Sun Valley Resort Employee Guidebook | Winter 2018-19 by Sun Valley Resort

Employee Guidebook

We are committed to 100% guest satisfaction WI N T E R 2018â&#x20AC;&#x201C;19

Emergency Contacts Emergency Situation / Quick Responseâ&#x20AC;&#x201D;Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9amâ&#x20AC;&#x201C;4:30pm | River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm / Security / 208.720.0157 Sun Valley Village / Security / 208.720.0157 1. 2. 3.

When calling for help, be ready to provide / Your name 4. Injury or nature of incident Department or location of emergency 5. Please DO NOT HANG UP Type of emergency 6. Provide report to supervisor or manager

This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice.

Please check www.sunvalley.com and or Daily Operations Update (DOU) for latest information. 1

Dear Sun Valley Team Member Welcome to our 83rd winter season! It is a pleasure to have you on the Sun Valley team this winter. This handbook is intended to provide you with quick answers to the questions most commonly asked by our guests. Please keep it with you at all times while working. Best wishes for a fun, exciting and successful season!

Tim Silva Sun Valley Resort Vice President & General Manager 2

Inside front cover 5–6 7 8 9 10 11 12 13–20 21–22 23 24 25 26 27 28 29 30 31 32–33 34

35–36 37–38 39 40–41 42–43 44 45–46 47–48 49 50 51 52–53 54–57 58 59–62 63–65 66 67–69 70 71 Inside back cover 4

100% Guest Satisfaction

TALK

Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.

EYE CONTACT

Make eye contact with Guests, especially when speaking with them.

NAME

Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.

SMILE

Smile! Make the Guest feel welcome and appreciated.

100% Guest Satisfaction Addressing Guest Issues with “L.A.S.T.” LISTEN

Listen to the Guest without interrupting. Take notes, if necessary.

APOLOGIZE

Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”

SOLVE

Solve the Guest’s issue immediately; seek assistance, if needed to resolve the situation.

THANK

Thank the Guest for bringing the issue to your attention.

Avoid excuses or blame / Provide a solution / Get help from supervisor, if needed Share the information with others who can help to create a long-term solution for the future.

Automated External Defibrillators (AED) Locations AED Locations Carolâ&#x20AC;&#x2122;s Dollar Mountain Lodge Clubhouse / Golf Pro Shop & Nordic Center Elkhorn Golf Clubhouse Indoor Ice Rink Nordic Center / Clubhouse Pavilion River Run Lodge Roundhouse Seattle Ridge Security Vehicle (on-call) Ski Patrol Sun Valley Inn Sun Valley Lodge Tennis Pro Shop Trail Creek Cabin Warm Springs Lodge 7

Ski School desk To the right of the restaurant front doors Near main front door Near southeast entrance To the right of the restaurant front doors Behind sound booth Ticket desk Near entry Pillar by front door 208.720.0157 Portable units 208.720.0157 Front desk counter Near front desk counter By main door Bar area Near the ticket office and Ski School Desk

ATM Locations | Banks ATM

Sun Valley

River Run Lodge | Sun Valley Clubhouse | Sun Valley Lodge (business center) | Sun Valley Inn (lobby) | Wells Fargo Bank (outside in Village)

Banks

Ketchum

Bowling | Game Room $60 per hour, per lane / includes shoes / up to six people per lane. The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.

208.622.2191 | Mon–Fri / 3–10pm & Sat–Sun / 11am–10pm | Schedule may vary during peak periods. Information on children’s parties or private events / 208.622.2135

Catering Banquets Sun Valley organizes special events and provides catering for a wide range of occasions. Our catering department can provide special meeting arrangements, menu planning, audio / visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities. Weddings Conference groups Family reunions

Special celebrations Fundraising events Business meetings

Catering Banquets / 208.622.2020

Child Care | Playschool and Babysitting Winter Playschool | Daycare | Non-Skier Children Dec 15, 2018–Jan 4, 2019 18 months– Feb. 15–24, 2019 Full-Day / 9am–4pm / $155 5 years old March 23–31, 2019 Jan 5–Feb. 14, 2019 18 months– Feb. 25–March 22, 2019 Full-Day / 9am–4pm / $135 5 years old April 1–end of season Location / Dollar Kindercare (except Dec. 26–Jan 4 / Village Playschool) | Lunch $10

Half-Day / 9am–1pm or 12pm–4pm / $115 Half-Day / 9am–1pm or 12pm–4pm / $95

KinderCub | Daycare | Ski Lessons Dec 15, 2018–Jan 4, 2019 3–4 years old Feb. 15–24, 2019 Full-Day / 9am–4pm / $360 | Half-Day / 9am–noon / $245 March 23–31, 2019 Jan 5–Feb. 14, 2019 3–4 years old Feb. 25–March 22, 2019 Full-Day / 9am–4pm / $345 | Half-Day / 9am–noon / $235 April 1–end of season Location / Carol’s Dollar Mountain Lodge | Lunch (full day only) + Ski Rental (full & half day) Included

Dollar Kindercare / 208.622.2009 | Village Playschool / 208.622.2288 | playschool@sunvalley.com Guest Center / 208.622.2135 | Babysitting / please call Concierge / 208.622.2097 11

Childrenâ&#x20AC;&#x2122;s Birthday Packages Custom packages can include bowling and / or ice skating with pizza, cupcakes, music and more! Organized by a personal party planner.

Guest Center / 208.622.2135

Dining | Mountain Carol’s Dollar Mountain Lodge Base of Dollar Mountain | Daily Hours / 8am–4pm Breakfast, Lunch, Snacks, Beverages—including beer and wine Lookout Day Lodge Top of Bald Mountain | Daily Hours / 9am–2:30pm Hot beverages, the famous taco bar, salads and refreshments. River Run Day Lodge Base of River Run | Daily Hours / 8am–6pm Breakfast, Lunch, Full-Service Bar Live après ski music most weekends / Friday & Saturday / 2:30pm–5:30pm Seattle Ridge Top of Seattle Ridge | Daily Hours / 9am–2:30pm Breakfast, Lunch, Bar / Wine Warm Springs Day Lodge Daily Hours / 8am–6pm Breakfast, Lunch, Full-Service Bar, Konditorei Warm Springs

Dining | Sun Valley Lodge Gretchen’s 208.622.2144 | Reservations / 208.622.2144 | Daily Hours / 7am–9pm Named after Olympian, Gretchen Fraser, the restaurant features new American cuisine in a relaxed atmosphere. No reservations for breakfast and lunch; reservations taken for dinner. Breakfast / Lunch / Dinner Duchin Lounge 208.622.2145 | Sun–Thurs / noon–11pm | Fri–Sat / noon–midnight Hours may vary during peak periods. Full-bar and light fare menu. Weekend live entertainment | Check DOU or www.sunvalley.com/events Appetizers / Lunch / Dinner

Dining | Sun Valley Lodge Poolside Café & Bar 208.622.2823 | Daily Hours / café menu & full bar service / 11:30am–6pm Hours may vary during peak periods. Casual dining with light fare, full bar and beverage service. Located adjacent to the Spa and outdoor pool. Bowling Alley Café & Bar 208.622.2191 | Fri–Sun / 11am–9pm | Sun–Thurs / 3pm–9pm Fun and family-friendly atmosphere with small bites and snacks.

Dining | Sun Valley Village The Ram 208.622.2225 | Hours / Daily / 5–9:30 pm Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Live entertainment—check DOU for updates. The Ram Bar 208.622.2266 | Daily Hours / Sun–Thurs / 4 pm–10 pm | Fri–Sat / 4pm–11 pm Bar Menu / Daily Hours / 5 pm–10 pm | Full bar and appetizers

Dining | Sun Valley Village Konditorei 208.622.2235 | Hours / Mon–Fri / 7am–5pm | Sat–Sun (brunch menu) / 7am–5pm German-Austrian “konditorei” (pastry shop) and restaurant in a bright setting. Serving locally-roasted organic and fair trade coffee, beer, wine and crafted cocktails. Breakfast / Lunch / Dinner (offered during peak times) Village Station 208.622.2138 | Daily Hours / 11:30am–10pm Craft beers on tap, take-out menu, large-screen televisions, and daily happy hour. Pizza, salads, sandwiches, and entrees. Appetizers / Lunch / Dinner

Dining | Sun Valley Village Short Line Deli 208.622.2060 | Daily Hours / 11am–7pm Take-out deli with freshly prepared cold sandwiches and salads, imported and domestic cheeses, wine / liquor, craft beer, grocery / sundries, snacks. a la Mode 208.622.2243 | Mon–Fri / 2pm–10pm | Sat–Sun / noon–10 pm Old-fashioned ice cream shop featuring an extensive menu of house-made and local ice creams, milkshakes and sundaes.

Dining | Other Locations Sun Valley Club 208.622.2919 | Lunch / 11 am–5 pm Located one mile east of Sun Valley Village on Trail Creek Rd (Nordic Center). A locals’ favorite for lunch, with spectacular views of the Nordic trails and Bald Mountain. Large screen televisions. Lunch and Full-Service Bar Trail Creek Cabin 208.622.2019 | Wed–Sun / 5 pm–9 pm Rustic setting in Hemingway’s old hunting cabin (1.5 miles east of Sun Valley Village on Trail Creek Rd). Dinner and Bar. Reservations recommended for drive-outs. Sleigh Ride and Dinner. Reservations Required | 208.622.2135

Events | Sun Valley

Jan 31–Feb 3

USASA Slopestyle & Boarder Cross

Jan 31–Feb 3

Sun Valley Nordic Festival

Feb 23, 2019

Snowball Special Fat Bike Race

Feb 23–24

Monroe Cup (Alpine)

Feb 26–March 3

Family of Woman Film Festival

March 1–3

Laura Flood Memorial (Alpine)

March 13–17

Sun Valley Film Festival

March 28–30

Janss Cup (Alpine)

March 30–31

Dollar Dayz & Pond Skim

Events | Holiday / Winter Wonderland Dec 8

Winter Wonderland | Locals Party in the Village

Dec 13

The Community Library presents Holiday Storytelling for Kids in the Sun Valley Lodge Sunroom

Dec 15

Sun Valley Inn Open House | Grand Reopening

Dec 15

Winter Wonderland | Tree Lighting, Open-Air Market

Dec 19

Holiday Vintage Sweater Contest & Party at the Duchin Lounge

Dec 20

High Tea in the Lodge Lobby

Dec 20

11th Annual Classic Christmas Concert | Sun Valley Opera House

Dec 22

High Tea in the Lodge Lobby

Dec 23 + 24

Brunch with Santa at the Sun Valley Club

Dec 24

Christmas Eve: Winter Wonderland Ice Show, Dollar Torchlight Parade, & Fireworks

Dec 31

Family Night Skiing and Party at Dollar Mountain

Dec 31

Sun Valley Center for the Arts Bubbly Bash at River Run

Environmental Responsibility The environment is our livelihood! Recycling is available throughout Sun Valley Resort. Please look for the marked recycling bins located in the Village, at the base areas, and in the mountain lodges.

FAQ | Sun Valley Facts Sun Valley was established as the first destination ski resort in North America in 1936. Renovated Lodge / The historical Sun Valley Lodge, constructed in 1936, underwent a major renovation and reopened in June 2015. The Lodge has refurbished guest rooms, public spaces and a 20,000 sq. ft. Spa and fitness center. The Roundhouse opened in 1939. The Sun Valley Inn was renovated in the fall of 2017 with phase one completed in 2018. It will be completely renovated by Feb. 2019. Recent Buildings / Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Sun Valley Club opened in 2008. Skiing / Over 2,054 acres of skiable terrain and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long! Sun / annual average of 250 days Olympians / more than 20 live in the community and are closely associated with Sun Valley. Golf / Three Championship golf courses with 45 holes of golf Wilderness / Sun Valley is surrounded by thousands of acres of wilderness. Sun Valley Resort is the birthplace of the world’s first chairlift. Year-round destination / Sun Valley was originally created as a destination ski resort—it’s also known for world-class ice shows, Spa, fly-fishing, mountain biking, and miles of trails. 24

Fitness Centers | Pools 2 heated outdoor swimming pools / 2 hot tubs / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge Pool / Jacuzzi / Poolside Café / Fitness Facility | Daily Hours / 7am–10pm Location | Adjacent to Lodge and Spa. Lockers available. Sun Valley Inn Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am–10pm Location | Ask front desk. Lockers available.

Daily Hours | Fitness Facilities / 7am–10pm | FREE for all Sun Valley Resort Guests

Fun Pass | Winter Guests can enjoy six (6) of the eight (8) activities—at their own pace! $ 69 per person + tax (on sale Jan 1, 2019) a la Mode one hot chocolate beverage

Ice Skating one session + skate rental

Bowling ½-hour + shoe rental

Opera House movie admission

Gondola Ride 1 lift ticket up Bald Mountain

Snowshoe Rental ½-day snowshoe rental

Horse-drawn Sleigh Ride one person + day sleigh ride

Virtual Golf 1-hour

Available for purchase at Sun Valley Guest Center and River Run Brass Ranch | 208.622.2135

Gift Cards Sun Valley Gift Cards | Locations to Purchase

Sun Valley Village

Guest Information Center and all Sun Valley-owned retail stores

River Run

Ticket counter and retail stores

Sun Valley Clubhouse

Pro Shop / Nordic Center

Online

www.sunvalley.com > eStore > gift cards

Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly).

Golf | Virtual Virtual Golf $30 / person | 1st hour

$20 / person | 2nd hour

$10 / person | 3rd hour

A selection of world-class championship golf courses available to play indoors. Simulator provides swing data on all shots. Max 4 golfers per session.

Located downstairs in the Sun Valley Nordic Center | Open Daily | 10amâ&#x20AC;&#x201C;3pm (last game completed by 4pm)

Gondola Tickets Winter Lift Tickets | Foot Traffic | Round-trip Ride Regular Season

Peak Season Dec 15–Jan 1 & Feb 15–24

Adult / 13–64 years old

$20

$25

Youth / 3–12 years old

$15

$19

Senior / 65 years old +

$15

$19

Children / 4 & under

Free

208.622.6136 | Lifts open / 9am–4pm | Group Rates Available The Gondola travels from River Run Plaza to The Roundhouse / Averell’s, where guests can enjoy lunch, dinner or drinks. Last Gondola ride uphill | 4pm / Skiers need to be off mountain by 4:30pm Last call for skiers to ski down | 3:45pm (or ride Gondola down by 5pm)

Guest Center The Sun Valley Guest Center is a great resource for resort information, activities and events. Book activities at the resort Winter Fun Pass, sleigh rides, Concert tickets, lift tickets, season passes, gift cards Reservations / Ice Shows, Restaurants (Gretchen’s, The Ram, The Roundhouse, Trail Creek Cabin) Receive / renew recreation cards Brochures / mountain, resort & trail maps / area maps

Guest Center / 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am–5pm

Ice Skating Type

Rates

Adult / 13 + years old

$12

Child / 12 & under

$10

Child / 5 & under (with paying Adult)

Free

Skate Rental / figure & hockey skates available

Sun Valley Ice Rink, behind the Sun Valley Lodge Full service pro shop | Skate rentals | Group & Private Lessons

Ice Rink Outdoor Skate House | 208.622.2194 | skatingcenter@sunvalley.com | Daily Hours / 11amâ&#x20AC;&#x201C;7pm

Lift Tickets | Bald Mountain Non-Peak / Value Season

Regular Season

Peak Season

Opening Day–Dec 14 April 1–Closing Day

Jan 2–Feb 14 Feb 25–March 31

Dec 15–Jan 1 Feb 15–24

Adult 1-Day / 13–64

$92

Adult 1-Day / 13–64

$139

Adult 1-Day / 13–64

$155

Adult Half-Day / 13–64

$77

Adult Half-Day / 13–64

$109

Adult Half-Day / 13–64

$125

Senior 1-Day / 65+

$75

Senior 1-Day / 65+

$95

Senior 1-Day / 65+

$105

Senior Half-Day / 65+

$59

Senior Half-Day / 65+

$69

Senior Half-Day / 65+

$79

Child 1-Day / 12 & under

$59

Child 1-Day / 12 & under

$75

Child / 12 & under

$85

Child Half-Day / 12 & under

$46

Child Half-Day / 12 & under

$66

Child Half-Day / 12 & under

$73

Military

$46

Military

$70

Military

$78

Military Half-Day

$39

Military Half-Day

$55

Military Half Day

$63

Lift ticket pricing is dynamic. For best pricing, purchase online at least 7 days in advance. Half-day ticket pricing begins at 12:30pm 32

Lift Tickets | Dollar Mountain Non-Peak / Value Season

Regular Season

Peak Season

Opening Day–Dec 14 April 4–Closing Day

Jan 2–Feb 15 Feb 26–April 4

Dec 15–Jan 1 Feb 16–25

Adult 1-Day / 13–64

$57

Adult 1-Day / 13–64

$92

Adult 1-Day / 13–64

$102

Adult Half-Day / 13–64

$46

Adult Half-Day / 13–64

$72

Adult Half-Day / 13–64

$77

Senior 1-Day / 65+

$49

Senior 1-Day / 65+

$59

Senior 1-Day / 65+

$69

Senior Half-Day / 65+

$40

Senior Half-Day / 65+

$51

Senior Half-Day / 65+

$69

Child 1-Day / 12 & under

$39

Child 1-Day / 12 & under

$59

Child / 12 & under

$69

Child Half-Day / 12 & under

$30

Child Half-Day / 12 & under

$46

Child Half-Day / 12 & under

$55

Military

$29

Military

$46

Military

$51

Military Half-Day

$23

Military Half-Day

$36

Military Half-Day

$39

Lift ticket pricing is dynamic. For best pricing, purchase online at least 7 days in advance. Half-day ticket pricing begins at 12:30pm | Children 4 years old and younger = FREE 33

Lift Ticket Exchange Program Spa / Day Pass

A Spa day pass includes fitness center, outdoor pool / hot tub, and Spa facilities.

Retail Shopping

Guests may apply $40 towards purchase at Sun Valley-owned retail locations.

$40 Ski Tune-up Credit

A $40 credit towards a ski tune-up at Pete Laneâ&#x20AC;&#x2122;s at River Run or Warm Springs.

Nordic or Snowshoe Pkg.

SV Nordic Center XC ski or snowshoe day pass & equipment rental package.

Sun Valley Bowling Alley

One-hour of bowling includes shoes and lane for up to six (6) people. No reservations.

Scenic Daytime Sleigh Ride

One-hour horse-drawn sleigh ride.

The Spa at Sun Valley

A $40 credit for any service at the Spa.

Sun Valley Resort Dining

Signature fondue for two at The Ram Bar or family size salad and specialty pizza at Village Station.

Blackout dates / Dec. 22, 2018â&#x20AC;&#x201C;Jan. 1, 2019 Guests with a multi-day (3 or more days) adult lift ticket may exchange one day for one of the following activities or services. Ticket, can be exchanged at the Guest Center and River Run Day Lodge.

Lockers | Storage Day Lockers Dollar

8am–5pm

208.622.2008

Secure pay lockers downstairs

River Run

8am–5:30pm

208.622.6122

FREE unsecured lockers, main floor of Lodge / secure-pay lockers upstairs in Skier Services

Warm Springs

8am–5pm

208.622.6354

FREE unsecured lockers, upstairs of Lodge / secure-pay lockers upstairs in WS Lodge

208.622.2122

FREE ski / snowboard storage with Lodge & Inn Bell Service. Storage is located in Sun Valley Lodge Ski Room.

SV Lodge, Inn & Village

208.622.6121 / rent@sunvalley.com 35

Lockers | Storage Long-Term Storage

River Run

Warm Springs

Full

$1175

Medium

$975

• Private locker rooms / lounge, private bathrooms, showers, boot dryers in lockers

Small

$775

• Towel service

Deluxe

$1275

• 10% off Sun Valley retail stores

Full

$1175

• 20% off Sun Valley rental products

¾-locker

$1075

• 20% off regular service / repair rates

½-locker

$775

• 25% off extra ski storage space

Hotels | Lodging Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes. Guests may check in 24 hours a day. Walk-ins (Guests without reservations) are welcome. Sun Valley Lodge Location | Sun Valley Village | Front Desk | 208.622.2001 1 Sun Valley Rd. (1st right after the Sun Valley Rd / Dollar stoplight) Sun Valley Inn Location | Sun Valley Village | Front Desk | 208.622.2211 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432

208.622.2151 / 800.786.8259 / www.sunvalley.com | Reservations | 8:00am–9:00pm

Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive benefit for our lodging guests. Services include computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk. Lodge Location Next to Bell Service desk in Lobby. Concierge Services (800.622.2097 / Daily | 24 hours) Concierge is happy to assist resort guests with any arrangements they may need including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, and floral. Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / The Ram, The Ram Bar, Village Station Pool / Fitness Center Sun Valley Resort has three pools (two year-round) and two fitness centers. Room Service (208.622.2202) Room service is available in Sun Valley Lodge and Sun Valley Inn. A menu is provided in each room. 38

Lost & Found Lost & Found Locations Central / Village

Unclaimed items are taken to the Laundry Building

Dollar

Found items across from SnowSports desk for 24 hours | Unclaimed items taken to the Laundry Building

River Run

Found items held at Ticket desk for 24 hours | Unclaimed items taken to Laundry Building

Warm Springs

Found items held at SnowSports desk for 24 hours | Unclaimed items taken to the Laundry Building

On-Mountain Lodges / Trails

Found items taken to River Run Lodge | Unclaimed items taken to the Laundry Building

Lost & Found Hotline / 208.622.2292 Please leave a detailed message with a description of the item, Guestâ&#x20AC;&#x2122;s full name and contact information Urgent / Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police.

The Mountains Bald Mountain Statistics

Dollar Mountain Statistics

Summit Elevation

9,150’

Summit Elevation

6,638’

Vertical Drop

3,400’

Vertical Drop

628’

Skiable Acres

2,054

Skiable Acres

129

Trails

105

Trails

Lifts

Most suited for this type of skier / rider

Intermediate to advanced skill level

First time or entry-level

Consistently makes good parallel turns

Wants to gain confidence on gentle terrain

Controls speed by more than just braking

Likes terrain park experience

Hours of Operation | River Run / Warm Springs / Dollar | 9am–4pm Mountain Report sunvalley.com/mountain-snow-report/ | 208.622.2093 or 800.635.4150

The Mountains | Dollar Dollar LIVE For those seeking adventure, Dollar LIVE delivers the complete experience in a fun and inclusive atmosphere. With seven terrain areas with a variety of options, it is the ideal location for first-timers to expert skiers and riders. Dollar Mountain is the place to be this winter, with flow-style parks and progressive features that inspire and challenge all levels of guests. Terrain that Teachesâ&#x201E;˘ Terrain that Teachesâ&#x201E;˘ is an innovative skiing and snowboarding program designed by Sun Valley SnowSports to engage early learners of all ages in a fun and playful environment. Sculpted snow surfaces enhance the learning experience in a social and inclusive atmosphere.

Mountain Tours & Activities Experience Cold Springs Canyon Join the Sun Valley Ski Patrol and SnowSports instructors as they lead guided tours of the Cold Springs Canyon area. This informational tour for advanced skiers will explore steep chutes, tree skiing, and amazing views of the 380 acres of new terrain. Bald Mountain Experience Tour Bald Mountain with our experienced guidesâ&#x20AC;&#x201D;a great way to become acquainted with the mountain and facilities. Daily | 10:30am | Group Tours available by special arrangement Meet | River Run Lodge / Mountain View Room Skiing / Riding Ability | Intermediate Ski or Ride with a Ranger Explore and appreciate Bald Mountain and its surroundings with a local Ketchum Forest Ranger. When | Tues / Thurs | 10:30am & 1:30pm | Two-hours long Meet | Lookout Day Lodge (outside) Skiing / Riding Ability | Intermediate

Mountain Tours & Activities Ski Patrol 101 Participants chosen by raffle drawing | Thursdays | Meet at base of Gondola at 7am Guests can enjoy a sunrise at the top of Bald Mountain, and experience a morning with a Sun Valley Ski Patroller (SVSP). Guests join a SVSP for two-hours and help to prepare the mountain for opening. Two participants will be selected each week through a drawing. To enter the drawing, register by texting PATROL101 [email address] (e.g. PATROL101jsmith@aol.com) to 42427. Skiing / Riding Ability | Intermediate Ride the Wolf Participants chosen randomly for the Friday and Saturday night experience Meet at the River Run Mountain office at 3:45 pm for groomers meeting. Guests can ride with some of the best snow grooming operators in North America, and view the action first-hand. To enter the drawing, register by texting WOLF [email address] (e.g. WOLFjdoe@gmail.com) to 42427

Movies | Opera House Ticket Prices Adults

Seniors / 60+

$6.75

Children / 12 & under

$6.75

208.622.2244 | Located in Sun Valley Village | Full concession stand

Nordic Skiing | Snowshoeing | Fat Biking Trail Fees Adult (13–64)

Seniors / 65+

Nordic | Full-Day / 1/2 Day

$28 / $24

$18 / $15

Snowshoe / Fat Bike

$10 / $15

Rentals Nordic Skis | Full-Day / Half-Day

$30 / $24

Fat Bikes | Full-Day / Half-Day

$45 / $35

Snowshoes | Full-Day / Half-Day

$25 / $20

Chariot | Full-Day / Half-Day

$15 / $10

Lockers Cubbies / FREE

Seasonal Locker / $150 (includes ski storage)

Nordic Skiing | Lessons Private Lessons Private Nordic | 1-hour | 1 person

$120

Each additional person

$30

208.622.2250 Private & group lessons | clinics | womenâ&#x20AC;&#x2122;s, masters & childrenâ&#x20AC;&#x2122;s programs Snowshoe Tours / private & group available

Parking | Mountains Dollar Mountain FREE

Main Lot

Drop-Off

Pull-through driveway | front of Dollar Mountain Day Lodge

Overflow FREE Parking

Pavilion Lot / shuttle provided

Purchase season parking permits at River Run Ticket office â&#x20AC;&#x201C; all locations. Parking permits must be displayed in windshield.

Parking | Mountains River Run

Shuttle circles lots and stops at RR bridge every 10 minutes

FREE

Upper Lot, Trail Creek Lot (overflow at Tyrolean)

FREE

Handicapped Parking | Lower Lot

Season Permit (paid)

Lower Lot

Premier Parking

Valet curbside arrival service & premier self-park lot / service during Peak Season

Drop-off

Lower Lot

Warm Springs FREE

Upper Greyhawk Lot / Lower Greyhawk Lot

Season Permit

Lower Greyhawk Lot

Overflow FREE

Park-n-Ride Lot at YMCA @ Warm Springs / Saddle Rd (bus shuttles to lifts every 30min or less)

Drop-Off

In front of Warm Springs Day Lodge on Picabo Street

Real Estate Name

Phone

Wally Huffman

208.720.1112

wallyhuffman@sunvalley.com

Mark Thoreson

208.720.1922

mthoreson@sunvalley.com

Jasmin Magana

208.622.2105

jmagana@sunvalley.com

Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and surrounded by open space. Offices located in Sun Valley Clubhouse.

Rentals / Repairs / Sales Ski & Snowboard Sales & Rentals | Tune & Repair Dollar Mountain | Pete Lane’s

8:00 am–5:00 pm

208.622.2008

River Run | Pete Lane’s

8:00 am–5:30 pm

208.622.6123

Warm Springs | Pete Lane’s

8:00 am–5:00 pm

208.622.6354

Custom Boot Work | Liners | Footbeds | Sales River Run | Pete Lane’s

8:00 am–5:30 pm

208.622.6124

Warm Springs | Pete Lane’s

8:00 am–5:00 pm

208.622.6354

Restrooms

On Mountain

Lookout Lodge; The Roundhouse; Seattle Ridge Day Lodge

Base of Mountain

River Run Day Lodge (2nd floor); Pete Lane’s / Brass Ranch River Run building; Warm Springs Day Lodge; Carol’s Dollar Mountain Lodge

Sun Valley Village

Konditorei; Sun Valley Lodge; Sun Valley Inn

Nordic Center

Sun Valley Clubhouse

Season Passes | Alpine Pass Pricing Challenger Season Pass

Unlimited | Bald / Dollar Mountains

$2450

Young Adult Challenger

13–29 years old / Unlimited | Bald / Dollar Mountains

$1450

Child Challenger Pass

12 years old & younger | Unlimited | Bald / Dollar Mountains

$799

Freedom Found Pass

Unlimited Early / Late + 15 Days in regular season

$1550

15-Day Pass

Up to 15 days | Bald / Dollar

$1350

Early / Late Pass

Valid / opening–Dec. 14, 2018 & March 18, 2019–end of season | Bald / Dollar

$399

College Season Pass

FT college students (ages 18–29) with valid college ID. Unlimited Bald / Dollar

$369

Adult Dollar Pass

Unlimited on Dollar | Discounts on Bald when Dollar closed

$779

Child Dollar Pass

Unlimited on Dollar | Discount on Bald when Dollar closed

$355

Mountain Collective™

16 ski destinations | mountaincollective.com

$489

Season passes may be purchased online, at the Sun Valley Guest Center, River Run or Dollar Mountain ticket counters. 52

Season Passes | Nordic Pass Pricing Adult Nordic Pass

18â&#x20AC;&#x201C;64 years old | Unlimited / Nordic skiing, snowshoeing, fat biking

$289

Youth Nordic Pass

12â&#x20AC;&#x201C;17 yrs. old | Unlimited / Nordic skiing, snowshoeing, fat biking

$50

Senior Nordic Pass

65 years old + | Unlimited / Nordic skiing, snowshoeing, fat biking

$249

SV / BCRD Combo Nordic

Unlimited | SV & BCRD Nordic trails

$521

Nordic season passes include cross-country skiing, snowshoeing, and fat biking. Season passes can be purchased online, at the Sun Valley Guest Information Center, and the Sun Valley Nordic Center.

Shopping | Sun Valley Retail Brass Ranch Ski fashions, technical skiwear and outerwear for men, women and kids. Unique accessories, gifts, jewelry, cosmetics and shoes. Sun Valley Village

9:00 am–7:30pm

208.622.2021

River Run Plaza

8:00 am–5:00pm

208.622.6146

Pete Lane’s Mountain Sports Outdoor clothing for the entire family – skiing, snowboarding, yoga and mountain lifestyle gear. Rentals, tune-ups, storage, and custom boot fitting. Sun Valley Village

9:00 am–7:30 pm

208.622.2276

River Run Plaza

9:00 am–5:00 pm

208.622.6123

Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logo apparel & souvenirs, greeting cards, sundries, fine gifts, and unique jewelry. Sun Valley Village

9:00 am–7:30 pm

208.622.2206

Sun Valley Lodge Lobby

7:00 am–10:00 pm

208.622.2063

9:00 am–8:00 pm

208.622.2196

Ice Skate Shop Skater designer dresses, skates and gifts. Sun Valley Outdoor Ice Rink Sun Valley Nordic Center Clothing, accessories, tune-ups. Equipment rental available. Sun Valley Clubhouse

8:00 am–5:00 pm

208.622.2251

Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring a large selection of ‘sun’ jewelry & Waterford crystal. Repairs. Sun Valley Village

Open Daily

208.622.3522

Panache Women’s high-end fashions from European & American designers. Variety of cashmere. Sun Valley Village

Open Daily

208.622.4228

Shopping | Other Retail SQN Sport SQN Sport offers luxurious women’s active wear. Made in the USA, with headquarters in Sun Valley. Sun Valley Village

Open Daily

208.726.0499

Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop! Sun Valley Village

11:00 am–9:00 pm

208.622.2147

The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978. Sun Valley Village

Open Daily

208.622.5966

Sleigh Rides Trail Creek Cabin for Dinner Route / Destination

Round-trip ride from Sun Valley Inn to Trail Creek Cabin.

When

Wed–Sun / Regular season | Daily / Holiday / Dec. 14, 2018–Jan. 1, 2019 & Presidents’ Week / Feb. 14–24, 2019

Prices

Includes sleigh ride, dinner and gratuity (not tax) Regular / Adult / $129 | Child / $79 Holiday / Adult / $179 | Child / $99 Presidents’ Week / Adult / $159 | Child / $99

Daytime Sleigh Rides | Adults / $25 | Children / $10 (12 & under) | Private sleighs available Dec 17, 2018–Jan. 1, 2019 Feb. 14–24, 2019

Daily | 11am / 11:30am / noon / 12:30pm / 1pm / 1:30pm / 2pm

Jan 2, 2019–end of season

Fri / Sat / Sun | 11am / noon / 1pm / 2pm

Peak Season Prices

Adult / $30 | Child / $15 (12 & under)

Reservations Required | Sun Valley Guest Center / 208.622.2135 58

SnowSports Alpine skiing and snowboarding instruction. Group and private lessons for adults, teens and children. Private Telemark instruction available with advance reservations. Discounted tickets and rentals are available for adult and children’s group lessons. Adaptive lessons available through Higher Ground. Terrain that Teaches™—an innovative program designed to engage early learners in a fun and playful atmosphere.

Reservations | 888.490.5950 / 208.622.2289 | snowsports@sunvalley.com | Open Daily

SnowSports | Adult Group Specialty Lessons Dollar Mountain | Adult Group Lessons | 13+ years old SunStart

Intro to skiing / boarding

Lessons, lift ticket, equipment

Daily / 1pm–3pm (not offered in peak season)

Fun in the Sun

Skills improvement

Discounted lift tickets available

Daily / 9:45am–12:45pm & 1pm–4pm

Bald Mountain | Adult Group Lessons | 13+ years old Elevate

Skills improvement

Discounted lift tickets available

Daily / 9:45am–12:45pm & 1pm–4pm

Specialty Programs Children

FreeRide | Spuds Alpine & Snowboard | LittleSpuds

Adult

Mountain Masters | DIVAS | WOW | ARCS | Ski Club

SnowSports | Children & Youth Group Lessons Children & Youth Group Lessons Full-Day / 9am–4pm

kinderCubs

3 yrs old

Lunch + 2 x 1-hour lesson

Dollar Cubs

4–5 yrs old

Daily lesson + lunch

Daily / 9:45am–3pm | Lunch provided | Fundamentals

Dollar Bears

6–12 yrs old

Daily lesson + lunch

Daily / 9:45am–3pm | Lunch provided | Skills improvement

Dollar Challenge

13–17 yrs old

Daily lesson + lunch

Daily / 9:45am–3pm | Lunch provided | Novice–Intermediate

Half-Day / 9 am–noon

Bald Mountain | Kids Group Lessons | 6–17 years old

Baldy Adventure

6–12 yrs old

Daily lesson + lunch

Daily / 9:45am–3pm | Lunch provided | Intermediate–Advanced

Baldy Challenge

13–17 yrs old

Daily lesson + lunch

Daily / 9:45am–3pm | Lunch provided | Intermediate–Advanced

SnowSports | Adaptive Higher Ground Sun Valley Mission Enhancing quality of life through inclusive therapeutic recreation & education for people of all abilities. Serving Children, teens & adults with all types of physical & cognitive disabilities. Offering Private and group adaptive ski and snowboard lessons daily. Location Higher Ground Sun Valley desk in Dollar Lodge.

208.726.9298 | www.highergroundsv.org | reservations, pricing, information Adaptive winter snowsport equipment available for rent

The Spa at Sun Valley The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Appointments Recommended | Walk-ins Welcome Amenities Sauna, steam room, year-round outdoor pool, pool café, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.

Daily Hours | Spa / 8am–8pm | Salon / 8am–6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge

The Spa at Sun Valley Acupuncture

Highly-skilled practitioners address specific needs

Body Rituals

A full-range of wraps, scrubs, relaxation bathing rituals, massage therapy, advanced skincare, nails and hair services

Facials

Sun Valley Signature Facial, Hydrafacial, Carita of Paris Luxury facials and products, men’s rebalance facials

Massages

50 or 80-minute massages / deep-tissue, sunstone, in-room, couples

Nails

Manicures, pedicures, polish change, gel color, acrylic nails

Salon

Cuts, color, blow-out, up-do, color weave, lash / brow tint, waxing, makeup

Daily Hours | Spa / 8am–8pm | Salon / 8am–6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge 64

The Spa at Sun Valley Bridal Services

A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.

Experience Packages

Luxurious specialty packages available for individuals, couples.

Kids / Teens

Kids and teens, ages 8–16, are welcome to be enjoy the Spa services when accompanied by an adult.

Daily Hours | Spa / 8am–8pm | Salon / 8am–6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge

Terrain Parks Dollar LIVE Multiple terrain parks for varying ability levels, including terrain-based learning parks “Terrain that Teaches”

Open Daily | 9am–4pm | weather and conditions permitting | cost is included with lift ticket

Transportation | Public Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops, and the Guest Center. Bus timetables are posted at primary stops along the route. From

Dollar Mountain

Baldy View Circle

River Run

Baldy View Circle

Warm Springs

Baldy View Circle

Route

First Bus

Catch At

Last Bus

Gold**

7:57 am

:57 / :27

5:57 pm

Blue

7:36 am

:36 / :06

1:06 pm

Silver

8:30 am

:30 / :00

6:00 pm

Blue

7:00 am

:00 / :30

1:30 am

Bronze**

9:19 am

::19

5:19 pm

**Gold = peak season / Dec. 15, 2018â&#x20AC;&#x201C;March 31, 2019 **Bronze = peak season / Dec. 15, 2018â&#x20AC;&#x201C;April 14, 2019

Mountain Rides | Schedule | To Baldy View Circle (SV Village) from Mountain base areas Mountain Rides | 208.788.7433 | www.mountainrides.org 67

Transportation | Public From

Route

First Bus

Catch At

Last Bus

Baldy View Circle

Dollar Mountain

Gold**

8:25 am

:25 / :55

6:25 pm

Blue

7:20 am

:20 / :50

1:50 am

River Run

Silver

8:15 am

:15 / :45

5:45 pm

Warm Springs

Blue

7:42 am

:42 / :12

1:52 am

Warm Springs & River Run

Bronze**

8:35 am

:35

4:35 pm

SV Village (next to Pete Lane’s)

**Gold = peak season only / Dec. 15, 2018–March 31, 2019 **Bronze = peak season only / Dec. 15, 2018–April 14, 2019

Transportation | Public From

Route

First Bus

Catch At

Last Bus

Dollar Mountain

River Run

Gold**

7:57 am

:57 / :27

5:57 pm

Dollar Mountain

Warm Springs

Blue

7:36 am

:36 / :06

1:06 am

River Run

Dollar Mountain

Gold**

8:15 am

:15 / :45

6:15 pm

Warm Springs

River Run

Bronze**

8:50 am

:50

4:50 pm

Warm Springs

Dollar Mountain

Blue

7:00 am

:00 / :30

1:30 am

River Run

Warm Springs

Bronze**

9:05 am

:05

5:05 pm

**Gold = peak season only / Dec. 15, 2018â&#x20AC;&#x201C;March 31, 2019 **Bronze = peak season only / Dec. 15, 2018â&#x20AC;&#x201C;April 14, 2019

Mountain Rides | Schedule | Between the Mountain base areas 208.788.7433 | www.mountainrides.org | FREE

Wifi Network / ‘Sun Valley Resort’ – most public areas have free service Sun Valley Business Centers Sun Valley Lodge & Sun Valley Inn – guest rooms and common areas Sun Valley Day Lodges | River Run, Dollar, Warm Springs, Seattle Ridge, Lookout Day Lodge Sun Valley Employee Buildings Sun Valley Lodge 1 Apartments / Wasatch 701–723, Cascade 724–746, Sawtooth 747–769, Sierra Nevada 770–792, White Clouds 801–814, Bitteroot 815–834 Lake Cottages / 1152, 1153, 1154, 1155 Guest Cottages / 152,153, 155 Sun Valley Village | Konditorei, Pete Lane’s, Opera House, a la Mode, Village Station, The Ram, The Ram Bar, Guest Center, Brass Ranch, Aspen Willow Sun Valley Club / Nordic Center – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs)

“Your Responsibility Code” National Ski Areas Association (NSAA) • Always stay in control. • People ahead of you have the right of way. • Stop in a safe place for you and others. •W henever starting downhill or merging, look uphill and yield. • Use devices to help prevent runaway equipment. • Observe signs and warnings. Keep off closed trails. • Know how to use the lifts safely.

Tips from Sun Valley Ski Patrol

• Always ski or ride with a partner. • Slow speed and family skiing zones must be respected. • Areas beyond the ski area boundary are not patrolled. • By Blaine County Law, all persons involved in a collision, must remain at the scene.

Freestyle Terrain

1. Make a Plan

3. Easy Style It / start small & work your way up

2. Look before you Leap

4. Respect Gets Respect

Phone Numbers EMERGENCY / 911 | Ski Patrol Emergency / 208.622.6262 Bell Service | Lodge

208.622.2122

Main Number / Operator

208.622.4111

Business Center

208.622.2083

Nordic Center

208.622.2250

Childcare | Daycare

208.622.2288

Opera House / Movies

208.622.2244

Concierge

208.622.2097

Race Desk

208.622.6356

Dollar Day Lodge

208.622.2246

Rentals / Repair / Dollar

208.622.2008

Front Desk

208.622.2001

Rentals / Repair / River Run

208.622.6123

Golf / Virtual

208.622.2251

Rentals / Repair / Warm Springs

208.622.6362

Guest Center

208.622.2135

Restaurant Reservations

208.622.2800

Hotel Reservations

208.622.2151

Roundhouse Reservations

208.622.2800

Ice Skating | Ice Rink

208.622.2194

Salon | Spa

208.622.2160

Lift Tickets | Dollar

208.622.2245

Security | Sun Valley

208.720.0157

Lift Tickets | River Run

208.622.6136

Shipping / Receiving

208.622.2224

Lift Tickets | Warm Springs

208.622.6362

SnowSports

208.622.2289

Lost & Found | Hotline

208.622.2292

Snow Report

208.622.2093 1