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Employee Guidebook We are committed to 100% Guest satisfaction SUMME R 2 0 1 8


Emergency Contacts Emergency Situation / Quick Response—Fire, Medical, Police 911 or 9-911 (dialing from house phone) Non-Emergency Situations / Alarms, Theft, Disturbances Sun Valley Resort / Security / 208.720.0157 Lost Children Mountain or base of Mountain / 9am – 4:30pm River Run Ticket Desk / 208.622.6136 Mountain after 4:30pm / Security / 208.720.0157 Sun Valley Village / Security / 208.720.0157 When calling for help, be ready to provide the following: 1. 2. 3.

Your name Department or location of emergency Type of emergency

4. 5. 6.

Injury or nature of incident Please DO NOT HANG UP Provide report to supervisor or manager

This guide may not be reprinted or reproduced, in part or whole, without the written permission of Sun Valley Company. Prices, hours, policies are subject to change without notice. Please check www.sunvalley.com and/or Daily Operations Update (DOU) for latest information. 1


Dear Sun Valley Team Member, Welcome to the Sun Valley Resort team. We are honored that you have joined us for the 2018 summer season. At Sun Valley, we are dedicated to 100% guest satisfaction. We strive to create an exceptional resort experience for each one of our guests with personal engagement that is thoughtful, welcoming and true to our heritage. Best wishes for a fun, exciting and successful summer!

Tim Silva Sun Valley Resort Vice President & General Manager

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Search by Topic EMERGENCIES Guest Satisfaction AED Locations ATM Locations / Banks Biking | Trails / Rentals / Repair / Guided Bowling / Game Room Business Center Catering / Banquets Children’s Birthday Packages Child Care | Playschool / Camps Dining / Restaurants Events / Concerts FAQs / Fun Facts Fitness Center / Pools Fun Pass Gift Cards Golf Gondola Rides Guest Center Gun Club / Shooting 3

5–6 7 8 9 – 15 16 54 17 18 19 – 21 22 – 28 29 – 31 32 33 34 35 36 – 44 45 46 47 – 48


Search by Topic Hiking | Guided / Trails Ice Skating Lake | Paddle Boats / Volleyball Lodging / Hotels Lost & Found Movies / Opera House Outdoor Adventure Center Real Estate Restrooms Room Service Shopping / Retail Spa / Salon Spider Jump Stables / Horseback Riding – Wagon Rides Sun Valley on Ice Tennis Transportation / Public Wi-Fi Telephone Numbers

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100% Guest Satisfaction

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Talk

Say “hello,” “good morning,” and “good evening” to all Guests, whether you’re sitting at your desk or walking to lunch. Ask questions about their day, if they need any assistance, how you can help.

Eye Contact

Make eye contact with Guests, especially when speaking with them.

Name

Use the Guest’s name if you know them, “Welcome back, Ms. Smith”.… Let the Guest know your name by introducing yourself and by wearing your name tag.

Smile

Smile! Make the Guest feel welcome and appreciated.


100% Guest Satisfaction Addressing Guest Issues with “L.A.S.T.” Listen

Listen to the Guest without interrupting. Take notes, if necessary.

Apologize

Apologize and offer a sincere show of empathy, such as “I’m sorry that happened” or “I understand how you could feel that way.”

Solve

Solve the Guest’s issue immediately; seek assistance, if needed, to resolve the situation.

Thank

Thank the Guest for bringing the issue to your attention.

Avoid excuses or blame / Provide a solution / Get help from a supervisor, if needed. Share the information with others who can help to create a long-term solution for the future.

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Automated External Defibrillators (AED) Locations AED Locations

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Carol’s Dollar Mountain Lodge

Ski School desk

Clubhouse / Golf Pro Shop

To the right of the restaurant front doors

Elkhorn Golf Clubhouse

Near main front door

Ice Rink

Near southeast entrance

River Run Lodge

Ticket desk

Roundhouse

Near entry

Security Vehicle (on-call)

208.720.0157

Sun Valley Inn

Front desk counter

Sun Valley Lodge

Near front desk counter

Tennis Pro Shop

Office

Trail Creek Cabin

Bar area


ATM Locations | Banks Bank

Sun Valley

Wells Fargo Bank / 208.622.5664 / 9:30am – 3:00pm / Sun Valley Village, across from Konditorei

ATM

Sun Valley

River Run Lodge | Sun Valley Club | Sun Valley Lodge (business center) Sun Valley Inn (lobby)

Banks

Ketchum

DL Evans | Idaho Independent Bank | Mountain West | US Bank Wells Fargo | Zions Bank | Washington Federal

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Biking | Bike Rental Riding Style

Bicycle Type

1/2-Day

1-Day

2-Day

3-Day

Mountain (lift)

Kona / Norco

N/A

$129

Available only at Bald Mtn. Includes lift ticket.

Mountain

Full Suspension / XC

$41

$51

$98

$141

Mountain

Front Suspension

$25

$35

$67

$97

Road

Cervelo R2

$51

$61

$117

$168

Road

Hybrid

$25

$35

$67

$97

Road

Electric-Assist

$75

$99

$190

$273

Pete Lane’s sells and rents bikes for the entire family Hybrids, city cruisers, cross-country, downhill, road rentals and sale available at River Run or Sun Valley Village Brands | Kona, Giro, Cervelo, Norco Extra equipment available, including strollers, trailers, tag-alongs and accessories Rental Information / All rentals include helmet and bike lock. Instruction available. Multiple day discounts available. 9


Biking | Bike Rental Riding Style

Bicycle Type

1/2-Day

1-Day

2-Day

3-Day

Bike Path

Tandem

$41

$51

$98

$141

Bike Path

Comfort

$25

$35

$67

$97

Kids

Big Kids [24”]

$17

$21

$40

$58

Kids

Small Kids

$15

$19

$36

$52

Extras

Trailer

$15

$19

$36

$52

Extras

Tag-along

$15

$19

$36

$52

Extras

Stroller / Jogger

$15

$19

$36

$52

Pete Lane’s / River Run / 9am – 5pm / 208.622.6124 | Sun Valley Village / 9am – 8pm / 208.622.2279

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Biking | Repair / Pete Lane’s

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Services

Price

Details

The Overhaul

$149.95

Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust, cable & housing replacement, bearing replacement (bearings separate).

The Major

$69.95

Includes superior clean, drivetrain lube, wheel true, gear adjust, brake adjust, tire pressure check, headset adjust.

The Minor

$49.95

Includes drivetrain lube, gear adjust, tire pressure check, headset adjust.

Hydraulic Brake Bleed

$34.95

Cost per brake. Includes replacing brake fluid.

Suspension Service

$49.95

Includes cleaning & new suspension oil.

Suspension Overhaul

$59.95

Includes cleaning, new seals & new suspension oil. Price of seals is separate.

Flat Tire Repair

$9.95

Per tire, plus new tube

Headset Adjust

$9.95

Brake Adjust

$9.95

Per brake

Bike Wash

$24.95

A clean bike is a happy bike


Biking | Repair / Pete Lane’s Services

Price

Details

Derailleur / Gear Adjust

$9.95

Each

Wheel True

$19.95

Per wheel

Tubeless Conversion

$19.95

Not including materials

Hub Adjustment

$9.95

Per hub

Repack Hub

$29.95

Per hub, includes new bearings

Bike Build

$59.95

Basic Labor Rate

$59.95

Basic Pack & Ship

$199.95

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Biking | Guided / Outdoor Adventure Center at Pete Lane’s Mountain Biking Instruction Number of riders

Time

Rate

1 – 3 riders

1 – 2 hours

$150 ($40 each additional rider)

1 – 3 riders

3 – 4 hours

$225 ($40 each additional rider)

Custom Guided Mountain Bike Rides Number of riders

Time

Rate

1 – 2 riders

1 hour

$125 ($40 each additional rider)

1 – 2 riders

2 hours

$150 ($40 each additional rider)

1 – 2 riders

3 hours

$175 ($40 each additional rider)

1 – 2 riders

4 hours

$200 ($40 each additional rider)

208.622.2281 | outdooradventure@sunvalley.com Guided biking led by Pete Lane’s outdoor adventure specialists All guided and instruction tours receive a 25% discount off bike rentals from Pete Lane’s bike shop. 13


Biking | Guided / Outdoor Adventure Center at Pete Lane’s Baldy Downhill Guide Number of riders

Time

Rate

1 – 2 riders

2 – 4 hours

$275 (includes lift ticket)

Each additional rider / 3 max per guide

2 – 4 hours

$50 each additional rider

Wheels & Wine Guided Bike Tours A leisurely tour on two wheels through Sun Valley with a perfect ending – a glass of wine. This fun, relaxed tour gives you a pleasant and interesting experience of the area. Cost is $49 per person and it includes a bike. Call for reservations.

Corral Creek/ Trail Creek

A fun and rolling singletrack ride with plenty of variation for riders of all ability levels to enjoy. Light technical areas, mild climbing and descending.

White Clouds

Perfect for the rider looking to hone their climbing and switchback skills. Up to 2 hours.

Baldy Downhill

Moderate – Advanced. Take a lift to the top of Baldy at 9150’ and descend the flow trails to the base of River Run. 14


Biking | Trails Area

Trailhead

Difficulty

Trails

Bald Mountain

River Run Plaza

Moderate – Strenuous

34 miles / system

Sun Valley White Clouds

Lodge & Clubhouse

Easy – Moderate

5 miles / system

Wood River Bike Path

Throughout SV, Ketchum

Easy – Moderate

SV, Ketchum, Hailey, Bellevue

Pete Lane’s River Run | 208.622.6124 Pete Lane’s Outdoor Adventure Center | 208.622.2281 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Guest Center | 208.622.2135

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Bowling | Game Room 208.622.2191 | Mon – Fri / 3pm – 10pm & Sat – Sun / 11am – 10pm. Information on children’s parties or private events | 208.622.2135 $40 – $60 per hour, per lane / includes shoes / up to six people per lane The 6-lane bowling alley and game room are located in the lower level of the Sun Valley Lodge.

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Catering | Banquets Catering & Special Events | 208.622.2020 Sun Valley organizes special events and provides catering for a wide range of occasions. The catering department offers special meeting arrangements, menu planning, audio/visual, wedding coordination, wine selections, entertainment, room gifts, and assistance with group recreational activities.

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Children’s Birthday Packages Guest Center | 208.622.2135 Custom packages can include bowling and/or ice skating with pizza, cupcakes, music and more! Organized by a personal party planner.

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Child Care | Playschool and Babysitting Playschool Camp

Available to guests, locals and employees | June 4 – Labor Day

Hours

Guests / 9am – 4pm | Employees / 8am – 5pm

Ages

18 months – 5 years old

Reservations

Required

Location

Sun Valley Village, behind post office

Activities

ice skating, swimming, tennis, paddle boating, biking, gondola rides, crafts, putt-putt golfing, field games, wagon rides, picnics, bowling, river exploration, nature walks

Babysitting

Day and evening (by reservation) services available – only through Concierge

Playschool | 208.622.2288 | playschool@sunvalley.com Guest Center | 208.622.2135 Concierge | 208.622.2097

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Child Care | Playschool and Babysitting Full 12 – 24 Months

Full 2–5 Years

Half 12 – 24 Months

Half 2–5 Years

Weekly 12 – 24

Weekly 2–5

Lunch

Guests

$120

$110

$95

$79

$550

$475

$10

Locals

X

$55

X

X

X

$250

$10

Employees

X

$45

X

X

X

$200

$5

Type

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Child Care | Sun Valley Adventure Camp Hours

Monday – Friday / 9am – 4pm

June 4 – August 31 / closed July 4 – and week of July 9

Age

6 – 10 years old

Local discounts / call: 208. 622.2133

Reservations

Reservations and walk-ins welcome

Location

Sun Valley Village, behind the Brass Ranch

Activities

ice skating, swimming, tennis, paddle boating, biking, horseback riding, gondola rides, crafts, putt-putt golfing, field games, wagon rides, picnics, bowling, hiking, river exploration

Type

Full-Day / 6 – 10 years old

Bike Rental

Lunch

Weekly Camp

$475

$12

$12

Drop-in Daily Rate

$110

$12

$12

Adventure Camp | 208.622.2133 | svadventurecamp@sunvalley.com Guest Center | 208.622.2135 21


Dining | Sun Valley Lodge Gretchen’s Named after Olympian, Gretchen Fraser, the restaurant features new American cuisine in a relaxed atmosphere. Outdoor seating available overlooking the ice rink. Reservations may be made for dinner. 208.622.2144 | Open Daily | Breakfast / 7am – 11am | Lunch / 11am – 5pm | Dinner / 5pm – 9pm

Duchin Lounge Full bar and light fare menu. Outdoor seating overlooking ice rink. Weekend live entertainment | Check DOU or www.sunvalley.com/things-to-do/events-calendar 208.622.2145 | Open Daily / Sun – Thur / noon – 11pm | Fri – Sat / noon – midnight (bar menu until 11:30pm)

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Dining | Sun Valley Lodge Poolside Café & Bar Casual dining with light fare, full bar and beverage service. Located between the fitness facility and Spa. 208.622.2823 | Open Daily / 11:30am – 9pm

Bowling Alley Café & Bar Fun and family-friendly atmosphere with small bites and snacks. 208.622.2191 | Open Daily | Mon – Fri / 3pm – 9pm | Sat – Sun / 11am – 9pm

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Dining | Sun Valley Village The Ram Fine cuisine featuring Sun Valley classics in a cozy, traditional Alpine setting. Reservations recommended. Outdoor dining on the Inn Terrace overlooking the Duck Pond. Completely remodeled in December 2017. Live entertainment—check DOU for updates. 208.622.2225 | Reservations / 208.622.2800 | Open Daily 5:30pm – 9:30pm

The Ram Bar Bar Menu served 5pm – 10pm | Live entertainment—check DOU for updates. Completely remodeled in December 2017. 208.622.2266 | Daily / 4pm – 10pm

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Dining | Sun Valley Village Konditorei Austrian patisserie and restaurant in a bright setting. Serving house-made pastries, a full breakfast and lunch menu, locally roasted organic and fair trade coffee, smoothies, build-your-own Bloody Marys, mimosas, beer, wine and crafted cocktails. Dinner offered on Friday nights from June 29 – August 31. 208.622.2235 | Hours / Mon – Sat / 7am – 5pm | Sunday (brunch) / 7am – 5pm | 3 Star Certified Green Restaurant

Village Station Family-friendly, full-service restaurant offering pizza, pasta, and salads. Family take-out menu. Twelve craft beers and wine on tap. 208.622.2143 | Daily Hours / 11:30am – 10pm | Happy Hour / 3pm – 5pm

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Dining | Sun Valley Village Short Line Deli Take-out deli with freshly prepared cold sandwiches, wraps, and salads. Grab-n-go gourmet dips and spreads, imported and domestic cheeses, salami, specialty crackers, wine, craft beer, liquor, cold-pressed juice, kombucha, and an array of sundries and snacks for your healthy and active lifestyle. 208.622.2060 | Daily Hours / 11am – 9pm

a la Mode Old-fashioned ice cream parlor featuring extensive menu of delicious ice creams, milkshakes, sundaes, smoothies, popsicles, ice cream sandwiches, specialty sodas and fresh lemonade. 208.622.2243 | Daily Hours / noon – 10pm

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Dining | Mountain Both of these locations are only available via lift, hiking or biking! Lift tickets are available at the River Run ticket desk or Guest Center in the Sun Valley Village.

The Roundhouse Iconic restaurant and bar located mid-mountain on Baldy. Casual lunch atmosphere featuring grill, salads, sandwiches and light entrées. Dining and bar inside with seating on the deck with spectacular views. 208.622.2012 | Daily Hours / food / 11am – 3pm | bar / 11am – 4pm / bar June 22 – September 9

Lookout Day Lodge Located at top of Baldy. Open for beverage vending machines and restrooms only. Open Daily / 9am – 4pm

River Run Day Lodge Sandwiches, salads, coffee, espresso, smoothies and full bar.
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208.622.6145 | Open Daily / 9am – 5pm | June 22 – September 9


Dining | Other Locations Sun Valley Club Located one mile east of Sun Valley Village on Trail Creek Rd (location of golf pro shop in summer). A locals’ favorite for lunch, with spectacular views of Trail Creek Golf Course and Bald Mountain. Inside and outside seating on terrace. Large screen televisions and full bar service. Open to public. 208.622.2919 | Daily Hours / 11am – 5pm (lunch / 11am – 3pm bar menu / 11am – 5pm)

Elkhorn Grille Located in Elkhorn Village, past Carol’s Dollar Mountain Lodge, with a relaxed dining atmosphere for lunch and drinks. Open to the public. Monday Burger Night / 5:30pm – 9pm | Friday Fish Fry / 5:30pm – 9pm 208.622.2820 | Daily Hours / 11:30am – 5pm (food)

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Events | Pavilion & River Run June 16 June 25 June 26 July 3 July 7 July 17 – 18 July 21 – 24 July 29 – Aug 23 Aug 1 Aug 6 Aug 18 Aug 22 Aug 27 Aug 31 Sept 2 Sept 22

Citizen Cope with G. Love & Special Sauce St. Paul & the Broken Bones Mary Chapin Carpenter The Bluzmen: The Ultimate Tribute to the Blues Brothers Salute to America the Beautiful Ballet Sun Valley Performance Sun Valley Writers’ Conference Sun Valley Summer Symphony Concert Series Big Head Todd & the Monsters Symphony Gala Concert / Chris Botti 1964 / The Tribute Baldygrass One-Night Music Fest Martina McBride The Temptation Review Gov’t Mule with Lukas Nelson & Promise of the Real Brett Eldredge

Pavilion Pavilion Pavilion Pavilion Pavilion Pavilion Sun Valley Resort Pavilion River Run Pavilion Pavilion River Run Pavilion Pavilion Pavilion Pavilion

Tickets | Guest Center | 208.622.2135 or www.sunvalley.ticketfly.com (unless otherwise noted)

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Events | Mountain June 22 June 26 July 1 Aug 4 Aug 11 Aug 23 – 25 June 23, 30; July 7, 21, 28; Aug 11,18; Sept 1, 8

Gondola Opens | Lift-Accessed Bike Open (lower, front-side) Crank Tank Impact Media Event | Bald Mountain Lift-Accessed Bike Open Open (upper, back-side) Idaho Enduro MTB Race Discrete Cirque Series Mountain Running Race Carson International Diving Dog Challenge Yoga on the Mountain | River Run Plaza

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Events | Community June – August July 1 – 4 July 13 – 15 July 19 – 21 July 21 – 24 July 26 – 28 Aug 10 – 12 Aug 15 – 18 Aug 31 – Sept 3 Sept 6 – 8 Sept 2018 Oct 17 – 21 Oct 17 – 21

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Ketch’em Alive Tuesday Night Concert Series Hailey Days of the Old West Celebration Ketchum Arts Festival Sun Valley Center for the Arts Wine Auction Sun Valley Writers’ Conference Sun Valley Tour de Force Sun Valley Center for the Arts & Crafts Festival Killebrew-Thompson Golf Tournament Wagon Days Festival & Parade Ernest Hemingway Festival Baldy Hill Climb presented by SVSEF Trailing of the Sheep Festival Sun Valley Jazz Festival


FAQ | Sun Valley Facts Sun Valley was established as the first destination ski resort in North America in 1936. The world’s first chairlift was introduced at Sun Valley Resort in 1936. Sun Valley Lodge, constructed in 1936, underwent a major renovation and reopened in June 2015. The Lodge has refurbished guest rooms, public spaces and a new 20,000 sq. ft. Spa and fitness center. Sun Valley Inn opened in 1937 as the Challenger Inn. The first phase of the remodel was completed in Dec. 2017. The completion of the remodel will be Jan. 2018. The Roundhouse / opened in 1939. Carol’s Dollar Lodge opened in 2006. The Sun Valley Pavilion and Sun Valley Clubhouse opened in 2008. Skiing / Over 2,000 skiable acres on both mountains and 3,400 vertical feet; Baldy’s longest ski run is 3 miles long! Sun / annual average of 250 days Olympians / more than 20 live in the community and are closely associated with Sun Valley. Golf / Three Championship golf courses with 45 holes of golf The wilderness surrounding Sun Valley is the largest wilderness area in the lower 48 states. Year-round destination / Sun Valley was originally created as a destination ski resort – it’s also known for world-class fly-fishing, golfing, mountain biking, and the year-round outdoor ice skating rink (attracting world-class athletes for the Sun Valley on Ice shows each year)!

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Fitness Centers | Pools FREE for all Sun Valley Resort Guests 3 heated swimming pools / 2 Jacuzzis / 1 sauna / 2 fitness facilities Adult supervision required for children under 13 years old / No lifeguard on duty Sun Valley Lodge Pool / Jacuzzi / Fitness Facility | 208.622.2139 | Daily Hours / 7am – 10pm Location | Adjacent to Lodge and Spa. Lockers available. Sun Valley Inn Pool / Fitness Facility | 208.622.2259 | Daily Hours / 7am – 10pm Location | Ask front desk. Lockers available. Olympic Pool (summer only) Jacuzzi / Sauna / Kids Splash Park | 208.622.2130 | Daily Hours / 8am – 7pm | summer only Location | Across from Inn parking lot, next to tennis courts. No lockers.

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Fun Pass | Summer Guests can enjoy six (6) of the eight (8) activities – at their own pace! $65 per person + tax | Available for purchase at Sun Valley Guest Center and River Run Ticket Office | 208.622.2135 | Valid | June 22 – Oct. 31, 2018

Activities Include: Ice Skating | one session + skate rental Bowling | ½-hour + shoe rental Lake Rentals | 1-hour rental for Sun Valley Lake Gondola Ride | 1 lift ticket up Bald Mountain Spider Jump | one session a la Mode | single scoop of ice cream Putting | one round on the Sawtooth Putting Course Bike Rental | one ½-day bike rental / bike path-cruiser

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Gift Cards Sun Valley Gift Cards | Locations to Purchase Sun Valley Village

Guest Center and all Sun Valley-owned retail stores

River Run Day Lodge

Ticket counter and retail stores

Sun Valley Clubhouse

Pro Shop

Online

www.sunvalley.com > eStore > gift cards

Sun Valley gift cards may be purchased and redeemed at gift shops, retail stores, recreational activities, Lodge or Inn charges, restaurant or concert (sold through Sun Valley Ticketfly).

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Golf Sun Valley Clubhouse Pro Shop 208.622.2251 | Open Daily | dawn to dusk | golf@sunvalley.com

Elkhorn Golf Club Pro Shop 208.622.2271 | Pro Shop | Locker Rooms | Club Storage | Club Rental | 25-acre Practice Facility Private Lessons & Clinics | PGA Professionals | Lunch | Bar | Snack Bar

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Golf Sun Valley Clubhouse

Trail Creek Road / 1 mile east of Sun Valley Village

Elkhorn Golf Club

Elkhorn Village / 1 mile south of Sun Valley Village

Trail Creek Golf Course

18-holes / 6,968 yds. / Par 72 / Designed by Trent Jones, Jr.

White Clouds Golf Course

9-holes / 3,600 yds. / Alpine Links-style course / Designed by Donald Knott

Elkhorn Golf Course

18-holes / 7,214 yds. /Par 72 / Designed by both Robert Trent Jones, Jr. & Sr. / Semi-private

Sawtooth Putting Course

18-holes / 52,000 sq. ft. / Putters provided

Virtual Golf / Daily 10am – 6pm

Selection of world-class championship golf courses / Simulator provides swing data / max of 4 golfers at time

Tee Times | Sun Valley Guests

Advance tee times with confirmation or recreation card #

Tee Times | Non-Guest / Public

Reserve 14-days in advance

Season / April – October (weather-dependent) | Reservations / April 30 – Sept 23 / 7am – 7pm Reservations after Sept 23 / Dawn to Dusk / Call for details 37


Golf | Green Fees Trail Creek Course Green Fees

Peak | June 8 – Sept 16

Value | Opening – June 7 & Sept 16 – EOS

18-holes | Guest

$155

$85

18-holes | Non-Guest / Public

$175

$95

18-holes | Junior / 15 & under

$79

$59

18-holes | Twilight / after 2pm

$115

/

9-holes | Twilight / after 4pm

$75

/

9-holes | Adult

$89

$59

9-holes | Junior / 15 & under

$49

$39

9-holes | Re-round after 18

$49

$29

Groups | 16 or more players

$155 (18-holes only)

Carts are mandatory and included in Green Fee Lodging & Golf Packages are available! Call 800.786.8259

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Golf | Green Fees White Clouds Course Green Fees

Peak | June 8 – Sept 16

Value | Opening – June 7 & Sept 16 – EOS

9-holes

$69

$45

18-holes

$99

$59

Carts are mandatory and included in Green Fee | Lodging & Golf Packages are available! Call 800.786.8259

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Golf | Green Fees Elkhorn | Peak Season | June 15 – Sept 3 Green Fees

18 holes

9 holes

Public

$189

$99

Hotel Guest

$165

$99

SVEA

$175

$89

Twilight – after 4pm

$115

N/A

Member / Guest (accompanied)

$115

$65

Member / Guest (unaccompanied)

$189

$119

Family Guest

$89

$55

Junior / 15 & under

$89

$59

Group / 16 + players

$165

N/A

Elkhorn Pro Shop | Elkhorn is a semi-private golf course | Open Daily / 9am – 5pm | 208.622.2271 Collars are required. No cut-offs or denim allowed. Value season includes carts and access to warm-up range.

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Golf | Green Fees Elkhorn | Value Season | Opening – June 14 & Sept 4 – Oct 30

41

Green Fees

18 holes

9 holes

Public

$105

$60

Hotel Guest

$95

$50

SVEA

$95

$50

Twilight – after 4pm

N/A

N/A

Member / Guest (accompanied)

$80

$45

Member / Guest (unaccompanied)

$105

$65

Family Guest

$70

$45

Junior / 15 & under

$59

$45

Group / 16 + players

$95

N/A


Golf | Sun Valley Passes Medalist Pass

$3,950

Added value with season locker rental, individual daily range use & use of virtual golf simulator during the season. Unrestricted play during golf season. Adult can bring five (5) guests at no charge. Accompanied Junior access (15 & under) during season. Guest access is one-to-one basis, must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99. Honors Pass

$2,950

Unrestricted play during golf season. Pass holder can bring two (2) Adult guests at no charge. Accompanied Junior guest access (15 & under) during the season. Access is one-to-one basis and must be accompanied by pass holder. Peak season green fees for playing companions. Maximum of three per round will be discounted to a guest rate of $99. White Hot Combo Pass

$2,200

Unrestricted play during Value (opening to June 23 & Sept 11 to closing day) golf seasons. Pass entitles holder to accompanied Junior guest access (15 & under) during the value season. Access is on a one-to-one basis and must be accompanied by pass holder. Unlimited play during the 2018 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate.

Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use. 42


Golf | Sun Valley Passes Young Exec Pass

$1,950

Play is restricted, but unlimited during the season for individuals over 29 years old. Play is restricted until noon on the Trail Creek course. Play is unrestricted and unlimited on White Clouds throughout season. Peak season green fees for playing companions; maximum of three per round will be discounted at a guest rate of $99 per player. White Clouds Pass

$1,450

Unlimited play during the 2018 season on the White Clouds course. Peak season green fees for Trail Creek course will be discounted to $99 rate. Junior Blaine County Student Pass

$500

Pass entitles the students of Blaine County to play after noon each day. Must be a registered student during the 2017 – 18 school year to be eligible for the 2018 summer season, including graduating seniors. Students must possess a valid driver’s license to rent and/or drive golf carts. The fee for a non-playing driver is $30 for 18 holes and $15 for 9 holes.

Individual pass holder receives a 15% discount on store merchandise, free club storage, cart rental and discount on range use. 43


Golf | Instruction / Driving Range / Putting Course Private Instruction / by appointment / clinics available upon request One person

30-minutes

$70

One person

60-minutes

$120

Two people

60-minutes

$150

Sawtooth Practice Green and Driving Range Adults

$10

Children / 12 & under

$5

Small Bucket

$5

Large Bucket

$10

Virtual Golf $30/person | 1st hour

$20/person | 2nd hour

$10/person | 3rd hour

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Gondola Tickets Summer Lift Tickets Summer Season Lift Pass / All Use / Adult = $389 | Youth (19 & under) = $259 Blaine County Student = $199 | Children / 2 years old & younger = free (gondola only) Biking / Full Day

Hiking, Sightseeing / Single Ride

Adult

$42

Adult

$28

Youth / 3 – 12 years old

$30

Youth / 3 – 12 years old

$20

Senior / 65 years old +

$30

Senior / 65 years old +

$20

888.490.5950 | Lifts open / 9am – 4pm | June 22 – September 10 | Group Rates Available

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Guest Center 208.622.2135 | Restaurant Reservations / 208.622.2800 Sun Valley Village, across from Pete Lane’s | Daily Hours / 9am – 5pm The guest’s prime source for resort information, activities, and events. The Guest Center provides assistance in the activities planning process so guests can optimize their time in Sun Valley! Reserve activities at the resort – bowling, gun club, kids’ programs, etc. Concert tickets, ice show tickets, season passes – the Guest Center sells all of these tickets Reservations – Ice Shows, Restaurants (The Ram, The Roundhouse) Purchase or pick up Sun Valley Fun Passes. Brochures / Mountain & Trail maps / Area maps / General Information

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Gun Club Early / Late Season – Prior to July 1, 2018 and after Labor Day 2018 (Tuesday, Sept. 4, 2018) Peak Season – July 1, 2018 through Labor Day 2018 (Monday, Sept. 3, 2018) Private event shoots (team building, wedding parties, friends, families) available upon request. svgunclub@sunvalley.com | 208.622.2111 Sun Valley Gun Club is the premier clay target shooting facility in the Rocky Mountain West. Our shooting professionals and certified instructors provide a full range of guiding and instruction for individuals or groups, from novice to expert shooters. Professional staff—Sun Valley’s experienced instructors are certified by the National Sporting Clays Association (NSCA). Variety of Experiences—trap, skeet, five-stand, and sporting clays with something to challenge shooters of every level. Whether new to target shooting or experienced, our professional staff will assist you in all phases of the sport.

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Gun Club Service

Early – Late

Peak

Trap, Skeet, Sporting Clays or 5 Stand Package / Includes guns, ammo, attendant and targets (25)

$55

$62

Trap, Skeet, Sporting Clays or 5 Stand / Targets only (25)

$22.50

$31

Private Instructions – 1 Hour – Max 5 per session plus range fees

$55

$60

Single Membership

$175

$225

Family Membership

$250

$300

Young Adult Membership

$125

$175

Member Targets – 25 rounds of targets

$202.50

$202.50

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Hiking | Guided / Outdoor Adventure Center at Pete Lane’s Proctor Mountain

Moderate – advanced / 2½ – 3 hours / Enjoy aspen groves, old Basque sheepherder engravings and views of first chairlift in the world.

Baldy Blast Climb

Advanced – Strenuous / 3½ – 4 hours / Uphill hiking with an elevation gain of 3,000’. End the hike with lunch at Roundhouse (not included in price). Catch the gondola down to River Run. Full day. Reservations.

Averell’s Hike

Moderate / 2 hours / Gondola ride to Roundhouse, then hike to Bald Mountain peak at 9,150’. End the hike with lunch at Roundhouse (not included in price) and take either the gondola or Christmas lift back down.

Custom Hike

Design your own hike with Sun Valley specialists.

208.622.2281 | outdooradventure@sunvalley.com Guided hiking led by the Pete Lane’s outdoor adventure specialists 1 – 2 hikers | $50/hour; $100/2-hours; $150/3-hours; $200/4-hours | $20/hour for each additional hiker. Gratuities not included in price. All reservations must be made 48 hours in advance. A reservation deposit is required with a 7-day cancellation policy. Tours of $100 or less require a $25 deposit. Tours over $100 require a $45 deposit. 49


Hiking | Trails Area

Trailhead

Difficulty

Trails

Bald Mountain

River Run Plaza

Moderate – Strenuous

34 miles / system

Sun Valley White Clouds

Lodge & Clubhouse

Easy – Moderate

5 miles / system

Proctor Mountain

Hemingway Memorial

Moderate

4-mile loop

Wood River Bike Path

Throughout SV, Ketchum

Easy – Moderate

SV, Ketchum, Hailey, Bellevue

Pete Lane’s River Run | 208.622.6124 Pete Lane’s Outdoor Adventure Center 208.622.2281 http://trailink.org / Ketchum Ranger Station | Sun Valley Road Guest Center | 208.622.2135 50


Ice Skating Type

Rates

Adult / 13 + years old

$12

Child / 12 & under

$10

Child / 5 & under (with paying Adult)

Free

Skate Rental / figure & hockey skates available

$6

Outdoor Ice Rink Skate House | 208.622.2194 | skatingcenter@sunvalley.com Daily Hours / 11am – 7pm | Sun Valley Ice Rink, behind the Sun Valley Lodge Full-service pro shop | Skate rentals | Group & Private Lessons Summer Skating School | June 18 – August 17, 2018 | 208.622.2193 51


Lake | Paddle Boats & Volleyball 208.622.2135 | Daily Hours / 9am – 5pm / Last boat rental at 4pm / June 16 – Labor Day Sun Valley Lake – a short walk from the Sun Valley Village towards Dollar Mountain, across from Atelier Condos. $25/per hour | At least one rider must be 16 years old | Life vests are required & provided Other Activities at Sun Valley Lake | volleyball

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Lodging 208.622.2151 / 800.786.8259 | www.sunvalley.com Reservations | 8:00am – 9:00pm Sun Valley Resort lodging includes hotel rooms, condominiums, cottages & townhomes. Guests may check in 24 hours a day Walk-ins (Guests without reservations) are welcome Sun Valley Lodge Location | Sun Valley Village | 1 Sun Valley Rd. (1st right after the Sun Valley Rd/Dollar stoplight) Front Desk | 208.622.2001 Sun Valley Inn Location | Sun Valley Village | 1 Sun Valley Rd. (right after the “Sun Valley Inn” sign) Front Desk | 208.622.2211 Condominiums / Cottages / Townhomes Check-in | Sun Valley Lodge or Sun Valley Inn Sun Valley Resort Group Sales Groups & Conventions | 800.322.3432

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Lodging Amenities | Services Business Centers (Check DOU for current hours) Business centers are conveniently located in the Lodge and Inn and are provided as an exclusive amenity for our lodging Guests. Services include – computer use, printing, faxing, copying and ATM. Additional services are available through Concierge or Front Desk. Lodge Location | Next to Bell Service desk in Lobby. Inn Location | Front Desk Concierge Services | 800.622.2097 | Daily / 8am – 10pm Concierge is happy to assist resort guests with any arrangements they may need—including restaurant reservations, transportation, car rentals, concert tickets, babysitting services, spa and salon appointments, floral. Hotel Dining / Bars Sun Valley Lodge / Gretchen’s, Duchin Lounge, Poolside Café & Bar, Bowling Alley Café Sun Valley Inn / The Ram, The Ram Bar. All hotel restaurants and bars are open to the public. Pool / Fitness Center Sun Valley Resort has three pools and two fitness centers. Room Service | 208.622.2202 Sun Valley Lodge | Daily / 7am – 10pm Sun Valley Inn | Daily / breakfast / 7am – 10am | lunch & dinner / 11:30 am – 9pm 54


Lost & Found Lost & Found Locations Central / Laundry Building

Laundry Building located across from the Village on Sun Valley Rd.

River Run Day Lodge

Found items held at Ticket desk for 24-hours; Unclaimed items taken to Central within a few days.

On-Mountain Lodges / Trails

Found items taken to River Run Lodge; Unclaimed items taken to Central within a few days.

Lost & Found Hotline | 208.622.2292 Please leave a detailed message with a description of the item, Guest’s full name and contact information Urgent/Emergency concerns (ONLY) / Security / 208.720.0157 Valuable item/s that may have been stolen, please contact police.

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Movies | Opera House Ticket Prices Adults

$9

Seniors / 60+

$6.75

Children / 12 & under

$6.75

208.622.2244 | Located in Sun Valley Village | Full concession stand Two evening show times and one daily matinee

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Real Estate Wally Huffman

208.720.1112

wallyhuffman@sunvalley.com

Mark Thoreson

208.720.1922

mthoreson@sunvalley.com

Jasmin Wahlgren

208.622.2105

jwahlgren@sunvalley.com

Sun Valley Real Estate & Development | 208.720.1922 | info@whitecloudsresidences.com White Clouds is an exclusive residential neighborhood in Sun Valley, overlooking the White Clouds nine of the Sun Valley golf course, and being surrounded by open space. Offices located in Sun Valley Clubhouse.

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Restrooms On Mountain

Lookout Lodge; The Roundhouse

Base of Mountain

River Run Day Lodge (2nd floor); Pete Lane’s/Brass Ranch River Run building

Sun Valley Village

Konditorei; Sun Valley Lodge; Sun Valley Inn

Golf Course

Sun Valley Clubhouse

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Shopping | Sun Valley Retail Brass Ranch Current fashions for men and women, including lifestyle, skiwear, and outerwear. Unique accessories, gifts, home décor, jewelry, and shoes. Sun Valley Village

9:00am – 8:00pm

208.622.2021

River Run Plaza

9:00am – 5:00pm

208.622.6146

Pete Lane’s Mountain Sports Outdoor clothing for the entire family – hike, bike, water sports, yoga and mountain lifestyle gear. Gifts & Games!

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Sun Valley Village

9:00am – 8:00pm

208.622.2276

River Run Plaza

9:00am – 5:00pm

208.622.6123


Shopping | Sun Valley Retail Sun Valley Signatures & Gifts Sun Valley logoed-apparel, greeting cards, sundries, fine gifts, unique jewelry, and souvenirs. Sun Valley Village

9:00am – 8:00pm

208.622.2206

Sun Valley Lodge

7:00am – 10:00pm

208.622.2063

9:00am – 8:00pm

208.622.2196

Ice Skate Shop Skater designer dresses, skates and gifts. Sun Valley Outdoor Ice Rink

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Shopping | Other Retail Towne & Parke Fine Jewelry Full-service jewelry store featuring large selection of ‘sun’ jewelry & Waterford crystal. Repairs. Sun Valley Village

10:00am – 7:00pm

208.622.2489

Panache Women’s high-end fashions from European & American designers. Variety of cashmere. Sun Valley Village

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10:00am – 7:00pm

208.622.4228


Shopping | Other Retail Chocolate Foundry Old fashioned candy store with handmade chocolates and sweets. Watch candy making while you shop! Sun Valley Village

11:00pm – 9:00pm

208.622.2147

The Toy Store Friendly & fun with everything from the ‘classics’ to the ‘newest thing’ in toys. Since 1978. Sun Valley Village

9:00am – 8:00pm

208.622.5966

Sun Valley Tennis Shop Clothing, gifts, rackets, balls—everything you need to hit the courts. Equipment rental available Sun Valley Tennis Shop

8:00am – 8:00pm / peak

208.622.2256

Sun Valley Tennis Shop

9:00am – 5:00pm / early-late

208.622.2256

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Shopping | Other Retail Golf Pro Shops Clothing, clubs, gifts, shoes, balls. Equipment rental available. Sun Valley Clubhouse

8:00am – 6:00pm

208.622.2251

Elkhorn Clubhouse

9:00am – 5:00pm

208.622.2271

SQN Sport Offering luxurious women’s active wear made in the USA. Sun Valley Village

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10:00am – 7:00pm

208.726.0499


The Spa at Sun Valley The 20,000 square foot Spa at Sun Valley offers a full range of deluxe services Daily Hours | Spa / 8am – 8pm | Salon / 9am – 6pm | 208.622.2160 Appointments Recommended | Walk-ins Welcome Location | Adjacent to the Sun Valley Lodge Amenities Sauna, steam room, year-round outdoor pool, pool café, fitness facility, yoga studio, private lockers, relaxation lounges, couple’s treatment rooms.

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The Spa at Sun Valley Acupuncture

Highly-skilled practitioners address specific needs

Body Treatments

A full-range of wraps, scrubs, relaxation soaks and rituals.

Facials

25 – 80 minute facials

Massages

25 – 80 minute massages

Nails

Manicures, pedicures, gel color, and sculpted gels

Salon

Cuts, color, shampoo, styling, up-dos, highlights, lash/brow tint, waxing, and makeup

Daily Hours | Spa / 8am – 8pm | Salon / 9am – 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge 65


The Spa at Sun Valley Bridal Services

A full range of spa services are available for bridal parties, bachelorette groups, newlyweds.

Experience Packages

Luxurious specialty packages available for individuals, couples, and groups.

Kids / Teens

Kids and teens, ages 8 – 16, are welcome to enjoy the Spa services when accompanied by an adult.

Daily Hours | Spa / 9am – 8pm | Salon / 9am – 6pm | 208.622.2160 Location | Adjacent to the Sun Valley Lodge

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Spider Jump Prices Peak Season / July & August

4-minute session

$11

Peak Season / July & August

5-pack punch card

$49

Non-Peak Season / June & September

4-minute session

$9

Non-Peak Season / June & September

5-pack punch card

$39

Year-Round (on Sun Valley property)

Hourly Rental (birthdays, groups)

$259

Outdoor Adventure Center | 208.622.2281 | outdooradventures@sunvalley.com Open Daily | 11am – 4pm | River Run Plaza at base of Baldy The Spider Jump combines Bungee jumping and trampolines. Guests can jump over 20’ into the air and perform gravity-defying maneuvers—like flips and somersaults. A comfortable harness and multiple Bungee cords are attached to 24’ poles on both sides, allowing Guests to perform gymnastic feats. Great family fun for participants of all ages. Four people can jump independently at the same time. Private parties can be arranged before 3:00pm. by advanced reservations.

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Stables | Horseback Riding / Wagon Rides Prices

Rates | Early – Late

Rates | Peak

Trail Ride

1-hour

$55 per person

$60 per person

Wagon Ride

1-hour

$29 per person

$39 per person

Private Instruction

1-hour

$75

$80

Group instruction

1-hour

$35

$40

Sun Valley Stables | 208.622.2887 | svstables@sunvalley.com Daily Hours / 9am – 4pm / June 16 through September 30 Daily Ride Times / 9am / 11am / 1pm / 2:30pm / 4pm Located on Sun Valley Road, between Ketchum and Sun Valley Resort Guided trail rides on Dollar Mountain. Minimum age is 8 years old and minimum height is 52” The upper weight limit is 250 lb. Sun Valley Sports requires the use of helmets for riders under 18 years old. Provided at the stables. Children ages 8 – 17 must be accompanied by an adult. Please arrive at stable at least 20 minutes prior to ride. Children 6 & under are free on wagon rides.

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Sun Valley on Ice | Tickets Lodge Terrace Dinner & Show/Premier Seating

Lodge Terrace Dinner & Show/Select Seating

Grandstand (show only)

Adult

$145 – $175

Adult

$129 – $159

Adult

$49 – $99

Child

$99 – $119

Child

$99 – $109

Child

$29 – $59

Guest Center | 208.622.2135 | www.sunvalley.ticketfly.com Sun Valley Outdoor Ice Rink | Length of show is approximately 70 minutes | Show at dusk

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Sun Valley on Ice | Schedule Headliners July 4

Maia & Alex Shubutani

July 21

Nathan Chen

July 28

Madison Hubbell & Zach Donohue

August 4

Alexa & Chris Knierim

August 11

Mirai Nagasu

August 25

Bradie Tennell

September 2

TBA / Sun Valley on Ice cast

Olympic medalists, National Champions, World Championship medalists

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Tennis | Camps Court Rental

Rates | Early – Late

Rates | Peak

Member / Hotel Guest

Complimentary

$15

Public

$30

$30

Court rental with ball machine

$50

$50

Private Lessons 1-hour

$88 – $110

Tennis Season Membership

Rates| Early – Late

Rates | Peak

Single Adult

$200

$200

Single Junior

$75

$75

Family

$350

$350

Sun Valley Clubhouse | 208.622.2156 | Daily Hours / 8am – 8pm Located across from Sun Valley Inn parking lot |Open to the public | full-service pro shop 15 tennis courts | 2 pickleball courts | ball machine | group & private lessons Tennis camp for adults and children, operating mid-July to mid-August. Call SV Clubhouse for details. 71

Guest Center | 208.622.2135


Transportation | Public Mountain Rides | 208.788.7433 | www.mountainrides.org Mountain Rides provides daily FREE transportation for guests, visitors and employees from Sun Valley Resort to mountain base areas, Ketchum, Sun Valley, and Elkhorn. Bike racks are provided on buses. Printed schedules are available on the buses, Sun Valley Lodge and Inn, Sun Valley retail shops and in the Recreation office. Bus timetables are posted at primary stops along the route.

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Transportation | Public To

From

Times | Schedule (subject to change)

Dollar / Elkhorn Springs | Blue Route

7:37am – 9:37pm

:37 after hour

8:07am – 1:07am

:07 after hour

9:50am – 3:50pm

:50 after hour

River Run Plaza / Ketchum | Red Route Baldy View Circle

Arrive at Main & 4th (Wells Fargo)

:59 after hour

Sun Valley Village flag pole

Transfer to Blue Route @ Wells Fargo

:12 after hour

Sun Valley / Pete Lanes

Warm Springs Base Area | Blue Route

Arrive at Sun Valley Village

:20 after hour 7:00am – 10:00pm

Arrive Baldy View Circle

:20 after hour 7:30am – 1:30am

Arrive Sun Valley Village

:00 after hour

:30 after hour :50 after hour

Mountain Rides | Schedule | To / from mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 23 – September 9, 2018 73


Transportation | Public From

To Dollar / Elkhorn Springs | Blue Route

Baldy View Circle Sun Valley Village flag Pole Sun Valley / Pete Lanes

River Run Plaza via Ketchum | Blue/Red Route

Times | Schedule (subject to change) 7:20am – 10:20pm

:20 after hour

7:50am – 12:50am

:50 after hour

8:42am – 2:42pm

:42 after hour

Arrive at Sturtevants Transfer to Red Route @ :Wells Fargo

:50 after hour 9:00am – 3:00pm

Arrive at River Run Warm Springs Base Area

:10 after hour 7:42am – 9:42pm

Arrive at Warm Springs

:42 after hour :58 after hour

8:12am – 1:12am Arrive at Warm Springs

:00 after hour

:12 after hour :28 after hour

Mountain Rides | Schedule | To / from mountain areas and Sun Valley Village 208.788.7433 | www.mountainrides.org | FREE |June 23 – September 9, 2018 74


Wifi Network / ‘Sun Valley Resort’ – most public areas have free service Sun Valley Resort Guest Rooms | Sun Valley Meeting Rooms (on request) | Business Centers Sun Valley Lodge | Sun Valley Inn | Sun Valley Spa Sun Valley Day Lodges | River Run, Dollar, Warm Springs, Seattle Ridge, Lookout Restaurants | The Roundhouse, Trail Creek Cabin Sun Valley Lodge 1 Apartments / Wasatch 701-723, Cascade 724-746, Sawtooth 747-769, Sierra Nevada 770-792, White Clouds 801-814, Bitteroot 815-834 Lake Cottages / 1152, 1153, 1154, 1155 Guest Cottages / 152,153, 155 Sun Valley Village | Konditorei, Pete Lane’s, Aspen Willow (wedding coordinator office), Brass Ranch, Signatures, Guest Center, Opera House, a la Mode, Short Line Deli, Village Station, The Ram, The Ram Bar, Chocolate Foundry Tennis Center Sun Valley Clubhouse – Dining Room, Pro Shop, White Clouds Real Estate Office (downstairs) Elkhorn Golf Clubhouse The following area DOES NOT have Wi-Fi: Sun Valley Gun Club 75


Phone Numbers Bell Service – Lodge

208.622.2122

Movies / Opera House

208.622.2244

Bike Rentals / Repairs / Sales – River Run

208.622.6124

Operator

208.622.4111

Childcare / Playschool

208.622.2288

Outdoor Adventure Center

208.622.2281

Concierge – Lodge

208.622.2097

Guest Center

208.622.2135

Adventure Camp

208.622.2133

Reservations | Hotel

208.622.2151

EMERGENCY

911

Reservations | Restaurant

208.622.2800

Golf / Elkhorn

208.622.2271

Spa / Salon

208.622.2160

Golf / Sun Valley

208.622.2251

Security / Sun Valley

208.720.0157

Gun Club

208.622.2111

Stables

208.622.2391

Ice Rink – Outdoor

208.622.2194

Sun Valley on Ice shows

208.622.2135

Lift Tickets

208.622.6136

Tennis

208.622.2156

Lost & Found Hotline

208.622.2292

Wagon Rides

208.622.2135

Movies / Opera House

208.622.2244

Weather Report

800.635.4150

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Sun Valley Employee Guidebook | Summer2018  
Sun Valley Employee Guidebook | Summer2018