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2017 Fiat Spider • • • •

March 2017

COLLISION NEWS Chubb Calls Earlier Email ‘Sent Prematurely,’ Says It Continues To Pay For Scans



April 21-22

Chrysler Portal Concept - Next-generation Family Transportation Designed by Millennials for Millennials

Repairers, Suppliers, Industry Met with Florida's Commissioner Adam Putnam to Discuss Repair Concerns Battle Lines Are Drawn in Mississippi over Whether Cars Destroyed in Floods Can Have a New Life With "Branded Title

DEALER NEWS NADA Launches Nationwide Initiative NHTSA Publishes Notice of Proposed Rulemaking on V2V Communications

When it came to thinking about the future of family transportation, FCA US called upon the people who will own and live with such a vehicle – millennials working inside the company’s design and engineering functions – to collaborate on ideas. Armed with research on what the millennial generation values and desires, the team created a forward-thinking interpretation of the “fifth generation” of family transportation – the Chrysler Portal concept, created by millennials for millennials. Millennials are tech savvy, environmen-

tally aware and cost conscious. To balance those needs and to be an integral part of millennials’ lives, the Chrysler Portal concept is designed to maximize interior space with an impressive degree of flexibility between seating and cargo configurations; to enable users to include and expand their social media communities with seamless wireless integration between the vehicle and mobile devices; to take advantage of technologic Portal Please Turn to Page 4

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Portal From Front Cover advances in battery-electric powertrains and the growth of a rapid recharging network; and to deliver these capabilities in a powerful, hightech form that uses LED lighting as a key design element, and not as a mere accent. “The Chrysler Portal concept is backed by significant research on the millennial generation. Millennials have clearly defined that they want a vehicle that will grow with them as they experience life changes,” said Tim Kuniskis, Head of Passenger Car Brands – Dodge, SRT, Chrysler and FIAT, FCA – North America. “FCA is a leader in family transportation and it was essential that we fully explored the idea of what a vehicle could look like for this emerging generation.” Millennials in the millions FCA US has been studying the millennial generation for more than 20 years, using ethnographic research to gain insight into current and emerging wants anMillennials have become the largest demographic. In the next 10-plus years, most will be at a point in their life where they will begin to start or will have started a family; 75 percent of all children will have a millennial parent and there will be 4 million more children than today. The millennial generation is defined as people born between 1982 – 2001. The four modes of family transportation have been defined as station wagons, minivans, SUVs and crossovers; millennials will seek their own version of a family vehicle. Based on internal research, they will want a vehicle that is reflective of their personality, offers value and flexibility, integrates advanced technology and is socially responsible. Millennials are seeking practical and functional products that provide both capability and a sense of personal style. They also need affordability and look to own vehicles long term. As a result, they want a vehicle that can be upgraded as their lives change, and they expect seamless integration of technology in and out of the vehicle, including to home and other devices. While millennials are a broad group of consumers at varying life stages, the Chrysler Portal concept is designed and engineered with all life stages and lifestyles in mind, including active/adventure, single, married/partnered, those with newborns and older children. The Chrysler Portal concept explores the possibility of what a family transportation vehicle could look like for the millennial generation 4

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as their lifestyles evolve. The flexibility, adaptability and technology features also make it ideal for business and commercial applications, such as ride hailing, car sharing and delivery services. Designed from the inside, Chrysler Portal concept creates third space Designed from the inside out, the interior of the Chrysler Portal concept offers the driver and passengers a “third space” – an open and serene atmosphere that provides an alternative environment between work and home. Spacious and modern, the interior features soft, clean, sculptural lines that

The mono-volume exterior centers around an illuminated, portal-shaped articulating front, and rear doors that allow for easy ingress and egress.

March 2017

are colored in a mix of neutral and grey hues accented by jewel tones; the interior space takes advantage of a tasteful and elegant mix of textures and materials. Premium seating is standard for all occupants with thin-design seats that fold flat, fold up and slide fore/aft on a track system for ultimate flexibility. The seats mount to tracks embedded in the floor. This enables the seats to move the full length of the vehicle and, if needed, to be removed easily from the rear of the vehicle. Battery-electric vehicle technology contributes to cabin spaciousness with a minimized engine compartment and a low, flat-load floor atop the battery

Designed from the inside out, the interior offers the driver and passengers a “third space” – an open and serene atmosphere that bridges work and home.

pack that is ideal for transporting people and equipment for an active lifestyle. Technology is celebrated throughout with a clean, simple high-mount instrument panel display with easy-to-use interfaces. Screens can be positioned throughout the interior for ultimate passenger engagement. Up to eight docking stations, located in the instrument panel and seats, can be used for charging and securing mobile phones and tablet devices. Exterior design centers around Portal doors The Chrysler Portal concept takes a new perspective with a clean, simple yet strong design statement amplified by refined lines along the body and a strong, planted stance. Featuring a mono-volume form that “shrink wraps” the battery-electric vehicle (BEV) powertrain and interior packaging, the Portal’s exterior design is anchored by illuminated, portal-shaped side openings with articulating front and rear doors for easy loading and unloading of people and cargo. The lighting on the Chrysler Portal concept is an interactive experience, as well as a communication tool. The vehicle is equipped with full-color, changing LED lighting on the front, side portals and rear. Not only can the light take on different colors, it can have a swiping or animated appearance. Interactive ground projection and portal lighting are available in infinite colors that can be tailored for personal, business or drive settings, such as when the vehicle is parked, locked/unlocked or in autonomous mode. The headlamps and tail lamps feature next-generation Thin Lens LED technology with an adaptive driving beam to provide increased safety through improved visibility. A full-length clear polycarbonate roof panel visually expands the vehicle’s interior space and admits natural light to all occupants. Engineered for future developments An all-electric vehicle, the Chrysler Portal concept is propelled by a single electric motor driving the front wheels. A lithium-ion battery pack, rated at around 100 kWh, is integrated into the vehicle underbody, which increases structural rigidity and provides a low center of gravity, which enhances handling and ride comfort. The Chrysler Portal concept is estimated to have more than 250 miles of range on a full charge. Portal Please Turn to Page 33

March 2017

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I-CAR® Announces Additions To Management Staff As part of its commitment to providing the collision repair industry with the best possible training, services and support, I-CAR® has made key industry facing and management team additions that are working to expand and improve our industry support initiatives. Here’s a recap of additions in 2016. Armin Price, Manager, Business Development – Price is an accomplished sales leader, and is well recognized by the industry. He spent 17 years at Mitchell International in a variety of roles including regional sales manager, director of field sales, senior director of national accounts and vice president of electronics division. He was vice president of business development at PartsCheck Live and most recently was vice president of network development and marketing at Fix Auto USA.

Aleyna Richardson, Manager, Financial and Operational Analysis – Richardson has many years of experience in leadership positions in the financial industry. Prior to joining I-CAR, she served in a variety of senior financial management roles for Aon Corporation including director of finance, senior manager of planning and management reporting and regional finance manager. Richardson also previously served as director of financial and operational analysis for CCC Information Services Inc. Keith Going, South West Regional Manager – Going has more than 25 years of experience in the industry, including work in field claims for both Prudential Insurance and Liberty Mutual Insurance. He most recently spent six years as senior director of insurance relations and national program manager for nationwide insur-

ance at CARSTAR, and had also spent three years as business development manager for the CARSTAR of Arizona Business Group. Going has held I-CAR Platinum™ recognition and held several industry certifications. He also served as the chairman of the I-CAR Committee in the Phoenix, Ariz., market. Terry Ticel, South Central Regional Manager – Ticel also joins I-CAR after previously being involved with the organization. He has a long history in the industry including work as the market development manager at 3M Automotive Aftermarket and as a territory sales manager at National Oak Distributors. Ticel was an I-CAR Instructor for more than a decade and was named the North Central I-CAR Additions Turn to Page 9

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March 2017

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Chubb Calls Earlier Email 'Sent Prematurely,' Says It Continues to Pay for Scans ‘Case-By-Case’

Chubb has called an earlier email declaring it would scan all 1990-or-newer vehicles before and after a collision “sent prematurely.” The carrier said it would continue to handle vehicle scans — which numerous OEMs have deemed necessary within repair procedures and position statements — on a “case-by-case” basis. A spokeswoman forwarded Repairer Driven News on January 9th an email sent January 6th to body shops by Chubb Western Claims Service Center regional auto technical specialist Frank Boccia. It retracted an earlier December 9th email Boccia had sent out that was disseminated to the collision repair industry in late December by Montana repairer Matthew McDonnell. McDonnell said he had received permission to share it from Boccia’s manager, Chubb auto programs manager Frank Popish. Popish was copied on the new email, in which Boccia wrote: The email you received on December 9th regarding a policy announcement on pre and post scans

was sent prematurely and we wish to clarify it. Chubb has consistently focused on the safety and integrity of covered vehicle repairs, consistent with manufacturer requirements. Our approach to pre- and/or post-repair scanning is no different. Many manufacturers have issued position statements relating to the need for pre- and post-repair scanning. Many have not yet done so. Chubb’s approach is to view each repair as unique, and to consider payment for covered repairs on a case-by-case basis, in accordance with policy terms and the need for a high quality repair. “Chubb declines to provide any further comment,” Chubb communications manager Laureen Taylor wrote in an email. Chubb had been a example of an insurer seemingly willing to let vehicle technology dictate its policies and not leave “case-by-case” wiggle room for questionable, ignorant or even selfinterested decisions by repairers and adjusters. The OBD-I vehicle diagnostic standard started in the 1980s, became law in California for the 1990 model year

and was expanded nationwide shortly after that through a 1990 law. The OBDII standard became mandatory for the 1996 model year. Multiple OEMs have confirmed the existence of diagnostic trouble codes without dashboard lights and being generated by seemingly minor acts like removing a part or disconnecting a battery. CCC and Mitchell put the average repaired vehicle at 6-7 years old — and the average totaled one is around a decade old — both dates far into OBD-II’s existence. The Chubb reference to “manufacturer requirements” is welcome, but the reference to position statements also seems to reinforce an unfortunate misconception among repairers and insurers that such documents are the only place to find such requirements. Audi has confirmed that scans are found within OEM repair procedures even though it hasn’t issued a position statement. General Motors indicated much same prior to issuing its own statement. Other OEMs are likely the same, given the use of DTCs by mechanics for years.n By John Huetter Repairer Driven News

vides a one-stop-shop for auto care professionals and their customers to contact legislators via email, phone or social media to express their views on issues that impact the auto care industry. Members will also find additional resources on how to host a legislator site visit or get more information about the Auto Care Political Action Committee, the only PAC focused exclusively on the auto care industry. “Sending a message to your leg-

islator or participating in the industry’s political action committee, ACPAC, are now easier than ever,” said Aaron Lowe, senior vice president, regulatory and government affairs, Auto Care Association. “Getting our members engaged in our lobbying efforts is a top priority and we believe that this new tool will provide them with an easier, more efficient way to take action.” For more information, visit www.

Auto Care Association Launches New Advocacy Website The Auto Care Association has launched, a new website for auto care professionals to get more involved in the public policy process. Two key elements of the association’s government affairs operation – grassroots advocacy and the Auto Care Political Action Committee (ACPAC) – will now be hosted on this website, with multiple tools and resources dedicated to each component. The new advocacy platform pro-

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March 2017

NHTSA Publishes Notice of Proposed Rulemaking on V2V Communications The National Highway Transportation Safety Administration (NHTSA) published a notice of proposed rulemaking on vehicle-to-vehicle (V2V) communications. The forthcoming rule would establish a new Federal Motor Vehicle Safety Standard (FMVSS), mandating V2V communications for new light

vehicles and standardizing the message and format of the transmissions. According to NHTSA, V2V messages will make use of the on-board, dedicated short-range radio communication (DSRC) devices to “transmit Basic Safety Messages (BSM) about a vehicle’s speed, heading, brake status, and other vehicle

information to surrounding vehicles and receive the same information from them.” The purpose of the rule is to reduce the number of crashes by allowing a vehicle to identify potential future hazards and notify the driver. NHTSA is currently requesting public comment through April 12, 2017.n

I-CAR Additions From Page 7

tions at MSX International. Bochenek is based in the Detroit, Mich. area. Brad Gutcher, Manager, Insurance Segment – Gutcher comes to I-CAR after 14 years at Nationwide Insurance in various roles, including director of claims strategic initiatives and director of claims training. He also served 26 years in the United States Navy, retiring as Captain. Gutcher was president of the Society of Insurance Trainers and Educators (SITE) in 2014-2015, and served as a board member of the organization. Gutcher is based in Columbus, Ohio and focuses on I-CAR’s relationships with insurers. Jacki Nardiello, Digital Marketing Content Manager – Nardiello brings

several years of experience in marketing to I-CAR including work as the associate marketing manager of Robert Bosch Tool Corporation and time as the associate marketing manager and public relations, advertising and content manager of Klein Tools. Andy Dolan, Marketing Communications Manager – Prior to joining I-CAR, Dolan spent more than two decades in marketing and communications roles in higher education, including director of marketing and external relations officer at Rock Valley College, and executive director of public relations and marketing at Northwestern Michigan College.n

Region Instructor of the Year in 2004. Mark Bochenek, OEM Business Development Manager – Bochenek is charged with managing I-CAR’s relationships with original equipment manufacturers (OEMs), and comes to I-CAR with many years of experience in leadership roles in the automotive, transportation and tech industries. He has served as the business development manager with TTi Global, the director of staffing at Eicher Engineering Solutions, enterprise program manager at Yoh Talent Solutions, president of Ricardo MEDA, client executive at SPX Valley Forge and director, sales opera-

March 2017

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All-new 2017 Fiat 124 Spider Revives Legendary Nameplate with Iconic Italian Styling and Dynamic Driving Experience

The all-new 2017 Fiat 124 Spider revives the storied nameplate, bringing its classic Italian styling and performance to a new generation. Paying homage to the original 124 Spider nearly 50 years after its introduction, the 2017 Fiat 124 Spider delivers the ultimate Italian roadster experience with driving excitement, technology and safety combined with iconic Italian design. “There’s no better way to celebrate 50 years of the Fiat 124 Spider than to bring back this iconic roadster, pairing its Italian styling of the past with all of the modern performance and technology of today,” said Olivier François, Head of FIAT Brand, FCA – Global. “The 124 Spider expands the FIAT family, bringing to market yet another head-turning, funto-drive vehicle for our customers.” Engaging driving dynamics through thoughtful engineering The roadster comes standard with the proven 1.4-liter MultiAir Turbo fourcylinder engine, the engine’s first application in a rear-wheel-drive vehicle. The engine delivers 160 horsepower and 184 lb.-ft. of torque on Classica and Lusso, 164 horsepower and 184 lb.-ft. of torque on Abarth, and is available with a six-speed manual transmission (26 mpg city/35 mpg highway) or a six-speed automatic transmission (25 mpg city/36 mpg highway). The Fiat 124 Spider has a doublewishbone front suspension and rear multi-link suspension with stabilizer bars, and tuned electric-power steering system for enhanced handling and fuel efficiency. The steering and suspension setup, lightweight frame, balanced weight distribution and turbocharged engine combine for a dynamic driving experience. Noise vibration and harshness (NVH) enhancements, including an acoustic front windshield and insulation treatments, also help to deliver a refined, quiet ride. For an open-air driving experience, the Fiat 124 Spider’s soft convertible top

The new Spider is powered by a turbocharged MultiAir 1.4-liter engine for up to 164 horsepower and 184 lb.-ft. of torque.

Fiat Spider Please Turn to Page 26


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I-CAR® Launches Seven New Vehicle And Technology Specific Training Courses Including Courses On Calibration, Diagnostics And Scan Tools

I-CAR® has released seven new one-hour, online courses, as part of its new Vehicle and Technology Specific Training curriculum portfolio. The courses include three that are Nissan/INFINITI specific, a Fiat Chrysler Automobiles (FCA) Collision Repair Overview, a course on calibration of front facing cameras and front radar, an introduction to diagnostics and scan tools and a new onehour online version of the 2017 edition of I-CAR’s popular vehicle technology and trends course. All seven courses are offered online and have been specifically designed to provide collision repair technicians with cuttingedge knowledge that targets today’s innovative vehicles.

system, what kind of damage is typical when the systems are involved in a collision and what procedures are required when parts are removed or replaced. Nissan Repair Considerations (NI002E01) – This course familiarizes the technician with the vehicles that make

up the Nissan model lineup. Additionally, it looks at how to access the repair procedures required for quality repairs. Students will become familiar with the unique repair considerations that are required by Nissan. New Courses Please Turn to Page 34

The three Nissan/ INFINTI courses are: Safety Shield Te chno lo gies (NI001E01) – Nissan’s Safety Shield Technologies are a suite of advanced safety features that are designed to provide an extra set of eyes for the driver and help reduce response time in braking situations. This course provides detailed explanations of how to identify if a vehicle is equipped with Safety Shield Technologies, how the systems function, what parts are associated with each 12

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March 2017

2017 Buick Encore - Premium Features and Timeless Design A new front-end appearance and a new premium interior highlight's Encore's visual refinements.

Buick's new 2017 Encore, strengthens the appeal of America’s most popular small SUV with more refined styling and new connectivity technology – including available Apple CarPlay and Android Auto compatibility. A new front-end appearance and a new premium interior highlight the visual refinements, while Apple CarPlay and Android Auto are supported by a nextgeneration IntelliLink system featuring an 8-inch-diagonal color touch screen. Push-button start, keyless unlock via the exterior door handles and an 8-inch color touchscreen highlight the Encore’s roster of new standard features. “The Buick Encore created the premium small SUV segment and remains the top choice for customers seeking premium features and dependability coupled with timeless design,” said

Duncan Aldred, vice president of Buick Sales, Service and Marketing. “In a rapidly evolving segment, the Encore continues to lead with smart, purposeful updates and a new level of technology-infused elegance and refinement. Introduced in 2013, the Encore quickly carved out a niche of its own, offering the premium features typically associated with larger luxury SUVs but with greater maneuverability. It quickly rose to the top of the fast-growing small SUV market, topping it in 2014 and 2015. Encore was Buick’s best-selling vehicle in North America in 2015, accounting for nearly a third of overall sales. Its sales were up 34 percent for the first two months of 2016, extending a year-overyear sales increase streak to 26 months. Overall, SUVs now account for approximately 60 percent of all Buick March 2017

sales, up from 34 percent prior to the introduction of the Enclave in 2007. Starting this summer with the arrival of the Envision – which slots directly between the Encore and Enclave – Buick will offer SUVs in the market’s three most popular segments. The 2017 Encore is offered in five trim levels: Encore (1SB), Encore Sport Touring (1SH), Encore Convenience (1SD), Encore Leather (1SL) and Encore Premium (1SN). Front-wheel drive is standard, with all-wheel drive available. Sculptural Beauty The new design features the sculptural surfacing and elegant line work that continues to distinguish the Buick brand. The addition of the winged grille with Encore Please Turn to Page 16 Southern Automotive Journal




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ADESA Auction at NADA Convention Raises $94,423 for Canine Companions An ADESA auction at the Companions. He also donated NADA Convention and Expo raised the vehicle back for re-auction. $94,423 for the NADA Foundation, Bassam's son, Joel Bassam, which supports Canine director of marketing for Easterns Companions for Independence. Automotive Group, placed the Retired Army Sgt. Steve final winning bid of $28,000. Blackman and his service dog, Attendees gathered at the Gottlieb, attended the aucADESA booth during the auction tion today to represent Canine made $1,423 in cash donations Companions. to bring the final contribution to “My life has completely $94,423. changed. No longer do I wake “We asked dealers and every morning wondering what (L-R) Jeff Carlson, 2016 NADA Chairman; Annette Sykora, NADA attendees to bid high in honor of the day is going to bring and if I can Foundation chair; Joe Verde, president of Joe Verde Group; Robert the 100th anniversary of NADA. make it through it because I have Bassam and Joel Bassam from Easterns Automotive Group; Peter Welch, They responded by generously NADA president; and Stéphane St-Hilaire, ADESA president and CEO [Gottlieb],” said Blackman, who opening their hearts and wallets suffered a traumatic brain injury in Automotive Group in Sterling, Va., placed to help support two amazing service. “I know my family doesn't have the first winning bid of $39,000 for a 2015 organizations,” said Stéphane St-Hilaire, to worry about me anymore. I can go Polaris Utility Task Vehicle (UTV). He then ADESA president and CEO. “The NADA out and do things and leave the house donated the UTV back to ADESA to be Foundation and Canine Companions because I have him. Canine Companions re-auctioned. work to change the lives of veterans has made this possible for veterans and The second winning bid of $26,000 and children with disabilities every day. so many other people with disabilities. It was made by Joe Verde, president of ADESA is very proud to once again play gives us our independence back.” Joe Verde Group in San Juan Capistrano, a leading role in supporting these great Robert Bassam, founder of Easterns Calif., and longtime supporter of Canine causes.”n

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“The Encore is a crossover known for its presence – the appearance is sleek, muscular and modern.”

Encore From Page 13 Buick’s new tri-color insignia, new front headlamps and rear LED signature tail lamps contemporize the Encore and set up the visual flow around the entire vehicle. Uplevel models receive Buick’s full LED headlamps, which provide efficient, clear lighting of the road ahead. “Sporting cues first shown on the award-winning Avenir and Avista concepts, the 2017 Encore embraces Buick’s modern design aesthetic,” said Holt Ware, design director, Buick Exteriors. “The Encore is a crossover known for its presence – the appearance is sleek, muscular and modern.” Also new are a chrome exhaust outlet, body-color heated outside mirrors, a new 18-inch wheel design and three exterior colors: Black Cherry Metallic, Ebony Twilight Metallic and White Frost Metallic. Premium interior Building on Buick’s reputation for premium and quiet passenger environments, the 2017 Encore elevates with a new interior design and a greater emphasis on material selection, placement and subtle details like bright accents and contrast stitching. An updated instrument panel flows across the interior and incorporates a new gauge cluster with a 4.2-inch-diagonal

color driver information center. Also, a new center stack blends with the instrument panel to offer more intuitive access for the user interface and its new, frameless 8-inch color touch screen. IntelliLink is designed to support the latest interface technologies, including Apple CarPlay and Android Auto compatibility. Buick’s connectivity also includes OnStar 4G LTE with a Wi-Fi hotspot, which is now standard across the brand’s U.S. model line. With the 4G LTE connection, Encore allows passengers to connect up to seven devices to high-speed wireless Internet. “As a representation of modern Buick styling, the Encore’s cabin is sophisticated in look and feel, and precise in its execution,” said Liz Wetzel, design director, Buick Interiors. “The instrument panel and center stack forms are artfully sculpted, while offering an effortless interface with the infotainment technologies.” Core features All 2017 Encore models offer room for five and up to 48.4 cubic feet (1,371

liters) of storage space with the 60/40 split rear seat folded. Standard features include 10 air bags, StabiliTrak stability enhancement and a 1.4L turbo four-cylinder/six-speed automatic powertrain. A unique 138-horsepower (102 kW) Ecotec 1.4L turbo four-cylinder/six-speed automatic powertrain rated at 33 mpg on the highway (FWD models) with direct injection, more power, more torque and stop/start technology is available on most trims. Buick’s exclusive QuietTuning is standard on all models and includes Bose® Active Noise Cancellation technology. Encore also offers available active safety features including Rear Cross Traffic Alert, Side Blind Zone Alert, Rear Park Assist, Forward Collision Alert and Lane Departure Warning. “The Buick Encore provides buyers with a luxury experience in a nimble, compact, value-packed vehicle,” said Rebecca Lindland, senior director of commercial insights for Kelley Blue Book. “Not only is it chock-full of the latest in safety technology, it also is fun to drive and provides a wonderful, quiet cabin experience. It seats five – or fits a full day of shopping – comfortably, and is the ideal ride height to conquer snow without needing a step ladder. There’s really no better small crossover, which is why I own one!”n

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Repairers, Suppliers, Industry Experts and Consumers Meet with Florida's Commissioner Adam Putnam to Discuss Repair Concerns quality replacement parts. Mr. Putnam listened intently and reviewed provided materials during the hour meeting and promised to look into his department's performance in oversight as well as recent changes in auto policy provisions which may not be in the best interest of Florida policyholders. Mr. Putnam's time and attention was greatly appre-

Collision Repairers, Suppliers, Industry Experts and Consumers met with Commissioner Adam Putnam of the Florida Department of Agriculture and Consumer Services. The meeting was arranged by a group of concerned Florida collision repairers of which many, including Ray Gunder, David Stewart, Charlie Rodriguez and others were on hand along with Attorney Brent Geohagan and Barrett Smith of Auto Damage Experts (ADE). Consumers were also on hand to share their concerns and experiences relative to the potential personal safety and economic well-being of consumers due to insurer denials and underpayments of recommended repair procedures and

ciated and all are hopeful that something positive will result from this and future meetings.n

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NADA Launches Nationwide Initiative NADA Launches New Nationwide Effort to Promote the Consumer and Community Benefits of Local Dealerships The National The initiative VIDEOS INCLUDE: Automobile is being taken up D e a l e r s by state and local Association assoMy Dealership Saves Me Money: Econometric research has shown that dealership (NADA) launched when same brand dealerships compete in proximity to each other, consumers save ciations across the a new initiative hundreds of dollars on the price of a new vehicle. country. Robert designed to proGlaser, who runs mote the benefits My Dealership Creates Jobs: Local dealerships provide nearly 1.1 million the North Carolina of local new car jobs in sales, service and management average more than $69,000 in compensation Automobile Dealers and truck dealer- per year across occupations - in fact, dealerships employ more workers than auto Association and ships for consum- manufacturers operating in America. chairs Automotive ers, local commuTrade Association nities and manuMy Dealership is Local: Approximately half of America's 16,500 dealerships Executives (ATAE), facturers alike. are companies that own two stores or less. Thousands of dealership groups are plans to be the first The new locally owned and operated businesses rooted in their communities. state association to take up the initiative. initiative includes My Dealership is Modern: Local dealerships offer a modern service and “Local dealerships a website and sales experience, with online tools and digital platforms dedicated to making the benefit consumers social media chan- purchasing experience as easy and convenient as possible. and local communinels and features ties in North Carolina videos of real conMy Dealership is Diverse: Local dealerships reflect the communities they and across America,” sumers and deal- serve, and can be incredibly diverse workplaces, employing workers from all back- said Glaser. “NCADA ership staff voic- ground in sales, service and management occupations, and with opportunities for is taking up this initiaing the benefits advancement. tive, and we encourof local dealerage local dealerships ships in their own and dealer associawords. Videos include: tions to promote it as well.” near Chicago, Illinois. “But MyDealership. “Local dealerships benefit consumNADA will be promoting the initiaorg doesn't come from the perspective ers and local communities alike - through tive throughout 2017 across its digital of dealers - it comes from the perspecprice competition that drives down pricmedia channels, including Facebook, tive of real consumers, dealership staff es, and good paying jobs that drive local Twitter, Instagram and LinkedIn. The iniand community leaders who have seen economies,” said NADA chairman Mark tiative was launched as part of NADA's the benefits of local dealerships first Scarpelli, who operates four dealerships 100th Anniversary.n hand.”


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Auto Care Careers Internship Scholarships Available The Auto Care Association is now accepting applications for the 2017 Auto Care Careers Internship Scholarship program. This program provides financial support for students pursuing internships across the country who wish to gain valuable, real-world experience in a variety of auto care businesses and careers. The program is administered by the Auto Care Association’s Job and Career Development Program. Auto Care Careers Internship Scholarships are intended for college students majoring in programs that have direct application to the auto care industry, such as business, engineering, communications, supply chain management and information technology (IT). The scholarship program was created to help ease the financial burden of temporary relocation for students who pursue internships in locations more than 100 miles from their permanent address. The scholarships, up to a maximum of $2500 per intern, can be used to help offset the costs of travel to and from students’ permanent address to the internship location, as well as lodging, utilities and food

consumed during the internship period. Created by the Automotive Warehouse Distributors Association (AWDA) in 2015, the 22 scholarships available in 2017 are now being made possible by generous funding from AWDA, the Auto Care Association and the University the Aftermarket Foundation. Scholarship applicants and internship providers will be accepted from all sectors of the aftermarket including distribution, manufacturing, retail, business services and others. “We are grateful to AWDA and the Foundation for supporting students who want to experience hands-on industry education without having to worry about the cost of being away from their normal residences,” said Bill Hanvey, president and CEO, Auto Care Association. “As part of the Auto Care Association’s Job and Career Development Program, these scholarships also support our industry in its effort to recruit the best and brightest new talent.” “With the Auto Care Internship Scholarship, I was able to fully cover my travel and living costs in Des Moines,” said Ian Stout, 2016 scholarship recipi-

March 2017

ent, GCommerce internship. “I was also able to afford a nice apartment in Grand View University with five other college students who were also interning in Des Moines.” Interested students are required to submit an application and a college transcript, and write a brief essay about their career goals and why the internship will help them achieve those goals. They are also required to submit an Internship Verification Form from the employer, signed by the internship director or hiring manager. Scholarship recipients will be chosen by a selection committee that includes members of the Young Auto Care Network Group (YANG) Advisory Council. The priority deadline for Auto Care Internship Scholarships is May 1, 2017. Auto care companies that currently have an internship program should encourage eligible students to apply for this scholarship. For more information, and the application forms, visit http:// internships-scholarships/auto-care-association-awda-internship-program/ or email

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Think an Auto Care Career is Only Vehicle Repair? Think Again When people think of the auto care industry, vehicle repair often comes to mind. The truth is that this dynamic industry is comprised of over 500,000 businesses, including manufacturers, distributors, parts stores and repair shops, and employs over 4.5 million people in a wide variety of roles. Career fields in the auto care industry include accounting, customer service, engineering, finance, human resources, inventory management, manufacturing, marketing, research and development, retail, sales, sourcing, supply chain, technical support, training, vehicle repair and


"With so many exciting career paths, the auto care industry is a thriving, vibrant place to work," said Bill Hanvey, president and CEO of the Auto Care Association. "By visiting Auto Care Careers online, you will find a single, centralized career website that directly connects auto care industry companies with qualified job candidates." Auto Care Careers ( is the premier online career resource center for the $356 billion auto care industry, featuring a robust job board as well as a variety of useful infor-

mation, videos and tools for job seekers and employers. Job seekers can set up a free profile, upload a resume for viewing by potential employers, choose to make it confidential, designate military status and receive email alerts of new job postings. Employers will find easy online job management, a new downloadable recruitment guide and resume searching access with email notifications when new resumes are posted matching select criteria. To learn more, visit

I-CAR’s® Steve Marks Honored By Steel Market Development Institute With Community Hero Award

I-CAR® Industry Technical Support Manager Steve Marks was presented with the Steel Market Development Institute (SMDI) Community Hero Award during the 2017 North American International Auto Show in Detroit. Marks, who has been with I-CAR for 23 years, was nominated for the award by SMDI’s Senior Director, Automotive Technical and Long Products Program, David Anderson. Marks was singled out for his work developing repairability training for vehicles with advanced high strength steel. “Steve has helped pave the way for many collision repair techs on repair pro-

cesses for future generations of steel,” said Jody Hall, vice president, automotive market for SMDI. “He has played an integral role in developing repair processes for new steel grades, making sure they are as advanced as the new steels.” I-CAR Director of Industry Technical Relations, Jason Bartanen said “It has been a privilege to work with Steve over the past twenty years. I have never met somebody with as much technical expertise, passion for our industry, and humility as Steve. I’m proud of all of his efforts and accomplishments, and am grateful for SDMI recognizing his tremendous contributions.”

The award presentation took place Tuesday, January 10 in the Grand River Ballroom at the Michelin Media Center at Cobo Center in Detroit. Marks’ experience in the collision auto industry includes work as a collision technician, refinishing technician, auto physical damage claims adjuster and an I-CAR instructor. He joined I-CAR full-time as a technical writer, moved on to research coordinator and then to his current role as industry technical support manager. He works in I-CAR’s Repairability Technical Support (RTS) group at the organization’s Tech Center in Appleton, Wisconsin.n

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“How’s Your Business?” Survey Results Online Now The Automotive Service Association’s (ASA) popular “How’s Your Business?” survey for 2016 is now available online at hows-business/. Designed to provide a snapshot of the automotive service and collision repair industry, the survey data captures how repair facilities fared last year in terms of sales, profits and other key elements of their daily business operations. All ASA-member shop owners in good standing were given the opportunity to complete the survey about their business operations in the first six months of 2016, and the information participants provided offers some surprising new developments in the indus-

try since the survey was last taken in 2014. In addition, ASA updated the survey with questions in new categories that offer data covering hybrid vehicle service, emission-inspection programs and hours and types of training shops offer, including the amount of live vs. online training for owners, managers, technicians and administrative staffs. The survey also offers statements from participants indicating that, in general, business in the automotive service sector was up in 2016, but hiring and retaining qualified techs remains a challenging issue. “Keeping up with the changes in the automotive service and collision

repair industries is a full-time job these days,” said Tony Molla, ASA’s vice president. “The latest survey results only confirm that we are in a dynamic, technology-driven cycle that is changing the way business models are evolving, while reinforcing the need for qualified talent to continue building on the success our member shops report.” The report is broken down by the Mechanical sector and Collision sector: Access the Mechanical at http:// HYB_Mechanical.pdf. Access the Collision sector at http:// HYB_Collision.pdf.n

Body Shops’ RICO Case Against Insurers Active Again; See Status Of Other States’ Lawsuits Middle District of Florida Judge Gregory Presnell has agreed to resume two auto body shops’ RICO case against various major insurers. Presnell on Dec. 22, 2016, stayed five cases from various states which a federal panel had consolidated before his court. All five involve collision repairers suing insurers for allegedly trying to artificially deflate auto body compensation and interfering with repairer businesses. However, the Crawford’s Auto Center and K&M Collision v. State Farm et al case filed by Pennsylvania and North Carolina repairers takes a different legal approach than the other four lawsuits — a point made by its plaintiffs in their motion Jan. 19 to end the stay. Presnell appears to have agreed with the shops that he was incorrect to equate the Racketeer Influenced and Corrupt Organizations Act Crawford case with the other four Sherman Antitrust Act lawsuits. Those four cases still remain on hold, pending an upcoming Eleventh Circuit Court of Appeals decision on Presnell’s earlier antitrust rulings.

The remaining state cases are AASP-Pennslyvania et al v. State Farm et al and AASP-PA et al v. Erie in Pennsylvania, Only One et al v. State Farm et al in Alabama and Kallemeyn et al v. 21st Century et al in Illinois. “The above referenced cases are still pending before me with outstanding motions to dismiss,” Presnell wrote Dec. 22, 2016. “Resolution of the cases on appeal will likely resolve the antitrust claims in these cases.” That might sound like putting the cart before the horse, but those four cases follow a similar template to several collision repairer cases on appeal before the Eleventh Circuit after Presnell threw out their Sherman Antitrust Act price-fixing and boycott claims and numerous but not all state claims for good. Five cases were consolidated together before the appeals court: Campbell v. State Farm (Kentucky), Lee Pappas v. State Farm (Virginia), Quality Auto Painting v. State Farm and Ultimate v. State Farm (New Jersey) and Concord v. State Farm (Missouri). The quintet’s appeal was originally tenta-

tively scheduled to be heard the week of March 27, but the Eleventh Circuit has since belayed that, and the cases remain unscheduled. The appeal accuses Presnell of overly relying on the arguments of the defendant insurers and giving short shrift to the plaintiffs. The appellant shops also disparaged his application of Virginia, Kentucky, New Jersey and Missouri state law. Three more cases are in various stages of the appellate process following Presnell’s refusal to reconsider terminating them: Alpine v. State Farm (Utah), Indiana Autobody Association v. State Farm (Indiana) and Auto Alignment v. State Farm (Mississippi, formerly titled Capitol v. State Farm). Two Louisiana shop v. insurer cases also appealed, but for now have petered out in the Eleventh Circuit and are at least for now closed. Still other states’ cases are either still active in Presnell’s court, or have not yet appealed despite being partly or completely dismissed with prejudice.n By John Huetter Repairer Driven News or (i need oem parts) Check out our Website for - Association Information • OEM Repair Information • News and Trends • Back Issues

March 2017

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Fiat Spider From Page 10 is easy to operate and requires minimal force, much like the original Spider’s top. Loaded with safety, security and technology features The all-new roadster is available with an array of safety and security features, including adaptive front headlamps, Blind-spot Monitoring, Rear Cross Path detection and ParkView rear backup camera. A high-strength body helps to dissipate energy while optimizing occupant protection. The Fiat 124 Spider is also available with technology features for added comfort and convenience, including the FIAT Connect 7.0 system with 7-inch touchscreen display, multimedia control, Bluetooth connectivity, heated seats and Keyless Enter ‘n Go. A Bose premium sound system with nine speakers, including dual headrest speakers, is also available for superior sound quality even with the top down. Design pays homage to past with mod-

ern interpretation of styling cues The all-new Fiat 124 Spider, designed at Centro Stile in Turin, Italy, borrows cues from the original Spider – widely considered one of Fiat’s most beautiful cars of all time – and reinterprets them for today. The 2017 124 Spider has a timeless low-slung presence, with a classically beautiful bodyside, well-balanced proportions and a sporty cabinto-hood ratio. Features 2017 Fiat 124 Spider returns nearly 50 years like the hexagonal upper grille and grille pattern, after original introduction and delivers iconic “power domes” on the Italian style with modern adaptation of the front hood and sharp original Spider legend. horizontal rear lamps call to mind details of the historic Spider. The interior is crafted and designed to focus on the occupants, with premium softtouch materials throughout. Ergonomics were applied to emphasize the driving experience and ensure easy operation of the steering wheel, pedals and shifter while driving.n




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Next Step Program Offers Young Professionals Scholarships The Young Auto Care Network Group (YANG) and the Automotive Warehouse Distributors Association (AWDA) will offer young industry professionals the opportunity to experience up-close how the Auto Care Association and various aspects of the industry work through participation in the Next Step Program. The Next Step Program offers future leaders in the auto care industry the opportunity to become involved in the industry and trade association by receiving scholarships to attend the Auto Care Association’s

Spring Leadership Days, May 3-5, 2017 at the Grand Hyatt Regency, San Antonio, Texas. “As young people become more connected and involved in the industry, they are more likely to build longlasting careers in auto care,” says Bill Hanvey, president and CEO, Auto Care Association. “Future involvement and leadership are the ultimate goals of the Next Step Program.” At the Auto Care Association Spring Leadership Days, Next Steppers will have the chance to participate in

committee meetings and networking events with veteran industry leaders. Ten Next Steppers will receive a scholarship of up to $1,100 to offset most expenses for travel and accommodations to, from and during the event. Most meals are also included. Interested applicants must be a member of YANG and employed by a member company of the Auto Care Association. The official application is available on the Auto Care Association website. Deadline to apply is March 1, 2017.n

YANG to Present Second Annual Leadership Conference The Young Auto Care Network Group (YANG) of the Auto Care Association will host the 2017 YANG Leadership Conference, May 5-6, at the Grand Hyatt San Antonio, San Antonio, Texas. The conference takes place in conjunction with the Auto Care Association Spring Leadership Days and is designed for young professionals under the age of 40 in the auto care industry. The conference provides seven hours of education to enhance leadership skills, sharpen global perspective of the auto care industry and develop relationships with peers. Attendees are eligible to receive CEU credits toward their AAP/MAAP designation from the

University of the Aftermarket. Education session highlights include: • Your Car. Your Data. Your Choice. with Bill Hanvey, Auto Care Association • The Core Values of Leadership with John Washbish, Aftermarket Auto Parts Alliance, Inc. • Five Trends with Mark Seng, IHS Markit • 2017 Update and Outlook with Nathan Shipley, NPD Group • The Value of Networking and Finding Your Professional Mentor Panel Discussion with: Ted Hughes, MAHLE Aftermarket; Jon Owens, AutoMD; and Tammy (Chaffee) Tecklenburg, Spectrum Brands – Global Auto Care



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“The YANG Leadership Conference is a chance for the next generation of our industry to hear from major industry experts and absorb new content to help them excel in their current and future roles,” said Bill Hanvey, president and CEO, Auto Care Association. Registration is $550 for Auto Care Association members and $750 for nonmembers, and includes all meals and an evening excursion on Friday, May 5. Conference registration will close April 1, and only YANG members can attend. For a detailed agenda and to register online, visit For more information, contact Courtney Hammer at 240-333-1067 or courtney.



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Battle Lines Are Drawn in Mississippi over Whether Cars Destroyed in Floods Can Have a New Life With "Branded Title" bags to ignite or seats lock or the brakes not to work. And, especially in cars that were in floods, the corrosion may not Battle lines are drawn in Mississippi show up until six months. There’s a real over whether cars destroyed in floods reason why these cars can have a new life are declared total losswith “branded title” "..Most states declare them total losses and issue es. Most states declare or be permanently them total losses and retired with a certifithe destruction title and never let them get back on the issue the destruction cate of destruction. title and never let them Two bills in front road. Except Mississippi.” get back on the road. of the Mississippi Except Mississippi.” legislature would John Mosley, owner, Clinton Body Shop, Clinton, State Senator allow for a vehicle Mississippi Charles Younger introwith a “certificate of duced the bill (Senate destruction” from Bill 2229) that “would another state to get authorize a vehicle a branded title in “There is nothing wrong with some of these cars with a Certificate of the state. Currently and they get a brand new title — a branded title that Destruction issued the Department of by another state for a Revenue can’t give stays with the car for the rest of its life — and someone water damaged vehicle those flooded damthat has been declared aged cars any sort gets a decent cheap vehicle and Mississippi gets reva total loss to be issued of title thus preventenue from the tax and title,” with a branded title if ing them from going the vehicle has been back on the roads. Charles Younger - Mississippi State Senator restored in this state to Instead, these cars its operation condition are sold for parts that existed prior to the only. event that caused the John Mosley, certificate of destruction to be issued.” owner of Clinton Body Shop in Clinton, “You can have electronic circuitry It was voted out of committee and Miss., is against putting these cars on the right under your feet and if that gets he is presenting it to the full Senate. He roads again. Twenty years ago, a flood damaged, who knows what will hapdamaged car was easy to fix. Let it dry pen?” he asks. “It might cause the air Branded Title Continued on Next Page By Mary Welch

out, put in new carpet and it was good to go, he says. But with all the computers and electronics, water damage is harder to discover and more deadly.

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doesn’t believe there is any danger to the car buyer or the general public. “In Mississippi you can go online and look at these vehicles that have been in floods and wrecks. Some of these were in floods and got certification of destruction from Louisiana. Some didn’t even have water in them but the insurance people paid them all off. In the pictures you can see a

yellow mark where the water was.” With the yellow line, potential buyers can see where water may have seeped in and potentially caused damage — visual or hidden— and then make their decision, he says. “There is nothing wrong with some of these cars and they get a brand new title — a branded title that stays with the car for

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the rest of its life — and someone gets a decent cheap vehicle and Mississippi gets revenue from the tax and title,” Younger says. Younger points to the “parts people who are trying to do away with this bill. They want these cars to strip them down and not let them be sold as a used vehicle with a clean title. I’m trying to let the consumer know what they’re buying.” Mosley says the insurance industry, “which has a big presence in our legislature” is donating to different candidates to support the bill. “Mississippi is one of the lower income states and has one of the lowest educated people. What really aggravates me is that you’re going to have some smooth-talking used car salesmen who will say and do what they need to so that a potential buyer doesn’t know the real story. They’ll clean it up. These people won’t know what they’re buying and when they break down the insurance industry won’t do anything because it’s a pre-existing thing. And, then I’m driving on the road with my family and one of these cars malfunctions and my life’s in danger. It’s harmful to consumers from a safety and financial standpoint.” Mississippi Representative Jeffrey Smith introduced a similar bill in the House. He did not return calls for an interview. Younger says that he is confident his bill will pass the Senate and hopes the House bill also will pass. “Then it’s up to the Speaker of the House to see which bill goes to the governor.” He says right now it has a “50-50” chance of reaching the governor for his signature. “He’ll sign it if he loves the people of Mississippi,” he says.n


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Portal From Page 5 The integrated charging port, located at the front of the vehicle, uses the industry-accepted Combined Charging System (CCS) plug for energy and communication between the vehicle and charging equipment. DC Fast Charging at 350 kW enables the battery pack to be recharged for 150 miles of range in less than 20 minutes. The Chrysler winged badge on the front fascia serves as a charging indicator light. The Chrysler Portal concept is capable of SAE Level Three semi-autonomous operation and the driver has the option to turn driving control over to the vehicle under certain highway driving situations. The vehicle is equipped with an array of sensor technologies (LIDAR/ radar/sonar/vision) that constantly monitor conditions outside and inside the vehicle. The Chrysler Portal concept is engineered to upgrade to higher levels of autonomy as technology progresses, and if the owner is interested in adding it to their vehicle. Adaptable user experience anticipates needs There are more than 20 available technologies designed to engage, inform and connect the driver and passengers. The Chrysler Portal concept provides an adaptable and upgradeable user experience that anticipates the needs and can evolve with lifestyle changes and technology advancements. Infotainment, sensor and software

systems are designed to provide a seamless user experience, including these key features: Facial recognition and voice biometrics recognize the user and are able to customize individual or family settings to provide a unique drive experience based on preferred features, such as exterior and interior lighting, favorite music, enhanced audio settings, favored destinations and more

The electric-powered Chrysler Portal concept is estimated to have more than 250 miles of range on a full charge. Vehicle-to-X (V2X) communication enables the vehicle and infrastructure to "talk" to each other, such as intersection crash warning, traffic sign recognition and emergency vehicle approaching Personal Zoned Audio keeps the driver aware of DC Fast Charge (350 kW) recharges the battery pack surroundings with 150 miles of range in less than 20 minutes. by enhancing sound and directionality in the event of approaching emergency vehicles Seamless vehicle integration of personal devices, such as phones, tablets, cameras and wearables Community sharing enables passengers to share music, images, videos and more with other passengers.n

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New Courses From Page 12 INFINITI Repair Considerations (NI003E01) – This offering is designed to provide technicians with specific details on vehicles in the INFINITI model lineup. Students will learn about required repair considerations that are unique to INFINITI, as well as how to access specific repair procedures. Other new courses include: Calibration of Front Facing Cameras and Front Radars (VT200E01) – Systems that require either a front facing camera or front millimeter wave radar are intricate and procedures for repairing them are complex. Students will learn what is involved with calibrating these two advanced electronic systems. Introduction to Diagnostics and

Scan Tools (VT201E01) – Students will gain knowledge on the differences between certain electrical troubleshooting tools, when OEM scan tools are required, and how they can most effectively handle their diagnostic needs. Fiat Chrysler Automobiles (FCA) Collision Repair Overview (VT205E01) – The course provides an overview covering everything from FCA’s rich repair history to their position on modern repair issues including their position on cold straightening, partial replacements, types of specified joints for repair, and pre- and post-scans for collision repair. Vehicle Technology and Trends (VT017E01) – This course covers new features and collision repair procedures for 2017 Model Year vehicles, both foreign and domestic. Technology highlights include composite reinforcements, a

battery-powered GMA pulse welder and resistance spot riveting. “Vehicle manufacturers are continuing to innovate with regards to the technologies and materials that are going into their new models,” said Josh McFarlin, I-CAR Director of Curriculum and Product Development. “The need for, and the value of, I-CAR training to the industry continues to increase. We are committed to working with the OEMs so that we are able to deliver the most relevant courses possible, and help repair facilities and technicians by providing the information and knowledge they need to perform complete, safe, and quality repairs. As repairs become more vehicle specific, the industry will find that our new Vehicle and Technology Specific Training curriculum offering is both relevant and complementary to I-CAR’s core training programs.”n

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March 2017 Southern Automotive Journal  

Southern Automotive Journal provides news trends and perspectives to professionals in the automotive collision industry including, independe...

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