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Direct OEM 770-963-6263 COLLISION Toll Free 800-21-812 MECHANICAL FAX 770-237-817

November 2011

I-Car Expands Online Training Catalog Houston Considers New Shop Licensing Regulation AAA Automotive Experts How to Select a Repair Facility Volvo Cars On The Move Towards A Future Without Traffic Accidents

DEALER NEWS North Carolina Auto Dealer Elected 2012 NADA Vice Chairman Four Cylinder Engine Production Begins at Toyota's Alabama Engine Plant Families of 9/11 Thank NADA Foundation for Scholarships

Infiniti Announces 2013 IPL G Convertible Infiniti will double its Infiniti Performance Line lineup of premium performance vehicles in spring 2012 with the addition of a new 2013 IPL G Convertible. More than just focusing on engine power and acceleration, the Infiniti Performance Line, or IPL, product design philosophy focuses on “total vehicle performance,” including unique driving attributes and exclusive exterior and interior features at highly attractive

price points. The IPL G Convertible Concept features unique aerodynamic styling, the dynamic performance of an IPL-tuned V6, exhaust and suspension, 19-inch IPL aluminum-alloy wheels, three-piece retractable hardtop and a unique red leather-appointed interior set against a IPL G Convertible Please Turn to Page 

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IPL G Convertible From Front Cover

torso and thigh support adjustment, red-stitched steering wheel, Silk-Obi aluminum trim, and aluminum pedals and footrest. The 12-way power driver and 8-way front passenger seats feature

maximum comfort and usability, with standard wheel-mounted audio and cruise controls. Solid magnesium paddle shifters are standard with the 7-speed automatic transmission. Other standard

Malbec Black exterior – a level of equipment and performance modification expected to be shared with the production IPL G Convertible. “The Infiniti Performance Line, as demonstrated by our first offering, the IPL G Coupe, challenges the concept of an ultra-high cost sports series. IPL pushes the premium performance envelope for buyers seeking a higher level of exclusivity and driving exhilaration, but does so with an Infiniti twist,” said Infiniti Vice President Ben Poore. IPL G Convertible features an advanced three-piece power retractable hard“The IPL G Convertible top that’s designed to look as good with the top up as it does down. will deliver the goods, just like the current IPL G Coupe interior features include Infiniti Voice Recognition for audio navigation, memory system for driver’s seat, steering wheel and outside mirrors, RearView Monitor, Rear Sonar and sliding glass panel moonroof. The IPL G's enhanced performance comes from the synergetic effects of three technology areas – engine tuning, dynamic tuning, and sound quality/acceleration feel tuning. Engine performance modifications were selected not only for increased horsepower and torque levels, but also for acceleration feel and exhaust sound without compromising fuel economy or noise standards The IPL G's advanced VQ37HR 3.7-liter V6 engine management system has been recalibrated through air-fuel mixture and ignition timing optimizaThe double hand-stitched leather-covered steering wheel is tion, raising the maximum horsepower designed for maximum comfort and usability. output point to 7,400 rpm (from 7,000 rpm). To obtain a natural acceleration feel, the torque curve from low revs to does. Plus, the new IPL G Convertible 2-way adjustable head restraints and the maximum torque point (5,200 rpm) offers the added pleasure of open-air a unique rear-seat access system (the was tuned for linearity. The IPL-tuned motoring.” front seats move forward automatically high-flow exhaust is a full dual exhaust All IPL G Convertible and Coupe at the touch of a button to allow pasdesign with independent left and right interiors include red-stitched leathersengers into the rear seats). large diameter pipes. The muffler’s inner appointed front sport seats with manThe double hand-stitched leatherContinued on Next Page ual thigh extension and driver’s power covered steering wheel is designed for 

Southern Automotive Journal

November 2011

SCRS Debriefs the Industry on RDE Headline Presenter Inside Scoop From A Reconnaissance Discussion With Patrick "lips" Houlahan Excitement continues to grow for the 2011 SEMA Show scheduled to be held at the Las Vegas Convention Center November 1 - 4. One significant draw to this year's program is an evening headline presentation designed to take attendees' businesses to new heights with lessons on Flawless ExecutionSM in business combat. In between his numerous speaking engagements, and his time spent defending our great country, SCRS was able to steal a few minutes with Patrick "Lips" Houlahan to talk about the upcoming series, and his experiences which qualify him for his role with our group on November 3rd. Lips is not only a Senior Consultant for Afterburner, Inc, but continues to serve as a Marine Corps Reserves F/A-18 Hornet Instructor Pilot, and is enrolled in the Marine Corps Command and Staff College studying the art of Strategic, Operational, and Tactical Planning. [SCRS] We are really excited to have you come and join us in Vegas for the Repairer Driven Education series that SCRS is hosting at the SEMA Show this November. As a speaker that attends lots of these types of events, what is always your favorite thing to see at trade events? [LIPS] My favorite thing about attending these events is to witness first-hand the new technologies of different industries and to see the excitement of the participants. There is always From Previous Page structure and materials have been maximized to reduce pressure and provide an appropriate performance exhaust note. The result is a 30% reduction in exhaust pressure versus a base G Coupe’s Y-pipe exhaust system design. As a result of both the exhaust system and engine management changes, the IPL G generates 348 horsepower – an increase of 18 horsepower over the non-IPL models – and 276 lb-ft of torque (+6 lb-ft). Equally inspiring is the IPL G's dynamic vehicle performance, which

a lot of great energy as people gain new ideas on how to run their businesses and what products are available to them. [SCRS] Your seminar 'Mission: Control - Flawless Execution in Business Combat' headlines a series of educational classes being offered by SCRS at the SEMA Show geared toward the collision repair professional. As a fighter pilot, how does the information you share from your life experiences relate to the automotive repairer? [LIPS] Flying an aircraft involves precise mission planning and must include many different organizational components to complete a mission. My father-in-law has owned his own custom auto restoration and collision repair business for 30 years (Perry's Auto Body in Westminster, CA.) With his work, there are many different steps that must happen on a defined timeline in order to meet his customer's demands. Just like flying, if one component is delayed or falls off line, then the entire project may be delayed and the mission objective may be missed. [SCRS] That's a great value you bring to our audience; the fact that you have this information which is so applicable to every business in addition to that personal connection to our industry. [LIPS] Absolutely! A repair facility does not operate in a vacuum and neither does flying an aircraft. We have budgetary constraints, recruiting goals, maintenance and operations coordination, and coordination with external agencies that

can support or enhance our operations. When we are all using common process and common language, that will break down the first barrier to success; effective communication. If the other segments can use and understand the Flawless Execution process, as a team they will be able to provide the end user with a quality product that is delivered on time and meet that customer's expectations. [SCRS] I think it is interesting that both tactics and strategy are integral parts of that Execution. I think a lot of people confuse the two. [LIPS] "You can have the best execution in the world...but if you execute against the wrong things you will lose." History is full of examples where we "won every battle" but in the end lost the war. The same holds true to businesses. A company can be marvelous at executing, but if their teams are not aligned on a common future picture of where the company is headed, then they often are often working against each other and not really moving the company forward. A well-defined strategy will give purpose, focus, and reason of what tactics are important and which will give you the biggest bang for your buck. [SCRS] In your opinion, what is the most over-rated focus point in most businesses today? [LIPS] Business Plans that have no meat to them and are just a bunch of fancy words with unclear goals and

focuses on providing confident handling, flat ride and smooth ride comfort. The IPL suspension tuning and damping management philosophy is designed to optimize each aspect of the suspension, effectively connecting the driver to the road surface while minimizing uncomfortable vibrations. Front spring rates have been increased 20% over the base G Coupe and rear spring rates increased 10%. Shock tuning has also been adjusted. The IPL G Coupe also offers a sport-tuned steering gear and large 4wheel sport brakes (14-inch front, 13.8inch rear) with aluminum-alloy opposed

calipers (4-piston front/2-piston rear) and Viscous Limited-Slip Differential (VLSD). The new IPL G Convertible is based on the foundation of the Infiniti G37 Convertible, which features an advanced three-piece power retractable hardtop that’s designed to look as good with the top up as it does down. “Like every Infiniti, the new IPL G Convertible will take a different path from its established competitors,” added Poore. “It’s a terrific addition to the Infiniti Performance Line, taking the dramatic Infiniti G Convertible to an even higher level.” n

November 2011

RDE Presenter Please Turn to Page 25

Southern Automotive Journal’s Drive Away Hunger Campaigns in Atlanta and Chicago Raise More Than $80,000 and Collect Over 25,000 Pounds of Food Atlanta and Chicago-Area Chevrolet Dealers, Atlanta Braves, Chicago Cubs and Legendary Pitchers Partner in Support of Area Food Banks During the months of August and September,, participating Chevrolet dealerships, two Major League Baseball teams and two pitching greats teamed up to “Drive Away Hunger” in both the Atlanta and Chicagoland areas. This year’s second annual Drive Away Hunger campaign, which aimed to raise funds and collect food for local food banks in both communities, raised more than $80,000 and over 25,000 pounds of food. Hunger is a silent epidemic, and community food banks across the country continue to report a rise in demand for food. As a partner of the Atlanta Community Food Bank (ACFB) for several years, joined together with other long-time partners to create the Drive Away Hunger program in 2010. This year, the Drive Away Hunger cam-

n e p

paign was extended from two weeks to four weeks, and reached the Chicago community in addition to Atlanta, providing support to the Greater Chicago Food Depository and neighboring food banks in northern Illinois and northwest Indiana. This year, baseball greats John Smoltz (former Atlanta Braves pitcher) and Kerry Wood (current Chicago Cubs relief pitcher) joined the effort to help their respective communities in driving away hunger. Smoltz has been an active hunger advocate with a strong relationship with the ACFB for nearly 20 years, and Wood is a long-time community advocate in Chicago, where he launched the Wood Family Foundation to benefit children’s charities throughout the Chicagoland area. “Time and time again, AutoTrader. com has proven to be an amazing partner for us in this important effort,” said Bill Bolling, executive director of the ACFB. “Many Georgians are still desperately in need of food assistance, and it’s an honor

to work with all of our partner groups to help lead the fight against hunger. We’re so pleased with these fantastic results and know that we’re one step closer to truly driving away hunger.” As part of this campaign, Atlanta and Chicago-area residents were able to turn 10 cans of food into a ticket voucher to a specific Braves or Cubs game and test drives of new Chevrolet vehicles into a chance to win a VIP experience at that game in each city. Donations were accepted at participating Georgia Best Chevy dealerships from Aug. 12 to Sept. 10 and at participating Chicagoland and Northwest Indiana Chevy dealerships from Aug. 19 to Sept. 17. Also, donated $10 to the local food bank for every test drive of new Chevy vehicles during these dates. The efforts culminated in Braves and Cubs games on Sept. 16 and 20, respectively, providing a final opportunity for Drive Away Hunger Turn to Page 32

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November 2011

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I-Car Expands Online Training Catalog – Adding Hybrid Electric Vehicle And Alternative Fuel Vehicle Training Programs Throughout 2011, I-CAR has introduced several new online training programs to the industry, including programs with all-new content and instructor-led (live) training programs that have been converted to an online delivery format. Programs that have been converted from the live delivery format contain the same content and are available 24/7, through a convenient online platform. I-CAR has recently added Electric and Electric Hybrid Vehicles (ALT01e) and Hybrid Electric and Alternative Fuel Vehicles (ALT02e) to its online course catalog. Both of these online programs are also available in the instructor-led (live) format. These programs touch on different areas of current and changing technology of hybrid electric vehicles and alternative fuel vehicles. Both training programs will provide individuals with an understanding of vehicle-specific repair considerations and the importance of ensuring a safe and cost-effective repair. Course Details - Electric and Electric Hybrid Vehicles (ALT01e): Identify terminology related to parts and understand the construction of an electric vehicle Understand the differences between series, parallel, and combination hybrid configurations, as well as integrated starter/alternator hybrid combinations Examine system design and operation including vehicles from Honda and Toyota Analyze collision damage to electric and hybrid electric vehicles Understand the collision repair considerations for electric and hybrid electric vehicles Know how to work safely around electric and hybrid

electric vehicles Course Details - Hybrid Electric and Alternative Fuel Vehicles (ALT02e): Explain how to take safe measures when working on hybrid electric and alternative fuel vehicles Understand high voltage issues with electric A/C systems Identify new applications for hybrid technology and unique hybrid system features

November 2011

Understand vehicle-specific applications from popular vehicle makers, including Ford, Mercury, Mazda, Toyota, Lexus, Nissan, and Honda Know how to properly care for a high voltage battery prior to and during the repair process Identify the different types of alternative fuel vehicles currently on the market, as well as concepts in tomorrow’s technology.n

Southern Automotive Journal

AAA Automotive Experts Top 10 List - How to Select a Repair Facility Fifty four percent of American drivers report they have decided to keep an existing vehicle rather than invest in a newer one, according to a recent AAA survey. In addition, many drivers are foregoing routine vehicle maintenance to save money now, knowing they risk higher repair costs in the future. These findings make it more important than ever for drivers to develop a trusted relationship with a professional auto repair facility. AAA Automotive experts believe the best way to save money over the life of a vehicle is to choose a high-quality, full-service repair shop and allow them do all of the necessary maintenance and repair work. “Drivers can take comfort in the knowledge that their vehicle will be serviced by trained professionals who can identify any potential problems,” said John Nielsen, AAA Director of Automotive Repair. “This helps prevent breakdowns, and often saves money by allowing drivers to make a small repair now rather than a much bigger one later.” “As a repair shop’s technicians get to know a vehicle and its owner, they can also give valuable advice on any upcoming work that will be needed,” continued Nielsen. The best time to look for a repair facility is before one is needed. Drivers can ask family and friends for recommendations, or visit to

find nearby AAA Approved Auto Repair (AAR) shops. AAA Automotive experts recommend that drivers consider these ten areas when selecting a repair shop: 1. Facility Type When evaluating full-service auto repair shops, drivers have three basic choices: Dealerships – Dealer service departments are very familiar with common problems on the makes of cars they sell. Dealers also have factory-trained technicians, and are keenly aware of technical service bulletins or other special service advisories. Independents – Quality independent repair shops may be slightly less expensive than dealers, and tend to have higher overall customer satisfaction. In addition, customers at independent repair shop are more likely to deal directly with the owner or technician, making it easier to develop relationships with the people who service their cars. Specialists – Some independent repair shops specialize in certain vehicle makes or specific vehicle systems. By focusing on a limited part of the market, these shops can provide very efficient and effective service. 2. Appearance A clean, well-organized repair facility reflects attention to detail and an effort to maintain a professional image. 3. Amenities The facility should have a comfort-

able waiting area and clean restrooms. Many shops now have pick-up and drop-off service for the convenience of customers. . Technicians The facility should employ qualified technicians who receive ongoing training in the latest technology. Certifications from the National Institute for Automotive Service Excellence (ASE) are often posted, and dealerships may display vehicle manufacturer service training credentials. Collision repair shops often have certificates from training offered by the Inter-Industry Conference on Auto Collision Repair (ICAR). 5. Equipment A good repair shop will have upto-date service equipment and repair data. The amount of information necessary to repair modern cars can no longer be effectively contained in paper manuals. Quality shops today have Internet access to repair information or an onsite service information library of CD/ DVD ROMs. 6. Reputation Time in business can be a good indicator of repair shop quality. Checks with the Better Business Bureau and state department of consumer affairs or Attorney General’s office will provide information on the shop’s handling of any consumer complaints. AAA Top10 List Please Turn to Page 29

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Southern Automotive Journal

November 2011


Nissan Donates $50,000 to Harpeth River Watershed Association Nissan North America, Inc. recently announced a $50,000 grant renewal to the Harpeth River Watershed Association (HRWA) to support its outreach, policy and restoration programs. Nissan's funding will support HRWA's efforts to continue river recovery from the devastating May 2010 flood and to improve recreational access to the river through the Harpeth River Blueway Project. Funds will also be used to support HRWA's Water Quality Program to increase the river levels of dissolved oxygen to meet state standards. "The Harpeth River Watershed Association is recognized nationally for its expertise in protecting and restoring waterways, and we are proud to support its important work," said Scott Becker, Nissan senior vice president, Administration and Finance, and chairman of the Nissan Foundation. "Nissan has become a leader in promoting sustainability and clean energy innovation with the launch of the Nissan LEAF zero-emission car. Partnering with HRWA complements these priorities." "Nissan's continuing partnership has been critical to our success over the past ten years," said Dorene Bolze, executive director, HRWA. "For example, we were able to launch our Waterway Flood Recovery Project within weeks of the historic May 2010 flood. HRWA worked with nearly 800 volunteers to remove 120 tons of flood debris from the Harpeth and other streams in the greater Nashville region just one year later. We applaud Nissan's commitment to the environment." Support for environmental initiatives is a corporate citizenship priority for Nissan. The partnership with HRWA allows Nissan to support the

goals of the Nissan Green Program, which aims to ease the environmental burden of its business activities, and to help protect the Harpeth River, which flows near the Nissan Americas headquarters in Franklin. For example, HRWA recently completed summer monitoring of the river's dissolved oxygen levels with trained volunteers as an important way to take the pulse of the health of

the river. In addition to the funding for recovery and restoration efforts, Nissan was the presenting sponsor for the HRWA's annual River Swing event held on Oct. 1. Funds raised at the dinner, concert and auction matched Nissan's grant support for HRWA's efforts to protect the State Scenic Harpeth River and clean water in Tennessee.n

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November 2011

Southern Automotive Journal


Chevrolet Volt Reinvents Automotive Transportation in A Complete, No-Compromises Electric Package Chevrolet introduces the all-new Volt electric vehicle with extended range, establishing an entirely new segment in the global automotive market. The five-door, four-passenger Volt is designed to provide the benefits of an electric vehicle without the range limitations associated with other electric vehicles in the market. “The Chevrolet Volt can be the only car you need to own,” said Mark Reuss, president, GM North America. “The Volt delivers it all: a revolutionary propulsion system, progressive styling, industry-leading safety, premium amenities and user- friendly te ch n o l o g i e s , and spirited driving dynamics.” The Volt is in a class by itself The Chevrolet Volt is not a hybrid. It is a one-of-a-kind, allelectrically driven vehicle designed and engineered to operate in all climates, with a range of up to 379 miles. Powered by GM’s revolutionary Voltec propulsion system, it consists of a 16-kWh lithiumion battery pack and electric drive unit that provide pure electric range between 25 and 50 miles, depending on terrain, driving techniques and temperature. A 1.4L gasoline-powered engine extends the range up to an additional 344 miles on a full tank of fuel by operating the vehicle’s electric drive system until the car can be plugged in and recharged or refueled. This distinguishes the Volt from electric-only vehicles, which cannot be operated when recharging is not 10

Southern Automotive Journal

immediately available – such as during a power interruption or on a long-distance trip. “The Chevrolet Volt makes

t h e electric driving experience as productive, efficient, intuitive, safe and fun as any premium vehicle its size in the market today,” said Doug Parks, Volt global vehicle line executive. Every major element of the Volt was designed and analyzed for efficiency, including its highly aerodynamic exterior, lightweight wheels, specially designed tires, energy-saving premium stereo system, and more. This attention to detail makes the Volt one of the most aerodynamic and energy-efficient vehicles in the market. November 2011

The Volt redefines electric drive The heart of the Chevrolet Volt is its Voltec propulsion system, which combines pure electric drive and an efficient, range-extending engine, giving to the Volt up to 379 total miles of range. The Volt’s long-life battery consists of a 5.5-foot, 435pound (198.1 kg) T-shaped, 16-kWh lithium-ion battery pack manufactured in Brownstown Township, Mich. It supplies energy to an advanced, 111-kW (149-hp) electric drive unit to propel the vehicle. Using only the energy stored in the battery, the Volt delivers between 25 and 50 miles of fuel- and tailpipe emissions-free electric driving, depending on terrain, driving techniques and temperature. The Volt battery is designed to deliver value, safety, quality, performance, durability and reliability. It is covered by an eight-year/100,000mile warranty. Since 2007, GM engineers have completed more than one million miles and four million hours of validation testing of Volt battery packs, as well as each pack’s nine modules and 288 prismatic cells. The development, validation and test teams have met thousands of specifications Volt Please Turn to Page 21

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Volvo Cars On The Move Towards A Future Without Traffic Accidents In the quest for the ultimate vision of an accident free traffic environment, Volvo Car Corporation’s short-term target is that no one will be killed or injured in a new Volvo car by 2020. “Zero is the one and only alternative for us. As the leader in car safety we can’t accept that people are killed or injured just because they want to transport themselves from A to B,” says Jan Ivarsson, head of Safety Strategy at Volvo Cars. If we watched an aircraft crash it would be a disaster that we would remember forever. But when passing a traffic accident where someone have been injured or killed people might be most concerned about the long queues. It is this attitude, that traffic accidents are an inevitable part of our daily lives, Volvo want to challenge with the vision. First of all, driving a continuous

safety development towards zero accidents includes the challenge to answer the ultimate question: What is zero? “Time after time we have seen the impossible disaster become a reality. This will of course also happen in a traffic environment that is considered accident free. But our aim is to come so close to zero that one single car accident is defined as a disaster, not an acceptable part of our daily lives,” says Jan Ivarsson. Actually, working towards zero has been the main safety route for Volvo ever since the company was founded back in 1927. The aim has always been to make every new car model safer than the previous one. “In recent years, focus has shifted from protection to prevention and we are making continuous progress. New technology in Volvo cars such as Collision Warning with Auto Brake and City Safety

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November 2011

can warn and assist you in difficult situations, in order to mitigate or avoid an accident. Our statistics show that we have reduced the number of severe injuries with approximately 50 percent since the 1960’s,” says Jan Ivarsson. Volvo Cars’ strategy includes a broader view of safety than the traditional focus on accidents. The safety experts apply a holistic perspective where the safety aspects can be divided into five phases: Normal driving. The driver is well informed and can stay alert. Conflict. Technology helps the driver to handle the difficult situation. Avoidance. The car acts automatically to avoid a collision if the driver fails to react. Damage reduction. The car’s safety Volvo Cars Please Turn to Page 32

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North Carolina Auto Dealer Elected 2012 NADA Vice Chairman The National Automobile Dealers Association (NADA) has elected David W. Westcott as vice chairman for 2012. “I’m thrilled and honored to be following in the footsteps of so many leaders of this industry,” Westcott said. “I’m especially proud to be the sixth director from North Carolina to lead NADA.” Westcott, 64, president of David Westcott Buick GMC Suzuki in Burlington, N.C., has been a new-car dealer since

1981. He currently represents North Carolina’s new-car dealers on NADA’s board of directors. “I’m looking forward to the challenges and opportunities,” he added. The election was held at the Sept. 20 meeting of NADA’s board of directors in Washington, D.C. Westcott will take office at the 2012 NADA-ATD (American Truck Dealers) Convention and Expo in Las Vegas, which runs Feb. 3-6.

Westcott currently serves as chairman of the association’s Dealership Operations Committee. He’s also a member of the Industry Relations Committee and the Dealers Election Action Committee (DEAC) board of trustees. He’s a past chairman of NADA’s Government Relations and Regulatory Affairs committees and DEAC. William P. Underriner was elected as NADA chairman for 2012.n

ASA Announces Plans to Relocate Headquarters It was a busy season for the Automotive Service Association (ASA) this fall as the national office prepared to relocate its headquarters from Bedford, Texas, to Colleyville, Texas, in late October. The move was set to take place following ASA’s two trade shows in Orlando, Fla., during Automotive Service and Repair Week (ASRW). NACE and CARS (www. will be held Oct. 5-8 at the Orange County Convention Center. Major highway construction in the

Bedford area took a portion of the parking lot surrounding ASA’s headquarters. That, in combination with an opportunity to occupy a modernized, highly efficient office space approximately seven miles away, led to the decision to relocate. “ASA has been located alongside one of the most traveled corridors in the North Texas region for a quarter of a century, but highway expansion and the resulting congestion prompted us to survey the market for a possible move.

We found a great location and now we are eager to complete the move,” said Ron Pyle, ASA president and chief staff executive. The new headquarters will be located at 8190 Precinct Line Road, Ste. 100, Colleyville, Texas, 76034-7675. The Automotive Management Institute (AMI) will also be relocated to Colleyville. There will be no interruption of services from either organization during the transition.n

Houston Considers New Shop Licensing Regulation The city of Houston’s proposed Automotive Repair and Collision Shop Licensing regulation in its current form would place a great deal of paperwork burden and liability on the shop owner, yet falls short in other requirements such as technician training and equipment. ASA opposes this proposed regulation in its current form. The proposed regulation is presently in the city’s legal department, and could be considered by the city council at any time. The Automotive Service Association (ASA) believes that many concerns could have been avoided if the city had includ-

ed independent repairers in early stakeholder meetings. There are critical differences in the operations of collision and mechanical repair facilities. Other jurisdictions have addressed both professions in licensing laws and it can be done in Houston. The city’s current proposal does not adequately address the differences in collision and mechanical repair facilities. Federal law has stringent equipment requirements and training guidelines for collision repair facilities. These provisions should be referenced in the regulation, specifically requiring the use of auto refinishing spray booths for colli-

Southern Automotive Journal,Inc. P.O. Box 675097 Marietta, Ga 30006-0009 (770) 321-9920 E-Mail Volume 15 Issue No. 11

Jim Tucker Publisher Michele Tucker Editor Contributors Dennis Martin Ami Vonesh Joyce Ethridge Russ Heaps

November 2011

sion repair facilities. ASA suggests that the city council continue to dialogue with ASA’s Houston leadership to make the final regulation the best possible for consumers and repairers. ASA calls on Houston independent automotive repairers to contact their city council members in opposition to the proposed Auto Repair and Collision Shop Licensing regulation in its current form. To view further information, including the full text of the proposed regulation, and to send a letter to the Houston City Council, visit ASA’s legislative website at

Southern Automotive Journal (ISSN: 1092-6321) is published monthly by Southern Automotive Journal Inc. P.O. Box 675097, Marietta, Ga 30006-0009.SAJ accepts no responsibility for the opinions, views statements of the authors or for claims made by advertisers. Views expressed by writers are not necessarily those of the publication. Subscription: $12.00 per year. No representation is made as to the accuracy or the completeness of the information provided by this publication. Entire contents copyright 2011. All rights reserved.

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Allan Vigil Ford (770) 960-1208 (800) 324-3814 FAX (770) 960-6268 6790 Mt. Zion Blvd Morrow GA 30260

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Carnegie Mellon Study Finds Benefits of Plug-in Vehicles Depend on Battery Size Carnegie Mellon University’s Jeremy J. Michalek and co-authors report that plug-in vehicles with small battery packs and hybrid electric vehicles (HEVs) that don’t plug in can reduce life cycle impacts from air emissions and enhance oil security at low or no additional cost over a lifetime. But plugin vehicles with large battery packs are more costly and may have higher or lower emissions than HEVs depending on where and when they are plugged in. In a study appearing this week in the Proceedings of the National Academy of Sciences, Michalek argues that electrified vehicles with smaller battery packs are more efficient in reducing societal costs for health care, environmental damages and oil consumption. “Current government policy provides larger subsidies for vehicles with larger battery packs, assuming that larger is better,” said Michalek, an associate professor of engineering and public policy and mechanical engineering at CMU. “While larger battery packs allow plugin vehicles to drive longer distances on electric power instead of gasoline, they are also expensive and heavy, they are underutilized when the battery capacity is larger than needed for a typical trip,

they require more charging infrastructure and they produce more emissions during manufacturing.” U.S. policy has been pushing the auto industry to investigate alternatives to fossil fuels. The American Recovery and Reinvestment Act of 2009 provides up to $7,500 in tax credits for up to 200,000 plug-in vehicles. “Because vehicles with larger battery packs are more expensive, fewer of them can be subsidized, and that can result in lower total benefits,” said Michalek, who recently received a $00,000 grant from the National Science Foundation (NSF) to analyze how public policy could help determine the types of vehicles built in coming years and how consumers might respond to these vehicles. “It’s possible that in the future plug-in vehicles with large battery packs might offer the largest benefits at competitive costs if the right factors fall into place, including sufficiently low cost batteries, high gasoline prices, low emission electricity and long battery life,” said study co-author Mikhail Chester, assistant professor of sustainable engineering at Arizona State University. “But such a future is not certain, and in the near term, HEVs and plug-in vehicles

with small battery packs provide more emissions benefits and oil displacement benefits per dollar spent.” “With increasing energy and environmental constraints, transitioning from conventional gasoline vehicles to hybrid and plug-in vehicles offers an opportunity for improving energy independence and air quality while helping to address global warming,” said study co-author Constantine Samaras, an engineer at the RAND Corporation. Michalek’s research is aimed at understanding tradeoffs in the capabilities of new technologies and to predict what near- and long-term strategies should be. “Given the major spending cuts under debate in Washington, it is important that we get the most benefits out of spending designed to improve the environment and energy security,” Michalek said. “In the near term, HEVs and plugin vehicles with small battery packs offer more cost-effective benefits. More research on batteries -- especially lowering cost -- and a transition to a cleaner electricity grid are needed to pursue a future where large battery packs may also be able to help address climate change, air pollution and oil dependency at competitive costs.”n or (i need oem parts)

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Subaru's New 4-door Impreza WRX STI that gives the car Subaru of an aggressive road America has intropresence. Like the duced a new 4-door wide-body design version of the Impreza already used for the WRX STI performance 5-door WRX STI, the flagship model. This new 4-door WRX is the first time that STI features the widthe WRX STI has been ened front and rear offered in two body track dimensions of styles (5-door and 4the 5-door model door). In addition to and wider, more prothe new styling, the nounced front fend2011 WRX STI features ers and rear quarter significantly revised panels. The design suspension tuning and maintains a consislighter 18-inch wheels tent flow from front for even sharper hanto rear bumper, credling. ating a distinctive The WRX STI has identity and a sense been a recipient of of stability. continuous improveIn front, the ment since its intro2011 WRX STI models duction. Most recentfeature sharpened ly, the 2010 WRX STI The 2011 WRX STI continues as the ultimate-performance bumper corners and Special Edition previewed some of the suspension Subaru with its high-boost 305-hp turbocharged/intercooled wider, blacked-out fog lamp nacelles to accentuate the enhancements now migrated Boxer engine. “wide and low” profile. A jutto the 2011 WRX STI. Thorough ting lip spoiler with three-dimenand painstakingly detailed chassional detailing emphasizes the cars’ sis development, including testing sporty intent. The newly designed on Germany’s famed Nurburgring front grille with a black grille inset racetrack, has resulted in the bestand blacked-out Subaru floating handling Impreza WRX STI models wing also signify the 2011 model and Subaru has ever offered. set off the headlights’ shape to give “The continuous evolution the entire front end a more powerful and development of the WRX STI is appearance. driven by the strong, loyal and vocal For the WRX STI 4-door sedan support from thousands of enthumodel, newly designed wider fendsiastic owners of this exciting highers are stretched out on the side performance vehicle,” said Tom Doll, advanced dynamic control systems, more than the tail lamps, and this executive vice president and COO of including Subaru Intelligent Drive accentuates a look of stability. A strikSubaru of America, Inc. “The 2011 4-door (SI-DRIVE) and Multi-Mode Vehicle ing larger rear spoiler was exclusively WRX STI will expand the appeal of this Dynamics Control (VDC) system, which designed for the STI 4-door. The new iconic performance model to a wider features a track performance-optimized design details contribute to an improved range of driving enthusiasts.” mode. Incline Start Assist, featured on all drag coefficient, and the rear spoiler Impreza models equipped with a manual design contributes to stable high-speed Performance Evolution transmission, can momentarily prevent handling and achievement of zero lift. The 2011 WRX STI continues as the vehicle from rolling backward when The WRX STI 4-door features its own verthe ultimate-performance Subaru with being driven away from a stop on an sion of the polished stainless steel quadits high-boost 305-hp turbocharged/ incline. tailpipe exhaust, with tailpipe diameter intercooled Boxer engine teamed with enlarged to three inches. a 6-speed manual transmission and the All-New 4-Door Wide Body Design for exclusive Multi-Mode Driver Controlled 2011 New WRX STI Chassis Tuning Center Differential (DCCD) version of The new WRX STI 4-door design Symmetrical All-Wheel Drive. WRX STI Please Turn to Page 24 is based on a “wide and low” concept The WRX STI is equipped with 16

Southern Automotive Journal

November 2011

7KHPRVWPROFITABLEDGYHQWXUH\RXZLOOHYHUXQGHUWDNH What our customers are saying: “Our partnership with Wynn’s has been nothing but positive and profitable. They make the competition look like amateurs.� a-RG\&UXFH3DOPHU'RGJH “Unmatched customer service with first class products and equipment.�a'RXJ'XEXF&KHURNHH)RUG “The reason that I do business with Wynn’s is because of the reps. Their dedication, follow-through, and consistency are the absolute best.�a7HG%ROGW5LQJROG&'“We’ve tried all the other major players in the chemical business, and we’ve decided on Wynn’s.�a0LNH&URXFK /DQGPDUN$XWRPRWLYH*URXS “Why settle for second best? Wynn’s was the pioneer of this industry and continues to dominate the market.� a 'HDQ0DQVWRQ0LNH%HOO&KHYUROHW “Wynn’s is not just another chemical company, they partner with you to help you reach your service department’s full potential.�a5RFFR&RWHOOHVH$GYHQWXUH&KHYUROHW “Price, customer service, ongoing training and first-class equipment - what more can you ask for?�a%ULDQ&RQVDXO &KHURNHH+\XQGDL


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Families of 9/11 Thank NADA Foundation for Scholarships Scholarship America recently held an emotional “Evening of Remembrance” in New York to thank donors -- including Bob Mallon of the National Automobile Dealers Charitable Foundation -- that contributed $1 million or more to support the educational needs of the September 11th families. Lauren Segel, the president of Scholarship America, said the event was organized at the request of the families who wanted to publicly thank “those who contributed so much and so meaningfully in the dark days following the September 11th tragedy.” Days after the attacks Scholarship America established the Families of Freedom Scholarship Fund so children who lost their father or mother or whose parents were permanently disabled could still further their education. “This is a night to recognize the generosity of America,” Segel said. The Fund has provided $7 million in schol-

arships to nearly 2,000 students in the 10 years since the 9/11 tragedy. Speaking on behalf of the 9/11 families, Roseanne Hughes said “we are honored just to say thanks.” Hughes’ husband, a New York City firefighter, lost his life in the World Trade Center. “Without your generous and unselfish support, my two children, Ashley and Patrick, would not have been able to go to college,” Hughes added. Ashley is now a CPA with one of the major accounting firms in Manhattan. Patrick is a junior in college. Timothy Miller, who also lost his father on 9/11, recently graduated from Johns Hopkins University and was an elite athlete before injury. His sports injury inspired him to become a doctor. “I will not waste the opportunity that you have given me,” Miller said. NADA Foundation Chairman Mallon spearheaded the effort to donate funds to help educate the children of 9/11 victims.

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“I was watching television news coverage after the attacks and I saw some of the grieving wives of the missing firefighters,” Mallon said. “And I thought then that we should do something to help their children. I have a passion for education. So this was a natural. Scholarships restore hope in the future,” he added. The NADA Foundation, right after the 9/11 attacks, created a Survivors Relief Fund and launched a national fundraising campaign that generated $1.6 million in a matter of weeks, making it one of the most successful charitable campaigns since the Foundation’s inception in 1975. More than 3,000 others could qualify for scholarship aid through 2030, the year the last of the 9/11 students will be eligible for university. “We are committed to the long haul,” Segal said. “We will be there to congratulate the last student.”n


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CEO of ClaimsCorp International to Lead “Dealing with Resistance to Change” Seminar at SEMA Show The Society of Collision Repair Specialists (SCRS) has often trumpeted the word “opportunity” as a descriptor for the collision repair industry’s purpose at the SEMA Show, and in that spirit SCRS is pleased to announce that Sam Malatesta, CEO of ClaimsCorp International, has taken over the responsibility of delivering the aptly titled “Dealing With Resistance to Change” seminar on Friday, November th at 12:30pm. Sam Malatesta, CEO of ClaimsCorp Malatesta is the founder and CEO of ClaimsCorp International, a software and services company focused on leading the right changes in the Auto Claims Economy. He previously was a co-founder and senior vice president of North America’s first national collision repair chain. During his career in the automo-

tive and insurance industry, Sam pioneered various “collaborative innovation” business models that have proven to add value to all stakeholders in the value chain; collision repair entrepreneurs, their employees, insurers and other key members of the supply chain. As a post-graduate student, he attended The Director’s College from 200 to 2006. Sam Malatesta was designated a Chartered Director by the Conference Board of Canada and The Michael G. DeGroote School of Business at McMaster University in 2007. This designation has been leveraged by Malatesta to bring global best practices in the areas of strategic planning, governance, organizational change and risk management to critical sectors of the industry. The course content will work through the world of constant change

faced by collision repairers, and discuss how to lead and manage through those changes while dealing with the inevitable resistance to it. Understanding the psychology of change and how to deal with it effectively is a critical focus point for collision repair facility owners and managers. “This is an incredibly intricate topic, and the huge response in pre-registration to this class has further indicated the important role this issue has in the repair industry,” shared SCRS Executive Director Aaron Schulenburg.. “Sam is really a terrific source of first-hand knowledge on this subject, and we recognized a huge opportunity to further amplify this session with the addition of his insight from both studying change management for decades, and having lived it throughout the course of his career.”n

I-CAR Offers Hands-on Corvette ZR1 Training I-CAR, the Inter-Industry Conference on Auto Collision Repair, in collaboration with the General Motors Corvette team offered a three and a half day hands-on Chevrolet Corvette ZR1 training course September 13 - 30, with additional dates being added in October and November. The training will be held at the I-CAR Tech Centre in Appleton, Wisconsin. Jason Bartanen, I-CAR Technical

Director said, “Vehicle makers are continually looking for ways to lighten vehicle structures and there is a strong likelihood that the industry will see more aluminum-intensive vehicles. The I-CAR Corvette ZR1 course offers a tremendous opportunity for repairers to receive a premier training experience, as well as earn credit toward the I-CAR Platinum Individual designation.” The Corvette ZR1 training will allow

individuals to enhance their knowledge and skills in aluminum vehicle repair through performing hands-on welding and riveting repairs on Corvette ZR1 space frames. Individuals will also be able to perform sectioning activities, following General Motors repair procedures. For more information, contact Danielle Babino, I-CAR Technical Information Coordinator,, 920-79-0.n

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Volt From Page 10

The Volt is designed and refined to impress T h e Chevrolet Volt’s bold, sleek, per formanceoriented stance conveys its electrically driven capabilities, and looks

and validated each of the Volt battery’s 161 components, 95 percent of which GM designed and engineered. “Our customers are making a commitment to technology that will help reduce our dependence on petroleum,” said Micky Bly, GM executive director, global electrical systems. “In turn, we commit to deliver the highest standards for value, safety, quality, performance and reliability to our customers.” When the bat“The Volt is a revolutionary car, and we wanted the design to make as sleek and dynamic a statement as tery energy is depletpossible,” said Bob Boniface, director of design ed, the Volt seamlessly transitions closely with aerodynamicists in GM’s own like an upscale, midto extendedwind tunnel to shape the Volt, design size sport sedan. range mode. and engineering teams developed the This is made most aerodynamic vehicle in Chevrolet’s Power is possible by its inver te d history. By reducing the energy needed wide from a to overcome air resistance, t e c h Volt aerodynaminically cists contributed advanced, an estimated 1.L 63-kW eight miles (8-hp) gasoof electric line -powered range, onboard engine to and 50 the electric drive unit to miles of front and rear provide up to 3 additional miles of extended tracks (61.2 range. range. / 62.1 inches The Volt proves electric driving can T h e [1556 / 1578 mm]), be spirited. Not only does the Volt reach Volt’s rounded 105.7-inch (2685 mm) a top speed of 100 mph, the electric and flush front faswheelbase, wheels-out drive unit’s excellent low speed torque cia, tapered corners and stance, sculpted belt line and preof 273 lb.-ft. (368 Nm) takes it from 0 to grille enable air to move easily around mium execution. 60 mph in less than 9.0 seconds and the “The Volt is a revolutionary car, Volt Please Turn to Page 3 quarter mile in less than 17.0 seconds. and we wanted Charging the Volt’s battery is the design to simple and intuitive, and can be done make as sleek through 120V conventional household and dynamic a electrical outlets, or through a dedistatement as poscated 20V charging station. The vehicle sible,” said Bob is completely rechargeable in about four Boniface, director 678.802.5000 hours using a 20V outlet and 10 to 12 of design. “When Toll Free hours in a 120V outlet. Once the vehiyou look at this 800.522.2345 cle is plugged in, owners can schedule car, it’s very techeither immediate or delayed charges, Fax nical and refined even coordinating charging according 678.802.5018 in its execution, to departure time or when electricity with lots of interrates are lower. Owners also can manrelating surfaces age and monitor the Volt remotely via that bring clean, computer on; or an crisp edges and sive smart phone application, Chevrolet creases.” 11875 Alpharetta Highway • Roswell, GA 30076 Mobile App powered by OnStar Mylink. Working

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November 2011

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e 29

Chrysler Group LLC Providing Duke Energy in Charlotte With Test Fleet of PHEV Ram 1500 Pickup Trucks Chrysler Group LLC, working in partnership with the U.S. Department of Energy (DOE), will deliver 10 demonstration fleet Ram 1500 plugin hybrid electric vehicle (PHEV) pickup trucks to Duke Energy of Charlotte, N.C. this week. The PHEV Ram 1500 pickups, delivered by Abdullah Bazzi, senior manager of the Chrysler Group’s advanced hybrid vehicle project, are part of a national demonstration fleet of 140 vehicles that will be used during the next three years to evaluate customer usage, drive cycles, charging, thermal management, fuel economy, emissions and impact on the region’s electric grid. In addition to Duke Energy, nine other partners across the United States are slated to receive vehicles for demonstration and testing purposes. “Cities have been carefully selected to help the Chrysler Group LLC collect a wide range of data,” explained Abdullah Bazzi, senior manager of Chrysler’s advanced hybrid vehicle project. “Charlotte offers heavy traffic and urban driving that are ideal city test cycles along and rural areas that include inclines on mountain grades. The constant charging will allow us to measure the impact on battery life and charging efficiency.” Earlier this year, Chrysler Group LLC delivered 10 Ram 1500 PHEV trucks to the city of Yuma, Ariz., to take full advantage of hot weather and conduct thermal testing in the desert southwest. Other cities that have received the demonstration Ram 1500 pickups include San Francisco and Sacramento, Calif. 22

Southern Automotive Journal

“Duke Energy is pleased to have the opportunity to take part in this demonstration program with Chrysler LLC and the U.S. Department of Energy,” said Jim Stanley, Duke Energy’s senior vice president of power delivery. “The information from Duke Energy provided to both Chrysler and the Department of Energy will help shape product development within the automotive industry and electric utility programs and infrastructure that could lead to more of these vehicles in the future.” Strictly a demonstration program, there are no plans for a production version of the PHEV Ram 1500 truck at this time. Cities and states were selected to evaluate temperature extremes, urban traffic cycles and diverse climates and geographies. The Ram 1500 PHEV includes a liquid-cooled 12.9kWhr lithium ion battery pack and a 6.6 kilowatt (kW) on-board charger. Additional features include AC power generation of up to 6.6kW; directional charging; reverse power flow and full regenerative braking used to capture more energy. For fuel economy improvements, the front axle of the four-wheel-drive automatic transmission can be disconnected when November 2011

not needed. The powertrain also includes a 5.7-liter HEMI V-8 engine and a two-mode hybrid transmission. The 5.7-liter Hemi is equipped with a Fuel Saver technology that improves fuel efficiency at highway speeds by shutting down fuel delivery to up to four cylinders. The battery pack is located under the second-row seat of the pickup and is liquid cooled to help maintain a consistent battery temperature. For on-the-job electrical power tools, a 240 volt/30 amp four-prong outlet and 120volt/20amp duplex outlet power strip is located in the rear box. Urban use will be tracked to measure battery performance and overall hybrid efficiency with the demonstration fleet of pickups. Other uses include military bases where vehicles will be able to provide power back to the electric grid in what is termed “reverse power flow” of up to 6.6kW. Funding for the program in part is provided by the American Recovery and Reinvestment Act of 2009 through the Transportation Electrification Initiative sponsored by the DOE. The grant, totaling $48 million from DOE and $49.4 million from Chrysler Group LLC, was designed to develop vehicles that will be cost efficient for consumers, satisfy safety concerns of daily travel without recharging and help reduce dependence on foreign oil. The Chrysler Group LLC also is developing a similar fleet of 25 Town & Country minivans with plug-in hybrid technology for demonstration and evaluation that will be allocated to select cities later this year.n

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WRX STI From Page 16 The basics: The WRX STI delivers ultra-crisp handling along with everyday ride compliance. High-tensile-strength steel is used at key structural points and the suspension-mounting areas. Inverted struts used for the front suspension provide high bending resistance for quicker and more consistent performance under hard cornering. Aluminum front lower Larms reduce unsprung vehicle weight. Major changes to suspension tuning for the 2011 WRX STI include a lowered ride height and new pillow-ball bushings in front and stiffer bushings for the rear subframe that supports the double-wishbone suspension – these improve camber and toe stiffness. Both the front and rear suspension systems employ higher-rate springs and thicker front and rear stabilizer bars than the 2010 model: 21 mm vs. 20 mm in front and 19 mm vs. 18 mm in rear. (The 2010 WRX STI Special Edition already had the thicker rear stabilizer.) Spring rates have increased by 15.6 percent in front and 53

percent in the rear. (Rear spring rate for the 2011 WRX STI is 18-percent over the already-higher rate rear springs introduced in 2010 WRX STI Special Edition). SI-DRIVE Gives WRX STI Driver More Control Exclusive to the WRX STI models, Subaru Intelligent Drive (SI-DRIVE) technology allows the driver to tailor the car’s driving characteristics by choosing from among three selectable modes – “Intelligent,” “Sport” and “Sport Sharp” – using a rotary dial on the center console. SI-DRIVE alters vehicle performance characteristics by regulating the Engine Control Module (ECM) and by fine-tuning the Electronic Throttle Control system. With Intelligent mode selected, SIDRIVE provides a more relaxed throttle response curve, making it useful for commuting in traffic, for example. “Sport” mode provides quick throttle responses and powerful, linear acceleration, making it ideal for everyday sporty driving. In “Sport Sharp” mode, SI-DRIVE modifies the engine’s electronic throttle mapping to deliver superquick throttle response and put down the power sooner. Multi-Mode DCCD AllWheel Drive with ThreeMode Vehicle Dynamics Control As before, the 2011 WRX STI is exclusively equipped with the MultiMode Driver Controlled C e n t e r Differential (DCCD) version of Subaru Symmetrical All-Wheel Drive. The system employs planetary-type differential gears with a nominal


Southern Automotive Journal

November 2011

41:59 torque split. A mechanical limitedslip type center differential augments an electronically controlled center differential to enhance torque transfer performance. Sensor inputs that include steering angle, throttle position, RPM, lateral g, yaw, brake, ABS and wheel speed govern torque transfer response. A helicaltype limited-slip front differential and a TORSEN® torque-sensing limited-slip rear differential optimize side-to-side power distribution, helping to prevent the inside wheels from slipping during cornering. The DCCD AWD system features three automatic modes. “Auto” mode provides the best all-around performance for most drivers and circumstances, varying the front/rear torque distribution automatically via the limited-slip type differential in response to vehicle acceleration, deceleration, steerWRX STI Please Turn to Page 29

RDE Presenter From Page 5 actions to achieve those goals. A plan that does not drive action is nothing more than a paper weight. You always have to ask, "Does this plan drive specific actions that will produce specific results, which will assist my team in reaching our future picture?" If it doesn't, then the actions are wrong and should be adjusted. [SCRS] What is the most under-utilized resource by businesses? [LIPS] By far, it's a lack of Debriefing and having a Debriefing culture. As Fighter Pilots, the greatest amount of learning comes from the Debrief. If we don't Debrief consistently and with rigor, then people don't come home. In business, if teams and companies don't Debrief, then they are destined to repeat the same mistakes, lose market share, and eventually close up their shop. Too often it is said that there isn't time to debrief. But I often ask if in the last 3-6 month; did you make the same mistake that has been made before? How much time was lost on rework? How much money was lost? How many clients? What if you could have fixed it the first time? What would that mean to your bottom line? Once people see the value of the Debrief and learn "how to"

debrief, the results are amazing. Many of the companies that we have taught the STEALTH process to have had fantastic results. [SCRS] Your presentations have come with some pretty high acclaim for both the usefulness of the content, as well as the "explosive" style in the presentation; what can attendees expect to leave with after attending your seminar? [LIPS] Tools they can use. I can tell Fighter Pilot stories all day. But at Afterburner, we pride ourselves on the fact that we are there to teach a welldefined, combat proven methodology for improving your company's Future Execution. The presentation is "explosive", but where the rubber meets the road, is the information and Flawless Execution process that we teach. It can change and has changed the execution of many businesses for the better. [SCRS] My understanding is that each of the Afterburner team members has a moniker they go by. How did you earn the name 'Lips'? [LIPS] The politically correct version is that it matches my last name "Hotlips" Houlahan. The other story is a twelve beer minimum which we won't get in to. [SCRS] Fair enough! You've received a lot of praise from speaking bureaus over the last few years and have a very impres-

sive list of recognizable past clients; what drew you into working with businesses with a background in combat? [LIPS] We like to say that "Business is Combat" and when you break it down, the similarities are impressive. We all work with high performing teams, which must incorporate many different organizations and units, which must operate in parallel and be synchronized to achieve a specific outcome. If they don't then our missions or our company objectives will fail. I was drawn to Afterburner because it gave me the opportunity to teach a combat proven process that I knew could benefit businesses as well. The biggest component is the teaching aspect. If I can improve someone's business by providing a process that they can use, then that is a successful day. [SCRS] If, you had only one sentence to inspire someone to attend this event, what would it be? [LIPS] "Afterburner is a team of men and women Fighter Pilots and Elite Military Professionals that teach Flawless Execution Methodologies to Fortune 500 Companies to improve their Future Execution based on the tools and techniques we used flying our high performance fighter aircraft in combat." If I had a second sentence I would say...."You don't want to miss this!"n

November 2011

Southern Automotive Journal



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Four Cylinder Engine Production Begins at Toyota's Alabama Engine Plant $147 million investment creates 240 new jobs; total employment nears 1,000 State and local officials joined Toyota team members and executives in September to mark the start of four-cylinder engine production at Toyota Motor Manufacturing, Alabama, Inc. (TMMAL). At a separate reception, TMMAL commemorated its ten-year anniversary in Alabama The addition of four-cylinder engine production boosts TMMAL's employment to almost 1,000 and total investment to $637 million. Total annual engine capacity of four-cylinder, V6 and V8 engines is now more than 500,000. TMMAL is the only Toyota plant globally to produce four-cylinder, V6 and V8 engines. "Toyota has been a reliable and dedicated partner in strengthening relationships with the Alabama communities where their associates live and work," said Alabama Governor Robert Bentley. "Now, ten years later, TMMAL has made a major economic impact in this region. TMMAL is an enduring, reliable and dedicated partner in building healthy communities in Alabama which can, in turn, strengthen our nation and our world." "TMMAL's team members' focus on quality, safety and outstanding commitment to continuous improvement and team work is second-to-none," said Toyota Motor Corporation Executive Vice President and Representative Director, Atsushi Niimi. "Engines now produced in Huntsville will go into eight Toyota models assembled in North America, furthering our commitment to localizing production. And by adding four-cylinder engines to TMMAL's mix, we will be better prepared to react to changes in market demand." TMMAL-produced fourcylinder engines will go into the all-new 2012 Camry, Highlander, RAV, Sienna and Venza. V6 and

V8 engines are being produced for the Tundra and Tacoma pick-up trucks and the Sequoia SUV. The four-cylinder expansion at TMMAL now allows the facility to supply engines to every Toyota vehicle assembly plant in North America except the new facility in Blue Springs, Mississippi, which is scheduled to start production this fall. Both of Toyota's Bodine Aluminum castings plants, located in Troy, Mo., and Jackson, Tenn., have also added capacity to provide cylinder heads and blocks to TMMAL. Combined investment of these two facilities is $25 million and 60 new jobs were created. To express appreciation to the Huntsville community for its strong

support, TMMAL President Jim Bolte announced two separate $50,000 gifts each to Habitat for Humanity of Madison County and Merrimack Hall Performing Arts Center. "This is a time for our team members to celebrate the tremendous work they have done over the years to prepare for four-cylinder production," said Bolte. "Their commitment to building quality products as safely as possible has helped TMMAL win new business, and we look forward to many more successful years." At the September reception to commemorate its ten-year anniversary as a member of the Huntsville community, TMMAL donated two Toyota vehicles and ten gifts of $10,000 each to ten area agencies.n or (i need oem parts)

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November 2011

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Nissan Launches All-Electric LEAF in New U.S. Markets On the heels of the 7,000th delivery in the United States, Nissan North America Inc. is expanding availability of Nissan LEAF, the world's first and only allelectric car for the mass market. Orders for the 2012 Nissan LEAF began September 28th in Colorado, Connecticut, Massachusetts, New Hampshire, New Jersey and New York. Deliveries of the LEAF, enriched for the 2012 model year with additional standard equipment including quick charging and cold-weather features, will take place in these key markets by December. "Consumers have spoken, and it's clear that they are looking for a car that AAA Top10 List From Page 8 7. Discounts Selecting a quality repair facility that offers discounts on needed services is an excellent way to stretch repair dollars in this uncertain economy. Drivers who pay for repairs with a credit card may want to consider using the AAA Member Rewards Visa® card, whose reward points can be redeemed for $55 vouchers good towards auto repairs at any AAR facility. For more information, visit 8. Warranty Quality shops offer at least a 12month/12,000-mile parts and labor warranty on their work. Drivers who travel regularly should make sure the warranty is honored nationally. 9. Look for the AAA Approved Auto Repair (AAR) sign AAA created the AAR program WRX STI From Page 24 ing angle, cornering force and wheel slippage. The “Auto (-)” mode makes less use of the center limited-slip differential (less locking factor) and holds the torque bias to the rear more frequently, which yields more handling-oriented steering characteristics. For driving on slippery surfaces, such as gravel or snow, the Auto (+) setting tightens the LSD. In manual mode, DCCD offers six levels of center differential locking, allowing the driver to vary the front-to-rear torque distribution (up to 50:50 maximum) to optimize

produces zero emissions and uses no gas," said Brian Carolin, senior vice president, Sales and Marketing, Nissan North America. "We are seeing tremendous consumer interest in the Nissan LEAF in these new markets, particularly in the New York metropolitan area." A prioritized ordering phase began in September for individuals with existing reservations in these new markets. On Oct. 3, Nissan opened new reservations and orders to the general public. Nissan will expand into additional new markets as the year continues. By the end of the year, Delaware, Indiana, Louisiana, Nevada, Ohio, Pennsylvania, and Rhode

Island will be added as markets where the Nissan LEAF will be available for order. With thousands of Nissan LEAF drivers and enthusiasts actively discussing their experiences in online forums and in Nissan social media communities, Nissan also is announcing the launch of the "Go Electric" Owner's Blog. This new online destination,, will feature weekly content from 14 Nissan LEAF owners who will share personal experiences of owning a 100-percent electric vehicle. Nissan aims for the site to be a gathering place for potential and current Nissan LEAF owners to discuss electric vehicle ownership.n

more than 35 years ago to help motorists find high-quality automotive service. Today, there are nearly 8,000 AAR facilities across North America. The AAR program includes dealers, independent and specialty repair shops. Every AAAapproved facility undergoes a thorough investigation, and less than half of all applicants are approved. AAA looks into all the areas discussed above, and much more. After approval, AAR shops are visited quarterly, re-inspected annually and monitored for customer satisfaction to ensure ongoing compliance with AAA standards. To locate nearby AAA Approved Auto Repair facilities, visit In addition to the added peace of mind that comes with AAA approval, AAA members receive the following benefits at AAR shops: Free Maintenance Inspection – On request, when having paid repair work

done by an AAR facility, your vehicle will be inspected at no charge for those items that most frequently contribute to roadside breakdowns. Written Estimate – You will be provided a written estimate of the cost of all work to be performed on your vehicle. The final cost may not exceed the estimate by more than 10 percent unless authorized by you in advance. Warranty – Unless otherwise specified in writing prior to the start of work, all repairs (both parts and labor) are guaranteed for a minimum of 12 months or 12,000 miles, whichever comes first, under normal operating conditions. Dispute Resolution – AAA will investigate any dispute between a AAA member and an AAR facility. AAA’s resolution decision is binding on the facility, but you are not bound by AAA’s decision and may seek recourse through other avenues.n

AWD performance for varying driving conditions. Exclusive to the WRX STI, the MultiMode VDC system offers the driver three settings: “VDC Normal,” “Traction” and “Off.” The “Normal” setting provides the highest level of system engagement, utilizing traction control (TCS) and VDC. The “Traction” setting is more performance-oriented, employing less-restrictive VDC and disengaging the engine torque-reduction control. The “Off” setting disengages the VDC and the traction control functions. Also exclusive to the WRX STI, the

Brembo Performance Brake System uses ventilated 4-wheel Super Sport anti-lock (ABS) disc brakes with Electronic Brakeforce Distribution (EBD). Front discs measure 13.0 inches in diameter and use 4-piston, fixed-position calipers; the 12.6 in. rear discs use 2-piston, fixed-position calipers. Taking input from a lateral g-sensor, a steering angle sensor, a yaw sensor and a brake pressure sensor, Super Sport ABS can control the braking forces at each rear wheel independently, which optimizes braking ability during hard cornering to help reduce understeer. n

November 2011

Southern Automotive Journal


First 2012 Camaro ZL1 Offered for Sale Goes for $250,000 The first 2012 Camaro ZL1 offered to the public sold for $250,000 at the Barrett-Jackson auction in Las Vegas on Saturday evening. The car was offered by Fairway Chevrolet-Buick-GMC in Las Vegas, with 100 percent of the auction proceeds benefitting the YMCA of Southern Nevada. Rick Hendrick, owner of Hendrick Motorsports and chairman of Hendrick Automotive Group, placed the winning bid and is expected to take delivery of his new Camaro in the first quarter of 2012. His will be the only 2012 Camaro ZL1 coupe produced with a Carbon Flash Metallic exterior. It will be the 69th ZL1 produced at the Oshawa Assembly Plant, in tribute of the legendary 1969 Camaro ZL1, of which only 69 were produced. “Our family has been involved with the YMCA for more than 25 years,” said Greg Heinrich, president of Fairway Chevrolet. “In that time, I have seen firsthand how the ‘Y’ helps young people,

families, and seniors in our community. Today, the community’s dependence on the YMCA of Southern Nevada is greater than ever, with the Y sponsoring one out of four members.” Hendrick’s generosity will allow the YMCA of Southern Nevada to open its doors many more people who need a helping hand. “Like the original, the 2012 Camaro ZL1 introduces a performance benchmark for the street and the track,” said Russ Clark, marketing director for Chevrolet performance cars. “Offering the 69th Camaro ZL1 at auction was a fitting tribute to the 1969 model, and a great way to benefit such a worthy cause as the YMCA.” The 1969 is the most exclusive and elite Camaro in history. That year, “ZL1” was the code name for the 27-cubicinch, all-aluminum big-block engine developed for Corvette race cars in the late 1960s, but found its way into 69 Camaros in 1969. The ‘69 Camaro recent-

ly was voted the “best Chevy of all time” in an online contest. The engine was originally developed as a racing engine for the Can Am series, where early all-aluminum 27 engines had delivered encouraging results in vehicles such as the groundbreaking Chaparral 2F race car. It was similar to Chevrolet’s L-88 27 engine, which had an iron engine block and aluminum heads, but the ZL1’s aluminum block reduced the engine’s overall weight by more than 100 pounds. The ZL1 engine was officially rated at 30 horsepower, but it was known to produce more than 500hp. The 2012 Chevrolet Camaro ZL1 is equipped with a supercharged 6.2L LSA V-8 engine that delivers 580 horsepower, and 556 lb.-ft. of torque. The ZL1’s power is complemented by track-ready, advanced technologies including exclusive Performance Traction Management and third-generation Magnetic Ride Control.n

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Volvo Cars From Page 12 systems help to reduce the crash energy in order to minimize the effect on the occupants. After collision. The car automatically calls for assistance and facilitates the rescue work. “The main challenge is to keep the driver in the normal driving mode. To reach our zero vision, we have to deal with most of the potential issues already in this stage, and preferably help the driver back to normal mode if a critical situation occurs,” says Jan Ivarsson. Modern Volvos can be equipped with a number of intelligent technologies that detect potential dangers and help the driver deal with them - either through a warning or, if necessary, by automatic braking. Drive Away Hunger From Page 6 community members to bring in cans of food and add to the total amount of food raised. “We’re so grateful to all of our partners for their support, and are thrilled about the impact that the Drive Away Hunger program has already had on our community,” said Kate Maehr, executive director and CEO of the Greater Chicago Food Depository. “In four short

“When you introduce an automatic system you have to make sure that you don’t create a more dangerous situation than the one you want to prevent. It is not hard to make the car brake automatically. The challenge is to know when it must brake. The detection technology must be reliable,” says Jan Ivarsson . He adds: “We prioritise the issues that are the most common and dangerous in reallife traffic. We have already introduced a number of preventive systems that detect moving and stationary vehicles in front of the car. Next year we will offer customers a new feature that detects pedestrians. In the future cars must be able to communicate and exchange information with the infrastructure and other vehicles on the road. In principle a future Volvo can “speak” to an oncoming vehicle, maybe communicating: “You and I are about to

collide head on. If our drivers don’t react we have to do something. Let’s steer clear of the danger.” The major challenge to make this scenario possible is to find a common language for the communication. A Volvo has to be able to communicate with vehicles of other makes and all vehicles have to be able to exchange information with the traffic environment. “We believe that the key is to use systems that are already available for other purposes. The air around us is already charged with communication, most of it used for pleasure or convenience. Adding traffic safety communication to this existing architecture is a far more sensible route than trying to invent and agree on a completely new “language” for communicating in the traffic environment,” says Jan Ivarsson.n

weeks, we’ve managed to raise awareness around the issue of hunger and raise significant donations for those truly in need.” “At, we are committed to serving the communities in which we live and work, and we are just so thrilled to have joined together with John Smoltz, Kerry Wood and our partners in Chevrolet, the Braves, the Cubs and the local food banks to make this program successful,” said AutoTrader.

com Director of Community Relations Michele Blondheim. “Together, we are proud of how much food, funds and awareness the Drive Away Hunger program raised in Atlanta and Chicago, and we look forward to continuing to create impactful and engaging ways to support important causes in our communities.” For more information about the Drive Away Hunger program, visit

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November 2011


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Volt From Page 21 the car to reduce drag. In the rear, sharp edges and a carefully designed spoiler control air flow. An aggressive rake on the windshield and back glass also helps reduce turbulence and drag. Inside and out, element-to-element gap and flush relationships are as good or better than any in the segment. Even the underhood compartment is not overlooked: All components are held to a high standard of appearance that harmonizes with the rest of the car, using similarly grained surfaces and colors. Inside, the Volt offers the space, comfort, convenience and safety features that customers expect in a premium five-door sedan – including storage compartments and 0/0 rear-folding seats. It also delivers them in a variety of interior color, lighting and trim options unlike any offered before on a Chevrolet sedan, but with Chevrolet’s signature dual cockpit design. Two, seven-inch, high-resolution full-color screens are featured: One is a reconfigurable graphic cluster display and the other, in the center stack, features a touch screen display, touch-control switches and integrated shifter. In addition to enhancing safety and solidity, the Volt’s stiff structure accommodates features that help to isolate engine and wind noise for a whisper-quiet cabin.

All Volt components are held to a high standard of appearance that harmonizes with the rest of the car, using similarly grained surfaces and colors.

The Volt features excellent driving dynamics Great driving dynamics begin with a solid body-frame-integral structure that enables optimal tuning and provides drivers with an enhanced sense of stability, solidity and confident road manners. The Volt’s MacPherson strut-type suspension, sophisticated compound

crank rear axle and quickreacting, rack-mounted electric power steering system with ZF steering gear – a feature commonly found on premium sport sedans – have been tuned to deliver a smooth, refined ride with responsive handling and solid, on-center feel. A low center of gravity combines with the wider track and long wheelbase for balanced performance, and front and rear hydraulic ride bushings, another premium addition, help eliminate road harshness. The electro-hydraulic regenerative brake system captures energy up to 0.2g for transfer back to the battery. The friction braking system features large rotors with a special finishing process that protects against corrosion and promotes

longer life. The Volt rides on lightweight aluminum wheels that weigh only 17.8 pounds (8.1 kg) each, compared to 2.2 pounds (11 kg) for typical 17-inch wheels. They’re wrapped in Goodyear Fuel Max all-season, low-rolling resistance tires optimized for electric vehicle range, noise, feel and performance.n

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Southern Automotive Journal

November 2011

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Southern Automotive Journal November 2011 Issue  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...

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