2025 My SoCal Hospital Heroes Awards Gala
ALEX ACOSTA
REDLANDS COMMUNITY HOSPITAL Patient Experience/Nursing Administration Patient Experience Liaison
It is with great pride that we nominate Alex A. Acosta for the Hospital Association of Southern California’s Hospital Heroes Award. As patient experience liaison at Redlands Community Hospital (RCH), Alex exemplifies the spirit of compassionate care, innovation and community partnership that defines a true hospital hero.
Alex’s leadership extends beyond PFAC. He has spearheaded the implementation of Press Ganey’s iRound platform, enabling over 2,000 documented patient rounds and empowering staff to deliver personalized, responsive care. His work on the Gratitude Bulletin and the development of a patient compliment form has fostered a culture of recognition and appreciation, reinforcing the hospital’s commitment to service excellence.
Alex has been instrumental in transforming the patient experience at RCH through a series of impactful initiatives rooted in empathy, transparency and collaboration. One of his most notable achievements is the creation and leadership of the Patient and Family Advisory Council (PFAC), a groundbreaking program that gives patients and community members a voice in shaping hospital services. Under Alex’s guidance, PFAC has grown to include 14 active members from diverse backgrounds including former law enforcement, nurses, EMTs and caregivers, who now serve as partners in improving care delivery and outcomes.
In moments of crisis, Alex has also led with integrity and compassion. As a core member of the H.E.A.R.T. Event Disclosure Team, he has helped navigate sensitive disclosures with transparency and emotional support, ensuring that patients and families feel heard and respected during difficult times. Alex’s dedication to continuous improvement is evident in his collaboration with NRC Health, his leadership in quality and safety councils and his responsiveness to patient feedback. Whether coordinating with external partners or mentoring 14