SL exper t advice Q&A

Q: More than my roof was damaged in the recent storms, can you help? While roof damage is a common problem that homeowners face during extreme weather conditions, it’s not all that gets damaged. We specialize in storm damage restoration, roof repairs and installation services—plus we can help you to repair/replace gutters, windows, and fencing, as well as interior and exterior painting.

Q: Do you provide roofing products, colors and choices for us to pick from? Replacing your roof should be a fun process. We have all the different types of shingles and colors. You can come into our office and choose shingles from our showroom, or choose from a larger selection online. Your personal Project Manager will guide you through the process of choosing what will work best for you and your home.

Q: Do you work with my HOA? Making sure you are compliant with your HOA is paramount and we are very familiar with what local HOAs approve and disapprove.

Q: Will you work with my insurance company to get my roof covered? Filing a claim can be one of the most stressful processes as a homeowner. Our top priority is to guide you from start to finish to ensure it all goes as smoothly as possible.

Q: What happens if I need a new roof and I have solar panels? No problem! We can coordinate directly with your solar installer to have panels detached and reinstalled. If they’re unavailable to provide service or you wish to use a new company, we’re happy to take care of repairs. We suggest making sure it doesn’t void the warranty prior to us performing repairs. If you’re looking to add solar to your home, we can help! The perfect time to explore Green options is when your roof is being replaced.

Q: What’s the warranty on my new roof? We offer a 5-year labor warranty—meaning if any installation errors occurred, we cover the cost of repairing your roof. We are also Select Shingle Master Certified through CertainTeed which allows us to offer a 5Star 50-year warranty when you use their full roofing system. You receive a ‘Certificate of Completion’ with your warranty details.

Q: Can you provide me with references? We love when customers ask for references, because we know that they are looking for the best—not necessarily the cheapest.

Q: Do you stand behind your work? We strive for perfection, however unforeseen circumstances can arise. Your satisfaction is our top priority and we work diligently to ensure you’re more than satisfied with 3:16!