Frequently Asked Questions WHAT SERVICES WILL YOU PROVIDE FOR MY HOME? Our management services include marketing and promotion of rental occupancy, trained and motivated reservations staff, 24 hour front desk services, complete housekeeping, maintenance, hot tub service, and monthly accounting of rental income and related expenses. ARE THERE ANY SPECIAL ADVANTAGES TO BEING IN OUR PROGRAM? Our owners are able to enjoy many benefits of at Suncadia. You will be entitled to discounts at a few of our select dining areas including Portals, The Stove House, and 56 Degrees Lounge as well as discounts at our recreation activities on site. As a member you will also receive a Rewards booklet with 50+ pages of discounted and complimentary experiences both at the resort and locally. Additionally you will be automatically enroll at an upgraded status in our World of Hyatt loyalty program, with travel benefits worldwide. WHAT ARE THE MANAGEMENT FEES? We have multiple management agreements. Understanding that each property is unique and every owner’s needs are different, we will be glad to go through your options to select the best program for your interests. Understanding your specific needs helps us to crat the most efficient structure tailored to your and your unit. WHAT ARE THE UP-FRONT FEES? We provide top-rated, resort quality linens and terry exclusive pricing only available to our program. Owners will be charged for linens upon joining the rental program. A linen replacement fee will be charged annually after the first year.
DO YOU PROVIDE MAINTENANCE? Our team of trained maintenance engineers responds to a variety of guest and owner service calls. For a flat monthly fee, the Minor Maintenance Program covers the cost of maintenance labor for items like light bulb replacement, toilet plunging, guest information calls, and spring/ fall home checks. Those who do not opt into the minor maintenance are billed monthly for any maintenance work performed in the property HOW LONG IS THE RENTAL CONTRACT TERM? The initial contract term is for three years with automatic renewals on a year-to-year basis. Our three year term benefits both our owners and our guests and ensures the success of our repeat guest program. The agreement may be terminated with at least 90 days notice within renewal date. Owners are required to honor existing guest reservations after termination if the booking can’t be relocated to other accommodations. WHAT IS YOUR ACCOUNTING CYLCLE? Each month we will provide owners with an Accounting statement of income and expenses. Statements are available to view and print on our online owner’s portal 25 days after the end of the month.
WHAT ARE THE FEES FOR OWNER AND FAMILY OCCUPANCY? There are no rental fees when you use your home. This applies to the actual property owners as well as their children, brothers, sisters, parents, grandparents, and grandchildren. The owner will be responsible for the departure cleaning fee.