Bravehearts in Action: Stories of Service that Inspire
Every day, our Bravehearts remind us that true service is more than a transaction, it's about kindness, compassion, and creating moments that matter.
In Q3, we witnessed shining examples of our team going above and beyond, turning challenges into reassurance and simple interactions into unforgettable experiences.
From heartfelt guidance to small acts of patience and care, each story in this edition reflects the spirit of service that distinguishes Sagicor General.
This is who we are at our best: people serving people, with excellence and heart.
Ariel Comissiong
“I found Ariel to be exceptionally helpful and incredibly skilled at upselling. Her prompt responses and short wait times made the entire experience smooth and enjoyable. With her impressive dedication and ability to connect with customers, she undoubtedly deserves a well-earned pay increase."
Sharifa Goodridge
“Thank you very much once again for all your assistance throughout this process. You made it as straightforward as possible. Please inform your Manager or Supervisor that you performed exceptionally well. Your professionalism instilled in me immense confidence in making the transition from ICBL to Sagicor. If you prefer me to send the note directly, please provide me with the name and email address of the recipient.”
“It was a five-star experience. Her approach made the process smooth and easy to follow, which I appreciated as someone trying to make an informed decision. I never felt rushed or confused; instead, I felt like a valued customer. It’s rare to receive that level of personal attention these days, and her professionalism truly made a difference.”
Kimberley Greaves
“This might be the most painless legal matter I’ve ever done. Thanks once again for your skilled management of this matter.”
Nikisha Bibby
“Nikisha delivered outstanding service, expertly guiding us through the renewal process despite the hurdles presented by the broker document. Her ability to navigate these challenges with grace and efficiency truly highlighted her impressive performance and dedication to service."
Marguerite Bryan
“Marguerite’s customer service is always exceptional and goes beyond the call of duty to ensure that a client has a “wow” experience. She guided me through how to complete the form, thoroughly explaining the coverage so that I could then explain it to my client when it was time to pay. She met my client in the back to take the payment. As small as it seems to some, my client communicated that she felt like a VIP and would be referring Sagicor General to her friends. Marguerite is always polite, informative and helpful. A true Sagicor diamond.”
Vanessa Burke
"I sincerely admire your exceptional professionalism, and unwavering willingness to assist us. Your support has relaxed us, and I feel confident that if any questions arise in the future, we will not hesitate to reach out for your guidance."
Shakaila Bryan
“I would like to express appreciation for the very proactive way that you are handling this - great work! I recognise that the claims team operates under a lot of pressure, but this is what great service looks
Wendy Ann Duncan Simmons
"Wendy has been incredibly helpful throughout the entire process of my obtaining General Insurance for the first time. She took the time to thoroughly explain each aspect of the policy, ensuring that I understood the coverage options. Her patience and clarity made what could have been a confusing experience much more manageable. I truly appreciate her dedication and excellent customer service. Thank you, Wendy, for guiding me through this important decision with such kindness and professionalism."
Jonathan Burgess and Keisha Prescod
“I wanted to express my heartfelt appreciation to both of you for the exceptional service regarding my insurance claim.
Your prompt attention and efficient handling of the matter was truly impressive. I can say that both of you truly surpassed all customer service expectations.
I appreciate the time and care Mr Burgess and Mrs Prescod dedicated to my case as a first-time car owner. Thank you for your hard work and for making me feel comfortable enough to ask any questions.
I am grateful for the help I received and would recommend Sagicor to others. Continue to keep up the good work.
Yvanna Ramsubhag
“I would like to leave an excellent rating for Ms Yvanna Ramsubhag for the high level of professionalism and polite courtesy in helping me and my wife through this difficult time of finalising the claim process and bringing it to an expeditious close. Please extend my thanks and appreciation."
Tracey Yearwood
"My entire experience was very pleasant. All the staff I interacted with were friendly. Tracey was extremely helpful; she explained the policy and provided direction where needed. She was very friendly and accommodating. This was my first experience with Sagicor, and it will not be my last."
"Outstanding Service! A patient and thorough explanation of the Home Insurance policy was provided, resulting in clarity and satisfaction."
Elaine Holford-Sealy
“You have truly been a pleasure to work with and an ABSOLUTE BLESSING!!! Here’s to the result of what we were all working on together to accomplish!! I am Graciously Appreciative. Your words of encouragement have truly made a grown man praise God and smile!! I look forward to and will await your next communication."
Jenelle Gaulteau
“I enjoy dealing with Miss Gaulteau. She is very pleasant, respectful and timely. I must say that I am grateful for your patience and consideration throughout the process. She made this claim an easy and memorable one.”
Quamie Miller
“I would like to sincerely thank you for your patience, professionalism, and the approachable way in which you handled my claim. You made the process easy to navigate and always took the time to address my questions, which I truly appreciate.
Your calm and understanding manner made a somewhat stressful situation much easier to manage. I am grateful for your support in bringing this matter to a smooth and timely conclusion. Once again, thank you for your excellent service.”
Kevin Mathurin and Jamal Felicien
"Two exceptionally kind gentlemen came down from the office to assist me with changing my flat tyre. Their willingness to help was truly heartwarming, and I am immensely grateful for their generosity and support during that unexpected situation."
Alisha Anzie
"Alisha Anzie is an exceptional worker with good customer relations. Very respectful and dedicated to ensuring customer satisfaction. It was indeed a good interaction."
“This rep listened and allowed me to move smoothly through the process. She was helpful and respectful. I appreciate her services.”
Raquel Smith
“Service is always excellent when I come to Sagicor, especially when I deal with Raquel, whom I have grown accustomed to for years. She makes sure that everything is done ahead of time. This feels like family.”
Ashaki Moore
“Ashaki Moore provided excellent service. She was informative, courteous, and made the entire process easy to understand, giving me a positive impression of Sagicor General Insurance.”
“You were very understanding. The key to understanding is listening, and you listened and understood what was happening. Ashaki gave excellent and thorough service.”
Bradley Jagroop
“I would like to take a moment to commend Bradley for his outstanding service and care provided during my visit to the Chaguanas Office. His professionalism, patience and thorough approach went above and beyond my expectations. His customer-first attitude reflects very positively on your company, and as a customer for over fourteen years, I really appreciate this new and improved customer service. I do believe his dedication and commitment deserve recognition at the highest level.”
Carlos Osborne
“Carlos was friendly and knowledgeable. He was able to answer my questions, and I felt comfortable, like my affairs would be in good hands due to his tone. The representative has an excellent grasp of the product knowledge and is willing to educate where clarity is needed."
Sunita Sookdeo
“Customer Service was friendly and courteous, the interaction was very professional, and the representative was informative and guided me through the process."
Ariadne Harrison
"Ariadne Harrison's customer service was very excellent. We appreciate your time very much. Thanks for your cooperation." "Agent was extremely helpful, provided great knowledge of Sagicor and its services."
Makeba Jackman
“I want to acknowledge the excellent service I received from you and your team in replacing my windshield. I especially would like to highlight the amazing customer service of Makeba. Her level of professionalism and politeness blew me away. Her willingness to go above and beyond was a breath of fresh air in the claims process.
In Barbados, it is very rare to find employees who have the customer service excellence she displayed. It makes me proud, as a former employee of Sagicor myself, that we maintain a world-class level of customer service and Sagicor continues to be the best insurance company to work with."
Jerahmeel Gilkes
“I would like to take a moment to commend Jerahmeel for the outstanding customer service he provided to me throughout my recent claims process. From start to finish, he consistently demonstrated professionalism, patience, and a genuine commitment to addressing my concerns.
He was always prompt in his responses, kept me updated at every stage, and took the time to explain details clearly, which made the entire experience much smoother. His approachable manner and willingness to go above and beyond truly stood out, leaving a very positive impression.”
It's essential to acknowledge when team members deliver service to such a high standard, and Jerahmeel certainly exemplified excellence in this regard.
Meagan Cooper
"Meagan is a valuable asset to the company. Whenever she assists me, she is always professional, polite, kind, and informative, which I truly appreciate. Keep up the excellent work, Meagan.”
Rosita Harris-Lynch
"The service I received today was wonderful. Mrs Harris-Lynch was very patient and thorough in her delivery and explanation. It was truly a joy interacting with her, and I hope she received special recognition."
Koesha Leounsing
"Koesha was an exceptional officer. The customer experience was incredible. She was very professional, Friendly and assisted with all our concerns and questions without hesitation. She is the definition of a “time superstar”