Annual Recognition Week & The Trust Celebratory Awards 2023 - Chatterbox Special

Chatterbox Special

Partnering Ambitious Caring Trusted

from Louise Barnett, Chief Executive

Annual Recognition Week and the Trust Celebratory Awards have provided a fantastic opportunity to pause, reflect and celebrate some of the incredible achievements happening across our hospitals.

have had some very tough decisions to make.

Annual Recognition Week and the Trust Celebratory Awards have rightly been about celebration, our achievements and about the pride we can feel in the people we work with. This is not just our amazing winners and finalists, but all of you, our incredible colleagues working in all corners of our organisation, our community and at home to ensure our patients and families receive the care they need. You are truly inspiring.

It has been brilliant to hear the truly wonderful stories and know the real difference that you make for our patients and communities. I’d like to express my true admiration and deep appreciation for all of you, not just our finalists and winners, but every single one of you. What you have achieved together in the past year for I know our Trust still faces challenges ahead, our patients, especially given the pressures we but together we will continue to be ambitious face, has been phenomenal. Thank you. for the future and make positive strides, step-by-step, for our patients, families and As part of Recognition Week, we have communities. recognised long service, thanked our volunteers, celebrated learning and I’m delighted to have been able to celebrate development achievements, marked the with you, and I hope, like me, you feel very contribution of our military colleagues on proud of the colleagues we work with.

Remembrance Day and for the first time we held a celebration of inclusion and belonging Once again, a huge well done to everyone, at our Trust.. and a massive thank you to all of you – your stories are truly inspiring.

The Trust Celebratory Awards have reflected the huge diversity of what you do, day in and day out, to support patients, our local community and each other. The awards highlighted the incredible work and exceptional dedication across our organisation.

Over 500 nominations were made – almost double that of last year – which is testament to the achievements we have seen over the last 12 months. They really do showcase the exceptional contribution you have made. I do not envy the roles of our judges – they must 2

Awards Magazine November 2023

Sophia Hallewell • Brenda Maxton • Mahmoud Elshehawy • Abigail Austin • Ruth Smith • Fiona Richards • Poornima Gopal • Steffy • Lindsay Barker • Matt Mellors • Adam Farquharson • Roxan Guarin • Julie Lloyd • Wendy Owen • Emma Parker • James Whitehouse • Catherine Bates • Jorann de Araujo • Joanne Ashcroft • Carolyn Perkins • Rachel Bollands • Rachel Bennett • Srini Parepalli • Sarah Thomas • Sam Matthews • Jane Pennington • Rachel Hanmer • Rev Patrick Aldred • Jennifer Stuckey • Sarah Mattey • Hayley Pearson • Vicki Robinson • Laura Carlyon • Olivia Grundmanis • Jane Wright • Karen Pepper • Dawn Thompson • Sharon Ingham • The Postgraduate and Undergraduate Simulation Faculty and Clinical Skills Team • Corrine Smith • Richard Stephens • Lynn Pickavance • Paula Pryce • Thomas Roker • Blossom Lake • Karen Gordon • John Anderson • Mark Robathan • Sam Hill • Peter Hicking • Laura Westcott • Kerry Brotherton • Evie Heath • Chris Mowatt • Emily Banks • Maria Hazell • Tom George • Rachel Armstrong • Julie Taylor • Mel Amor • Debbie Archer • Matt Lewis • Lisa Challinor • Rachel Higgins • Poppy Horrocks • Alison Westley • Donna Clark • Debbie Wharton • Lisa Burgess-Collins • Kaye Barton • Herlen Cadena • Kate Edwards • Helen Wasdell • Hayley Pearson • Sophia Hallewell • Abigail Hodgkinson • Louise Graham • Chloe Wassall • Lynette Charles • Emmeline Venn • Katie Hart • Danielle Fullwood • Richard Brindley • Jemima Hughes • Amanda Esp • Wendy Richardson • Dale Callingham • Brian Harper • Jenny Price • Rebecca Martin • Jade Mitchell • Natasha Slater • Leonie Seager • Edwin Borman • Angela Windsor • Louise Stevens • Natalie Williams • Anne Borley • Katrina Sofio • Vanessa Biffen • Philippa Howard • Anne Borley • Cancer Services • Deborah Taylor • Yvonne Doonan • Hannah Griffiths • Greg Smith • Gary Foxon • Kerry Minshall • Becky Allen • Trish Purfitt • Clare Walsgrove • Hayley Bolton • Kate Adney • Janine Laming • Nick Jones • Graham Shepherd • Nicola Brown • Hayley Paddock • The Phlebotomy Team • Jodie Harvey • David Adams • Shirley Wakeley • Julia Palmer • Rachel Williamson • Tracey Garrett • Dr Nigel Mike • Rebecca Houlston • Jason Curtis • Felicity Kirtley • Shreif Adwan • Joanne Carswell • Matthew Brown • Mark Robathan • Rachel Logan • Anne Borley • Mercy Menshah • Vicky Wilkes Sadd • John Adams Tim Stone • Diane • Michael Jones • Hannah Carey • Lynne Taylor • Ella to everyone who was• nominated in thisNeal year’s PriestYou • Lynette Williams • Rachel Higgins • Sally Childs • Helena awards. can watch the• Judith awardsBarnes here.• Colin Stockton • John and Judi Anderson • Lynne Morris • James Owen • Hannah Furness • Joanna Gwynne • Samantha Hughes • Ian Stuart and the Catering Team • Harish Chandran • Katrina Killick • Benjamin Forrester • Clive Knowles • Sanjeev Deshpande • Elaine Stanley • Graham Shepherd • The Emergency Department • Lainey Thorne • Sarah Stockdale • Anthony Davies • Natalie Hartland • Malcolm Dunbar • Dek Hickman • Peter Crawshaw • Emma Phillips • Amberlie Parker-Talbot • Rachel Armstrong • Alex Keene • Angela Turner • Emily Banks • Emma Jones • Jane Wright • Heather Reece • Oonagh Le-Maitre • Sonia Howell • Claire Jones • Rachel Evans • Fern Morris • Katie Street • Gary Foxon • Joanna Gwynne • Samantha I’Anson • Pam • Aadhra Mathew • Karen Plume • Helen Venn • Melissa Compton • Jilby John • Gordon Lumsden • Mike Carmont • Julie Oliver • Annemarie Lawrence • Julie Robinson • Dr S Ho • Keira Cockerton • Amala Francis • Hannah Roberts • Kelly Wills • Ayesha Bates • Leanne Mason • Alice Williams • Amy Jones • Miriam Gilbert • Penny Watson • Karen Breeze • Hollie Aiston • Jules Lock • Katharine Daley • Annette Donnelly • The Temporary Staffing Team • Deborah Taylor • Karen Elgar • Sonia Howell • Derek Hickman • Anish Patel • Susan Dean • Vanessa Rhodes-Jones • Emily Bowen • Kerry Davies • Sarah Childs • Stephen Turner • Claire Oborn • Tracy Davies • Sanjeev Deshpande • Kathy George • Natalie Rose • Susan Rutter • Jenny Glennon • Michelle Edgar • Saskia Jones-Perrott • Sara Cormack • Jade Mitchell • Debbie Snooke • Carol Heath • Lynwen Bowen • Karen Gordon • Julia Palmer • Mathew Morgan • Sarah Thomas • Timothy Stone • Jo Clancy • The Communications Team • Wendy Owen • The Renal Service • The Quality Team • Phlebotomy Supervisors • The Lingen Davies LiveLife Cancer Awareness Service • The Community Engagement Team • Sue Rutter • Deborah Wharton • Rachel Logan • Deteriorating Patient Specialist Nurses • Volunt Awards Magazine November 2023

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PARTNERING

Rachel Logan, Lead Pharmacist for Patient Services Rachel is currently working on a project that was awarded funding to support the prevention of heart attacks. Rachel was instrumental in the creation of the proposal of the project and is now undertaking her own clinics as a non-medical prescriber and providing guidance and support to the GPs to help improve care and access to treatment for patients.

Clare Walsgrove, Quality Matron Clare is great at thinking of ideas and has introduced many initiatives, most recently the reconditioning games. This focuses on making sure patients get the rehabilitation they need through fun activities. Clare has explored many avenues, seeking out external partners that will support her ambition, often getting them to provide fantastic support for no cost. Clare reaches out and thinks outside the box, a true example of living the Trust’s value of Partnering.

Lynette Charles, Specialist Nurse As part of the NHS England children and young people asthma pilot scheme, Lynette has worked closely with GPs, Practice Nurses, Early Years, Housing, Public Health and Education alongside the Integrated Care Board to implement the recommendations in the asthma bundle. Lynette has championed children’s safeguarding following some high profile national cases. Lynette is the epitome of partnership, working with multiple agencies to improve the lives of children with a chronic condition.

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Awards Magazine November 2023

AMBITIOUS

The Postgraduate and Undergraduate Simulation Faculty and Clinical skills Team

Brenda Maxton, Senior Learning from Deaths Manager

The team has been instrumental in developing and running in-house simulation training days which focus on the deteriorating patient. Access to the course has provided our colleagues with the skills to help them deliver safe, effective, and compassionate care whilst understanding how human factors affect performance which can lead to patient harm. These skills are practiced within a safe environment with a focus on structured de-briefs.

Brenda is dedicated to the cycle of continuous improvement whilst ensuring that the patient and family remain at the heart of everything she does. Her influence, collaborative working and wealth of experience has been hugely impactful and the service would not have developed as it is now, without her input. Her hard work, commitment and dedication to the Learning from Deaths programme of work makes her a very worthy contender for this award in recognition of all her achievements and success.

Poppy Horrocks, Volunteer Project Manager Poppy successfully delivered a very ambitious project to increase the numbers of young people volunteering with the Trust. The project was funded in a number of Trusts across the country, and SaTH’s figures led the way, recruiting and retaining more young volunteers than any other Trust, by far. These volunteers have gone on to deliver many thousands of hours of volunteer time to the Trust; many will go on to healthcare careers.

Awards Magazine November 2023

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CARING

The Emergency Department

Karen Breese, Dementia Team Lead

Colleagues in our EDs deliver the highest standard of care possible and they continue to show care and compassion to all of our patients. All colleagues working in ED deserve to be highly recognised for the job they do. Colleagues come to work with smiles on their faces, they listen to their patients, they treat patients with the dignity they deserve and are sensitive to cultural beliefs. The ED team remain professional at all times and they go above and beyond to demonstrate our Trust values every single day.

Karen is someone who lights up the ward and has trained her team to do so too.

Karen always supports nurses, doctors, healthcare assistants, patients, relatives and always goes above and beyond.

Karen cares so much about everyone. She works hard to ensure people living with dementia are cared for, understood and supported.

The Phlebotomy Team The Phlebotomy team goes under the radar providing the vital day-in day-out service for the hospital on wards and clinics. The team providing this service is highly professional, proficient and personable. Patients and their families are supported with empathy and care. Testament to their approachable, caring nature is their loyalty and support to their team of volunteers who are fully integrated into the team to help deliver the care needed for patients. This department gives 100% patient and colleague care consistently.

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Awards Magazine November 2023

TRUSTED

The Temporary Staffing Team The last year has seen the team work with many partners on a project to reduce agency use and agency spend. The team is forward-thinking and proactive in the actions required of them. There is a commitment to quality from the team in the way they work but also ensuring any member of temporary staff meet the needs of the organisation. Day to day they are a team who respond to current needs, again sometimes working at short notice to cover staffing gaps where there is risk to delivery of care.

Deteriorating Patient Specialist Nurses, Teresa Cole and Angela Windsor Angela and Teresa work tirelessly to improve the care patients receive. They have extremely high standards and their unwavering passion and dedication is evident. Most recently they have worked with the maternity and paediatric teams to help share knowledge to develop pathways.

They have helped develop a treatment escalation plan for wards to trial and are currently working with the IT teams to develop new training and pathways for the roll out of Careflow and update to the sepsis modules on Vitals.

Sophia Hallewell, Senior Pharmacy Technician Sophia does a fantastic job and displays dedication and enthusiasm for her role, which involves ensuring our organisation is able to recharge all medicines to our commissioners. She has worked hard to ensure our data quality is of a highstandard, has been commended for her work by our NHS England colleagues and has worked tirelessly to ensure the staff are supported with their queries. She is an advocate for her profession and despite working full time she has continued to develop herself by completing and achieving her Biology degree.

Awards Magazine November 2023

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LEARNING AND DEVELOPMENT

Joanne Carswell, Senior Pharmacy Technician for Education and Training

The Core Skills Team and our Post Registration Practice Education Facilitators

Jo has made a huge difference in her role. Jo has led on new development opportunities available to colleagues which has created opportunities for people who were previously unable to apply. The team now has nearly 18 individuals training within the department to become Pharmacy Technicians. Jo has also started some work to develop an education strategy for our Pharmacy Technicians to create a programme of automatic progression based on experience, development and competency assessments.

This team is involved in supporting the international nurses from the end of their objective structured clinical examination preparation through transition into the clinical environment, and supporting them pastorally in the clinical environment. As a result of their hard work, our international nurses receive the right level of support, assessment and guidance, ensuring they start their qualified lives in SaTH on a very positive footing, with confidence and competent skills.

Sue Rutter, Obstetric Consultant Sue has done a lot of work as labour ward lead and the education lead to get our maternity department to where it is today. Sue has set up a labour ward forum which runs monthly, bringing together midwifery, anaesthetic, theatre, governance, and obstetric staff to manage issues pertaining to the running of the labour ward. She has helped develop the handover process for the labour ward, written guidelines pertaining to care of women on the labour ward. She is regularly flagged within incident review meetings as demonstrating excellent practice in patient care, staff debrief sessions and reflection sessions.

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Awards Magazine November 2023

RISING STAR

Nick Jones, Haematology Unit Manager Nick has worked in Haematology for a number of years, starting off as a HCA, then completing his nurse training and working as staff nurse, clinical nurse specialist and most recently taking on the role of Unit Manager in the Haematology Day Unit. Nick always prioritises patient care and support for his colleagues and team. He works extremely hard and is highly regarded by his peers in all teams.

He has a positivity which shines through in whatever role he is working in.

Janine Laming, OD and Leadership Co-ordinator Janine’s contribution to the OD team has been exceptional, in the short time she has been with the Trust. She has made a huge impact coordinating a wide range of programmes including SaTH 1-4 programmes, STEP and Galvanise. Her dedication and commitment to supporting others in the team shines through, as she works tirelessly behind the scenes to support so many colleagues across the Trust to access and benefit from development and training.

Laura Westcott, Health and Wellbeing Lead What is evidently important to Laura is her passion to invest in colleagues’ health and wellbeing. She is a real advocate, championing and strengthening health and wellbeing support across the organisation. She is always researching what else we can do to support our colleagues to be the best version of themselves, which of course is also great for our patients. Over the last year she has grown the service, enabling over 2,500 colleagues to receive the support they need and promoted the service continually through roadshows and other routes.

Awards Magazine November 2023

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QUALITY, EDUCATION AND RESEARCH

The Quality Team

Wendy Owen, Point of Care Testing Manager

The Quality Team continually strives to improve care within our inpatient wards by providing ward-based and formal training for teams. They undertake audits which underpin our improvement initiatives. For example, they support with monitoring falls within the trust and support colleagues to learn and implement changes to improve patient care and safety. Most recently, they are supporting the Deteriorating Patient team to improve early identification and therefore treatment of sepsis.

Wendy has dedicated 25 years’ service to the NHS and spent a large proportion of her career delivering high quality laboratory services to the local healthcare systems.

Wendy is also delivering significant savings through establishing efficient management systems for reagents and consumables and working with procurement to ensure efficient contracting (blood gas analysers alone, generating a saving of over £180,000 over the last three years). Quality is at the heart of everything she does and teaches.

The Renal Service The Renal Service, across both our sites and in the community, consistently go above and beyond to create opportunities for their patients to contribute to research. The reason they never fail to support new research is driven by their care and commitment to their patients and their foresight to see the bigger picture. Knowing that every extra blood taken, sample sent, piece of data collected adds to the evidence needed for robust, ethical clinical trials to create those new treatments/ regimes or to improve cost effectiveness in the longer term and ultimately improve outcomes.

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Awards Magazine November 2023

INNOVATION

Cancer Services The Cancer Services team continually strives to provide innovative solutions for patients. The team identified the need to deliver information on a digital platform, empowering anyone to find help, support and information at any time and in any location as part of the NHS’ Long Term Plan for Personalised Care. An app was developed, which has improved access to information, accessibility, and patient empowerment. Since launching, the app has had 550 downloads and over 60,000 interactions.

Kerry Davies and Sarah Childs, Youth Worker and Mental Health Nurse Kerry and Sarah have been working in paediatrics for just over a year. Both roles were new to the department and over the past 12 months have both worked incredibly hard to make huge improvements to the mental health of the children and young people on the ward. Offering 1:1 support to patients, helping to implement paperwork and procedures to ensure these patients are closely monitored and sharing information. Both have worked collaboratively to make positive change on the ward and continue to work together to make improvements.

Adam Farquharson, Consultant Surgeon Adam led the working group that successfully developed the case for our surgical robot. This required the development of a very strong, unified multi-specialty and multi-professional team. One of the primary aims of the work was to improve recruitment and retention and we are already seeing more interest in specialist staff joining us in response to the installation of the robot. This required a real eye for the future of surgery for our patients and a tenacious approach to getting things done through many ups and downs along the way.

Awards Magazine November 2023

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SUSTAINABILITY/GREEN

RSH Volunteers

Royal Shrewsbury Hospital Library

The sustainability team has been working with Rebecca Baker and Paul Baskerville to introduce recycling of walking aids as a trial at RSH. The first recycling bin has saved 260KG of Co2 from entering the waste stream. The walking aids have been re-purposed for reuse saving £160. The pair have really welcomed the training, new recycling initiative and have embraced the positive change and Trust ambition.

The Library Assistants at the Royal Shrewsbury Hospital library have managed the uniform library which enables colleagues to easily get uniforms without purchasing new ones, thereby reducing the amount of waste generated by the hospital. By reducing the amount of waste, they have contributed to a reduction in the hospital carbon footprint. The uniform library is an innovative solution that can be replicated in other hospitals, thereby contributing to the wider culture of sustainability within the NHS.

Ian Stuart and the Catering Team Ian and the team work tirelessly to help deliver sustainable solutions for all catering items. A large amount of work has been carried out to improve our carbon footprint and reduce the waste that is sent to landfill. This includes the move from plastic to glass and proper crockery on wards, reducing single use plastic and food waste. The team has lots of exciting plans for the future and it is amazing to see. It is such a lovely team and Ian works so hard to make things better for our patients, colleagues and planet.

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Awards Magazine November 2023

VOLUNTEER OF THE YEAR

Peter Hicking

Mel Amor

Peter has volunteered at SaTH for the last three years, mainly within the Phlebotomy department, where he does not just one, but four shifts each week. This valuable support allows phlebotomy staff to see more patients and carry out more tests. Peter meets and greets patients with a professional and welcoming attitude. He is adept at putting patients and their friends or family at ease, always going the extra mile to locate a wheelchair when someone is struggling, or escorting them back to their transport.

Mel is a great advocate for volunteers at the Trust, she is passionate and dedicated. She volunteers every week in the emergency department and always shows the Trust’s values in everything she does. She takes time to chat and show compassion to every patient. On another level, she is really involved with the volunteer team, mentors new volunteers, promotes volunteering at the Trust and works with the team to improve the service.

John and Judi Anderson When it comes to double acts they don’t get better than the Andersons! John and Judi have contributed a combined total of over 1,000 hours of volunteering to PRH over their time with us. They truly demonstrate our Trust values in the roles they play. John and Judi are regular volunteers in Phlebotomy and the Discharge Lounge, as well as helping out in the Plaster Room and the Response Desk. John and Judi are often seen around the hospital together and their smiles and positivity radiate wherever they are.

Awards Magazine November 2023

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PARTNER OF THE YEAR

Malcolm and Rufus, volunteers

Lynne Pickavance, Patient Representative

Malcolm and his therapy dog Rufus bring constant joy to the staff and patients in our Orthopaedic department. It makes a real difference to our rehabilitation patients and their visits have had a longlasting effect on our staff. They provide a truly excellent service and long may it continue! Even the most distressed patients have a smile on their faces when Rufus visits. He is happy to say hello and receive fuss from anyone available to give it. The most difficult days can be uplifted from a quick visit from these two.

Lynne plays a pivotal role as a patient representative for the Independent Complaints Review Group, which aims to provide objective, impartial, and constructive insight into complaint handling. Lynne provides a degree of assurance to external assessors and stakeholders ensuring that the complaints process is transparent and actively seeks to learn and improve the service in response to feedback. Importantly, providing unwavering support to those who need it.

Lingen Davies The Lingen Davies charity has been enhancing and supporting the work of our cancer services for more than 44 years. It exists to ensure the people of Shropshire, Telford & Wrekin, and Mid Wales can access excellent care and support locally. Fundraising initiatives, investment in the team and forward planning means they have now reached the £1,000,000 income point and are able to deliver a raft of services, technology and equipment to our partners working in the Lingen Davies Cancer Centre.

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Awards Magazine November 2023

CLINICAL LEADERSHIP

Annemarie Lawrence, Director of Midwifery Annemarie is an exceptional leader who makes a difference, both to her midwifery colleagues and to women and families during a unique and life-changing time. Annemarie has empowered teams, increased morale and has actively mentored and encouraged colleagues. Her vision and innovations are inspirational. She is a positive role model with an interest in developing teams to fulfil their potential and ensuring services are safe and kind.

Phlebotomy Supervisors at RSH The Phlebotomy Supervisors at RSH have been nominated for their hard work and determination. They ensure the smooth running of the department in between several managers, all this alongside training new team members, making sure the wards and Outpatient departments are adequately staffed, often stepping in when required.

Saskia Jones-Perrott, Divisional Medical Director for Medicine and Emergency Care Saskia works relentlessly hard to provide the best possible care for the patients in the Medicine and Emergency division. She is dedicated to supporting her teams and the doctors to the very best of her ability. Despite having an incredibly pressured role she continues to provide supportive appraisals for colleagues and provides wellbeing support to the junior doctors. Saskia demonstrates passion and integrity in everything she does and works tirelessly for the organisation to improve the care that we provide and support the teams that work with her.

Awards Magazine November 2023

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NON-CLINICAL LEADERSHIP

Dale Callingham, Renal Secretary Dale is extremely professional and experienced and is such an asset to the team. She gives her team members unlimited patience, kindness and time and nothing is ever too much trouble.

Her team are extremely grateful for all the help, guidance and support she has shown.

Julia Palmer, Head of PALS and Complaints Julia is an excellent manager as she cares deeply for her colleagues and ensures that even in the most demanding of times she offers reassurance and support where required. This comes naturally and colleagues are made to feel valued. This is hard to come by and makes the biggest difference to an employee’s working life.

Trish Purfit, Head of Catering Trish is not only an exceptional leader for the Catering Team, she goes absolutely above and beyond every single day. Trish is often seen at both sites, not in the office but out there supporting her team when times are really busy. Often Trish is called on last minute to source and deliver food and drinks to colleagues and patients at very short notice. This has been evident in recent months throughout various strikes and heatwaves, making sure our colleagues and patients are fed and watered. Nothing is ever too much trouble.

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Awards Magazine November 2023

HEALTH EQUALITIES

The Lingen Davies LiveLife Cancer Awareness Service The Cancer Champions project was launched last year as part of a move by NHS England to address health inequalities.

The Cancer Champions project is intended to encourage people to engage in more conversations about health and cancer among their peers, helping to normalise cancer conversations and work towards encouraging people to take up health screenings. This is a vital part of the fight to catch cancer early, bring about the best options for treatment and improve overall outcomes.

The Community Engagement Team During the pandemic, the Public Participation Team applied for funding through NHS Charities Together to address some of the gaps in engagement with ethnic minority and other seldom heard communities. A grant of £50,000 was received which meant we were able to establish links and build relationships with seldom heard community groups and organisations and individuals across Shropshire, Telford & Wrekin, and Mid-Wales. The team has ensured that we continue to have an open dialogue with those individuals and groups in our community who may not necessarily come to us to give their views.

Blossom Lake, Specialty Doctor, Surgical Breast Cancer Blossom has been working hard over the last 18 months to build a seldom heard voices community, with voluntary partners in order to address issues around stigma and isolation of breast cancer diagnosis, treatment and survival. Blossom has gone above and beyond, working hard to engage with different communities to provide education and help identify gaps in services to support communities.

Blossom is committed and passionate to ensuring equal access to treatment and identifying barriers that can contribute to less favourable outcomes after breast cancer diagnoses.

Awards Magazine November 2023

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IN PARTNERSHIP WITH THE SHROPSHIRE STAR

Karen Kirton, Sister and Urology Specialist Nurse Karen Kirton was nominated by one of her patients, who told how she had “changed her life” and given her a “quality of life she never thought possible.” Her nominator said: “Sister Karen was relentless at trying to find a treatment that worked. She got consent to try a higher dose of the medication. We can now go away for the weekend, and even managed my lifelong dream of a music festival this year. These all seem like small things, but they are life changing to me. She has fought for me to have a quality of life I never thought possible. I’m forever grateful.”

Ward 25 Colorectal Staff on Ward 25 at Royal Shrewsbury Hospital have been praised for their “exemplary” care. Ward sister Roxy Guarin and the rest of the team on the colorectal ward were actually nominated by the family of a patient who had been undergoing general surgery and was moved onto the ward due to a lack of space. They described how the staff had gone “above and beyond anything that we could ever have expected”.

Roxy, who had been singled out in the nomination, joined the Trust several years ago after being offered a job in a recruitment drive in the Philippines.

Ward 22 Short Stay The team on RSH’s Short Stay Ward 22 was nominated for going “over and above” as they cared for a patient at the end of his life. The citation praised the efforts of the “whole team on Ward 22”, as they looked after a 90-year-old man, describing them as ‘hospital heroes’. It stated: “All of the staff, without exception, committed to dad’s care, from shuffling patients late in their busy day to finding a quieter side room; to ensuring he was made comfortable. He received constant, meticulous care. This team went over and above.”

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Awards Magazine November 2023

UNSUNG HERO

Steve Doley, Medical Engineering Technologist Steve has been an instrumental part of the process in the bed roll-out scheme. This was all done in conjunction with his primary role. Whilst organising the decommissioning and retrieval of all old redundant beds, Steve worked alongside the manufacturer to train clinical staff in the safe operation of the beds for best clinical practice and patient experience. Steve is a huge credit to Medical Engineering and the Trust.

Deborah Taylor, Midwife Deb is our longest serving midwife having started her training in 1978. She currently works in the Maternity Outpatients Department in PRH and is an extremely valued member of the team. She has a wealth of knowledge and experience, as well as being friendly and approachable and always willing to support and help her colleagues. She remains patient-focused and goes above and beyond to ensure her patients receive excellent care.

Mahmoud Elshehawy, Medical Registrar As the junior doctors’ representative, Mahmoud has shown exceptional leadership skills. His role in leading the medical registrars’ camp in Shrewsbury underscores his commitment to education and training. Dr Elshehawy’s punctuality, dedication, and provision of valuable resources are truly commendable. His style of leadership, which is focused on both patients and colleagues, pushes teams to do their best. His ideas affect how we do things every day, producing a culture of hard work and kindness. Dr Elshehawy’s unwavering dedication to making patients’ lives better and motivating his colleagues to go above and beyond makes him a great choice for this award.

Awards Magazine November 2023

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LIFETIME ACHIEVEMENT AWARD

Deborah Wharton, Practice Education Facilitator at RSH

Sanjeev Deshpande, Consultant Neonatologist at PRH

Debbie Wharton has been a nurse at the Trust for over 25 years and throughout her years of service, she has ensured that she has upheld the highest standard of nursing.

She is loved and respected by her colleagues as she is genuinely kind and compassionate, always making sure that colleagues around her are well supported. She is also core to the implementation of the Healthcare Support Worker ‘Buddy Scheme’, to ensure new starters have the right support.

Dr Deshpande has been a driving force in improving neonatal care both locally and nationally for decades. He arrived in Shropshire when there were only a handful of paediatricians and developed the neonatal unit into what it is today.

He has led on the expansion of the consultant and advanced neonatal nurse practitioner workforce, oversaw the move from RSH to PRH and supported the team during the Ockenden enquiry.

Anne Borley, Sister on Ward 23, Oncology and Haematology Anne is an inspiration to so many patients and colleagues whom she has cared for and worked with for 50 years. She always goes the extra mile for the ward and her patients. One of her nominators states: “Anne has been the back bone of the haematology ward for several decades. She is totally patient-focused and goes above and beyond to ensure their experience, through such traumatic events, is as smooth, supported and well-informed as possible. She has provided gold standard care to thousands of patients.”

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Awards Magazine November 2023

CHAIR’S AWARD

Clinical Site Team

Dr Victoria Walton, Junior Doctor in Training

This team operates across our two hospitals.

We all know that our frontline colleagues are fundamental in looking after our patients, but we also know that there are many areas behind the scenes that are also critical in ensuring we provide excellent care for the communities we serve.

Compassion is shown across our organisation every single day, but Victoria is particularly special. She has seen medical staff being discriminated against because of the colour of their skin, whilst they are trying to deliver care and compassion. Out of this came a desire to empower those individuals and to ensure that they were supported and awareness was raised.

She brought Galvanise to our Trust. Galvanise is an ethnic minority leadership programme. The programme’s goal is to ensure that Black, Asian and ethnic minority colleagues have a space to come together and share challenges and opportunities.

We all know how hard it has been in recent years. Our hospitals have seen unprecedented demand and the pressures our teams face on a daily basis are immense.

The clinical site team have an extremely tough job on their hands. The team work 24 hours a day, 365 days a year. Every day and every night they strive to support our clinical teams to ensure our patients are safe and are being looked after in the right place at the right time.

We recognise how difficult it has been over the last few years, coming out of a pandemic, and we are so incredibly grateful for everything the team has done, and continue to do, for us all.

Awards Magazine November 2023

As a result of this work, it has now grown its own legs and become bigger than she ever imagined it to be. 20 colleagues at our Trust have taken part on the Galvanise programme and from the Board’s perspective we recognise the importance of ensuring that everyone can thrive working at our Trust. Victoria has been fundamental in reaffirming our commitment to our equality, diversity and inclusion agenda, to ensure we live by our people promise and to ensure inclusion and belonging for all.

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CHIEF EXECUTIVE AWARD

Emma Jones and the Advanced Clinical Practitioners (ACPs) Our ACPs have become an increasingly important group of professionals. They are all regulated health care professionals who have had several years of additional training, ensuring that they have the knowledge and skills to carry out work that was previously carried out exclusively by doctors.

They work throughout the organisation in assessment areas and on the wards. They have been very active and supportive during the spells of industrial action and have been a key focus of continuity on many wards.

The future plans of the Trust, supporting caring for patients across two hospitals, now have ACPs as a prominent provider of clinical care. This is a reflection of their strong commitment to learning, care of patients and Emma’s inspirational leadership.

Well done to Emma and the team.

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Awards Magazine November 2023

Annual Recognition Week took place from Monday 6 November and offered a lovely opportunity to pause, reflect and celebrate some of the incredible achievements happening across our hospitals.

During the week we held special events that recognised long service, volunteers, learning and development, inclusion and belonging, as well as the contribution of our military colleagues on Remembrance Day. Turn over to find out more…

Monday 6 November

Long Service Awards It was fantastic to open our Annual Recognition Week with our very special Long Service Awards.

This was an opportunity to celebrate the outstanding commitment and dedication of our valued colleagues, who have achieved their 25 and 40-year milestones in the NHS. We also said a huge thank you to colleagues Vera Ward and Anne Borley (top left) who have achieved their incredible 50-year milestones. Congratulations and thank you to all of you.

Vera Ward, Louise Barnett and Anne Borley

Cindy Moore, Catering Assistant at RSH 24

Susan Williscroft, Cleanliness Technician, pictured with Louise Barnett, Chief Executive, and Emma Wilkins, Deputy People Director.

The Long Service Awards was held at the Albright Hussey Hotel in Shrewsbury Awards Magazine November 2023

Marsha Addison from Audiology

Jill Wilson, a Respiratory Nurse Specialist

Debbie Williams, Staff Nurse in ITU at RSH

Julie Duke, Midwife

Emma Edge, Midwife and Rebecca Sidley, Retired Midwife

Josie Carter, Pharmacy Technician at PRH Awards Magazine November 2023

Ian Stuart, Catering Manager

Charlotte Sefton Stone, Clerical Officer in W&Cs 25

Tuesday 7 November

Volunteer Celebration Event Our Annual Recognition Week continued with our Volunteer Celebration Event, where we celebrated all of our volunteers and the incredible work they do to support our colleagues and enhance patient experience across our hospitals.

We heard some inspirational stories of our amazing volunteers, about their role and what being a volunteer means to them and our patients. The Trust benefits significantly from the work that our volunteers do, across both sites, and we wanted to say a huge thank you to them all.

We also heard feedback from colleagues about how vital the volunteers are to them, through a special staff ‘thank you’ video, which you can find on the Intranet.

Nigel Lee, Interim Director of Strategy & Partnerships

Mary Chellingworth, Volunteer at SaTH 26

Louise Barnett, Chief Executive

The Public Participation Team with Nigel Lee and Louise Barnett Awards Magazine November 2023

Judy Garner, Mary Chellingworth, Teresa Boughey, Louise Barnett, Nigel Lee, Julia Clarke, Annie Jones and John Anderson

There were over 50 attendees at the event

Helen Shakespeare, Colin Stockton, Mary Chellingworth and Sarah Stockdale

Babs Seston and Zoe Hanson

Annie Jones, Volunteer Awards Magazine November 2023

Handmade table decorations

Jean Scott, John Adams, Garry Hall and Ivan Hacking

John Anderson, Volunteer 27

Wednesday 8 November

Learning & Development Celebration On Wednesday, we recognised the achievements of 212 of our colleagues over the last 12 months and officially opened our SaTH Education, Research and Improvement Institute (SERII). It was opened by staff whose own stories showed why learning and development is so important. They were Professor Koottalai Srinivasan, Francesca Farruggio, Sarah Sandy, Jamie Henry, Rejimon Abdul Khadir, Kally Williams and Aravind Bhaskaran. To see the grand opening of the SERII, please click here.

Certificates of Recognition were handed out to attendees, including for those who had successfully completed SaTH Improvement Fundamentals, registered nurse degree top-ups and apprenticeships. It was great to hear about all the different fields that colleagues had gained skills in. We also had special award presentations to two exceptional colleagues for their outstanding services towards learning and development at the Trust. The awards went to Judith Tudor, Talent & Succession Manager (Apprenticeship Lead) and Dr Kevin Eardley, Consultant Physician and Nephrologist, founder of the William Farr Academy and a Lieutenant Colonel in the Army Reserve West Midlands Field Hospital.

Thank you so much for your passion, enthusiasm and hard work, supporting others on their learning and development journey.

A special award for Kevin Eardley. He is pictured with Louise Barnett, Sam Funge and Tracy Newbold

Plaque unveiled at SERII 28

Louise Barnett presents Judith Tudor with her special award

Colleagues attending the special event Awards Magazine November 2023

Francesca Farruggio, Tom George, Judith Tudor, Kally Williams and Louise Barnett

Laura Causey, Aravind Bhaskaran, Kathryn Brown, Hannah Carey, Jacqui Alexander, Fiona Farrington, Pam Williams, Donna Clark and Louise Barnett.

Rachel Armstrong, Jamie Henry and Louise Barnett

Hayley Flavell, Paul Wenlock and Louise Barnett

Ayodele Olimide, Adeshine Wahab and Louise Barnett Awards Magazine November 2023

John Skelton, Head of Leadership and Organisation Development

Hayley Flavell, Kayleigh Harris and Louise Barnett

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Friday 10 November

Remembrance Event Remembrance Day is a memorial day observed in the UK and Commonwealth member states since the end of World War I to honour armed forces members who have died in the line of duty, in world wars and other conflicts.

Across Shropshire, Telford and Wrekin, we have a rich history of military service, with Navy, Army and RAF service personnel all based in the county today. We also have a number of expert colleagues who also serve in 202 (Midlands) Field Hospital based in Shrewsbury, which is a unit of the Royal Army Medical Corps within the Army Reserve of the British Army.

SaTH is also very proud of its commitment to support Armed Forces personnel past and present. We are also a proud signatory of the Armed Forces Covenant. Through the Covenant, we recognise the value that serving personnel, reservists, veterans, and military families bring to the Trust. We continue to develop our support to veterans from across our community.

We marked Remembrance Day with a two-minute silence at 11am, with a short service in Captain Tom’s Garden at both hospital sites. Thank you to everyone who took part.

Rev. Patrick Aldred, Charlie Silver, Louise Barnett, Ben Price and Rev. Mervyn Williams at the RSH service

Nigel Lee, Rev. Patrick Aldred and Jeremy Revans at the RSH service

John Buckley from Shrewsbury Brass Band, Eddie Mansfield from Dawley Royal Legion at the PRH Service 30

Service at PRH Awards Magazine November 2023

Adrian Vreede, Lisa Walker, Clara Garavini, Alex Mackinnon, Kevin Place and Keith Osmond-Smith at the PRH service

John Skelton, Emma Salvoni and Richard Stephens at the RSH Armed Forces Covenant stand

Kevin Place, Janine Laming, Lisa Walker and Adem Altinsory at the PRH Armed Forces Covenant stand

Jonathan Platt, Paul Richards, Junior Anderson and Wayne Roberts from the Estates Department at the PRH service Awards Magazine November 2023

Ruth Smith, Lead for Patient Experience at the PRH service

Adem Altinsory, Lisa Walker and Janine Laming at the PRH Armed Forces Covenant stand

Remembrance sticks at RSH 31

Monday 13 November

Inclusion & Belonging Event Our Annual Recognition Week drew to a close following the Inclusion and Belonging Event, which was a brilliant opportunity to celebrate the diversity of our colleagues.

The event also coincided with Diwali. Happy Diwali to our valued colleagues, we hope it was filled with achievements, prosperity and the fulfilment of your goals.

Kevin Place (right), one of our multi-faith hospital chaplains, is playing an important role in improving inclusion and belonging within the Trust.

He has a Buddhist faith background and is committed to living his life in accordance with the ‘Fourteen Mindfulness Trainings’.

Kevin has a specialist background in palliative and end of life care and prior to joining us in February 2023, Kevin served in the Royal Air Force for 36 years.

He says: “I love my role because I meet people from all walks of life, cultures, and interests. I am committed to working across the organisation, with all communities, meeting needs wherever they arise.”

Hayley, Sandra and Nat from the Cleanliness Team

Colleagues at the PRH stand 32

Jas, Sophie and Ade from the Equality, Diversity and Inclusion (EDI) team

Colleagues at the RSH stand Awards Magazine November 2023

Colleagues from EDI, Research and Innovation and Chaplaincy

Colleagues from Radiology at the RSH stand

Ellie and Gemma from the Surgical Unit winners of the Diwali quiz

Colleagues from Endoscopy with Jas Smith, EDI Lead

Colleagues from General Surgery speaking with Jas Smith, EDI Lead Awards Magazine November 2023

Rachel Bennett, Matron for Paediatrics, and Holly Hardiman, Matron for Gynaecology

Sumimol and Rubeena, Staff Nurses 33