Thank you for the opportunity to help prepare you for
the process of selling your home.
Selling your property is a significant decision, and I'm honoured to join you on this journey.
My goal is to provide you with a clear understanding of how Ray White can assist in selling your property, ensuring it reaches every potential buyer and achieves the best possible price.
This booklet introduces our local office and services, as well as some background information about The Ray White Group, Australia’s largest real estate specialist.
I look forward to working with you to achieve the results you desire.
Warm regards,
Stephanie Gilbert Sales Agent
Ray White Goulburn & Crookwell
M 0413 807 048
E stephanie gilbert@raywhite com
For over 30 years, Ray White Goulburn has been helping people with their real estate and property needs across Goulburn and the Southern Tablelands The values we started with remain at the heart of everything we do today
We’re always looking for ways to improve guided by curiosity and driven by innovation Our focus is on making the selling and buying process as seamless and stress-free as possible
With modern offices in the centre of Goulburn and Crookwell, our Sales and Property Management team is here six days a week to offer the support you need, when you need it.
At Ray White Goulburn and Crookwell, we’re here to help you unlock your property’s full potential. Experience makes all the difference.
Meet your agent Stephanie Gilbert
With her exceptional track record in providing superior customer service, Stephanie brings a wealth of expertise to her position as a Residential and Rural Sales Agent.
Stephanie Gilbert is a dynamic and highly regarded Sales Agent at Ray White Goulburn and Crookwell. With an exceptional track record in rural and residential sales, she has completed countless transactions and received numerous five-star reviews from her clients.
With a background in property management and superannuation, and a Bachelor’s degree in Advertising and Marketing, Stephanie brings extensive expertise and passion to every client interaction. Her professional ethos, grounded in accountability, honesty, and a robust work ethic, ensures a strategic and customised approach to marketing properties Stephanie's skills as an experienced real estate photographer further enhance her ability to showcase properties to their fullest potential
Growing up on a sheep farm near Crookwell, Stephanie has a deep-rooted connection to the local community She enjoys returning to her childhood home, attending the races, cooking, gardening, and exploring the outdoors
With Stephanie as your Sales Agent, you can trust in her dedication to making your real estate journey smooth and successful
Selling your property is one of the most significant financial decisions you'll make The way your property is presented to the market can greatly influence the price you achieve Equally important is choosing a real estate agent who can guide you through the process, mapping every aspect of your selling journey
Your property is unique, and our agents are experienced professionals who understand how to maximise its potential Ray White Goulburn remains Goulburn’s leading real estate agency because we are committed to providing innovative service delivery
Every aspect of your campaign is designed to give you maximum exposure We have an in-house marketing expert who crafts tailored strategies to reach the right audience. Additionally, our professional photographer and videographer uses advanced techniques, including drones, to capture your property's unique features.
Effective marketing is essential, and we utilise all media platforms to showcase your property to prospective buyers. We provide expert advice on the best way to bring your property to market, exploring both auction campaigns and private treaty options. Our in-house auction room and auction experience creates competition, resulting in fewer days on the market and ultimately a better price for our vendors.
We excel at creating competition and are skilled in bringing qualified buyers to your property. Communication is key to our success, and we ensure you have extensive communication avenues for reassurance throughout your campaign Vendor reports provide a weekly snapshot, complemented by our one-on-one meetings
Ray White Goulburn is a family-owned and operated business We are dedicated to investing in our awardwinning team’s professional development, and our team is committed to investing in you, propelling you towards success
We look forward to welcoming you into our family
The 4 Stages to Selling Your Home.
Selling a home can feel overwhelming, whether it's your first time or you're an experienced seller We're here to support you every step of the way and answer any questions you may have This "event roadmap" will help keep you on track
Stage 1: Prior to Listing
Choose an agent
Sign an agency agreement with your selected agent
Arrange a contract for sale through your solicitor or conveyancer
Stage 2: Listing Your Property
Agent prepares a marketing campaign and advertising materials
Agent receives a copy of your sale contract from your solicitor or conveyancer
Prepare your home for buyer inspections
Agent conducts buyer inspections and open houses
Agent negotiates a sale price that meets your satisfaction
Stage 3: Accepting the Offer
Offer is accepted
Valuation
Exchange of contracts
Stage 4: Settlement
Pre-settlement inspection arranged
Settlement occurs
Handover of keys
Settlement funds distributed
Tips to Prepare Your Home for the Best Result
Presenting your home is essential to maximising its impact on potential buyers
This is your opportunity to showcase every aspect of your property, so let’s work together to reach its full potential
De-clutter
A minimalistic approach to every room provides potential buyers with a blank canvas, allowing them to imagine living in your property. De-cluttering also dramatically increases the perceived size of the rooms. This is an ideal time to start packing away excess objects and furniture, highlighting your property's best features.
Spring Clean
It's time for a thorough spring clean, inside and out. Pay attention to walls, windows, skirting boards, and those hard-to-reach nooks and crannies. Kitchens and bathrooms have the biggest impact, so optimise every aspect of these areas clean the oven and polish the sink. Don’t forget the garage and sheds; make sure everything is clean and sparkling.
Faultless Presentation
Buyers enter your property with a critical eye, so ensure everything is in perfect working order Replace any blown light globes, fix leaking or broken taps, repair broken or cracked glass and insect screens, and make sure doors and handles are functioning smoothly Don’t leave anything to chance
Create Atmosphere
Create a comfortable temperature in your home If it's winter and you have a wood heater, stoke the fire In summer, keep it cool and let the breeze through Use air conditioning or open doors as needed Pull back the curtains and turn on the lights Fresh flowers and candles can create a beautiful, inviting ambiance Don’t forget the outside trim the lawns and tidy the gardens, as this is your prospective buyers' first impression of your home
Neutral Environment
While everyone has their own sense of style, we recommend playing it safe with a neutral approach. This can appeal to a broader range of buyers. A good stylist can dramatically improve the presentation of your home, and we can help arrange this service.
What About Stamp Duty?
Stamp Duty is a State Government Tax payable by the purchasers of real estate in NSW based upon the purchase price. The duty is payable to The Office of State Revenue. Some first home buyers may be eligible for a concession on stamp duty. The following table is a guideline of stamp duty costs:
$5 50 for every 100 or part thereof, thereafter
The above information has been provided by our Principal and third parties,and while its believed by us that the information is accurate and reliable, we give no warranty as to the accuracy or otherwise of the information and accept no liability for any losses or damages arising out of or in any way related to the use of information. You must rely on your own enquiries as to the accuracy.
What are our customers saying...
Real Stories. Real Results. Realestate.com.au Reviews.
Stephanie was very genuine right from the start. From the initial meeting, she came prepared and asked plenty of questions about the property Her local knowledge is an asset
As I was interstate Stephanie organised local inspections and any matters that needed attention I found her easy to talk with, and communication was excellent I have no hesitation in recommending Stephanie to anybody
Seller of mixed farming, Crookwell
Stephanie was very respectful of the situation and continually kept me informed. I felt very comfortable talking to her
Seller of house, Goulburn
Steph was exceptional! She provided clear guidance and kept us informed every step of the way, ensuring the property was perfectly prepared for auction to achieve the best possible outcome She truly went above and beyond!
Seller of mixed farming, Laggan
I recently had the pleasure of working with Stephanie to sell our property, and I couldn't be more pleased. What truly impressed me was her work ethic She went above and beyond, actively marketing my property and engaging with potential buyers Stephanie demonstrated a good knowledge of the market, which helped us set a competitive price that attracted interest quickly Thanks to her hard work and dedication, we received an excellent offer
Seller of lifestyle, Middle Arm
Steph made the selling process easy, she knows the local market & kept us up to date. Nothing was too much trouble
Seller of residential land, Marulan
Thank you Stephanie for helping with the purchase of my new property
Stephanie was very professional, reliable, honest and knowledgeable throughout this process. I would highly recommend purchasing or selling with Stephanie Thanks again Steph.
Buyer of mixed farming, Crookwell
How purchase wasn’t straightforward, Stephanie remained focused, communicated with us the whole way and ensured success for the vendor and ourselves We thank and recommend Stephanie.
Buyer of house, Goulburn
Difficult sale to get over the line, Stephanie did not give up and worked tirelessly to get a great result for all stakeholders. Professional in every sense I would not hesitate to work with Stephanie again, either buying or selling
Buyer of house, Goulburn
exceptional service. From the very beginning, she was incredibly responsive to all our requests, answering every question promptly and thoroughly Her professionalism stood out, making the entire experience smooth and stress-free. Thank you Stephanie
Buyer of lifestyle, Middle Arm
Stephanie was great to deal with very upfront, comunicates clearly and was very timley with responses and communication Stephanies overall demeaner was pleasant and was great to deal with
Buyer of house, Goulburn
Agency Agreements for the Sale of Residential Property
This mandatory guide has been updated. Agents must give this guide to the seller before they enter into a contract with them to sell their residential property in NSW If agents use the February 2015 version of this guide, they must also give the seller the Addendum to Agency agreements.
Selling a home is something many people do only once or twice in a lifetime, so it pays to do some homework before signing up with an agent to sell your property for you
When you sign up with an agent, you enter into a legally binding contract This fact sheet explains what your rights and responsibilities are under that contract
You have a cooling-off period of 1 day starting from when you sign the agreement You can cancel the agreement in this time if you are not happy with it (more information over the page)
Choosing a real estate agent
To sell a home in New South Wales, an agent must have a real estate agent's licence issued by NSW Fair Trading. You should check the licence details of all agents you are thinking of using before signing up with your preferred choice You can do a licence check online through the Fair Trading website or by calling 13 32 20.
To find the right agent for your needs, you should shop around If possible, get the names of one or two agents from other home owners in your area who have recently sold We suggest you talk to at least three agents and:
make sure they have a valid licence get a list of all their fees find out if they have a good knowledge of your area ask if they adhere to a code of ethics
Signing up with an agent
Before the agent can market your property, they must sign a contract with you, called an ` agency agreement' An agency agreement is a legally binding contract and it is important that you read and understand it
If you are not sure about the agreement terms you should get legal advice Signing an agency agreement means that you authorise an agent to do certain things for you in relation to the sale of your property, such as arranging advertising and inspections and receiving deposits from buyers The agreement must specify what the agent is authorised to do for you and must state all commissions and any other costs you may be liable to pay.
What is the agency agreement
The agency agreement must state: the services the agent will provide for you the amounts of any fees or commission you agree to pay for those services the circumstances in which the agent is entitled to payment - for example, commission is usually payable only when the property is sold how and when payment is to be made - for example, whether the agent can deduct their commission from the deposit money paid by the buyer warnings about circumstances in which you might have to pay commission to more than one agent (see information on page 2 about the different types of agency agreement) from 1 March 2015 inclusive, a warning about the commission if the agreement includes a term that a commission is payable even if the sale of the property is not completed the extent of the agent's authority to act for you - for example, whether the agent is permitted to exchange a sale contract on your behalf or make changes to the sale contract the agent's estimated selling price for the property The price may be a single price or a price range. Note: If a price range is used the highest price cannot exceed the lowest price by more than 10% An agent is required to amend their estimated selling price if it is no longer reasonable, notify you in writing and amend the agency agreement Your consent is not required to amend the agreement with the revised estimated selling price The agent must provide you with evidence of the reasonableness of their estimated selling prices.
You have the right to negotiate with the agent about the terms and conditions of the agreement and to ask for any legally permitted changes to be made Alterations made to the agreement need to be signed by all parties, except if the agent revises their estimated selling price for your property The NSW Fair Trading website contains more information about the estimated selling price and what an agent must do when advertising or making a statement about the likely selling price of your property to potential purchasers
Commission, fees & expenses
The amounts charged by agents are not set by law You can negotiate with the agent about the amounts of any commissions, fees or other expenses that you may be required to pay Before signing an agreement, it is a good idea to talk to a few agents and compare their prices Ask each agent for a printed list of their fees and commission rates and the expenses they charge.
Disclosure of rebates and discounts
The agency agreement may require you to pay the agent for certain expenses in relation to the sale of your home, such as advertising, auctioneer's fee, or any other services the agent may arrange for you, such as cleaning, decorating or landscaping.
Sometimes the amount the agent has to pay for the service is less than what you are being asked to pay This can occur if the agent receives a commission or discount from the provider of the service for being a regular customer - for example, some newspapers pay a commission to the agency at the end of the year based on how much advertising was placed.
The agency agreement must state the amounts or estimated amounts of any such commissions or discounts and from whom they are received. You can negotiate with the agent about whether you should pay the full amount
Ending the agreement
The agency agreement usually has a specified period (a `fixed term´) during which the agreement cannot be ended unless you and the agent both agree If the agreement is open ended (that is, it does not have a fixed term) it must state how the agreement can be ended
The length of any fixed term is negotiated between you and the agent, there is no minimum or maximum set term The fixed term will depend on how long you and the agent think it will take to sell the property.
If the fixed term is longer than 90 days, you can give the agent 30 days' written notice to end the agreement after 90 days. Of course, if the fixed term has less than 30 days left to run, you can just give notice to end the agreement at the end of the fixed term - check your agreement to see how much notice you need to give If you are not sure how to end the agreement, you should seek legal advice.
If you are not happy with an agent's services, it is important to properly end your agreement with them before signing up with another agent. Otherwise both agents may charge you commission when the property is sold
Types of agency agreements
There are several different kinds of agency agreements for the sale of residential property It is important to be aware of the kind of agreement you sign, because it affects your rights and the amount of commission you may have to pay. You should discuss the agreement with a legal adviser if you are not sure about your rights The following is an overview of the different types of agreements
Exclusive agency agreements
Exclusive agency agreements are commonly used for the sale of residential property. In this kind of agreement, you give exclusive rights to one agent to sell your property This may entitle the agent to be paid commission if the property is sold during the fixed term of the agreement, even if the property is sold by you or by another agent.The agent may also be entitled to commission if the property later sells to a person who started negotiating for the property with the original agent
Sole agency agreements
This is similar to an exclusive agency agreement You give rights to one agent to sell the property but you may find a buyer yourself If you find a buyer who has not been introduced by the agent, then no commission is payable to the agent
General listing/ Open agency agreement
This lets you list your property with a number of agents You pay a commission to the agent who finds the buyer
Multiple listing
This occurs when you deal with an agent who is part of a network of agents working together to sell your home. It covers both auction and private treaty You pay a commission to the agent you signed up with
Auction agency agreement
This is effectively an exclusive agency agreement where the property is listed for auction
Cooling-off period
The agency agreement becomes binding when the principal (that is, you as the owner/s [vendor/s] of the property, or someone who is legally acting for you) and the agent have signed it There is then a cooling-off period of 1 business day during which you can cancel (or `rescind´) the agreement. Saturday is included for the purposes of the cooling-off period, but public holidays are not.
The cooling-off period starts when you sign the agreement and ends at 5pm on the next business day or Saturday. For example, if you sign the agreement on a Friday, the coolingoff period ends at 5pm on Saturday If you sign up on Saturday, the cooling-off period would usually end at 5pm on Monday, unless that is a public holiday, in which case it will end at 5pm on Tuesday. The cooling-off period gives you time to read the agreement, consider the terms you have agreed to,including the agent's fees, and get independent advice if you have concerns about any aspect of the agreement.Talk to the agent - they may be willing to change things in the agreement that you are not happy about
Cancelling the agreement during the cooling-off period
If you decide to cancel (or `rescind´) the agreement during the cooling-off period, you need to deliver a notice of rescission to the agent. This simply means giving the agent a written notice or letter which:
is addressed to the agent (use their name as given in the agency agreement), states that you are rescinding the agreement, and
and is signed by you (and any other person named on the agreement as a principal [vendor]) or by your solicitor/s
You can hand the notice to the agent in person, deliver it to or leave it at the agent's office or the agent´s address as given in the agency agreement, email it to an address specified by the agent as an address to which emails to the agent may be sent, or fax it to the agent. Be sure to keep a copy for your records
The agent cannot charge you any fees or costs in relation to an agreement that has been rescinded correctly. Any money you have already paid to the agent must be refunded to you
Waiving your cooling-off rights
If you are sure that you wish to go ahead with the agency agreement, you can waive, or forego, your right to a cooling-off period by signing a separate waiver form when you sign the agreement.
The cooling-off period can be waived only if the agent gave you the following documents at least 1 business day before you signed the agency agreement:
a copy of the proposed (unsigned) agency agreement, and a copy of this fact sheet.
For example, on Thursday morning the agent gives you a copy of the unsigned agreement and this fact sheet, which you read and consider carefully. On Friday afternoon you sign the agency agreement and the waiver form The agency agreement immediately becomes binding and the agent can get to work on selling your home.
The contract of sale
A residential property cannot be advertised for sale until a Contract of Sale has been prepared. The contract must contain a copy of the title documents, drainage diagram and the Planning Certificate (s 10 7) issued by the local council Property exclusions must also be included and a statement of the buyer's cooling off rights must be attached.
If you are selling a residential property that has a swimming pool or spa, ensure it is compliant with the Swimming Pools Act 1992. For more information and to check your responsibilities, or to check if a property with a swimming/spa pool has a current
certificate of compliance, visit the NSW Swimming Pool Register website at www swimmingpoolregister nsw gov au
The draft contract must be available for inspection at the agent's office. It is important that you consult your solicitor or conveyancer about preparing the contract to make sure that everything is in order
Exchange of contracts
The contract exchange is a critical point in the sale process Be aware of the following important conditions in the exchange of contracts:
The buyer or seller is not legally bound until signed copies of the contract are exchanged
Buyers of residential property usually have a cooling-off period of 5 working days following the exchange of contracts during which they can withdraw from the sale If the agent arranges exchange of contracts, the agent must give copies of the signed contract to each party or their solicitor or conveyancer within 2 business days. The cooling-off period can be waived, reduced or extended by negotiation
There is no cooling-off period for sellers. Once contracts have been exchanged, sellers are generally bound to complete the agreement
There is no cooling-off period when purchasing at auction.
If you encounter problems
If an issue arises during the sale process that you are unhappy with, check your copy of the selling agency agreement to clarify your rights and obligations Try to sort out the problem by talking to the agent Make certain that any instructions you give the agent are in writing, and keep a copy. If you think the agent has charged a fee to which they are not entitled, or believe the fee charged is excessive, you can apply to the NSW Civil and Administrative Tribunal (NCAT) to settle the matter.
Other tips
If you need further assistance to resolve a problem, consider the following:
If your agent is a member of a professional association, contact that association They can be helpful in resolving disputes
You can also seek legal advice from a solicitor or the Chamber Magistrate at your nearest Local Court
If your complaint concerns your solicitor, you can lodge a complaint with the Office of the Legal Services Commissioner.
If your complaint concerns your conveyancer, you can lodge a complaint with NSW Fair Trading
More information
NSW Fair Trading can give you more information about the laws applying to property sales and agents Contact Fair Trading on 13 32 20 or visit the Fair Trading website.
We’ve got family almost everywhere
1,000+
Offices in Australia and New Zealand
From a country town, Ray White has grown to become the largest real estate agency across Australia and New Zealand
Not too many other brands can pinpoint exactly where it started Ray White can It was in a tin shed at Crows Nest, in rural Queensland where Ray started in 1902.
Ray White has the highest market share in Australasia at 10 68 per cent We are very proud that one in eight properties in Australia is sold by a Ray White agent.
The Ray White brand is made up of 1,000 individual businesses that list and sell residential, commercial and rural property. Each of those businesses strives to be proud of every single transaction, ensuring exceptional customer experience is delivered every time.
10 questions to ask
We're determined to get the best result for you. Here are a few questions you should be asking when choosing an agent who best meets your needs
Have you sold properties like mine before?
How can I maximise the price we can achieve?
How long will it take to sell my property?
What can I expect the sales process to be like?
Can I do anything to speed up the process?
How do we attract more people to my property?
What are the factors I should consider when selecting an agent?
How do I know the agent is giving me a realistic price guide?
Is the cheapest agent the best agent?
Why should I choose you and your agency?
What is most important to you
Every property has a story and every seller has different needs - we'd like to know what's important to you so we can achieve the best result.
