OCT ‘23
Case Study: Lilydale Instant Lawn, Delivered Where You Need It
The Lilydale Instant Lawn team prides themselves on their commitment to extraordinary customer service and being known as the supplier of choice for premium quality Instant Lawn in Australia.
Lilydale’s requirements for their last mile delivery solution included • Ability to integrate order information directly from NetSuite
Operating out of three farm locations at Bairnsdale, Pakenham, and Yarra Glen – Lilydale Instant Lawn manages a fleet of over 10 vehicles dedicated to delivering bulk Instant Lawn to over 1,200 locations monthly.
• Automated route planning and optimisation considering specific constraints including harvest requirement, customer delivery time windows, changing pallet weights based on rainfall, road networks and the capabilities of their fleet
Challenge In 2022, Lilydale Instant Lawn began the process of upgrading their legacy IT solutions with the objective of streamlining operations. NetSuite was selected as the core ERP solution providing sales order entry, purchasing, inventory management, multi-company accounting, and CRM functionalities. To facilitate successful last-mile delivery experiences for their customers, Lilydale Instant Lawn needed a solution that would integrate with NetSuite and enhance their supply chain performance. “Our route planning process consisted of manually finding delivery addresses, plotting these dots on a map and figuring routes for each truck. This was inefficient and lacked any ability to scale.”
• Integrated Driver execution apps, and • Dynamic Customer Notifications that reflected actual arrival times Lilydale Instant Lawn understood that these capabilities were key to improving their operational performance and customer satisfaction but also had to be delivered through an integrated platform
Solution Lilydale Instant Lawn partnered with Bestrane to implement a comprehensive Route Planning, Driver Execution and Customer Notifications solution. This involved integrating solutions from NetSuite, Boomi, The Descartes Systems Group and Glympse.
Delivering solutions for complex logistics problems.
Reduce Costs. Improve Efficiency. Discover how Bestrane’s Route Planning and Optimisation solutions allow you to reduce cost, improve efficiency and customer service outcomes across a wide range of planning modes from dynamic and same day solutions, to territory or master routing. No two route planning or optimisation problems are the same. Using different optimisers for different problems, we enable a broad range of industries to create optimal daily routing solutions featuring capabilities such as background optimisation, same day routing, and dynamically generated delivery time windows that maximise customer experience.
Contact us to move forward.
P 20
• Less vehicles used and distances driven • Reduced planning and dispatch costs • Improved fleet and driver utilisation • Improved customer service outcomes 150 Albert Rd South Melbourne 3205 b e st r a n e . c o m . a u +61 3 9001 1565
