fresh beer.
Cleanliness The hotel manager said it was a matter of looking after his keg room, glass cleaning equipment and presenting the taps nicely and, of course, pouring the perfect beer. These simple measures have
The Barker Hotel duty manager Amy White.
helped The Barker claim the best draught beer quality in the State in both 2017 and 2019 before securing the National award. “It is about how you maintain and present the system and
10 | INDUSTRY DINK NEWS
The Barker Hotel manager John Dinan.
the way the staff are educated in pouring the beer correctly,” he said. “To win the award wasn’t a stretch for us because we are consistently on top of it throughout the whole year. “This is a reflection on the way
Success stems from support
that we run our hotel. We clean our beer lines fortnightly, we strip and clean our beer glass washes every week, we have a complete maintenance program for all of our beer dispensing equipment, and we do a lot of
of selling drinks the freshness of beer is what you are searching for.” Mr Dinan is allowing people to judge the best beer in Australia for themselves on Friday, October 4, where The Barker is hosting a free tasting between 4pm and 7pm.
Congratulations again to Mark Callins U-Store-It Mt Barker who was awarded the Manager of the Year Award and Facility of the Year at our recent Self Storage Association of Australasia 2019 Awards of Excellence. Mark was unable to be there on the night but luckily for him the team had him on Facetime when the Awards were announced so he and his family could find out his success live. Afterwards there was a fantastic write up in The Mt Barker Courier and it is good to see the community supporting their local businesses.
Congratulations to Roshni Vastrad, Project Manager at and Harding, Jane Sullivan will draw readersR6 intoDigital a nostalgic trip Joel through their favorite memories at her book release event in the Stirling Library. Director at Crafted Media on their marriage in August in Brisbane. They married the Ms Sullivan’s process for the By Anna Christian bibliomemoir includedwith noting best way possible a big down all the books she could Cosying up with the latestIndian wedding. remember reading between the adventure at bedtime and age of seven and 11 and what Roshni & Joel met just over sneakily reading well into she remembered of them. the night by torchlight undertwo She then tracked copies years ago in down Brisbane the covers are memories that and re-read the books to find that Joel, much of mutual what she friends. remembered resonate with many who werethrough was wrong and – to her shock avid readers as children. a –business owner and Enid film that she now thought Author Jane Sullivan dressed Blyton’s writing was terrible. as director, Alice from had Lewisalways Carroll’s dreamed of marrying someone The response from readers of tales for a school parade and Storytime has brought up some with a huge culture, and little did he know he would tried to enter another world by getting into a cupboard in the titles which Ms Sullivan had end up integrating into the beautiful indian culture. attic, just as C.S. Lewis’ Pevensie never heard, but had featured readers’ memories, and family began theirand journey. Roshni Joel hadina mix of a western and Her bibliomemoir Storytime – a also many unexpected similar experiences. recounting the books she Indianofwedding at read Brisbane City Hall, followed by a as a child and the impact they Worried reception have had on herat – Howard will be theSmith Wharves. Hundreds of “The one I was most worried subject of a book release in the relatives andwas from and it theoverseas chapter on Little Stirling Libraryflew whichinterstate will take about Women because I really didn’t visitors a nostalgic wason a week to bejourney remembered. The half Bollywood, like it at all when I read it and through these memories. a fairly book,” she The uses her most it’swas halfbook Australian wedding, full popular of colour, light memorable childhood reads explained. “But some people have said and dancing. to develop a theory as to what children need from a book to feel that they felt the same way Roshni has been with R6 it. Digital for 13 months, a about a thrill from reading. had a few people say that “The idea Marketing crept up onfirm me in “I’ve Digital Brisbane who are service gradually because I thought I’ve they read my book all in one sitting because they couldn’t putwith been reading books members of and the writing SSAA. She has worked closely about them all my life but none it down and other people say read a bitnew before they go to the SSAA on the refresh, member’s of the books I’ve read as anwebsite adult they have made as much of an impact bed each night. portal, andasongoing marketing “People and haveIT needs. been very as those I read a child,” Ms generous and warm in response.” SullivanAs said. an aside, Roshni mentioned if anyone An “in conversation” event “I’d read a few bibliomemoirs with Adelaide author Peter but needs hadn’t spreadsheets, read one that wasrun sheets or templates she about children’s books so I Goldsworthy will be part of the managed to pull offthat the book largerelease, scalewhich wedding will beplanning held thought that was a gap on September 20 from 6.30pm. needed to be filled.” in eight months and would be happy to assist.
A look back in fondness
Mt Barker U-Store-It manager Mark Callins claimed the manager of the year and facility of the year awards at the 2019 Self Storage of Australasia Association Awards of Excellence in Cairns.
By Josh Teakle Supporting and engaging with the local community has helped Mark Callins turn a “simple business” into a national award winner. The Mt Barker U-Store-It self storage facility claimed two awards at last month’s 2019 Self Storage of Australasia Association Awards of Excellence in Cairns, including Manager of the Year and Facility of the Year. “It is a simple business, but with a lot of businesses there is an opportunity to do it as best as you can,” Mr Callins said. “There is a great sense of pride about being a part of the Hills community and we tried to ‘plug in’ with the Mt Barker business group, we sponsor about 15 community sporting clubs, Lions Clubs and we can provide a leg up with charities or someone that has a need. “We deal with people who are in stressful situations, some are in relationship breakdowns, some are moving house, so there is an opportunity to help people when they’re under some stress. “That’s when we can step up if needed.” The facility has about 350 undercover storage units, a free move-in truck and a community board room, and Mr Callins said there was plenty of space to expand. The Mt Barker U-Store-It business opened its doors about 18 months ago and Mr Callins took on the managing role, after spending the
last 12 years in the automotive industry. “The business’ values are closely in-line with my own values,” he said. “For U-Store-It to go out of metropolitan Adelaide and into a regional area is very new and it is evident that there is a lot of loyalty in the Hills. “If we were going to be successful here we had to engage with the community. “The awards highlight that we have done a good job with that.” General manager Andrew Eastwood was thrilled with the result and said while Facility of the Year was an overall award, it all came back to the work of Mr Callins. “There are a lot of parameters of winning such an award from customer service, site presentation and the displays, so when you look at it 80% of it comes back to Mark and the team,” he said. “It is extremely rare to win two awards and we are very fortunate for it and to win the Facility of the Year is the pinnacle. “What Mark and the facility has won – in what is a regional town on a national stage – is unique. “There are numerous examples as to why Mark has 50-plus five-star Google ratings – he waits back for the truck if there is a difficult circumstance, or he will let someone in early if they need it, and that is what goes the extra mile. “People don’t remember the units, features or benefits, they remember how they were treated when they came and went.”
