Welcome to the Quarter 3 edition of our Braveheart Champions Newsletter, where we continue to celebrate the dedication and passion of our incredible team members across the region.
At the heart of our service is a shared commitment to going Above and Beyond for our clients every single day. Our Braveheart Champions do not just meet expectations—they exceed them, demonstrating the care, empathy, and excellence that set us apart. Whether it's resolving complex client issues, delivering timely assistance, or simply offering a reassuring word during dif�icult times, the stories highlighted in this newsletter are a testament to the extraordinary service culture we strive to uphold.
Today, we are also thrilled to extend a warm welcome to the Sagicor Life Trinidad and Tobago team as they join the Braveheart family for the �irst time! This edition features inspiring stories from across our regions, showcasing the impactful service that re�lects the Braveheart spirit. We are excited to celebrate your accomplishments and to see your unwavering commitment to excellence in action.
As we continue this journey together, let’s keep pushing the boundaries of what it means to serve. Let’s continue to embody the true essence of being a Braveheart Champion.
Thank you all for your dedication, and here’s to many more moments of going Above and Beyond!
Satyavity Maharaj
“Thank you for the excellent service provided during the recent windshield replacement for my car. I want to speci�ically acknowledge your pleasant and professional demeanour, dedication to ensuring my comfort throughout the process, and commitment to explaining each step. This made a potentially stressful situation much easier to handle.
I truly appreciate the professionalism and care shown, and I thank you again for your support and excellent service.”
This is a huge shoutout to you for your professionalism and your ability to turn what could have been a stressful situation into a smooth and positive experience for the client. Keep up the fantastic work!
Charmaine Walters-Burke
I just wanted to formally thank you for your assistance yesterday. So please accept my thanks for so promptly accommodating me and seeing to my request.
You are a Gem. Continue leading by example. Charmaine continues to be a gem and we love that our customers see her as an example for many! Kudos Charmaine, keep up the good work!
Michael Francis
Dawn Alleyne Sharifa Goodridge Rosita Harris-Lynch
The employees are:
- Michael Francis
- Dawn Alleyne
- Sharifa Goodridge
- Rosita Lynch
With pleasure I am writing to inform you of the wonderful service I experienced with your establishment where the staff members I interacted with were patience, kind, very helpful and not to mention extremely ef�icient. As you know within Barbados it is hard to �ind good customer service and I believe that when it is given it should be acknowledged.
Again, I look forward to continuous business with your establishment and recommending you highly to my friends, family and colleagues.
Now this is TEAMWORK!!!!! You four have knocked it out the park with you exemplary service, you all were able to deliver and exhibit a high standard of service. Great Job!!!
Ariel Commissong
"I am writing to express my deepest gratitude for the outstanding support provided by your employee, Mrs. Ariel Comissiong, in handling all of my car insurance issues from 2017 to the present. Her dedication, professionalism, and willingness to go above and beyond her job responsibilities have not gone unnoticed.
I greatly appreciate that Mrs. Comissiong has assisted me, even with matters outside her of�icial role. In particular, I would like to highlight that in the previous year, 2023, my vehicle (PDB 535) was involved in a collision, and Mrs. Comissiong stepped in and proactively liaised with the relevant parties and superiors to ensure the timely delivery of information that was otherwise delayed for weeks. Her kindness and commitment have made a difference and taken much of the stress off my shoulders.
Mrs. Comissiong embodies the true meaning of customer service, and it is clear that she genuinely cares about helping others. Working with her has been an absolute pleasure, and I want to ensure you know how much Mrs. Comissiong's efforts are appreciated.
I want to extend my gratitude once again for her invaluable assistance. Mrs. Comissiong's dedication and professionalism have truly made a difference to my experience. I would like to wish her continued success in all her endeavors."
Let’s all take a page from Ariel’s book and continue to foster those great service habits that make a lasting impact. Every effort we put in counts, and together, we can keep raising the bar for customer experience at Sagicor General.
Marissa Pacheco
“It was great meeting you today. Thank you for assisting me with what is needed to expedite the windshield replacement for my vehicle.
It is always a good thing to know that Sagicor has competent staff on board that are ready and willing to assist clients in their time of need.”
“Service with a smile! You rarely ever get such service in Trinidad. Marissa was very friendly and willing to assist. Christmas is coming and I hope a bonus is considered. Thank you again Sagicor for your amazing service.”
It’s fantastic to see you going above and beyond to assist our customers, especially when they need it most. You’re not just doing your job; you’re making people feel valued and cared for. Keep shining that bright smile, because it’s your secret superpower!
Rosita
Harris-Lynch
“I had an amazing experience with Rosita today, She was very helpful and took the time to inform me of additional services that would make my experience with Sagicor even better. I am happy that I now have Sagicor GO.”
Kudos Rosita! Amazing experiences go a long way! This was top tier service and our customer loved you for it.
Furnella Isadore
“Miss Isadore was ef�icient, pleasant, helpful and thorough. She explained clearly what we needed and how to go about it. Her assistance was excellent, and I would work with her at any time. She is a tremendous Sagicor representative.”
Miss Isadore, your ef�iciency, clear communication, and friendly approach had a huge impact on this client. You made everything easy to understand and helped them feel fully supportedqualities that are key to delivering top-notch service. We’re lucky to have you as such a shining example of what great customer care looks like!
Meagan Cooper
"I visited the Arima branch on August 26th and had a conversation with Meagan. She was extremely patient, helpful, and customer service oriented. Ms. Cooper sought advice from her supervisor, and together, they ef�iciently and reasonably resolved my issue. I want to thank Sagicor General for the excellent service and Ms. Cooper for her time and effort in ensuring high-quality service."
Meagan, your patience and dedication to �inding the best solutions for our clients are exactly what we strive for here at Sagicor. Your willingness to seek advice and collaborate to resolve issues speaks volumes about your commitment to delivering top-tier service. Keep it up Meagan!
Jessica Nirgoon
"The experience at Sagicor is very professional, friendly, and patient. The settlement was really fast, much faster than I expected. Sagicor General's service is always great. Ms. Nirgoon is exceptionally pleasant. You feel like a person and not a number to this company. Thank you!"
Jessica, your warm, personalized approach clearly made this customer feel valued, and the speedy resolution was the cherry on top. Thank you!
Koesha Leounsing
"Koesha was extremely friendly, attentive, and patient in addressing all of my concerns. I appreciated the reassurance provided. The experience was very satisfying, and everything that needed to be accomplished was achieved. I greatly appreciated the service and courtesy extended by Koesha, who was very pleasant and understanding."
Koesha, your friendliness, patience, and attention to detail made a real difference to this client. Big Shoutout to Koesha for amazing service!
Elville Benjamin Pamella Kallapasad
“We want to comment on the high-quality service we continuously receive from Ms. Pamela Kallapasad. She is always willing and helpful in renewing policies and provides advice and quotes when needed.
Our most recent interaction with her was about a new policy for a vehicle, and once again, she ensured everything was done promptly. On this occasion, we could not go to Chaguanas to complete the transaction; therefore, she arranged for us to have it done in San Fernando.
At San Fernando, we had the pleasure of meeting Mr. Elville Benjamin. He was courteous and helpful, and everything was completed without any hassle. He even assisted us by printing three other policies for which we needed hard copies.
Ms Kallapasad, we are truly grateful for your unwavering support and Mr. Elville Benjamin, your dedication to your work is commendable. Thank you both for your exceptional service.”
Let’s keep this positive energy �lowing, team! Pamela and Elville have set a wonderful example of going above and beyond—let’s all strive to create more moments like this for our clients. Applause for Pamela and Elville.
Daniel Sankar
"I have visited Sagicor General on two occasions, once for my initial sign-up for housing insurance and recently to renew. Mr. Daniel Sankar assisted me both times. Mr. Sankar is very ef�icient and pleasant. He is always on his feet and quick to take action. The wait time was very short, and we had a friendly conversation. It's always a pleasure to encounter him. After quickly completing the paperwork, he had me check for any errors, which we have yet to have to date. Having Mr. Sankar assist me during my visits ensures my loyalty to Sagicor General."
"I am truly grateful for the service Daniel always provides. He is very reliable and ef�icient. He gets everything done for me promptly. I can always count on him to help me and answer all my questions. Honestly, he provides the best customer service I have ever received."
Daniel, you are inspiring and a fantastic example of the high service standards we strive for at Sagicor General. Your ability to create lasting relationships with our customers not only fosters loyalty but also elevates the entire customer experience.
Nikisha Busby
"I received phenomenal customer service from Nikisha. She embodies qualities such as patience, understanding and kindness. She was willing to assist every step of the way with my renewal transaction. Keep it up, Nikisha.”
Keep up the amazing work, Nikisha!
Marguerite Bryan
"I walked into Sagicor St. Augustine 1 hour before closing time to set up insurance for my new vehicle. Marguerite was patient, kind, ef�icient, clear, concise, and beyond professional and friendly. I look forward to becoming a customer of Sagicor General. I am very happy I chose this company."
"I arrived to purchase travel insurance this morning, and the underwriter, Marguerite, was meticulous, courteous, professional, and knowledgeable. It was a very cordial interaction, and I have referred her to others in my group. Excellent customer service!"
Let’s all take inspiration from Marguerite’s dedication and continue to embrace our commitment to exceptional service. Every interaction is an opportunity to make a difference, and together, we can keep elevating our customer experience!
Chantelle
Griffith
"Exceptionally patient and supportive, worked me through the whole process and explained. She stayed after and helped me, to ensure I understood what to do next”
Our customers appreciate when we hold their hands and walk with them, and Chantelle did just that, this was a lasting impression. Thank you Chantelle for serving with such diligence.
Susan Agard-Smith
"My name is Marlene Andrews, and I am not currently a member of your insurance company. I had good reasons to contact your organization and was pleasantly surprised by the helpfulness of your employee, Susan Agard Smith. She provided informative answers to my questions and then transferred me to the relevant section for further information I requested. Dealing with her left a lasting impression on me, and I felt compelled to congratulate your company for the calibre of employee interacting with the public."
Susan, your dedication to going above and beyond does not go unnoticed, making Sagicor shine in the insurance world. Keep bringing that positivity and professionalism to every call—it's making a difference!
Wendy Ann Duncan- Simmons
"I am grateful for Ms. Duncan Simmons' assistance with my new car insurance. She was incredibly thorough and thoughtful in her approach, providing excellent customer service."
"Wendy was exceptionally helpful and accommodating, going above and beyond to assist us despite some internal delays. She is truly the best and deserves a raise."
Go Wendy. Clients appreciate your help and support, and they recognize you as a vital part of their experience with us. You’re not just meeting expectations—you’re exceeding them!
Jherisa Roberts
Aaliyah Rayne
"This understanding soul assisted me. Jherisa smiled at me from the greeting to the end of the renewal process. She was very helpful and harmonious. The cashier also greeted me with a smile. Both women were very professional. I didn't even realize that I was handing away my money."
Team, let’s all take a cue from Jherisa’s and Aaliyah’s playbook—smiles and great service go hand-in-hand. Keep it up ladies.
Shyann Baboolal-Best
“I write to you this morning to express my gratitude for the expedient manner in which Ms. Shyann Best handled my new Insurance coverage last week.
I must say that, having canvassed several insurance companies for coverage, I was extremely impressed with Ms. Best's ef�iciency and professionalism in the handling/management of my matter; and in the end these factors were pivotal in my decision to select Sagicor as my Insurance provider for coverage of my BMW.
Again, my gratitude for all that was done to make the process seamless and I wish Ms. Best and her team the very best and hope that they keep up the great work.”
Excellent service pays a pivotal role in the decision making process for a customer or potential customer to stay/come with us. We gained a customer because of Shyann’s dedication to excellent service. Kudos Shyann!
Shelly
Ann Joseph
“I am writing to enthusiastically recommend Shelly or her outstanding assistance during my recent windscreen claim process. She demonstrated exceptional professionalism and knowledge about the claims process. He took time to explain each step, ensuring that I understood. Shelly’s professionalism, dedication and support were instrumental in my successful claim and are qualities that will bene�it any organization.”
“I am very pleased with the service I received from Ms. Joseph. She provided quick and ef�icient service. She is quite hospitable and friendly.”
As we move forward, keep that enthusiasm and positivity �lowing! You’re not just resolving claims; you’re creating lasting impressions. Thank you for being such a vital part of our team and for your hard work.
Avianne Hill
“I want to recommend a promotion for Avianne Hill only because she does an excellent job where her work is concerned; she is very knowledgeable, passionate, and professional about it. As a �inancial advisor, having someone reliable on the ground is very important as customers want things fast, and Avianne is a gem.”
Your ability to respond quickly and reliably to our customers’ needs sets the gold standard for excellent service. Keep it up!
Sunita Sookdeo
“I had to submit a claim on July 29th, thankfully Sunita was the rep that I delt with. She took over and immediately went into action. I really appreciated the follow up and the updates. She made the process very easy. That exceeded my expectations.”
“Ms. Sookdeo was very helpful. He sought my interest as best as possible. One thing I’ve appreciated was her strong form of communication via phone and email. I am very pleased with her service representative of Sagicor General.”
Sunita’s proactive follow-up and communication are key habits that make a huge difference. Keep up the amazing work, Sunita!
Jerahmeel Gilkes
“Mr. Gilkes’ �irst question after introducing himself was, “Is your son, ok?” I was heartened by that approach. He was extremely polite, understanding and kept me abreast of everything that was happening with my case. I can honestly say that he made this experience a pleasant one, he organized the hired car and kept checking in to see if it had been delivered. His service was truly impeccable, and I am thankful for his assistance in what could have been a very stressful ordeal.”
Jerahmeel, we are truly grateful for your commitment to excellent service, you showed our customer what impeccable service looks like and we are here for it!
Randolph Auld
Randolph’s commitment to ensuring a seamless experience for our elderly client, Ms. Worrell, showcases the very best of customer service. When Ms. Worrell visited the of�ice on Wednesday, she expressed concerns about her ten claim cheques going stale while she was overseas, Randolph quickly took action, processing the claims immediately to ensure she could collect her cheques before leaving for England the same weekend. Ms. Worrell was weary of the online payment option and requested cheques.
Ms. Worrell was delighted, exclaiming, “This is absolutely amazing!” Not only did she avoid stale-dated cheques, but she “had extra spending money for her trip!” Upon her return, Ms. Worrell visited again, this time to express her gratitude with a token from England.
During Quarter 3, Randolph received glowing commendations from other clients for his superb service:
- “From entry to �inish, I experienced excellent professional service.”
- “Extremely helpful and proactive.”
- “Excellent service.”
- “Awesome service, 100% each time.”
- “Randolph was well informed and professional. Much appreciated. He was careful in processing my information.”
Randolph, your dedication to your clients sets a high standard for all of us. Thank you for your outstanding service!
Aaron Slater
It’s always refreshing when a client expresses their positive experiences with us.
Mrs. Benson called to con�irm that she received her funds and conveyed a special thank you to Aaron for his professionalism and kindness during their interaction when she visited SFC. She also commented, “he was such a well-mannered and kind young man”.
Aaron, thank you for sharing the Sagicor Spirit that positively impacted Mrs. Benson. Continue to shine!
Sharon Wiseman
Sharon received high praise for her helpfulness, pleasant demeanor, and going the extra mile:
“Ms. Wiseman did an extremely commendable job while assisting me. She was helpful, pleasant and accommodating. She went more than the extra mile.”
Dana-Marie Maharajh
Our client, Ms. Coward, praises Dana-Marie for her patience, understanding, and follow-through:
“I just want to take the time to acknowledge/shout out Dana-Marie.
Her patience, understanding and follow through are all exemplary. I had an issue with a medical claim for over a month now and from the time I �irst spoke to her to query it on Aug 23rd, she was the one following up. True to her word she always returned my calls even if it was just to say she tried.To be honest just a few days ago she displayed true empathy when I am sure she must have felt accosted (but I did declare my annoyance upfront lol).
My claim has now been processed and I’m sure she is as relieved as I am. Dana is a true example of what great service looks and sounds like to me.”
Shout out to Dana-Marie for exemplifying what great service looks like!
Kelly Robinson
Kelly’s care and understanding were greatly appreciated by a client who was feeling overwhelmed:
“Thank you very much for your comprehensive response and holding my hand to understand everything that is required. This is totally overwhelming …but as things are explained to me, I will comply. Your guidance is appreciated.”
Kelly, your compassion and patience are truly commendable. Keep up the excellent work!
Natasha Mohammed
A client shared their appreciation for Natasha’s swift resolution of a pension issue:
“I am of the view that good customer service should not go unnoticed. In this regard, I wish to express my appreciation to Ms. Natasha Mohammed of your Pensions Department who was able to speedily resolve an issue regarding the completion and submission of my Pension Life Certi�icate.
Through her guidance, advice, and assistance, I was able to clear up this anomaly to enable continuation of my pension saver payments. Once again, sincere gratitude. L Harnanan”
Thank you, Natasha, for your speedy and effective support!
Kimberley Headley
A client expressed heartfelt gratitude for the excellent service Kimberley provided, particularly noting her ability to handle the situation with care and professionalism:
“I have received the funds and would like to express my thanks and gratitude to you as well as Sagicor. You handled the situation exceptionally and I am grateful for such an experience. Do have a safe and productive day and keep striving for excellence.” Tony P
Kimberley, thank you for making a positive impact on our clients!
Dale Knights
Ms. Best marvels at Dale’s care and professionalism!
One of our client’s, Ms. Best, called to share a commendation for Dale. She indicated that she has spoken to Dale on several occasions and appreciates how Dale makes her feel comfortable and explains things without ever making her feel rushed or uninformed. At a time when many employees at companies cut clients short, Dale stands out for his patience and excellent communication.
Dale, keep shining with your care and professionalism. Kudos to you!
Kimberly Commissiong
Give a round of applause to Kimberly who exhibited quality service, ef�iciency, and knowledge during an interaction with Mr. Pierre.
“I would like to thank 'Ms. Kimberly Commissiong' for her excellent quality of service, knowledge and quick response to my queries. She sets a high standard and I do hope that all CSR agents can follow in her example.”
Another client shared:
“The service I received from Ms. Kimberly Commissiong was prompt, kind and helpful. This was greatly appreciated. 5 STARS.”
You set a high standard, Kimberly. Kudos to you!
Shari Francois
A round of applause goes out to Shari for her stellar service and dedication to ensuring the following clients were truly satis�ied:
“Shari provided stellar service helping me by email to login to my account via the Sagicor Go App. She was polite, pleasant, conscientious and knowledgeable. She is also very, very patient as I responded with images of the error messages that came up over the several days we worked on the issue. I am happy to recommend her performance as one for others to emulate.
Thank you. J Raymond”
“I am sending this email to thank Ms. Francois for her help in assisting me with some claims that I was having issues with. Also, I would like to compliment the service rendered to me and simply say that I appreciate all the efforts that was made to assist me in processing my claims. R Amarsingh”
“I wish to commend Ms. Shari Francois for her ef�iciency, knowledge and prompt response to my email request. I was impressed with her professionalism and customer service. Although, certain documents were not accurately completed by me, she made the process feel seamless. I wish to thank her for her patience and guidance throughout the process. Keep up the excellent work! S. Ferran”
“I wanted to take a moment to express my sincere thanks and gratitude for the outstanding service you provided in resolving the recent issue I encountered. Your swift action and dedication to ensuring customer satisfaction truly exceeded my expectations.
Shari Francois
From the moment I reached out for assistance, your professionalism and commitment were evident. Not only did you promptly address the problem at hand, but you also went above and beyond to ensure that I felt valued as a customer throughout the process.
Your expertise and attention to detail were instrumental in swiftly resolving the issue, and I am incredibly appreciative of your efforts. It's clear that you take great pride in your work, and it certainly does not go unnoticed.
Please accept my heartfelt thanks for your exceptional service. I am truly impressed by the level of care and dedication you have demonstrated, and I am grateful to have had the opportunity to interact with someone as pro�icient and courteous as yourself. Thank you once again for your outstanding assistance. I look forward to continuing to do business with your company and will not hesitate to recommend your services to others in need.
R. Ripla “
“I am pleased to write this review of my experience with Shari Francois. The assistance and guidance offered during my loan request was helpful and I am impressed by her response time. She also provided clarity on a query relating to my policy and expounded further to ensure my concern was fully addressed.
Since 2013 I have been satis�ied with the service. A Pierre”
Shari, your high standard of service is inspiring! Keep up the great work!
Matt Reeves
Many clients have praised Matt for being welcoming, attentive, and solution-focused:
“Excellent service in following up to ensure the transaction was processed.”
“Mr. Matt Reeves was very welcoming, attentive, helpful and patient with everything. He was also very solution focused in helping us.”
“Over the many years I have interacted with this of�icer, his performance has been remarkably consistent, friendly, knowledgeable, professional and very helpful. A valuable asset to Sagicor, in my opinion.”
“Mr. Reeves is one of the most, if not the best customer service representatives I have dealt with anywhere for anything service related. I felt the need to share this so that who matters will know.”
Matt, your outstanding service makes a lasting impact. Bravo for your dedication!
At Sagicor, we are proud to have team members who consistently deliver exceptional service and create memorable experiences for our clients.
Let's continue to celebrate and uphold the high standards they set!
