CASE STUDIES Innovation & Impact
4 XI GLOBAL CONSULTING
Driving Innovation, Experience, and Strategic Growth
GLOBAL EXPERTISE | TRANSFORMATIVE STRATEGIES | MEASURABLE RESULTS
4XI GLOBAL CONSULTING CASE STUDIES AT A GLANCE
At 4xi Global Consulting & Solutions, we help organizations unlock growth through experience-led transformation. From the workplace to education to hospitality, we design strategies that put people first—driving satisfaction, performance, and longterm value.
Founded in 2020 by our experienced leaders in human experience and global amenities, 4xi brings decades of insight to every engagement. Our founders built 4xi to reimagine how organizations approach experience—across operations, services, and culture.
We work with businesses, schools, and service providers to co-create solutions that align with your vision, elevate everyday moments, and deliver lasting impact. Our team of senior advisors brings global perspective and practical know-how, helping you turn strategy into action.
Whether streamlining operations, enhancing amenities, or elevating customer and employee experiences, our work is grounded in real-world results.
Experience is the new differentiator; we help you lead with it.
TRANSFORMING GLOBAL EMPLOYEE EXPERIENCE
Project: A global financial services organization aimed to standardize and enhance employee experiences across 40+ locations.
Challenge: Balancing consistency with localization, lack of standardization, and complex global operations.
Solution: 4xi developed a strategic framework, including a global standards framework and localized adaptations.
Results: Improved consistency, employee satisfaction, and operational clarity.
Impact: Set a benchmark for creating a consistent yet localized global employee experience.
MAJOR PURSUIT SUPPORT
Project: A global service organization partnered with 4xi to secure two major pursuits worth hundreds of millions of dollars.
Challenge: Traditional approaches, complex customer needs, and highstakes environment.
Solution: 4xi focused on customer journey mapping and compelling storytelling.
Results: Successful pursuits, enhanced competitive position, and engaged stakeholders.
Impact: Set a new standard for pursuit strategies within the service industry.
MARKETMATCH © A PROPRIETARY 4XI PROCESS
Project: MarketMatch© helps organizations identify ideal client attributes and target the right prospects.
Challenge: Undefined client attributes, inconsistent targeting, and unclear value proposition.
Solution: MarketMatch© consists of five virtual sessions to uncover insights and build actionable tools.
Results: Increased sales efficiency, improved retention, and higher profitability.
Impact: Proven to be a game-changer for refining sales and retention processes.
ACTIVATING CORPORATE REAL ESTATE WITH PREMIUM HOSPITALITY
Project: A U.S.-based corporate real estate company aimed to enhance occupancy rates and tenant satisfaction.
Challenge: Diminished occupancy and inconsistent amenities.
Solution: 4xi reviewed existing amenities, created service standards, and supported the go-to-market strategy.
Results: Enhanced occupancy rates, tenant retention, and tenant employee satisfaction.
Impact: Supported return-to-office initiatives and improved tenant satisfaction.
BRAND LISTENING
Project: An international multi-billion $ service provider organization was looking to rebrand but wanted to understand the market perception and seek insights to guide them.
Challenge: The division was a legacy acquisition and upon transaction was cobranded with the new owner. The dilemma was that helping or hindering their growth and their rich history in the market.
Solution: 4xi planned an outreach to existing, past clients, and industry consultants and experts in one-to-one interviews, and through a Brand Listening Survey gathering points of view and insights.
Results: 4xi presented a full report on the perceptions in the industry and included a roadmap of things to address including operational and branding improvements as a result of the feedback.
Impact: The business did rebrand and relaunch under their revised name and brand, and tackled the operational improvements highlighted within the report.
M&A RESEARCH
Project: $600M UK based company inquisitive to explore a potential merger of acquisition of a U.S. based foodservice organization.
Challenge: Base in the UK, the company had no presence in the U.S. and limited knowledge of the market.
Solution: 4xi conducted a full research project in the top 50 U.S. foodservice companies and stack ranked them in order of fit with the determined attributes for success.
Results: The client leveraged this research to complete a successful acquisition, with one additional acquisition occurring as a result of the research.
DRIVING EMPLOYEE ENGAGEMENT AND RETENTION
Project: A global service provider sought to address high turnover rates and inconsistent engagement.
Challenge: High turnover, diverse workforce needs, and inconsistent engagement.
Solution: 4xi created a comprehensive engagement strategy, including a tailored playbook and training programs.
Results: 25% reduction in turnover, 30% increase in employee satisfaction, and improved operational excellence.
Impact: Set a new standard for employee engagement in the service industry.
