Winter/Spring 2021

W I N T E R / S P R I N G 202 1 I S S U E

THE

BEACON A CHAPTER OF THE COMMUNIT Y ASSOCIATIONS INSTITUTE (CAI)

Is Your Association Complying with Maryland’s Open Meeting Requirements? BOARD MEMBERS AND committees of community associations are often unaware that their meetings are improper. They will get together at each other’s homes or will take certain actions by email. Under certain circumstances, these things are okay, but if they fail to give proper notice to the homeowners, then their meetings and any decisions made at such meetings may be improper. Maryland’s highest court, the Maryland Court of Special Appeals, recently reached such a conclusion in the case Willoughby Condominium of Chevy Chase v. Dillin, No. 2647, Sept. Term 2018 (Md. Ct. Spec. App. Oct. 14, 2020). In Willoughby, the condominium’s board of directors met at a special meeting and approved a contract to upgrade the condominium’s fire alarm system. The condominium’s bylaws required that a notice of three business days be given to directors regarding special meetings.

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Notice of the meeting was posted in the condominium’s lobby and on its website, but not for the required three business days—the notice was posted on the morning of Tuesday, October 31, 2017 for the meeting that was to be held on the evening of Thursday, November 2, 2017. Under Maryland law, when computing such a period of time, the first day of the period is not counted, but the last day is. As a result, the notice was short by one business day. All of the directors waived the notice requirement and three of the five directors attended the meeting, as well as about twenty residents. The Court of Special Appeals affirmed, in part, the Montgomery County Circuit Court’s ruling that the Maryland Condominium Act’s open meeting requirements infer a duty to provide notice of all board meetings to homeowners, even though no such obligation was expressly stated in the condominium’s bylaws or the act. continued on page 4

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In This Issue Is Your Association Complying with Maryland’s Open Meeting Requirements? . . . . . . . . . . . . . . . . . . . . . Cover President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Charting Your Course for 2021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Diamond Sponsor Showcase—SageWater . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Make a Commitment for 2021 to Volunteer for CAI! . . . . . . . . . . . . . . . . . 7 Hear From Our Committee Leaders! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Diamond Sponsor Showcase—Minkoff Company . . . . . . . . . . . . . . . . . . 12 Congratulations to Our Board of Directors for 2021! . . . . . . . . . . . . . . . . 14

EXECUTIVE BOARD

President . . . . . . . . . . . . . . . . G ail Windisch, CMCA, AMS, PCAM Tidewater Property Management, Inc., AAMC President-Elect . . . . . . . . . . . Susan Rapaport, Esq. Davis, Agnor, Rapaport & Skalny, LLC Vice-President . . . . . . . . . . . . B.K. Swartwood, CMCA, AMS, PCAM Comsource Management, Inc., AAMC Treasurer . . . . . . . . . . . . . . . . Vicki Eaton, CMCA, AMS, LSM, PCAM Community Association Services, Inc., AAMC Secretary . . . . . . . . . . . . . . . . James Anderson, PE Becht Engineering BT, Inc.

DIRECTORS

Rebecca Clemson-Petrik, CMCA, AMS, PCAM, FirstService Residential Roderick G. Clark, III, The Towers Condominium, Inc. Cynthia McKoin, Potomac Ridge Condominium, Inc. Kelly Rae, RoofPro, LLC DelMarva

Diamond Sponsor Showcase—RoofPRO . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Emotional Intelligence is Where the Magic Happens . . . . . . . . . . . . . . . 17 Hoarding and Community Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Noni Roan, Chair CIT Susan Blackburn, CMCA, AMS, PCAM, Chair Community Association Management Professionals, LLC, AAMC

EXPO

Ellen Throop, Chair Elmore & Throop, P.C. Joanne Frallicciardi, CMCA, AMS, Vice-Chair Community Association Management, LLC, AAMC

Golf

Scott Karam, Chair Kris Konstruction Roofing Professionals Kara Permisohn, Vice-Chair Minkoff Company, Inc.

Social

Dani Bressler, Chair Toepfer Construction Co., Inc. Carrie Ehart, Vice-Chair Raine & Son, LLC

Maryland Legislative Action Committee

Steve Randol, Chair Piney Orchard Community Association

Membership

Ron Bridge, Chair Risk Strategies Company Mary Underwood, CMCA, Vice-Chair Condominium Venture, Inc.

Newsletter

Don Plank, PCAM, Chair National Cooperative Bank Brooke Jordan, CMCA, Vice-Chair Tidewater Property Management, AAMC

L.E.A.D. (Leadership Enhancement and Development)

Nichol Means, CMCA, Chair Community Association Services, Inc. Mahogani Brevett, Vice-Chair Comsource Management, Inc., AAMC

Legislative

Cynthia Hitt Kent, Chair Law Office of Cynthia Hitt Kent, LLC Ruth Harlan, Vice-Chair Carroll Vista Community Association

On-Site Registration for PMDP Classes

Jonathan Rosenberg, CMCA, AMS, PCAM WPM Real Estate Management

Platinum Sponsor Showcase—Nagle & Zaller . . . . . . . . . . . . . . . . . . . . . . 24 Education Opportunities—Come Grow with Us! . . . . . . . . . . . . . . . . . . . 25 Welcome New Members! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 2021 Beacon Advertising Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 2021 PMDP Course Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CAI CHESAPEAKE REGION CHAPTER

Stephen McConoughey, Executive Director Angela Marsh, Marketing and Events Manager Chris Killian, Office Administrator 6801 Oak Hill Lane, PO Box #6838, Columbia, MD 21405 410-540-9831 Email: contact@caimdches.org • www.caimdches.org This publication attempts to provide CAI’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all presented facts in articles. CAI does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. This publication is issued with the understanding that the publisher is not engaged in rendering legal, accounting or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought. Permission to reprint articles in Beacon may be granted only after receiving prior written approval from the CED of CRC/CAI.

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Chad Toms, Chair Whiteford, Taylor & Preston, LLP Lisa Meck, CMCA, AMS, Vice-Chair Legum & Norman, Inc. AAMC

Education

Diamond Sponsor Showcase—Atlantic Maintenance Group . . . . . . . . 21 Back to Basics—Structure: the Overlooked Facet of Community Pond Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

COMMITTEE CHAIRS

President’s Message Dearest Chapter Members, I would like to start my first communication by congratulating everyone on making it through the craziness of 2020 and would like to welcome you to a new, and hopefully more positive, year. I am very excited to serve as the Chapter President in 2021 and would be remiss if I didn’t thank Vicki for all of her hard work last year as Immediate Past President and guiding our Chapter through what was likely one of the strangest years that we have all experienced. Throughout it all, we were able to maintain our membership roster, host educational events, and even held our annual golf event! Many thanks go out to our committees for their hard work, determination, and adaptation to more virtual events and meetings. Last, but certainly not least, a huge thanks to our Chapter CED, Mr. Stephen McConoughey, and Marketing and Events Manager, Ms. Angela Marsh, for really helping to push the Chapter forward not only organizationally, but also into a more technological world which allowed our Chapter to really thrive amongst the pandemic shut-downs, quarantines, and stay at home orders we all had to navigate through. I’d also like to congratulate our newest Board Members, Ms. Rebecca Clemson-Petrik on her election to the Board and Ms. Cynthia McKoin to her appointment. These two professionals will join me, as well as our returning members, which include, Susan Rapaport (President-Elect), B.K. Swartwood (Vice President), Vicki Eaton (Treasurer), James Anderson (Secretary), Kelly Rae (Member) and Roderick Clark III (Member) in leading our Chapter forward through 2021.

Our official theme for this year has been deemed “Let’s Grow Together”. If you were able to attend the annual meeting in December, or the “Charting Your Course” event in January, you likely heard my challenge to the members to have each person recruit just one new member. If each member was able to do that, just think of how much our Chapter could grow and what we could likely learn from those individuals. Not only is the growth important, but so is the involvement of each member. If you haven’t had the pleasure of serving on a committee before, I encourage you to start now. Being forced to go virtual in 2020 has actually been a benefit to the committees and, I believe, has increased participation for many as it has helped to cut down on travel time. Many committees may decide to stay more virtual, while others may be more of a hybrid nature. Either way, it’s easy to get started, just reach out to the Chapter office and ask how you can get more involved! This year will bring a continuation of relevant and appropriate educational events and topics, virtual networking capabilities, the addition of a few new committees, continued improvements, financial and operational transparency, updates to our Chapter website, and, hopefully, some in-person events where we can all be together again. I look forward to our shared growth in 2021! Regards, Gail Windisch Chesapeake Region Chapter President Senior Director of Operations - Tidewater Property Management, Inc.

Annual Meeting & Holiday Happy Hour! We had a great afternoon at our 2020 Annual Meeting & Holiday Happy Hour! Thank you to everyone who attended to help us celebrate all the Chapter has accomplished in 2020 and thanks to those who helped to make 2020 so successful.

Helping property managers and board members manage their community pool Online Applications Pass Printing & Distribution Member Check-In

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continued from cover page Because the notice that was provided did not comply with the bylaws’ notice requirements, the meeting was improper and the actions taken at the meeting were invalid. The Board was required to provide to the homeowners the same three business days’ notice that the bylaws required providing to board members. Pursuant to the Maryland Homeowners Association Act and the Maryland Condominium Act (the “Acts”), all meetings of a homeowners association or condominium association, including meetings of the board of directors or a committee of the association, shall be open to all members of the association. Under both Acts there are only a few limited circumstances for which such a meeting may be held in closed session: (i)

Discussion of matters pertaining to employees and personnel;

(ii) Protection of the privacy or reputation of individuals in matters not related to the homeowners association’s business; (iii) Consultation with legal counsel on legal matters; (iv) Consultation with staff personnel, consultants, attorneys, board members, or other persons in connection with pending or potential litigation or other legal matters; (v) Investigative proceedings concerning possible or actual criminal misconduct; (vi) Consideration of the terms or conditions of a business transaction in the negotiation stage if the disclosure could adversely affect the economic interests of the homeowners association; (vii) Compliance with a specific constitutional, statutory, or judicially imposed requirement protecting particular proceedings or matters from public disclosure; or (viii) Discussion of individual owner assessment accounts. Both Acts also require that the board of directors of an association designate a period of time during the meeting to allow homeowners to comment on any matters relevant to the meeting. Interestingly, however, neither Act expressly states that notice of a board meeting must be given to the homeowners. Association bylaws typically only require that notice of a board meeting be given to the directors. In Willoughby, the condominium’s bylaws only required a notice to be given to the directors for a special board meeting; there was no requirement to give notice of board meetings to the homeowners. The appeals court held that although the Act did not explicitly require the notice of board meetings to homeowners, implying such a requirement was the only logical conclusion. The Act’s requirements that all meetings be open and that homeowners be designated a time during meetings to comment on matters related to the meeting, would require that homeowners be provided notice of such meetings. The Maryland Court of Special Appeals opinion in Willoughby is unreported and cannot be cited to as precedent; however, it is instructive for association boards and committees to ensure that they are conducting open meetings and complying with the Acts and their bylaws’ notice requirements. If the board has any doubt, it should consult with its legal counsel. Written by: Judyann Lee, Esq. McMillan Metro, P.C. 240-778-2308 jlee@mcmillanmetro.com

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Members in the News Associa Community Management Corporation (CMC) announces the recent promotion of Heather McGeeney, CMCA®, AMS®, PCAM®, to division director of the Maryland office. Ms. McGeeney has been involved in the property management industry for over 13 years. As CMC’s new division director, Ms. McGeeney will be responsible for building client relationships, providing exceptional customer service, strategic planning, and business development.

CHARTING YOUR COURSE for 2021

With a new year comes a fresh opportunity to chart a course for active participation in the Chesapeake Region Chapter of CAI. CAI provides its members with a myriad of opportunities to learn, network and gain valuable tools that will help us do our jobs effectively and efficiently. On January 14th, the Social Committee organized our first ever kickoff event titled “Charting Your Course with the Chesapeake Region Chapter” and oh what fun we had!

notch, a Mixologist from Fancy Sips taught attendees how to shake, pour, and sip fresh cocktails while we learned about all that the Chesapeake Region Chapter of CAI has to offer!

Over 55 attendees logged on to Zoom to learn more about our Chapter and its committees. Yes, you may wonder how you can handle yet another Zoom meeting. Well, we thought of that when planning this event. We wondered what could make any Zoom meeting just a little bit better. The answer…mixology! Our committee chairs shared the responsibilities of their specific committees and encouraged members to get involved by joining at least one of them. Attendees were also encouraged to be active by attending networking events and webinars. You may think that hearing about all those possibilities is exciting enough. To kick it up a

With 8 active committees, CAI has something of interest for everyone. Whether you are interested in legislation, want to help create the Chapter’s educational offerings, or enjoy planning networking events, there is an opportunity for you to get involved. And if this first event of the year is any indication of how much fun we can have while we learn and grow in our careers, then you can imagine how great being an active member of this chapter will be! If you are interested in joining a committee, please reach out to the committee chairs or the Chapter office at contact@caimdches.org. Written by: Dani Bressler, Social Committee Chair Toepfer Construction Co., Inc. 301-336-8600 dbressler@toepferco.com

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Make a Commitment for 2021 to

VOLUNTEER FOR CAI!

Hear From Our Volunteers! BUSINESS PARTNER Make a commitment in 2021 to volunteer for CAI. For me personally, I have gained new friends, new educational skills, recognition by our peers and perhaps best of all—help to improve and enhance CAI for all our members. I have had the opportunity to share stories and share fun experiences with members of the Chesapeake Chapter. So how can you get involved? There are a lot of opportunities where you can volunteer—write an article for the association newsletter, serve on a committee, or assist with social events. It only takes a few hours of your time each month and a commitment to pay it forward. You will gain so much more in return. Volunteering can be very rewarding and provide networking opportunities that can benefit your career and social life. There is a lot to be gained from volunteering your time—having fun, and perhaps best of all, we can impact someone’s life and make it better. Written By: Connie E. Phillips, CIC, EBP, CIRMS, Connie Phillips Insurance Certified Insurance Counselor (CIC) Community Insurance and Risk Management Specialist (CIRMS) CAI Educated Business Partner (EBP)

HOMEOWNER Why do I do what I do with CAI as a Homeowner Volunteer? First, let me share that I am retired and have been for a while, and that makes volunteering a lot easier. In 2005, knowing we needed to re-evaluate our ability to maintain our eight-acre farmette, Mike and I moved to an HOA managed community. It is said, “You should know what you don’t know.” It was obvious we knew nothing about living with the restrictions that accompany a planned community. Gaining knowledge and self-preservation were the initial reasons for getting involved with community governance. Once involved on the committee level, our onsite manager, Vicki Eaton, suggested I get involved with the Chesapeake Region Chapter of CAI. The breakfast and homeowner seminars provide meaningful information that I often take to my community, improving the quality of all our lives. The unique programs the Chapter provides make me a better committee and board member, and a better neighbor.

What is the payback for my involvement? For our community: education regarding all aspects of Community Living and Governance. For me: personal growth (FYI—you can still grow intellectually beyond the age of 75). More importantly, it is the relationships that have been built with my fellow Chapter members and staff. We are not only professional colleagues and mentors, we are also dear friends. Thank You for the exciting opportunities the Chesapeake Region Chapter continues to provide! Written by: Ruth Harlan Carroll Vista Condominium Association

MANAGER When I entered the world of community management in 2001, I had no real concept of the position and what was expected of me. It soon became apparent that homeowners looked to me to provide information on a wide array of topics, from what insurance policies are needed to how to form and run a successful swim team. Fortunately, early on in my career, I found a community that consisted of professional managers, management companies, volunteer community leaders and business partners. I found Community Association Institute (CAI). CAI provided me with so many opportunities. It supported my professional development by offering educational seminars and training which helped to expand my toolbox of knowledge and obtain professional credentials. It also provided a place where I could not only interact with my fellow managers, but where I could connect with business partners who could assist me in seeking resolutions that faced my communities. CAI is a close, cohesive community. It serves as a wonderful network for camaraderie, support, and friendship. Connecting on a personal level is one of the many factors that make working within the community association industry so unique and so special. I strongly urge all community managers to join CAI. It will help you become the best manager you can be and provide friendships that will last long after the business day has ended.

What is the payback for my involvement? For our community: education regarding all aspects of Community Living and Governance. For me: personal growth. (FYI—you can still grow intellectually beyond the age of 75).”

Written by: Vicki E. Eaton, CMCA®, AMS®, LSM®, PCAM® Community Association Services, Inc.

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Hear From Our

COMMITTEE LEADERS!

The Chesapeake Region Chapter is always looking for new volunteers to serve on our committees! Below are some responses from our committee chairs and vice-chairs on their purpose, goals, and favorite things about our Chapter committees. If you are interested in serving on one of our committees, please contact the chair or vice-chair or email the Chapter office at contact@caimdches.org. NEWSLETTER

SOCIAL

CHAIR

CHAIR

Don Plank, PCAM National Cooperative Bank dplank@ncb.coop

Dani Bressler Toepfer Construction Co., Inc. dbressler@toepferco.com

VICE-CHAIR Brooke Jordan, CMCA

VICE-CHAIR Carrie Ehart

SCHEDULE

The Newsletter Committee meets via Zoom on every first Thursday of the month at 10:00 am.

SCHEDULE

The Social Committee meets on every fourth Thursday of the month at 10:00 am.

PURPOSE

The purpose of the Newsletter Committee is to pull together relevant and timely content for the Beacon Newsletter. This involves brainstorming topics, soliciting articles from Chapter members, and assisting in the review and editing of submitted articles. The committee also provides input into advertising options and pricing.

PURPOSE

We are responsible for planning, marketing, and implementing social/networking events as well as community service activities. In 2021, we are planning a mixology class, virtual happy hour with guess that baby picture trivia game, and an outdoor summer event. We will also continue our partnerships with the Maryland Food Bank and Toys for Tots in addition to other new community service events planned for the year.

Tidewater Property Management bjordan@tidewaterproperty.com

HIGHLIGHTS Regularly connecting with smart, dedicated

individuals who are passionate about the issues impacting community associations. While we always have an agenda, more often than not, I’m amazed at the fantastic tangents we branch out on during our MAXIMUM one-hour, monthly Zoom call. We hope you’ll join us!

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Raine & Son, LLC cehart@raineandson.com

HIGHLIGHTS It is very exciting to share ideas with other Chapter

members on a monthly basis and know that your efforts will benefit the Chapter as a whole. We have the added benefit of planning fun events which often makes for some very fun committee meetings.

GOLF

EDUCATION

CHAIR

Scott Karam Kris Konstruction Roofing Professionals skaram@kriskonstruction.com

CHAIR

Noni Roan, CMCA CIT noni.roan@cit.com

VICE-CHAIR Kara Permisohn

VICE-CHAIR Susan Blackburn, CMCA, AMS, PCAM

SCHEDULE

The Golf Committee meets on every second Friday of the month at 9:30 am.

SCHEDULE

The Education Committee meets on every first Wednesday of the month at 9:30 am.

PURPOSE

The purpose of the Golf Committee is to plan, market, and implement an annual outing by offering a memorable networking opportunity. Committee members are responsible for assisting Chapter staff with planning, promotion, and generating financial support which benefits the Chapter’s operations and charity of choice. This is accomplished by developing sponsorships, soliciting sponsors, and determining registration fees for fundraising. There’s a hands-on expectation on the event day for committee members to volunteer their time for a smooth operation.

PURPOSE

The purpose of the Education Committee is to provide relevant suggestions to the Board for educational classes. The committee meets monthly to discuss ideas for manager and homeowner seminars. In the fall of each year, the committee holds an Education Retreat where the suggested seminar topics are presented and voted upon. These topics are then presented to the Board for possible educational seminars the following year. Committee members volunteer to serve as seminar coordinators for the seminars that the Board chooses.

Minkoff Company kpermisohn@minkoff.com

HIGHLIGHTS One of the best parts of serving on the Golf

Committee has been watching this event and the Chapter grow over the past 25 years. Networking allows for relationships to form with a camaraderie like no other, while delicious food, beverages, a little exercise, and a fantastic day are enjoyed by all! In addition, the Golf Committee encourages development of leadership skills, brainstorming, and promotes Chapter participation.

Community Association Management Professionals sblackburn@gocampmgmt.com

HIGHLIGHTS Having an impact on the education given to those

who work and volunteer in the community association industry. The members of this committee are dedicated to education and ways to present material in a dynamic format. We welcome all those who feel the same, and we would especially love to have more managers and homeowners join us because we want to know what you want to learn!

ATTENTION HOMEOWNERS! Virtual Board Leadership Development Workshop Friday, March 19th and Saturday, March 20th - Register Here Friday, May 7th and Saturday, May 8th - Register Here Friday, November 11th and Saturday, November 12th - Register Here This workshop will teach you how to become a more successful board member and how you can recruit and support new volunteers. You'll learn the role of the board, the president and other leadership positions, and you'll identify effective ways to work with professional managers and service providers. All attendees will be receiving the Board Member Toolkit, a best-selling book from CAI Press and the The Board Member Toolkit Workbook. 9

MEMBERSHIP

L.E.A.D (LEADERSHIP ENHANCEMENT AND DEVELOPMENT) FOR TOMORROW COMMITTEE

CHAIR

CHAIR

Ron Bridge Risk Strategies Company rbridge@risk-strategies.com

Nichol Means, CMCA Community Association Services, Inc., AAMC assistantmanager@wmconservancy.com

VICE-CHAIR Mary Underwood, CMCA

VICE-CHAIR Mahogani Brevett

SCHEDULE

The Membership Committee typically meets on every third Tuesday of the month at 1:00 pm.

SCHEDULE

The L.E.A.D Committee meets on every first Thursday of the month at 11:00 am.

PURPOSE

The purpose of the Membership Committee includes developing and planning strategies for recruiting and welcoming new members as well as promoting the benefits of membership. We also familiarize members with Chapter resources, facilitate professional networking, and promote the value of CAI to the public using the Chapter’s multiple outreach platforms.

PURPOSE

The L.E.A.D for Tomorrow Committee is the place for professionals interested in becoming the future leaders of the industry. The committee creates, develops, and promotes Chapter engagement by assisting in professional growth and by promoting connections through networking, volunteering, and contributing to charitable events.

Condominium Venture, Inc. munderwood@cviinc.com

HIGHLIGHTS The Membership Committee offers something for

Comsource Management parksidemgr@comsource.com

HIGHLIGHTS L.E.A.D for Tomorrow is FUN! We engage in relevant conversations, networking, and training that help you grow as an individual and a professional. As if all that is not reason enough to love LEAD, we also give back to the community by helping organize a successful fundraiser.

everyone: communities, community managers, and business partners!

DELMARVA CHAIR

EXPO Chad Toms Whiteford, Taylor & Preston ctoms@wtplaw.com

CHAIR

Ellen Throop Elmore & Throop, P.C. ethroop@elmore-throop.com

VICE-CHAIR Lisa Meck, CMCA, AMS

VICE-CHAIR Joanne Frallicciardi, CMCA, AMS

SCHEDULE

The Delmarva Committee meets on every second Monday of the month at 2:00 pm.

SCHEDULE

The Expo committee meets on every second Tuesday of the month at 9:30 am.

PURPOSE

The Delmarva Committee plans and implements educational and networking events to promote education and recruitment of new members on the Eastern Shore of Maryland & Delaware Beaches. The committee typically organizes two educational events a year, several networking opportunities, and coordinates with the Expo Committee to provide transportation and/or incentives for attendance at the annual Expo and Symposium.

PURPOSE

The Expo Committee helps plan, market, and implement the Chapter’s annual Expo. The full day event provides networking opportunities and educational programs for all Chapter members. In addition, the committee assists the Board and Chapter staff in planning, promoting, and generating financial support for the annual Expo through various means such as sponsorships and registration fees.

Legum & Norman lmeck@legumnorman.com

HIGHLIGHTS The committee allows for focused education, interaction, and exchange of information that is relevant to resort and beach communities.

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Community Association Management, LLC joannef@camllc.com

HIGHLIGHTS Being on the committee allows one to help provide

valuable and in-depth insight and knowledge about the proper operations of communities through the vast array of speakers and presentations. Additionally, serving on the committee creates stronger bonds with the various members in the Chapter and provides time to create some fun for all.

LEGISLATIVE—NEW FOR 2021!

COMMUNICATIONS COMMITTEE—NEW FOR 2021!

CHAIR

PURPOSE

Cynthia Hitt Kent Law Office of Cynthia Hitt Kent, LLC ckent@hittkentlaw.com

VICE-CHAIR Ruth Harlan

Homeowner Member randmharlan@verizon.net

SCHEDULE

The legislative committee meets on every fourth Thursday of the month at 4:00 pm.

PURPOSE

The newly formed Chesapeake Region Chapter’s Legislative Committee will assist the MD-LAC by informing the MD-LAC of issues encountered by Chapter members requiring a legislative solution at the state level. In addition, the Committee will provide the MD-LAC with input on legislation introduced at the state level impacting only a certain county. The Committee will monitor and influence legislation at the county level within the Chapter’s Maryland and Delaware region. As a newly formed committee, members anticipate a challenging yet rewarding experience that will benefit the Chapter’s entire membership.

The purpose of the newly formed Communication Committee is to identify and develop communication materials for the Chapter. The committee will identify themes and campaigns that the Chapter can use each year to create impactful communication to its members. These would include, but are not limited to, email campaigns for events and membership drives and any print material that is created throughout the year. The committee will also identify new forms of communication that the Chapter could use (e.g., video emails) and evaluate the success of its current communications. The goal of this committee is to improve the visibility of the Chapter and its events and to strengthen its relationships with its members.

Excited to chart your course? Get started by checking out our Events Calendar on page 29 and our PMDP course schedule on page 31!

At NCB, we help building managers conquer the impossible. With underlying mortgages, capital improvement loans, reserve accounts, lockbox & payment processing, and unit loans, we’re the real estate bank with unreal services.

Don Plank

Vice President (703) 302-1928 dplank@ncb.coop

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MINKOFF COMPANY

DIAMOND SPONSOR SHOWCASE 2021

At Minkoff Company we work and operate under the notion that “When disaster strikes, experience matters.” As proud Diamond Sponsors for the Chesapeake Region Chapter, Minkoff has kept our doors open for business without any disruption. So many changes were required during the past year that we quickly adopted an attitude of fluidity like never before!

Our field crews are on the front lines interacting with management, homeowners, and tenants… but are adhering to the following guidelines.

We feel it is important to share the latest updates on how Minkoff is handling our projects in light of the Coronavirus pandemic. “We Respond, We Restore” with our turnkey restoration system that has proven successful for over seventy years. Minkoff continues to focus on serving the multifamily industry. Our teams continue to respond to 24-hour emergency calls to address damage caused by fires, floods, mold and other types of property damage. For the safety of our employees and our clients, we immediately put certain measures and protocols in place.

1

If any symptoms are present on the part of our employee(s), they will be sent home, immediately.

2

Our employees will socially distance on the jobsite, as suggested by the CDC.

3

Our employees will not shake hands with others.

4

We will be requesting that customers (residents and/or tenants) leave the work area while work is underway—if they refuse, we have instructed our employees to stop work and leave the job site.

5

We will refuse service to customers who appear sick and/or who have tested positive.

6

We are making sure that soap & water are available to our crews at all times—instructing them to wash before and after jobs, before and after entry/exit of the truck, etc.

7

When possible, we are asking our employees to drive to the jobsite separately—whereas they occasionally come 2 to a vehicle.

8

Our employees are not to be sharing tools/equipment.

9

Our team members wear N95 dust masks at all times.

All Minkoff employees able to do so are working from home to minimize face to face contact. A small core team reports to the office as needed Monday through Friday. Prior to entering the office or reporting to our job sites, each Minkoff team member uses a COVID-19 Symptom Checker app which presents twelve questions about up to the minute physical symptoms, recent travel, work outside the home and potential exposure to others with known or suspected COVID symptoms. This survey is saved with a date and time stamp and submitted to our Director of Human Resources.

As new recommendations become available from the CDC, we will implement those that make sense for our workforce and our customers. While we understand that attending to property damage is critical, we are putting the safety of our employees and customers first. Minkoff offers a friendly reminder to wear your masks, wash your hands and stay well in 2021! Written by: Kara Permisohn

11716 Baltimore Avenue Beltsville, MD 20705 t: 301.347.1111 c: 301.252.3845

KARA PERMISOHN Account Executive

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kpermisohn@minkoff.com www.minkoff.com

2021 HOMEOWNER WEBINARS SCHEDULED The Chesapeake Chapter is offering the following 5 Webinars geared specifically for Board Members & Homeowners.

COST: Members—$10.00 | Non-Members—$20.00 Tuesday, February 23, 2021

ATTENTION HOMEOWNERS!

Wednesday, May 26, 2021

7:00–9:00 pm

7:00–9:00 pm

“Partnering With Your Management Company”

“How to Make the Best Use of Professional Advisors”

Saturday, April 24, 2021

Saturday, June 26, 2021

9:30–11:30 am “Stay in Your Lane”

9:30–11:30 am “Managing your Community’s Reputation”

Thursday, September 30, 2021 7:00–9:00 pm “Board Member Best Practices”

PLEASE NOTE: dates may be subject to change. For more information about each seminar, visit our events page at www.caimdches.org/events. Contact the Chapter Office for questions: contact@caimdches.org

Connie Phillips Insurance CONDOMINIUM & HOMEOWNERS ASSOCIATION INSURANCE CONSULTANT As an Independent Insurance Agency, CPI has unlimited access to the major carriers for Condo coverages. Our COMPARATIVE RATER PROGRAM allows us to provide you with a comparison of coverages and premiums. Experienced in reviewing and assisting in the selection of Master Policy coverages, attending board meetings, and offering on-site insurance and financial seminars. *** Complimentary Breakfast or Lunch-n-Learn Seminars. ***

Property • General Liability Umbrella • Excess Limits Directors & Officers Liability Fidelity Bond • Flood Call us today for a review of your Condominium/Homeowners Association insurance programs

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CONGRATULATIONS to Our Board of Directors for 2021

Congratulations to our 2021 President! Gail Windisch, CMCA, AMS, PCAM with Tidewater Property Management, Inc. AAMC

We would like to welcome the following new members to the Board: Cynthia McKoin, Homeowner, Potomac Ridge Condo, Inc. Cindy has lived in her condo community Potomac Ridge, Hagerstown MD, for 22 years. She has served on its Board of Directors intermittently since 2000, most recently as vice president and now president. She joined CAI/Chesapeake Chapter in 2018 to enhance her knowledge of Community Associations and to network with Community Association professionals, homeowners, and business partners. She has attended multiple CAI and Chesapeake educational offerings, also the 2019 Baltimore Expo, the 2020 virtual Expo and Annual meetings. She was co-coordinator and a presenter for the August 2020 Chesapeake webinar “Crime Detection, Protection and Prevention“. Cindy affirms CAI has significantly benefited her, her Board, and her Community. She looks forward to being the Homeowner representative on the 2021 Chesapeake CAI Board.

Rebecca Clemson-Petrik, CMCA, AMS, PCAM, Manager, FirstService Residential Rebecca Clemson-Petrik CMCA, AMS, PCAM has been in the community association industry for the past 12 years, working with FirstService Residential for the past 9. As a Regional Manager for the Maryland East team, she oversees onsite managers throughout the Anne Arundel County and surrounding areas. Rebecca has been a part of the Education Committee for the past 3 years and has participated in two breakfast seminar panels. She is excited to have been elected to the Board of Directors, to step up and fill a larger role in the Chapter. She looks forward to promoting the continued growth of this Chapter and enhancing the value it provides to its members. Outside of Community Management, which can be difficult because faded shutters are a major pet peeve that sometimes cannot be ignored outside of work, Rebecca enjoys spending time with her family, travel (go away COVID) and wine tasting. She is excited to introduce her daughter to Anne Arundel County, after recently moving to the area, and looks forward to this spring and summer when it will (hopefully) be safer to explore.

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Continuing Board Members James Anderson, PE, Becht Engineering BT Rod Clark, The Towers Condominium Vicki Eaton, CMCA, AMS, LSM, PCAM, Community Association Services, Inc., AAMC Susan Rapaport, Davis, Agnor, Rapaport & Skalny Kelly Rae, RoofPro, LLC B.K. Swartwood, CMCA, AMS, PCAM, Comsource Management, Inc., AAMC

SAVE THE DATE! 2021 Chesapeake Region Chapter Annual Golf Outing Date: Monday, August 30, 2021 Location: Norbeck Country Club, Olney, MD Time: 9:00 am-Registration opens 10:00 AM - Shotgun Start Details on Sponsorships and Registration to follow soon!

ROOFPRO

DIAMOND SPONSOR SHOWCASE 2021

“Roofing It Right, The First Time” RoofPRO is owned and operated by Tim Taylor. Tim is respected in the industry as a resource for developing innovative and creative solutions for roofing applications and products. RoofPRO began with the mission of bringing excellence to the roofing industry. The RoofPRO slogan “Roofing it Right the First Time” is for the homeowner and the craftsman. First, the homeowner can choose to roof it right the first time, or choose to cut corners and pay for it later. Second, the craftsman needs to correctly install every roof, the first time.

Services RoofPRO brings expertise to all roofing, skylight, siding and gutter applications. RoofPRO partners with local engineers and managers to provide the best possible solutions to protect the building and homeowner. RoofPRO installs and services all low-slope, shingle, metal, TPO, EPDM, PVC, and BUR roofing applications for Condominiums, Commercial, HOA’s, and individual homeowners. RoofPRO also provides high quality community inspection reports, service agreements and emergency service. Inquire for more services and details.

Roof Maintenance Preventative roof maintenance is a commonly overlooked necessity. Preventative maintenance can add decades to the life of your roof when regularly performed. Pipe collars and sealants are typically the first maintenance needs after a new roof is installed. The brand of pipe collar and type of sealant, are extremely important items to consider when performing these maintenance items. RoofPRO uses the best performing sealants and pipe collars to ensure maximum protection for the property with minimal upkeep. Lowering overall costs for the community.

Safety (No Means No) Roofing is a notoriously dangerous profession. Valuing the safety of their team is of utmost importance. The RoofPRO employee has friends, spouses and children to return home to every day. Occasionally, RoofPRO receives calls from boards and managers, requesting them to perform dangerous activities outside of safety regulations, for the sake of saving a quick dollar. RoofPRO has and will always, respectfully decline. Training their team in roofing safety provides a smooth job, and limits the chances of an accidents occurring on your property. For a free quote, call 410-428-6806 Ext:2 or email Commercial@roofpromd.com Visit our website at www.roofpromd.com

Training RoofPRO technicians are held to the highest standards of craftsmanship. RoofPRO consistently trains their technicians and managers on the most up to date installation and service standards, direct from the manufacturer. The manufacturer holds RoofPRO accountable to maintain excellence through these regular attendance of the trainings. These extensive trainings are mandatory for all technicians and managers. When a RoofPRO team member steps on the roof, they bring up to date practices and knowledge to the job.

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EMOTIONAL INTELLIGENCE Is Where the Magic Happens

I’VE WORN A FEW DIFFERENT HATS THROUGH THE YEARS, but for the most part my job has been to do one of two things—fix stuff or make stuff better. I do other work, of course, but those two have been at the heart of the work that really mattered most over the past decade or three. I’ve partnered with and supported dozens, probably hundreds, of board members, managers, and other professionals who serve community associations (definitely hundreds, I suppose, if you count conference and workshop participants). There have certainly been times when a lack of technical knowledge contributed to the situations I’ve helped people to get through. But frequently, that’s been the easy part to fix. More times than not it was the human factor that was at the root of the toughest problems, to one degree or another. The biggest challenge can be the ability to see ourselves, our circumstances, and the people around us in context. Then we can figure out the best means, methods, and timing to apply all that technical knowledge. That’s what gets things done most effectively and keeps them going smoothly and sustainably. For the most part, it’s not a lack of IQ that kills us, it’s a lack of EQ (or Emotional Intelligence). Book smarts has its limits. Emotional intelligence is the difference maker. You’ve known it when you’ve seen it, and you know when it’s missing. You’ve been around others who are comfortable in their own skin and make connections, and you’ve suffered the company of those who aren’t and don’t. You’ve seen those who seemed to magically make it all come together, and you’ve seen clueless bosses and board members steamroll their way into one debacle after another. One way or another, whenever we are living and working with other human beings, it is personal and group emotional intelligence that makes the difference between knowledge and wisdom, between success and failure, between achievement and frustration. We work with people we cannot control. Therefore, we need to deal with the human experience, like it or not. This means going deeper, learning the art of this work, and embracing leadership. And the art of leadership requires a knowledge of the palette of emotional intelligence. It is this art that connects on a deeper level, engaging both heart and head, merging motivation with intellect. EQ starts off as an inside job—learning yourself and figuring out how to impact others and manage yourself. It then looks outward—figuring out where others are coming from and adjusting your approach to make connections and get stuff done. These are not fluffy “soft skills.” It takes work to master them. Research in the behavioral sciences has revealed the chemistry behind it and its organizational impact. It can be studied, measured, and grown. It helps young managers and new board members avoid burnout and find fulfillment in their work. And we had better start talking about it in our world if we are to begin converting some of the vicious cycles common to our experience into success cycles. This is not to downplay the importance of competence in the nuts and bolts of the business. As Joe Wise, owner of Wise Property Solutions in Johnson City, Tennessee correctly stated, “EQ does not patch a deficiency in technical or professional knowledge.” But it’s time we went beyond technical proficiency and a focus on designations as a measure of professionalism. We will be judged neither by the knowledge we possess nor the letters after our names. We’ll be judged by what we get done and the impact we make. So let us start talking about how to add emotional intelligence to our artist’s palette and learn how to do the hard work that makes the magic happen.

And the art of leadership requires a knowledge of the palette of emotional intelligence. It is this art that connects on a deeper level, engaging both heart and head, merging motivation with intellect.”

Written by: Tom Willis, PCAM Association Bridge, LLC https://www.associationbridge.com/ This article was originally published at: http://www.tomasaurusrexblog.com/?p=257 A special thank you to Tom for speaking on Emotional Intelligence at our first Webinar of the year on Wednesday, February 3rd!

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HOARDING

A N D CO M M U N I T Y A S S O C I AT I O N S

B

oards of Directors and Community Managers are often faced with unique challenges which may include “hoarding,” a medical condition consisting of behaviors that often lead to unclean and unsafe environments, affecting other residents and possibly the community at large. A primary duty of the Board of Directors, working collaboratively with the Community Manager, is to oversee the common areas and to help ensure the maintenance of these areas; hoarding can compromise that goal, but there are strategies and recommendations to help protect the Association’s assets as well as the safety of residents. Situations with residents suffering from hoarding can be difficult and delicate for the Board and Community Manager to address, in part, due to the psychological and legal facets of hoarding. However, Boards and Community Managers can achieve their goals by understanding the nature of the disorder and working with the Association’s Legal Counsel and other professionals.

What is Hoarding? As of 2013, the American Psychiatric Association (APA) acknowledged hoarding as a legitimate and devastating mental disorder (2020). According to the APA, hoarding occurs in “individuals who have difficulty discarding items because of a strong perceived need to save items and/or distress associated with discarding” (Parekh, 2017). Hoarding will result in the accumulation of a large number of possessions that congest and clutter living areas to the extent that these areas may become unusable. People with hoarding disorder often save random items and store them haphazardly (Parekh, 2017). When hoarding becomes clinically severe, it has been linked to an increased risk of fires, falling, poor sanitation, and other health concerns (Frost et. al., 2007, p. 1468). It should be noted that hoarding is not the same as collecting. Collectors search and hold onto specific items while those who suffer from a hoarding disorder save random and obsolete items which they believe have sentimental value. Hoarding is much more widespread than earlier believed; the APA estimates that about 2–6% of the American population suffer from hoarding disorder (most prevalent in elderly adults ages 55–94). The exact causes of hoarding are uncertain, but previous brain injuries or psychological trauma can worsen symptoms. Hoarding may also stem from other mental illnesses such as OCD or depression (APA, 2020).

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Warning Signs of Hoarding, Specifically within a Shared Community The most obvious sign of moderate to extreme hoarding behaviors is an accumulation of possessions that fill, block, and clutter the living areas. Typical items include saved magazines, newspapers, clothes, books, and containers. Some hoarders collect food and allow it to spoil, creating odors that may be reported by neighbors. Unusual insect or rodent infestations can be another sign of food or refuse buildup inside a unit. The Board and Community Managers should keep in mind that hoarding behaviors are often deliberately hidden by those suffering from a hoarding disorder. Residents frequently avoid opening their door to neighbors, visitors, and maintenance people, and they may also become reclusive as well as experience emotional distress because of the clutter. In some cases, residents may have trouble participating in their daily routines, jobs, and social activities.

Hoarding and Fair Housing Act Due to hoarding’s designation as a mental disorder, it falls under the category of disability, meaning that hoarding is protected under the Fair Housing Act. Special accommodation must be provided by the Association when specifically asked for by the owner or the tenant. This would include allowing the person time to clean up the home and get it back to appropriate living conditions. However, if hoarding has become so extreme to the point that it poses a threat to the health and safety of others, or the behavior causes substantial property damage, this person would no longer be protected under the Fair Housing Act. Under these circumstances, an Association Board, after consultation with their Association Attorney, may deny a special accommodation if the accommodation will not minimize or eliminate the threat. It is strongly recommended that the Association Board consult with their Association Attorney before moving forward with any action regarding this issue to ensure proper procedures are taken.

Approaching Residents with Hoarding Behaviors The most important skill that the Board of Directors and Community Manager can bring to a hoarding situation is a non-judgmental yet problem-solving mindset. Some options for handling a hoarding situation are as follows:

1

Send the owner a written notice letting them know the Association is aware of the situation and that they must clean up the home as it poses a safety hazard. Be sure to give a specific time frame for compliance. Though these notices rarely seem to work, they are a necessary step in achieving resolution and documenting “proof of notice” in case legal action is required.

2

The Board of Directors may suggest trying to reach out to a family member, make them aware of the situation, and ask for their assistance. If that is the case, the Board of Directors would want to consult with legal counsel prior to this action being taken.

3

Many cities and towns have hoarding task forces that can offer support to the hoarder. The Board of Directors, along with the Community Manager, may want to contact them for assistance, which could be a good first step. However, remember to consult with the Association’s Attorney prior to taking any action.

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You may ask, “Can’t the Association just go in and clean out the unit?” Many professionals agree that simply clearing out a property of its contents will not have a long-term impact on the situation, and it will likely reoccur. Behavior-based cognitive and behavioral treatments and other interventions by trained professionals can be more effective in controlling the behavior. The involvement of trained professionals to help address hoarding behaviors will help to work toward a permanent resolution to the behavioral and mental issue at play.

Hoarding and Risk-Management Hoarding can also cause homeowners insurance claims to be denied as hazards may arise due to negligence and poor home maintenance. Below are a few of the more common risks.

1

Fire Risk: Hoarding causes a cluttered environment which makes movability within living spaces extremely difficult and often cuts off access to vital exits (APA, 2017; Mayo Clinic, 2018). Should a fire start, the risk of death increases due to blocked entry and exit points which make it difficult for first responders to access a space.

2

Water Damage: The hoarder’s accumulated clutter not only poses a fire risk, but also camouflages to potential water damage. When a space is thrown into disorder due to the accumulation of clutter, many maintenance items, such as water accumulation, go unnoticed. Unseen water damage may result not only in large insurance claims for damage to the home but the insured’s possessions as well (Donnelly, 2017). In some cases, the hoarder may know that a plumbing issue exists and may know the source of the leak, but typically they will not call a plumber to fix the problem because they don’t want anyone in the home. This means water damage and plumbing issues go unresolved for extended periods of time and may cause damage to not only the owner’s home, but other units as well.

3

Structural Damage: The home may be impacted with mold and/or rodent infestations that affect the structure of the home, resulting in weight bearing issues and potential structural damage.

4

Physical Risk: One of the most salient risks posed by excessive hoarding is the risk of falling. Stacked and condensed stored items may become tripping hazards, and stacked items may become unstable and fall over, causing serious injury to others.

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Claims Scenario The potential for hazards caused by hoarding are not to be taken lightly as evidenced by past claims. In one event, a condominium suffered extensive damages due to a fire caused by hoarding. The fire began in the unit’s attic, and due to the increased fire load of the owner’s belongings, the fire quickly spread to other units. First responders were able to bring the flames under control and save the occupants, but it was clear that the fire was avoidable had the hoarding issue not been present. In another instance, the home of a hoarder had severe floorboard damage due to flooding. The water damage worsened over the years, but the homeowner had no idea as their home was filled with overflowing trash bags. The intense hoarding blocked access to their kitchen and bathroom and allowed an insect and rodent infestation. The water damage to the floorboards was dangerous not only to the owner living in the home, but also to anyone living in units underneath. These examples are a reminder that hoarding can easily turn into an issue that affects not only the unit’s owner but those around them as well. So watch for signs of hoarding and search and use available resources to actively manage cases. Your community’s health and safety may well depend on your actions.

References American Psychiatric Association. (2020). Help With Hoarding Disorder. https://www.psychiatry.org/patients-families/ hoarding-disorder Bratiotis C., Otte, S., Steketee, G., Muroff, J., & Frost, R. O. (2009). Hoarding Fact Sheet. International OCD Foundation. https://iocdf. org/wp-content/uploads/2014/10/Hoarding-Fact-Sheet.pdf Donnelly, K. (2017, August 30). The Dangers of Hoarding. Clutter Hoarding Cleanup. https://www.clutterhoardingcleanup.com/ resources/hoarding/dangers-hoarding Frost, R. O., Tolin, D. F., & Steketee, G. (2007). An open trial of cognitive-behavioral therapy for compulsive hoarding. Behaviour Research and Therapy, 45(7), 1461–1470. https://doi.org/10.1016/j. brat.2007.01.001 Mayo Clinic. (2018, February 3). Hoarding disorder—Symptoms and causes. https://www.mayoclinic.org/diseases-conditions/hoardingdisorder/symptoms-causes/syc-20356056 Parekh, R. (2017, July). What is Hoarding Disorder. Https://Www. Psychiatry.Org/Patients-Families/Hoarding-Disorder/What-IsHoarding-Disorder. https://www.psychiatry.org/patients-families/ hoarding-disorder/what-is-hoarding-disorder PuroClean. (2019, February 21). How Hoarding Affects Your Homeowners Insurance. PuroClean Restoration Cleaning. https:// www.puroclean.com/jacksonville-fl-puroclean-restorationcleaning/blog/how-hoarding-affects-your-homeownersinsurance/#:%7E:text=Water%20Damage%20%E2%80%93%20 Because%20of%20the,leaks%20can%20worsen%20the%20damage

Written by: Sami Satouri, RHU®, ChHC®, President of Quest Insurance 703-961-8886 ssatouri@questinsurance.us And Anna Novak, Senior Move Manager® & owner of HomeTransitionPros.com And the Chesapeake Chapter Newsletter Committee

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ATLANTIC MAINTENANCE GROUP

DIAMOND SPONSOR SHOWCASE 2021

AMG is a top quality, multi-service landscape and concrete maintenance company that employs certified experts and skilled, highly trained professionals in their fields of expertise to help clients with a vast array of services. Landscape Services

Painting and General Contracting Services

High quality landscape maintenance service for commercial and residential properties, lawn mowing/trimming/edging, assessments to provide a comprehensive turf management program designed specifically for each lawn to maximize nutrient needs for every season, fertilization scheduling and applications, aeration and over-seeding to help lawns absorb more nutrients and oxygen, while increasing turf thickness and improving the health and look of the lawn, tree and shrub care by horticultural experts and a MD certified arborist, leaf removal and weed control through the use of pre-emergents, regular weeding, and other specialized treatments.

AMG offers their high quality services their clients have come to expect, with painting and general contracting services for commercial and multifamily properties in a multi-state area. These services include exterior/interior painting, surface preparation, priming, project inspection with thorough materials clean up once the job is complete, and much more.

AMG offers irrigation services to their wide repertoire of landscape services that they can now offer to customers. In addition, AMG offers virtual landscape designs tailored to their clients expectations to help them achieve their dream landscape, which include the design and installation of patios, pavers, retaining walls, tree/ shrub positioning and planting, sod installation, and outdoor lighting designs and implementations to help create that soft-scape look and accentuate desired landscape features, as well as providing additional security measures for that peace of mind. Problematic drainage and landscape soil erosion issues can be resolved through a variety of construction options that include, retaining walls, properly placed downspouts and resurfacing methods to name a few.

Snow Removal Services Employing a wide variety of snow removal equipment including snow plows, dump trucks, salt spreaders, bobcats, 4 wheelers, snow blowers and multiple crews of snow removal experts, AMG can respond quickly and efficiently to snow and ice removal from parking lots, roads and sidewalks, salt and ice melt applications and snow relocation, as needed, over the areas winter weather months.

Additional Services Additional services include wallpaper hanging, virtual designing, paneling, vinyl wall covering, dry wall installation and repair, experienced carpentry repairs, caulking needs, siding, gutter, power washing, custom cut seamless gutters, tenant renovation and demolition, and roofing. Whether it be renovation or repairs, AMG provides unparalleled service and follow-through on every job they undertake. They will also work around their customers schedule to make the process convenient with minimal impact. ***New*** AMG is now offering trash removal services to serve your community needs. AMG has acquired front end loaders and equipment that will expand their wide variety of services and can now remove trash and recyclables from your Community. For more information on this new service, please contact Gary Saylor at Gary@amgmd.com to review these new trash removal processes and to request a proposal for your Community’s trash removal needs. For a free quote on any of our services, please call Atlantic Maintenance Group at: 410-768-4720 or email: Info@amgmd.com For a full listing of services, please view the website at: www.atlanticmaintenancegroup.com.

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BETTER COVERAGE. BETTER OPTIONS. America’s community association insurance partner is upping its game Community Association Underwriters of America (CAU) has joined forces with Munich Reinsurance America, Inc. (Munich Re, US) to deliver an even higher level of strength and sophistication to America’s community associations. Our solutions are custom-built by industry specialists to address the unique risks facing community associations, and now feature some powerful new options.

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GET TO KNOW CAU Community Association Underwriters of America (CAU) is a managing general agency and national leader in community association insurance and risk management. Founded in 1989, CAU services community associations, residential and office condominiums, cooperative apartments, and homeowners associations. CAU is based in Newtown, PA and offers property, casualty, fidelity, D&O, general liability, and ancillary products to a nationwide client base.

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CA License No. 0558510 © 2017 Alliant Specialty Insurance Services, Inc. All rights reserved. [2017-3804]

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Michael Romano, CIRMS, CPIA Marketing Specialist D 267 757 7169 MRomano@cauinsure.com

BACK TO BASICS

STRUCTURE The Overlooked Facet of Community Pond Management

LAKES AND PONDS CAN BE AMAZING FOCAL POINTS of our communities. People are innately drawn to water, and local waterbodies create natural spaces to enjoy a morning run, an afternoon walk with the dog, or a neighborhood social event. Many communities that I work with have implemented beautification and habitat enhancement projects for their ponds, and some have even hosted kids’ fishing derbies or remote-control boat races. But while maintaining healthy and attractive waterbodies is a priority for most HOAs, the basic structural and functional maintenance activities are frequently overlooked. It’s relatively easy for the average community manager or resident to identify when their stormwater pond is experiencing problems when it’s covered in weeds and algae or when the fish stop biting, but many of the tell-tale signs of structural trouble are more subtle and difficult to identify. Lakes and ponds can occur naturally in the landscape, but more often they are man-made, constructed for drinking water supply, irrigation, livestock watering, recreational use, or stormwater management—as is the case for most HOA waterbodies. There are many important components in a stormwater management facility that help regulate water levels, filter debris, and prevent flooding. All of these structural components require frequent inspections and maintenance to ensure the continued integrity and functionality of the waterbody. Without proactive monitoring, it is easy to accidentally overlook serious structural damage and volume loss until the problems require costly repairs and invasive solutions like dredging. In some localities, the inspection and maintenance of stormwater management facilities (also referred to as ‘BMPs’ or ‘best management practices’) is handled by the City or County; although, more commonly, it is the responsibility of the pond owners. Unfortunately, it can also be confusing to understand your HOA’s obligations for each of the facilities in the community, especially when the responsibilities can vary between localities, communities, and the facilities themselves. The key documentation that outlines the responsibilities of the HOA for stormwater facilities in the community is the Stormwater Maintenance Agreement with the locality. This document should exist for every facility that is part of an approved site development plan and should be on file with the locality if you aren’t able to locate it.

Your lake and pond management provider is typically a knowledgeable resource when it comes to understanding the frequency and formality of professional inspections. Typically, the age, condition, and complexity of the facility are considered, as well as the regulatory requirements of the locality. On a regular basis, your lake management professional will provide visual inspections of the entire facility. If concrete inlet pipes are present, they should also be checked for spalling, cracking, and misalignments. The outlet structures should be checked to ensure that water is properly flowing and that there are no blockages or damage to the trash rack if one is present. It is also important to monitor the water level in the pond—an abnormally high or low water level for an extended period of time could be a sign of a serious structural issue. The pond banks, including the dam embankment, should be inspected for erosion and animal burrows. They should be well vegetated with no bare spots. Finally, there should be no woody growth on the dam embankment or within 10 feet of any pond structure since tree roots can compromise the structural integrity of the embankment and can cause cracking, displacement or blockage of pipes. If potential areas of concern are identified, it is always cheaper to remediate them early rather than to perform costly repairs after the problems become more severe. For wet ponds, bathymetric studies should be performed periodically to document the current storage volume of the facilities and the extent of sedimentation. Likewise, more comprehensive monitoring with annual lake and pond assessments can pinpoint areas of potential concern and facilitate the development of custom solutions. Common solutions include aquatic weed and algae management, aeration, nanobubble technology, biological augmentation, nutrient remediation, mechanical hydro-raking and strategic erosion control. These strategies can be implemented as needed depending on the unique property characteristics, goals and budget of the community. Each facility is unique and is most effectively managed using a customized approach. A stormwater maintenance professional can help you develop a specific plan that prioritizes the goals of your community, so you can cut down on maintenance and expenses over time. Written by: Shannon Junior Aquatic Ecologist & Senior Business Development Consultant SŌlitude Lake Management https://www.solitudelakemanagement.com/

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NAGLE & ZALLER

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EDUCATION OPPORTUNITIES Come Grow with Us! The field of Community Associations is growing and shows no signs of slowing down. The CAI Chesapeake Chapter is dedicated to and strives to promote “educational opportunities” through many different programs and activities that encompass learning opportunities for board members, homeowners, community managers, professionals, and service providers. Whether you are new to the Community Association industry or a seasoned professional, board member or community volunteer, there is something for everyone to learn. The Chapter’s educational programs include webinars, breakfast meetings, Annual Symposium and Expo, as well as several committees and fun social activities. All of these provide opportunities for you to learn and gain confidence when dealing with community associations. Educational opportunities help keep members up to date with industry changes, allow members to meet and interact with new people, network, and work on projects/activities as part of a team. Webinars offer a way to keep within the social distancing mandates but allow participants to learn and interact with others from the Chapter. Visit the Chapter’s website to view the 2021 calendar. Do not miss an opportunity to sign up and be a part of the 2021 educational courses where a collaborative exchange of knowledge and information is shared to help our membership learn, achieve, and excel.

View our 2021 Calendar of Events here: https://www.caimdches.org/2021-calendar Written By: B.K. Swartwood, CMCA®, AMS®, PCAM® Chapter Vice-President Comsource Management AAMC® 301-261-3280

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Welcome New Members! New Chapter Members: October–December, 2020

Mr. Doug Adams The Village of Five Points Mr. Owen Ashbrook Sea Gate Condominium

Mrs. Melissa Demasters Ms. Janet Dowling Carroll Vista Condominium I, Inc.

Mrs. Lisa Bennett Tidewater Property Management

Mr. Mike Drummond Fairways South at Turf Valley Neighborhood Assoc, Inc.

Ms. Katherine Bentz The Gatherings at the Quarry Condominium

Mr. Samuel Durphy The Gatherings at the Quarry Condominium

Ms. Christine Boone Tidewater Property Management

Ms. Joan Fenwick Villages at Red Mill Pond

Mr. Edward Broczkowski Sea Gate Condominium

Mr. Ted Gean The Gatherings at the Quarry Condominium

Mr. Frank Brown Ocean Pines Association, Inc. Ms. Teresa Caldwell Sea Gate Condominium Mr. Francis Colby Carroll Vista Community Association Mr. Mike Collinus Solitude on White Creek Homeowners Association Ms. Linda Coyne Homeland Condominium Association Mr. Michael Norris Lewis Crook Nexterior Contracting, LLC. Ms. Nancy Cross Carroll Vista Community Association Mr. Steven Davis Fairways South at Turf Valley Neighborhood Assoc, Inc.

Mr. Steve Gettmann Fairways South at Turf Valley Neighborhood Assoc, Inc.

Mr. James LaBella Villages at Red Mill Pond

Mr. Remington Rice Premier Property Management

Mrs. Linda Lenihan Fairways South at Turf Valley Neighborhood Assoc, Inc.

Ms. Mary Rizzuto English Towers Condominium Association

Mr. Corey Andrew Lepson

Mr. Benjamin Rudo Villages at Woodholme

Ms. Lisa Liberty Sea Gate Condominium Ms. Kathleen Murray Matthews Ms. Katheryn McCamish English Towers Condominium Association Ms. Amy Miller SVN Miller Commercial Real Estate

Mr. Will Saunders Axos Bank Ms. Maureen Schroeder Legum & Norman—Ocean City Ms. Cindi Schuman Villages at Woodholme Ms. Leslie Seff Villages at Woodholme

Mrs. Nadena Mowry Property Management People, Inc.

Mr. Bruce Sessoms Tidewater Property Management

Mr. Bryan Mozeik Tidewater Property Management

Ms. Cathy Siegel Sea Gate Condominium

Mr. Doug Nichols SeaScape Property Management

Ms. Tara Smith

Mr. Greg Kappler Montego Bay Civic Association

Ms. Gail Payne Solitude on White Creek Homeowners Association

Ms. Mary Tucker Associa Mid-Atlantic—King of Prussia

Mr. Albert Kavalsky Villages at Woodholme

Ms. Harriet Pilert Montego Bay Civic Association

Mr. Robert Knauer Montego Bay Civic Association

Mr. Donald Pressler Fairways South at Turf Valley Neighborhood Assoc, Inc.

Mr. Ron Vanlent Solitude on White Creek Homeowners Association

Ms. Donna Grant Villages at Woodholme Mr. Christopher David Guerrero Brodie Management Mr. Dalal Hamad Legum & Norman—Ocean City Mr. Justin Hawkins Brodie Management Mrs. Lea Ann Jones

Mrs. Sandy Kvech Montego Bay Civic Association

Mr. Jeff Steele Sea Gate Condominium Ms. Patricia Nilson Legum & Norman—Bethany Beach Mr. Joe Stewart The Residence Park Place Ms. Pam Panizari Condominium Montego Bay Civic Association

Ms. Dana Watson Tidewater Property Management Mr. Jeff West

Serving property managers, community associations and homeowners for 30 years

Tavarious Butts, VP, Relationship Manager 703-284-0561 • Tavarious.Butts@BBandT.com Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. © 2018, Branch Banking and Trust Company. All rights reserved.

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410 - 7 6 6 - 2 8 5 5 nac@nacontracting.com

Residential and Commercial Painting Specializing in Property Management Interior & Exterior Painting Curb-Line Striping Powerwashing Renovations Siding Restorations Drywall Carpentry Flooring

Jeff Corelitz Cell 410.440.1440 jcorelitz@gopropainting.com

Fax 866.593.9889 MHIC #127946

Annapolis, Baltimore, Washington, D.C. Call for estimates on your community projects. We'll take care of your property. 27

2021 Educational breakfast webinars/seminars

The Chesapeake Region Chapter of Community Associations Institute announces its breakfast webinar/seminar schedule for 2021. Homeowners, Board Members, Managers, Management Companies and Service Providers are invited to attend these seminars, which are designed to help you effectively manage and work with a community association and its service providers.

Mark your calendar now!

Time: 9:30–11:30am

Please note: dates are subject to change. OUR FIRST BREAKFAST WEBINAR OF THE YEAR WAS HELD ON WEDNESDAY, FEBRUARY 3 ON “EMOTIONAL INTELLIGENCE (EQ): THE KEY TO PERSONAL AND PROFESSIONAL SUCCESS.”

Wednesday, March 10, 2021

Tuesday, September 14, 2021

WEBINAR “Legal Roundtable”

“Emergency Planning/Preparedness"

Friday, September 17, 2021 Friday, April 16, 2021 DELMARVA WEBINAR “Use of Technology in Virtual Meetings”

DELMARVA SEMINAR “Roundtable”

Wednesday, November 3, 2021 Wednesday, May 19, 2021

“Handling Difficult People & Situations”

WEBINAR “Insurance Claim Case Study”

Many Thanks to our 2021Breakfast Seminar Sponsors!

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Atlantic Maintenance Group

North Arundel Contracting

Becht Engineering BT

Pro Painting & Contracting

Community Association Underwriters of America

Rees Broome, PC

Construction Systems Group, Inc.

RoofPro

Doodycalls Pet Waste Removal

SageWater

Duradek MidAtlantic

T&D Duct Cleaning

Firstrust Bank

The Falcon Group

Hann & Hann Construction Services

TriState Restorations

Knott Mechanical

USI Insurance Services

Mr. Clean Power Washing LLC

Walker Consultants

National Cooperative Bank

WINTRUST Community Advantage

2021 Calendar of Events as of February 1, 2021 *PLEASE NOTE: Schedule is subject to change.* FEBRUARY

MARCH

APRIL

17 w

Board of Directors Meeting (9:30 am)

23 tues

Homeowner Webinar—“Partnering with your Management Company” (7–9:00 pm)

10 w

Breakfast Webinar—“Legal Roundtable”

11 th

Virtual Happy Hour (4–6:00 pm)

17 w

Board of Directors Meeting (9:30 am)

15–16

M-100, “The Essentials of Community Association Management”—Pikesville, MD

16 f

MAY

JUNE

AUGUST

Board of Directors Meeting (9:30 am)

24 sat

Homeowner Webinar—“Stay in your Lane” (9:30 am)

M-205—Risk Management— Pikesville, MD

18 w

Board of Directors Meeting (9:30 am)

30 m

Golf Outing—Norbeck Country Club—Olney, MD

SEPTEMBER 9–11

Delmarva Webinar—“Use of Technology in Virtual Meetings” (9:30 am)

21 w

5–6

OCTOBER

M-100—The Essentials of Community Association Management—Pikesville, MD

14 tues

Breakfast Seminar—“Emergency Planning/Preparedness”—Venue TBD

17 f

Delmarva Seminar—Annual Roundtable

22 w

Board of Directors Meeting (9:30 am)

30 th

Homeowner Webinar—“Board Member Best Practices” (7–9:00 pm)

13 w

Board of Directors Meeting (9:30 am)

19 tues

Annual Symposium and Expo— “Hindsight is 20/20”

21–22

M-310—Management Company Administration—Pikesville, MD

12 w

Board of Directors Meeting (9:30 am)

19 w

Breakfast Webinar—“Insurance Claim—Case Study”

21 f

M-201—Facilities Management— Pikesville, MD

26 w

Homeowner Webinar—“How to Make the Best Use of Professional Advisors” (7–9 pm)

10 th

Chapter Happy Hour—Venue TBD

11 f

M-202—Associations Management—Pikesville, MD

3f

Annual Social—Historic Savage Mill—Savage, MD

16 w

Board of Directors Meeting (9:30 am)

10 w

Board of Directors Meeting (9:30 am)

26 sat

Homeowner Webinar—“Managing your Community’s Reputation” (9:30 am)

NOVEMBER 3 w 17 w

DECEMBER 2–3

Breakfast Seminar—“Handling Difficult People & Situations”— Venue TBD Board of Directors Meeting (9:30 am) M-204—Community Governance— Pikesville, MD

VISIT OUR WEBSITE WWW.CAIMDCHES.ORG *Please note: Schedule is subject to change*

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Ad Size

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Full Page: 8" x 10"

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Half Page: Horizontal 8" x 5"

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Quarter Page: 3.5" x 4.5"

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Business Card: 3.5" x 2"

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When it comes to the law, our experience and attention to detail make all the difference.

www.darslaw.com | 410.995.5800

Advertising Deadline Spring/Summer issue: April 17, 2021. The size and rate information applies to camera-ready ads. These charges do not include artwork preparation that may be necessary to place ads. Signed contracts must accompany payment. The application form is located on the Chapter website: www.caimdches.org.

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Attention Managers!

2021 PMDP COURSE SCHEDULE Chesapeake Region Chapter

Virtual Programs

Apr. 15–17

M–100

The Essentials of Community Association Management, Pikesville, MD

Feb. 25–26

M360

Leadership Practices in Building Community

May 21

M–201

Facilities Management, Pikesville, MD

Mar. 11–12

M203

Community Leadership

Jun. 11

M–202

Associations Communications, Pikesville, MD

Mar. 18–19

M205

Risk Management

Aug. 5–6

M–205

Risk Management, Pikesville, MD

Apr. 8–9

M350

Manager and the Law

Sept. 9–11

M–100

The Essentials of Community Association Management, Pikesville, MD

Apr. 15–16

M201

Facilities Management

Apr. 15–16

CASE

CASE

Oct. 21–22

M–310

Management Company Administration, Pikesville, MD

May 27–28

M206

Financial Management

Dec. 2–3

M–204

Community Governance, Pikesville, MD

Jun. 3–4

M370

Managing Developing Communities

Jun. 24–25

M100

The Essentials of Community Association Management

Jul. 8–9

M202

Associations Communications

July 22–23

M320

High-Rise Maintenance and Management

Aug. 5–6

M206

Financial Management

Aug. 19–20

M310

Management Company Administration

Aug. 26–27

M330

Advanced Insurance and Risk Management

Sept. 30–Oct. 1

CASE

CASE

Oct. 14–15

M100

The Essentials of Community Association Management

Oct. 28–29

M204

Community Governance

Nov. 4–5

M205

Risk Management

Nov. 18–19

M202

Associations Communications

Dec. 2–3

M206

Financial Management

Dec. 9–10

M203

Community Leadership

Washington Metro Chapter Feb. 24–26

M–100

The Essentials of Community Association Management, Falls Church, VA

Mar. 12

M–201

Facilities Management, Falls Church, VA

Apr. 7–9

M–100

The Essentials of Community Association Management, Falls Church, VA

Jun. 2–4

M–100

The Essentials of Community Association Management, Falls Church, VA

Jul. 9

M–203

Community Leadership, Falls Church, VA

Aug. 26–27

M–204

Community Governance, Falls Church, VA

Sept. 8–10 Oct. 28–29 Nov. 4–5

M–100

The Essentials of Community Association Management, Falls Church, VA

M–205

Risk Management, Falls Church, VA

M–320

High-Rise Maintenance and Management, Falls Church, VA

Questions? Call CAI Direct at (888) 224-4231 (M–F, 9:00 am–6:30 pm EST) www.caionline.org/LearningCenter/Pages/default.aspx 31

The Chesapeake Region Chapter Community Associations Institute 6801 Oak Hill Lane, PO Box #6838 Columbia, MD 21405 410-540-9831

PRSRT STD U.S. POSTAGE PAID HARRISBURG, PA PERMIT NO. 533

The most immediate difference with FirstService Residential was their ability to understand and incorporate technology allowing for more efficient communication and decisionmaking. Frustrations that seemed to have dragged on for months were resolved in a few days. Their strong communication with our board, their Connect portal and visible turnaround time for maintenance issues have helped during a socially distanced pandemic period. - Board President

As North America's leading residential community management company, we have local experts in your area to help your community thrive. Our dedication, responsiveness and integrity are why 8,500 communities across the U.S. and Canada choose FirstService Residential to manage their associations and deliver solutions that enhance the value of every property and lifestyle of every resident.

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