Page 1

Hyundai’s Accent new cascading grille, expressive and upscale design

COLLISION NEWS Atlanta Set to Host NACE Automechanika 2018

Cadillac XTS Platinum V-Sport Twin Turbo

August 2018

Volkswagen Atlas Tanoak Pickup Truck

Honda: Incorrect glass, grilles might compromise ADAS Mazda North American Operations and CCC are Working Together AutoInc. Seeks Submissions for Top 10 Websites Contest Caliber Collision Centers Collects 4.3 Million Meals to Feed Kids This Summer

DEALER NEWS Jim Ellis Group Acquires KIA Store Volvo Cars South Carolina Plant Starts Production of the New Volvo S60

The Volkswagen Atlas Tanoak pickup truck concept made its world debut at the New York International Auto Show. Named after a species of tree that is native to the Pacific Coast in the U.S. (and grows up to 135 feet high in height), the Atlas Tanoak is the first pickup based on Volkswagen’s MQB or modular transverse matrix architecture. Powered by a 276-horsepower V6 FSI® gasoline engine, the Atlas Tanoak uses an efficient eight-speed automatic transmission and the 4MOTION® all-wheel-drive system. Although there are currently no production plans for the Atlas Tanoak, Volkswagen is keen

to gauge the reactions of buyers and media, since pickup trucks are one of the biggest volume segments in the U.S. The MQB architecture is one of the most innovative and flexible technical platforms in the automotive world, spanning vehicles from the European Polo subcompact all the way up to the Atlas midsize SUV. The Atlas Tanoak concept shows that MQB can potentially stretch even further. The Tanoak concept is 214.1 inchAtlas Tanoak Page 4

PERMIT NO. 00335

Chevrolet Equinox Crossover Blend of Design, Technology and Value

Southern Automotive Journal P.O. Box 675097 Marietta, Ga 30006-0009 (770) 321-9920


IN-HOME: Dec. 1, 2008




Alfa Romeo Birmingham

205.823.5237 800.633.4304 888.815.5238



Century BMW 256.532.4570 800.236.8456 256.536.0361

678.802.5000 800.522.2345 678.802.5018


Athens DJC

866.224.9812 706.425.5235

Jim Burke 205.320.7320 866.320.7320 205.458.4452 Benchmark

205.823.5237 800.633.4304 888.815.5238

Hayes 770.963.6263 800.241.8124 770.237.8174 Troncalli

770.889.8951 800.646.9438 770.889.2545


Send your electronic insurance estimate to your local FCA US LLC dealer and get the parts that fit true and finish right. We price match* against aftermarket or salvage collision parts. *Some exclusions apply. See dealer for details.


Check out for resources, promotions and technical information.

205.823.5237 800.633.4304 888.815.5238

CHRYSLER DODGE JEEP RAM 818 Atlanta Road Cumming, GA 30040

Mon.–Fri. 7:30 a.m.–6:00 p.m. Sat. 8:30 a.m.–6:00 p.m.

Visit for complimentary resources, promotions and technical information.

Town Center Nissan 678.797.5770

General Motors/Saturn

SAAB Jim Ellis SAAB of Marietta

Days Chevrolet 770-975-1802

Rick Hendrick Chevrolet


Toyota/ Scion

Limbaugh Toyota 205.788.9390 800.239.5050 205.780.5215

Tameron Honda 205.433.7651 800-467-0699 205-823-4697



Jim Burke Hyundai

Infiniti of Memphis 901-261-7670 800-737-3077 901-205-1093

256.532.4570 800.236.8456 256.536.0361

Stivers Subaru 404.248.1888 404.320.9420 Troncalli Subaru 678.341.4220 800.646.9438 770.889.2545

205.433.7652 800-467-0699 205-823-4697 Serra Hyundai 205-856-6600 800-426-4351 205-853-7530

Century Porsche


Gwinnett Place Honda 678.957.5151 800.277.8836 678.957.5156

205.320.7320 866.320.7320 205.458.4452 Tameron Hyundai


770.590.4468 800.543.4647 770.795.0645

Hoover, AL

205.823.5428 800.239.5100 205.979.3048

Rick Hendrick Chevrolet Gwinnett Place, GA 678.957.5300 888.339.7278 678.584.6996


Lexus Lexus of Huntsville



©2018 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.

Nissan Jim Burke Nissan 205.320.7320 866.320.7320 205.458.4452

Gwinnett Place Ford 770.813.6825 866.665.9318 770.622.6156


Order Hot Line: (770) 889-8951


256.824.8075 855.528.0487 256.824.8019


Don’t Trust Your Cycle Time to Just Anyone!

Atlanta Classic Cars 678-924-4249 800-241-6086 678-924-4257

Land Rover Century Land Rover 256.532.4570 800.236.8456

FIAT of Birmingham

See us for all the parts you need!

800.522.2345 678.802.5018



Buyers Guide


205.823.5237 800.633.4304 888.815.5238

770.590.4468 800.543.4647 770.795.0645

Ferrari Maserati of Atlanta

Maserati of Birmingham

Mazda Jim Ellis Mazda of Marietta


Serra Hyundai 205-856-6600 800-426-4351 205-853-7530

Maserati Ferrari Maserati of Atlanta



Jaguar Huntsville

256.532.4570 800.236.8456 256.536.0361

Alfa Romeo


Century Volvo 256.532.4570 800.236.8456 256.536.0361

Jim Ellis Volvo 770.590.4468 800.543.4647 770.795.0645


Jim Ellis Kennesaw 770-370-4865 888-798-4131 678-581-9859

A unique feature of this pickup is a rail that is mounted on the pickup bed. Normally, the rail is fixed by the back of the cab, but it can slide the length of the bed and thus doubles as a carrier for things like canoes and ladders.

Atlas Tanoak From Front Cover es long, some 15.8 inches longer than the Atlas, which makes it a large midsize pickup by U.S. standards. The concept vehicle is 79.9 inches wide and 72.6 inches tall, with a wheelbase of 128.3 inches, 11 inches longer than the Atlas seven-seater. The body of the concept vehicle has been raised nearly 2 inches compared to the Atlas SUV, yielding ground clearance of 9.8 inches. Designed as a dual-cab, five-seater, the Atlas Tanoak pickup has a cargo bed that is 64.1 inches long, 57.1 wide (50.4 inches between the wheel wells) and 20.9 inches high. This allows for easy transport of cargo such as bikes or surfboards with the tailgate in place, and ATVs and dirt bikes with the tailgate down. The spare wheel is located under the cargo bed, making it accessible even when fully loaded. A unique feature of this pickup is a rail that is mounted on the pickup bed. Normally, the rail is fixed by the back of the cab, but it can slide the length of the bed and thus doubles as a carrier for things like canoes and ladders. Drivetrain The Atlas Tanoak concept uses Volkswagen’s 3.6-liter V6 engine that produces 276 horsepower and 266 poundfeet of torque. The engine provides power to the wheels via an eight-speed automatic transmission and the 4MOTION® all4

Southern Automotive Journal

wheel-drive system with Active Control. This lets the driver select from various onand off-road modes within seconds for optimal grip on dry, wet, slick or unpaved surfaces. For tougher off-road use, the pickup also has a mode that provides a low-range gear reduction. Either onor off-road, the Atlas Tanoak rides on newly designed 20-inch wheels that wear 275/55 tires. The vehicle will sprint from 0 to 60 mph in 8.5 seconds. Design Although the Atlas Tanoak is based on the production SUV, the pickup is completely redesigned. Up to the B-pillar, there are similarities, but the frontal treatment is more rugged, in keeping with a pickup truck’s mission. The headlights and front bumper, using round LED Daytime Running Lights (DRLs), were redesigned and extend into the side profile. Additional redesigned components include: the engine hood that is significantly raised in middle; the entire grille unit including LED headlights; and the bumper. Very rugged underbody protection that integrates a centrally mounted winch and carabiner are also featured. The designers worked the Atlas logo into the front end, and integrated an animated lighting display. When the Atlas Tanoak is opened, the white VW logo gradually brightens. From there, the white light runs over the two crossbars of the grille and into the headlight surAugust 2018

rounds. As soon as activation of the lighting strips has reached the headlights, the LEDs of the two strips in front briefly ‘swipe’ out from the logo and back until the LED headlights and distinctive, narrow, six-sided LED DRLs in the bumper activate. Other special design features for the pickup include wheelarch extensions, made from rugged plastic that incorporate integrated side marker lights, and high-gloss 20-inch wheels that use contrasting aluminum and black coloring. The Tanoak takes an entirely different path than the Atlas SUV from the B-pillars back. The rear doors of the dual cab are not very noticeable at first glance, because the handles are integrated into the C-pillars and are barely visible. The dual cab and its window surfaces emphasize the vehicle’s length. Another conspicuous departure from the SUV are the rear fenders, which have more strongly flared surfaces. The cab and bed are painted in ‘Red Earth’. Typical for a pickup, the back of the Tanoak is defined by its low-hinged tailgate. When opened, the 64.1-inch cargo bed is lengthened by an additional 26.1 inches, effectively extending it to 90.2 inches. The Atlas logo is integrated into the tailgate, which also features distinctive wrap-around, animated lighting. Red LED strips on the upper and lower areas of the tailgate transition into three-dimensional LED taillights on the sides. The VW logo

is illuminated in white, and there is a white LED stripe in the cargo bed rail, which, when activated, illuminates the cargo bed. The lower part of the rear body is designed both as an underbody shield and a diffuser. Above each exhaust tailpipe sits a rugged towhook. Interior The Atlas Tanoak concept is designed as a very spacious five-seater. Sporty, contoured seats are used in front, which offer very good lateral support during tough off-road duty. The same applies to the rear seating, with the passengers in

the second row sitting on individual seats that match the ergonomic and design quality of the front row. The instruments, center console, and multifunction steering wheel are heavily redesigned from the Atlas SUV. The majority of functions, including the air conditioning, are operated digitally in the Tanoak. The touchscreen infotainment system is positioned high up for easy operation, almost alongside the Volkswagen Digital Cockpit. Both these screens and the controls for the air conditioning merge to form a digitalized cockpit environment. Ambient lighting integrated into the

instrument panel and the roofline console immerse the interior in yellow or blue light at night, depending on whether the vehicle is in Off-road or City mode. Arranged on the center console between the driver and front passenger are the newly designed shifter grip for the eight-speed automatic transmission and the redesigned 4MOTION with Active Control, with mode selection via a metallic slider. It was intentionally designed to be very sturdy, so that it can be operated everyday by people who are used to driving a pickup, even while wearing work gloves.n

Quality Aftermarket Collision Replacement Parts LOCAL

(205) 380-3106 • Dedicated professional delivery drivers • Expedient return policies • Special orders • Knowledgeable wholesale specialists


(800) 633-4304


(888) 815-5238

• We strive for 100% accuracy on your order • We only ship quality parts • Competent and helpful sales people • We deliver the next day

August 2018

Southern Automotive Journal


AutoInc. Seeks Submissions for Top 10 Websites Contest Contest is now open! Submit entries by Aug. 1.

The Automotive Service Association (ASA) and its official publication, They’ll provide a uniform evaluation of each site’s specific features, including: AutoInc. magazine, are inviting all current ASA • Mobile-friendly and mobile-ready members to enter the magazine’s annual Top 10 • Technical details all working properly Websites Contest. • Clear call to action Member-shops can show off their hard-work • Conveys shop’s credibility ing sites to peers, letting • Good first impression/visual design them see how online marketing prowess can attract • Social media presence more consumers and • Clearly communicated objective/purpose boost profitability. The competition • Consumer friendliness always has been tough, the most educated decision possible in mark for how to successfully promote so winning will give ASA shops and choosing their shops over others. They automotive service and collision employees the recognition they understand the importance of a sophis- repair facilities to current and potendeserve. ASA will publish reviews of ticated website in a mobile age and tial customers. They also help educate the Top 10 sites in the November/ want to be recognized for their efforts,” the motoring public about the imporDecember issue of AutoInc., and we’ll said Leona Dalavai Scott, marketing and tance of car care. send the winners extra copies of the The deadline for this year’s concommunications director. magazine to place strategically around To access the entry form and con- test is Aug. 1, 2018. their waiting rooms so customers can The Automotive Ser vice test guidelines, member-shops, click see the outstanding sites. Association is the largest not-for-profhere. Now more than ever, a shop’s Our carefully selected panel of it trade association of its kind dediwebsite is its best business tool to judges has lengthy experience in show- cated to and governed by indepenattract and retain customers – aside, of casing and promoting content on the dent automotive service and collision course, from the consistent quality of repair professionals. ASA serves an web. their service. Members, along with the rest of international membership base that “ASA member-shops have always the industry, have always looked to includes numerous state affiliate and been ahead of the pack in ensuring ASA’s winning websites as a bench- chapter groups.˜n that their websites help motorists make



Our commitment to SERVICE is second to none Direct

Troncalli Subaru Parts Professionals

Daniel Mygrant

Marcy Ledford

Dale Brannon

Mark Tyler

Parts Manager

Outside Sales Team

Steve Holland

• • • •






Toll Free


Two Daily Deliveries 14 Delivery Trucks Large Inventory Competitive Prices

Ray Bryant

April Payne

(Most Areas)

Diane Lynch

• We Stock Genuine Subaru Parts • Dedicated Wholesale Staff

Toll Free

800-467-0699 FAX


David Bonnett (205) 443-7655

Mike McKoewn (205) 443-7654

Frank Jackson (205) 443-7651

Dale Nall (205) 443-7653

David Cartee Outside Sales (205) 443-7651

1595 Montgomery Highway / Hoover, Alabama 35216 6

Southern Automotive Journal

July 2018

Where customer's send their friends 818 Atlanta Highway • Cumming, GA 30040

B.C. ‘Online’ Small Claims Tribunal: Dealership Must Pay Competitor’s Bill Over RAV4 Fix By John Huetter A British Columbia small claims court earlier this year ruled that a dealership who failed to disclose a faulty wheel bearing had to reimburse the customer for the cost of repairing it at a competitor. The Canadian case raises several issues which might arise in disputes between American customers, collision repairers and insurers, and we felt it was worth showing both country’s readers for a look at how it was handled up north. We also felt the decision by “Canada’s first online tribunal” highlighted a fascinating way for U.S. jurisdictions to handle small-claims disputes of the kind frequently encountered between insurers, customers and repairers. The case:

tribunal, Day-Lite says that upon closer examination it was clear that the front right wheel was badly worn and needed to be replaced,” Lopez wrote. “DayLite says it advised the applicant to do so as soon as possible, as driving was dangerous because the worn bearing could cause the wheel to seize and the driver to lose control of the car.” Jerome asked the dealership to fix the car Sept. 8, 2017, but it refused “on the basis that the car passed its inspection and the bearing was a maintenance issue rather than a safety issue,” Lopez wrote. However, it offered to give him his money back for the RAV4 in the form of a store credit, but Jerome declined, saying he wanted a RAV4 and the dealership was out of them. “I find the applicant was entitled

Richard Jerome bought a used 2009 Toyota RAV4 from Maple Ridge Volkswagen for about $16,000 on Sept. 5, 2017. (All values are Canadian dollars, which as of Tuesday afternoon were worth about $0.75 USD.) “The respondent’s inspection report included ‘satisfactory’ check marks for both left and right bearings. The respondent’s ‘inspection comments’ on the report were limited to ‘oil change, air filter, rear brakes, rock chip,” British Columbia Civil Resolution Tribunal Vice Chair Shelley Lopez wrote in the March Jerome v. Maple Ridge Volkswagen decision. But on Sept. 6, 2017, Jerome heard “a noise” and took the vehicle to his mechanic, Day-Lite Automotive, who concluded “it was ‘quite apparent’ it was a wheel bearing issue,” Lopez wrote in “In its statement provided to the

Pay Competitor’s please turn to Page 33

We Price Match on All OPS TRAX Orders!

OF HUNTSVILLE 855-528-0487 • 256-824-8075 • fax 256-824-8019

Our Lexus Parts Professionals

The only Lexus dealership with the OPA Promise Alan



At Your Door Customer Service Team

Lexus of Huntsville • 6580 University Dr • Huntsville, AL 35806


Southern Automotive Journal

Steve Ashe 205-533-5463

Larry Bingham 205-296-3021

August 2018

Scott Cole


Rhonda Johnson


Moose Simmons


Gwinnett Place Ford (770) 813-6825 (866) 665-9318 (770) 662-6156 3230 Satellite Blvd. Duluth GA 30096

Honda: Incorrect Glass, Grilles Might Compromise ADAS By John Huetter Honda in a new position statement has warned collision repairers that aftermarket windshields and incorrect grilles might affect advanced driver assistance systems in models dating as far back as 2013. The new statement, which replaces one published in November 2014 about 2013-15 models, reflects the growing use of ADAS since then. Honda in April said it had reached 1 million vehicles on U.S. roads equipped with the Honda Sensing suite of ADAS technology — a package that includes autobraking, lane keeping and adaptive cruise control. “The Honda Sensing application rate has more than doubled from 2016 to 2017 to more than 50,000 vehicles per month in the past year, and now is applied on 69 percent of 2018 modelyear vehicles,” Honda wrote in April. “… Honda Sensing is standard equipment today on the 2018 Clarity Plug-in Hybrid, 2018 Clarity Fuel Cell, 2017 Clarity Electric, 2018 Accord, justlaunched 2018 Accord Hybrid, and will be standard on the 2019 Insight hybrid sedan, slated for introduction later this year. The technology is available today on the 2018 Honda Fit, Civic Sedan, Coupe and Hatchback, CR-V and Pilot sport-utility vehicles, Odyssey minivan and Ridgeline pickup.” Acura in June 2017 reported that 70 percent of all new Acuras sold had the more advanced AcuraWatch suite. “Driver assist systems and safety systems on many late model Honda and Acura vehicles offer heightened safety performance and convenience for the driver and passengers,” Honda wrote in the new position statement. “However, collision repair technicians must be aware of issues that may be created if other than original equipment parts are used to repair vehicles with these systems. While aftermarket parts may look the same and fit in the same physical space on the vehicle, their use may present unforeseen circumstances causing the driver assist or other safety systems to operate abnormally, or not at all.” Insurers have no cause to oppose or quibble with the statement or the 10

Southern Automotive Journal

Insurers have no cause to oppose or quibble with the statement or the potential for higher repair costs related to the OEM parts. Overall, they seem to come out far ahead on the deal if the OEM part ensures the ADAS system continues to work for the entire life of the vehicle.

W NE 678-957-5300 678-584-6990 Direct

Toll Free


• 2 Daily Deliveries to Most Shops • Next Day Delivery in 7 States

lc o We


hablo español



• Improve Your Cycle Time • Late Model Inventory


Scott 706.984.0905


Toll Free

800-277-8836 678-957-5151 678-957-5156

Micheal 850.361.1073 michael.stewart@

Elias 678.957.5302


• We Stock Over A Million Dollars in Genuine Honda parts • Free Freight • Free Technical Support • 2 Daily Deliveries to Most Shops • Next Day Delivery in 7 States

Wholesale Sales Team Julie 678.584.6988 Julie.thigpen@

Ryan 678.339.7278


James 678.584.6989

Jeff 678.584.6987



hablo español

Zoe Clemente 678-957-5051

potential for higher repair costs related to the OEM parts. Overall, they seem to come out far ahead on the deal if the OEM part ensures the ADAS system continues to work for the entire life of the vehicle. The Insurance Institute for Highway Safety Highway Loss Data Institute studied more than 327,000 2016 Accords, Civics and Pilots with and without Honda Sensing, according to Honda in April. The insurer-backed research center found collision claim severity fell $379, the Hondas saw nearly 11 percent fewer August 2018

third-party claims to other cars or property, and injuries to other people fell 28 percent. “Honda dreams of a collision-free mobile society and the Honda Sensing technology has a crucial role to play in advancing us toward that goal,” Honda automobile Senior Vice President Henio Arcangeli Jr. said in a statement then. “With the rapidly growing population of Honda vehicles applying these technologies, we hope to significantly reduce collisions involving Honda vehicles within the next three to four years.”n Ronnie 678.584.6984 ronnie.redd@

Patrick 678.584.6983

Sherry 678.584.6982

Rob 678.584.6985




Darryl Dutton Mike





866.963.5145 john.stofer@

866.963.5146 terry.mcconnell@

866.963.5143 bennie.williams


3325 Satellite Blvd. • Duluth, GA 30096


Alan Miles 678-957-5154

Peggy Barden 678-957-5256

3325 Satellite Blvd. • Duluth, GA 30096

Fouts Joins Troncalli Chrysler-Jeep-Dodge-Ram Barry Fouts became a member of the Troncalli Chrysler-JeepDodge-Ram family in May. Fouts brought more than 20 years of experience to the parts department of this Cumming, Georgia dealership. He began selling Alfa Romeo parts in the mid 1990s at a dealership that quickly acquired a Jeep franchise and eventually a Chrysler franchise. He has been working with Chrysler parts ever since. He has spent time behind a retail counter and in body-shop parts, but the majority of his experience is in wholesale parts.

“He's good with customers,” said Troncalli parts manager Will Manous. “He is well versed in all the order systems like Collision Link and CCC. We were lucky to grab him up.” For your next Chrysler parts order, you can reach Barry at 770889-2061, or reach out by e-mail to Troncalli Chrysler-Jeep-Dodge-Ram is located at 818 Atlanta Hwy, Cumming, GA 30040. The parts department is open from 7:30 a.m. to 6:00 p.m. Monday through Saturday.

Repairing A Maserati? We Can Help. Help

Troncalli Parts Professionals Starting Line-Up

Hugh Blake

Cliff Simmons

Kenny Scott

William Phyfe

Jason Freeman

Outside Team

Diane Lynch

Ray Bryant

Steve Holland

April Payne

678.802.5000 Toll Free

Jim Tucker Publisher

800.522.2345 678.802.5018

Ami Vonesh Contributors Russ Heaps Michael Winters Mary Welch

Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009.SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2018. All rights reserved.

• Two Daily Deliveries (Most Areas) • 14 Delivery Trucks • Large Inventory • Competitive Prices • Dedicated Wholesale Staff email: 11875 Alpharetta Highway • Roswell, GA or (i need oem parts) Check out our Website for - Association Information • OEM Repair Information • News and Trends • Back Issues 12

Southern Automotive Journal

Where Customer's Send Their Friends ® 818 Atlanta Highway • Cumming, GA 30040


Michele Tucker Editor

August 2018


770-889-8951 Toll Free

800-646-9438 FAX


Mel Davis

Berry Fouts

Ben Daniel

Team Management

Maserati of Atlanta Southern Automotive Journal,Inc. P.O. Box 675097 Marietta, Ga 30006-0009 (770) 321-9920 E-Mail Volume 22 Issue No. 8

Robert Konrad

Will Manous Parts Manager

Danielle Rogers Administration

The Best Support Team in The Business

Caliber Collision Centers Collects 4.3 Million Meals to Feed Kids This Summer

• Dedicated professional delivery drivers • Expedient return policies • Special orders • Knowledgeable wholesale specialists • We strive for 100% accuracy on your order • We only ship quality parts • Competent and helpful sales people • We deliver the next day

"We're With You Down The Road" 800-633-4304 FAX 888-815-5238 205-823-5237

Call our Benchmark/ OPA Parts Professionals

Nikki Myers 877.276.2129 205.909.2129

866-854-6639 334-514-7640 fax 334-514-7627


901-261-7670 Toll Free

800-737-3077 fax

901-205-1093 Or call us direct Chris Watson: 901-432-8213

At Your Door Customer Service Team

Jack Pearson: 901-432-8211 Paul Corbet: 901-432-8222

Larry Bingham 205-296-3021

Moose Simmons 205-907-9068

from every area of our company," said Steve Grimshaw, Caliber Collision Chief Executive Officer. "We are incredibly proud of our teammates who are truly inspired to serve, and grateful for the generous support from our customers and partners who joined us in our commitment to help reduce childhood hunger during the summer months." Over the past seven years, Caliber Collision's annual Rhythm Restoration Food Drive has become the largest food drive effort in the collision industry, collecting thousands of pounds of food and over $1.8 million in cash, resulting in more than 14 million meals donated to 53 food banks across the U.S. n

Next Day Delivery in Most Cities

877.503.2118 205.458.4601

Tommy Parker

and reduced-price lunches during the school year, only four million continue to receive subsidized meals over the summer months. What started out as a regional grassroots effort has now mushroomed into an industry-wide campaign involving each of Caliber Collision's 576 locations in 18 states. Caliber Collision's food drive was supported by more than 100 local, regional and national business partners across the Caliber network. "Our teammates set a lofty goal to collect 3.7 million meals over six weeks. Then they bested their best by rallying their center teammates, our valued customers and business partners

We Service Over 800 Cities in 9 States

888.428.2190 205.909.2190

Ken Price

Marvin Windham Parts Director 205.458.4598

Adam Benefiel


888.399.2196 205.909.2196

Shane Birdyshaw Parts Manager

Doug Thomason 866.909.2128 205.909.2128

888.399.2145 205.909.2145

Mike McCool

888.882.2146 205.909.2146

888.757.2131 205.909.2131

Frank Sebert

Mark Runyan

844.442.6894 205.380.5355

844.312.3832 205.380.3179

Kevin Sellers

Justin Love

Melinda Hill

Caliber Collision teammates nationwide rallied valued customers, business partners, and local communities to collect a record 4.3 million meals in their recently completed 7th Annual Rhythm Restoration Food Drive to feed at-risk children over the summer months. Cash and food items collected from Caliber's Rhythm Restoration Food Drive will help 53 regional food banks replenish and stock their pantries over the summer months when demand is highest for families with children who do not have access to school lunches. According to Feeding America, of the 22 million children who receive free

Rhonda Johnson 205-757-2968

Steve Ashe


Scott Cole


Give us a call! We almost certainly deliver to your shop.

Infiniti of Memphis 3060 N Germantown Rd Bartlett, TN 38133

August 2018

Southern Automotive Journal


Volvo Cars South Carolina Plant Starts Production of the New Volvo S60 Volvo Cars, the premium car maker, inaugurates its first US manufacturing plant, in Charleston, South Carolina, establishing the company as a truly global car manufacturer with plants in all three major sales regions. The establishment of a state-of-theart production facility in South Carolina follows Volvo Cars’ global manufacturing strategy, ‘Build where you sell.’ The company’s first US facility complements its two manufacturing plants and an engine plant in Europe, three car factories and an engine plant in China, and assembly plants in India and Malaysia. The Charleston plant starts production of the new Volvo S60 premium midsize sports sedan, based on the company’s Scalable Product Architecture (SPA) platform, in the fall of 2018. From 2021, the factory will also build the next generation of the Volvo XC90 large premium SUV. Cars built at the plant are destined both for the domestic US market and international export. “The Charleston plant establishes

the US as our third home market,” said Håkan Samuelsson, president and chief executive of Volvo Cars. “The sedan segment and the SPA platform’s proven ability to boost profitability offer significant

growth opportunities for Volvo Cars in the US and globally.” Volvo Cars is investing around USD

Mazda North American Operations and CCC are Working Together to Address Vehicle Safety annually. By utilizing the CCC solution, many collision repairers in the U.S. using CCC is working with Mazda North MNAO is able to identify those vehicles the CCC solution every day, we found that American Operations (MNAO) to address and vehicle owners affected by the Takata CCC is an ideal partner for this important vehicle safety, creating a new method airbag recall, since implementing the sysinitiative." for the automaker to identify recalled tem in March 2018. Jim Kinsherf, VP, OEM Group for CCC vehicles and help collision repairers notify "Vehicle and driver safety is our added, "Mazda has expressed its commitaffected vehicle owners so that necessary, top priority," said Robert Davis, senior ment to vehicle safety, and we're pleased safety-related repairs can be made. vice president of special assignments for to assist them and their drivers with these MNAO is ensuring that its Takata important recall airbag recall data is notifications. As uploaded to the CCC The automaker is sharing open recall data with CCC, reaching vehicle complexity ONE® Platform, which has increased, the alerts collision repair thousands of collision repair centers with an automatic alert as they industry has also providers when the seen the number vehicle they're working write estimates for affected vehicles. of recalls increase. on is part of a particiSince launching our pating manufacturer MNAO. "In the event a recall situation recall notification system in October 2016, recall. If an open recall is detected, colliarises, we want to move fast, notifying we have detected more than 1.2 million sion repairers are encouraged to inform drivers through as many channels as posrecalls on our platform with a closure rate the vehicle owner and supply a printed sible. The recall solution offered by CCC of nearly 40 percent. By supporting auto copy of the manufacturer's recall notifigives us another avenue to reach drivers manufacturers in their recall efforts, we cation. Mazda dealerships then perform of affected vehicles, who may not be can help them make our roadways safer; all recall repairs for free. Collision repairaware of a potential recall, or whose vehia win for the consumer and a win for the ers across the country use the CCC ONE cles have not yet been repaired. With so industry." n platform to write millions of estimates

Volvo Please Turn to Page 26

• Multi-million dollar inventory of genuine Mercedes-Benz and Sprinter parts • 30-Day billing available through Commercial Billing Service • Technical support from highly trained and experienced staff • Free delivery in Metro Atlanta or freight prepaid on orders over $300

To l l Fr e e







Call the Limbaugh Toyota Wholesale Par ts Team

The Right the Right Time... and the Right Price Direct



Toll Free

Asst. Parts Manager

800-241-6086 Jim Stevens

Wholesale Parts Manager

678-924-4249 fax/678-924-4256

Jim Janney

Wholesale Parts Specialist

678-924-4251 fax/678-924-4252

Alex Cretu

Wholesale Parts Specialist

678-924-4253 fax/678-924-4159

Southern Automotive Journal

August 2018



Chris Adams

Fred Goins

Brian Bergwall

Wholesale Parts Specialist

678-924-4248 fax/678-924-4257

Steve Ashe


Steve Cole



The Only Place to Get Genuine Toyota Parts With The OPA Promise

Atlanta Classic Cars • 1705 Boggs Road • Duluth GA 30096 16


August 2018

Southern Automotive Journal


Chevrolet Equinox Crossover Offers Customers the Perfect Blend of Design, Technology and Value Call it the right balance. On the autumnal equinox today, Chevrolet introduced the all-new 2018 Equinox, a fresh and modern SUV sized and designed to meet the needs of the compact SUV customer. “We’ve got the strongest truck business in the industry and we’ve reinvigorated our car lineup with Volt, Cruze and Malibu,” said Alan Batey, Global Chevrolet president. “We’re applying the same customer focus to grow our crossover/SUV business — starting with the Chevrolet Equinox.” Today’s compact SUV customers want a vehicle that meets all of their needs, from design, connectivity and safety perspectives. The Equinox delivers on all fronts, starting with its fresh new design and all-new propulsion systems. The new Equinox’s expressive exterior has a lean, muscular skin echoing the global Chevrolet design cues and sculpted shapes seen in the Volt, Malibu and Cruze. Extensive aero development in the wind tunnel influenced the sleek shape. It is a richer, more detailed design featuring chrome trim on all models and Malibu-inspired styling. Projector-beam headlamps are standard, along with LED daytime running lamps. At the rear, horizontal taillamps emphasize the Equinox’s wide stance, while uplevel models feature LED taillamps. The interior takes advantage of the Equinox’s all-new architecture to offer a down-and-away instrument panel, while a low windshield base provides a commanding outward view. New elements such as available denim-style seat fabric blend high style with high durability, while a new “kneeling” rear seat enhances functionality. With it, the bottom cushions tilt forward when the split-folding seatbacks are lowered, allowing a flat floor for easier loading. The 2018 Equinox offers purposeful technology that helps keep passengers safe, comfortable and connected. Chevrolet’s latest connectivity technologies are front and center, including 7and 8-inch-diagonal MyLink infotainment systems designed to support Apple CarPlay and Android Auto, as well as an available 18

Southern Automotive Journal


At Your Door Customer Service Team






Moose Simmons

Rhonda Johnson

Scott Cole

Larry Bingham

Steve Ashe

Volvo • Land Rover•Jaguar

The interior takes advantage of the Equinox’s all-new architecture to offer a down-andaway instrument panel, OnStar 4G LTE Wi-Fi hotspot. (Apple CarPlay and Android Auto compatibility is subject to their terms, privacy statements and data plan rates, as well as a compatible smartphone.) The Equinox offers a comprehensive suite of available active safety technologies and adaptive crash-avoidance features that provide ease of use and peace of mind on the road. Teen Driver is also offered, allowing parents to set controls and review an invehicle report card in order to encourage safer driving habits, even when they are not in the vehicle. Available advanced active safety features to enhance driver awareness on the road include radar- and camera-based adaptive technologies that can provide alerts to potential crash threats, allowing the driver to react and make changes to August 2018

Brian Napolitano Justin McDugald Jason Lee Keith Johnson 256-713-0209 256-713-0195 256-713-0210 800.236.8456 kjohnsono@ bnapolitano@



Land Rover/Jaguar of Huntsville 256.532.4570 800.236.8456 256.536.0211

avoid them. A range of three turbocharged engines — including the compact SUV segment’s first turbo-diesel in North America — provides customers more choices when it comes to performance, efficiency and capability in the all-new 2018 Chevrolet Equinox. They include a 1.5L turbo, a 2.0L turbo — matched with GM’s new ninespeed automatic transmission — and a 1.6L turbo-diesel. “With three choices, customers can select an engine that offers more of the attributes that are important to them: efficiency, performance and capability,” said Dan Nicholson, vice president, Global Propulsion Systems. “The advantage for each is the power of a larger engine and Equinox Turn to Page 20



Call any of our BMW Parts Pros

Century Volvo

800-236-8456•256-532-4570 ext 195 fax 256-713-0211 Craig Langford Chris Engel Chuck Zeiher Jonathan Moran 256-713-0179 256-713-0145 256-713-0181 256-713-0178 clangford@

Porsche of Huntsville

Rick Sherman 256-713-0144 rsherman@




Jerry Kelley




Genuine Porsche

Parts Delivered The Next Day

Toll Free






3800 University Dr. • Huntsville AL 35816

2018 Hyundia Accent Enters Its Fifth Generation

Atlanta Set to Host NACE Automechanika 2018 Atlanta's Georgia World Congress Center is the site of the 2018 edition of NACE Automechanika. Scheduled for August 8th to August 10th, this is the largest U.S. trade show highlighting technical and management-related training for auto-repair and collision shops. Bringing together hundreds of exhibitors and thousands of industry visitors this trade show offers the latest in cuttingedge technology and training for collision

Equinox From page 18 the efficiency of a smaller engine.” The new Equinox is the first Chevrolet model in North America to use an all-turbocharged, multi-engine powertrain lineup. That includes the expected segment-exclusive 1.6L turbo-diesel that will offer customers excellent efficiency and capability.

and repair professionals. This, the third NACE Automechanika, follows last year's July show in Chicago where 360 suppliers displayed and demonstrated the latest repair technologies for nearly 8,000 attendees who learned about market trends and tested the newest equipment. They experienced interactive demonstrations and were exposed to new painting technologies. Briefings from assorted carmakers like

General Motors, BMW, Nissan, Toyota and FCA provided a peek at the future, as well as, the latest trends. Attendees had the opportunity for a bit of training in diagnostics and new repair materials. Included in the Atlanta show will be The Collision Industry Conference (CIC), Advanced Technology and Repair Forum, I-CAR Rockin' Rides, Innovation Zone and Tool Alley.

“It is an all-new SUV from the ground up and one that takes on the industry’s biggest competitors with a stronger architecture, greater efficiency and more technology,” said Rick Spina, executive chief engineer. “And it looks great doing it.” Switchable AWD system that enhances efficiency by disconnecting from the rear

axle when not needed Unique kneeling rear seat that enables a flat rear load floor and up to 63.5 cubic feet (1,798 liters) of maximum cargo space. Equinox sales have reached more than 2 million since its launch and it is Chevrolet’s second-best retail selling vehicle, after the Silverado.n

Providing Hometown Family Service Since 1959 3693 North Cobb Parkway Acworth, GA

Call the Day's GM Parts Professionals 770-975-1802 Direct

Upscale Exterior Design, Sophisticated Interior and Signature Hyundai Design Cues

The Accent features Hyundai’s cascading grille, a visual signature integral to the company’s identity. The 2018 ACCENT enters its fifth generation by building on the strengths of its predecessors with Hyundai’s modern engineering prowess. The result is a car with an expressive design, a hightech interior, a more efficient powertrain, reduced cabin noise and remarkably improved driving dynamics. The company also infused its newest subcompact car with the latest safety and convenience features. Advanced High Strength Steel at the Core The all-new ACCENT was developed to be the segment benchmark

for driving dynamics and safety while delivering outstanding fuel efficiency and maintaining Hyundai’s unbeatable value position. Key to achieving those goals was the car’s use of Advanced High Strength Steel. ACCENT is composed of 54.5 percent Advanced High Strength Steel—up 13 percentage points from the fourth generation—from the company’s captive Hyundai Steel plant. In addition, ACCENT’s torsional rigidity improved by 32 percent. This new, rigid chassis improves noise isolation and overall driving dynamics. The application of Advanced

• Specializing in Collision Parts • Fast and Friendly Delivery in Georgia • Dedicated Wholesale Parts Staff • Competitive Prices • Collision Link Available for all Parts Orders

770-974-2683 FAX

Outside Sales



Toll Free


David Bonnett

Frank Jackson (205) 443-7651

(205) 443-7655

Scott Lovinggood

Bob Owens

Scott Fettig

678-685-5019 678-685-5016 678-685-5017 678-685- 5018 jdavison@ scott@ bowens@ sfettig@


Southern Automotive Journal

Brian Rohlke

678-685-5020 mybugfire@

August 2018

Brandon Ingram


Joe Perkins

Robin Parker


Dale Nall (205) 443-7653

678-223-5185 678-685-5015 rparker@ jperkins@

David Cartee (205) 443-7651

Outside Sales


Jesse Davison

High Strength Steel also improves collision energy management without adding weight, helping to reduce fuel consumption and deliver better driving feel. Improved ride comfort, handling and stability are achieved through key developments in the suspension. ACCENT’s steering feel has been refined with improvements to steering efficiency, while enhancements to handling and ride comfort have been made by raising the rear roll center and increasing the leverage ratio of the rear shock absorbers. The standard Motor-Driven Power Steering (MDPS) system instantly adjusts to changing driving conditions for greater precision and steering feel while improving fuel economy. Striking Exterior Design The design of the new ACCENT exhibits confidence and sophistication with sculpted body forms and smoothly contoured lines delivering a new interpretation of Hyundai’s signature design language. The car features Hyundai’s cascading grille, a visual signature integral to the company’s identity. The grille is flanked by wraparound headlights and available LED signature daytime running lights. Compared with Turn the last genera2018 ACCENT Please to Page 28

Mike McKoewn (205) 443-7654

1595 Montgomery Highway Hoover, Alabama 35216

August 2018

Southern Automotive Journal


ASA President Resigns to Pursue Opportunity with CCC Information Services Inc.

The chief operatAutomotive Service ing officer. As president, Risley’s navigated ASA through an era of Association (ASA) Risch will overgreat change and transition. His accomplishments include: announced that see day-to-day ASA President and operations • Implementing sound financial practices and processes after the Executive Director and report Dan Risley will be directly to the association endured employee fraud resigning effective ASA Board • Adding three new affiliates to the association July 13. of Directors • Expanding and growing the popular MSO Symposium Risley has beginning July • Founding the Advanced Technology Diagnostic Repair Forum, accepted a posi2. tion with CCC “I want now rebranded the Technology & Telematics Forum Information Services to sincerely • Implemented a Corporate Sponsorship Program, which is Inc. in his home thank Dan a strong revenue stream state of Illinois. For for his strong •Partnering with Messe Frankfurt to combine Automechanika the past five years, leadership Risley was working during a cruwith NACE for NACE Automechanika remotely between cial time in his Chicago-area the history of leader is named. home and the North Texas area where the association,” says Schnepper. “His ASA Chairman of the Board Roy ASA is based. natural leadership talents, his financial Schnepper, AAM, announced Risley’s To ensure a smooth transition for prowess and inexhaustible energy led resignation to the board last week. the association, he will stay on in a conDuring the transition, Risley has named ASA President Please Turn to Page 32 sultant capacity until a new association Beth Risch, its current CPA, as interim

We Stock All The Genuine Subaru Parts You Need

We Are the Largest Hyundai Parts Wholesaler in the Southeast!

Largest Kia Parts Supplier The Nation's

Toll Free

800-426-4351 Amanda







205-856-6600 FAX


Toll Free

800-426-4351 Direct

205-856-6600 FAX


We deliver everywhere!







No-Hassle Returns DELIVERY

Call Our Subaru parts professionals


Cory Atwater Parts Consultant


Nik Argiro

Parts Consultant

Southern Automotive Journal

Dale Way Parts Manager

August 2018

No-Hassle Returns

Stivers Subaru 1950 Orion Dr. Decatur, GA 30033

1170 Center Point Pkwy. Birmingham, AL 35215

1170 Center Point Pkwy. Birmingham, AL 35215

Jim Ellis Group Acquires KIA Dealership

Autonomous driving is creating a need for a new breed of in-vehicle networking solutions that can transmit data between the increasing number of highresolution sensors, cameras and processing engines at blazing-fast speeds. Today, Volkswagen Group of America (VWGoA), Aquantia, Bosch, Continental

and NVIDIA announced the formation of the Networking for Autonomous Vehicles (NAV) Alliance, to drive the ecosystem development required for the next generation of Multi-Gig Ethernet networking in vehicles. “Volkswagen Group of America is pleased to join the NAV Alliance as

Just because it says it fits doesn't mean it will Choose Genuine Volkswagen Parts from

Dan Wicker Parts Director Jim Ellis Volkswagen and Jim Ellis KIA They are experiencing a management team with a level of involvement they have never seen before.” Moreover, with the change in name came a boost in advertising, as well as an outside-sales team, just to list a couple of advantages. “Just putting the Jim Ellis name

Jim Ellis Volkswagen Kennesaw

Jessica Mulkey Parts Manager Jim Ellis KIA

Call Our Volkswagen Parts Professionals

on the store brings significant improvements,” Wicker added. “We are here to be the best dealership in the Kia brand.” Jim Ellis Kia of Kennesaw's parts department is open from 7:30 a.m. to 7:00 p.m. Monday through Friday and 8:00 a.m. to 4:00 p.m. on Saturday.n

hablo español

In mid April, Jim Ellis put his name on what was formally Cobb County Kia. Located at 1221 Auto Park Drive in Kennesaw, Georgia, Ellis Kia is just around the corner from the long-established Jim Ellis Volkswagen of Kennesaw. With the change in name comes the Ellis commitment to serving its customers, including wholesale parts. Serving as parts manager at the Kia store, Jessica Mulkey reports to Dan Wicker, parts director for both Jim Ellis Volkswagen and Jim Ellis Kia. According to Wicker, the Kia store already had a healthy amount of wholesale-parts business. “We want to capitalize on that,” he stated. “Jim Ellis Group takes wholesale-parts seriously and it's great to add another brand into that mix.” Retaining all the existing parts staff, Wicker's goal is to bring the Kia store's parts team to the level of excellence expected within the Ellis Group through training and encouragement. “This staff is young,” Wicker explained. “They are excited about the change. It was a parts department that wasn't operating to potential.

Volkswagen Group of America Joins Tech & Automotive Alliance on Next-Generation In-Vehicle Networking Technologies for Autonomous and Connected Vehicles

Pam Elder

Sandra Hernandez

Volkswagen Kennesaw

Jim Ellis KIA of Kennesaw

• Free Delivery • Knowledgeable Staff • Competitive Discounts • Professional Service

• Free Delivery • Competitive Discounts Genuine Parts Logos • Professional Service

Parts direct line

770-218-4361 Toll free



Toll Free




833-393-9854 Fax


950 Barrett Parkway • Kennesaw, GA 30144 1221 AutoPark Drive • Kennesaw, GA 30144 4 color


Southern Automotive Journal

August 2018

4 color

August 2018

a founding member because we are aiming to provide the best self-driving experience for our customers. The Volkswagen team is looking forward to collaborating with other alliance members to advance the safety and ease of use for autonomous vehicles while bringing them to market faster,” said Dr. Matthias Erb, EVP & Chief Engineering Officer NAR, Volkswagen Group of America. Self-driving cars have become data centers on wheels constantly analyzing vast amounts of data to endeavor to ensure the safest and most secure experience for passengers, pedestrians, and other vehicles. NAV alliance’s members are joining together in an effort to shape the future of in-vehicle networking technologies as society prepares for the paradigm shift to autonomous driving. Akin to a very advanced nervous system, this next-generation networking architecture is based on an array of ECUs, CPUs, GPUs, high-definition cameras, sensors, gateways, and storage devices, all connected through a high-speed, Multi-Gigabit Ethernet network that works to seamlessly move data throughout the vehicle securely and reliably. NAV Alliance’s Founding Objectives Promote development of new specifications, as well as build consensus for new technologies related to MultiGig Ethernet automotive networking Create procedures and testing requirements to endeavor to ensure interoperability, security, and reliability of the in-vehicle network Promote products and solutions that adhere to the new specifications Liaise with standards bodies to build consensus, create IEEE proposals, and promote standardization Build awareness and educate the market place and users on the requirements for autonomous vehicle networks Founding members will focus on these core objectives and expand the NAV Alliance membership roster in the coming months to include additional automotive suppliers and manufacturers.n Southern Automotive Journal


CAPA Welcomes Stacy Bartnik as Aftermarket Industry Relations Manager The Certified Automotive Parts Association (CAPA), an independent non-profit standard setting and certification organization for automotive crash parts, is pleased to announce that Stacy Bartnik has been appointed Aftermarket Industry Relations Manager for its testing and certification program. Bartnik brings more than 20 years of experience in the industry, including program and business development, operational improvements and industry association leadership. As the global leader in aftermarket part certification for more than 30 years, CAPA standards have been used worldwide to identify high-quality aftermarket auto parts based on their design, materials, construction and comparability to car company brand parts. As Aftermarket Volvo From Page 16

205.823.5237 800.633.4304 205.823.5238 888.815.5238

Steve Ashe


Larry Bingham 205-296-3021

Scott Cole


Rhonda Johnson 205-757-2968

1620 Montgomery Highway, Hoover, AL 35216

Moose Simmons 205-907-9068


Nikki Myers 877.276.2129 205.909.2129


August 2018

888.399.2196 205.909.2196

Eddie Pike

Southern Automotive Journal

866-854-6639 334-514-7640

Mike McCool

888.428.2190 205.909.2190

Outside Sales Team 205-533-5463


877.851.1141 205.380.6279

Tommy Parker

844.442.6894 205.380.5355

Todd Jones

Mark Runyan Ext. 146 888.882.2146 205.909.2146

Adam Benefiel

The Benchmark A utom ot i ve Group

877.310.5532 205-380-6790

Justin Love

Kevin Sellers Ext. 131 888.757.2131 205.909.2131

• We strive for 100% accuracy on your order • We only ship quality parts • Competent and helpful sales people • We deliver the next day

Eric Smith

877.310.5560 205.380.6278

• Dedicated professional delivery drivers • Expedient return policies • Special orders • Knowledgeable wholesale specialists

FAX 888-815-5238

Just callLocal your OPA rep. 205-957-1314 sion 205-823-5237 mechanical Collision 205-823-5237


800-633-4304 205-823-5237 • 800-633-4304 • FAX 888-815-5238 cal colli-633-4304 FAX 888-815-5238

Greg Hoffman

Earl Harrs 877.310.5549 205.380.6796

of Birmingham

Frank Sebert Ext. 145 888.399.2145 205.909.2145

877.310.5557 205.380.6789

Doug Thomason Ext. 128 866.909.2128 205.909.2128

of Birmingham

877.503.2118 205.458.4601

Andy Polk

of Birmingham

844.312.3832 205.380.3179

Ken Price Wholesale Sales

John Moore Parts Manager 877.310.5450 205.380.6789



Use these number for above ext. in red



205.823.5428 800.239.5100 205.979.3048 800.239.8888

Melinda Hill



The new Charleston facility includes an office building for up to 300 staff from R&D, purchasing, quality and sales. The plant can produce 150,000 cars per year at full capacity. The site occupies 1,600 acres and the building space covers 2.3 million square feet. Construction on the facility broke ground in 2015.n


“The opening of our first American factory is a very big deal,” said Anders Gustafsson, president and CEO of Volvo Car USA. “Our US business is developing well, our cars have won prestigious awards, and the new South Carolina facility will be a big asset to both Volvo Cars and the community.”

S an toc We k E Ca d Tr an ngin ll u sm e sf iss s or io a Qu ns ot e!

with her to continue to grow our testing and certification program.” Bartnik’s experience includes executive leadership roles with Team PRP, CARSTAR, and Gerber Collision & Glass; management position with ITW Evercoat; consultant work within the industry. She is the immediate past chair of the Collision Repair Education Foundation and has served as the president of the National Auto Body Council and chair of the Collision Industry Conference (CIC). She has served as a member of the Automotive Service Association (ASA) Collision Division, been named as an Akzo Nobel Most Influential Woman (2004) and was inducted into the Collision Industry Hall of Eagles in 2010.n

Volvo Cars is investing around USD 1.1 billion in its US manufacturing operations and will create around 4,000 new jobs at the Charleston site over the coming years. Approximately 1,500 staff will be employed by the end of this year.

Industry Relations Manager, Bartnik will oversee CAPA relations within the aftermarket auto parts industry, including representing CAPA at industry functions, events and conferences; working with customers and technical staff to ensure services that meet industry needs; and coordinating efforts with customers, industry experts and internal colleagues. Kerry Tapio, Operations Manager for the CAPA Program, commented: “Stacy’s extensive knowledge of the collision repair industry, coupled with her experience in business and relationship development is a perfect complement to CAPA and our mission to ensure access to high-quality, fairly priced, alternative auto parts. We are pleased to welcome her to CAPA and look forward to working

2018 ACCENT From Page 21



LEE Local 770.274.1130 Toll Free 1.800.344.9017

CHRIS Local 770.274.1126 Toll Free 1.833.377.2787

FRANKLIN Local 770.274.1128 Toll Free 1.800.727.5912

MATT Local 770.274.1122 Toll Free 1.800.727.5593

STEVE Local 770.274.1131 Toll Free 1.800.727.5920

ANDY Local 770.274.1121 Toll Free 1.800.727.4702

JOSE Local 770.274.1124 Toll Free 1.800.727.5939

PHIL Local 770.274.1125 Toll Free 1.800.727.5962





Cell 770.616.9835

Cell 478.357.0393

Cell 770.570.9321

Cell 770.365.7234





Local 770.274.1132 Toll Free 1.800.605.9294

Local 770.274-1129 Toll Free 1.800.241.8124



Local 770.274.1127 Toll Free 1.800.727.5611


August 2018

defroster and heated side mirrors into the Blue Link mobile app. For the ultimate level of convenience when it comes to remote-starting a car on a bitterly cold winter morning, Hyundai has its new Blue Link integrations for Amazon Alexa and Google Home. These integrations work by a customer simply asking an Alexa-enabled or Google Assistant–enabled device, like an Amazon Echo or Google Home, to start their car. The interaction actually sounds like this: “Alexa, tell Blue Link to start my car at 80 degrees” or: “Okay, Google, ask Blue Link to start my ACCENT and set the temperature to 72 degrees.” To send commands to Hyundai vehicles via Alexa or Google, users must enable the Blue Link integration in their Alexa or Google Home app, available on iOS and Android devices, and then link their existing Blue Link account within the Alexa or Google Home app. Voice commands will be sent to Hyundai vehicles only after Alexa or Google Home prompts owners for their Blue Link Personal Identification Number (PIN).n

pounds and improve operational efficiency. In addition, ACCENTs with automatic transmissions include the company’s Drive Mode Select feature to adjust both powertrain performance and steering calibration, allowing the driver to customize the driving character by selecting two modes—Normal or Sport—by simply touching a button on the center console. Enhanced Hyundai Blue Link Remote Start and Blue Link Integration with Amazon Alexa and Google Home Hyundai Blue Link customers have performed more than 25 million remote starts since Blue Link its debuted in 2011. Although remote start is a great feature for hot weather, most take place in cold climates during January, February and March. In fact, Blue Link Remote Start with Climate Control is three times more popular in the winter. With this in mind, Hyundai engineers have enhanced the Remote Start with Climate Control feature to include control of the rear


A standard backup camera system with a 5-inch or optional 7-inch color TFT LCD display and premium, soft-touch materials in key points create an inviting and comfortable environment for the driver and passengers.

Southern Automotive Journal



• We Have Competitive Pricing • We Do Price Matching • We Have Over 32 Delivery Routes • We Have a Dedicated Wholesale Staff of 60 • We Are The Largest Parts DCJ Wholesaler in GA • We Are One of the Largest Parts Wholesaler in the Country • We have the Best Customer Service!

Efficient Powertrain For 2018, the new ACCENT receives an updated powertrain tuned for better fuel efficiency and drivability. The updated 1.6-liter Gamma four-cylinder Gasoline Direct Injected (GDI) engine produces 130 horsepower and 119 lb.-ft. of torque. Compared with the previousgeneration ACCENT, the engine’s powerband has improved, with increased lowend torque to make drivability easier. The 1.6-liter Gamma four-cylinder GDI engine is paired with either a six-speed manual transmission or a six-speed automatic transmission. Fuel efficiency has also been improved by an estimated 7 percent overall. In the engine, components such as low-friction piston rings, a variable fuel pressure module and upgraded software for the engine control module improve overall operation. Further, improvements to the return springs in the braking system have reduced drive friction. The automatic transmission has also been redesigned to reduce the unit’s overall weight by 4

Why Buy From Hayes Today?

tion, the 2018 ACCENT is larger and has more interior room. ACCENT is wider by 1.2 inches, and the overall length has increased by 0.6 inches, yet its height remains unchanged, giving the car a more grounded stance. The wheelbase has also increased by 0.4 inches, pushing the wheels farther to the corners and improving interior roominess. Modern Interior Design ACCENT’s interior continues the modern, confident, sophisticated look seen on the exterior. A driver-oriented layout with intuitive controls combines with improved interior roominess, highquality materials and premium technology features to raise the standard for subcompacts. Premium, soft-touch materials in key points create an inviting and comfortable environment for the driver and passengers. A wide instrument panel prominently features a standard backup camera system with a 5-inch or optional 7-inch color TFT LCD display. Beneath the screen, the control panel is laid out in a horizontal design with buttons and controls logically grouped by function.

New Cadillac XTS Platinum V-Sport Twin Turbo The Cadillac twin-turbo 3.6L V-6 headlines the XTS’ powertrain lineup and is standard on the V-Sport model, delivering SAE-certified 410 horsepower (306 kW) and 369 lb-ft of torque (500 Nm), making it one of the most powerdense six-cylinder engines in the segment. A pair of turbochargers and an efficient charge air cooler help provide more immediate power delivery, while peak torque is sustained over a broad range — 1,900 to 5,600 rpm — for a confident feeling of power when accelerating or overtaking traffic. The Cadillac XTS is a spacious and comfortable sedan with confident handling and performance. For 2018, the XTS receives technical, chassis and appearance changes to heighten the appeal of this elegant sedan. Beginning with the enhanced next-generation Cadillac user experience, which debuted on the 2017 CTS sport sedan, the XTS now offers a dynamic platform that can be adjusted over time to meet a customer’s evolving connectivity needs, leveraging the cloud to enable personalization, available connected navigation and applications via the Collection app store. The updated chassis has revised tire designs for both 19” and 20” tires. Revised chassis and tire designs further elevate ride quality The newly updated chassis has revised tire designs for both 19- and 20-inch tires, improving ride comfort while reducing outside noise for a quieter and more comfortable cabin. The XTS can be equipped with Magnetic Ride Control and Rear Air Leveling for extra-sharp handling. A layered approach to the drivingexperience relies on new and established technologies, all rooted in a stiff structure. The body is infused with strategically placed, ultra-highstrength steel for strength and crash protection and serves as the foundation for the advanced chassis system. A smart all-wheel-drive system with Haldex technology splits torque between the rear wheels complements an advanced high-performance strut front suspension and available Magnetic Ride Control real-time damping to give the XTS sure-footed, confident and comfortable ride and handling. The rear suspension comprises 30

Southern Automotive Journal


Shop at Our Supermarket. Not at the Aftermarket.

The XTS Platinum V-Sport, takes performance to a higher level, driven by an exclusive twin-turbo engine and allwheel drive. a linked H-arm design with air springs. High Performance Strut is based on the MacPherson strut front suspension design and features dual-path top mountings that separate the transfer of spring and damper loads to the body structure. It improves ride and handling characteristics in four significant ways: Provides more linear and communicative steering through improved camber control Improves impact isolation on bumps and rough surfaces Reduces torque steer Improves vehicle sensitivity to tire irregularities and wheel imbalance. Magnetic Ride Control delivers precise body motion control, “reading” the road every millisecond and changing damping in just 5 milliseconds. It replaces conventional mechanicalvalve shocks with electronically controlled shocks filled with a magnetorheological fluid containing minute iron particles. Under the presence of July 2018

magnetic charge, the iron particles align to provide damping resistance almost instantly. A premium electric, variableassist power steering gear is employed with all front-wheel-drive models. It is designed to deliver excellent response and on-center characteristics while enhancing efficiency by drawing energy only when the wheels are turned. StabiliTrak electronic stability control is standard on all models, along with variable-effort steering and four-wheel disc brakes (front Brembo brakes) with four-channel anti-lock brakes, all features that add important layers of control. Like Magnetic Ride Control, XTS borrows the Brembo braking technology from Cadillac’s V-Performance models. Safety: confidence through sophisticated safety features Cadillac XTS provides available

Order Hot Line:

(706) 549-7570 4145 Atlanta Hwy. Athens, GA 30606

Commercial Billing Service

Cadillac Please Turn to Page 34

Mon.–Fri. 7:30 a.m.–6:00 p.m. Sat. 7:00 a.m.–2:00 p.m.

©2017 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.

44443_CC11_F_SAJ.indd 1

11/7/17 10:19 AM

Ford: Opportunities for OEMs to Change Insurance With Connected Cars By John Huetter An automaker’s connection to the customer and vehicle could give it pieces of the customer value chain beyond the vehicle purchase and financing, based on a presentation from Ford connectivity and emerging services global director Mike Tinskey. Tinskey told a TU-Automotive webinar on OEMs and usage-based insurance (a term which can mean using telematics to set premiums based on miles driven or driving behavior) that Ford was seeing opportunities for change and disruption. The value chain of an F-150 could see a customer who bought a $40,000 truck spending more than $7,000 annually on factors like financing ($960), insurance ($1,890) gas ($2,000), parking and tolls ($1,650), mechanical repairs and parts ($1,150), and drive-through payments ($400), Tinskey said, citing Edmunds data. Tinskey said the number of embedded modems in Ford vehicles “will continue to increase very quickly,” and a modem in the example F-150 could change spending for every one of those items, “and insurance is no exception.” The implicaASA President From to Page 22 him to govern ASA with success and achievement. I know the entire board joins me in thanking him for his service and commitment to ASA.” “ASA has served the industry for more than 60 years, and I’m proud to say I was part of its rich history and success,” Risley says. “I look forward to

tion seemed to be that the OEM could capture a cut of that $7,000 by facilitating such transactions with a connected car. Ford in March announced that it would by 2019 deliver “standard connectivity on new vehicles, paving the way for over-the-air updates and the Transportation Mobility Cloud, an open platform that will empower tomorrow’s mobility systems.” It also that month announced an OBD-II plugin offering limited connectivity to older cars for $16.99 a month, with an option to upgrade it to a 4G LTE Wi-Fi hotspot through Verizon. In January 2017, it announced its DriverScore technology for cars with SYNC 3 could let consumers share the data with carriers for discounts. This connectivity also has the potential to change how consumers buy insurance and what they pay for it, according to Tinskey and co-presenter Chris Wiklund, senior product manager of connected car services for Allstate telematics spinoff Arity. The trends and predictions they described could have major ramifications on collision repair. Connected cars and

usage-based insurance open the door for OEMs and insurers to detect a crash and recommend their at times competing networks immediately. Closer insurer-OEM partnerships could also render the DRPs of competing carriers less valuable. Usagebased insurance can weed out bad drivers who would generate more collision business — and the telematics can actually be used to improve driver behavior. Wiklund said about 36 million connected cars exist today, with 78 percent of “high-end” vehicles and 32 percent of “volume brands” sold connected — though Arity expects the latter will “change drastically” soon. He said major OEMs want 100 percent connected vehicles within the next year or two, McKinsey found 40 percent of consumers would switch brands to have a connected car, and automakers have treated the data from such vehicles as a “significant profit stream.” Arity projects the proportion of households with a connected car would in the next five years match the high degree of saturation seen today by smartphones,

staying engaged in ASA and contributing to its mission of serving its members. My family has always been my top priority so it will be nice to be back in my home base of Chicago for the long term.” Over the next few months, ASA will be conducting a search to find a new executive director, seeking an individual with association management experience.

“During this period of transition, it is our priority to find the best individual to lead while still maintaining a stable and effective organization,” says Schnepper. “Associations are undergoing enormous challenges due to generational shifts, social changes and technology. It’s crucial that we find the right leader who can address some of those challenges and give us a clear vision for our future.” n

Pay Competitor’s From Page 8 to have the car repaired and claim reimbursement for this expense,” Lopez wrote. “I find that the wheel bearing was worn and that its condition was a potential safety issue that required immediate repair. I find that the respondent should have disclosed the worn wheel bearing and instead wrongly stated on the inspection report that it was in satisfactory condition.” Jerome had Day-Lite fix the bearing for $653.11 and sued the dealership. Maple Ridge Volkswagen argued that the amount was unreasonable, offering estimates to support a replacement part cost of $110-$152. It also provided an invoice showing the part cost $218.80, which didn’t really help its case. However, Lopez ruled that it was reasonable that Jerome contracted DayLite to perform the work “given the safety

issue and given the respondent refused to do the replacement. That the respondent may have been able to complete the repair for less is not determinative.” She awarded him the $653.11, $125 in tribunal fees, $12 in “dispute-related expenses” and $2.89 in prejudgement interest. Jerome did lose one part of the case. Lopez refused to order the dealership pay him $150 — five hours at $30 an hour — for the time spent dealing with the repair. “I find such an award would be inappropriate,” Lopez wrote. “As set out in several past tribunal decisions, generally speaking the tribunal does not make these kinds of awards. I see no reason here to deviate from that practice.” Online small claims court The British Columbia Civil Resolution Tribunal which reached the decision is “Canada’s first online tribunal.” Its jurisdiction includes cases seeking $5,000 or less. Here’s how the process works: A

plaintiff and respondent submit statements, photos and correspondence related to the issue, and the court reads in what is called a “written hearing.” (A party or the tribunal itself can request an oral hearing, but even this would be done over the phone or through videoconferencing.) It costs $100-$150 to sue ($25 is knocked off if you do so online) and another $50 for the tribunal to hear the case — though you’ll note in this case Jerome was reimbursed the $125 in the decision. Lawyers are permitted but not necessary, and the court cautions that it doesn’t often award attorney’s fees. The decision is emailed or faxed to all the parties involved and posted online. This seems efficient, affordable and accessible to laymen. It’s ideal for small businesses like body shops who have access to written documentation in spades supporting their case but who can’t constantly disrupt work by appearing in court.n

Ford Please Turn to Page 34

Volvo of Marietta Local 770.590.4468


Toll Free 800.543.4647 Fax 770.795.0645 32

Southern Automotive Journal

Parts Managers - We Buy Obsolete NISSAN Parts - Call Jon August 2018

August 2018

Southern Automotive Journal


Cadillac Please From Page 34

advanced safety based on Cadillac’s “control and alert” strategy, which employs advanced technologies including radar, cameras and ultrasonic sensors to help prevent crashes. The safety features bolster driver vision and awareness of road hazards and can even help the driver avert potential crashes. In certain situations, Cadillac’s advanced crash-avoidance systems, such as automatic braking, can automatically apply braking in response to potential hazards. The available Driver Awareness 2018 Ford from Page 32 he said. For an insurer, even a single connected car should yield enough data “to start with” about the risk of policies for the household, according to Wiklund. “We need to start looking at connected car data now,” he said. Tinskey said that in addition to measuring the driver’s risk with usage-based insurance, “we believe the vehicle should also be scored” based on its advanced driver assistance systems performance. (This already happens to some degree at the Insurance Institute for Highway Safety.) Consumer Reports data shows satisfaction with ADAS, according to Tinskey, and “we are beginning our journey” to quantify the impact of ADAS, he said. Ford has begun to test vehicles with and without ADAS safety systems, and the frequency and severity data so far “are encouraging,” with claims data starting to show the same result, Tinskey said. Within the next year or two, the impact should be apparent, he said. Wiklund said insurers could indeed provide discounts for ADAS systems — but it could also yank the lower premiums if the customer brought the system offline. “A good portion” of people disable autobraking, he said, “so maybe they don’t deserve those discounts.” He also predicted that drowsiness sensors would move to lower-end vehicles. (He didn’t elaborate, but the technology can refer to systems able to monitor drivers with an interior camera or the vehicle’s behavior on the road to detect the owner is nodding off.) Biometrics which can actually monitor driver health signs (such as pulse, blood pressure or temperature) are being introduced on higher-end cars and will “eventually” go mass market, he predicted. 34

Southern Automotive Journal

Package also features updates to provide the comfort of assurance in a safe drive. XTS models equipped with the Driver Awareness Package will find features such as Low Speed Automatic Braking, Following Distance Indicators and Lane Change Alert to complement Side Blind Zone Alert. The Driver Awareness Package is available on Luxury Trim and is standard on higher trims. The Driver Assist Package, which adds Adaptive Cruise Control and Forward/Reverse Automatic Braking, is available on Premium Luxury and standard on Platinum models. Additional safety features include dual-stage frontal air bags, knee air While many carriers are using plugin device to track driving behavior, Tinskey said Ford felt the data from an embedded vehicle modem “is the highest quality,” and a customer didn’t have to do anything than opt-in — nor did they have to spend a piece of their own data plan to share their information. An insurer also could be sure the consumer was actually driving the vehicle, rather than have to determine this another way. (For example, think of a usage-based insurance program tied to a customer’s cell phone. When an insurer sees from UBI data the customer is watching Netflix while traveling 60 mph, is it distracted driving, or is the policyholder merely a passenger on the trip? Are they even in their own vehicle?) However, Wiklund argued that OEMs embedding connectivity would add value to existing insurer connected devices, such as a smartphone app or OBD-II dongle, rather than replace them in the near-term. A carrier would use both the OEM and aftermarket options. An insurer partnering with an OEM also might be cheaper than relying on advertising, Tinskey suggested, presenting data from S&P Global Market Intelligence and J.D. Power that showed companies spending millions on ads to in some cases capture a small customer yield. (GEICO, for example, spent $1.34 billion in 2015 but puled in a Top 5-leading 7.6 percent yield rate. Nationwide, meanwhile, spent $359 million on ads but only saw a new auto customer yield rate of 1.8 percent.) He said Ford’s heard it costs in the $700 range for one insurer to convince a customer to switch carriers, and data suggests $3-$4 billion a year was spent on insurance ads. Insurance could instead be offered “either pre or post” at the time a customer bought a new vehicle — a tactic that’s already in place in Europe and China, and August 2018

bags, side-impact air bags, head-curtain air bags and seat side-impact air bags for outboard rear passengers. A Rear Vision Camera is standard on all XTS models. Head-up display is standard on Premium Luxury and Platinum models. The XTS also offers automatic parking assist (FWD models), which enables the car to park itself in both parallel and perpendicular spaces. It uses ultrasonic sensors to locate a suitable space and maneuver the car into the space. The driver is required to only engage reverse and apply the accelerator and brake pedals. n

with regulatory tweaks could be modified to UBI in those countries, Tinskey said. Almost everyone in the “Ford world” buys Chinese insurance policies, at the point of vehicle purchase with a 12-month pre-pay of the $1,000 average annual cost, he said. “It’s a very different arrangement,” he said. He predicted the model would shift to dealership insurance sales for Ford and other OEMs in the U.S. as well. Wiklund said leads from connected cars are valuable, and having an insurancegrade driving score that a carrier can use for an exact quote “increases the value of that lead tremendously,” he said. A carrier can give a “much more competitive quote” up-front with such data, he said. (One can imagine a scenario where a telematicssavvy carrier can dramatically undercut the consumer’s current premium developed through traditional methods.) Wiklund said data rights, ownerships, and opting in must be addressed, but predicted the success of the program would come down to the consumer seeing the value proposition of sharing data. If the exchange was transparent and fair, they’d accept it, he said. Wiklund said the usage-based insurance utilization is about 4 percent, while Tinskey predicted about 10 percent of policyholders opted in to UBI. Tinskey said new policyholders were increasing the opt-in rate, and some insurers are seeing a “very high double-digit conversion” to usagebased insurance. He predicted the industry would reach a point soon where not sharing data with a UBI program would mean higher premiums. Reprinted Contented: Copyright © 2018. DRIVEN COMMUNICATIONS INC. All Rights Reserved.n

Call The #1 Mazda Parts Team in The Southeast* Toll Free


770.590.4468 800.543.4647 Fax


Jerry Brown

Kyle Brown

Jeff Gilreath

Todd Allen

Nate Gowder

Outside Sales Team


Steve Ashe

Larry Bingham

Rhonda Johnson



Impala to Page 16 Cole Please Turn Simmons

* Base on parts purchase from MAZDA NORTH AMERICAN. As of October 2012

PROTECT YOUR CUSTOMERS, YOUR REPUTATION AND YOUR INSTALLERS’ SANITY. Mopar ® Collision sheet metal is not only corrosion tested to outperform the aftermarket,


No rust through

Minimal corrosion

it’s 100% factory original, so there’s no bending, welding or banging to get the part to fit. And that makes for happy installers, happy customers and a solid reputation for your store.


Send your electronic insurance estimate to your local FCA US LLC dealer for competitive pricing against aftermarket or salvage collision parts.

Rust through

Call us today to place an order:

Extensive corrosion


Delivery is available throughout the state of Georgia, Northern Alabama (Montgomery – North) and the Chattanooga, Tennessee area

719 W Pike Street Lawrenceville, GA 30045 P: (800) 241-8124 or (770) 963-6263 F: (770) 237-8174 M–F 8:00 a.m. – 5:30 p.m. Sat. 8:00 a.m. – 3:00 p.m. Visit for complimentary resources, promotions and technical information.

©2018 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.


Southern Automotive Journal August 2018  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...

Southern Automotive Journal August 2018  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...