ARTISENT FLOORS | BRAVO FLOORING | BROOKSIDE PROPERTIES, INC.
CAREER STRATEGIES INC. | CHADWELL SUPPLY | CORT
FREEMAN WEBB COMPANY | LAW OFFICE OF HALL & ASSOCIATES, PLC
LAW OFFICE OF JENNIFER MCCOY | R3 CONTRACTORS, LLC | RASA FLOORS
SILVER LININGS CONCIERGE | THE LIBERTY GROUP | TIMBERLAND PARTNERS
VALET LIVING | WHEELER, INC.
Non members - $478 8:30 AM - 5:00
INSTRUCTED BY CHADWELL SUPPLY JOIN US FOR MARCH 6TH CLASS AT THE GNAA OFFICE
This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC Certification manual before the class. Manuals are now available at the GNAA Office and can be picked up before class. Registration is required. No cancellations. If for any reason you cannot attend, you or your company may send someone in your place. This class must be paid to attend the event.
2025 BOARD OF DIRECTORS
CHAIRMAN
Tammy Lee, CAM
CHAIRMAN-ELECT
Stephanie Burns, CAPS, CAM, CALP
VICE CHAIRMAN
Eddie Ivey, CAPS
SECRETARY/TREASURER
Nicole Samson, CPM
IMMEDIATE PAST CHAIRMAN
Jenn Mulholland, CAM
MANAGERS REPRESENTATIVE
Annie Williams
SUPPLIERS REPRESENTATIVE
Rachel Stewart
MAINTENANCE REPRESENTATIVE
Branon Saldana
MANAGEMENT DIRECTORS
Melanie Brink, CAM
Jay Cathey
Tabitha Gill
Lauren Hartstern-Jones, CAM
Amy Heskett
Alicia Jones, CAPS, CAM, CALP
Sully Lemmons, CAM, CPM
Julie Stayton, CALP
Chad Vasquez
Laura Watkins
SUPPLIER DIRECTORS
DJ Arbogast
Jennifer McCoy, Esq.
Rusty McDonald
Bridget Opfer
Maria Williams, CAM
MAINTENANCE DIRECTORS
Brandon Etheridge
Rusty Guilliams, CAMT, CPO
IREM LIAISON
Shelley James, CAM, CAPS, CPM
LEGAL ADVISOR
M. Wesley Hall, Esq.
MDHA LIAISON
Norman Deep
PRESIDENT
Ginny Johnson
DIRECTOR OF MEMBERSHIP & FINANCE
Autumn Stiles
DIRECTOR OF COMMUNICATIONS
Lauren High
EDUCATION & MEETING COORDINATOR
Haley Smith
OPERATIONS SUPPORT SPECIALIST
Ally Graff
ACTIVE PAST CHAIRMEN
Mary Bradley
Stephanie Burns, CAPS, CAM, CALP
Tracey Crowe, CAM
Stacey Holt, CAM
Shelley James, CAM, CAPS, CPM
Andrew Klahn, CAPS, CAM, HCCP, CALP
Tammy Lee, CAM
Chari Lewis, CAM, CAPS, CPM
Stephanie Liston, CAM, CAPS
Nancy Morris
Linda Page, CPM, ARM
Susan Sherfield, CPM
Lisa Swick, CAPS
Stacy L. Taylor, CAM
Zac Ward, CPM
Cover Feature
Meet our 2025 Education Sponsors 10 Be a Leader Be a part of the 2025 Leadership Lyceum
It’s the Law General Assembly is in session
18 Managers Article 10 Proven Tips for tenant retention 27
Next Gen Series Learn more about Rising Star Baylee Miller
8
Networking Fun
Annual St. Paddy Day Mixer
9 Photo Recap
February Maintenance Luncheon 12 Don’t miss out Annual Maintenance Appreciation event 13 Maintenance Luncheon Mold Remediation 22 Education CALP Course registration under way 24
Headshot Happy Hour
Refresh your headshot, have some fun 25 New members
Welcome to the GNAA family 28 Calendar
Don’t miss our amazing events!
Education is the foundation of success in the multi-family housing industry, and the Greater Nashville Apartment Association (GNAA) is committed to providing top-tier learning opportunities for its members. From certification programs and leadership training to market trend insights and regulatory updates, these educational offerings wouldn’t be possible without the generous support of our 2025 GNAA Education Sponsors.
These industry leaders understand the value of professional development and have invested in ensuring GNAA members have access to the knowledge and resources needed to thrive. Join us as we highlight the companies that are making a lasting impact on Middle Tennessee’s multi-family professionals—one training session at a time.
For more than 30 years, Artisent Floors has crafted its services, processes and equipment specifically for multifamily properties. They are dedicated to providing the most effective solution for the property and making the managers’ jobs easier. Their computer system is one-of-a-kind, and they store every unit they have ever measured, allowing them to quickly access the information of any property they have serviced over the years. Timely, efficient service is at the forefront of Artisent Floors, and they are proud to offer next-day service at each of their 17 locations.
Bravo Flooring was founded by a Silver Star Marine, making us a veteran owned business, who services Middle and East Tennessee with Nashville being our “home base”. As a company, we strive to win over our multi-family customers with strong communication and offering same/ next-day services.
Our services are not limited to, but include the following: Carpet, Vinyl, LVP, Subfloor, and
Baseboard work.
Brookside Properties is a full-service real estate manager, investor, and advisor headquartered in Nashville. They are a company of more than 750 employees with a passion for caring for their residents, tenants, partners, and co-workers. They are a team of forward-thinking problem solvers, with a tradition of serving clients and partners that goes back to their founding more than 40 years ago. Brookside is a family of service-oriented professionals, with a track record of adding value to their tenants and residents, properties, and communities. Today, they are responsible for the management of more than 28,000 multifamily units and 3.4 million square feet of commercial shops, offices, and industrial buildings across the Southeast and Midwest United States.
Career Strategies, Inc. is a nationwide, employeeowned staffing firm that delivers exceptional service through a team of experienced professionals with firsthand expertise across a variety of industries. Specializing in both Temporary Services and Direct Hire positions, Career Strategies conducts nationwide searches and provides tailored staffing solutions to meet the diverse needs of clients. Their commitment to excellence is driven by a deep understanding of industry challenges and compliance requirements, while fostering a culture of pride and dedication, with 25% of their workforce having over 10 years of tenure. This stability allows them to respond quickly and effectively to both ongoing and urgent staffing needs, ensuring quality placements and a personalized approach for client success.
Chadwell Supply is the largest privately-owned maintenance, repair and operations (MRO) supply company in the United States. Exclusively focused on serving multifamily communities, their team partners with property owners, managers, and maintenance professionals, working hard every day to make their lives easier. Their success is a direct result of a passion for providing unforgettable service. Chadwell Supply is a knowledgeable, solutionoriented partner their customers know they can trust.
CORT’S mission is to be an indispensable resource by providing the best possible experience. By offering CORT Furniture as an Amenity®, you control your destiny with flexibility – rather than being burdened by the total cost of owning furniture. Together, they can flex up or down based on your needs, to easily adapt as your business needs change. Together the possibilities are endless.
Education of our membership is one the pillars of GNAA and its mission. The Law Office of Hall & Associates, PLC iis always proud to further that initiative through their sponsorship of the wide variety of educational opportunities GNAA offers.
Your friendly neighborhood evictions firm. The firm works diligently to ensure exceptional customer service to all their clients, as your satisfaction is their top priority. Licensed in four states and the District of Columbia, they represent multi-family communities near and far. Their services include same-day filing of detainers, and aggressively pursuing litigation remedies, ensuring your clients get paid…pronto! Their motto is “We’ll Evict ‘Em with a Quickness!” And they mean it!
Freeman Webb is a Nashville-based property management firm with more than 18,000 units under management and a proud member of GNAA. They have consistently championed the importance of training and continuing education, recognizing this as fundamental pillars for personal and professional growth. They have dedicated substantial resources to their internal training programs, demonstrating their unwavering commitment to fostering a culture of continuous learning and improvement. Freeman Webb also actively supports team members by encouraging and supporting their pursuit of external training opportunities and professional designations, and they are honored to be an Education Sponsor again for GNAA.
R3 Contractors is a full-service licensed general contractor specializing in renovation, restoration and roofing for residential, commercial and multifamily properties. Serving Middle Tennessee for almost 20 years, they are experienced in estimating and completing capital improvement, lender requirements, due diligence, operational projects, and emergency response. R3 is prepared to immediately begin emergency response 24/7 at your community. With one call, they will provide immediate assistance on water extractions, fire, smoke and water damage. They also provide service for any microbial mitigation situations. Their team of restoration experts will have your community fully returned to its pre-loss condition while providing efficiency and quality service. R3 Contractors is committed to providing effective, long-lasting solutions through transparency and communication. They value being a dependable partner who can be counted on when
it matters most.
Rasa Floors was founded on the simple premise to relieve key frustrations of property managers by providing quality products and extraordinary service. From online and mobile app account management and next-day/same-day installations to being open and fully staffed Monday through Friday, they pride themselves on understanding the needs of the multifamily housing industry like nobody else! From New England to the Southwest, they can now service two-thirds of the largest U.S. metropolitan markets with 21+ service centers across 18 states! They are fast, they are open, and they are dedicated
Silver Linings Concierge (S.L.C.) corporate headquarters is located in Murfreesboro, TN. We provide exceptional door side trash pick up, door side recycling, nightly grounds keeping, concierge dry cleaning, pressure washing, and Bulk/Junk item removals. These services provide peace of mind for property management, maintenance staff, and residents. With our home office being located in the heart of Middle Tennessee, your backyard is our own. Therefore, any questions or concerns are addressed with a sense of urgency with each community we serve. We excel in maintaining the ambiance of your commonwealth and are dedicated to providing you and your residents with a safe, clean, and healthy community.
The Liberty Group was founded more than four decades ago as an executive search firm serving the Houston multifamily and commercial real estate (CRE) markets. The firm quickly earned a reputation as a national leader, placing real estate executives and personnel in 47 of the 50 states. On a national level, some of the most innovative and successful multifamily industry businesses are now
led by executives placed by The Liberty Group.
Timberland Partners is a real estate investment and management firm committed to providing exceptional service to our residents, opportunities to our team members, and long-term relationships with our investors. From a modest 46-unit apartment community in Mounds View, Minnesota, we drew upon our vision and mission to create an organization that now encompasses more than 20,000 apartments in 18 states. Our ongoing growth and success are testament to the skill and integrity of our mission-driven team.
For people seeking excellence in a property management partner, Valet Living is the tried and tested resource that supports communities where people want to live and that improves property value. Their proven track record and pioneering edge allow them to set the standard for residential living. They continuously evolve their processes, redefine the language and set the benchmarks that are universally recognized and used across the multifamily housing industry
Wheeler Inc. is a family owned and operated contracting business based in Nashville, TN. We were founded on the principles of superior customer service and a belief in the golden rule: treat our customers, vendors, and employees as we would have them treat us. This mindset guides our long-term vision and daily decisions. Everything we do must provide a valuable benefit to our customers in addition to the rewards it brings to our company and our employees. In this way, we operate in a win-win environment. Our slogan, “Professional Service with a Personal Touch” also enforces our commitment to the highest standards of workmanship, integrity, and service with a genuine concern for our customers.
The rental housing industry thrives on strong leadership, and for those looking to step up and make an impact, the 2025 Leadership Lyceum is an unparalleled opportunity. Now accepting nominations, this prestigious program is designed to cultivate the next generation of industry trailblazers.
For those unfamiliar, the Leadership Lyceum is an elite leadership development initiative spearheaded by the Greater Nashville Apartment Association (GNAA). This exclusive program is available only to rental housing professionals who are nominated by their property management companies or, in the case of supplier members, by the GNAA Leadership Lyceum Committee. Even self-nominations are accepted, provided they have supervisor approval.
Since its inception in 2003 by the National Apartment Association (NAA), the Leadership Lyceum program has identified, educated, and empowered nearly 200 industry leaders. The program’s rigorous selection process ensures that only the most passionate and dedicated individuals are chosen, fostering a community of professionals committed to advancing the multi-family housing sector.
What It Means to Be a Leadership Lyceum Candidate
Being selected for the GNAA Leadership Lyceum is more than an honor—it’s a transformative experience. This program is meticulously designed to offer an in-depth understanding of the industry’s operations, advocacy efforts, and leadership opportunities. Participants will gain invaluable insights through half-day educational sessions, committee and board meetings, networking luncheons, and exclusive events.
The goal? To produce well-rounded, forwardthinking professionals who are not only equipped with industry knowledge but also prepared to step into volunteer leadership roles within GNAA and beyond. By the time candidates graduate from the Lyceum, they will have the skills, network, and confidence to influence the future of the multifamily housing industry.
Strong leadership is the backbone of any thriving industry, and the multi-family housing sector is no exception. The Leadership Lyceum serves as a pipeline for driven professionals who want to play a vital role in shaping the future of rental housing. Many of GNAA’s current board members are proud graduates of this program, proving that participation can lead to extraordinary career advancement.
In addition to professional growth, the Lyceum cultivates a sense of community. Participants become part of a dynamic network of past graduates, mentors, and industry influencers who share a passion for innovation and advocacy. The relationships built during this program often extend far beyond graduation, leading to lifelong connections and opportunities.
If you’re ready to take your career to the next level or know someone who embodies the qualities of a future industry leader, now is the time to act. The GNAA Leadership Lyceum Committee is currently reviewing nominations for the class of 2025. Whether you’re nominated by your company, a
GNAA committee, or yourself (with supervisor approval), this is your chance to join an elite group of professionals dedicated to excellence.
Don’t miss the opportunity to be part of this distinguished program. Applications should be sent to Ginny Johnson at ginnyjohnson@ gnaa.org.
The 114th General Assembly gaveled in for the first of two legislative sessions on Tuesday, January 14, 2025. The first week of session was spent performing a series of procedural steps outlined in the state constitution and state law in order to officially convene.
Once the new lawmakers were sworn in and officially began their tenure, each chamber of the legislature must elect leadership, assigned committees, and confirmed the state’s Constitutional Officers. These officers include the Secretary of State, the State Treasurer, and the Comptroller of the Treasury.
Additionally, each the bodies voted on the rules to establish the parliamentary procedure for how the lawmakers will conduct business during the session. These rules govern how lawmakers conduct official business, including how they introduce motions, cast votes, speak on the floor of each chamber, the conduct of each lawmaker, and the timing of filing bills and amendments of bills.
Upon conclusion of the legislature’s organizational session, the Governor called for a special session to address to address school choice legislation, disaster relief for Hurricane
Helene, and a framework for immigration enforcement in anticipation of federal policy changes enacted by the Trump Administration.
During this four-day special session, the legislature considered and passed,
among other things, the cornerstone of Governor Lee’s education policy agenda, the Education Freedom Act, legislation which establishes a statewide school voucher program and provides additional funding for teacher bonuses and K-12 facilities.
Once the special session adjourned, the legislature returned to its customary business with bill filing deadline for both the House and the Senate being February 6. Each House member is limited to twelve bills (down from the previous fifteen bill limit) with the exception of subcommittee and committee chairmen who can file additional bills relative to their committee’s subject matter. The Senate does not have a bill filing limitation. This year, just over 1,400 pieces of legislation have been filed for consideration. This is roughly a twelve percent decrease in the number of bills filed from previous years.
On February 10, Governor Lee presented his seventh annual State of the State address Monday evening before a joint session of the 114th General Assembly at the Tennessee State Capitol, outlining his $59.5 billion proposed budget and legislative agenda for FY25-26. While the Lee administration passed several major initiatives during January’s special session, including a state wide school choice scholarship program and immigration reform,
the governor’s remaining policy platform centers on home grown innovation in the energy sector, affordable housing (singlefamily), economic and workforce development opportunities, child care solutions, public education investment, government efficiency, public safety support, enhanced transportation funding, and conservation.
While Tennessee Apartment Association leadership opted not to initiate legislation this year, there are a number of bills of interest to the multifamily industry filed for consideration. Key landlord-tenant legislative policy issues that we will monitor and influence include: rent control, security deposit regulations, eviction procedures, maintenance responsibilities, fair housing compliance, late fee limits, notice requirements for rent increases, tenant screening criteria, and the right to repair and deduct for landlord neglect; all of which aim to balance the rights of landlords to manage their property with the rights of tenants to live in safe and habitable housing.
The Tennessee Apartment Association remains the premier resource and advocacy organization for the multifamily industry. TNAA coordinates support for or opposition to legislation that affects rental housing while enhancing business opportunities for all Tennessee members and associates.
The Federal Housing Finance Agency (FHFA) has issued a three-month pause on its directive imposing three new federally mandated landlord and tenant requirements on covered multifamily properties financed through Fannie Mae and Freddie Mac (the Enterprises). FHFA has instructed the Enterprises to delay implementation until at least May 31, 2025. Given the imminent effective date of this directive, February 28, 2025, FHFA’s announcement is a win for the industry.
This directive would have been applicable to rental properties with new loans through the Enterprises that are signed on or after the effective date, and covered housing providers would be required to provide their residents with a 30-day notice for rent increases; 30-day notice for lease expirations; and five-day grace period for late fees.
According to the policy grids issued by Fannie Mae and Freddie Mac, housing providers would have to notify their residents of the new protections and change all residential leases at these communities to include the new standards. National Apartment Association (NAA) Click & Lease users can expect to receive a broadcast announcing the retraction of the new FHFA Amendment to Lease Contract that was released on February 12, 2025.
In its comment letter to the Agency, NAA and its coalition partners argued that required leasing compliance with this mandate does not serve the public interest. Required changes to millions of leases are unnecessary, given the layers of state and local requirements with which housing providers already comply. These laws and regulations already provide renters with robust protections.
Moreover, NAA strongly urged FHFA to reevaluate this directive through the lens of President Trump’s executive orders and memoranda. More time is needed for the Trump Administration to evaluate whether these Biden-era policies align with Presidential priorities.
FHFA continues to pursue a measured and deliberative approach to policymaking which carefully considers stakeholder input, including comments from more than 3,000 NAA members and affiliates who joined NAA’s call to action when the Agency considered rent control. NAA will keep the industry abreast of new developments and continue its advocacy with federal policymakers to promote responsible and sustainable solutions to address renter’s housing affordability challenges and increase access to quality, affordable housing options. For more information on NAA’s advocacy with the Trump Administration, please contact NAA’s Public Policy Team.
By Landon Erickson
We need your help making our goal!
Make a donation
NAAPAC is the bi-partisan political action committee that supports Congressional candidates who represent good government and understand the needs and concerns of the apartment housing industry.
A Seat at the Table. Would you rather be at the table, or on the menu? NAAPAC is your vehicle to support federal candidates who are open to the apartment industry’s views on issues crucial to your business and the industry at large.
Credibility. NAAPAC gives our profession political credibility. It shows that we are willing to support lawmakers who help enact policies that will allow us to keep creating quality apartment homes across America.
Success. Growing our influence in Washington, DC, does not happen easily. It is an ongoing and long-term process that only succeeds as more and more NAA members participate. Your involvement makes NAAPAC grow in strength.
SCAN NOW TO MAKE A CONTRIBUTION
NAA is prohibited from using general account funds such as membership dues or other revenue to contribute to federal elections. That means NAAPAC, by pooling the individual contributions of NAA and affiliate members, is the only vehicle through which NAA and its members may participate in the political process. NAAPAC may only accept personal contributions from members of the NAA and its affiliates.
If we all give a little, we can make a huge difference!
With Middle Tennessee’s rental market booming—particularly in cities like Nashville, Murfreesboro, and Franklin—tenant retention has become a critical factor in maintaining a stable, profitable multifamily property. The influx of young professionals, remote workers, and families seeking affordable alternatives to larger metro areas means that renters have plenty of options. Property managers must go beyond basic services to create an exceptional living experience that keeps tenants renewing year after year.
Here are 10 proven strategies to boost tenant retention in 2025, with a focus on what works best in the Middle Tennessee region.
1. Streamline Communication for a Fast-Paced Market
Renters in Middle Tennessee—especially in Nashville—expect quick and efficient communication. Many are professionals with busy schedules or students juggling work and school, meaning they prefer digital solutions over
traditional office visits.
Implement a resident portal where tenants can submit maintenance requests, pay rent, and access community announcements.
Use SMS and email notifications for important updates, such as maintenance schedules or lease reminders.
Set up a private social media group for residents to ask questions, share concerns, and engage with management.
Fast and transparent communication builds trust, reduces frustration, and makes tenants feel heard—key factors in encouraging long-term residency.
With rapid development in Middle Tennessee, properties that offer fast, reliable maintenance gain an edge in tenant satisfaction. A sluggish response to maintenance requests can quickly lead to dissatisfaction and early move-outs.
Use a digital work-order system that allows tenants to submit maintenance requests and track their status in real time.
Establish a 24/7 emergency maintenance hotline to address urgent issues promptly.
Conduct regular property inspections to catch potential problems before they become tenant complaints.
Staying ahead of maintenance issues is essential for retention, especially in a competitive market where new apartment complexes are constantly opening.
One of Middle Tennessee’s greatest strengths is its sense of community. Properties that embrace this culture and build strong resident relationships tend to see higher retention rates.
Organize localized resident events that reflect the lifestyle of Middle Tennessee, such as:
• Live music nights featuring local artists.
• BBQ cook-offs or food truck pop-ups with Nashville-based vendors.
• Outdoor movie screenings for families and young professionals alike.
Volunteer days supporting local nonprofits like Second Harvest Food Bank or Habitat for Humanity.
A strong community feel makes an apartment complex more than just a place to live—it becomes a home.
4. Personalize the Tenant Experience with Southern Hospitality
Middle Tennessee is known for its welcoming, friendly atmosphere. Property managers can stand out by offering personalized touches that make tenants feel valued.
Simple gestures go a long way, such as:
• Sending handwritten thank-you notes for lease renewals.
• Recognizing birthdays or anniversaries with a small gift card to a local business.
• Providing new tenants with a “Welcome to Middle Tennessee” guide, highlighting local favorites like Loveless Café, The Bluebird Café, and Radnor Lake trails.
These small, thoughtful efforts help foster goodwill and loyalty, making tenants more likely to stay long-term.
5. Enhance Security Measures as the Region Grows
As Middle Tennessee experiences rapid growth, security is a top priority for renters. Enhanced security measures not only make tenants feel safe but also increase their likelihood of staying.
Effective strategies include:
• Upgrading to smart locks and controlled access systems to prevent unauthorized entry.
• Installing security cameras in parking areas, hallways, and common spaces to deter crime.
• Improving outdoor lighting to enhance nighttime visibility.
• Offering package lockers or secure delivery rooms to prevent porch piracy.
• A well-secured apartment complex provides peace of mind, which is a strong incentive for long-term residency.
6. Allow Flexible Payment Options for Gig Economy Workers
On September 4, 2024, the federal Architectural and Transportation Barriers Compliance Board (ATBCB) published a notice of proposed rulemaking to address the accessibility of electric vehicle (EV) charging stations for people with disabilities. While the proposed rule remains in limbo due to the Trump Administration’s regulatory freeze, the National Apartment Association (NAA) continues to track its progress and evaluate the need to engage federal policymakers on our concerns. If finalized, this rule could place significant compliance burdens on housing providers.
The proposed rule would mandate potentially significant changes to EV charging stations in new and existing rental housing covered by the Americans with Disabilities Act. It aims to ensure that EV charging stations are accessible to and usable for people with disabilities by setting enforceable standards for size, placement, number of accessible spots and more. Practically speaking, this could mean retrofits to EV chargers, EV charging spaces and potentially substantial changes to parking areas or structures, all of which are covered by ATBCB’s proposal. Significant
industry concerns include: the required size and clearance of EV charging spaces, required accessible route requirements and new slope standards.
Ultimately, the proposed rule imposes significant financial and logistical challenges for housing providers in ways that make them less able to meet their residents’ needs and demands for community amenities such as EV charging. Any new federal mandates must conform with existing fair housing accessibility and building code requirements to prevent duplicative or conflicting responsibilities for providers and to reduce potential for increased legal liability for compliance errors. The rental housing industry takes its fair housing responsibilities very seriously. At the same time, NAA and its members remain acutely aware of the costs of overregulation to rental communities.
NAA continues its federal advocacy efforts with Congress and the Administration to promote responsible and sustainable housing policies.
By Ravi Ehrbeck-Malhotra
The Greater Nashville Apartment Association offers an incredible array of opportunities for professionals in the multi-family housing industry. Whether you're a property manager, vendor, or industry partner, simply having a membership isn’t enough—you need to be present and engaged to truly reap the benefits.
1. Attend Events and Stay Active
GNAA hosts numerous educational seminars, networking mixers, and industry expos throughout the year. These events provide insight into the latest trends, best practices, and regulatory updates that impact Middle Tennessee’s rental market. By attending regularly, you stay informed and position yourself as a leader in the industry.
2. Build Connections Through Networking
Membership gives you access to a powerful network of professionals—from property owners and leasing agents to vendors and service providers. Make the most of it by introducing yourself at events, joining conversations, and following up with new connections. A strong network can open doors to partnerships, job opportunities, and business growth.
3. Get Involved with Committees
Joining a GNAA committee is one of the best ways to build relationships and establish credibility within the industry. Whether it’s education, government affairs, or community service, committees allow you to collaborate with like-minded professionals while contributing to the association’s success.
4. Sponsor Events for
Sponsoring a GNAA event is an excellent way to boost your brand recognition and credibility within the industry. Whether it’s a luncheon, awards gala, or educational seminar, sponsorship puts your company in front of key decision-makers.
5. Show Up and Stay Engaged
The key to making the most of your GNAA membership is being present. Attend meetings, participate in discussions, and take advantage of every opportunity to engage. The more you put into your membership, the more value you’ll receive in return.
By actively participating in GNAA, you position yourself and your business for long-term success in Middle Tennessee’s thriving multi-family housing market. Don’t just be a member—be an active part of the community!
Facilitated By: Charlotte Pisciotta, CAM, CAS, CALP
ABOUT:
• Using technology to generate traffic
• Measuring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Researching the competition and building relationships with competitors
• Compiling a comprehensive community resource tool
•
• Relationship sales processes and evaluating your personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Preparing prospects for the next steps in the rental process
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• Move-in processes
• Responding to resident issues and maintenance requests
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey
9:00 AM - 10:30 AM 11TUESDAY MARCH
Castello Equity Partners
Tori Koshar
319 West McKnight Drive Suite 7
Murfreesboro, TN 37129 admin@yarusiholdings.com (615)663-8619
Samara
550 Great Circle Road Nashville, TN 37228 (615)985-8908 samara@rpmliving.com
RPM Living 377 Units
Victory Place
Chrystal Estremera 401 Victory Road Clarksville, TN 37042 (931)538-4332 mgrvictory@brooksideproperties. com
http://livevictoryplace.com Brookside Properties, Inc. 194 Units
Penn Warren
Billi Jo Suiter
300 Greenwood Avenue Clarksville, TN 37040 (931)503-7000 bsuiter@nexgenmgmt.us Nex-Gen Management, LLC 65 Units
Fitzroy at Lebanon Market
Townhomes
Storm Kenworthy 100 Aviation Way Lebanon, TN 37090 (615)270-6622
thefitzroymgr@greystar.com Greystar 33 Units
Legends Townhomes (629)249-6107
legends@porticopm.com
Portico Property Management 116 Units
Ridge at Shelbyville Cortney Goodwin 260 Anthony Lane Shelbyville, TN 37160 (931)735-6370
ridgeatshelbyvillemgr@envolvellc. com
Envolve, LLC 72 Units
Placemakr Premier SoBro
Josely Paredes 205 Demonbreun St. Nashville, TN 37201 (844)492-0205 residents@thesobro-nashville.com Placemakr 86 Units
Lily Grace Apartments 600 Dusan Blvd. Murfreesboro, TN 37129 (615)854-2349 thelilygraceapartments@ castelloequitypartners.com
Castello Equity Partners
125 Units
Stonehouse Apartments 118 Dill Lane Murfreesboro, TN 37130 (615)663-8619 management@ castelloequitypartners.com
Castello Equity Partners 44 Units
The AVE 3230 Clarksville Pike Nashville, TN 37218 (615)663-8619
tori@yarusiholdings.com
Castello Equity Partners 20 Units
Signature Music Row 1005 16th Avenue South Nashville, TN 37203 (629)567-0001 victoria.thacker@tpco.com
D.P. Preiss Co, INC 105 Units
Goodman – Gable – Gould/ Adjusters International
Elyse Kirby 1033 Demonbreun St. Nashville, TN 37203 (615)390-8116 ekirby@gggco.com https://www.ggg-ai.com/ Insurance/ Risk Management Services
Superior Health & Fitness Solutions L.L.C.
Adam Johnson 403 Sheraton Dr Andalusia, AL 36420 (334)804-4423 adam@superiorhfs.com Fitness Equipment
Campbell Disposal Company
John Campbell 291 Siloam Church Road Westmoreland, TN 37186 (615)878-0595
campbelldisposalcompany@gmail. com
Waste/ Trash Removal Services
Yellowstone Landscape
Curtis Thompson 3235 N State St Bunnell, FL 32110 (615)781-2077 cthompson@yellowstonelandscape. com
Irrigation Installation/ Maintenance, Landscape Contractors/ Maintenance/ Management, Landscape Installation/ Design
Nashville Painting Company
Carly Merritt 210 West Crossville Road Roswell, GA 30075 (615)708-3483
Carly@nashvillepaintingcompany. com
Paint/ Supplies, Paint Contractors
The Closet Company
Adam Floyd 2155 Utopia Avenue Nashville, TN 37211 (615)218-1038 adam@closetcompany.com Carpentry/ Wood Repair
Heritage Multifamily Services
Eric Clements
248-B Jackson Meadows Drive Nashville, TN 37076 (615)692-9621
eric@heritagemultifamily.net General Contractor (Remodeling/ Repair)
Dunlop Services Inc
Paula Roland 13880 Strickland Rd. Byhalia, MS 38611 (662)536-7188
ap@dunlopservices.com General Contractor (Remodeling/ Repair)
Grass!365
Kent McMillin
200 Heather Circle Brentwood, TN 37027 (615)804-4927
kent@grass365.com http://Grass365.com Landscape Installation/ Design
Royal Recycling
Victoria Seeley 5105 Beauregard Ln Nashville, TN 37027 (629)306-4222 info@royalrecycling.com Recycling
Elantra Gate Systems
Ben Stepp 1411 Fairview Boulevard Fairview, TN 37062 (615)799-6115
bstepp@elantragate.com Gate/ Access, Control Systems
Outdoor Restoration & Solutions
Ronaldo Menjivar 913 Hearthstone Ct Smyrna, TN 37167 (629)729-0319
ronaldo@
outdoorrestorationsolutions.com Landscape Contractors/ Maintenance/ Management
Southern Building Group
Anthony Maskarina 2942 Elam Rd Murfreesboro, TN 37127 (615)651-9811
tmaskarina@sbginc.us Multifamily Development
Able Construction Group, Inc.
Michele Betancourt 150 National Place Suite 100 Longwood, FL 32750 (813)464-0529 michele@ablegcgroup.com
General Contractor (Remodeling/ Repair)
God is Love
Zahger Toma 2900 Hamilton Church Road APT 505 Nashville, TN 37013 (615)525-3918 (615)723-5801: Cell zahger.shaker@gmail.com http://thenashvillepaintingpros.com/ home/
Blinds, Carpet & Flooring Sales, Cleaning Services, Paint Contractors
HELPING Crew Pro Clean
Sebastian Forero 3920 Puckett Creek Crossing Murfreesboro, TN 37128 (704)421-6977
sforero@helproclean.com info@helproclean.com Carpet Cleaning & Repair Services, Cleaning Services, Drain Cleaning, Tile Floor Cleaning/ Stripping
