Inside Magazine Issue 3, 2024

MERRY CHRISTMAS & A HAPPY NEW YEAR!

As 2024 comes to an end, we have so much to be excited about and to be thankful for.

It’s been another incredibly challenging year in so many ways. Global unrest, elections, cost of living pressure, tough real estate markets plus weak levels of public confidence have all contributed to a difficult environment to operate and live in.

But, I can’t tell you just how proud I am of our team. Throughout this year across the Group we have stayed positive and maintained a focus and a commitment on being the best that we can be, providing optimistic and confident leadership to the people around us – our team mates and our clients. In uncertain times, people look to those around them that give them hope and confidence in the future – and we’ve certainly done that!

Our market share has increased in almost every marketplace we operate in. Our online traffic has doubled year on year with appraisal request up by almost 94% - our online reach and profile has increased exponentially. Our NPS score has increased to over 80, again signalling that our clients are more satisfied with the service we deliver than ever before. More and more people are being attracted to our brand.

So we should be hugely proud of how, as a Group, we have stepped up, looked after each other and stayed true to who we really are.

So what does 2025 hold?

Clearly we will continue to see some uncertainty and challenge ahead, but I am really excited about the year in front of us. The market is showing strong signs of improvement across the board. There is more confidence

and optimism emerging with listing and sales volumes lifting. With two interest rate reductions in NZ over the last couple of months and another in the US – plus more predicted in Australia in the new year, this will without doubt spur on our clients to act. We have seen these cycles many times – we are at the start of another recovery and strong market – and we are so beautifully positioned to take total advantage of it!

So make sure your goals are set, strategies determined and plans in place. Let’s work together as One Team to really take our business to the next level in 2025. I’m focussed and hungry for just that – are you?

Thank you for all your hard work and focus again this year – you truly are an awesome team, one I am very proud to be a part of and one I am looking forward to working with next year.

Have a great Christmas and safe holiday break – enjoy, relax and recharge – we have an awesome year ahead.

Mike Green Managing Director, Harcourts International

up

with gratitude and excitement!

grateful for a year of positivity, teamwork, and confident leadership—guiding our clients through uncertain times with hope for the future.

While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice.

acknowledge the Turrbal Traditional Owners of the land on which this publication is produced and Elders both past and present.

WELCOME TO THE HARCOURTS FAMILY

OFFICES

New Zealand

Harcourts Wiri

Business Owner Iresh Tenakoon opened the doors to Harcourts Wiri on 31 August, bringing with him a wealth of experience. After owning a Century 21 office for five years, Iresh recognised that working with New Zealand’s most trusted real estate brand, Harcourts, would provide the growth opportunities he was seeking. With many years in the real estate industry and numerous awards to his name, Iresh chose to base his business in Manukau, South Auckland’s main hub, where opportunities are rapidly expanding - particularly in Wiri’s industrial sector, which has enormous potential.

Iresh is committed to growth by building strong relationships with local business leaders and is deeply involved in his multi-cultural community, including the Sri Lankan business community and the Auckland Business Chamber. He’s also passionate about charity work, both locally and internationally. Currently, Iresh is focused on recruiting top talent, having built a team of 11 people. His long-term vision includes opening more offices and training his team to lead their own teams, driving future success.

South Realty Ltd (TGB Group) - Harcourts Manurewa

We are thrilled to announce the new ownership of our Harcourts office in Manurewa, led by Gary Bal, and under the new name of Harcourts TGB Group. With ten years of industry experience, Gary is returning to Harcourts after five successful years as a Business Owner at Century 21. Gary has always been drawn to the strength of the Harcourts brand and the Harcourts blue, having started his career wearing the Harcourts badge. He recently acquired the Manurewa office from Mushtaq and Ifran Sheikh and is excited to give it his own stamp.

Committed to the local community, Gary plans to engage with schools, local events, and the Harcourts Foundation, reinforcing his presence in the area. He is currently in the recruitment phase, aiming to build a high-performing team that shares his vision for growth and success. With Gary’s energy and passion, he is determined to make the Manurewa office a success by expanding his market share while fostering a supportive and collaborative team culture.

Premium Realty NZ Ltd - Harcourts United (Otahuhu)

Premium Realty NZ Ltd, Harcourts United - Ōtāhuhu Manu Singh and Sherry Gill, the proud new owners of Harcourts Ōtāhuhu, officially opened their doors on 2 August 2024. Manu, with extensive experience managing two Remax offices, and Sherry, his trusted team member from those days and now have formed a strong and successful business partnership. Together, they chose to join the Harcourts brand for its excellent support, training, and strong market presence.

As long-time south and east Auckland residents with deep local market knowledge, Manu and Sherry are confident in their vision for growth and development under Harcourts. Currently focused on recruiting top talent, they aim to build their team and, in the future, expand by opening more offices under the Harcourts brand.

Harcourts Connections, Queensland

Harcourts Connections team expands into the Moreton Bay area of Caboolture, opening the largest real estate office in the region. Principal at Harcourts Connections, Robbie Lofaro is a multi-award-winning real estate agent who in 2021 became Harcourts Australia’s youngest ever Business Owner. He has led the team Harcourts Connections through incredible growth through offering the best customer service in Brisbane. The office in Stafford has seen rapid expansion, and, now, the new office in Caboolture is the latest chapter in the Harcourts Connections success story.

Harcourts Success, Queensland

Harcourts Success recently opened in Brisbane’s West under the leadership of Business Owner Praveen Sha. Born in an Indian business family and having graduated in HR, marketing and master’s in computers with Monash University, Praveen has a broad and successful career spanning 2 decades. Praveen diligently stays abreast of current market trends; and can quickly assess whether an investment makes financial sense. Operations Manager Barry McDonald has also worked in various industries over the past 25 years but property has been the one that he is most passionate about. With both experience in the buyer’s agency side and the sale side he brings a unique insight to the agency as he likes to help make things work smoothly. Both live locally and know the local market well. Further, the Director and Operations Manager of Harcourts Success are focused on supporting their staff.

Harcourts Property Hub - Burleigh, Queensland

Harcourts Property Hub, has just recently purchased the oldest independent real estate company in Burleigh Heads: Burleigh Property Sales & Rentals. Operating in the heart of Burleigh for well over 30 years, Scott Boniwell, established the office in 1992 with Greg Dillon. Scott’s son Joel Boniwell joining as a Principal along with his father made for a true family business. Dedicated and embedded to this beautiful part of the world, the Boniwells’ understanding of Burleigh’s unique market is second to none. Harcourts Property Hub Director Ray Pienaar is delighted that the original owners will be staying on under the Harcourts Property Hub brand. Harcourts Property Hub Director Dave Manby says, “This acquisition solidifies our position as a key player in the beachside market and what better way to do it than with a well-respected team that operates both in the residential and commercial space.”

Harcourts Complete, Queensland

An experienced horse rider, regularly competing in Dressage and Hack, Colin Hatch recently saddled up and rode into town, to take a significant stake in the high-growth country corridor that is Jimboomba, opening Harcourts Complete. Colin has set his sights on creating a real estate business that truly lives up to its name—offering a comprehensive suite of services, including residential sales, rural properties, commercial real estate, property management, and, somewhat uniquely, buyer’s agents. With 26 years in the industry, Colin has worked in every sector. His vision for Harcourts Complete is to deliver exactly that—a complete range of services. Explaining, “If your portfolio includes both rural and residential properties, why deal with multiple agencies? At Harcourts Complete, we provide everything you need under one roof.”

WELCOME TO THE HARCOURTS FAMILY

OFFICES

Harcourts Petersham, New South Wales

The new Harcourts Petersham office is led by Principal Pedro De Matos, whose career in real estate is a testament to his relentless perseverance and dedication. Starting from humble beginnings, Pedro has built the business from scratch, transforming it into a successful enterprise that not only meets the needs of the community but also provides employment opportunities in Petersham and beyond. With a strong association with the Portuguese community, and longstanding presence in the area, the Petersham team are perfectly positioned to offer unparalleled service and expertise to its clients. “Being situated in Little Portugal isn’t just a geographical location for us; it’s a part of our identity. Many of our staff hail from Portugal themselves, giving us an inherent understanding and appreciation for the community we serve,” Pedro adds.

Harcourts Auburn, New South Wales

Harcourts Auburn has recently opened led by Abraham A. Hussein who brings over 30 years of invaluable experience in the real estate sector, as a leader in both sales and property management. His in-depth local knowledge of a rapidly evolving market has been instrumental in his many achievements. Passionate about the Auburn region, each member of the Harcourts Auburn team brings over 25 years of experience specifically in this area’s market. Having studied the nuances of Auburn’s diverse community and its unique real estate landscape, they can offer insights that are both relevant and impactful. A comprehensive understanding of local demographics, housing trends, and market dynamics enables them to effectively address the needs of their clients.

Harcourts Luxe, South Australia

Harcourts Luxe, lead by Ranjani Barot, has a vision to establish the agency as a cornerstone of the community, known for exceptional service and genuine client care. The office is located on a vibrant and diverse main road that captures the essence of the multicultural, family-friendly area. Harcourts Luxe’s deep understanding of the local market, combined with its team’s strong cultural backgrounds and passion for real estate, make them uniquely positioned to serve the community. Further, an extensive national network, spanning from Adelaide to Sydney, provides Harcourts Luxe clients with a unique advantage, leveraging these interstate ties to access a broader pool of potential buyers and achieve record prices. Along with Ranjani, Disha Shukla, Pranav Barot and Ellis Lin complete the leadership team, and their commitment to the Harcourts Group is deeply aligned with their values of people-first service and integrity. For the Harcourts Luxe team, real estate is not just about transactions—it’s about building lasting relationships, guiding clients through every step of their journey, and ensuring their success.

Harcourts West Coast, Tasmania – new ownership

Harcourts West Coast was established in 2009 and, under the leadership of Business Owner Jenelle Carey, has become the leading real estate agency in the region servicing Waratah, Tullah, Rosebery, Zeehan, Queenstown, Gormanston, Strahan, Granville Harbour and Trial Harbour. Now, with new owner Rodney Triffett, Harcourts West Coast is set to climb new heights. Situated in the wild and rugged West Coast of Tasmania, a place with a unique combination of remoteness, mining, dynamic tourism attractions and hot spots for outdoor adventure activities, Harcourts West Coast’s two offices, located in Rosebery and Queenstown, provide superior services across all aspects of buying, selling, renting and property management.

Harcourts Malvern East, Victoria

Harcourts Malvern East is now open and dedicated to providing exceptional customer service. Directors Hank Guo, Billy Chang, Steven Guan, and Jack Liu are seasoned professionals who are not only experts in the field but also deeply committed to serving their clients with integrity and passion. With a deep understanding of the local market and a genuine passion for serving the community, the new office is proud of its strong connections to an area known for its diverse demographics and vibrant culture. Beyond buying and selling houses, the team at Harcourts Malvern East are passionate about giving back to the community.

Harcourts Clyde North, Victoria

Harcourts Clyde North will be spearheaded by Directors Tilash Fernando and Srikanth Muthukumar, both seasoned professionals with extensive experience in real estate and construction. With over 15 years of residency in the southeastern suburbs, Tilash Fernando is one of the top-selling agents in the area. Srikanth Muthukumar brings a unique blend of qualifications as a Licensed Real Estate Agent, Qualified Accountant, and Domestic Building and Construction Specialist. He leverages his extensive experience in building and construction to help vendors achieve top prices for their properties. The decision to open the new office in Clyde North was driven by the pair’s in-depth knowledge of the suburb and its estates. Both directors have earned a reputation within the local community, supported by a strong customer base.

Harcourts Balwyn, Victoria

Harcourts Balwyn opened recently, bringing a variety of special skills to the Balwyn area. The team at Harcourts Balwyn offers diverse expertise and extensive experience in the real estate industry including, urban planning and design, professional accounting, fashion, property management, property sales, and customer service. Another unique aspect of this office is its multilingual capabilities, with most of the team proficient in at least two languages. Situated in a prominent building in bustling Balwyn, and led by Managing Director Joanna Jian the newly opened Harcourts Balwyn has big plans.

Harcourts Home & Acreage, Victoria

Four individuals with diverse backgrounds and expertise in various aspects of the real estate industry, have joined forces to launch Harcourts Home & Acreage. The four directors - Manpreet Singh, Ramandeep Chahal, Puneet Wadhawan, and Nimesh Patel - will bring a unique perspective and skill set to the table. The founding members at Harcourts Home & Acreage been living in the Cranbourne area for the last 15 years and have built their own homes and investments there. As such, they have in-depth knowledge of the local market trends, neighbourhoods, and property values. The team’s familiarity with the community, coupled with their proactive approach to meeting clients’ needs, positions them as the go-to experts in the region.

WELCOME TO THE HARCOURTS FAMILY

OFFICES

Harcourts Kalgoorlie, Western Australia

Lead by Business Owners Kylie and Morgan Owen, the team at Harcourts Kalgoorlie is made up collectively of over 90 years of living in the Goldfields. Kalgoorlie is a diverse town with strong community values that more than 30,000 people call home. The team picked Harcourts, with their core values aligning with the team’s culture. With a shared vision and shared resources, Harcourts Kalgoorlie will offer the community genuine and positive service.

Harcourts Southern Forests, Western Australia

Harcourts Southern Forests has opened by Business Owners Colin and Karen Wallbank. Involved in real estate sales since 2001, Colin started up in Perth and moved to Pemberton in 2007. Karen gained her real estate licence in 2017, and they have worked together ever since. Now with Harcourts, they begin their next adventure. Richard Gledhill and Grazia Pilat, the previous Business Owners, will remain with the business, bringing a wealth of knowledge and experience. They will continue to operate both the Pemberton and Manjimup offices, and this means that the familiar faces of Richard, Grace, Nato and Chelsea, who have led the Manjimup business for many years, will remain. Not to mention Caroline Gledhill, who’s family connection stretches back to the beginning. A pursuit of digital marketing and cutting-edge technology is a priority for Harcourts Southern Forests. Utilising videos for all listings and creating targeted marketing packages to where they know their Buyers are coming from.

South Africa

Harcourts Suikerbos

We are proud to introduce Harcourts Suikerbos, led by the dynamic Yvonne D’Angelo, into the Harcourts family. With over seven years of experience in real estate, Yvonne has built a reputation for excellence and dedication. Since joining Harcourts in 2020, she has embraced the brand’s values, continuously going the extra mile for her clients. Her expertise is supported by an NQF Level 5 Real Estate Certificate and a Technical Financial Accounting Diploma, ensuring her clients receive the highest standard of service.

Yvonne’s passion for the fast-paced, competitive world of real estate is evident in her commitment to finding the perfect property for her buyers and delivering a smooth, professional experience for her sellers. Serving both Heidelberg and Nigel, Harcourts Suikerbos is ready to make a meaningful impact in these communities by prioritising integrity, client satisfaction, and professionalism.

We are thrilled to welcome Yvonne and her team to the Harcourts network and look forward to watching them thrive in the Heidelberg and Nigel areas. Here’s to a bright future for Harcourts Suikerbos!

WELCOME CORPORATE TEAM

Jessica Fitzgerald Event Coordinator & Personal Assistant –Central & Wellington Regions

New Zealand

Georgia Davis Event Coordinator & Personal Assistant - Northern Region

Darin

Digital Marketing Specialist Harcourts New Zealand

Jemma

Personal Assistant to Head of Property Management & Head of Marketing

Nicolette Neale Finance Business Partner, Harcourts International

Lynette Palasan Group Accountant Harcourts New Zealand

Hannafi Bin Hussaini Helpdesk Analyst Harcourts New Zealand

Kona Hatalafale NZ Astute CEO Harcourts New Zealand

Harcourts New Zealand

Harcourts

Wolfaardt

Dorward

Harcourts New Zealand

Katrina Dight Martin Business Operations Manager Harcourts New South Wales

Trent Godfrey Performance Coach & Auctioneer, Harcourts South Australia

Aaron Davis Head of Auctions Harcourts Australia

Heather Edwards Chief Executive Officer Harcourts South Australia

Adam Fiteni Chief Executive Officer Harcourts Victoria

Brent Pullar Business Coach Harcourts Victoria

Jennifer Brown Corporate Receptionist & Administration Assistant Harcourts Queensland

Simoné Warrender Specialist – Bank Assisted Sales division Harcourts South Africa

Achievers Event HarcourtsTitanium

The top 2 percent of Harcourts Sales Consultants and Property Managers across Australasia recently set sail on the trip of a lifetime as part of the network’s Titanium Achievers Club.

This prestigious event is part of a wider programme to honour individuals who have worked tirelessly to produce more than a million dollars in real estate sales commission for the 2023/2024 year.

“Celebrating exceptional performance and dedication is what we do at Harcourts – it’s in our DNA and firmly entrenched in our vision,” explains Harcourts Managing Director Mike Green.

“The Titanium Achievers Trip reflects our commitment to recognising the hard work and success of our team members.”

The Titanium Club members were joined by Mike & Irene Green along with Australasian country leaders, for an unforgettable three-day, two-night event filled with incredible experiences in mid-October.

The team set sail on an America’s Cup yacht around Auckland’s stunning harbour, enjoyed the thrill of the All Blacks Interactive Experience, took on the challenge of walking the iconic Auckland Harbour Bridge and a unique networking opportunity in the lofty heights of the Sky Tower. The adventure continued with a beautiful day on Waiheke Island, filled with incredible scenery and well-deserved relaxation. A huge congratulations to our Titanium Achievers – your hard work and dedication truly shine!

Titanium Status Sales Consultants & Property Managers for 2023/2024

Alex Dabag

Harcourts Initiative

Western Australia

Alison Hobbs

Harcourts Mandurah

Western Australia

Aman Gulia

Harcourts Mt Albert

Auckland

Amy Rawston

Harcourts Burnie

Tasmania

Andrew Chrysanthou

Harcourts Unlimited

New South Wales

Andrew Jakins

Nutrien Harcourts Goondiwindi

Queensland

Anthony Bekiaris

Harcourts The Property People

Campbelltown New South Wales

Ben Carroll

Harcourts Property Centre

Queensland

Brad Johnston

Harcourts Property Centre

Queensland

Bryce Houston

Harcourts Carrum Downs

Victoria

Cameron Bailey

Harcourts Papanui

Christchurch

Carmen Briggs

Harcourts Property Centre

The Gap

Queensland

Chelsea Jones

Harcourts Community

Queensland

Chris Zhang

Harcourts ASAP Narre Warren

Victoria

Claire Bartlett

Harcourts Alliance

Western Australia

David Woodhouse

Nutrien Harcourts Charters

Towers

Queensland

Diego Traglia

Harcourts Massey North

Auckland

Drew Crump

Harcourts Solutions

Queensland

Fiona Li

Harcourts Henderson Heights

Auckland

Garth Makowski

Harcourts The Property People

Campbelltown

New South Wales

Greg Seiler

Nutrien Harcourts Bourke New

South Wales

Irene Martindale

Harcourts Mandurah

Western Australia

Jeanette Laffan

Nutrien Harcourts Kilmore

Victoria

Jen Neil

Harcourts Accommodation

Centre

Christchurch

Jeremy Wilkinson

Harcourts Launceston

Tasmania

Jessicca Gerretzen

Harcourts Connections

Queensland

Johnny Lin

Harcourts Pinnacle

Queensland

Julie Wells

Harcourts Judd White

Victoria

June Robertson

Harcourts Mandurah

Western Australia

Kathleen Fry

Harcourts South Coast

South Australia

Kathy McGurk & Steve Wilcox

Harcourts Alliance

Western Australia

Kristina Stojanac

Harcourts Lifestyle & Rentals

South Australia

Laura Makowski

Harcourts The Property People

New South Wales

Lin Ma

Harcourts Wigram

Christchurch

Mario Tucci

Harcourts Rata & Co

Victoria

Mark Forde

Harcourts South Coast

South Australia

Mark Wang

Harcourts Spitfire Square

Christchurch

Megan Alexander Harcourts Connections

Queensland

Michael Goodwin

Harcourts Mandurah

Western Australia

Michelle Fu

Harcourts Papanui

Christchurch

Ming Liu

Harcourts Mairangi Bay

Auckland

Mitch Wakeham

Harcourts Connections

Queensland

Nick Bond

Harcourts Huon Valley

Tasmania

Nicole Hindmarsh

Harcourts Mandurah

Western Australia

Nola Tully

Harcourts Elite Agents

Western Australia

Patrick Ivey

Harcourts Property Centre

Queensland

Paula Ritchie

Harcourts Paremata

Wellington

Rex Luers

Nutrien Harcourts

Western Australia

Sarah Bailey

Harcourts Marketplace

Queensland

Shad McMillan

Harcourts Hillside

New South Wales

Simon Whitehead Harcourts Solutions

Queensland

Stacey Reid

Harcourts Mandurah

Western Australia

Talei Kelly

Harcourts Property Hub

Queensland

Terry Norrish

Nutrien Harcourts

Western Australia

Tina Gao

Harcourts East Tamaki

Auckland

Tina Sander

Harcourts MackTown

Queensland

Tony Maguire

Nutrien Harcourts

Tasmania

Tracy Tomars

Harcourts Property Hub

Queensland

Vanessa Nicholls

Harcourts Berwick

Victoria

Wanly Tsang

Harcourts Takapuna

Auckland

Yvenna Yue

Harcourts Hamilton Central City

Hamilton

BRINGING HARCOURTS TO MAURITIUS

Harcourts is known not only for innovation in real estate technology and customer experience journeys but recognised as a real estate company that continues to explore opportunities and break new ground. Harcourts Offshore is one such example. A culmination of Harcourts South Africa’s leading business owners have taken the Harcourts brand to the exciting new aquamarine land of Mauritius.

‘The moment this opportunity came across our paths we knew that the possibilities were endless, as Mauritius is fast becoming an extremely sought after real estate destination. Favourable conditions for investment paired with the power of Harcourts,’ explained Denis Dunn, co-owner of Harcourts Offshore.

South Africans have been escaping to Mauritius for holidays over many decades, but in recent years the opportunity for broadening horizons and seeking alternative investments has led South Africans to not only purchase homes there but to obtain residency too.

‘We have already seen demand from South African investors to explore this exciting emerging economy. Positive capital growth, low interest rates, fractional ownership and exceptional tax savings translates into a perfect balance between living and real return on investments,’ added Eberhard Kruger one of the owners of Harcourts Offshore.

Husband and wife team Hartwieg and Azelle Du Rand who were already distinguished Harcourts business owners knew that creating opportunities for South Africans to invest abroad is something they had to be a part of. ‘There was a lot of background work that had to be perfectly rolled out to ensure this dream comes to fruition. We are not only a group of highly successful business owners but we are people who believe in the economic growth of our citizens. Exploring foreign investment opportunities not only helps grow their economy but our own too.’

Harcourts Offshore presents buyers and sellers alike with all the trusted Harcourts tools and services only in a different location.’

We’ve incorporated an array of added services that coincide with your investments that will help you explore the Mauritius property market with excitement,’ concluded Morne Vorster from Harcourts Offshore.

Goals, Aspirations, and Future

Plans

At Harcourts Offshore, we are committed to expanding our presence and continuing to provide exceptional real estate services across Mauritius. With our office located in the scenic Domaine de Labourdonnais, Quartier des Serres in the north, we have already experienced significant growth. Over the past year, we’ve expanded our team from 5 to 10 agents, and with our general manager included, we now have a total of 11 staff members.

Currently, we are serving the entire island through our office in the north, but our next major step is to make our services even more accessible. To achieve this, we plan to open a second office in Tamarin, a thriving coastal area in the west. This expansion will provide greater convenience for both our agents and clients, ensuring that we maintain the same level of expertise and personalised service while covering more regions.

Our ultimate goal is to establish Harcourts Offshore as the premier real estate agency for the high-end market, catering to both local and international buyers. We aim to be the go-to agents not only for property transactions but also for comprehensive services that assist investors with all the information they need. Additionally, we strive to support those relocating with their families for work, retirement, or investment purposes, by providing valuable insights into schools, medical centres, leisure facilities, banks, and more.

By continuously growing and adapting to the evolving market, we are committed to making the property-buying process as smooth and seamless as possible for our clients, ensuring that Harcourts Offshore remains a trusted partner in Mauritius’ real estate market.

Harcourts Offshore business owners

Hartwieg Du Rand

Eberhard Kruger

Denis Dunn

Azelle Du Rand

Morne Vorster

HARCOURTS LEADERSHIP CONFERENCES 2024

The Harcourts Leadership Conferences features world-renowned guest speakers, sessions on profitability and productivity, and valuable interfirm comparisons between Harcourts offices and franchises – providing everything our leaders need to succeed and proving they are committed to continuous improvement for their teams.

At the heart of every successful business is a commitment to continuous learning, and the opportunity to do this alongside Harcourts peers is not only rare but also a true reflection of our values – we prioritise people, act with integrity, make bold choices, and enjoy the journey together.

It is an event for Harcourts Business Leaders to experience two power-packed days of businessfocused content, engaging discussions and networking opportunities.

Australian

Leadership Conference

This year, the Australian Leadership Conference (ALC) was held on the stunning Hamilton Island. The Reef View Hotel provided an all-in-one venue to host this award-winning event.

There were several inspiring keynote speakers featured throughout the two days along with insightful workshops and interfirm sessions hosted by our own Harcourts speakers.

Keynote Speakers

• Gilbert Enoka, High Performance Consultant Leadership Culture and Mental Performance on Leading through Challenging Times

• Mark Dobson on A World Class Approach: Leading One Team Performance Culture

• Lynette McFadden, Business Owner, Harcourts Papanui on Wisdom Wealth and Wonder: A Real Estate Story

New Zealand Leadership Conference

Earlier this year, over 200 business owners and managers came together at the Cordis Hotel in Auckland for the Harcourts New Zealand Leadership Conference (NZLC). The conference featured a power-packed agenda with engaging speakers to inspire and motivate attendees plus Interfirm Workshops and Insights facilitated by our own Harcourts speakers.

Keynote Speakers

• Gilbert Enoka, High Performance Consultant - Leadership Culture and Mental Performance

• Kon Stathopoulos, Group Principal & Owner, McGrath Real Estate

• Mike Jones, Chief Economist, Bank of New Zealand

• Michael Sheargold, Real Estate Performance Coach

REFLECTING ON A REMARKABLE YEAR WITH INSPIRATIONAL WOMEN.

Attending an Inspirational Women event is always heart-warming and often emotional. Attendees are always so appreciative of how Harcourts place priority on promoting and supporting their women. This year, Inspirational Women enjoyed another memorable journey uniting people and passionate hearts across Australia and New Zealand.

Shania Whitehouse drew a full house in Tasmania, where she shared her story of resilience and set a powerful tone for the months ahead. Her courage and determination reminded us of the strength it takes to face adversity head-on, inspiring all of us to look within for the confidence to overcome challenges.

New Zealand hosted the dynamic Alison Aitken, Zani Polson and Nicky Molloy in a powerhouse panel of truly inspirational women sharing their collective experience and insights. They encouraged us to embrace change and continue evolving both personally and professionally. Each of these highly respected women brought a unique perspective, teaching us the power of collaboration and adaptability.

In Australia we popped open the champagne and provided an exquisite lunch in the beautiful garden bar of the Star Hotel on the Gold Coast. With extra tables squeezed in we still needed to accommodate seating for the many who were happy just to attend even without lunch. Katrina Tarrant took the stage and did not disappoint. With her vibrant energy and powerful message of empowerment, receiving a standing ovation Kat emphasized the importance of self-belief, saying “yes” and taking action, showing us that confidence and purpose are the key ingredients to success.

Western Australia put on yet another outstanding event, sold out within 24 hours with more than 100 attendees keen to hear the personal story of Lara Kempton. Lara challenged us to push past our perceived limitations and her story highlighted that true strength is not just about success but persistence in the face of obstacles. What a special lady.

Titanium sales agent and business owner Carmen Briggs took to the podium in Brisbane after some gentle encouragement. Public speaking is pretty daunting and we were so grateful that Carmen followed Katrina’s example and said “yes”. Carmen’s outstanding accomplishments in real estate and life left us in awe. Her journey showed us how grit, dedication, and a customer-first approach can build lasting success in any industry. Many stayed behind to talk further with Carmen and amidst a few tears young women spoke of how inspired they were to succeed in real estate without sacrificing what is important, especially family.

2024 also marked a pivotal year for our Fiji initiative in collaboration with the Harcourts Foundation and Nadi sales manager Denyse McPhail of Harcourts Fiji. Together, we launched ‘It’s Cool to be at School’ providing school uniforms, shoes, backpacks, sports gear, and stationery to children from the local orphanages. Denyse shared with us that the children don’t attend school because without these basic school things they would stand out as different, stand out as being underprivileged. Our goal is to equip as many orphaned children as possible for the 2025 school year and beyond, giving them the opportunity and confidence to thrive through education. Every child deserves the opportunity to learn and grow, and with your support, we can make that happen.

Visit our website for details on how you can be part of this lifechanging initiative: https://inspirationalwomen.net/fiji

Each of our inspiring women have made a profound impact in 2024, teaching us valuable lessons in resilience, innovation, confidence, and compassion. As we reflect on this year, we are filled with gratitude for the lessons they provide and look forward to continuing our mission of uplifting and showcasing Harcourts women to inspire and help others.

Pauline Irene

Founder of Inspirational Women irene.green@harcourts.net

COO of Inspirational Women pauline.smith@harcourts.net

WILL YOU ACHIEVE PROFITABLE GROWTH IN 2025 JUST BY BEING CONSISTENT?

Research confirms it’s not a what if, it’s a what is (happening).

With Christmas around the corner, you might be hoping for two things from me in this edition of Inside Harcourts.

1. A great podcast or book to enjoy whilst having a well earned break; or

2. A silver bullet to……well, profitable growth, I assume

The good news is, today, you’ll get both. Well, you’ll certainly get a good read and as close to a silver bullet as you want to get without it being too close to call.

The silver bullet? Google “The magic of compound creativity”. When you’ve done that I’m sure like me you’ll have to read the piece of research twice. But for those short on time, let me save you the read, here’s the headlines.

Consistent brands are stronger brands.

What does that mean? Simply put, when you analyse 5 years (within the period of 2017-2024), 56 brands, 4,164 ads, more than 600,000 respondents and billions in advertising spend against 13 measures of creative consistency, what they found was that consistent brands are stronger brands.

But what does that mean? When comparing the top 20% of brands who were most consistent with their advertising (but for arguments sake, let’s call to every single touchpoint a customer has with your business) to the bottom 20% of brands who were the least consistent with their advertising, it meant that, those in the top 20% outperformed the bottom 20% by:

+18% in brand awareness

+18% in brand differentiation

+19% in brand salience / fame

+27% in ability to change attitudes

But more than that, and here’s where things get interesting for those with ‘Finance’ in their title, or those who simply like numbers –

+10% in sales value

+9% in market share

+18% in profit

While it’s unlikely I need to remind you of the value of this, let me share a few thoughts on why having this data is worth considering:

• Brand Awareness/Differentiation: We operate in one of the most crowded, cluttered industries in every country we operate in. Using Australia as an example, the last statistics published by the Real Estate Institute of Australia said there were 46,793 real estate agencies and 130,000 people employed in real estate services. If our brand is inconsistent, how can we ever expect to cost effectively achieve awareness, recall and importantly, differentiation (why us!).

• Ability to change attitudes: As an industry, we do so much right – particularly here at Harcourts. And while we should only ever be concerned with forging our own path, it would be ignorant to dismiss the reputational issues the industry has when it comes to ‘trust’ if you only listened to the annual surveys produced. But what if we all embraced our new brand position, We make it possible and using the significant volume of consistent creative available, created a wedge between people’s opinions vs our brand truth.

• Increase in profitability and market share: Being consistent doesn’t mean not being creative. But it means not getting bored with who we are, the creative we have and the templates available in order for you to excel in what you are undoubtedly experts at. But rather than needing to invest in creative variations, or throwing money at the latest technology product or wondering if paid advertising alone could be the solution for profitable growth and market share, what if we all agreed to invest the same rigour, the same hunger, the same energy into ensuring that how we look, feel, sound and are seen, at every touch point, feels consistent – internally between our teams, and externally with our current and prospective customers.

Earlier this year, we launched the new brand position globally –We make it possible. If you’re reading this, you won’t have missed that because it was front and centre of the last edition.

And while it’s been great to see so many offices and team members embrace this in different ways, we also know that hand on heart, lots of us haven’t. No doubt there are reasons for that – but I wonder whether any are backed with the same sort of rigour that this research is which at the heart of it simply suggests that those who are ruthless when it comes to brand consistency, will be more profitable.

So the next time you, or someone in your team asks: “Any chance you could mock me up something new in Canva?”, or “Do you think you can run me off a few copies of that brochure in Black & White?”, or “I think we need a different colour to Navy, can we try…”, be sure to have a copy of this article, or the research for them to read. And then point

them to all of the places that they can find creative templates that are on brand, and ready to go. And if you don’t know where that is, reach out to me, or your local marketing representative now!

I couldn’t sign-off the calendar year without saying thanks to all of you the support you’ve provided the wider team this year. On that note, a huge thanks, and a happy holiday season to the team including Christel Willett and the South African team, Lorena McDonald, July Duverneuil, Chris Melville, Joan Penny, Gabby Paki and Darin Wolfaardt from the New Zealand team, Alicia Johncock, Sam Jackson, Cherida Forde and Richard Finn from the Australian team and Rachael Counihan, Jacob Stemp, Rita Nguyen, Nathan Tee and Caia McCulley from the International team!

Got questions, feedback or thoughts you want to share? Please reach out to me anytime where we can help.

MORE THAN JUST SOFTWARE…

In today’s fast-paced real estate industry, staying ahead requires more than just expertise—it demands cutting-edge technology that streamlines operations and fosters success. Harcourts is leading the charge with a suite of innovative platforms designed to empower its members, from agents to business owners. These tools are more than just software; they are the backbone of efficient, data-driven decisionmaking that drives growth and excellence in the real estate sector.

Vault CRM the specialist customer relationship management (CRM) system. Vault CRM empowers Harcourts members by offering a comprehensive overview of their operations through a single, real-time dashboard accessible from anywhere. This cutting-edge system equips members with the tools they need to increase their listing, sales, and rental activity, ultimately driving their success in the competitive real estate market.

HomeLive

Workplace

Harcourts Hub the central location for all Harcourts-related matters. This centralized platform serves as the go-to resource for training, newsletters, events, templates, and various other resources. Harcourts Hub provides its members with easy access to essential information and a platform that fosters collaboration and knowledge sharing. The Harcourts Hub can also be customized to provide an office intranet via the My Office page. This is an exciting development that is already being embraced by some of our largest franchises.

Sales AI by Claire

Harcourts Websites takes centre stage in delivering top-notch national, office, and personal websites. This platform is meticulously designed to provide a seamless content management system, allowing business owners and agents to showcase their properties and create a captivating online presence. Harcourts recognizes the importance of an impressive web presence in today’s digital landscape and aims to empower its members with a visually appealing and userfriendly platform.

Harcourts Business Systems bringing the full power of Microsoft 365 to your device. Options range from a simple mailbox all the way through to having Word, Excel, PowerPoint, OneDrive, SharePoint, and a mailbox. All accounts are protected with Microsoft advanced thread protection, CloudAlly backup and recovery, and the Harcourts ICT and Helpdesk teams that check every account daily for suspicious sign-ons. This is a unique offering that provides the protection and peace of mind needed given the ever-growing cyber threats attacking our industry.

Harcourts 360 this innovative system gathers data from multiple sources and presents it in the form of live graphs, dashboards, and rankings. H360 offers valuable insights into business performance for business owners, property managers, and agents, enabling them to identify opportunities and make data-driven decisions. By leveraging this smart data, Harcourts members can set and achieve targets with greater precision, thus fuelling their growth through relevant training and support available on the Harcourts Hub.

In summary, Harcourts is a market leader in technology for the real estate industry. Vault CRM, Harcourts Hub, Harcourts Websites, Harcourt Business Systems, and Harcourts 360 signifies the company’s commitment to delivering the finest experience in real estate. By providing powerful systems and platforms that enhance connectivity, efficiency, and performance, Harcourts empowers its members to thrive in an everevolving industry.

Donaldson Chief Information Officer leonard.donaldson@harcourts.net

NEW ZEALAND BUSINESS PARTNER Q&A WITH

Tell us a little about your business and how it begun?

Alpha AML Training was established to help businesses deliver engaging employee training about anti-money laundering (AML) and countering financing of terrorism (CFT) obligations. Navigating the complexities of AML laws can be challenging, and providing ongoing staff training is a requirement of the legislation. Alpha AML Training helps to bridge this gap by offering businesses an end-to-end platform with a library of online AML/CFT courses.

Tell us about the service you offer Harcourts as a business partner?

Alpha AML Training offers a dedicated platform to help businesses run regular and ongoing AML/CFT staff training. Features include:

• A library of online AML/CFT courses

• Engaging, interactive e-learning

• Real estate-specific content

• Quizzes/assessments

• Learner certificates

• Admin dashboard

• Staff training register

• Automated training reminders

Alpha AML Training is committed to building engaging online AML training courses and helping businesses meet their compliance obligations. How will this look to the Harcourts network?

We already have some great businesses in the Harcourts network using the Alpha AML Training platform. Our library includes courses that are specific to real estate, underpinned by supervisor guidance, reviewed by AML/CFT experts and updated for the latest regulatory changes. The interactive training is designed to help real estate teams better understand AML/CFT obligations and their important role in efforts to combat money laundering and terrorism financing in the real estate sector.

Tell us what else sets you apart?

One of the things that sets Alpha AML Training apart is the learner reviews on our courses. It’s not always easy to get staff to complete mandatory AML/CFT training, but our easy-to-follow courses have an average learner review score of 4.7/5.

Sales consultants and other staff can complete courses from anywhere, on any connected device. Additionally, the platform saves time for administrators via a dashboard that makes it easy to manage users, assign training courses, and store training records.

Anything else you’d like to share?

Popular courses in our library for the real estate sector include the AML/CFT Refresher, as well as the Red Flags and Suspicious Activity Reporting (SAR) course for real estate.

Get in touch to find out more about our courses and platform via our website alphaamltraining.com

ANOTHER SUCCESSFUL QUARTER FOR THE HARCOURTS BUSINESS PARTNER PROGRAM

As we wrap up the year, the Harcourts Business Partner program has had an impressive final quarter. We are excited to announce the signing of NAB as our new banking partner bringing with them a suite of specialised banking services tailored to meet the unique needs of the Harcourts Real Estate network, alongside five contracts currently pending signature for new partners launching in 2025!

Partnership Highlights

We’ve seen significant Year on Year growth with Harcourts Connect, which is fast approaching a remarkable milestone—its 100,000th Harcourts move! Not only has Connect grown in scale, but it’s also achieved a world-class Net Promoter Score (NPS) of around 70, marking a year of both growth and customer satisfaction.

We’ve also been working closely with Trudi® to incorporate invaluable feedback from the Harcourts network. The team has aligned their messaging solution with Outlook functionality and enhanced their task management tools to include bulk actions, saving Trudi® Inbox users even more time. Looking ahead to 2025, exciting updates are in store, focusing on further optimizing their AI engine to reduce task completion time, along with exploring integrations with popular third-party tools.

Partnering for Growth

As our vision states, our Business Partners are key to driving us forward. Their industry expertise and best-in-class products and services enable the Harcourts network to operate efficiently and grow effectively. We are always on the lookout for ways to enhance our partnerships, so if you work with a partner that could benefit others, or have feedback on our current partners, I’d love to hear from you!

Cherida Forde

Network Partnerships & Customer Experience Manager cherida.forde@harcourts.net

NEW ZEALAND UPDATE

As we approach the end of the year, it’s a time for reflection on our achievements of the year, as well as a moment to look forward to reconnecting with family and friends, many of whom we may not have seen for a while. This season also sets the tone for both the current year and the one to come.

A standout event for many of our business leaders was the New Zealand Leadership Conference (NZLC), held in Auckland on 20-21August. This conference brought together our leaders to connect, learn, and network, allowing attendees to gain valuable insights into our business and explore ways to thrive in various market conditions. Given the challenges we’ve faced this past year, it’s an ideal time to review our lessons learned and strategise for future success. Our leaders are committed to fostering an environment of growth, and NZLC provided an opportunity to look ahead with optimism.

With the final quarterly awards of the year complete and our Christmas gatherings approaching, we’re taking this time to express our gratitude to our team for their hard work and dedication during another challenging year. The general sentiment is that 2025 will bring an increase in activity compared to 2023 and 2024 for many reasons.

At the real estate industry (REINZ) awards, in August, we were thrilled to secure the top prize in eight categories. This impressive achievement is made more significant in that Harcourts also clinched three of the same awards as last year, with the same contenders.

The 2024 awards which Harcourts secured include Overall Residential Salesperson of the Year, Overall Residential Salesperson of the YearHighest Sales Volume, Community Service Award - Medium Agency, Best Multimedia Marketing, Residential Office of the Year – LargeHarcourts Gold Papanui, Residential Office of the Year (Sales Volume) – Large, Residential Property Manager of the Year and Residential Property Management Office of the Year – Large, with the achievements

spread throughout the extensive Harcourts network.

Christchurch residential sales consultant Cameron Bailey of Harcourts Gold Real Estate in Papanui took out the Overall Residential Salesperson of the Year once more. He wins this award for the fifth year in a row, which is the highest accolade a real estate consultant in New Zealand can achieve. Alongside Cameron’s success, the Residential Office of the Year – Large and Residential Office of the Year (Sales Volume) – was awarded to his office Harcourts Gold Papanui.

Harcourts Christchurch offices excelled once again in residential property management. John Siebert from Harcourts Accommodation Centre Christchurch was honoured as Residential Property Manager of the Year, while Harcourts Holmwood Property Management Christchurch earned the title of Residential Property Management Office of the Year – Large.

Staying in the Garden City, the Best Multimedia Marketing Award was proudly won by Yogesh Bhargava from Harcourts Grenadier Christchurch, showcasing exceptional skill and creativity. This award is sponsored by realestate.co.nz.

No surprise to anyone on the night was the announcement that The Community Service Award – Medium went to Harcourts Cooper & Co – Albany, recognising their continued and outstanding commitment to community support and involvement.

While the Overall Residential Salesperson of the Year - Highest Sales Volume award was presented to Yvenna Yue from Harcourts Hamilton Central City – Monarch Real Estate, celebrating her exceptional talent and sales achievements.

These awards reflect the strength and unity of the Harcourts network. Our collective effort continues to deliver on our promise of ‘We make it possible’ to all New Zealanders.

Congratulations to all our winners and finalists across the Harcourts network. Your dedication and excellence are truly inspiring!

We are incredibly proud of all our award-winners and all our achievements at these industry awards. The dedication and hard work of our team have truly set us apart in the market. A special shout-out

to Cameron Bailey for clinching the top salesperson award yet again. Cameron consistently embodies the finest experience in real estate and showcases Harcourts at its best. Congratulations to all our finalists and award-winners — your success reflects your outstanding commitment and performance.

Harcourts also had finalists across multiple categories. These include:

• Large Residential Property Management Office of the Year –Harcourts Accommodation Centre and Harcourts Reforma

• Residential Property Manager of the Year – Grace Rose, Harcourts Accommodation Centre

• Residential Property Manager of the Year, Business Development

– Megan Looyer from Grenadier Rent Shop Ltd

• Small Residential Property Management Office of the Year –Harcourts Cooper & Co - Devonport

In 2024, we have taken even greater strides to support our communities and those in need across New Zealand. As we celebrate 16 years of the Harcourts Foundation, we are proud to continue our commitment to the Hospice Grants Programme for the eighth year, with total grants now exceeding $350,000.

I also want to highlight Gumboot Friday 2024, which took place on 1 November. This year marks our second time supporting this incredible initiative. To kick off our efforts, the Harcourts Foundation donated $15,000, and with the dedication of our teams from offices across New Zealand, we look forward to sharing the final fundraising totals in the coming weeks. You can read more about our efforts on the Harcourts Foundation pages in this magazine. At Harcourts, our commitment is to deliver exceptional results for

• Medium Residential Property Management Office of the Year –Harcourts Taupo Rentals.

• Individual Residential Salesperson of the Year Highest Sales Volume – Cameron Bailey, Harcourts Gold Real Estate – Papanui

• Medium Agency of the Year Harcourts Cooper & Co – Takapuna

• Personal Assistant of the Year (Non selling) Yetta Song Harcourts Grenadier – Wigram

New Zealanders. We’ve established a reputation for trust and expertise in the real estate industry, setting ourselves apart as more than just another real estate brand. Through the Harcourts Foundation, we actively give back to our communities by collaborating with local organisations to create a positive impact. We take pride in being genuine members of every community we serve.

Bryan Thomson

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Harcourts Cooper & Co.

Nigel Bowden, Managing Director - Harcourts Accommodation Centre Christchurch accepting the Residential Property Manager of the Year Award on behalf of John Siebert.

Yvenna Yue from Harcourts Hamilton Central City –Monarch Real Estate

On bahalf of Yogesh Bhargava from Harcourts Grenadier Christchurch

Cameron Bailey from Harcourts Gold Real Estate, Papanui

Corporate Team

In September, our Harcourts New Zealand and Harcourts Australia Corporate teams took part in the exciting Trans-Tasman Walkathon. This year, instead of competing against each other, we mixed teams from both countries, creating a fantastic atmosphere of collaboration and friendly competition.

A massive thank you to everyone who participated in the Walkathon for Mental Health this year! Together, we nearly reached 3 million steps.

Congratulations to our individual winners and thank you to all our participants for stepping up and making this Mental Health Awareness Week Walkathon a success. Amazing effort everyone!

Team Competition

1st Place

486,043 steps Walkaholics Anonymous

Nick Jewitt, Danni Yao, Jo Abel & Rachel Atkin

2nd Place

393,894 steps is Star Trekkers

Tania Greig, Benjamin Moriarty, Lynette Palasan & Pauline Smith

3rd Place

392,916 steps is Scrambled Legs

Shannon Hamilton, Olivia Graham, Cheryl Sen & Nathan Tee

Individual Competition

1st Place

233,732 steps is Chris Melville

2nd Place

193,373 steps is Nick Jewitt

3rd Place

158,431 steps is Tania Greig

Titanium Award Recognition

As we continue to celebrate our people and culture, we are thrilled to announce our newest recipients of the ‘Titanium’ status for its third year. This prestigious award recognises exceptional achievement, and we are excited to honour Yvenna Yue from Monarch Real Estate LtdHarcourts Hamilton Central City and Diego Traglia, Northwest Realty Ltd - Harcourts Massey North as our latest recipients. Congratulations, Yvenna and Diego, along with your outstanding teams! Your hard work and dedication truly shine, and it’s a joy to showcase your achievements in this way. We are incredibly proud of you all!

Celebrating Long Service Milestones

We are delighted to recognise and commemorate several Long Service Milestones achieved by individuals in the last quarter. It fills us with pride to have so many committed, diligent, and loyal members as part of our team.

Congratulations to all of you for reaching this remarkable milestone in your careers, and for consistently representing the Harcourts brand throughout these years.

David Blackham

Harcourts Timaru

celebrated 35 Years on 2 Jul, 2024

Jan Herbert

Harcourts Dunedin

celebrated 25 Years on 12 Jul, 2024

John Christiansen

Harcourts New Plymouth

celebrated 35 Years on 2 Aug, 2024

Bryan Bloomfield

Harcourts Christchurch City

celebrated 25 Years on 4 Aug, 2024

Roger Hales

Harcourts Holmwood Commercial

celebrated 25 Years on 7 Aug, 2024

Graham Lewis

Harcourts Hobsonville

celebrated 30 Years on 9 Aug, 2024

Doug Soper

Harcourts Papanui

celebrated 30 Years on 14 Aug, 2024

Kay Yee

Harcourts Ilam

celebrated 25 Years on 25 Aug, 2024

Jason Wills

Harcourts Papanui

celebrated 25 Years on 12 Sept, 2024

Ray Marshall

Harcourts Waikanae

celebrated 25 Years on 16 Sept, 2024

Phillip Kenny

Harcourts Ashburton

celebrated 35 Years on 2 Oct, 2024

Karl Vermeulen

Harcourts Howick

celebrated 25 Years on 8 Oct, 2024

Jane Meyer

Harcourts Parklands

celebrated 25 Years on 16 Oct, 2024

Diego Traglia, Sales Consultant Harcourts Massey North

Yvenna Yue, Sales Consultant Harcourts Hamilton Central

Auction Update

We’re witnessing some impressive results in New Zealand’s auction scene lately. Over the four weeks from mid-September to mid-October, the number of properties called has steadily increased, reflecting a growing confidence among sellers and buyers alike. This upward trend is not just a temporary spike; forward bookings suggest that we can expect continued momentum through the summer and beyond.

The rise in auction activity signifies a shift in market sentiment. As more homeowners recognise the benefits of auctions—such as competitive bidding and the ability to achieve fair market value—we’re seeing an increasing number of properties enter the auction circuit. This is particularly encouraging as it indicates that sellers are becoming more proactive, opting for the auction method as a strategic way to engage buyers in a dynamic market.

With summer approaching, we can anticipate heightened interest and participation in auctions. The warmer weather often brings out more buyers who are eager to secure their dream homes before the year ends.

Property Management Update

The property management team in New Zealand has had an incredibly productive quarter.

On 24 July, we celebrated National Property Managers’ Day, honouring the hard work and dedication of property managers across Aotearoa. We extend our heartfelt gratitude for the countless hours they invest in delivering outstanding service to both tenants and landlords. With 95 property management offices and over 26,000 properties under management, the passion and commitment of our property managers is evident in the thriving communities we support.

On 13 August, our team received recognition at the 2024 Real Estate Institute of New Zealand (REINZ) Awards. I was thrilled to see our team win two prestigious awards. Our winners were:

• Residential Property Manager of the Year – John Siebert, Harcourts Accommodation Centre Christchurch

• Residential Property Management Office of the Year, Large –Harcourts Holmwood Property Management, Christchurch.

Harcourts also had finalists across multiple categories. These include:

• Large Residential Property Management Office of the Year –Harcourts Accommodation Centre and Harcourts Reforma

• Residential Property Manager of the Year – Grace Rose, Harcourts Accommodation Centre

• Residential Property Manager of the Year, Business Development

– Megan Looyer from Grenadier Rent Shop Ltd

• Small Residential Property Management Office of the Year –Harcourts Cooper & Co - Devonport

• Medium Residential Property Management Office of the Year –Harcourts Taupo Rentals.

These awards reflect our commitment to enabling Kiwis to live in healthy homes.

At the Harcourts New Zealand Leadership Conference on 20/21 August, property management leaders gathered to learn, network, and strategise for the year ahead, gaining valuable insights into our industry. And lastly, progress is being made on the Residential Tenancies Amendment Bill. The report, which aims to enhance rental supply and clarify tenancy rules, is due on 21 November 2024. We look forward to seeing how these changes can improve the lives of everyday New Zealanders.

As we move into this bustling season, it’s essential that our Harcourts teams across New Zealand, capitalise on this trend.

Let’s continue to promote the advantages of auctions to potential sellers, ensuring they understand how this method can lead to quicker sales and potentially higher prices. The positive results we’re seeing are not only beneficial for our network but also for the overall health of the property market in New Zealand. Exciting times are ahead, and I look forward to seeing how we can leverage this momentum together!

Shane

Cortese

National Auction Manager, Harcourts New Zealand shane.cortese@harcourts.net

Jodine Clark

Head of Property Management New Zealand

jodine.clark@harcourts.net

Jodine Clark collects the award of behalf of Harcourts Holmwood Property Management for Large Residential Property Management Office of the Year.

Nigel Bowden, Managing Director - Harcourts Accommodation Centre Christchurch accepting the Residential Property Manager of the Year Award on behalf of John Siebert.

AUSTRALIA UPDATE

The Power of Purpose in the Final Stretch of 2024

Have you considered the impact a powerful close to 2024 could have on your career in real estate? With a market buzzing with opportunities and interest rates poised to decrease, it’s not just about finishing the year; it’s about finishing strong. Statistically, nearly 40% of property sales take place in the last quarter. Will you seize this opportunity?

At Harcourts Australia, our purpose is not just a tagline; it’s the guiding principle that shapes every decision. We aim to build meaningful relationships and deliver outstanding results. In real estate, purpose is essential. It builds trust, fosters lasting relationships, and ultimately leads to sustainable success.

Clear Objectives

Let’s start by setting clear objectives for the year-end. Whether it’s increasing your network or closing a set number of deals, having defined goals gives you direction. This clarity is your roadmap in the bustling landscape of real estate.

Leverage Data

In today’s digital age, data is your ally. Use data-driven insights to understand market trends and buyer behaviour. By doing so, you can tailor your strategies to meet the needs of your clients more effectively, ensuring that you are always one step ahead of the competition.

Client Relationships

Client relationships are the backbone of our industry. Reach out to past clients, offer updates, and extend assistance. Strengthening these bonds can lead to valuable referrals and repeat business, solidifying your reputation as a trusted expert.

Stay Educated

The real estate environment is continuously evolving. Stay informed about industry changes and commit to continuous learning. Whether it’s new technology or shifting market dynamics, being knowledgeable keeps you at the forefront of the industry and ready to adapt.

Success in real estate goes beyond mere transactions; it’s about building a legacy. Reflect on your year-end goals and plan strategically. What can you do today to ensure a prosperous tomorrow?

At Harcourts, our results speak for themselves. We sell a property every 13 minutes and rent one every 19 minutes—a testament to the power of purpose-driven work.

Review your year-end goals and strategise today. Your commitment makes it possible. Let’s aim high, finish 2024 strong, and then enjoy a well-deserved holiday. Keep pushing forward, Team Harcourts —success is just around the corner!

Every member of the Harcourts family has the power to transform lives and shape our industry. Share your experiences, learnings, and vision with your peers and clients. Let’s inspire each other and elevate the standards of our profession.

Thank you for your incredible efforts this year. Have a safe and joyful holiday break and Christmas. Together, we continue to shape the future of real estate. At Harcourts, we make it possible.

Adrian Knowles CEO, Harcourts Australia adrian.knowles@harcourts.net

Auction Update

We could not be prouder to welcome Aaron Davis as the new Head of Auctions Australia. With over 10,000 auctions called, he will be sharing the lessons learned along the way, in addition to continuing to operate as an elite level auctioneer.

A second generation Harcourts team member, his expertise and energy are unmatched in the auction realm. Aaron has made it to the finals of New Zealand’s national championships eight times, and in 2019 he won the REINZ National Real Estate Auctioneering Championships and was appointed National Auction Manager for Harcourts New Zealand. Many awards later, he’s bringing his auctioneering skills to Australia.

Aaron points out that it took time to realise that success isn’t just about volume or a purely transactional mindset. It’s about fostering collaboration between agents, auctioneers, and owners. Auction day is crucial, but 80% of the work is done before and after.

“I’ve worked with three of the top 10 international agents at Harcourts who have embraced this philosophy, and I’m excited to share these insights with the Australian team.”

Property Management Update

This quarter we celebrated our most successful PMX events ever! Sessions were booked out across the nation and hundreds of property management teams joined us for days of learning, networking and fun. Speakers included specialists from real estate industry bodies, legislation experts, award winning Harcourts property managers and BDM’s and keynotes on positive psychology, wellbeing and customer service.

We are also thrilled to announce the introduction of a Property Management CX Program across Australia and New Zealand. We have partnered with Ask Nicely, a world class customer survey company, to allow us to receive real-time feedback from our investors. A brand isn’t what we say it is, it’s what our customers say it is, so we look forward to sharing their experiences to reinforce that Harcourts does provide the finest experience in property management. You can read more on page 34.

Karmen Costigan

Head of Property Management Australia karmen.costigan@harcourts.net

Titanium Award Winners

The Titanium Award celebrates those who have achieved over $1 million in earnings within a financial year. Our heartfelt congratulations to the newest four on reaching this significant milestone. We deeply appreciate your contributions to Harcourts and the community around you. Your leadership and success within your field, team, office, franchise, and across the Harcourts Australia network are truly impressive.

Congratulations to our current FY 24/25 recipients!

Pat Ivey, Harcourts Property Centre 23 July

Boyd Curran, Nutrien Harcourts Longreach 2 August

Nola Tully, Harcourts Elite Agents 10 September

Alison Hobbs, Harcourts Mandurah 27 September

SOUTH AFRICA UPDATE

As we enter the final quarter of 2025, I can almost hear the collective sigh of relief. Having endured an extended high interest rate cycle and a very slow market, there are some very positive signs. Following the rather disruptive elections, the government of national unity seems to be holding together, which has seen our financial markets strengthening. Importantly it has also seen an improvement in sentiment amongst our clients. Following this, we saw our first interest rate decrease, with the promise of more to follow. Over the past month we have seen a steady improvement in lead indicators like listing enquiries and these are translating into offers.

With all this optimism about the future it is so important to acknowledge the courage and effort of our network who have endured a really tough 24 months. During this time, we only lost 2 sales offices which is testament to the resilience of our business owners. I am sure that many of them had to dig deep (both financially and mentally) to keep their doors open. We appreciate and admire them for keeping their teams and businesses together and never giving up.

We also lost very few agents, and it is clear that companies like Harcourts, where our values and culture carry us in tough times, performed better than most. I must also really thank the Harcourts South Africa corporate team who supported our network brilliantly whilst changing technology platforms and navigating through many

industry changes and challenges. They are an incredible group of strong and diverse individuals who seem to get even better when times are difficult.

We near the final straight of 2024 with cause for optimism. There is plenty of hard work ahead and we have serious plans to grow aggressively in 2025, leverage our new brand position and technology platform and most importantly, help others achieve success. But we have never been scared of hard work and look forward to all the opportunities that lie ahead.

Richard Gray

CEO,

Harcourts South Africa richard.gray@harcourtssa.co.za

NORTH AMERICA UPDATE

2024 has been an incredible year for all of us at Harcourts North America, and I couldn’t be more proud of what we’ve accomplished together. Our agents across the network have been hitting new milestones, closing deals, and guiding clients through an everchanging real estate market. It’s the hard work and passion that continue to drive Harcourts forward, making us a leader in the industry and showing just how much we can achieve as a team.

August saw a major shift in the real estate industry with the recent NAR settlement that has brought many changes along with it. However, our Harcourts network has been so impressive by the way that everyone has risen to the challenge. Through lots of education, our team have given themselves the best chance to stay ahead by understanding the new regulations, adapting as needed, while continuing to deliver the top-notch service our clients expect. We are also excited that, with the help of Harcourts International, we’ve been successful in launching our “We Make it Possible” marketing campaign in North America. We are looking forward to seeing the continued implementation of this new campaign across the network. On top of that, we’ve launched our new

Harcourts Shop, offering merchandise, apparel, and agent resources to help our agents represent the brand and their business in new, exciting ways.

And of course, we’ve had plenty to celebrate! Huge congratulations to our Q3 award winners – your dedication and hard work are recognized and appreciated. We’ve also had some amazing social events recently, like our Day at the Races in Del Mar and the Oregon Ducks vs. Michigan State football game in Eugene. Both were filled with fun, laughter, and great memories. It’s moments like these that remind us that Harcourts is more than just a business – we’re a community. And I’m excited to see what the rest of the year brings for all of us!

Ben Brady CEO, Harcourts North America ben.brady@harcourts.net

INDONESIA UPDATE

The market is eagerly anticipating the announcement of the upcoming new cabinet in November. There’s a prevailing sense of optimism that the incoming government will set a high target of 8% GDP growth.

Bali continues with its bullish market due to high demand from both domestic and international. Two new projects in Bukit Pandawa launched including Mandarin Oriental Residence with spectacular sea view. The project is neighbouring luxury resorts such as Bvlgari Bali, Alila Uluwatu, Ritz Carlton Bali, Apurva Kempinski, and St. Regis Bali. A new MRT project is being awarded to ease the infrastructure bottleneck which is important for the long term development.

Harcourts’ corporate office recently relocated to a spacious new facility featuring a training room, green room, recreational exercise room, and dining area. The grand opening celebration was held on September 9th , attracting over 100 attendees. Our Mid-Year Awards event featured an outdoor gathering with various team-building activities and exercises. This event fostered a productive networking environment and motivated all participants.

Gunawan CEO, Harcourts Indonesia nandar@harcourts.co.id

Harcourts Corporate office opening day

Mid Year Awards 2024 –Fun & Laughter

Corporate office relocation

Mid Year Awards 2024

Principal Gathering 2024

Harcourts Corporate office relocation ceremony

Training session in hybrid format –online and offline

2024 RECAP –EXPANSION & GROWTH

In 2024, the rural market has experienced varied activity. Seasonal conditions as always dictate market activity along with commodity prices in the rural sector.

Some of the more notable sales achieved this year include:

• Murray Downs Station in NT, of 559,000ha sold for $40M+

• Jungaburra at Narribri NSW, sold for $23.65M

• Bonavista in QLD, sold for $27.5M

• Welltown Station 10,842Ha at Goondiwindi QLD

We pride ourselves on our face to face service to our network, and throughout the year have conducted several conferences, networking events, and training sessions in regional locations, aimed both at recognising and celebrating agents’ achievements, and focusing on professional development. These events provide opportunities for agents to forge new friendships, acquire valuable knowledge, and gain a sense of fulfillment and inspiration.

So far this year, we expanded into four new locations and recruited several additional sales agents, with a strong focus on growing our presence in regional and rural areas in Australia. This growth provides local communities with access to real estate professionals who have deep knowledge of the local market and benefit from corporate support, ultimately helping vendors achieve quicker sales.

Our focus for 2025 will continue to be on recruitment and professional development for our network.

Top: One of the many conferences and networking events we’ve held this year.

Above: Murray Downs Station in NT, of 559,000ha, sold for $40m+

Australia Update

The headwinds have continued in many parts of the commercial property sector, and most offices will tell you that no deal is regarded easy in current conditions. Despite this framing, some outstanding results have been coming through from some very hard-working practitioners in the commercial sector.

Firstly, welcome to Joanna, Angie and Craig at NAI Harcourts Balwyn, Victoria.

Construction completions have meant several delays on the settlement horizon, but some long standing contracts have finally come in to bear results.

In Hobart the Tassie team saw a raft of completions in what seemed like re-selling the same properties over and over. In similar fashion, John Georgiou and the NAI Harcourts Platinum team had a stunning close out for the past quarter settling more than 50 properties including a portfolio sale in Epping ,Victoria for more than $9 million. Their PM portfolio is also seeing massive uplift from this level of activity.

Other great results keep pouring in with strong activity from the Metro (WA) office over in Perth with personal bests for Marco Celenza and more big settlements from the ever creative Albert “the Matchmaker” Fontana. Phil Grant and his Pinnacle team go from strength to strength with not just great sales and leasing results but also recording enormous Commercial Property management results, which has seen a nomination for senior Property Manager Sash Naidoo in the REIQ Awards for Excellence. Good luck, Sash!

And Business Sales have been in vogue again despite the high levels of insolvencies talked about in the press. Check out our offices like Rinnovate (Victoria/NSW) , The Property People (Campbelltown, NSW), Regional Commercial (WA) and Metro (WA), and the Ignite Offices (Bundaberg, Childers, Maryborough and Hervey Bay QLD).

A great story to conclude this update with; Harcourts legend Wendy Lenaghan (Broadbeach Mermaid Waters) partnering with Phil Grant (NAIH Pinnacle) to Auction the premises she and her team occupies. In a highly successful campaign the property didn’t make it to the day with a flurry of strong offers pouring in and one offer that was too irresistible to pass up being accepted prior to auction. A great example of our brands working together to “Make it possible” for an outstanding result.

No easy deals, but plenty of opportunity for those that work for it.

Jason Luckhardt

SOLD Prior to Auction

Tony Romano (Business Owner) NAIH Metro being made a Fellow of the Australian Institute of Business Brokers.

New Zealand Update

As we transition through spring and look forward to the warmth of summer, there’s a palpable sense of optimism within our commercial teams.

The New Zealand commercial property market has faced some challenges in 2024 due to higher interest rates, reflecting broader economic trends. However, recent moves by our major banks to lower mortgage test rates, following the Reserve Bank’s decision to cut the Official Cash Rate (OCR), suggest a shift is underway. The reduction in the OCR has several key implications for our commercial real estate sector. Lower borrowing costs, resulting in reduced interest rates, make financing more affordable and could stimulate market demand. Additionally, the prospect of these lower costs may attract new investors and encourage existing ones to expand their portfolios, boosting transaction volumes and property values. Improved cash flow can lead to higher rental payments and greater lease stability for both tenants and businesses. Lastly, reduced financing costs may inspire developers to initiate new projects, enhancing the feasibility of developments and renovations.

Then within our network, on 9 October, the NAI Harcourts Commercial Conference in Auckland brought together industry leaders and forward-thinking professionals for a day filled with inspiring discussions and invaluable networking opportunities.

Attendees were treated to exceptional insights from a stellar lineup of guest speakers, including David Norman, Chief Economist for Australia and New Zealand at GHD; Bruce Whillans, a key figure in the New Zealand commercial property market; Matt Johl from Re-Leased, who discussed the transformative impact of AI on real estate; Kate Chivers, Partner at Turner Hopkins, who shared legal perspectives for business growth; Andrew Eagles, Chief Executive of the New Zealand Green Building Council, focusing on sustainability; and Phil Thompson, co-founder of Protect Self Defence, who provided expert guidance on self-protection.

This dynamic event not only encouraged collaboration within the NAI Harcourts network but also set the stage for future success across the commercial property landscape. A huge well done and thank you to all our NAI team members across the network.

NAI Harcourts Commercial Conference, Auckland

HARCOURTS PROPERTY MANAGEMENT CLIENT EXPERIENCE PROGRAM

COLLECT: ALWAYS KNOW WHAT YOUR CUSTOMERS ARE THINKING

Multi-channel feedback collection

We’ve engaged global Customer Experience specialist, AskNicely as our partner to acceletrate our business and the value we invest in customer satisfaction.

AskNicely collects feedback using email or sms.

But ...who is AskNicely?

AskNicely is purpose-built to help multi-location services business scale great customer experience, loyalty, and growth - and we’re thrilled to partner with them to achieve this.

Conversational surveys

Beautiful surveys that engage with a personalised, conversational approach reduce fatigue, boost insight quality, and increase response rates.

Our approach centers on the AskNicely earned growth flywheel: automate feedback collection, respond to detraction before it becomes negative word of mouth, assess service performance to drive right action, transform and continuously improve service delivery, and automate growth through reviews, referrals, and positive word of mouth. Our approach makes this easy and even fun.

Real-time feedback

• How can I achieve consistent service quality across my growing team?

When it comes to your customers, how we do this in partnership with AskNicely will be survey based, using an Net Promoter Score (NPS) model. Our survey, shared via email and

Their commitment is to not just be a feedback partner, but to make it possible for you to efficiently drive profitable PUM growth at scale.

Why does all of this matter?

Get immediate insight into how customers rate their experience and why on real-time dashboards.

The best businesses grow on the basis of raving fan clients. They stick around longer, do more business with us, and tell their friends - driving highly profitable, earned growth.

And this kind of customer loyalty is generated through the confidence that consistent service experiences create.

What are the right questions to ask?

There are many – but when it comes to what we need to celebrate success and plan for change in the way we do things so our service and experience is consistenly brilliant, is asking ourselves the right questions:

• What’s driving advocacy in some clients but detraction in others?

• How can I efficiently identify these issues and opportunities to drive positive action? What is our feedback telling us are the right areas to invest?

Late last year, Harcourts formed a strategic partnership with REIP Nexus, and several offices are already taking advantage of the REIP Nexus platform. We are excited to extend access to your office throughout 2024, while also sharing our ongoing innovation roadmap and upcoming enhancements. As your industry partner, REIP Nexus delivers cutting-edge data and digital workflow solutions designed to transform and future-proof the real estate industry. Real estate agents can access comprehensive data through an end-to-end digital property research platform, enabling the creation of best-in-class Comparative Market Analyses (CMAs).

Real estate agents can access the latest agent and sales data in an end-to-end, Comparative Market Analysis (CMA) workflow.

REIP Nexus receives unique data at unprecedented speed, including:

New listings prices

Price updates throughout campaigns

Unsettled sold prices (unique to REIP Nexus)

Settled sold prices

Off-market listings

Delivered through daily API feeds for agents to access seamlessly L e v e r a g e t h e b e s t d a t a a n d i n s i g h t s . N

As part of our ongoing commitment to supercharge and future proof the business of real estate, we're excited to announce the launch of REIP Nexus's Digital CMA.

The only industry-owned property research and CMA tool, our new digital CMA feature brings a fresh, interactive approach to real estate analysis and customer engagement. Here's how:

Interactive: Provide an engaging experience for your customers, enabling them to compare listings, multiple images, and access interactive maps all within a single, shareable link

Accessible: Make life easier for your customer when when they're on the move, with a CMA accessible anywhere, anytime, and on any device

Flexible: Share information digitally with your client via SMS, email, or if preferred, print

Engaging: Captivate your audience with beautiful CMAs, produced in half the time and stored in the platform as pdfs for later reference

Experience the future of real estate and elevate your market insights with style. This powerful new feature is available to all REIP Nexus users, regardless of subscription level.

t h e d e m o !

The Harcourts Foundation is proud to announce that it has reached a significant milestone, having raised over $9 million since its inception. Formed to provide support to help, grow, and enrich local communities, the Foundation has made a substantial impact across the eleven countries in which Harcourts operates.

Since 2008 in New Zealand and in Australia, and more recently in South Africa, the Harcourts Foundation has supported over 1,356 charities, positively impacting thousands of people in need. This $9 million milestone comes as the Foundation reaches and celebrates its 16th year, reflecting the strength of a clear vision, values, and purpose on business performance, even amidst external challenges.

Australia Update

In Australia this year, the funds raised have supported numerous organisations and projects, including supporting ‘The Mish’, an important youth program offered by City Mission Launceston; Hearts of Purple, a dedicated group of volunteers providing assistance for highrisk Domestic Violence victims and their families; the St.Giles Kitchen program for young adults with a disability; Little Wings, which offers safe flight and ground transport services to children in remote areas who need access to specialised medical care; and Southern Koala and Echidna Rescue.

Additionally, the Harcourts Foundation, in collaboration with Inspirational Women and Denyse McPhail of Harcourts Fiji, has also proudly produced the ‘It’s Cool to be at School’ campaign, which aims to send as many children from four Fijian orphanages to school as possible in 2025.

South Africa Update

July, South Africans celebrate 67 Minutes for Mandela Day. A day where we honour Nelson Mandela’s legacy by giving back to our

The Harcourts Foundation made R67 000 available to 10 participating Harcourts offices so that they could pay it forward and assist one of their

It was heartwarming to see what our offices accomplished on this day, from donating food and blankets to those in need (2 legged & 4 legged), setting up food kitchens to feed the homeless, assisting victims of the recent Tornado and even revamping the trauma room at a local police

New Zealand Update

Gumboot Friday – it’s back for the 3rd year!

We are delighted to announce that Harcourts Foundation NZ proudly supported Gumboot Friday for the third year, on 1 November 2024. With the successful fundraising efforts in 2022 and 2023 combined, the Harcourts network raised over $323,000 which made 2254 free counselling sessions available to Kiwi kids in need.

The impact of Gumboot Friday on the country has been astounding, and so has our network’s focus on raising funds and awareness for kiwi kids struggling with their mental health. These children come from diverse backgrounds, families, and communities all over New Zealand. Thank you to each and every one of you who had some fun for this great cause.

Harcourts Foundation and Hospice New Zealand have renewed their national partnership of the Hospice New Zealand Grants Programme for the 8th year in a row.

Established in 2017, the Hospice New Zealand Grants Programme has seen more than $325,000 granted to hospices throughout the country.

The goal of this unique programme is to provide hospices with an opportunity to apply for grants to fund key items that directly benefit people using their services and cover essential costs for equipment like beds and syringe drivers. Stay tuned to the Harcourts Foundation social media channels for updates on the final list of recipient hospices and more exciting news about our partnership with Hospice New Zealand in the coming weeks and months.

Here’s what Hospice New Zealand have to say…

“Renewing our partnership with the Harcourts Foundation for the eighth consecutive year is a testament to the shared commitment to enhancing end-of-life care across New Zealand. The generous contributions from the Harcourts Foundation have made a profound impact, providing vital resources that enable our hospices to deliver the highest quality of care.

We are immensely grateful for their ongoing support, which empowers us to serve our communities with compassion and dignity.”

Wayne Naylor, Chief Executive, Hospice New Zealand

Congratulations to each of these charities and groups who will continue to succeed with the support of the Harcourts Foundation.

West Auckland Riding for the Disabled (pictured above right)

Big shout out to Blue Fern Realty Ltd for supplying a community AED for the new covered riding & community facility that has just been built.

Matarau Parent Support Group

Thanks to Optimize Realty Ltd, they purchased a much-needed marquee for the school to provide shade during summer events and shelter in the winter.

Little Miracles Trust

Massive thank you to Twenty Three Group who contributed towards funding “care packs” for families that go though the Newborn Intensive Care Unit at Middlemore Hospital when they unexpectedly have premature births and are often unprepared.

Volunteering Waikato

With the support of Monarch Real Estate Ltd. the community of Waikato is now a more connected & engaging region thanks to the muchneeded upgrade of our CRM system and website for procuring and training our volunteers.

Kaiapoi Croquet Club Inc

Three cheers to Four Seasons Realty 2017 Ltd for contributing towards x3 Power Beat Defibrillators for the community Croquet Club.

Kaiapoi Daycentre for Seniors Inc

Four Seasons Realty 2017 also cleaned up here by supplying a new vacuum cleaner for the club, new craft activities and office supplies.

Paraparaumu Playcentre

Fun times ahead for the playcentre thanks to Team Wainuiamata replacing their very much used and loved obstacle course for a brighter, fresher, safer one.

Taradale Primary School – Regent Realty Ltd

Let’s hear it for Regent Realty Ltd who helped improve the quality of school events, performances and assemblies by funding a new sound system for our school.

Harcourts Foundation – Round 61

IN FOUNDATION

Inspiration Awards

Northern Suzy Bray, Business Owner Harcourts Blue Ferm Realty

Suzy Bray has been recognised in this quarter’s Inspiration Awards for her exceptional contributions and unwavering dedication to the community. Her commitment to charities, including Gumboot Friday and the Henderson Disabled Riding School, exemplifies her outstanding character.

Suzy’s impressive journey—from Sales Consultant to International Trainer, then branch manager, and now owner of one of the largest franchises in the Northern region—serves as an inspiration to many. Her leadership by example has earned her this well-deserved recognition. Congratulations, Suzy!

Talitha Lowis, Sales Consultant from Harcourts Team Group –Paraparaumu, has been honoured in this quarter’s Inspiration Awards for her exceptional contributions to charity. She organised an extraordinary Pink Ribbon fundraiser for Breast Cancer, attracting over 260 attendees and raising an impressive $27,000 for Breast Cancer NZ. Her efforts not only showcased her dedication but also generated significant community engagement, truly embodying our core values. Congratulations, Talitha, on this well-deserved recognition for your outstanding impact!

Monarch Real Estate Ltd has been awarded this quarter’s Central Inspiration Award for their outstanding commitment to supporting local organisations through the Harcourts Foundation. Their efforts have significantly contributed to the mission of Volunteering Waikato, which aims to enhance community engagement through volunteering, fostering more sustainable and prosperous communities.

Please join me in congratulating Monarch Real Estate Ltd for this welldeserved recognition! A heartfelt thank you to Trent Finlay, Campbell Scott, and the entire team for their hard work and dedication to making a positive impact in the community.

Christchurch Leeann Marriott, Sales Consultant Harcourts Gold – Strowan

Leeann Marriott – Sales Consultant, Harcourts Gold – Strowan, has been honoured in this quarter’s Inspiration Awards for her outstanding commitment to charity. She aims to raise $20,000 for the Braintree Wellness Centre, a pioneering facility in Christchurch for individuals with neurological conditions.

Recently, Leeann hosted a successful event at the Wellness Centre, raising $6,000 towards her goal. She plans to contribute personally from every sale and organise more events in the coming months.

With a strong background in supporting skin cancer initiatives and volunteering in the emergency department at Christchurch Public Hospital, Leeann’s dedication truly inspires. Congratulations, Leeann!

Central Monarch Real Estate Ltd

Wellington Talitha Lowis, Sales Consultant Harcourts Team Group – Paraparaumu

WELCOME TO TEAM HARCOURTS YOUR JOURNEY WITH US STARTS

We’re excited to announce that Team Harcourts has launched!

What is Team Harcourts?

This immersive onboarding experience is tailored for all new team members across the Harcourts network. Get ready to dive into our vibrant culture, core values, and exceptional service standards that truly set us apart in the real estate industry.

Who should attend?

You! Team Harcourts is designed for everyone joining Harcourts, from Leadership and Sales to Property Management and Administrative roles. No matter your position, this program is for you!

Immerse yourself in Harcourts’ purpose, vision, and values to align with our collective goals.

Discover how to deliver exceptional service the Harcourts Way, empowering you to create unforgettable client experiences.

Network with fellow new team members and build collaborative relationships within our community.

By participating in Team Harcourts, you’ll enhance your client service skills and knowledge while embarking on your journey to success!

Being part of Team Harcourts means being part of something bigger!

This experience provided clarity on what Harcourts stands for and how we are expected to represent our brand in every interaction.

The content was informative, detailed & uplifting. I left feeling so proud to be part of One Team!

I gained invaluable insights into the global reach and impact of Harcourts. It truly opened my eyes to the unique culture and values that make us stand out in the real estate industry.

To connect, learn and discover firsthand what it means to be part of One Team, attend Team Harcourts today!

Scan the QR code to check out our calendar for upcoming events and register now.

1. Auckland Corporate Office’s breathing workshop. 2. Christchurch office morning tea. 3. Auckland Corporate Office’s Thirsty Thursday. 4-5. Harcourts Greater Port Macquarie Blue Friday auctions. 6. Harcourts Gold celebrating significant long service. 7. Denyse McPhail, Harcourts Nadi, became a grandma. 8. Chris Kennedy calls the Hawkes Bay Wine Auction. 9. Harcourts United. 10. Kitty welcoming new offices. 11. Auckland Corporate Office’s Lunch & Learn - Pottery with Pals. 12-13. Auckland Corporate Office’s Lunch & Learn - Piping up with Brie.

14. Nola Tully from Harcourts Elite Agents, receives Harcourts Western Australia’s first titanium recipient for this year. 15. Shane Cortese 5 years with Harcourts. 16. Raman Deol from Harcourts Initiative, receiving his Gold award for Q1 2024. 17-19. Douglas France fights for Rare Cancers. 20-24. Harcourts Batemans Bay second Annual Charity Golf Day. 25. Sonja Low receives a surprise!

1 Cameron Bailey Harcourts Papanui

2 Tina Gao Harcourts East Tamaki

3 Diego Traglia Harcourts Massey North

4 Yvenna Yue Harcourts Hamilton Central City

5 Anita Dobson Harcourts Silverdale

6 Alison Aitken Harcourts Christchurch City

7 Jonny Nicholls Harcourts Christchurch City

8 Gareth Hookham Harcourts Silverdale

9 Lin Ma Harcourts Wigram

10 Jack Milligan Harcourts Papanui

11 Michelle Fu Harcourts Papanui

12 Richard Dawson Harcourts Ilam 2

13 Scott Ledger Harcourts Upper Hutt

14 Paula Ritchie Harcourts Paremata

15 Nicky Malloy Harcourts Henderson

16 Graeme Morrison Harcourts Waihi Beach

17 Lisa Cao Harcourts Flat Bush

18 Paul Nichols Harcourts Fendalton

19 Paul Templer Harcourts Waikanae

20 Theo Smith Harcourts Mt Maunganui TOP

SALES CONSULTANTS (AUG)

1 Cameron Bailey Harcourts Papanui

2 Yvenna Yue Harcourts Hamilton Central City

3 Fiona Li Harcourts Henderson Heights

4 Diego Traglia Harcourts Massey North

5 Michelle Fu Harcourts Papanui

6 Scott Ledger Harcourts Upper Hutt

7 Brayden Coldicutt Harcourts Napier

8 Lin Ma Harcourts Wigram

9 Ben Gibson Harcourts Orewa

10 Wanly Tsang Harcourts Takapuna

11 Shaun Cosgrave Harcourts Hamilton Glenview

12 Yogesh Bhargava Harcourts Cashmere

13 Aman Gulia Harcourts Mt Albert

14 Richard Dawson Harcourts Ilam 2

15 Mark Wang Harcourts Spitfire Square

16 Simone du Bernard Harcourts Milford

Jonny Nicholls Harcourts Christchurch City

Jeremy Crosland Harcourts Palmerston North

Paula Ritchie Harcourts Paremata

Anita Dobson Harcourts Silverdale

Cameron

Glenn Green Harcourts Bell Block

Yvenna Yue Harcourts Hamilton Central City

Mark Wang Harcourts Spitfire Square

Karl Vermeulen Harcourts Howick

Julian Blanchard Harcourts Timaru

Gareth Hookham Harcourts Silverdale

Diego Traglia

NEW ZEALAND | Awards Results Q2 – July to September 2024

TOP 20 SALES CONSULTANTS (JUL)

1 John Mottin, Nutrien Harcourts McCathies - Ayr

2 Tony Maguire Nutrien Harcourts Tasmania

3 Mitch Harrop Harcourts Property Hub - Robina

4 Pat Ivey Harcourts Property Centre

5 John Georgiou NAI Harcourts Platinum

6 Brad Johnston Harcourts Property Centre

7 Kathy McGurk Harcourts Alliance

8 Shenal Yigitbas Harcourts Solutions

20 SALES CONSULTANTS (AUG)

Russell Hiscox Nutrien Harcourts Walgett

Chris Clemson Nutrien Harcourts Walgett 15 Michael Elliss, Harcourts Broadbeach - Mermaid Waters

16 Anna Hodge, Harcourts Property Centre Wynnum Manly 17 Gina Kirkland

Nola Tully Harcourts Elite Agents (Baldivis) 8 Kim

IN AWARDS

FIJI | Awards Results Q2 – 2024-2025

NORTH AMERICA | Awards Results Q3 – July to September 2024

AGENT ACHIEVEMENT AWARDS

BRONZE

Carolyn Lizdenis

Harcourts Hunter Mason

Chrissy Hamlin

Harcourts Real Estate Network Group

Team Elmer

Harcourts Real Estate Network Group

Brandy Stevens Harcourts Home Oregon Coast

Rosie Wilgus

Harcourts Silverton

Thomas Ahola

Harcourts Prime Monarch Beach

Holly Guardino

Harcourts West Real Estate

Sarah Cavanagh

Harcourts West Real Estate

Danielle Tyler-Pires

Harcourts Prime Monarch Beach

Grant Doelp

Harcourts Prime Monarch Beach

Tonya Hurt

Harcourts Real Estate Network Group

Bob Sisul

Harcourts Real Estate Network Group

Monica Rocha

Harcourts Encino

RaeAnne Chamberlin

Harcourts West Real Estate

Arlene Macpherson Harcourts Encino

Rachael Ashley Harcourts Prime Monarch Beach

Lisa Detamore Harcourts Prime Studio City

Korinna Barcroft

Harcourts Silverton

Justin Shea

Harcourts Prime San Diego

Charles Ray Pettit

Harcourts Prime San Diego

Inez Martin

Harcourts The Garner Group

James Sisneroz

Harcourts West Real Estate

Donna Henning-Howell

Harcourts Palm Desert

Paul Anyankor

Harcourts Hunter Mason

Dawson Harris

Harcourts Prime Monarch Beach

Molly Jo Sommer

Harcourts The Garner Group

Briana Linderman

Harcourts The Garner Group

Patricia Gowda

Harcourts Hunter Mason

Stevenson Realtors

Harcourts Prime Temecula

Jocelyn Woo

Harcourts Prime Studio City

Beckie Page

Harcourts West Real Estate

Scott Palermo & James Sanak

Harcourts Desert Homes

Molly Elkins

Harcourts JADE Properties

Donna Paradis

Harcourts Silverton

SILVER

The Vanguard Team

Harcourts Vanguard

The Steiner Group

Harcourts West Real Estate

Thomas Franco

Harcourts Prime Monarch Beach

Lisa Bowlin

Harcourts The Garner Group

Bryce Rosenbaum

Harcourts Real Estate Network Group

Vasi Vangelos

Harcourts Prime Monarch Beach

Victoria Wriglesworth

Harcourts Real Estate Network Group

Michelle LoCascio

Harcourts Prime Monarch Beach

Hiep Huynh

Harcourts West Real Estate

Mitch Foteff

Harcourts Real Estate Network Group

Sara Leighton

Harcourts Waterfront & Fine Properties

Greg Jackson

Harcourts Prime San Diego

Janis Grout

Harcourts The Garner Group

Shayla Zuniga

Harcourts Elite

Team Taj

Harcourts Home Oregon Coast

Robin Kuhn

Harcourts Silverton

Paolo Molla

Harcourts Prime Newport Beach

Seth Belsey

Harcourts Home Oregon Coast

Donald Engle

Harcourts Prime San Diego

Felipe Benavides

Harcourts Prime Newport Beach

Jissel Parker

Harcourts Prime Westlake Village

Deborah Young

Harcourts Integrity Team Real Estate

Services

Anna Chapman

Harcourts West Real Estate

GOLD

Connie Upham

Harcourts The Garner Group

McClung Realty Group

Harcourts Real Estate Network Group

Wendy Thomas Harcourts West Real Estate

Danny Gascon

Harcourts Prime Newport Beach

Christina Vo

Harcourts Place

Daydra Lee Strasheim

Harcourts West Real Estate

Julia Dart

Harcourts Prime Monarch Beach

Mark Jones

Harcourts Home Oregon Coast

Frani Foltz

Harcourts Prime San Diego

Nick Ayhan

Harcourts Elite

Michael Bax

Harcourts Prime Studio City

Steve Simmons

Harcourts Prime Westlake Village

Alison Mata

Harcourts The Garner Group

Kevin Whitney

Harcourts Blue Water

Maddox & Stephanie Sripetch

Harcourts Prime San Diego

Collin Dudley

Harcourts Prime San Diego

Jesse Salas

Harcourts Prime Temecula

Kara Welliver

Harcourts Prime Monarch Beach

Stuart Gunderson

Harcourts Real Estate Network Group

Lisa Smith

Harcourts The Garner Group

Brian C Eliel

Harcourts Prime Temecula

Curtis Anderson

Harcourts Desert Homes

Armando Solano

Harcourts Elite PLATINUM

Team Jennifer Maben

Harcourts Real Estate Network Group

Kathy Clark & Brenna Van Hoogenstyn

Harcourts Blue Water

Team Tobey

Harcourts The Garner Group

Susan & Greg Breitenbach

Harcourts The Garner Group

Melissa Albright Harcourts The Garner Group Teicheira Team Harcourts Place The Green Group Harcourts Prime Monarch Beach

David E. Buck Harcourts Island Real Estate

Dianna McGarvin Harcourts Prime Monarch Beach

Adrienne Mineiro Harcourts Prime San Diego

Nancy Kelly & Marissa Kelly Harcourts Real Estate Network Group

Self Realty Group Harcourts Hunter Mason

Jim Tennant & Ryan Tennant Harcourts The Garner Group

Shelley Griffin Team Harcourts The Garner Group

Judy Parsons Harcourts Prime Monarch Beach

TOP 20 SALES CONSULTANTS

1 Alex Duk & Deanna D'Egidio Harcourts Plus

2 Shelley Griffin Team Harcourts The Garner Group

3 Judy Parsons Harcourts Prime Monarch Beach

4 Team Jennifer Maben Harcourts Real Estate Network Group

5 Kathy Clark & Brenna Van Hoogenstyn Harcourts Blue Water

6 Team Tobey Harcourts The Garner Group

7 Susan & Greg Breitenbach Harcourts The Garner Group

8 Melissa Albright Harcourts The Garner Group

9 Teicheira Team Harcourts Place 10 The Green Group Harcourts Prime Monarch Beach 11 David E. Buck Harcourts Island Real Estate

12 Dianna McGarvin Harcourts Prime Monarch Beach

13 Adrienne Mineiro Harcourts Prime San Diego

14 Nancy Kelly & Marissa Kelly Harcourts Real Estate Network Group

15 Self Realty Group

Harcourts Hunter Mason

IN AWARDS

SOUTH

TOP 20 SALES CONSULTANTS (JUL)

1 James Visser Harcourts Winelands

2 Riaan van den Berg Harcourts Southern Cape

3 Michael Pashley Harcourts Platinum

4 Marlinda Bester Harcourts Southern Cape

5 Lorna Kruth Harcourts West Coast

6 Maureen Nel Harcourts Winelands

7 Sandra Hattingh Harcourts Oyster

8 Joshua Parsons Harcourts Atlantic

9 Dave Brown Harcourts Maynard Burgoyne

10 Estelle Victor Harcourts Winelands

11 Tharina Maritz Harcourts Platinum

12 Vera Tomlinson Harcourts 4Ways

13 Walda Bok Harcourts Dunn

14 Barry Venter Harcourts Newcastle

15 Liz Fields Harcourts Summerton

16 Michelle Lang Harcourts Patrick & co

17 Stefan Steenkamp Harcourts Dunn

18 Vanessa Cook Harcourts Upper Highway

19 Claudine Viviers Harcourts Platinum

20 Tarryn Petzer Harcourts Kempen

TOP 20 SALES CONSULTANTS (AUG)

1 Maureen Nel Harcourts Winelands

2 Michael Pashley Harcourts Platinum

3 Jennifer Taylor Harcourts Platinum

4 Hanru Buitendach Harcourts Rustenburg

5 Wendy Marshall Harcourts Hilton

6 Lize-Marie Millard Harcourts Port Alfred

7 Mike Short Harcourts Patrick & Co

8 Candice Hendrikz Harcourts Dolphin Coast

9 David Redman Harcourts Two Oceans

10 Penny Young Harcourts Two Oceans

11 Adina Harmse Harcourts Rustenburg

12 Dave Brown Harcourts Maynard Burgoyne

13 Cheryl Kasselman Harcourts Cyan

14 Matthew Wilkes Harcourts Hilton

15 Tony Smit Harcourts Dunn

16 Lance Dagnin Harcourts Dunn

17 Robyn Smith Harcourts Two Oceans

18 Vera Tomlinson Harcourts 4Ways

19 Tharina Maritz Harcourts Platinum

20 Brenda Loader Harcourts Western Seaboard

TOP 20 SALES CONSULTANTS (SEPT)

1 Maureen Nel Harcourts Winelands

2 Jennifer Taylor Harcourts Platinum

3 Linda Meiring Harcourts Capital

4 Mark White Harcourts Port Alfred

5 Barbara Rogers Harcourts Hilton

6 Wendy Marshall Harcourts Hilton

7 Lorrin Jarvis Harcourts Oyster

8 Tharina Maritz Harcourts Platinum

9 Werner Nysschen Harcourts Dunn

10 Christelle Liebenberg Harcourts Dunn

11 Tony Smit Harcourts Dunn

12 Alexa Jooste Harcourts Platinum

13 Caron Upton Harcourts Dunn

14 Tim Upton Harcourts Dunn

15 Vera Tomlinson Harcourts 4Ways

16 Michael Pashley Harcourts Platinum

17 Veronica Golding Harcourts Blue

18 Martie Geldenhuys Harcourts Platinum

19 Daphne Mackay Harcourts Kosmos

20 Tarryn Mackay Harcourts Kosmos

TOP TEAM (JUL)

Team Pashley Harcourts Platinum

TOP TEAM (AUG)

Team Pashley Harcourts Platinum

TOP TEAM (SEPT)

Team Upton Harcourts Dunn

TOP 10 OFFICES (JUL)

1 Harcourts Winelands

2 Harcourts Southern Cape

3 Harcourts Platinum

4 Harcourts Dunn (Northern Suburbs)

5 Harcourts West Coast Langebaan

6 Harcourts Rustenburg

7 Harcourts Rhino

8 Harcourts Upper Highway

9 Harcourts Capital

10 Harcourts Patrick & Co

TOP 10 OFFICES (AUG)

1 Harcourts Dunn

2 Harcourts Platinum

3 Harcourts Two Oceans

4 Harcourts Rustenburg

5 Harcourts Rhino

6 Harcourts Winelands 7 Harcourts Hilton 8 Harcourts Capital 9 Harcourts Port Alfred

Harcourts Dolphin Coast

TOP 10 OFFICES (SEPT) 1 Harcourts Dunn 2 Harcourts Platinum 3 Harcourts Rhino 4 Harcourts Capital 5 Harcourts Hilton

6 Harcourts Winelands

7 Harcourts Port Alfred

8 Harcourts Blue - Boksburg

9 Harcourts Maritz

10 Harcourts Rustenburg

TOP 5 BUSINESS OWNERS (JUL)

1 Eberhard Kruger Kruger Holdings

2 Gido & Marlinda Bester Harcourts Southern Cape

3 Jan Myburgh & Steve CaradocDavies Harcourts Platinum

4 Denis Dunn, Morne Vorster & Tony Smit Harcourts Dunn

5 Pieter & Maritha Wagner Harcourts West Coast Offices

TOP 5 BUSINESS OWNERS (AUG)

1 Denis Dunn, Morne Vorster & Tony Smit, Harcourts Dunn

2 Jan Myburgh & Steve CaradocDavies, Harcourts Platinum

3 Robyn Smith Harcourts TwoOceans/HoutBay

4 Adina Harmse Harcourts Rustenburg Sales

5 Louis Barbosa Harcourts Rhino

TOP 5 BUSINESS OWNERS (SEPT)

1 Denis Dunn, Morne Vorster & Tony Smit, Harcourts Dunn

2 Jan Myburgh & Steve CaradocDavies, Harcourts Platinum

3 Hilton Kriek Harcourts Blue

4 Louis Barbosa Harcourts Rhino

5 Eberhard Kruger Kruger Holdings

TOP 5 CX AGENTS

1 Justin Nebrigic Harcourts Blue - Boksburg

2= Cheryl Kasselman Harcourts Cyan Kriel

2= Jason Redinger Harcourts Zululand

4= Angelene Winchester Harcourts Xtreme

4= Jenny van Wyk Harcourts UD Nomfuyo Nako Harcourts Equity

TOP 5 CX OFFICES

1 Harcourts Blue - Boksburg

2 Harcourts Xtreme

3 Harcourts Zululand

4 Harcourts Capital

5 Harcourts Hilton

TOP 3 NON-METRO OFFICES

1 Harcourts Southern Cape

2 Harcourts Port Alfred

3 Harcourts Cape Agulhas

TOP 3 NON-METRO AGENTS

1 Riaan van den Berg Harcourts Southern Cape

2 Marlinda Bester Harcourts Southern Cape

3 Lorrin Jarvis Harcourts Cape Agulhas

TOP 5 PROPERTY MANAGEMENT OFFICES (RENTAL INCOME)

1 Harcourts Dunn Rentals

2 Harcourts Platinum

3 Harcourts Maynard Burgoyne Rentals

4 Harcourts Solid Rock

5 Harcourts Newcastle

Spaceworks Will Maximise Your ROI & Future-Proof Your Business

With over 23 years of experience and 1,800+ projects, Spaceworks is New Zealand’s trusted interior architecture firm.

With over 23 years of experience and 1,800+ projects, Spaceworks is New Zealand’s trusted interior architecture firm.

With over 23 years of experience and 1,800+ projects, Spaceworks is New Zealand’s trusted interior architecture firm.

We deliver bespoke office, retail, and hospitality designs that enhance productivity, attract top talent, and drive real business results.

We deliver bespoke office, retail, and hospitality designs that enhance productivity, attract top talent, and drive real business results.

We deliver bespoke office, retail, and hospitality designs that enhance productivity, attract top talent, and drive real business results.

Spaceworks Will Maximise Your ROI & Future-Proof Your Business spaceworks.co.nz

Spaceworks Will Maximise Your ROI & Future-Proof Your Business spaceworks.co.nz

With over 23 years of experience and 1,800+ projects, Spaceworks is New Zealand’s trusted interior architecture firm.

We deliver bespoke office, retail, and hospitality designs that enhance productivity, attract top talent, and drive real business results.

We deliver bespoke office, retail, and hospitality designs that enhance productivity, attract top talent, and drive real business results.

bespoke office, retail, hospitality designs productivity, attract top talent, and drive real business

WE OFFER

End-to-end project management 20% faster project delivery Sustainable practices for a greener future WHAT WE OFFER

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Custom designs tailored to your needs

20% faster project delivery Sustainable practices for a greener future WHAT WE OFFER

Custom designs tailored to your needs End-to-end project management 20% faster project delivery Sustainable practices for a greener future WHAT WE OFFER

Custom designs tailored to your needs

Custom designs tailored to your needs

End-to-end project management

End-to-end project management

End-to-end project

20% faster project delivery

20% faster project delivery Sustainable practices for a greener future

Sustainable practices for a future WHAT WE OFFER

Spaceworks Will Maximise Your ROI & Future-Proof Your Business spaceworks.co.nz

With over 23 years of experience and 1,800+ projects, Spaceworks is New Zealand’s trusted interior architecture firm.

WHAT WE OFFER of experience and projects, Spaceworks is New interior architecture firm.

Spaceworks Will Maximise Your ROI & Future-Proof Your Business spaceworks.co.nz

Spaceworks Maximise ROI & Future-Proof Business spaceworks.co.nz

advantage of our limited-time FREE consultancy service to discover how we can help you create a healthy, productive, and inspiring workspace that maximises your ROI.

service to discover how we can help you create a healthy, productive, and inspiring workspace that maximises your ROI.

your ROI.

bradley@spaceworks.co.nz Take advantage of

Bradley

spaceworks.co.nz CONTACT

Bradley Keys 027 700 1555

Bradley Keys 027 700 1555

Bradley Keys 027 700 1555 bradley@spaceworks.co.nz

027 700 1555 bradley@spaceworks.co.nz

bradley@spaceworks.co.nz Take advantage of our limited-time FREE consultancy service to discover how we can help you create a healthy, productive, and inspiring workspace that maximises your ROI.

Keys 027 700 1555 bradley@spaceworks.co.nz Take advantage of our limited-time FREE