Insider Edition 138

Insider 2024

INDUSTRY AWARDS OPEN

138

SEPTEMBER 2024

MAGAZINE OF THE SELF STORAGE ASSOCIATION OF AUSTRALASIA

OPERATIONAL EXCELLENCE

2023 INDUSTRY AWARD FINALISTS & WINNERS

Ski Summit New Zealand

HR RESOURCES Batteries and self storage

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CONTENTS 3

14

SSAA BOARD OF DIRECTORS

Chairman – Michael Alafaci Storage King Group, New South Wales Aaron Alsweiler Safe Store Self Storage, New Zealand Ned Coten City West Storage, Victoria

Brent Hayes Store and More Self Storage, Victoria

Sam Kennard Kennards Self Storage, New South Wales Anthony Regis Regis Built, Victoria

Elizabeth Rutland Monash Self Storage, Victoria

Thomas Whalan Rent a Space, New South Wales

Adrian Wylde All-Bay Mini Storage, Queensland

LIFETIME MEMBERS Mark Bateman David Blackwell Frank Cooney Elaine Coote Liz Davies Dallas Dogger John Eastwood Simone Hill Neville Kennard Sam Kennard Bob Marsh Jim Miller Jon Perrins Phil Robbie Mark Snooks Richard Whalan

10 REGULARS 4

6

17

through technology and automation

37 HR: Engaging employees

T: +61 3 9466 9699

Address: Unit 4/2 Enterprise Drive, Bundoora Vic 3083 E: admin@selfstorage.com.au Connect with us online!

14 16 18 21

client engagement

22

compliance in digital

40 TRADE DIRECTORY 42 NEW MEMBERS

Priscilla Lee Member Relations

TOLL FREE – NZ: 0800 444 356

10

36 LEGAL: Ensuring legal

Sandra Evans Office Manager

TOLL FREE – AUS: 1800 067 313

Industry News

36 OH&S: Enhancing safety

Makala Ffrench Castelli CEO

www.selfstorage.org.au

CEO’S REPORT

35 New Service members

SSAA STAFF

Georgia Dogger (maternity leave) Marketing/Member Relations

CHAIRMAN’S REPORT

8

31

SSAA INDUSTRY RESEARCH Building 4.0 CRC and QUT SSAA EVENTS Ski Summit, Queenstown, New Zealand GC24 SSAA CONVENTION 2024 FIRST AID Is your business equipped to save lives?

BATTERY STORAGE Batteries and self storage HR RESOURCES Batteries and self storage ALL SECURE SELF STORAGE Celebrating 25 years

SSAA AWARDS FOR EXCELLENCE 2023

24 FINALISTS SERVICE MEMBER OF THE YEAR 28 WINNER SERVICE MEMBER OF THE YEAR 30 EXCELLENCE IN INDUSTRY WINNER 31 EXCELLENCE SUSTAINABILITY WINNER 32 SSAA AWARDS FOR EXCELLENCE OPEN FOR SUBMISSIONS 2024 34 REVENUE MANAGEMENT Dynamic pricing

Insider is published and edited by: Social Ties / E: vforbes@socialties.com.au

Designed by: Keely Goodall / E: keely@itsallgood.net.au

Printed by: Homestead Press / E: printing@homesteadpress.com.au Insider magazine (Insider) is published bi-monthly by the Self Storage Association of Australasia Limited (ABN 23 050 341 725). This publication may not be reproduced or transmitted in any form, in whole or in part, without the express, prior written permission of the publisher. While every care has been taken in the preparation and publication of Insider, none of the Insider’s publisher, editor nor any of the publisher’s employees, subcontractors or contributors give any warranty as to the completeness or accuracy of the publication’s content, nor do any of them assume any responsibility or liability for any loss, damage or expense which may result from, or arise in connection with, any inaccuracy or omission in the publication. The views or opinions expressed in Insider are not necessarily those of Insider’s publisher or editor. Furthermore, Insider has the right to accept or reject any editorial and advertising material. All letters addressed to Insider will be regarded as ‘for publication’ unless clearly marked ‘Not for Publication’. All submissions to Insider may be edited for reasons of space or clarity and opinions expressed in letters published in Insider are those of the author, not of Insider’s publisher or editor.

SEPTEMBER 2024 INSIDER 138

4 CHAIRMAN'S REPORT

T

Michael Alafaci Chairman SSAA

he new financial year kicked off with an exciting adventure as 75 of us descended upon Queenstown for the biennial SSAA Ski Summit. Themed ‘Peak Performance,’ the event most certainly reached that as we heard from a range of industry experts and inspirational speakers.

Gareth Kiernan discussed key economic trends, highlighting the pressures and challenges currently affecting families and businesses, with the signs of a gradual economic recovery starting to appear in New Zealand. Linda Sharkey expanded on these insights, focusing on trends central to self storage demand and supply growth. From the rugby field to the Antarctic ice fields, Gilbert Enoka NZOM and David Knoff helped us think differently about leadership, while Nigel Dalton gave an insightful presentation on what the future might hold and how best to harmonise the physical and digital worlds we live in.

The rich content was perfectly complemented by delicious food and an afternoon or two of fun in and around the wineries of Arrowtown and onto the slopes for those who dared! We wrapped with a spectacular night at Ayrburn, where we shared

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another wonderful local feast and chatted long into the night. Thank you to all those who attended – it was a great few days enjoyed by all. We’re already looking forward to the next one!

Onto warmer shores, planning is well underway for GC24 and another stellar convention this November on the Gold Coast.

Innovate, Integrate and Elevate is this years’ theme and our wonderful line-up of speakers including Simon Kuestenmacher from the Demographics Group and Evelina Bereni from Inventium promise to deliver compelling and thought-provoking content all in the name of helping us reach new heights in business.

I am especially looking forward to hearing from President and CIO of StorageMart, Mike Burnam, as he shares insights from his remarkable career in self storage. If you haven’t already, be sure to register soon - I look forward to seeing you on the GC! l

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6 CEO’S DINK REPORT

Makala Ffrench Castelli CEO SSAA

A

huge shout-out to our dedicated partners, sponsors and exhibitors who quickly secured their spots for SSAA GC24! This year’s diverse range of exhibitors will expand across the whole events floor, with suppliers eager to discuss the latest and greatest advancements in self storage. We are incredibly grateful for this support and look forward to bringing you an innovative and dynamic trade show in November at the JW Marriott.

Considering selling now or in the future?

Call for a confidential chat regarding the potential realisation level of your self storage facility.

■ Financial ■ Property

■ Compliance ■ Upside

Matt Walsh

Highway Frontage Real Estate

0411 880 054 13 Faussett St Albert Park VIC 3206

matt@highwayfrontage.com.au www.selfstoragerealestate.com.au

If you’re new to self storage or to attending an SSAA event, you’ll be glad to know that you can register for the full three days or choose to build your own agenda. Head online to find a package that best suits you and your business.

Bringing your team? There are discounts available for group bookings too.

I am always in awe of the operational expertise within our membership and constant creativity seen across our industry. It’s a thrill to be able to share the excellence and success of our members in our annual SSAA Awards for Excellence presented by VISY Boxes and More.

There are 10 categories so there’s room for operators, suppliers and projects of all kinds.

Entries close at the end of September with finalists announced in early November, before we celebrate the winners at our gala evening on Thursday 14 November at GC24.

With excellence in operations top of mind, this edition of Insider highlights key factors that underpin successful self storage operations and deliver exceptional customer experiences.

Consistently working towards achieving operational excellence not only maximises the performance of your assets – it enhances your reputation and competitive edge, promotes innovation and enables adaptability which are all key to success in this dynamic market.

We’re looking forward to showcasing all kinds of operational excellence on the Gold Coast this November at the stunning JW Marriott Hotel in Surfer’s Paradise. While the agenda is jam-packed, we’ve also made sure there’s time for a little R&R so you can make the most of the sunshine and some of the best beaches in Australia. Sun, surf and self storage? I can’t think of a better combination! l

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INSIDER 138 SEPTEMBER 2024

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8 SSAA INDUSTRY RESEARCH

SSAA expands industry research capabilities with Building 4.0 CRC and QUT

T

he Self Storage Association of Australasia (SSAA) is pleased to announce its partnership with the Building 4.0 Cooperative Research Centre (CRC) and Queensland University of Technology (QUT) in a collaboration that aims to deliver a dynamic digital platform offering real-time industry research and insights to its members.

The self storage industry continues to experience significant growth, driven by evolving factors including living and lifestyle arrangements, business requirements, urban densification and population growth. The expansion of the sector is set to continue, with further demand forecast and a strong supply pipeline of new self storage facilities.

The SSAA is the trusted source for industry research, guided by its commitment to supporting and tracking the success of the sector across Australasia. This new digital resource will enable industry mapping, the benchmarking of operational performance and highlight the potential supply pipeline, allowing for greater accuracy in forecasting and demand planning for members.

Utilising demographic, financial, operational, and geospatial data, the software platform will assist

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Building 4.0 CRC is a research initiative co-funded by industry partners and the Australian Government. members in better understanding their local operating environment and the current and future state of their market.

SSAA sought to collaborate with the Building 4.0 CRC and QUT to bring together technical, research, and industry expertise to deliver an independent and transparent platform for the sector. Partnering with the Building 4.0 CRC has also delivered funding benefits, with each partner contributing funds and expertise to the project over a three-year term.

Building 4.0 CRC is a research initiative co-funded by industry partners and the Australian Government. It is tasked with revolutionising how buildings are designed, constructed and operated to build faster, safer, more sustainably and at a lower cost. It aims to create significant demonstration projects where industry, government and the community can experience those

buildings or projects using innovation and new methods of construction.

SSAA CEO Makala Ffrench Castelli is confident the collaboration will result in a platform that will benefit members and the industry at large.

“As the self storage industry continues to mature, being able to map and measure sector performance becomes increasingly important. This platform will be co-designed with members to ensure it is fit-for-purpose and will provide valuable insights for independent and larger operators alike” said Ms Ffrench Castelli.

With secured funding and partnership expertise, this project marks a transformative change in how data and research is collected, stored, and disseminated within the industry. The project brief was constructed from member feedback received via the research survey earlier this year and the project is designed to align with other research activities being undertaken as part of reporting for State of the Industry 2024.

Further updates will be shared with members as the project progresses, with a preview planned for GC24 this November. This exciting initiative further solidifies SSAA’s role as the custodians of industry data and strengthens its commitment to research for the sector. l www.selfstorage.org.au

10 SSAA EVENTS

SKI SUMMIT QUEENSTOWN NEW ZEALAND 23-25 July

75 SSAA members embraced the majestic backdrop of the mountains and enjoyed an invigorating agenda designed to elevate leadership and self storage business, with two dynamic days brimming with knowledge exchange, skill-building, and camaraderie.

T

he biennial SSAA Ski Summit was held from 23 – 25 July in picturesque Queenstown, New Zealand. Here are just some of the highlights from a few days packed with insights, networking and a lot of fun.

Gareth Kiernan

Chief Forecaster, Infometrics

Gareth shared his latest forecast for the New Zealand economy, highlighting tougher economic conditions for a little longer.

Inflation expectations in New Zealand are moderating, with anticipated slower price growth in the future. Gareth noted that the Reserve Bank’s policies seem to be gaining traction, with inflation expected to fall below 3% by the end of 2025. Financial markets are adjusting expectations, forecasting up to three interest rate cuts by the end of 2024, though mortgage rates are likely to remain elevated, providing delayed relief for households.

The New Zealand economy faces challenges, particularly in household spending, which is projected to contract by 2% this year. Gareth highlighted the tough conditions for households, with rising interest rates curbing discretionary spending. Business sentiment and consumer confidence have both deteriorated, with the economy potentially experiencing a soft landing.

Employment confidence is low, with a significant decline in job advertisements and a projected rise in the unemployment rate to 5% by the end of 2025.

Migration trends show a peak in arrivals in 2022, easing in 2023, while departures remain high. Gareth also highlighted that wage growth is slowing due to a weak labor market and reduced immigration. The housing market faces pressure, with affordability concerns and increasing days on the market for properties. On a positive note for self storage, townhouses now constitute a significant portion of new dwellings and the average dwelling sizes continue to decrease, reflecting changes in housing demand and affordability.

INSIDER 138 SEPTEMBER 2024

www.selfstorage.org.au

Linda Sharkey

Director, Four Leaves Property

Linda helped “break the ice” with her session on industry insights and performance data from the latest Cushman & Wakefield Self Storage Performance Index. Despite a slowdown in occupancy growth, Sydney continues to outperform, with Perth and Melbourne continuing to strengthen. Adelaide and Brisbane have also experienced growth, predominantly due to interstate migration in a post-pandemic environment. Auckland remains more subdued in light of economic challenges.

Looking at the macroenvironment, there is a strong correlation between median house price movements and storage revenue. Linda highlighted the importance of understanding demand drivers in specific catchments for facility performance, particularly

as market dynamics start to shift and the sector returns to normalised growth. She also spoke to the challenges that lie ahead, including growing revenue and expanding facilities due to higher costs. Despite some of the feasibility and construction challenges, supply forecasts remain strong – particularly in Australia, where more than 150 facilities are forecast to come online in the next few years.

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12 SSAA EVENTS

Gilbert Enoka (NZOM) Mental Skills Coach

Gilbert shared the tools he has used to build high performance culture at the All Blacks, Canterbury Crusaders, the Silver Ferns and the Black Caps (and more recently, with the Blues to help secure their State of Origin win!).

He reflected on his early life and how that has shaped his outlook, career and his character. Gilbert developed his resilience by embracing discomfort and focusing on what lies ahead – because “your past doesn’t determine your future”.

Across the hour, he imparted more than twenty lessons in leadership. His focus on creating the right environment, aligning personal and company values and making sure that it's not always about you, set a great foundation.

Gilbert left a lasting impression on everyone in the room, having shared that it’s choices – not chances – that will determine our destiny.

INSIDER 138 SEPTEMBER 2024

Nigel Dalton

Social Scientist, Thoughtworks

Nigel set the scene early on Thursday morning with a fastpaced and insightful look at the world as we know it, and where we might be headed next.

He started by sharing lessons from his own career, as a leader at Lonely Planet during the transition from print to web and as CIO of REA Group (realestate.com.au). The integration of the digital world and the real world caught many brands off guard, emphasising the importance of adapting to change.

The impact of consumerism on society, the future of security in a world affected by climate change and geopolitical tensions all stand to impact our daily lives and our businesses. Technology, social equity and aging populations all stand to impact business in the next ten years – but perhaps now is the time to watch and learn how others best fuse the digital and real world environments before embarking on any significant changes. www.selfstorage.org.au

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David Knoff

Antarctic Expedition Leader

We heard from David Knoff, a specialist in leadership and resilience with a unique backstory. David worked for 15 years in the Australian Army, in international relations with the Australian Government and as station and voyage leader for the Australian Antarctic Program.

His toughest mission was one nobody saw coming: when COVID-19 hit, the world came to a virtual standstill and the team of expeditioners he was leading in Antarctica became stranded in one of the most isolated places on earth. After their ride home was cancelled indefinitely, what was supposed to be a routine mission became a high-pressure cauldron of uncertainty and anxiety that pushed David’s team of 24 expeditioners to their mental limits. Facing unprecedented challenges, including a complex medical evacuation and a fire on board the ship which was finally taking them home, David needed every ounce of resilience he could muster to get his team home safely.

His story kept everyone on the edge of their seats as he shared his practical tips for leading under pressure (and how best to count the penguins). l www.selfstorage.org.au

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12–14

SSAA Convention 2024 Join us in sparkling Surfers Paradise for the self storage event of the year! Enjoy engaging workshops, enlightening keynotes and exciting networking events all set against the backdrop of the Gold Coast’s iconic beaches.

Whether you’re a seasoned industry member or a newcomer looking to make connections, there’s something for everyone!

We explore the latest trends shaping our unique sector across Australasia, with opportunities to network high on this years’ sunny agenda.

To learn more and register, visit www.selfstorage.org.au/convention24

Platinum Sponsors

Silver Sponsors

Gold Sponsors

Principal Partner

Major Partners

INSIDER 138 SEPTEMBER 2024

www.selfstorage.org.au

What to Expect

NETWORKING: There's plenty of time for networking, kick-started by our welcome event at Cali Beach Club. This is a party that will well and truly get the self storage event of the year started!

Breakfasts by the lagoon, drinks in the trade show plus the industry's gala event all provide ample opportunity to mingle, meet and greet.

SPEAKERS: Leading their fields, these local and international experts

bring extensive industry experience, knowledge and innovative ideas.

Plus there will be panel discussions, roundtables and workshops for newcomers and experienced operators alike.

TRADE SHOW: The trade show is set to showcase new innovations and integrations

from leading industry suppliers. These self storage experts are eager to engage with you and explore solutions tailored to your business needs.

FACILITY TOURS: Explore some of the Gold Coast's show-stopping self storage

facilities and get the inside insights from owners, operators, builders and more.

16 FIRST AID

Is your business equipped to save lives?

Make first aid a priority

F

or a place that primarily serves to store belongings, the thought of an accident in a self storage facility is often overlooked as customers come and go (mostly quietly) to store and access their possessions.

However, like any business, unexpected emergencies can and do happen. Whether it’s a medical issue, an accident, or severe weather, knowing how to respond swiftly can be crucial.

First and foremost, it’s essential to have first aid qualified staff on-site.

Trained personnel not only handle emergencies more effectively but also provide security and preparedness for everyone present.

In critical situations, a quick response from a trained individual can save lives, making qualified staff an indispensable part of facility management.

Alongside your certificatetrained personnel, these additional important factors should be considered to ensure that your first aid capabilities are fully addressed:

Stock and maintain a

1 well-equipped first aid kit

Keep a well-stocked first aid kit that meets regulatory requirements and the specific needs of your facility. Regularly check and replenish supplies, ensuring items like bandages, antiseptics, and emergency medications are always available.

Install and maintain

2 emergency equipment

Equip your facility with essential emergency tools – for large and busy facilities, consider equipment like an Automated External Defibrillator (AED). Ensure any emergency equipment, including

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By being prepared, we can ensure that self storage facilities are safe environments. first aid kits, are easily accessible and properly maintained and that staff know how to use them.

Leverage technology

3 with emergency apps

Encourage staff to download and familiarise themselves with emergency response apps such as: l Heart of the Nation – find the closest AED l Emergency Plus – provide emergency services with your location l Australian Red Cross First Aid – step-by-step advice for a range of health scenarios l Lone Worker Apps – such as OK Alone, Stay Safe or SHEQSY – provide location monitoring and panic/duress alarms for people working alone.

These apps can provide crucial information and assistance during emergencies and give you the instant help you may need while waiting for emergency services.

Establish clear emergency

and 3 procedures communication

Develop and communicate a clear plan for responding to emergencies.

This plan should include steps for contacting emergency services, providing first aid, and evacuating the premises if necessary. Conduct regular drills to ensure everyone knows their role and can act swiftly in a crisis.

Self storage facilities are often frequented by a diverse group of

people, including staff, contractors, customers, and visitors. Given the nature of self storage, where individuals might be alone or in isolated areas, the ability to respond to emergencies promptly is essential.

Having trained personnel and easy access to emergency resources can significantly impact the outcome of an incident.

Moreover, the presence of emergency response tools like first aid kits and defibrillators, combined with training and the use of digital health apps, can provide peace of mind to everyone on the premises. It’s a proactive approach to safety that demonstrates a commitment to the well-being of all. By being prepared, we can ensure that self storage facilities are not only places of storage but also safe environments.

This awareness and preparedness might just be the lifeline someone needs in an emergency. l www.selfstorage.org.au

INDUSTRY NEWS 17

SSAA MEMBERS SHINE IN 2024 ISS “BEST OF BUSINESS” AWARDS

SSAA service members once again excelled in the 2024 Inside Self Storage (ISS) “Best of Business” Awards, with many maintaining their winning streaks.

SSAA Winners include:

l Best Management Software: Storable l Best Online Directory: Storable l Best Payment Services: Storable l Best Portable Storage Unit: Universal Storage Containers l Best Retrofitting/Refurbishing: Janus International Group l Best Self Storage Door: Janus International Group l Best Tech Support: PTI Security Systems l Best Technology Innovation: Janus International Group

TOTAL CONSTRUCTION CELEBRATES PRESTIGIOUS MASTER BUILDERS QUEENSLAND AWARD

The SSAA proudly acknowledges these members for their exceptional contributions to the self storage industry.

TOTAL Construction recently celebrated a significant achievement, winning the Master Builders Queensland Award for Commercial/Industrial Building ($1530m Brisbane) in July. The award was given for the impressive StoreLocal Berrinba Self Storage project.

This project marks the first collaboration between TOTAL Construction and StoreLocal, resulting in a stateof-the-art, four-storey facility. The facility features a range of services including co-working spaces, an interactive customer service kiosk, and spacious storage units designed for larger equipment.

The dedicated team at TOTAL Construction worked closely with StoreLocal throughout the design and construction phases to optimise the net lettable space. This collaboration allowed for an increase in storage unit capacity without sacrificing functionality or aesthetics.

Congratulations are extended to TOTAL Managing Director Steve Taylor, the StoreLocal team and the TOTAL project team led by Jeremy McKenzie and Steve O’Connor, as well as all the consultants and subcontractors involved. This award-winning project underscores the strength of the team, the valuable partnerships, and TOTAL Construction’s expertise in self storage solutions.

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ADELAIDE NETWORKING DINNER

The annual member dinner at the Maylands Hotel in Adelaide saw an impressive turnout on Thursday, 25 July. With warm hospitality provided by David Daddow, the evening was filled with engaging conversations, networking opportunities, and delightful company. A big thank you to everyone who attended and contributed to making it a memorable night.

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18 BATTERY STORAGE

Batteries and self storage

T

he SSAA has engaged leading technical and engineering firm WSP Australia to co-design member education and guidelines for batteries in and around self storage facilities.

The SSAA Standard Self Storage Agreement suite clearly defines lithium-ion batteries as a prohibited item: Prohibited Goods includes, without limitation, goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to any person or property, including any lithium-ion battery or item containing a lithium-ion battery.

Whilst the storage agreement offers a level of protection, members will appreciate the challenges of ensuring that storers carefully follow this guidance, particularly with lithium-ion batteries becoming more commonplace. Not all batteries are the same or present the same level of risk so it’s important members take the time to understand more about different types of batteries and the risks associated with them.

Increasingly, feedback suggests that insurers are monitoring battery risks more closely and this is impacting premiums and access to policies. These guidelines will

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Lithium-ion batteries are classified as Class 9 Dangerous Goods due to hazards such as fire, explosion, electrolyte leakage, and high temperatures. also serve as a proactive measure to demonstrate to insurers and regulators that the self storage sector takes the risks associated with lithium-ion batteries seriously.

The full guidelines are available in the member portal and cover a range of topics, including battery types, safe storage, protection measures and practical suggestions for reminding storers about the risks associated with batteries.

Understanding the two most common battery types

LITHIUM-ION BATTERIES

Lithium-ion batteries are some of the most commonly used batteries as they generally have low maintenance requirements and can be charged and recharged many times with minimal loss of function.

Lithium-ion batteries also tend to have quite long lifespans, generally able to last over 10 years, they work in a wide range of climates and can be used to almost their full capacity.

Why are lithium-ion batteries classified as Class 9 Dangerous Goods: Lithium-ion batteries are

classified as Class 9 Dangerous Goods due to hazards such as fire, explosion, electrolyte leakage, and high temperatures. These risks can usually be mitigated by preventing thermal runaway, which can occur from using batteries outside their temperature range, incorrect charging, or overcharging. Proper handling to avoid moisture, physical damage, and using high-quality batteries also reduces these risks.

However, if thermal runaway or damage does happen, it can be challenging to control, leading to intense heat, potential toxic smoke, and hazardous clean-up. Lithium-ion battery fires are particularly difficult to extinguish and may re-ignite, with some types producing corrosive substances when exposed to water.

LEAD-ACID BATTERIES

Lead acid batteries, commonly used in cars, forklifts, golf carts, and backup power supplies, are known for being affordable and durable.

However, they are typically larger, heavier, and less flexible than lithiumion batteries. They have slower charging cycles and are sensitive to high temperatures. Lead acid batteries have been in use for over 100 years and come in two types: wet cell (vented) and sealed (valvewww.selfstorage.org.au

the problem?

4.1

What is a Li-ion Battery?

Li-ion batteries are now common in products in Australian homes, powering portable consumer electronics, transportation solutions (e-scooters, e-bikes and e-vehicles) and energy storage systems.

Common household Figure 1 below indicates some of the household products that commonly use Li-ion Batteries.

Figure 1:

products containing Li-ion batteries

Common household products containing Li-ion batteries Cordless vacuum cleaners Tablets

Rechargeable power banks

E-cigarettes/ vapes

Renewable energy storage system Mobile phone

Golf carts

E-bikes

E-vehicles

Smart watches Power tools

Laptops E-scooters

Camping equipment

Toys

Video games

Drones

Remote control cars

Source: © ACCC | Lithium-ion batteries and consumer product safety

13

ACCC

|

regulated). Wet cell batteries use a liquid electrolyte and can be refilled, while sealed batteries contain a gel or absorbed electrolyte, making them safer and more common.

Lead-acid batteries are Class 8 Dangerous Goods: Lead-acid

batteries are classified as Class 8 Corrosive Dangerous Goods due to their highly corrosive electrolyte, which is sulfuric acid mixed with water.

This electrolyte can damage metals and cause serious harm if it comes into contact with skin. Lead-acid batteries also produce flammable hydrogen and oxygen gases during charging, which can pose a fire risk if not properly ventilated. Static electricity, sparks, or open flames can ignite these gases if they accumulate.

Proper storage and ventilation are essential to mitigate these hazards. l Visit the SSAA Member Portal to view the guidelines which include information about battery types, hazards and risks, protection measures and practical guidance on how to inform customers about batteries and self storage.

Lithium-ion batteries and consumer product safety

AIM QUICK BUILD CONTAINERS: when every bit of space counts Aim Quick Build Containers are the most versatile, quality solution for self-storage, warehousing or extra storage anywhere.

The containers come flat packed and can be assembled anywhere. Unlike shipping containers, Aim Quick Build Containers can be delivered to the back of a site, to an underground warehouse or assembled in a tight location. They can be joined, stacked, dismantled and relocated to suit your space requirements and changing needs.

Made with hot-dipped galvanised steel, Aim Quick Build Containers promise long-lasting quality. They come standard with oriented strand board floors, crane lifting lugs and forklift skids for easy movement.

They also come with a rain gutter system to prevent water pooling on the roof, and with a key locking system with a separate T-Bar for a security padlock.

For more information or a quote, call Aim Hire on 03 9720 4455 email jdillon@aimhire.com.au or visit www.aimsitesolutions.com.au

Aim Quick Build Containers come in a range of sizes including 1x2m; 2x2m; 2x3m and 2x4m.

Visit our website to download the exact dimensions.

Unlock New Revenue Streams with

StoreProtect

Enhance Your Earnings— Provide StoreProtect to Your Customers

StoreProtect is a non-insurance alternative that allows customers to purchase protection for loss or damage to their goods from self storage operators.

CUSTOMERS’ GOODS PROTECTION

Developed by:

Why choose StoreProtect?

Key benefits: Goods protection without insurance complexities:

StoreProtect is extended liability protection sold to customers as a contract extension alongside storage - no deferred sales model.

Additional revenue:

Operators charge customers for StoreProtect and retain all fees to generate additional profit.

‘New for old’ customer protection:

Customers enjoy peace of mind with protection that replaces damaged items with brand new equivalents.

Mobile storage option available:

StoreProtect can extend to include loading and transit services for mobile providers.

No need for a secondary Goods in Transit policy, ensuring seamless protection.

StoreProtect was developed by Basil Fry and is available exclusively through Aviso Broking.

1300 908 404

insurance@avisobroking.com.au avisobroking.com.au

Scan here to access further information

ABN: 44 010 468 818 | AFSL NO: 239041 Aviso Broking Pty Ltd

HR RESOURCES 21

Empowering your self storage team:

New HR resources

T

he first quarter of a new financial year is the ideal time for owners and operators to reflect on team performance and consider ways to support and strengthen their workforce.

The SSAA is pleased to release several new HR resources for members, designed to enhance the management and performance of self storage teams. These resources, now available on the SSAA Member Portal, include updated position descriptions, a comprehensive performance review guide, and customisable performance review templates.

important for self storage teams given the breadth and variety that some roles can cover. The updated position descriptions have been crafted to reflect the evolving needs of our industry and include templates for a Self Storage Manager, Self Storage Consultant/Assistant and a Property Maintenance role.

Whether you’re hiring new staff or revisiting existing roles, these updated descriptions will help ensure that every member of your team understands their role and how it contributes to the overall success of your self storage business.

Position Descriptions: Defining roles for success

Performance Review Guide and Templates: A proactive approach to team engagement

Clear and well-defined position descriptions are the cornerstone of a successful self storage business.

They serve as a roadmap for employees, outlining responsibilities, expectations, and the skills required for their role. It’s particularly

“

Engaging with your team through regular performance reviews and clear communication can significantly improve employee morale, retention, and productivity. www.selfstorage.org.au

Performance reviews are a critical tool for fostering growth, identifying areas for improvement, and recognising achievements within your team. The SSAA’s performance review guide offers a step-by-step approach to developing shared goals and conducting meaningful and effective reviews. The guide covers everything from setting performance objectives to providing constructive feedback, ensuring that reviews are not just a formality, but a valuable opportunity for professional development.

Accompanying the guide are performance review templates, which can be easily tailored to suit the specific needs of your business and the way your team works. These templates streamline the review

l Position Descriptions l Performance Review Guide l Templates:

• KPI Setting • Performance Review • Personal Development Plan • Performance Improvement Plan • Record of Meeting • Check In • Diary Note

process, making it easier for owners and operators to engage with staff in a structured and productive way.

They also make for good recordkeeping which is another important aspect of HR management.

The benefits of proactive management

Engaging with your team through regular performance reviews and clear communication can significantly improve employee morale, retention, and productivity.

In the current challenging labour market, retention becomes even more important. By proactively addressing issues and setting clear expectations, you create a work environment where employees feel valued and motivated to perform at their best. A great employee experience translates into a great customer experience – something that’s particularly important in self storage.

The SSAA encourages all members to take advantage of these new resources. By integrating these tools into your management practices, you can ensure your team is well-equipped to manage the year ahead and achieve operational excellence. Visit the SSAA Member Portal to download these resources and adapt them to suit your needs. l

SEPTEMBER 2024 INSIDER 138

22 ALL SECURE SELF STORAGE

A FAMILY LEGACY

Celebrating 25 years of All Secure Self Storage

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unning a family-owned business can be a rewarding yet challenging endeavour.

Intertwining personal and professional relationships often brings unique challenges, such as balancing family dynamics with business decisions. However, the benefits are significant, including a shared vision that unites the family, deep trust, and a strong commitment to the business’s success. In this article, we delve into the inspiring story of a New Zealand self storage family business that has thrived for 25 years, showcasing how they have managed to blend familial bonds with entrepreneurial spirit to create a lasting legacy.

All Secure Self Storage recently marked its 25th anniversary, a significant milestone that reflects not only the growth of the business but also the enduring spirit of family and dedication that runs through its core. It’s a time to reflect on the journey of this family-owned business and its remarkable achievements.

The story begins in 1999, when Keith and Lynley Edwards joined forces with Peter and Fiona James to open a small storage facility in Lower Hutt. Soon after, son Hamish Edwards joined who was integral in shaping the business from its small beginnings. The company has grown into a network of 13 operating facilities and 15 properties across New Zealand.

Expanding horizons and overcoming challenges

Long hours and unwavering commitment became the norm, with milestones etched in concrete - quite literally, as the team poured concrete for their second facility in Christchurch at 3am on Keith and Lynley’s wedding anniversary. The company’s expansion continued from Paraparaumu to several Auckland sites, Taupo,

INSIDER 138 SEPTEMBER 2024

Whanganui, Hawkes Bay, Palmerston North and more recently into Timaru. Each site brings with it unique challenges and memories - such as 22 tons of concrete panels hanging precariously from a crane for hours in the middle of summer in Paraparaumu. Even birthdays became synonymous with milestones, with the purchase of the Onehunga site in Auckland happening on one of Lynley’s birthdays.

The All Secure future development pipeline currently includes two new developments (Auckland and the Bay of Plenty) and three expansions at existing facilities around the country, all due to be completed by 2027. Not to mention a few other developments scheduled to pop up in the next few years.

Technology and innovation: The All Secure edge

Quick decision-making is a hallmark of the business – if it ticks the boxes, they do it. The Mangere Facility in Auckland was bought the same day they first saw it while driving down State Highway 20, showcasing the family’s instinct for strategic opportunities.

What sets All Secure apart is its commitment to technology. Innovative customer service initiatives, www.selfstorage.org.au

such as online sign-up systems and virtual assistants, enhance the customer experience. Advanced security measures include a network of over 400 AI-integrated cameras, with infrared and thermal cameras replacing traditional electric fences, ensuring the utmost safety for clients’ belongings.

During the COVID-19 period, the All Secure Team underwent a transformative change by adding Rowan, the son-in-law of Keith and Lynley, a commercial pilot, to the team. This addition transformed the way the team travelled, opening new possibilities and allowing them to swiftly and effectively reach their various sites across the country. This shift in transportation proved invaluable during critical times, such as supporting rescue operations during ‘Gabrielle’ at the Hawkes Bay sites. Rowan utilised his piloting skills to transport supplies to the affected area and opened the facility doors during power outages, ensuring that people could access much-needed supplies. Interestingly, the use of private flights to transport staff and service providers has raised some eyebrows among observers. Instead of ferrying celebrities, tradesmen in high-visibility gear disembark from the private plane. This unexpected sight challenges traditional perceptions of private air travel, showcasing its utility in serving essential needs beyond luxury or glamour.

A family culture

The family has fostered a unique family-oriented culture within All Secure. With a flat structure, anyone can talk to the owners, fostering a sense of responsibility and inclusion.

With 30 staff members across 13 sites, the business emphasises relationships and connections within the family and the broader team.

The business boasts long service records, with some employees celebrating a decade or more with the company. One such employee is Nick Brennand, a longterm employee and member of the senior team who has served 15 years full-time at All Secure.

The power of community

The family values connecting with other like-minded businesses, believing there is much to learn from each other’s experiences and insights.

They are long-term members of the Self Storage Association of Australasia, having attended their first conference in Surfers Paradise in 1999. Keith served on the board between 2012 and 2016 and as Chairman from 2016 to 2018. Fostering a sense of openness www.selfstorage.org.au

when talking to fellow members of the association has provided great benefits for them over the years.

They are also proud members of the Family Business Association, where they’ve found a supportive community and can share the challenges and learnings that come with running a business with family members.

As All Secure Self Storage looks towards the future, the Edwards and James families offer a piece of advice based on their own experience: “One hat on at a time.

Business is business, family is family.” This encapsulates their pragmatic approach, emphasising the balance between familial ties and professional endeavours that have fuelled their success over the past 25 years. l With thanks to the Family Business Association for this article. To discover more about Family Business Association and how they can support your own family-owned business, find out more at www.familybusinessassociation.org

If it matters to them, it matters to you... and us!

We understand self storage and we’ve been working with SSAA members for two decades.

Our advice protects you and your business Contact us today to find out how.

T: 03 8602 9200 hunthunt.com.au

SEPTEMBER 2024 INSIDER 138

24 AWARDS FOR EXCELLENCE

Service Member of the Year Presented by SSAA

FINALIST R6Digital

As a finalist for the SSAA Awards for Excellence in the Service Member of the Year category, R6 Digital is at the forefront of innovation and service excellence.

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or more than two decades, R6 Digital has proudly served as a dedicated member of the Self Storage Association (SSAA), shaping the landscape of the self storage industry in Australia, New Zealand, and beyond. Over the past year, R6 Digital has made substantial investments in enhancing its products and services to elevate the level of service delivery within the self storage sector. These investments have yielded remarkable results across various fronts, showcasing the company’s commitment to pushing boundaries and exceeding expectations.

Sitelink support

The Sitelink customer base has experienced significant growth, prompting R6 Digital to expand its Brisbanebased support team. This expansion ensures that customer inquiries are promptly addressed, maintaining the highest standards of support and reliability.

StorApp’s global expansion

StorApp, R6 Digital’s innovative application, has witnessed remarkable growth not only in Australia but also in Asia, Europe, and soon in the USA. With over 100 facilities and 70,000 active users, StorApp exemplifies Australian innovation on a global scale. Recent enhancements include a comprehensive overhaul of the user interface, facility maps, streamlined ID verification processes, and expanded gate access, further solidifying its position as a leader in the industry.

RapidStor’s cutting-edge features

Last year RapidStor, the leading online booking platform for self storage, introduced a new Personalisation feature allowing tailored offers for different customer personas or campaigns. Additionally, a complete user interface redesign has been rolled out to customers at no extra cost, ensuring a seamless and world-class customer experience.

Marketing and creative excellence

R6 Digital’s marketing and creative agencies have continued to support the industry by delivering exceptional campaigns, websites and creative work for numerous self storage clients. Over the past year, the company generated 41,000 qualified storage leads

INSIDER 138 SEPTEMBER 2024

through advertisements and directed over 122,000 new users to client websites, demonstrating a strong return on investment and category awareness campaigns aimed at educating consumers about the benefits of self storage.

Supporting industry transformation

R6 Digital has played a pivotal role in driving industry transformation, particularly through its collaboration with StoreLocal on a digital transformation project aimed at revolutionising the customer experience. The development of ‘The Virtual Experience’ kiosks, equipped with live video links and intuitive touchscreen interfaces, showcases R6 Digital’s expertise in leveraging technology to enhance customer interactions and streamline operations.

Contributions to Industry Advancement

Beyond serving its clients, R6 Digital actively contributes to the broader self storage industry through initiatives such as the Self Storage Startup online publication, which provides valuable insights and resources for new entrants.

Additionally, the company freely shares industry expertise through speaking engagements and the distribution of resources such as the Storage Marketing Index, further cementing its position as a thought leader in the field.

R6 Digital’s achievements over the past year underscore its unwavering commitment to excellence and innovation within the self storage industry. From enhancing customer support services to spearheading global expansions and pioneering technological advancements, R6 Digital has consistently raised the bar for service delivery and industry standards. As a finalist for the SSAA Awards for Excellence, R6 Digital undoubtedly deserves recognition for its outstanding contributions to the self storage sector. l www.selfstorage.org.au

FROM CONCEPT TO COMPLETION

✔ Architectural Design & Construction Drawings ✔ 3D Building Scans ✔ Council Approval Coordination ✔ Storage Partitioning Fit-out

www.storcad.com.au

26 AWARDS FOR EXCELLENCE

Service Member of the Year Presented by SSAA

FINALIST Storman

Celebrating 30 years of innovation and service excellence, Storman proudly emerges as a finalist in the SSAA Awards for Excellence Service Member of the Year category.

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orn out of a necessity to address the unique requirements of the Australasian storage industry, Storman has continuously evolved since its establishment in 1992, demonstrating a steadfast commitment to serving storage operators with cutting-edge software solutions.

In response to the challenges posed by incompatible American software during the GST changes of the early ‘90s, Storman’s founders envisioned a platform that seamlessly integrated with the evolving needs of the industry. Over the decades, Storman has remained at the forefront of storage management, pioneering features and functionalities that streamline operations and enhance customer experiences.

Central to Storman’s ethos is a customer-centric approach characterised by an unwavering dedication to meeting client needs. Through active solicitation of feedback and feature requests, Storman ensures that its software remains tailored to the specific requirements of storage operators.

With a highly agile development cycle, Storman swiftly evaluates and implements customer suggestions, exemplifying a proactive and responsive approach to service provision.

The years 2022 and 2023 witnessed Storman’s continued dedication to customer satisfaction, evidenced by the development of innovative

INSIDER 138 SEPTEMBER 2024

“

Central to Storman’s ethos is a customercentric approach characterised by an unwavering dedication to meeting client needs. solutions such as the online move-in process and contract management tool. These initiatives, developed in consultation with industry stakeholders, reflect Storman’s commitment to driving operational efficiency and enhancing user experiences.

Client testimonials further underscore Storman’s impact on the industry. Hugh, a self storage operator based in New York, credits Storman Cloud for enabling remote management of his facility amidst pandemic-related travel restrictions. Similarly, Mel, managing a facility from Darjeeling, praises Storman’s accessibility and support, highlighting the platform’s role in facilitating day-to-day operations from abroad.

Furthermore, Storman’s contribution extends beyond software provision, as evidenced by its involvement in major industry initiatives such as Storman Move-ins and Contract Management. Storman ensures that its solutions align with evolving industry needs and standards through collaborative development and consultation with industry stakeholders.

Storman’s commitment to excellence is further demonstrated through its support offerings, including the transition to a live-chat support model and ongoing efforts to exceed customer expectations.

Moreover, Storman actively engages with industry associations such as the SSAA, advocating for best practices and providing valuable support to industry newcomers.

Storman is a worthy finalist for Service Member of the Year due to their decades-long dedication to serving the Australasian storage industry. With a track record of innovation, customer-centricity, and industry leadership, Storman exemplifies the qualities deserving of this award. l www.selfstorage.org.au

Freestanding Goods Hoist Our Freestanding Goods Hoist gives you the capability to lift goods of up to 3000 kg, to fifth floor heights. Our flexible design capabilities and local manufacturing means we can provide goods-only as well as goods and personnel hoists in a variety of platform finishes and other options, including custom designs for special applications

Features and Benefits Goods only or goods and personnel Cost effective alternative to a traditional lift

Vertically opening doors offering clear access for any load

No lift shaft required

Low maintenance costs

Installed external or internal to the building

Self diagnostic programmable logic control (PLC)

1 day installation (clear access required)

Internal power pack

Minimal pit and overrun required

Fully Compliant with AS 1418 Parts 1 & 8, AS 5246 Part 1, Classification A6, and all WHS regulations

Main Dimensions Model

SGH-1515

SGH-2018

SGH-2418

SGH-2422

SGH-2424

SGH-3024

Platform L x W

1.5m x 1.5m

2.0m x 1.8m

2.4m x 1.8m

2.4m x 2.2m

2.4m x 2.4m

2.98m x 2.4m

Capacity

1500kg

1500kg

1500kg

1500kg

1500kg

1500kg

Enclosure Length

1720mm

2220mm

2620mm

2620mm

2620mm

3200mm

Enclosure Width

2165mm

2465mm

2465mm

2915mm

3065mm

3065mm

Pit Depth

130mm

130mm

130mm

130mm

130mm

130mm

The above dimensions are based on doors same side. Measurements and finishes may vary depending on options. Contact Southwell for details. *Finishes shown are not Standard. WARRANTY 1 year full warranty.

36 Edward St, Camden NSW Australia 1300 793 793 southwell.com.au

28 AWARDS FOR EXCELLENCE

Service Member of the Year Presented by SSAA

WINNER

Cushman & Wakefield Earning recognition as the recipient of the Service Member of the Year Award in the 2023 SSAA Awards for Excellence is the Cushman & Wakefield Self Storage team.

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he Self Storage Performance Indicators (SSPI) initiative has garnered widespread acclaim and recognition since its inception in the latter part of 2022.

The SSPI was born from the desire to systematically track and analyse the performance metrics of self storage facilities across the TransTasman markets. Through tracking key parameters such as average storage fee rates, occupancy levels, Revenue Per Available Meter (RevPAM), concessions, and arrears performance, the SSPI offers unparalleled insights into the dynamics shaping the industry.

Originally championed by Linda Sharkey and Hugh Davies, the series was designed to capture the preCOVID market so performance over the pandemic and beyond could be accurately tracked. They sought to improve the way in which the self storage market is monitored by establishing a more refined and broader data fed indicator series.

By expanding parameters beyond what was previously tracked in sector indices, the SSPI allows for more valuable insights, allows those using it to monitor various trends in addition to the key drivers of fee rate and occupancy, and provides key operators with a benchmark for operational practices such as concessions to ensure they are used appropriately.

The knowledge is shared in an effort to protect the market against practices which have the ability to

INSIDER 138 SEPTEMBER 2024

SELF STORAGE

PERFORMANCE INDICATORS March 2024

HIGHLIGHTS

Six Monthly Change

The SSPI tracks the performance of the major self storage markets across Australia and New Zealand. With the largest sample size in the market (almost 280 self storage facilities) and all major operators for each market contributing, the SSPI is the most accurate reflection of market performance available across the Trans-Tasman self storage industry.

Average Storage Fee Rate +7.0% Perth $354

Aside from Auckland, the March 2024 results demonstrate continued growth in the achieved average storage fee rate across all monitored markets. Occupancy levels have continued to decline across all markets except Melbourne, with a marginal increase, and Brisbane, where it plateaued. RevPAM grew across three of the six markets, with a marginal decline observed in Adelaide, Brisbane, and Auckland.

(by area) -2.9% Occupancy Adelaide 87.1%

+4.1% RevPAM Perth $292

Perth recorded the strongest RevPAM growth of 4.1% over the past six months. Perth has continued to have the strongest RevPAM growth over the 48 months since the SSPI commenced in March 2020, at 91%, followed by Adelaide (50%), Brisbane (45%), Sydney (42%), Melbourne (37%) and Auckland (21%).

AVERAGE STORAGE FEE RATE ($/m² p.a.)

OCCUPANCY % (by area)

RevPAM ($/m² p.a.)

$500.00

95.00%

$400.00

$450.00

90.00%

$350.00

$350.00

85.00%

$300.00

$300.00

80.00%

$250.00

75.00%

$200.00

$150.00

70.00%

$150.00

$100.00

65.00%

$100.00

$400.00

$250.00 $200.00

Adelaide

Auckland

Brisbane

Adelaide

Auckland

Brisbane

Adelaide

Auckland

Brisbane

Melbourne

Perth

Sydney

Melbourne

Perth

Sydney

Melbourne

Perth

Sydney

“

Cushman & Wakefield has raised the bar for industry data and insights and set a precedent for collaborative innovation and excellence. impact industry, such as excessive discounting and overuse of incentives.

Now, Dominic Morley, Associate Director of Valuations & Advisory, is the driving force behind SSPI. Every six months under Dominic’s guidance, the Cushman & Wakefield team collate and analyse data sets from approximately 270 self storage facilities across different markets, which demands precision and rigour.

This meticulous approach ensures the accuracy and reliability of the insights provided by the SSPI. It is also important to underscore the altruistic nature

of this endeavour, as the SSPI is delivered to industry pro-bono, underlining Cushman & Wakefield’s commitment to the collective advancement of the self storage industry. While the detailed findings of the SSPI are exclusively available to contributors, they recognise the significance of disseminating key insights to the broader public domain. This raises the awareness of self storage and assists with the continuing maturity of the asset class. Extracts of the research have been published in the Australian Financial Review and the Sydney Morning Herald, which further promotes the self storage sector.

As the Service Member of the Year Award recipient, this recognition serves as a testament to the efficacy and impact of their endeavours.

Through these initiatives and the support of the industry, Cushman & Wakefield has raised the bar for industry data and insights and set a precedent for collaborative innovation and excellence. l www.selfstorage.org.au

Building Self Storage for over 20 years

regisbuilt.com.au

Æ Storage Unit Construction

Æ Permits

Æ Architectural Design

Æ Turn Key Solutions

Æ Engineering

Æ Building Structures

Æ Building Conversions

Æ Warehouse Construction

1300 388 224

info@regisbuilt.com.au

30 AWARDS FOR EXCELLENCE

Excellence in Industry Sponsored by R6 Digital

WINNER TAXIBOX

TAXIBOX continues to provide unparalleled storage and transportation services, setting new benchmarks for excellence in the industry.

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inner of the SSAA Industry Awards for Excellence in Industry, TAXIBOX, stands at the forefront of innovation in the self storage sector. Through its recent collaboration with U-Haul, one of the USA and Canada’s largest and most recognised storage providers, TAXIBOX has embarked on a transformative journey to revolutionise international moving and storage solutions. This groundbreaking partnership represents a significant milestone in the industry, offering customers unparalleled convenience and efficiency in relocating between Australia, the USA, and Canada.

The genesis of this initiative lies in recognising the challenges faced by individuals and families undertaking international moves. With numerous logistical complexities and variable costs involved, navigating the process can often be overwhelming. Leveraging its extensive experience in simplifying local and interstate moves, TAXIBOX identified an opportunity to extend its services globally.

By partnering with U-Haul America and integrating (bring this up to previous line) its U-Box service into its existing infrastructure, TAXIBOX aimed to streamline the international moving experience while upholding its commitment to quality and reliability.

The journey towards implementing this initiative involved a series of strategic steps to ensure seamless operations and exceptional customer service.

Collaborating closely with U-Haul’s team, TAXIBOX worked to integrate the U-Box service into its existing technical framework, enabling customers to benefit from a unified storage and transportation solution across borders.

Developing a user-friendly online booking system for international moves was another crucial aspect of the initiative, aimed at simplifying the customer process and enhancing accessibility.

Additionally, TAXIBOX liaised with international carriers to establish efficient processes and competitive rates, ensuring smooth transit of storage units between countries.

Comprehensive staff training programs were conducted

INSIDER 138 SEPTEMBER 2024

to equip personnel with the necessary skills to handle customs clearance and international deliveries precisely and efficiently. Transparent pricing structures were implemented to provide customers with clarity and confidence throughout the moving process, further enhancing the overall experience.

The impact of this initiative extends beyond individual customers to the broader industry and community. By simplifying the international moving process and offering fixed fees, TAXIBOX and U-Haul have alleviated customer stress and uncertainty while setting a new benchmark for industry standards. Unlike traditional international moves that involve multiple handling and repacking stages, this partnership offers a seamless door-to-door experience, revolutionising the industry’s approach to overseas relocations.

Moreover, the initiative contributes to the ongoing growth and evolution of TAXIBOX, expanding its reach and customer base while enhancing profitability. The partnership has already yielded significant returns, evidenced by the enthusiastic reception and uptake of U-Boxes in each operational city across Australia.

Additionally, it has paved the way for future growth opportunities, laying the groundwork for potential expansions into other regions and continents.

Beyond the immediate benefits, the partnership with U-Haul sets the stage for further innovations and automation, with plans to develop an online booking platform for seamless, self-service transactions.

As the partnership evolves, it is expected to create new job opportunities and drive additional revenue streams for TAXIBOX, ensuring sustained growth and success well into the future. l www.selfstorage.org.au

Excellence in Sustainability Sponsored by Storco

WINNER TAXIBOX

By keeping the good aspects of life intact, TAXIBOX sets a standard for sustainability in the industry, making it a deserving winner of the SSAA Industry Award for Sustainability.

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AXIBOX has embarked on a Corporate Social Responsibility (CSR) journey aimed at making a meaningful impact on social causes while keeping the good aspects of life intact. The initiative began with a workshop session where the team brainstormed ideas and social initiatives close to their hearts, focusing on selecting the most impactful ones to pursue.

Two significant projects launched in 2023 exemplified TAXIBOX’s commitment to sustainability.

Initiative 1: Plant-A-Tree

In collaboration with Carbon Neutral, TAXIBOX pledged to plant a native tree for every booking. This initiative contributes directly to restoring the Yarra Yarra Biodiversity Corridor in Western Australia, reconnecting habitats for native wildlife.

Initiative 2: Recycling Our Covers

TAXIBOX repurposes hundreds of tarpaulin covers annually. By creating a line of products utilising these materials, it reduces waste and offers unique items for

www.selfstorage.org.au

sale through its online store, box shop. The inspiration behind these initiatives stemmed from a commitment to address environmental challenges and align with TAXIBOX’s disruptive and innovative brand ethos. By partnering with Carbon Neutral, TAXIBOX ensures accountability and responsible biodiversity restoration.

Additionally, covers recycling reduces resource wastage and meets customer demand sustainably.

These initiatives have significantly improved TAXIBOX’s environmental footprint, with over 2,400 trees planted in 2023 alone, equivalent to over six football fields.

The scalability of these projects ensures continued momentum with business growth, further enhancing sustainability efforts.

TAXIBOX’s dedication to “The Good Stuff” sets a positive example for the self storage industry, demonstrating a proactive approach to environmental responsibility. The potential to apply these initiatives across industries and communities presents exciting opportunities for wildlife conservation and resource repurposing.

While the financial investment in these initiatives is manageable, the environmental and social returns are paramount. Strong team support fosters TAXIBOX’s unique culture and underlines the value of these sustainability efforts.

TAXIBOX’s “The Good Stuff” initiatives exemplify a commitment to positively impacting society and the environment. l

SEPTEMBER 2024 INSIDER 138

Awards for Excellence The SSAA Awards for Excellence program is designed to recognise those leading the way in the self storage industry.

The SSAA Awards enhances and highlights how facilities operate.

This recognition fosters innovation across the industry and motivates teams to excel, leading to long-term industry success.

A judging panel of distinguished industry leaders will critically assess all entries in their respective categories.

The finalists will be celebrated across the industry, with winners announced at the SSAA Awards for Excellence Gala Dinner on Thursday, 14 November.

Key dates Nominations: Now open Nominations close: 27 September 2024 Finalists announced: 1 November 2024

Awards Facility of the Year (Up to 150 units) Facility of the Year (150 – 500 units) Facility of the Year (Over 500 units) Best Facility Expansion or Upgrade Manager of the Year Service Member of the Year Excellence in Innovation Recognising excellence in innovation and improvement to a business process, product or service that benefits the self storage facility, industry or wider community.

Open to all member categories.

Excellence in Sustainability Recognising excellence in sustainability including environmental, social and governance initiatives that benefits the self storage facility, industry or wider community.

Open to all member categories.

Excellence in Community Engagement Recognising excellence in engaging with the local or broader community for societal benefit and/or outstanding contributions to community.

Open to all member categories.

Excellence in Industry Awards Gala Dinner: Thursday 14 November 2024 JW Marriott, Surfers Paradise, Queensland as part of the 2024 Convention

Recognising excellence in industry leadership, education, transformation or other business projects or initiatives that positively impact the self storage sector. Open to all member categories.

SSAA DINK 33

How to prepare a stand-out submission: TELL YOUR STORY This is your chance to impress the judges with your business story and share your achievements. Share your insights and provide examples so the judges understand your business journey.

INVOLVE YOUR TEAM Brainstorm ideas with your team and get them involved in the process.

LET YOUR PERSONALITY SHINE THROUGH Your business is your passion; let that jump off the page and captivate the judges.

PROOFREAD Have someone read over your submission and give you objective feedback.

A PICTURE TELLS A THOUSAND WORDS Use imagery and graphics to support your submission. A selection of photographs can help bring your story to life and diagrams or graphics can help illustrate a complex topic. Including a video as part of your submission will take it to the next level!

ATTACHMENTS As part of your nomination you are required to attach your business logo and hi-res images and/or video. This is important as the images will be used to showcase your nomination in the Insider magazine, online and across the industry, so you want your business to look its best!

Nominations Now Open Apply online: Eligibility, award criteria and the submissions portal is available online at https://selfstorage.org.au/ convention24/#awards

Proudly presented by

34 REVENUE MANAGEMENT

FACTORS

CHALLENGES & RISKS

Dynamic pricing

Is your self storage business equipped to offer the best value to customers in real time?

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o remain competitive and relevant in today’s changing times, self storage businesses need to prioritise agility and adaptability. Technological advancements, shifting consumer preferences and evolving market conditions underscore the importance of implementing dynamic tools, particularly in pricing, to enhance customer satisfaction, improve operational effectiveness and maximise performance.

Under the radar of customer obliviousness, dynamic pricing is now prevalent in many online queries, clicks, and engagements across a range of businesses. From significant fluctuations in flight prices during travel decision-making, to varying ride-share costs based on time of day, driver availability, and local competition, the use of dynamic pricing is now widespread. Online shopping giants like Amazon and Temu are some of the biggest adopters of adjusting prices in real-time to maximise revenue and manage demand effectively.

Dynamic pricing can help self storage operators in several key ways, enhancing their ability to maximise revenue, manage unit inventory, and respond to market conditions. Here’s how: 1. Optimises occupancy rates by adjusting prices based on demand.

2. Enhances revenue management by charging different prices for units based on size, location, and availability.

INSIDER 138 SEPTEMBER 2024

3. Allows quick response to market trends and competitor actions through flexible pricing strategies.

4. Facilitates seasonal adjustments to meet fluctuating demand throughout the year.

5. Enables customer segmentation for tailored pricing based on rental behaviour and preferences.

Dynamic pricing does not however come without risks, some of which include:

1. Customer Perception:

Fluctuating prices may confuse or frustrate customers accustomed to stable rates, potentially leading to dissatisfaction or reluctance to rent.

2. Operational Complexity:

Implementing dynamic pricing can require sophisticated systems and continuous monitoring, increasing operational complexity and perhaps costs.

3. Competitive Pressure: Rapid price adjustments in response to competitors’ moves can lead to pricing wars, eroding profitability.

4. Fairness Concerns: Customers might perceive dynamic pricing as unfair if they feel prices are not transparent or consistent.

Managing these risks becomes a balancing act between the right pricing strategy for your business, customer expectations and market dynamics while ensuring transparency and compliance with regulatory requirements.

“

Ready to implement dynamic pricing into your business? First, it’s crucial to select tools and methods to automate and optimise pricing strategies.

Ready to implement dynamic pricing into your business? Firstly, selecting tools and methods to automate and optimise pricing strategies is crucial. Options range from building formulas within existing programs like Microsoft Excel, to using the built-in tools in self storage management software, to sophisticated AI platforms that integrate with your operating software and website. Your ultimate decision should take into consideration your business scale, budget, and desired automation level. Starting simple and testing a range of strategies is a great way to get started before investing in some of the more sophisticated systems in the market.

By leveraging dynamic pricing, self storage operators can effectively balance supply and demand, optimise their revenue, and maintain a competitive edge in the market.

To learn more, head to the Member Portal and watch the revenue management session from M23. l www.selfstorage.org.au

NEW SERVICE MEMBERS 35

SSAA New Service Members

Self Storage Advisory Australia is a licensed

real estate agency specialising in selling self storage assets. With over a decade of global industry-specific experience, their comprehensive knowledge of self storage real estate underpins their ability to achieve the best outcomes for their clients. They sell self storage, because they know self storage.

Self storage investment sales: Self Storage Advisory Australia offers services to both institutional and private clients across Australia. Whether selling a single facility or a portfolio of assets, each campaign is specifically tailored to achieve the best outcome for their clients.

Self storage development: Their development experience spans from concept design to the delivery of large-scale self storage projects. Their comprehensive understanding of self storage development supports clients through every stage of the process, from feasibility analysis to securing capital funding.

Strategic consulting: Whether you are a new investor or seasoned operator, their financial modelling capabilities offer institutional-quality analysis. Utilising their proprietary research platform, StorExplore, they leverage real-time data to analyse new and existing opportunities, guiding your investment decisions.

Leadership and contact: Stefan Kulas is the

Managing Director of Self Storage Advisory Australia and has been involved in, or has facilitated, over $500 million in transactions and development. In 2024, Stefan founded Self Storage Advisory Australia to provide sellers with a trusted partner that can provide them with the knowledge and expertise they deserve.

To discuss their full breadth of services, please contact Stefan at +61 478 900 416 or stefan@selfstorageadvisory.com.au

Introducing Storform – Your alternative self storage fitout provider

Storform stands as a beacon of reliability and efficiency in the self storage fit-out industry, dedicated to quality service and fostering strong relationships throughout the sector. As a comprehensive self storage fit-out provider, Storform offers a range of services tailored to meet any facility’s needs.

Services Include:

Supply and construction of self storage partition systems: Ensuring robust and secure storage solutions.

Design of self storage partition layouts: Maximising

any facility’s lettable area for optimal space utilisation.

Ceilings, partitions, CFC cladding, and carpentry works: Bundling trade scopes together to enhance

cost-effectiveness, time management, and operational efficiency.

Nationwide service commitment: Storform’s dedication to service knows no bounds. They bring toptier fit-outs, innovative designs, and tailored solutions to any location in Australia. Regardless of a facility’s location, Storform ensures the highest quality service.

Their extensive work with Kennards Self Storage, including projects at Yarrabilba (Hutchinson), Browns Plains (Total Constructions), and Goulburn (Apex), showcases their capability and dedication.

Industry expertise: Although new to the self storage sector, Storform’s background as builders specialising in ceilings, partitions, cladding, and carpentry through DG Building Concepts spans over a decade. This experience translates into superior service, exceptional quality, and swift project completion compared to larger providers.

Client feedback consistently advocates for Storform’s ease of collaboration and remarkable efficiency.

Proudly Australian-owned and operated: Storform takes pride in being an Australian-owned and operated company committed to delivering excellence across the nation. Experience the Storform difference – where quality, efficiency, and customer satisfaction come first.

Email: sfsales@storform.com.au or call Oscar Keddy: 0407 271 212 / John Clarke: 0431 402 843

www.selfstorage.org.au

SEPTEMBER 2024 INSIDER 138

36 OH&S

Revolutionising Enhancing safety through safety technology and automation

By Tim Callinan.

Safety Management System (SMS)

Definition: An SMS is a structured

approach to managing safety integrating policies, procedures, and practices to prevent accidents, injuries, and occupational illnesses.

Key components

l Consultation/worker engagement: Involving employees in safety decisions fosters ownership and commitment. Regular safety meetings, feedback channels, and participation in safety committees enhance engagement. l Incident/event investigation and corrective actions: Promptly investigate incidents, identify root causes, and implement corrective actions to prevent recurrence.

Learning from near-misses is crucial. l Standard Operating Procedures (SOPs): Clearly documented SOPs ensure consistent safety practices. They guide employees on safe work methods, emergency procedures, and hazard controls. l Preventative maintenance of plant and equipment: Regular maintenance minimises equipment failures, reducing safety risks. Predictive maintenance techniques enhance reliability. l Audit/inspections: Regular audits and inspections identify safety gaps. Corrective actions based on findings improve safety performance. l Technology for streamlining safety management: Tools like safety management software (e.g., “Safety Champion Software”) streamline processes, track incidents, manage compliance, and provide real-time data for decision-making. Purposebuilt software centralises safety data, automates workflows, and facilitates compliance.

INSIDER 138 SEPTEMBER 2024

l Good housekeeping and 5S: A clean, organised workplace reduces hazards. Implementing 5S principles (Sort, Set in order, Shine, Standardise, Sustain) enhances safety culture. l Training in safety and operations: Regular training ensures employees understand safety protocols, emergency procedures, and risk mitigation strategies. l Measuring performance: Metrics such as incident rates, near-miss reporting, and safety observations gauge safety performance.

Operational Excellence

Definition: Operational excellence

focuses on continuous improvement, efficiency, and effectiveness across all processes.

Key aspects:

l Quality management: Robust quality systems reduce defects, errors, and customer complaints, positively impacting safety. l Process optimisation: Streamlining processes minimises waste, enhances productivity, and reduces safety risks. l Leadership and culture: Safety leadership and a safety-conscious culture drive operational excellence. Leaders set the tone for safety behaviours. l Employee engagement: Engaged employees contribute to operational excellence. Safety engagement aligns with overall performance. l Risk management: Identifying and mitigating risks (including safety risks) is essential for operational excellence. l Continuous improvement: Kaizen principles drive excellence.

Regularly assess and improve safety practices. l Data-driven decision-making: Operational excellence relies on data analytics. Safety data informs decisions.

Tim is an experienced Health and Safety Practitioner, OHS and Environmental systems Auditor and Tertiary Qualified Engineer.

He has held operational and consulting roles, being responsible for Health and Safety and developed, implemented, and maintained OHS and Environmental Management Systems for global organisations in the manufacturing, construction, and logistics industries.

l Collaboration: Cross-functional collaboration enhances overall performance, including safety outcomes.

Synergy and alignment

l A robust SMS contributes to operational excellence by ensuring safe, efficient processes. l Operational excellence supports safety by promoting best practices, employee engagement, and risk reduction.

In summary, a robust safety management system and operational excellence are symbiotic, and when integrated, they create a business culture that benefits all stakeholders – employees, managers, customers, and shareholders/owners alike. l

The OH&S Help Desk has been established by the SSAA to support its members. This advisory service is free. Free call 1800 067 313 (Australia); 0800 444 356 (New Zealand); or email admin@selfstorage.com.au. www.selfstorage.org.au

HR 37

Engaging employees

By Cath Nicholson.

W

hen employees are engaged, they are more likely to be loyal and work harder. Engaged employees are less likely to leave, which helps reduce costly staff turnover. Ensuring employees have the right tools and environment to perform their tasks efficiently contributes to operational excellence.

Here are some ways to encourage engagement in your workplace: l Incorporate policies and procedures l Introduce a tailored policy suite to establish clear codes of behaviour and expectations. l Provide procedures on how to follow these rules, ensuring each employee understands them.

Record that each policy has been read and agreed to by employees.

“

Experienced business operators often stick to traditional 9–5 schedules and hierarchical management styles.

It’s essential to adapt to contemporary business practices where employees have more of a voice.

Flexible working conditions

Listen to requests for flexible working arrangements, accommodating them where possible. For example, employees might need to adjust their schedules to manage family responsibilities.

Digitalisation

Modern workforces expect businesses to use digital tools for task management. Ensure every employee can access necessary systems. While many may find this straightforward, provide training for older employees to ensure efficiency. www.selfstorage.org.au

their actions and any workplace issues contributing to negative behaviour. Listen to their feedback.

Introduce an Employee Assistance Program

An Employee Assistance Program (EAP) offers free and confidential counselling to address employees’ mental health and personal well-being. Ensure a physically and psychologically safe work environment.

Introduce fun activities

Embrace modern working practices

Experienced business operators often stick to traditional 9–5 schedules and hierarchical management styles. However, it’s essential to adapt to contemporary business practices where employees have more of a voice and influence over their roles. This shift can be challenging but is necessary for effective management today.

Cath Nicholson, Chief Communications Officer, HR Central.

Review salaries yearly & consider employee benefit schemes

Financial rewards remain crucial for employee satisfaction. With the high cost of living, financial stress can lead to disengagement. Reward good performance and attitudes with salary increases when possible, and always comply with minimum wage increases.

Introduce benefits like novated lease schemes or discounted insurance and utility offers to support employees financially.

Manage performance - address negative behaviour promptly Meet with disengaged employees as soon as possible. Provide examples of disruptive behaviour or unmet tasks. Conduct open, two-way conversations to understand their awareness of

Given the significant time employees spend at work, introduce fun initiatives like group lunches, social outings, and exercise classes. These activities encourage employees to share their personal interests and build stronger interpersonal relationships. Interacting with different personality types helps create a more cohesive team.

Creating a positive culture

Every employer can foster a positive culture and a productive work environment. Implementing these strategies will help retain great people and enhance overall engagement.

By incorporating these practices, businesses can create a thriving, engaged workforce that is loyal, productive, and satisfied. l

If you would like any further information call the SSAA

HR HELP DESK 1300 01 SSAA / 1300 017 722

SEPTEMBER 2024 INSIDER 138

38 LEGAL

Ensuring legal compliance in digital client engagement

T

he digital era has reshaped client engagement in a contemporary business landscape, particularly through electronic communication. However, in light of these advancements, it remains critical that businesses operate within legal parameters, especially those outlined by the Privacy Act 1988 (Privacy Act), Spam Act 2003 (Cth) (Spam Act) and Australian Privacy Principles (APPs).

Ensuring compliance with these frameworks is a legal requirement and essential in maintaining operational excellence and fostering trust with customers.

OUTLINE OF THE RELEVANT LAW AND PRINCIPES Handling of personal information

The APPs have been established under the Privacy Act, which outlines the requirements for using client information and marketing practices.

It is essential that operators carefully review and understand these principles to ensure compliance.

What are the relevant APPs? APP 3 - Collection of solicited personal information1

l This requirement outlines when an operator can request personal information from a client.

Customer information may only be gathered if it is reasonably necessary or directly related to the business’ functions and activities. Such information can only be collected by lawful means, for instance, by making a direct request to the client.

APP 5 - Notification of the collection of personal information2 l Operators must clearly outline to clients the reasons for collecting personal information. l Operators must also disclose their contact details if customers wish to inquire about handling, accessing or correcting their personal information.

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APP 6 - Use or disclosure of personal information3

l Personal information must only be used for the reason of original collection (the ‘primary focus’).

A ‘primary purpose’ can include direct marketing activities. l If disclosure is essential for other reasons, this must be brought to the client’s attention. An example may be when disclosure may be necessary in the case of an emergency or for the purpose of law enforcement.

Tony Raunic.

Compliance with the Spam Act

The Spam Act regulates and applies to commercial emails and text messages from businesses to consumers/customers. The Australian Communications and Media Authority (ACMA) is the main statutory authority overseeing and enforcing the Act. Commercial messages include any offers, promotions, and advertisements for goods and services to existing clients and prospective customers. 4 If any part of the message is commercial, the entire message will be considered a commercial electronic message and caught by the Spam Act. At a glance, to avoid contravening the Spam Act, the facility should ensure that any electronic (commercial) communications (by email, SMS or instant messaging) to individuals have: 1. Consent from recipient 2. Functional unsubscribe option 3. Facility contact information Businesses must ensure that they have the recipient’s permission to receive commercial electronic messages.5 l Express consent can be obtained by a customer’s written confirmation, ticking a checkbox with a clear acknowledgement or filling out a registration form for messaging services. l Although businesses are recommended to obtain express

Eryn Dessiniotis.

Maria Wu.

consent, inferred consent can also be obtained, which permits messages to customers/ clients. This would depend on the ongoing relationship with the customer (e.g. a 12-month subscription) and relevant messages to the client-business relationship. l Note that inferred consent does not apply to any one-off provision of services or goods.

Businesses must also have a functional unsubscribe option so that the message recipients www.selfstorage.org.au

“

The APPs have been established under the Privacy Act, which outlines the requirements for using client information and marketing practices. It is essential that storers carefully review and understand these principles to ensure compliance. can easily opt out of any future messages. Instructions to unsubscribe should be clear, and if the recipient unsubscribed, businesses should comply with the request within five working days.

The unsubscribe option should not: l Require a payment upon unsubscribing l Cost more than the standard message fee l Require further personal information l Require logging in or creating an account to unsubscribe Lastly, businesses should clearly identify that any messages are sent by the facility and provide the facility’s contact details.

Examples of non-compliance

l In May this year, Pizza Hut was fined $2.5 million for sending customers millions of messages that fell short of legal compliance with the Spam Act. Messages were: • Sent without consumer consent; • Did not have Pizza Hut’s contact information; and • Lacked a functional unsubscribe option l Apart from Pizza Hut, the ACMA has already “prosecuted” and penalised two other businesses this year for spam messages. l In 2023, seven other businesses (including Ticketek, Kmart and Uber) were found to have contravened the Spam Act, with the largest fine up to $3.5 million. www.selfstorage.org.au

In light of growing investigations by the ACMA, facilities should ensure that any electronic messages and emails to customers are compliant with the Spam Act.

Danger zones applicable to SS

Electronic communications “at risk” of insufficient compliance include: l direct marketing emails/ telemarketing messages l newsletter subscriptions l responding to a customer’s enquiry that was via online forms l messaging and notifying existing storers l e.g. changes to storage policies, installation of new security measures

Protecting your business

The facility should also consider whether its online enquiry forms (if any) and website privacy policy clearly indicate the kind of personal information it collects and how might it use that personal information such as: l contacting potential customers directly to provide detailed information relevant to their enquiries. l provide further periodic marketing advertisements of storage services.

Please see below, the preliminary checklists for electronic messages.

Checklist for messages and emails

Business details including: l Business Legal Name • Australian Business Number (ABN) • Contact Details (phone number, address, email, website) l Consent from the message recipient • Ensure that the message recipient has not made an unsubscribe request within five business days of this message. l Categorisation of your message (commercial/non-commercial) • [commercial electronic message] applies to promotion, advertisement and messages providing further information on goods, business or services.

l Functional unsubscribe link or clearly worded unsubscribe instructions • Example from ACMA (Australian Communications and Media Authority) Email: To stop receiving messages from us, simply reply to this email with ‘unsubscribe’ in the subject line.

SMS: Reply STOP

Checklist for online (enquiry) form6

l Information on how the facility handles personal information including: • The collection purpose and use E.g. We will use the information you have provided to contact you and handle your enquiry.

• Type of information Instructions for client to access their information E.g. If you would like to access information that the facility holds about you, please email [____]. l Hyperlinks for further details including • your privacy policy • OAIC website and the APPs. l

Endnotes 1

2 3 4 5 6

Chapter 3: APP 3 Collection of solicited personal information | OAIC Chapter 5: APP 5 Notification of the collection of personal information | OAIC Chapter 6: APP 6 Use or disclosure of personal information | OAIC S6 of the Spam Act Is your marketing breaking spam laws? | Business Victoria Based on the OAIC Enquiry Form

Thanks to by Tony Raunic, Managing Principal and Maria Wu and Eryn Dessiniotis, Law Students Hunt & Hunt Lawyers for this contribution.

Disclaimer: The information contained in this article is of a general nature and is not intended as legal advice. It is important that you seek legal advice that is specific to your circumstances.

Please refer to the SSAA’s website for more information on the SSAA’s Legal Help Desk.

SEPTEMBER 2024 INSIDER 138

40 TRADE DIRECTORY – TRUSTED SUPPLIERS TO THE SELF STORAGE INDUSTRY ACCESS CONTROL, FIRE & SECURITY PTI SECURITY SYSTEMS

T: Sales: 1300 798 860 Support: 1300 159 473 E: sales@ptistoragesecurity.com.au www.ptistoragesecurity.com.au

NOKĒ™ SMART ENTRY T: +61 7 3865 1600 E: sales@janusintl.au www.janusintl.au/noke

AD-TECH Security Adrian Rostirolla T: 1300 306 090 E: adrian@ad-tech.com.au www.ad-tech.com.au

AlarmQuip Security Systems Evan Richardson T: 1300 552 520 E: admin@alarmquip.com.au www.alarmquip.com.au

Cobra Electric Fencing Matthew Golland T: +61 413 901 007 E: sales@cobraelectricfencing.com.au www.cobraelectricfencing.com.au Digital Surviellance Solutions Access Control, Fire & Security Brett Archer T: +61 3 8360 3055 E: brett@digitalss.com.au www.digitalss.com.au

Gallagher Group Limited T: +64 7 838 9800 E: sales.nz@security.gallagher.com www.security.gallagher.com

Inside Out Security Brendon Neal T: +61 7 4243 6235 E: service@insideoutsecurity.com.au www.insideoutsecurity.com.au

Integrated Control Technology Limited T: +64 800 428 111 E: sales@ict.co www.ict.co Millennium Technology Shane Goodall T: 0800 724 376 E: info@millenniumtechnology.co.nz www.miltech.co.nz OpenTech Alliance T: +44 7825 557 826 E: eusales@opentechalliance.com www.opentechalliance.com QueAccess Pty Ltd Mike Bristol T: 1300 783 222 E: info@QueAccess.com.au www.queaccess.com.au

Richmond Rolling Solutions Kristal Maio T: +61 3 9551 2233 E: sales@richmondau.com www.richmondau.com

Security Distributors Australia Pty Ltd T: 1300 882 101 E: info@securitydistributors.com.au www.securitydistributors.com.au

INSIDER 138 SEPTEMBER 2024

Security Vision Networks T: 1300 500 606 E: sales@secvision.com.au www.secvision.com.au/self-storage Self Storage Security Ltd David Bateman T: +64 22 493 7700 E: dave@selfstoragesecurity.nz www.selfstoragesecurity.nz

Sentinel Storage Security Jason Keane T: 1300 852 117/+61 3 9988 2035 E: sales@storagesecurity.com.au www.storagesecurity.com.au StorAxxS T: +61 7 3088 8091 E: support@storaxxs.com www.storaxxs.com

ANCILLARY SERVICES

STORAGE AUCTION iBidOnStorage Brennan McLoughlin T: +61 2 4302 0605 E: info@ibidon.com.au www.ibidonstorage.com.au

TELECOMMUNICATION IGD Computer Solutions Pty Ltd T/A 3SIP Services Orhan Guzel T: 1300 843 256 E: sales@igd.com.au www.3SIPServices.com.au URL Networks Ashley Breeden T: 1300 331 178 E: support@url.net.au www.url.net.au

ENERGY

DESIGN & CONSTRUCTION

Choice Energy Pty Ltd ATF Choice Energy Unit Trust T: 1300 304 448 E: info@choiceenergy.com.au www.choiceenergy.com.au

JANUS INTERNATIONAL AUSTRALIA

CLEANING Sweepers Australia Pty Ltd Michelle Maxwell & Vaughan Rose T: +61 3 9562 7533 E: info@sweepersaustralia.com.au www.sweepersaustralia.com.au

LOCKS Lock Distributors Australia Martin Coote T: 1800 28 77 24 E: sales@lockdistributors.com.au www.lockdistributors.com.au

Rubik Sebastian Kerekes T: 1300 852 117 E: sales@storagesecurity.com.au www.rubikapp.com

PACKAGING VISY BOXES & MORE

Sonja Becke T: 13 84 79 E: vbm_vic@visy.com.au www.boxesandmore.com.au Branches across AUS and NZ

PRINTING Homestead Press Ingrid Nammensma T: +61 2 6299 4500 E: printing@homesteadpress.com.au www.homesteadpress.com.au

SIGNAGE PICHA Group Dan Willis T: 1300 086 695 E: info@pichagroup.com.au www.pichagroup.com.au

Stephen Boxall T: +61 7 3865 1600 E: sales@janusintl.au www.janusintl.au

STORCO STORAGE SYSTEMS Jonathan Layton T: +61 2 6391 2800 E: sales@storco.com.au www.storco.com.au B&D Doors Lee James T: +64 21 360 396 E: lee.james@bnd.co.nz www.bnd.co.nz

BJB Architects Pty Ltd T: +61 2 8970 5417 E: barry@bjbarchitects.com.au www.bjbarchitects.com.au

Bruac Design Michael Bruton T: +61 416 352 057 E: admin@bruacdesign.com.au www.bruacdesign.com.au Cloustruct Pty Ltd Robert Clouston T: +61 409 726 789 E: bobby@cloustruct.com.au www.cloustruct.com.au DG Building Concepts John Clarke T: +61 431 402 843 E: john@buildingconcepts.net.au www.buildingconcepts.net.au Gliderol Garage Doors Tom Ainscough T: +61 8 8360 0000 E: sales@gliderol.com.au www.gliderol.com.au

Indecon Pty Ltd T: +61 8 6209 5432/+64 7 809 4003 E: info@indecon.com.au www.indecon.com.au

www.selfstorage.org.au

TRADE DIRECTORY | 41 RegisBuilt Goup Anthony Regis T: 1300 388 224 E: info@regisbuilt.com.au www.regisbuilt.com.au Storcad Pty Limited Javier Rezzonico T: +61 447 566 988 E: info@storcad.com.au www.storcad.com.au Storform Pty Ltd Oscar Keddy T: +61 407 271 212 E: oscar@storform.com.au https://www.storform.com.au

Structor Projects Pty Limited Shayne White T: +61 2 6331 5428 E: shayne@structorprojects.com.au www.structorprojects.com.au Taurean Door Systems Vikram Indugula T: +61 3 9721 8366 E: Vikram.Indugula@stramit.com.au www.taureands.com.au Total Construction Pty Ltd Steven Taylor T: +61 2 9746 9555 E: stevet@totalconstruction.com.au www.totalconstruction.com.au

DIGITAL SERVICES Big Budda Boom Pty Ltd Andy Pudmenzky T: 1300 660 937 E: info@bigbuddaboom.com.au www.bigbuddaboom.com.au Digital First Robbie Cameron T: +27 216-713233 E: info@digitalfirst.co.uk www.digitalfirst.co.uk

Jigsaw Ensemble Pty Limited Chinthaka Mampitiya T: +61 413 440 086 E: chinthaka@jgsw.com.au https://jgsw.com.au/ R6 Digital Michael Dogger T: +61 7 3889 9822 E: sales@r6digital.com.au www.r6digital.com.au

Unwired Logic Aaron Farney T: +81 034 588 4511 E: info@unwiredlogic.com www.unwiredlogic.com/en

INSURANCE SERVICES AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: +61 2 9253 8350 www.business-insurance.aon. com.au/insurance-for-otherprofessionals/self-storage-insurance AON Risk Services New Zealand Jeffery Nathan E: jeffery.nathan@aon.com T: 0800 266 276 www.aon.co.nz

www.selfstorage.org.au

Arete Risk & Insurance Solutions Joel Morrell T: +61 475 744 111 E: joel.morrell@areterisk.com.au www.areterisk.com.au

Australian Risk Applications Pty Ltd T: +61 2 9007 2491/+61 425 377 315 E: samantha@austrisk.com www.austrisk.com Jensten London Markets Limited trading as Basil Fry Adam Kellaway T: +44 74 1586 8590 E: adamk@basilfry.co.uk https://basilfry.co.uk

Midland Insurance Brokers Australia Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au www.midlandinsurance.com.au Wallace Mclean Limited Insurance Brokers and Risk Advisers Simon Keenan T: +64 9 358 7233 E: simon@wmmi.co.nz www.wallacemclean.co.nz

LIFTS & HOISTS

SOUTHWELL LIFTS & HOISTS Hamish McGregor T: +61 2 4655 7007 E: sales@southwell.com.au www.southwell.com.au

Loadmac Pty Ltd Chris Walker T: +61 431 281 108 E: chris.w@loadmac.com www.loadmac.com

Safetech Lifts & Hoists Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au www.safetech.com.au

MANAGEMENT SERVICES Kennards Self Storage Management Services Fiona Harding T: +61 2 9764 9815 E: fiona@kss.com.au www.kss.com.au

Pioneer Performance Leigh Thewlis T: 1300 857 903 E: admin@pioneerperformance.com.au www.pioneerperformance.com.au

Storage King Management Services Martin Richards, Australia/ New Zealand T: +61 2 9436 6200 E: martin@storageking.com.au www.storageking.com.au

StorHub Group Simon DeGaris T: +61 2 9168 3530 E: alysha.dutton@storhub.com.au www.storhub.com.au StoreLocal Mark Greig T: 1300 099 022 E: partners@storelocal.com.au www.storelocal.com.au

PROFESSIONAL SERVICES Action OHS Consulting Pty Ltd Craig Salter T: 1300 101 647 E: craig.salter@actionohs.com.au www.actionohs.com.au Bishop Collins Pty Ltd Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au www.bishopcollins.com.au

Gallagher Accountants Michael Gallagher T: 1300 263 260 E: michael@gallagheraccountants.com.au www.gallagheraccountants.com.au HR Central Cath Nicholson T: 1300 717 721 E: cath.nicholson@hrcentral.com.au www.hrcentral.com.au Hunt & Hunt Lawyers Tony Raunic T: +61 3 8602 9200 E: traunic@huntvic.com.au www.hunthunt.com.au Sharp Accounting T: +61 3 5338 7100 E: admin@sharpac.au www.sharpaccounting.com.au Suncorp Bank Steve Hammond T: 131 155 E: steven.hammond@suncorp.com.au www.suncorp.com.au

REAL ESTATE & VALUERS CBRE Limited Peter Hamilton T: +64 9 355 3333 E: peter.hamilton@cbre.co.nz www.cbre.co.nz/self-storage CBRE Dylan Adams E: dylan.adams@cbre.com www.cbre.com.au/real-estateservices/directory/valuationadvisory-services Colliers Andrew Collins T: +61 2 9017 6910 E: andrew.collins@colliers.com www.colliers.com.au/en-au Collins & Associates Malcolm Collins T: +61 3 8456 5134 E: malcolm@malcolmcollins.com www.malcolmcollins.com

Cushman and Wakefield Dominic Morley T: +61 2 8243 9999 E: dominic.morley@cushwake.com www.cushmanwakefield.com/ en/australia/services/valuationadvisory-services/self-storage Four Leaves Property Linda Sharkey T: +61 3 9070 2979 E: info@fourleaves.property www.fourleaves.property

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SEPTEMBER 2024 INSIDER 138

42 TRADE DIRECTORY (continued) & NEW MEMBERS Highway Frontage Specialist Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au www.selfstoragerealestate.com.au

HMW Real Estate Advisory T: +61 7 3832 6455 E: rossp@hmwrea.com.au www.hmwgroup.com.au/financialservices/real-estate-advisory

m3property Jeremy Hoffman T: +61 7 3620 7900 E: Jeremy.hoffman@m3property.com.au www.m3property.com.au Norling Consulting Pty Ltd Jon Norling T: +61 7 3236 0811 E: jon@norling.com.au www.norling.com.au

Savills Valuations Pty Ltd Chris Noseda T: +61 422 473 044 E: chris.noseda@savills.com.au www.savills.com.au/services/ valuation-and-advisory.aspx

Self Storage Advisory Australia Stefan Kulas T: + 61 478 900 416 E: stefan@selfstorageadvisory.com.au www.selfstorageadvisory.com.au Urbis Valuations Pty Ltd Shane Robb T: +61 2 8233 7627 E: SRobb@urbis.com.au www.urbis.com.au

SOFTWARE SOLUTIONS STORMAN SOFTWARE PTY LTD T: +61 7 3319 1522

STORMAN NEW ZEALAND T: +64 9 280 3393 E: sales@storman.com www.storman.com Alyta Pty Ltd Stephanie Scoleri T: +61 3 9808 1149 E: info@alyta.com www.alyta.co

Centreforce Technology Group Pty Ltd Dallas Dogger T: +61 7 3889 9822 E: sales@centreforceit.com.au www.centreforceit.com.au Sitelink Michael Dogger T: +61 7 3889 9822 E: support@sitelinksoftware.com.au www.sitelinksoftware.com.au Storeganise Miles Davison T: +1 416 639 0873 E: hello@storeganise.com www.storeganise.com Storesync Nick Scanlen E: sales@storesync.co www.storesync.co

INSIDER 138 SEPTEMBER 2024

STORAGE CONTAINERS

AUS FACILITY OVER 50

UNIVERSAL STORAGE CONTAINERS (USC)

Astina Space Cnr Old Bathurst Road and David Road EMU PLAINS NSW 2750 E: info@astinaspace.com.au

Shay McQuade T: +61 438 256 541 E: shay.mcquade@universalstorage containers.com www.universalstoragecontainers.com AIM Quickbuild Jason Dillon T: +61 3 9720 4455 E: jdillon@aimhire.com.au www.aimsitesolutions.com.au Boxwell T: +1 303 317 5850 E: sales@boxwell.co www.boxwell.co

Portable Storage Box Company Al White T: 1800 264 161 E: alan@portablestoragebox.com www.portablestoragebox.com

United Rentals Australia Pty Ltd T/A Royal Wolf Trading Craig Baker T: +61 2 9482 3466 E: removals@royalwolf.com.au www.royalwolf.com.au

NEW MEMBERS AUS ADDITIONAL OVER 50

Alexandra-Eildon Self Storage 7 Bunderboweik Street ALEXANDRA VIC 3714 E: leeanne.roberts@nutrien.com.au Rent-A-Space Casula 653-661 Hume Highway CASULA NSW 2170 E: casula@rentaspace.com.au Storage King Erina Heights Shop 5/375 The Entrance Road ERINA HEIGHTS NSW 2260 E: erinaheights@storageking.com.au Storage King Gisborne 2 Gallivan Road, NEW GISBORNE VIC 3438 E: gisborne@storageking.com.au Storage King Ingleburn 1 28A Williamson Road, INGLEBURN NSW 2565 E: ingleburn1@storageking.com.au Swift Storage Flagstone 88 Gates Road, FLAGSTONE QLD 4280 E: hello@swiftstorage.com.au Wilson Storage Bennetts Green 55 Pacific Highway BENNETTS GREEN NSW 2290 E: bennettsgreen@wilsonstorage.com.au

Wilson Storage Kangaroo Flat 33 Collins Street KANGAROO FLAT VIC 3551

E: accounts@wilsonstorage.com.au

Wilson Storage Launceston 45 Thistle Street West SOUTH LAUNCESTON TAS 7250 E: jason.sharpe@wilsonstorage.com.au Wilson Storage Tuggerah 8-10 Mildon Road TUGGERAH NSW 2259 E: accounts@wilsonstorage.com.au

Dalby Self Storage 18156 Warrego Highway DALBY QLD 4405 E: pjandejryan@bigpond.com Lock it storage 20 David Muir street SLADE POINT QLD 4740 E: info@lockitstorage.com.au

Self Storage Sheds Hervey Bay 30 - 32 Southern Cross Circuit URANGAN HERVEY BAY QLD 4655 E: enquiries@ssshb.com.au

Storage Zone 3-5 Gateway Crescent ORANGE NSW 2800 E: info@storagezonegroup.com.au

AUS FACILITY UNDER 50 Easy Lock Storage 24 Bailey Cresent Southport GOLD COAST QLD 4215 E: admin@easylock.com.au Megstin Self Storage & Transport 70 Enterprise Drive BEAUDESERT QLD 4285 E: freekvt@icloud.com Turner Road Industrial Storage 42 Turner Road SMEATON GRANGE NSW 2567 E: bookings@tristorage.com.au

AUS PROVISIONAL Daniel Hughes E: daniel@dhughesconstruction.com.au Garrath Holdstock E: garrath@troongroup.com.au Gus Dalle Cort E: gus.dallecort@gmail.com Mark Jessop E: mark.jessop@xtra.co.nz

AUS SERVICE-SUPPLIER Jigsaw Ensemble Pty Limited 103/1 Olive York Way BRUNSWICK WEST VIC 3055 E: chinthaka@jgsw.com.au Savills Valuations Pty Ltd Level 29/80 Collins Street MELBOURNE VIC 3000 E: chris.noseda@savills.com.au

NZ FACILITY OVER 50 RB Storage 16 Rakau Road, WHANGANUI MANAWATU-WHANGANUI 4501 E: tony.clarke72@gmail.com

NZ FACILITY UNDER 50 Container Co (NZL) Ltd 93 Eastern Hutt Road TAITA LOWER HUTT 2022 E: markbegbie@containerco.co.nz

NZ PROVISIONAL Maria Low E: m.low@slingshot.co.nz

www.selfstorage.org.au

The One Solution For Unit Security

Introducing PTI’s cutting-edge ProEdge Bluetooth smart latch. Launching Q3 2024.

The ProEdge Smart Latch simplifies door security for both operators and tenants with its next-generation Bluetooth technology that provides keyless access, automated rental possibilities, and overlocking functionality. This one latch is all that is needed to accommodate left and right-hand doors and is designed for both flat and corrugated doors. Tenants just need to swipe left on the app to unlock the latch. ● BLUETOOTH CONNECTIVITY Tenant access controlled through a next generation Bluetooth connection via the StorID mobile app. ● TAMPER RESISTANT BREAKAWAY TAB A breakaway tab, with onboard accelerometer, mitigates forced entry efforts and notifies both tenant and owner in real-time.

● STORLOGIX CLOUD INTEGRATION StorLogix Cloud connectivity through a robust mesh network provides operators with information on tenant access and overlocking capabilities. ● 3-YEAR BATTERY PERFORMANCE A single lithium manganese dioxide battery performs up to three years. A “wake” function extends the battery life so the unit is not always “listening.”

Pre-order ProEdge on +61 3 9014 1444 or at sales@ptistoragesecurity.com.au Learn more on ProEdge by contacting PTI Storage Security

| ptistoragesecurity.com.au | +61 3 9014 1444 | sales@ptistoragesecurity.com.au

Design | Fit out | Mezzanines | Building construction

Take an interactive 3D tour and see the Storco difference yourself storco.com.au/projects