We are excited to highlight and celebrate the amazing customer service our incredible team members provided. Time and time again, our team has gone above and beyond to ensure that our customers receive the support and assistance they truly deserve. From handling complex issues with patience and expertise to creating positive and memorable experiences, our team members consistently demonstrate a deep commitment to customer satisfaction.
Their hard work and dedication embody Sagicor's values and contribute to our continued success. We are so proud to have such exceptional individuals on our team, and we eagerly look forward to celebrating their ongoing contributions to our customers and Sagicor.
Daniel Sankar
"Daniel has been fantastic. I went to the of�ice for my initial new policy and my policy renewal. He even went above and beyond to deliver my documents to my home because I was pressed for time in the of�ice. SUPERB SERVICE. SUPERB CSR. SUPERB PERSON.
Wow, Daniel, we are amazed by your insistence on superb service delivery. Thank you!
Sherwin James
"Sherwin was extremely pleasant and helpful, and the level of service received was quite commendable. I hope this feedback goes a long way in recognizing his work."
Customer service can be enhanced simply by being kind. Thanks, Sherwin!
Karen Franklyn-Browne
"Thank you for your understanding and being one of the pillars for SGI you continue to be an outstanding individual in all you do as we strive to put the client �irst. I want to say a heartfelt thank you for your support while I was off island."
Karen, your consistent and unwavering support is truly exceptional. We greatly appreciate the outstanding efforts you put forth. Keep up the remarkable work!
Ariel Commissong
"She needs a raise! She made the entire process so easy and seamless. I never knew it could be so quick and easy. She was very professional and explained everything easily to me. Thank you."
Customers don't like to feel as if they are wasting time. By being swift, Ariel exceeded this customer's expectations. It was truly that simple. Thank you, Ari!
Krystal John Donna Flemming
Satyavity Maharaj
The following came from a New Business Survey respondent. There is nothing like a completely unexpected compliment. Fantastic job, ladies!
"These three women are excellent. First, Krystal John from Customer Service in Port of Spain- her service was the reason I left Beacon. She explained the bene�its seamlessly. Secondly, Donna Flemming responded to my quotation in an unexpectedly fast time. Finally, Satyavity Maharaj handled my claim so ef�iciently. This was his �irst time �iling a claim, and I was impressed by the ease of the process and that Ms Maharaj went above and beyond to ensure I was happy."
Kerrie Bruce
Mr. Allamby sang Kerrie's praises for such a wonderful job, he said she was pleasant and gracious, and he appreciated how she dealt with him. He was blown away by her and said she deserves all the awards she can get!
Great job, Kerrie! Keep exceeding our customers' expectations with your excellent dedication to providing top-tier service.
David Ramsaran
"My experience at Sagicor (Queens Park branch) has made me feel an overwhelming feeling of safety – safety wrapped in warm smiles, sound advice, listening ears and reassurance in my huge decision. Mr Ramsaran has made this process smooth, and I never felt anxious once."
"The service was excellent. David went above and beyond, which isn't common in this country. After hours, I was assured and comforted that I would get through. It was the last day of my insurance as well. I will never change insurance ever again. A pay raise is needed for Mr Ramsaran. Well done, Sagicor!
Both these commendations highlight the comfort and safety David provides by providing reassurance through service. Fantastic job, David!
Wendy Ann Duncan- Simmons
"Wendy is kind. I believe she understands customer service well, as she facilitated my transaction promptly and made me smile. To conclude, she is ef�icient and a well-rounded team member."
"Today, I received prompt service to renew my vehicle insurance. Wendy was extremely professional in organizing everything. Continue to be an ambassador to Sagicor Wendy."
Keep it up, Wendy.
JD Smith
"Just want to let you know that I appreciate your ef�icient and prompt service.This is a welcome change to the service norms in Barbados."
JD, great job on delivering the type of service we strive for daily at Sagicor! You did such a wonderful job that this client was contemplating bringing all of their business here because of your service! Excellent work!
Jessica Nirgoon
"The best service ever! I would recommend Sagicor to anyone. Jessica was very professional and honest. She processed the claim promptly, and her customer service is on point."
A customer that recommends us after experiencing our claims service - yes, please! Jessica, you did an amazing job.
Niya Leacock
"I must take it upon myself to commend the exceptional service I received from Niya!"
"As a customer of Health, Life and Property of Sagicor, I wish to thank Niya Leacock for her excellent service."
When a customer takes the time to praise the excellent service they received, it speaks volumes. Shine Bright Niya, our customers appreciate you!
Chantelle Griffith
Kiarra Dawson
Simone Holder
"After having trouble paying for my insurance online, these three young ladies made the process seem so seamless. Not only did they provide a solution, they also recommended Sagicor Banking (which I am now tempted to join). I felt so at home when I entered the building. Thanks again ladies"
Teamwork makes the dream work; we need each other to complete the job! Well done ladies, you guys are stellar!
Shyann Baboolal-Best
"I wish to commend your employee Shyann Best for her efforts in ensuring that she retained my business as a customer. I was cancelling my insurance due to the excessive increase. She empathized and sought to look into having the premium reviewed and reverted each time with an update. For her commendable efforts, I decided to retain my policy with Sagicor as her level of professionalism and customer service was exemplary and greatly appreciated."
Shyann, your excellent care and dedication to maintaining high standards have had a positive impact on our customer's decision to stay with us. We've retained a client because of your outstanding work. Thank you, and please continue to give your best!
Naomi Reece
"Ms. Reece provided stellar customer service. She was polite, helpful, and charming in all her interactions. She provided and represented professionalism not normally meted out by insurance company employees."
In this customer's mind, the bar for service from insurance companies is low. Naomi raised the bar by being helpful, professional, and charming. Great job, Nai!
Sunita
Sookdeo
"The claims of�icer provided excellent customer service and is very knowledgeable in her �ield.
I am very satis�ied as she made my claims experience pleasant."
"My experience was very encouraging and smooth. Mrs Sookdeo made my experience very comfortable. She was very accommodating. As stressful a situation like this was, it was refreshing to have individuals who go above and beyond to ensure that it doesn't have to be."
You did a great job by taking something as painful and stressful as a claim and �lipping that experience around, Sunita!
Marguerite Bryan
"I received excellent service; I was in and out within �ifteen minutes. Marguerite was knowledgeable and clari�ied all my questions without seeming annoyed. Thank you! "
"She has a wonderful personality, explores everything kindly, and gives great pep talks. She inspires me!"
Marguerite is a seasoned professional. The common denominator is her ability to explain clearly, kindly and patiently. Thank you, Marg!
Shakaila
Bryan
"I am emailing to say thank you not only for your diligent work but for the excellent customer service during our interaction for the accident claims process. I would like to say thank you for the constant clear communication and the willingness to go beyond to help me. Please let your superiors know I am very thankful."
Stand-out moments are created and recognized when we prioritize our customers, and they appreciate it. Shakaila, you are doing an excellent job. Keep it up!
Sharifa Goodridge
"I want to thank you for exceptional customer service in making sure that this matter was recti�ied. It was a very frustrating month going back and forth, making numerous calls with no one being able to assist. You have been a great help an I encourage you to continue to give of your best as you have made me very happy. Thank you"
"I was so impressed with the way you handled the matter and brought his query to a resolution so quickly. Thank you for being so pleasant and making the process a smooth one."
A customer's journey and experience can be in�luenced by the way we serve, and it also helps to recover and improve the experience. Sharifa, we commend you for being an asset to this company by bringing your A game!
Shelly Ann
Joseph
"My name is Everton. I dealt with Mrs. Shelly concerning a claim; she was very helpful regarding my interests. She expressed a lot of concern. She asked if I had any physical damage and was very patient with me completing my documents as she made sure I had everything in order. She is a great employee."
Shelly exhibited empathy and patience in her interaction, which stood out to the customers, elevating their experience. Thank you, Shelly!
Ashley Byer
At Sagicor, delivering outstanding customer service is a cornerstone of our commitment to excellence. We are thrilled to recognize Ashley Byer for her exemplary service, which has profoundly impacted seven of our clients who shared commendations:
Mr. Wickham's Experience
“Mr. Wickham shared, “I felt it was necessary that I put this in writing. I reside in Trinidad and Tobago and had the most wonderful customer service experience with Ms. Ashley Byer today and felt that it should not go unnoticed. Ms. Byer who doesn’t know me from a whole in the wall, interacted with me so professionally ensuring that my request was speedily sorted. It would be remis of me to not commend her for her remarkable communication skill, in ensuring that when the call was done that I was left with a feeling of absolute shock and amazement knowing that excellent customer service in the Caribbean has not died. She should be commended for this great effort as she did not deal with me as just a customer but made me feel like a legitimate Sagicor family member.”
Ms. Thomas’s High Praise
Ms. Thomas echoed similar sentiments, highlighting Ashley's professionalism, kindness, and dedication. Despite previous disappointments with other businesses, Ashley's informative and patient approach restored Ms. Thomas's faith in excellent service. She remarked that Ashley’s commitment to follow-up and providing valuable information about her dividends was extraordinary. "If I could rate her service on a scale of 1 to 10, Ashley would undoubtedly receive an 11!"
Mr. Julien’s Appreciation
“It would be remiss of me not to personally reach out to thank Sagicor for the timely turnaround on my request for a policy loan quite recently. At my request for information to process the transaction, I was ably assisted by a member of your team who displayed customer service of an exceptional standard. My call was greeted by Ms. Ashley Byer whose service I can only describe as phenomenal. She personi�ied and exempli�ied good human interaction and showed herself to be quite knowledgeable about the subject matter.
Not only was she articulate, but her tone and constant reassurance that no question was trivial put me at ease throughout our interaction. Ashley must be congratulated on her professionalism, empathetic tone, and attention to detail.
Ashley Byer
I salute the Sagicor team for the seamless process and kudos to Ashley for its execution. I wish her continued growth and blessings.”
Ms. Armstrong's Gratitude
I want to express my profound gratitude for the exceptional customer service provided by Ashley Byer. Recently, I found myself in a bit of a bind, needing urgent assistance with two pressing queries, one of which involved gaining access to the Sagicor Go app. Upon reaching out to customer service, Ashley promptly came to my aid, displaying an exemplary level of professionalism and attentiveness throughout our interaction.
From the moment I initiated the call, Ashley's demeanor exuded warmth and competence. She patiently walked me through the process of accessing the Sagicor Go app, ensuring that I understood each step along the way. Not only did she provide clear instructions, but she also took the time to verify the email address associated with the account, which proved immensely helpful in resolving my issue ef�iciently.
What truly set Ashley apart was her willingness to go above and beyond the call of duty. Not only did she address my immediate concerns, but she also took the initiative to acquaint me with additional services and features available to me, some of which I was previously unaware of. Her thoroughness and attention to detail instilled a sense of con�idence in me, knowing that I was in capable hands.
Thanks to Ashley's expert guidance, I was able to successfully log into the system and access the information I needed. Her patience and expertise were invaluable, and I cannot overstate the level of peace I felt throughout our conversation. Even amidst the hustle and bustle of preparing for an upcoming trip on March 30th, I wanted to highlight Ashley's assistance as she stood out as a beacon of reliability and support.
As for my second concern, Ashley's proactive approach spared me the need to re-submit previously provided information, which was still valid. This proactive step expedited the processing of my request, resulting in a turnaround time of fewer than three business days.
In conclusion, Ashley Byer exempli�ies the epitome of great customer service. Her professionalism, kindness, and willingness to go the extra mile have left a lasting impression on me. I am immensely grateful for her assistance and commend her for her outstanding contributions to ensuring a positive customer experience.
Ashley Byer
Ms. Kellman's Thanks
Ms. Kellman was deeply moved by Ashley's empathy and professionalism during a dif�icult time:
“I called your of�ice a few days ago and it was a very beautiful experience and as such I feel compelled to share and formal thank Ms. Ashley Byer for her professionalism and patience. Unfortunately, my mum, the sole bene�iciary on my policy died, and still being hard hit by the loss the truth is, I continue to struggle to get accustomed to life without her and Ms. Byer really showed empathy as I express my concerns and seek solutions on the way forward with respect to this. Notwithstanding, this was not the only issue raised or handled by her during the conversation but this one was dealt with gently. Please don't be misguided to think that the others were not treated gently also but the touch on this was extra warm. Kindly extend my formal appreciation to Ms. Byer.”
Ms. Oliver’s Satisfaction
Ashley’s clear explanations and prompt follow-up left Susanna Oliver very happy with the service received:
“Today I called Sagicor, and I had quite a few questions about my life policy which I didn't understand. Ms. Byer took her time and explained everything very clearly to me. I was very happy with her service, she was pleasant, ef�icient, and patient with me. Some time ago I called Sagicor previously for explanation on the anniversary statement and I left even more confused than before. So, I was happy to get clear information from Ms. Byer. She was also very prompt in emailing me the information that I requested.
Thank you Sagicor for the excellent service through Ms. Ashley Byer.”
Ms. Skeete’s Positive Feedback
Ms. Skeete commended Ashley for her detailed, pleasant, and professional service:
” I just want to say that I called Sagicor this morning to make a query on my Sagicor Life Policy Account and I was given exceptional service from Ashley. Not only was she very detailed in answering my questions but pleasant, professional, and patient. She is truly doing an amazing job and needs to be highlighted! ““Ashley is truly doing an amazing job and needs to be highlighted,"
Ashley, your outstanding performance re�lects positively on our organization and exempli�ies the values we strive to uphold. Let's all congratulate Ashley on her consistently great service delivery!
Mone's Sel�less Service
“Moné demonstrated exceptional professionalism, ensuring we received the best possible service. She courteously provided our ticket number, guided us to our seats, and introduced us to the coffee machine, which we hadn't noticed on previous visits. Her genuine care for our experience was evident and greatly appreciated.”
Moné Worrell Kadijah Cozier
Kadijah was praised for her professionalism and attention to detail, ensuring clients felt genuinely cared for and comfortable:
“Kadijah was very professional and treated us with respect. We felt like we were not just a walk-in client but looked out for our interest which made us feel comfortable and at home.”
Rhea Carter Margarita McKetney
Rhea and Margarita’s Impact
Mr. Paul Bentham expressed sincere appreciation for the exceptional service delivered by Rhea and Margarita, which helped him move past dif�icult circumstances.
See the below commendation from Tracey, who highlighted that Mr. Bentham shared his experience with our EVP and GM, Mr. Inniss:
“When a customer takes the time to write about your service to one of our executives, we know that you have delivered the WOW!
Today, Mr. Paul Bentham wrote Mr. Inniss and expressed sincere appreciation for the service delivered by Rhea and Margarita.
But what was even more impressive is that when I spoke with him, he said that although the circumstances were not the best – our team members helped him to put those circumstances behind him and he really appreciates their role.
Sounds like a good turn-around to me. Congratulations Margarita and Rhea, keep the WOW service coming !!!”
Rhea Carter
Rhea's Warm and Ef�icient Service
“The service at Sagicor is always exceptional, and Rhea exempli�ied this with her mannerly, ef�icient, and ready-to-assist attitude. Her warm service is truly commendable.”
Randolph Auld
Randolph’s Consistent Excellence
Randolph received multiple commendations for his pleasant and ef�icient service, particularly for restoring a client’s con�idence in Sagicor's health insurance claims process:
Javid Ward rates him 100% for his consistent pleasantness. P Joseph-Marshall praised his quick response, thorough explanations, and multitasking skills, while Cheryl Nicholls acknowledged his role in restoring her con�idence in our health insurance services through his knowledge and courtesy. Diana Marshall commended his �lawless explanation of bene�it processes, highlighting his excellent service.
Randolph has been a beacon of pleasant and helpful service on multiple occasions. Kudos to you, Randolph.
Joshua Highland
Joshua Outstanding Service
Joshua Highland's service was consistently described as excellent, knowledgeable, and courteous, earning him high praise from many clients. Let’s take a read:
“Too often one is not excited by the service at business places. My experience today was quite the opposite. Mr. Joshua Highland was a model of ef�iciency, courtesy, and great service. He is a representative of the type of quality service that every customer desires. Great stuff!!” Audrey Howard
“Josh is super fantastic! Great Service”- D. Simpson
“I am extremely pleased with Mr. Highland’s service. He was very responsive and helpful with my queries and application. I would rate him at 10 out of 10.” – C. Adams
“Full compliments to the Sagicor team, especially Joshua. His service was excellent, very knowledgeable, helpful, and extremely courteous and he had a pleasant demeanour.” -B. Crichlow
“Mr. Highland is very pleasant and should be promoted!” – C. Bonas
“Impressive from the greeting to the �inal thanks you. Joshua was totally professional in every stage of my matter. He explained each stage and the instructions were very clear. He represented the company well and from my observation, he is indeed an asset and a worthy face of the company.” C. Padmore
Joshua delivered fantastic service to Mr. Dandrafe who gave him 5 stars and said he was the best. He added that Joshua was a very ef�icient, energetic fellow and he was indeed proactive service. He walked that extra mile.
Corey Best
Corey Best's Professionalism**
Corey Best greeted clients professionally and ensured their needs were met, helping with form completion, and providing comprehensive assistance. Helen Best appreciated his thorough and professional service.
Juanita Blackman
Ms. Moore's Gratitude
Julia Moore expressed her gratitude for Juanita’s kindness and professionalism which she experienced during her visit to Sagicor. She appreciated the swift resolution of her queries and the timely resources provided to complete her transaction successfully:
“I just wanted to express my gratitude for your kindness and professionalism that you extended towards me on my visit to Sagicor. You went above and beyond to swiftly resolve any queries and provided timely and helpful resources to enable me to complete my transaction. For all of these I am very grateful. I was able to successfully complete the transaction and the funds were deposited to my account. I am truly grateful for your exceptional service. Have a bless week and may God continually bless you and your family.”
Ashley Forde
Ashley Forde's Excellent Assistance
Ashley Forde provided excellent customer service, demonstrating patience and willingness to assist.
Ms. Sayers appreciated her pleasant demeanor:
“Ashley demonstrated excellent customer service. She was pleasant and willing to assist although I did not have my information available.”
Linda Callender
Linda's Exceptional Help
One of our colleague’s uncles, wrote to her to share his positive experience with Linda, highlighting her helpfulness and effective assistance.
When you have created a wonderful experience for someone, they feel compelled to talk about it.
Kudos, Linda! Continue to do great things.
Heike Batson
Heike Batson’s Warm Service
Heike Batson’s welcoming demeanor and professional assistance have made a lasting positive impression on several clients:
“I would like to commend the great service from your cashier Heike Batson who would have welcomed me as a customer with a smile and pleasant personality and I could not let this service go unnoticed.” – S. Harding
“The service I received from Heike was professional and very welcoming. Her smile and patience meant a lot. She is an asset to this organization.”- C. Corbin-Ashby
“Heike’s customer service was excellent. Heike went beyond her call of duty and assisted tremendously with my loss policy process which save me an extra trip.” C. Corbin
“I wish to say how pleased and satis�ied I was with the professional and excellent service of this team member.” – M. Inniss
Kayla Richards
Kayla's Excellent Retirement Assistance
Mr. Chase praised Kayla for her excellent service and assistance with his queries:
“Kayla’s Service was extremely excellent. She assisted with my retirement questions, and I am happy about my retirement in two years.”
Remy Samuel
Remy's Great Customer Service
Ms. Myers acknowledged Remy for his great listening skills and thorough assistance. His ef�icient and exemplary customer service has left a lasting positive impression:
“Remy is a great listener! He is always helpful. This is my second time meeting with him, and no question was too much. He was very ef�icient and thorough. Exemplary Customer Service.”
Karen Clarke
Karen Clarke’s Consistency
Karen’s polite and friendly service at the Client Experience Center has made her a joy to interact with for clients who visit regularly:
“I am a customer of your company and I wanted to take this opportunity to make you aware of the excellent service I always receive from Karen Clarke.
I usually come into the Belleville branch every month to facilitate a transaction and as such I have had the pleasure of interacting with Ms. Clarke on many occasions. She is polite and friendly and often takes the time to answer any questions that I may have. I know sometimes individuals are often quick to criticize but are less prone to say something when the interaction is positive, so I really wanted to let you know what a joy it is to deal with someone who is as professional as she is.
Thanks to Ms. Clarke once again for the excellent service, and especially, for her pleasant demeanor.”
At Sagicor, we are proud to have team members who consistently deliver exceptional service and create memorable experiences for our clients.
Let's continue to celebrate and uphold the high standards they set!
