Registered Gas Engineer, May 2023

Your business

Protect yourself from cyber crime

Focus Will ‘powering up’ get the UK to net zero?

Reminder Sanctions policy

In this issue

04 Gas Safe news

What are sanctions and when does Gas Safe Register apply them?

07 Around the industry

‘Don’t let your cash leak by avoiding maintenance’ urges new campaign from the Register; Gas quality legislation is changing, says HSE; Whitby residents will be able to choose whether to join hydrogen village trial; Baxi to provide low-carbon heat training plus incentives

12 Focus

Will ‘powering up’ get the UK closer to net zero, as the government unveils its updated energy plans?

14 Letters

Why doesn’t Gas Safe Register inspect the right people in the right way?

16 The good, the bad and the ugly Send us your photos – and you could win a prize with iHeat

19 Safety Alert 031

SALVUS “Micropoint Angle” Gas hoses – Male thread end connection issue

20 Industry Standard Update 116 IGEM/GL/8 – Notification, investigation and reporting of gas-related incidents

30 Building Regulations

How the latest Building Regulations requirements on energy efficiency will have an impact on the way the heating systems in homes are set up

Issue 170 May 2023

There’s an app for everything these days, and here we shine a light on some of the apps and websites that could make your

32 Product focus

Thermal imaging cameras can bring benefits and create new business opportunities with some useful applications

35 Products

The latest launches from Mitsubishi Electric, Salamander Pumps and Viessmann

22 Your business

Keep your business safe from cyber crime and foil would-be fraudsters with the latest tips from the National Cyber Security Centre

Comment

Saving money is on everyone’s mind, even as we come out of winter and edge towards the summer. Rising prices, the end of the government’s energy bills support scheme for many, and higher interest rates and property rental costs: people are looking for ways to save their hardearned money, whether it’s cutting back on going out, shopping more cautiously or at a lower-priced supermarket or cancelling those forgotten-about subscriptions.

Nesta’s successful campaign over the winter to encourage homeowners to turn down the flow temperature on their combi boiler is estimated to have saved those households that took part an average of £112 each. The Office of National Statistics reported in February that 27 per cent of people had turned down their flow temperature.

But although every little helps, as one supermarket famously said, Gas Safe’s new awareness campaign warns households that there are some things that shouldn’t be scrimped on. It’s reminding people that not maintaining their boiler could cost them more in the long run, as well as potentially putting the health and safety of their loved ones at risk.

Nicki Shearer, editor

Gas Safe Register, PO Box 631, DARLINGTON, DL1 9GD

Email: enquiries@gassaferegister.co.uk, register@gassaferegister.co.uk or technical@gassaferegister.co.uk

Managing editor: Scott Darroch scott.darroch@gassaferegister.co.uk

Editor: Nicki Shearer editorial@registeredgasengineer.co.uk

News: Jennie Ward news@registeredgasengineer.co.uk

Publisher: Peter McCreary publisher@registeredgasengineer.co.uk

Technical consultants: Carl Banister, Stephen Gallagher, Jonathan Palmer

Production: Mark Turpin

Advertising enquiries only: Ian Carter ian@rgemagazine.co.uk

Additional print subscriptions £25 per year

email: wgardiner@circdata.com, Tel 01635 869 868

The views expressed in this magazine are not necessarily those of Gas Safe Register. The publishers will accept an advertisement or other inserted material only on the condition that the advertiser warrants that such advertisement does not in any way infringe copyright or contravene the provisions of the Trade Descriptions Act. All copy is subject to the approval of the publisher, who reserves the right to refuse, amend, withdraw or otherwise deal with advertisements submitted to it at its absolute discretion and without explanation. All advertisements must comply with the British Code of Advertising Practice. ABC membership approved 19 March, 2009.

Registered Gas Engineer is written, designed and published by The Team on behalf of Gas Safe Register. 30 Park Street, London, SE1 9EQ

What are sanctions and when does the Register apply them?

When you register or renew your registration, you are agreeing to comply with Gas Safe Register’s Rules of Registration and all its supporting policies and guidance. Failure to comply with the rules may result in sanctions being applied, in accordance with the Sanctions Policy.

This outlines the sanctions that Gas Safe Register can apply against any registered business and/or engineer, where there is justification. It is designed to be fair but corrective and not punitive, so that the registration scheme robustly and proportionately manages the registration of businesses and engineers.

To whom can Gas Safe Register apply sanctions?

Gas Safe Register reserves the right to impose sanctions on any registered business and/or individual engineer where there has been a breach of the rules or policies. You are agreeing to comply with these rules and policies through the act of registering.

Will I be informed of any sanction placed on my business or me as an engineer?

Yes. Gas Safe Register will communicate with all those involved, using your preferred method of communication as listed on your registration record.

Gas Safe Register’s 2022 PR campaign House Whispers has been nominated for an award that recognises and rewards outstanding campaigns. House Whispers: if your home could talk, what would it say? has been shortlisted in the PR Moments’ Awards 2023. The campaign was featured in national newspapers and on radio stations across the UK.

If it has not been possible to reach you, the Register will use an alternative method of communication for this purpose.

You will be advised of any impending or applied sanctions and the effective date from which they will be applied, so it is essential that your business contact details are up to date. This avoids the risk of you undertaking gas work illegally.

What if the engineer being sanctioned is registered with more than one business?

Where an engineer is registered against multiple registrations, all the businesses with which they are registered will be informed about any sanction applied against them: for example, removal or suspension from the Register or any other sanction considered appropriate.

How can sanctions be lifted?

Where sanctions are applied, Gas Safe Register will provide guidance to the business and/or engineer explaining the criteria that will need to be satisfied to enable any applied sanctions to be lifted. These criteria may include:

• The demonstration of competence through inspection

• Demonstration that adequate management of gas work provisions are in effect

• The provision of auditable evidence to support that any additional specified training or reassessment has been successfully undertaken prior to any application to reinstate the registration.

Can I appeal against a sanction?

Yes. The appeal process is covered within the communication sent to the business and/or engineer notifying them of the sanction being applied. A copy of the Appeal Policy is incorporated in the Sanctions Policy and explains the process in detail.

What is the range of sanctions

Gas Safe Register can apply? Managing registration robustly through the application of sanctions supports public safety and confidence. It also provides a supportive framework to ensure that registered businesses and engineers deliver gas safety to their customers. Therefore, a range of sanctions is available, which includes:

• Removal from the Register

• Suspension from either the Register or, where appropriate, specific work categories

• Fixed-term suspension of businesses or engineers from the Register

• Mandatory attendance and participation at a theory-based inspection event

• Tightened inspection regime

• Special conditions

• Application of a penalty fee.

The following are examples of circumstances that may lead to specific sanctions:

Removal from the Register

• Unsafe gas work or non-compliance with the rules of registration or policies, where all other available options to demonstrate compliance have been exhausted

• Criminal prosecution resulting in the imposition of a custodial or suspended sentence for any gas-related health and safety offence after 1 January 2017

• Bringing the Register into disrepute (see Registration Policy for examples of what may constitute disrepute)

• Failure to comply with the requirements of any sanction applied

• Aggressive behaviour towards Gas Safe Register staff.

Suspension from the Register

• Failure to demonstrate or apply gas safety competence

• Working outside the scope of work categories of registration

• Failure to rectify defects identified via a Defect or Building Regulation Non-Compliance Notice

• Failure to allow inspection

• Service of a ‘Notice of Contravention’, Improvement or Prohibition Notice, or prosecution by HSE

• Formal agency, eg, Multi-Agency Public Protection Arrangements (MAPPA), notification of an engineer representing a present danger to the public

• Failure to attend any investigations when requested, following concerns raised about the gas work carried out.

Fixed-term suspension

• Bringing the Register into disrepute

• Commissioning gas work carried that has been knowingly carried out by non-registered person(s)

• Repeatedly using unregistered contractors to undertake gas work on your behalf

• Completion of documentation fraudulently, including Building Regulation notifications or commissioning documentation

• Criminal prosecutions that impact on the reputation of the Register

• Fraudulent use of a registered business’s details

• Working out of scope of work categories/competence

• Using employees who do not have the right to work in the UK.

Tightened inspection mode

• Evidence of not adequately carrying out or managing gas work safely

• Following the unsuccessful outcome of a theory-based mandatory attendance event

• Following an investigation where justified gas safety-related issues are found

• Justified gas safety-related concerns have been received

• Gas work defects.

Application of penalty fee

• Late renewal of registration due to late payment of the renewal fees, or

• Not holding valid certificates of gas safety competence at the time of registration or renewal.

Special conditions

• Where a business successfully re-applies for registration but has any history of failure in its delivery of gas safety or operating in accordance with the rules of registration

You can find the Sanctions policy at: www.GasSafeRegister.co. uk/about-us/our-policies/

• In any other circumstance where Gas Safe Register justifiably decides that special conditions are required to support gas safety or compliance with the Rules of Registration.

“Where sanctions are applied, Gas Safe Register will provide guidance explaining the criteria that will need to be satisfied to enable sanctions to be lifted.”

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How far could you go with Glow-worm?

Glow-worm’s Mystery Trip is now in its fourth year, and you can earn a place for you and your partner on the trip of a lifetime. It’s open to all Glow-worm Club Energy installers and qualification is personalised: no matter how many boilers you install and register, whether it’s 30 or 100, everyone has the same opportunity to earn their place on the Mystery Trip.

There are four different stages and, as you reach each one, you can decide whether to continue to earn points towards grabbing a spot on the Mystery Trip or receive a cash prize.

The countdown to the 2023 Mystery Trip is now on, and Club Energy installers who sign up will have their registrations backdated to 1 June, meaning that any Glow-worm products installed and registered on Club Energy will earn them points towards their total. glow-worm.co.uk/MysteryTrip

Don’t let cash leak by avoiding maintenance’

More than one-quarter of households are trying to avoid spending money on fixing, servicing and safety checking their household appliances until the worst happens and they are no longer able to use them. But new research from Gas Safe Register has found that failing to carry out essential home maintenance jobs means that households are losing an average of £1,885 per job in ‘cash leaks’.

The survey of 2,000 homeowners found that one in five said they had avoided tackling regular home maintenance tasks, and this ended up costing more in the long run. Top of the list was fixing a leaking toilet (25 per cent) which, according to Checkatrade, can cost £40-£60 per hour to repair versus an emergency call-out fee of £100-£120 – but could lead to £2,633 on average, if the leak is severe.

This was followed by having gas appliances serviced and safety checked every year, which 21 per cent said they avoided. Checkatrade experts say the potential cost of leaving these and more issues unchecked could be more than £400 if there are problems, versus the average cost of servicing of around £100.

Households rise to lower flow temperature challenge

More than 210,000 households have taken up Nesta’s moneysaving boiler challenge, saving an average of £112 a year.

In October 2022, Nesta, the UK’s innovation agency, launched the Money Saving Boiler Challenge to inspire UK households to turn down their boiler flow temperature. The aim was to encourage people to use its online tool that takes them through the steps needed to turn their boiler flow temperature to 60°C or below.

In partnership with Which?,

EDF, Eon Next, Octopus Energy, OVO Energy, the Heating Hub, Energy UK and the National Residential Landlords Association, the campaign received the backing of Money Saving Expert and Martin Lewis, along with local authorities, housing associations and green groups across the UK. The tip also features in the government’s Help for Households campaign.

Since its launch, more 210,000 people have used the online tool, lowered their boiler flow temperature, saved around

More than 15 per cent of Brits who have experienced such ‘cash leaks’ say they have been left out of pocket by more than £5,000.

With spring being the traditional time to get maintenance jobs done, Gas Safe Register has worked with TV presenter and financial adviser Emmanuel Asuquo to warn homeowners of the false economy as well as safety implications of not tackling maintenance jobs.

Emmanuel says: “More than ever, people are looking for ways

to save money with the ongoing cost of living crisis. I’ve teamed up with Gas Safe Register to help households be confident with the simple ways they can save money around the home.

“And by following all the tips to avoid ‘cash leaks’ in your home this spring, you can accumulate savings of £495 a year in household cash – more than enough to cover your annual gas safety check, which is on average £80-£100. The costs can be high if repairs or replacements are needed, but you can’t put a price on the health and safety of your loved ones.”

The survey found that almost half (45 per cent) of homeowners are likely to try to find a makeshift solution to a home maintenance issue rather than call on an expert tradesperson.

Gas Safe Register is urging households to always use a registered professional for any gas and plumbing work. Tackling these jobs unqualified can invalidate home insurance and warranties, leaving people significantly out of pocket if something goes wrong, as well as putting them at risk of injury or worse.

£22 million off energy bills and 34,000 tonnes of CO2 per year (an average saving of £112 and 173kg of CO2 per household).

In February 2023, the Office of National Statistics reported that 27 per cent of people turned down their flow temperature in the previous month, up from 11 per cent last year.

Nesta says nearly half of

those who saw its ads took an action towards boiler optimisation, reflecting that households are looking for ways to make their heating work more efficiently.

• You can show your customers how they can reduce their flow themselves at: www. moneysavingboilerchallenge. com

Gas quality legislation is changing

The Health and Safety Executive has amended the Gas Safety (Management) Regulations 1996 to allow different gas qualities to be supplied to gas consumers and their appliances in Great Britain.

The changes mean that gas with a lower calorific value than

First HIP Female Skills winner announced

Tiffany Baker is the first winner of the HIP Female Skills competition. She was crowned after two regional competitions to find the best up-and-coming industry talent. Level 2 and 3 female plumbing and heating learners of all ages, from colleges nationwide, competed in a live practical installation to go forward to the grand final.

At the final, at Loughborough College, six finalists battled it out, giving the judges a tough time marking because of the high standards. Tiffany, from Group Llandrillo Menai, was judged to be the winner, with Adelaide Ruddy from Bath College as runner-up.

Zoë Tanner, managing director of HIP, says: “A massive congratulations to all who took part. You should be extremely proud of yourselves. It has been an absolute honour to see the next generation of female plumbers showing off their skills.”

HIP launched the Female Skills Competition with the goal to build confidence and advocate skills development, along with getting the very best people into the industry, regardless of gender.

that which is currently permitted can start to be supplied from April 2025. They are being made to help support our energy independence, says HSE, and follow a public consultation and impact assessment.

There will be a two-year transition period to provide

consumers, businesses and manufacturers the opportunity to prepare for the change. Gas engineers do not need to take any action now other than be aware that this change is coming in April 2025. The HSE will provide more information about what these changes mean for

appliances and heating engineers nearer the time.

You can find out more about the amendments to the regulations in the consultation response at: https:// consultations.hse.gov.uk/hse/ cd291-revision-gas-safetymanagement-regulations/

Whitby residents to get choice over joining hydrogen trial

All 2,000 residents living in the proposed location of the Hydrogen Village in Whitby, Ellesmere Port, have been given a choice over whether to take part in the trial.

Cadent and British Gas have written to them with an opt-in/ opt-out offer after 10 months of in-person and virtual consultation. Cadent says it has acted on the feedback received and has confirmed that in its proposal, which sets out how the programme will run, residents will be able to choose whether to be involved in the programme and use hydrogen to heat their homes or stay on natural gas.

To deliver this, Cadent proposes to lay a parallel gas main in Whitby. The existing gas main will transport hydrogen to the properties that opt into the programme, and the newly laid main will supply natural gas to any properties that opt out.

Its head of hydrogen customer

Marc Clarke says: “We have been in listening mode throughout this entire consultation period.

“We have heard a lot of things that residents like about the programme and equally things that they would like us to change.

“There has been a broad church of opinions that have come from right across the local community. This input is vitally important to how we shape our plans and submission, and we have always stated that we will only do what is right for the community. We have acted on what we have heard, and we believe we are doing the right thing.”

As part of the new proposal, Cadent and British Gas outlined a wide range of benefits available to residents in recognition of their time and assistance in the programme, including:

• Brand new hydrogen appliances, installed and maintained free

• Price matching of hydrogen to natural gas for the entire programme duration

• £2,500 or the equivalent in home energy efficiency improvements

• A new home Energy Performance Certificate (EPC)

• Reimbursement of 50 per cent of the cost of appliances replaced (if under 3 years old)

• British Gas Homecare Complete and gas appliance cover during the trial

• An assurance that any increase in home insurance is covered and paid for

• Free central heating filter, Hive smart heating thermostat, powerflushing, and installation of TRVs.

Cadent also confirmed that it will convert all residents back to natural gas at the end of the trial, removing hydrogen appliances and installing brand new natural gas appliances free of charge, as it reconnects residents to the natural gas supply.

Earn Amazon vouchers with Worcester Bosch

Worcester Bosch has launched its ‘Fit More’ promotion, which gives Excelerate loyalty scheme members the chance to receive Amazon vouchers when they install and register additional boilers until 30 September 2023.

For every additional boiler fitted, gas engineers will receive a £50 Amazon gift card, three

or more will receive £150 and six or more will receive a £300 gift card.

To take part, just ‘activate’ your participation in your Excelerate account. All additional installations must be

registered on Excelerate between 3 April and 30 September.

The manufacturer is also now giving a seven-year guarantee on its Greenstar 2000 boilers. A system filter is encouraged with each install, but this does not need to be a Worcester Bosch Greenstar filter.

www.worcester-bosch.co.uk/ professional/promotions

Baxi adds low-carbon heat training plus incentives

Baxi has been working alongside the government to develop its new £5 million Heat Training Grant. The grant is designed to support 10,000 trainees in England become low-carbon heating experts with grants of up to £500 over the next two years towards their training costs.

Baxi has pledged to match the £500 grant with £500 worth of Baxi Works loyalty points for installers who use the voucher to train and achieve Baxi’s BPEC-accredited qualification.

Upon completion of the course and registration of the installer’s first air source heat pump, points can be redeemed

against a range of rewards including gadgets, vouchers, tools and workwear.

“This is a great scheme and we welcome the government’s focus on skills, and its commitment to the installer community who are keen to participate in the transition to decarbonised heating in buildings,” says Jeff House, External Affairs & Policy director.

“The conversation on heat pumps has to move beyond purely product and must recognise the necessary industry change needed around specification, installation and maintenance – all of which will be addressed by the training programmes

The grant is due to begin shortly, following the conclusion of the Home Decarbonisation Skills Training Competition. A list of training providers and information about how to apply will be published on GOV.UK at a later date.

“We have been working closely with the government, providing advice and guidance to ensure any training grants offered benefit those working in the plumbing and heating industry,” says Neil Collishaw, CEO at BPEC.

“All BPEC’s heat pump qualifications have been included in the list of approved courses and we will be promoting this initiative to all our centres that offer training across England.”

provided by us and others under the scheme.

“This is absolutely critical to gaining consumer confidence around new technology.”

Baxi can deliver training through its own facilities in the Midlands and South-east.

Daikin Climate Zone set to inspire visitors to BBC Earth Experience

Daikin Climate Zone has opened as part of the BBC’s Earth Experience in London’s Earl’s Court. After visitors have marveled at the wonders of the seven continents and are feeling inspired to play their part in protecting the planet, they can find out more about how Daikin can help them manage their home more sustainably.

With activities, games and artwork to engage children in sustainability, the Daikin Climate Zone gives visitors the opportunity to discover how they can reduce

their carbon footprint and find out more about sustainable air source heat pumps through a range of interactive digital tools and videos.

A team is also on hand to discuss every aspect of making the switch to a heat pump, answer questions about the technologies and provide information on the financial support available.

Head of communications and marketing Giulia Kapp says: “Through sponsoring the venue hosting the BBC Earth Experience, we have a fantastic

opportunity to inspire visitors with our vision of creating a better world for future generations. Some may already understand the importance of reaching net zero at a national level, but perhaps don’t know they can play their part, simply by choosing a different way of heating and cooling their homes with a low or zero-carbon system.

“We hope that by creating an accessible space for people to learn more about heat pumps, they can appreciate the benefits for themselves.”

Heating engineers who sign up to Baxi’s loyalty scheme will receive vouchers towards a heat pump or other purchases, up to the value of the training they have completed at a Baxi training centre, using the government grant.

Free training on fault finding and maintenance

Johnson and Starley is providing a free training course on maintenance, fault-finding and repairs under guarantee.

The course runs on 18-19 July at its headquarters in Rhosili Road, Brackmills, Northampton between 10.30am and 2.30-3pm and lunch will be provided. You must register to attend.

Johnson and Starley offers free lead generation to installers on its database. The company says it replies to all customer enquiries with a full suite of literature, replacement options and the names of up to three installers in their area.

To register for the training course, please email: marketing@johnsonandstarley. co.uk

Fully stocked!

Get up to £500 of Amazon.co.uk Gift Cards*

From the 1st April - 30th September 2023, Excelerate members like Jamie here will be able to receive up to £500 of Amazon.co.uk Gift Cards, when registering more Greenstar boilers compared to the same period in 2022†.

▶ Fit 1 more = Receive a £50 Amazon.co.uk Gift Card

▶ Fit 3 more = Receive an additional £150 Amazon.co.uk Gift Card

▶ Fit 6 more = Receive an additional £300 Amazon.co.uk Gift Card

Sign up to Excelerate by visiting worcester-bosch.co.uk/excelerate-signup

500£

*Restrictions apply, see amazon.co.uk/gc-legal †Terms and conditions apply. Visit your Excelerate portal for full details.

Will ‘powering up’ get the

The revised energy plans were set out in response to last year’s High Court judgment that the government’s current strategy was not detailed enough to show how the UK would reach its 2050 net-zero target.

The energy security strategy aims to address the UK’s vulnerability to fossil fuel prices by reducing dependence on imported oil and gas through home-grown clean energy. The government wants the UK to have the cheapest wholesale electricity prices in Europe by 2035, and double generation capacity by the late 2030s.

Many of the energy measures were already in place but more detail has been added on:

• A commitment to carbon capture usage and storage

• Kickstarting investment in floating offshore wind

• Investment in green hydrogen production

• Small modular nuclear reactor technology

• Rebranding ECO+ to become the Great British Insulation Scheme

• Extending the Boiler Upgrade Scheme until 2028

• Investing in more EV charging points and infrastructure.

Carbon capture and storage (CCUS)

The government says it will provide up to £20 billion of funding for early deployment of CCUS, announcing eight projects to progress to negotiations to form the first two CCUS clusters, in the North-east and North-west. It says it’s developing a longerterm vision to set out how CCUS will support net zero.

Hydrogen

Its ambition is to have up to 10GW of low-carbon hydrogen production capacity by 2030, potentially generating enough clean electricity to power London for a year.

The government says it will bring forward hydrogen transport and storage infrastructure business models, and aim to introduce legislative powers when Parliamentary time allows, which will be crucial to designing these new business models by 2025.

Energy efficiency (ECO)

There will be a new Energy Company Obligation scheme –the Great British Insulation Scheme – to deliver £1 billion of additional investment by March 2026 in energy efficiency upgrades, such as loft and cavity wall insulation.

The scheme will support around 300,000 of the country’s least energy efficient homes to save £300-£400 each year; it will extend help to a wider group of people living in the least efficient homes in the lower council tax

bands as well as boosting help for those on the lowest incomes. The government says it will put legislation in place by the summer.

It’s also planning to consult by the end of the year on how to improve the energy efficiency of owner-occupied homes. It will publish a summary of responses to the consultation on improving the energy performance of privately rented homes and respond to the consultation on improving home energy performance.

Cautious welcome

The industry has been broadly supportive of the announcements, particularly that the government appears to recognise that no single heating technology will provide all the answers.

Worcester Bosch CEO Carl Arntzen says: “It is positive to see the government announce the Great British Insulation Scheme, which brings new grants that could help approximately 80 per cent of homes in low-efficiency bands improve their property’s EPC rating. This is a welcome

Boiler Upgrade Scheme

The Boiler Upgrade Scheme (BUS) will be extended until 2028 and the government says it will ramp up marketing to increase consumer awareness and take-up.

The BUS is a grant payable in England and Wales for installations in domestic and some non-domestic properties to support homeowners with the cost of replacing their gas boilers with heat pumps and, in some very specific cases, biomass.

The government still has ambitions to phase out all new and replacement natural gas boilers by 2035 and says it will consider the Independent Review of Net Zero Review’s recommendation on this.

step towards preparing the UK’s housing stock for future greener heating solutions.

“It is also good to see the government taking an agnostic approach when it comes to natural gas alternatives. The Boiler Upgrade Scheme’s two-year extension plus the confirmed investment into both UK manufacturing of heat pumps and green hydrogen production are all very welcome.

“It alludes to key decisionmakers now appreciating that to solve the tricky challenge of decarbonisation, there is no one silver bullet.”

Vaillant’s training and technologies director Mark Wilkins says: “We are pleased to see an extension of financial

The government has set out new plans to scale up affordable green energy production as part of its ‘Powering Up Britain’ strategy. Registered Gas Engineer looks at some of the proposals and what those around the industry thought of it.

“Homeowners need impartial support to make an informed decision on whether a heat pump might be suitable for their property.”

UK closer to net zero?

looking forward to the launch of the Heat Training Grant, which will offer engineers wishing to upskill £500 towards a heat pump training course.”

Split focus

However, Daikin’s Henk Van den Berg says: “While it’s reassuring to see the government taking steps to get the UK on to the path to net zero, the latest announcements are missing a clear timescale for the important shift of the Climate Change Levy away from electricity.

‘Market mechanism is irrational’

Meanwhile, trade body the Energy and Utilities Alliance (EUA) has hit out against the government for pressing on with its consultation for a market-based mechanism for low-carbon heat. The proposed government heat pump production quota announced by Energy Secretary Grant Shapps has been branded an “out of touch” and “absurd” policy by its CEO Mike Foster.

The proposal is that British heating manufacturers’ heat pump sales should represent 4 per cent of gas boiler sales. For every boiler sold over this quota, a £5,000 fine would be imposed on the manufacturer, with a maximum liability of £340 million a year.

support available to homeowners in the form of the Boiler Upgrade Scheme (BUS). So far, the BUS has been underperforming… Lack of consumer awareness and the severe lack of heat pump engineers are playing a major part in the slow uptake of heat pumps.

“A heat pump installation, and how it works once installed in the property, is vastly different to a traditional gas boiler. Homeowners need impartial support in order to make an informed decision on whether a heat pump might be suitable for their property.

“However, homeowner support and awareness is just one piece of the puzzle. Currently, the number of qualified heat pump engineers is a minimal 2,000, in comparison to the 130,000 gas engineers working in the industry. Whilst [the] announcements focused on the homeowner, more support is needed for the installer. We are

“The government continues to split the nation’s focus on renewable heating in the home and in business, with further investment in hydrogen, which lacks the technology and infrastructure to make a meaningful and immediate impact.

“Couple this with not bringing forward a ban on fossil fuel boilers in UK homes, and the government is missing a huge opportunity to decarbonise homes in the short to medium term.

“Extending the Boiler Upgrade Scheme to 2028 is a positive step, but there’s a real need for transition technologies such as hybrid heat pumps to be brought into the fold. These can be retrofitted into UK homes quickly and easily, allowing homeowners to take a first step into renewable heating, and have already been successful in transitioning homes to greener forms of heating in other European nations.”

And Glynn Williams, UK country director at Grundfos, adds: “How disappointing to see

In current market conditions, this could see manufacturers trying to recoup the loss by ramping up boiler prices. Mike says: “Punishing manufacturers for selling the boilers that consumers want to buy is simply irrational and, by doing so, manufacturers may be left with no choice but to raise prices.

“If the public truly want to buy heat pumps, our members will sell them: that’s the basic law of demand and supply. Instead, this absurd, Soviet-style production quota will force our members to import heat pumps into the UK to avoid a fine – and that’s at the expense of a British-built boiler.

“The stark reality of a plan to impose huge fines on British companies is that the jobs of British workers will be sacrificed, as manufacturers rely on cheap import units made in the EU and further afield.

“The Whitehall obsession with this market mechanism reaffirms our view. They are simply out of touch with the public, they do not understand even basic economics and frankly, they don’t care about the jobs of British workers.”

a supposedly revamped net-zero strategy that repeats previous iterations’ focus on insulation. We need to address energy inefficiency at source.

“Hydraulic balancing of inefficient heating systems, for instance, could save up to 20 per cent a year on bills for an initial outlay of around £120. A nationwide roll-out of hydraulic balancing could save up to £3.1 billion annually.

“By tackling the causes and not just the symptoms of energy inefficiency, the government could make considerable ground on its net-zero goals, not to mention alleviating cost-of-living pressures for thousands of homes and businesses. On the evidence of this new strategy, however, we have again spurned a golden opportunity.” ■

Inspect the right people in the right way

In response to the letter in March from Geoff Sandford (Gas safety comes with experience), first there can be no separate rules from one engineer to another when it comes to competence. Experience does not necessarily mean competent, the same as qualified does not necessarily mean competent. If you want to work on gas, then you need to renew your ACS and register with Gas Safe, which is the requirement currently.

I totally sympathise with anyone forced to carry out the online Unsafe Situations quizzes, carried out in the guise of an ‘inspection’. These quizzes do not allow engineers to exercise their own engineering judgement because you must answer exactly what it says in IGEM/G/11.

IGEM/G/11 is a guidance document, which means gas engineers can choose to carry out a risk assessment and use their own judgement on how they classify a certain situation and subsequently deal with whatever level of risk that they, as the ‘signing’ engineer, deem it to be. I was under the impression that Gas Safe encourage this.

COVID is no longer a valid excuse, in my opinion, to continue down this path, along with the other ridiculous practice of grouping 30 engineers together in a hotel room to do an unsafe situations quiz

(inspection en masse).

If an engineer does not want or has no access to a computer, they should have the option to be inspected by an inspector. I’m sorry to hear that Geoff will not be renewing, which is obviously not what he wanted, hence the letter. I think Gas Safe should be doing all they can to accommodate his inspection. As he has stated, he is very experienced and should not be put in this position.

The main issue with all of this is that Gas Safe does not prove competence: that is proven by the hundreds of gas assessment establishments up and down the UK. Surely Gas Safe should be concentrating its efforts on inspecting any establishment that offers gas training and assessments, to ensure they are following the scheme rules.

If we pass an engineer in our centre, we are presenting them to Gas Safe as competent and, as such they can be entered on to the Register. Why does Gas Safe then need to inspect them? Is this due to a lack of trust?

If so, then inspect the centres: it’s simple.

Julian Hearn, Sterling Assessment Services

Gas Safe Register says: Gas Safe Register operates a risk-based inspection programme on behalf of the HSE. Every Gas Safe registered

business is assessed using a range of risk factors, which are used to determine their risk rating, eg, low risk, medium risk, high risk. The rating associated with a business dictates their inspection frequency.

Virtual inspection events and inspection events are a type of inspection that we use to assess registered businesses/engineers who would not normally attract inspection under the risk model (low risk) to ensure they are applying their competence.

When a business is invited to attend a virtual inspection event, they are sent instructions on how to join and what equipment is required to complete this type of inspection – for example, they must have a webcam. If a business does not have the correct equipment, they are advised that they will need to contact Gas Safe Register and a suitable alternative method of inspection will take place.

During a virtual inspection event or an inspection event, the attending engineer is required to complete a knowledge check to ensure they are applying their competence on the relevant subject matter – in this case the Gas Industry Unsafe Situations Procedure. If a registered business/engineer is not successful, they are told the outcome and will be booked in for another inspection.

Positive feedback from

attending engineers is high, with 90 per cent saying they would be happy to complete an inspection in this way again.

The Gas Industry Unsafe Situations Procedure (IGEM/G/11) has been drawn up by the gas industry in order to assist competent engineers meet their legal duties in accordance with the GSIUR and associated Approved Codes of Practice and Guidance, and correctly classify unsafe gas installations. HSE supports this document, which assists the industry in maintaining a consistent approach to the risk assessment of gas installations. Gas engineers who identify unsafe gas work will need to carry out a risk assessment and refer to IGEM/G/11 to establish the correct risk category.

Regarding the inspection of training/ACS centres, if a training centre is registered with Gas Safe, they are subject to the same inspection as every other business registered with us. The ACS assessment centre would not be inspected because they are United Kingdom Accreditation Service (UKAS) accredited, via independent certification bodies: therefore it would be the responsibility of those bodies to inspect these centres.

We need more action to ensure gas safety

Why doesn’t the government make it law to have gas safety checks mandatory in all residential properties and not just rented accommodation?

Alarmingly, I’ve also

witnessed members of the public being able to buy gas appliance parts from wholesalers, thinking they can do their own repairs. We need wholesalers to be more vigilant

and the government to ensure that anyone buying parts for gas appliances MUST show their Gas Safe ID card. Make it law.

David Shanks

Low pay leads to low standards

I have just read with some disbelief the March letter re CP12 pay. It is exactly this situation that has led to such low standards in certain areas of the industry. This includes some of the big names who have successfully knocked the payment down year on year.

I personally refuse to work for these companies as there is plenty of well-paid and respected work out there, including servicing, for those willing to promote themselves. Will Reid, Simply Heating Lincoln

Charge a fair rate for your work

In response to the request for ideas regarding pay per CP12s, the only way we can get a resolution to this lack of pay per CP12 is to stop giving our services to these types of agencies and agents.

In my area, Wiltshire, the average I charge for a CP12 is £75, which seems to be the middling figure. And I have no shortage of work.

I probably answer at least a call a day from agencies and holding companies that the public ring for a repair. Once they finish their opening speech and get to the business end of the talk – ie, the rates – I tend to have to snigger and remind them it’s not the 1970s.

Maybe we gas engineers should stop working for these sharks just for a month. This would be a bit of short-term pain for a fair rate for a CP12. After all, we are skilled people and deserve fair pay. Especially with the costs incurred of being gas engineers – registration, analysers and calibration, the cost of a van and running costs, insurances, tools, etc.

A good friend of mine (a newly retired engineer) did some calculations seven or eight years ago and worked out that the hourly rate at which he would break even was £16.51: after that he would make a living.

Maybe it’s time for us all to have rethink and withdraw our services for a while until these agencies pay a fair rate.

Tim Maslin, Maslins Gas and Oil

REFINED REDESIGNED REMASTERED

Thegoodthebad+theugly

Send us your pictures

Registered Gas Engineer wants to see your pictures – whether you’ve come across some horrors or instances of really good work. Please email your stories and pictures to editorial@registeredgasengineer.co.uk or via Twitter to @RGEMag

We may share some of your pictures on social media, so remember to include your contact details so we can tag you (or let us know if you’d rather we didn’t).

Simon Western was servicing a boiler and found the chimney/ flue not adequately supported in the loft, and the chimney/flue joint to the terminal not secured correctly. The appliance was made safe.

Dave Webster found rainwater ingress into the boiler due to the leaky guttering above the chimney/flue terminal. Rather than replacing the guttering, the customer had decided to silicone a toilet pan connector over the flue. Dave made safe.

William Wiltshire was walking past these meter boxes when he noticed the open-ended gas pipe. He contacted the gas emergency provider, which made safe and reported under RIDDOR because both meters were live and uncapped.

Bryan Clark attended a smell of gas in a school kitchen. The tightness test indicated there was a large gas escape at ground level. When Ryan disconnected the steel union joint, the pipe coming out of the floor came away in his hand. Bryan made safe by re-routing the pipework above ground level, making all undergound pipework redundant.

Win a Wera tool set

There’s a prize for the best photo sent in (in our opinion). Please remember to take pictures at high resolution and email them to: editorial@registeredgasengineer.co.uk

This month iHeat is giving away a 25-piece Wera Kompact tool set with tools and bits from Wera’s top 20 for plumbing and heating systems.

iHeat is one of the fastest-growing and most trusted boiler installation companies in the UK, seeing major success due to its forward-thinking approaches, as well as the convenience it provides for its engineers.

iHeat operates with a network of more than 300 self-employed installers all over the country, each having the freedom to manage their own workload at the touch of a button via the straightforward iHeat app.

The simplicity of iHeat’s strategy means engineers never have to worry about working out of their local area or working into the evening. iHeat takes care of all the logistics, invoicing, materials and customer communication for any job, freeing up installers to work as much or as little as they’d like.

Some installation companies carry out disruptive and delaying location assessments, whereas iHeat provides time-saving online quotes in as little as 60 seconds.

iHeat covers all types of boiler installation, including upgrades, conversions, servicing and back-boiler removals.

Installing highly efficient and eco-conscious boilers from the most well-known and celebrated manufacturers in Europe, iHeat fuses simplicity with innovation, representing the future of the domestic heating industry. www.iheat.co.uk

This month’s winner is David Webster from Burnley. Congratulations!

UFH solutions for every project

From

Safety Alert 031

Developed with Navigator MSL Ltd

SALVUS “Micropoint Angle” Gas hoses – Male thread end connection issue

Date issued: 4 April 2023

This Safety Alert provides guidance to Gas Safe registered businesses/engineers about a product safety concern related to some SALVUS micropoint cooker hoses.

Introduction

Gas Safe Register has been advised by the manufacturer of an issue regarding some SALVUS branded angled micropoint gas hoses.

Safety concern

Navigator is advising that a very small percentage (1.2 per cent) of its SALVUS branded 1m and 1.25m angled micropoint gas hoses may have a missing pin from the 3-pin array that holds the male thread swivel section joint on to the gas hose itself.

The missing pin represents a risk that continued movement and twisting could cause other pins to fall out. If all pins fall out, the male connector section could detach from the hose section and gas will continue to flow from the hose. Only hoses purchased/installed between January 2019 and December 2022 may be affected.

The two lines affected are:

• BFGHENEM-100 SALVUS 1.00M

EN 14800 Gas Hose Elbow

Micropoint

• BFGHENEM-125 SALVUS 1.25M

EN 14800 Gas Hose Elbow

Micropoint

The problem does not affect any other SALVUS straight or bayonet gas hose or any other manufacturer hoses.

Corrective actions

If you have purchased one of these gas hoses, you should check that the male threaded end has three pins in place in the assembly and not two. The images on the right show what the pins look like “in place” and “not in place”.

If you do identify a hose with a pin missing, disconnect it from the gas supply. You should then contact Navigator MSL on 01234 783755 or by email to: QCDept@navigatormsl.com

Leave your name, address and contact details and Navigator will arrange a direct replacement to be sent out to you and collect the existing hose.

There are further instructions on the Navigator website at: www.navigatormsl.com

Hose showing pin in place

Hose showing pin not in place

Industry Standard Update 116

IGEM/GL/8 – Notification, investigation and reporting of gas-related incidents

Date issued: 8 March 2023

This Industry Standard Update provides an overview of the recently published revised Industry Standard IGEM/GL/8 – Notification, investigation and reporting of gas-related incidents, which was published during December 2022.

Introduction

During December 2022, IGEM published a revision to IGEM/GL/8 Edition 3(1). IGEM/GL/8(2) Edition 4 (Communication 1869) supersedes IGEM/GL/8 Edition 3 (Communication 1776), which is now obsolete. The revision to this standard comes into effect immediately.

To allow registered businesses time to carry out internal update training to reflect the technical requirements of the amended standard, Gas Safe Register will inspect to the new requirements of the standard from 1 June 2023. However, this should not restrict businesses from applying the specification sooner.

The following is a brief overview of the amendments of IGEM/GL/8 Edition 4.

General

The standard has been amended to update terms, references to legislation and other standards. It defines the responsibilities in the investigation of different types of gas incident. It makes it clear that the standard primarily covers natural gas. It also now refers to landfill and biogases and confirms that solid fuel and biomass are not in the scope of the document (Section 2.3.2).

Appendix changes

Several changes have been made to the appendix guidance, with information being moved from the main body of the standard, as well as many additions. This allows for more detail to be covered and to give examples of reporting methodology. A list of the information provided in the Appendix is as follows:

• Appendix 1: Glossary, acronyms, abbreviations and units

• Appendix 2: References

• Appendix 3: Submitting reports to the HSE and other authorities under RIDDOR

• Appendix 4: Examples of dangerous occurrences applicable to the gas transportation and supply industry and reportable under RIDDOR

• Appendix 5: Flammable gas incidents causing death, loss of consciousness or taking to hospital of a person

• Appendix 6: Network investigations

• Appendix 7: On-site explosion incident investigations (for GS(M)R purposes)

• Appendix 8: Checklist for the conducting of on-site investigations into suspected CO poisonings

• Appendix 9: Example pro-forma for GS(M)R reporting – Reg 7(12) (gas releases downstream of the ECV)

• Appendix 10: Example pro-forma for GS(M)R reporting – Reg 7(13) (gas releases upstream of the ECV)

• Appendix 11: Role of an expert witness

• Appendix 12: Summary of gas incident reporting requirements.

Figures

The guidance given in flowcharts has been reduced to:

• Figure 1: Flowchart for on-site investigation of flueless appliances

• Figure 2: Flowchart for on-site investigation of flued appliances.

Bibliography

(1) IGEM/GL/8 – Edition 3 – Reporting and investigation of gas-related incidents (Communication 1776).

(2) IGEM/GL/8 – Edition 4 –Notification, investigation and reporting of gas-related incidents (Communication 1869).

Summary

This Industry Standard Update is only a brief overview of the information contained in the amended standard. Registered businesses should be aware that they have a responsibility to ensure that they are fully apprised of all of the requirements of the whole published standard and their practical application.

Stay safe from cyber crime

Cyber attacks are becoming increasingly common, and sole traders and small businesses are no less vulnerable than individuals. Here we take a look at the many ways you can foil the fraudsters, including the latest tips from the National Cyber Security Centre.

We have all received emails and messages from fraudsters trying to trick us into sharing our personal information. They often pretend to be from government departments and companies we trust, asking us to click on links to fake websites to steal our personal details.

Some are easy to spot: they’ve got spelling errors and they’re often not specifically addressed to us. But cyber criminals are becoming more sophisticated in their attempts. As our world becomes increasingly digital, it’s more important than ever to protect yourself against the disruption, financial and reputational damage that cyber-attacks can cause.

Why does it matter?

It might be tempting to think that, as a sole trader or small business, you are unlikely to be targeted by cyber criminals, but this is simply not the case. Many cyber incidents are untargeted, sent out blindly to thousands of

people, regardless of the size of business. Between March 2020 and February 2021, 39 per cent of all UK businesses reported a cyber attack.1

Who is behind them?

Online criminals are really good at identifying what can be monetised: for example, stealing and selling sensitive data or holding systems and information to ransom.

Hackers are individuals with varying degrees of expertise, often acting in an untargeted way, perhaps to test their own skills or cause disruption for the sake of it.

Malicious insiders use their access to an organisation’s data or networks to conduct malicious activity, such as stealing sensitive information to share with competitors. Honest mistakes: sometimes staff with the best intentions just make a mistake, for example by emailing something sensitive to the wrong address.

What are the most common cyber security threats?

Ransomware is malicious software that makes data or systems unusable until the victim makes a payment. Phishing is untargeted mass emails sent to many people asking for sensitive information (such as bank details) or encouraging them to visit a fake website.

Viruses are programs that can self-replicate and are designed to infect legitimate software programs or systems. These are a form of malware.

Insider risks are the potential for damage to be done maliciously or inadvertently by a legitimate user with privileged access to systems, networks or data.

How can I fight back?

Cyber security is how businesses can reduce the risk of becoming victims of a cyber-attack. The most important thing is to protect your devices (smartphones, laptops, tablets and computers)

and the services you access – both online and at work – from theft or damage. You must also prevent any unauthorised access to the personal information you store on these devices, and online. This is also important so that businesses comply with the General Data Protection Regulation (GDPR).

Shopping online

Be careful where you shop: Research online retailers and make sure they’re legitimate, particularly if you haven’t bought from them before. Check the feedback from people or organisations that you trust, such as consumer review websites.

Pay securely: When you shop online, use a credit card if you have one. Most major credit card providers protect online purchases and are obliged to refund you in certain circumstances. Using a credit card (rather than a debit card) also means that if your payment details are stolen, your main bank account won’t be directly

affected. You could also consider using a payment platform such as PayPal, Google Pay and Apple Pay. And whenever you pay, look for the closed padlock in the web address bar: it means your connection is secure.

Email security

Your email is often where you keep your most personal and financial information. It’s also likely to be how you send invoices, chase payments and, along with the phone, how you communicate with your customers.

If a cyber-criminal accesses your email, they could get into your other online accounts using the ‘forgotten password’ feature (which will often send a verification to your email). They can also find personal or business information and use this to scam you or people you know.

Protect your account

It’s easier than you think for someone to steal your password. Even if you’ve always

kept your passwords secure, they can still be stolen through no fault of your own.

The most common way passwords are stolen is when an organisation holding your details suffers a data breach. Criminals will use passwords stolen in the breach to try and access other accounts, a technique that works because many people use the same password for different accounts.

Criminals may also try and trick you into revealing your passwords by sending you phishing links to scam websites asking you to log in, either by email, text message or direct messages/chat.

Create a strong password

Your email and online account passwords should be strong and different for each account. Weak passwords can be cracked in seconds, so don’t use common words like passwords, birthdays, or the names of your pets or children. Instead, combine three random words that each mean

something to you, and add numbers and symbols if needed. For example, Chair!Garden@ Castle1. This creates a strong password that is easy to remember but hard to crack.

Or you could use a password manager, which can create strong passwords from random letters and numbers, and will remember them for you.

If you’re thinking of changing certain characters in your password (swapping the letter ‘o’ with a zero, for example), remember that cyber criminals know these tricks as well. So your password won’t be significantly stronger, but it will be harder for you to remember.

If you write down your password, make sure you keep it somewhere safe.

Use 2-step verification

2-step verification (2SV), also known as two-factor authentication (2FA) or multifactor authentication (MFA), gives you twice the protection, so that even if cyber criminals have your password, they

can’t access your email.

It works by asking for additional information to prove your identity. When you try to log in to your account, you’ll be sent a PIN or code, often by SMS or email to your phone. You then need to enter this PIN to prove that it’s really you, since it’s presumed that only you can access your phone or email.

You might also be able to enter your fingerprint, face scan or use a verification app if your device provides those. You don’t necessarily need a mobile phone to turn on 2-step verification; some organisations will let you use a landline number, or a separate device such as a card reader or USB stick.

Turning on 2SV is one of the most effective ways to protect your online accounts from cyber criminals. Once you’ve done this, you’re instantly much safer.

Even if your passwords are hard to guess, that doesn’t make them any harder to steal. Even accounts protected with strong passwords benefit from 2SV.

Stay safe from cyber crime (continued)

> Save passwords in your browser

A password manager (or a web browser such as Chrome, Firefox, Safari or Microsoft Edge) can store all your passwords securely so you don’t have to worry about remembering them. This means you can use unique, strong passwords for all your important accounts (rather than using the same password for all of them, which you should never do).

Password managers are helpful because they can:

• Synchronise your passwords across different devices, so you can log on wherever you are

• Help spot fake websites, protecting you from phishing attacks

• Let you know if you’re re-using the same password across different accounts

• Notify you if your password appears within a known data breach so you can change it

• Work across platforms, so you could (for example) use a single password manager that would work for your iPhone and your Windows desktop.

Back up your data

A back-up is a copy of your important data that’s stored in a separate safe location, usually online (known as cloud storage), or on removable media (such as USB stick, SD card, or external hard drive).

Once you’ve made a back-up, if you lose access to your original data, you can restore a copy

of it from the back-up.

Most back-up solutions enable you to choose what data is backed up, whether that’s just documents and photos and videos, or the entire contents of your phone/computer (including the apps and programs you use).

As a rule of thumb, always back up anything that you value and would not want to lose.

Update your devices

Applying security updates promptly will help protect your devices and accounts from cyber criminals.

Updates include protection from viruses and other kinds of malware, and will often include improvements and new features. You should update your apps and your device’s software as soon as they are available.

If you receive a prompt to update your device (or apps), don’t ignore it. Applying these

updates is one of the most important (and quickest) things you can do to keep yourself safe online.

You should also turn on ‘automatic updates’ in your device’s settings, if available, which will keep your devices up

More help

to date without you having to remember to do it manually. ■

1 Cyber security breaches survey 2022: www.ncsc. gov.uk/cyberaware/ actionplan?cap=CA23gsr

The National Cyber Security Centre (NCSC) has lots of tools to help sole traders and small organisations protect themselves from cyber threats:

• You can receive a free, personalised action plan with tips to protect yourself from cyber attacks by answering a few simple questions online at: www.ncsc.gov.uk/cyberaware/home

• Use Check Your Cyber Security to find any only online vulnerabilities at: www.ncsc.gov.uk/cyberaware/actionplan

• Read the Cyber Action Plan tool, plus more information and advice on cyber security, at: www.ncsc.gov.uk/cyberaware/home

• Small Business Guide to Cyber Security is at: www.ncsc.gov.uk/smallbusiness

• Carry out online checks to assess your cyber security levels at: checkcybersecurity.service.ncsc.gov.uk Find out more at: cyberaware.gov.uk

How does Gas Safe Register keep your information safe?

Information collected by Gas Safe as part of running the Register is secure and processed in accordance with data protection legislation.

Gas Safe Register’s employees and representatives will only discuss registration information with the responsible person or listed contacts of a registered business, and will request proof of identity before disclosing personal information.

Each registered business is set up with a PIN, which will be requested when engineers use

the Interactive Voice Response system or call Gas Safe’s Contact Centre. In addition to the PIN, the Contact Centre will ask several security questions to establish the identity of the caller. No information will be divulged where the identity of the enquiring party or individual cannot be verified.

Businesses who manage their registration online are given a unique user ID and password, which will be generated by the system and sent to the business electronically. They will also be

asked to set up a security question, after which they can create and manage user accounts for their online account, as well as change passwords and security questions.

Gas Safe Register does not sell, share, transfer or rent the information it collects to any other organisation, other than as disclosed in its Privacy Policy. These include:

• Health & Safety Executive – to aid in its investigations

• Government departments

– where Gas Safe Register is legally obliged to provide information

• Regulatory bodies – where Gas Safe Register is legally obliged to provide information

• Local Authority Building Control – where gas work is reported

• Third parties – those which are authorised to provide gas work notification

• The general public – to enable them to find a registered business, or check an engineer is registered.

iHeat, the smart choice for installers

iHeat has rapidly become one of the nation’s leading businesses when it comes to boiler installations, and this is down to not only their expertise, but also their simplicity and convenience for engineers.

IHeat’s vision is to constantly raise the standards of the domestic heating industry, and essential to this strategy is making the lives of their installers as easy and beneficial as possible.

This forward thinking approach places iHeat’s engineers in the enviable position of having a steady stream of local work, earning industry leading installer rates, all the while having the logistics, materials, communication and invoicing handled by iHeat.

By removing all of the unnecessary stresses of the job and allowing installers to select their own workload at the touch of a button via their extremely straightforward app, iHeat saves their engineers time and expenses.

The app also empowers engineers to be able to receive new job alerts, organise their schedule, submit job necessary photos, and update their work requirement details whenever they choose, helping iHeat to filter the most relevant work for them.

Whether you’re a keen self-starter thinking of spending money on Google Ads or a seasoned hand looking to undertake only boiler servicing jobs, you can work for iHeat, or rather iHeat can work for you.

You are in control of the jobs you want to accept, never having to worry about travelling out of the local area or working late into the evening, and you

can even incorporate iHeat jobs into your regular installation schedule, working as much or as little as you choose.

Once you have completed the required job for the customer, having already impressed them with your competence and built trust as part of a reputable team, iHeat encourages their engineers to pass on a private business card for any future heating jobs that customer may require.

iHeat are partnered with all the premium heating brands, including Vaillant, Worcester Bosch, Alpha, Viessmann and Ideal, testament to their stellar reputation within the industry.

In just four years iHeat has transformed from a three person startup to a slick, nationwide operation with a network of over 250 active engineers, all

benefiting as subcontractors from the efficiency and flexibility of iHeat.

iHeat pays their installers weekly, auto invoicing removes all the stress of aligning and documenting payments from customers, a seamless and transparent process from start to finish, keeping track of what you earn when you earn it.

Signing up to become an iHeat installer takes as little as five minutes and you can start receiving job requests as soon as your documents have been verified.

If your business would benefit from a flexible, dependable stream of work, iHeat are onboarding installers nationwide today!

iheat.co.uk/join

Whatever you need,

There’s an app for everything these days, and we’re increasingly relying on them to organise our lives. Registered Gas Engineer shines a light on some of the apps and websites that could make your work life easier and give you back precious free time.

Fergus

Fergus is field service management software that gives engineers easy-to-use tools to organise their business. Fergus was designed for the trade and can manage every aspect of a heating and plumbing job, from quote to completion and final payment.

Features include:

• Build quotes and estimates; schedule, track and manage jobs

• Invoicing and purchase orders

• Create reports on the health of your business

• View job profit margins and timesheets.

Founder Dan Pollard says: “Over 75 per cent of tradespeople are still using manual, paper-based systems to manage their businesses. This leads to poor cashflow, lower profits,and significant stress. Fergus frees up the time engineers would otherwise have spent on business admin, so they can enjoy more time doing the things they love.”

What the engineers say: “The beauty of Fergus is that even before a job even starts, we know how much money we’re going to make on it – it puts us in a position where we always win.” – Allied Plumbing & Heating.

From: Fergus

Platforms: Web-based software for any internet-enabled device

Cost: Free simplified version; paid-for plans starting at £20 per month www.fergus.com

Surefire

Surefire is a customer relationship management (CRM) system, built by plumbing and heating engineer Billy Wilgar specifically to help gas engineers run their business. Features include:

• Support creating and sending quotes

• Diary management

• Payment gateways

• Accounting software

• Service and CP12 reminders

• Stock control

• Vehicle tracking

• Route optimisation

• Integration with Plumb Center and PartsArena accounts. Founder Billy Wilgar says: “Surefire pulls all the elements of running a plumbing and heating business together seamlessly, from initial enquiry/lead, right through to the life of any and all appliances. A lot of engineers use multiple apps and software that don’t communicate with each other, but Surefire synchronises all these requirements, saving time and money by increasing their efficiency. It works for any size of business.”

Don’t forget that you can also stay up to date with the latest industry news and previous issues with Registered Gas Engineer’s free app, available on iOS and Android.

What engineers say: “Surefire is an excellent online tool for plumbers. It has made our life a lot easier because there is so much that this system is able to do. I would definitely recommend Surefire to any similar company.” – Michael Hollands, Hollands Heating & Plumbing

From: Surefire Software

Platforms: Web-based software for any internet-enabled device Cost: From £30 per month www.surefiresoftware.co.uk

there’s an app for it

Construction Industry Helpline

The Construction Industry Helpline app is a self-help tool that provides vital information, advice and guidance on topics including stress, anxiety, depression, anger and suicidal thoughts. It was created as a collaboration between Lighthouse, construction software firm ‘COINS’, and Building Mental Health.

Features include:

• Mental wellbeing: covering anxiety, depression, anger, suicidal thoughts, sleep and building resilience

• Physical wellbeing: covering aches and pains, nutrition, weight management cancer, alcohol and drug addiction

• Financial wellbeing: covering budgeting, debt management, tax and legal advice, retirement planning and emergency financial aid

• Information about further support and guidance in your area.

Bill Hill, CEO of the Lighthouse Construction Industry Charity, says: “The app complements our existing 24/7 Construction Industry Helpline. We recognise that not everyone feels comfortable talking about their feelings or personal situation, so the Construction Industry Helpline app is aimed at people who would like to find out more about how they can help themselves or, if necessary, take the next step in seeking professional help.”

You can call the Lighthouse Construction Industry Charity helpline at 0345 605 1956. Resources are also available at: www.constructionindustryhelpline.com

From: Lighthouse Construction Industry Charity

Platforms: iOS and Android

Cost: Free www.constructionindustryhelpline.com/our-app.html

Sprint Mobile App

The Anton Sprint Mobile app provides useful gas-related calculators and tools and can be used whether or not you own an Anton Sprint Pro flue gas analyser*.

Features include:

• Gas rate, pipe size, ventilation, radiator output and energy conversion calculators

• Create gas, pressure, temperature and CO room safety reports

• Email tailored reports featuring your company details direct to your customers

• Create landlord certificates, safety notices, gas rate calculations and many other forms

• Annual boiler servicing reminders

• Store reports and customer information

• Create and send invoices and receipts straight to your customers.

The company says: “With the increasing importance of recordkeeping relating to these safety-critical reports – for example the recording of CO and CO/CO2 ratio now being mandatory at the commissioning of all new boiler installations – having all your reports conveniently saved and stored under each customer on your mobile device provides you with this peace of mind. Traceability is assured: you can even ask the customer/tenant to electronically sign their reports before emailing them.”

* Other FGA manufacturers also provide dedicated apps.

From: Crowcon Detection Instruments

Platforms: iOS and Android

Cost: Free www.antonbycrowcon.com/products/sprint-pro-app

Tradify

Tradify is job management software designed specifically to help tradespeople, especially gas engineers, with all aspects of running a business and the admin that goes with it. Gas engineers can streamline everything from invoicing and timesheets to job tracking and gas safety certificates, saving them time and money.

Features include:

• Gas safety certificates

• Quoting and estimating

• Invoicing

• Scheduling

• Job tracking

• Field service management

• Timesheets.

Tradify CEO Michael Steckler says: “The real benefit of Tradify is how much faster and easier it becomes to run a business. Some of our customers are saving 10+ hours a week on admin. That’s our goal at Tradify, to give tradespeople their lives back.”

What gas engineers say: “We use Tradify to contact our existing customers to pre-book their annual gas safety checks for next year as we can be booked up for months in advance. There are so many features to this product: we would recommend it for any tradesperson as being fundamental to their business.”

– Marianne, JPL Plumbing & Heating

From: Tradify HQ

Platforms: iOS, Android, Mac, PC

Cost: £21 per month, per user. Free trial available www.tradifyhq.com

Boiler Fault Finder

Boiler Fault Finder is a website and app that provides technical information on fault-finding for gas appliances such as boilers and other heating products. It includes error codes, installation and service manuals, plus templates for purchase orders and CP12 forms, for example.

Features include:

• 180-pages of technical boiler-fault finding information

• Fault diagnosis for thermostats, flow switches, programmers and time switch guides

• Asbestos advice

• Boiler technical error codes for leading boiler manufacturers

• 1,000+ technical reference and installation manuals

• A complete Boiler Fault Manual in downloadable PDF

• CP12 and other form templates

• Free members’ directory for gas engineers

• Heating engineers’ toolkit.

What gas engineers say: “Boiler Fault Finder offers great material that all engineers can benefit from. Whether you have just come out of training or you’ve been in the trade for years, the website will definitely be a massive help and support when you are out in the field.” –

Joe Millar

From: Boiler Fault Finder

Platforms: Website and app, compatible with all smartphones

Cost: £9.99 per year

www.boilerfaultfinder.com

All details correct at time of going to press. App costs and features may be subject to change.

Zoned heating systems and TRVs

Dan Love, head of Commercial at Polypipe Building Products, looks how the new Building Regulations requirements on energy efficiency will have an impact on the way the heating systems in homes are set up.

The industry has been in a 12-month grace period for updates to Part L of the Building Regulations covering energy efficiency. But that’s about to draw to a close.

The major updates to the regulations are designed reduce carbon emissions in new and existing homes by 31 per cent, as a precursor to the even more ambitious Future Homes Standard, which is due to come into force in 2025.

The Future Homes Standard aims to ensure that, on average, new homes produce at least 75 per cent less CO2 than a home that has been built to current energy efficiency requirements, and will mean that all future homes are net zero-ready and will not need retrofitting.

The changes

One major update is that new heating systems in homes with a floor area of 150m2 or greater will now need a minimum of two independently controlled zones, with each zone or room requiring its own smart or thermostatic controls.

Splitting the system into zones that can be controlled independently means that the levels of heat in each area can be controlled by users: they can choose to heat only the parts of the property that are in use.

For example, if someone is in the living room downstairs, they can turn off the heat in a bedroom. By turning the heating off in any rooms where it is not required, less energy will be used, resulting in less wasted heat, lower carbon emissions and lower energy bills.

For all hot water stores, a timer is required for heating and hot water so that they can be controlled independently of the space heating circuit. The pump now needs to turn off automatically when heat is not

required. This means that the controls should be wired to ensure that the heating appliance and pump are switched off when there is no demand for heating or hot water.

The solutions

One of the most logical solutions to zoning a heating system is to install underfloor heating (UFH) because it is naturally designed and installed into zones. UFH manifolds can control multiple zones at once, which enables each to be warmed to a different temperature, depending on the user’s requirements. UFH is now simple to install in retrofit projects without any complications such

as shaving down doors, thanks to the introduction of low-profile systems.

UFH covers a greater surface area, which means it can run at lower temperatures of 33°C-55°C rather than 75°C, and therefore places significantly less demand on energy sources. This helps to comply with the requirement that the maximum flow temperature for newly installed heating systems should be 55°C.

These requirements can still be achieved when installing traditional heating systems, through a thermostat or thermostatic radiator valves (TRVs) on all heat emitters in the rooms that do not have a thermostat.

TRVs control the flow of hot water through the radiator to which they are fitted. If the room is warmer than the setting on the TRV, the valve will close a little, reducing the volume of hot water flowing into the radiator. Similarly, if the room temperature is lower than the TRV setting, the valve will open, increasing the flow of hot water. TRVs can be adjusted to different settings between fully open and fully closed, with lower settings reducing the volume of hot water flowing and so using less energy.

Compliance is key

It’s important to note that the Part L updates don’t only affect the heating systems in new-builds: they cover refurbishment and retrofit projects as well. This means that the regulations will have an impact on all projects – both new-builds and existing homes. ■ www.polypipebpfuturehomes. com

“Splitting the system into zones that can be controlled independently means that the levels of heat in each area can be controlled by users.”

Caught on camera

Thermal imaging cameras can bring benefits and create new business opportunities for heating engineers. Testo looks at how they work and some useful applications.

Thermography has been established as a valuable tool for diagnosis in the industrial maintenance sector for many years. And with lower-cost thermal imaging cameras now available, heating engineers are increasingly taking advantage of their technical and commercial benefits.

A thermal imaging camera works by capturing information based on the subject’s emitted levels of infrared energy and then converting this into a pictorial representation based on the different levels of infrared.

All objects emit infrared energy, even down to absolute zero (-273°C). However, for most cameras, a working range will typically allow measurements between -20°C and +650°C. We apply a colour palette to the image generated by the camera to help us evaluate it with regard to surface temperature.

It’s important to bear in mind that the accuracy of any apparent surface temperature shown is directly related to the camera having the correct ‘emissivity’ value set for the subject under inspection.

For heating contractors, major uses of thermal imaging cameras are areas with hot water pipework

requires faults in pipework to be identified in a property where pipework runs are less obvious, thermal imaging cameras are the perfect tool because they can trace the hot water pipework without causing any unnecessary damage.

Once the hot water pipework

than either the pipework run or the background, and this area usually grows in size as the hot water is pushed out into the screed material.

In some cases, creating a higher difference in temperature is necessary to highligh a possible leak site. This can be done by opening all doors and windows to make the area as cold as possible before switching on the heating system at a high setting.

suspected area by opening a door or window.

that are covered or that are difficult to access. They are ideal for detecting leaks and blockages in pipework and can detect differences in temperature as small as 0.05°C. This level of sensitivity is perfect in situations where pipework is buried in several inches of screed material.

Conduction enables heat to be transferred from pipework and this heat signature can be detected on a flooring surface. When a job

has been located, the thermal imaging camera can also diagnose any areas in the system with potential sites of leaks. This is another benefit of a highsensitivity camera, because normal pipework runs will typically show up as ‘linear’ lines of much higher temperature than the background.

Areas with potential leaks will show up as anomalies at a distinctly higher temperature

Thermography can also be used in cold-water pipework detection. Most of the time, the background temperature of the floor will be the same as the temperature of pipework carrying cold water – which doesn’t always allow an adequate temperature difference to be located on thermal cameras.

However, some cameras can detect cold water that has penetrated through the flooring material or screed. This is because the damp area can be detected through the evaporative cooling effect, especially if airflow can be introduced across the

Thermal imaging cameras are not only an invaluable tool for use on traditional heating systems; they are also ideal for the installation and commissioning of underfloor heating (UFH). Thermal imaging can prove both the correct operation and zoning of any UFH system and the correct installation of pipework coils. The ability to prove that the system has been installed correctly and is functioning as it should can be a major benefit in countering against any follow-ups relating to the quality or specification of the work being carried out.

They can also help with the efficient diagnosis of blockages caused by sludge or air causing issues in radiator systems.

They can be used to give your customer a visual report of issues in order to justify powerflushing or any other remedial work that may be needed. ■

“Thermal imaging cameras are ideal for detecting leaks and blockages in pipework and can detect differences in temperature as small as 0.05°C.”

Testo’s handy guide to thermal imaging cameras includes real-life examples and situations and is free to download at: www.testo.com

•We can clean microbore, one pipe and plastic pipe systems.

•We offer zero risk “No fix No fee deals” If we can’t fix it, you don’t pay anything

•Earn £100 Commissions for completed client referrals

•We can fix blocked systems and blocked heat exchangers.

•No need to replace or re-run pipes.

Heating for nextgeneration households

Children are no longer flying the nest as early as they once did, and an increasing number of young adults live with their parents. Sean Keleher, national technical manager at Navien UK, looks at the UK’s changing heating and hot water needs for multi-generational homes.

The number of adults living with their parents in England and Wales has risen by 14.7 per cent in a decade* to reach nearly 4.9 million – an increase of 700,000 from 2011.

The increase in the number of adults per household, combined with factors such as the rise in the number of home workers, is placing increased demands on everyone’s heating and hot water needs.

Many will be all too familiar with the ritual bickering about whose turn it is to use the shower, or how important it is that whoever goes in next must leave enough hot water for the next person, or not turning on the taps or using the ensuite while the family bathroom is in use, and so on. Up to now, there has never been a realistic alternative that pleases everyone.

In 2022, Navien UK launched its new NCB ON range, a series of new 20% hydrogen blend boilers designed to cope with the heaviest heating and hot water demands. The largest model, the NCB700 ON, can deliver hot water to three bathrooms simultaneously.

Simultaneous showering

The NCB ON range has a built-in domestic hot water recirculation pump,

state-of-the-art flow adjustment valve and auto-mixing valve for hot water comfort and rapid delivery.

We believe this is a real game changer for installers working in larger homes. The NCB700 ON offers flow rates up to 22 litres per minute, which enables the system to deliver instant hot water to several outlets at the same time. For customers in multigenerational homes, this means that they can run up to three showers at the same time.

No hot water cylinder is needed, making installations in larger homes less timeconsuming and less expensive.

The NCB ON range brings together the power of a high-performance system boiler with the cylinder-less advantages of a compact combi model. We call it a combi crossover. For homes where there is already a system boiler, the combi crossover range allows for the tank or cylinder to be removed entirely, creating new space for storage or even a small WC – essential for the evergrowing space requirements of the modern home or those looking to add value to their property.

The boiler has a turndown ratio of 15:1, is 20% hydrogen blend ready, 94 per cent efficient and has an ErP A+ energy rating

when used with a Navien Smart Plus controller. The NaviFill filling system uses just a single lever to top up the system pressure.

Tightening purse strings

Almost all households are feeling the pinch now. Boilers in the combi crossover range use 38 per cent less gas than a standard combi boiler and can help homeowners to save more than 7,500 litres of water every year.

With no predictable let-up in the rising cost of living and a foot on to the property ladder remaining difficult for many young adults, the trend of multi-generational homes will likely continue, as will the increased strain on home heating systems. With product innovations like the combi crossover range from Navien, we’re making it easier than ever for installers to deliver high-quality, reliable heating systems for your customers’ changing needs.

www.navien.co.uk/professional

Viessmann Vitovolt 300 connects heat and power ecosystem

Viessmann’s Vitovolt 300 solar PV system makes it easier for homeowners to cover as many of their electricity needs as possible through renewable energy.

The photovoltaic solution comes with a 15-year product guarantee and incorporates a modular package of accessories that fit together. The result is an ecosystem that tailors to the needs of individual households, which can include sustainable heating and electric vehicle charging, if desired.

The Vitovolt 300 package is quick to install thanks to its plug-in solutions for electrical connections and fully wired matching components. Power storage can be added and all power flows monitored through Viessmann’s Energy Management System.

The PV package is also ideal for use with a Viessmann heat

pump, enabling householders to generate electricity for use both as energy and heat, reducing running costs of the heat pump as well as energy costs for the entire home.

All elements are controlled via the Viessmann One Base control platform, which, via the ViCare app, enables users to view and optimise the use of their selfgenerated energy, whether it’s for domestic electricity consumption, storage, heat or mobility.

Sales director Chris Johnson says: “The Vitovolt 300 offers a great foundation for UK homes to transition to renewable technology for heating and motoring. It’s a very attractive option for homeowners looking to reduce their reliance on energy companies while also increasing the sustainability and value of their property.”

A typical Vitovolt 300 package

Salamander unveils water boost for high-demand properties

TankBoost is an easy-to-install, single-unit solution that ensures water performance remains at optimum levels even in large, multi-storey homes.

It delivers flow rates up to 80L/min and pressures up to 3 bar, so that even in the busiest homes showers, taps, toilets and more can be used at the same time.

The latest product in Salamander Pumps’ expanding MainsBooster range, TankBoost combines a cold water storage tank and an integral pump. The stainless-steel pump is submerged within the tank, which makes for quiet operation.

TankBoost has been designed to meet the water pressure and flow needs of domestic and light commercial installations, with four tank sizes available ranging from 100L to 450L. Additional storage tanks are also available to increase capacity for large properties or those with particularly low incoming flow rates.

TankBoost will overcome insufficient water pressure and

flow in combi or unvented systems.

Technical director Gareth Richards says: “It’s a stand-alone, cost-effective solution that can be trusted to ‘run the show’, working hard to meet the water performance challenges that often occur when multiple outlets are running at once, eg, in larger, multi-storey properties, such as extended homes, HMOs, social housing settings, hotels and B&Bs.”

www.salamanderpumps.co.uk/ tankboost

provides a PV output of 4kWp, producing around 3,800kW/h per year, well over the typical annual UK four-person household consumption level of 2,900kW/h, according to Ofgem.

Any unused power can be stored in batteries or exported to the grid. If combined with a battery, EV charger and heat pump, where 100 per cent of self-generated power can be used by the household, a system this size can generate an annual electricity saving of around £1,140. This brings a return on investment for the solar PV system of around 10 years.

Larger packages offer greater savings, as

well as sufficient electricity for bigger families and providing more power for heat pumps and electric vehicles.

All elements of the package are covered by a 15-year product guarantee and full manufacturer support.

www.viessmann.co.uk

Mitsubishi Electric adds pre-plumbed cylinders

Mitsubishi Electric has a new range of domestic hot water cylinders to complement its residential heat pumps.

The unvented plug-and-play Ecodan R32 cylinder comes ready to install in eight standard and slimline variants in capacities of 150L to 300L. It includes pre-plumbed components such as pumps, filters and valves, reducing the overall installation time.

It is MELCloud-enabled, giving users control and monitoring, and the optional flexible two-zone spacing heating control provides improved comfort and reduces energy use.

Senior product manager Robert Taylor says: “We wanted to raise the bar with our new pre-plumbed cylinder. It’s been designed with intuitive installation connections in mind. With refined component design, performance has been improved so that it provides efficient and rapid heating of water. In addition, it comes with premium-quality insulation to reduce heat loss and running costs.” les.mitsubishielectric.co.uk/ ecodan-phase2

Looking for a new challenge?

We have vacancies for field-based contracted inspectors in North Wales, Midlands, East Anglia and Central England.

Our inspectors audit heating businesses and check individual competence through on-site visits. We are looking for applicants with in-depth experience of oil, solid fuel and renewables under the microgeneration certification scheme (MCS).

To discuss this opportunity, please contact John Vinter, Inspection Services Manager, by email jvinter@oftec.org or call 01473 618 558 / 07432 715042.

www.oftec.org

www.greensquareaccord.co.uk/about-us/careers

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing a ordable homes for people in our communities who need them most.

Our focus is on building better lives. Everything we do is about people – whether that’s providing a good quality, safe home or providing care which helps someone to live an independent life.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real di erence. It doesn’t matter which role you are considering applying for, your work will help thousands of people build a better life.

Renewables Engineer

£34,600 - £43,200 per annum

Plumber (Wet Heating Systems)

£26,500 - £33,100 per annum

Oil Service Repair Engineer

£34,600 - £43,200 per annum

Heating Installation Engineer

£34,600 - £43,200 per annum

Gas Compliance Auditor Surveyor

£34,600 - £43,200 per annum

Commercial Gas Engineer

£34,600 - £43,200 per annum

Planner

£26,500 - £33,100 per annum

Chippenham

Pass on your skills to the next generation

Earn up to £53k as a Plumbing Trainer

Do you like working with apprentices and adults? Do you enjoy guiding others and sharing your knowledge? Then why not join our team of experienced staff at our Bicester Construction Skills Centre or our Net Zero Skills Hub in Abingdon? You’ll train the next generation of plumbers in gas engineering and/or renewables technologies in first class facilities with state of the art technology.

There’s no need to be a qualified teacher. If you are passionate about what you do and hold a Level 2 or 3 qualification in your trade, we can support you to learn the rest – including the chance to formally qualify as a lecturer if you want to!

Benefits:

• Total earnings up to £53k

• 27 - 37 days paid holiday (depending on package agreed) plus bank holidays

• a fantastic pension scheme

• high street discounts, cycle scheme, tech scheme and much more.

Roles include full-time and part-time, (including the choice to work only evenings and Saturdays) so there’s no need to give up your private work or business either – you can do it all!

Get in touch to arrange an informal chat about these exciting opportunities email: humanresources@abingdon-witney.ac.uk.

Roles available in Bicester and Abingdon.

www.abingdon-witney.ac.uk

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