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News & Events


Local and Long Distance Apartment/Condo Moving Office Moving Loading/Unloading Services Onsite Moving


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CHAIRMAN Zac Ward, CPM® CHAIRMAN ELECT Stacey Holt, CAM® VICE CHAIRMAN Tracey Crowe, CAM® SECRETARY/TREASURER Stephanie Liston, CAM®, CAPS® IMMEDIATE PAST CHAIRMAN Stephanie Burns, CAPS®, CAM®, NALP® MANAGER’S REPRESENTATIVE Meredith Dixon, NALP® SUPPLIER’S REPRESENTATIVE JD Wright, CAS® MAINTENANCE REPRESENTATIVE Rusty Guilliams, CAMT®, CPO® MANAGEMENT DIRECTORS Brigitte Byron, CAM® Chloé Evans Sully Lemmons, CAM®, CPM® Katherine Morrow, CAM® Jenn Mulholland, CAM® Wesley Schmitz Giovanna Suastegui, CAM® Alice Ward, CAM®, CAPS® Annette Waterman, CAM® Dee Wilson SUPPLIER DIRECTORS Valerie Hirsbrunner, CAM® Jennifer McCoy, Esq. Loyd Owen, CAS® Lacey Smithson, NALP® Dwayne Rawls, CAS® MAINTENANCE DIRECTORS Diane Mason, CAMT®, CPO® Dale Smith, CAMT®, CPO® IREM LIAISON Richard Wright, CPM® MDHA LIAISON Norman Deep LEGAL ADVISOR Wes Hall PRESIDENT Victoria Tobin VICE PRESIDENT Scott Meert DIRECTOR OF EDUCATION & EVENTS Ginny Johnson FINANCE Connie Morris STATISTICS Bobbi Turner, ARM® MARKETING DESIGN SPECIALIST Vickilynn Diaz MEMBER SERVICES Jenny McWhorter ACTIVE PAST CHAIRMEN Mary Bradley Brad Cather, CPM®, HCCP®, SHCM®, COS® Kirby Davis Faye Ellis, CPM® Diana English Andy Gass, ARM® Barbara Haynes Shelley James, CAM®, CAPS®, CPM® Andrew Klahn, CAM®, CAPS®, NALP® Tammy Lee, CAM® Chari Lewis CAM®, CAPS®, CPM® Stacy L. Molen, CAM® Nancy Morris Linda Page, CPM®, ARM® Ellen Parker Susan Sherfield, CPM® Lisa Swick, CAPS® Rita Wilkinson, CPM®, ARM® Joyce Wolfe



05 09 12 21 25

2020 Education Conference

Meet the speakers


Is Customer Service the New Marketing?




GNAA Works: Let Me Tell You How

Education Conference

How to Make the Most Out of Your Conference Experience

It’s the Law

Has It Been Ten Years Already?


04 08 10 11 22 26 30

Certified Apartment Portfolio Supervisor

Advance your career!

All Things Leasing

For leasing consultants in need of a refresher course

Networking Opportunities

Managers and Maintenance Luncheons, March Mixer

Train the Trainer

Enhance your presentation skills.

Maintenance Mania

It’s time to show your best!

New Members



Something special noted on the calendar

ABOUT THE COVER 2020 Education Sponsors

Cover photo by: Tiffiany Dress, Tiffiany Dress Photography


Advance your career!

Certified Apartment Portfolio Supervisor

May 4-7, 2020 | 8:00 - 4:00 pm

GNAA Headquarters | Facilitated by: Doug Chasick

Member Investment:


GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued. If for any reason you cannot attend the course, you or your company may send someone in your place.

WE RECOMMEND THIS COURSE for multi-site supervisors with 24 months of multi-site supervision experience. This brand-new CAPS course will help you rise to the next level in property management. It will prepare you to be an effective portfolio supervisor which may lead to increased earning potential.

YOU’LL LEARN ABOUT: • Achieving ethical excellence • Understanding the management agreement and creating an owner’s report • Stakeholder relations with residents, communities, and municipalities • Mortgage financing • Overseeing the budget process across a portfolio • Measuring portfolio performance and property valuation • Investigating and troubleshooting an under-performing property • Property acquisition and due diligence

Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT Elmington Property Management Ferguson Facilities Supply

• Market analysis and property inspections

FirstCall Claims

• Operational and financial analysis inspections

Freeman Webb Companies

• Property development feasibility analysis • Investment strategies, including renovation, disposition, and refinancing • Key content for the owner/company due diligence report • Talent development and management throughout the employee cycle • Managing staff during property sales or purchase • Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cybersecurity, and music licensing

Law Office of Hall & Associates Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.


Register online at gnaa.org | call or email Ginny Johnson at 615.365.3047 | ginnyjohnson@gnaa.org Greater Nashville Apartment Association | 2 International Plaza, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org


Greater Nashville Apartment Association

2020 EDUCATION CONFERENCE The Greater Nashville Apartment Association is excited about the line-up of speakers scheduled for the 2020 Education Conference. We’ve worked hard to bring you the best and brightest to present timely and relevant topics to help you succeed in the multifamily industry.


We hope you are able to attend.

Keynote Speaker

Lindsey pollak MANAGING IN THE MULTIGENERATIONAL WORKPLACE For the first time in history, five generations now share the workplace. Many organizations are trying to balance a generation gap of multiple decades between the oldest and youngest employees and clients. To lead in this environment, you must empathize with all generations’ perspectives and learn to mix the best of each era’s practices to achieve your shared goals. ABOUT LINDSEY Lindsey Pollak is the leading expert on the millennial generation and today’s multigenerational workplace. Her latest book, The Remix: How to Lead and Succeed in the Multigenerational Workplace, was named a Book of the Month by both The Wall Street Journal and Financial Times. Lindsey is also the New York Times bestselling author of Becoming the Boss: New Rules for the Next Generation of Leaders and Getting from College to Career: Your Essential Guide to Succeeding in the Real World. Her speaking audiences and consulting clients have included over 250 corporations, law firms, conferences and universities, including Citi, Estee Lauder, GE, Google, JP Morgan, LinkedIn, PwC, Yale, Harvard, Wharton, and Stanford. Lindsey’s advice and opinions have appeared in such media outlets as The TODAY Show, The New York Times, The Wall Street Journal, CNN and NPR. She is a graduate of Yale University and is based in New York City. (Continued on next page)

News & Events


session Speakers

Inspi Educate Inspi

Educate Valerie M. Sargent

SESSION 1: Emotional Intelligence and You Discover how your emotions can impact your work performance and what to do about it! SESSION 2: Super Teamwork for Super Performance Explore effective communication, listening skills, and the truths of Revolutionary Agreements to help focus on more purpose and better teamwork.

rich george

SESSION 1: Diversely Similar Learn that embracing what makes us different is what makes us great!

SESSION 2: Avoiding Extinction JD and Rich join forces in this session to help you discover that change is healthy and necessary for improvement. Learn about “J-Curve” change management and how to apply this knowledge to inspire others to embrace change in their lives.

JD Wright

mark howell


SESSION 1: 5 Rules for Highly Effective Leadership Reset your mind and focus on your internal customer. Take away the importance of finding and speaking in the love language of your teams. SESSION 2: Discover how you receive and deliver content and why problems are present in communication, and how to commit to excellence!








LIGHTHOUSE PROPERTY MANAGEMENT Greater Nashville Apartment Association

What to expect

ire Motivate ire closing Speaker

8:00 am


9:00 am

Welcome message and announcements

9:30 am



dave rendall

Ballroom F — Lindsey Pollak Managing the Multigenerational Workplace

11:00 am Break


11:15 am ———— SESSION ONE ————

Think of the thing that makes you strange – the weakness that you won’t admit during a job interview or performance evaluation. Well, have you ever thought that the foundation of your success might be found in that weakness? Are you embracing your inner freak, or are you hiding it in order to conform and maintain the status quo?

Ballroom G — Valerie Sargent Emotional Intelligence and You

Dave Rendall believes that amplifying your weakness is crucial for your success, and he encourages you to do the same.

Ballroom J — Mark Howell 5 Rules for Highly Effective Leadership

In The Freak Factor, Dave argues that what makes you weird also makes you exceptional and what makes you weak also makes you strong.

Ballroom H — Rich George Diversely Similar

12:15 pm LUNCH (Ballroom F )

1:15 pm

Embrace your freak factor and discover —

Greater personal happiness, fulfillment and energy

More meaningful relationships with family and friends

Increased employee engagement and productivity

Better business strategy and marketing

Your greatest weakness is also your greatest strength. Find out how maximizing your freak factor can transform your life, work, and relationships.


During the last fifteen years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force, Australian Government, and Fortune 50 companies such as Microsoft, AT&T, United Health Group, Fannie Mae, and State Farm.


———— SESSION TWO ————

Ballroom G — Valerie Sargent Super Teamwork for Super Performance Ballroom H — Rich George & JD Wright Avoiding Extinction Ballroom J — Mark Howell What Type of Communicator Are You?

2:15 pm


2:30 pm

———— CLOSING SESSION ———— Ballroom F — Dave Rendall Freak Factor

3:45 pm Dismissal

Prior to becoming a speaker, he was a leadership professor and stand-up comedian. He also managed nonprofit enterprises that provided employment for people with disabilities. Dave has a doctor of management degree in organizational leadership, as well as a graduate degree in psychology.







Member Investment

Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions


CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates

Tuesday, April 7, 2020

Law Office of Jennifer McCoy

9:00 am – 4:00 pm

The Liberty Group Lighthouse Property Management

Presented by John Sons with Burlington Capital

This course is perfect for new leasing consultants and leasing agents in need of a refresher course.

Register at www.gnaa.org or email to ginnyjohnson@gnaa.org.


Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

Greater Nashville Apartment Association


Is Customer Service the New Marketing? By Dee Wilson, Director of Training & Marketing, Freeman Webb For nearly 9 in 10 consumers, an online review is as important as a personal recommendation. Customers are likely to spend 31 percent more on a business with “excellent” reviews, and 86 percent of people will hesitate to purchase from a business that has negative online reviews. With reviews becoming more important to your customer, has customer service become the new marketing? If providing exceptional customer service to your existing residents means positive reviews that can impact the buying decision of a new customer, why aren’t we all doing it? From the first contact with a prospect to the move-out inspection, customer service should be our top priority. Caring about your residents and their needs, even when they aren’t complaining or putting in work orders, is the first step to exceptional customer service. Consider a satisfaction survey after move-in to ensure everything went smoothly and your resident is happy – if they aren’t, you want to know before they tell the world in a negative review. Calling your residents after a work order has been completed gives them the personal touch and care all customers desire. In the event your resident has a major issue in their apartment, staying in communication and educating them will reduce frustration for your residents. Remember, our residents are not in our industry; therefore, they do not know and understand why we can’t replace an air conditioning unit after it malfunctions one time, or why we leave fans in their News & Events

apartment after a major leak. It is our job to ensure we explain all work that will be completed in the apartment and why. Ensuring we abide by given timelines is another way to reduce frustration in our residents. If you tell a resident you will meet them at their apartment at a specific time, you must make that your first priority and respect their time no matter what is happening in your day. Most importantly, don’t make excuses for your negligence. If you mess up, apologize sincerely. It is never your customer or your resident’s fault that you haven’t had lunch or that someone called out today; your job is to keep your residents and customers happy. Keeping your residents satisfied and happy in their home is the best marketing you could ever do. This doesn’t mean they will never have an issue in their apartment, but it’s how we respond to them and take care of them that will leave a lasting impression. There is no better marketing strategy than a happy resident who has had a good experience at your community and believes they will be taken care of by your team. The best part of this marketing strategy is that it costs your community zero marketing dollars. True customer service is doing everything you CAN do after you have done everything you are supposed to do. Never forget the words of the great Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”



February 12, 2020 GNAA Offices @ 12:00 pm

Get Active!

Learn how GNAA Committees can enhance your membership.

Thank you to our sponsors!

Music City Removal Law Office of Hall & Associates USS – United Structural Systems Rose Paving Reliable Roofing Siegel & Callahan



February 19, 2020

March 12, 2020

The Pub 400 11th Avenue South | Nashville, TN 5:30 - 8:00 pm

Hermitage House Smorgasbord at 12:00 pm

Maintenance Mania! Speakers:

Steve Seigenthaler from HD Supply Rusty Guilliams from RAM

Annual St. Patrick’s Day Mixer

Thank you to our sponsors!

HD Supply Nashville Plywood Reliable Roofing Sherwin Williams Paint True Friends Moving USS – United Structural Systems

Space is limited! Reservations are required.

Register today @ www.gnaa.org


Andy, R3 Contractors; Dawn, First Call Claims

DJ, The Liberty Group; Maria & Brandon, Floors First


Emergency Response Team

Brandi, The Liberty Group; Debbie, Reliable Roofing

Josh, Koorsen Fire & Security; Rebecca, AireMasters

Ashlyn, SRP Contractors; Stephanie, NTS Development; Kelly, The Liberty Group

Jessica, Signal 88

Ginny, GNAA; JD, Universal Media Group

Greater Nashville Apartment Association

Train the Trainer! February 26, 2020 8:30 am - 4:30 pm GNAA Education Room | Lunch Provided

Enhance your presentation skills. Boost your presentation skills in order to become a presenter for GNAA or any other multifamily association. Attendees will learn how to plan presentations, work through best practices in presenting, and will have the opportunity to participate in small group feedback.

Member Investment ONLY



Thank you 2020 GNAA Education Sponsors! Brookside Properties Bug Solutions CORT

6 Continuing Education Credits

Elmington Property Management

This course is limited to 12 participants. Registration closes on February 12th. Pre-class instructions will be provided.

Ferguson Facilities Supply FirstCall Claims

Register Today!

Freeman Webb Companies Law Office of Hall & Associates

Presented by

Law Office of Jennifer McCoy The Liberty Group Lighthouse Property Management

Susan Sherfield Mercy Housing

Dee Wilson

Freeman Webb Companiies


Register at www.gnaa.org, fax form to 615.365.3571, or email to ginnyjohnson@gnaa.org.

Lincoln Property Company Universal Media Group Valet Living

Greater Nashville Apartment Association 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

News & Events

Wheeler, Inc.



GNAA Works

Let Me Tell You How By Jill Krantz, CAS AMI Construction, Inc.

Get Involved By Joining Committees Join as many as your schedule will allow. • When you come to a committee meeting, remember to bring your business cards and pass them out as you introduce yourself. • To help remember names, make a seating diagram on a sheet of paper and write the attendees’ names as the introductions are made. • Attending different committees will allow you to meet different people and board members – that’s why the more you can attend the better it is. • It’s very important to attend monthly – to reinforce the connection you made last month and pick up new ones. • Attend one and be done is NOT the way to work the GNAA. You must come and get involved in as many events as possible. Always have a goal to meet at least ONE person you do not know. Remember, this is your job – the more connections you make and the more you reinforce, the better off you will be.

Attend Managers Luncheons • Approach this meeting a bit differently. Be sure not to sit with other suppliers – it’s very easy to do, but remind yourself that “I need to know managers.” • Walk around and speak to those you know in the room. When you are in the food line, be sure to meet the person in front of and behind you. When you choose your seat, find one in the midst of management. It’s best to wait until most of the attendees have chosen their seats before you choose yours. You will notice there is always a seat open at a managers table; you just have to be “Hawkeye.”

• Once at your seat, be sure to meet everyone around you and pass out business cards too. • Try to avoid sitting in the back. Look for a spot in the middle to the front area.

Attend General Membership Meetings • These meetings are attended by board members, regionals, and owners. • Arrive early and greet the board members as they enter the luncheon. • Study the directory before the meeting and know the faces you need to meet, then look for them at the General Membership Meeting. • Find me, or another supplier, and we will introduce you. • Sit with management – they normally sit in the front to middle of the room. Avoid the back!

Visit GNAA Member Properties • Always bring a goodie to each visit. • Learn the manager’s name. When you walk in, call them by their name: “I’m Jill with AMI. Is Rochelle available?” • Be aware – managers switch properties. There is a good chance when you go in and ask for someone that they no longer work there. I always blame the directory (haha) – that way they know where I got the name from in the first place. • Be prepared to give a 30-second elevator spiel when they come out to see you. continued on p. 13


Greater Nashville Apartment Association

SUPPLIERS • Be sure to visit on a Tuesday, Wednesday, or Thursday. • Avoid the first week of the month – rent is due and the office will be busy.

• Gala Committee – volunteer to help set up for the Gala. • News & Events – volunteer to write an article.

• My 2019 goal was to meet all the managers in the GNAA directory. I came within 10 percent of meeting everyone.

• Sponsor events.

Extra Tips

Get Involved

• Have goals for each event. When I first started, my goal was to meet all the board members.

If you need help getting involved, I would love to assist you in being successful in this industry. It takes work, and if you are willing I am willing to help! Just ask.

• Study the Directory. • Wear logo apparel. I want everyone to not only know my name but my company’s name too. I usually wear a name badge to every event. • At each event, find someone you don’t know and meet them (I still do this). Recently, I was at the Legislative Committee and saw Norman Deep (board member) and I knew I needed to meet him – so I did. Then the lady beside him said, “I don’t know you either” so I met Elizabeth with Freeman Webb. It was pretty cool!

Volunteer Whenever Possible All committees have areas to help. Here are a few that come to mind: • Statistics Committee – volunteer to make calls to managers. • Membership Committee – volunteer to make welcome calls to new members. • Community Service – volunteer to help set up for Splash into Summer or King’s Daughter, or donate to the auction for Beer, Butts & BBQ.

• Invest your time by attending as many meetings, luncheons, and events as possible.

Need a little more encouragement? After just five months of attending A LOT of committee meetings, luncheons, and events, Tracy Crowe, the current GNAA Vice-Chairman, said, “Hey, Jill, how’s it going?” I thought to myself, “She knows my name.” That was just the start and now I look at how far God has brought me in the multifamily industry. Six months after “working” the association, I landed a nice job with GVA, and 18 months later the work continues to flow. The benefits of membership far outweigh the cost, but you have to invest time and effort into this association to get the payoff. I remember Loyd with Bug Solutions saying when he started, he serviced eight properties, and now eight years later, he has 300 properties! It takes time to build, but I promise it’s worth it. GNAA membership really does work!

Connections happen here! Greater Nashville Apartment Association LUNCHEONS • MEETINGS • EVENTS

Visit www.gnaa.org for a full calendar of events. News & Events


Room Rental

Need a clean quiet place for an off-site meeting? GNAA has the perfect size room for your next meeting!

Office Services

The Greater Nashville Apartment Association offers member-only services that can help you grow your business!

Education and Training Room Use our tables, chairs, and AV equipment. Room holds up to 125 people!

$400 full day $200 half day Plus a $150 cleaning fee.

Whether you need space to hold a meeting or assistance with promotional marketing and distribution, GNAA is here to help you succeed. To take advantage of any of these great services, contact the GNAA office at 615.365.3047.

Conference Room features AV equipment and conference calling. Comfortably holds up to 10 people.

$200 full day

$100 half day

Training Room

Email conniemorris@gnaa.org to request a date.


Do you have a job opening in your company or community? Post it on our website! 30-day listing: $125 Member $225 Non-Member

Catering Kitchen

Have multiple listings? Try a Display Ad for only $295 /30-day listing Email jobsource@gnaa.org to post your job opening. Conference Room

Broadcast Fax & Email Reach over 2,200 GNAA members! We will send your JPG or PDF from our email system. fax: $125 per fax email: $450 per month

Mailing Labels

Purchase printed mailing labels of our entire membership or receive a digital copy in excel format. only $100

Call the GNAA office at 615.365.3047 for assistance with any of these services. 14

Greater Nashville Apartment Association

Middle Tennessee Fun February Events Nashville Home Show

February 7, 2020 Location: The Fairgrounds Nashville Meet the exhibitors and get great ideas for remodeling or redecorating your home. The show will also include a variety of activities, demonstrations, seminars, exhibits, and more. The exhibitors will showcase latest products and services. You may find everything ranging from whirlpools to flat-screen televisions and from fireplaces to flooring products. Hours: 10am-6pm daily

East Nashville Winter Arts and Crafts Marketplace

February 8, 15, 22, 19, 2020 Location: 400 Davidson St. - Nashville This marketplace will host a variety of handmade crafters, artisans, boutique vendors, vintage vendors and more. Come shop unique gifts and one-of-kind items from local vendors and artisans. Also enjoy a variety of food at local vendors and food trucks. Free admission and parking. Hours: 11am-5pm both days

Shabby Lane’s Girls Day Out Winter Market February 8, 2020 Location: Lane Agri Park Auditorium - Murfreesboro Explore over 90 vendor booths. Enjoy shopping, great food and lots of fun. Free admission. Hours: 10am-4pm

Heart of Tennessee Antique Show

February 13, 2020 Location: Wilson County Exposition Center - Lebanon Includes lots of exhibitors showcasing and selling a variety of folk art, paintings, antique furniture, beautiful handmade quilts, amazing jewelry, silver, pottery and much more. There will also be a cash bar along with some fruit trays, assorted cheese trays, veggie trays, and other great food. Admission $15. Hours: Thurs 4-8pm; Fri 10am-6pm; Sat 10am-4pm

Tailgate Music Valley Antiques Show

February 13, 2020 Location: The Fairgrounds Nashville More than 140 of America’s favorite dealers showcasing and selling their merchandise. You’ll find all types of News & Events

merchandise including furniture, primitives, industrial artifacts, folk art, jewelry, pottery, linens, quilts, china, holiday memorabilia, and unique galore. Hours: Thurs 12-5pm; Fri 9am-5pm; Sat 10am-4pm

Nashville Fun Flea Market

February 21, 2020 Location: The Fairgrounds Nashville Come shop a variety of antiques, live fruit trees, shrubs, hardware, rugs, gardening and yard art, Amish furniture, monogramming, fresh honey, patio furniture and much more. Hours: Fri 8am-5pm; Sat 7am-5pm; Sun 7am-4pm

Clarksville Home Show

February 22, 2020 Location: Wilma Rudolph Event Center - Clarksville An array of home experts and professionals offering their products and services for your spring home improvement projects. The vendor exhibits will showcase new kitchen and bath designs, new home decor or latest and fashionable trends for your home. Enjoy door prizes. Hours: 9am-5pm

Franklin Bridal Show

February 23, 2020 Location: Hilton Franklin - Franklin Meet numerous wedding vendors offering their products and services to plan your wedding in a single day under one roof. Additionally, there will be great entertainment, fashion show, prize giveaways, samples, show specials, and more. Hours: 1-5pm

Nashville Lawn and Garden Show

February 27, 2020 Location: The Fairgrounds Nashville Featuring beautiful garden exhibits, gardeners, floral designers, speaker, interactive workshop, lectures, demonstrations and more. The show will also include kid’s activities such as live flower wall, 200 live butterflies, multiple creative selfie walls, story times, live farm animals and various other fun activities. Hours: Thurs-Sat 10am-7pm; Sun 10am-5pm


General Membership Meeting

Sica & Henry, Valet Living; Harmonie, Nob Hill

Alicia, British Woods; Tiffany, Chase Cove, Loyd, Bug Solutions

Monica, Baytree Landscape; Lynne & Cathy, BH Management

Stephanie, NTS Development; Victoria, GNAA; Zac, Freeman Webb; Diane, GNAA

Annie, Baytree Landscape; Brittany, Retreat at Arden Village; Tammy, Lincoln Property Company; Melanie The Monroe

Congratulations, Go-Getters!

Sully, Nob Hill; Nancy, Freeman Webb

Jessica, BCJ Building Services; Steven, Squeege

Marisa, MM Promotions; Stacey, Fogelman

Good Job! Thank You, Service Award Winners!


ee Squad

Lauralee, CORT; Dee, Freeman Webb; Rachel & Chris, Retreat at Iron Horse

Rena & Jaime, BH Management; Amber, Residences at Glenview Reserve

Lacey, CORT; Jill, SCS ServiceWorks; Bridget, Contractors, Inc.; Tammy, Copperfield

y, Bellevue West; Katherine, Venue at Cool Springs; Meridith, The Grove

Welcome New Members!

Mary & Gwen, Arlington Properties

Lindsay, Greystar; Jenny, Rent Path

Melissa, Dwell at McEwen; Stacey, Fortress Grove

Speaker Mila Griggs

Julie, Liberty Rent; Jenn, Lincoln Property Company

First Communities Team


Greater Nashville Apartment Association


Congratulations on earning your NAA Credentials

Are you ready for your close-up?

Please join the Greater Nashville Apartment Association in congratulating these hardworking members who earned their National Accredidations!

Matthew Burton Ariana Canaan James Crosson Harmonie Dingui Holly Hume Brenda Lee Parker

Cynthia Payne Dalton Pittman Sandra Skinner Miriah Spence Caroline Thompson

Head Shot Happy Hour Tyler Ellis

Jill Krantz Loyd Owen

Dwayne Rawls Penny Rawls JD Wright

Tuesday, February 25 5pm - 8pm

Photos by John Albani Photography

Tapestry Brentwood

400 Centerview Drive • Brentwood, TN 37027 Tawmi Abeita Stephanie Ellis Hannah Breazwer Courtney Lee Brenda Cox

Space is limited, please RSVP today!

For more details and to register online, visit www.gnaa.org or email scottmeert@gnaa.org. Attendance is complimentary. Reservations are REQUIRED. First come, first served. NO SHOWS WILL BE CHARGED $15.

For information about 2020 Education classes, please visit gnaa.org News & Events

Thank you NextGen Sponsors! American Paint & Restoration | The Liberty Group


Counting everyone in your household can shape your future. Responding to the 2020 Census is:




Every household in the United States will receive a notice to complete the census in early 2020. You can complete the form online, by phone, or by mail.

Your personal information is confidential, is protected by law, and can never be used to identify you. It can never be shared with law enforcement agencies or your property manager.

Businesses and leaders in your community will use the data collected in the census to make decisions about where to build new buildings, revitalize old ones, open stores, create jobs, and more.

Is the Census Bureau hiring? Yes! Earn extra income while helping ensure that everyone in your community is counted. The U.S. Census Bureau has a variety of temporary jobs that need to be filled, including census takers, recruiting assistants, office staff, and supervisory staff. You must be at least 18 years old, have a valid Social Security number, and be a United States citizen to be eligible. Interested? Apply at 2020CENSUS.GOV/JOBS.

For more information, visit:



Greater Nashville Apartment Association


How to Make the Most Out of Your Conference Experience By Jo Pulcini Great news! You have a forward-thinking employer who is investing in your professional development. They are giving you the time and space to attend an educational conference. Now the question is, how can I make the most of the experience? First, let’s briefly discuss some of the exciting facts about our own upcoming education conference. The GNAA Education Conference is a single-day event on Thursday, March 26, held at the Omni Hotel. What is unique about this educational conference is that the programs have been carefully selected to be useful for a broad range of professionals. Some of the highlighted topics include multigenerational teamwork, emotional intelligence in communication, and effective leadership. The buzz coming out of the Education Committee this year is that the lineup is as strong as it has ever been, and they are encouraging all management companies and suppliers to participate. Let’s move on to our top hints to maximize any conference experience.

Honesty Goes a Long Way

Conferences often can be overwhelming with so many choices of what seminar to attend. The best way to help decide what to choose is to be completely honest with yourself. In the past, has your communication style resulted in misunderstandings? Do you have a difficult time understanding the motivations of colleagues of a different age than you? Spend a few minutes and allow the revelations of your honest reflection to be your guide.

Everyone’s Got a Blog

If you are having a difficult time choosing between conflicting seminars, do a little internet sleuthing on the speakers. Often, professional speakers have an online presence of some kind – a website, blog, YouTube News & Events

channel or Instagram. Those resources can be a great guide to help you make your decision about which seminar to choose.

Split Up for Safety?

Conferences with your friends are the opposite of a horror movie. Sometimes the best thing to do is to split up to avoid the danger of missing out on a great seminar. If you are going with a group of your professional peers, a little preplanning could help. While multiple students can lend itself to different observations, it’s been proven that splitting up and covering more ground is the most efficient way to maximize the conference experience. The highlights of each seminar can then be shared and discussed with colleagues. One thing to note is that this strategy is not limited to coworkers. Don’t be shy about teaming up your friends industry-wide.

It’s Five o’Clock Somewhere

Actively plan to meet with your colleagues within a short time after the conference to share notes and talk about what you learned. There is an anecdote that Fred Rogers used to relay. He was in church one day with a friend from seminary. They were visiting different churches as part of their studies. At this church the minister was so bad at speaking that Rogers didn’t pay attention to the content. After the sermon, he turned to his friend to make a snide comment, only to see his friend had tears in his eyes. His friend simply said, “That’s exactly what I needed to hear.” Even if two people are sitting through the same seminar, their perspectives on the subject matter may be totally different. It’s important to meet with your peers afterward to share insights about the seminars you went to and learn more about the ones you didn’t get to see. Besides, isn’t happy hour great? We hope to see on March 26! 21

It’s time to show YOUR BEST!

CAMT scholarsehdip award to oveerar!ll winn

Thursday, April 16, 2020 Al Menah Shriners Center

1354 Brick Church Pike, Nashville, TN 37207

Registration and Practice: 11:00 a.m. Competition Begins: 12:00 p.m. Awards to follow competition Presented By

Registration Fees:

Competition: $25 per person Cheer For Your Team: $20 per person Presenting Sponsor

Register your team today! Register at www.gnaa.org, fax form to 615.365.3571, or email to ginnyjohnson@gnaa.org.

THANK YOU Local Sponsors

Thank you Title Sponsor!

American Paint & Renovations | AMI Construction | Baytree Landscape | Bug Solutions | Chadwell Supply Ferguson Facilities Supply | Floors First | Greystar | The Liberty Group | L.I.C.R.A Nashville | Lincoln Property Company Maintenance Supply Headquarters | PyeBarker Fire | R3 Contractors | RAM Partners | Real Floors Sherwin Williams | SRP Contractors Inc. | Timberland Partners | Wheeler, Inc. | Xfinity Communities

Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 | p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org


Greater Nashville Apartment Association

Advertise in the 2020

GNAA Directory Promote your products and services to the entire Greater Nashville Apartment Association membership. This annual publication is mailed to every member of GNAA. That’s over 1,000 members! The Directory is used by members as a primary resource when searching for products and services to meet their multi-family housing needs. It’s a vital resource for all GNAA partners!

Reserve your ad space today! Back Cover


(9.125” x 11.125”) Full Color


Inside Front Cover (9.125” x 11.125”) Full Color



Inside Back Cover (9.125” x 11.125”) Full Color

Tab Page (7.25” x 9.5”) Full Color Full Page (7.25” x 9.375”) Full Color Half Page Horizontal (4.25”x 7.25”) Full Color

Half Page Horizontal (4.25”x 7.25”) Black/White

$970 $700 $525

Quarter Page (3.5” x 4.375”) Black/White



$400 $250

Half Page Vertical Buyer’s Guide location (3.5”x 9.375”) Black/White


Design services available. (billed separately)



High resolution, 300 dpi, CMYK artwork required.


Add-Ons Make your listing stand out by adding these options! • BOLD the text of your contact information listing Add for just $50 • HYPER-LINK your website with the electronic directory Add for just $50

Remember to update your contact information! To reserve your spot, contact Jenny McWhorter at jennymcwhorter@gnaa.org or call 615.365.3047. Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org

News & Events


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Law Office

Hall & Associates CONSTRUCTION AND REPAIR SERVICE, INC. Locally Owned and Operated Since 1990 Commercial • Industrial • Residential Free inspection, consultation and recommendation

M. Wesley Hall III

Nathan C. Lybarger

w w w. r e l i a b l e r o o f i n g . n e t

LandlordAdvocate® Nashville: 615-333-3653 Fax: 615-333-6245 Murfreesboro: 615-895-7042

399 Haywood Lane Nashville, TN 37211

223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

Eddie M. Patterson, Owner 24

Greater Nashville Apartment Association


Has It Been Ten Years Already? By Nathan Lybarger Hall & Associates The time has come again for our nation to undergo its decennial Federal census. The United States Census Bureau has hired thousands of workers to gather information for that purpose. As a result, your staff will be approached by one of several means during the Bureau’s gathering of this data. What are we required to provide? The census-taking is very important to several aspects of the U.S. government. For example, the data collected is used to determine distribution of government funding at the Federal, State, and Local level; and to determine the seats allocated to each state in the U.S. House of Representatives. Due to the necessity for accuracy and the broad effect the data has, there is a section of the United States Code that ratifies the census workers’ responsibilities and emphasizes their rights to gather a limited amount of private information that is not usually made available. Federal law requires that owners, proprietors, or managers of an apartment community, lodging house, tenement, or other building provide (1) the names of the occupants of such premises, (2) the number of persons “having their usual place of abode” in the premises and (3) the census-worker’s free access to the community common areas to allow that worker to personally call upon apartment homes. We are not required and should never provide access to any apartment home. While a census-taker may request more information, the statute does not order anything beyond the names and numbers of occupants. Failure to cooperate with these three


Hall & Associates

specific requirements could result in a fine of $500 per offense. Management and support staff must be prepared to know and comply with the law, while simultaneously protecting the privacy of your residents. With that in mind, there are some precautions that should be applied when providing information requested by an identifiable census worker. Census Bureau representatives are provided with an identification badge that displays that person’s name and photograph, as well as a Department of Commerce watermark and expiration date. That badge should be reviewed and copied before providing any information to the representative. If there is any doubt as to the authenticity of the ID badge, you may verify their status as a Census Bureau employee by going to the Census Bureau’s online staff search (https://www.census.gov/cgi-bin/main/ email.cgi) or by calling the Philadelphia Regional Office at 1-800-262-4236, press 1. Their office hours are Monday through Friday, 7:30 a.m. to 5:00 p.m., Eastern Time. If the identification badge appears legitimate, the information required by law should be provided. Your software may have reports available that could easily and quickly satisfy a census-taker’s request. However, be careful that such a pre-existing report does not contain personal or private information that should not be disclosed. While census-takers may ask for more detailed information, we do not have to provide it. Supply this information only in the personal presence of a verified census-taker. This will ensure you have the opportunity to authenticate and copy the censustaker’s ID badge before providing the information. If your residents voice concern, you may explain your obligations as a landlord under the Federal statute. If you have any questions, seek advice. And remember that NAA has many resources available online to assist property management through the process.

News & Events


NEW MEMBERS Apartment Communities Crossroads Campus

Lisa Stetar 707 Monroe St. Nashville, TN 37208 615-482-7747 lisa@crossroadscampus.org 18 apartment homes Referred by: Brent Elrod

Rutherford Park Terry Davis 2615 Medical Center Pkwy., Suite 1560 Murfreesboro, TN 37129 615-785-3759 rutherfordpark@wilhoitproperties.com 70 apartment homes Referred by: NAA


Anchor Pressure Washing Owen Hays 125 Meadowgreen Dr. Franklin, TN 37069 615-926-9500 owen@anchorpw.com Pressure washing; exterior cleaning Referred by: Brittany May Helton, Retreat at Arden Village

ERMC Landscaping

Professional Valet Disposal

Jeffrey Roach 411 Maple Ave. Nashville, TN 37210 615-934-1501 jeff.roach@ermc2.com Landscape: interior & exterior Referred by: Website

Torey Patterson 615-307-1437 info@professionalvaletdisposal.com Valet doorstep trash removal service Referred by: Ronnisha Simmons

Fitness Machine Technicians

Lena Veasey 8702 Stewarts Ferry Pk., Suite 103 Mt. Juliet, TN 37122 615-604-5165 FAX 615-449-6274 lena@qualityrrc.com Roofing contractor Referred by: JD Wright

Erik Rickert PO Box 40768 Nashville, TN 37204 615-398-3050 erickert@fitnessmachinetechnicians.com Fitness center maintenance; exercise equipment repair Referred by: Bridget Opfer

Insure TN Hooper Turner 6201 Centennial Blvd. Nashville, TN 37209 615-964-5250 hturner@insuretn.com mwatson@insuretn.com Insurance: renters, home, auto, business Referred by: Stephanie Burns

The Outdoor Specialist, Inc.

Summer Hicks, Allen Hicks Cravens and Associates PO Box 3202 Tracey Anderson Lebanon, TN 37087 146 Volunteer Dr. 615-444-2775 Hendersonville, TN 37075 615-289-9408 - Cell 615-824-2900 FAX 615-444-4257 cravensoffice@bellsouth.net summer@theoutdoorspecialist.com Promotional products; screen print & embroidery Ground maintenance: landscape, mowing, Referred by: Previous member trimming, irrigation, tree removal, erosion control Referred by: Word of mouth

Direct Mitigation Solutions Darrell Marmon 3960 Bell Rd. #106 Hermitage, TN 37076 615-491-9697 darrellwmarmon@gmail.com Security services/patrol Referred by: Website

The Ellis Group, LLC Rob Ellis 211 Donelson Pk., Suite 106 Nashville, TN 37214 615-707-2405 FAX 615-884-9034 rob@theellisgrp.com General contractor Referred by: Faye Ellis


Overhead Door of Nashville Hunter White 1922 Old Murfreesboro Pk., Bldg. 400 Nashville, TN 37217 615-868-3667 hunter.white@dhpace.com Dock equipment & door sales & service; hollow metal & commercial entry door; fire door testing Referred by: Brian King

Quality Roofing Restoration & Construction

Rytech of Middle Tennessee Robert Pick 1305 Central Ct. Hermitage, TN 37076 561-379-4971 rpick@rytechinc.com Water damage mitigation/restoration; mold remediation Referred by: ChloĂŠ Evans

Servpro of South Nashville Charlie Brooks 129 Southside Park Dr. Lebanon, TN 37090 615-449-5000 cbrooks@servpro10765.com Fire & water clean-up & restoration Referred by: Website

Tiffiany Dress Photography Tiffiany Dress 4071 Dixie Beeline Hwy. Trenton, KY 42286 270-839-6385 tiffianydressdesigns@yahoo.com Portrait photography Referred by: Vickilynn Diaz

Weather Guard Roofing & Restoration Jerry Deane 320 11th Ave. S. #264 Nashville, TN 37203 843-698-0197 jdeane@wgrestoration.com Roofing & restoration Referred by: Word of mouth

Greater Nashville Apartment Association


Jasper, True Friends Moving; Matthew, Retreat at Indian Lake

Robert, USS; Stephanie, NTS Development; Shannyn, Grand Oaks at Town Park; Will, USS

Mike, Music City Removal; Crystal, Music City Flats

Gail & Debbie, Reliable Roofing

Rachel, Brentwood Downs; Annie, Baytree Landscape

Rich & JD, Universal Media Group

Kelly, The Liberty Group; Jill, AMI Construction; Tracey, Ashton Brook; DJ, The Liberty Group

Jordan, Makayla & Heather, NALP Participants

News & Events

David, Swift Lawn & Landscape; Angi, Almaville Farms

Allison, Marquee at Belle Meade; Jenn, Lincoln Property Company; Lacey, CORT

Katie & Diana, Cravens & Associates

Jason, Acklen West End; Laura & Rachel, Brentwood Downs; Janel, Grande View

Mary, Alexandria & Leah, NALP Participants

Brandon & Maria, Floors First; Donnie, The Knolls

Stephanie, Lighthouse; Dorress, Simply Clean

Diane, Vertis Green Hills; Alicia, British Woods; Dwayne, Wheeler, Inc.

Michael, Bug Solutions; Nancy, NALP Participant; Loyd, Bug Solutions

Jasper & Tara, True Friends Moving; Darien, NALP Participant

Keaton, Impact Trash; Wes, Aertson Midtown



WE’LL EVICT ‘EM WITH A QUICKNESS! We’re Fast • We’re Friendly • We Get You Paid

• Same day filing of all detainer warrants • No annoying paperwork

• No nickel & diming • No know-it-all attorneys telling you how to run your business

phone: 615.500.8577

fax: 615.381.5292 www.jennifermccoylaw.com

Bringing Confidence to the Surface! Paving service provider for the Greater Nashville area

AMI Construction Inc. 1030 SE Tater Peeler Rd Lebanon, TN 37090 (615) 547-0797

Loyd Owen

2334 Southpark Dr., Suite 100 Murfreesboro, TN 37128 615-624-8325


Middle Tennessee’s Experienced & Professional Full Service Pest Control Providers

Andy Manning 615.593.2171 1511 Smith Drive • Lebanon, TN 37087 sharplines615@gmail.com

ANDY KING 1350 W. College St. Murfreesboro, TN 37129

615-424-3334 andy@r3contractors.net

Greater Nashville Apartment Association

Inspire Motivate Educate Inspire Motivate







Thank you 2020 GNAA Education Sponsors!

per person until 2.29.20

Brookside Properties


$325 Register now and save!

Take advantage of early bird savings today! Call 615.65.3047 or visit www.gnaa.org

Keynote Speaker



250 Fifth Avenue South • Nashville, TN 37203

Registration 8:30 am


Coffee Break and Lunch Included | 6 Continuing Education Credits

CORT Elmington Property Management Ferguson Facilities Supply FirstCall Claims Freeman Webb Companies Law Office of Hall & Associates

March 26, 2020 Omni Hotel

Bug Solutions

Law Office of Jennifer McCoy The Liberty Group

closing Speaker


Register at www.gnaa.org or email ginnyjohnson@gnaa.org. Greater Nashville Apartment Association | 2 International Plaza Drive, Suite 201 | Nashville, TN 37217 p: 615.365.3047 | f: 615.365.3571 | www.gnaa.org


Lighthouse Property Management Lincoln Property Company Universal Media Group Valet Living Wheeler, Inc.

March 26, 2020 Registration 8:30 am


250 Fifth Avenue South Nashville, TN 37203

Coffee Break and Lunch Included 6 Continuing Education Credits

GymsForDogs.com sales@GymsForDogs.com 800.931.1562 News & Events


THE GROWTH YOU WANT THE TAX RELIEF YOU NEED Our firm concentration is entirely in tax appeals. Because of this singular focus, we are 100% committed to your appeal.


• Industrial • Commercial • Residential Apartment Buildings and Developments • Single-Family Homes • Condominiums • New Developments • Personal Property



property tax appeals 222 Second Ave S, 17th Floor Nashville, TN 37201

Loren Doty: 615-426-8013 siegelcallahan.com/Tennessee

Tuesday Wednesday Thursday








Community Service Committee* 9am




CAMT Course* 8am - 4pm

Education Committee* 10am



CAMT Course*

CAMT Course*


CAMT Course*


8am - 4pm

Managers Luncheon*



CAMT Course*







8am - 4pm

Maintenance Committee*


CAMT Course*

Statistics Committee* 9am



8am - 4pm

8am - 4pm



8am - 4pm

Directory Committee* 9am



News & Events Committee*

CAMT Course*


8am - 4pm

CAMT Course* 8am - 4pm

Legislative Committee* 9:30am

Maintenance Luncheon Hermitage House, 12pm



Headshot Happy Hour


Tapestry Brentwood 5-8pm


Train the Trainer* 8am - 4pm


Board of Directors* 9am

*at GNAA office


Greater Nashville Apartment Association


. . . a company for all your property needs.

F U L L SE RV I C E R E STO R ATI O N CO M PANY Fire • Wa te r • Win d • Sm o ke D a ma g e • Mo l d Re me d i a ti on B io - H az a r d Wa s te C l e a n u p / D i s p o s a l as well a s Tur n K e y S e r vi ce s fo r yo u r e ve r yd ay n e eds.


(615) 360-0079 News & Events


PRSRT STD U.S. Postage


Nashville, TN Permit No. 380 Two International Plaza, Suite 201 Nashville, TN 37217 615-365-3047 www.gnaa.org

Your true partner in providing a better place to call home.



Don’t settle for having to work with multiple contractors in various cities and states to maintain all your properties. You’ll get a seamless experience with us across state lines due to our vast regional footprint.

Through our decades of experience we’ve built a strong base of subcontractor partnerships over the years, so projects are completed on schedule and within budget.



Your project will be guided by a manager who is involved from the start —leading the estimation process to seeing your job completed— and supported by a superintendent on the job every day.

Your long term capital project goals will become our own as we partner with you. And we’re always available for day-to-day maintenance to help you keep your residents happy.



Contractors Inc serves clients in the Midwest, Southeast, Mid-South regions with the latest technologies, a single point of contact, major regional footprint, and service-oriented approach.

Professionally licensed, bonded, and insured.

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February 2020 GNAA News & Events  

February 2020 GNAA News & Events