FROM ENSTROM’S TOFFEE TO BEFORE YOUR FIRST CUP OF COFFEE- KELSEY ROSS’S JOURNEY TO CHIEF RCO
DR. ZANE NEWITT BY
AMANDA HEIMANN
Jena R. Eggert
Founder&CEORCR|HUB
TRANSFORMAT
Dear RCM CommUnity,
Welcome to the January 2025 issue of RCM Connections! As promised, this issue proudly introduces you to our RCM transformational leaders, Kelsey Ross and Amanda Heimann.
Thank you both for leading the way and making this interview such a unique and memorable feature. Your collaboration beautifully reflects the spirit of mutual support that defines our RCM CommUnity.
IONAL LEADERS
We’re also thrilled to share a sneak peek at our upcoming AI Jobs Board, launching February 3, 2025. This new online resource is designed to connect our talented healthcare Revenue Cycle CommUnity with exciting opportunities, reinforcing our dedication to providing tools and insights that benefit everyone.
My Best, Jena Eggert Editor-in-Chief, RCM Connections
TABLE OF CONTENTS
Amanda Heimann & Kelsey Ross
ARTICLE BY ZANE NEWITT
From Enstrom’s Toffee to Before Your First Cup of Coffee- Kelsey Ross’s Journey to Chief RCO Everything you
Introducing
Amanda Heimann & Kelsey Ross
Kelsey: My name is Kelsey Fullerton I go by Kelsey Ross professionally I am the CRCO at Excalibur Data Driven Performance Management I've been with the organization my entire professional career in the Revenue Cycle We've experienced a lot of growth, and I've personally experienced it with them. What about you?
Amanda: My name is Amanda Heimann. I've been part of the industry for just shy of seven years, but the Revenue Cycle wasn't where I thought I wanted to be when I grew up.
I followed a winding road to get here I started out thinking I was going to be a counselor or child and adolescent psychiatrist so I took the whole psychology pathway and landed at FHN. I've been at FHN for 12 years, but part of my tenure was on the office practice side.
Kelsey: So how did you go from your clinical path into the Revenue Cycle path? They are two different worlds So that's curious
Amanda: My mom is a nurse at FHN and has been here for 39 years, so FHN has been in my blood since I was a baby; taking care of my family that way
When I was working professionally as a substance abuse counselor and a clinical supervisor, I realized there is always the question of - what's the funding going to look like? [Substance abuse counseling] is always the big thing on the chopping block when the State looks to finalize their budget I had just gotten married, I wanted to start my own family, needed some good health insurance, so these were all things I needed to consider
I turned to FHN because they always took care of my family of origin; they could take care of the family I wanted to create. So I applied for an operations leader position in the office practice setting thinking, "Oh, there are a lot of similarities between counseling and leadership to some extent".
You have to be able to read people, understand people, and work with people So that's how I got into FHN and then did that for six-and-a-half years and was looking for a change
Funnily enough, Nicole Dennison, our Vice President of Revenue Cycle Management at FHN, was teaching a leadership class just about Revenue Cycle and understanding what Revenue Cycle was like.
I asked a couple of questions and she's like, "You don't need a job in the Revenue Cycle, do you?" Fast-forward another year and a half and there's a CBO team leader position open, so I put my hand up and interviewed for it I wasn’t 100% sure what a true Revenue Cycle looked like, but took that leap and I have loved every moment of it It’s a fun time
Kelsey: And now you are a total whiz and you dream about the Revenue Cycle Imagine that
Amanda: Every night we have dreams like, what happens if we have a cyber-attack? What do we do? How do we get money to come in? Where do we post it? How do we track it? And then how about you? What led you into Revenue Cycle?
Kelsey: I've been in Revenue Cycle my entire adult life.
I was with a Call Center, and I also had some Corporate Sales background I needed a position, I had a two-year-old at the time and I was just looking for something super entry-level (I was working on my bachelor's). It was just a matter of luck, I guess, that I interviewed with Zane Newitt at Excalibur and got the job.
I started as a Bad Debt coordinator, so I was flipping accounts to Bad Debt for FHN. Excalibur started with about five people in a closet in 2015 when FHN decided to give us (or rather, gave Zane) a shot at outsourcing I was one of the first hires
We had some turnover on the Management team shortly after I came on and Zane asked, "Does anybody want to manage?" I put my hand up and I've been here ever since You put a hand up and that's how it starts, I'm telling you!
Amanda: Who wants to do this? Oh, maybe I'll give it a shot
Kelsey: Try it! But yeah, I kind of have dabbled in everything, but my real passion is in the technology component. We've come so far in technology, but we will get into that later. I wanted to ask you about any mentors you had. How did you find your passion for this industry, and where you prefer to focus. Where do you get the most excitement?
Amanda: Sure. So, the whole Healthcare aspect, the idea of taking care of people I think that goes back to being a little kid in public with my mom and having random strangers come up to her and hug her and thank her for the work that she did, during the delivery of their baby Because that day could be the happiest day of your life It could be the scariest day of your life It might be both
It’s just amazing to see that kind of reaction just for going to work, doing your job and doing well at your job That took me down that mental health path I had a great clinical supervisor who taught me how to work well with, develop strong relationships with people and how to understand emotional intelligence.And then coming onboard FHN and learning more about the health care industry in general, how can we impact people in their daily lives?
It's interesting because a lot of people think of Revenue Cycle as Healthcare We're the back end We're not the fun end, because let's face it, our clinical friends, should get a lot of credit for the work that they do
They're right there with the patient We're the ‘bad guys’ and nobody WANTS to pay for an unwanted health care expense. So trying to educate our patients, how can we maybe help them to ensure that their services are going to get paid correctly? Making sure they're only having to pay what they should pay, and not some exorbitant amount of money that they weren't anticipating.
I think the mentors from that standpoint were Miss Jody Gabel She was my director when I came over to the Revenue Cycle And honestly, I wouldn't have taken the leap to go from Team Leader to Interim Director and then Director of the Business Office without her leadership When moved on, I'm so grateful that she recommended that I would be a good fit in this role
Kelsey: That's funny, I would consider her one of my mentors as well I've been working with her for a very long time
Amanda: She is just a wonderful person and so knowledgeable about Revenue Cycle. The only thing I regret about that is I only got a year-and-ahalf with her as my direct leader.
But then I created a relationship with Nicole Denison, our VP, and she's a wealth of knowledge. The collaboration with her and her leadership style is, "I want my people to be the best that they are so they can teach me”
Kelsey: I'm pretty sure every time I talk to [Nicole], I get a little bit smarter She's so intelligent
Amanda: Yes, agreed, and so humble in it She makes it okay to say, "I don't know that answer, let's find that out together"
Then there’s you - Every time I talk to you, Zane [Newitt], Lauren [White], I leave the conversation better for it one way or another, whether it makes me happier because we do have some lighthearted conversations, but also smarter in the Revenue Cycle.
Amandaandherfamily
Kelsey with her friends and family
And then definitely Dr Zane Newitt himself Huge mentor I mean, I can't even begin to describe the amount of knowledge I have learned and continue to learn from him every single time I talk to him
It's amazing to me how he lifts his team, how he promotes FHN, always, as his flagship team, and he just really takes good care of us here too Building that relationship and that mentorship with him has been wonderful
Kelsey: I love that this industry is so close-knit and everybody knows everybody somehow. I mean, we share Jody and Zane as mentors, and Nicole. It’s cool that there's cohesiveness across the industry and that so many women are becoming prominent in leadership roles.
Amanda: Well, you see that too, even in other areas that you ask a question, people are so willing to help It's like, the Revenue Cycle industry against the world, so to speak How do we partner together to find the tricks of the trade and help one another to be successful? Ultimately when we're successful, our provider organizations are successful, which means we can continue to take care of people, and we're the people we're taking care of most of the time We're the patients that are going to our local Healthcare Organizations So why wouldn't we want to do right by our communities and, our families?
So you said we share the same mentors with Zane and Jody, anybody else or what has your journey been with mentorship?
Kelsey: I can contribute 99.9% of my knowledge to Zane. He took me under his wing and essentially taught me everything I know… he's a super genius. So I like to consider myself a mini-genius because, well, I was raised by the best
We have such a good friendship and that's just how it should be in this stressful industry He was supposed to walk me down the aisle and then the last minute my son decided to
Amanda: That just goes to show that type of great professional relationship that the two of you have created, that he was your choice to walk you down the aisle, and he only takes second to your son That's amazing
Kelsey: It's a very dynamic, long-time family relationship, and that just makes the day-today a lot more enjoyable
Amanda: Well, if you think about it, we're in the trenches all together, so you have to enjoy the people that you are trying to figure out those huge problems with
Because let's be honest, sometimes it takes all our heads together to figure out the solution, and we get to enjoy the ride too I mean, how much more time do you spend with your coworkers and your peers than you do at home?
Kelsey: So, in your role, what is your leadership style? And what do you feel proud of yourself for during your work week?
Amanda: All these hard-hitting questions.
I feel like I've had a good work week when I've gotten the chance to teach and grow my leadership team or a staff member I think that's huge And, honestly, even if I get a chance to have a conversation with a patient and leave them better educated about their own insurance, or the process, or what needs to occur for them
I do feel like a lot of leadership is really about raising up people, because they are a direct reflection of me, and I want to make sure that they're equipped as well as they can be to take what comes at them.
We have to stay connected to our patients because if we don't, what are we doing it all for?
I don't want to see anybody fail I want to see them being successful, and if I can grow with them, that's huge That's what it's all about
Kelsey: I love the education piece, even during communication with patients directly. That's a big problem in the industry, is that people don't understand how their insurance works. They don't understand what Financial Assistance options they have. They don't understand the regulations. The more we can educate people that they have these other options and the marketplace isn't all that exists.
I hear you talk about that a lot A lot is going on in FHN, and I can see, you just have such a light and such a passion for it; that brings me some perspective, and that means a lot I love it
Amanda: We have to stay connected to our patients because if we don't, what are we doing it all for?
Kelsey: Well, and FHN, Freeport, Illinois is such a tight community Everybody's family and everybody knows everybody and you all go to church together
Amanda: There are very few degrees of separation. And even within FHN, like I said, my mom's worked here. I was born at FHN. I had both of my babies at FHN. So it's very connected. I have an aunt who worked here for 20-some years and left thinking maybe there are greener pastures, but has come back and been back at FHN again. It is very family oriented and I live and work in the community that I also get my doctoring done at
So I might have to go see this person at church after I had to have a tough conversation with them about their bill I want to make sure that I've done the right things along the way so that I can at least say, okay, we tried, and we might be able get them some help, whatever that might look like
Well, and honestly, we couldn't do it without the Excalibur team You started your journey into SelfPay Accounts Receivable and took that leap of faith with FHN to use our patients and our communities to jumpstart Excalibur.
I'll be honest.
Before I came over to Revenue Cycle and even knew that there was a third party that was doing self-pay collection, I was the one calling the FHN Customer Service phone number and asking questions, setting up a payment plans or what have you. I had no idea. I know the first time I was like, I've never heard of this person before thinking, they must just be tucked away at the Central Business Office.
No, it was, Excalibur, states away that was just treating me, a patient of FHN, as though they lived and worked in my community. I think that is the important thing about the Excalibur group; there is no difference, and I feel like that's how you treat any client that you work with
Kelsey: In Outsourcing, we consider ourselves an extension of your Revenue Cycle
We don't portray ourselves to patients as, “I'm Kelsey with Excalibur” I would say, “I'm Kelsey with FHN”
That’s one of the cool things about being a part of Excalibur and having ran the organization alongside Zane and everybody else who has been with us. It's fun work. It's valuable work. And I enjoy it. So what's next?
Amanda: I was going to say, we've met the Kelsey Ross of Excalibur and Revenue Cycle what does Kelsey do when she's not Revenue Cycling? Even though I know it’s 24 hours a day, 7 days a week, but there's got to be a little sliver of time… What do you like to do?
Kelsey: Well, I sleep occasionally That's important Just kidding
I’m a brand new runner I love fitness, and some form of exercise has always been a big part of my life since I was 19 years old I started running and I am thoroughly addicted I know that you are a big runner as well!
Amanda: I am, yes There's something about the endorphins And I don't know, the more I dive into it, runners are those people that with either actual or perceived trauma, you're trying to run it out of you, and there's something about seeing how far you can push yourself.
Amanda grateful genuinely cares dynamic is a
we are Revenue Cycle leader for her servant leadership at FHN and how she
She understands the comprehensive pathway of the revenue cycle stream, the importance of monitoring our key performance indicators, and the need for agility to ensure continued, successful, revenue cycle strategies about our patients, providers, and teams, as well as the health of our revenue cycle
Quote from:
Nicole Dennison, Vice President, Revenue Cycle Management at FHN
Kelsey: For me, it's the opportunity to disconnect I'm so connected to my work life I'm so connected to my family life, and those are my two “personality traits” So, when I'm running, I'm just with myself and I get to unplug
Amanda: You have the chance to quiet the voices in your head, that inner monologue. It's your one chance to be able to get it to quiet down enough and focus just on, “deep breath in, breath out. You've got this.”
Kelsey: What do you think is next for you? Are you sticking with Revenue Cycle forever or do you have some side ventures that you want to do? What's your ideal future?
Amanda: Oh my goodness. It's hard to think about, you know, what's the next step? I love my job. One of the things that I think has been so great at FHN, because we are a small, independently owned community hospital, is that I got the chance a couple of years after becoming Director of the Business Office to also take on the challenge of the Patient Access department at our hospital
That has been a fantastic addition and insight for me and my teams It's really complemented the back end of the because now we've got the front end connection We have a great group of leaders and staff that are greeting patients as they're walking into the door and are terrified about whatever their emergency scenario is or don’t understand their pre-certification We get to help I mean, how huge is that?
Kelsey: You can also prevent a lot of denials by fixing processes in the Front End.
So having that well-rounded knowledge and team cohesiveness is so huge for you and your organization.
Amanda: It's been huge for the CBO leadership team too, to build those connections We're kind of tucked away, down the street from the hospital, so we don't get to see all of that; the front-end staff or those clinicians doing the real work We’ve been able to create better teamwork with everyone So it's been really nice that way
Also, continuing to see those relationships grow and seeing where we can implement technology to influence our patients at the forefront How do we talk and communicate with that patient before they ever step foot in the door for their appointment or their service? Because that's really where we can get the impact of providing that education, pre-service collection, what insurance do you have now? You know, we're in January and insurance is changing for a lot of patients.
Kelsey: It's hard when somebody is walking into the ER or worried about their health and signing in for an appointment. It's not an easy conversation to have
FHN and Excalibur have been working together on improving communication from the start of the patient’s experience
Our Digital Patient Engagement initiative has improved Front End cash and processes obtaining insurance where the patient didn't have it available at the time of service or may not have been able to provide it. So I love your technology comment. There's a lot that we're doing that is really exciting for me personally, because I'm just a techie geek, but also just for FHN and for the industry too.
Amanda: I think that's where we have to head Technology is no longer a nice add-on, it's really what we have to start thinking about to be smarter in Revenue Cycle, and providing patient care Many of our patients rely on technology day in and day out So let's design their service to be set up that way so that it streamlines in with everything else
I've seen different Pre-Service platforms where the patient can register, upload an insurance card and upload their ID, so when they come in for their appointment, it doesn't take them 10 minutes to do their check-in and paperwork because they already took care of that when it was convenient at 6:30 the night before.
We’re all busy. How do we work smarter, not harder necessarily? And how do we help our patients with that?
Kelsey: Then we have our staff to think about as well. At Excalibur, one of our biggest initiatives, my personal passion, and my baby, is the AskMerlin project There has been a lot of work done solving problems with technology
We built our most recent iteration of AskMerlin on the premise of, “What would I need to know as a busy leader in the industry Can I just do a one-click and see what I need to see?” Then also as a Gov and Non-Gov Follow-up Representative, what do they need to best do their jobs?
From all layers and all areas of the Revenue Cycle, where can we, as consultants and as technology providers, make operators more capable and more efficient? I like what you said. It's unavoidable at this point.
If I can solve a problem in one click, rather than spending hours doing research, and solve it preemptively then I’m happy.
Amanda: Exactly - how can you break up your day to be most efficient using technology? Feed me data from the day before so I know where I might need to focus my efforts today.
Kelsey: Using the past to predct the future!
Amanda: Those are the fun days. We've had a couple calls in the recent past, on how to make tweaks to our workflows and what we should focus on, moving processes up a little bit earlier, 0 to 30, 31 to 60 How do we impact those areas so that we get the balance taken care of and they don't end up in our greater than 90 AR where bad debt expense is huge So I think it's great
Kelsey: Exactly - I think we’re out of time, thanks for talking to me today! I hope you have a wonderful weekend Let’s go, women leaders in the industry!
Amanda: We make the world go round, or the Revenue Cycle go round, or both
Kelsey: We make the Cycle, cycle.
Healthcare RCM JOB BOARD
COMING SOON
From Enstrom’s Toffee to Before Your First Cup of Coffee - Kelsey Ross’s Journey to Chief Revenue Cycle Officer
By: Zane Newitt CEO Excalibur Data Driven Performance Management
It was 2015 and Excalibur Data Driven Performance Management had a trajectory altering opportunity. And a problem. Our flagship Client, FHN, a bleeding-edge, innovative small healthcare system in the Midwest, had acquired a chronic case of vendor fatigue and looked to Excalibur, its long-time consultative partner, to consolidate vendors, reduce expenses and transform from a boutique consultancy to an end-to-end organization that could do it all, including outsourcing This gave FHN one relationship to manage, and Excalibur an opportunity to create an entirely new business model
Excalibur had methods, scoring models, offerings (our famous B41C or Before Your First Cup of Coffee morning executive summary continues to delight clients for over seventeen years now) and approaches that the industry still hasn’t adopted (anyone else using Turn Over Rate Upper and Lower Control Limits to surgically calibrate monthly additional cash expectations?). Moreover, empowered by VisiQuate, Excalibur had a robust ‘tech stack’ that enabled Excalibur’s vision for a contemporary, data driven revenue cycle.
But. People. Excalibur lacked the ‘doers’ to execute the vision. And, although culture might eat strategy, execution eats everything
Studying the workforce landscape revealed that finding qualified employees with experience was difficult, and that there were gulfing generational gaps, an endemic shortfall of young workers and an industry in trouble.
All the Robotic Process Automation, Machine Learning, Business Intelligence and AI in the Metaverse can never replace grizzled Revenue Cycle Warriors who “see the Receivable” in the way an artist sees a lump of clay, who live to chew on balances, know every field locator on the UB and get up every day wanting to delight the Patients and defeat the Payers Having the flagship Provider’s mandate to take on portions of the Accounts Receivable, and seeing the staffing void, I made the only logical decision available I was going to ‘go young’ and invest in our industry’s future I would quest to find ‘grizzled veterans’ like myself to lay the foundation stone, then we would source and mentor the next great Patient Account Reps, analysts, project managers and peradventure, even find a revenue cycle consultant to wield Excalibur for years to come.
At first, there were five of us, working in an office the size of a closet.
Turnover was 100% The work was stressful, the terminology different than any other industry, the requisite speed and accuracy needed perceived as mean and unfair; the twentysomethings said, ‘no thanks’
Turnover was 100%, again “Build with just a few experienced, battled hardened experts, then invest in the future,” I persisted; sweating but undaunted
And along came Kelsey Ross.
A twenty-one-year-old Junior Sales Associate for a world-famous toffee company whose headquarters share our zip code, a passionate young person with otherworldly gifts and genius-energy who had hit a quick ceiling and simply wanted an opportunity to grow graced our doors, changing Excalibur forever.
Kelsey Ross didn’t know a DRG from the DMV, nor Bad Debt from Good Debt, but she had fire, enthusiasm and critical thinking skills
My approach was simple, equip Kelsey with our pillars and methods, let her master no more than two functions at a time, and turn her loose to create Let her get the ‘sickness for which there is no cure’ we call revenue cycle management, and I would have the ‘next-gen’ Healthcare Finance professional
She started as a Bad Debt Controls Specialist At that time, the process was very manual;
there were seven criteria that permitted a qualifying account to be transferred from the Active A/R, and she had to review accounts, managed defects, communicate anomalies and ensure BD was ‘controlled’ for our client. Kelsey asked, ‘the why’, demonstrated natural curiosity, and mastered the task in 6 weeks, cycling through accounts at whiplash speed with flawless accuracy
The challenge with Kelsey was going to be “how fast is too fast” Clearly her ceiling reached the heights of the heavens, and a career path had to be charted She learned the lifecycle of an account from the genesis of a charge to happy or unhappy paths of payment and bad debt and quickly moved into an analyst role where her technology acumen blossomed
For a few years the Team knew Kelsey could understand technology, define requirements to engineers and dabble in their vernacular but what was unknown was that Kelsey could also actually “build technology.” Excalibur had outgrown its simple CRMs and inexpensive call center software, security and compliance requirements were becoming overly complex, and the arts of Digital Patient Engagement were dawning Lacking budget to ‘buy expensive’, we asked Kelsey to build
And with radical fervor she took the lead, and Gwenhwyfar (Gwen), our Call Center solution, was born Kelsey was preaching, and doing, speech analytics, pattern recognition, instant feedback loop reporting for at least three years before it became vogue in our industry
Kelsey is a Technologist. But, akin to her generation, she would distance herself from that, or any categorization. She may be ‘techie’, but there is much more to Kelsey Ross than 1’s and 0’s.
A supreme documenter, Kelsey can tell you who failed to change the ink in the printer nine years ago and who failed to follow up on a deliverable from last August Document everything Document immediately Her skills at moving complex projects to conclusion put Kelsey out of Operations (for a time) and into a Project Management Officer role, where she thrived
To be able to both build something and guide others who build things is a truly rare skill set, and Kelsey Ross can both, because she is driven by fire, and natural curiosity
Wanting to get back into Operations and master the next frontier in her growth, Kelsey intentionally sought to figure out how to lead People This was her biggest challenge
Powerful and intimidating, Kelsey spent over three years figuring out ‘love languages in the work place’, how to actively listen, inspire and connect with others Kelsey was enjoying life, and her career, having a truly holistic mentoring on Process, Technology, Project Management and People but then, the only constant in our industry manifest, causing her to pivot yet again Change Excalibur determined to build all of its own solutions, tools and toys, to include an advanced AR Valuation and Reserves Solution, a latitudinal patient record and a mash-up of diverse data sets that the industry had yet to achieve.
The natural choice to lead, and own, the AskMerlin Analytics build was Kelsey Ross and, in six months a working, live ‘prototype’ was sunsetting spreadsheets, saving keystrokes, answering complicated month end questions and giving a large Florida hospital, for the first time, a Single Version of the Truth
Kelsey, now just thirty, has taken Excalibur’s methods, tactics, strategies and radicalism and brought it to life via software that works, twice
In addition to being the most complete young revenue cycle professional I’ve ever been honored to work with, Kelsey is a runner an avid reader, a wife, a mother of two and like the rest of us, has a degree in a field that has nothing to do with her profession This January, Kelsey was named Excalibur’s Chief Revenue Cycle Officer and is paving the way, demonstrating that there are young superstars out there, waiting for a chance, longing for mentorship. The future of Revenue Cycle Management is not bleak, Kelsey Ross demonstrates that it is going to be just fine… better than fine.
THE RCM
INTRODUCING JOB BOARD
Where Talent Meets Opportunity.
The demand for skilled professionals has never been higher in healthcare Revenue Cycle.
On Wednesday, January 22, 2025, a simple Google search resulted in 3K+ jobs available today in the US, from VP of Operations to RCM specialist, not including the need for coders
Traditional hiring methods often fail to connect employers with the best candidates, leaving both parties frustrated This gap is precisely why RCR|HUB is partnering with a company to bring an AIdriven job board to the RCM CommUnity a platform that leverages the power of trusted digital communities to redefine talent acquisition.
The Problem with Traditional Job Boards
Traditional job boards often fall short in several key areas:
1
Limited Reach: They primarily attract active job seekers, leaving out millions of highly qualified passive candidates
2
Generic Approaches: They lack the precision to target candidates based on niche skills or industryspecific expertise.
3.
Ineffective Engagement: Job postings are often buried among thousands of others, leading to low visibility and interaction.
RCM positions are specialized which can result in significant hiring challenges for employers and missed opportunities for talented professionals
Enter CommUnity-Powered Hiring
The solution lies in a new model: CommUnity-powered hiring This approach connects employers with talent through trusted online CommUnities where professionals are already engaging, learning, and networking Examples include:
Specialized Slack workspaces
Industry-specific newsletters
LinkedIn and Facebook groups
Discord channels for niche professionals
By embedding job postings directly into these platforms, CommUnity-powered hiring delivers opportunities to top talent in spaces they already trust and frequent.
Why It Matters to our RCM CommUnity
Healthcare RCM requires highly skilled professionals who understand the complexities of billing, coding, compliance, and financial operations The new job board addresses these unique needs by:
Reaching Passive Candidates: With AI-enhanced targeting, it connects employers with over 4 million passive candidates who may not be actively job hunting but are open to new opportunities
Scaling Word of Mouth: It amplifies job postings through community networks, ensuring maximum visibility among the right audiences
Enhancing Personalization: Both employers and candidates experience a tailored, user-friendly platform that prioritizes meaningful connections
A Data-Backed Approach to Hiring
This innovative platform doesn’t rely on guesswork By leveraging AI and community engagement, it ensures that every job posting reaches the most relevant candidates Employers gain access to data-driven insights that help refine their hiring strategies, while candidates benefit from personalized opportunities aligned with their skills and career goals
The Impact on Employers and Job Seekers For Employers:
Easier access to top talent in the RCM space. Reduced time-to-hire through precision targeting and streamlined processes.
Enhanced employer branding within trusted communities
For Job Seekers:
Exposure to opportunities that align with their expertise and interests
A seamless, community-driven experience that fosters trust and engagement
Access to roles they might not have discovered through traditional methods
A New Era for RCM Recruitment
The upcoming AI-driven job board, powered by our partner’s innovative technology, isn’t just a platform it’s a mission to revolutionize how the RCM CommUnity connects, collaborates, and grows. By addressing the shortcomings of traditional job boards and introducing a CommUnity-powered, AI-enhanced model, this platform is set to transform talent acquisition in healthcare revenue cycle management. Stay tuned for the official launch in February and discover how this leading-edge tool will make hiring easier for employers and job searching better for candidates
Together, through the power of CommUnity, everybody wins.
What Do You Mean
We Aren’t Listed on RCR|HUB?
Well, that’s just confusing! Don’t let your brand miss out on the spotlight. When you sponsor RCR|HUB, your business gets front-and-center visibility within our RCM CommUnity, where it belongs
