the Inpatient Unit
You’ve found us
Welcome to Royal Trinity Hospice
Welcome! Witaj
Benvenuto
We hope to do everything we can to make you comfortable during your time with us. We are here to help you in whatever way is right for you.
Our expert team can help to manage the impacts of your illness as well as any physical, emotional, spiritual or financial needs, symptoms or concerns you may have.
You can pass time at Trinity as you feel you need to, be it in our beautiful grounds, in our Garden Room, or taking time out in your room privately.
We know at important times in life, the little and the big things can make a difference to you and those you care about. If there’s something we can do to bring reassurance, joy, or home comfort, please let us know. If there is a special day or anniversary you would like to celebrate, please ask.
If you have any questions or concerns, our team will be there to make sure you have all you need - for every moment.
Anne Wheeler Head of Inpatient Services
Isatta Sisay Director of Patient Services
Do you have private health insurance?
Royal Trinity Hospice is a charity, providing all care entirely for free to patients and their loved ones.
As an independent charity, we receive only a quarter of our funding from the government, so we rely on donations to raise more than £12 million needed every year for our services to continue.
Some health insurance companies donate to Trinity when their customer is referred here. They recognise that by being cared for by Trinity, their customers are saving the insurance company the cost of staying in a private hospital or NHS hospice suite. Insurance companies are not obliged to donate and how much they give will vary patient to patient.
Tell us if you have private health insurance and we might be able to claim.
What you need to do if you have private health insurance:
All we need is the name of your insurance company and a signed consent form from yourself, agreeing that we can write requesting a donation from them. We will handle all of the administration.
What information is given to the insurance company?
With your permission, we submit the following information:
Patient’s name
Patient’s full address
Patient’s main diagnosis e.g. Cancer, MND, Lung Disease
This information is provided as some companies determine donation levels based on the type of illness.
Your guide to Royal Trinity Hospice
Your room Page 5 - 7
Wider surroundings of the hospice Page 9
Food Page 11
Medication Page 13
Visitors Page 15 - 19
Support for yourself, family and friends Page 21 - 23
Infection control Page 25
Staff Page 27 - 29 Your wishes for the future Page 31
Your room
A place to rest and receive our care
Whilst you are with us, your room will be your own private space, with an attached en-suite. You may be staying in our shared bay which has several beds but ample space.
The blinds can be operated from within your room and can be closed if you prefer. A member of staff can help you to adjust them.
It’s important you feel comfortable and have familiar things around you. If you have brought personal possessions from home, please feel free to display these how you want to.
Your bed
Your bed is electronically adjustable, and you can request further blankets or pillows.
Towels and laundry
We will provide you with fresh bed linen and towels. Our in-house laundry team can also clean your clothes.
Toiletries
If you forget to bring your own from home, we can provide some items.
Calling for help
Please press the call bell if you need any assistance. Portable handsets are available for when you are outside of your room. Your nurse will show you and your visitors how to use these.
Making and receiving phone calls
Mobile phone use is allowed anywhere in the hospice and there are several plug points to charge your phone in your room.
Cordless phones are available if you don’t have access to a mobile phone, as well as tablets for video calls. Please ask a member of staff.
Entertainment
Each room has a wall-mounted TV which can be operated using a remote-control or keyboard. The radio is accessible through your TV. You can also play DVDs and CDs brought from home through the TV. There is one stand-alone DVD player on the ward. You are welcome to use your own personal tablets and laptops.
Wi-Fi Code
Please access the ‘Guest Wi-Fi’ which does not require a password. NB: this is an unsecure network.
Storage of drinks
Your room has a small fridge, that can be used to store drinks. We ask that you do not use this for food. Staff will sometimes store some clinical items in the cupboard space above your fridge.
Translation services
If you would prefer to speak to someone in your first language, we can arrange for a translator to be booked - please ask a member of the team.
Accessing Trinity’s outdoor spaces from your room
Each room has either a balcony or terrace where you will find a table, chairs and lighting. Your bed can easily be moved onto your balcony or our terrace if you wish. You and your visitors are welcome to use our beautiful gardens at any time. You may wish to enjoy meals and drinks in the gardens. We can wheel your bed outdoors or provide a wheelchair if needed. Outdoor heaters are located on the terrace.
Our garden has two unfenced ponds and plants that can be hazardous if consumed. Please take care to ensure that any visiting children and pets are supervised.
Smoking
We maintain a no smoking policy throughout the hospice, including e-cigarettes. We recognise that some patients and visitors may wish to use the smoking hut (see map p41), which can be found in our gardens. Please do not smoke elsewhere in the gardens.
In the wider surroundings of the hospice
Garden Room
The ‘Garden Room’ is our non-denominational community space for reflection, prayer, meditation and spiritual activities. You are welcome to light a candle or make use of our spiritual and religious resources. You can arrange access to the Garden Room through your nurse, who will also be able to arrange for you to talk to one of our Spiritual Care team. The Garden Room is accessible 24 hours a day.
Mulberry Café
We have a fantastic on-site café located on the ground floor, serving a range of light snacks, fresh fruit, hot and cold drinks.
The café is open from 9am – 4pm Monday to Friday
Events
Royal Trinity Hospice is open all year round and occasionally we use our gardens to host events. These are infrequent, well-managed and typically end early evening (before 10pm) ensuring the peace and respite of the outdoor spaces is maintained.
Whilst infrequent, these events are essential for fundraising and raising awareness of our work as well as providing us with opportunities to celebrate our staff and volunteers.
Keeping you safe
Fire alarms and evacuation
Our fire alarms are tested on Wednesdays at 10am. You don’t need to evacuate for a fire alarm test.
For patients, if you hear the fire alarm outside of the Wednesday 10am test time, please stay where you are – a member of staff will let you know if you need to do anything.
Security
All Trinity staff and volunteers wear identification badges. We use CCTV to monitor some areas to provide security for patients, visitors and staff.
Personal belongings
We are unable to take responsibility for any personal belongings you bring to our inpatient unit and encourage you to leave valuables at home. If you do want to bring valuables with you, we suggest you ask for them to be stored in our safe, which is accessible Monday to Friday between 9am-5pm.
Food and drink
Catering at Royal Trinity Hospice
We have an excellent on-site Catering team with all meals freshly prepared at Trinity by our Chefs. Our enclosed menu has a range of hot and cold options to choose from.
Service is very flexible, however general eating times are:
Breakfast 08:30 – 10:00
Lunch 12:30 – 2:00pm
Evening meal 5:00pm onwards
You will find a menu in your room and a member of the Catering team or a volunteer will come to take your order each day. If you change your mind later in the day, that’s not a problem, just let a member of staff know.
Please let us know any time you would like something to eat and drink and we will be able to help. Even if the kitchen is closed, food is still available as our Catering team prepares a range of dishes in advance that can be served by the Nursing staff.
If you need adaptations or have special requirements, we have a range of tools or options to help with eating and drinking.
Specific dietary needs
We can cater for most diets including vegetarian and vegan. Please let us know about any requirements, preferences, or allergens you may have.
If you have special dietary requirements or follow a specific diet based on your religion or beliefs, please let us know and we will be happy to accommodate your needs. Please ask any member of staff or the hospice dietitian for more information
Alcohol
Alcohol can be consumed, but please carefully check with your nurse first in case it influences any medication you are taking.
If you would like an alcoholic drink and it is safe for you to consume it, we have a range of drinks that we can offer you.
Special occasions
If you would like to celebrate a birthday, anniversary or special occasion we can provide a special tea and cake, or please talk to our staff if you would like our help to celebrate your special occasion in another way.
Our team has done it all – Christmas in July, weddings, children’s birthday parties. If you have an idea or request, please ask and we will do our best to make it happen!
Drinks
Hot and cold drinks are available throughout the day, in our coffee lounges on both floors of the inpatient unit.
Medication
Medication rounds
There are typically four rounds during the day, with staff seeing people one by one. The approximate times are:
Morning 9:00am
Lunch 1:00pm
Early evening 5:00pm
Night 9:00pm
Please don’t worry if we come to you a little before or after these times, we will be working our way round all the patients and we will get to you.
Self-administration
Some patients choose to continue taking their own medicines rather than having a nurse administer them. We are happy to support this and the team can guide you. If you choose to do this and would like to know more, please request a copy of our leaflet titled: ‘Self-administration of medicines during your stay’, or speak to a member of staff.
Visitors
Your friends and family are welcome to come and see you at Trinity at any time. They will need to sign-in and out at the main reception each time they visit.
Visiting times
There are no fixed visiting times. We are open throughout the day and evenings. If possible, please let staff know in advance if your visitors are planning to come after 10pm and/or intending to stay over.
After 10pm our main gates are closed, but there is an entry phone to our reception which is monitored 24 hours a day. All visitors are asked to sign in.
Staying overnight
Your visitors can stay overnight, and we can provide a trundle bed for them to stay in your room if you would like them to. We can accommodate two overnight visitors per person and have a limited number of overnight pull-out guest beds.
Large group visits
We do not put a limit on the number of visitors, but we do ask that your visitors respect the privacy of other patients and their visitors too.
If large numbers of people wish to visit you, we may suggest that maximum groups of six people visit at any one time, or a visiting timetable is drawn up. This will help us ensure the ward is not overly crowded or noisy, particularly at night-time.
Young visitors
Children and young people are very welcome, and those under the age of 18 will need to be supervised at all times within our building and in the grounds. Our garden has two unfenced ponds and plants that can be hazardous if consumed, which Trinity cannot take responsibility for.
Bringing pets
During the daytime you are welcome to bring in well-behaved pets, provided they are supervised within the building and throughout the grounds on a lead. If you are in a shared room, please check first with a member of the Nursing team before arranging a visit from your furry friends!
Keeping your family and friends updated when they are unable to visit you
Our ward staff are available 24 hours a day to let your family and friends know how you are (with your consent). Your friends and family can telephone the hospice on 020 7787 1000 and ask to be put through to the inpatient unit to talk to a member of staff. We can also set up a video call for you with them, please ask if you would like our help with this.
Refreshments
Complimentary tea and coffee are available in our coffee stations on both wards. The Mulberry Café sells a selection of snacks, hot and cold drinks, and is open Monday – Friday 9am – 4pm. There is also a vending machine there.
Meals for visitors
Meals can be ordered for up to two visitors per patient, however patients are typically served first. There is a small charge for meals prepared by our Chef, which can be paid for in the Mulberry Café either with cash or card. Please be aware that we typically have one Chef onsite catering for everyone. Visitors can bring in their own food too, or order a local takeaway to eat in.
Visitors’ toilets
Toilets are on both floors of the inpatient unit. Baby changing facilities can be found on the ground floor, all wheelchair accessible and not requiring a rador key.
Mobiles and internet access
Free wireless internet access is available for your visitors and they can use their mobile phone in the building and gardens while visiting Trinity.
We are respectful towards each other
Royal Trinity Hospice is proud of the unique qualities that make every member of our diverse and skilled team who they are.
We expect them to be treated with respect at all times. You also have a right to be treated with respect at all times by our staff and volunteers. Any member of the team can direct you to our complaints procedure if you feel this is not happening.
We will not tolerate racist, discriminatory, aggressive, threatening, abusive, offensive, or intimidating words or actions. Where necessary, we will contact the police and/or follow an exclusion procedure.
We understand that heightened emotional circumstances can be incredibly stressful for both visitors and patients, but please remember that our team are people too and they are here to help. Thank you.
Parking
We have very limited parking here (five spaces), available for visitors on a first come, first served basis. There are Pay & Display bays on roads around the hospice, visitors will need to check the local parking restrictions.
Nearest public transport points
Trinity is a ten-minute walk from Clapham Common tube station, (the quickest route is via Rookery Road) which is zone 2 on the Northern line NB: this underground station does not have lift access. The London Overground can be accessed from Clapham High Street. The Number 35 or 37 bus goes to Clapham Junction station, taking around 15 minutes.
Flowers
Visitors may want to bring you flowers, which we welcome. Fresh flowers and plants help add to the atmosphere on the ward. Vases are available in all shapes and sizes, just ask a member of the team for help.
Support for yourself, your family and friends
Please speak with your hospice doctor, nurse or clinician to arrange any of the support outlined on this page. Alternatively you can email rth.referrals@nhs.net
Support for you
The Patient and Family Support team, (PAFS), can provide emotional support and counselling. Counselling can support your psychological and emotional needs and is typically delivered:
In a range of ways, either in the hospice, via video link or telephone.
Sessions run over 8 weeks following an initial telephone assessment.
Consistently, with sessions at the same designated time each week.
Patients discharged from the inpatient unit, can access our free Living Well programme as an outpatient. Please ask a member of our staff for a copy of our Living Well leaflet to find out more.
Welfare advice and support
We have a dedicated Welfare Rights Advisor offering advice and support on the financial support available for patients and carers. This covers areas such as; concessionary travel, Blue Badge applications, housing support, financial support/ signposting and applications for benefits and services or debt management.
Support for your friends and family
We offer emotional support and counselling to people close to our patients, at any stage. Our Carer’s Clinic is part of our free Living Well programme and is a confidential space for carers to receive support for their own emotional needs, as well as raise any questions about end of life care they may have.
We support anyone affected by the death of a patient in our care, with no time limit on this support. We write to families who are known to us approximately 8 weeks after a bereavement to introduce ourselves and the services we offer. This support may be in the form of organised groups and activities, remembrance services and counselling. We also welcome self-referral from the families and friends of patients, at any time. They can email rth.referrals@nhs.net to begin the process. You can request a member of our Patient and Family Support team contacts you by talking to one of the nurses
Spiritual needs
The Spiritual Care team offers pastoral, religious and spiritual support to all. A member of the team will introduce themselves to you during your admission. We are kindly supported by our local faith communities - including Buddhist, Christian, Hindu, Jewish, Muslim and Sikh leaders and places of worship. Faith leaders can visit you at the hospice, at your request.
You are very welcome to request a visit from the Spiritual Care team or ask visitors to bring from home any items you use to practise your faith.
Therapies team
Our Therapies team is made up of Physiotherapy, Occupational Therapy, Complementary Therapy and Dietetics. The therapists can support you to maintain your independence and help you to do the things that matter to you, managing the practicalities of day to day life, your needs, your symptoms and your mobility.
On admission to Trinity, the Nursing team will notify the Therapy team of your arrival and dependent on your needs, a therapist will come and see you to assess and discuss how we can help you. This can be done through advice, education and use of interventions and practical help from our various therapists:
Occupational Therapists (OT) can help you engage in your day-to-day life as independently as possible. They can do this through the provision of equipment, recommendation of care, and helping you to create a symptom management plan for issues such as fatigue, pain, anxiety and breathlessness.
Physiotherapists (PT) can help you to maximise your movement and function through exercise, mobility training and appropriate equipment. They can also teach you self-management techniques to manage symptoms such as breathlessness and pain to enable you to feel more in control.
Complementary Therapists (CT) can help reduce physical and emotional symptoms such as anxiety, insomnia, constipation, nausea, and improve wellbeing and quality of life. Complementary therapies for patients on the IPU include reiki, reflexology, massage, and aromatherapy. Please ask your nurse for more information if you would like your relative to be referred for CT.
Dietetic service (DS) will assess your nutritional needs at the beginning of your admission. Our dietitian will support you if you are having difficulty eating and drinking, or have concerns about weight loss or poor appetite, or if you are being fed via a tube or nutritional supplement drinks. The dietitian will work with you to make the most of the food that you are able to eat, and support you to manage specific nutritional problems or concerns, working closely alongside our in-house Catering team.
Volunteer Therapy Dogs
Have you spotted our friendly four-legged helpers? We have a small team of therapy dogs who visit the inpatient unit with their owners on a weekly basis. The dogs have been temperament assessed by a recognised body and visit to provide comfort and enrichment to patients and their families.
Patients comfortable with dogs can request a visit, please let a member of the team know if a visit would be welcomed!
Infection prevention & control
How you and your visitors can help keep our hospice safe and infection-free
Keeping our hospice clean and infection-free is a top priority for the benefit of our staff, patients and all visitors.
What you can expect from our staff
Our staff will clean their hands before and after seeing you and will wear gloves and aprons when delivering some types of care, which they will change before going to see another patient. All our equipment is single use only or will be cleaned before use with each patient. You are welcome to ask if you aren’t sure if they have been cleaned.
The ongoing pandemic
Please be reassured that with the continuation of Covid-19 we will always ensure that the precautions we are taking to prevent the spread of the virus are in line with the most up-to-date government guidelines. We will always have the necessary PPE for staff, your visitors and if required, for you. This includes gloves, aprons and masks as well as alcohol gel.
Ways you can help reduce the risk of spreading infection:
Wash your hands or use an antibacterial hand gel after coming into contact with someone else, after visiting the toilet, and after eating and drinking. If able to, regularly showering or requesting a bed wash or handwash aided by our staff (wipes are also available).
Advise your nurse if you have a sore throat, cough, loose stools or pain passing urine.
Wear a fresh set of clothes and slippers / something on your feet when getting out of bed.
Ways your visitors can help reduce spreading infection:
Comply with the latest government guidelines related to Covid-19 and any guidance in place in the hospice.
Wearing a face mask where indicated. Wash hands and use the antibacterial pump points.
Avoid sharing cups, cutlery and utensils.
Your team at Royal Trinity Hospice Staff
At Trinity our team is highly skilled and experienced in Specialist Palliative Care. You will find them to be caring, approachable, and friendly too. You can see the pictures and names of staff working each day on our digital screens.
Some of the people you may meet are:
Nursing team
Your nurses are your first point of contact if you have any queries or concerns. They are available on the ward 24 hours a day, 365 days a year. You may not always see the same nurse each day, but rest assured, all your nurses and healthcare assistants will be aware of your care plan and preferences. A senior nurse is in charge at all times. The Head of Inpatient Services oversees the entire Nursing team.
Our healthcare assistants will be able to help you with personal care and can relay your requirements to the registered nurses.
How do they help? Our highly skilled Nursing team will get to know you. Our team will assess your symptoms as they change, providing you with treatment options that are both pharmacological and holistic. The nurses will talk to the whole multidisciplinary team to ensure your wishes and needs are met..
Medical team
Your medical team includes Consultants and Junior Doctors.
How do they help? Whilst you may not see a Doctor every day, (or the same Doctor each time), the Medical team works closely with the Nursing team to ensure any symptoms you may be experiencing are dealt with quickly, as well as explaining the benefits and side effects of any medicines you are taking, including any new medicines you may need.
Our Medical team’s routine working hours are Monday to Friday 9am – 5pm and an on-call medical service operates out of hours too.
Ward Manager
Head of IPU
Patient and Family Support team (PAFS)
The team is specifically trained to understand and address the emotional, psychological and spiritual impact of the experiences you or your family maybe going through. We have trained counsellors, social workers, spiritual care and welfare benefits advisors, bereavement support and help for families and children. A member of the team will make themselves known to you shortly after your arrival and explain the support available.
How do they help? Helping you find the right person to talk to if you are concerned about practical, financial, emotional or spiritual issues. Examples could be the effects of your illness and treatment, difficulties with your home, work or social life and planning for the future.
Support is also available to your family and children through this team. For more information, see page 21.
Therapies team
Our Therapies team is made up of Physiotherapy, Occupational Therapy, Complementary Therapy and Dietetics, and can help you to manage your symptoms and your mobility, see page 23.
How do they help? Support to manage the difficult symptoms your illness may be causing such as pain, breathlessness, or fatigue. They can also advise on activities or equipment that may be helpful to maintain physical independence.
Facilities, Maintenance and Housekeeping teams
We have a large team of cleaners, porters, facilities, caterers and laundry team who work across all areas of Trinity.
How do they help? Maintaining our building and grounds safety, security and cleanliness. Our Catering team also prepares all meals on-site each day using fresh ingredients for a range of diets.
Volunteers
Our volunteers’ time and commitment helps us run our services and deliver on our charitable aims.
How do they help? Volunteers can be found in all kinds of roles on site, helping in the Mulberry Café and the garden, and on the inpatient unit. This includes our volunteer therapy dogs too!
Other staff you may see
You may see other members of staff on our wards such as members of our Pharmacy team, students on placement, ward administrators or non-clinical staff. All Trinity staff are identifiable by their badge and all contribute to the smooth running of the hospice.
Your wishes for the future
For some people, talking about difficult decisions may be something they never feel ready to do. Being at the hospice may prompt new thinking about planning for your future, your health wishes and arrangements for your own death.
At Trinity our non-judgemental staff are here to listen and talk with you about your individual wishes for the future and the ways we can support you. We also have a range of leaflets available which you can read in your own time, before starting a conversation, if you would prefer.
While many patients come into Trinity’s inpatient unit for a short stay before returning home, some people choose to come into Trinity to die.
The Patient and Family Support team is available to visit you no matter the nature of your stay and they make regular visits to see patients every day.
Should you or your family be concerned about a dignified and culturally appropriate funeral and burial or cremation process, or when time may be a consideration, the hospice can help facilitate a swift burial or cremation according to your religious and cultural wishes.
Useful leaflets you may want to access when making decisions about your future care:
Advance decision to refuse treatment
Cardiopulmonary Resuscitation (CPR)
Corneal and tissue donation
Lasting Power of Attorney
Making a will (If you require help writing or amending your will, we can arrange this for you for free).
Next of kin
What matters to me: my wishes for my future care
Corneal and tissue donation
Have you thought about organ or tissue donation?
Donation of organs and tissue such as cornea can transform the lives of other people. Most people are not able to donate solid organs. However nearly all those who die from advanced illnesses, including cancer, can donate cornea or other tissues. A single cornea donation can restore sight to several people.
If you would like to know more, please talk to a member of clinical staff or ask for our leaflet titled ‘Corneal and tissue donation’
You can always speak to a Doctor or our Spiritual Care Lead if you have religious or ethical concerns related to donating which you would like to discuss.
Your voice matters
Tell us how we are doing
We welcome all feedback on our services and we appreciate suggestions both on how you think we can improve, and what we do well.
If you have any concerns or are unhappy about your care, we encourage you to first talk informally to one of our Ward Managers or to the Head of Inpatient Services.
If you feel you would like to make a formal complaint, please ask one of our nurses for a copy of our complaints policy.
Our complaints process is outlined in our leaflet ‘What to do if you are unhappy with our service: concerns and complaints.’ A copy can be requested, and they can be found in the leaflet holders around the hospice or on our website.
Feeding back comments, complaints or commendations of our care Visit our website: www.royaltrinityhospice.london/comments-suggestions-or-complaints
Contact our Chief Executive Emily Carter: Email ecarter@royaltrinityhospice.london
Write to:
30 Clapham Common North Side, London, SW4 0RN
Whether you choose to write or email, you can ask for any messages of thanks or recognition to be forwarded to a particular team or member of staff if you would like.
Sharing your story
Patients and their friends and families often want to ‘give back’ to Trinity or ask for information about how they can do this.
Working with our Communications team to share your experiences of our care to create a sensitively written or filmed account and/or photographs can be hugely helpful in raising awareness about our care and our charity to the wider community.
Telling stories helps us tell the communities we support more about who we are and why we are here. If you would like to talk to a member of our Communications team please ask the Nursing team to put you in touch.
Your personal information, privacy, safety, and security
Members of your Trinity care team may need to share your information with other organisations such as your GP, community nursing or healthcare provider, to provide you with effective care. We will ask for your consent to do this, and you have the right to ask us not to. If you choose to ask us not to, we will talk to you about the implications this may have for your care.
We will not routinely disclose any information about you without your express permission. However, there are circumstances where we must or can share information about you owing to a legal/statutory obligation. For further information on how we store your data and our privacy policy, please refer to the information displayed in each ward, or you can request to see a copy of our leaflet: ‘How we use your personal information.’
Trinity has a Caldicott Guardian who is responsible for keeping confidential information safe. Medical Director Dr Samantha Lund can be contacted on 020 7787 1000 or via email: slund@royaltrinityhospice.london
Communication
It is very important to us that you are as informed as you want to be about what is happening to you including plans for care and treatment.
Please ask any member of staff if you have questions and if they do not know the answer they will find somebody who does.
We are also happy to communicate with your family and friends and we will ask you if you are happy for us to share information about your care with different individuals. If you have any concerns about what might be shared please mention this to any member of the clinical team (nursing or medical) looking after you. You can ask that no information is shared and your wishes will be respected.
To help us to communicate in a timely and efficient way we may ask to have one contact for family and friends and if we feel that a family meeting may be helpful for any reason we will ask you and your family to meet at a time that is convenient for everyone.
Dr Samantha Lund Medical Director and Caldicott Guardian
We need to raise £12m a year to support our free care
Royal Trinity Hospice
The oldest hospice in the country, making moments that matter for families, across the years
Royal Trinity Hospice is the oldest hospice in the country, providing specialist palliative and end of life care to around 2,600 patients and their families each year. We are the local hospice for central and south west London, supporting people from all of Wandsworth and parts of Westminster, Hammersmith & Fulham, Kensington & Chelsea, Merton, Lambeth and Richmond upon Thames. We care for people wherever they call home, and at the hospice here at our main site on the edge of Clapham Common.
Find out more about Royal Trinity Hospice at www.royaltrinityhospice.london
Ways to support Trinity
We
are a charity
Here at Trinity, all of our services are provided completely free of charge. We receive a small amount of funding from the NHS, however, we have to raise £12m each year to keep our doors open. And, as the demand for our care grows, so does the amount we need to raise.
It is only through the support of those closest to us that we can continue to provide our first-class palliative care. If you would like to support Trinity, below are a few ways you can help:
Make a donation – every donation helps us keep our care free for all those who need us.
Leave a gift in your will – support Trinity with a legacy gift. We offer some free will writing schemes. For more information, please tell a member of staff that you would like to speak to one of the Fundraising team.
Private health insurance donation – if you have private health insurance, your insurers may be able to donate towards the cost of your care.
If you have any questions about supporting Trinity, our Fundraising team is here to help. Just ask a member of staff if you’d like to speak with one of our fundraisers.
Shop sustainably with us
Trinity has a network of over 20 charity shops which you can donate unwanted secondhand items of clothing and gifts to, or you can encourage friends and family to shop with us. There is a donation point outside the front door of the hospice which your visitors may wish to use.
Only a quarter of the cost of running the hospice services is met by the government. We therefore rely on the financial support and generosity of our local community to ensure we can provide free quality care, both in the hospice and for people living at home. People choose many ways to support us, helping to raise vital funds. The Fundraising team is based here in the hospice (Monday-Friday, 9am-5pm). If you would like to speak to someone about supporting Royal Trinity Hospice in any way, please ask a member of your care team to invite them down for a visit.
Really useful information
Royal Trinity Hospice has a wealth of knowledge and expertise about palliative care and the support we can give to our patients and their families.
We’ve taken some of the most common areas people want to know about and created a catalogue of useful free leaflets.
There are 40 leaflets to choose from! These can be found in any of the leaflet holders on the ground floor and inpatient unit and are also available on our website at www.royaltrinityhospice.london/information
Please let us know if you require a translator to access any of the leaflets or if you would benefit from a copy of the leaflet in another format or in large print.
Advance decision to refuse treatment
Blood transfusion
Cardiopulmonary Resuscitation (CPR)
Corneal and tissue donation
Do you have private health insurance?
Fluids at the end of life
Frequently asked questions about our care
Helping you understand and cope with breathlessness
How we use your personal information
Improve your wellbeing with Complementary Therapy
Lasting Power of Attorney
Living Well and Outpatient Services
Making a will
Managing fatigue
McKinley T34 syringe pump
Mesothelioma and asbestos related diseases
Morphine and other strong opiods for pain
Next of kin
Spiritual care
Supporting you through a bereavement
Talking to a child about a life-limiting illness
Transfer of Care
Understanding clostridium difficile
Understanding MRSA
What happens when a person is dying
What matters to me: my wishes for my future care
What to do if you are unhappy with our service: concerns and complaints
Your own medication
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Spotted our little green dinosaur yet?
Say hello to FREDIE, there to remind us of the values we proudly uphold and hope to see, shown in equal return towards our staff and volunteers. We are committed to Fairness, Respect, Equality, Diversity, Inclusion and Engagement (FREDIE) in all that we do, proudly delivering care at the hospice and across our wider community.
Royal Trinity Hospice
30 Clapham Common North Side
London SW4 0RN
Call 020 7787 1000
Email enquiries@royaltrinityhospice.london
www.royaltrinityhospice.london
RoyalTrinityHospice
@royaltrinityhospice
@trinityhospice
If you would like this information in a different format, such as large print or translated into another language, please ask one of the Nursing team to contact the Communications team for you.
This patient information pack was written May 2024 by the Communications team, Trinity staff and the help of volunteer contributors. If you have any information, you feel should be included in later reprints or edits, please email CommsTeam@royaltrinityhospice.london
