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As cemeteries continue to evolve in response to the diverse needs of today’s families, innovative forms of memorialisation are shaping more sustainable and meaningful landscapes. Among these, bronze sleepers offer a refined, above-ground option that balances design, functionality, and reverence.
Designed by a Melbourne sculptural artist and manufactured at our Dandenong South plant, each bronze sleeper reflects the strength and artistry of Australian craftsmanship. These vertical memorials are cast in bronze — renowned for its resilience and timeless appeal — and will develop a natural patina over time, requiring minimal maintenance while offering enduring value and beauty.
Bronze sleepers are ideal for enhancing garden areas where traditional interment may be limited or impractical. By memorialising vertically, they help activate previously underutilised or peripheral spaces within cemetery gardens. Whether used as a discreet garden feature or as part of a dedicated section, sleepers enable cemeteries to maximise space while offering families above-ground options.
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Custom bronze plaques are added to the sleepers and can include emblems, photo cameos, colour, and a surname plate can be added to the side offering families a meaningful tribute tailored to their loved one and family.
For cemetery operators, bronze sleepers represent an opportunity to offer an elegant, enduring memorial choice that complements the natural landscape and responds to shifting interment trends. Their above-ground format aligns with contemporary preferences for cremation while reinforcing the cemetery’s role as a place of legacy, connection, and quiet reflection.
By incorporating thoughtfully designed elements like bronze sleepers, cemeteries can continue to honour the past while preparing for the future.
Ideal for garden borders and underutilised areas, bronze sleepers allow vertical memorialisation, enabling cemeteries to create more positions within existing landscapes. Whether integrated subtly or featured in new sections, they add value and beauty.
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PRESIDENT’S REPORT
Reflecting on a Year of Progress: Initiatives by the Australasian Cemeteries and Crematoria Association
As I approach the end of my term as President of the Australasian Cemeteries and Crematoria Association (ACCA), I am filled with pride and gratitude for the remarkable initiatives the Board and I have implemented this year, alongside our dedicated ACCA team. It has been a year of significant progress and collaboration, aimed at enhancing the safety, education, and operational efficiency within our sector.
Establishment of the National Safety Advisory Committee
One of the most significant developments has been the establishment of the National Safety Advisory Committee. This industry-led group is already actively working on a number of projects aimed at improving safety across all facets of our sector. The committee’s focus includes the safety of cemetery and crematoria staff, funeral directors, and members of the public—both during services and when visiting cemetery sites.
This is a collaborative effort made up of industry representatives who bring firsthand experience and insights to the table. We’re proud of the early progress and encourage everyone in the sector to contribute. If you have ideas, concerns, or suggestions around safety in and around cemeteries, we’d love to hear from you. And if you’re interested in being a part of this important committee, please don’t hesitate to reach out.
Launch of the ACCA Learning Hub
The ACCA Learning Hub is up and running and already has over 400 enrolments. This online learning tool is available to all members and their staff as part of ACCA memberships. It is an invaluable resource, allowing access to a host of educational products including free self-paced courses, webinars, podcasts, and other essential resources. Please reach out to admin@accaweb.com.au to be enrolled.
QLD LGA Cemetery Standardisation Project
Another key initiative progressing well is the QLD LGA Cemetery Standardisation Project. This effort is focused on simplifying and unifying the paperwork and processes involved in cremation and burial services across Queensland. Currently, each local governmentrun cemetery operates with different forms, terminology, and requirements. We understand how frustrating and timeconsuming this inconsistency can be for funeral directors and families alike.
This project brings together representatives from both local government and private cemeteries throughout Queensland. Importantly, it will also seek input from Queensland funeral directors to ensure the final outcome is practical and meets your needs. The goal is to make the experience smoother and more efficient for everyone involved.
Upcoming Events in 2025
Looking ahead, we’re thrilled to announce that registrations are open for our two major events in 2025—both of which promise to be informative and engaging experiences for professionals in our field.
Mid-Year Event – Brisbane and North Stradbroke Island (July 16–17)
Spanning two days and two unique locations, this event offers invaluable learning opportunities. Day 1 will be held at Mt Gravatt Cemetery and will focus on:
• Monument safety and inspection best practices
• A powerful keynote by Alan Newey, who will share his personal journey following a workplace injury
• A session on Muslim burial practices and rituals by Dr. Mohammed Iqbal Sultan
• Workshops on engaging community groups, storytelling, and enhancing cemetery–funeral director collaboration
• Special guest speaker Dr. Hannah Gould, sharing insights from her research into death practices
Day 2 will take us to beautiful North Stradbroke Island, where we’ll explore Aboriginal burial practices and the island’s unique cemetery history. This includes the little-known but important story of the Benevolent Society Asylum and its 8,000 unmarked graves—a sobering reminder of our sector’s role in preserving history and honouring those who came before us.
We are also deep into preparations for our annual national conference, which will be hosted at the historic and newly renovated Sofitel Wentworth in Sydney. This year’s event is set to be one of the world’s premier cemetery and crematoria industry conferences, attracting delegates from across Australia and internationally.
Confirmed highlights include:
• Tony Nicholls from Good Talent Media, teaching us how to better engage with the media and share our stories
• John Adams, continuing his campaign to include death literacy in school curriculums
• The return of Sally and Imogen from the Good Mourning podcast, with a brand-new series of workshops
• Sessions from Relationships Australia on psychological wellbeing in the workplace
• A special partnership with the Australian Death Studies Society, who will present their annual lecture at our conference, bringing leading academic voices to the industry
• Dr. Lauren Breen, one of Australia’s foremost experts in the psychology of grief and loss
• A presentation from the team behind the AFTER project, a pioneering body donation centre advancing forensic taphonomy research
These events are shaping up to be some of the most exciting we’ve ever delivered. I strongly encourage all members of our sector to get involved, attend, and contribute to the ongoing evolution of our profession.
Registration opens soon—we hope to see you there!
Yours Sincerely
Lauren Hardgrove ACCA President
CEO UPDATE
It’s hard to believe that we’re nearly halfway through the year—it feels like only last week we were packing away our Christmas decorations! The past few months have flown by, in large part due to a number of fantastic events that I and the ACCA team have had the privilege of attending.
ACCA and AFDA Discussions
Many of you will have read the recent communication regarding ACCA and AFDA’s discussions on working more closely together. Further information will be shared in due course, but I want to assure all members that no decisions will be made without thorough consultation with you—our members.
I also want to emphasise that the motivation behind these discussions is to ensure our two associations continue to collaborate to shape and drive positive change in our industry. It’s vital that we speak with one united voice when engaging with state and federal governments on matters that impact our sector.
AFDA Conference in Vietnam
I was honoured to attend the Australian Funeral Directors Association (AFDA) National Conference held in the vibrant and fascinating Ho Chi Minh City, Vietnam. This event brought together funeral professionals from Australia and across the globe to exchange knowledge and experiences. The programme featured a wide range of insightful speakers, including:
• John Adams, former President of the UK National Association of Funeral Directors, who spoke about his national campaign to introduce education on death, dying, and grief into the school curriculum. We’re thrilled to confirm John will also be joining us at our annual conference in Sydney later this year.
• Cat Thao Nguyen, who delivered a deeply moving presentation about her family’s escape from war-torn Vietnam and her journey as a refugee to becoming a successful Australian business leader. She also shared emotional reflections on her own experience with the funeral industry and insights into Vietnamese funeral and burial customs.
One particularly interesting observation from the trip was learning that in rural regions outside of Ho Chi Minh City, it is common to see family graves situated within fields and orchards. These resting places are often maintained by the families who work the land, with a belief that the spirits of ancestors protect the fields and bring good harvests.
Following the Vietnam conference, I’ve also been privileged to attend the AFDA NSW/ ACT AGM in Canberra and the AFDA QLD quarterly meeting. These events provided valuable opportunities to speak about innovative initiatives in our sector and to explore ways cemeteries and funeral homes can work more collaboratively to better serve our communities. I encourage all members to engage with their local funeral directors and attend AFDA events where possible.
State Association Events
The past few months have also seen several state cemetery associations hold their conferences and seminars. Although I was unable to attend the CCA Victoria and CCA Western Australia events in person, ACCA was well represented by Board Members Kristy Constantine and Dean Matthews respectively. Both events were excellent opportunities for regional networking, learning, and sharing best practices.
I’m looking forward to attending the CCANSW Conference in June in Sydney, which will be emceed by the legendary Ray Martin.
Association Forum National Conference
In addition, I had the honour of speaking at the Association Forum National Conference in Melbourne. This event brought together leaders from a wide range of associations and offered sessions on legal governance, event planning, and member engagement. I was invited to speak about the unique challenges and triumphs of managing an association in a niche industry. It was a fantastic opportunity to raise awareness of our sector and the essential work you all do.
NZCCC and International Relationships
As I write this, I’m finalising my presentation for the New Zealand Cemeteries and Crematoria Collective (NZCCC) Conference in Auckland. Held biennially, the NZCCC has curated a packed and exciting programme. I’ll be sharing some of ACCA’s current initiatives and the challenges we face in Australia, and I’ll also be joining Martin Jackson from Plotbox to present on limited tenure burials.
We continue to strengthen our relationships with international associations and are learning a great deal from our counterparts. In this edition, you’ll find a wonderful article from the new CEO of the UK’s Institute of Cemetery and Crematorium Management (ICCM). We look forward to more collaboration and shared insights with them and other global partners.
ACCA China Study Tour
Currently, several of our members are attending the ACCA China Cemetery Study Tour, building on the success of last year’s European tour with Orthometals. These international study tours help us understand how cemeteries are managed in other countries and foster a culture of collaboration and innovation. We’ll be sharing key learnings from these tours through ACCA News and presentations at upcoming events.
Macarthur Memorial Park Opening
I was recently honoured to attend the official opening of the stunning Macarthur Memorial Park in Sydney. This is the first new cemetery built on Crown Land in Sydney in over 80 years. A long-term project of Catholic Cemeteries and Crematoria, it blends modern technology with more than 113 hectares of native green space and pays tribute to both First Nations and European heritage. This thoughtfully designed site will be a vital community resource for generations to come.
Looking Ahead
It has indeed been a busy and inspiring few months. I’m now turning my attention to our upcoming industry events, including our MidYear Leadership Event in Brisbane and North Stradbroke Island in July, and of course our Annual Conference in Sydney this September The ACCA team has been working hard to deliver an exciting line-up of speakers and experiences.
We’re also in the final stages of confirming the location for our 2026 Conference, and I’m confident it will be a crowd favourite.
Thank you all for your continued support and dedication to ACCA. I encourage you to log into our online Learning Hub and take advantage of the many resources available. Please don’t hesitate to reach out if you need support— this association exists to help you serve your communities.
Warm regards,
Ben Kelly Chief Executive Officer
ACCA EDUCATION
TRAINING UPDATE AND UPCOMING
We have had a great response to our Training for 2025 so far, we continue to refine and review our course offerings to make sure we are providing the best education and support opportunities to you our members. To this end we have reduced and merged some of the remaining courses – the new schedule will be posted soon at https://accaweb.com.au/about/ events-acca-education/
Have you looked at the new ACCA Online Learning Hub in 2025. This platform has been developed in collaboration with Relationships Australia Victoria and is designed to be an invaluable resource for all industry professionals. This Hub provides access to information and resources and an opportunity to train in a self-paced environment. We currently have over 300 users signed up, you can log in https://training.rav.org.au/login/ Contact us if you have any questions.
Our upcoming sessions include:
Introduction to Grief - Onboarding - 17 June 2025
This workshop is designed for professionals in customer and client facing roles who want to gain expertise in the field of grief and bereavement. It provides participants with knowledge, skills and resources for providing bereavement care and support to clients across a range of services.
Negotiation and Conflict Management10 July 2025
This interactive workshop is designed for participants seeking to develop foundational skills in mediation and conflict resolution. While formal mediation may not always be feasible or necessary, the ability to manage and resolve conflicts effectively is essential in a variety of settings, from the workplace to community interactions. This training focuses on equipping participants with practical tools and techniques to approach and de-escalate conflicts constructively and collaboratively.
Online Leadership Masterclass: Transitioning into Leadership – 14 August 2025
A workshop to support new and emerging leaders in the community services sector to step confidently into leadership roles and inspire others as you make your next career move.
In this online workshop, we’ll focus on building effective leadership skills, transitioning smoothly into the leadership space and
managing challenges inherent in your roles within the cemetery and funeral sectors. We’ll take a 360-degree view on leadership which includes you, your manager, your team, and organisation or workplace.
The above are not all the courses we are running, to see more visit https://accaweb. com.au/about/events-acca-education/
To register for any of these sessions please contact admin@accaweb.com.au
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PAST PRESIDENTS HONOUR LIST
C Ashton Shirley (Dec)
October 1985 - June 1987
Graeme MacGill (Dec)
June 1987 - October 1987
Ian Roddick
October 1987 - October 1990
Kevin Crowden (Dec)
October 1990 - October 1993
David C Blake OAM
October 1993 - October 1997
Peter MacLean AM PSM JP
October 1997 - October 1999
Koos Adrichem
October 1999 - October 2001
Bruce Macumber
October 2001 - October 2003
James McKay
October 2003 - October 2005
Pieter den Boer
October 2005 - October 2007
Darryl Thomas OAM
October 2007 - October 2009
Brendan O’Connor
October 2009 - October 2010
Bryan Elliott
October 2010 - October 2012
Armen Mikaelian
October 2012 - October 2014
Peter O’Meara (Dec)
October 2014 - October 2016
Peter Deague
September 2016 - June 2017
Darryl Thomas OAM
June 2017 - October 2019
David Molloy
October 2019 - October 2022
ACCA EVENTS
MID-YEAR CONFERENCE – BRISBANE 2025
Just over one month to go and we are excited to be seeing so many members and supporters at our two day Mid-Year Conference at Mount Gravatt and North Stradbroke Island on the 16-17th July.
We are thrilled to announce our line-up of speakers for Day 1 at Mount Gravatt Cemetery, Wednesday 16 July:
Dr Hannah Gould providing a keynote address on public Health, Death and Innovations.
David Molloy presenting on Improving Collaboration: Funerals & Cemetery / Crematoria Sector
Rhiannon Puddy providing an update for the Australian Safety Advisory Committee
Alan Newey from CBC Safety talking on his experience; Living with a Life-Changing Workplace Injury
Dr Mohammed Iqbal Sultan on Muslim funeral practices and traditions
We also have sessions with Lisa Herbert from The Bottom Drawer Book, Chantelle Anderson, and Sach Killman will give a Monument Safety Assessment Demonstration.
There will also be a tradeshow of sponsors and suppliers on the Wednesday at Mount Gravatt Cemetery.
Wednesday evening we will be having a Networking Dinner at the Embassy Hotel; this is the perfect opportunity to connect with colleagues and industry leaders in a relaxed atmosphere.
Thursday 17 July, Day 2 will include a ferry ride from Brisbane to North Stradbroke Island to a welcome and morning tea with the First Nations Elders. This trip will also include talks from Dale Ruska on indigenous burial customs, history and the island’s unusual past. A tour of the Dunwich Cemetery by Redland City Council, then more discussion on the ferry ride back to Brisbane.
To learn more or to register for this event please visit https://accaweb.com.au/about/ events/
Thanks as always to our Sponsors for their support.
Mark your Calendars! ACCA’s highly anticipated Annual Conference & Trade Exhibition is set to return this year to the newly refurbished Sofitel Hotel, Wentworth in Sydney NSW. This year promises to be a landmark event, bringing together industry leaders, innovators, and professionals from around the globe for an unparalleled exchange of knowledge, collaboration and inspiration.
With a refreshed agenda shaped by delegate feedback, this year’s conference will not only feature a dynamic lineup of keynote speakers and engaging panel discussions, but will also introduce extended, in-depth workshop sessions designed to deliver practical takeaways and deep-dive learning.
Highlights include:
• James Wood, award-winning safety speaker and author from CNB Safe, sharing his powerful journey and insights on workplace safety.
• Tony Nicholls of Good Talent Media, discussing impactful communication strategies for industry professionals.
• Dr Maiken Ueland, Director of the Australian Facility for Taphonomic Experimental Research (AFTER) at the University of Technology Sydney. Dr Ueland will share insights from this unique facility, which investigates the physical, chemical, and biological processes of human decomposition.
• John Adams, UK Funeral Director and passionate advocate for grief education in schools, offering a compelling presentation on the state of the UK funeral industry and lessons for Australia
• We also welcome back Sal and Im from Good Mourning, who will be delivering a series of engaging and in-depth workshops. Known for their authentic and insightful approach to conversations around grief and loss, Sal and Im will once again bring their unique energy and expertise to this year’s conference program.
We’re also thrilled to welcome Dr. Lauren Breen as one of our keynote speakers at this year’s Annual Conference. A leading expert in grief and bereavement, Dr. Breen brings deep academic insight and practical relevance to the complex experiences surrounding death, loss, and support. Her keynote forms part of a special partnership with the Australian Death Studies Society (ADSS) and will feature as part of the ADSS Annual Lecture on Wednesday.
This year, attendees will enjoy an exclusive guided tour of the newly opened Macarthur Memorial Park — a world-class development blending natural beauty, community values, and modern memorial architecture. This visit will showcase innovation in memorial design and community engagement.
As always, our conference is not complete without the Trade Exhibition, where delegates will engage with industry-leading suppliers showcasing the latest products, technologies, and services. It’s a unique opportunity to discover new solutions, build partnerships, and stay ahead of the curve in an increasingly competitive market.
Early Bird Registration Now Open –Exclusive to ACCA Members!
Early bird registration for the upcoming ACCA Annual Conference is now live! This special opportunity is exclusively available to ACCA Members, allowing you to reserve your place ahead of the general release. Don’t miss your chance to be part of this premier event!
To register and book your accommodation for this event, please visit https://nectarcc. eventsair.com/acca-annual-conference/
For more information and to register contact the ACCA team!
P: 03 9969 7780 | E: admin@accaweb.com.au
ACCA MEMBERS NEWS
BOOKS AS A VESSEL: REIMAGINING THE CULTURAL VALUE OF LIFE
Grand Opening of ‘Mu Yun Ji, Shanghai’s First AI-Powered Life Culture-Themed Bookstore
On April 12, Mu Yun Ji Bookstore, Shanghai’s first bookstore themed around life culture and powered by artificial intelligence, officially opened to the public. Located in the historic Blackstone Apartments, this new cultural landmark is founded on the core philosophy of “nurturing the mind through writing, capturing the clouds in books, and preserving memories eternally.” The venue blends literature, music, technology, and the humanities, offering a unique space for deep reflection on life, cultural awakening, and heritage.
The opening event featured the Cheng Gexin Life Reading Salon and the launch of the bookstore’s first cultural innovation product— the “Space Memory Capsule.” In addition, the Life Education Training and Practice Base, jointly established by the Shanghai Psychological Society and the Xuhui District Psychological Association, was officially inaugurated at the bookstore.
Life Culture Meets AI: A Music and Culture Exhibition Across Time and Space
At the heart of Bookstore is a focus on three major themes: life awakening, existential exploration, and emotional healing. Curated with a selection of works spanning biography, literature, philosophy, and psychology, the bookstore has developed a distinctive knowledge system centred on life culture. Leveraging advanced AI technology, it offers innovative services such as “AI-generated digital avatars,” “personalized reading lists,” and “oral history memoirs,” effectively bridging the gap between humanistic values and technological power.
For instance, AI algorithms analyse users’ reading preferences to create customized life-themed book lists, while virtual interaction tools allow readers to “travel through time” and engage in simulated conversations with historical figures. Li Jingheng, General Manager of Shanghai Mu Yun Ji Cultural Technology, noted, “AI isn’t a replacement— it’s an amplifier of humanistic value. Through technology, we hope every family’s story can become an enduring spiritual totem.”
As part of the launch event, the bookstore also featured a special exhibition area showcasing rare artifacts from Shanghai’s modern musical history. Highlights included original manuscripts by renowned composers Ding Shande and Wang Yunjie, along with a traditional Chinese jacket worn by the celebrated soprano Zhou Xiaoyan, known as the “Nightingale of China,” at various major events during her lifetime. The display offered
visitors a moving experience of art’s enduring warmth across time.
A Multi-Dimensional Cultural Encounter: From Life Reading Salons to SpaceBound Memories
The grand opening ceremony of Mu Yun Ji Bookstore centred around the creative theme “Echoes of Time and Space Theatre,” blending the historical charm of the Blackstone Apartments with resources from the Shanghai Conservatory of Music to create a cultural experience that is auditory, visual, and interactive. One of the highlights was the Cheng Gexin Life Reading Salon, which combined live musical performances with expert discussions to revive the spirit of Haipai (Shanghai-style) culture. The immersive event transported audiences back to the cultural fabric of the 1940s, offering a vivid reawakening of historical memory.
Cheng Gexin, known as a pioneer of modern Chinese music and the “Father of Haipai Pop,” is best remembered for his iconic composition “Rose, Rose, I Love You”—the first Chinese song to be covered on Broadway. Yet beneath the melodies of his works lie rich cultural and historical references: from the victory symbolism in “Congratulations, Congratulations” to the urban DNA encoded in “By the Suzhou River.” “This is not just nostalgia,” the organizers noted, “it’s a reawakening of the city’s cultural DNA.”
In a futuristic twist, Mu Yun Ji Bookstore also unveiled its first cultural innovation product in partnership with a space technology company: “Xing Nian”—a “Space Memory Capsule” that allows families to send personal stories into space, symbolizing the eternal preservation of life memories. Additional offerings such as STORYWALK narrative journeys and the “Life in Light and Shadow” Immersive Theatre further extend the cultural experience beyond physical boundaries.
A Social Mission: Reviving Family Memory, Fostering a Harmonious Ecosystem
More than just a bookstore, Mu Yun Ji positions itself as a “place to uncover the value of life assets.” Through initiatives like family memoirs, genealogy restoration, and heritage storytelling, the bookstore invites the public to reexamine the meaning of family history and individual life. Li Jingheng, General Manager of Shanghai Mu Yun Ji Cultural Technology, remarked, “Old items like a grandmother’s wooden chest or a father’s work badge carry with them family values and spirit—treasures far more meaningful than material wealth.”
To support mental well-being, Mu Yun Ji also collaborates with professional counsellors to host workshops such as OH Card Self-Discovery Sessions, helping individuals alleviate anxiety and reshape their perspectives on life’s purpose.
On a broader societal level, Mu Yun Ji is committed to promoting inclusive cultural values. Through public initiatives like life culture classes and music therapy programs, it encourages care for marginalized groups, environmental stewardship, and the creation of stronger bonds between individuals, families, and the community—fostering a harmonious and sustainable cultural ecosystem.
The bookstore’s opening event was also supported by volunteers from Donghai
Vocational and Technical College, whose faculty expressed hopes to integrate life education with reading, inspiring students to explore the biographies of notable figures and reflect more deeply on the value of life. Additionally, Mu Yun Ji Bookstore has received recognition from the Shanghai Volunteer Association, with plans underway to jointly establish a volunteer service base.
The launch of Mu Yun Ji marks a new chapter in the integration of life culture and cuttingedge technology. Here, books become vessels for exploring life, music offers healing for the soul, and AI serves as a bridge for cultural continuity. Looking ahead, Mu Yun Ji Bookstore will continue to harness innovation to ensure every life story shines brightly in the long river of human civilization.
ACCA MEMBER NEWS
WESTERN AUSTRALIAN GARDEN OF REMEMBRANCE – PLANNED UPGRADES
The Western Australian Garden of Remembrance (GRM) and Dutch Annex precinct is currently closed to the public. The Department of Veterans’ Affairs (DVA) took the decision to close the site due to serious safety concerns identified over the structural integrity of the walls that make up the existing structures.
The Office of Australian War Graves (OAWG) within DVA has now commenced a phased program of works to redevelop and upgrade the site. The program of works will include the respectful removal of the plaques and ashes contained with the GRM and Dutch Annex, demolition of existing structures, the redesign of the GRM inclusive of community and broader stakeholder consultation, and the construction of the new GRM.
OAWG will shortly commence consultation around the plans for the site, with demolition works intended to commence after Anzac Day 2025. A key element of the redevelopment and upgrade program is consultation with the community and relevant key stakeholders in relation to the design elements of the GRM.
This will include open community consultation sessions where input will be requested from the community and relevant key stakeholders to ensure this is a GRM for the families and other visitors, based around the intent that the broader network of GRMs across Australia should be simple, functional, inviting, respectful, reflective and timeless.
Further information will be made publicly available on the DVA website at: www.dva.gov.au/recognition/officeaustralian-war-graves/current-projects-andannouncements.
The OAWG assures that all plaques, ashes and/ or remains will be handled with the utmost respect and dignity by those undertaking the program of works, including as they are being removed from the current infrastructure, stored during construction and replaced in the new GRM.
We recognise that sites like the GRM are special places for many families and the broader community in Western Australia. The OAWG is currently investigating options for families and the community to continue to safely pay their respects and is committed to ensuring there is as minimal disruption during the redevelopment and upgrades.
Regular updates will be provided to stakeholders as the programs of work progress. However, should you have any questions or concerns about this matter, please feel free to contact our office at wargraves@dva.gov.au, or Amanda Harmer, Assistant Secretary, Office of Australian War Graves on (02) 5163 8343 or amanda.harmer@dva.gov.au.
ACCA MEMBER NEWS
MACARTHUR MEMORIAL PARK OFFICIALLY OPENS AT VARROVILLE, CAMPBELLTOWN
Sydney’s newest crown cemetery, Macarthur Memorial Park, was officially opened at a special ceremony held at the site in Varroville on Monday, 7 April 2025. It is the first new crown cemetery in NSW to open in more than 85 years, marking a historic milestone in cemetery development across the state.
The event was attended by NSW Premier Chris Minns, NSW Minister for Lands and Property Steve Kamper, Catholic Archbishop of Sydney Anthony Fisher, and leaders from 25 faith communities, who gathered to acknowledge the site’s importance as a shared space for remembrance, reflection, and community.
Spanning 113 hectares, Macarthur Memorial Park provides much-needed burial and cremation space for the people of NSW, including 136,000 burial plots and thousands of cremation niches. The park is designed to serve the state’s growing and diverse multicultural and multi-faith population for the next 100 years.
The $125 million development was delivered by Catholic Cemeteries and Crematoria (CCC) and handed over to the NSW Government as public crown land to benefit current and future generations.
Key features of the park include three large chapels - The Sanctuary - with capacity for up to 400 people, a function centre for 250 guests, a café, picnic areas, 20 dedicated burial rooms for specific cultural and religious groups, six lakes, and over eight kilometres of walking and bike trails open to the public during daylight hours.
CCC CEO Lauren Hardgrove said, “We are delighted to provide this park for the people of NSW and look forward to the community embracing this unique facility, which spans 113 hectares in the Scenic Hills and will serve generations to come.
“Macarthur Memorial Park has been inspired by international facilities that welcome not only those honouring their loved ones but also the wider public seeking a place to reflect, connect with friends, or enjoy the outdoors.”
Premier Minns said, “I am excited that this park is now available for the people of NSW and look forward to seeing the community benefit from its purpose as both a place of remembrance and a space for relaxation. The Labor Government has been instrumental in approving this facility to alleviate the fast-diminishing supply of burial grounds in Sydney and uncertainty of who operates them. These parks are quiet and beautiful places of recreation for all the family, schools and other groups of all faiths and cultures, with groves of trees, lakes and open space. For all intents and purposes, they are not cemeteries but beautiful open spaces to be enjoyed by everyone.”
President of the Muslim Cemeteries Board, Mr Kazi Ali OAM, said, “For years, the shortage of burial space has been a growing concern in our community, and we were facing a real crisis. While this crisis has been mitigated by new cemetery spaces across Sydney, Macarthur Memorial Park will play a crucial role in serving the growing Muslim population, providing our families a dignified and appropriate place for burial for generations to come.”
CEO of the NSW Jewish Board of Deputies, Michele Goldman, said, “The opening of Macarthur Memorial Park ends a long journey to deliver new, affordable and appropriate burial space for the Jewish Community. The reality is that the Jewish community had been running out of burial space but thanks to MMP we are ready for the next century.”
Maronite Bishop Antoine-Charbel Tarabay said, “The opening of Macarthur Memorial Park is a momentous occasion for all faith communities in NSW. As Maronites, we deeply value the importance of honouring our deceased loved ones with dignity and respect. This park provides a sacred and peaceful place where families can gather, reflect, pray, and continue their traditions for generations to come. We are grateful for this commitment to ensuring all communities have access to a respectful and enduring place of remembrance.”
In addition to the opening of MMP, Catholic Cemeteries and Crematoria announced the expansion of its Kemps Creek burial grounds, with an additional 4.73 hectares secured for 10,000 future burial spaces, also on crown land.
Archbishop Fisher added, “I applaud the Minns Government for its foresight and action to end the uncertainty about where close to 30 per cent of the NSW population will continue to be buried. Macarthur Memorial Park is truly a place for all faiths and cultures and we are proud to be handing over this valuable asset that has taken 13 years to come to fruition.”
For more information, visit: www.mmpark.com.au
ACCA MEMBER NEWS
EV CHARGERS
August 2024 saw Centennial Park launched their Environmental Sustainability Plan, a roadmap to achieve long-term environmental sustainability.
Centennial Park has a strong history of environmental action having reduced carbon emission by 48 per cent since 2008. As part of the pathway to net zero carbon emissions, and in partnership with RAA, new electric vehicle charging stations have been installed.
Conveniently located between the Jubilee Complex and Wildflowers Café, the 22kW system will take around 45 minutes for a full charge.
The community is welcome to utilise the electric vehicle (EV) charging stations, during Park open hours, whether onsite for funeral, visiting memorial, an appointment or just in the vicinity.
REMEMBRANCE PARKS CENTRAL VICTORIA
The everyday dedication and care of Remembrance Parks Central Victoria’s horticulturalists Neil Gemmill and Jess Morrison was recognised again at the 2025 Eaglehawk Dahlia & Arts Festival.
This year, they took home two first prizes, 1 second prize and Best Exhibit.
In 2023 & 2024, they won Best Exhibit, four first prizes and two second prizes.
In April, Neil was also guest speaker at the Bendigo Garden Club Inc where he spoke about the beautiful gardens, current upgrades and future plans for the cemeteries in RPCV’s care.
ACCA MEMBER NEWS
NEW BUTTERFLY GARDEN OFFERS HEALING AND HOPE
Miscarriage affects one in four Australian pregnancies, yet the grief that follows is often endured alone. A new memorial garden at Bunurong Memorial Park is helping to change this.
On Sunday 4 May, National Miscarriage Awareness Day, Southern Metropolitan Cemeteries Trust (SMCT) opened the Butterfly Garden, a permeant public space designed for reflection, reflection, remembrance and healing for those who have experienced miscarriage or early pregnancy loss.
“This memorial garden has been years in the making, beginning in 2019 with our partnership with Miscarriage Information Support Services,” SMCT Chair Dr Vanda Fortunato said.
A space for families, shaped by families
The Butterfly Garden, a bespoke memorial space devoted to miscarriage and early pregnancy loss is a first for Bunurong Memorial Park. It marks a turning point in how cemeteries can offer more services to their communities to support diverse experiences of loss, grief, and commemoration.
The views of community and Traditional Custodians were essential in building a space that would reflect their experiences and needs. The garden was developed in collaboration with Miscarriage Information Support Services (MISS) as well as Red Nose Australia, Miscarriage Australia, and Monash Health, with funding from the Australian Government.
Their feedback in contributing to building a public space devoted to losses like miscarriage allows community members to share their
grief together, rather than grieving in silence. It allows parents and families to remember and commemorate their children in a special, personalised space, united with those who have experienced similar losses.
The garden also aims to raise public awareness of miscarriage and encourage more open conversations around early pregnancy loss. It forms part of SMCT’s broader commitment to inclusive memorial spaces.
“This garden is a deeply heartfelt space, created to honour and remember all those touched by the loss of a baby, and to stand alongside those who support them,” said Dr Fortunato.
“Together with the MISS community, we’ve carefully developed this garden based on what families told us they needed. SMCT is proud to have invested in making this vision a reality.”
Opening the conversation
SMCT held a public launch event for the garden on Sunday 4 May, which coincided with National Miscarriage Awareness Day, to officially open the new garden and invite families to experience the space for the first time together.
The event brought together community, government, and industry peers, including Grief Australia, Miscarriage Australia, and
representatives from Victorian Parliament including State Member for Mornington Chris Crewther and Member for South-Eastern Metropolitan Region Lee Tarlamis OAM.
All in attendance were keenly aware of what this space means to many in the local community, and the weight of giving voice to a profound grief experienced by so many families.
“Remember, this garden is for you – created with and for the community,” Dr Fortunato said.
The Butterfly Garden is open year-round and accessible within Bunurong Memorial Park to all members of the public.
by Jonathan Lang Photography
Photos
INDUSTRY NEWS
INSTITUTE OF CEMETERY AND CREMATORIUM MANAGEMENT (ICCM)
It is a great privilege to be invited to write to you, as the members of the Australian Cemeteries and Crematoria Association in my position as the Chief Executive of the Institute of Cemetery and Crematorium Management (ICCM).
Having taken over the post in April of this year, it is of particular importance to me that the sense of community we feel as professionals working within the bereavement ‘space’ is nurtured and developed wherever possible, including forging greater connections between allied organisations both at home and overseas.
With that in mind, it may be useful to share who ‘we’ are as the ICCM! The Institute of Cemetery and Crematorium Management was founded in 1913 to represent and support professionals working within cemeteries and crematoriums, and also the broader bereavement sector. Today, we serve local authorities, private operators, and individuals working within the funeral space across the UK. Our mission is to raise standards through representation at the highest levels, promote best practice through a wide variety of training programmes, and support sustainable, ethical approaches to bereavement care. A powerful example of our collaborative success for members (and the bereaved community) is evident when considering our metals recycling scheme. Over the past 20 years, this has enabled crematoriums to recycle orthopaedic implants and metal residues left after cremation, raising over £20 million for charities nominated by our members.
As for me? I have been working within the wider ‘bereavement services’ space for 30 years. Starting as a funeral director, crematorium technician, grave digger and service manager during this time in both the public and private sectors, I have been fortunate enough to work with some fantastic people and lead teams through the most challenging of times with bereaved people at the centre of everything we do.
My professional involvement with the ICCM began around 15 years ago, but in 2017 I left my operational roles to join the Institute’s team full time as a Technical Officer, progressing to Deputy Chief Executive in 2023.
The main goal in my current role is to build on the previous 110+ years of progress that the organisation has provided through continued support to our members. In the immediate, this will involve guiding us, as a team, through the trepidation surrounding the changes which are occurring in and around our sector at the moment. Most notably, regulatory changes that will affect our members regarding the continued implementation of the new Medical Examiner’s system, amendments surrounding the formal introduction of the Process Guidance note for crematoria and the changes presented through the recent invitation for consultation by the Environment Agency regarding Standard Rules Permitting for cemeteries.
All of this change is further set against a backdrop of the UK Law Commission’s ongoing review into current funerary practices, which may present the most significant modifications to the way we deliver services within our sector for over a century. When looking to our colleagues in Scotland, further change has been a constant in recent years. Most recently with the introduction of the Funeral Director Code of Practice, The Burial (Applications and Register) (Scotland) Regulations 2024 and The Burial (Management) (Scotland) Regulations 2025. It could therefore be said that we are at the beginning of a long journey of sectorwide change, and the ICCM will be there for its members to deliver both guidance and support, and the tools to continue providing meaningful services to bereaved people.
Having recently spoken with your own Chief Executive, Ben Kelly, it is clear to me that our organisations have a lot in common. The tenets of the ACCA being there to support, empower, promote, innovate and inform its members is brilliant to see and I trust that as members of your organisation, you feel that the ACCA is as valuable a resource in enabling you to provide the best possible services you can to your communities as our own ICCM members do.
It is also particularly encouraging as we look to the future at ways of sharing experiences in a space which can often be a difficult and emotive area of service provision. Both Ben and I are keen that our members are heard and supported, which in turn creates an exciting opportunity for us and our organisations to be able to foster a relationship that widens our communities and ability to provide a louder voice to champion our efforts wherever possible.
As we look forward to the future, I would like to leave you with some words that I shared with the ICCM membership in my introductory Journal article which I feel sums up ‘who we are’ as professionals working within this space:
‘We have proven that we are committed, adaptable and ready to face challenges as they present themselves and wherever possible, before they even show themselves. We are resilient, dedicated and positive in our approach to do the ‘right’ thing wherever we can for the benefit of those that we are fortunate enough to provide assistance to’.
I sincerely hope that some of these words provoke a feeling of familiarity within the ACCA membership as we all continue striving to provide the best services that we can. There is a distance between our organisations geographically, but I am sure that the passion, care and dedication of both the ACCA and ICCM members is similarly evident in all that we do.
Best wishes to all at the ACCA over the coming months, from your colleagues at the ICCM.
INDUSTRY NEWS
DYING MATTERS AWARENESS WEEK 2025: A TIME TO REFLECT ON THE CULTURE OF DYING
Each year, Dying Matters Awareness Week provides a timely and vital opportunity to bring conversations about death, dying and bereavement into the light. In 2025, the week runs from the 5th to 11th May, and the theme is one that resonates deeply across all aspects of our sector: ‘The Culture of Dying Matters’.
Hosted by Hospice UK, Dying Matters has grown into a nationally recognised campaign aimed at helping people talk more openly about dying, death, and grief, and to take simple steps that can make end-of-life experiences more compassionate and informed. Whilst it may surprise some to learn that this campaign began back in 2009, the founding idea was simple but powerful: to challenge the taboos surrounding death and encourage honest, supportive conversations.
Over the years, Dying Matters has become much more than a campaign week. It has evolved into a movement that encourages individuals, communities, and professionals to reflect on how we talk about dying and how that, in turn, shapes our experiences at life’s end. For many of our members, whether working in cemeteries, crematoria, or bereavement services, this movement aligns closely with the values of dignity, openness, and care that we champion every day.
What Does ‘The Culture of Dying Matters’ Mean to You?
This year’s theme invites us to consider not just whether we talk about death, but how we do so. Culture, in this sense, encompasses everything from beliefs and practices to policies, workplace environments, and interpersonal attitudes.
We therefore encourage all ICCM members to take some time during the week to reflect on what this culture looks like in your setting. How do the people who access your services experience conversations about dying? What unspoken norms or expectations influence your work? And importantly, what could be done differently to create a more open, inclusive, and supportive environment?
These are big questions, but they are at the heart of meaningful change. Your reflections can help move our collective understanding forward and ensure that death and dying are treated not as topics to avoid, but as natural and important parts of life.
Share Your Stories
We know that many of you will be marking Dying Matters Awareness Week through events, talks, exhibitions, or quiet reflection. We would love to hear about them. Please consider sharing your activities, stories, or reflections with us so we can highlight the range of meaningful work taking place across the sector. We’ll be compiling a selection to feature in a future ICCM Journal article, showcasing the creative and compassionate efforts of our members.
Find Out More
To learn more about the campaign, visit the Dying Matters Awareness Week homepage here:
This article has been republished with the permission of ICCM.
INDUSTRY NEWS
BILLWILL: LIGHTENING THE ADMINISTRATIVE LOAD FOR FAMILIES
When Colin Jowell’s father died in 2020, his family wasn’t unprepared. His dad was a lawyer who had left behind a detailed 60-page Letter of Wishes. And yet, even with that level of planning, the practical reality was overwhelming. One single bill took nine months to resolve. The family still spent hours on the phone, tracking down documents, and managing day-to-day admin while grieving.
That experience raised a confronting question: If this is how hard it is for us, what happens to families who don’t have legal training or a detailed plan in place?
That question led to the creation of BillWill - a digital Letter of Wishes and Concierge service built to ease the often-invisible burden left behind after death.
Wills are essential, but they can’t and shouldn’t hold everything. They’re legal documents, costly to update, and not designed to capture the details of modern life - often complex, digital and invisible. The BillWill Letter of Wishes fills that gap. It captures the financial, practical, and personal information families actually need but often struggle to find.
With up to 20 guided modules, it helps individuals document:
• Financial: e.g Live bank balances, loans, bills, super, subscriptions, and insurance
• Practical: e.g Digital accounts, service providers, pet care, and household admin
• Personal: e.g Funeral and memorial preferences, instructions for remains, messages for loved ones, and care guidance for children or dependents
Because it’s digital, users can update information easily and at no cost, avoiding the need to revise a will every time something changes. Everything is stored securely and can be shared with nominated contacts when the time comes.
For the funeral industry, BillWill offers a meaningful way to support families before the need arises. Clients can complete the Letter of Wishes independently or alongside your pre-need offer. As we know, even capturing the basics, such as what to do with remains, who to notify, and the kind of service they want, can prevent delays and distress at an already emotional time.
If no plan exists, or if families are overwhelmed, BillWill Concierge can step in. Included with the Letter of Wishes or available as a standalone service, the Concierge team handles the closure and transfer of accounts after death. From energy bills and mobile plans to toll tags and streaming subscriptions, BillWill acts as a single point of contact so families don’t have to face it alone.
For the funeral industry, it’s a way to extend care beyond the service. To offer families both clarity and comfort in one of life’s hardest moments.
Life is complicated. A legacy shouldn’t be.
To find out more or explore partnership opportunities, contact Colin at colinjowell@billwill.com.au or visit www.billwill.com.au
INDUSTRY NEWS
$25,000 TO DIE AT HOME: THE FEDERAL GOVERNMENT’S END OF LIFE PATHWAY
Starting July 1, the federal government is rolling out the End of Life Pathway, a new funding plan that gives older people with a life expectancy of less than three months more in-home resources.
Helping them die at home is a smart and strategic initiative. With the huge baby boomer population approaching their 80s, the health and aged care systems are bulging at the seams. It makes sense to keep people out of hospitals.
Participants of the End of Life Pathway are eligible for $25,000 to be spent on a long list of approved services such as nursing care, respite care, domestic assistance, physio, occupational therapy, social support, home modifications, music therapy, etc. The $25K is in addition to the palliative services already offered by their state or territory.
It sounds great in theory, but the practicalities may not be so rosy.
There have been long delays in the aged care system for years as older people wait for the availability of home care packages and the services they provide. The federal government says the long-awaited aged care reforms will address those long waiting lists, but without a large increase in the capacity of aged care service providers, I don’t know how that’s going to achieved.
Meantime, a spokesperson for the Department of Health and Aged Care told me that “there will be no waitlist for access to funding under the End of Life Pathway for eligible participants”.
As for being assessed as eligible…
“Timeframes will be influenced by a range of factors, including the supply of necessary medical information,” said the spokesperson.
Staffing the Pathway
Obviously, the additional funding will be useless if there’s no additional staff to provide the services. End of life doulas do not appear on the approved services list. They argue that it’s a missed opportunity to lighten the load.
End of Life doula and trainer Helen Callanan said, “If the goal of this funding is to support more people to die well at home, it makes no sense to exclude the very practitioners trained to accompany people through this time and the many stages it encompasses”.
Meantime Denise Love has delivered community care for decades, having worked as a palliative care nurse and a death doula. She’s regularly faced with a lack of available palliative care and allied health services for her clients.
“Many of my clients die within three weeks and palliative care hasn’t even visited. People don’t always have pal care options where they live, but they do have death doulas,” she said.
“It can take weeks to find an allied health provider, and that means I’ve also had clients who were unable to go home to die.
“My dream is that we will integrate into the system just as social workers, occupational therapists, and physios have done, with our own provider codes under a simple but sustainable Code of Practice for Doulas,” said Ms Love.
The End of Life Pathway is part of the new Support at Home program, which will replace the current Home Care Package program. This shakeup of the aged care system is a result of the damning Royal Commission into Aged Care Quality and Safety which revealed a system in crisis. The reform aims to make the sector more regulated and transparent, improving the care of older Australians.
Let’s hope it does.
You’ll find more about the Pathway at thebottomdrawerbook.com.au/blog
Lisa Herbert
ACCA COMMITTEE UPDATE
CREMATION STANDARDS COMMITTEE: HELP SHAPE THE FUTURE OF OUR INDUSTRY
With the launch of the Australasian Advisory Committee, the Australasian Cemeteries and Association (ACCA) has step forward in uniting to tackle critical safety this is just the beginning. inviting members across the sector to help shape the through additional national and working groups that will focus on other pressing areas of our profession.
These groups will bring together dedicated volunteers — from frontline staff to senior leaders, suppliers, consultants, academics, and regulators — to collaborate on real-world solutions to the challenges we face today and into the future. They are your opportunity to make a lasting contribution to your industry, influence policy and best practice, and be part of something bigger than your day-to-day role.
The committees will meet primarily online, with opportunities to share their work at ACCA’s national events as well as through partner associations across Australia, New Zealand, and internationally. If you’ve ever wanted to be involved in driving positive change, this is your chance.
One of the key new initiatives we’re launching is the development of National Cremation Standards, including a focus on emissions reduction and environmental sustainability This will be a major step forward for the Australian deathcare sector.
While the idea of creating a new standard may sound daunting, we are not starting from scratch. With strong support from the International Cremation Federation (ICF) and reference to best practices in the UK and Europe, we have a solid foundation to build from. Our goal is not to reinvent the wheel, but to improve upon it and make it fit for purpose here in Australia.
To kick this off, we plan to hold a working session in June to begin drafting the new standards, particularly focusing on cremation emissions. The aim is to follow the path of the British standard, which allowed for a phased implementation. The results in the UK have been outstanding — significant reductions in harmful emissions, improved community outcomes, and better long-term sustainability for the sector.
Why is this important? Because as death rates rise, so too will our environmental impact — unless we act now.
For example, if implemented in South Australia, these standards could reduce:
• Particulate Matter by 97.5% (945 kg/year)
• Hydrogen Chloride by 89.1% (473 kg/year)
• Mercury by 99.2% (22.5 kg/year)
• Carbon Dioxide by 53% (182,250 kg/year)
And in New South Wales, with its larger population, the potential reductions are even more substantial:
• Particulate Matter by 12,600 kg/year
• Hydrogen Chloride by 6,300 kg/year
• Mercury by 300 kg/year
• Carbon Dioxide by 2,430,000 kg/year
These aren’t just numbers — they represent a cleaner, more responsible future for our industry and the communities we serve.
We want voices from across the sector — including crematoria operators, technicians, manufacturers, regulators, and council representatives — to be part of this conversation. Your insights, experience, and commitment are vital.
This committee will meet regularly online, with some offline work in between. The time commitment is manageable, and the impact is real. Participation is open to all levels of experience — from seasoned professionals to emerging leaders — and we especially encourage those with a passion for environmental sustainability and cremation operations to get involved.
If you’d like to take part or want to find out more, please contact Ben Kelly at ben@accaweb.com.au
This is your chance to be part of a national initiative that will help shape the next chapter of our industry. Let’s work together to ensure our sector is sustainable, forward-thinking, and fit for the future.
ACCA COMMITTEE UPDATE
ARE YOU PREPARED: THE IMPORTANCE OF A DISASTER MANAGEMENT PLAN FOR YOUR CEMETERY
The recent cyclone and devastating floods in South-East Queensland have once again reminded us of nature’s power and unpredictability. Despite advanced weather alerts and extensive emergency messaging, the truth remains: when disaster strikes, there is often little time to react. That’s why proactive planning is essential.
For cemeteries—places of remembrance, reflection, and dignity—the impact of a natural or man-made disaster can be particularly distressing. Damage to memorials, disruption of services, and inaccessible grounds don’t just affect operations—they affect the emotional well-being of the community. So, the question must be asked: how prepared is your cemetery to respond to disaster?
Why Every Cemetery Needs a Disaster Management Plan
Disasters don’t wait for convenience, and they don’t always come in the form of cyclones or floods. A fire caused by faulty wiring, a gas leak, vandalism, or a major IT outage can all have serious consequences. Preparing for these scenarios isn’t about pessimism—it’s about resilience.
A well-developed disaster management plan helps to:
• Minimise Damage: Proper planning can protect memorials, infrastructure, and critical records.
• Ensure Safety: Clearly defined protocols help to reduce the risk to staff and visitors.
• Accelerate Recovery: A trained and prepared team can resume operations quickly and with minimal disruption.
• Preserve Reputation: Effective crisis management maintains public trust and demonstrates responsibility.
Key Elements of an Effective Cemetery Disaster Plan
1. Risk Assessment
Begin by identifying risks most relevant to your location and operations. These may include:
• Operational risks (e.g. electrical faults, IT system failures)
• External threats (e.g. vandalism, cyberattacks)
Assess the likelihood and potential impact of each risk to help prioritise your response strategies.
2. Communication Plan
Internal Communication:
• Clearly assign roles and responsibilities to staff members.
• Establish a chain of command and decision-making authority.
External Communication:
• Keep an up-to-date contact list of funeral directors, suppliers, contractors, and emergency services.
• Store both digital and printed copies in secure, easily accessible locations.
Media and Public Relations:
• Nominate a spokesperson.
• Prepare draft public statements in advance to be adapted during a crisis.
3. Site Security and Safety Protocols
• Allocate responsibility for checking and securing the site.
• Develop evacuation and lockdown procedures if required.
4. Resource and Equipment Management
• Maintain emergency supplies: fuel for generators, torches, batteries, first aid kits, personal protective equipment, etc.
• Regularly inspect and test emergency equipment.
5. Training and Simulation Drills
• Run annual training sessions and practical exercises.
• Include all relevant staff to build familiarity and preparedness.
• Hold debrief sessions to identify improvements.
• Regularly back up digital records, with offsite or cloud storage options.
• Maintain printed copies of essential documents such as burial maps, schedules, and contact lists.
Contingency Planning: Redundancy is Crucial
A disaster plan should never depend on just one person. Ensure critical knowledge and roles are shared across multiple team members. Ask yourself:
• Who takes over if a key staff member is on leave or uncontactable?
• Who notifies funeral directors if services must be delayed or cancelled?
• How do you communicate during power outages or mobile network failures?
• Who assesses and documents damage for insurance and restoration?
By building redundancy into your plan, you reduce the risk of operational paralysis.
Keep It Alive: Don’t Let Your Plan Gather Dust
A disaster plan should be a living document one that evolves with your organisation and environment. Ensure it is:
• Reviewed annually or after any significant event.
• Updated with staff changes and contact information.
• Practised through drills and simulations. Involving your team in these reviews fosters a shared sense of ownership and readiness.
Think Big: Plan for the Worst-Case Scenarios
It’s uncomfortable, but necessary, to consider the most extreme scenarios:
• What if a cyclone floods the site and causes a prolonged power outage?
• How would you cope if a fire destroyed your administration building?
• What are the most critical functions to restore first?
Planning for the worst prepares you to respond with confidence—whatever the scale of the incident.
Ready to Start? Use a Template
If you’re unsure where to begin, start with a template such as those provide by Work Safe Australia https://www.safeworkaustralia. gov.au/doc/emergency-plan-template
Or Australian Government Business.com.au https://business.gov.au/planning/businessplans/develop-an-emergency-managementplan
These provide structure and cover essential areas like risk assessment, communication strategies, and emergency procedures. Adapt it to suit your cemetery’s specific needs.
Better Safe Than Sorry
Hopefully, your disaster management plan will never be used. But if the worst happens, a clear, tested, and team-driven plan will prove invaluable. The effort you invest now will save time, reduce stress, and help your community heal faster.
Take action today—because when it comes to disasters, it’s not a question of if, but when.
By the Australasian Safety Advisory Committee
6. Data and Record Protection
AFDA CONFERENCE
REFLECTIONS ON THE AFDA CONFERENCE IN HO CHI MINH CITY
It has been an absolute privilege to attend the Australian Funeral Directors Association (AFDA) Annual Conference in Ho Chi Minh City, Vietnam. This conference has been an incredibly productive and engaging event, featuring outstanding speakers and insightful discussions on a wide range of topics.
One of the most valuable aspects of the conference was the opportunity to engage in meaningful conversations with AFDA members and suppliers. These discussions focused on how we can work more closely together to better serve families in need, foster clearer communication, and strengthen relationships across the industry.
Key Highlights from the Conference
John Adams – The Changing Nature of the Funeral Industry
John Adams, a fourth-generation funeral director from the UK, published author, and podcast host, delivered an inspiring presentation. He has been a strong advocate for incorporating death, dying, and bereavement education into the UK national curriculum and is eager to see this initiative adopted worldwide. John also spoke about the evolving funeral industry in the UK and how these changes provide valuable lessons for Australia as we navigate our own challenges. Additionally, he participated in a panel discussion alongside representatives from the UK, Europe, New Zealand, and North America, offering insights into shifting regulations, new initiatives, and industry challenges.
Marc Foi – The Power of AI
Marc Foi delivered an enlightening talk on artificial intelligence and its profound impact on our sector and everyday life. His presentation highlighted how deeply ingrained AI has become in our operations and decisionmaking processes. His infectious enthusiasm sparked thought-provoking discussions on how AI can be leveraged to improve efficiency and service delivery in our industry.
Stephen Pugh – Right Place, Right Time
Stephen Pugh, CEO of QLD Label Makers, shared a compelling and passionate talk about seizing opportunities and taking calculated risks in business. He emphasised the importance of supporting and nurturing staff and introduced the CARE values: Consistency, Accountability, Respect, Excellence, and Sustainability. His insights resonated deeply with attendees, reinforcing the significance of leadership and workplace culture in our industry.
Cat Thao Nguyen – A Powerful Story of Resilience
The keynote speaker at the luncheon, Cat Thao Nguyen, Managing Director of Global Ready LLC, delivered a moving and unforgettable speech. She shared the emotional and powerful story of her family’s escape from war-torn Vietnam, her birth in a refugee camp, and her journey to Australia. Overcoming immense hardship and poverty, she secured a scholarship to study law and commerce and went on to build a successful career. Cat also provided insights into Vietnamese funeral traditions and shared a deeply personal story of loss, illustrating the lasting impact of compassionate funeral services. Her speech left few dry eyes in the room and served as a poignant reminder of the profound role we play in supporting grieving families.
Exploring Ho Chi Minh City
Beyond the conference sessions, AFDA organised a series of educational tours throughout Ho Chi Minh City. This vibrant city, rich in history, offered valuable cultural insights. The lingering effects of the Vietnam War remain visible, particularly through the ongoing impact of Agent Orange, yet the resilience and warmth of the Vietnamese people were truly inspiring. Vietnam has emerged as a rising powerhouse in the AsiaPacific region, and experiencing its history and culture firsthand was an unforgettable part of the conference.
AFDA Presidential Handover
On the final evening, we had the honour of witnessing the AFDA presidential handover. Kelly Scott concluded her successful twoyear term, during which she spearheaded the introduction of the Funeral Learning Hub and strengthened collaboration with ACCA and state associations. Asha Dooley now begins her tenure as president, sharing her vision for the future—focusing on changing public perceptions of the industry, driving higher operational standards, and advocating for regulatory improvements that will bring positive change.
A Shared Passion for the Industry
The biggest takeaway from this conference was the immense pride and passion that so many attendees have for this industry. For those in attendance, this is not just a job—it is a calling. Their dedication and commitment were truly inspiring, leaving me humbled and honoured to be part of such an important profession.
Moving forward, AFDA and ACCA will continue working together to bridge the gap between funeral directors and cemetery and crematoria professionals. I encourage everyone in our industry to connect with their local funeral directors, build relationships, and involve them in discussions when considering changes. Attending AFDA events is an excellent opportunity to form valuable connections and gain a fresh perspective on the industry. The more we communicate and collaborate, the stronger our industry will become for the families we serve.
Ben Kelly
INDUSTRY NEWS
BEYOND THE PRICE TAG: A THOUGHTFUL TAKE TO ETHICAL SOURCING IN THE FUNERAL INDUSTRY
As professionals who work closely with grieving families, we often focus on emotional support, empathy, and helping people make difficult decisions. But there’s another layer we don’t always talk about — and that’s the integrity of the products we offer.
Families are relying on us to present them with choices that are not only appropriate, but trustworthy. And in today’s landscape — where platforms like Temu and others offer massproduced memorial products at the click of a button — it’s never been more important to consider what sits behind the price tag.
In today’s world, with rising costs and tight budgets, it’s easy to be drawn to the lowest price. Online platforms offer tempting deals that seem to make shopping simple and affordable. Even though I hate to admit it, I myself have taken up these offers at times. But often, as we know those low prices come with hidden costs—on people, on quality, and on the communities behind the products.
When families choose something to honour a loved one—whether it’s an urn, a keepsake, a coffin, a floral arrangement —the meaning behind that item matters. It’s about more than just price. It’s about trust, care, and respect.
We understand that everyone values different things. For some, ethical sourcing and supporting small businesses are essential. For others, affordability or style may come first. Both are valid, and the goal is to offer clear, honest choices so families can find what feels right for them.
When we started offering urns 15 years ago, it was important that we considered all of this. It has meant we were better prepared for the changes in purchasing habits today. While it doesn’t make us immune to challenges, it makes us more aware. Being ahead of the game is a lot on any business, especially for those who are conducting a service that is needed right now but it is so important to stay relevant and adjust as needed.
Many of the products we sell are copyrighted designs, helping our suppliers protect their work and support families from a genuine place. When we take on a supplier, we carefully consider all these factors and have educated ourselves on what makes a quality urn—from the metals used to the craftsmanship involved.
It’s worth remembering that “made in the same place” doesn’t always mean “made with the same care” — especially when it comes to the people who craft these items and the communities where they live.
Choosing products from suppliers who respect intellectual property also helps combat design copying, which can harm artisans and the people they work with. We appeal to everyone’s sense of fairness here — no one wants their creative work ‘stolen,’ especially when it affects families seeking something authentic.
A Note on Assumptions
Affordability means different things to different families. While we may think offering the most affordable choice or emphasising affordability is thoughtful, it can sometimes achieve the opposite of compassionate service. Our job is to offer clear, honest options so families can make informed choices that fit their situation.
At the heart of this is understanding personal value. Every family values something different—whether it’s ethical sourcing, price, style, or sentimental meaning. While ethics are paramount to some, others prioritise different aspects, and both perspectives deserve respect. It’s possible to honour all values without compromising our own standards.
To ease the burden of this on your already full plate and workload you can ask any of the below questions, so that you can have clarity on the sourcing and quality of the products you offer:
Remember that you want the information about the range you offer from that supplier. For example, if one item is ethically sourced but you supply another what are the particulars for that range.
• Can you share your statement on ethical sourcing and anti-modern slavery policies?
• Are the designs original and protected by copyright?
• Where are the products made, and can you tell me about the care and craftsmanship involved?
• What materials are used, and how do you ensure they are high quality and durable?
• Do you provide a warranty or guarantee for your products?
• How do you handle sustainability in your product choices and packaging?
• What support do you offer if there are any issues after purchase?
• Do you have relationships with your suppliers and have you visited their factories?
• How do you vet the companies you work with?
Having this information can help you confidently guide families to choices that align with their values and needs, without complicating your own process.
It’s about offering a perspective that helps all of us think beyond the price tag and understand the deeper impact of the choices we make.
As I think you all know price is important, but it isn’t the only factor. What we do is about meaning.
ACCA MEMBERSHIP
CEMETERIES AND CREMATORIA, FUNERAL DIRECTORS, INDUSTRY CORPORATES AND BUSINESSES!
The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.
MEMBERSHIP CRITERIA
Full Membership:
Organisations that administer the affairs of a Cemetery and/or Crematorium in Australasia.
SUITED TO CEMETERIES AND CREMATORIA
Corporate Membership:
Shall be incorporated organisations or trading enterprises considered worthy of membership associated with the burial or cremation industry who satisfy the Board that one or all of their activities assist and complement the work of the association and/or other members.
SUITED TO INDUSTRY SUPPLIER COMPANIES
Affiliate Membership:
Shall be persons considered worthy of such classification associated with the burial, cremation or allied industry who are not otherwise qualified to become an associate fellow, associate member or corporate member of the association.
SUITED TO FUNERAL DIRECTORS
ACCA MERCHANDISE
How to Order
Please visit our webpage at accaweb.com.au/publications/resources to download the Order Forms and return to the Secretariat.
ACCA Brochures
The quality print brochures ACCA produces, offer cemeteries a way to inform their customers on the subjects of memorialisation and cremation in a take-home brochure. Our members find this extremely valuable in conveying to the public this sensitive, and sometimes complex information in the form of reading material that can be easily understood, allowing informed decisions to be made about the services available to them.
ACCA NEWS Complimentary to all Members
The ACCA News magazine is published 4 times per year, and is dedicated to the cemeteries and crematoria industry in Australasia. Via electronic distribution, the readership is estimated to be over 2,000 within Australia and also internationally. The only magazine in Australia dedicated to the Cemeteries and Crematoria industry, it also promotes the latest in innovation, safe work practices, industry equipment and also events designed to help communicate the message of memorialisation and comfort to our communities.
ACCA News Advertising
Advertising in this publication is the ultimate way to promote your business or services to the cemeteries and crematoria industry and to increase your exposure. If you are interested in advertising in the ACCA News please contact the Secretariat on (03) 9863 6914 or email: admin@accaweb.com.au
ACCA News Contributions
ACCA also uses its magazine to encourage members to contribute summaries of interesting events or information pertaining to our industry that you believe other members would find beneficial. Please feel free to forward your articles to us for consideration of inclusion in the ACCA News.
LIFE MEMBER HONOUR ROLL
Koos Adrichem
David Beames
John Campbell
Pieter Den Boer
Keith Joyce (Dec)
Karen Hinrichsen
David Lusby (Dec)
Peter Maclean AM
Bruce Macumber
James Mckay
Lawrie Miller OAM
Brendan O'Connor
ARE YOU READY TO BECOME A MEMBER?
Tony O’Connor (Dec)
Greg Taylor (Dec)
Darryl Thomas OAM
Armen Mikaelian
Bryan Elliott
David Molloy
Full Memberships, Corporate Memberships and Affiliate Memberships
Available. Contact the Secretariat today via emailing admin@accaweb. com.au
ACCA SECRETARIAT:
552 Victoria St, Wurundjeri Country, North Melbourne Victoria 3051
T: +61 3 9969 7780
E: admin@accaweb.com.au
W: accaweb.com.au
Norwalk Precast Burial Systems Delivers Geelong Vaults to Payneham Cemetery
Late in 2024, Norwalk Precast Burial Systems proudly delivered 22 of our pre-cast Geelong Vaults to Payneham Cemetery in South Australia. This project marked another successful collaboration within the industry, ensuring high -quality and long-lasting burial solutions for the community.
Sara K from Payneham Cemetery shared her thoughts on the installation, stating, "This significant project, featuring state-of-the-art Norwalk Precast Burial Systems Pty Ltd vaults, was expertly executed by the dedicated team at Payneham Cemetery and Saggese Transport & Crane Services Pty Ltd."
The vaults were delivered to Payneham Cemetery by N & J Wright Transport, then unloaded and lifted into position by Saggese Transport & Crane Services Pty Ltd. The seamless delivery and installation process were made possible through the expertise of all parties involved, ensuring precision and efficiency throughout.
Manufactured at our purpose-built facility in Seymour, Victoria, each Geelong Vault is designed to hold up to three interments. These vaults provide a structurally sound and aesthetically refined solution that meets the evolving needs of cemeteries.
At Norwalk, we take great pride in supporting cemeteries with products that uphold the highest standards of craftsmanship and reliability. This project is another example of our commitment to providing quality and sustainable burial solutions. We appreciate the trust placed in us by Payneham Cemetery and look forward to continuing to serve cemeteries across Australia with our superior precast systems.
“We are delighted with the opportunity to collaborate with Norwalk Precast Burial Systems, which has led to a fantastic outcome for the Payneham Cemetery vault installation. Norwalk has once again demonstrated its industry-leading expertise, delivering a superior product that seamlessly integrates durability, precision engineering, and aesthetic refinement. Their unwavering commitment to quality, coupled with an unparalleled ability to accommodate complex logistical demands, underscores their status as the preferred supplier for premium burial solutions. We highly recommend Norwalk Precast for any project demanding the highest standards of reliability, efficiency, and distinction in memorial infrastructure.
Jamie Strachan, General Manager Payneham & Dudley Park Cemeteries Trust Inc
Crecycling. Our invention. Our passion.
Curious? Scan the QR.
Crecycling is the sustainable solution for crematoria. Together we are working towards a more circular industry.
Reliable, efficient, transparent.
ACCA BROCHURES
HAVE YOU GOT YOURS?
The quality-print brochures ACCA produces offer cemeteries a way to inform their customers of the subjects of memorial and cremation in a take-home brochure. Our members find this extremely valuable in conveying to members of the public this sensitive, and sometimes complex, information in the form of reading material that can be provided to customers, where they may absorb the information at home and make informed decisions about the services they wish to undertake.
HOW TO ORDER
Please email admin@accaweb.com.au for an order form. Simply complete and return via email where our friendly staff are waiting to process your order. Order Today!
AFDA REPORT
AUSTRALIAN FUNERAL DIRECTORS ASSOCIATION
As the new National President of AFDA, I am very proud to present my first report. Firstly, I would like to acknowledge and thank immediate Past President Kelly Scott for her leadership over the last two years. Kelly’s tenure has been marked by unwavering dedication and a member-focused approach, setting a high standard for future leadership.
Among Kelly’s many achievements was the launch of the Funeral Learning Hub – a gamechanger for AFDA members by providing flexible, on-demand training, leading a review of the AFDA Constitution, collaborating with key stakeholders such as Palliative Care Australia, and strengthening our voice in government advocacy. Her efforts have laid a strong foundation for AFDA’s future, supported by a strategic branding review of which the outcomes are set to be implemented.
As I step into this role, I reflect on the contributions of Past Presidents. Andrew Pinder taught us about scale and standards, while Adrian Barrett emphasised the importance of controlling the narrative of what funeral directors do and why we do it. Kelly Scott, with her focus on community and connection, has set a precedent that I aim to build upon.
Over the next two years, myself and the National Executive of Deanne McLeod (Senior Vice President); Luke Gregson (Junior Vice President) and James MacLeod (Treasurer), along with our National Councillors and Divisional Councillors will look to drive change and listen to our members as the AFDA continues to evolve as the peak Australian funeral body.
My vision for the Association is centred around revitalisation and innovation. In this age of disruption and change, it is imperative that we build upon our past achievements while embracing new ideas and technologies. Now more than ever, we need to focus on why we do what we do and why the AFDA is the leading Australian association.
By fostering a more collaborative approach with industry members such as ACCA we can create a more well-rounded Association that provides a strong voice for our members and the industry as a whole.
As we look to the future, the AFDA must be the leading voice that all levels of government and the media turn to for guidance. We have made significant progress in this area, but there is still work to be done. By following the strategic plan set out by the National Council, we will further strengthen our position over the next couple of years in this area in combination with the promotion of our professional standards which have set the benchmark for the industry.
Thank you to the ACCA members who joined us for the 2025 AFDA National Convention in Vietnam. Over 220 members and industry colleagues from all around Australia and the world gathered for four jam-packed days to learn, network, socialise and experience a new destination and culture. The AFDA National Convention is also the time that we recognise and award some of our highest honours and I congratulate Past Presidents John Fowler OAM and Michael Tobin on being awarded the honour of Life Membership of AFDA, two very deserving recipients who have devoted a great deal of time to our Association.
This year AFDA is celebrating its 90th year and we would like to extend an invitation to all ACCA members to join us for AFDA’s 90-year anniversary celebration weekend to be held from Friday 29 - Sunday 31 August at the Sofitel Melbourne on Collins culminating in the 90th Anniversary Dinner taking place at the historic Forum Theatre. AFDA has a dedicated working party committed to the planning of this event ensuring this significant milestone is reflected in a weekend of celebration, reflection, and excitement for the future. It will be a truly special occasion, with a number of formalities and entertainment planned to ensure an unforgettable weekend. Keep an eye out for further details which will be released shortly. In the meantime, mark Friday 29 - Sunday 31 August 2025 in your calendars for AFDA’s 90year anniversary celebration.
The next six months promise to be an exciting time for AFDA as we celebrate our 90-year anniversary. I look forward to seeing many ACCA members at the event, and if not, connecting with you throughout my term as AFDA National President.
Regards Asha Dooley National President
STATE REPORT
CEMETERIES & CREMATORIA ASSOCIATION OF VICTORIA
CCAV Annual Conference 2025 was held on 26 to 28 March in Shepparton.
Building
cemeteries for tomorrow
Dr Jordan Nyugen was the opening keynote speaker at the conference who completely wowed the attendees with this presentation, which showed us through his warmth, compassion and humour a very thoughtprovoking session together with his robot Koobo for making beautiful memories and improving independence and where technology, innovation and ideas can take us if we think outside the square.
Waste Management, Biodiversity, Community Engagement, Social Media, the world of Cybersecurity and much more were topics covered as we consider ‘building cemeteries for tomorrow’.
We held our 60th anniversary celebration dinner, a wonderful evening enjoyed by all. Several past presidents joined us for dinner and the celebrations, and it was a great opportunity to chat with the leaders of the past.
Conference 2026 will be held in Traralgon on 25 – 27 March.
One of the Executive boards key objectives in 2025 is to hold information session in regional areas of the state, the information collated with assist with the direction of the Strategic Plan for 2025 – 2026 and our focus on supporting our members in areas of importance and concern.
In Conversation
The sessions have an open forum format for discussion regarding the cemetery operations. Topics covered have included ‘What do you need’, The Regulations, The Act, policies and procedures, and any other general information that it takes operating a cemetery. A network opportunity for neighbouring cemetery trusts to chat over a cup of coffee.
We have facilitated 4 sessions since January, cover cemetery trusts from Mildura, Swan Hill, Warrnambool and Traralgon Districts, which more locations selected to be included in the project.
Regulations Review
CCAV has worked diligently with the Department of Health to provide feedback on behalf of our members on the proposed changes to the current Regulations which expire in June 2025. New regulations are set to be released on 15th June 2025.
STATE REPORT
CEMETERIES & CREMATORIA ASSOCIATION OF WESTERN AUSTRALIA
CCAWA ANNUAL SEMINAR
The Cemeteries and Crematoria Association of WA has had a busy few weeks preparing and hosting the 2025 the annual One Day seminar titles “Mindfulness Matters” and AGM together with a Thursday afternoon tour of Pinnaroo Valley Memorial Park Gardens and Cemetery.
The Board were fortunate to have the Hon. Hannah Beazley MLA officially open the seminar and express interest in what we do in the metro area and regional areas to assist families at one of the worst times of their lives.
Taryn Barrett, wife of Adrian Barrett from William Barrett & Sons Funeral Home in Bunbury was key note presenter and spoke of how nothing could prepare ger for being dealt the news that their third son was born with Cystic Fibrosis in 2016. Yes, it changed their lives having to make adjustments to their daily routine by giving Connor extensive physio and medications but to also have normality for their other two sons, Oliver and Spencer. Taryn has become an advocate for the Cystic Fibrosis Association and without them and the support they have given to the family, the scenario may have played out differently. Taryn’s presentation will have left a lasting impact on may of those present who may have also been affected or have someone close that has CF.
Presentations were also given From Lawyer, Joe Scurria, who spoke of the importance of Wills, Enduring Power of Attorney and Legal Guardianship together with Medical Advance Directives. These are all important documents that we all should consider having in place for a time that they may be required in our lives.
Celebrant, Josie Arnold presented on the Expectations of a Celebrant and how she likes to provide families with a positive finale for families at the time of their sendoff being a burial or cremation.
Palliative Care Nurse, Corrie Kujiers spoke of the how she assists in the preparation of families and ill people for their final days and departure from this earth. An empowering presentation.
Lisa Miles, Monumental Mason Manager spoke of the importance of Headstone applications and Monumental Masons Licences to have in place prior to headstone installations and monumental works being carried out in cemeteries.
Wayne Greenwood told of his works with the Department of Veterans Affairs and the preservation of plaques and memorials of War Veterans in cemeteries throughout Western Australia. Wayne with his team, covers many thousands of kilometres throughout the year maintaining the graves.
During the day delegates were also given updates from Mark McKenzie, State President of AFDA. Mark presented an interesting of his life and his involvement now as a funeral director and the journey to where he now is.
Kristy Constantine, ACCA Board Director gave an overview of ACCA and its proposals for the year ahead including training opportunities to be presented to members of ACCA and reduced rates for those who are not financial members.
It was great to have so many sponsors on board this year and to hear the updates of their organisations, products and services on offer and without them the seminar would not be able to go ahead, the CCAWA President and Board are very grateful for their continues commitment to the association.
During the day the announcement of the Peter MacLean Award was made. Sadly Peter and Kaye were not able to be in attendance personally this year and unfortunately due to unforeseen circumstances, nor was the Award winner, however the presentation was made to Abbey Lucas representing the City of Busselton on behalf of Anthony Marriott the 2025 award winner.
The City of Busselton will present the award officially on behalf of CCAWA to Anthony at a later date.
The tour of Pinnaroo Valley Memorial Park Cemetery was well received by those in attendance with many questions asked of the grave set ups and memorial options throughout the grounds.
STATE REPORT
CEMETERIES & CREMATORIA ASSOCIATION OF WESTERN AUSTRALIA
The CCAWA Board were appreciative to the staff of MCB at Pinnaroo for providing delegates with exceptional tour guides while on site.
On return to the hotel on Thursday the evening saw some great networking activities with skills put to the test while enjoying dinner and drinks.
Friday evenings dinner was a fitting farewell to the positive experiences enjoyed by all who attended the cemetery tour and seminar.
The 2025/2026 CCAWA Board of Directors are:
President: Christine McGrath – City of Busselton
Secretary: Anne Dixon – Bunbury Cemetery Board
Treasurer: Peter Tomlinson – Albany Cemetery Board
Director - Melissa Marcon – Shire of WonganBallidu
Director- Leigh Milligan – Shire of Moora
Director – Lorreen Greeuw – Shire of Kojonup
Director – Krisha Rowcroft – Metropolitan Cemeteries Board
CCAWA/ FOOTPRINT TRAINING
The CCAWA Board are very pleased to once again be associated with Fiona Hurst from Footprint Training here in WA. Fiona was able to travel to WA for the annual seminar and due to demand from members, incorporated another two day Grave Safety Training Course held at the MCB Training Room on April 1st and 2nd.
There were 21 people in attendance representing five shire councils and one cemetery Board in WA.
From feedback the training days indicated it was a great success with positive feedback to the Board.
This was the fourth year Fiona has travelled to WA and the CCAWA Board look forward to building continued relationships with Footprint Training and our members.
INDUSTRY EVENTS 2025-2026
We are increasingly becoming an international/global business community. The following is a snapshot of the industry conferences and seminars we have been informed of for 2025/2026. Web links to the organisations are below. If you would like further contact details of any of the organisations listed, please contact the Secretariat Office.
Do you have any upcoming event you would like us to promote, or did we miss an event?
Please email admin@accaweb.com.au
Some of the events listed on this page may be cancelled or postponed. Please contact each organisation directly if you have any uncertainty or questions.
CCA NSW
2025 Conference ‘Then, Now and Forever’ 4-5 June 2025 at Novotel Syndey Olympic Park.
CBCE
23-25 June 2025, at Hilton Southampton - Utilita Bowl, UK https://cbce.org.uk/
ACCA
Mid-Year Conference
16-17 July 2025, Brisbane https://accaweb.com.au/about/events/
CANA
107th Cremation Convention 6-8 August 2025, Phoenix, AZ, US
ACCA
Annual Conference
14-17 September 2025, Sydney https://accaweb.com.au/about/events/
CCC
Catholic Cemeteries Convention 76th Anniversary Convention & Exposition, September 15-18 2025, Disneyland Hotel, Anaheim, CA
IAOPCC
International Association of Pet Cemeteries nd Crematories 54th Annual Conference, September 18-20 2025, San Antonio, Texas
ICCM
Learning Conference and Exhibition 2025 Tuesday 30th September – Wednesday 1st October at the Chesford Grange Hotel.
CCA SA
Information Forum
Save the Date, 16-17 October 2025, Riverland
AFE
Asia Funeral and Cemetery Expo and Conference 12-14 May 2026, Hong Kong Convention & Exhibition Centre.
44 Duke St (PO Box 5), Uralla, NSW 2358 e: orders@phoenixfoundry.com.au p: (02) 6738 2200
PlotBox
Level 12/64 York Street, Sydney NSW 2000 and The ECOS Centre, Kernohans Lane Ballymena, Co. Antrim BT43 7QA Northern Ireland e: info@plotbox.com p: 0401 123 897 p: (02) 7228 7971
