Information for patients, families and friends
This leaflet explains how Trinity protects and uses your personal and health information , how we share it with others and how you can access it.
What types of personal data do we handle?
The personal data we process in relation to our care is provided to us both by our patients and by third party healthcare professionals who have referred individuals to us for care. It includes:
Personal demographics (including gender, race, ethnicity, sexual orientation, religion)
Contact details such as names, addresses, telephone numbers and emergency contact(s)
Medical information including physical health or mental conditions, medications, previous treatments and records of care from other health and social care organisations.
Health records are held on paper and electronically and we have a legal duty to keep these confidential, accurate and secure at all times in line with data protection laws.
What is the purpose of processing this data?
The legal basis for the processing of data is that Royal Trinity Hospice has a duty to care for our patients and is contracted to provide healthcare by the NHS. Processing this data is necessary for the provision of health and social care and the treatment of patients, and for the management of health or social care systems and services.
Information collected about you to deliver your health care is also used to assist with:
Making sure your care is coordinated and of a high standard.
Assessing your condition against a set of risk criteria to ensure you are receiving the best possible care
Using statistical information to plan services to meet the needs of the population.
Preparing statistics on our performance for NHS commissioners, the Care Quality Commission and other regulatory bodies.
Helping train staff and support research.
Supporting the funding of your care
Reporting and investigation of complaints, claims and untoward incidents.
Reporting events to the appropriate authorities when we are required to do so by law
If we need to use your personal information for any reason beyond those stated above, we will discuss this with you You have the right to ask us not to use your information in this way
However, there are exceptions to this. If the public interest is thought to be of greater importance: for example, if a serious crime has been committed; if there are risks to the public or our staff; to protect vulnerable children or adults.
Where we have a legal duty, for example reporting some infectious diseases and complying with court orders.
If we need to use the information for medical research. We have to ask permission from the Confidentiality Advisory Group (appointed by the NHS Health Research Authority) to do this.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy; we do not undertake automated decision-making such as profiling. We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing.
Your information is never collected for direct marketing purposes, and is not sold on to any other third parties. Your information is not processed overseas.
NHS National Data Opt-Out
The National Data Opt-Out was introduced for the health and social care system in 2018 Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning to improve future health care
However, you can choose to stop your confidential patient information being used for research and planning purposes.
Opting out will apply to the health and care system in England only
How can you opt out?
Via the following link: www.nhs.uk/your-nhs-data-matters
Via the NHS app, selecting “ Your Health” and then “Choose if data from your health records is shared for research and planning”.
The choice you make does not apply when your information is used as part of your care at Trinity
If you ’re happy with your confidential patient information being used for research and planning , you do not need to do anything. We review all of the confidential patient information we process on an annual basis to see if this could be used for research and planning purposes. We do not share any data for planning or research purposes for which the National Data Opt-Out would be applicable.
Sharing your information
Sometimes your care may be provided by members of a care team, which might include people from other organisations such as health, social care, education, or other care organisations.
We ask for your consent to share your information with other organisations in order to provide effective care to you. If you do not want us to do this, you have the right to ask us not to and we will discuss with you the implications this may have for your care.
We will not routinely disclose any information about you without your express permission. If you want further information about the handling of care records and patient information, please contact Trinity ’s Caldicott Guardian and Medical Director, Dr Sam Lund: 020 7787 1000 slund@royaltrinityhospice.london
Trinity ’s full Privacy Notice is available at: www.royaltrinityhospice.london/privacy