Greater skills, greater profitability
professional development In 2013, the network delivered over 150 face-to-face professional development sessions in venues s p a n n i n g A u s t r a l i a. T h e s e w e r e augmented by 20 ‘ live’ online academy sessions, which enabled a further 110 informative ‘on-demand’ videos to be produced – ready for viewing anywhere at anytime. First National’s intranet – Gateway – continues to host the online Academy where a vast array of David Knox on-demand training resources are found. With staff around the nation continually undergoing change,
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quick and easy access to reliable, professional training helps members deliver continuity of service. Topics now incorporate reception t r a i n i n g, social media, allian ce partners, trust accounting, property management, public relations and network products such as Platform, Utopia, FN Commercial, and FN Advertising.
teams to greater productivity. By fostering greater cooperation and understanding between the business units of each agency, profitable growth becomes a given. The network’s investment in Lee Woodward resources makes first class mentoring a reality within every agency, saving members tens of thousands of dollars each year.
First National’s Competitive Edge with Lee Woodward Programme provides simple business systems and strategies to coach members’
First National’s framework of venue based professional development assures faceto-face local sessions are delivered throughout the nation. Speakers and locations are directed by state and territory Regional Councils, following
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The number of Academy ‘live’ sessions
The number of locally based training sessions
FIRST NATIONAL REAL ESTATE ANNUAL REPORT 2013