November 2024 | News & Events

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CHAIRMAN Jenn Mulholland, CAM CHAIRMAN-ELECT Katherine Morrow, CAM VICE CHAIRMAN Andrew Klahn, CAPS, CAM, HCCP, CALP SECRETARY/TREASURER Eddie Ivey, CAPS IMMEDIATE PAST CHAIRMAN Stephanie Liston, CAM, CAPS MANAGERS REPRESENTATIVE Holly Duren SUPPLIERS REPRESENTATIVE DJ Arbogast MAINTENANCE REPRESENTATIVE Emir Skopljak, EPA, CAMT, CPO MANAGEMENT DIRECTORS Melanie Brink, CAM Sundae Caudle, CAPS Tabitha Gill Lauren Hartstern, CAM Alicia Jones, CAPS, CAM, CALP Sully Lemmons, CAM, CPM Erick Rocha, NALP Nicole Samson, CPM Julie Stayton, CALP Laura Watkins SUPPLIER DIRECTORS Nathan Lybarger, Esq. Jennifer McCoy, Esq. Rusty McDonald Bridget Opfer Maria Williams, CAM MAINTENANCE DIRECTORS Brandon Etheridge Rusty Guilliams, CAMT, CPO IREM LIAISON Shelley James, CAM, CAPS, CPM LEGAL ADVISOR M. Wesley Hall, Esq. MDHA LIAISON Norman Deep PRESIDENT Ginny Johnson DIRECTOR OF MEMBERSHIP & FINANCE Autumn Stiles DIRECTOR OF COMMUNICATIONS Lauren High EDUCATION & MEETING COORDINATOR Anne Angel OPERATIONS SUPPORT SPECIALIST Haley Smith ACTIVE PAST CHAIRMEN Mary Bradley Stephanie Burns, CAPS, CAM, CALP Tracey Crowe, CAM Andy Gass, ARM Stacey Holt, CAM Shelley James, CAM, CAPS, CPM Andrew Klahn, CAPS, CAM, HCCP, CALP Tammy Lee, CAM Chari Lewis, CAM, CAPS, CPM Nancy Morris Linda Page, CPM, ARM Susan Sherfield, CPM Lisa Swick, CAPS Stacy L. Taylor, CAM Zac Ward, CPM

CONTENTS GREATER NASHVILLE APARTMENT ASSOCIATION NEWS & EVENTS

FEATURES

04 08 11 12 14 22 24

Raising the Bar in Client Satisfaction Nex-Gen Management

2025 GNAA Board of Directors Selected Meet the Executive Committee

On Trend

On Trend with Gala

Gala

GNAA’s Annual Gala Set Under the “Northern Lights”

Revitalizing Laundry Facilities

A Fresh Spin for Apartment Communities and Residents

Sustainable Maintenance

Greening Communities for a Better Tomorrow

In Memoriam

Remembering Andy Gass

ASSOCIATION NEWS

17 18 19 21 26 27 28 29 32

NextGen Bruncheon

Habits of Highly Successful Multifamily Professionals

NextGen

Coffee Connection

Education

2025 Education Schedule

Education

HVAC A to Z

December Managers Luncheon

Ugly Sweater

New Members

Welcome!

December Maintenance Luncheon

Jingle All the Way to Leadership Success

Education

Certified Apartment Manager

Calendar

Stay up to date

ABOUT THE COVER Nex-Gen Management

@gnaatn

Cover photo by: John Albani, John Albani Photography

NOVEMBER 2024

2024 BOARD OF DIRECTORS

4

Greater Nashville Apartment Association

News & Events

5

Congratulate them with a banner in our December News & Events magazine!

Just $75 per ad!

Limited number available on a first come, first serve basis!

Secure your ad now!

To secure your ad, please email communications@gnaa.org No refunds or cancellations permitted.

Two International Plaza, Suite 201 • Nashville, TN 37217

| 615.365.3047 | www.gnaa.org

Women’s Empowerment Conference Recap

2025 GNAA Board of Directors Selected The Greater Nashville Apartment Association is thrilled to announce its newly elected 2025 Board of Directors.

This year’s group of leaders represents a broad spectrum of experience, and we are grateful for their commitment to the mission and vision of the GNAA. Each board member was selected based on their dedication, expertise, and drive to advance the goals of the GNAA, all while serving the Greater Nashville community. Join us in congratulating these distinguished professionals, whose guidance will be instrumental in shaping our Association’s future.

Our Vision and Mission: Guiding Our Work Our Vision is simple yet powerful: To be the definitive resource for the rental housing industry in partnership with the Greater Nashville community. The GNAA is committed to advancing this vision by adhering to our Mission of serving our members and community through Advocacy, Communication, and Education.

2025 GNAA Board of Directors: Chairman Tammy Lee - Willow Bridge Property Company Chairman Elect Stephanie Burns - NTS Development

Immediate Past Chair Jenn Mulholland - Willow Bridge Property Company Each year, GNAA’s board is composed of representatives who contribute diverse insights and knowledge across roles in maintenance, management, and supplier services, ensuring a balanced and well-rounded approach to all decisions and initiatives. We proudly welcome the following representatives and directors: Management Directors: Alicia Jones, Ashwood Cove - Freeman Webb Company Amy Heskett, Greystar Melanie Brink, Everett - Sentral Jay Cathey, Freeman Webb Company Julie Stayton, Willow Bridge Property Company Laura Watkins, Solstice at June Lake - Willow Bridge Property Company Lauren Hartstern, Tapestry at Brentwood Town Center Greystar Sully Lemons, Freeman Webb Company Sundae Caudle, Freeman Webb Company Tabitha Gill, Rivergate Meadows - Timberland Partners Maintenance Directors:

Vice Chairman Eddie Ivey - Freeman Webb Company

Brandon Ethridge, Freeman Webb Company Rusty Guilliams, Arlington Properties

Secretary/Treasurer Nicole Samson - Carter-Haston Real Estate Services, Inc.

Supplier Directors: Bridget Opfer, Contractors Inc. DJ Arbogast, Artisent Floors

2025 Executive Committee

Lee

Burns

Jennifer McCoy, Law Office of Jennifer McCoy Maria Williams, Rasa Floors Rusty McDonald, AMI Construction, Inc. Maintenance Representative Branon Saldana - Grove at Waterford Crossings - Willow Bridge Property Company Management Representative Annie Williams - Grove at Shadow Green Willow Bridge Property Company Supplier Representative Rachel Stewart - Wheeler Inc. Legal Advisor Wes Hall, Law Office of Hall & Associates, PLC Special Representatives IREM Representative Shelley James - High 5 Residential MDHA Representative Norman Deep - MDHA

Ivey

Honoring Our Active Past Chairmen Our active past chairmen bring invaluable expertise and continuity to the GNAA, and we extend our gratitude to these dedicated leaders: Andrew Klahn, Chari Lewis, Linda Page, Lisa Swick, Mary Bradley, Nancy Morris, Shelley James, Stacey Holt, Stacy Taylor, Stephanie Burns, Stephanie Liston, Susan Sherfield, Tammy Lee, Tracey Crowe, and Zac Ward.

The GNAA Board of Directors serves as the backbone of the Association, making key decisions that enhance the benefits and resources available to our members.

Their role includes supporting the GNAA President and staff in implementing board directives while leaving policy implementation to the President. Each board member holds a vital responsibility as a trustee of the Association’s resources, ensuring that all financial allocations are managed wisely through a detailed budget, monthly financial reports, and annual audits.

Additionally, our board members are instrumental in developing and enacting

Samson

strategic plans that shape the GNAA’s long-term future, Mulholland ensuring that the Association remains an influential resource and partner within the Nashville com-munity.

Active participation is crucial; all board members attend monthly meetings and contribute to committee efforts, fostering collaboration and progress toward GNAA’s mission and vision.

The GNAA is excited to see the exceptional contributions of our 2025 Board of Directors. Congratulations to each board member, and thank you for your unwavering dedication to supporting Nashville’s rental housing industry and the communities we serve.

Election Night Recap

ON TREND WITH GALA On my wish list is a trip to view the Aurora Borealis (Northern Lights), so I was super excited about this year’s gala theme. The lights result from solar particles colliding with gases in Earth’s atmosphere.

Early indigenous peoples had varying beliefs about them being representative of animals or souls dancing in the sky.

As we gather together and embrace the magic and the mystery of the Northern Lights Gala theme, I am inspired by the ever-changing nature of our business, the successes (hard-won) in 2024, and all the things to come in 2025.

Lisa Gunderson, Bristol Development

an enchanting evening?

News & Events

As the sun sets over Nashville, we will convene at the Omni Hotel to celebrate the industry’s best of the best of everything and the installation of new officers & directors.

I look forward to fun, merriment, photographs, and spending time with colleagues, friends, and coworkers. Are you ready for

11

GET DRESSED UP

GNAA’s Annual Gala set under the ‘Northern Lights’

12

Greater Nashville Apartment Association

2024 Gala a sold-out affair The 2024 GNAA “Northern Lights” Gala is officially sold out!

Awards honor members nominated by Committee Chairs for their dedication.

Set to take place on November 9 at the Omni Hotel in downtown Nashville, this formal event offers GNAA members an unforgettable evening celebrating dedication and achievements over the past year.

The evening will also include the installation of GNAA’s incoming Officers and Board of Directors and a memorial presentation honoring GNAA members who have passed in the past year. Each year, the gala’s theme brings a fresh flair, inspiring guests to match their attire accordingly. Past themes have included Evening of Enchantment (2023), Starry Night (2022), Masquerade (2021), and Fire & Ice (2019).

Organized by the Gala Committee, the annual Awards Gala provides ample networking opportunities, with a variety of awards presented throughout the night, including Diamond Awards, Beautification Awards, Lifetime Achievement Awards, Trade Show Awards, and Professional Service Awards.

The Diamond Awards honor outstanding members in the rental housing industry, nominated by GNAA members and selected by a panel of industry experts.

Beautification Awards recognize standout apartment communities in various categories, while the Lifetime Achievement Award is given to individuals with a long history of exemplary service to GNAA. Trade Show Awards highlight the creativity of participants from the annual GNAA Trade Show, and Professional Service

News & Events

Congratulate this year’s Diamond Award winners with a banner ad in our December News & Events print edition for just $75. Special thanks to our generous sponsors: Artisent Floors, Bravo Flooring, Chadwell Supply, Contractors Inc., Freeman Webb Company, Greystar, Law Office of Hall & Associates PLC, LICRA Nashville, National Roof Co., NEBCO, NTS, RCI Mechanicals, Rasa Floors, Republic Services, Timberland Partners, Valet Living, Volunteer Properties, Wheeler Inc., and Willow Bridge.

13

Revitalizing Laundry Facilities

A Fresh Spin for Apartment Communities + Residents

Laundry facilities may not always get the spotlight, but they’re a top convenience that today’s residents notice—and they have higher expectations than ever.

As lifestyles evolve and technology advances, many apartment communities are seizing the chance to modernize laundry spaces. This essential, oftenoverlooked amenity is fast becoming a stylish, techsavvy, and sustainable feature that offers benefits for everyone involved.

Let’s dive into how apartment communities are

14

transforming laundry rooms into functional, welcoming spaces that deliver comfort, sustainability, and a better resident experience.

Convenience at Your Fingertips Today’s residents seek convenience in every corner of their lives, and laundry is no exception. Communities are making laundry a seamless experience by integrating app-based systems that eliminate waiting and guessing. Platforms like LaundryConnect and PayRange allow residents to check machine availability,

Greater Nashville Apartment Association

pay digitally, and receive alerts when their laundry is done—all from their phones.

For community managers, this tech upgrade offers valuable, real-time data on machine use and maintenance needs, allowing issues to be addressed before they become a problem. The result? Faster fixes, fewer disruptions, and a hands-free experience for residents that values their time and adds ease to their routines.

Sustainability that Saves Money and the Planet Modern laundry facilities are making eco-friendly upgrades to save water, energy, and expenses. Newer high-efficiency machines use up to 40% less water than standard machines, lowering both utility costs and environmental impact. High-efficiency dryers also use less power and are gentler on fabrics, a welcome bonus for residents who appreciate a little extra care for their clothes.

Eco-friendly improvements like these resonate with today’s environmentally conscious renters and contribute to a greener living space. A sustainable laundry room isn’t just a selling point; it’s a way for communities to support responsible practices that benefit everyone.

Beyond Function: Making Laundry Spaces Comfortable and Inviting Goodbye to cramped, dimly lit laundry rooms!

Communities are creating spaces that feel more like cozy lounges than chore zones. By adding comfortable seating, Wi-Fi, and even coffee stations, some communities have transformed laundry areas into places where residents can relax, read, work, or just unwind.

This shift brings an unexpected social element to the laundry room, turning it into a casual meeting spot that encourages neighborly interactions and strengthens the community vibe. When residents feel comfortable and welcome in every part of their community—even the laundry room—it fosters a positive living experience that enhances satisfaction and retention.

A New Revenue Stream and Value Add Modernized laundry facilities aren’t just a perk for residents; they’re also a valuable investment for property owners. By partnering with laundry service providers, communities can generate additional revenue without

News & Events

taking on the management themselves. Additionally, a thoughtfully upgraded laundry facility can justify a small rent increase or be packaged as part of a premium amenities offering.

With attractive amenities like a clean, tech-savvy, and efficient laundry facility, communities stand out in a competitive rental market and reinforce their commitment to quality and resident satisfaction.

Where to Start? Steps for Upgrading Communities don’t need a full overhaul to see improvements—many upgrades can happen incrementally: Add Smart Payment Options: Even without new machines, a smart payment system can add major convenience with minimal setup.

Introduce Energy-Efficient Machines: Starting with a few high-efficiency machines helps reduce costs and environmental impact.

Update the Atmosphere: Small touches like fresh paint, good lighting, and a few cozy chairs go a long way in making the laundry room a more pleasant space.

Ask for Resident Input: Surveying residents about their laundry room preferences ensures upgrades meet their expectations and prioritizes the improvements that matter most.

The Future of Laundry Facilities With modern renters expecting premium amenities, laundry facilities are getting an exciting makeover. As technology evolves, the possibilities for even more advanced laundry facilities grow. Imagine laundry rooms with smart machines that automatically adjust cycles, or dedicated lockers for wash-and-fold services—a glimpse of what’s already emerging in innovative communities.

Ultimately, modernizing laundry facilities isn’t just about keeping up with trends; it’s a reflection of a community’s commitment to enhancing residents’ lives in practical, enjoyable ways. By reimagining this essential amenity, apartment communities are investing in an experience that not only boosts satisfaction but sets a new standard for thoughtful, resident-focused living.

15

Apartment Tour Recap

NEXTGEN BRUNCHEON:

HABITS OF HIGHLY SUCCESSFUL MULTIFAMILY PROFESSIONALS

Covering a wide range of topics about

productivity hacks, work/life balance and how to advance your career.

AMY HESKETT Greystar

LETISHA UWAIFO Urban Housing Solutions

$59

20

MARIE BERRY LICRA Nashville

NOVEMBER 10:30 AM - 1:00 PM

MATT OLSON Freeman Webb

GNAA OFFICE Register at gnaa.org/events **2 CEC’S

Moderator ANDREW KLAHN

COFFEE CONNECTION DECEMBER 5 9 a.m. - 11 a.m.

PRIMA 620 8th Ave. South

Thanks to our sponsors Register Now Law Office of Hall & Associates, PLC | Law Office of Jennifer McCoy | Wheeler Inc.

www.gnaa.org/events

2025 EDUCATION SCHEDULE Jan. 3

CAM - Certified Apartment Manager $995

Jan. 28

Collecting with Class and Sass $139

Feb. 5 - CPO - Certified Pool Operator 6 $599 March 6

HVAC Certification $399

April 2

Hands on Low Voltage $399

April 15 - 17

CALP - Certified Apartment Leasing Professional $799

April 30

Leasing like the Stars! $225

May 8

HVAC Introduction $225

June 24

Budget Round up Course $139

Aug. 6th

Mental Health Class $299

Aug. 13

HVAC Certification $399

Sept.

11

HVAC Advanced $225

Sept.

18

Legal Conference $349

Oct. 1

HVAC Industry Changes $225

Oct. 21

Resident Retention and Marketing $139

Oct. 30 Nov. 12 - 13

Women’s Conference $199 LIHTC - Low Income Housing Tax Credit Course $350

October Managers Luncheon Recap

THURSDAY,

NOVEMBER 14TH PRESENTED BY

CHADWELL SUPPLY

$225

9 AM TO 4 PM AT GNAA OFFICE Learn the basics of troubleshooting and repairing HVAC systems. This introductory course includes terminology, tools, charging procedures, thermostats, evaporator coils, compressors, head pressure, fan and electrical systems, and much more!

PER PERSON $270 FOR NON-MEMBERS

THANK YOU 2024 GNAA EDUCATION SPONSORS! Artisent Floors | Bravo Flooring | Brookside Properties | Chadwell Supply | CORT Elmington Property Management | Freeman Webb Company | Law Office of Hall & Associates, PLC Law Office of Jennifer McCoy | Lighthouse Property Management | MAA | R3 Contractors, LLC Rasa Floors | The Liberty Group | Tolleson, Inc. | Valet Living

REGISTER NOW AT WWW.GNAA.ORG/EVENTS

#MYGNAA

Sustainable Maintenance: Greening communities for a better tomorrow As environmental concerns grow, the spotlight is increasingly on property managers and owners to incorporate sustainable practices into their maintenance operations.

F

or apartment communities, sustainability goes beyond just being a trend; it’s a commitment to creating greener, healthier living spaces that benefit residents, save resources, and reduce costs. Implementing sustainable maintenance practices not only meets tenant expectations but also builds a reputation as a forward-thinking community. Let’s explore some practical, impactful strategies to embrace sustainability in multifamily housing.

Water Conservation: Reducing Usage and Waste One of the most effective ways for apartment communities to become more sustainable is through water conservation.

Small changes in water usage can yield massive savings. Here are a few practices to consider: Install Low-Flow Fixtures: By replacing traditional faucets, showerheads, and toilets with low-flow alternatives, apartment communities can reduce water usage by up to 30%. For instance, the EPA estimates that WaterSense-labeled toilets alone can save up to 13,000 gallons of water per year.

Irrigation Audits and Upgrades: Many apartment complexes rely on landscaping to beautify their surroundings, but traditional irrigation can waste a lot of water. Consider installing 22

drip irrigation systems and smart sprinkler controllers that adjust watering schedules based on weather conditions.

Rainwater Harvesting Systems: Rainwater collection systems can gather rain from roofs and store it for later use in irrigation, reducing reliance on municipal water and lowering water bills.

Energy Efficiency: Upgrading and Optimizing Energy efficiency measures can reduce emissions and operational costs, making it an excellent area for sustainable maintenance.

Switch to LED Lighting: LEDs use significantly less energy than incandescent bulbs and have a longer lifespan. Install LED lighting in common areas, hallways, and outdoor spaces, or consider motion-sensor lights that activate only when needed.

HVAC Maintenance and Upgrades: Regular HVAC maintenance helps units run efficiently, but investing in energyefficient systems can reduce energy use even further. Consider upgrading to ENERGY STAR-certified units, which use less energy and improve indoor air quality.

Solar Energy Integration: Installing solar panels can help reduce dependency on non-renewable energy sources. While Greater Nashville Apartment Association

the initial investment may be high, solar systems can offer significant energy savings over time and even feed energy back into the grid for credit.

Native Plants and Xeriscaping: By using native and drought-resistant plants, you can create landscapes that require less water, fertilizer, and maintenance. Xeriscaping is particularly beneficial in areas prone to drought.

Green Roofs and Rooftop Gardens: For buildings with flat roofs, consider adding a green roof. These spaces help insulate the building, reduce urban heat, and provide a tranquil spot for residents.

Organic and Non-Toxic Fertilizers: When maintaining lawns and gardens, avoid chemical fertilizers and pesticides. Instead, opt for organic alternatives that won’t harm local ecosystems or create runoff pollution.

Establish Comprehensive Recycling Programs: Make it easy for residents to recycle by placing bins in accessible locations. Clearly label these bins to help tenants separate materials correctly, and educate residents about what can and cannot be recycled.

Composting Initiatives: If space allows, start a community composting program. Collect organic waste from residents and use the compost in community gardens, which can enhance soil health without relying on synthetic fertilizers.

Bulk Purchasing and Reduced Packaging: Purchasing in bulk minimizes packaging waste, so consider bulkbuying supplies like cleaning products and maintenance materials. Look for suppliers who prioritize eco-friendly packaging and materials.

Indoor Air Quality Improvements Maintaining healthy indoor air quality contributes to a sustainable, livable environment and is becoming a higher priority among renters.

Waste Reduction and Recycling Waste reduction is central to sustainable maintenance.

By creating efficient recycling programs and minimizing waste, apartment communities can have a positive impact on the environment and help residents adopt more sustainable habits.

Use Non-Toxic, Low-VOC Paints and Sealants: When repainting or updating interior spaces, opt for low-VOC (volatile organic compound) products. These materials emit fewer chemicals and are safer for indoor air quality.

Ventilation Maintenance: Ensure that ventilation systems are clean and working efficiently. Change filters

Sustainable Landscaping and Green Spaces Landscaping offers an opportunity for apartment communities to make a visual and environmental impact.

News & Events

23

Remembering

Andy

John Andrew “Andy” Gass GNAA past president, friend to all

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Greater Nashville Apartment Association

GNAA loses gem in former chairman

T

he Greater Nashville Apartment Association (GNAA) has lost a true gem with the passing of John Andrew “Andy” Gass on October 5, 2024, at age 68. A lifelong Nashville resident, Andy was known for his selfless spirit, dedication to community, and his unwavering commitment to the GNAA, where he served as chair of the board and was an active past president. His legacy of kindness, leadership, and service will be deeply missed by all who had the honor of knowing him.

GNAA President Ginny Johnson expressed the depth of the loss felt by the organization, saying, “Andy’s unwavering commitment to GNAA and his spirit of service will forever be remembered.” His dedication to GNAA went far beyond his role as chair of the board of directors, touching countless members and making an indelible mark on the association. Reflecting on his contributions, Diane Carter shared, “Our hearts are broken. Andy’s loss is deeply felt by all of us.” His longstanding friend, Lisa Boothe, added, “Andy was a loyal member of the association since the 80s. A good man and dear friend during those times.”

Beyond his tenure as chair, Andy’s influence touched many within GNAA. “Andy was always so kind to me throughout the years. I will always remember him fondly,” remarked Stacy Taylor, former GNAA chair. Supplier Director Maria Williams recalled her fondness for Andy’s vibrant spirit, “Andy was so kind, full of life, and was a total joy. I always loved sharing many conversations with him.”

Born in Springfield, Tennessee on January 11, 1956, Andy was the eldest son of Bill and Betsye Gass. The family later relocated to Clarksville, where Andy graduated from Clarksville High School in 1974. He pursued higher education at Austin Peay State University, graduating in 1978 and joining the Pi Kappa Alpha fraternity. Shortly after college, he embarked on a career in property

News & Events

management that would span nearly four decades, culminating in his active role within GNAA. Andy’s devotion to his family and community was evident in every area of his life. In 1990, he married the love of his life, Martha “Muffy” Fletcher, and they cherished 21 wonderful years together until her untimely passing in 2012. Together, they welcomed their daughter, Katie, in 1991. Andy was a dedicated father, from coaching Katie’s softball teams to serving as a deacon in his church. He coordinated numerous charity events, always driven to help those in need.

After retiring, Andy found joy in life’s simple pleasures, particularly fishing on Kentucky Lake and deep-sea fishing in Florida. A passionate sports enthusiast, he was a devoted supporter of the Tennessee Vols, Titans, and Predators. His friends and family remember him as a man who never met a stranger, always ready with a smile and a helping hand.

In recent years, Andy showed remarkable courage as he battled cancer with grace and unwavering faith, facing each day with resilience. He is preceded in death by his beloved wife, Muffy, his father, Bill, and his mother, Betsye.

Andy is survived by his daughter, Katie, his brother David, as well as five nieces, one nephew, and his faithful friend, Kathi Rougon.

In honor of Andy’s compassionate nature, the family requests that donations be made to Nurses for Newborns of Tennessee in lieu of flowers. Andy Gass’s legacy of kindness, service, and community devotion will continue to inspire all who knew him. He leaves a lasting impact not only on GNAA but on everyone whose lives he touched.

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UGLY SWEATER

Managers Luncheon December 11th at noon WITH GUEST SPEAKER: ALISON FULLER FROM LOVE ON WHEELS

Please Bring Luggage tags

www.gnaa.org/events

NEW MEMBERS MANAGEMENT COMPANIES

Parklight Townhomes Laura Cameron 100 Madison Dr. LaVergne, TN 37086 150 homes 615-793-8922 parklightmgr@freemanwebb.com Freeman Webb Company

APARTMENT COMMUNITIES

The Perch Rachel Towns 1104 Avondale Cir. Nashville, TN 37215 55 apartment homes 731-445-3357 rachel@wilderre.com Common Living Incorporated

Sutera Art Heckman 9085 Chardonnay Trace Franklin, TN 37067 615-568-7774 art@sutera.co

101 Factory 101 Factory St. Nashville, TN 37210 204 apartment homes 615-970-8297 101factorymgr@elmingtonpm.com Elmington Property Management Ascent Donetta Midkiff 2945 Brick Church Pk. Nashville, TN 37207 240 apartment homes 615-795-6795 ascentmanager@pedcor.net Pedcor Homes Corporation

Everett Melanie Brink Maint: Diane Mason 960 Commerce St. Nashville, TN 37203 361 apartment homes 615-813-0004 nashvilleyards-leasing@sentral.com Sentral Hermitage Flats Georgia Smith 5636 Old Hickory Blvd.

Nashville, TN 37076 267 apartment homes 615-885-0008 hermitageflatsmgr@elmingtonpm.com www.hermitageflats.com Elmington Property Management Oxbow Savanah Pursell 2141 Waterside Dr. Nashville, TN 37207 296 apartment homes 615-795-0424 manager@oxbownashville.com Greystar News & Events

Wayward Savanah Pursell 2135 Waterside Dr. Nashville, TN 37207 355 apartment homes 615-795-0255 manager@waywardnashville.com Greystar

SUPPLIERS

Apex Concrete Resurfacing John Hull 1715 Saundersville Rd. Hendersonville, TN 37075 615-364-5658 stacy@resurfaceit.biz Concrete Repair/Resurfacing Doci Companies Flabio Doci 246 E. Adele Ct. Villa Park, IL 60181 224-645-9438 fdoci@dociconstruction.com Cabinet Sales & Service; Countertop Sales/ Service; Electrical Contractors; General Contractor Remodeling/Repair; HVAC Contractors; Paint Contractors; Plumbing Contractors

Magnolia Granite & Marble, LLC Craig Sims 1851 S. Jefferson Ave. Cookeville, TN 38506 931-319-3719 craig.sims@magnoliagranite.com Countertop Sales/Services Nashville Vending Solutions Tim Supranowitz 909 Stockell St. Nashville, TN 37207 615-804-2071 info@nashvillevendingsolutions.com Catering/Food Noshville Vending Ken Graff 1214 Championship Blvd.

Franklin, TN 37064 774-289-9714 noshvillevending@gmail.com Catering/Food Olympic Compactor Rentals, Inc. Hank Raber 1000 Dickens Dr. Mt. Juliet, TN 37122 770-680-6009 hank@ocrwaste.com Environmental Consulting/Clean Up, Waste/ Trash Removal Services Street Tuxedo John Street 2532 Bransford Ave. Nashville, TN 37204 615-750-5324 john@streettuxedo.com Clothing/Apparel

Glick Roofing Systems, LLC Ephraim Glick 501 Union St., Suite 600F Nashville, TN 37219 615-265-0598 ephraim@glickroofing.com Roofing Contractors 27

December 18 | Noon | GNAA Office

JINGLE ALL THE WAY TO

LEADERSHIP SUCCESS

Brandon Etheridge

Learn more about GNAA’s LEAD and Leadership Lyceum Program Plus, come dressed in your best holiday uniform and win a prize!

Rusty Guilliams

Emir Skopljak

BRING AN UNWRAPPED TOY! www.gnaa.org/events

Boost your knowledge, skills, and confidence!

CAM Certified Apartment Manager WE RECOMMEND THIS COURSE for community managers and experienced assistant managers.

January 13 - 17

9:00 am - 4:00 pm AT THE GNAA OFFICE

credential allow demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential and advancement.

YOU’LL LEARN ABOUT: • Occupancy rates

• Apartment turnover

• Comprehensive marketing plans

• Working with contractors and vendors

• Sales team management and product readiness

• Recruiting high-caliber employees

• Equitable treatment of current and potential residents

• Employee orientation and training

• Resident retention and maintaining a positive company image

• Employment regulations and record keeping

• Communicating with residents • Customer service and issue resolution

• Employee evaluation • Analyzing the property’s financial operations and taking corrective actions for underperformance • Monitoring property performance to achieve the owner’s investment goals

• Enforcing company policy and complying with laws and regulations

• Accounting principles and practices

• Property inspections

• Maximizing net operating income

• Preventive maintenance programs

• Reporting property performance accurately

• Service request process

Cost: $995/per member $1194/per non-member

GNAA Policy: Payment must be made by course date. Absolutely no refunds will be issued.

If for any reason you cannot attend the course, you or your company may send someone in your place.

Register at www.gnaa.org/events

ARCHITECTURAL DOG PARK PRODUCTS

DOG WASH TUBS

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FUN PRODUCTS

PET STATIONS

AGILITY ITEMS

PLAY EQUIPMENT

GYMS FOR DOGS - NATURAL PLAY

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sales@GymsForDogs.com

800-931-1562 30

Greater Nashville Apartment Association

ANGEL TREE MISSION

STARTING ON NOVEMBER 1ST, ANGELS WILL HANG ON A TREE INSIDE THE GNAA OFFICE. MEMBERS CAN ADOPT A SENIOR AND RETURN ITEMS TO THE GNAA OFFICE BEFORE DECEMBER 13TH.

FIFTYFORWARD PRESENT DELIVERY WILL BE HELD ON DECEMBER 17TH AT 2:00 P.M.

CAN’T MAKE IT? YOU CAN STILL MAKE A DIFFERENCE BY SCANNING THE QR CODE AND DONATING TO THE GNAA ANGEL TREE FUND.

Law Office

Hall & Associates, plc M. Wesley Hall III Nathan C. Lybarger Matt Schulenberg LandlordAdvocate® Landlord Advocate® 223 Madison Street • Suite 212 • Madison, TN 37115 • 6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

NOVEMBER

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Daylight Saving Time Ends

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Veterans Day

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Election Day

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2

GNAA Gala

9

Omni Nashville

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HVAC A to Z

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9am - 4pm

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NextGen Bruncheon 10:30am - 1pm

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Thanksgiving Day

GNAA OFFICE CLOSED

Greater Nashville Apartment Association