−− Members are reminded that it is not permitted to make a booking on behalf of another member unless they are your playing partner on the court you are booking Rackets, team sport balls and bibs are available to hire from the JSC Reception or Wide Lane Reception. Squash balls, shuttlecocks and tennis balls are available to purchase and are not available to hire. Prices are available on request. To book outdoor pitches Outdoor pitches (excluding tennis courts) must be booked via Anita Dowling, Senior Bookings Clerk, at the JSC Admin office at least 48 hours in advance. Applications should be put in writing to Anita at ad3@soton.ac.uk. Fees will be explained at the time of the request and are dependent on the status of the hirer. Conditions of Hire relating to outdoor pitches and block bookings are available on request. Course/Class and Activity Booking Conditions These conditions apply to all Courses, Classes, Fitness Activities, Sports Injury Clinics, Children’s Holiday Sports Camps and Private Swimming lessons. −− All bookable activities must be booked at the JSC Reception. To make a booking your personal details need to be held on the SportRec database −− Booking fees must be paid in full at the time of booking −− Customers arriving five minutes or more after the class has started will not be admitted −− If insufficient numbers enrol on the course or activity then the course may be cancelled and the fee be reimbursed in full −− Customers under 18 years of age are not accepted onto courses or classes, other than Children’s Swimming Lessons, Holiday Sports Camps and Swimfit Courses, unless agreed by special arrangement Fitness Classes −− Fitness Classes, other than Spinning and Aquafit, are only available to SportRec members −− Classes are free but all attendees must swipe their ID card on the reader provided at the entrance to the facility −− Failure to present your ID card may result in exclusion from the class −− Attendees will be accepted on a first-come-first-served basis Spinning and Aquafit Classes −− Members may book up to 7 days in advance −− Non-members may book up to 2 days in advance
Payment Methods All payments must be made at the time of booking Payment may be made by cash, cheque, credit or debit card. Cheques should be made payable to “University of Southampton”. Please note that under University of Southampton financial regulations we are unable to accept credit/debit card payments for amounts less than £10.00.
Cancellations/Refunds Cancellation by SportRec: SportRec reserves the right to: −− Cancel a course should numbers fail to reach a viable minimum. Customers will be offered a transfer onto an alternative course or a full refund. Courses may be cancelled up to two days before the start date −− Cancel or curtail a course due to forecast or prevailing weather conditions, emergency maintenance or other factors beyond our control. In these cases we will endeavour to find a mutually convenient date for course completion or issue a pro-rata refund Cancellation by Bookee: −− If you wish to cancel your course or court booking, please contact the JSC Reception as soon as possible on 023 8059 2119 and where possible confirm the cancellation by email to sportrec@soton.ac.uk −− Course cancellations more than 7 days in advance of the start date will be eligible for a refund of the course fee less an administration fee of 20% or £10, whichever is greater. −− Course cancellations less than 7 days in advance of the start date will not be eligible for a refund unless the vacant place is filled by another customer or you are able to prove exceptional circumstances, eg injury supported by a medical certificate. In such cases refunds will be given at the discretion of the Sports Development Programme Manager −− Non-members wishing to cancel a pre-paid casual court booking may do so up to two hours in advance of the booking and receive a credit to the value of the fees paid. Cancellations within two hours of the start of the booking will not be eligible for refund or credit