Page 68

Discover Benelux  |  South of the Netherlands  |  Eindhoven Highlights

Warm, welcoming and heart-touching TEXT: BAS VAN DUREN  |  PHOTOS: PULLMAN EINDHOVEN COCAGNE

As part of the Accor Hotels Group, the Pullman Hotels of Accor have gained a terrific reputation over the years for providing luxury for predominantly business-minded guests, but catering to the leisure guest as well. The only Pullman Hotel in the Netherlands can be found in Eindhoven, where the motto ‘Our world is your playground’ is one they adhere to and where guests often stay for business during the week and return at the weekend for leisure. Situated in the centre of Eindhoven since early 2012, the only Pullman Hotel in the Netherlands quickly evolved into one of the city’s most popular places to stay. With 320 rooms divided into multiple categories, you can always find something that suits 68  |  Issue 45  |  September 2017

your needs, starting at the standard rooms all the way up to the presidential suite. It comes as no surprise that the hotel has seen its fair share of CEOs, celebrities and many employees of the multinationals that work in the area such as Philips and ASML.

treats in your room ready. To achieve all that, it’s of the utmost importance that you listen to your guests. We want to be as warm, welcoming and heart-touching as possible and get to the bottom of that unspoken need, if there is one.”


Staff training

Assistant general manager Jurriaan van der Valk of Pullman Eindhoven Cocagne knows exactly what makes his hotel tick: “Every guest wants the highest possible service and quality, what we want is to go lengths for that extra mile. If it’s someone’s birthday, we’ll have a surprise waiting in your room such as a birthday cake, if a married couple stays over, they’ll get Champagne on the house. Even if someone travels with a dog, we’ll have some

That particular employee-guest relationship is something Pullman values above all, according to Van der Valk. “We call that the Accor values and we train every employee for that on multiple occasions. Most of it revolves around the question of ‘why is our guest here’ and ‘how to connect with the heart of our guest’ and how the employee can be an addition to someone’s stay. We even have a closed off Yammer communication group where

Profile for Scan Client Publishing

Discover Benelux, Issue 45, September 2017  

Promoting Belgium, The Netherlands and Luxembourg.

Discover Benelux, Issue 45, September 2017  

Promoting Belgium, The Netherlands and Luxembourg.