Employee Guidebook We are committed to 100% Guest satisfaction WINTE R 2 0 1 6- 1 7
Emergency Contacts Emergency Situation / Quick Response - Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am-4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm Security / 208.720.0157 Sun Valley Village Security / 208.720.0157
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When calling for help, be ready to provide / 1. Your name 2. Department or location of emergency 3. Type of emergency 4. Injury or nature of incident 5. Please DO NOT HANG UP 6. Provide report to supervisor or manager This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice. Please check www.sunvalley.com and or Daily Operations Update (DOU) for latest information.
Sun Valley Team Member Welcome to our 81st winter season! It is a pleasure to have you on the Sun Valley team this winter. This handbook is intended to provide you with quick answers to the questions most commonly asked by our Guests. Please keep it with you at all times while working. Best wishes for a fun, exciting and successful season! Tim Silva Sun Valley Resort Vice President & General Manager
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Search by Topic EMERGENCIES Guest Satisfaction ATM Locations | Bank AED Locations Bowling | Game Room Catering | Banquets Child Care | Playschool | Babysitting Children’s Birthday Packages Dining | Restaurant | Bars Events | Sun Valley / Holiday FAQ | Sun Valley Facts Fitness Centers | Pools Fun Pass | Winter FAQs Gift Cards Golf | Virtual Gondola Ice Skating Lift Tickets Lift Ticket Exchange Program Lockers | Storage Lodging | Hotels | Amenities Lost & Found 3
Inside front cover 5-6 7 8 9 10 11 12 13-20 21-22 23 24 25 26 27 28 29 30-31 32 33-34 35-36 37
Search by Topic Mountains Mountain Tours | Activities Movies | Opera House Nordic Skiing | Snowshoeing | Fat Biking Parking Real Estate Recreation Office Rentals / Repairs / Sales (Ski/Board) Restrooms Roundhouse Season Passes Shopping / Retail Sleigh Rides SnowSports Spa | Salon Terrain Parks / Superpipe Trail Creek Cabin Transportation (Public) Wi-Fi Your Responsibility Code Telephone Numbers
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100% Guest Satisfaction
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TALK
Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.
EYE CONTACT
Make eye contact with Guests, especially when speaking with them.
NAME
Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.
SMILE
Smile! Make the Guest feel welcome and appreciated.
100% Guest Satisfaction Addressing Guest Issues with “LAST” LISTEN
Listen to the Guest without interrupting. Take notes, if necessary.
APOLOGIZE
Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”
SOLVE
Solve the Guest’s issue immediately; seek assistance, if needed to resolve the situation.
THANK
Thank the Guest for bringing the issue to your attention. Avoid excuses or blame / Provide a solution / Get help from supervisor, if needed Share the information with others who can help to create a long-term solution for the future.
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ATM Locations | Banks
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BANK
Sun Valley
Wells Fargo Bank / 208.622.5664 / 9:30am-3:00pm / Sun Valley Village, across from Konditorei
ATM
Sun Valley
River Run Lodge | Sun Valley Clubhouse | Sun Valley Lodge (business center) | Sun Valley Inn (lobby) | Wells Fargo Bank (outside in Village)
BANKS
Ketchum
DL Evans | Idaho Independent Bank | Mountain West | US Bank | Wells Fargo | Zions Bank | Washington Federal
Automated External Defibrillators (AED) Locations AED Locations Carol’s Dollar Mountain Lodge
Ski School desk
Nordic Center/Clubhouse
To the right of the restaurant front doors
Elkhorn Golf Clubhouse
Near main front door
Ice Rink
Near southeast entrance
River Run Lodge
Ticket desk
Roundhouse
Near entry
Security Vehicle (on-call)
208.720.0157
Sun Valley Inn
Front desk counter
Sun Valley Lodge
Near front desk counter
Trail Creek Cabin
Bar area
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Bowling | Game Room 208.622.2191 | Mon-Fri / 3-10pm & Sat-Sun /11am-10pm Schedule may vary during peak periods. Information on children’s parties or private events / 208.622.2135 $60 per hour, per lane / includes shoes / up to six people per lane The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.
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Catering Banquets 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions. Our catering department can provide special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.
Weddings
Special celebrations
Conference groups
Fundraising events
Family reunions
Business meetings
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Child Care | Playschool and Babysitting Dollar Kindercare / 208.622.2009 Village Playschool / 208.622.2288 | playschool@sunvalley.com Recreation Center / 208.622.2135 | Concierge / 208.622.2097 Winter Playschool | Daycare 12 months – 5 years old
Dec 19, 2016 – Jan 1, 2017
Full-Day / 9am-4pm $135
Half-Day / 9am-1pm or 12pm-4pm $105
12 months – 5 years old
Jan 2 – April 22, 2017
Full-Day / 9am-4pm $110
Half-Day / 9am-1pm or 12pm-4pm $80
Location / Sun Valley Village | Lunch $10
Kindercare 2 – 5 years old
Dec 19, 2016 – Jan 1, 2017
Full-Day / 9am-4pm | $340 Half-Day / 9am-1pm or 12pm-4pm | $225
2 – 5 years old
Jan 2 – April 22, 2017
Full-Day / 9am-4pm | $325 Half-Day / 9am-1pm or 12pm-4pm | $215
Location / Carol’s Dollar Mountain Lodge | Lunch + Ski Rental Included 11
Children’s Birthday Packages Recreation Center / 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more! Organized by a personal party planner.
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Dining | Sun Valley Lodge Gretchen’s | 208.622.2144 | Reservations / 208.622.2144 | Daily Hours / 7am-3pm, 5pm-9pm | $$ Named after Olympian, Gretchen Fraser, the restaurant features new American cuisine in a relaxed atmosphere. No reservations for breakfast and lunch; Reservations suggested for dinner. Breakfast / Lunch / Dinner Duchin Lounge | 208.622.2145 | Sun-Thurs / 12pm - 11pm with bar menu until 11pm | Fri-Sat / 12pm-midnight with bar menu until 11:30pm | $ Hours may vary during peak periods. Full bar and light fare menu. Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar Appetizers / Lunch / Dinner
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Dining | Sun Valley Lodge Poolside Café & Bar | 208.622.2823 | Daily Hours / café menu & bar service / 11:30am-6pm | $$ Hours may vary during peak periods. Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. Bowling Alley Café & Bar | 208.622.2191 | Fri-Sun / 11am-10pm | Mon-Thurs / 3pm-10pm | $ Fun and family-friendly atmosphere with small bites and snacks.
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Dining | Sun Valley Village The Ram | 208.622.2225 | Reservations / 208.622.2800 | Hours / Tues-Sat / 6-9pm | $$$ Open daily during peak periods. Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Live entertainment – check DOU for updates. The Ram Lounge (Bistro) | 208.622.2266 | $ Daily Hours / Sun-Thurs / 4pm-10pm | Fri-Sat / 4pm-11pm Bar Menu / Daily Hours / 5pm-10pm Full bar with light fare in afternoon and evening. Appetizers / Dinner light bites
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Dining | Sun Valley Village Konditorei | 208.622.2235 | Hours / Mon-Sat / 7am-5pm | Sunday brunch / 7am-4pm | $$ German-Austrian “konditorei� (pastry shop) and restaurant in a bright setting. Serving locally roasted organic and fair trade coffee, beer, wine and crafted cocktails. Breakfast / Lunch / Dinner (offered during peak times) Bald Mountain Pizza & Pasta | 208.622.2143 | Daily Hours / 5pm-9pm | $ Family-friendly, full-service restaurant. Take-out menu available. Deliveries to Sun Valley Lodge, Sun Valley Inn, Lodge Apartments, Wildflower Condominiums. Appetizers / Dinner
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Dining | Sun Valley Village Short Line Deli | 208.622.2060 | Daily Hours / 11am-5pm | Dec. 17-Jan 2 / 11am-7pm | $ Take-out deli with freshly prepared cold sandwiches and salads, imported and domestic cheeses, wine/liquor, craft beer, grocery-sundries, snacks. a la Mode | 208.622.2243 | Daily Hours / 2pm-9pm | $ Old-fashioned ice cream parlor featuring extensive menu of house-made and local ice creams, milkshakes and sundaes.
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Dining | Other Locations Sun Valley Clubhouse | 208.622.2919 | Lunch / 11am-3pm | Bar Open / 11am - 4:30pm Located one mile east of Sun Valley Village on Trail Creek Rd (location of Nordic Center). A locals’ favorite for lunch, with spectacular views of the Nordic trails and Bald Mountain. Large screen televisions and full bar service. Lunch and Full-Service Bar Trail Creek Cabin | 208.622.2019 | Wed-Sun / 5:30pm-8:30pm | Dec. 15-Jan 1 / Daily / 5:30pm8:30pm Rustic setting in the historic Trail Creek Cabin | 1.5 miles east of Sun Valley Village on Trail Creek Rd. Dinner and Bar | Reservations recommended for drive-outs. Sleigh Ride and Dinner | Reservations Required | 208.622.2019
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Dining | Mountain Carol’s Dollar Mountain Lodge | Base of Dollar Mountain | Daily Hours / 8am-4pm Breakfast, Lunch, Snacks, Beverages – including beer and wine Lookout Day Lodge | Top of Bald Mountain | Daily Hours / 9am – 2:30pm Hot beverages, the famous taco bar, burgers, salads and refreshments. River Run Day Lodge | Base of River Run | Daily Hours / 8am-6pm Breakfast, Lunch, Full-Service Bar Live après ski music most weekends / Friday & Saturday / 2:30pm-5:30pm Seattle Ridge | Top of Seattle Ridge | Daily Hours / 9am-2:30pm Breakfast, Lunch, Bar / Wine Warm Springs Day Lodge | Daily Hours / 8am-4pm Breakfast, Lunch, Full-Service Bar | Live après ski music most Sundays / 2:30pm-5:30pm 19
Dining | Mountain The Roundhouse | 208.622.2012 | Reservations / 208.622.2800 (recommended for lunch / required for dinner) Historical restaurant and bar located mid-mountain on Baldy. Casual lunch atmosphere featuring grill, salads, sandwiches and light entrées. Dining and bar inside or outside on the deck with spectacular views of the valley. 7,700’ elevation | Mid-way up Bald Mountain, at the top of the Roundhouse Gondola Lunch | Thurs-Mon / 11am-3pm | Classic gourmet lunch with cozy fireplace or sunny deck | FullService Bar | Open daily during peak periods Dinner | Fri-Sat / 6pm-9pm | Multi-course chef-tasting menu | Gondola ride included | Full-Service Bar Averell’s | Downstairs of the Roundhouse | Daily Hours | 11am-4pm Casual atmosphere with après ski menu and full-service bar
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Events | Holiday / Winter Wonderland Dec 10
Winter Wonderland: Home for the Holidays Party in the Village
Dec 10-11
Open-Air Holiday Market in the Village
Dec 14
Dancing in the Duchin with Brooks Hartell
Dec 15
The Community Library presents Holiday Storytelling for Kids in Lodge Sunroom
Dec 16
Holiday Vintage Sweater Contest & Party at the Duchin Lounge
Dec 17
Tree Lighting Ceremony in the Village | Sun Valley Carolers begin daily performances (through Dec 27)
Dec 18
High Tea in the Lodge Terrace Room
Dec 19
Holiday Dance Party at the Boiler Room
Dec 20
9th Annual Christmas Concert at the Sun Valley Opera House
Dec 21
Sun Valley’s 80th Birthday! Sun Valley Serenade at Opera House, River Run concert, Dancing at Duchin
Dec 22
Hokey Pokey Dancing & Cocktails | The Ram Room
Dec 23-24
Brunch with Santa | Sun Valley Clubhouse
Dec 24
Christmas Eve Dollar Torchlight Parade, Ice Show & Fireworks
Dec 30
Night skiing at Dollar Mountain
Dec 31
Sun Valley Center for the Arts Bubbly Bash at River Run
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Events | Sun Valley Jan 6-8
Freestyle Spectacular
Jan 19-20
Can-Am Instructor Training Summit
Jan 20-22
Freestyle Spectacular
Jan 26-29
USSA Freestyle & Freeskiing Spectacular
Jan 27-28
Snowball Special Fat Bike Race | SV Nordic Center
Jan 28
Galena and Trails Winter Benefit
Feb 2-5
USASA Snowboard Championships | Big Mountain West Series
Feb 2-5
Sun Valley Nordic Festival
Feb 27-March 5
Family of Woman Film Festival
March 15-19
USSA Freestyle | Freeskiing Junior Nationals
March 15-19
Sun Valley Film Festival
March 19-22
Dent the Future Conference
March 30-April 1
Janss Pro-Am Classic 22
FAQ | Sun Valley Facts • Sun Valley was established as the first destination ski resort in North America in 1936. • Renovated Lodge / The historical Sun Valley Lodge, constructed in 1936, underwent a major renovation and reopened in June 2015. The Lodge had refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center. • The Roundhouse opened in 1939. • Recent Buildings / Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Clubhouse opened in 2008. • Skiing / Over 2,000 skiable acres and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long! • Sun / annual average of 250 days • Olympians / more than 20 live in the community and are closely associated with Sun Valley. • Golf / Three Championship golf courses with 45 holes of golf • Wilderness / Sun Valley is surrounded by thousands of acres of wilderness. • Year-round destination / Sun Valley was originally created as a destination ski resort – it’s also know for world-class fly-fishing, golfing and mountain biking!
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Fitness Centers | Pools Complimentary for all Sun Valley Resort Guests 3 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge | Pool / Jacuzzi / Poolside CafĂŠ / Fitness Facility | 208.622.2139 | Daily Hours / 7am-10pm Location | Adjacent to Lodge and Spa. Lockers available. Sun Valley Inn | Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am-10pm Location | Ask front desk. Lockers available. Olympic Pool (summer only) | Jacuzzi / Sauna / Kids Splash Park | 208.622.2130 | Daily Hours / 8am-7pm | Jacuzzi & Sauna open year-round Location | Across from Inn parking lot, next to tennis courts. No lockers.
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Fun Pass | Winter Guests can enjoy six (6) of the seven (7) activities – at their own pace! $69 per person + tax | Available for purchase at SV Rec Office and River Run Brass Ranch | 208.622.2135 • a la Mode | one hot chocolate beverage • Bowling | ½-hour + shoe rental • Gondola Ride | 1 lift ticket up Bald Mountain • Horse-drawn Sleigh Ride | one person, day sleigh ride • Ice Skating | one session + skate rental • Opera House | movie admission • Snowshoe Rental | ½-day snowshoe rental
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Gift Cards Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly). Sun Valley Gift Cards | Locations to Purchase Sun Valley Village
Recreation Center and all Sun Valley-owned retail stores
River Run
Ticket counter and retail stores
Sun Valley Clubhouse
Pro Shop
Online
www.sunvalley.com > eStore > gift cards
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Golf | Virtual The selection of world-class championship golf courses available to play indoors. Simulator provides swing data on all shots. Max 4 golfers per session. Located downstairs in the Sun Valley Nordic Center | Open Daily | 10am-4pm (last game completed by 4pm) Virtual Golf $30/person | 1st hour
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$20/person | 2nd hour
$10/person | 3rd hour
Gondola Tickets 208.622.6136 Lifts open / 9am – 4pm | Group Rates Available The Gondola travels from River Run Plaza to The Roundhouse/Averell’s, where guests can enjoy lunch, dinner or drinks. Last Gondola ride uphill | 4pm / Skiers need to be off mountain by 4:30pm Last call for skiers to ski down | 3:45pm (or ride Gondola down by 5pm) Winter Lift Tickets | Foot Traffic | Round-trip Ride
Adult / 13 – 64 years old
Regular Season
Peak Season Dec 16-Jan 1 & Feb 17-27
$20
$29
Youth / 3-12 years old
$15
$19
Senior / 65 years old +
$15
$19
Children / 4 & under
Free
Free
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Ice Skating Ice Rink Outdoor Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am-7pm Sun Valley Ice Rink, behind the Sun Valley Lodge Full service pro shop | Skate rentals | Group & Private Lessons Type
Rates
Adult / 13 + years old
$12
Child / 12 & under
$10
Child / 5 & under (with paying Adult)
Free
Skate Rental / figure & hockey skates available
$6
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Lift Tickets | Bald Mountain The best pricing available is to purchase online at least seven (7) days in advance. Half-Day ticket pricing begins at 12:30pm Active military (including spouse & dependants) | 50% off adult in-season daily rate Retired military | $30 off single day adult in-season rate Non-Peak/Value Season
Regular Season
Peak Season
Opening Day – Dec 15 April 1 – Closing Day
Jan 2 – Feb 16 Feb 27 – March 31
Dec 16 – Jan 1 Feb 17 – 27
Adult 1-Day / 13-64
$89
Adult 1-Day / 13-64
$125
Adult 1-Day / 13-64
$139
Adult Half-Day / 13-64
$75
Adult Half-Day / 13-64
$89
Adult Half-Day / 13-64
$99
Senior 1-Day / 65+
$68
Senior 1-Day / 65+
$89
Senior 1-Day / 65+
$99
Senior Half-Day / 65+
$55
Senior Half-Day / 65+
$65
Senior Half-Day / 65+
$75
Child 1-Day / 12 & under
$57
Child 1-Day / 12 & under
$69
Child / 12 & under
$79
Child Half-Day / 12 & under
$45
Child Half-Day / 12 & under
$52
Child Half-Day / 12 & under
$67
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Lift Tickets | Dollar Mountain The best pricing available is to purchase online at least seven (7) days in advance. Half-Day ticket pricing begins at 12:30pm Children 4 years old and younger = FREE Non-Peak/Value Season
Regular Season
Peak Season
Opening Day – Dec 15 April 1 – Closing Day
Jan 2 – Feb 16 Feb 27 – March 31
Dec 16 – Jan 1 Feb 17 – 27
Adult 1-Day / 13-64
$55
Adult 1-Day / 13-64
$79
Adult 1-Day / 13-64
$89
Adult Half-Day / 13-64
$45
Adult Half-Day / 13-64
$62
Adult Half-Day / 13-64
$67
Senior 1-Day / 65+
$40
Senior 1-Day / 65+
$55
Senior 1-Day / 65+
$65
Senior Half-Day / 65+
$33
Senior Half-Day / 65+
$48
Senior Half-Day / 65+
$57
Child 1-Day / 12 & under
$39
Child 1-Day / 12 & under
$59
Child / 12 & under
$65
Child Half-Day / 12 & under
$30
Child Half-Day / 12 & under
$46
Child Half-Day / 12 & under
$52
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Lift Ticket Exchange Program Guests with a multi-day (3 or more days) adult lift ticket may exchange one day for one of the following activities or services. Spa / $40 Discount
Guests may take $40 off any service at the Spa. Advanced reservations required.
Spa / Day Pass
A Spa day pass includes fitness center, outdoor pool/hot tub, and Spa facilities
Retail Shopping
Guests may apply $40 towards purchase at Sun Valley-owned retail locations.
$40 Ski Tune-up Credit
A $40 credit towards a ski tune-up at Pete Lane’s at River Run or Warm Springs.
Fat Bike Rental
Fat bike rental at SV Nordic Center. Helmets included. Based on availability.
Nordic or Snowshoe Pkg.
SV Nordic Center XC ski or snowshoe day pass & equipment rental package.
Sun Valley Bowling Alley
One-hour of bowling – includes shoes and lane for up to six (6) people. No reservations.
Exchange program available Dec 17, 2016 – April 10, 2017 Blackout dates / Dec. 23, 2016 – Jan. 2, 2017 and Feb. 17-21, 2017 32
Lockers | Storage Day Lockers Dollar
8am – 5pm
208.622.2008
Secure pay lockers downstairs
River Run
8am – 5:30pm
208.622.6122
FREE unsecured lockers – main floor of Lodge / securepay lockers upstairs in Skier Services
Warm Springs
8am – 5pm
208.622.6354
FREE unsecured lockers – main floor of Lodge / securepay lockers upstairs in WS Lodge
208.622.2122
FREE ski/snowboard storage with Lodge & Inn Bell Service. Storage is located in Sun Valley Lodge Ski Room.
SV Lodge, Inn & Village
Short-Term Storage River Run
8am – 5:30pm
208.622.6122
• Private locker rooms • $450 / $650 / $850 per season, based on locker size • Season storage (slots) | $225 per pair of skis or snowboard
Warm Springs
8am – 5pm
208.622.6354
• FREE ski/snowboard storage at Pete Lane’s (limited) for Sun Valley guests. • $15 night/locker for 2 people • $4 ($5/peak) boot storage in Pete Lane’s. • $4 ($5/peak) ski/board storage for non-SV guests in Pete Lane’s.
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Lockers | Storage Long-Term Storage River Run
8am – 5:30pm
208.622.6122
• Private locker rooms / lounge, private bathrooms, showers, boot dryers in lockers • $450 / $650 / $850 per season, based on locker size • Season storage (slots) | $225 per pair of skis or snowboard
Warm Springs
8am – 5pm
208.622.6354
• Private locker rooms / lounge, private bathrooms, showers, boot dryers in lockers • $550 / $650 / $850 / $950 per season, based on locker size • Season storage (slots) | $225 per pair of skis or snowboard • Clothing locker includes FREE ski storage in lower level of rental/repair shop.
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Hotels | Lodging 208.622.2151 / 800.786.8259 / www.sunvalley.com Reservations | 8:00 a.m. – 9:00 p.m. Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes. Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432
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Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk. Lodge Location | Next to Bell Service desk in Lobby. Inn Location | Next to the Ram Bistro lobby entrance. Concierge Services (800.622.2097 / Daily | 24 hours) Concierge is happy to assist Resort Guests with any arrangements they may need – including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral. Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / Ram Restaurant, Ram Lounge. All hotel restaurants and bars are open to the public. Pool / Fitness Center Sun Valley Resort has three pools and two fitness centers. Room Service (208.622.2202) Room service is available in Sun Valley Lodge and Sun Valley Inn. A menu is provided in each room. *Bald Mountain Pizza offers delivery to these locations, along with the Wildflower Condos. 36
Lost & Found Lost & Found Hotline / 208.622.2292 Please leave a detailed message with a description of the item, Guest’s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police. Lost & Found Locations Central / Moritz Building
Downstairs in the Moritz Building, near Sun Valley Inn.
Dollar
Found items across from SnowSports desk for 24 hours | Unclaimed items taken to Central / Moritz Building
River Run
Found items held at Ticket desk for 24 hours | Unclaimed items taken to Central / Moritz Building
Warm Springs
Found items held at SnowSports desk for 24 hours | Unclaimed items taken to Central/ Moritz Building
On-Mountain Lodges/Trails
Found items taken to River Run Lodge | Unclaimed items taken to Central / Moritz Building
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The Mountains Hours of Operation | River Run / Warm Springs / Dollar | 9am-4pm Mountain Report sunvalley.com/mountain-snow-report/ | 208.622.2093 or 800.635.4150 Bald Mountain Statistics
Dollar Mountain Statistics
Summit Elevation
9,150’
Summit Elevation
6,638’
Vertical Drop
3,400’
Vertical Drop
628’
Skiable Acres
2,054
Skiable Acres
129
Trails
105
Trails
14
Lifts
12
Lifts
6
Most suited for this type of skier/rider • Intermediate to advanced skill level
Most suited for this type of skier/rider • First time or entry-level
• Consistently makes good parallel turns
• Desires to gain confidence on gentle terrain
• Controls speed by more than just braking
• Likes terrain park experience & superpipe
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The Mountains | Kids Adventure Trails Bald Mountain Foxy Forest Trail
Frenchman’s via Can-Can
Huckleberry Bear
River Run via Olympic Ridge
Pine-Martin Plunge
Seattle Ridge via Leigh Lane
Porcupine Alley
Gun Tower Lane to Cold Springs Cut-off
Red Headed Woodpecker
Seattle Ridge via Christin’s Silver
Red Tail Hawk Trail
Upper Warm Springs, below Lookout
The Flume Trail
Frenchman’s via Au Jus
High Camp
Off Upper Seeps
Mine Camp
Between Quarter Dollar and Poverty Flats
Dollar Mountain
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Mountain Tours & Activities Bald Mountain Experience Tour Bald Mountain with our experienced hosts – a great way to become acquainted with the mountain and facilities. Daily | 10:30am | Group Tours available by special arrangement Meet | River Run Lodge / Mountain View Room Skiing / Riding Ability | Intermediate Ski or Ride with a Ranger Explore and appreciate Bald Mountain and its surroundings with a local Ketchum Forest Ranger. When | Tue / Thur | 10:30am & 1:30pm | Two tours Meet | Outside Lookout Day Lodge Skiing / Riding Ability | Intermediate
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Mountain Tours & Activities Ski Patrol 101 Participants chosen by raffle drawing | Saturdays | Meet at base of Gondola at 7am Guests can enjoy a sunrise at the top of Bald Mountain, and experience a morning with a Sun Valley Ski Patroller (SVSP). Guests join a SVSP for two-hours and help to prepare the mountain for opening. Two (2) participants will be selected each week through a drawing. To enter the drawing, a guest may text: 42427 “Patrol 101 [space] EMAIL” (their email address). Skiing / Riding Ability | Intermediate Ride the Beast Participants chosen randomly | Fri & Sat | starts at 4pm Guests can ride with some of the best snow grooming operations in North America, and view the action first-hand. To enter the drawing, a guest may text: 42427 “Beast [space] EMAIL” (their email address).
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Movies | Opera House 208.622.2244 | Located in Sun Valley Village | Full concession stand Two evening show times and one daily matinee
Ticket Prices Adults
$8
Seniors / 60+
$6
Children / 12 & under
$6
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Nordic Skiing | Snowshoeing | Fat Biking Sun Valley Nordic, Snowshoe & Fat Biking Center | 208.622.2250 | Open Daily / 9am-5pm 40 km / Nordic Skiing Trails | 14 km / Snowshoe Trails | 10km / Fat Biking Trails Half-Day starts at 1pm | Children 12 & under SKI FREE | Season Passes available Trail Fees Adult
Seniors / 65+
Youth
Nordic | Full-Day / 1/2 Day
$25 / $20
$15 / $13
$10 / $10
Snowshoe / Fat Bike
$10 / $15
$10 / $15
$10 / $15
Rentals Nordic Skis | Full-Day / 1/2 Day
$27 / $22
Fat Bikes | Full-Day / 1/2 Days
$45 / $35
Snowshoes
$20 Lockers
Cubbies / FREE 43
Seasonal Locker / $100 (includes ski storage)
Nordic Skiing | Lessons & Tours 208.622.2250 Private & group lessons | clinics | women’s, masters & children’s programs Snowshoe Tours / private & group available Lessons & Tours Learn to Ski Package
Full Moon Ski & Snowshoe
Learn the basis of Nordic skiing with Sun Valley’s experienced instructors
Ski or snowshoe under full moon. Hot cocoa or special dinners at Clubhouse afterward.
Classic / Daily / 9:45am-11:00am Skate / Daily 2:00pm -3:15pm
TBD
$65 (includes rental, lesson, trail fee)
$20
Private Lessons Private Nordic | 1 hour
$95
Each additional person
$30
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Parking | Mountains Purchase season parking permits at River Run Ticket office – all locations. Parking permits must be displayed in windshield. Dollar Mountain
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FREE
Main Lot
Drop-Off
Pull-through driveway | front of Dollar Mountain Day Lodge
Overflow FREE Parking
Pavilion Lot / shuttle provided
Parking | Mountains Bald Mountain | River Run FREE
Upper Lot, Trail Creek Lot (overflow at Tyrolean)
FREE
Handicapped Parking | Lower Lot
Season Permit (paid)
Lower Lot
Premier Parking
Valet curbside arrival service & premier self-park lot/ service during Peak Season
Drop-off
Lower Lot Bald Mountain | Warm Springs
FREE
Upper Greyhawk Lot / Lower Greyhawk Lot
Season Permit
Lower Greyhawk Lot
Overflow FREE
Park-n-Ride Lot at YMCA @ Warm Springs/Saddle Rd (bus shuttles to lifts every 30min or less)
Drop-Off
In front of Warm Springs Day Lodge on Picabo Street
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Real Estate Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and being surrounded by open space. Offices located in Sun Valley Clubhouse.
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Name
Phone
Wally Huffman
208.720.1112
wallyhuffman@sunvalley.com
Mark Thoreson
208.720.1922
mthoreson@sunvalley.com
Jasmin Wahlgren
208.622.2105
jwahlgren@sunvalley.com
Recreation Office 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am-5pm The Recreation Office is a great resource for resort information, activities and events. • Book activities at the resort – winter fun pass, sleigh rides • Concert Tickets, lift tickets, season passes – these may all be purchased at the rec office • Reservations – Ice Shows, Restaurants (Gretchen’s, Ram, Roundhouse, Trail Creek Cabin) • Receive/renew recreation cards • Brochures / Mountain, Resort & Trail maps / Area maps
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Rentals/Repairs/Sales | Ski & Snowboard 208.622.6123 | petelanes@sunvalley.com Skis/Snowboards | Boots | Poles | Bindings | Helmets | Goggles Demos available at River Run & Warm Springs Sales & Rentals | Tune & Repair Dollar Mountain | Pete Lane’s
8:00 am – 5:00 pm
208.622.2008
River Run | Pete Lane’s
8:00 am – 5:30 pm
208.622.6123
Warm Springs | Pete Lane’s
8:00 am – 5:00 pm
208.622.6354
Custom Boot Work | Liners | Footbeds | Sales River Run | Pete Lane’s
8:00 am – 5:30 pm
208.622.6124
Warm Springs | Pete Lane’s
8:00 am – 5:00 pm
208.622.6354
Appointments Available | Alpine Boots / Footbeds for Nordic, Hockey, Ice Skates
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Restrooms On Mountain
Lookout Lodge; Roundhouse Restaurant; Seattle Ridge Day Lodge
Base of Mountain
River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building; Warm Springs Day Lodge
Sun Valley Village
Konditorei; Sun Valley Lodge; Sun Valley Inn
Nordic Center
Sun Valley Clubhouse
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Season Passes | Alpine Alpine season passes may be purchased online, at the Sun Valley Recreation office, River Run or Dollar Mountain ticket counters. Pass Pricing
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Challenger Season Pass
Unlimited | Bald/Dollar Mountains
$2350
Young Adult Challenger
29 years old & younger / Unlimited | Bald/Dollar Mountains
$1350
15-Day Pass
Up to 15 days | Bald/Dollar
$1275
Early/Late Pass
Valid / opening – Dec. 16 & March 20, 2017 – end of season | Bald/Dollar
$385
College Season Pass
FT college students (ages 18-25) with valid college ID. Unlimited Bald/Dollar
$469
Senior Discount Pass
65 years old + / $25 off adult daily lift rate / regular season | Bald/Dollar
FREE
Adult Dollar Pass
Unlimited on Dollar | Discounts on Bald when Dollar closed
$779
Child Dollar Pass
Unlimited on Dollar | Discount on Bald when Dollar closed
$349
Mountain Collective
14 ski destinations | mountaincollective.com
$459
Season Passes | Nordic Nordic season passes include cross-country skiing, snowshoeing, and fat biking and may be purchased online, at the Sun Valley Recreation office, and at the Sun Valley Nordic Center. Pass Pricing Adult Nordic Pass
13 – 64 years old / Unlimited | Nordic skiing, snowshoeing, fat biking
$289
Youth Nordic Pass
12 & under / Unlimited | Nordic skiing, snowshoeing, fat biking
$99
Senior Nordic Pass
65 years old + / Unlimited | Nordic skiing, snowshoeing, fat biking
$249
SV/BCRD Combo Nordic
Unlimited / SV & BCRD Nordic trails
$482.40
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Shopping | Sun Valley Retail Brass Ranch European fashions, technical skiwear and outerwear for men and women. Unique accessories, gifts, jewelry, cosmetics and shoes. Locations
Hours
Phone
Sun Valley Village
9:00 am – 8:00pm
208.622.2021
River Run Plaza
8:00 am – 5:00pm
208.622.6146
Pete Lane’s Mountain Sports Outdoor clothing for the entire family – skiing, snowboarding, yoga and mountain lifestyle gear. Rentals, tune-ups, storage.
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Locations
Hours
Phone
Sun Valley Village
8:00 am – 8:00 pm
208.622.2276
River Run Plaza
8:00 am – 5:00 pm
208.622.6123
Warm Springs
8:00 am – 5:00 pm
208.622.6354
Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logoed-apparel & collectables, greeting cards, sundries, fine gifts, unique jewelry, and souvenirs. Locations
Hours
Phone
Sun Valley Village
9:00 am – 8:00 pm
208.622.2206
Sun Valley Inn
7:00 am – 10:00 pm
208.622.2211
Sun Valley Lodge Lobby
7:00 am – 10:00 pm
208.622.2063
Ice Skate Shop Skater designer dresses, skates and gifts. Location
Hours
Phone
Sun Valley Outdoor Ice Rink
9:00 am – 8:00 pm
208.622.2196
Sun Valley Nordic Center Clothing, accessories, tune-ups. Equipment rental available. Location
Hours
Phone
Sun Valley Clubhouse
8:00 am – 5:00 pm
208.622.2251 54
Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring large selection of ‘sun’ jewelry & Waterford crystal. Repairs. Location
Hours
Phone
Sun Valley Village
10:00 am – 6:00 pm
208.622.2021
Panache Women’s high-end fashions from European & American designers. Variety of cashmere. Location
Hours
Phone
Sun Valley Village
10:00 am – 7:00 pm
208.622.3522
Bellissimo Unique gifts, jewelry, clothing, and home furnishings.
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Location
Hours
Phone
Sun Valley Village
9:00 am – 9:00 pm
208.622.5966
Shopping | Other Retail Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop! Location
Hours
Phone
Sun Valley Village
11:00 pm – 9:00 pm
208.622.2147
The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978. Location
Hours
Phone
Sun Valley Village
9:00 am – 9:00 pm
208.622.5966
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Sleigh Rides Reservations Required | Sun Valley Recreation Office / 208.622.2135 | Private sleigh rides available Trail Creek Cabin for Dinner Route / Destination
Round-trip ride from SV Inn to Trail Creek Cabin.
When
Wed-Sun / Regular season | Daily / Peak-Holiday season (Dec. 19 – Jan. 1 & Feb. 8 – Mar. 5)
Prices
Includes sleigh ride, dinner and gratuity (not tax) Regular / Adult / $129 | Child / $75 Peak / Adult / $159 | Child / $95 Daytime Sleigh Rides | Adults / $20 | Children / $10 (18 & under)
Dec 17, 2016 – Jan 1, 2017
Daily | 11am / 11:30am / noon / 12:30pm / 1pm / 1:30pm / 2pm
Jan 2 – Feb 17, 2017
Fri / Sat / Sun | 11am / noon / 1pm / 2pm
Feb 18 – 26, 2017
Daily | 11am / 11:30am / noon / 12:30pm / 1pm / 1:30pm / 2pm
Feb 27 – end of season
Fri / Sat / Sun | 11am / noon / 1pm / 2pm
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SnowSports Reservations | 888.490.5950 / 208.622.2289 | snowsports@sunvalley.com | Open Daily • Alpine skiing and snowboarding instruction. Group and private lessons for adults, teens and children. • Private Telemark instruction available with advance reservations. • Discounted tickets and rentals are available for adult and children’s group lessons. • Adaptive lessons available through Higher Ground. Call 208.726.9298.
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SnowSports | Adult Group Specialty Lessons Dollar Mountain | Adult Group Lessons | 13+ years old SunStart
Intro to skiing/boarding
Lessons, lift ticket, equipment
Daily / 1pm-3pm (not offered in peak season)
Fun in the Sun
Skills improvement
Discounted lift tickets available
Daily / 9:45am-12:45pm & 1pm-4pm
Elevate
Skills improvement
Bald Mountain | Adult Group Lessons | 13+ years old Discounted lift tickets available
Daily / 9:45am-12:45pm & 1pm-4pm
Specialty Programs Children
FreeRide | Spuds Alpine & Snowboard | LittleSpuds
Adult
Mountain Masters | DIVAS | WOW | ARCS | Ski Club
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SnowSports | Children & Youth Group Lessons Dollar Mountain | Kids Group Lessons | 2 – 17 years old kinderCubs
2-4 yrs old
Daycare + 1-hour lesson
Dollar Cubs
4-5 yrs old
Daily lesson + lunch
Daily / 9:45am-3pm | Lunch provided Fundamentals
Dollar Bears
6-11 yrs old
Daily lesson + lunch
Daily / 9:45am-3pm | Lunch provided Skills improvement
Dollar Challenge
12-17 yrs old
Daily lesson + lunch
Daily / 9:45am-3pm | Lunch provided Novice-Intermediate
½-Day 9am-1pm
½-Day 12pm-4pm
Full-Day 9am-4pm
Bald Mountain | Kids Group Lessons | 2 – 17 years old Baldy Adventure
6-11 yrs old
Daily lesson + lunch
Daily / 9:45am-3pm | Lunch provided Intermediate-Advanced
Baldy Challenge
12-17 yrs old
Daily lesson + lunch
Daily / 9:45am-3pm | Lunch provided Intermediate-Advanced 60
SnowSports | Adaptive Higher Ground Sun Valley 208.726.9298 | www.highergroundsv.org | reservations, pricing, information Adaptive winter snowsport equipment available for rent Mission Enhancing quality of life through inclusive therapeutic recreation & education for people of all abilities. Serving Children, teens & adults with all types of physical & cognitive disabilities. Offering Private and group adaptive ski and snowboard lessons daily. Location Higher Ground Sun Valley desk in Dollar Lodge.
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The Spa at Sun Valley Daily Hours | Spa / 8am-9pm | Salon / 9am-6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge Amenities Sauna, steam room, year-round outdoor pool, pool cafÊ, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.
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The Spa at Sun Valley Daily Hours | Spa / 8am-9pm | Salon / 9am-6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge Acupuncture
Highly-skilled practitioners address specific needs
Body Treatments
A full-range of wraps, scrubs, relaxation baths and soaks
Facials
Sun Valley Signature Facial, Hydrafacial, Carita of Paris Luxury facials and products, Men’s rebalance facials
Massages
50 or 80-minute massages / deep-tissue, sunstone, in-room, couples
Nails
Manicures, pedicures, polish change, gel color, acrylic nails
Salon
Cuts, color, blow-out, up-do, color weave, lash/brow tint, waxing, makeup
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The Spa at Sun Valley Daily Hours | Spa / 8am-9pm | Salon / 9am-6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge Bridal Services
A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.
Experience Packages
Luxurious specialty packages available for individuals, couples.
Kids/Teens
Kids and teens, ages 8-16, are welcome to be enjoy the Spa services when accompanied by an adult.
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Terrain Parks Open Daily | 9am-4pm | weather and conditions permitting | cost is included with lift ticket Dollar Mountain Multiple terrain parks for varying ability levels, including terrain-based learning parks Superpipe Competition-style, 22-foot superpipe. Cut nightly to ensure highest quality.
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Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office. Bus timetables are posted at primary stops along the route. To Baldy View Circle (SV Village) from Mountain base areas FROM
TO
Dollar Mountain
Baldy View Circle
River Run
Baldy View Circle
Warm Springs
Baldy View Circle
ROUTE Silver
FIRST BUS 8:28 am
CATCH AT :28 / :58
LAST BUS 5:58 pm
Blue
7:34 am
:34 / :04
8:34 pm
Silver
8:15 am
:15 / :30 / :45 / :00
6:15 pm
Blue
7:00 am
:00 / :30
1:30 am
Bronze**
AM / 8:45 PM / 1:15
:45 / :15 (no service 11am-1:15pm)
AM / 10:45 PM / 3:15
**Bronze = peak season only / Dec. 17, 2016 – March 26, 2017 66
Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org | FREE From Baldy View Circle (SV Village) to Mountain base areas FROM Baldy View Circle
SV Village (next to Pete Lane’s)
TO Dollar Mountain
ROUTE
FIRST BUS
LAST BUS
8:26 am
:26 / :56
5:56pm
Blue
7:20 am
:20 / :50
1:50 am
River Run
Silver
8:00 am
:00 / :15 / :30 / :45
6:00 pm
Warm Springs
Blue
7:42 am
:42 / :12
1:12 am (2:12am REQ*)
Bronze**
AM / 8:30 PM / 1:30
:30 / :00 (no service 10:45am1:30pm)
AM / 10:30 PM / 3:00
*REQ = Stops only served if rider on board **Bronze = peak season only / Dec. 17, 2016 – March 26, 2017 67
CATCH AT
Silver
Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org | FREE Between the Mountain base areas FROM
TO
ROUTE
FIRST BUS
CATCH AT
LAST BUS
Dollar Mountain
River Run
Silver
8:28 am
:28 / :58
5:28 pm
River Run
Dollar Mountain
Blue
8:15 am
:15 / :45
5:45 pm
River Run
Blue > Silver
8:00 am
Perch/:15/:45, cross street to Visitor Center/ catch Silver @:06/:21/:36/:51
5:00 pm
Warm Springs
Silver > Blue
8:15 am
Perch/:05/:35, cross street to Visitor Center/ catch Blue @ :18/:48
5:30 pm
Warm Springs
River Run
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Wifi Network / ‘Sun Valley Resort’ – most public areas have free service • Sun Valley Resort Guest Rooms • Sun Valley Meeting Rooms & Business Centers • Sun Valley Lodge & Sun Valley Inn • Sun Valley Day Lodges | River Run, Dollar, Warm Springs • Sun Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747-769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834 • Lake Cottages / 1152, 1153, 1154, 1155 • Guest Cottages / 152,153, 155 • Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office) • Tennis Center • Sun Valley Clubhouse – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs) • Elkhorn Golf Clubhouse The following areas DO NOT have Wi-Fi: Seattle Ridge, Lookout Day Lodge, Roundhouse, Gun Club, Trail Creek Cabin. 69
Your Responsibility Code National Ski Areas Association (NSAA)
Tips from Sun Valley Ski Patrol
• Always stay in control.
• Always ski or ride with a partner.
• People ahead of you have the right of way.
• Slow speed and family skiing zones must be respected.
• Stop in a safe place for you and others. • Whenever starting downhill or merging, look uphill and yield. • Use devices to help prevent runaway equipment.
• Areas beyond the ski area boundary are not patrolled. • By Blaine County Law, all persons involved in a collision, must remain at the scene.
• Observe signs and warnings. Keep off closed trails. • Know how to use the lifts safely. Freestyle Terrain 1. Make a Plan 2. Look before you Leap
3. Easy Style It / start small & work your way up 4. Respect Gets Respect 70
Phone Numbers EMERGENCY / 911 | Ski Patrol Emergency / 208.622.6262
1
Bell Service - Lodge
208.622.2122
Nordic Center
208.622.2250
Business Center
208.622.2083
Opera House / Movies
208.622.2244
Childcare | Daycare
208.622.2288
Race Desk
208.622.6356
Concierge
208.622.2097
Recreation Office
208.622.2135
Dollar Day Lodge
208.622.2246
Rentals / Repair / Dollar
208.622.2008
Front Desk
208.622.2001
Rentals / Repair / River Run
208.622.6123
Golf / Virtual
208.622.2251
Rentals / Repair / Warm Springs
208.622.6362
Hotel Reservations
208.622.2151
Restaurant Reservations
208.622.2800
Ice Skating | Ice Rink
208.622.2194
Roundhouse Reservations
208.622.2800
Lift Tickets / Dollar
208.622.2245
Salon | Spa
208.622.2160
Lift Tickets / River Run
208.622.6136
Security | Sun Valley
208.720.0157
Lift Tickets / Warm Springs
208.622.6362
Shipping / Receiving
208.622.2224
Lost & Found | Hotline
208.622.2292
SnowSports
208.622.2289
Main Number / Operator
208.622.4111
Snow Report
208.622.2093