Resident Resource Guide--St. John's Meadows and Brickstone by St. John's (2022) by stjohnsliving

St. John’s Meadows & Bricksone by St. John’s

RESIDENT RESOURCE GUIDE

Welcome to the St. John’s family!

Tony Zaccaglino Vice President of Senior Housing

TABLE OF CONTENTS St. John’s Senior Communities Staff Directory…….............……………………………...2-3 Brickstone by St. John’s Lifestyle Choices..…………..………..................................……... 3 St. John’s Meadows Lifestyle Choices. ........................................................................... 3-4 St. John’s Home Residential Services/Continuum of Care…. ........................................... 4 Meadows & Brickstone General Information. ................................................................... 4 Gratuities and Gift Giving ............................................................................................ 4 Cable TV Service. ...................................................................................................... 4 Name Badges. ........................................................................................................... 4 Pharmaceutical Waste/ATM ....................................................................................... 4 Rent Payments/ Reading Your Rent Statement. ............................................................. 5-6 Amenities. .........................................................................................................................7 Room Reservations/ Guest Suites. .............................................................................. 7 Pool and Fitness Rooms. ............................................................................................ 7 Hair Salon. ............................................................................................................... 7 Internet Access. ......................................................................................................... 7 Apartment Guidelines. ................................................................................................. 8-10 Right of Inspection. ................................................................................................... 8 Keys/Locks. ............................................................................................................... 8 Smoking Policy ......................................................................................................... 8 Personal Property/ Storage Locker.......................................................................................................................8 Guest Policy. ............................................................................................................. 8 Garden/Landscape Policy...................................................................................................................................... 8-9 Pet Policy........................................................................................................................................................................9-10 Extended Absences. ................................................................................................ 10 Building Services. ........................................................................................................ 10-11 Dining Services. ..........................................................................................................11-12 Elder Advocacy ............................................................................................................ 12-13 Environmental Services. .............................................................................................. ….13 Protective Services. ..................................................................................................... 13-15 Fire Safety....................................................................................................................................................................14-15 Social Recreation…………………………………………………………………………...15-16 Spiritual Life. ................................................................................................................. 16 Transportation Services. ..............................................................................................16-17 Volunteer Services. ........................................................................................................ 17 Opportunities to Provide Feedback…………………………….……………………………18 Move-Out Checklist. ................................................................................................. 20-21 1

ST. JOHN’S SENIOR COMMUNITIES STAFF DIRECTORY Administration Vice President of Senior Housing….........................................................................................585-760-7477 Executive Assistant...................................................................................................................585-242-7036 Senior Staff Accountant...........................................................................................................585-242-7002 Building Services Building Services Manager.......................................................................................................585-242-7007 Building Services Coordinator..................................................................................................585-242-7003 Grounds Services Manager…………………………………………………………………………585-242-1455 Concierge Briarwood Concierge……………………………………………………………………………….585-442-1300 Chestnut Court Concierge.......................................................................................................585-242-7028 HawthorneConcierge..............................................................................................................585-242-7011 Brickstone Concierge..............................................................................................................585-242-6600 Fax Number............................................................................................................................585-473-8856 Dining Services Dining Services Director..........................................................................................................585-292-5246 Dining Room Manager............................................................................................................585-242-7031 Dining Room Supervisor..........................................................................................................585-242-7030 Chef........................................................................................................................................585-242-7037 Reservations/ Take Out...........................................................................................................585-242-7035 Café Manager.........................................................................................................................585-242-5244 Meadows Market Café............................................................................................................585-242-7034 Briarwood Market...................................................................................................................585-242-7023 Elder Advocacy Elder Advocate..................................................................................................................... 585-242-7008 Elder Advocate Representative.................................................................................................585-242-7010 Environmental Services Environmental Services Manager...........................................................................................585-242-7060 Hawthorne Assisted Living Administrator……............................................................................................585-242-7085 RN Case Manager....................................................................................................................585-292-5248 Protective Services Protective Services Supervisor.................................................................................................585-242-7026 Protective Services Office........................................................................................................585-242-7027 24-Hour Security & Emergency Maintenance at the Meadows.................................................585-330-5412 24-Hour Security & Emergency Maintenance at Brickstone.....................................................585-465-8894 Sales: Sales Manager……………………………………………………………………………………….585-271-1000 Community Representative......................................................................................................585-242-7005 Community Representative......................................................................................................585-242-7006 Move-in Coordinator...............................................................................................................585-242-7050

ST. JOHN’S SENIOR COMMUNITIES STAFF DIRECTORY Social Recreation Social Recreation Manager......................................................................................................585-242-7025 Community Life Specialist, Brickstone.....................................................................................585-242-6609 Community Life Specialist, Meadows......................................................................................585-242-7012 Community Life Specialist, Hawthorne....................................................................................585-242-7082 Wellness Specialist..................................................................................................................585-242-7015 Spiritual Life Spiritual Life Partner................................................................................................................585-242-7081 Transportation Services Transportation Services Manager.............................................................................................585-242-7014 Dispatch………………………………………………………………………………………………585-507-1391 Volunteer Services Volunteer Services Representative...........................................................................................585-242-7013 …

BRICKSTONE INDEPENDENT LIVING LIFESTYLE CHOICES: Bungalows: 53 bungalows range from 1,300 to 1,400 square feet each. Each bungalow includes two bedrooms, two baths, front and back porches, a gas fireplace, and an attached two-car garage. Select locations also have a den. Townhomes: Nine townhomes average 1,500 square feet each. Each townhome includes a master bedroom suite on the first floor and an additional bedroom, bathroom, and loft area on the second floor. The design comprises ample closets, a large kitchen, two-story bay windows, a front porch, a back patio, a balcony, and a two-car garage. Apartments: 40 apartments range from 955 to 1,400 square feet each. All apartments include a balcony or patio, utilities, a full-size washer and dryer, basic cable television service, and a one-car garage. Indoor garage parking is provided on select units. An enclosed walkway connects the apartments to the Brickstone main lobby, event spaces, and a restaurant open to the public.

MEADOWS INDEPENDENT LIVING LIFESTYLE CHOICES: Cottages: 45 cottages ranging from 995 to 1110 square feet each. Every cottage includes two bedrooms, two baths, outdoor space, a gas fireplace, and an attached one-car garage. Select cottages have a bay window or den. Chestnut Court: Consists of 176 apartments ranging from 655 to 950 square feet. One and two-bedroom styles are offered. Some apartments include a den, patio, or balcony. Garages are offered upon availability. Featured amenities: Swimming pool with showers and lockers, fitness center, Market Café with convenience store, three shared libraries, billiards room, club room, multipurpose event room, private dining room, and computer room. Briarwood: Consists of 80 one and two-bedroom apartments. Apartments range from 650 to 780 square feet. Some include a den, patio, or balcony. Garages are offered upon availability. Featured amenities include; beauty salon, multipurpose room, activity room, club room, library, dining room, and private dining room. 3

MEADOWS ENHANCED ASSISTED LIVING LIFESTYLE CHOICE: Hawthorne: The Hawthorne building is a Licensed Enhanced Assisted Living Residence (EALR). Hawthorne consists of 37 one-bedroom apartments and one respite apartment. Each apartment is 576 square feet. The Hawthorne provides three meals a day, housekeeping and laundry services, a large variety of social programs, transportation, medication management, and assistance with daily living activities.

ST. JOHN’S HOME RESIDENTIAL SERVICES / CONTINUUM OF CARE: Should you need rehabilitation or long-term care, all St. John’s senior communities residents have priority consideration for admission to St. John’s Home. A coordinated team of caring staff provides round-the-clock nursing care and assistance. Resident care and services are tailored on an individual basis. Care services include; nursing, medical, pharmacy, physical therapy, social work, spiritual care, therapeutic recreation, and beautician/barber services. Specialty programs at St. John’s Home include rehabilitation, comfort care, and Alzheimer’s/dementia care. Private and semi-private furnished rooms are offered. Rooms are cleaned daily, and laundry service is provided. For more information regarding St. John’s Home, call 585-760-1300. Green House Homes: Ranch-style homes with ten residents receiving 24-hour skilled nursing care. Our two Green House Homes are integrated into an existing residential neighborhood in Penfield. For more information, call St. John’s Home at 585-760-1300.

MEADOWS AND BRICKSTONE GENERAL INFORMATION: Gratuities & Gift Giving: St. John’s staff members are not permitted to accept gratuities for any reason. However, a voluntary gift may be made to our Staff Appreciation Fund by contacting a Resident Council member or the Senior Staff Accountant at 242-7002. These dollars support year-round special luncheons and programs for all of our staff. Dollars also support opportunities for continuing education programs. Cable TV Service: Spectrum (1-833-697-7328) Included in your monthly rent are basic cable TV and two-set top boxes. If you need to set up, change, or add services such as internet, phone service, premium channels, etc. with Spectrum, inform them that you are setting up/ part of a residential bulk account with St. John’s Meadows/ Brickstone by St. John’s. Name Badges: You will be given a St. John’s name badge upon move-in. It is recommended that all residents wear their name badge at gatherings and social events to assist staff and fellow residents in greeting each other. Should you lose or damage your name badge, please call 585-242-7050 to request a replacement. Pharmaceutical Waste: St. John’s partners with the Brighton Police Department to provide drop-off dates for residents and staff to dispose of any unused or expired medications. Please check the current Monthly and inhouse communication channel for drop-off dates and locations. Once pharmaceuticals are dropped off, the Brighton Police Department picks them up to dispose of properly. The Volunteer Coordinator can answer any questions or concerns regarding pharmaceutical waste. ATM: An ATM is located in Chestnut Court across from the Market Café.

RENT PAYMENTS AND READING YOUR RENT BILL: Rent Payments: Monthly rent statements will be delivered to each residence by the fifth day of each month. Statements may be mailed, emailed, or faxed to other parties upon request. Rent payments are due by the 10th day of each month. Payments are accepted by check or by electronic transfer from a bank account. Payments made by check can be dropped off at one of three secure drop boxes; Briarwood dropbox (Main Lobby), Chestnut Court dropbox (by Protective Services office), or Brickstone dropbox (Main Lobby). If the ease and accuracy of automatic electronic transfers are preferred, please call the Senior Staff Accountant at 242- 7002. Detailed information regarding monthly rent statements, late fees, and returned check fees is provided below. Please see the following page for an example of the rent statement. Item Explanation 1. The business address of the neighborhood you live in is shown at the top of any billing letterhead, along with the main phone number and fax number. 2. Name of resident and address of the person(s) to whom the bill is sent. Rent statements may be sent to other responsible parties upon request. 3. Your account number for the billing system 4. Your apartment, bungalow, cottage, or townhome number 5. Invoice date 6. Summary of resident’s name, the total amount due, and the current due date 7. Notification of the auto payment deduction date (this line will only appear if you are using this payment option) 8. Balance Forward: The first amount shown in the balance column is the total that was due on the previous month’s rent statement. 9. The amount received in payment of the previous month’s rent bill is shown as a subtraction in the charges/credits column. 10. The date we applied your last payment is shown in the date column. This column will also portray when each charge or adjustment was added to your bill. 11. A description of your apartment, bungalow, cottage, or townhome, as well as the dates covered by your rent. 12. Details of other charges – salon, transportation, housekeeping, etc. – may appear here. This does not apply to bundled accounts. 13. Sales tax (New York State and Monroe County), which must be charged for certain goods and services, appears in the tax column. 14. Dining service charges and meal credits are shown as a total on the front of your rent statement. Details of those charges appear on the back of each rent statement. 15. Across the lower portion of your bill, any amounts left unpaid from previous months are shown. Please be aware that a late fee may be imposed for payments received by the business office after the due date.

16. The total amount due is restated in the lower right corner 17. Payment instructions always appear at the bottom of the bill. Late fee notice, payment location, business office phone numbers and office hours are provided.

EXAMPLE RENT STATEMENTThese numbers do not reflect current rates

AMENITIES: ROOM RESERVATIONS: Meadows: (585) 442-1300 or Brickstone: (585) 242-6600 Residents are welcome to reserve any room or space for private events. To do so, please call the Briarwood or Brickstone Concierge accordingly, and they will assist you in completing the room reservation form.

GUEST SUITES: 585-442-1300 There are four guest suite apartments available for rent by any resident’s family or friend. These suites are located in Chestnut Court. Each guest suite apartment comes fully furnished for your guest’s convenience. Please call the Briarwood Concierge for information and reservations.

POOL AND FITNESS ROOMS: Swimming Pool: The indoor, heated swimming pool at Chestnut Court is open for all residents to use during open pool times (6:30 a.m. to 10:30 p.m. daily). The pool is closed briefly each day for cleaning. (Check the current pool schedule for cleaning hours). There is no lifeguard on staff; however, residents must abide by the buddy system when using the pool. At least one other adult is required to be present and on the pool deck. Guests of residents and staff are welcome to use the pool. All residents, staff members, and visitors must use the buddy system and sign in upon entering the pool area. The resident must be present at all times while guests are using the pool. Residents sign a waiver before move-in; guests must sign a waiver upon each use of the pool. Fitness Rooms: There is a fitness room located in Chestnut Court, next to the pool, and another fitness room located at Brickstone (behind the apartment building). Billiards Room: The Billiards Room is located on the north side of Chestnut Court on the second floor. All residents have access to this room from 11:00 a.m. to 9:00 p.m. Visitors must be accompanied by a resident. Your key fob will gain you entry.

HAIR SALON: 585-242-7046 Licensed Stylists: St. John’s Meadows & Brickstone by St. John’s maintains contracts with licensed hairstylists to provide hair salon services for all residents. The hair salon is located in Briarwood, and appointments can be made by calling 585-242-7046. Since the licensed stylists are contracted employees, the St. John’s gratuities and gifting policy does not apply to them.

INTERNET ACCESS: Chestnut Court Computer Room: Chestnut Court’s resident computer room is located on the first floor south side, outside the Volunteer Coordinators’ office. Should you need assistance, please call the Volunteer Services Coordinator at 585-242-7013 or the Social Recreation Manager at 585-242-7025. Wireless Internet: Internet service within your home needs to be obtained directly via Spectrum or Frontier. Wireless internet is available throughout most common areas within St. John’s Meadows & Brickstone by St. John’s. The network name is ―guest‖ and does not require a password. However, you will need to accept the terms of use to gain network access.

APARTMENT GUIDELINES: In this section, the term ―manager‖ will refer to the vice president of senior housing or designated Meadows management staff member. Right of Inspection: Residents must permit management staff to enter the apartment to make repairs and periodic inspections. Management staff will enter only during reasonable hours, having provided advance notice to the resident and receiving the resident’s consent to enter the apartment, except when emergencies may make such notice impossible. For example, if the resident should move out before the lease is terminated, management staff may enter the apartment to remodel, alter, or otherwise prepare the apartment for re-occupancy. After the resident has given notice of intent to move, the resident agrees to permit the management staff to show the apartment to prospective residents during reasonable hours, with advance notice provided. Keys/Locks: No additional or different locks may be installed on doors or windows without the manager’s permission. If permission is granted, St. John’s management must have a key to the new lock. All keys must be returned to the manager upon vacating the apartment. All copies of St. John’s senior community’s keys must be made by St. John’s management staff only. The key FOB given to you upon move-in is the master key to each exterior door campus-wide. Hold the key FOB up to the small black box on the wall when entering. A green light will flash, and the door will unlock. Smoking Policy: St. John’s senior community campuses are smoke-free environments. Smoking is not permitted anywhere by you, your guests, or visitors. This policy is strictly enforced and could result in lease termination if violated. Personal Property: St. John’s is not responsible for any resident’s or guest’s personal property. Residents are requested to carry renters insurance before move-in. Storage Locker: Each apartment resident is given a storage cage near their apartment. You will have access to your storage unit at all times. If you wish to add shelves to your storage unit, please contact the Building Services Coordinator at 585-242-7003. The residents must obtain storage unit locks if desired. The size of the cage is approximately 3’ x 3’ x 7.5’. Any food items in your storage must be in a sealed plastic container. Guest Policy: Residents are responsible for their guests’ compliance with all resident guidelines. Overnight guests are welcome provided that the guests’ stay is no longer than four consecutive weeks, with a maximum stay of six weeks per year per guest. In addition, any guests are welcome to use the swimming pool at Chestnut Court, and other campus amenities provided the resident is present during use.

GARDEN/LANDSCAPE POLICY Our goal is to improve and protect the landscape, installation, and maintenance of all St. John’s senior communities. This will be achieved using sound procedures delivered by a well-informed and welltrained landscaping team using environmental best practices. The following policy regarding landscaping will be discussed with incoming residents by the community representatives and move-in Coordinator as admission discussions are held. 1. Residents planning on customizing their gardens and plantings around their apartment, cottage, bungalow, or townhome are required to review their plans with St. John’s management. Once approved, the resident may proceed with the planned installation of gardens and plantings of the resident’s home. No review is needed to plant annuals, perennials, or bulbs. 8

2. All private landscaping firms hired by a resident will be required to provide proof of insurance and present references to St. John’s management before performing work on behalf of the resident. 3. St. John’s Grounds Services will be responsible for planting and maintaining the front beds of the apartments, cottages, bungalows, and townhouses unless the resident indicates otherwise. The resident will be responsible for keeping their plantings (when applicable) on the sides and rear of the cottages, bungalows, and townhouses. However, if a resident wishes to have their personal gardens maintained by St. John’s Ground Services, it is available at an additional cost. 4. If a resident can no longer maintain their gardens, St. John’s Ground Services will return the site to its original state, or, residents have the option to hire an approved landscaper to maintain their garden. 5. St. John’s management may determine that a home’s gardens/shrubs need to be refreshed; consequently, administration will partner with the resident to review options for the identified space in need of a refresh. St. John’s Grounds Services will perform the work. 6. When necessary repairs to the resident garden, plantings, and other related landscaping occur, the resident may call the Grounds Services department to submit a repair request. 7. Residents are asked to advise St. John’s Grounds Services department if they would prefer to care for their own gardens and plantings.

PET POLICY Residents are welcome to have a pet provided the pet is trained and well behaved. The resident must be able to care appropriately for their pet (i.e., feeding, exercise, proper waste disposal, grooming, and general medical care). The following pet policy must be adhered to for the safety and well-being of all residents: • All dogs must have current shots for rabies, canine hepatitis, distemper, and canine parvovirus and possess a current license. All cats require vaccines for rabies, rhinotracheitis or feline herpesvirus type I, feline calicivirus, and feline distemper or panleukopenia • A current copy of vaccinations must be provided to St. John’s management to be kept in the resident’s file • All pets must conform to the pet definition in the lease. Any resident choosing to have a pet will pay the applicable pet damage deposit as described in the Pet Agreement for • Pets are not allowed to run free on the grounds and must be leashed when outdoors • Pets are not permitted in the Briarwood dining room or the Market Cafe at any time • Pet owners will use proper judgment when walking with their pets within the shared public spaces of the community. When locations such as lobbies, entryways, libraries, etc. are congested with residents, family members, and staff, a pet on a leash may pose a tripping hazard • Pet owners must take responsibility for cleaning up after their pets • No pet should be leashed to a stake or railing and left outdoors (or creating a disturbance to others) • Interior litter control should be managed so that the apartment will not have a permeating odor in carpets and other furnishings. Any cleanup or fumigating costs upon vacating the apartment will be paid by the resident or subtracted from the security deposit • Repairs for any damage done by the pet to the interior or exterior of the property will be made at the expense of the resident

• Residents should ask management about the availability of pet resources if maintaining compliance with St. John’s pet policy becomes difficult. • All pet complaints should be registered with the Vice President of Senior Housing or Executive Assistant • Management reserves the right to refuse to allow a resident to maintain a pet due to non-compliance with St. John’s pet policy.

EXTENDED ABSENCES Notifying Staff: We ask that absences of 24-hours or more (trips, hospitalization, etc.) be reported to the Concierge at 585-442-1300 or the Elder Advocate at 585-242-7008. This assists us in being aware of who is on the campus in case of an emergency. Meal Credit: Any bundled resident who is absent from the community for 14 or more consecutive days will receive meal credit equal to the food cost value over that time. The credit will be applied to your rent statement. If able, notify the business office at 585-242-7002 when you will be leaving and returning.

BUILDING SERVICES: 585-242-7007 Courtesy Services: Upon moving into St. John’s senior communities (or making a subsequent move within the communities), each resident is offered two hours of courtesy maintenance. Building Services staff may help you with tasks such as: • Hanging pictures or simple shelves • Installing ceiling lights or a fan • Hanging curtain rods Courtesy services may be scheduled during the first four weeks after your move-in day. To arrange for service, please call the Building Services Coordinator at 585-242-7003. Landlord Services: Examples of landlord maintenance services are: blown light bulbs connected to the building, leaky faucets, appliance problems, etc. We hope to resolve these within 24 hours of notice. Contact the Building Services Coordinator at 585-242-7003 for assistance. If you require assistance after 5:00 p.m., please call 585-330-5412 or 585-465-8894. Home Customizing and Billable Maintenance Services: Non-routine maintenance such as installing additional shelves, ceiling fans, light fixtures, or other projects may be provided by St. John’s Building Services Department. These services may be completed by our building services staff or by an approved contractor. For these projects, there is an hourly charge for our service and materials supplied by St. John’s, which will be billed to your monthly rental statement. If you are interested in alterations to your home, please call our Building Services Coordinator at 585-242-7003. The Coordinator is available Monday through Friday, between 8:00 a.m. and 3:30 p.m., and can assist you in determining approval and pricing.

GENERAL MAINTENANCE: Maintenance Requests/Work Orders: Maintenance repairs or adjustments to your apartment and appliances may be made by making a work order request. Please call 242-7003. The Building Services Coordinator will schedule your work order with staff. 10

Recycling/Trash Removal: Residents in an apartment are responsible for taking their trash and recyclables to the trash room. Please place all garbage in a sealed plastic bag before bringing it to the trash room. Building Services staff will remove trash from these rooms daily. Residents in a cottage, bungalow or townhome are responsible for placing garbage and recycling totes at the curb. Parking: Open parking is available for all residents and guests. Each new resident will be asked to fill out a vehicle information form. If you are interested in a garage, please call the Sales Department at 585-242-7005 or 585-242-7006. Lawn Care: St. John’s Grounds Services will provide general care of the entire campus (lawn, plantings, etc.). Snow Removal: St. John’s Grounds Services will provide general snow removal and plowing of the campus parking lots, roads, and sidewalks. Driveway snow removal is also provided for those applicable.

DINING SERVICES: 585-292-5246 All residents of St. John’s senior communities are welcome to enjoy the fine dining and café services offered. Details regarding Dining Services are as follows:

BRIARWOOD DINING ROOM: Hours: The Briarwood Dining Room is open Monday through Saturday for lunch from 11:30 a.m. until 1:30 p.m. and for dinner from 4:30 p.m. until 6:30 p.m. Sunday brunch hours are from 11:30 a.m. until 1:30 p.m. An a la carte style menu is offered daily with your choice of soups, salads, appetizers, entrees, and dessert. We also offer daily chef-created lunch and dinner specials. The Sunday brunch menu offers a variety of chef-inspired offerings to choose from. Breakfast, lunch, dinner, and brunch are included in the monthly rent for all bundled residents. (Holiday dining hours may vary). Menu: The menu at Briarwood changes seasonally and consists of numerous soup, salads, and appetizer choices, as well as seasonal entrees and two daily chef’s features. Our dessert menu changes frequently and features low sugar, sugar-free, and gluten-free options. Reservations: Can be made by calling 242-7035. When calling, if staff is unavailable to answer the phone, please leave a detailed message about your reservation with your name and phone number. A staff member will call you back to confirm your reservation if requested. Reservations are required for parties of 5 or more. Delivery or Take Out: If you wish to have a meal delivered or available to-go, please call 242-7035 before 11:00 a.m. for lunch and by 3:00 p.m. for dinner. You may also place your order in person with any dining services staff member. For the cottages, Brickstone apartments, bungalows, and townhomes, there is a $3.00 delivery fee.

MEADOWS MARKET CAFÉ: 585-242-7034 Market Café Hours: The café is open from 8:00 a.m. to 6:00 p.m. daily. Holiday hours may vary. Market Café Menu: We offer full-service breakfast, lunch, and dinner for dine-in or take-out. The ―all-day‖ menu is offered daily between 8:00 a.m. and 6:00 p.m. Lunch and dinner entrée specials are provided with appropriate side dishes. There is also a wide selection of ―take and bake‖ items for your convenience. Market Café Grocery: We offer a wide variety of household and personal care items for your convenience. Fresh items are also available for purchase, including bread, eggs, milk, cheese, and fresh produce. 11

ST. JOHN’S MEADOWS PRIVATE DINING AND CATERING SERVICES: 585-242-7031 Private Dining located in Briarwood: Available to all residents of St. John’s senior communities. You may host a sit-down dinner for up to 18 people for breakfast, lunch, or dinner. Parties may order from the menu, or a custom menu can be created. Please call the Dining Services Director for additional information. Private Dining located in Chestnut Court: Available to all residents of St. John’s senior communities and seats up to 10 comfortably. Pre-set luncheons or dinners for up to ten people can be provided. Please call the Dining Services Director for additional information on all full-service capabilities. Brickstone Horizons Room: A large gathering room with a full kitchen that makes it easy for you to entertain family, friends, clubs, and groups. The room opens to a private outdoor patio. Catering Services: We are pleased to deliver full-service catering capabilities throughout St. John’s senior communities. Whether it is a birthday party, formal dinner, family reunion, or even a wedding, we can satisfy all of your catering needs. Please call our Dining Services Director for additional information on our full-service catering capabilities.

ELDER ADVOCACY: 585-242-7008 or 585-242-7010 Elder Advocates are a resource, support system, and primary point of contact for all residents and family members. They identify options and resources within the St. John’s senior communities and around the Rochester area to allow residents to maintain their independence and safety. Some of the services That Elder Advocates provide are: • Aid residents in filling out necessary paperwork such as power of attorney forms, health care proxy, voting, pharmacy changes, financial assistance programs, and St. John’s senior community’s annual emergency information form • Partner with Lifespan, University of Rochester (UR) Geriatrics Group, Podiatry Affiliate of Rochester, and Health Pro Heritage • Help residents with questions related to technology and online resources, scam avoidance, taxes, Medicare/Medicaid, supplemental insurance, and any other concerns • Provide durable medical equipment from a loan closet to residents in need • Work with professional agencies to refer residents to home care services and ensure they have the proper care in place • Help with long-term planning and MOLST forms • Participate in care conferences with the resident and their care team at rehabilitation to plan a safe discharge home • Address security concerns brought to us by protective services via reports from our in-house PERS (Personal Emergency Response System) buttons and follow up with residents and families in the following steps for trends in falls, confusion, hospital stays, etc.

PROVIDERS: Residents at St. John’s may keep their doctors and specialists or sign up to be with one of the providers that serve residents on site. If you wish to join these practices, please contact the Elder Advocate or Concierge to pick up a new patient packet. These providers offer hours at the medical suite located in the Chestnut Court building, first floor, near the Chestnut Court North Library. UR MEDICINE GERIATRICS GROUP: 585-276-0830 PODIATRY AFFILIATE OF ROCHESTER, PLLC: 585-206-3909 12

UR MEDICINE LAB: 585-244-3429 / 585-442-8096 (FAX) Residents, staff, and families are welcome to use this service for blood tests and other required specimens. Current lab hours of operation are posted outside the door. No appointment is necessary. HEALTH PRO: Should you need outpatient therapy, Health Pro offers therapy services such as physical therapy, occupational therapy, and speech therapy in the medical suite at Chestnut Court, as well as your own home. Contact the Elder Advocate to learn more about getting a referral started.

ENVIRONMENTAL SERVICES: 585-242-7060 Residents of the Hawthorne and bundled residents receive housekeeping service weekly. Housekeeping includes: wiping down all appliances, countertops, sinks, the inside of a microwave, mopping kitchen and bathroom floors, wiping of shower or tub walls, towel bars, disinfecting tub/sink and toilet, the dusting of furniture, lamps, and televisions, washing linens, making beds, and vacuuming all areas. Please note that the Environmental Services department allots one hour for the cleaning of a one-bedroom apartment; one and a half hours for a two-bedroom apartment. You may tailor your 1 or 1.5 hours as you wish—for example, if you decide that for one week, you prefer staff to clean your oven and do a deep cleaning of the kitchen, foregoing the cleaning of other rooms until the next week, you may choose this or any other tailored service. If you have a question regarding your regular service or wish to schedule an additional project, please call the Environmental Services Manager at 242-7060. Housekeeping Services: (a la carte –non bundled) May include dusting, mopping the kitchen, vacuuming floors, wiping down sinks, counters and appliances, cleaning bathrooms. One hour minimum service is required; residents may request services weekly, bi-weekly, or once a month. Residents who sign on for a weekly cleaning schedule will receive their first cleaning free of charge. A resident may customize cleaning services as desired. If you have a question regarding Environmental Services or would like to schedule housekeeping for your home, please call the Environmental Services Manager at 242-7060. Carpet Shampooing: After the first two years of residency, a one-time complimentary carpet shampooing is available upon request. After your two-year courtesy cleaning, please contact Environmental Services to discuss the cost of additional carpet shampooing. Window Cleaning: The Environmental Services staff offer window cleaning to Meadows and Brickstone residents, free of charge. Window cleaning is alternated every other year, so window cleaning is provided to Chestnut court, the Cottages, and Briarwood for one year. The following year window cleaning is provided at Brickstone and the Hawthorne.

PROTECTIVE SERVICES: 585-330-5412 / 585-465-8894 The Protective Services department at St. John’s senior communities provides 24-hour security, seven days a week. The department staff consists of both full and part-time personnel. All Protective Services staff are CPR and AED certified with New York State. In addition, each team member is New York State Security Guard licensed and receives annual training. Responsibilities of the staff include the protection and safety of the residents, staff, and property of St. John’s senior communities. Some of their duties include: • Providing regular rounds; checking on the entire campus several times daily 13

• Investigating all emergencies, medical or otherwise; responding to PERS calls • Assisting the ambulance, fire, and police departments when they are called to the Meadows and Brickstone • Troubleshooting maintenance emergencies during those times when building services staff members are unavailable. Protective Services will contact the on-call staff to respond accordingly. • Delivering mail, packages, and notices to residents as necessary • Other assistance as needed In an emergency, please call St. John’s Protective Services at 585-330-5412 or 585-465-8894. Visitors: Family and friends of residents who come to visit are to use the main entrance to the residents’ building. A landline phone is necessary to let visitors into your building’s main entrance at the Briarwood, Chestnut Court and the Hawthorne main entrances. Visitors will find a list of all residents in alphabetical order. Visitors should use the phone in the vestibule to call your apartment. When your phone rings, visitors should identify themselves before letting them into the building. Press #9 on your apartment phone while the visitor is speaking to you on the entranceway phone, and the door will open for the visitor. The call will then end. Please note that the phones in the entrances are connected to a system that only allows the call to last for 90 seconds. After 90 seconds, the call will disconnect, and the visitor will have to call you back to gain entry. If you are unsure of the visitor, please check Channel 1389 on your television, and you will see the visitor. This system is intended to maintain the safety and security of all residents. At the Briarwood building, a concierge is available five days a week, from 9:00 a.m. to 8:00 p.m. and on Saturdays and Sundays from 9:30 a.m. to 5:00 p.m. The door is open during these hours, but visitors should use the vestibule phone to announce their visit during both day and evening hours. The vestibule door is locked on weekends. Personal Emergency Response System (PERS): Each Meadows resident is provided with a Personal Emergency Response System with a safety button. PERS buttons are available to Brickstone residents by request for a monthly fee. In the event of a medical emergency, press the button that has been provided to you and wait for Protective Services to contact you. PERS buttons are water-resistant, and it is recommended that they be worn at all times. Please call the Move-in Coordinator at 585-242-7050 for assistance with questions regarding your PERS. Medical Emergency Forms: Each resident is encouraged to fill out a medical emergency form and keep it in the special pocket inside the medicine cabinet. This is the location that St. John’s senior communities Protective Service staff and other emergency personnel will seek should you have an emergency. Each resident must keep this form updated should doctors or contact names and numbers change. This form will go to the hospital with you should you have a medical emergency. For questions regarding this form, please call the Elder Advocate at 585-242-7008.

FIRE SAFETY: Fire safety is every resident’s responsibility. Therefore, we ask you to please avoid the following dangerous practices, including a power outage. • • • • •

Leaving cooking appliances unattended Storing flammables in the home or garage Non-compliance to the NO SMOKING policy Unsafe wiring of lamps, appliances, or extension cords Use of candles or open flames. Please use a flashlight instead

FIRE EMERGENCY PROCEDURES FOR ST. JOHN’S SENIOR COMMUNITIES APARTMENTS, CHESTNUT COURT, BRIARWOOD, AND THE HAWTHORNE ARE AS FOLLOWS: • If you discover a fire in your apartment: o Get out of your apartment immediately. DO NOT take time to remove personal belongings. o Shut your apartment door. DO NOT take time to lock it. o Activate the fire alarm by pulling the pull station located in the corridor at the exit door/stair. o Evacuate to another apartment beyond the fire door. • If you hear the fire alarm, but the fire is not in your apartment: o Stay in your apartment. DO NOT contact Protective Services as they will be responding to the alarm. Instead, leave your phone line open. o Keep all doors and windows closed. • If your smoke detector activates: o Whenever your smoke detector is activated inside your apartment, and there is no fire, you need to notify protective services. If you have one, notification should be made by pressing your PERS button. Leave your apartment, close the door, and wait in the hallway. Do not reopen the apartment door in an attempt to remove smoke. Staff members will respond to your apartment to investigate. Staff members will reset your alarm. The detector within your apartment will not activate the lights and alarms throughout the building.

FIRE EMERGENCY PROCEDURES FOR ST. JOHN’S SENIOR COMMUNITIES BUNGALOW, TOWNHOUSE, AND COTTAGE RESIDENTS ARE AS FOLLOWS: • If you discover a fire in your bungalow, cottage, or townhome: o Get out of your home immediately. DO NOT take time to remove personal belongings o Shut the door to your home. DO NOT take time to lock it o Evacuate to a neighboring bungalow, townhouse, or cottage • If you hear a fire alarm, but the fire is not in your home: o Stay in your home o Keep the door closed and close all windows o Contact protective services • If your smoke detector activates: o Whenever your smoke detector is activated, and there is no fire, you need to notify protective services. If you have one, a notification should be made by pressing your PERS button. Leave your home and wait in a neighboring bungalow, townhouse, or cottage. Staff members will respond to your home to investigate. Staff members will reset your alarm.

SOCIAL RECREATION: 585-242-7025 The Social Recreation team provides a monthly calendar of engaging programs, outings, musical entertainment, fitness classes, and more. In addition, there are various clubs and committees in place for any resident to participate in. Staying Informed: To find out more about activities, please contact the Social Recreation Manager. Residents may also tune in to the in-house communication Channel 1390 on your television or check the TV monitors near your mailbox. This is a St. John’s senior communities television station that broadcasts events. 15

WELLNESS PROGRAMS: Swimming Pool: Exercise classes are offered in the St. John’s Meadows swimming pool. Please reach out to our Wellness Specialist at 585-242-7015 for more information and check the Monthly for a current schedule of classes. Fitness Classes: A wide array of fitness classes are offered weekly. Residents of all levels are encouraged to participate. For more information on these classes and corresponding schedules, please call our Wellness Specialist at 585-242-7015 and check the Monthly for a current schedule of classes. For more recreation information, please call the Social Recreation Manager at 242-7025. \

SPIRITUAL LIFE: 585-242-7081 Worship services and spiritual life programs are open to all residents of St. John’s senior communities. Spiritual Life activities and opportunities are available at St. John’s Meadows and Brickstone by St. John’s. Worship services are offered to support the various worship needs of all residents. Services include Roman Catholic Mass, Holy Communion, and Rosary Prayer group gatherings for any Catholic residents. There are also ecumenical worship services for any members of the Christian community. Shabbat services for our Jewish community are also observed. Throughout the year, we also have special interfaith services to gather together the diverse faith community represented by our Meadows and Brickstone residents. Please check your current Monthly for a schedule and location of events. Additional services for holy days, holidays, and special events are also offered to benefit all residents. Weekly opportunities to learn, pray, and grow in faith are available. Bible studies, interfaith prayer gatherings, and spiritual life conversation groups are open to all residents. If there is a program you wish to see added, please talk with the Spiritual Life Partner. The Spiritual Life Partner (chaplain) is here to support you with resources, encouragement, and anything else to help you succeed. Special family services can also be held at the Meadows and Brickstone, such as baptisms, weddings, memorial services, and renewal of marriage vows. For more information and questions about Spiritual Life at St. John’s, or to make suggestions for future programs, please call the Spiritual Life Partner at 242-7081.

TRANSPORTATION SERVICES: 585-242-7014 Transportation is available to all residents of St. John’s and their companions Monday – Friday, 7:00 a.m. 6:00 p.m. All trips must begin and end in Monroe County. Fees may apply. The ―Monthly‖ includes the month’s transportation schedule and information on the shuttles provided. We try to accommodate every request and encourage residents to afford as much notice as possible. However, we ask that residents be mindful that it is difficult to schedule appointments with less than 48 business hours’ notice. Service is provided on a first-come, first-served basis. Unfortunately, our service is not authorized or trained for emergency transport, and we cannot provide stretcher service. Transportation Service requests can be made via the following methods:  

Phone: 242-7014 (Monday through Friday, between 8:00 a.m.-5:00 p.m.) Email: transportation@stjohnsliving.org 16

     

Request Forms: Available at all concierge desks and on a table in the Chestnut Court lobby; completed forms may be left with any concierges or on the table in Chestnut Court lobby. Please fill out the form completely and return it to the same place. You will receive a copy of your transportation request, delivered to your home, confirming your submission. Electric Wheelchairs/Scooters: Transportation accommodates requests for those in electric wheelchairs and scooters to personal outings. Transportation Services Rate Schedule: Trip fees are based on mileage and type of outing. Please check with the Transportation Services Manager for current rate schedules.

VOLUNTEER SERVICES: 585-242-7013 Resident volunteers at St. John’s senior communities are greatly involved in helping to run activities that take place across all campuses. Volunteering promotes a healthy lifestyle, fosters a sense of security and wellbeing, and encourages social interactions that frequently lead to lasting friendships. Residents have formed and currently lead many clubs and programs, including health and wellness classes, card and bingo games, educational programs, arts and crafts, book clubs, and much more. Other volunteer opportunities include library assistance, the distribution of memos and flyers, and other service-related outreach activities. More than one-third of St. John’s senior community’s residents offer volunteer hours to St. John’s Meadows, Brickstone by St. John’s, and St. John’s Home. If you seek more information about the volunteer program, please call the Volunteer Services Representative at 585-242-7013.

RESIDENT CLUBS AND OPPORTUNITIES: There are many clubs and programs that residents may join that are run by residents. For meeting days and times, please check the Monthly and feel free to attend any club meeting or activity you wish. For contact names or more information, please call the Volunteer Services Representative at 585-242-7013.

LIBRARIES: There are five shared libraries on campus. Books may be borrowed by residents and staff members from any of the libraries. However, it is preferred that books be returned to their respective libraries. Each library has two types of books; books acquired by St. John’s over the years and books loaned by the Rochester Public Library. The Rochester Public Library Books These books are loaned to us on a revolving basis, being returned every two months and replaced by new ones. The Rochester Public Library books are to be signed out. Sign out is necessary because St. John’s is responsible for the books until they are returned. A name and address helps us to trace Rochester Public Library books that are still circulating. Please write your name and address on the cards in the books (or audiobooks) and leave the cards in the place designated for them in that particular library. Books are due back by the collection date, which will be announced in advance on the in-house communication Channel 1390 and by a notice in the libraries. Volunteer Spiritual Life Committee The Volunteer Spiritual Life Committee oversees faith-related programs and activities in our community. In addition, volunteers assist with worship as readers, communion assistants, organists/pianists, and ushers. Eucharistic ministers are always needed to bring Catholic Communion to residents interested in receiving.

OPPORTUNITIES TO PROVIDE FEEDBACK: Neighborhood Community Chats: Community Chats are held twice every year. Each separate neighborhood meets with all staff to discuss staffing and department updates or issues pertinent to the entire campus. These meetings are an opportunity for residents to address any comments, concerns, or questions. In addition, each resident has the opportunity to meet the staff teams. The date and time for each upcoming Community Chat is announced in your Monthly calendar and on cable Channel 1390. Coffee with Tony: St. John’s Vice President of Senior Housing, Tony Zaccaglino, hosts an open forum chat where all residents at St. John’s senior communities are welcome to attend. These events allow residents to voice opinions, concerns and discuss general information sharing regarding the community or current events. Please check the Monthly for specific dates and times. Resident Council: Each neighborhood is represented by several individuals on the St. John’s senior communities Resident Council. Each month, the Council meets with the Vice President of Senior Housing to discuss issues that will benefit the community. Resident Council members are elected for a three-year term. Feel free to speak with your representatives with any concerns. If you would like a copy of the Resident Council by-laws, please contact the Briarwood Concierge. Suggestions Boxes: Suggestion boxes are located in the front lobby of Chestnut Court, in the Briarwood lobby, in the Brickstone Lobby, and the TV/club room in the Hawthorne. Suggestion forms accompany the boxes. All residents are encouraged to submit suggestions (anonymously or not) to the nearest suggestion box. A representative from Resident Council is responsible for collecting suggestions and bringing them to both the Resident Council and management staff to discuss and take action. In-House Communication Channel 1390: This channel on your TV is an information source providing you with updated events (changes in times/locales), activities, essential news items, and particular messages. Please be sure to check it daily for these important communications. Monthly Activity Newsletter: Please read this and keep it in a safe place. It lists all event times/places and noteworthy news. If you have any questions or concerns, please reach out to our Social Recreation Manager at 585-242-7025. You will receive a copy of this delivered to your home each month.

THANK YOU

MOVE-OUT CHECKLIST Provide a 30-day written notice to terminate your Residency Agreement. Please be sure to include the date of move-out and any forwarding address information to ensure the security deposit refund. You may submit your written notice by: • Drop off a written notice to Chestnut Court, Briarwood, or Brickstone rent drop boxes • Email a written notice to a member of the Sales Department (contact the staff for email address) • Hand deliver written notice to any Concierge desk Meadows Residents: Mail written notice to: St. John’s Meadows Sales Department 1 Johnsarbor Drive West Rochester, NY 14620

Brickstone Residents: Mail written notice to: Brickstone Sales Department 1325 Elmwood Ave, Suite 1000 Rochester, NY 14620

Once you have established a move-out date, contact the following to discontinue service: • Telephone Service: Frontier: 800-921-8101; Spectrum: 877-647-7732 • Internet Service: Frontier: 800-921-8101; Spectrum: 800-892-4357 • Rochester Gas and Electric Services: 800-295-7323 (Bungalows, Townhomes, and Cottages are responsible for Gas and Electric, Chestnut Court apartments are responsible for Electric only; Brickstone apartments and Briarwood apartments do not need to call) • Spectrum Cable Television: 800-892-4357 Remove all items and door lock on your storage locker (Brickstone, Briarwood, and Chestnut Court apartments only). Please call the Building Services Coordinator at 585-242-7003 if you wish to request a clean garbage tote be delivered to your home for any disposal before move-out. Also, it should be noted that while a ―deep clean‖ of the home once vacant is not necessary, we appreciate your light housekeeping measures. If planning to donate furniture, household items, or clothing to a charity organization, please be sure to contact them ASAP for pick-up times/days. Things such as bed frames, box-springs, and mattresses may be left in the home for St. John’s to dispose of at a fee, which will be deducted from the security deposit. Please note: Every resident or individual responsible for the apartment must remove all furniture and belongings from the home before move-out. This includes any washer/dryer in a Cottage or Chestnut Court apartment. If you are vacating a Brickstone or Briarwood apartment, please do not remove the washer/dryer as it is the property of St. John’s and must remain in the apartment. Please contact the Sales Department if you require contact information from charity organizations for donations. Final Walkthrough Inspection: Please contact a member of the Sales Department or Building Services Department to schedule a final walkthrough inspection to take place once the home has been completely vacated of belongings. During the walkthrough inspection, staff will check to ensure all belongings have been removed, ask for any forwarding address information, and to whom the security deposit refund should be made payable. At this point, staff will collect all keys (including keys that family/friends may have), garage door remotes (if applicable) and PERS button(s) (Personal Emergency Response System).