SSAA Discount
We are pleased to offer this exclusive deal for all SSAA Members only on our custom boxes.
SSAA Member code:
Present or email this coupon with your order to Customer Service for 5% off custom boxes
*Valid for one use per SSAA Member order placement. Minimum spend of $500 ex GST.
Benefits of Printed Boxes
The personalised packaging experience enhances the value of your brand to your customers
Printed boxes spread awareness of your brand through the distribution cycle of your product
Customising boxes to suit the unique requirements of your products enhances their presentation and protection quality through the supply chain
For any new custom boxes, a 5% discount will be o ered with your first order in 2025.
SELF STORAGE SUPPLIER GUIDE
Showcasing leading suppliers dedicated to the self storage industry.
The SSAA’s annual Self Storage Supplier Guide features a range of suppliers across categories essential to success in the self storage industry.
The suppliers featured within are valued partners and service members of the SSAA, many of whom have in-depth industry experience gained by working closely with self storage owners, operators and other suppliers for many years.
These experts have generously shared case studies that provide deeper insight into the practicalities of self storage design, development and operations.
You’ll also find helpful checklists and information highlighting the benefits of using suppliers who have a strong understanding of the self storage industry.
The full trade directory of the SSAA has been published within the guide, plus you’ll find links to industry suppliers in the online directory within your SSAA Member Portal.
We encourage you to utilise the Self Storage Supplier Guide year-round to source suppliers who are committed to serving our industry.
To our valued principal and major partners, and all our service members, we thank you for your ongoing support and look forward to helping you connect and engage with the growing self storage industry.
We wish you all every success in your self storage endeavours.
Makala Ffrench Castelli Chief Executive Officer
Self Storage Association of Australasia
CONTENTS
ACCESS CONTROL, FIRE & SECURITY
PTI SECURITY SYSTEMS
Sales : 1300 798 860
Support : 1300 159 473
sales@ptistoragesecurity.com.au www.ptistoragesecurity.com.au
With over 40 years of experience and 40,000 installations in more than 30 countries, PTI Security Systems are committed to innovation of security and access control solutions and are dedicated to delivering cutting-edge products within the self storage industry.
NOKĒ SMART ENTRY
+61 7 3865 1600 sales@janusintl.au 144 Lavarack Avenue EAGLE FARM QLD 4009 www.janusintl.au/noke
The Noke Smart Entry system by Janus International is a cloud-based digital key management solution, designed specifically for the self storage industry. This award-winning access control technology enables tenants to enter a facility and its units using a smart phone.
AD-TECH SECURITY PTY LTD
1300 306 090
adrian@ad-tech.com.au
Unit A8, 15 Forrester Street KINGSGROVE NSW 2208 www.ad-tech.com.au
AD-TECH Security is a professional security installation and service company that was established by Managing Director, Adrian Rostirolla in 1998.
ALARMQUIP SECURITY SYSTEMS
1300 552 520
admin@alarmquip.com.au PO Box 699
GOLDEN BEACH QLD 4551 www.alarmquip.com.au
Alarmquip has continued to stay ahead of technology by taking a keen interest in new product developments and industry trends to ensure we can provide our customers with the information they require to make the relevant choices on their security.
COBRA SECURITY ELECTRIC FENCING
+61 413 901 007
sales@cobraelectricfencing.com.au PO Box 9 YARRAMBAT VIC 3091 www.cobrasecurityelectric fencing.com.au
Cobra Electric Fencing delivers tailored, dependable solutions for the self storage industry, specialising in security electric fencing, upgrades, servicing, automatic gates, and perimeter fencing. Ensure your facility’s safety today with our expert, industry-leading services.
DIGITAL SS
+61 3 8360 3055
brett@digitalss.com.au
37/22-30 Wallace Ave POINT COOK VIC 3030 www.digitalss.com.au
DigitalSS - Supplies and installs electronic security equipment in residential and commercial environments. We specialise in alarm systems, IP video surveillance, electronic access control systems and video intercoms.
GALLAGHER GROUP LIMITED
+64 7 838 9800
sales.nz@security.gallagher.com
181 Kahikatea Drive HAMILTON 3206 www.security.gallagher.com
A technology leader in integrated access control, intrusion detection, and perimeter protection, Gallagher Security’s solutions protect what matters most within the highest levels of government, military, commercial, industrial, healthcare, transportation, academic organisations, and small businesses in more than 140 countries.
INSIDE OUT SECURITY
+61 7 4243 6235
service@insideoutsecurity.com.au PO BOX 7455
SIPPY DOWNS QLD 4556 www.insideoutsecurity.com.au
The leading experts in electronic security, CCTV, access control and alarm monitoring.
INTEGRATED CONTROL TECHNOLOGY LIMITED 1800 428 111 ausales@ict.co Unit 8 / 39 Howley's Road NOTTING HILL VIC 3168 www.ict.co
Whether you're a small business needing a scalable security system or a large corporate enterprise project with thousands of units and complex user requirements, an ICT Protege control system provides a comprehensive and flexible access control and security solution that integrates with leading self storage management software systems.
ACCESS CONTROL, FIRE & SECURITY
MILLENNIUM TECHNOLOGY
0800 724 376
info@millenniumtechnology.co.nz
42 Pukete Road TE RAPA HAMILTON HAMILTON 3200 www.miltech.co.nz
Millennium Technology is a professional information technology, security installation and service company servicing New Zealand. Our skilled team specialise in self storage and apply their extensive industry knowledge when providing clients with flexible solutions to protect and manage their facilities.
OPENTECH ALLIANCE
+44 7825 557 826
ANZSales@opentechalliance.com 2101 W Peoria Ave, #100 PHOENIX AZ 85029 www.opentechalliance.com
OpenTech Alliance is the leading provider of technology solutions for the self storage industry. Trusted by over 12,000 facilities, including Australasia’s top operators, OpenTech helps enhance operational efficiency, maximise revenue and improve customer satisfaction with access control, electronic locks and rental kiosks.
QUEACCESS PTY LTD
1300 783 222
office@queaccess.com.au
Shed 2, 1-3 Business Drive
NARANGBA QLD 4509
www.queaccess.com.au
QueAccess is at the forefront of the industry, delivering exceptional solutions in gate automation, access control, intercom systems, and CCTV.
SECURITY VISION NETWORKS
1300 500 606
sales@secvision.com.au
552-560 Church Street
NORTH PARRAMATTA NSW 2151 secvision.com.au/self-storage
secVision Networks offer managed security solutions. They design, install, monitor, and maintain security systems that are tailored to each site’s needs. Their solutions seamlessly integrate with Storman Cloud self storage management software, enabling customers to run a fully automated self storage facility.
SELF STORAGE SECURITY LTD
0800 493 7700
mark@selfstoragesecurity.nz
21 Harford Place PAKURANGA Auckland 2010 www.selfstoragesecurity.nz
Since founding, Self Storage Security Ltd has been known for quality services, exceptional efficiency and the highest level of professionalism. With over 20 years experience at all levels of security we know we can deliver. No matter what Security service you’re looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.
SENTINEL STORAGE SECURITY
1300 852 117/+61 3 9988 2035
sales@storagesecurity.com.au
74 / 203 Rooks Road VERMONT VIC 3133 www.storagesecurity.com.au
More than access control and alarms, we deliver access, security, and customer experience solutions for self storage across Australasia. From keypads and unit alarms to CCTV, PA systems, and servicing, we integrate and maintain self storage facility infrastructure for seamless, reliable facility management.
STORAXXS
+61 7 3088 8091 support@storaxxs.com
Level 8, 12 Creek St BRISBANE QLD 4000 www.storaxxs.com
StorAxxS provides a comprehensive access control solution for self storage facilities. This allows you to safeguard your facility, control system use and track costs at each site in your portfolio, saving you time and money.
TRILECT AUTOMATION LTD
+64 9 271 2493
sales@trilect.co.nz www.trilect.co.nz
Auckland's expert and specialised commercial electrical team. For all your electrical services, automatic gates, ventilation, or solar needs, you can count on us to deliver reliable value and exceptional service.
The One Solution For Unit Security
The ProEdge Smart Latch simplifies door security for both operators and tenants with its next-generation Bluetooth technology that provides keyless access, automated rental possibilities, and overlocking functionality. This one latch is all that is needed to accommodate left or right latch mounting and is designed for both flat and corrugated doors. Tenants just need to swipe left on the app to unlock the latch.
BLUETOOTH CONNECTIVITY
Tenant access controlled through a next generation Bluetooth connection via the StorID mobile app.
TAMPER RESISTANT BREAKAWAY TAB
A breakaway tab, with onboard accelerometer, mitigates forced entry efforts and notifies both tenant and owner in real-time.
STORLOGIX CLOUD INTEGRATION
StorLogix Cloud connectivity through a robust mesh network provides operators with information on tenant access and overlocking capabilities.
BATTERY PERFORMANCE
A single lithium manganese dioxide battery performs up to three years. A “wake” function extends the battery life so the unit is not always “listening.”
StorLogix Cloud, ProEdge gateway, and ProEdge subscription required. Contact PTI Sales for further information.
Smart technology secures growth for Safeguard
Safeguard, a rapidly expanding self storage chain with 19 locations across New Zealand, has embarked on a game-changing technological transformation. By partnering with Millennium Technology and integrating ICT’s Protege GX system, Safeguard demonstrates how intelligent security and management solutions can elevate operational efficiency, customer experience and business growth.
AN INNOVATIVE SECURITY AND MANAGEMENT SOLUTION
The partnership between Safeguard and Millennium Technology spans over a decade. A shared understanding of the self storage industry and its evolving demands led to the adoption of ICT’s unified Protege GX platform. This future-proof system supports centralised, offsite management while enabling custom tools designed specifically for the self storage market.
One standout innovation is a custom integration using ICT’s SOAP Web Service, which allows streamlined configuration and significant time savings during setup. Operations Manager at Millennium Technology, Danie Harmse, emphasises, “Thanks to ICT’s smart backbone, we can build
new tools that simplify processes, saving around 90% of setup time.”
Integrated with ArmorIP monitoring and 4G modem redundancy, the system ensures pinpoint alarm accuracy and uninterrupted communication with monitoring services during power outages. This robust setup provides safeguards against incidents such as security breaches or power failures.
EMPOWERING STAFF AND ENHANCING CUSTOMER EXPERIENCE
ICT’s technology not only strengthens security but also simplifies day-today management. Staff at Safeguard appreciate the Protege Mobile App, which enables them to control gates, doors and lights from the convenience of their smartphones –even while moving across the site.
Managing Director Terry King highlights that ICT’s system allows head office staff to handle PINrelated issues remotely, saving time and avoiding the need for on-site personnel. This capability also empowers Safeguard to centralise operations, such as using call centers for facilities with fewer units, reducing overhead costs.
The solution has impressed customers as well. Once registered
and paid, they can receive their unique PIN codes in seconds, providing swift, seamless access to their storage units.
FUTURE-PROOFING FOR GROWTH
The scalability of ICT’s Protege GX system has positioned Safeguard for continued success. The centralised design and flexible features mean Safeguard can roll out the solution to more branches as the business expands across New Zealand. “Storage is becoming a highly tech-driven industry and ICT provides the tools we need to stay ahead,” explains King.
Millennium Technology’s commitment to innovation complements this forward-thinking approach. Barry Mitchell, Director of Millennium Technology, remarks, “Self storage is fast-moving. We’re always looking for new features that align with this momentum.”
A MODEL FOR MODERN SELF STORAGE
ICT’s smart security and management solutions have transformed Safeguard’s operations into a benchmark of efficiency, reliability and convenience for the self storage industry. By integrating innovative technology, Millennium Technology and Safeguard demonstrate how thoughtful investments in futurefocused solutions can drive growth and redefine customer and staff expectations.
Safeguard’s story is proof that a thoughtful approach to technology –not just to meet current demands but to anticipate future needs – is pivotal in staying ahead in the competitive self storage industry. For companies aiming to enhance site security and simplify operations, Safeguard’s partnership with Millennium Technology and ICT offers a roadmap to success. l
Five considerations for your self storage security
In the self storage industry security is crucial to attracting and retaining customers. Choosing the right security provider not only ensures your facility’s safety but also gives your business a competitive edge and helps future-proof your business.
Here are five reasons to consider PTI when choosing security for your self storage facility.
1
DRIVEN BY INNOVATION
PTI leads the world in self storage access control and integrated security solutions. Our partnership with Assa Abloy, a global leader in access technologies, enables us to deliver innovative solutions that address both current and future security needs. We focus heavily on research and development to ensure our products are not only advanced but also built for long-term reliability. With PTI you gain access to cutting-edge technology designed to evolve with the industry’s security challenges. PTI is committed to providing long-lasting, reliable solutions for the self storage sector.
2
LONG-TERM RELIABILITY
At PTI we prioritise reliability over speed. While other companies may rush to release products, we ensure that our security
solutions are thoroughly tested for seamless performance from installation onward. We focus on functionality, so when you invest in PTI’s solutions, you can trust they will consistently deliver reliable protection year after year. Choose PTI for proven reliability that you can depend on long-term.
3
GLOBAL PRESENCE WITH LOCAL SUPPORT
PTI combines global expertise with local support, making us a trusted partner in the Australasian market. We have a strong installer network across Australia and New Zealand, providing specialised support tailored to the region’s needs. Our customer service team is available during local business hours, offering prompt and personalised assistance.
Wherever you are in Australia or New Zealand, PTI is here to support you.
4
A LEGACY OF TRUST
With over 40 years in the self storage security industry, PTI has built a reputation for trust and excellence. Our solutions are used in over 30 countries and more than 40,000 installations worldwide. This longevity reflects our commitment to quality, customer satisfaction, and continuous innovation. PTI’s
“ We focus heavily on research and development to ensure our products are not only advanced but also built for long-term reliability.
reputation is built on decades of experience and reliability.
PTI’s reputation is a testament to the trust and reliability we’ve earned over decades of service.
5
INVEST IN QUALITY, INVEST IN THE FUTURE
Investing in quality security ensures your long-term success. Cutting corners with subpar products may offer short-term savings, but it can lead to costly regrets down the line. PTI’s high-quality, future-proofed security solutions are designed to protect your business for years, ultimately saving you money. By choosing PTI, you make a smart investment in the future of your self storage facility.
Don’t settle for less – invest in the security your business deserves.
YOUR NEXT STEPS
PTI Storage Security is here to help you safeguard your self storage investment with the best security solutions on the market. l
Revolutionising self storage security: Seamless, smart & customer-focused
The self storage industry is evolving rapidly, and so are customer expectations. In an era where digital convenience is standard, tenants expect effortless access, secure facilities, and a smooth experience from the moment they book a unit.
Traditional methods of security and facility management are no longer enough – operators must embrace technology to stay competitive and enhance customer satisfaction.
At Sentinel Storage Security, we provide integrated solutions that simplify operations, reduce friction and improve security.
Our approach is built on three core pillars: Customer Experience Products, Access Control, and Safety & Security. Together these elements create a seamless customer journey, from booking to move-in and ongoing access.
ENHANCING THE CUSTOMER EXPERIENCE
A positive customer experience begins with accessibility and convenience. Self storage tenants want simple, intuitive interactions with minimal waiting times or manual processes. Sentinel enhances the customer journey through:
l Customer experience tablets at key locations, allowing tenants to check information, receive assistance and access support without relying on staff.
l PA systems & tuners that provide clear communication and background music, improving the overall environment of the facility.
l Self-service kiosks and automated support , reducing administrative workload while offering tenants 24/7 assistance.
These features create a professional, streamlined experience that meets the modern customer’s expectations for ease and efficiency.
OPTIMISING ACCESS CONTROL FOR SEAMLESS OPERATION
Effective access control is essential for both security and operational efficiency. A well-integrated system ensures that tenants move through the facility effortlessly while restricting unauthorised access. Sentinel’s solutions connect directly with POS and management software like SiteLink and Storman, automating the access process and improving tenant experience.
Our access control solutions include:
l Sentinel Platinum Keypads, providing each tenant with a unique PIN for secure entry.
l License Plate Recognition and Bluetooth Entry, enabling automatic access without the need for PIN codes or access cards.
l Controlled access to facility levels and units, ensuring tenants can only enter designated areas.
This level of automation reduces administrative work, prevents unauthorised access, and provides tenants with a frictionless experience from entry to exit.
ENSURING SAFETY & SECURITY
Security is more than just keeping intruders out – it’s about providing peace of mind for customers while protecting an operator’s revenue. Sentinel’s comprehensive security approach integrates modern digital solutions to safeguard both tenants and storage facilities.
Key security features include:
l HD Camera Systems, enabling live monitoring, incident recording, and remote surveillance.
l Rubik Locks, an innovative and cost-effective solution for vacant units and overlocks, allowing operators to secure units while ensuring seamless access for paying tenants.
l Watchman: Before You Build , a security solution designed for storage facilities under construction, protecting assets from theft and unauthorised entry before the site becomes operational. By implementing these solutions, storage operators can significantly reduce the risk of security incidents while maintaining a safe and secure environment for customers.
A SEAMLESS CUSTOMER JOURNEY
A modern self storage facility should offer a smooth and efficient journey for tenants:
l Online booking and registration.
l Automated integration with POS and security systems.
l Seamless access to the facility and storage units.
l Ongoing monitoring and support through digital security solutions. By integrating access control, security, and customer experience enhancements, Sentinel Storage Security ensures that every interaction is simple, secure, and seamless.
FUTURE-PROOFING SELF STORAGE SECURITY
As self storage facilities shift towards unmanned and hybrid models, investing in integrated digital security solutions is no longer optional – it’s essential. With Sentinel’s advanced systems, operators can improve efficiency, reduce costs, and enhance tenant satisfaction while maintaining the highest security standards.
For operators looking to create a smart, secure, and customer-centric storage facility, Sentinel Storage Security provides the expertise and technology to make it happen. l
StorAxxS: Securing customer valuables with innovation and trust
ABOUT STORAXXS
StorAxxS provides advanced self storage security solutions designed to protect customer valuables while enhancing operational efficiency. Our enterprise platform delivers seamless integration, scalability, and best-in-class protection – ensuring peace of mind for both facility operators and their customers.
OUR VISION
We aim to redefine the self storage experience by combining robust security with intuitive technology, making it easier for businesses to manage their sites while offering customers a smoother, more secure way to access their storage.
WHAT WE DO
StorAxxS offers a comprehensive, enterprise-grade security platform tailored for the self storage industry. Designed with both operators and end users in mind, our solutions integrate smart access control, real-time monitoring and mobile-first customer features.
Key capabilities include:
l Scalable, centralised management : Easily manage multiple sites through a unified platform.
l Smart access control: Keyless, app-based entry for customers, with real-time alerts and permissions management.
“ Your trusted partner in self storage security.
l Enhanced customer experience: A seamless, modern interface that gives customers secure, flexible access and transparency.
PROVEN BENEFITS: A REAL-WORLD EXAMPLE
One multi-site self storage provider recently adopted StorAxxS to modernise their facility operations and improve customer engagement.
THE CHALLENGE
They needed a solution that could unify their growing network of facilities, reduce reliance on manual processes and meet rising customer expectations for digital convenience and security.
THE STORAXXS SOLUTION
We deployed a fully integrated platform that enabled:
l Centralised access control and monitoring.
l Mobile access for customers with real-time alerts.
l Simplified onboarding and permissions management for staff.
THE RESULTS
l Improved operational efficiency : Reduced time spent on manual security tasks and simplified day-to-day management.
l Stronger security posture: Real-time alerts and centralised visibility enabled quicker response to incidents.
l Elevated customer experience: Customers appreciated the convenience and peace of mind offered by smart, secure, mobile access.
WHY CHOOSE STORAXXS?
l Enterprise-ready : Built to scale with your business.
l Customer-first design: Enhances the experience for modern storage users.
l Reliable partnership: End-to-end support from planning to postdeployment.
PARTNER WITH STORAXXS
Let’s shape the future of self storage together. StorAxxS – Your trusted partner in self storage security. l
Storage King adopts OpenTech Alliance’s INSOMNIAC® CIA Access Control –to future-proof operations across Australasia
OpenTech Alliance, the PropTech leader in self storage, is proud to announce a strategic partnership with the Storage King Group, one of the largest self storage operators in Australasia. Storage King is upgrading to INSOMNIAC CIA, OpenTech’s cloud-based access control solution at select facilities, to further enhance security, streamline operations and elevate the customer experience across its network of 200+ facilities in Australia and New Zealand. Storage King is a wholly owned subsidiary of Abacus Storage King (ASX: ASK) which is listed on the Australian Stock Exchange and is included in the S&P/ASX300 Index.
This partnership represents a significant step forward in delivering innovative tools to support Storage King’s operations, improve customer satisfaction and strengthen its competitive position in the Australasia market. By leveraging OpenTech’s industry-leading Internet of Everything (IoE) platform, Storage King will gain access to actionable data insights, seamless automation and powerful security enhancements, to optimise facility performance.
“Trusted by thousands of self storage operators worldwide, OpenTech delivers innovative technology.
With INSOMNIAC CIA, Storage King customers will enjoy a frictionless, Bluetooth-enabled hands-free access experience via the Storage King app. This advanced, touchless technology offers secure, convenient entry while improving traffic flow at facility gates. CIA keypads also offer added customer convenience, including a digital display with clear messaging for incorrect codes or facility closures and Text Me My Keycode capabilities to retrieve forgotten access codes from the keypad.
This move supports Storage King’s commitment to provide its customers with best-in-class storage solutions that combine security, convenience and innovation. By integrating OpenTech’s INSOMNIAC CIA access control and IoE platform, the operator looks to not only enhance its customers’ access experience but also unlock valuable insights, to help optimise staffing, improve facility management and drive greater operational efficiency.
Storage King’s adoption of OpenTech’s IoE Control Center will provide facility operators with real-time data on access events, visit frequency, and security alerts. With detailed analytics on traffic patterns, Storage King can make informed decisions on staffing, marketing and customer service to maximise facility performance.
In addition to INSOMNIAC CIA, Storage King will benefit from OpenTech’s expanding suite of smart facility management solutions, including:
l INSOMNIAC OpenNet™: Reliable, end-to-end mesh network for wireless internet coverage across facilities to enable uninterrupted IoT connectivity, public and private wi-fi capabilities.
l INSOMNIAC SmartDoor: Office foot traffic analytics to improve staffing decisions and enhance customer service.
l INSOMNIAC SmartGate: Advanced gate sensors to track failed closures, forced opens, and traffic trends.
Water Sensors – Leak detection technology to protect facilities from potential damage and costly repairs.
“Our goal is to provide Storage King with the most flexible, data-driven technology solutions to meet the evolving needs of its self storage operations,” said Robert A. Chiti, CEO of OpenTech Alliance. “With INSOMNIAC CIA and our IoE platform, Storage King is positioned to future-proof its facilities, enhance security and deliver a next-generation customer experience.”
Trusted by thousands of self storage operators worldwide, OpenTech delivers innovative technology to optimise operations, increase revenue and enhance the tenant experience. l
National Mini Storage: How a perimeter security system contributes to business success
By Baden Foster, Technical Business Development Manager for Gallagher Security.
Ensuring your own assets are safe is difficult enough, but when you’re responsible for someone else’s belongings, the stakes are much higher. That’s why New Zealand’s largest self storage company, National Mini Storage, chose Gallagher’s perimeter security system to secure their facilities.
The concept of a self storage facility was relatively new when National Mini Storage opened their first site in Penrose in 1991. The site design was based on an innovative ranch style with an old quarry site providing a natural form of perimeter security. However, after three break-ins, the onsite managers acknowledged that the company’s long-term success was reliant on a safe and secure storage facility for customers.
Paul McFadzien, Managing Director of National Mini Storage, explains the key factors in sourcing a perimeter security solution were as follows: l Detect and deter, while providing a safe environment for staff and customers.
l A high false alarm tolerance.
l An out-of-hours monitoring system.
The decision to install a perimeter security system was endorsed by site managers who saw monitored pulse fencing as the most appropriate solution to meet their requirements.
National Mini Storage’s Gallagher system consists of a grid of wires that can be constructed either inside an existing perimeter fence, or on walls and roofs. While most technologies only detect intruders, this perimeter security system is unique in its ability to also deter intruders. The security fence is pulsed every 1.2 seconds, creating a short, sharp, but safe energised pulse if the fence is touched or reached, as well as
creating an alarm. Paul reports that their system has been an excellent deterrent to thieves: “The system has been extremely successful from our point of view. It’s been a major deterrent and does the job it’s meant to do.”
He adds, “Since its installation 20 years ago, we have only had a handful of attempts to breach the fence line. The last time someone had a serious go at the fence they used wire cutters but only managed to cut a couple of wires before the alarms went off.”
As early adopters of perimeter security technology, National Mini Storage has continued to upgrade its on-site security to multiple zone systems, realising the benefits of ongoing research and development. Their perimeter systems enable multiple zones to be alarmed and monitored along
with direct PC on-screen control of the site. “The zone factor has made a huge difference. If we do have problems, they are located quickly by identifying the fence zone that has gone into alarm mode,” says Paul. “It also means we don’t have to jump in the car and go onsite to solve the problem and reset the alarm. This technology means we can save a lot of time and money because we solve problems remotely.”
Paul attributes the use of technology-based systems, including Gallagher’s perimeter security system, as being important for the continued success of his business. “It is a major point of difference for our customers compared to other suppliers.” l
ANCILLARY SERVICES
PACKAGING
VISY BOXES & MORE
13 84 79
vbm_vic@visy.com.au
F2 - 205 Abbotts Road
DANDENONG SOUTH VIC 3175
www.boxesandmore.com.au
Full range of boxes and packaging, including tape, paper, bubble, plastic furniture protection covers, felt blankets, trolleys and more.
CLEANING
Sweepers, Scrubbers and Cleaning Equipment
SWEEPERS AUSTRALIA PTY LTD
+61 3 9562 7533
info@sweepersaustralia.com.au
10 University Place CLAYTON VIC 3168
www.sweepersaustralia.com.au ––––––
SWEEPERS AUSTRALIA is a 100% Australian owned company, dedicated to providing an unparalleled service and exceptionally competitive prices to its customers of sweeping and scrubbing equipment throughout Australia.
LOCKS
LOCK DISTRIBUTORS AUSTRALIA
1800 28 77 24
sales@lockdistributors.com.au
19/12A Loyalty Road NORTH ROCKS NSW 2151
www.lockdistributors.com.au
Supplier of padlocks, security accessories and high security lock and latch systems.
LOGISTICS
IAS LOGISTICS P/L
+61 2 8988 7507
kmundey@iaslogistics.com.au
450 Marion St
GEORGES HALL NSW 2198
www.iaslogistics.com.au
IAS Logistics is a bespoke and large scale project logistics manager.
PRINTING
HOMESTEAD PRESS
+61 2 6299 4500 printing@homesteadpress.com.au 112 Wollongong Street FYSHWICK ACT 2609 www.homesteadpress.com.au
Printing of storage agreements, business cards, letterhead, invoice books and sheets, with compliment slips, receipt books... and a whole lot more.
STORAGE AUCTION
IBIDONSTORAGE
+61 2 4302 0605
info@ibidon.com.au PO Box 591 ETTALONG BEACH NSW 2257 www.ibidonstorage.com.au
iBidOnStorage is an Australian online auction platform that facilitates auctions for self storage operators who need to dispose of abandoned and unpaid storage units. We provide a seamless, transparent, and efficient solution that supports self storage operators nationwide.
3SIP SERVICES
1300 843 256
sales@igd.com.au
Suite 8H, 325 Pitt St SYDNEY NSW 2000 www.3SIPServices.com.au
3SIP Services are your trusted Telco provider specialising in Cloud PABX and Internet Services to SMBs and Enterprises globally. With more than 25 years of experience in the self storage Industry and over 90% of customers highly recommending our services, we will look after you and your business.
URL NETWORKS
1300 33 11 78
support@url.net.au
17/31 Queen Street MELBOURNE Vic 3000 www.url.net.au
Established in 2007, URL Networks have been specialists in the use of emergent VoIP technologies for business telecommunications for over a decade.
DO YOU HAVE CUSTOMERS NOT PAYING RENT?
It’s time you joined Australia’s number one Self Storage Auction platform www.iBidOnStorage.com.au
Maximise returns and streamline operations with iBidOnStorage
Totalstore Bairnsdale is a highly successful self storage facility based in Victoria. They are committed to maintaining excellence across all aspects of the business, but like many other operators, they occasionally face the challenge of customers defaulting on payments.
When a customer defaults on payments, self storage operators tend to take every reasonable step to resolve the issue. However in some cases, they are left with no option but to enforce their rights under the storage agreement and dispose of the abandoned goods. By this stage the business has already incurred financial losses, including unpaid rental income, additional administrative expenses and the burden of managing the disposal process.
When faced with disposing of the goods abandoned by defaulting customers, historically storage operators have relied on a local auction house, second-hand dealers, or even simply discarding the items, all of which require significant staff
time and resources. Some facilities have even left units unpaid and untouched for months or years, further exacerbating the financial loss. None of these methods offered are cost effective or sustainable solutions.
A SMARTER SOLUTION: IBIDONSTORAGE.COM.AU
To overcome these challenges, Totalstore Bairnsdale sought a streamlined and effective way to recover losses and manage the disposal of abandoned goods. Enter iBidOnStorage, Australia’s leading self storage auction platform. Designed specifically for the storage industry, this online platform provides a fast and efficient solution, for selling the entire contents of abandoned and unpaid storage units. It will help the business keep costs low and recover debt.
Here’s how iBidOnStorage helped Totalstore Bairnsdale’s operations: l Seamless & easy to use: Storage operators can list abandoned units directly on iBidOnStorage.com.au without
needing to relocate the goods. Buyers pick-up the entire contents from the facility after the auction ends, eliminating unnecessary logistical headaches.
l Competitive auctions: As iBidOnStorage exclusively hosts self storage unit sales, bidders on the site are actively seeking exactly these opportunities. This means there is high demand, competitive bidding and maximised returns for sellers. Most importantly, the market sets the value of the goods.
l Complete control: Totalstore Bairnsdale retains full control over the auction process, including setting auction start and finish times, and presenting the goods as they see fit.
l Proven financial recovery: With sellers across 2,000+ locations hosting more than 45,000 storage auctions across Australia, iBidOnStorage has helped operators recover over $14 million in bad debt. The platform effectively helps convert defaulted units into recovered revenue while freeing up space for paying customers.
THE INDUSTRY’S TRUSTED AUCTION PLATFORM
iBidOnStorage is a game-changer for self storage operators, offering a user-friendly interface, industry expertise and a proven track record of success. By leveraging this platform, Totalstore Bairnsdale has minimised losses, streamlined abandoned goods management, and optimised unit availability for new rentals.
DISCOVER HOW IBIDONSTORAGE CAN BENEFIT YOUR FACILITY
Join the growing number of self storage operators who have successfully recovered lost revenue and simplified their operations with iBidOnStorage. Start maximising your facility’s profitability today! l
DESIGN & CONSTRUCTION
JANUS INTERNATIONAL
AUSTRALIA PTY LTD
T: +61 7 3865 1600
E: sales@janusintl.au
144 Lavarack Avenue
EAGLE FARM QLD 4009 www.janusintl.au
Janus International Australia Pty Ltd is the most established value creator for self storage operators and investors. A driving force in the development and growth of the self storage industry internationally, we are the partner of choice for the leading self storage brands in these regions.
BRUAC DESIGN
+61 416 352 057
admin@bruacdesign.com.au www.bruacdesign.com.au
With experience across industrial, retail, commercial and residential industries, Bruac Design offers building design, design management, concept designs, council approval documentation and detail design documentation.
DATUM GROUP CONSTRUCTIONS
+61 2 9789 1018
services@datumgroup.com.au
INDECON PTY LTD
+61 8 6209 5432/+64 7 809 4003
info@indecon.com.au
38 Parkinson Place HILLARYS WA 6025 www.indecon.com.au
We pride ourselves on our creative designs and construction smarts to minimise costs, provide programme certainty, and maximise the functionality, aesthetic appeal and end-value of a project.
REGIS BUILT
STORCO STORAGE SYSTEMS
+61 2 6391 2800
sales@storco.com.au
298A Clergate Road ORANGE NSW 2800 www.storco.com.au
Storco specialises in the design, manufacture and delivery of self storage facilities. Our world-class storage fit out products are manufactured in Orange NSW to help developers maximise their returns, add value to their properties, and create award-winning facilities.
BJB ARCHITECTS PTY LTD
+61 2 8970 5417
barry@bjbarchitects.com.au
309/77 Dunning Avenue ROSEBERY NSW 2018 www.bjbarchitects.com.au
The team at BJB Architects brings together a wide range of skills, and has successfully completed numerous residential and commercial projects. We have a passion for sustainable design, with a strong focus in functionality and adaptability, ensuring the longevity of your project.
16 Saggard Field Road MINTO NSW 2566
www.datumgroup.com.au
Datum Group Constructions can provide a range of solutions such as Structural Packages, Concreting, Reo-Fixing and Development. From residential buildings to commercial complexes and industrial warehouses, Datum Group Constructions can provide a solution for almost any type of project, in any location.
GLIDEROL GARAGE DOORS
+61 8 8360 0000
sales@gliderol.com.au PO Box 47 HOLDEN HILL SA 5088 www.gliderol.com.au
Supply and installation of roller doors.
1300 388 224
info@regisbuilt.com.au
Level 1-1072 Centre Rd
OAKLEIGH SOUTH VIC 3167 www.regisbuilt.com.au
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RegisBuilt offers full design and construction services.
STORCAD PTY LIMITED
+61 447 566 988
info@storcad.com.au PO Box to 453
KATOOMBA NSW 2780
www.storcad.com.au
Storcad is your one stop shop offering a complete design and fitout service. Storcad provides self storage layouts that maximise your NLA, increasing returns and ensuring efficiency in the build process.
Roomia Self Storage: Expanding with innovation and customer-centric design
Roomia Self Storage is on an exciting journey to become one of Australia’s largest independent self storage operators. As part of its nationwide expansion, Roomia is opening modern, customerfocused facilities designed to provide seamless and secure storage solutions tailored to individual needs. With a commitment to innovation, convenience and security, Roomia’s latest facility in St Marys, New South Wales, sets a new benchmark in self storage for the region.
THE CHALLENGE
Roomia aims to redefine self storage as a hassle-free, flexible and customer-friendly experience. With growing demand for secure, accessible and tech-driven storage solutions, the company needed to ensure that every aspect of the storage journey, from booking a unit to accessing it, was intuitive and seamless. Key challenges included: l Providing an advanced yet userfriendly security system. l Ensuring effortless access to storage units.
l Delivering a high-quality, flexible storage environment that adapts to customers’ needs.
To meet these challenges, Roomia sought a trusted partner that could deliver a cutting-edge, fully integrated storage solution. That’s where Janus International Australia came in.
THE SOLUTION
To bring Roomia St Marys’ vision to life, Janus International Australia provided a comprehensive suite of services, from consultation and design to installation of a full partition system and Nokē™ Smart Entry technology. The result is a state-of-the-art facility that prioritises security, flexibility and convenience. Key solutions include: l Full partition system: Designed to maximise space efficiency while ensuring durability and security.
l Nokē™ Smart Entry System: A Bluetooth-enabled access control system that allows customers to access their storage units seamlessly via a mobile app, eliminating the need for traditional keys or padlocks.
l Expert consultation & planning: Ensuring a customer-centric design that aligns with Roomia’s vision for a hassle-free storage experience.
l Seamless installation: Janus’ team worked closely with Roomia to ensure smooth execution and optimal functionality of all installed systems.
CUSTOMER TESTIMONIALS
“Janus’ innovative solutions and high-quality products have allowed us to offer our customers a seamless and secure self storage experience. From the Nokē™ Smart Entry system to the smooth installation process, everything was tailored to our needs. We couldn’t be happier with the result.” – Matthew MacMahon, Director, Roomia Self Storage
“Our customers can now access their units quickly and securely, and the security features give them added peace of mind. Janus’ expertise helped us deliver a hassle-free storage experience – one that’s easy, secure, and completely user-
friendly. This aligns perfectly with our goal of offering a seamless storage experience at every touchpoint.” –Kathy Swaffer, Head of Marketing, Roomia Self Storage
“Janus has enabled Roomia to create the kind of modern, flexible storage experience that our customers expect. With the integration of Nokē™ Smart Entry and other advanced security features, we’re able to offer high-tech, user-friendly storage solutions that are as individual as our customers’ needs. With Janus as our partner, we continue to build facilities that combine service, security and a customer-focused approach –helping our customers during times of change and giving them the room they need to adapt.” – Mark McPhee, National Operations Manager, Roomia Self Storage
THE RESULTS
Roomia St Marys now boasts a modern, tech-driven storage facility with:
l 672 units across three levels
l 7,136 sqm of lettable space
l Dual street access and a covered drive-through loading bay
l A striking street presence on Forrester Road
The integration of Nokē™ Smart Entry has transformed the customer experience, offering:
l Keyless app-based unit access
l Enhanced security and monitoring l Hassle-free 24/7 accessibility
As Roomia continues its expansion, Janus International Australia remains a key partner in delivering highquality, flexible and technology-driven self storage solutions. Together we are shaping the future of self storage –one innovative facility at a time. l
Expanding Kennards
Self Storage in Minto
REVITALISING A LEGACY IN A GROWING COMMUNITY
Minto, a diverse and thriving community in southwest Sydney, has seen significant growth over the years. As part of this evolution, Kennards Self Storage on Airds Road has been a key fixture in the area since its establishment in 1987. Originally built for Neville Kennard by Steve Taylor and Bill Franks – both in the early stages of their careers – the facility was one of their first collaborative projects.
Fast forward 35 years; Kennards Self Storage recognised the need to expand and modernise its Minto location, to better serve the growing demands of the community. To lead this transformation, they engaged Total Construction to oversee the design and construction of a stateof-the-art storage facility.
A CUTTING-EDGE EXPANSION
To accommodate the new fivestory facility, two original buildings were demolished, making way for a
1,600m² development equipped with the latest technology. The expanded facility now offers over 840 storage units in various sizes, catering to both personal and business storage needs.
Security was a top priority in the redevelopment, with CCTV cameras featuring digital recording and daily lock integrity checks, ensuring the safety of stored items. The new facility also includes a showroom, loading dock, corporate store, and meeting room, creating a highly functional space designed to meet the diverse needs of customers.
OVERCOMING CHALLENGES IN CONSTRUCTION
The redevelopment posed several challenges that required careful planning and execution. One of the primary considerations was minimising disruptions to the surrounding community and businesses. Given the site’s longstanding presence in Minto, ensuring a smooth transition from demolition to construction was essential. Total Construction implemented a staged approach to demolition, ensuring that work progressed efficiently without compromising safety or accessibility.
Managing construction on a compact urban site also required innovative logistical planning. With limited space available, material
deliveries and on-site storage had to be carefully coordinated to prevent congestion. The construction team leveraged just-in-time delivery strategies to streamline operations, reducing the need for excessive on-site storage, while keeping the project on schedule.
Weather conditions and supply chain disruptions also presented challenges during the build. To mitigate potential delays, Total Construction proactively sourced alternative suppliers where needed and adjusted work schedules to take advantage of optimal weather conditions. This adaptability helped keep the project on track, ensuring timely completion without sacrificing quality.
COLLABORATING FOR SUCCESS
Total Construction worked closely with the Kennards Self Storage management team to ensure the project adhered to the ‘Kennards Technical Specifications.’ This collaboration allowed for seamless integration of Kennards’ branding, security protocols, and customerfocused design features.
The project team managed both the design and construction phases under tight delivery schedules, successfully strategising the progressive authorisation approvals required at each milestone. The result is a revitalised, future-ready storage facility that enhances Kennards’ presence in Minto while reinforcing its commitment to delivering highquality storage solutions.
By embracing innovation, meticulous planning, and strong collaboration, Kennards Self Storage and Total Construction have set a new benchmark for self storage facilities in Minto, ensuring the community has access to secure, modern, and efficient storage solutions for years to come. l
Regis Built delivers Public Self Storage Epping Stage 3 development
In December 2023 Regis Built was awarded the design and construction contract for a new three-level building for Public Self Storage Epping. The $10 million stage 3 extension was awarded to Regis Built under an ECI agreement, adding 7000 sqm of GFLA over three levels. The focus for the project was to deliver a modern building with fulfilment of a high-level security specification.
The facility is in the outer northern suburbs of Melbourne, which has been forecasted to experience exponential growth in the coming years. Regis Built is proud to have successfully completed another major project for Public Self Storage. Regis Built has been partnering with Public Self Storage across numerous projects over the last ten years. This partnership has seen Public Self Storage grow their portfolio across Melbourne.
CONTRACT WITH SEPARABLE PORTIONS
An amended AS4300-1995 D&C contract was executed by both contractor and Principal. Within most Australian Standard contracts there is an option to deliver separate portions. This allows to separate sections of the works to their own timeframe and hand-over dates. Regis Built typically breaks these up over different levels or compartments. This soft opening allows for a staged handover of units, allowing the developer to start operating and leasing units.
DESIGN PHASE
Regis Built lead the team throughout the design phase and building permit procurement. These consultants included civil and structural engineers, building surveyors, fire engineers, hydraulic engineers and numerous others. The design challenge of the project was obtaining FRV consent and having the fire engineers provide an economical result.
CONSTRUCTION PHASE
Regis Built began the project under a staged building permit which allows design to be completed, while the projects construction has begun. This allowed for six weeks of extensive rock excavation removal. While civil and concrete works were being completed, the remainder of the design work was completed and a “completion of works” permit was issued.
SOFT OPENING
A soft opening was completed in March 2025 enabling trading to commence before final completion in May 2025.
PROJECT TEAM
Regis Built was proud to have its experienced design and management team engaged on this project, together with its network of engineers and suppliers. Managing Director Anthony Regis added “Regis Built are thrilled to have worked on a key project with such an experienced team and, to once again set the benchmark in delivering self storage projects across Australia.” l
Strong partnership wins against the weather
Even the most experienced developers can get caught unawares. Just ask Matt Wynn, "It rained for six whole months, it was ridiculous!."
Matt’s project in Somersby, on the NSW Central Coast, was his third and most ambitious: a mutli-level storage building to service the region’s rapidly expanding population. Already a seasoned commercial property developer, Matt saw that not only was the Central Coast ripe with new residents, but the existing storage was in short supply.
“For five k’s you don’t have a next-door neighbour facility. Outside that, it’s all twenty-year-old facilities. I was born and bred on the Central Coast; I knew the demand was there because all the facilities are old and outdated,” he explains.
“There’s a lot of people coming up from Sydney. They sell a house in Sydney for good coin and come up to the Central Coast, buy something smaller, and end up with money in the bank.”
In fact, the population diaspora from Sydney is expected to see the Central Coast’s population grow by almost 27,000 by 2030. Evidence of the infill from Sydney and Newcastle is already visible in many of the population centres in the region’s 29 towns.
Knowing there was a clear demand for more and newer self storage, Matt was confident enough to buy a block of land as soon as it came available – 11,000m² located just minutes from M1 Motorway. With architectural design from Brown Commercial Building and a storage layout from Storco in hand, Matt was ready to commence construction. Then the rain came.
“We had so much rain, our timeline got blown out massively,” says Matt. “Just getting the building out of the ground, it rained for like six months.”
It wasn’t just rain that plagued the project either. Thirteen rate rises in eighteen months took an inevitable toll on the project – making construction delays even more acute.
“We had so many interest rate rises. We set our worstcase scenario at the time of funding and it ended up being twice that! No one's ever seen that; no one dreamt we were gonna get that many rate rises that quick.”
In the end, the project’s success came down to Matt and the construction teams being ready to move quickly.
As soon as there was a break in the weather, the team moved in, working long days to get the project back on track as quickly as possible. Matt worked closely with the teams, using his relationships with them to build and keep the momentum.
“We kept in close contact with Matt for the entire build,” says Michael Smerdon, Storco’s Senior Project Manager. “There’s really not much you can do when you’re held up by weather except get your prep done and be ready do go when it clears. The upside was that once we did get going the fit out went up quickly and ended up finishing ahead of the original fit out program.”
The much-improved construction momentum offered welcome relief to Matt too.
“Once the install team and the materials got delivered on site – once they got the roof on and the boys could start building the external units and the internal fit out, it all just flowed.”
In the end, the project ended up a little under eight weeks behind schedule – a pain for any standard project and almost a lifetime when you’re staring down the barrel of that many rate rises. But the results speak for themselves: 634 units across three levels of storage, a 80 metre-long covered driveway bisecting the building, and the top storey constructed from lightweight building materials. This uppermost level ended up reducing the overall construction cost, as it required less concrete than would have been otherwise needed, as well requiring less construction time.
For Matt, none of it would have been possible without the relationships he had with his construction partners.
“I always end up back with Storco because of our relationship together and the install team, Sidcon Construction, always do an amazing job. When you’re building a big building you need to have good communication between each trade to bring it all together. It just worked well and the end product’s come up unreal.”
And as for how you deal with pouring rain and unrelenting rate rises? Matt is philosophical.
“You’ve just got to suck it up and go for the ride,” he laughs. “And get that OC as quick as you can to get off the construction finance.” l
Redbox Hong Kong transforms the tenant experience with R6 Automate
THE
CHALLENGE: Scaling smart self storage in a tech-driven market
Redbox Storage is a leading self storage provider in Hong Kong, known for its state-of-the-art facilities and customer-first approach. With multiple locations across the city, Redbox sought to enhance its digital customer experience while continuing to provide front-line staff services like valet services. The challenge was multifaceted: l Enable seamless, self-service tenant experiences while empowering staff to facilitate a higher level of personalised service.
l Develop a robust custom Know Your Customer (KYC) automated journey that reduces onerous admin tasks and provides a greater level of security by matching multiple document sources.
Additionally, Hong Kong’s unique payment landscape meant Redbox needed to support alternative payment options like WeChat Pay and other regional gateways to cater
“Redbox has successfully empowered their customers to self-serve, lowering on-site staff costs while maintaining top-tier service.
to local customers. Redbox required a robust, fully integrated automation system to achieve these goals.
THE
SOLUTION: Custom digital automation at scale
To power its digital transformation, Redbox partnered with R6 Automate to implement a suite of cutting-edge automation tools tailored to the Hong Kong market. This included:
l StorApp: A mobile-first solution allowing tenants to book, access and manage their storage units anytime, anywhere. This was white labelled to be the ‘RedBox App’.
l Custom RapidStor with Interactive Mapping: Unlike standard booking platforms, Redbox’s RapidStor features an interactive facility map, allowing tenants to select their exact unit. This innovation enhances the selfservice booking experience. It has also been built to balance flexibility with security, ensuring privacy for existing customers.
l Integrated alternative payment methods: R6 Automate implemented custom payment integrations, supporting platforms like WeChat Pay, Alipay and local banking gateways. This flexibility removes barriers for customers and ensures a smooth payment experience. A localised Hong Kong-based KYC flow within the Redbox onboarding process was integrated, which used AI to verify ID and documents to limit exposure to fraudulent activities. By combining automation, security and user-centric design, Redbox has become one of the most technologically advanced self storage operators globally.
THE
IMPACT: A frictionless, fully digital storage experience
Since implementing R6 Automate’s solutions, Redbox has seen a transformational shift in its operations and customer experience. The results include:
l Enhanced customer convenience: Tenants can now reserve, access and manage their storage units independently, significantly reducing reliance on staff.
l Improved booking efficiency: The interactive unit selection feature makes choosing storage faster, more visual and more userfriendly.
l Stronger payment flexibility: With alternative digital payment options, customers enjoy a seamless transaction process tailored to the Hong Kong market.
l Operational efficiency gains: Redbox has successfully empowered their customers to self-serve, lowering on-site staff costs while maintaining top-tier service.
THE FUTURE: Leading the next wave of self storage innovation
Redbox continues to push the boundaries of self storage automation, with plans to further integrate AI-driven customer engagement and predictive analytics. Their partnership with R6 Automate demonstrates that smart automation isn’t just for large-scale operators – it’s a strategic advantage for any self storage business looking to scale efficiently and sustainably. l
Tenant App
DESIGN & CONSTRUCTION
STORCON NZ
+64 21 547 078
stephen@storcon.nz
77 Gasson Street
SYDENHAM CHRISTCHURCH 8013
Storcon NZ provides full turnkey design and build storage unit solutions with locally sourced people and materials. Our in-house engineering and design ensure that our New Zealand-made steel buildings achieve superior quality, shorter lead times, and efficient procurement for exceptional commercial storage solutions.
STORFORM PTY LTD
+61 407 271 212
oscar@storform.com.au
99 Norman Street WOOLLOONGABBA QLD 4102
www.storform.com.au
We are a reliable and efficient self storage fitout provider that focuses on quality, service and building strong working relationships throughout the self storage industry.
STRUCTOR PROJECTS PTY LIMITED
+61 2 6331 5428
shayne@structorprojects.com.au PO BOX 9053
BATHURST NSW 2795 www.structorprojects.com.au ––––––
Transforming projects from concept to completion, through complete streamlined, coordinated in-house processes.
TAUREAN DOOR SYSTEMS
+61 3 9721 8366
vikram.indugula@stramit.com.au Unit 3/1464 Ferntree Gully Road KNOXFIELD VIC 3180
www.taureands.com.au
Taurean Door Systems is a business unit of Stramit Corporation Pty Ltd and forms part of Fletcher Building Group. We specialise in the manufacture of roller and sectional doors and roller shutters to Australian commercial and residential customers nationally.
TOTAL CONSTRUCTION PTY LTD
+61 2 9746 9555
stevet@totalconstruction.com.au
9A George Street NORTH STRATHFIELD NSW 2137 www.totalconstruction.com.au
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Total Construction is Australia’s leading contractor for the design, construction and fit out of self storage facilities. With 30+ years of experience and offices in Sydney, Melbourne and Brisbane, we’ve delivered 170+ self storage projects worth over $500M, ensuring quality outcomes and a seamless experience.
DIGITAL SERVICES
BIG BUDDA BOOM PTY LTD
1300 660 937 / +61 412 630 064
info@bigbuddaboom.com.au
GPO Box 1491
BRISBANE QLD 4001 www.bigbuddaboom.com.au
We’ve been working with self storage facilities for over 15 years – building websites, setting-up online advertising campaigns, email marketing and providing 3D storage unit diagrams for storage facilities of all sizes, in Australia, New Zealand and the United Kingdom.
DIGITAL FIRST
+27 216 713 233
info@digitalfirst.co.uk
216 Main Road, Claremont
CAPE TOWN WESTERN PROVINCE 7708
www.digitalfirst.co.uk
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Digital First comprises a team of digital marketing experts with over 100 years of collective experience in self storage. Our professional services, which are all focused around self storage demand and enquiry generation, include design and branding, content creation, paid media and social media advertising, and Search Engine Optimisation (SEO).
JIGSAW ENSEMBLE PTY LIMITED
+61 413 440 086
chinthaka@jgsw.com.au
103/1 Olive York Way
BRUNSWICK WEST VIC 3055
www.jgsw.com.au
Mastering the digital landscape for your success – with Jigsaw Ensemble, you get more than a marketing agency, you get a dedicated partner passionate about placing your business objectives at the heart of our digital strategy.
R6 AUTOMATE
+61 7 3889 9822
info@storapp.io
Lvl 15, 201 Charlotte St BRISBANE QLD 4000 www.r6automate.com
R6 Automate offers a complete Remote Management suite for customer focused self storage businesses.
R6 DIGITAL
+61 7 3889 9822
sales@r6digital.com.au
Level 15/201 Charlotte Street BRISBANE CITY QLD 4000 www.r6digital.com.au
R6 Digital are world leaders in self storage marketing and websites. With over 30 years of experience in the self storage industry and clients spanning the globe; no one can match their industryspecific experience and expertise.
STORNOW DIGITAL
+61 2 9432 2880 gavin@stornowdigital.com
OF3 / 36 Mid Dural Rd GALSTON NSW 2159 www.stornowdigital.com
Storman software integration specialists. Generate leads, get more move-ins and maximise the financial performance of your store with StorNow self storage website templates, embedded page solutions and custom builds.
STORTRACK
+1 650 539 2480
angela@stortrack.com www.stortrack.com
StorTrack is a trusted provider of self storage market data, delivering practical insights on pricing, competitors, and market trends for operators, investors, and developers. Already widely used across Australia and New Zealand, StorTrack helps self storage professionals make confident, data-backed decisions –without complexity or guesswork.
UNWIRED LOGIC
+81 034 588 4511
info@unwiredlogic.com
2-2-15 Hamamatsucho MINATO-KU TOKYO 105-0042 www.unwired.storage
Unwired Logic provides cutting-edge self storage IT solutions that are fully scalable and flexible, allowing you to focus on your business without having to worry about the technology.
VERIFIME
+61 2 7208 7799
zoe.mckeough@greengatefintech.com L5, 137-139 Bathurst Street SYDNEY NSW 2000
www.verifime.com/selfstorage
VerifiMe helps businesses understand who their customer is, by safely and securely verifying identify documents without the need for the business to handle personal information. VerifiMe can enhance security, streamline operations, improve customer experience and reduce costs and liability risks.
All Secure Self Storage NZ: A digital transformation with R6 Digital
BACKGROUND
All Secure Self Storage is a leading provider of self storage solutions across New Zealand, with locations spanning Wellington, Christchurch, Hamilton and beyond. While already a trusted name in storage, their online presence and marketing performance weren’t keeping pace with business growth.
To turn things around, All Secure partnered with self storage marketing specialists, R6 Digital, to refine their strategy, enhance visibility and increase customer engagement.
THE CHALLENGE
All Secure had a strong reputation in the self storage industry, but their digital marketing wasn’t working hard enough to attract and convert new customers. Key challenges included:
l Lower-than-expected organic traffic and conversions from search engines.
l Inefficient ad spend, with room to improve Google Ads performance.
l Missed opportunities in local SEO, affecting visibility for potential customers.
They needed a specialist marketing approach – one that didn’t just drive traffic but brought in quality leads that turned into customers.
THE SOLUTION
R6 Digital implemented a highimpact, data-driven strategy designed specifically for self storage. Some of their tactics included: l SEO Optimisation & Content Strategy
• Improving website structure and search engine rankings, making All Secure more visible for key storage-related searches.
• Local SEO enhancements to strengthen rankings for individual facility locations, ensuring they showed up when searching for storage nearby.
l Google ads overhaul
• Complete restructuring of Google Ads campaigns to improve targeting, reduce wasted spend and boost conversions.
• Landing page refinements to better match user intent and drive more inquiries.
l Conversion Rate Optimisation
• Website tweaks and performance monitoring to turn more visitors into customers.
• Focus on user experience and customer journey improvements to streamline the booking process.
THE RESULTS
Since partnering with R6 Digital, All Secure’s digital performance has improved across the board. While exact figures remain confidential, key improvements include:
l Organic conversions have increased significantly, showing that SEO efforts are paying off.
l Google Ads performance has skyrocketed, with a higher clickthrough rate and stronger lead generation.
l Website traffic and engagement have grown steadily, reinforcing brand presence and awareness. Aside from marketing, R6 Digital also helped All Secure with a Facility Management system upgrade to
Sitelink and our custom development team improved many of their backend systems.
But beyond the numbers, the real success is in the strong, collaborative partnership between All Secure and R6 Digital. By having a marketing team that truly understands self storage, All Secure has been able to focus on expanding its business.
Nick from All Secure Self Storage shared his experience:
“We have recently consolidated our website and marketing with R6 with an immediate positive impact. R6’s industry knowledge has allowed us to quickly review, tweak and adjust our approach to service our customers with success throughout their customer journey.”
LOOKING AHEAD
With a refined marketing strategy and data-backed optimisations, All Secure is now positioned for longterm digital success. As they continue to expand, R6 Digital remains a key partner in driving lead generation, maximising ROI and helping them dominate the New Zealand self storage market. l
Client identity verification made easy with VerifiMe
In today’s fast-paced digital world, the storage industry faces numerous challenges, from ensuring the security of stored items to maintaining efficient operations. VerifiMe is an innovative software platform which handles customers identity information and allows verified credentials to be shared with businesses. This article explores how VerifiMe can significantly benefit the storage industry.
ENHANCING SECURITY AND TRUST
One of the primary concerns in the storage industry is security. With VerifiMe, storage facilities can enhance their security measures by verifying the identities of individuals accessing the premises. By using biometric verification and identity extraction and verification against Australian Government and Worldwide databases, VerifiMe ensures that only authorised personnel can access sensitive areas. This reduces the risk of theft and unauthorised access, fostering a safer environment for both employees and clients.
STREAMLINING OPERATIONS
Efficiency is crucial in the storage industry, where time is often of the essence. VerifiMe’s automated verification process simplifies and accelerates the onboarding of new clients and employees. Instead of manually checking documents, storage facilities can rely on VerifiMe’s seamless process to verify identities quickly and accurately. This not only saves time but also reduces the likelihood of human error, ensuring a smoother operation overall.
IMPROVING CUSTOMER EXPERIENCE
In the competitive storage industry, providing an exceptional customer experience is key to retaining clients. VerifiMe allows customers to share
their verified credentials securely and effortlessly with multiple service providers (eg storage facilities, accountants, real estate agents, lawyers). The sharable nature of the VerifiMe platform eliminates the need for customers to repeatedly make document submissions to all the service providers they interact with, making the onboarding process more convenient for clients.
Your Customer's Journey with
Additionally, clients can have peace of mind knowing that their personal information is handled securely, enhancing their trust in the storage facility.
FACILITATING COMPLIANCE
Compliance with regulations such as Anti-Money Laundering (AML), the Privacy Act and the broader Border Force requirements is essential for
& is then taken through a verification process.
Sarah adds her ID documents to the wallet and completes a liveliness check. All PII used for verifying is encrypted & held offline.
The storage facility provider can see Sarah’s consent to them and that her ID assessments & verification status are all in order.
The storage facility refers Sarah to a colleague with another facility inter-state when she lets them know she requires more space. Sarah permissions her verified identity to this business as well.
For the new facility, Sarah’s token is assessed against their ID rules and compliance obligations are managed & recorded.
Sarah has completed onboarding with both businesses and finalises the process without having to constantly retrieve and send her personal information.’
1 2 3 4 5 6 7
Sarah meets with the storage facility to discuss renting a space.
Sarah receives a link or QR code from the facility to create her VerifiMe wallet
storage facilities, especially those handling valuable or sensitive items. VerifiMe helps storage facilities meet these compliance requirements by providing comprehensive screening and risk assessment tools for use on the identity data collected. The platform’s automated rules and mitigations ensure that storage facilities adhere to industry standards, reducing the risk of regulatory penalties.
REDUCING COSTS
By automating the identity verification process, VerifiMe helps storage facilities reduce operational costs. The platform’s scalable pricing model ensures that storage facilities only pay for the services they use, making it a cost-effective solution for businesses of all sizes. Furthermore, the reduction in manual processes and the associated labour costs contribute to overall savings.
CONCLUSION
Protect and grow your business by better managing your risk
Aon has been a member of the Self Storage Association of Australiasia for over 30 years and is recognised as a leading provider of risk solutions and risk mitigation strategies.
As a leading global broker, Aon has access to insurer insights and market information, and is able to monitor current, new and emerging risks to support your business. Aon’s Global Risk Management Survey (GRMS), the ninth of its kind since 2007, is designed to offer organisations risk and human capital related insights. Our insights can help your business compete in an increasingly complex sector, by staying more informed so you can make better business decisions.
Our 2023 study revealed the top 10 risks ranked by respondents to the GRMS. Some of these risks could be applicable to your business.
Arrange a discussion with your Aon broker to learn more and understand how these risks could affect your business.
ABOUT AON
Our colleagues provide clients in more than 120 countries and sovereignties with advice and solutions to make better business decisions - giving them the clarity and confidence to protect and grow their business. l
VerifiMe offers a transformative solution for the storage industry by providing a secure, efficient, and compliant way to verify client identities. By enhancing security, streamlining operations, improving customer experience, facilitating compliance, and reducing costs and liability risk, VerifiMe empowers storage facilities to operate more effectively and confidently. As the storage industry continues to evolve, adopting innovative solutions like VerifiMe will be crucial for staying ahead of the competition and meeting the demands of modern clients who will be required to transact their identity information more regularly than in the past.
AON RISK SERVICES
+61 2 9253 8350
darren.clauscen@aon.com
Aon Tower 201 Kent Street SYDNEY NSW 2124
www.aon.io/4iiNlnY
Aon is a leading provider of broking and consulting services for risk management, insurance transactions, reinsurance, human capital consulting and financial planning.
AON RISK SERVICES NEW ZEALAND
0800 266 276
jeffery.nathan@aon.com
Level 16 AMP Centre, 29 Customs St West AUCKLAND 1140
www.aon.co.nz
As New Zealand’s leading insurance broker, we’re all about doing what’s right by you - providing the clarity and confidence you need to make insurance decisions that are right for you.
AVISO MARINE & LOGISTICS
+61 2 9007 2491 info@avisoml.com.au
Level 4, Suite 401, 12 Mount Street NORTH SYDNEY NSW 2060 www.avisoml.com.au/storeprotect/
At Aviso Marine and Logistics, we're more than insurance brokers, we are dedicated risk and insurance facility managers with a focus on specialised insurance services for diverse industries.
HOWDEN GROUP LTD
0800 500 510 / +64 9 358 7233
simon.keenan@howdengroup.com
Level 17, Vero Centre, 48 Shortland St AUCKLAND 1140
www.howdengroup.com
Insurance specialists to the self storage industry. We offer tailor made insurance solutions for all your self storage business requirements including a specialised customer insurance product available to your customers who store their goods with you.
JENSTEN LONDON MARKETS
LIMITED TRADING AS BASIL FRY
+44 74 1586 8590
adamk@basilfry.co.uk
Swan House
LEATHERHEAD SURREY KT22 8AH www.basilfry.co.uk
Basil Fry is a specialist insurance broker dedicated to the self storage industry. Established in 1970, the company has specialised in self storage since 2009, after decades of servicing the removals and storage sector.
MIDLAND INSURANCE BROKERS
AUSTRALIA
1300 306 571
storage@midlandinsurance.com.au
Level 2/200 Lygon Street
CARLTON VIC 3053
www.midlandinsurance.com.au
Midland Insurance Brokers are your self storage business insurance specialists. With over 20 years of experience in self storage insurance, we have extensive expertise in providing tailored solutions to protect your investments, assets, and peace of mind.
SELF STORAGE INSURANCE AUSTRALIA (SSIA)
1300 47 7662
storesafe@ssia.au
30 Chancellor Village Blvd
SIPPY DOWNS QLD 4556
www.ssia.au/facility-approval
Self Storage Insurance Australia (SSIA) offers quick, tailored insurance solutions to protect customers’ goods in storage. In just 60 seconds, clients can get a quote and purchase coverage online. It’s completely risk and hassle-free for facility owners, adding value to your business while providing peace of mind to your clients.
STORAGE SECURE
+61 475 744 111
Joel.morrell@avisospecialty.com.au
Level 24, 207 Kent Street
SYDNEY NSW 2000
www.avisospecialty.com.au
As experienced insurance brokers and risk advisors, we offer tailored insurance and risk advisory services that cater to the unique needs of self storage businesses.
LIFTS & HOISTS
SOUTHWELL LIFTS AND HOISTS
+61 2 4655 7007
sales@southwell.com.au
PO Box 690
CAMDEN NSW 2570
www.southwell.com.au
Your first choice for lifts and hoists in the self storage industry - designing and manufacturing locally. Installing and servicing all States, Territories and NZ.
GOINGUP ELEVATORS
1800 855 127
sales@goingup.com.au
Unit 4 228 Headland Rd NORTH CURL CURL NSW 2099
www.goingup.com.au
With over two decades of experience, we proudly design, manufacture and install our own high-quality elevator systems, serving a wide range of building types in NSW and QLD. We specialise in providing flexible, cost-effective solutions tailored to meet the unique needs of our clients, delivering exceptional results that consistently exceed expectations.
LOADMAC PTY LTD
+61 431 281 108
chris.w@loadmac.com
549B Waterloo Corner Road BURTON SA 5110
www.loadmac.com
Loadmac Truck Mounted Forklifts. Delivering promises, adding reliability, longevity and efficiency to your business.
If it’s worth storing, it’s worth protecting
Explore the SSAA’s customer goods insurance and customer protection resources, including:
› Member updates
› Webinars to upskill your team
› Implementation guides
› Templates, tools and checklists to support compliance
Whether you’re reviewing your options or educating your staff, visit the Member Portal to access the full suite of protection resources.
SAFETECH LIFTS & HOISTS
+61 3 5127 4566
sales@safetech.com.au
39-45 Della Torre Road MOE VIC 3825
www.safetech.com.au
We design and manufacture materials handling equipment, dock equipment, scissor lifts, vehicle lifts, hoists, cranes and lifting devices and palletising solutions for a diverse range of industries including retail, manufacturing, distribution centres, self storage, food & beverage, mining and construction.
Enhanced customer experience & operational efficiency
Today’s self storage facilities require robust, reliable and efficient vertical transport solutions to maximise space utilisation and streamline customer access.
Southwell Lifts & Hoists, leveraging over 80 years of expertise, provides the Atlas Gigas lift, a tailored traction solution designed specifically for the self storage industry. This Australianowned company, known for its commitment to “built tough and built to last” products, delivered a solution that addressed the unique demands of the sector.
Southwell’s Atlas Gigas Self Storage Lift provided a reliable, efficient and aesthetically pleasing vertical transport solution for Campbelltown Self Storage. The robust design and advanced features ensured smooth operation, enhanced safety and maximised space utilisation. Southwell’s commitment to quality
“ The project was delivered on time and within budget, solidifying their reputation as a leader in lift and hoist solutions.
and customer service ensured the project was delivered on time and within budget, solidifying their reputation as a leader in lift and hoist solutions.
Adam Tolhurst, owner of Campbelltown Self Storage, said, “Working with the Southwell team on our new lift has been a great experience. We’re thrilled with the fit-out. Southwell’s lift installers were incredibly efficient, completing the job on time without any issues. We couldn’t be happier with the result.”
SUPERIOR PERFORMANCE & TAILORED AESTHETICS
l High capacity & efficiency: The Atlas Gigas, with rated loads of 1050-2500kg, easily handles heavy storage items. Its premium gearless motor and state-ofthe-art inverter ensure smooth, quiet operation with low energy consumption.
l Robust & durable design: Featuring a galvanised counterweight frame, 2:1 traction galvanised car sling and extended lifespan plastic pulleys, the Atlas Gigas is engineered for longevity and minimal maintenance. Stainless steel finishes across the cabin, handrails and bumper rails provide a durable and aesthetically pleasing environment.
l Enhanced functionality & safety: The lift incorporates a safety gear with progressive movement, sophisticated galvanised side brackets for easy installation and a narrow controller to optimise space. Stainless steel bump rails provide wall protection, and a tall and wide door opening facilitates easy loading and unloading.
l Customisation & compliance: Southwell offered a wide range of design options and finishes, allowing for customisation to suit the facility’s aesthetic. The lift complies with AS 1735 Part 1, AS 1735 Part 12 and the NCC, ensuring safety and accessibility.
l Space optimisation: The narrow controller design and ability to maximise the lift car size to 2500kg capacity while adhering to EN81-20 standards, allows for greater usage of the facility's available space.
l Premium finish: The standard self storage finishes, including satin stainless steel walls, doors and ceiling, combined with the checker plate zinc plated steel flooring, provide a professional and robust finish.
INTERESTED IN THIS SELF STORAGE LIFTING SOLUTION?
Contact Southwell Lifts & Hoists on 1300 793 793 (within Australia), +61 2 4655 7007 (from overseas), or email at sales@southwell.com.au for more information. l
Celebrating 80 Years of Excellence with Southwell Lifts and Hoists
Thank You for Your Support!
This year marks a significant milestone for Southwell Lifts and Hoists. 80 years of providing cutting-edge lifting solutions, and we want to take this moment to express our deepest gratitude to you, our valued customers. Your trust and loyalty have been fundamental to our success, and it’s because of you that we’ve made it this far and achieved this milestone.
Since our inception in 1945, we’ve remained dedicated to offering safe, reliable, and efficient lifting equipment tailored to meet the unique needs of industries. As we celebrate our 80th anniversary, we’re proud to reflect on the advancements we’ve made in lifting technology.
Transforming Self-Storage with Innovative Lifting Solutions
As more people and businesses seek efficient ways to manage their belongings, the need for space-saving lifting solutions has never been greater. Our self-storage lifts and hoists are engineered to provide customers with easy, safe, and reliable access to their stored items, whether it’s in a multi-level storage facility or a large-scale warehouse. These lifts allow for smooth vertical transport, reducing the strain on customers while maximising space efficiency. No longer do people need to rely on stairs or heavy lifting to store and retrieve their items. Our self-storage lifts and hoists make the process simple and convenient, saving time and effort.
Why Choose Southwell for Self-Storage Lifts and Hoists?
With 80 years of experience behind us, we understand the unique challenges that self-storage operators face. That’s why we design with durability, ease of use, and minimal maintenance in mind. We take pride in delivering products that ensure safety, reliability, and efficiency — all crucial elements for the success of any self-storage operation.
We offer a range of self-storage lift solutions, from compact models ideal for smaller facilities, to high-capacity lifts for large-scale storage centres, fully customisable so they can be tailored to your specific needs.
Thank You for 80 Years of Trust and Partnership
We couldn’t have reached this remarkable 80-year milestone without the support of our customers. It’s your continued trust in our products that motivates us to innovate and improve year after year. From self-storage lifts to a wide array of lift and hoist solutions for different industries, we are dedicated to meeting your needs with the highest level of service and quality.
As we look to the future, we remain dedicated to advancing the vertical lifting industry with greater speeds, smoother rides, and enhanced safety. Thank you for being part of our journey. Here’s to another 80 years of lifting success!
KENNARDS SELF STORAGE MANAGEMENT SERVICES
+61 2 9764 9815 fiona@kss.com.au
7 Khartoum Road
MACQUARIE PARK NSW 2113 www.kss.com.au
Kennards Self Storage Management Services provides investors with a comprehensive, high-quality solution to manage their assets. Investors can enjoy the benefits of Kennards expertise, brand, and market position.
PIONEER PERFORMANCE
1300 857 903 admin@pioneerperformance.com.au
1/12 Reliance Drive TUGGERAH NSW 2259 www.pioneerperformance.com.au
Pioneer Performance offers comprehensive management services of self storage facilities. Our service is unique in the self storage industry.
STORAGE
KING MANAGEMENT SERVICES
+61 2 9460 6660 martin@storageking.com.au
Level 17/99 Walker Street NORTH SYDNEY NSW 2060 www.storageking.com.au
Storage King has over 27 years’ experience managing self storage, with over 200 facilities in Australia and New Zealand. Become a Storage King owner and let us drive your business to its full potential. Contact us for free and confidential business review.
STOREDGE SOLUTIONS
+61 497 178 283 solutions@storedge.com.au www.storedge.com.au
At StorEdge Solutions we’re committed to empowering self storage operators to succeed with personalised, results-driven services designed to meet your unique needs. We offer consultancy services, third party management, relief and remote management, auditing, compliance, and tailored operational and team solutions.
STORELOCAL
Mark Greig +61 499 110 599 partners@storelocal.com.au 8/441 Nudgee Rd HENDRA QLD 4011 www.storelocal.com.au
StoreLocal is a self storage management company that has 40+ stores under management nationally and expanding.
STORKEEPER
0439 367 032 info@storkeeper.com.au www.StorKeeper.com.au
StorKeeper offers tailored bookkeeping, payroll and management services for self storage businesses, including staff relief, business analysis, and marketing support. StorKeeper was established by Apryl Hawker, who has hands-on industry experience and is able to provide both on-site and remote assistance to streamline operations.
Using the right agreement matters
The SSAA 2025 Storage Agreement Suite has your facility covered with:
› Updated agreements for self storage and mobile storage
› Specific terms for a range of services, including managed storage, container storage and vehicle storage
› Ready-to-go letter templates, policies and forms.
Protection starts with the right paperwork. Log in to the Member Portal and make sure you’re using the 2025 suite today.
StorEdge Solutions Unlocking the potential of self storage
Starting out in self storage can be daunting. With almost 20 years industry experience StorEdge Solutions can remove that stress by providing expert advice and insights to guide your business strategy. We can help clients determine whether self storage is the right industry for them and set-up business operations for future success.
Our insights were crucial for a Perth client exploring ways to increase the revenue of their existing property in the northern suburbs through storage.
THE SITUATION
Our client identified the potential for greater utilisation from their property which already hosted a low-involvement, high yield operation. With no prior experience in the industry, they required expert insight to evaluate the feasibility of a self storage operation and ensure a strategic approach to their investment.
THE CHALLENGE
Key challenges in assessing the viability of self storage:
Market uncertainty:
Understanding local demand, competition and broader industry trends was crucial for making an informed decision.
l Revenue potential: The client needed a clear financial forecast (to give certainty that the existing revenue could be replicated and exceeded in a timely manner), including projected occupancy, rate structures and revenue streams.
l Operational setup: Establishing a storage facility involves numerous factors, from software systems to compliance requirements, which can be overwhelming for new entrants.
OUR SOLUTION
We conducted a comprehensive feasibility study and provided our client with strategic recommendations:
l Initial consultation & site assessment: An in-depth discussion to understand our client’s goals and aspirations, followed by a site tour to assess the property’s attributes and potential.
l Market & competitor analysis:
A detailed study of local market conditions, customer demand, the competitive landscape and future developments that could impact customer catchment. This analysis included broader Perth market trends to gauge long-term feasibility and potential rate uplift.
l Modelling & forecasting: Identification of potential revenue streams and diversification
opportunities (above the original scope), forecasting occupancy and revenue trends based on multiple growth scenarios. Our models outlined rate banding strategies for different storage types and estimated set-up costs, ongoing operational expenses and projected revenue over five years, incorporating cost factors and return on investment potential.
l Operational efficiency: To ensure a lean, agile and cost-effective operation, we recommended key efficiencies to maximise revenue while minimising time investment for the client.
DELIVERY & NEXT STEPS
In addition to the Report we held two follow-up meetings to review the findings, provide further insights and address any questions. These discussions ensured our client had both clarity and confidence to make an informed decision on whether to proceed and how to approach the next steps if they chose to move forward.
StorEdge Solutions will provide the client with ongoing support by:
l Operational setup: Implementing software systems, unit numbering, mapping, agreements and online booking.
l Training & recruitment: Assisting with hiring, onboarding, on-site training and developing training manuals.
l Policies & procedures: Creating standard operating procedures, templates and self-auditing frameworks.
l Ongoing support: Providing remote management, operational assistance and relief cover as needed.
By leveraging StorEdge Solutions’ industry expertise, our client is well-positioned to make informed decisions about their storage investment and unlock the full potential of their property. l
SSAA Legal Help Desk
The SSAA Legal Help Desk provides guidance to Self Storage facilities across a variety of discrete legal issues that arise over the course of running their facility. Issues raised with the Help Desk have ranged from disputes with storers, to modifying contractual documents, to assisting with storerrelated inquiries from the Police.
One of the most common enquiries that the Help Desk receives from facilities relates to the disposal of storer’s goods when they are in default. The default process can be difficult for facilities to manage as it is detailed, time-sensitive and requires precise attention. The Help Desk can however assist facilities to be confident in the steps they are taking by providing them with tailored guidance about the process to dispose or sell goods of a storer in default.
The Help Desk may also help in circumstances where external bodies, such as the Police, request information regarding storers. We regularly receive enquires of this nature and assist facilities in relation to privacy, their rights and the rights of the storer.
“ Reach out to the SSAA Legal Help Desk to see how we can assist you with your matters.
Disclaimer: The information contained in this article is of a general nature and is not intended as legal advice. It is important that you seek legal advice that is specific to your circumstances. Please refer to the SSAA’s website for more information on the SSAA’s Legal Help Desk.
The interpretation of SSAA agreements is another common enquiry the Help Desk receives. In light of the recent SSAA agreement overhaul, storers have been asking facility owners for clarity on the latest updates. Consequently, the Help Desk has received many enquiries from facilities seeking an explanation of the updates and their effect. The Help Desk has thorough knowledge of the changes and can provide facilities with an easy-to-understand explanation of the recent changes and the result these changes will have on storers and facilities – so that you can pass it on if necessary. Understanding the agreements you are providing to storers is important to facilitate the smooth running of the facility and avoid potential issues down the road.
The Help Desk also receives requests to tailor SSAA agreements to individual facility unique business models. Although these requests are generally beyond the scope of the Help Desk, we may engage with these facilities for a cost and provide an agreement that suits their self storage operations.
Recently, the Help Desk has assisted with creating a draft Deed of Settlement and Release for situations where facilities need to reach a resolution that adequately protects their rights and interests. The Help Desk is available to adapt the template for use, and expects this to be a useful value-add over the coming years.
The Help Desk is a valuable tool for facilities to utilise and is available to assist across a broad scope of legal issues. Reach out to the SSAA Legal Help Desk to see how we can assist you with your matters. l
ACTION OHS CONSULTING PTY LTD
1300 101 647
Tim.Callinan@actionohs.com.au
5 Cubitt Street CREMORNE VIC 3121
www.actionohs.com.au
Action OHS Consulting provides tailored safety solutions to the self storage industry, assisting businesses to identify improvement areas, develop action plans in consultation with the team, ensuring compliance with health and safety legislation and fostering safer workplaces to prevent incidents.
COMMONWEALTH BANK OF AUSTRALIA
+61 436664753
franky.cheng@cba.com.au
CBP South, Level 8, 11 Harbour Street, Sydney NSW 2000
www.commbank.com.au
The Commonwealth Bank (ASX:CBA) is a leading provider of personal banking, business and institutional banking, and share broking services, maintaining the largest branch network across the country. A leader in digital banking, the Bank operates brands including Bankwest in Australia and ASB in New Zealand.
FORPOINT SOLUTIONS AUSTRALIA
BISHOP COLLINS PTY LTD
+61 2 4353 2333
info@bishopcollins.com.au
Unit 15, 14 Pioneer Ave
TUGGERAH NSW 2259
www.bishopcollins.com.au
Bishop Collins provides expert and specialised tax structuring advice, tax compliance, business succession, transaction support and bookkeeping services to the self storage industry. We have a long and proud history of delivering financial and business solutions to our self storage clients.
PTY LTD
1300 795 564 info@forpoint.com.au
627 Chapel Street SOUTH YARRA VIC 3141 www.forpoint.com.au
At Forpoint Solutions we implement the best in class solutions for the 'Office of the CFO’, our experience and desire to work with Finance teams is our mantra. Our solutions are cloud based and represent the best in class, are established with a great customer reference base in both Australia and internationally.
GALLAGHER ACCOUNTANTS
1300 263 260
michael@gallagheraccountants.com.au
4/2 Enterprise Drive
BUNDOORA VIC 3083
www.gallagheraccountants.com.au
At Gallagher Accountants, we provide the perfect solution for your accounting needs - a team that knows and understands you.
HR CENTRAL
1300 717 721
cath.nicholson@hrcentral.com.au
Level 3, 2-6 Railway Parade CAMBERWELL VIC 3124 www.hrcentral.com.au
HR Central provides resources, tools and advice for small to medium businesses to ensure legislative compliance around managing HR.
HUNT & HUNT LAWYERS
+61 3 8602 9200 traunic@huntvic.com.au
L5 114 William St MELBOURNE VIC 3000 www.hunthunt.com.au
Established in 1929, Hunt & Hunt is a vibrant, mid-sized law firm that provides tailored legal advice to clients across Australia and internationally.
SHARP ACCOUNTING
+61 3 5338 7100
ewen@sharpac.au
1311 Sturt Street BALLARAT VIC 3350
www.sharpaccounting.com.au
At Sharp Accounting, we’re not your typical number crunchers, we understand self storage. With a focus on business advisory, strategic planning, virtual CFO services, and tailored business accounting, we aim to make a real impact and help businesses thrive.
STORAGE FINANCE CO.
+61 402 653 733
mick@sfco.au
PO BOX 416
MORTDALE NSW 2223
www.storagefinance.com.au
Storage Finance Co. is a finance advisory and brokerage firm, specialising in debt funding solutions for the self storage sector. With deep industry knowledge, specialisation and a robust ecosystem at our fingertips, we take pride in our strategic approach to sourcing the right finance solution for our clients.
SUNCORP BANK
+61 459 836 982
steven.hammond@suncorpbank.com.au
Level 23, 80 Ann Street
BRISBANE QLD 4000
www.suncorpbank.com.au
Building futures and protecting what matters – the focus of our company for over 100 years. A dedicated Relationship Manager can discuss your business requirements along with tailored solutions to help achieve your business and financial goals.
THE BROKERAGE
+61 476 767 626
troy@thebrokerage.au
7/270 Adelaide Street
BRISBANE QLD 4000
www.thebrokerage.au
We are a team of highly experienced finance professionals who deliver a full range of lending solutions.
Storage King makes a smart move to Sage Intacct
Storage King, a leading self storage provider with over 200 locations across Australia and New Zealand, offers a range of services, including self storage, packing and moving. The retail stores and head office were using a mix of on-premise and cloud-based finance systems, which lacked the functionality to handle high volumes of intercompany transactions efficiently. Manual reporting and consolidation processes further slowed financial operations.
Storage King sought to unify all stores under a single finance system and partnered with Forpoint Solutions to implement Sage Intacct. As a Sage Intacct specialist, Forpoint identified it as the ideal solution –offering out-of-the-box functionality with the flexibility for further extensions and integrations. Forpoint worked closely with the Storage King finance team to transform their finance function and ensure the new system met the business’s needs.
“Sage Intacct has helped us reduce reporting days by around 30%, providing more time for review and analysis.” – Julissa Rodriguez, Group Financial Controller, Storage King
KEY RESULTS WITH SAGE INTACCT
l 30% reduction in reporting days
l Automated intercompany invoicing
l Reduced manual effort
l Integration with other business applications
l Real-time access to dimensional reports across more than 200 entities
l Extendable and scalable financial management platform to accommodate business and store growth
l Time saved every month by head office finance team to focus on more high-value, strategic tasks
AUTOMATION STREAMLINES TRANSACTIONS
Like many retail businesses, Storage King manages large volumes of intercompany transactions. Retail stores – whether franchise-owned or company-managed - pay licensing, management, and other recoverable fees to head office. Previously, invoices were manually raised, issued, and entered at both ends, generating hundreds of transactions per month and increasing the risk of errors and inefficiencies.
FASTER REPORTING & CONSOLIDATION
Storage King needed a streamlined system to improve reporting and consolidate financials across all stores. With Sage Intacct, the finance team quickly saw significant improvements.
Now, a standardised chart of accounts allows all 200+ stores to be consolidated into a single report at the press of a button. The finance team can also analyse data by store type and other key dimensions, eliminating the need for manual data exports and manipulation.
By adopting Sage Intacct, Storage King has modernised its financial operations, enabling better decisionmaking, improved efficiency, and scalability for future growth.
A SECURE FUTURE IN STORAGE
Storage King is enjoying a range of benefits since the implementation of Sage Intacct. Access to real-time information, automation to reduce manual interventions, multi-currency and multi-entity capability, and access to a plethora of customisable, integrated applications has provided a functional and scalable financial management system.
“The improvement in reporting has been even better than we had hoped or expected. Reporting days have reduced by around 30%, providing more time for review and analysis. This has freed me and my team up to focus on higher value, strategic tasks.” – Julissa Rodriguez, Group Financial Controller, Storage King l
Is your succession plan in place? Succession and generational change for self storage owners
In 2020 it was time for a long-standing self storage family to begin planning for the succession of their business and handing over operational control (and in time equity), to the next generation.
Sharp Accounting’s Ewen Fletcher had provided advisory services to this family for a number of years, giving a unique insight into the family dynamics at play during this transition (and that are present in every family), and also the intention behind the succession itself.
SHARP ACOUNTING’S INVOLVEMENT
For succession planning to be effective, a rigorous process needs to be followed. This was Sharp Accounting’s involvement and the key steps taken:
1
Scoping Stage: Meeting with Founders
Establishing the desired outcome from the founding generation along with an initial high level timeline.
This family had built a substantial self storage operation from the ground up and with that came a lot of history and emotions. It was critical that the founding generation had time to explain their wishes and aims, without pressure or interruption from the second generation.
2
Initial meeting with both generations
A planning meeting to discuss the upcoming changes and to hear from the second generation about their vision for the future and to address any concerns
In this meeting an outline was prepared for each family member’s role in the business, along with a general timeline and successor for each role. It is important for each successor to know how to prepare for their new role and to manage the transition. Also covered were matters like future equity transfers and safeguards that are put in place to cover unforeseen contingencies, such as wills, powers of attorney, statement of intent etc.
3 Succession plan and legal contribution
In conjunction with specialist succession planning lawyers, we prepared a document that covered family, legal and taxation considerations
It was vital that the goals of the family could be realised from an operational, accounting and legal basis. This included mitigating risks of any proposals such as substantial consideration around taxation implications. The succession plan included considerations around dealing with any legal or other challenges from second generation family members that may not be involved in the business and also other outside parties.
“ It is important for each successor to know how to prepare for their new role and to manage the transition.
4 Implementation
Succession planning can take anywhere from 12 months to over five years with implementation at a legal, operational, management and strategic level. Over a five year period a handover of operational control was implemented and the future equity transfer was legally locked-in, removing concerns for the second generation who had families of their own to support.
INDUSTRY EXPERIENCE & TAILORED SOLUTIONS
Sharp Accounting and Ewen Fletcher’s unwavering involvement from initial meetings to the final implementation underscores their deep industry experience and commitment to providing tailored solutions, ensuring clients receive unparalleled support and guidance across all stages of the self storage business. l
CBRE
+61401274866
dylan.adams@cbre.com
Level 21, 363 George Street SYDNEY NSW 2000
www.cbre.com.au/services/propertytypes/alternatives/self-storage
As the market leaders in the self storage sector, the Alternative Assets team at CBRE, led by Dylan Adams, utilise their industry experience, market knowledge and global scope, to help solve any valuation related real estate challenge.
CBRE LIMITED
+64 9 355 3333
sam.scott@cbre.com
Level 14, 23-29 Albert Street AUCKLAND 1010 NZ
www.cbre.co.nz/services/industries/ self-storage
As the industry leader in self storage, our experts offer a suite of services including the acquisition, disposal and valuation of self storage facilities and storage units throughout New Zealand. We leverage our local knowledge, national relationships and global reach to provide integrated and streamlined solutions for clients.
COLLINS & ASSOCIATES
+61 412 47 65 54
malcolm@malcolmcollins.com
Unit 4, 5-7 Compark Circuit
MULGRAVE VIC 3170
www.malcolmcollins.com
Collins & Associates provides valuations, consultancy, transactional advice and catchment reviews from a detailed understanding of the self storage industry in markets throughout provincial and suburban Australasia for individual and portfolio self storage owners and operators, banks and financial institutions.
CUSHMAN AND WAKEFIELD
+61 458 728 660
dominic.morley@cushwake.com
Level 27, 123 Eagle Street
BRISBANE QLD 4000
www.cushmanwakefield.com/en/ australia/services/valuation-advisoryservices/self-storage
Market leaders of self storage valuations and advisory globally, Cushman & Wakefield has been delivering exceptional value and top tier advice to real estate owners and occupiers for over 100 years.
Getting started in self storage?
The SSAA has a range of resources dedicated to those starting out in the sector.
Visit the SSAA Member Portal to download your guide to getting started, watch a range of videos and explore key insights.
FOUR LEAVES PROPERTY
Linda Sharkey +61 3 9070 2979
info@fourleaves.property
470 St Kilda Road
MELBOURNE VIC 3004
www.fourleaves.property
Four Leaves are the experts in self storage facility sales across Australia and New Zealand. With a data-driven approach and deep industry expertise, we simplify the sales process for a seamless and trustworthy solution with the best possible result.
HIGHWAY FRONTAGE SPECIALIST ESTATE AGENTS
1300 661 950/+61 3 9944 9350 matt@highwayfrontage.com.au
51 - 65 Clarke Street
SOUTHBANK VIC 3006 www.highwayfrontage.com.au
Highway Frontage specialises in the sale of self storage complexes Australia wide. With over 15 years in the self storage industry, Highway Frontage has sold more complexes in Australia than any other
M3 PROPERTY
+61 7 3620 7900
jeremy.hoffman@m3property.com.au
Level 18/123 Eagle Street
BRISBANE QLD 4000 www.m3property.com.au
M3 Property is one of Australia’s leading independent property advisory firms, providing valuation and specialist consultancy services nationwide for over 40 years.
NORLING CONSULTING PTY LTD
+61 7 3236 0811
jon@norling.com.au
Level 3, 240 Queen Street
BRISBANE QLD 4000 www.norling.com.au
Norling Consulting is a specialist business and property economic research consultancy based in Brisbane and at the heart of one of Australia’s fastest growing regions. We enjoy the application of multi-disciplined skills in economics, market research, geography, regional development and finance to business and property decisions
SAVILLS VALUATIONS PTY LTD
+61 422 473 044
chris.noseda@savills.com.au
GPO Box 2607
BRISBANE QLD 4001
www.savills.com.au/services/ valuation-and-advisory.aspx
Our expert valuers provide advisory services across all property sectors, including self storage. We offer valuations for major property trusts, corporate portfolios and private groups for mortgage lending, taxation, insurance, along with due diligence, expert witness services, and general property advisory.
SELF STORAGE ADVISORY
AUSTRALIA
+61 478 900 416
info@selfstorageadvisory.com.au
Level 8 The Annex, 12 Creek Street
BRISBANE QLD 4005
www.selfstorageadvisory.com.au
Self Storage Advisory Australia is a real estate agency specialised in selling self storage assets. With over a decade of direct self storage experience, Self Storage Advisory Australia understands the unique fundamentals of the industry – we sell self storage because we know self storage!
Unlock the power of self storage insights
Make smarter decisions with your exclusive access to the self storage industry’s most comprehensive research and analysis. From the Self Storage Facility Map to Consumer Insights Dashboard, State of the Industry and more —it's all at your fingertips in the Member Portal.
Log in to the SSAA Member Portal today and explore the data and insights set to shape the sector.
Collins & Associates
ABOUT MALCOLM COLLINS
I have had ongoing experience valuing self storage facilities and providing Director-only consultancy advice to the industry for over 30 years, throughout all Australian States and Territories and New Zealand.
I formed Collins & Associates (C&A) to concentrate on the provision of experienced, independent self storage expertise on a national basis in 2012. Clients include the major national brands, corporate and local owners and institutions, overseas interests, national and state-based banks in locations as diverse as small, agent-operated stores in country towns and provincial centres to major inner city, CBD-fringe, suburban and peri-urban areas.
C&A also advises purchasers and vendors nationally in both on and offmarket property transactions and we consult with clients to create, source and/or develop new properties and sites, and with people wishing to commence trading or adding to their existing facilities.
C&A undertakes property benchmarking and feasibility assessments, provides unique catchment studies in concert with operational and management experts, and general property research and valuations.
I have been a Service Member of the SSAA since 1993, I was the Southern Region representative for several years and I was the Supplier Representative on the Board and acted in part as Treasurer between 2012 and 2016. I have attended many regional information days and been part of SSAA and Fedessa/SSAAsia Conference round-tables over the years talking about finance issues, property matters in general and self storage valuation practise in particular to new and established members.
In my view, all owners and operators should expect that informed, industry-aware valuers assess their property worth.
I directly contributed to the Australian Property Institute production of a technical information paper addressing going concern self storage valuation practice, which is now standard across the industry.
I regularly discuss the industry with interested people and potential investors and developers and I continue to write articles for my website, the SSAA Insider and occasional pieces for the SSAAsia In-Store magazine, Sentinel Security, StorMan and StorCo newsletters and monthly blogs.
I am available to discuss self storage at any time with anyone interested in this proven and resilient industry, whether it be new entrants, long time owners, small or large operators, bankers or investors.
OUR WORK
We are currently working on catchment reviews in Melbourne, Sydney and Perth where clients have identified particular properties of interest. In each case we have undertaken detailed physical inspections of the sites, their transport linkages and road networks, local population numbers, social infrastructure and residential developments.
“ I am available to discuss self storage at any time with anyone interested in this proven and resilient industry, whether it be new entrants, long
time owners, small or large operators, bankers or investors.
Competitors are identified to build up pictures of current and potential supply, possible competitive scenarios and the likely future impacts on trade and sentiment. Plotting and reporting these relatable factors illustrate the patterns and spread of self storage servicing the relevant population numbers. Subject property trading capacities are estimated using publicly available resources and our own property and operational experience.
We base our advice on common sense formed from long-established, national specific industry experience and perspective.
Our reports provide reasoned scenarios and reference potential as-if-complete end values for clients to inform their decisions before committing to a course of action. Where we tell clients a development will not work they utilise the experience and our advice to be much better prepared for their next search. And we strongly urge them all to join the SSAA! l
Positioning of a self storage portfolio for the best sale result
Four Leaves is the leading self storage sales agency across Australia and New Zealand. Over the 2024 calendar year, Four Leaves sold over $200 million worth of self storage assets – more than any other sales agency across Australia and New Zealand.
Understanding the market and reading the indicators quickly was key to the recent successful sale of a self storage portfolio. The campaign started as a portfolio listing - two operating self storage facilities, each with a secondary site; two business names; and one goal – a sale price of above $21 million.
THE STRATEGY
The initial strategy was to package the assets up as a single portfolio to appeal to a major buyer. The portfolio offered development upside in an undersupplied catchment, with the potential for fee rate optimisation.
THE CHALLENGE
Development costs were at an all time high and there were a number of inconsistent lease expiry dates holding up the future redevelopment of the land adjoining the primary facility. It became apparent that the expansion of the main facility would be challenging. This reduced the portfolio’s appeal to major self storage operators that require scale.
THE PIVOT
Despite the huge potential available, the development upside was not realisable quickly enough to unlock the best price for the assets as a portfolio to a major buyer. We recognised and accepted this early in the campaign. To reposition the assets, there were five clear steps that were necessary for achieving the best result for the vendors:
l Separating and independently marketing the assets to appeal to different segments of the market.
l Co-listing with a local, well connected commercial real estate agent to expand the reach of non-storage assets within the portfolio to non-storage buyers.
l Offering incentives to the tenants with the inconsistent lease terms to bring forward the date vacant possession of the redevelopment asset could be achieved.
l Educating inexperienced, new storage investors on the opportunities available with the individual assets.
l Maintain momentum across four asset sales given the goal was to reach the combined target of above $21 million, rather than the individual sale of each of the four assets.
“ Four assets; four separate buyers; and one great result which surpassed the target price.
THE OUTCOME
The strategy evolved as the campaign unfolded. The vendors trusted the advice, feedback and direction of Four Leaves and the co-agent, in guiding them to the end result. Four assets, four separate buyers and one great result which surpassed the target price.
“We appreciated Linda’s commitment to achieving the target price, by evolving the strategy, respecting our insights, and working with the co-agent to ensure that the sale was a success and that our desires were met and respected” – Vendor.
At Four Leaves, we eliminate the guesswork and connect high-performing self storage owners who want to sell with the right buyers at the best price. With deep industry expertise and a data-driven approach, we deliver smart, hassle-free and profitable outcomes – don’t rely on luck to get the best result, but on our proven success in self storage sales across Australia and New Zealand. l
Unlocking the true value of self storage sales
Highway Frontage is Australia’s leading self storage transaction specialist, ensuring owners do not undersell their facility. With over 20 years of experience, Matt Walsh and his team have built a proven track record of successful self storage sales nationwide.
Highway Frontage’s data-driven approach and proven expertise consistently delivers stronger results for facility owners, with one of the country’s most comprehensive and extensive databases of self storage transactions and buyers.
This unmatched access to market data and buyer connections enables Highway Frontage to:
l Uncover off-market opportunities
l Create buyer competition that drives up sale prices
l Ensure owners achieve the best possible outcome
l More buyers = more competition = better sale result
Many owners aren’t aware that when self storage properties are sold in Australia, the title transfer is recorded in national property databases. However, the business component – which typically accounts for 10% to 30% of the total sale price – is not publicly reported.
Most market participants lack access to accurate sale price data, making it difficult for owners to gauge the true worth of their facility. Highway Frontage’s deep industry knowledge and a highly engaged buyer network ensures sellers receive maximum value for their assets – even in complex or previously stalled transactions.
SOLVING A STALLED SALE: Turning years of negotiations into a successful deal
A self storage owner had spent years negotiating with a potential buyer – without ever reaching a formal agreement. Despite multiple discussions, the sale never progressed beyond initial negotiations.
After engaging Highway Frontage, the facility was professionally marketed and the transaction was successfully completed – with the same purchaser who had previously struggled to secure the deal. This time, with expert guidance through due diligence, contracts and settlement, the owner could retire confidently.
FROM LOCAL LISTING TO NATIONAL DEMAND: A 20% price increase in days
In another case, a self storage owner initially engaged a local real estate agent to sell their facility. The agent generated just six or seven enquiries from known buyers.
When Highway Frontage was introduced, the team repositioned the facility and marketed it through its national self storage specific database of buyers. Within just four days, more than 40 enquiries
were received. The heightened competition led to a final sale price over 20% higher than the owner’s original expectations, proving the impact of expert marketing and industry connections, and a strong understanding of storage pricing.
A long-standing member of the Self Storage Association of Australasia had considered selling for years but hesitated due to concerns about market demand. Highway Frontage reassured the seller by leveraging its extensive buyer network.
The overwhelming response – over 100 enquiries – provided strong buyer competition, resulting in a successful transaction at an optimal price.
The timeline for a self storage sale varies depending on several factors, including:
l Facility size
l Operational systems
l Buyer financing and due diligence requirements
In a recent sale, the facility used a ledger to maintain records and invoicing. With Highway Frontage’s expertise, potential hurdles were anticipated and addressed early, ensuring a seamless transition from offer to settlement.
Engaging a self storage specialist makes a significant difference for owners considering a sale. l
*Due to confidentiality, names and specific details have been withheld.
SOFTWARE SOLUTIONS
STORMAN SOFTWARE PTY LTD
+617 4440 0006
+64 9 280 3393(NZ)
s upport: 1300 669 020 sales@storman.com
Level 9/480 St Paul’s Terrace FORTITUDE VALLEY QLD 4006
Level 4 AMI House, 63 Albert Street AUCKLAND 1010 www.storman.com
Storman Software provides innovative and practical self storage management software solutions for small, large or currently growing facilities. With 30+ years of industry experience, we’ll help you make self storage management easy!
ALYTA PTY LTD
+61 3 8740 1146 info@alyta.com
9/1 Sigma Drive CROYDON SOUTH VIC 3136 www.alyta.com
ALYTA is an e-commerce software that allows businesses to market and manage in any time any space any place. We are revolutionising space management with a streamlined processes while empowering businesses to innovate their spaces.
CENTREFORCE TECHNOLOGY
GROUP PTY LTD
+61 7 3889 9822
sales@centreforceit.com.au
Level 15/201 Charlotte Street
BRISBANE QLD 4000 www.centreforceit.com.au
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The Centreforce Technology Group based in Queensland, have been providing Self Storage solutions to the Self Storage industry since the year 2000. Always the industry leader, we incorporate the latest innovations in Self Storage technology and digital marketing services.
SITELINK
+61 7 4243 4182
support@sitelinksoftware.com.au
Level 15/201 Charlotte Street
BRISBANE QLD 4000 www.sitelink.com.au
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With over 17,000 facilities using Sitelink they are the world leaders in self storage facility management software. They have been voted 'Best Storage Management Software’ for 14 years in a row by 'Inside Self Storage’ - the leading publication for the Self Storage industry.
STOREGANISE LIMITED
+61 7 3608 5351
hello@storeganise.com
1503-06, Tower 1, EverGain Plaza, 88 Container Port Road
KWAI CHUNG NT
www.storeganise.com
Storeganise is a modern software solution powering self storage businesses of all sizes in more than 45 countries around the world.
STORESYNC
1300 786 914
sales@storesync.com.au
1/242a New Line Road
DURAL NSW 2158
www.storesync.com.au
Streamline your self storage operations with Storesync, a 100% cloud-based management platform designed for single and multi-site facilities, including caravan and container storage. Effortlessly manage rentals, payments and customer interactions - all from one intuitive platform.
Storman and StorNow A seamless integration for StoreStuff
At Storman, our tagline is “Self storage management made easy” – and we take this seriously. That’s why it was a no-brainer to join forces with Gavin Koorey and his team at StorNow. With over 20 years of industry experience, Gavin saw the need for a seamless digital experience for both customers and operators. He set about creating StorNow Digital and approached Storman to be part of the journey.
New Zealand-based self storage facility StoreStuff needed a solution to display pricing, promotions and availability while generating online bookings and increasing leads in Storman. Owner Thomas Southgate sought a system that could handle realtime bookings, automate onboarding and integrate seamlessly while ensuring security and compliance.
A purpose-built package from Storman and StorNow provided StoreStuff with a scalable digital marketing solution, not just a website. Enhancements like Local SEO, Google Ads, Live Chat and 3D Image subscriptions were fully integrated with Storman. Key features of the integration include:
l Website integration: Instantly update prices, add promotions, toggle display settings and manage unit features.
l Real-time booking synchronisation: Customers can view and reserve units instantly, reducing double bookings.
l Automated ID verification and onboarding: Ensures compliance with Know Your Customer (KYC) requirements and enhances security.
l Seamless payment processing: Customers can make secure online payments, reducing manual invoicing.
l Operational efficiency: Staff members gain real-time visibility into bookings and unit availability. By adopting the Storman-StorNow integration, StoreStuff has improved occupancy, asking rates, operational efficiency, and customer satisfaction.
l Increased online conversions: Customers can book and pay for storage in just a few clicks.
l Reduced administrative workload: Automating manual quote requests frees up staff time.
l Improved revenue: Quickly adjust pricing and promotions within Storman to maximise earnings. Customers can also add insurance or purchase from Storman’s integrated box shop.
l Enhanced customer experience: A seamless digital journey improves satisfaction and retention.
l Stronger security and compliance: Integrated ID verification ensures regulatory compliance before access is granted.
l 24/7 availability: The system serves new customers even on
staff days off.
Gavin Koorey, founder of StorNow, stated: ”Storman’s integration with StorNow Digital has been a game-changer for self storage operators. By combining industry-leading management software with a seamless online display and booking system, we’ve created a solution that benefits both businesses and customers.”
StoreStuff owner Thomas Southgate shared: ”The integration between Storman and StorNow has transformed the way we operate. Our customers can now see realtime prices and availability, book online, verify their ID and move in with minimal friction. This has improved our revenue, occupancy rates and customer satisfaction. It’s a win-win for everyone.”
The Storman-StorNow partnership exemplifies the power of integration in self storage. By providing businesses like StoreStuff with an automated, customer-centric solution, it enhances efficiency, security and the user experience. As digital transformation reshapes the industry and more customers seek simplified online booking, collaborations like this will drive future success. l
Driving self storage growth with digital marketing & automation
A Storeganise case study with Louise Stokes, Head of Digital at Swift Storage Australia.
THE CHALLENGE: SCALING A NEW SELF STORAGE BRAND
Swift Storage launched in April 2022 with a mission to redefine self storage in Australia through a digital-first, fully automated approach. Within a year they expanded to 12 locations, prioritising technology, automation and strategic marketing to drive rapid growth.
“It’s been a swift growth period since we opened our first site in April 2022. We’re now up to 12 sites. We’ve built them from scratch, digitally enabled them through an access system and ensured all bookings are processed online. So, it’s a digitalfirst for Australia in terms of a totally contactless operator.” – Louise Stokes, Head of Digital, Swift Storage
THE SOLUTION: A DIGITAL-FIRST SELF STORAGE MODEL
Unlike traditional self storage businesses, Swift Storage was designed from the ground up for automation and remote management. Key innovations include: l Online self-service bookings: Customers can book, pay, and move in without human interaction.
l Cloud-based facility management: A centralised system, powered by Storeganise, enables a small team to manage multiple locations efficiently.
l Automated access control: Integrations with access systems ensure seamless customer experiences.
DIGITAL MARKETING: DRIVING BRAND AWARENESS & CONVERSIONS
Building a new brand in a competitive market required a strong digital marketing strategy. Swift Storage leveraged:
l Google ads & SEO: Targeting customers actively searching for storage solutions.
l Conversion-optimised landing pages: Guiding users smoothly from search to booking.
l Hyper-local paid advertising: Focusing spend on areas with high demand.
AUTOMATING CUSTOMER INTERACTIONS FOR EFFICIENCY
With automation at the core, Swift Storage streamlined customer interactions:
l Real-time pricing & availability: Customers access the latest information instantly.
l Automated follow-ups: SMS reminders help recover abandoned bookings.
l Self-service move-ins: 60% of customers complete the process without contacting support.
“60% of sales are online – no calls, no chatbots, just pure contactless online bookings.” – Louise Stokes, Head of Digital, Swift Storage
DATA-DRIVEN EXPANSION & PRICING STRATEGY
Swift Storage relies on data insights to refine pricing and inform growth:
l Tracking customer behaviour: Identifying drop-off points in the booking journey.
l Competitor analysis: Adjusting pricing to stay competitive.
l Location-based conversion data: Understanding demand before launching new sites. With two more sites under construction and plans for a thirdparty managed facility in Perth, Swift Storage continues to expand while maintaining its lean, automated approach.
LESSONS FOR OPERATORS
Swift Storage’s success offers key takeaways for self storage businesses looking to scale:
l Go digital-first: Automate processes for efficiency and scalability.
l Invest in targeted marketing: Use data-driven strategies to reach the right customers.
l Leverage automation & selfservice: Reduce operational costs while improving customer experience.
l Choose scalable technology: A cloud-based, API-driven platform enables seamless growth. For self storage operators aiming for efficiency and scalability, embracing automation, digital marketing and data-driven strategies is the key to success. l
Immerse yourself in engaging workshops, thought-provoking keynotes and dynamic networking events while experiencing everything Australia’s most cosmopolitan city has to offer.
Whether you’re a seasoned industry leader or just getting started, SYD25 is designed to inspire, inform and connect.
We’ll explore the latest trends, challenges and opportunities shaping self storage across Australasia, with sessions tailored for developers, investors, owners and operators.
TAKE ADVANTAGE OF EARLY BIRD SAVINGS NOW!
Head online to learn more and register for the self storage event of the year at www.selfstorage.org.au/convention25
Early bird offer closes 31 August 2025
Seamless facility management
Over the last decade the founders of Storesync have witnessed an increasing number of outdated self storage management systems. These businesses were never built for modern digital demands and over time have been updated with inefficient add-ons and disconnected tools. Storesync was developed to fulfil the promise of digital transformation – replacing fragmented, legacy systems with a fully integrated, all-in-one platform.
Designed to deliver an exceptional management experience, Storesync translates the traditional customer service qualities of self storage into the digital world.
AN INDUSTRY-LEADING SOLUTION
Storesync facility management solutions have saved clients hours of administrative work every week, and that’s just the start. The right management platform isn’t just a tool, it’s a foundation for business success, allowing staff to focus on customer experience and business growth.
Seamless onboarding
While transitioning to a new platform can be daunting, Storesync makes this process is made simple. From day one you will work directly with the owners and developers of Storesync to ensure your system is set up exactly the way you need.
l Fully branded online booking system
l Seamless website integration
l Let Storesync handle onboarding
Total business oversight
Who’s renting which unit? How much are they paying? When is their next payment due?
Storesync will provide you with a clear, real-time overview of your entire business, including lease agreements, unit statistics and financial data in one platform.
The first self storage software in Australia with integrated autoreconciled bank transfers
Storesync is the first self storage software in the region to offer integrated, auto-reconciled bank transfers. This ensures payments are instantly matched without the need for staff intervention - saving you hours of time-consuming financial work.
Automated billing & late payment management
With a clear oversight of your business thanks to Storesync’s lease and late payment manager, you can improve cashflow and reduce overdue accounts. Automatically send invoices and follow ups directly from the system, ensuring a more predictable revenue stream.
Integrated communication
Take advantage of an integrated two-way messaging system for seamless customer communication. Send payment reminders to increase on-time payments and follow up with overdue accounts all within the platform.
Intelligent rent increases
Leverage your business insights with a comprehensive and customisable rental increase system to maximise your business growth. During a recent transition to Storesync, a customer was able to use this to quickly grow overall rental yields by over 35%.
THE NEXT STEP IN SELF STORAGE MANAGEMENT STARTS HERE
Developed from day one to accommodate the latest customer trends and SSAA compliance guidelines, Storesync ensures a smooth and stress-free experience for operators. With Storesync, operators gain a powerful, easy-to-use platform that streamlines every aspect of facility management. Discover how Storesync can transform your facility today! l
Roomia & SiteLink: Powering growth through seamless storage management
Roomia Self Storage has undergone a significant transformation, reimagining their business as they move to become a leading independent self storage brand. Roomia moved to SiteLink to support its long-term growth strategy as part of this evolution.
With expansion plans underway, Roomia required a scalable and integrated storage management solution that could be implemented from the outset.
CHALLENGES BEFORE SITELINK
Prior to adopting SiteLink, Roomia relied on another management software. Several limitations emerged, prompting the need for a new solution.
l The previous system could not integrate with Roomia’s new website and e-commerce platform.
l Developing an alternative platform with the previous system would have been costly and timeconsuming.
l Managing new facilities efficiently with the previous system presented operational hurdles.
WHY SITELINK?
Roomia sought a system that was:
l Scalable: to accommodate rapid expansion.
l User-friendly & automated: Reducing administrative workload.
l Fully integrated: Allowing seamless website interaction and online move-ins.
l Reliable: Ensuring business continuity with minimal transition disruptions.
THE TRANSITION PROCESS
With the Australian Sitelink International team (R6 Digital) providing technical expertise, training and support, Roomia successfully migrated to SiteLink while maintaining business continuity. The transition was
carefully planned and executed to ensure data integrity across multiple locations. Comprehensive staff training and ongoing assistance from R6 Digital enabled a smooth adoption of the new system.
KEY BENEFITS & IMPROVEMENTS
Since implementing SiteLink, Roomia has seen transformative improvements in operations and customer experience:
l Remote management: The ability to oversee sites from anywhere, streamlining daily operations.
l Automated workflows: Reducing manual admin tasks, allowing staff to focus on customer service.
l Online move-ins & payment processing: Simplifying customer interactions and increasing efficiency.
l Tenant communication & automated reminders: Enhancing customer engagement while reducing follow-ups.
l Advanced analytics & reporting: Providing real-time insights for smarter decision-making.
“Having SiteLink in place has streamlined our daily operations, from payment processing to tenant communication. Its intuitive and reliable system, along with automated workflows, has reduced administrative time – making it easier for our team to focus on delivering exceptional customer service.” – Mark McPhee, Roomia National Operations Manager
IMPACT & FUTURE GROWTH
With SiteLink as the backbone of its operations, Roomia has successfully launched new facilities while ensuring seamless management. The system’s scalability has empowered Roomia to integrate additional sites effortlessly, supporting its national expansion strategy.
"When opening new facilities, we wanted a system that was reliable and scalable. SiteLink has allowed us to achieve that, integrating new sites seamlessly." – Mark McPhee, National Operations Manager
SiteLink has become a critical component of Roomia’s future roadmap, enabling data-driven growth and operational efficiency. With future locations already in development, Roomia continues to expand with confidence, leveraging SiteLink’s technology to enhance customer experience and streamline management processes.
"With features like online moveins and automated reminders, our customers enjoy a frictionless storage experience." – Kathy Swaffer, Head of Marketing
The adoption of SiteLink has positioned Roomia for sustained success in the self storage industry. By addressing key operational challenges and enabling seamless scalability, SiteLink has provided the facility management foundation for Roomia’s continued expansion and commitment to exceptional customer service. l
• Same Award-Winning Storage Containers.
• Same Engineer-Driven Innovation.
• Same Unmatched Customer Service.
• Brand New Name!
STORAGE CONTAINERS
STELLAR STORAGE CONTAINERS
+61 438 256 541
shay.m@stellarstorage containers.com
87 London Street BENTLEIGH VIC 3204 www.stellarstoragecontainers.com
Stellar Storage Containers is the pioneer of innovative folding technology in the design of static and portable storage containers, providing cost and time savings to customers either entering the storage industry, or expanding their capacity.
AIM QUICKBUILD CONTAINERS
+61 3 9720 4455 jdillon@aimhire.com.au
14-16 The Nook BAYSWATER VIC 3095 www.aimsitesolutions.com.au
Made from galvanised steel, Aim Quick Build Containers are a strong, secure and versatile solution for the self storage industry. Containers come flatpack and can be assembled in minutes; stacked; joined or moved. Strandwood floor included.
BOXWELL
+1 303 317 5850 sales@boxwell.co 6672 Gunpark Drive STE 100 BOULDER CO 80301 www.boxwell.co
Boxwell designs, manufactures, and installs external storage containers, roll up doors and hallway systems. All our products are fully customisable and made-to-order.
CONTAINED AUSTRALIA PTY LTD
+61 430 073 522 rob@containedaustralia.au
17e/5 Clifford Street SURFERS PARADISE QLD 4217 www.containedaustralia.au
Nationwide, Contained Australia specialise in creating portable, enclosed buildings utilising innovative steel frame kit set structures. Transform multiple containers into massively increased revenue generation while protecting your assets and creating a whole new look for your business. Contact us today!
PORTABLE STORAGE BOX COMPANY
+1 800 264 161
alan@portablestoragebox.com
368 South Michigan Avenue BRADLEY IL 60915 www.portablestoragebox.com
The Portable Storage Box Company (PSB) is the #1 Seller of steel storage containers in the world. Proudly on six continents, we can beat any domestic or international price for storage solutions. As a portable storage manufacturer we are second to none!
QINGDAO GREEVEL INDUSTRY CO. LTD.
+86 0532 80758668
contact@greevel.com
NO.764 Heshan Road, Tongji District JIMO QINGDAO SHANDONG 266200 www.greevel.com
Qingdao Greevel Industry Co. Ltd. is the leading supplier of creative customised self storage and mobile storage solutions. We provide various self storage containers, mobile storage containers, shipping containers, and container houses and support customised services for them.
UNITED RENTALS AUSTRALIA PTY LTD T/A ROYAL WOLF TRADING 1300 135 808 APACReleases@ur.com
Level 3, 1-3 Merriwa Street GORDON NSW 2072 royalwolf.com.au
United Rentals specialises in the rental, sale and customisation of portable storage and freight containers. With a strong focus on safety and service, United Rentals also operates secure self storage facilities, delivering reliable solutions across various industries.
100% external storage containers
External storage containers have gained popularity for maximising land use and increasing profits. Traditionally used to fill gaps around buildings, these containers are now being used for entire storage facilities. Entrepreneurs are increasingly choosing external storage containers over traditional structures due to cost savings, flexibility and efficiency. In this case study we review a facility built exclusively using Boxwell external storage containers.
THE PROJECT
ABC Storage*, a storage syndicate in the Southeast U.S., sought to develop a new facility using external storage containers. The chosen site, a 4.3acre commercial lot with high traffic visibility and proximity to suburban neighborhoods – ideal for storage.
PHASE 1: PLANNING
Cost analysis
External storage containers presented a significant financial advantage.
“Compared to a traditional singlestory drive-up facility, we saved nearly 50%,” said an ABC Storage team member. Additionally, warranties matched those of traditional buildings, ensuring long-term confidence in the investment.
City approval
Local laws vary, so the ABC team prioritised educating city officials. Boxwell provided detailed site plans and specifications, ensuring a smooth approval process. To meet
city requirements, they integrated a stone facade, landscaping, and an anchoring system for the containers.
Ordering containers
With approvals and funding secured, ABC Storage ordered 308 external storage containers, subdivided into 542 rentals. Containers and roll-up doors were both sourced from Boxwell, streamlining logistics. In three months, their order would be fabricated and transported.
PHASE 2: DEVELOPMENT
Site preparation
External storage containers are all-in-one kits, each containing a base, walls, roof and doors. They’re functional on virtually any surface with no foundation needed. This makes site prep simple, straightforward and cost effective. However, ABC Storage prioritised aesthetics and decided to clear all debris, graded the land and added a gravel base for drainage. With the addition of fences, curbs and other perimeter work, the site prep was largely complete.
Container delivery & installation
ABC Storage utilised Boxwell’s turnkey delivery and install service. Containers arrived flat-packed, allowing for efficient transport. 26 ocean containers were unloaded and within six weeks, a small crew assembled and installed all 850 containers and doors, averaging 30 minutes per container. Once built,
external storage containers are steadfast, durable and built to last. The wind rating stands at 120 mph and load capacity at 10,000 pounds.
COMPLETION & RESULTS
Within six months, the facility was operational. ABC Storage’s team highlighted “speed to market” as a key advantage, estimating savings of four to six months compared to traditional builds. A robust digital marketing strategy and strong roadside visibility drove tenant interest, resulting in 150 containers rented (28% capacity) within four months of opening.
This project validated external storage containers as a viable, costeffective alternative to traditional storage. Encouraged by success, ABC Storage expanded its portfolio, with plans to operate multiple externalonly facilities in 2025, totaling 2,500 containers.
CONCLUSION
External storage containers are transforming the industry, offering affordability, speed and flexibility. As developers continue to embrace this model, external containers are becoming a mainstream choice for both infill projects and full-scale storage developments. l
*Company name has been changed.
7 things to consider when engaging a supplier
If you’ve done your homework and narrowed your options to a shortlist of one or two potential suppliers or service providers, the next step is committing to one or the other. This checklist will help with this decision.
Here are seven things to consider when engaging a supplier or service provider:
1
Ensure the brief is clear and well-documented. Select the provider who has taken the time to focus on the problem you’re looking to solve and tailor a well-thought-out solution to help you achieve your goals.
2
Ensure their written proposal or scoping document explicitly meets the brief on all points.
To avoid disappointment, choose a service provider who shows insight into your business and challenges and provides a proposal that hits all the points in your brief.
3
Meet the team and ensure the person you’re meeting will be responsible for the work.
Pick a service provider who is personally invested in your project and ready to support your company in the long run. If you’ve been dealing with the sales team in the initial stages, make sure you ask to meet your project lead or account manager so you can establish a relationship from day one.
4 Review and check contracts and terms and conditions carefully.
Trust is essential, as is clarity of expectations. Review and check all contract documents carefully, ensuring that you’re aware of your rights and responsibilities and those of the service provider. Don’t be shy to ask questions about anything you’re unclear about.
5
Get a written quote outlining all costs and payment schedules.
Don’t start signing documents until you know all the costs and payment schedule requirements and are confident you can make them. It pays to be upfront about your budget and plan the project to fit rather than to overextend and deal with the stress down the track.
6
Ensure your provider has access to a resource network.
Ensure that your provider has access to a robust network of resources and skilled personnel required to complete the project. Ask questions about who’ll be on your team and whether they’ll be local, employed directly or accessed from a contractor network.
7 Check the dates on the project proposal.
Ensure there is a clear project management strategy, and the details are documented. The project proposal should include well-defined milestones and deadlines to be met, as you will also have deadlines to meet. This will ensure that the project remains on track and is completed on time.
Find your ideal suppliers and service providers in this handy 2024 Self Storage Supplier Guide lift-out or check out our Trade Directory via your SSAA Member Portal online. l
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Your trusted partner - from concept to completion
Successful self storage projects don’t just happen. They’re the result of the hours, days, and weeks of effort that you invest to make them successful.
At Storco, we’ve seen almost every way a self storage project can be developed, so we know the players and we know the pitfalls. That’s why when you choose Storco, you’re not just getting a fit out manufacturer - you’re getting a partner who can bring your project to life.
Our expertise extends throughout the entire life of your project, from design to delivery. Plus, our extensive network of industry experts means you’re never far away from getting the right advice.
Make sure your time and effort is spent wisely. For the right people, the right products, and the right advice, there’s only one name you need to know: Storco.