Insider 139

Insider REAL ESTATE ROLE OF BANK FUNDING 2024 Annual Report

139

NOVEMBER 2024

MAGAZINE OF THE SELF STORAGE ASSOCIATION OF AUSTRALASIA

This could be your last issue.

Renew your membership by 30 November 2024

Southwell Lifts & Hoists celebrates 80 years 2023 INDUSTRY AWARD FINALISTS & WINNERS MEMBER UPDATES | HUMAN RESOURCES | OH&S | LEGAL | TRADE DIRECTORY

CONTENTS 3

24

SSAA BOARD OF DIRECTORS

Chairman – Michael Alafaci Storage King Group, New South Wales Aaron Alsweiler Safe Store Self Storage, New Zealand Ned Coten City West Storage, Victoria

Brent Hayes Store and More Self Storage, Victoria

Sam Kennard Kennards Self Storage, New South Wales

18

Anthony Regis Regis Built, Victoria

Elizabeth Rutland Monash Self Storage, Victoria

Thomas Whalan Rent a Space, New South Wales

Adrian Wylde All-Bay Mini Storage, Queensland

LIFETIME MEMBERS Mark Bateman David Blackwell Frank Cooney Elaine Coote Liz Davies Dallas Dogger John Eastwood Simone Hill Neville Kennard Sam Kennard Bob Marsh Jim Miller Jon Perrins Phil Robbie Mark Snooks Richard Whalan

SSAA STAFF

Makala Ffrench Castelli CEO Sandra Evans Office Manager

Priscilla Lee Member Relations

Tracey MacNair Marketing/Member Relations

www.selfstorage.org.au TOLL FREE – AUS: 1800 067 313 TOLL FREE – NZ: 0800 444 356

T: +61 3 9466 9699

Address: Unit 4/2 Enterprise Drive, Bundoora Vic 3083 E: admin@selfstorage.com.au Connect with us online!

32 REGULARS

4 CEO’S REPORT 35 New Service members 36 OH&S: Why you shouldn’t

cut safety spending during tough economic times

37 HR: Key legislative changes for business owners.

36 LEGAL: Beware of

increased scrutiny

40 TRADE DIRECTORY 42 NEW MEMBERS

10 QUESTION OF SUPPLY

BY CBRE 12 SSAA 2024 ANNUAL REPORT 14 INTERNATIONAL: European self storage market update 16 BANK FUNDING: The role of bank funding in the growth of the industry 18 SOUTHWELL LIFTS & HOISTS Celebrating 80 years 20 MARKET ANALYSIS StorExplore: Enhancing self storage market analysis 21

SSAA AWARDS FOR EXCELLENCE 2023

FINALISTS FACILITY OF THE YEAR 24 WINNER FACILITY OF THE YEAR 26 MANAGER OF THE YEAR FINALIST 28 MANAGER OF THE YEAR WINNERS 30 FACILITY MAINTENANCE Top three reasons self storage facility maintenance is crucial for your ROI 31 MAXIMISING VALUE 33 SUSTAINABILITY: Unlocking a more sustainable future 34 INVESTING: Why engage a professional in self storage investing?

Insider is published and edited by: Social Ties / E: vforbes@socialties.com.au

Designed by: Keely Goodall / E: keely@itsallgood.net.au

Printed by: Homestead Press / E: printing@homesteadpress.com.au Insider magazine (Insider) is published bi-monthly by the Self Storage Association of Australasia Limited (ABN 23 050 341 725). This publication may not be reproduced or transmitted in any form, in whole or in part, without the express, prior written permission of the publisher. While every care has been taken in the preparation and publication of Insider, none of the Insider’s publisher, editor nor any of the publisher’s employees, subcontractors or contributors give any warranty as to the completeness or accuracy of the publication’s content, nor do any of them assume any responsibility or liability for any loss, damage or expense which may result from, or arise in connection with, any inaccuracy or omission in the publication. The views or opinions expressed in Insider are not necessarily those of Insider’s publisher or editor. Furthermore, Insider has the right to accept or reject any editorial and advertising material. All letters addressed to Insider will be regarded as ‘for publication’ unless clearly marked ‘Not for Publication’. All submissions to Insider may be edited for reasons of space or clarity and opinions expressed in letters published in Insider are those of the author, not of Insider’s publisher or editor.

NOVEMBER 2024 INSIDER 139

4 CEO’S REPORT

Makala Ffrench Castelli CEO SSAA

T

his edition we share the CEO’s Report from the SSAA FY24 Annual Report.

FY24 saw member engagement at an all-time high. The SSAA was delighted to host a record 375 members at M23, the self storage event of the year in the dynamic heart of Melbourne. Seeing many new faces embrace the collegiate spirit of self storage is a testament to the industry and made for a spectacular three days, culminating in celebrations for the SSAA Awards for Excellence.

M23 also saw the launch of the SSAA Industry Snapshot 2023, which charted the sector’s return to stabilised growth and highlighted important sector trends, including demand drivers and the role of technology and automation in self storage.

SSAA’s ongoing investment in research on behalf of members continues to promote self storage as a standalone asset class, with

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FY24 saw continued investment in technology to streamline member experiences and our internal operations. Highlights this year included additional StorerCheck automations, a new-look StorageFinder and further updates to the member portal. aspects of State of the Industry 2024 also accounted for in FY24, ahead of the report’s release in November 2024.

On the advocacy agenda, SSAA continued its efforts addressing the challenging insurance landscape and exploring alternative solutions (continued page 6)

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6 CEO’S DINK REPORT

for members, working to bring a customer protection product to the Australasian market.

The SSAA reinforced its commitment to supporting members with operational resources, undertaking a review of consumer and contract law requirements and delivering a new self storage agreement suite, updated CSA guidelines and associated learning modules.

FY24 saw continued investment in technology to streamline member experiences and our internal operations. Highlights this year included additional StorerCheck automations, a new-look StorageFinder and further updates to the member portal.

Despite ongoing industry consolidation, membership continues to grow. Across FY24 the SSAA welcomed 116 new members, grew its supplier membership base by 24% and enjoyed an overall renewal rate of 89%.

The SSAA team is proud to have delivered another significant program of work for members

“

The SSAA team is proud to have delivered another significant program of work for members this financial year. this financial year. Many of the investments made in FY24 will continue to benefit members well into the future. Importantly, these achievements have all been delivered while continuing to strengthen the financial sustainability of your association.

These outcomes would not be possible without the support of industry. In FY24 we were delighted to welcome Janus International Australia as our Principal Partner. We thank our directors, all our partners and our dedicated SSAA team for their tireless efforts across the year. l

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12–14

See you at the SSAA Convention 2024 This year’s convention in sparkling Surfers Paradise promises to be the self storage event of the year!

Engaging workshops, enlightening keynotes and exciting network events all set against the backdrop of the Gold Coast’s iconic beaches.

Whether you’re a seasoned industry member or a newcomer looking to make connections, there’s something for everyone!

We explore the latest trends shaping our unique sector across Australasia, with opportunities to network high on this years’ sunny agenda.

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10 QUESTION OF SUPPLY

THE CONSTANT QUESTION OF SUPPLY

T

o predict future trends, it’s often necessary to first look back. This time last year, we spoke about the self storage sector shining brightly amongst the broader Australian property market, even under strained economic conditions. Now, 12 months later, there is no sign of the light dimming in the sector, though many remain cautious about the longevity of the spotlight. Namely, the primary concern is whether there is too much interest in the self storage industry and whether supply will soon be a concern.

Short answer? No. However, the ‘why’ should be considered in two ways: primarily the domestic landscape and a comparative look at other global self storage markets.

Domestic landscape

No one is a stranger to the concept of supply and demand, so to quantify supply, we must consider demand.

In CBRE’s opinion, gone are the days of the ‘4 D’s of Self Storage Demand being Death, Divorce, Dislocation and Downsizing’. While these are key drivers of the demand sector, they are simply not enough to quantify all the demand alone. CBRE considers that there are at least 12 primary drivers, some specifically for the Australian market being population growth, overseas migration, e-commerce, education, employment opportunities, natural disasters, and urbanisation. In essence, the self storage sector is considered a needs-based asset class, meaning demand is driven by everyday life events that can impact all of us at any time, underpinning the sector’s demand.

Australia has over 2,250 self storage facilities with an estimated total Net Storage Area (NSA) of 5,460,000 sqm.

NSA is defined as the total area of the storage units in a facility only, excluding all common areas, hallways, offices, and amenities. Based on the ABS data, the total population of Australia is 27,122,411, which reflects an existing supply level of 0.20 sqm of self storage space per capita as at March 2024.

To look at this more deeply, the CBRE Alternative Assets team have analysed all development approvals obtained for self storage facilities throughout Australia and conclude there is circa 775,000 sqm of NSA proposed to be developed nationally across 182 projects.

Should every single one of these projects be completed,

INSIDER 139 NOVEMBER 2024

Dylan Adams.

Emily Quick.

the supply rate would increase by 0.03 sqm, reflecting a ratio of 0.23 sqm of self storage space per capita at current population levels.

It is important to note that the above analysis pertains to projects with Council approval only, although currently, other projects are mooted at various stages of the approval process. Considering the development pipeline of the main tier operators would increase the proposed supply of NSA to circa 1,000,000 sqm, reflecting a supply ratio of 0.24 sqm of storage space per capita at the current population levels.

However, approximately 35% of the approved projects have been sourced by potential new entrants or secondtier operators. Considering the economic conditions and rising construction costs, a significant number of these projects will probably not come to fruition.

It is important to note that the market appears to become somewhat saturated at a supply ratio at and above 0.50 sqm per capita. As such, while certain specific catchments are reaching or have already reached this supply ratio, Australia as a nation can absorb much more storage supply than what currently exists or is being proposed.

From a global landscape

The self storage market globally is dominated by the United States, which is home to over 52,000 of the world’s circa 60,000 self storage facilities, resulting in a high supply ratio of around 0.59 sqm per capita.

In contrast, other regions such as the United Kingdom and parts of Asia have comparable total facilities to Australia but exhibit much lower supply ratios. The UK maintains a supply ratio of approximately 0.01 sqm per capita. In comparison, Asian markets fall even lower at about 0.001 sqm per capita, reflecting stark differences in the availability of self storage to their population.

The Australian market is experiencing a unique dynamic where a growing population bolsters supply while demand for investment-grade stock remains high due to an influx of market participants. This combination has resulted in a notable shortage of A-grade properties in prime locations, which are often held tightly by existing owners, further exacerbating the scarcity of available stock. As a result, yields have remained stable, with some slight compression evident in specific markets despite the current economic climate. www.selfstorage.org.au

INVESTMENT LANDSCAPE INVESTMENT LANDSCAPE

INVESTMENT LANDSCAPE 8% 8%

7% 7%

6% 6%

5% 5%

4% 4%

CY20 CY20 Australia Australia

CY21 CY21 United United States States

CY22 CY22 Europe Europe

CY23 CY23 United Kingdom United Kingdom

Source: CBRE Alternative Assets Valuations.

Source: CBRE Alternative Assets Valuations.

The difficulty obtaining quality stock has seen many interested investors seek partnerships with established operators to grow their market presence. Australia oprietary | © 2021 CBRE, Inc. oprietary | © 2021 CBRE, Inc. typically demonstrates a more balanced offering with substantial opportunities than other global markets.

Regarding global investor appetite, which is linked to demand, the CBRE Alternative Assets team have compared the Australian self storage market against other major markets globally over the last four years.

The graph is provided above.

In analysing the graph, the conclusions are:

l Australia’s position: Despite the strong yield firming in the other markets, Australia’s yield of 83 basis points and its ranking as the softest globally could make it an attractive location for offshore institutional investors seeking higher returns. The relative softness in yields signifies the potential for growth in opportunities, especially as the market evolves. l Market sophistication and technology adoption: Australia’s lag in sophistication and technology adoption is pivotal. As the market matures, it begins to leverage new technologies and innovative investment strategies, which may enhance returns and attract more institutional investment. Increased technology adoption can improve efficiency, transparency, and risk management in investment processes. l Investment cycle: Australia can catch up to more mature markets as it progresses through its investment cycle. This could create an environment conducive to foreign investment as investors look for untapped potential and opportunities that may arise from a growing and evolving investment landscape.

While yield firming is a primary trend globally, Australia’s softer yields and potential for sophistication and growth present challenges and opportunities. The evolving landscape may further attract investors looking for strategic entry points in an emerging market. l

If it matters to them, it matters to you... and us!

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Thanks to Dylan Adams and Emily Quick from CBRE for this article. www.cbre.com.au www.selfstorage.org.au

NOVEMBER 2024 INSIDER 139

12 SSAA

SSAA 2024 ANNUAL REPORT

Financial Performance The FY24 financial statements report:

The full report is available on the SSAA Member Portal.

Membership Membership Membership The SSAA had 890 members at 30 June 2024 Membership

(FY22: 873) representing 1440at facilities The SSAA had members at 30June June 2024 2024 890 members The SSAA had 890 30 The SSAA had members at 30 June 2024 890 (FY22: 1603) across Australasia.

(FY22: 873) representing facilities 1440 (FY22: 873) representing 1440 facilities (FY22: 873) representing 1440 facilities (FY22:1603) 1603) across across Australasia.

Australasia.

(FY22: (FY22: 1603) across Australasia.

This represents an increase in membership of 2% on despitean ongoing industry consolidation.

ThisFY23, represents increase in membership membership of 2% 2% This represents an increase in of This represents an increase in membership of 2% on FY23, FY23,despite despite ongoing ongoing industry industry consolidation. consolidation. on on FY23,FY24, despite ongoing industry consolidation.

During SSAA welcomed 116 new members and increased its supplier membership by 24%.

During FY24, FY24,SSAA SSAAwelcomed welcomed 116 116new new members members During During FY24, SSAA welcomed 116 new members and increased increased its its supplier supplier membership membership by by 24%.

24%. and Across FY24, 51 its members and 44 their and increased supplierresigned membership bylet 24%. membership lapse (uncontactable/no payment).

Across FY24, 51 members resigned and 44 let their Across FY24, 51 members resigned and 44 let their Across FY24, 51 members resigned and 44 let their membership lapse (uncontactable/no payment). membership lapse (uncontactable/no payment). membership (uncontactable/no payment).

Members lapse 87% (FY23: 88%) AU

NZ Members 13% Members 87% 87%(FY23: (FY23:12%) 88%) AUMembers (FY23: 88%) AU AU Members 87% (FY23: 88%) Members 13% 13%(FY23: (FY23: 12%) 12%) NZMembers NZ NZ Members 13% (FY23: 12%)

Member Engagement Member Engagement Member Member Engagement Engagement

480 480 480 480 Event

Attendances Event Event Event Attendances Attendances Attendances

19k 19k 19k 19kPortal Member

Sessions Member Portal Member Portal Member Portal Sessions Sessions Sessions

1605 1605 1605 1605 LinkedIn Followers LinkedIn LinkedIn LinkedIn Followers Followers Followers

Total Revenue

Provisional Provisional Provisional Service/Supplier/ Provisional Industry Service/Supplier/ Service/Supplier/ Service/Supplier/ Industry NZ Facility Under 50 Industry Industry NZFacility FacilityUnder Under50 50 NZ NZFacility FacilityUnder Over 50 NZ NZFacility FacilityOver Over50 50 NZ AUS NZFacility FacilityUnder Over 50 AUSFacility FacilityUnder Under50 50 AUS AUSFacility FacilityUnder Over 50 AUS AUSFacility FacilityOver Over50 50 AUS Additional AUS FacilityFacilities Over 50 AdditionalFacilities Facilities Additional Total Members Additional Facilities Total Members Members Total TotalMembers Facilities Total TotalFacilities Facilities Total Total Facilities

$2,101,473

55 44 55 55 Total Expenses 75 55 44 44 93 44 75 75 3175 93 93 34 93 31 Net Profit 31 68 31 34 34 71 34 68 68 68 71 220 71 71 222 Net Assets 220 220 220 222 424 222 222 426 424 424 860 424 426 426 426 687 860 860 873 687 860 687 687 890 873 873 873 890 890 890

2023

2024

2023 2023 2023

2024 2024 2024

(FY23: $2,116,066)

$2,078,536 (FY23: $2,082,392)

$22,937 (FY23: $28,684)

$1,651,086 (FY23: $1,518,232)

1603 1440 1603 1603 14401603 1440 1440

Revenue Diversification

66k 66k 66k 66k LinkedIn

Impressions LinkedIn LinkedIn LinkedIn Impressions Impressions Impressions

775 775 775 775 Facebook

Followers Facebook Facebook Facebook Followers Followers Followers

5100 5100 5100 5100 Facebook Reach Facebook Facebook Facebook Reach Reach Reach

Events Income 34

Marketing Incom

Membership Inco Other 6.1%

Member Benefits Member Benefits Member Benefits The SSAA supported members with a range of resources, services and events throughout FY24.

Member Benefits Some notable highlights include: Some notablemore highlights include: Some notable highlights • Answered than include: 1250 member Some notable highlights include: enquiries over the phone Answered more more than than 1250 1250member member •• Answered • enquiries Answeredover more than 1250 member the phone • enquiries Answeredover more than 300 enquiries the phone enquiries over the phone via the SSAA Helpthan Desks Answered more 300enquiries enquiries •• Answered more than 300 • Answered more than 300 enquiries via the SSAA Help Desks • via Facilitated 127,000 checks and the the SSAAmore Helpthan Desks via the SSAA Help Desks reporting ofmore over than 863 incidents on StorerCheck • Facilitated 127,000checks checks and the the • Facilitated more than 127,000 and • reporting Facilitatedofmore than 127,000 checks and the over 863 incidents on StorerCheck 863training incidents on StorerCheck • reporting Launchedof 22over online modules reporting of over 863 incidents on StorerCheck • Launched 22 online training modules Filmed and more than •• Launched 22released online training modules • Launched 22 online training modules 21 hoursand of video content Filmed released more than than •• Filmed and released more • Filmed and released more than 21 hours of video content • 21 Published 80+ articles hours of more video than content 21 hours of video content Published more thanInformation 80+articles articlesManagement Developedmore the SSAA ••• Published than 80+ • Published more than 80+ articles and Cybersecurity Guidelines Developed the the SSAA SSAA Information Information Management Management •• Developed • and Developed the SSAAGuidelines Information Management Cybersecurity • and Created facility security checklists in Cybersecurity Guidelines and Cybersecurity Guidelines collaboration with BorderForce Created facility security checklistsin in •• Created facility security checklists • Created facility security checklists in collaboration with BorderForce • collaboration Refreshed thewith CSABorderForce Guidelines to reflect collaboration with BorderForce the new self storage agreement suite Refreshed the CSAGuidelines Guidelines to reflect reflect •• Refreshed the CSA to • the Refreshed the CSA Guidelines to reflect new self self storage storage agreement agreement suite suite the new the new self storage agreement suite INSIDER 139 NOVEMBER 2024

Industry Snapshot 2023 Industry Industry Industry Snapshot 2023 Snapshot 2023 Snapshot 2023

Self Storage Agreements SelfStorage Storage Self Self Storage Agreements Agreements Agreements

Insurance Alternatives Insurance Insurance Insurance Alternatives Alternatives Alternatives

StorerCheck Automations StorerCheck StorerCheck StorerCheck Automations Automations Automations

StorageFinder StorageFinder StorageFinder StorageFinder

New Member NewPortal Member New Member New Member Portal Portal Portal

Self Storage Supplier Guide SelfStorage Storage Self Self Storage Supplier Guide Guide Supplier Supplier Guide

Insider Magazine Insider Insider Insider Magazine Magazine Magazine

Cyber Guidelines Cyber Cyber Cyber Guidelines Guidelines Guidelines

MEL23 Convention MEL23 MEL23 MEL23 Convention Convention Convention

Networking Series Networking Networking Networking Series Series Series

SSAA on Tour: SSAAUSA onTour: Tour: SSAA on SSAA on Tour: USA USA USA

www.selfstorage.org.au

The FY24 financial statements report:

Total Revenue for FY24 remained consistent with FY23, despite FY23 being a single event year.

This relative increase in revenue can be attributed Total Revenue $2,101,473 to the increase in new members, growth in (FY23: $2,116,066) partnerships and additional revenue from Revenue Diversification licencing StorerCheck to SSA UK. Revenue Diversification Total Expenses $2,078,536 The FY24 financial statements report: Total Revenue for FY24 remained consistent Total Revenue for FY24 remained consistent with The FY24 financial statements report: Total Revenue for FY24 remained consistent with The FY24 financial statements report: Total Revenue for FY24 remained consistent with Total Revenue for FY24 remained consistent withwith Total Revenue for FY24 remained consistent with By Income Stream Total despite RevenueFY23 for FY24 remained consistent with Revenue Diversification (FY23: $2,082,392) By Income Stream FY23, being a single event year.

FY23, despite FY23 being a single event year.

FY23, despite being a single FY23, despite FY23 being a single event year.

FY23, despite FY23FY23 being a single eventevent year. year.

FY23, despite FY23 being a event year.

FY23,relative despite FY23 being a single single event Expenses were also inline with FY23, demonstrating By Income Stream This increase in revenue can beyear. attributed This This relative increase in revenue can bebe attributed Revenue $2,101,473 This relative increase in revenue can attributed Total Revenue $2,101,473 This Total relative increase in revenue can be attributed relative increase in revenue can be attributed Total Revenue $2,101,473 This relative increase in revenue can be attributed This relative increase in revenue can be attributed prudential financial management. to the increase in new members, growth in Net Profit $22,937 to the increase in new members, growth in (FY23: $2,116,066) to the increase in new members, growth in to the increase in new members, growth in (FY23: $2,116,066) to the increase in new members, growth in to the increase in new members, growth in (FY23: $2,116,066) The FY24 financial statements report: Total Revenue for FY24 remained consistent to the increase in additional new members, growth in Events with Income 34.3% partnerships and revenue from (FY23: $28,684) Events Income 34.3% partnerships and additional revenue from partnerships and additional revenue from partnerships and additional revenue from partnerships and additional revenue from partnerships and additional revenue from partnerships and additional from FY23,Net despite FY23 being a8.9% single event year.

Income 6.0% assets grew byto due to Marketing the revaluation of licencing StorerCheck to SSArevenue UK. Events Income 34.3% Marketing Income 6.0% licencing StorerCheck to SSA UK. licencing StorerCheck SSA UK. licencing StorerCheck to SSA UK. licencing StorerCheck to SSA UK. Total Expenses Total Expenses licencing StorerCheck to SSA This relative increase in revenue canUK. be attributedIncome Total Revenue $2,101,473 licencing StorerCheck$2,078,536 to$2,078,536 SSA UK. Total Expenses $2,078,536 Membership 53.7% the Bundoora office, which is currently sub-let.

Marketing Income 6.0% Membership Income 53.7% Net Assets $1,651,086 (FY23: $2,082,392) (FY23: $2,082,392) to the increase in new members, growth in (FY23: $2,116,066) (FY23: $2,082,392) Expenses were also inline with FY23, demonstrating Other 6.1% were also inline with FY23, demonstrating ExpensesExpenses were also inline with FY23, demonstrating Expenses were also inline with FY23, demonstrating Membership Other 6.1% Income 53.7% Expenses were also inline with FY23, demonstrating (FY23: $1,518,232) and additional revenue from Expenses were also inline with FY23, demonstrating partnerships Expenses were also inline with FY23, demonstrating prudential financial management.

As a non-profit entity, the SSAA Other seeks to invest the prudential financial management. prudential financial management. prudential financial management.

Net Profit $22,937 licencing StorerCheck to SSA UK. prudential financial management. prudential financial management.

Total Expenses $2,078,536 prudential financial management. 6.1% Net Profit $22,937 Net Profit $22,937 majority of available funds into projects and (FY23: $28,684) (FY23: $2,082,392) Net assets grew by 8.9% due to the revaluation of (FY23: $28,684) (FY23: $28,684) Net assets by grew 8.9% due to the revaluation of Netservices assets grew byinline 8.9% dueof tomembers. thedemonstrating revaluation of for the benefit A modest Net assets by due to the of were also with FY23, Netgrew assets grew by 8.9% 8.9% due the revaluation revaluation Net assets grew byby 8.9% due to to the revaluation of of Net assets grew 8.9% due the revaluation the Bundoora office, which is to currently sub-let. of Expenses the Bundoora office, which is currently sub-let. the Bundoora office, which is currently sub-let. the Bundoora office, which is currently sub-let. profit of $22,937 has been retained for future prudential financial management. the Bundoora is currently sub-let.

Net Assets office, which $1,651,086 Net Profit $22,937 the Bundoora office, which is currently sub-let. the Bundoora office, which is currently sub-let.

Net Assets $1,651,086 Net Assets $1,651,086

By Member Type requirements.

(FY23: $1,518,232) (FY23: $28,684)

By Member Type As a non-profit entity, the SSAA seeks to invest the As a non-profit entity, the SSAA seeks to invest the As a non-profit entity, the seeks to investofthe As a non-profit entity, the SSAA seeks to invest the (FY23: $1,518,232) (FY23: $1,518,232) grew by 8.9% dueSSAA to the revaluation As a non-profit entity,funds the SSAA seeks to invest the Net assets Member Type majority of available into projects and As a non-profit entity, the SSAA seeks to to invest the As aBy non-profit entity, the SSAA seeks invest the majority majority of available funds into projects and majority of available funds into projects and of available funds into projects and the Bundoora office, which is currently sub-let. majority of available funds into projects and Net Assets $1,651,086 services for the benefit of members.

A modest majority of available funds into projects and majority of available funds into projects and Independent Operator 73.0% services services for the benefit of members.

A modest services for the benefit of members.

A modest for the benefit of members.

A modest services for the benefit of members.

A future modest Independent Operator 73.0% profit ofhas $22,937 been retained (FY23: services forfor the benefit of members.

A Operator modest profit of $22,937 beenhas retained for$1,518,232) futurefor profit of $22,937 has been retained for future services the benefit of members.

A modest Large 8.1% profit of $22,937 has been retained for future As a non-profit entity, the SSAA seeks to invest theOperator profit of $22,937 has been retained for future Large Operator 8.1% consistent Independent 73.0% The The FY24 FY24 financial financial statements statements report: report: requirements. requirements.

Total Total Revenue Revenue for for FY24 FY24 remained remained consistent w profit of $22,937 has been retained for future requirements. requirements.

Major Operator 9.7% profit of $22,937 has been retained for future Expense Distribution Revenue Diversification majority of available funds into projects and requirements.

Major 9.7% Large Operator 8.1% FY23, FY23, despite despite FY23 FY23 being a single a single event event year. year requirements.

Service 7.4% requirements. services for the benefit of members.

Abeing modest Service 7.4% Major Operator 9.7%

Financial Performance Financial Performance Financial Performance

Other 4.3%

Strategic Initiatives 11.4%

Staff Costs 26.7%

Member Services 6.9%

Events 33.0%

Marketing 6.6%

Administration 11.0%

Expense Distribution

As a non-profit entity, the SSAA seeks to invest the majority of available funds into projects and services for the benefit of members. A modest profit of $22,937 has been retained for future requirements.

Net assets grew by 8.9% due to the revaluation of the Bundoora office, which is currently sub-let.

Total Revenue for FY24 remained consistent with FY23, despite FY23 being a single event year.

This relative increase in revenue can be attributed to the increase in new members, growth in partnerships and additional revenue from licencing StorerCheck to SSA UK.

Financial FinancialPerformance Performance

1.9% profit of $22,937 has been retained for Provisional future This This relative relative increase increase in in revenue revenue can can bebe attrib attr Provisional 1.9% 11.0% Service 7.4% Administration requirements. to to thethe increase increase in in new new members, members, growth growth in in (FY23: (FY23: $2,116,066) $2,116,066)

Total Total Revenue Revenue

$2,101,473 $2,101,473

Events Income 34.3% Expense Distribution Distribution Expense Distribution Revenue Diversification Expense Expense Distribution

Marketing Income 6.0%

Revenue Diversification Revenue Diversification Total Total Expenses Expenses $2,078,536 $2,078,536 Administration 11.0%

Provisional 1.9%

Events 33.0% Expense Distribution partnerships partnerships and and additional additional revenue revenue from from Marketing 6.6%

Expense Distribution Expense Distribution licencing licencing StorerCheck StorerCheck to to SSA SSA UK.UK.

Strategic Marketing 6.6% Initiatives 11.4%

Member Services Other 4.3%6.9% 6.6% Marketing 6.6% EventsMarketing 33.0% Staff Costs 26.7% Member 6.9% Marketing 6.6% Services Member Services 6.9% Strategic Initiatives 11.4% Member Services 6.9% Staff Costs 26.7% Staff Costs 26.7% Other 4.3% Staff Costs 26.7%Initiatives Strategic 11.4% Strategic Initiatives 11.4%

Net Net assets assets grew grew byby 8.9% 8.9% due due to to thethe revaluation revaluat thethe Bundoora Bundoora office, office, which which is currently is currently sub-let subOther 6.1%

$1,651,086

$22,937

(FY23: $1,518,232)

$2,078,536

(FY23: $28,684)

(FY23: $2,082,392)

(FY23: $2,116,066)

$2,101,473

Other 6.1% Other 6.1%

(FY23: (FY23: $1,518,232) $1,518,232) Other 6.1%

Total Expenses

Governance

$1,651,086 $1,651,086

Total Revenue

Net Net Assets Assets

The FY24 financial statements report:

Financial Performance

(FY23: (FY23: $28,684) $28,684)

Events Income 34.3%

ome 53.7% ome ome 53.7% 53.7%

Marketing Income 6.0%

Events 33.0% prudential prudential financial financial management. management.

Events 33.0% Administration 11.0%

$22,937 $22,937

Strategic Initiatives 11.4% AsAs a non-profit a non-profit entity, entity, the the SSAA SSAA seeks seeks to to invest inve Other 4.3% Other 4.3% Other 4.3% majority majority of of available available funds funds into into projects projects and and services services forfor thethe benefit benefit of of members. members.

A modest A mode profit profit of of $22,937 $22,937 has has been been retained retained forfor future future requirements. requirements.

Revenue Diversification

Net Net Profit Profit

Marketing Other 6.1% 6.6% Marketing 6.6% Marketing 6.6% Marketing Income 6.0% Marketing 6.6% Events Income 34.3% Events Income 34.3% Member Services 6.9% Member Services 6.9% Member Services Member Services 6.9% 6.9% Membership Income 53.7% Events Income 34.3% Staff Costs 26.7% Marketing Income 6.0% Marketing Income 6.0% Staff Costs Staff 26.7%Costs 26.7% Staff Costs 26.7% Strategic Initiatives Other 6.1% Marketing Income 6.0% 11.4% Strategic Initiatives 11.4% Strategic Initiatives 11.4% Membership 53.7% StrategicIncome Initiatives 11.4% Membership Income 53.7% Other 4.3% OtherMembership 4.3% Other 4.3% Income 53.7% Other 4.3%

Membership Income 53.7%

Member11.0% Services 6.9% Administration 11.0% Administration Administration 11.0% Expense Distribution Administration 11.0%53.7% Membership Income Expense Distribution (FY23: (FY23: $2,082,392) $2,082,392) Expense Distribution Revenue Diversification Events 33.0% Income 34.3% Events 33.0% Events Events 33.0% Events Staff 33.0%Costs 26.7% Events 33.0% Expense Distribution Administration 11.0% Expenses Expenses were were also also inline inline with with FY23, FY23, demonstr demons Administration 11.0%

Net Assets

FY24 saw SSAA farewell longstanding director David Daddow in line with rotational requirements. The Board welcomed new director Elizabeth Rutland representing Independent Operators.

Net Profit

4.3% 4.3% 4.3%

me 6.0% me me 6.0% 6.0%

Expenses were also inline with FY23, demonstrating prudential financial management.

Financial Performance

The Board and Audit, & eac Directors continued overseeing the execution of the 2023-2025 SSAA Strategic Direction, with a particular focus The Board and the the Audit, Finance Finance & Risk Risk Committee Committee eac & Risk Committee held a risk management workshop in on developing the new self storage agreement and ongoing The advocacy on insurance and alternative solutions.

Board and theheld Audit, Finance & Risk Committee eac & Risk Committee a risk management workshop in

active role in budgeting, financial and risk &four Risktimes Committee held a riskFinance management workshop in active role in budgeting, financial and risk managemen managemen Expense Expense Distribution Revenue Revenue Diversification The Board andDiversification the Audit, Finance & Risk Committee each met in FY24.

TheDistribution Audit, & Risk

active in budgeting, financial andinrisk managemen Committee held a risk management workshop in February 2024 androle continues to play an active role The SSAA Office at Bundoora, Melbourne The SSAA Office at Bundoora, Melbourne is is held held at at a a valu valu budgeting, financial and risk management oversight.

During the year, part of the office was sub-let which gen Administratio 1 The SSAA Bundoora, Melbourne isAdministration held at a valu During theOffice year, at part of the office was sub-let which gen The SSAA Office at Bundoora, Melbourne is held at a value of $840,000 (FY23: $738,746). During the year, part of the year, part of the office was sub-let which gen Events Events Income Income 34.3%inDuring Events Events 33.0% 33.0% the office was sub-let which generated income of 34.3% $26,995 FY24.

Marketing Marketing 6.6% 6.6 Marketing Marketing Income Income 6.0% 6.0% The SSAA acknowledges the ongoing support of industry

The SSAA acknowledges the ongoing support of industry International Australia and major partners VISY Boxes & M

Member Member Service Serv International Australia partners VISY &M The SSAA acknowledges the ongoing support of industry, including principal partner and Janus International The SSAA acknowledges themajor ongoing support ofBoxes industry Storco, Universal Storage Containers and PTI Security, Co Membership Membership Income Income 53.7% 53.7% Storco, Universal Storage Containers and PTI Security, Co International Australia and major partners VISY Boxes &2M Australia and major partners VISY Boxes & More, Southwell Lifts & Hoists, Storman, Storco, Universal StorageStaff Staff Costs Costs 26.7 those who contributed their expertise for the benefit of m those who contributed their expertise for the benefit of m Storco, Universal Storage Containers and PTI Security, Co Containers and PTI Security, Convention sponsors, advertisers and all those who contributed their expertise for Other Other 6.1% 6.1% Strategic Strategic Initiati Init those who contributed their expertise for the benefit of m the benefit of members throughout the year.

Other Other 4.3% 4.3% www.selfstorage.org.au

NOVEMBER 2024 INSIDER 139

14 INTERNATIONAL

EUROPEAN SELF STORAGE MARKET UPDATE The recently released 2024 European Self Storage Industry Report, co-produced by FEDESSA and CBRE, offers a thorough analysis of the current state of the European self storage market. With 9,575 operational stores covering 16.5 million sqm of gross storage area, the report examines emerging market trends and evolving consumer perceptions, making it essential reading for investors and operators alike.

2024 KEY INSIGHTS

Occupancy: Average occupancy

across Europe fell from 79.9% in 2023 to 78.7% in 2024 when weighted by the overall size of the market. The result was primarily impacted by the largest market, the UK, which saw a drop of 2.5 percentage points, with decreases also reported across Spain, Norway, Austria, and Switzerland.

Responses were gathered from all stores, including newly opened locations and expanding markets such as Portugal and Lithuania, where lower occupancy rates, typical of developing markets, often influence the results.

The industry is optimistic about increasing occupancy than revenue over the next 12 months, with 72% expecting higher occupancy. With general growth in the market driven by both consumer and investor interest, plus a proportion of stores in the ramp-up phase, it is no surprise that the majority of operators anticipate occupancy growth.

Revenue growth: It has been a

mixed year for self storage revenue across Europe. On average, rental returns increased by 2% to €296.53 per sqm per year when weighted by market size. However, not all countries experienced an increase.

Portugal, Spain, Netherlands, Germany, and Belgium saw increases of over 5%, whilst Finland recorded a decrease.

Switzerland and Ireland have both significantly increased their self storage supply over the past 12 months. Switzerland, which has some of the most expensive real estate in Europe, also boasts the highest revenue per square meter of any market.

As economic conditions continued to tighten, some operators lowered their prices in an attempt to increase occupancy.

Others maintained or increased prices, potentially sacrificing some occupancy for higher rental returns.

The size and expansion stage of a market further influences the data, and the practise of discounting to ‘fill up’ to then push prices up as occupancy rates increase is widely witnessed.

Online pricing: Self storage

operators are under increasing pressure to provide online pricing and full booking services as savvy customers now expect both price transparency and the ability to book online. Currently, 57% of operators display pricing on their websites, with 47% offering the option to complete storage contracts online. However, many operators face challenges associated with customers booking incorrect or inadequate storage solutions due to miscalculating space needs and not fully understanding the product or features of various facilities and spaces. This could explain why only 35% of operators

INSIDER 139 NOVEMBER 2024

www.selfstorage.org.au

Other highlights include:

offer full online booking, including payment. To address these issues, businesses are enhancing their websites with features like online chat, space estimators, and AI-driven Q&A services to boost customer engagement and offer a more personalised experience.

Additionally, the use of storage apps has increased by 25% over the past year.

Remote management: The proportion of remotely managed self storage facilities across Europe has grown significantly over the past year, with the technology more prevalent in markets like Austria (63%), Norway (72%), and Sweden (68%). This increase in remote access adoption is largely attributed to micro-sites or container storage locations where simple gate access systems replace the need for permanent staff on site. While the technology is more commonly implemented in new sites, it is less frequently retrofitted in larger facilities as seen in the UK with only 14% of stores being remotely managed, with France at 2%.

Online enquiries: The percentage

of initial inquiries through company websites has increased from 64% in 2023 to 67% this year, with social media and local marketing inquiries also seeing a slight increase. Despite these minor changes, overall trends have remained stable since the pandemic. At a country level, Italy generates more customers offline

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and through referrals, while Belgium and Sweden lead in online inquiries.

These patterns are often linked to a country’s per capita supply, English proficiency, and technological adoption. For instance, Italy and Poland rely heavily on word of mouth, as English is less widely spoken. In contrast, Stockholm’s largely cashless environment likely contributes to Sweden’s high number of stores without permanent staff, and like Belgium, its high rate of online inquiries.

l 37% of the public have not heard of self storage, and a further 35% have heard of self storage but know nothing about the sector. l Average rental returns are rising by 2% to €296.53 per sq.m annually. Portugal, Spain, the Netherlands, Germany, and Belgium had increases over 5%, while Finland experienced a decline. l Self storage operators are investing more in security as technology improves and becomes more affordable, using AI to flag suspicious behaviour, along with enhanced CCTV and individual unit monitoring. l 69% of survey respondents plan to implement AI in their businesses in 2024. l Businesses remain optimistic about increasing profits, with 72% expecting an increase, and 92% no decrease in the next 12 months.

From a market activity perspective, year-to-date transaction volumes remain strong at €875M, three times higher than the 2023 FEDESSA Survey figures.

The UK continues to lead with a 34.6% market share, followed by France (15.8%), Germany (12.6%), and Spain (11.6%).

The past 12 months of economic uncertainty have posed challenges for Europe’s self storage market.

Financial pressures on customers have led to fewer inquiries, and rising business and development costs have softened profits, which had been growing strongly in previous years. Occupancy rates have dropped in many markets, with the European average declining by just over one percentage point to 78.7%.

Rental returns per square metre have varied, with some markets seeing declines as operators prioritised occupancy over returns.

Still, the European average increased by 2%, reaching €296.53 per sq.m annually (excluding VAT).

Despite these challenges, demand for self storage remains robust, and most operators expect profitability to improve. Investment interest has steadily increased since 2020, with a diverse range of investors actively pursuing opportunities in this growing sector. l

NOVEMBER 2024 INSIDER 139

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BANK FUNDING 17

The role of bank funding in the growth of the self storage industry: Trends, challenges, and opportunities

I

n recent years, the self storage industry has become a cornerstone of the real estate sector, showcasing remarkable resilience and growth. As this sector continues to evolve, access to capital, particularly through Bank & Non-Bank funding, has emerged as a critical factor in its expansion.

Key trends in bank funding for self storage

l Increased investment appetite: Big Four Banks have shown a decrease in funding appetite for self storage projects despite to the sector’s strong performance and relatively low risk. Typical Loan to Value Ratio’s (LVR) are capped at 50%-55% depending on occupancy levels for the asset. Current interest rates range from 6.50% - 7.50% pending risk analysis; typical interest times coverage ratio’s (ICR) range from 1.50x – 2.00x. l Emergence of Non-Bank lenders: Non-Bank lenders continue to enter the market and have developed specialised financial products tailored to the unique needs of the self storage industry. Their entry is correlated with the decreasing major bank appetite; their view is the self storage sector remains strong due to high demand and asset class representing a low risk profile. Appetite for construction loans starts at LVR’s >60% with extended tenure to allow the facility to trade up occupancy. ICR requirements are typically 1x which allows sponsors to reposition stressed assets. l Big Four Vs Non-Bank: A common misconception in the market is business operators are adverse borrowers for using a non-bank lender. Non-Bank lenders provide solutions to meet the clients short-term needs; with the intention to refinance to a major bank or allow time to effect a sale. At higher LVR’s and less conditions, Non-Bank lenders can be better value for money and require considerably less capital contribution from borrower.

Bank funding remains a cornerstone of the self storage industry’s growth and development. As the sector continues to evolve, financial institutions play a crucial role in supporting expansion, innovation, and sustainability. While challenges such as market saturation and economic uncertainty persist, opportunities abound for operators and lenders to collaborate and drive future growth. By leveraging favourable financing options the self storage industry can continue to thrive and adapt in an ever-changing economic landscape. Using an experienced broker who specialises in the self storage sector is the best way to access/navigate all funding options in the market. l With thanks to Troy Williamson from The Brokerage for this article. www.thebrokerage.au

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Challenges in securing bank funding

l Rising interest rates: A high interest rate environment will reduce ICR’s on assets which could trigger a breach of loan covenants. This can lead to more stringent lending criteria or reduced LVR’s. l Builder risk/uncertainty: All lenders have become increasingly cautious on a builders management and financial capability. For construction projects >$3m, lenders will undertake a due diligence on proposed builder which requires information like financial statements, past projects, management team etc. It’s imperative you advise the financier early in the process your intended builder to ensure they’re approved to undertake the project. Financiers will revoke their finance approval should builder not pass due diligence. www.selfstorage.org.au

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NOVEMBER 2024 INSIDER 139

18 SOUTHWELL LIFTS & HOISTS

Celebrating eight decades of innovation

A journey to 80 Years with Southwell Lifts & Hoists As Southwell Lifts & Hoists gears up to celebrate its 80th anniversary in 2025, we reflect on a story of innovation, resilience, and engineering excellence. Let’s dive into the historical milestones, significant achievements, and enduring legacy of a company that has been a cornerstone of the vertical transport industry in Australia.

The early years: Founding and initial growth

Founded in 1945, Southwell Lifts & Hoists began its journey in the post-World War II era, when industrial growth was vital for rebuilding economies. The company’s inception was rooted in addressing the burgeoning need for reliable lifting solutions in various industries, including manufacturing, construction, and logistics. With a vision to deliver high-quality, dependable products, the founders laid a strong foundation that would support decades of innovation and growth.

“In those early days, we focused on providing simple, reliable lifting solutions for local businesses. We built a loyal customer base by prioritising quality and customer satisfaction,” states Hamish McGregor, Southwell’s Managing Director.

Expansion and modernisation: The 1980s and 1990s By the 1980s, Southwell had firmly established itself as an Australian vertical transport industry leader. This period saw the company expand its operations beyond Australia, entering international markets with highquality products. The demand for reliable and efficient lifting solutions grew globally, and Southwell was wellpositioned to meet this need.

The 1990s were characterised by modernisation and the adoption of cutting-edge technologies. Southwell invested heavily in research and development, creating advanced hoisting systems incorporating state-of-theart electronics and automation. This era also saw the

Technological advancements and product diversification

The 1960s and 1970s were transformative for Southwell Lifts & Hoists. This period saw the company expanding its product line to include more sophisticated lifting solutions.

Introducing hydraulic and electric-powered hoists revolutionised the industry, improving efficiency and safety.

One of the hallmark achievements of this era was the development of the freestanding goods hoist.

“The freestanding goods hoist was a game-changer.

It demonstrated our ability to innovate and adapt to market demands, becoming a preferred choice for many industries,” says McGregor.

INSIDER 139 NOVEMBER 2024

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introduction of the in-shaft goods hoist, a cost-effective alternative to traditional lifts that required minimal pit and overrun space.

“Our commitment to innovation during the 90s allowed us to stay ahead of the curve. The in-shaft goods hoist was particularly significant, offering a space-saving solution that many industries needed.” McGregor explains.

The turn of the century: Embracing sustainability and custom solutions As the world entered the 21st century, sustainability became a key focus for industries worldwide. Southwell Lifts & Hoists responded to this shift by developing eco-friendly lifting solutions that minimised energy consumption and reduced environmental impact.

The company’s commitment to sustainability was reflected in its products, designed to be durable and energy-efficient.

In addition to standard products, Southwell began to emphasise custom solutions tailored to clients’ specific needs.

“Our ability to deliver customised solutions has been one of our defining strengths. It’s all about understanding each client’s unique requirements and exceeding their expectations,” notes McGregor.

Recent innovations and achievements

Southwell Lifts & Hoists has led the industry with groundbreaking innovations in the past two decades.

One of the most significant recent developments has been the creation of lifts specifically designed for self storage facilities. These lifts are tailored to address the unique challenges of the self storage industry, such as optimising space and ensuring ease of access for users.

“Our self storage lifts have revolutionised how facilities operate. They maximise space efficiency and provide seamless access, making it easier for customers to store and retrieve their belongings.”

McGregor proudly shares.

The company’s dedication to excellence is also evident in its airport ground support equipment. These specialised lifting solutions are designed to meet the rigorous demands of the aviation industry, ensuring safety, reliability, and efficiency in airport operations.

Southwell’s expertise in this niche market underscores its versatility and capability to excel in diverse sectors.

The people behind the success

At the heart of Southwell Lifts & Hoists’ success are its people. The company has always prioritised fostering a culture of innovation, teamwork, and professional development. The expertise and dedication of its engineers, technicians, and support staff have been instrumental in driving the company forward. Southwell’s www.selfstorage.org.au

“

We’re excited about the future and committed to continuing our tradition of excellence. commitment to employee wellbeing and continuous learning has created a work environment where creativity and excellence thrive.

“Our team is our greatest asset.

Their passion and dedication drive our success and innovation,” says McGregor.

Leadership has also played a crucial role in shaping Southwell’s journey. Visionary leaders with a keen understanding of market trends and a relentless drive for innovation have steered the company through various challenges and opportunities.

“Our leaders have always had the strategic foresight to navigate market dynamics and maintain our competitive edge,” McGregor adds.

Looking ahead: The future of Southwell Lifts & Hoists

As Southwell Lifts & Hoists celebrates its 80th anniversary in 2025, it does so with a proud legacy of innovation, excellence, and community engagement. From its humble beginnings in 1945 to its current status as a leader in the vertical transport industry, Southwell’s journey is a testament to the power of vision, perseverance, and adaptability.

Looking ahead, the company is set to continue its tradition of pioneering solutions that meet the changing needs of its customers. With a strong foundation built on quality, innovation, and customer satisfaction, Southwell Lifts & Hoists is well positioned to embrace the future and achieve new heights of success.

“We’re excited about the future and committed to continuing our tradition of excellence,” McGregor concludes. l Thanks to Southwell Lifts and Hoists. www.southwell.com.au

NOVEMBER 2024 INSIDER 139

20 MARKET ANALYSIS

StorExplore: Enhancing self storage market analysis

U

nderstanding market asking rates is vital for real estate professionals in the self storage industry. Asking rates are a crucial component in determining the performance and value and of self storage assets, and having accurate, up-to-date data is essential for successful transactions. Typically, a facility’s submarket is defined by a 5-7 km radius or a 10-15 minute drive time, and tracking rental rates and trends across various markets can be an arduous task. StorExplore was developed as a comprehensive and agile platform for efficient asking rate analysis.

Recognising the demand for transparent and comprehensive rental rate data, Self Storage Advisory Australia developed the proprietary self storage analytics platform, StorExplore. By utilising available asking rent data from across Australia, StorExplore enables users to analyse historical

rental rates to help assess the performance and value of self storage assets. Whether offering an opinion of value, evaluating development feasibility, or assessing revenue potential, StorExplore equips professionals with the tools needed to deliver detailed market analysis and insights.

StorExplore has become a key tool in Self Storage Advisory Australia’s ability to provide high-quality real estate services. Realising demand

Store-level Report Produced on: Thu Aug 29 2024 No. of stores in selection: 7 No. of brands in selection: 7 Operator: Multiple Address: Multiple

Size (Sqm) Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Average $/Unit Average $/psm/Mth Average $/psm/Year LTM Growth % Avg Monthly Growth Highest Price Lowest Price

2.25 97 96 84 86 91 104 118 116 120 128 132 122 108 48 576 26% 0.02% 132 84

4.5 148 157 146 138 157 167 164 174 194 210 213 197 172 38 459 33% 0.03% 213 138

INSIDER 139 NOVEMBER 2024

Average Price Per Unit/Mth - All Units 6 9 12 13.5 171 261 365 324 165 231 359 294 160 271 335 253 156 249 298 307 178 254 342 347 186 248 331 313 182 282 389 326 183 311 386 302 216 363 507 360 212 356 432 357 232 319 345 441 240 316 339 394 190 288 369 335 32 32 31 25 380 384 369 298 40% 21% -7% 22% 0.03% 0.02% 0.00% 0.03% 240 363 507 441 156 231 298 253

18 449 440 343 426 397 440 529 550 691 544 475 505 482 27 321 12% 0.02% 691 343

19.5 482

644 599 596 501 477 523 546 28 336 9% 0.03% 644 477

21 534 528 531 625 507 554 568 550 26 314 6% 0.02% 625 507

27

446 535 559 513 19 228 25% 0.12% 559 446

for the platform from other self storage professionals, StorExplore is also being prepared for release on a subscription basis. Further details can be found at storexplore.com.au.

How does StorExplore work?

StorExplore utilises geographic filters to select and analyse competitor stores within a submarket or region to compare asking rates and historical trends across various unit sizes and types—such as drive-up, ground, or upper-floor units. With continuous updates to its current repository of over 500,000 asking rates, StorExplore supports nationwide research across every major market.

Why is StorExplore useful?

Asking rents are leading indicators of potential revenue performance and self storage demand. Strong occupancy and demand typically result in higher asking rates, while lower rates often indicate reduced occupancy and weaker demand.

By tracking asking rates over time, StorExplore provides valuable insights into current and future market performance. l Thanks to Self Storage Advisory Australia. www.storexplore.com.au www.selfstorage.org.au

AWARDS FOR EXCELLENCE 21

Facility of the Year (Over 500 units) Sponsored by Janus International Australia

FINALIST

Storage King Perth Airport Storage King Perth Airport, a finalist for the SSAA Industry Awards for Excellence Facility of the Year (Over 500 units), stands tall as a symbol of superior self storage services.

T

his expansive facility caters to a diverse clientele, including the local airport and FIFO market and the broader community. With a wide array of storage options ranging from single-metre lockers to large double-garage units, Storage King Perth Airport provides unparalleled convenience and flexibility.

Spanning four main storage areas across two floors, the facility boasts large goods hoists, facilitating efficient movement of belongings. Recent upgrades, including a $750k investment in modern amenities such as 32-channel CCTV surveillance, new Southwell goods hoists, and a customer meeting room with corporate video and TV, have further enhanced the customer experience.

With 881 units and a net lettable space of 6200 square meters, Storage King Perth Airport is a bustling hub of activity. Managed by a dedicated team of three, the facility prides itself on its exceptional occupancy rate, averaging between 91% and 92% over the past year.

The facility’s approach to pricing is strategic, preferring short-term promotions over discounts to maintain competitiveness. With every tenant enjoying 24-hour access—a key selling point—the facility emphasises value and customer experience. Quarterly price reviews ensure a balanced yield and rent roll increase approach without compromising customer satisfaction.

Safety and security are paramount at Storage King Perth Airport. Gated access, modern keypad entry systems, and 32 high-resolution CCTV

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cameras ensure round-the-clock surveillance. Alarmed gates and sensors provide additional security outside of office hours, offering peace of mind to tenants.

The dedicated staff at Storage King Perth Airport play a pivotal role in the facility’s day-to-day operations. From assisting tenants with their storage needs to ensuring cleanliness and security, the team goes above and beyond to deliver outstanding service. Recent accolades, including the Storage King Facility of the Year award, are a testament to their hard work and dedication.

Marketing efforts at Storage King Perth Airport are targeted and multi-faceted, encompassing online advertising, direct mail, social media engagement, and television advertising. By partnering with local businesses and sponsoring community events, the facility fosters strong ties with the community, driving local engagement and awareness.

Customer service is paramount at Storage King Perth Airport, focusing on understanding and meeting the needs of each tenant. The team adopts a consultative approach, building customer trust and rapport to ensure a positive experience. Additional amenities, such as free shuttle services to the airport during office hours, further enhance customer satisfaction.

Storage King Perth Airport’s commitment to excellence in self storage solutions is unparalleled. From its stateof-the-art facilities and robust security measures to its customer-centric approach and community engagement initiatives, the facility embodies the industry’s best practices. A deserving finalist for the SSAA Awards for Excellence. l

NOVEMBER 2024 INSIDER 139

FROM CONCEPT TO COMPLETION

✔ Architectural Design & Construction Drawings ✔ 3D Building Scans ✔ Council Approval Coordination ✔ Storage Partitioning Fit-out

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AWARDS FOR EXCELLENCE 23

Facility of the Year (Over 500 units) Sponsored by Janus International Australia

FINALIST

Rent a Space Queanbeyan, NSW Rent a Space Queanbeyan, a pioneering addition to the self storage landscape, was a finalist for the Facility of the Year Award (over 500 units). This recognition is a testament to the facility’s unwavering commitment to customer-centricity and operational excellence.

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estled in the heart of Queanbeyan, Rent a Space’s latest venture stands as a beacon of convenience, offering 940 secure units spread across two stages. Boasting a comprehensive suite of amenities and cutting-edge design features, the facility sets a new standard for storage solutions in the region.

Designed with the customer experience in mind, Rent a Space, Queanbeyan features 44 driveway units and three large awnings, providing ample protection during loading and unloading. Customers can easily access upper levels via three rapid passenger ride-on goods lifts, ensuring seamless movement of belongings. Leveraging the site’s natural topography, the facility incorporates 41 oversized units with larger roller doors, catering to high vehicles and maximising storage space.

Upon entry, customers are greeted by a bright and inviting office and Box Shop, complete with a complimentary meeting room and a separate waiting area with comfortable lounges, coffee-making facilities, and a children’s activity station. Embracing eco-friendly practices, Rent a Space, Queanbeyan features energyefficient materials, water capture and bioretention systems, solar panels, passive daylighting, and eco-landscaping, underscoring its commitment to sustainability.

www.selfstorage.org.au

Since its establishment on December 30, 2022, Rent a Space Queanbeyan has maintained an impressive occupancy rate. The facility’s strategic pricing approach focuses on balanced growth and strong occupied unit rates, ensuring competitiveness while upholding profitability.

Managed by two store managers, Rent a Space, Queanbeyan prioritises outstanding customer service and security. Advanced systems such as security fencing, electronic sliding doors, individual unit alarms, and CCTV surveillance guarantee customers’ safety and peace of mind. A free move-in service provides customers with a safe and convenient way to move their items into storage in a breeze, saving over $400 for removals. Plus, free trailer hire for all customers.

The exceptional Queanbeyan team, comprising passionate individuals new to the self storage industry, has played a pivotal role in the facility’s success. Their dedication to professionalism, helpfulness, and friendly assistance has earned Rent a Space, Queanbeyan a stellar reputation, reflected in its impressive Google star rating of 4.8.

Through a comprehensive marketing strategy encompassing mass media, sponsorship, content marketing, and digital advertising, Rent a Space, Queanbeyan has positioned itself as the premier self storage destination in the region. By fostering community engagement and leveraging educational resources, the facility aims to demystify self storage and encourage its use among local residents.

Being a finalist in this category highlights Rent a Space Queanbeyan’s dedication to excellence, innovation, and customer satisfaction driven by its modern design, eco-friendly practices, and commitment to exceptional service. l

NOVEMBER 2024 INSIDER 139

24 AWARDS FOR EXCELLENCE

Facility of the Year (Over 500 units) Sponsored by Janus International Australia

WINNER

National Mini Storage Ormiston, NZ

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ational Mini Storage Ormiston in New Zealand won the Facility of the Year (over 500 units) for 2023. This accolade is a testament to its unwavering commitment to innovation, customer satisfaction, and community engagement. With a meticulous focus on every detail, National Mini Storage Ormiston has raised the bar for the industry, setting a benchmark for others to aspire to.

From its inception, National Mini Storage Ormiston was envisioned as more than just a storage facility; it was designed to provide quality and convenience for the local community. Built on a long, narrow site with limited access to primary road frontage, the facility's site and construction posed unique challenges.

However, the project was executed flawlessly through ingenuity and determination, resulting in a modern, fivelevel facility that maximises space and functionality.

One of the facility’s standout features is its drivethrough loading area, which streamlines the process of unloading and loading belongings for customers. This innovative design element reflects National Mini Storage Ormiston’s commitment to providing convenience and ease of access to its clientele.

Safety and security are paramount considerations in the design and operation. The facility has state-of-theart security features, including PTI individual unit alarms, CCTV surveillance cameras, infra-red security over the tops of the units and controlled pin pad access. These

INSIDER 139 NOVEMBER 2024

measures ensure customers’ belongings are protected around the clock, providing peace of mind.

Since its opening in November 2022, National Mini Storage Ormiston has embarked on a journey of expansion and growth. With the recent completion of the third and fourth levels, the facility is poised to offer even more storage options to meet the needs of its customers.

The focus now is on leasing up occupancy to 70-80% by early 2026, demonstrating the facility’s commitment to continuous improvement and excellence.

In addition to its commitment to quality and innovation, National Mini Storage Ormiston is deeply invested in its community. Through initiatives like the Creating Space sponsorship platform, the facility supports local organisations and causes, such as Underdog Basketball, which provides training to children in the area. By giving back to the community, National Mini Storage Ormiston demonstrates its role as a responsible corporate citizen, enriching the lives of those it serves.

At the heart of National Mini Storage Ormiston’s success are its dedicated staff, who are passionate about delivering exceptional service to every customer.

Every team member, from the branch manager to the sales consultants, plays a crucial role in ensuring that customers’ needs are met and exceeded. Through ongoing training and development initiatives, the staff are equipped with the skills and knowledge needed to provide the highest level of service.

www.selfstorage.org.au

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Regarding pricing and marketing, National Mini Storage Ormiston adopts a customer-centric approach. Rather than relying on external discounted promotions, the facility focuses on providing value through prepaid discounts, referral programs, and excellent service. Marketing tactics include targeted online advertising, social media engagement, and community sponsorships to raise awareness and attract new customers.

Looking ahead, National Mini Storage Ormiston remains committed to its core values of quality, innovation, and community engagement. As it continues to grow and evolve, the facility will serve as a shining example of excellence in the self storage industry, inspiring others to reach new heights of achievement.

National Mini Storage Ormiston’s journey to self storage excellence is a testament to its unwavering dedication to quality, innovation, and customer satisfaction. The facility embodies the industry’s best practices, from its innovative design and state-of-the-art security features to its community engagement initiatives. As a deserving recipient of the SSAA Industry Award for Facility of the Year (Over 500 units), National Mini Storage Ormiston sets the benchmark for excellence in self storage. l

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www.sweepersaustralia.com.au MEMBERS OF THE SSAA FOR 20 YEARS

26 AWARDS FOR EXCELLENCE

Manager of the Year Sponsored by Storman

FINALIST

Farag Marey

Facility Manager at Rent a Space Self Storage, Girraween, NSW In the world of self storage, seasoned professionals like Farag stand out as beacons for their excellence.

As a finalist for Manager of the Year at the SSAA Awards for Excellence, Farag’s 14-year tenure in the storage industry reflects a deep understanding of customer needs, operational intricacies, and community engagement. His journey at Rent a Space Girraween epitomises a commitment to honesty, reliability, and unparalleled service.

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arag’s tenure at Rent a Space Girraween since 2020 has left an indelible mark on the facility and its clientele.

His exceptional rapport with customers, coupled with his adept management skills, has garnered widespread admiration and trust.

Under his stewardship, the facility has experienced significant growth in revenue and occupancy rates, a testament to Farag’s strategic acumen and dedication to customer satisfaction.

Customers fondly remember Farag for his engaging personality and commitment to their needs.

Whether sharing a cup of coffee or providing historical anecdotes, Farag’s genuine approach fosters a sense of community within the facility. His ability to connect with customers on a personal level has earned him glowing recommendations and numerous word-of-mouth referrals.

INSIDER 139 NOVEMBER 2024

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Farag’s approach to sales and customer service revolves around the golden rule: treat others as you would like to be treated and go above and beyond to ensure each customer receives a stress-free experience.

Farag’s approach to sales and customer service revolves around the golden rule: treat others as you would like to be treated. He goes above and beyond to ensure each customer receives personalised attention and a stress-free experience. Farag’s dedication to understanding customer needs and providing tailored solutions has led to a surge in ancillary

sales, showcasing the impact of his customer-centric approach.

In times of adversity, Farag’s conflict resolution skills and genuine empathy shine through. He prioritises finding solutions that benefit both parties, embodying a “win-win” philosophy that reinforces customer trust and loyalty.

Farag’s leadership extends beyond the facility’s operations; he fosters a thriving team culture built on open communication and mutual respect.

By valuing input from team members and promoting two-way dialogue, Farag ensures everyone feels heard and valued, contributing to the facility’s overall success.

Farag’s journey at Rent a Space Girraween exemplifies the transformative power of dedication, empathy, and continuous improvement. His unwavering commitment to customer satisfaction and community engagement sets a high standard for excellence as a finalist for Manager of The Year. l www.selfstorage.org.au

Southwell Service & Modernisation Southwell Engineering doesn’t just engineer market-leading lifts and hoists. Our experienced team of technicians can make tired and broken-down hoists work better than they did brand new. We can also add new functionality more cost-effectively than installing a replacement.

Southwell’s expert technicians will bring back ‘as new’ functionality to your lift Upgrade from goods-only to goods plus personnel and disabled access to meet the latest codes NCC/BCA, WHS Standards at a fraction of the cost of a new hoist Enhance your lift communication system to GSM standard for better workplace safety Switch out manual doors to an electric roller door for efficiency and ease of use Quick turnarounds for reduced downtime Guaranteed and maintained by Southwell Lifts and Hoists with 100% parts backup Fully Compliant with AS 1418 Parts 1 & 8, AS 5246 Part 1, Classification A6, and all WHS regulations

Before

After

Southwell Engineering Southwell is a proud, family owned company. Since 1945 we’ve been engineering and manufacturing high-quality hoists and scissor lift products at Camden, New South Wales, delivering and installing them around Australia, New Zealand and the world. We design registered one of the original Australian hoist designs and we’ve continued to innovate with creations like our Car Lift with Integrated Turntable, adding neatly to our standard range of Car Lifts and Goods Hoists.

36 Edward St, Camden NSW Australia 1300 793 793 southwell.com.au

28 AWARDS FOR EXCELLENCE

Manager of the Year Sponsored by Storman

JOINT WINNER Priya Khatri

Facility Manager at Rent a Space Self Storage, Marsden Park, NSW Priya is a seasoned professional with seven years of experience in the self storage industry and was named a joint winner of the Manager of the Year award in the SSAA Awards for Excellence.

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riya’s journey in the sector has been nothing short of extraordinary, marked by dedication, resilience, and a relentless pursuit of excellence.

Transitioning from an accounting background to the self storage industry posed initial challenges for Priya, however her adaptability and determination enabled her to navigate this transition seamlessly.

With previous experience in management accounting for renowned companies like Hellmann’s Freight Forwarders and Swire Shipping, Priya brought a wealth of financial management and logistics expertise to her self storage role.

Joining Rent a Space in July 2016 marked the beginning of Priya’s transformative journey. Starting as a casual employee, Priya quickly rose through the ranks, demonstrating exceptional leadership qualities and a passion for excellence. Her appointment as the Store Manager of Rent a Space Marsden Park in 2021 was a testament to her dedication and outstanding performance.

A relentless focus on customer service and operational efficiency characterises Priya’s approach to management. Under her leadership, the Marsden Park facility witnessed unprecedented growth, significantly increasing revenue

INSIDER 139 NOVEMBER 2024

and occupancy rates. Priya’s strategic initiatives, including building strong partnerships with local businesses and fostering a culture of excellence among her team, have driven this growth.

One of Priya’s key strengths is her commitment to continuous learning and development. Over the past two years, she has undertaken diverse training programs covering areas such as customer service, sales, safety, and operational management. Investing in her professional development has further enhanced her effectiveness as a manager.

Priya has exemplified remarkable resilience and problem-solving prowess in confronting the challenges inherent in business operations. Three distinct scenarios underscore her adept management of difficult circumstances. Firstly, when faced with the necessity of terminating 40 temporary outdoor car, boat, and caravan spaces to make way for a second self storage building, Priya proactively engaged with customers, addressing their concerns, and presenting viable alternatives. She ensured transparent communication and facilitated a smooth transition, retaining

customers by offering solutions at other company locations. Secondly, during the nine months of Building B construction, Priya effectively managed traffic flow, maintained cleanliness amidst scaffolding, and minimised disruptions to existing customers, especially business clients. Her dedication was evident in handling electrical outages and facilitating customer access, showcasing her negotiation skills and empathy. Lastly, amidst severe floods in July 2022, Priya and her team supported distressed customers, offering free truck services, hot beverages, and clean towels, exemplifying compassion, and responsiveness during emergencies.

Priya’s journey from accounting to self storage management is a story of perseverance, passion, and transformation. Her visionary leadership and relentless pursuit of excellence have propelled the Marsden Park facility to new heights and set a benchmark for the industry as a whole. As she continues to chart new territories and inspire those around her, Priya stands as a shining example of what can be achieved through dedication, hard work, and determination. l www.selfstorage.org.au

JOINT WINNER

Rosemary Angyasy Facility Manager at Jim’s Self Storage, Williamstown, Victoria

Rosemary has been recognised as a joint winner of the Manager of the Year award in the SSAA Awards for Excellence, underscoring her dedication and outstanding contributions to the self storage industry.

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ith nearly two decades of experience, Rosemary’s journey is characterised by commitment, unparalleled expertise, and an unyielding passion for the industry.

Rosemary’s tenure at Jim’s Self Storage facility began in 2006 as a casual staff member, gradually progressed to a full-time assistant manager position in 2010 and was eventually promoted to Manager in 2019. Her journey reflects her exceptional performance and unwavering dedication to the team’s mission.

Rosemary’s commitment to professional development is evident through her attendance at industry conventions, training sessions, and participation in business performance days. She has also engaged in comprehensive online courses covering critical areas such as staff management, diversity awareness, and legal training, enhancing her skills and knowledge base.

Despite the challenges posed by the COVID-19 pandemic, Rosemary’s adept management led to a remarkable increase in occupancy and revenue. Through strategic pricing strategies and proactive customer support measures, she

www.selfstorage.org.au

maintained and strategically grew the business amidst uncertain times. The implementation of new services and enhancements in the Box Shop led to increased sales and customer satisfaction.

Rosemary’s dedication to community engagement is exemplified by her partnerships with local sporting clubs and community groups. By fostering meaningful connections, she has promoted the business and contributed to the community’s well-being.

Rosemary’s personalised sales and customer service approach has garnered high customer praise, reflected in positive Google reviews.

She goes above and beyond to understand and address customers’ needs, fostering a culture of empathy and support.

Under Rosemary’s leadership, a vibrant team culture thrives, marked by open communication, recognition of achievements, and opportunities for personal and professional growth.

In moments of crisis, Rosemary's leadership and competence shines through, demonstrating her ability to navigate complex challenges with poise and efficiency. Confronted

with an office flood triggered by a malfunctioning hot water system, she swiftly assessed the situation and sprang into action. Despite the absence of the General Manager and owners who were overseas, Rosemary took charge, rallying the team for an urgent cleanup operation even on a Saturday morning. Amidst the chaos, she meticulously organised staff to communicate with affected customers, inspect damaged units, and salvage wet belongings, prioritising both safety and customer satisfaction. With finesse, Rosemary navigated the insurance process and coordinated repairs, including extensive rebuilding efforts spanning four weeks. Despite the significant disruption, her adept management ensured minimal inconvenience for the business and its customers, earning high praise from both the owner and General Manager for her exceptional crisis handling.

Be awarded joint winner of Manager of the Year is a testament to her exceptional leadership, strategic insight, and commitment to excellence. Her impact on the success of Jim's Self Storage has been profound, making her deserving of this prestigious accolade. l

NOVEMBER 2024 INSIDER 139

30 FACILITY MAINTENANCE

Top three reasons self storage facility maintenance is crucial to your ROI

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hile spooky haunted houses with creaking doors and dim lighting might be alluring, dilapidated self storage facilities are far less appealing. Let’s face it: No one wants to keep their precious belongings in a rundown building.

Preventative maintenance is essential to attracting new customers and keeping your current ones. Here are three reasons why maintenance is crucial to boosting your facility’s profits.

REASON #1:

It saves time

Time is money, and a regular maintenance routine will save you time in the long run. Organising tasks with a maintenance calendar keeps you focused, preventing wasted hours on projects that won’t benefit your self storage business.

Recognising the early signs of potential issues can help you avoid significant expenses. Scheduling tasks and estimating costs will also help reduce stress. Regular upkeep is key, with some tasks being seasonal, like gutter cleaning, and others needing attention annually.

If managing all the upkeep feels overwhelming, consider hiring a professional to handle tasks beyond your expertise. This ensures your facility remains in top condition without taking up too much of your time.

REASON #2:

It saves money

Preventative maintenance is key to saving money. While you can’t predict the future, maintaining your facility’s critical assets can help you avoid bigger expenses down the road.

Features like roll-up doors and rooves are essential for protecting your customers and their belongings.

If they’re not functioning properly, you could be liable for damages or injuries, which would cost far more than routine maintenance.

INSIDER 139 NOVEMBER 2024

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Regular maintenance requires effort, but the benefits far outweigh the costs. A well-maintained facility keeps tenants happy, increases occupancy rates, and boosts your return on investment.

Security is another area where maintenance can save money. Theft can deter business, so maintaining secure features like video surveillance, lighting, gates, and fencing is essential to prevent costly crimes.

and sweep out storage spaces as soon as tenants move out.

A well maintained facility gives customers peace of mind and increases the likelihood they’ll choose your business over others.

REASON #3:

Conclusion

You don’t need a brand new building to attract customers, but your facility should look its best. Paying attention to your competition and keeping your location clean and well-maintained can be the deciding factor for many potential renters.

Both the exterior and interior of your self storage property need regular attention. For curb appeal, plan to trim grass and shrubs, seal driveways to prevent cracks, and keep windows clean. Inside, ensure keypads and doors are free of grime,

Thanks to Janus for this contribution. www. janusintl.au

It sets you apart

Regular maintenance requires effort, but the benefits far outweigh the costs. A well maintained facility keeps tenants happy, increases occupancy rates, and boosts your return on investment. Taking a proactive approach to maintenance is a smart strategy that pays off in the long run. If you need help with your maintenance plan, contact Janus International to learn about the Facilitate program today. l

www.selfstorage.org.au

MAXIMISING THE VALUE 31

Maximising the value of your self storage facility

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nderstanding a facility’s true worth involves several important factors that help owners gain a clearer perspective on their property’s performance.

One critical distinction for facility owners is between actual income and potential income. Actual income refers to the revenue currently being generated, while potential income reflects what the facility could earn if optimised to market conditions.

Often, long-term tenants pay lower rates than newer ones, which results in actual income falling short of the facility’s potential.

However, many private owners focus on more than just profits.

Some choose to keep rents low because they are satisfied with their returns, while others support their local communities by offering discounted or even free storage to non-profits or loyal tenants. These decisions reflect values such as loyalty and community care, not a business oversight.

For example, a 6mx3m unit might rent for $500 per month in the current market, but some tenants could be paying as little as $350 due to older agreements.

This income gap can make the facility appear underperforming, though the owners may have sound reasons for maintaining such deals.

When purchasers understand the difference between actual and potential income, this will be reflected in the sale price.

In one case, Matt highlighted to buyers a facility’s potential of generating $1.4 million when aligned with market rates, even though at the time it was generating $1.03 million annually. This insight led to a sale price over $3 million above the owner’s expectations. www.selfstorage.org.au

Some owners avoid rate increases, leading to a gap between actual income and market rates. One facility hadn’t raised rents for 14 years, while competitors charged 40% more. Communicating to the market the potential revenue a new owner could generate secured a sale of $2 million higher than expected.

Key strategies for maximising income: l Occupancy optimisation: Adjusting the unit mix to meet market demand can maximise occupancy and income. l Market comparisons: Regular comparisons with competitors can reveal growth opportunities without compromising tenant relationships. l Capital improvements: Upgrades in security, amenities, and general facilities can justify higher rents and attract more tenants. l Buyer appeal: Demonstrating a facility’s potential income allows buyers to see growth opportunities, often resulting in higher offers.

The role of specialised software Specialised self storage software significantly enhances the understanding of a facility’s performance. Many owners still rely on generic accounting software, which doesn’t capture the nuances of self storage operations, such as unit occupancy rates and income

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Adopting industryspecific software gives a clearer picture of operational data, helping owners and buyers assess the facility’s true value. projections. Adopting industryspecific software gives a clearer picture of operational data, helping owners and buyers assess the facility’s true value.

In some cases, facilities already use self storage software but fail to keep data up to date. Outdated or inaccurate information, such as old prices or incorrect unit sizes, can misrepresent the facility’s operational status. Regularly updating this data ensures accurate performance insights.

By considering these factors, self storage facility owners can fully understand the value of their business. Whether focused on community support or profit maximisation, owners can take steps to unlock their facility’s potential through software updates, strategic improvements and clear understanding of market rates. l With thanks to Matt Walsh from Highway Frontage www.highwayfrontage.com.au

NOVEMBER 2024 INSIDER 139

32 SUSTAINABILITY

UNLOCKING A MORE SUSTAINABLE FUTURE

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INSIDER 139 NOVEMBER 2024

Local Spotlight: Abacus Storage King

Abacus Storage King (ASK) recently released its inaugural Sustainability Report which outlines its commitment to connecting to people, caring for the planet and committing to doing the right thing in line with good governance. ASK also confirmed its commitment to net zero scope 1 REDUCING OUR2030.

FOOTPRINT and scope 2 emissions Here’s a glimpse of how ASK are REDUCING OURbyFOOTPRINT approaching sustainability at a portfolio level: We minimising environmental footprint and conserving natural resources.

Weare arecommitted committed totominimising our our environmental footprint and conserving natural resources.

Energy Energy Efficient Efficient LEDs and LEDs and Sensor Lighting

Greywater Greywater Catchment and Catchment and Efficient Amenities

Cross VentilationCross Ventilation for Passive Cooling for Passive Cooling

Sensor Lighting

Landscaping

Solar Generation On-Site and BatterySolar Test Generation

Community Fundraising

Waste Recycling Store

Recycled Boxes

Efficient A/C Green Energy Procurement

Net zero emissions by 20301

Waste Recycling

Recycled Boxes

Efficient A/C Office Refresh

Net zero emissions by 20301

Self S advan to ma indus that S consu such

Electronic Access

Electronic Access

• LED

Self

On-Site and Battery Test

Community Fundraising

• Six tot the

• Exp pro

Low Maintenance Landscaping Low Maintenance

Efficient Amenities

Office Refresh

Key

Green Energy Waste Management & Recycling:Procurement At least 85% recycled material in boxes.

Energy Efficiency: We are installing LED lighting in all company stores and replacing aged water heaters with more modern energy efficient appliances.

Waste Management & Recycling: At least Carbon Reduction : Solar expanded to 76 stores 85% recycled material in kW. boxes. with installed capacity of 1,900

Paperless Operations

Paperless Operations

Stores with solar

SG (environment, social and governance), is increasingly becoming a priority for business big and small. Investors are seeking opportunities that align with sustainable priorities, owners are looking for ways to minimise their environmental footprint (and their expense lines) and consumers are re-evaluating their choices in light of environmental impacts.

Whilst self storage as an asset class is considered to have lower energy consumption, emissions and environmental impacts than more traditional real estate categories, there are still plenty of opportunities to unlock sustainable solutions in self storage. Neglecting sustainability could be a missed opportunity, as even small steps towards environmental responsibility can make a significant impact and enhance your facility’s green credentials.

Adopting more sustainable practices offers several benefits: l Higher facility valuations: ESG compliance can boost your facility’s value and attract investors who prioritise eco-friendly assets and consider the carbon footprint of the assets they buy l ROI for smaller operators: ESG initiatives can lower energy costs and provide tax incentives, offering a positive return on investment l Attracting Gen Z: Embracing sustainability can set your facility apart and appeal to the environmentally conscious younger generation

Water Recycling: Rainwater catchment for use as irrigation and low flow tap fittings standard on new developments.

Customer Experience: Digital sign-in process and access solutions. Advanced CCTV security and Water Recycling: Rainwater catchment for use as smart technology.

irrigation and low flow tap fittings standard on new developments.

Retail Refresh: We are investigating the use of

Note:

1. For a

Energy Efficiency: WeIdentifying are installing LED lighting in recycled materials in creating our modern customer Community Engagement: charitable all company storeswaste and replacing aged partners that minimise and give back to water heaters centric retail space in our new developments and Customer Experience: Digital sign-in process and community, as Good 360. efficient appliances. store acquisitions with moresuch modern energy Note:

Carbon Reduction : Solar expanded to 76 stores with installed capacity of 1,900 kW.

1. Scope 1 & 2 greenhouse gas emissions for ASK owned stores assuming access to green power remaining a feasible option, if required.

access solutions. Advanced CCTV security and smart technology.

Retail Refresh: We are investigating the use of To read the ASK Sustainability Report in full, visit abacusgroup.com.au Community Engagement: Identifying charitable partners that minimise waste and give back to community, such as Good 360.

Note: 1. Scope 1 & 2 greenhouse gas emissions for ASK owned stores assuming access to green power remaining a feasible option, if required.

recycled materials in creating our modern customer centric retail space in our26 new developments and ABACU store acquisitions

www.selfstorage.org.au

Global Spotlight: Sheeplands Self Storage

There’s nothing quite like a self storage operator who thinks outside the box.

Sheeplands Self Storage won the 2023 FEDESSA Sustainability Award for their unique approach to sustainability, showcasing their investment in solutions which maximise the natural attributes of its landscape.

Sheeplands Self Storage is carbon negative, with all of the electricity used to power its storage units, office and commercial spaces created via a unique combination of solar installations.

Sheeplands Self Storage is home to Europe’s first commercial floating solar system on an on-site reservoir, capable of generating 200,000 kw hours per year, which they have generated in full. This system is also complemented by a 50kw ground-mounted system and a 100kw roof-mounted system.

Sheeplands Self Storage has also invested in two biomass boilers housed within two 20ft containers, which in turn power LED lighting and provides heating for its headquarters by burning small wooden pellets.

A family-owned company that prides itself on customer service, integrity and security with some Berkshire charm, Sheeplands is part of a fourth-generation farming family. The entire Sheeplands facility is a unique experience, combining a range of indoor and outdoor self storage solutions with a commercial business hub and local agricultural opportunities.

Steps towards a more sustainable self storage facility

There’s several steps self storage operators can consider to integrate sustainability and ESG principles into their facility and operations.

Here are some actionable ideas: l Install solar panels to produce on-site electricity l Investigate whether battery storage for solar is suitable for your facility l Go paperless - automate facility operations to increase efficiency l Install energy-efficient lighting to lower energy use and costs l Growth on the agenda? Consider repurposing existing buildings, cutting down on new construction materials l Adhere to sustainable construction guidelines for new builds l Consider a green roof, green wall or other opportunities for landscaping around your facility l Encourage customers to safely dispose of hazardous materials l Choose eco-friendly cleaning products and pest control solutions l Set up recycling programs for materials like paper, cardboard, and metal l Limit your use of single-use plastics where possible l Offer a drop-off point for electronics recycling l Support local wildlife and habitats with nesting boxes l Invest in water-saving devices such as low-flow toilets and taps l Use electric-powered equipment for maintenance and landscaping l Setup a water recycling facility or employ grey water solutions for gardening l Choose renewable energy sources from providers where possible l Consider installing electric vehicle charging stations l Perform regular energy and water audits to ensure continuous improvement l Partner with local charities to improve the circular economy Incorporating sustainability into self storage not only benefits the environment but also boosts business efficiency and helps set you apart. These snapshots show that adopting eco-friendly practices— such as solar panels, energy-efficient lighting, and water-saving technologies—can significantly reduce carbon footprint while lowering costs and increasing facility value. Smaller operators can learn from these examples, implementing scalable ESG initiatives to enhance market appeal, attract environmentally conscious customers, and future-proof their business for long-term success. l

Insurance. Uncomplicated.

As a full-service brokerage, we can provide you with a full review of your storage facility, meet with you face to face, simplify the insurance jargon, and manage your claims.

1300 306 571 midlandinsurance.com.au

34 INVESTING

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An experienced advisor can identify potential threats, develop strategies to mitigate them, thereby protecting your investment.

By partnering with informed and experienced professionals, you gain access to industry benchmarks that enable you to optimise your facility, increase returns, and enhance overall value. This expertise can be invaluable in navigating the intricacies of self storage investing.

Mitigating risk

Why engage a professional in self storage investing?

Investing in self storage is akin to painting your house: while you can tackle it alone, enlisting the help of a seasoned professional can save you time and money, ultimately leading to a superior outcome.

Understanding market dynamics

Self storage is often considered a defensive asset class, demonstrating resilience across various economic conditions. However, the market is more complex than it appears at first glance. Each self storage catchment operates differently, influenced by unique supply and demand dynamics. Economic shifts and lifestyle changes can affect individual markets and sub-markets in diverse ways that aren’t always obvious to those new to the sector.

Leaning on experience

Qualified and knowledgeable professionals have experience in what you are navigating. They can provide insight into processes, likely outcomes and potential risks.

They have data, insights and analysis to share; but most importantly, they have experience in what should, or may, come next. Be prepared for what lies ahead through proper planning, preparation and the experience of a professional that has been there before.

INSIDER 139 NOVEMBER 2024

Identifying opportunities

For those with existing assets, your facility may have untapped potential. Small improvements can lead to significant value enhancements, but understanding how to leverage these opportunities requires expertise. Capitalisation rates, investor strategies, and macroeconomic factors all play a role in your investment’s success.

Expert advisors stay attuned to market fluctuations and can provide crucial insights and guidance on what changes will make the biggest impact at your facility, empowering you to make well-informed decisions.

Maximising returns

Experienced self storage investment professionals offer tailored strategies to boost your investment’s value, whether through performance optimisation, expansion, asset repositioning, or strategic portfolio management. Their knowledge of off-market transactions and market dynamics, as well as their deep understanding of the unique values of self storage, can help you maximise returns.

Investment risks are ever-present.

Regular consultations with professionals across self storage and engagement with SSAA keep you informed about emerging risks.

An experienced advisor can identify potential threats and likely impacts and develop strategies to mitigate them, thereby protecting your investment.

Achieving the best outcome

Many investors believe they achieve a good deal without the guidance of a real estate agent or investment advisor. However, how can you be sure that the price you’re paying or receiving is the best achievable?

Engaging a specialised self storage real estate agent, qualified valuer, or experienced advisor ensures you’re making informed decisions and getting the most value for your investment. It also takes the stress out of the process.

In this niche market, collaborating with a team of professionals who share your understanding of self storage is crucial for achieving the best outcomes.

Investing and divesting in self storage can significantly impact your financial future. The right advice could differentiate between a satisfactory outcome and an exceptional one. A trusted advisor is not just a resource; they are also an invaluable asset in navigating your investment journey.

Their expertise can truly be worth its weight in gold! l Thanks to Linda Sharkey Four Leaves Property fourleaves.property.com.au www.selfstorage.org.au

NEW SERVICE MEMBERS 35

SSAA New Service Members

Who is OpenTech Alliance?

A technology solutions provider exclusively serving the self storage industry since 2003. Get robust, scalable solutions, backed by a trusted partner committed to your success.

What can OpenTech solutions do for you?

INSOMNIAC® CIA Access Control:

l Manage single gates to multi-site portfolios with cloud-based technology that helps you easily l manage facility gate access remotely and monitor visitor activity with robust data reporting and l analytics.

INSOMNIAC® SmartLock Electronic Locks:

l Get unparalleled facility automation with automatic locks that help you control unit access and manage l delinquent and vacant units with an efficient, reliable locking solution.

INSOMNIAC® Full-Service Kiosks:

l Greet tenants face-to-face with personalized selfservice kiosk solutions that can help you rent l units, accept payments and reduce staffing at your self storage facility.

“Your access control needs to be one of the most stable and solid parts of your operation. CIA has become a set it and forget it part of our operation,” says Aaron Alsweiler, CEO, Safe Store (Pakuranga, NZ). www.opentechalliance.com eusales@opentechalliance.com

BJB Architects is an architectural firm specialising int commercial and industrial projects. The team at BJB Architects brings together a wide range of skills, expertise, and knowledge, with a strong focus on functionality and adaptability to ensure the longevity of developments.

With extensive experience in the self storage sector, BJB Architects is passionate about doing things differently, thinking outside the literal box to explore who is storing, what is being stored, and how to enhance the experience of endusers in the self storage industry.

BJB Architects recognises that the commercial feasibility of self storage projects is paramount. This understanding is central to the firm’s approach and drives every decision made. The firm offers comprehensive services for both existing sites and new developments, including feasibility studies, managing development applications, and providing ongoing construction support.

BJB Architects is committed to building strong, collaborative relationships with clients, ensuring the best possible outcomes for every project.

If you want to get in touch, please contact Barry at +61 439 841 848 or email barry@bjbarchitects.com.au.

www.selfstorage.org.au

NOVEMBER 2024 INSIDER 139

36 OH&S

Why you shouldn’t cut safety spending during tough economic times

By Tim Callinan.

I

n challenging economic periods, businesses often look for ways to cut costs. However, compromising safety can have serious consequences. Maintaining safety standards is a regulatory requirement and a crucial aspect of sustaining a healthy and productive work environment.

Increased risk of not addressing hazards

Cutting safety budgets often results in unaddressed hazards, leading to more workplace accidents.

According to Safe Work Australia, the cost of workplace injuries and illnesses is significant, not just in terms of medical expenses but also in lost productivity and potential legal liabilities. By neglecting safety, businesses may face higher costs in the long run due to accidents that could have been prevented with proper safety measures.

Impact on employee morale

Safety is closely linked to employee morale. Employees who feel safe are more likely to be engaged and productive. Conversely, if they perceive that their employer is cutting corners on safety, it can lead to a decline in morale and trust. A study by Safe Work Australia found that employees who feel safe at work are more likely to be satisfied with their jobs and less

INSIDER 139 NOVEMBER 2024

“

Cutting safety budgets often results in unaddressed hazards, leading to more workplace accidents. likely to leave. Investing in safety demonstrates a commitment to employee well-being, boosting morale and reducing turnover rates.

Long-term financial benefits

Investing in safety can actually save money in the long run.

Safe Work Australia reports that businesses can save between $2 and $6 for every dollar invested in injury prevention. These savings come from reduced healthcare costs, lower insurance premiums, and fewer lost workdays, vital for financial stability in tough times.

Tim is an experienced Health and Safety Practitioner, OHS and Environmental systems Auditor and Tertiary Qualified Engineer.

He has held operational and consulting roles, being responsible for Health and Safety and developed, implemented, and maintained OHS and Environmental Management Systems for global organisations in the manufacturing, construction, and logistics industries.

Safety as an investment, not a cost

It’s essential to view safety as an investment rather than a cost.

Investing in safety measures leads to a healthier, more productive workforce and a stronger reputation. Businesses that prioritise safety during economic downturns position themselves for success.

In conclusion, cutting safety spending during tough economic times can increase risks, lower morale, and raise long-term costs.

By investing in safety, businesses protect employees, enhance their reputation, and save money.

Safety must always remain a priority, regardless of economic conditions.

Let’s build a safer workplace together. l

Enhancing reputation and compliance

Maintaining high safety standards also enhances a company’s reputation. Customers, clients, and partners are likelier to trust and do business with companies prioritising safety. Additionally, compliance with safety regulations is non-negotiable.

Failing to meet these standards can result in hefty fines and legal issues, further straining financial resources.

The OH&S Help Desk has been established by the SSAA to support its members. This advisory service is free. Free call 1800 067 313 (Australia); 0800 444 356 (New Zealand); or email admin@selfstorage.com.au. www.selfstorage.org.au

HR 37

Key legislative changes for business owners:

What you need to know for 2024 It’s essential for business owners to stay informed about recent legislative changes. Below are key updates that became effective in August 2024. By Cath Nicholson.

Independent contractors

New rules are now in place to help clarify whether someone is an employee or an independent contractor. The focus is now on the actual work relationship, not just the contract terms. Reviewing your contractors regularly is vital to ensure they aren’t misclassified, as incorrect classification can lead to serious risks under workplace, tax, superannuation, and workers’ compensation laws.

The ‘whole of relationship’ test is now used by constitutionally covered businesses to determine if a worker is an employee or contractor. If a worker earns more than the highincome threshold (set at $175,000 from 1st July 2024), they can opt out of this test and use the ‘start of relationship’ test instead by providing a written opt-out notice.

Additionally, new frameworks protect contractors working in the gig economy or road transport industry.

For more details, refer to the relevant government resources.

Right to disconnect

Under the Fair Work Legislation Amendment (Closing Loopholes No. 2) Act 2024, employees now have the right to disconnect from work-related communications outside of their ordinary working hours unless it’s unreasonable to refuse. This law takes effect from: l 26 August 2024 for businesses with 15 or more employees (non-small businesses) l 26 August 2025 for small businesses with fewer than 15 employees.

Employers can still contact employees outside of working hours, but employees are not required to respond unless it is deemed reasonable. www.selfstorage.org.au

Cath Nicholson, Chief Communications Officer, HR Central.

“

The ‘whole of relationship’ test is now used by constitutionally covered businesses to determine if a worker is an employee or contractor.

Casual employment changes

As of August 26, 2024, several changes have been made to casual employment: l Casual Employment

Information Statement (CEIS): • Non-small businesses must now provide this statement to new casual employees as soon as possible after employment and again at six and 12 months of employment.

• Small businesses are required to provide it upon commencement and after 12 months.

l Definition of casual work: Casual employees are those with no firm advance commitment to ongoing work, and they must be paid a casual loading or specific casual rate. l Casual to permanent employment conversion: The process has been simplified.

Eligible employees can now request a conversion rather than having the employer offer it. l Fixed-term casual contracts: New restrictions are now in place for educational institutions that hire casual employees on fixedterm contracts.

Other key updates from 1st July 2024

l Pay guides and award wage increases: Updated pay guides and award wage increases are released every year. Make sure that wage and allowance rates for your employees were updated

from the first full pay period after 1 July 2024. l Superannuation increase: The superannuation rate has risen from 11% to 11.5%, effective from the first pay period in July 2024. l High-income threshold increase: The high-income threshold, now set at $175,000 from 1st July 2024, determines whether employees can lodge unfair dismissal claims if a modern award or enterprise agreement doesn’t cover them.

Final reminder

If you have award-based employees on an annualised salary, review these arrangements to ensure they still meet requirements after the wage increases. Also, ensure that employees with above-award pay rates still earn more than the updated minimums. l If you need any clarification or assistance, feel free to contact HR Central. For New Zealand members please check your local legislation as these may vary.

If you would like any further information call the SSAA

HR HELP DESK 1300 01 SSAA / 1300 017 722

NOVEMBER 2024 INSIDER 139

38 LEGAL

Beware increased scrutiny: Real Estate Agents the subject of Federal Government’s money laundering ‘crackdown’ Have you heard about the federal government’s new ‘crackdown’ on the flow of so-called ‘dirty’ money through Australian real estate? By Jack Watson.

O

n 11 September 2024 the Attorney-General introduced the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Amendment Bill 2024 into Parliament. This comes amidst Australian real estate being a top target for global money laundering.

One of the key factors in this is Australia being one of the few nations that do not include real estate agents and lawyers within their laws to combat money laundering. If passed by Parliament, it would represent a significant step forward in Australia complying with international standards and combatting money laundering.

The Bill proposes a series of new regulations designed to enhance transparency and accountability within the real estate industry. The reforms include stricter reporting requirements and enhanced due diligence obligations for real estate agents and legal practitioners involved in the sale of property.

What does it mean?

One of the key components of the new regulations is the requirement for real estate agents to verify the source of funds in property transactions.

This measure is aimed at ensuring that the money being used to purchase property is legitimate and not derived from illegal activities.

Similarly, lawyers are now required to conduct more rigorous checks on the financial backgrounds of their clients, particularly when handling large sums of money or complex transactions.

INSIDER 139 NOVEMBER 2024

The Australian Transaction Reports and Analysis Centre (AUSTRAC), the country’s financial intelligence agency, will play a pivotal role in enforcing these new rules. AUSTRAC’s expanded mandate includes increased monitoring of transactions and greater powers to investigate and prosecute cases of suspected money laundering.

Is this a problem for me?

The crackdown on money laundering is expected to bring about significant changes in how real estate transactions and related legal services (i.e. conveyancing) are conducted in Australia.

While the immediate effects may include increased regulatory oversight and potentially frustrating operational adjustments, the long-term goal is to create a more transparent and trustworthy environment for both professionals and the public.

The recent changes in money laundering regulations could affect you in several ways, depending on your involvement in real estate transactions or legal services.

Here’s how these changes might impact you: l Increased verification: If you’re involved in buying or selling property, you can expect more stringent checks on the source of funds. This means you’ll need to provide additional documentation to verify where the money is coming from. This is designed to ensure that the funds used in the transaction are legitimate.

Jack Watson.

“

The recent changes in money laundering regulations could affect you in several ways, depending on your involvement in real estate transactions or legal services.

l Potential delays: The increased scrutiny and verification process might lead to longer processing times for transactions. Be prepared for possible delays in closing deals as real estate agents and financial institutions implement the new requirements. l Additional costs: There might be additional costs associated with meeting the new compliance requirements, such as fees for legal or financial advice to ensure all documentation and processes are correctly handled. Generally, while these changes aim to enhance the integrity of financial and real estate transactions, they may lead to more paperwork, www.selfstorage.org.au

potentially higher costs, and longer processing times for transactions involving significant amounts of money. l Enhanced security: While the new regulations may introduce additional steps in property transactions, they are intended to create a more secure environment by reducing the

risk of money laundering and financial crime. l Industry adjustment: Real estate agents and lawyers are adjusting to these new rules, which may affect how they handle transactions and interact with clients. You might notice changes in how they request and process information.

Conclusion

The federal government’s introduction of the Anti-Money laundering and Counter-Terrorism Financing (AML/CTF) Amendment Bill 2024 represents a significant shift in Australia’s real estate landscape. Whilst the purpose of these reforms is to restrict and combat the flow of illicit funds throughout the Australian property market, they also place additional obligations upon real estate agents and lawyers that may cause impediments to their practices. If passed by Parliament, the short term immediate impacts will be alterations to verification processes that may result in potential delays and additional costs. However, in the long term these potential changes will result in a more secure and transparent real estate market.

If you are involved in the real estate market, it is necessary to stay tuned to the progress of this Bill to ensure compliance with any operational changes. l If you require assistance, please contact the SSAA Legal Help Desk.

Disclaimer: The information contained in this article is of a general nature and is not intended as legal advice. It is important that you seek legal advice that is specific to your circumstances.

Please refer to the SSAA’s website for more information on the SSAA’s Legal Help Desk.

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40 TRADE DIRECTORY – TRUSTED SUPPLIERS TO THE SELF STORAGE INDUSTRY ACCESS CONTROL, FIRE & SECURITY PTI SECURITY SYSTEMS

T: Sales: 1300 798 860 Support: 1300 159 473 E: sales@ptistoragesecurity.com.au www.ptistoragesecurity.com.au

NOKĒ™ SMART ENTRY T: +61 7 3865 1600 E: sales@janusintl.au www.janusintl.au/noke

AD-TECH Security Adrian Rostirolla T: 1300 306 090 E: adrian@ad-tech.com.au www.ad-tech.com.au

AlarmQuip Security Systems Evan Richardson T: 1300 552 520 E: admin@alarmquip.com.au www.alarmquip.com.au

Cobra Electric Fencing Matthew Golland T: +61 413 901 007 E: sales@cobraelectricfencing.com.au www.cobraelectricfencing.com.au Digital Surviellance Solutions Access Control, Fire & Security Brett Archer T: +61 3 8360 3055 E: brett@digitalss.com.au www.digitalss.com.au

Gallagher Group Limited T: +64 7 838 9800 E: sales.nz@security.gallagher.com www.security.gallagher.com

Inside Out Security Brendon Neal T: +61 7 4243 6235 E: service@insideoutsecurity.com.au www.insideoutsecurity.com.au

Integrated Control Technology Limited T: +64 800 428 111 E: sales@ict.co www.ict.co Millennium Technology Shane Goodall T: 0800 724 376 E: info@millenniumtechnology.co.nz www.miltech.co.nz OpenTech Alliance T: +44 7825 557 826 E: eusales@opentechalliance.com www.opentechalliance.com QueAccess Pty Ltd Mike Bristol T: 1300 783 222 E: info@QueAccess.com.au www.queaccess.com.au

Richmond Rolling Solutions Kristal Maio T: +61 3 9551 2233 E: sales@richmondau.com www.richmondau.com

Security Distributors Australia Pty Ltd T: 1300 882 101 E: info@securitydistributors.com.au www.securitydistributors.com.au

INSIDER 139 NOVEMBER 2024

Security Vision Networks T: 1300 500 606 E: sales@secvision.com.au www.secvision.com.au/self-storage Self Storage Security Ltd T: +64 22 493 7700 www.selfstoragesecurity.nz

Sentinel Storage Security Jason Keane T: 1300 852 117/+61 3 9988 2035 E: sales@storagesecurity.com.au www.storagesecurity.com.au StorAxxS T: +61 7 3088 8091 E: support@storaxxs.com www.storaxxs.com

ANCILLARY SERVICES ENERGY Choice Energy Pty Ltd ATF Choice Energy Unit Trust T: 1300 304 448 E: info@choiceenergy.com.au www.choiceenergy.com.au

CLEANING Sweepers Australia Pty Ltd Michelle Maxwell & Vaughan Rose T: +61 3 9562 7533 E: info@sweepersaustralia.com.au www.sweepersaustralia.com.au

LOCKS Lock Distributors Australia Martin Coote T: 1800 28 77 24 E: sales@lockdistributors.com.au www.lockdistributors.com.au

Rubik Sebastian Kerekes T: 1300 852 117 E: sales@storagesecurity.com.au www.rubikapp.com

LOGISTICS IAS Logistics P/L Kingsley Mundey T: +61 2 8988 7507 E: kmundey@iaslogistics.com.au www.iaslogistics.com.au

PACKAGING VISY BOXES & MORE

Sonja Becke T: 13 84 79 E: vbm_vic@visy.com.au www.boxesandmore.com.au Branches across AUS and NZ

PRINTING Homestead Press Ingrid Nammensma T: +61 2 6299 4500 E: printing@homesteadpress.com.au www.homesteadpress.com.au

SIGNAGE PICHA Group Dan Willis T: 1300 086 695 E: info@pichagroup.com.au www.pichagroup.com.au

STORAGE AUCTION iBidOnStorage Brennan McLoughlin T: +61 2 4302 0605 E: info@ibidon.com.au www.ibidonstorage.com.au

TELECOMMUNICATION IGD Computer Solutions Pty Ltd T/A 3SIP Services Orhan Guzel T: 1300 843 256 E: sales@igd.com.au www.3SIPServices.com.au URL Networks Ashley Breeden T: 1300 331 178 E: support@url.net.au www.url.net.au

DESIGN & CONSTRUCTION JANUS INTERNATIONAL AUSTRALIA Stephen Boxall T: +61 7 3865 1600 E: sales@janusintl.au www.janusintl.au

STORCO STORAGE SYSTEMS Jonathan Layton T: +61 2 6391 2800 E: sales@storco.com.au www.storco.com.au B&D Doors Lee James T: +64 21 360 396 E: lee.james@bnd.co.nz www.bnd.co.nz

BJB Architects Pty Ltd T: +61 2 8970 5417 E: barry@bjbarchitects.com.au www.bjbarchitects.com.au

Bruac Design Michael Bruton T: +61 416 352 057 E: admin@bruacdesign.com.au www.bruacdesign.com.au Cloustruct Pty Ltd Robert Clouston T: +61 409 726 789 E: bobby@cloustruct.com.au www.cloustruct.com.au

www.selfstorage.org.au

TRADE DIRECTORY | 41 DG Building Concepts John Clarke T: +61 431 402 843 E: john@buildingconcepts.net.au www.buildingconcepts.net.au Gliderol Garage Doors Tom Ainscough T: +61 8 8360 0000 E: sales@gliderol.com.au www.gliderol.com.au

Indecon Pty Ltd T: +61 8 6209 5432/+64 7 809 4003 E: info@indecon.com.au www.indecon.com.au RegisBuilt Goup Anthony Regis T: 1300 388 224 E: info@regisbuilt.com.au www.regisbuilt.com.au Storcad Pty Limited Javier Rezzonico T: +61 447 566 988 E: info@storcad.com.au www.storcad.com.au Storform Pty Ltd Oscar Keddy T: +61 407 271 212 E: oscar@storform.com.au https://www.storform.com.au

Structor Projects Pty Limited Shayne White T: +61 2 6331 5428 E: shayne@structorprojects.com.au www.structorprojects.com.au Taurean Door Systems Vikram Indugula T: +61 3 9721 8366 E: Vikram.Indugula@stramit.com.au www.taureands.com.au Total Construction Pty Ltd Steven Taylor T: +61 2 9746 9555 E: stevet@totalconstruction.com.au www.totalconstruction.com.au

DIGITAL SERVICES Big Budda Boom Pty Ltd Andy Pudmenzky T: 1300 660 937 E: info@bigbuddaboom.com.au www.bigbuddaboom.com.au Digital First Robbie Cameron T: +27 216-713233 E: info@digitalfirst.co.uk www.digitalfirst.co.uk

Jigsaw Ensemble Pty Limited Chinthaka Mampitiya T: +61 413 440 086 E: chinthaka@jgsw.com.au https://jgsw.com.au/ R6 Digital Michael Dogger T: +61 7 3889 9822 E: sales@r6digital.com.au www.r6digital.com.au

Unwired Logic Aaron Farney T: +81 034 588 4511 E: info@unwiredlogic.com www.unwiredlogic.com/en

www.selfstorage.org.au

INSURANCE SERVICES

MANAGEMENT SERVICES

AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: +61 2 9253 8350 www.business-insurance.aon. com.au/insurance-for-otherprofessionals/self-storage-insurance

Kennards Self Storage Management Services Fiona Harding T: +61 2 9764 9815 E: fiona@kss.com.au www.kss.com.au

AON Risk Services New Zealand Jeffery Nathan E: jeffery.nathan@aon.com T: 0800 266 276 www.aon.co.nz

Arete Risk & Insurance Solutions Joel Morrell T: +61 475 744 111 E: joel.morrell@areterisk.com.au www.areterisk.com.au

Australian Risk Applications Pty Ltd T: +61 2 9007 2491/+61 425 377 315 E: samantha@austrisk.com www.austrisk.com Jensten London Markets Limited trading as Basil Fry Adam Kellaway T: +44 74 1586 8590 E: adamk@basilfry.co.uk https://basilfry.co.uk

Midland Insurance Brokers Australia Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au www.midlandinsurance.com.au

Self Storage Insurance Australia (SSIA) Jackson Wall T: 1300 47 7662 E: storesafe@ssia.au www.ssia.au/facility-approval Wallace Mclean Limited Insurance Brokers and Risk Advisers Simon Keenan T: +64 9 358 7233 E: simon@wmmi.co.nz www.wallacemclean.co.nz

LIFTS & HOISTS

SOUTHWELL LIFTS & HOISTS Hamish McGregor T: +61 2 4655 7007 E: sales@southwell.com.au www.southwell.com.au

Loadmac Pty Ltd Chris Walker T: +61 431 281 108 E: chris.w@loadmac.com www.loadmac.com

Safetech Lifts & Hoists Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au www.safetech.com.au

Pioneer Performance Leigh Thewlis T: 1300 857 903 E: admin@pioneerperformance.com.au www.pioneerperformance.com.au

Storage King Management Services Martin Richards, Australia/ New Zealand T: +61 2 9436 6200 E: martin@storageking.com.au www.storageking.com.au

StorHub Group Simon DeGaris T: +61 2 9168 3530 E: info@storhub.com.au www.storhub.com.au

StoreLocal Mark Greig T: 1300 099 022 E: partners@storelocal.com.au www.storelocal.com.au

PROFESSIONAL SERVICES Action OHS Consulting Pty Ltd Craig Salter T: 1300 101 647 E: craig.salter@actionohs.com.au www.actionohs.com.au Bishop Collins Pty Ltd Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au www.bishopcollins.com.au

Gallagher Accountants Michael Gallagher T: 1300 263 260 E: michael@gallagheraccountants.com.au www.gallagheraccountants.com.au HR Central Cath Nicholson T: 1300 717 721 E: cath.nicholson@hrcentral.com.au www.hrcentral.com.au Hunt & Hunt Lawyers Tony Raunic T: +61 3 8602 9200 E: traunic@huntvic.com.au www.hunthunt.com.au Sharp Accounting Ewen Fletcher T: +61 3 5338 7100 E: ewen@sharpac.au www.sharpaccounting.com.au Suncorp Bank Steve Hammond T: 131 155 E: steven.hammond@suncorp.com.au www.suncorp.com.au The Brokerage Troy Williamson T: +61 476 767 626 E: troy@thebrokerage.au www.thebrokerage.au

(continued next page)

NOVEMBER 2024 INSIDER 139

42 TRADE DIRECTORY (continued) & NEW MEMBERS REAL ESTATE & VALUERS

SOFTWARE SOLUTIONS

CBRE Limited Peter Hamilton T: +64 9 355 3333 E: peter.hamilton@cbre.co.nz www.cbre.co.nz/self-storage CBRE Dylan Adams E: dylan.adams@cbre.com www.cbre.com.au/real-estateservices/directory/valuationadvisory-services Colliers Andrew Collins T: +61 2 9017 6910 E: andrew.collins@colliers.com www.colliers.com.au/en-au Collins & Associates Malcolm Collins T: +61 3 8456 5134 E: malcolm@malcolmcollins.com www.malcolmcollins.com Cushman and Wakefield Dominic Morley T: +61 2 8243 9999 E: dominic.morley@cushwake.com www.cushmanwakefield.com/ en/australia/services/valuationadvisory-services/self-storage Four Leaves Property Linda Sharkey T: +61 3 9070 2979 E: info@fourleaves.property www.fourleaves.property Highway Frontage Specialist Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au www.selfstoragerealestate.com.au HMW Real Estate Advisory T: +61 7 3832 6455 E: rossp@hmwrea.com.au www.hmwgroup.com.au/financialservices/real-estate-advisory m3property Jeremy Hoffman T: +61 7 3620 7900 E: Jeremy.hoffman@m3property.com.au www.m3property.com.au Norling Consulting Pty Ltd Jon Norling T: +61 7 3236 0811 E: jon@norling.com.au www.norling.com.au Savills Valuations Pty Ltd Chris Noseda T: +61 422 473 044 E: chris.noseda@savills.com.au www.savills.com.au/services/ valuation-and-advisory.aspx Self Storage Advisory Australia Stefan Kulas T: + 61 478 900 416 E: stefan@selfstorageadvisory.com.au www.selfstorageadvisory.com.au Urbis Valuations Pty Ltd Shane Robb T: +61 2 8233 7627 E: SRobb@urbis.com.au www.urbis.com.au

STORMAN SOFTWARE PTY LTD

INSIDER 139 NOVEMBER 2024

T: +61 7 3319 1522

STORMAN NEW ZEALAND T: +64 9 280 3393 E: sales@storman.com www.storman.com

Alyta Pty Ltd Stephanie Scoleri T: +61 3 9808 1149 E: info@alyta.com www.alyta.co Centreforce Technology Group Pty Ltd Dallas Dogger T: +61 7 3889 9822 E: sales@centreforceit.com.au www.centreforceit.com.au

Sitelink Michael Dogger T: +61 7 3889 9822 E: support@sitelinksoftware.com.au www.sitelinksoftware.com.au Storeganise Miles Davison T: +1 416 639 0873 E: hello@storeganise.com www.storeganise.com Storesync Nick Scanlen E: sales@storesync.co www.storesync.co

STORAGE CONTAINERS UNIVERSAL STORAGE CONTAINERS (USC)

Shay McQuade T: +61 438 256 541 E: shay.mcquade@universalstorage containers.com www.universalstoragecontainers.com AIM Quickbuild Jason Dillon T: +61 3 9720 4455 E: jdillon@aimhire.com.au www.aimsitesolutions.com.au Boxwell T: +1 303 317 5850 E: sales@boxwell.co www.boxwell.co

Contained Australia Pty Ltd Rob Williscroft T: +61 430 073 522 E: rob@containedaustralia.au www.containedaustralia.au

NEW MEMBERS AUS ADDITIONAL OVER 50

Storage King Mildura 841 Irymple Avenue IRYMPLE VIC 3498 E: mildura@storageking.com.au StoreLocal Penrith 5 Abel Street JAMISONTOWN NSW 2750 penrith@storelocal.com.au StoreLocal Pimpama 1 Curtis Street PIMPAMA QLD 4209 E: pimpama@storelocal.com.au StoreLocal Port Kennedy 6 Saltaire Way PORT KENNEDY WA 6172 E: portkennedy@storelocal.com.au

AUS FACILITY OVER 50 Geo Container Solutions 3 Neville Street BUSSELTON WA 6280 E: geocontainer@westnet.com.au

AUS PROVISIONAL BeAta Fuller E: basewise.inv@gmail.com

Chris Wratten E: chris@greystonegroup.com.au

AUS SERVICE-SUPPLIER Contained Australia Pty Ltd 17e/5 Clifford Street SURFERS PARADISE QLD 4217 E: rob@containedaustralia.au IAS Logistics P/L 450 Marion Street GEORGES HALL NSW 2198 E: kmundey@iaslogistics.com.au

Self Storage Insurance Australia (SSIA) 30 Chancellor Village Boulevard SIPPY DOWNS QLD 4556 E: storesafe@ssia.au

NZ ADDITIONAL UNDER 50 Wilson Street Storage 59 Maria Place WANGANUI MANAWATU/WANGANUI 4500 E: finance@shanestonebuilders.co.nz

Portable Storage Box Company Al White T: +1 800 264 161 E: alan@portablestoragebox.com www.portablestoragebox.com

United Rentals Australia Pty Ltd T/A Royal Wolf Trading Craig Baker T: +61 2 9482 3466 E: removals@royalwolf.com.au www.royalwolf.com.au

www.selfstorage.org.au

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