Q I N P S I N S
+ 5 1 . 7 + 5 . 7
B E L O W B L O
E X P E C T A T I O N S E X P E C T A T I O N S
E N D O F Y E A R E N D O F Y E A R
N P S N P S
+ 5 7 . 2 + 5 7 . 2
M E T M E T
E X P E C T A T I O N S E X P E C T A T I O N S
“ THE TRANSACTION WAS COMPLETED VERY QUICKLY AND THE REP WAS VERY PROFESSIONAL. SO I DON'T HAVE ANY COMPLAINTS.”
NEW BUSINESS SURVEY
“INITIALLY, I HAD SOME PROBLEMS WITH THE CLAIM. THEN, SAGICOR APOLOGIZED AND APPROVED THE CLAIM. SO I WAS ABLE TO PAY MY MEDICAL BILL.”
CLAIMS SURVEY
“THE CUSTOMER SERVICE IS VERY GOOD. I'M HAPPY THAT THE REP PREPARES THE DOCUMENTS FOR ME IN ADVANCE BEFORE I ARRIVE AT THE BRANCH TO CONDUCT BUSINESS.”
RETENTION SURVEY
“SPEED UP THE RATE AT WHICH THE CLAIM IS PROCESSED. SEND
MORE DETAILED LETTERS AS IT PERTAINS TO THE CLAIM SO THAT THE CLIENT CAN FULLY UNDERSTAND WHAT IS GOING ON (TELEPHONE CALL AND EXPLAIN IF NECESSARY).”
CLAIMS SURVEY
"BRING THE PRICE DOWN ESPECIALLY FOR CUSTOMERS WHO INSURED MORE THAN ONE VEHICLE WITH SGI."
RETETION SURVEY
“I WAS ON HOLD FOR A LONG TIME BECAUSE IT TOOK A WHILE FOR THE REP TO LOCATE THE PERSON TO ANSWER MY QUESTIONS.”
REMOTE INTERACTION SURVEY
"BE MORE RESPONSIVE AND HELPFUL, AND TAKE THE TIME TO EXPLAIN THE PROCESS AND THE POLICY TO THE CUSTOMERS. ALSO CONDUCT BUSINESS IN A TIMELY MANNER."
NEW BUSINESS SURVEY
“ INFORM THE CUSTOMERS ABOUT THE OTHER PAYMENT OPTIONS AVAILABLE TO THEM.”
“TRY NOT TO HAVE THE CALLERS WAITING TOO LONG ON THE PHONE BEFORE A REP IS AVAILABLE. THEY MAY HANG UP AND NOT CALL BACK.”
“BE MORE RESPONSIVE AND HELPFUL. TAKE THE TIME TO EXPLAIN THE PROCESS AND THE POLICY TO THE CUSTOMERS. ALSO, CONDUCT BUSINESS IN A TIMELY MANNER.”
“YOU SHOULD SHOW MORE CARE AND CONCERN AND BE FAIR WITH YOUR CUSTOMERS.”
Surveying customers who conducted NEW BUSINESS transactions during the indicated period.
The claims survey measures the satisfaction levels of clients whose claims were opened and or closed within the period under review.
you have any questions, p member of Team