S o u t h C a r o l i n a’ s H e at i n g a n d A i r C o n d i t i o n i n g P r o f e s s i o n a l s
2013 Convention and Trade Show features brings fun, friends and two new features: new website and Cool Aid Warms Hearts program read more inside
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Association’s newest program
COOL WARMSAID HEARTS
HVAC Professionals Serving Their Community
Already Touching Others
The association’s newest program, Cool Aid Warms Hearts, was introduced to the membership in attendance at the 2013 Annual Convention and Trade Show. A video introduction was shared (and can be found on the association’s new web- dESCO Joins SCAHACC & Supports site) followed by comments from concept leader and Charles- “Cool Aid Warms Hearts” Program ton area contractor Medd Box. We are pleased to announce a new member Box introduced the association’s new Cool Aid Warms Hearts of the South Carolina Association of Program. This program is a community service effort that Heating and Air Conditioning Contractors, several board members have been discussion (in concept) dESCO LLC. As a result of a great for a few years. The goal of the program is to help when experience as a first time exhibitor at the and where the association can (through efforts and contribu2013 Annual Convention, dESCO decided tions of its members) and to build the industry’s reputation in to join the group. a positive manner. The Association hopes to coordinate its efforts with and through the Sustainability Institute (http:// After learning about SCAHACC’s newest program, www.sustainabilityinstitutesc.org/) as it will vet the candi“Cool Aid Warms Hearts,” at the annual event’s breakfast dates as well as have the ability to assist with other energy meeting, dESCO was impressed with the state members’ saving measures which can help make a more complete involvement in giving back to the community that has response (for example, members provide the new unit and provided so much for them. Although dESCO is not ductwork but the SI could provide the needed insulation). located in South Carolina, they were so moved by this giving initiative that they decided to make a monetary The very first program was held in early February in the contribution to the effort. “We are delighted to be a part of Charleston Chapter area and benefited a retired, female army this simply brilliant program, as we see this as a positive veteran who needed assistance not only with her HVAC sysand practical industry outreach to help those in need,” said tem but with other weatherization efforts as well. Dean Schreiner, dESCO President. “We make giving back an integral part of our business model and company culture A very big thank you to “the good guys (and gals) in white and we are excited to see the outcomes of this project.” hats with warm hearts” who made the kick off event possible. They are:
Air Concept Solutions, LLC AirMax Carolina Cool Carolina Heating Service Comfort Services, Inc. Custom Climate LLC General Wholesale Distributors Holley Heating & A/C Pardee’s Refrigeration & A/C Ott Distributors Yandle-Witherspoon Supply
It is believed that this new program can help grow and raise awareness about the association, its members and the positive side of the business as well as give back to those in need in our local communities. The goal is to take this program across the state through each chapter. It was suggested that a committee be formed to create a structure and promotional plan for the Cool Aid program.
Convention organizers asked dESCO to participate at the event after multiple SCAHACC members requested help finding good software solutions for their businesses. “The response we received at the annual convention was exceptional,” stated Dean E. Schreiner. “The conversations we had with SCAHACC members were great, and we hope we provided more information about what technology exists to help HVAC companies simplify operations, increase productivity and improve their bottomlines. We look forward to meeting more members at future events.”
continued on page 5
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LLR Director’s Focus is on Customer Service and Team Work written by Coretta D. Bedsole, Palmetto Public Affairs, LLC The enthusiasm of Holly Pisarik, Director of the Department of Labor, Licensing and Regulation (LLR) is contagious. Her customer service and team work philosophies govern all her actions as LLR Director. SCAHACC’s lobbyist recently had the opportunity to visit with Pisarik in her office. Pisarik is conversant in all aspects of her agency and its responsibilities as outlined by state and federal law.
SCAHACC Participates in Contractor’s Licensing Board On April 1st Randy Pardee, Leigh Faircloth and Coretta Bedsole attended the special called meeting of the Contractor’s Licensing Board. The purpose of the meeting was to take action on Governor Haley’s executive order to review regulations under the prevue of the board. Those regulations include items that deal with mechanical and specialty contractors, alarm systems, fire sprinklers and the boiler safety program. During the public comment portion of the agenda, Randy Pardee spoke in opposition to the recommendation of allowing unlicensed persons to perform work up to $15,000. Pardee has also followed up in writing to LLR expressing concern that this is a very anti-consumer move. The board’s legal counsel reviewed the scope of the executive order, which includes all Cabinet agencies, boards and commissions and executive programs. The order requires that agencies look at the following criteria as it relates to regulations: 1. Is this function necessary based on the statute? 2. Is the system operating with efficiency? 3. Are there unintended consequences? 4. Are the regulations cumbersome? The licensing board is seeking Input from board members, the administrator and public. April 15th is the deadline for the board’s submission to senior management at the Department of Labor, Licensing and Regulation. Between April 15th and May 15th senior management will review and seek any answers to questions. continued on page 5
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She was appointed by Governor Haley and confirmed by the South Carolina Senate in March of 2012. At the time of her appointment, Pisarik was serving as LLR’s Chief Advice Counsel. Before coming to LLR, Pisarik worked at Nelson Mullins Riley & Scarborough, LLP. Prior to law school, Pisarik worked for the Florida Department of Health as a public information officer and program manager. Pisarik’s background as a practicing attorney and her work in various roles in state government prepared her for the challenges as LLR Director. LLR is a unique agency in which the bulk of the work is governed by boards and commissions. In addition to serving as a resource to the various boards and commissions, the Director and her staff oversee issues ranging from OSHA standards, amusement rides, elevators and any other matters covered under Title 40 of the SC Code of Laws. Pisarik’s approach to handling this diverse agency is developing good working relationships with the boards and commissions and recognizing the role her staff plays in assisting in investigative and fiscal matters. Since coming to the agency, Pisarik has focused on efforts to shorten the length of time for investigating complaints made to the various licensing boards and commissions. She believes it is imperative for the complainant and the respondent to have closure and a quick resolution and for the concerns of all to be heard and acted upon. She is also concerned about unlicensed practices. As a result she has devoted one investigator to dealing with the unlicensed practice. She applauded the efforts of SCAHACC in reporting individuals who are practicing without a license. To emphasize customer service, Pisarik constantly asks for feedback from stakeholders. She encourages LLR licensees and others to share information with her about good and bad experiences with the agency. She believes public input will help her address specific problems and sharing good experiences afford an opportunity for her to reward staff for good work. Pisarik is a firm believer that good employee morale equals good customer service. continued on the next page 5
Check Tech First When Hiring for the Summer
Just a reminder that our technical colleges are the “training fields” for our next generation of HVAC technicans and contractors.
When you begin to consider your staffing options (particularly as the summer approaches), give your local technical college a call. HVAC instructors (and their students) may be a valuable resource. If you don’t know who to call in your area, call the SCAHACC staff and they’ll be glad to share members names and numbers.
LLR Director continued Her latest task is to continue her work on reviewing all the agency regulations to ensure they are necessary and appropriate. Recently Governor Haley issued an executive order asking her Cabinet agencies to comprehensively review their regulations and policies to ensure efficiency, necessity, and effectiveness while promoting positive economic outcomes. Pisarik is embracing this task and welcomes input from licensees and the public. She encourages HAVC contractors and others to share information on any regulations they feel need updating or are unnecessary. So what does she do in her spare time? She is married to a busy attorney. They have three children; ages seven months, nine years and eleven years, so free time and sleep are not part of the equation. In the mean time she remains committed to making LLR the best of the best and looks forward to working with SCAHACC and other professional associations to ensure quality outcomes, team work and good customer service.
SCAHACC Participates continued from pg.4 The board discussed the following items/ recommendations: 1. Allow for exams more often – The board agreed to allow an applicant to take the test four times in one year. 2. Determine if licensing fees are appropriate – The board determined current fees are appropriate but questioned whether or not the fees are being used exclusively for contractor board functions. 3. Sanctions -- Is there a balance between protecting public and not being punitive to contractor? The board agreed to keep current sanctions. 4. Auditing requirements - net worth for Class 5 for unlimited jobs - perhaps provisional renewal for unexpected economic situations for contractors who have previously met requirements. There was discussion of the public interest being more important than net worth requirements. The option to provide a bond in lieu of a financial statement was considered. The board recommended allowing persons who are not licensed to perform jobs of up to $15,000.
A subcommittee consisting of James Lady, Bill Neely and Lee Richardson, was appointed to review the recommendations. The full board will meet again on April 11th to take action on the subcommittee report. SCAHACC will be in attendace. This is the beginning of a process; SCAHACC members need to be aware in the event we need to take action related to any of the board’s recommendations to the Governor’s task force.
COOL WARMSAID HEARTS
HVAC Professionals Serving Their Community
dESCO/Cool Aid continued from page 3 dESCO demonstrated their flagship product, ESC, which provides HVAC companies with the easiest most efficient ways to manage customers, work and finances. ESC streamlines the entire workflow through one comprehensive solution. ESC also offers advanced mobile solutions and seamless integrations with QuickBooks, Sage & ESC Accounting, making it the preferred solution among service providers. dESCO backs their products with support and training services to ensure users get the most out of their software. For more information about how ESC service management software can help your business, please contact our newest associate member, dESCO by calling 800-226-7529 or reach them online at www.dESCO-Soft.com.
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The Power of Our Peers
are powerful. People learn best from experiences —— by processing their own thoughts, feelings and behaviors and by reflecting upon the experiences of others particularly when we’re all in the same or very similar daily business.
Executive Director Leigh Faircloth, asked Association President Lee Boylston, “What’s on your mind these days in regard to leading the association?
What do you believe are some keys to the success of this program -- both for the association and its members?
Here’s what the president had to say. When I think about moving our association forward, I think about the personal relationships and the value that I have gained through this association. I know there are folks who say “that’s cliché,” but for me, it’s true. I am particularly excited about our new Peer Program and how it may produce this effect for others in the association who take the time to “use it.” How would you describe the association’s new Peer Program and its value? I believe our new program will provide members (and their peer partners) with an experience that can be powerful for both professional and personal growth. It will help members, who are non-competing equals, build sustaining relationships and provide access to each other’s experiences, insight and support. I believe this new program is actually a new twist on the association’s longtime efforts and goal to provide education. I believe that information is helpful, but personal experiences
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Let me start by saying, my answer below is based on believing that only those who truly wish to learn as well as share are the ones who participate in the program. That said, there are some key qualities or points.
another and tap into our peers’ experiences. This will only be true if we take advantage of these opportunities and apply lessons learned to our businesses and even to their lives. I believe there is a value in peer relationship – a value worth more than your dues. I encourage our members to give it try! The details are included in this newsletter on pages 16 & 17. By the way, a very big thank you to Mike Geddings for spearheading this effort and to his committee members Rhett Prosser and Joel Reese.
Loyalty/Trust Members will build trust by maintaining confidentiality and demonstrating commitment. Honesty Members will need to be transparent and will need to operate in a safe, accepting, non-judgmental environment. Personal responsibility Each member must show up (yes, even by phone, or e-mail), speak up, take part and take a role for this experience to work! What we’ve outlined for our program doesn’t require a lot of time but it does require a commitment. What else do you want to share with the members about this program? I know we all belong to the association for different reasons, and but one thing that we all have in common is the need to continue to grow and improve. That could apply to growing and improving our businesses, our bottom-lines, our employees or ourselves but just like the cliché says, “you get out what you put in.” I believe this new program can provide profound, real, transformational change when we share with one
Matt Thompson with Splash Omnimedia
Association’s new website unveiled The association’s new website was unveiled at the annual convention by Matt Thompson with Splash Omnimedia. He “walked members through the site” and explained that once you apply for and receive your member login, you will be able to update and add information about your company. Your company’s profile is seen by the public! Make sure it says what you want it to say. Visit the association’s new website at www.schvac.net.
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Introducing the Chairman of the Senate LCI Committee written by Coretta D. Bedsole, Palmetto Public Affairs, LLC Recently SCAHACC Legislative Committee Chairman, Randy Pardee, and association lobbyist, Coretta Bedsole sat down with Senator Thomas Alexander to discuss his role as Chairman of the Senate Labor, Commerce and Industry Committee (LCI). Senator Alexander assumed the position earlier this year replacing former Chairman Greg Ryberg, who retired from the Senate. The most striking thing about the new Chairman is his humility and strong belief that his primary job is to represent his constituents. He began the discussion by saying, “Any successes I have achieved are due to the support of the people of Senate District #1.” Senator Alexander began his legislative career in 1987 when he was elected to the SC House of Representatives. During his tenure in the House he served as Chairman of the House Labor, Commerce and Industry Committee, thus achieving the distinction of being the only legislator to serve as Chairman of both the House and Senate LCI committees. In 1994 he was elected to the Senate. Senator Alexander believes he was fortunate to have the late Senator J. Verne Smith serve as his mentor during his early days in the Senate. It seems natural for him to follow in the footsteps of Senator Smith, who also served as LCI Chairman. When asked about the differences in the two committee chairmanships, Alexander noted the Senate has broader powers than the House because of the “advice and consent” powers. This provision of law requires the Senate to review and approve certain key statewide appointments. In the case of LCI that would include the appointment of the Director of the Department of Labor, Licensing and Regulation. Alexander is a small business person, and his business background is reflected in his approach to dealing with issues. He is also an active participant in his church. These two experiences have resulted in his belief that elected officials have a moral responsibility to balance consumer protections without being overly burdensome on small businesses. He complimented HVAC contractors for their efforts to ensure consumer safety and seemed pleased that our industry is willing to work with regulators to ensure positive outcomes. He was also pleased to report he recently participated in a ribbon cutting ceremony for a new welding and HVAC training center at Tri County Tech in Sandy Springs. He noted we need more programs like this in our state. In his spare time he enjoys spending time with his family and sharing photographs of his grandchildren. Just like his mentor, Senator Smith, he is a tireless advocate for small business people and those less fortunate. The HVAC industry is fortunate to have someone like Thomas Alexander serving in this Senate leadership role.
Welcome New Associate Members dESCO, LLC Dean Schreiner 239-275-1991 hilmor Alston Mullins 704-912-7794 Sprint Bill Davidson 704-557-1108
Codes Compliance Making You Crazy? The association’s chapter meeting programs this spring are an effort to help with clarifications, particularly on the new energy codes as they affect HVAC. Local codes officials have been invited to participate, and we hope you will be there too. See page 19 for the schedule of meetings. Let the SCAHACC staff know which meeting(s) you will be attending. Call the office at 1-800-395-9276 or e-mail christine@associationsplus.com. You may also RSVP on the association’s Facebook page or through the association’s new mobile app.
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2013 Annual Convention and Trade Show . . . 2013 Convention and Trade Show Sponsors: Wells Fargo Santee Cooper Lennox Industries WaterFurnace Jim Hudson Automotive Group Baker Distributing Co. Johnstone Supply Allied Air Enterprises ZONEFIRST Federated Insurance Mingledorff’s Inc. Piedmont Natural Gas Thermaflex Splash Omnimedia BestBall South Carolina Living Magazine
Presentations provided by speakers during the convention are located on the website in the members only section. Visit www.schvac.net 10
2013 Trade Show Exhibitors: American Profit Recovery BRS Sales & Marketing Baker Distributing Co. Carrier Enterprise CC Dickson Co. Call Experts CDI Custom Curbs Comfort Institute Creative Marketing Associates CPS/5-2-1 dESCO, LLC East Coast Metal Distributors Epting Distributors, Inc. Field Controls Federated Insurance Ferguson Heating and Cooling Gateway Supply General Wholesale Distributors Goodcents GPS Management Solutions, Inc. Hart & Cooley hilmor Jim Hudson Automotive Group Jackson Systems Johnstone Supply KeenanSuggs Knauf Insulation Lee Transport Equipment Lenox Lennox Industries Lukjan Metal Products McCall’s Supply, Inc. Mid-Atlantic Sales Inc. MidSouth Marketing MTI Manufacturing NB Handy Profit Strategies Progress Energy QuestVapco Revolv Indoor Comfort Products R.E. Michel Company Santee Cooper SC Living Magazine SCE & G Service Roundtable Space-Ray Infrared Gas Heaters SpeedClean Splash Omnimedia Sprint Thermaflex Tracpipe Counterstrike Trane Commercial Systems Tutco Upchurch & Jowers Insurance Unifirst Corporation WaterFurnance Yandle-Witherspoon Supply ZONEFIRST
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Association’s 1st Technician Rodeo
Sam Cassell
Winner of the 2013 Inaugural Technician Rodeo
Mr. Hudson Inspires Members to be World Class Back by popular demand, Mr. Jim Hudson with Jim Hudson Automotive Group, addressed the SCAHACC members on Saturday morning sharing his message about how to be “world class.” His presentation was so inspiring that many have asked for copies of the handout he provided and a video of his presentation. Although we don’t have a video, we do have a copy of the handout. Please see the copy below. Mr. Hudson, left, talks with members, below.
The South Carolina Association of Heating and Air Conditioning Contractors (SCAHACC), held its inaugural Technician Rodeo in conjunction with the 2013 Annual Convention & Trade Show. SCAHACC is proud to congratulate Sam Cassell of Cassell Brothers Heating & Cooling, LLC from Irmo, SC as the Top Tech in the State with a perfect score. Cassell competed against 11 other technicians from across of the state. The technicians were skill tested and timed at four HVAC stations with accuracy being very important. The stations consisted of identifying the type of refrigerant used, high voltage troubleshooting, low voltage and thermostat trouble, measurement of airflow on air handler, gas furnace carbon monoxide and combustion testing and analysis. “Service technicians are a critical part of the HVAC business. The rodeo gave them an opportunity to show off their skills as well as an opportunity to educate students and other technicians. This was our first rodeo; it was a huge success. We will be doing it again, “ said Scott Kelly, contractor for Greenville, SC, association past president and Technician Rodeo Committee Chairman.
What Does “World Class” Mean to Me?
1. We treat our employees with the same level of customer service that we expect them to offer our guests. We have to WOW them, focus on their development, and take an interest in their careers. Assume that your co-workers and employees are good people, who want the best for our dealerships, and support them in that direction. We are willing to help, train, invest in, encourage and reward our employees. We share in their personal and professional victories, celebrating the big and small wins that are inherent in each day. (dignity, respect) 2. We have faith that we can be the best. We believe that becoming world class is possible, within reach, with the team we have. We focus on the solution and not the problem. We focus on the strengths more than the challenges. We don’t spend too much time complaining about the difficulties. We don’t assume that we are unable to do something, we work to find a way to make it happen. (confidence, empowerment) 3. We present ourselves and our dealerships with the utmost in poise and polish. We take pride in our personal appearance, always striving to look our best. We take pride in the dealerships, taking care of them as if they were our own. We keep them presentable, as if our guests were visiting our house and we want to put our best hospitality on display for them. We speak in a manner that befits a world class organization, indicating that it is our pleasure to help, we regret anything that may inconvenience them, and we are committed to ensuring a positive experience for every visitor, regardless of the purpose of their visit or how much they are spending. We are ladies and gentlemen, serving ladies and gentlemen. (professionalism, manners) 4. We look for ways to go above and beyond in any endeavor. We ask “what does this guest (or my employer) expect of me in this moment, and how can I exceed that?” We challenge ourselves to be a better person and better employee than we were last year, last month, or even yesterday. Each new moment provides a chance to do and be better. There is no behavior that is “what we can get away with”, there is no passing of time until the end of the day. Each moment, we stay after our pursuit of excellence. (excellence, initiative) 5. We assume the best in people, not the worst. Instead of being suspicious and assuming that people are trying to pull one over on us, we assume that they are good customers -or will be one day. We are not focused on being right, but finding a win win for all concerned. (optimism, attitude) 6. We treat employees and co-workers as we would want to be treated-with helpfulness. We don’t ask them to do themselves anything we can do for them. We don’t EVER ask the customer to call back we take ownership of the question at hand and live up to our promise to call them back. We do not burden customers with too much information about how we run our business, rather, we focus on the task of helping them reach their objective. (ownership, service) 7. We are positive in all endeavors, understanding that small details can elevate any contact with others. We know that a smile, a pat on the back, some humor, taking an interest in someone, extending a compliment, giving a gift, offering unexpected assistance, expressing appreciation are all ways to make a difference in someone’s day. (cheerfulness, balance) 8. We call guests by name, work to learn their name, recognize them when they return, introduce them to others, ask them open-ended questions about their needs and their life. (relationship-building)
special thanks to Johnstone Suppy of the Upstate Johnstone Supply of Columbia, Summerville & Charleston & Johnstone Supply of Murrells Inlet for sponsoring the event.
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9. We anticipate a guests needs and offer to meet that need before it is asked of us. We creatively suggest solutions that would help them accomplish their objectives. (empathy, resourcefulness) 10. We find time in each day to set goals and assess progress. We strive to be the best, studying and innovating on what that might look like and how to get there. We are efficient in our quest for these objectives, seeking high quality without being wasteful. (ambition, organized)
Winner of the Best HVAC Service Truck in the State The Association (SCAHACC), held its first Statewide Service Truck Competition in conjunction with the 2013 Annual Convention & Trade Show. SCAHACC is proud to congratulate Josh Geddings of Panther Heating & Cooling, Inc. for having the Best Service Truck in the State. Geddings won the local Piedmont Chapter competition during the fall of the year to move onto compete at the statewide level. The association has 10 chapters across the state. They are as follows: Anderson/Oconee, Beaufort/Hilton Head, Central Savannah River Area, Charleston, Greenville, Horry/Georgetown, Midlands, Pee Dee, Piedmont, and Spartanburg. Each chapter area winner was invited to compete on the state level. The trucks were judged on outside presentation, cleanliness, personal safety equipment, organized for HVAC work to be performed, and the implementation of new technology. “When one thinks about a truck that our HVAC technicians use one might think of dirty, grimy with a bunch of tools thrown in the back of a truck. The trucks that competed were nothing like that. These trucks are very clean and well-kept, and the technicians are proud to call them “their offices on wheels.” Geddings’ truck was very impressive and you can tell how proud he was to show it off” commented SCAHACC President Lee Boylston.
Save the Date: 2014 Annual Convention and Trade Show is planned for Feb. 20-22, @ Myrtle Beach Marriott
Welcome New Distributor Member
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Willing to give a piece of your heart?
Confused???? Clarification from the International Code Council The following is an excerpt from an e-mail from Claude St. Hilaire with the Home Energy Group (843-216-0003) to Leigh Faircloth, Executive Director of SCAHACC. Leigh: There has been much discussion about the need for programmable Thermostats on heat pumps. Below is a response / clarification from the International Code council. This might be of interest to the SCAHACC members. Claude March 4, 2013 Subject: 09 IECC Section 403.1.1
Q
SCAHACC members have big hearts and we know our members are often asked to “share,” “donate” and “give away” to help others. The association’s new Cool Aid program is designed to allow those with big hearts to not only help a neighbor in need but to also help make our communities aware that HVAC professionals “do a lot of good” all the while helping out a neighbor in need. SCAHACC plans to host at least one project in each chapter area each year. So, your donation will help YOUR neighbor(s). May we add you to a growing list of those willing to particpate and donate (something, i.e., time, materials, labor, equipment, money)?
COOL WARMSAID HEARTS
HVAC Professionals Serving Their Community
Regarding Chapter 4, Section 403.1.1 of the 2009 International Energy Conservation Code does the term “Forced-Air Furnace” only refer to gas or fuel fired heating appliances? We had a class on this code and the instructor indicated that the “Programmable Thermostat” was not required for a “Heat Pump” because it was not a “ForcedAir Furnace”. The instructor also indicated that the Section 403.1.2 was the justification for this interpretation in that a “Heat Pump” would be addressed by this Section. Is this correct? Only gas or fuel fired heating equipment must have a Programmable Thermostat.
Name:_______________________________________
Heat pumps are not furnaces and do not need the programmable thermostat. But electric furnaces would need them. The definition of “furnace” in the IMC is “A completely self-contained heating unit that is designed to supply heated air to space remote from or adjacent to the appliance location.” The IMC commentary further states “The single most distinguishing characteristic of furnaces is that they use air as the heat transfer medium. Furnaces can be fueled by gas, oil, solid fuel or electricity. Heat pumps on the other hand are a reverse cycle refrigeration system. Probably the most telling reason for not including heat pumps is that the proponent of the change (EC68-07/08) had all HVAC systems in his proposal, but the committee modified it to exclude heat pumps. The thinking was that heat pumps take longer to heat and do not normally blow as hot air as furnaces, therefore daily programmable thermostats would not work as well on heat pumps.”
___ materials, such as_________________________ _____________________________________
A
Company:____________________________________ The best way to contact me about the details: ___ phone ______________________________ ___ e-mail ______________________________ I am willing to (consider) donate: ___ my time
___ my employees’ time (amount determined by company owner)
___ equipment, such as _______________________ _____________________________________ ___ other, such as ___________________________ _____________________________________ ___ money, such as____________________ ––– not sure what but want to help, have some one call me. Return to: PO Box 11035, Columbia, SC 29211 or fax to 803-252-7799, or email to christine@ associationsplus.com. WARMS HEARTS Or call 1-800-395-9276. HVAC Professionals Serving Their Community
COOL AID
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Contractor Peer Program (P ) 2
Mission
The P2 will develop and encourage professional relationships in which contractors assist other non-competing contractors in developing specific skills and knowledge that will enhance each other’s professional and personal growth in the HVAC Industry and the association. Peer Program is a peer-to-peer mentoring program.
Goals of the Program o o o o o o o
Establish personal relationships with the best of the best contractors across the state. Provide sounding board for dealing with “pain” of owning and operating an HVAC contracting business. Share lessons learned – best management practices Networking at chapter meetings, annual convention & forum on new website Increase knowledge of the association’s programs and benefits – (i.e., co-op dollars for convention, chapter attendance, legislative issues) Electronic Information Sharing Tools and Resources • Forum on the association’s website • “Buckets” by topic with content experts assigned. Topics such as the following: • HR • Technical • Marketing • Financial • General • Webinars
o
All member contractors who wish to participate Criteria: • Volunteer to be part of the program • Must be a member in good standing • Must have an e-mail address
o o
Associate/Distributor/Utility/Education Member (to serve as content experts) Staff of Association
Participants
Steps for starting the program 1. 2. 3. 4.
Staff will survey all current members and ask members if they willing to participate in the peer program as a peer. New members will be asked during the application and initial joining process. Staff and committee assigns P2 partners Staff sets up a three way call to introduce P2 Partnership’s duration is expected to last a year
Once a week – electronically or by phone Chapter Meetings (both partners) Meet at the Annual Convention Visiting each other’s business is encouraged and welcomed but up to the partners
Suggested communications between partners
Program Monitoring
o Within 30 to 45 days of program launch, a random sampling of approximately 20% of participants will be surveyed to make sure program is being carried out. o In April, 2013 (4 months from start of program) at least 50% of partners will be surveyed. (random not inclusive) o Results from the survey will be shared at the May Board Meeting. o Program will be evaluated at that time and adjusted, if needed. o All participants will be surveyed prior to November Advance and results will be shared with Board at that time.
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Contractor Peer Program (P ) 2
Survey Questions The following questions will be used by the committee and staff to make peer assignments. 1.
How many employees currently work for your company?
2. How many years have you been in HVAC? ____ 1-5 years ____ 5 -10 years ____ 10 – 15 years ____ 15 - 20 years ____ over 20 years 3. Tell us about your primary work setting/job responsibilities? (Please give a percent of business by category – should add up to 100%) Residential New Construction _____ Residential Replacement _____ Commerical New Construction _____ Commerical Replacement _____ Residential Service/Repair _____ Commerical Service/Repair _____ Other_______________ _____ 4.
How many years have you been an association member? ____ 1 – 5 years ____ 5 – 10 years ____ 10 – 15 years
5.
What would you consider the biggest pain you have in your business? ____ Employees ____ Taxes ____ Regulations ____ Customer Service ____ Insurance ____ Marketing ____ Other, please specify____________________________________
6.
How do you prefer communication during this process? ____ Email ____ Phone
____ 15 – 20 years ____ 20 + years
____ Text
Sign Up to Participate Company Name: ___________________________________License #:___________________________ Contact Name __________________________________________ Address __________________________________City/St/Zip ___________________________________ Cell____________________________
Office Phone _______________________________________
Fax ______________________________________ Email ______________________________________________________________________________ Return to SCAHACC Staff Member or Association at PO Box 11035, Columbia, SC 29211 or fax 803-252-7799 or e-mail to christine@associationsplus.com 6
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Welcome New Contractor Members Danny Tuten Jason Poucher Michael Atkins Donald Costner Andy Johnson John Sison Rudy Cleland Hamilton Stewart Cameron Hinson Mike Scirocco Joel Eastergard Joel Hubbard David Jones Danny King Jim Clark George (Jack) Cleaver Chip Rush Mike Piercy Cathy Shannon Harry Nix Joseph Mascetti Johnny Simpson Rick Shull Willie Youmas
Action Heating & Air Conditioning, Inc. ARS At Your Service, Inc. Brothers Air & Heat, Inc. Carolina Comfort Systems ClimateMakers Complete Air, LLC Corley Plumbing Air Electric Ductworks Heating and Cooling, Inc. EAST COAST AIR LLC Eastergard HVAC Hubbard Heating and Cooling JB Services King Mechanical Heating & Cooling Myers Heating & Air Conditioning LLC QUALITY AIR Rush Heating and Cooling, Inc Service Experts of Charleston Shannon Heating & Air Southern Plumbing, Htg. Swift Services Heating & Cooling Tri Ventures, LLC Heating & Cooling Tri‐City Fuel & Heating Co. Youmas Heating & AC
Summerville Myrtle Beach Spartanburg Rock Hill Conway N. Charleston Varnville Greenville North Myrtle Beach Surfside Beach Greenville Lancaster Aiken Conway Mt Pleasant SIMPSONVILLE Greenwood Charleston W. Columbia Aiken Myrtle Beach Anderson W. Columbia North Charleston
843‐875‐2993 843‐293‐4399 864‐587‐1400 803‐327‐4040 843‐365‐5711 843‐552‐9024 843‐592‐7186 864‐288‐9733 843‐427‐7411 843‐997‐5579 864‐235‐2935 803‐246‐5282 803‐648‐0243 843‐446‐7843
Cobblestone Golf Course, Blythewood, SC
864‐505‐7250 864‐229‐9117 843‐614‐3164 803‐794‐3107 803‐649‐3516 843‐236‐9060 864‐940‐9362 803‐796‐9172 843‐207‐0402
Save the Date
Scholarship & Cool Aid Golf Tournament
September 19 18
SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC SC
April 11, 2013 Beaufort/Hilton Head Chapter Mtg. Joint Meeting with HVAC Advisory Board 6:00 – 8:00 pm Technical College of Low Country Beaufort Campus Bldg. 15, Room 118 921 Ribaut Rd. Beaufort, SC 29902 (843) 525-8211 April 16, 2013 Piedmont Chapter Mtg. 6:00 – 8:00 pm York Technical College Building C, Room C118 452 S. Anderson Rd. Rock Hill, SC 29730 April 18, 2013 Midlands Chapter Mtg. 6:00 – 8:00 pm Midlands Technical College – Northeast Campus Center for Technology Building, Room 105- Auditorium 151 Powell Road Columbia, SC 29203 (803) 691-3886
SPRING 2013
April 23, 2013 Horry/Georgetown Chapter Mtg. 6:00 – 8:00 pm Horry Georgetown Technical College Building 200, Room 247 2050 U.S. 501 Conway, SC 29526 (843) 347-3186
SPRING 2013
ASSOCIATION’S SPRING CHAPTER MEETINGS so far
April 30, 2013 Pee Dee Chapter Mtg. SCE& G – Training Facility 1812 Irby St. Florence, SC 29501
April 30, 2013 Anderson and Greenville Chapters Tri-County Technical College Industrial Technology Center 5321 Highway 76 Pendleton, SC 29670 (864) 646-1500 May 1, 2013 CSRA Chapter Mtg. Aiken Technical College Health Sciences Building, Level 1300, Community Room #1300 2276 Jefferson Davis Hwy. Graniteville, SC 29829 (803) 593-9231 More to come in May. The Charleston and Spartanburg Chapters’ details will be sent soon. Watch your e-mail, facebook and look for updates on the mobile app and website (www.schvac.net.)
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SCAHACC PO Box 11035 Columbia, SC 29211 1-800-395-WARM