Inside Magazine Issue 2 2024

WE MAKE IT POSSIBLE!

What a wonderful four weeks – HX2024 in South Africa then two weeks later in Wellington, New Zealand at the new conference centre and then a week after that on the Gold Coast in Queensland, Australia! Three simply outstanding events – over 2,400 Harcourts team members came together to learn, to recognise and to celebrate – and that we sure did!

Congratulations to Cameron Bailey – number one sales consultant for both Harcourts New Zealand and for the group internationally. A huge achievement to once again take out the top spot – a reflection of just how outstanding a professional Cam is.

A special congratulations to Andy Freeman in New Zealand and Aaron Brooks in Australia, inducted into the Harcourts International Hall of Fame. Both have played huge roles over many years in the growth and success of our organisation and are very worthy recipients of the highest level of recognition we have. Special moments in each HX.

Congratulations to Andrew Jakins, number one sales consultant in Australia – only the second time one of our Nutrien Harcourts rural/ regional team have achieved this position. A special congratulations to John and Lynette McFadden and Chris Kennedy, Gold Papanui for achieving number one office internationally for Harcourts and to Martin, Mitch, Rob and Andrew – number one franchise for the Group Internationally – another spectacular result given the tough market. What was most exciting though was the strength of culture and the overwhelming positivity of our entire team. The last few years have been challenging, the last 12 months have seen a much more subdued market environment. It is so exciting to see how strongly we are positioned as we start to head out of the current slower market.

Our focus as an organisation has always been on the client experience, and it’s been that commitment that has seen us voted yet again, most trusted real estate brand in New Zealand for the 12th year in a row! This is incredible recognition for our entire NZ team and a significant endorsement of our business model and finest experience strategy – you really can’t do any better than this.

The top people in our industry and our group have always understood that by delivering the finest experience, not only will our clients come back and choose to deal with us again, but they will also recommend us to the friends and family. There is no better source of business than repeat and referral.

As I said opening both the New Zealand and Australian HX events, there is no doubt we have the best foundation of any real estate group – our purpose, our values and our vision, we have the best platform of any real estate group – and we most definitely have the best people! Our clients tell us so.

And we also launched our new brand positioning line – “We Make It Possible”

The statement captures our commitment to our values - putting people first, being courageous, and always doing the right thing. It is an evolution of our brand promise and business to ensure we remain relevant for today and into the future.

We have the expertise, work ethic, and a track record of success that provides hope for anyone whose dreams and goals may feel out of reach. Our brand promise is straightforward: at Harcourts, we help others achieve success.

I’m looking forward to an awesome year ahead. Thank you for everything you do that allows this Group to continue to achieve the wonderful impact that we do on so many lives.

Mike Green Managing Director, Harcourts International

On the cover:

“We Make It Possible” - This statement captures our commitment to our values - putting people first, being courageous, and always doing the right thing. It is an evolution of our brand promise and business to ensure we remain relevant for today and into the future. Read more on page 16.

Editor Shaena Jones

Designer Alexander Rumsey Studio Eighty Contributions communications@harcourts.net

While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice. We

the Turrbal Traditional Owners of the land on which this publication is produced and Elders both past and present.

WELCOME TO THE HARCOURTS FAMILY

Karan & Co Real Estate Ltd - Harcourts Manukau (new ownership)

The recently formed team at Karan & Co Real Estate Ltd - Harcourts Manukau, led by business owner Karan Sawhney, is committed to going the extra mile to understand their clients idea of their perfect home. They offer a deep local market knowledge and valuable insights to help their clients make sound buying and selling decisions. The mission for Karan & Co is to deliver cutting-edge solutions to clients, driven by the team’s innovative marketing and digital content, all centred on creating the finest client experience possible. Additionally, the newly established Property Management division of Velocity 365 Property Management Ltd - Harcourts Manukau has a vision is to redefine property management in their region and have set ambitious goals to make this happen.

Team Group Realty Ltd - Harcourts Johnsonville and Team Group Property Management Ltd - Harcourts Johnsonville (new ownership)

Marty Ritchie - CEO of Harcourts Team Group, Holly Fordham - Business Owner, Harcourts Wellington City and Antonia Brown - Operations Director of Harcourts Khandallah, have successfully acquired Active Real Estate in Johnsonville marking a significant expansion of the Team Group network. This acquisition not only strengthens their market presence but also amplifies their capabilities, setting the stage for sustained growth and success. Marty, Holly, and Antonia’s leadership, alongside the invaluable support of former Business Owner Paul Ellis (Chopper) and Property Manager Karen Ellis, who bring their extensive expertise to aid in the transition and integration of the new team, will undoubtedly propel the office to new levels. This will result in expanded services and enhanced opportunities for the local community.

Harcourts East Tamar, Tasmania (new ownership)

An award-winning team made up of East Tamar locals are the proud new business owners of Harcourts East Tamar. Led by David Woods and Sheree Brown, and servicing the real estate sales and rental markets from Windermere to Low Head, Turners Marsh to Pipers River, Weymouth, Bellingham, and Karoola, and anywhere in between, Harcourts East Tamar know and love the community that they work with, and provide a personalised service to each and every client. Harcourts has been the go-to brand in the East Tamar for 19 years. Previous owners Andrew and Maureen forged a great partnership building a strong culture and leading brand to have more than doubled the market share of their nearest competitor.

North America

Harcourts Elite Agents, Western Australia

Harcourts Elite Agents have opened a new office in Western Australia, dedicated to serving the Baldivis community. Licensee/Director, Harcourts Elite Agents, Donna Whitehead explains, “Baldivis has experienced an annual compound growth rate of 17.9% and there is strong demand for investment property in the area. The demographic of Baldivis makes it an excellent suburb of choice due to the affordable house prices in an increasing market. The decision to open an office here was also due to the government contracts secured in the area and the strong demand for property in these locations.” Donna Whitehead brings 26 years of property industry experience to the table, having owned real estate businesses in New Zealand and Australia since 1998.

Harcourts Algester, Queensland

Under the award-winning leadership of Principal Tony Miller, a familiar figure in the Southeast Queensland real estate landscape, Harcourts Algester brings together a formidable team of topperforming local experts. Over the past 13 years Tony has carved out a niche as one of the area’s most respected and reliable agents. His business philosophy centres on integrity, honesty and an energetic commitment to achieving the best possible outcomes for his clients. The opening of Harcourts Algester represents a pivotal moment in the Queensland real estate market. It signifies Harcourts’ continued commitment to expanding its footprint, offering unparalleled service and making a positive impact in the communities it serves.

Harcourts Asset, Queensland

The dynamic driving force behind Harcourts Asset are Ratio Rajput and Shane Shaikh, who lead a team with a passion for elevating their community in every aspect of the property business, delivering a real estate experience that they believe is second to none. From leading Sales Agent to Principal, Shane’s role has evolved with the needs of the company he leads. His team, carefully handpicked to maintain the Harcourts Asset service standard, is guided by his unwavering mantra: “The customer always comes first.” Backed by meticulous systems and processes, no detail is overlooked in delivering a six-star client experience with the aim of creating customers for life.

Harcourts Westmead, New South Wales

Well established and successful, Principal and Licensee Pravin Pathik and his team, have big plans as they go newly into blue and join Harcourts. Pravin has been working in the Westmead surrounding area for the last 14 years and says, “with changing to Harcourts my aim is to grow bigger, and together with my local expertise and Harcourts brand this should make myself and team the perfect fit for Westmead’s dynamic real estate opportunities.” Harcourts Westmead looks forward to continuing to place their customers at the centre of everything they do as they deliver on-time, reliable, efficient, and exceptional services; Bluer, bigger and better than ever.

Harcourts Westside, Santa Monica - California

Harcourts Westside is a the newest office for Harcourts North America, situated in the heart of Santa Monica. Spearheaded by esteemed business owner Ty Cueva, Harcourts Westside is set to revolutionize the real estate landscape through its innovative approach and unwavering commitment to excellence. When asked about his choice of franchise in the real estate industry, Ty Cueva responded, “Harcourts offers the premiere auction platform and process in the industry, as well as exceptional infrastructure and back-end support”. The international scope combined with the proven auction platform was particularly appealing, aligning perfectly with the vision for Harcourts Westside.

WELCOME TO THE HARCOURTS FAMILY

OFFICES

South Africa

Indonesia

Harcourts Winelands - Wellington, Western Cape

Expanding their footprint throughout the country towns of the Winelands region in the Western Cape, Franchise Owner Eberhard Kruger and his Harcourts Winelands team are geared to penetrate the real estate market in around the town of Wellington with the opening of their latest office in this magical town. The area offers a peaceful and laid-back lifestyle for young and old and boasts outstanding facilities that adds to the appeal of Wellington. More and more families are flocking to the Cape Winelands to escape the hustle and bustle of City life. Our very best wishes accompany the Harcourts Winelands team! Paint Wellington blue!

Harcourts Solusi, Tangerang, West Java

Gunawan Sjahjady, a distinguished business owner, boasts a remarkable academic background, having graduated from the University of Minnesota with a BA and an M. Arch degree. With over three decades of prolific experience in the realm of design production and township development, Gunawan has held pivotal roles as both a General Manager and Director, overseeing projects of sizable scale, some spanning up to 20,000 hectares. Notably, his illustrious career culminated in his recent assignment as the Design GM for the prestigious construction of the GWK Cultural Park in Bali, a site chosen to host the G20 Bali Summit in 2022. Gunawan’s unparalleled expertise in project planning and development, coupled with his extensive network of property developers and owners, positions him as a catalyst for opportunity within Harcourts.

Harcourts Semarang, Semarang, Central Java

Yuliana Christina SE, a native of Semarang where she completed her studies in Business Management, emerges as a business owner with an extensive of experience. Having dedicated over a decade to the Astra conglomerate, she honed her skills in finance and accounting, garnering invaluable expertise along the way. Joining forces with her brother, the business owner of Harcourts Palembang in Sumatra, Yuliana now embarks on her own entrepreneurial journey upon returning to her hometown of Semarang. With her extensive network, Yuliana is poised to significantly enhance our operations, facilitating broader coverage across the vibrant landscape of Central Java.

Jeremy Roles ICT Support Officer Harcourts International

Melissa Green State Operations Manager Harcourts Queensland

Betty Giovas Property Management Operations Manager Harcourts New South Wales

WELCOME CORPORATE TEAM

Ryan Jones Assistant Accountant Harcourts International

Nellie Grassie Corporate Receptionist Harcourts Queensland

Adam Fiteni Business Development Manager & Corporate Auctioneer Harcourts Victoria

Sree Sukumaran Credit & Quality Assurance Coach, Astute Financial Management Harcourts New Zealand

Gregory Allan Chief Executive Officer Harcourts Queensland

Molly Gibbons Performance Coach Harcourts Tasmania

Yao Assistant Accountant Harcourts New Zealand

Maree Maxwell Growth Manager, Astute Financial Management Harcourts New Zealand

Kiarni Hall Business Operations Manager Harcourts Queensland

Pauline Hareb Business Operations Manager/ State Operations Manager Harcourts South Australia

Kitty Rothschild Northern Regional Manager, Harcourts New Zealand

Jae Singh General Insurance Adviser Harcourts New Zealand

Danni

From the moment we meet our clients, we want them to know that no matter what their dreams are

Using the string of HX2024 conferences across South Africa, New Zealand and Australia as its platform, Harcourts has launched its new brand position ‘We make it possible’.

This new global direction taps into the emotional needs of people searching for their trusted real estate advisor, exploring what it could look like to ‘imagine the possibilities’.

As a brand position, ‘We make it possible’ is clear, concise, and authentic. It pays homage to the sense of hope, opportunity, and belief in the aspirations we hold dear when it comes to people’s needs and wants from their real estate partner and advisor.

The launch of this brand position brings to life Harcourts’ core purpose of enabling success for others. It articulates Harcourts

values in a meaningful way that resonates beyond the team members who proudly wear the Harcourts blue.

The statement embodies Harcourts’ commitment to putting people first, being courageous, diligent, and always doing the right thing. It is an evolution of the brand and business to ensure Harcourts remain relevant for today and into the future.

Harcourts has the expertise, work ethic, and a track record of success that provides hope for anyone whose dreams may feel out of reach. Our brand promise is straightforward: at Harcourts, we help others achieve success.

This brand position is a line in the sand moment for Harcourts. It’s a public declaration to the unwavering commitment to helping people turn their dreams into reality.

You can read more about our new brand position on page 16!

ANDY FREEMAN INDUCTED INTO THE HARCOURTS HALL OF FAME

Managing Director of Harcourts Grenadier Real Estate in Christchurch, Andy Freeman was inducted into the Harcourts Hall of Fame.

Andy embodies the values that define Harcourts, and his journey is a testament to the remarkable influence one individual can have on both a personal and professional level.

Despite his humble beginnings, Andy’s entrepreneurial spirit led him to become a successful electrician, eventually venturing into selfemployment. It was during this time that fate intervened, bringing Andy into the world of real estate through a chance encounter with Robert McCormack. Little did he know, this serendipitous meeting would ignite a passion for real estate that would shape the trajectory of his career for years to come.

From his early days as a Sales Consultant to his current role as Managing Director, Andy’s ascent within the Harcourts family is a testament to his dedication and exceptional leadership. Under his guidance, the Avonhead office flourished, consistently ranking among the top-performing offices in the region. His strategic vision, coupled with his ability to inspire and empower those around him, propelled the office to unprecedented heights of success. His pathway towards becoming Managing Director of Grenadier Real Estate was clear. He was the right man for the job and remains both instrumental in the businesses success, but instrumental in the culture and reputation of the team.

Beyond family and the boardroom, Andy’s passion for life is evidenced by his love for gardening, cycling, and his undeniable enthusiasm for cars.

Andy’s commitment to providing his children with unforgettable experiences and cherished memories has seen him find immense joy

in seeing his children thrive and succeed in their own endeavours.

Over the years, Andy has not only excelled in his role but has also taken on numerous leadership positions that have allowed him to shape the future of the business.

As a member of the franchise council, and in later years as a member of the top business owner group, Andy has been instrumental in steering the strategic direction of Harcourts. His insights and experience have been invaluable in ensuring that Harcourts remains at the forefront of the industry.

Andy is also a sought-after speaker at industry events, where he shares his wealth of knowledge and experience with peers and aspiring real estate professionals. His presentations are known for their depth and practical wisdom, inspiring others to strive for excellence.

Throughout his career, Andy has faced and made tough decisions, particularly as the real estate market has gone through various cycles. His ability to navigate these challenges with resilience and foresight has been crucial to the sustained success of Grenadier Real Estate. Andy’s strategic thinking and decisive leadership have helped the company thrive, even in the most challenging times.

Congratulations, Andy, on this well-deserved honour. May your journey continue to inspire and uplift others for years to come. Harcourts are immensely proud of your achievements. We are grateful for your support in our community and your support to the Harcourts team.

Thank you for making an important contribution to the Harcourts Group and congratulations Andy your induction into the prestigious Harcourts Hall of Fame

AARON BROOKS INDUCTED INTO THE HARCOURTS HALL OF FAME

This year’s Harcourts Hall of Fame Inductee, Aaron Brooks, began his real estate career in 1992, achieving amazing success as well as playing a key role in Harcourts growth. Aaron has built a truly magnificent career and reputation based on genuinely investing in the success of those around him.

After his cadetship, Aaron began his real estate career in Toowong in 1995 under the tutelage of his uncle, Paul Brooks. There, Aaron developed a passion for Auctioneering.

In a chance meeting in 1996 Aaron was approached to run the auctioneering business for Harvey’s in Auckland, New Zealand, and it was during this period that a young Mike Green and even younger Aaron Brooks first met.

Establishing himself as a brilliant auctioneer for Harcourts Queensland in its formative years, Aaron was named as the REIQ Auctioneer of the Year in 2000.

Having conquered the Auction Landscape, Aaron was offered the role of Chief Executive Officer of Harcourts QLD. A role he relished. A born leader, communicator and by now a seasoned real estate operator, Aaron, over the next 10 years, took the Harcourts Queensland business to new heights, with many in the room tonight being part of that amazing growth.

As with anything, all good things must come to an end, and Aaron resigned from his post in 2012 to commence his own Coaching Business. With clientele across the Harcourts Group including Hall of Famer, Wendy Lenaghan, Harcourts Gympie Owner, Nathan O’Neill, and Harcourts Beenleigh’s Tony Ghanem - Harcourts was

never far from Aaron’s heart.

So, in 2013, Aaron rejoined the Harcourts Group, in partnership with Tony Ghanem at Beenleigh, and it is here that Aaron really found his calling and tribe.

Aaron appointed Sam Devlin as the Chief Auctioneer for Harcourts Beenleigh in 2014, and by 2016 they had opened their first office in Mt Gravatt, before purchasing Harcourts Coorparoo from Trent Powles in late 2016, and so, Harcourts Property Centre was born.

From 2016 to today, Aaron with his business partner Sam, and now Nathan, Kellie, and their shareholders, have built a business from zero people and zero properties under management, to now almost 2000 properties under management and over 160 property professionals.

Harcourts Property Centre or HPC, stands as Aaron’s most proud business achievement. He regularly points out that it is not a business, it is a family.

Aaron has conducted over 7,000 property auctions and worked with countless numbers of Australia’s leading sales consultants. He is a mentor to many in the industry, and the mental skills coach for HPC. With an ethos of working on yourself always, and in different ways, Aaron manages high performers and their energies like no one else.

Aaron Brooks is a significant part of the fabric of Harcourts’ rich history. Thank you for living and breathing Harcourts, and for being the driving force behind our successes in Queensland.

HARCOURTS GOLD – PAPANUI

TOP INTERNATIONAL OFFICE

CAMERON BAILEY

TOP INTERNATIONAL SALES CONSULTANT

Harcourts Gold - Papanui has brought the prestigious Top International Office award for 2024 back to New Zealand!

Based in Christchurch, this office has consistently been a top performer both nationally and internationally, securing the Top International Office award an impressive eight times in the past.

During the national awards ceremony, Business Owner Chris Kennedy proudly accepted the award on behalf of the team, stating, “We had a theme for the year to provide an exceptional experience, so everything we did during the year, we applied this theme. We planned with Paul Wright who held us all to account and made us accountable to everything we said we would do. Many thanks, Paul. We set the goal to go back to the international awards and take the number one office spot and we are as proud today as we were the first time we won this award. It’s a team effort with every member of our team making a massive contribution to the result. Our managers, our partners, our people. We appreciate the support from Bryan Thomson, Jo Clifford and Jo Abel. Whatever level you reach, getting better never stops.”

Bryan Thomson, Managing Director of Harcourts New Zealand, echoed Chris Kennedy’s speech and commended the office, saying, “The success of Harcourts Gold - Papanui is a reflection of the exemplary leadership and vision of its Business Owners and team members. Their focus, energy and determination ensure their ongoing success on both national and international stages. Congratulations to the entire team!”

Cameron Bailey of Harcourts Gold - Papanui continues to exemplify excellence with his seventh Top International Sales Consultant award at the 2024 Harcourts International Awards. His consistent achievement in this category over the past nine years underscores his enduring success in the industry.

When asked about his awards in 2024, Cameron said, “Behind every success story are dedicated teams and colleagues who make it all possible. I owe my success to my incredible team of three P.A.s and three sales consultants whose hard work drives our achievements every day. I couldn’t achieve any of this, without them. I’m also grateful for the support and collaboration from other leaders within Harcourts Gold, whose collective efforts elevate our entire team. I am truly proud to work for Harcourts, where teamwork, dedication, and excellence define our path to success.”

Bryan Thomson, Managing Director of Harcourts New Zealand, commended Bailey’s accomplishments, stating, “Cam’s achievements fill us with immense pride. His willingness to share knowledge, dedication to others’ success, transparency, and genuine delight in their achievements are truly exceptional. His commitment to excellence while fostering the growth of others sets a remarkable standard. We greatly value his contributions to our community and steadfast support for the Harcourts team.”

Congratulations once again, Cameron! We are honoured to have you as part of our team.

Congratulations!

HARCOURTS COOPER & CO

TOP INTERNATIONAL FRANCHISE

ANNA

KEYS TOP INTERNATIONAL PROPERTY MANAGEMENT LISTING INDIVIDUAL

Congratulations to Martin Cooper and the entire team at Harcourts Cooper & Co. for once again securing the prestigious Top International Franchise award.

Located north of Auckland’s Harbour Bridge, Cooper & Co. embodies their mantra ‘Better Never Stops’ with unshakeable dedication. This resilient team has consistently demonstrated their strength and commitment to doing the best they can by their people and community.

Bryan Thomson, Managing Director of Harcourts New Zealand, praised the team, stating, “The Cooper & Co. team’s pursuit of excellence shines through year after year, demonstrating resilience in overcoming challenges. The leadership and team spirit across the franchise is like nothing witnessed anywhere else. This is what keeps them at the top of the pack.”

Martin Cooper, Managing Director of Cooper & Co., expressed his pride in the team’s achievement, adding, “Harcourts Cooper & Co. are now the twelve-time winners of the Harcourts Top International Franchise award. When I go to sleep at night, I don’t dream any old dream, I dream of being thirteen times winner of the Top International Franchise! I want to say to you all, at Cooper & Co. we have got an incredible culture and our team love it, it really is the key to doing great business. We make it possible, because we are Harcourts and it is the best brand in NZ and Australasia. Thank you.”

Congratulations to everyone at Harcourts Cooper & Co. Your determination and hard work truly establish a benchmark of excellence in our industry.

Anna Keys from Harcourts Rata and Co in Thomastown, Victoria, Australia, was presented the International Property Management Listing Individual award for 2024 at the Harcourts International Awards celebration. This is the second time she has received this prestigious award.

With many years of experience in the real estate industry, Anna has built an exceptional reputation as a dedicated Senior Property and Business Development Manager. She has spent her entire life living and working in the Northern Suburbs of Melbourne, Victoria, giving her extensive knowledge of the area.

Anna is known for going above and beyond for her landlords, leveraging her experiences to help them minimise risks and maximise returns. As a landlord herself, she fully understands the complexities of owning an investment property and strives to ensure her clients have a positive experience when working with her and the Harcourts Team.

Anna says, “Being recongised as #1 for the second year in a row is such an honour. I have a wonderful team that supports be along the way, making it an absolute pleasure to do what I do.”

Congratulations Anna!

INSPIRATIONAL WOMEN HELPING RAISE INSPIRATIONAL KIDS.

Every inspirational women event is special but sometimes the impact we make is nothing short of extraordinary.

Recently Harcourts’ Denyse McPhail stepped to the Inspirational Women podium to share her story finishing with an emotional video of the incredible work she and her daughters do with four orphanages near her Harcourts office in Nadi Fiji. A standing ovation followed and in the front row Brad Wood Director at Astute Financial Management called out “A thousand-dollar donation to Inspirational Women!”

We met with Denyse the next day to determine how best Brad’s money could be spent and she told us “These kids need to be able to go to school. $1000 could buy uniforms and resources so these children can have what they need to attend school and to look the same as all the other kids.”

I don’t know about you but when I holiday in Fiji or visit our Nadi office, I always wish that I could do more to help these inspirational happy kids who have so little. So now we can.

We’re excited to launch “It’s Cool to Be at School”, a joint venture between Inspirational Women and the Harcourts Foundation, providing essential educational for orphaned children.

“It’s Cool to Be at School “ will provide:

• School uniforms - Ensuring that children have the proper attire to attend school with pride and dignity.

• School shoes and sports shoes - Offering both everyday school footwear and sports shoes to promote physical education and overall well-being.

• School backpacks - Supplying sturdy and reliable backpacks to carry their educational materials.

• Stationery packs - Equipping students with essential stationery, including notebooks, pens, pencils, and other supplies needed for their studies.

SPONSOR A CHILD

FULL KIT:

• School backpack

• Two complete school uniforms

• One pair of ports shoes

• Two pairs of school shoes

• Books and stationery

$100 QUARTER $50

The core objective of “It’s Cool to Be at School” is to ensure that as many children as possible from four orphanages in Fiji have the opportunity to attend school in 2025 and beyond. Education is a fundamental right that most of us take for granted. These children have not family nor home but together we can help them have a future.

Denyse McPhail of Harcourts Fiji continues to play a pivotal role in ensuring the success of the initiative and will even drive them to school!

If you would like to be a part of this initiative you can purchase the school kits by reaching out to the team at Inspirational Women via email – info@inspirationalwomen.net

Founder of Inspirational Women irene.green@harcourts.net

COO of Inspirational Women pauline.smith@harcourts.net

HARCOURTS AUSTRALIA’S 2024 APPRAISAL COMPETITION… ‘RING IT ON’

The atmosphere inside of Harcourts offices across Australia was electric during the appraisal extravaganza, ‘Ring It On’!

Between 11am and 2pm, a sea of sweat-banded real estate professionals engaged in a record-setting, barrier-smashing phone-a-thon of their customers looking to understand more about the movement of the property market and the value of their property.

With check-ins from around the country, regular looks at the leader board, and commentary from hosts Adrian Knowles and Troy Hillier, the high-octane energy and excitement was witnessed first-hand by the wider Harcourts network, who tuned and zoomed into the live fun.

“This initiative is a testament to Harcourts Australia’s commitment to not only providing exceptional property services but also fostering an environment where progress, achievement, and enjoyment go hand-in-hand,” commented CEO Adrian Knowles.

After a day filled with phone calls, sweat bands, and fun & laughter, the total Ring It On Appraisals booked were an outstanding 1,978 (188 BDM & 1790 Sales).

Sales Consultant State Winners

• QLD Janis Grommen

• VIC: George Ioannou

• TAS: Vanessa Ward

• WA: Gurwinder Grewal

• NSW: Christos Laliotitis

• SA: Ben Washington

BDM State Winners

• QLD: Jennifer Crandon

• VIC: Kristy Penington & Hayley Hodgson

• TAS: Olivia Russell

• WA: Scott Dragon

• SA: Vanessa Bekker

Overall Office (& Sales) – Top 5 Winners

1. Harcourts Rata & Co

2. Harcourts Unite

3. Harcourt Greater Springfield Group

4. Harcourts Unlimited

5. Harcourts Connections

BDM Office – Top 5 Winners

1. Harcourts Warragul

2.Harcourts Elite Group

3. Harcourts Greater Springfield Group

4. Harcourts Essential

5. Harcourts North Geelong

IT’S TIME TO BE EVERYONE’S #1 BRAND CHOICE

In the last edition of Inside Harcourts I wrote that the best marketing strategy you could implement was to ‘care’.

I’m not here to backflip on that – if anything, I’m doing metaphorical cartwheels because we have just launched our new brand position –We Make It Possible.

What’s the connection between ‘care’ and ‘We Make It Possible’ you ask? Well, it’s simple.

‘Care’ as it’s defined is to feel concern or interest; attach importance to something. It evokes a sense of prioritisation, concern, being engaged and showing or delivering on this in a way that’s meaningful for others.

‘We Make It Possible’ as our brand position has universal appeal (think sellers, buyers, landlords etc, but also recruitment), is clear and easy to understand and unlike other real estate brands, taps into the emotional not functional needs or wants of our customers.

But more than that and specifically why it can’t be copied is this - its authentically Harcourts because is linked to our vision (‘the finest experience in real estate’), purpose (‘to help others achieve success’) and values, none of which can be copied.

In our world, ‘care’ is entrenched in how we do business. We put people first, always look to be courageous whilst doing the right thing and having some fun and laughter in the right way.

‘We Make it Possible’ is a brand position that provides us with the platform that captures the essence of who we are and how we see and do things when it comes to providing solutions to help others achieve success.

It’s about the hope, the opportunity, the possibility in every situation, every scenario that we find ourselves in when it comes to helping someone with their real estate needs. There is simply no one who will work harder to ensure that those that we work with will not only have the finest experience, but also achieve success.

If you’ve attended one of the HX events across South Africa, New Zealand or Australia, you’ll have seen the launch live and have an appreciation for why this, with your help, can be a game-changer for our brands (and yes, that includes Nutrien Harcourts, NAI Harcourts and Mortgage Express).

Across NZ, Australia and South Africa, We Make It Possible has now been rolled out locally in country. For other parts of the Harcourts network who may not have seen it yet, never fear, it’s on it way to you – reach out to local Country Management who will be able to update you directly on when you can expect it.

With time moving quickly, the rubber now hits the road in terms of this new brand position having a game-changing impact and this is my call to arms to you, to help us. We need you to stand alongside

us and shout from the rooftops that at Harcourts, We Make It Possible.

If together as one team across eleven countries and with nearly 10,000 people in the network actively supporting the launch and ongoing use of some 398-ish marketing assets (the volume will vary depending on the colour of your brand, but rest assured, we’re working hard and fast to build out more for all brands) then we will simply be unstoppable. We’ll flood people’s social media feeds with video and static content. We’ll be inescapable from people’s ears and eyes on the roads, in the car and when collecting their mail.

There are assets to reach every customer (seller, investor/landlord, buyer, renter/ tenant) and prospective recruit that you’ll ever want and there are often multiple versions of different creative executions across a multitude of online (social, display, website homepage images, email signature etc) and offline (small and large outdoor, posters, print ads, DLs, window/wall decals, pull-up banners etc) environments that will give you a platform for success.

As mentioned, depending on where you are in the world, these assets will be available in the normal place you’d expect to find these – for markets like Australia and New Zealand, it’ll be your Harcourts Hub (see ‘Marketing’ page) or Campaign Track/Realhub. For others, like South Africa or the USA, it’ll be provided in the same way your country-based marketing team shares new campaign and

marketing materials with you – where you don’t have a contact, or way to get these, let me know and I’ll be only too happy to point you in the right direction.

Don’t wonder what to do next. It’s time to act. It’s time to sign from the rooftops that at Harcourts, We Make It Possible. I can’t wait for your feedback and to see your office, your team using all of the assets available to you to ensure that we become unstoppable.

Got questions, feedback or thoughts you want to share? Please reach out to me anytime where we can help.

MIGRATION COMPLETE

Congratulations! The technology migrations have now been completed. The last of our offices migrated to Vault CRM in June/July 2024. This is a major milestone in our ongoing journey to reclaim our title as being a technology innovator within real estate.

Thank you to everyone within the Harcourts family who worked with us to transform our technology offering. A special thank you to the business operations managers, regional managers, Harcourts helpdesk but most of all the migration support team. Thank you, thank you, thank you. We would not have been able to achieve this without your commitment and dedication.

As Ron Garan said “We are limited only by our imagination and our will to act”. We now have a solid foundation laid and the will to act. The next two years will see a fully reimagined technology offering emerge. Get excited! While other networks can claim to use some of the same products. Our strong business partnerships and ongoing investment in continuous enhancements provides a uniquely Harcourts technology platform. Harcourts Hub the central location for all Harcourts-related matters. This centralized platform serves as the go-to resource for training, newsletters, events, templates, and various other resources. Harcourts Hub provides its members with easy access to essential information and a platform that fosters collaboration and knowledge sharing. The Harcourts Hub can also be customized to provide an office intranet via the My Office page. This is an exciting development that is already being embraced by some of our largest franchises.

Vault CRM the specialist customer relationship management (CRM) system. Vault CRM empowers Harcourts members by offering a comprehensive overview of their operations through a single, real-time dashboard accessible from anywhere. This cutting-edge system equips members with the tools they need to increase their listing, sales, and rental activity, ultimately driving their success in the competitive real estate market.

Harcourts Websites takes centre stage in delivering top-notch national, office, and personal websites. This platform is meticulously designed to provide a seamless content management system, allowing business

owners and agents to showcase their properties and create a captivating online presence. Harcourts recognizes the importance of an impressive web presence in today’s digital landscape and aims to empower its members with a visually appealing and user-friendly platform.

Harcourts Business Systems bringing the full power of Microsoft 365 to your device. Options range from a simple mailbox all the way through to having Word, Excel, PowerPoint, OneDrive, SharePoint, and a mailbox. All accounts are protected with Microsoft advanced thread protection, CloudAlly backup and recovery, and the Harcourts ICT and Helpdesk teams that check every account daily for suspicious sign-ons. This is a unique offering that provides the protection and peace of mind needed given the ever-growing cyber threats attacking our industry.

Harcourts 360 this innovative system gathers data from multiple sources and presents it in the form of live graphs, dashboards, and rankings. H360 offers valuable insights into business performance for business owners, property managers, and agents, enabling them to identify opportunities and make data-driven decisions. By leveraging this smart data, Harcourts members can set and achieve targets with greater precision, thus fuelling their growth through relevant training and support available on the Harcourts Hub.

In summary, Harcourts is a market leader in technology for the real estate industry. Vault CRM, Harcourts Hub, Harcourts Websites, Harcourt Business Systems, and Harcourts 360 signifies the company’s commitment to delivering the finest experience in real estate. By providing powerful systems and platforms that enhance connectivity, efficiency, and performance, Harcourts empowers its members to thrive in an ever-evolving industry.

Donaldson

Chief Information Officer leonard.donaldson@harcourts.net

NEW ZEALAND UPDATE

HX 2024: A Celebration of Excellence and Dedication

Held on 27/28 May at the stunning Takina Events Centre in Wellington, HX 2024 brought together over 900 attendees from New Zealand, Australia, Fiji, and beyond. This vibrant gathering was marked by inspiring speakers, prestigious awards, and invaluable networking opportunities.

Harcourts International Managing Director Mike Green and Chief Marketing Officer Trent Sutton kicked off HX 2024 with a bang, unveiling the new brand position, “We make it possible,” and celebrating Harcourts New Zealand’s twelfth consecutive win as the Reader’s Digest Most Trusted Real Estate Brand. This remarkable achievement underscores the dedication and excellence our people demonstrate daily, going above and beyond for our clients. We are incredibly proud to be the only real estate agency to have received this honour since the award’s inception in 2013, solidifying our reputation as the most trusted name in the industry.

Our delegates were treated to a feast for the mind with a lineup of visionary speakers and insightful panellists. Mainstage luminaries included Naomi Simson, Shark Tank investor; Josh Phegan, internationally renowned real estate speaker; Zali Reynolds, Founder & Licensed Estate Agent at Australia’s Shelter Real Estate; Dr. Libby Weaver, nutritional biochemist and bestselling author; Jesse Williams, Super Bowl champion; and Dom Price, Atlassian and Work Futurist. Each speaker impressed with their insights and foresight, leaving the audience inspired and motivated.

The pre-launch sessions, workshops, Q&A sessions, and specialist panels provided ample opportunities for learning and sharing. The stage was brimming with talent, and our delegates engaged deeply

with the wealth of knowledge presented. These sessions fostered dynamic discussions and offered practical takeaways, ensuring that everyone left with new strategies and perspectives to implement in their own work.

The pinnacle of the event was the induction of Andy Freeman, Managing Director of Harcourts Grenadier, into the elite Harcourts Hall of Fame. During a heartfelt speech, Andy expressed his gratitude to his colleagues at Grenadier, his supportive family, and the entire Harcourts network for this tremendous honour. Witnessing Andy and his family relish this momentous occasion was truly heartwarming, celebrating his dedication and remarkable contributions to the real estate industry.

Bryan Thomson

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Cameron Bailey, Sales Consultant at Harcourts gold – Papanui, received the prestigious Top National Residential Sales Consultant award as well as the Top National Auction Lister accolade. On stage, Cameron humbly credited his team for his success, stating, “If it wasn’t for my team, I wouldn’t be able to achieve any of this.” A massive congratulations to you and your exceptional team, Cam!

Rebecca Duncan, Sales Consultant, Harcourts Grenadier – Christchurch City, was honoured with the Top National Rising Star award. With over 25 years of sales experience, Rebecca recently ventured into residential sales with Harcourts. She shared, “Harcourts has allowed me to take this step, and I’m proud to be part of a company that matches my own work ethic and values. To be the best, you have to work for the best!”

The Harcourts Auction Competition was another particular highlight, showcasing the exceptional skills of the competitors. Facing challenging bidding wars, they displayed skill and prowess throughout. This intense competition culminated in close, but well-deserved victories for David Searle, Sales & Marketing Consultant,

Titanium Award Recognition

Harcourts Marlborough Real Estate 2008 Ltd. – Blenheim, who won Most Promising Auctioneer of the Year, and Brayden Coldicutt, Sales Consultant & Auctioneer, Harcourts Regent Realty – Napier, who scooped the Auctioneer of the Year award. I want to extend my congratulations to all of the competitors. Taking to the auction stage is no mean feat but you each did yourselves proud.

On Sunday 26 May, the HX Charity Golf Day was brimming with camaraderie and philanthropy. The energy carried into the following days, with auction highlights from the awards dinner including Tina Gao, Business Owner, Harcourts Best in Real Estate, securing a remake of the original Chopper Bike for $10,000, kindly donated by Marty Richie, CEO, Harcourts Team Group, and Kaine Wilson, Business Owner, Harcourts Regent Realty winning a signed 2011 Rugby World Cup Jersey worn by Keven Mealamu for $7,000, generously donated by Kevin and Christine Seymour, Business Owners, Harcourts Port Realty. Altogether, these efforts raised an impressive $19,370, which will go towards making a significant positive impact on Kiwis in need.

We were thrilled to celebrate three more entrants to Harcourts Titanium in March. These people are the highest achievers in our

4th March, 2024

In summary, HX 2024 wasn’t just an event—it was a celebration of the spirit and dedication that define Harcourts. With inspiring speeches, heartfelt recognitions, and record-breaking fundraising, it left everyone invigorated and ready to tackle the year ahead. The event truly showcased what makes Harcourts exceptional: a community-driven approach, unparalleled support for one another, and a commitment to excellence that resonates far beyond the real estate market. Here’s to a bright and successful year ahead, fuelled by the inspiration and unity of HX 2024!

Corporate Team

In May, the corporate office in Auckland hosted a Pink Ribbon Breakfast raising awareness and money for the Breast Cancer Foundation. The team raised $430 for this extremely deserving cause. Thank you to everyone who contributed.

industry and to be able to shine a light on their success is something we are all proud to acknowledge. Congratulations to each of you, for everything you do to achieve your goals.

5th March, 2024

Celebrating Long Service Milestones

Mike Tapley Harcourts Ilam 2

celebrated 25 years, 9th February, 2024

Graham & Debra Viall Harcourts Reforma celebrated 35 years, 28th February, 2024

Paula Catchpole Harcourts Hornby celebrated 30 years, 19th March, 2024

Tristan Harcourt Harcourts City Christchurch celebrated 25 years, 30th March, 2024

Rebecca Cooke Harcourts Rangiora celebrated 30 years, 1st April, 2024

8th March, 2024

Brenda Davey Harcourts Picton & Sounds celebrated 25 years, 26th April, 2024

Di Austin Harcourts Wellington City celebrated 35 years, 1st May, 2024

Steven Marshall Harcourts Fendalton celebrated 35 years, 1st May, 2024

Bruce Woodhead Harcourts New Plymouth celebrated 25 years, 12th May, 2024

Sue Noonan Harcourts Hobsonville celebrated 25 years, 25th May, 2024

Franchise Anniversary

26th April, 2024

Picton Property Centre celebrated 25 years,

Paula Ritchie, Sales Consultant

Harcourts Paremata

Mark Wang, Sales Consultant

Harcourts Spitfire Square

Wanly Tsang, Sales Consultant

Harcourts Takapuna

Celebrating Our Property Management Champions

Recognising the hard work of our property management team is always thrilling, and something I relish given how hard this part of our industry works to achieve great outcomes for New Zealanders.

Firstly, a huge congratulations to Jen Neil from Harcourts Accommodation Centre in Christchurch for winning the Top National Property Manager award. Jen’s exceptional dedication and expertise in property management are truly commendable.

Adding to the accolades, the team from Harcourts Accommodation Centre also took home the Top National Office Excellence award. Kudos to Nigel Bowden and his outstanding team for this well-deserved recognition, reflecting their consistent excellence and dedication to serving landlords and tenants.

We also want to highlight the winners of the Top National Property Management POD of the Year: POD 1, John Siebert and Lisa Sutherland also from Harcourts Accommodation Centre. Well done to this dynamic duo for their hard work and impressive achievements.

While the Excellence award is highly coveted, we also want to commend and congratulate all our winners in the Revenue, Growth, and Business Development categories.

• Top National Business Development Manager for Property Management Megan Looyer - Grenadier Rent Shop

• Top National Office - Property Management - Highest Revenue Monarch Realty

• Top National Office - Property Management - Business Development Holmwood Real Estate

• Top National Office - Property Management - Organic Growth Grenadier Rent Shop

Your commitment and excellence continue to set the standard in property management. Thank you for quite simply being the best in the business.

Auction Update

As always, the Harcourts Auction Competition was a standout highlight of HX 2024, captivating the audience with the impressive skills of the competitors.

Navigating through some unexpected bidding sequences with flair and wit, Brayden Coldicutt from Harcourts Regent Realty - Napier emerged victorious, being crowned the Harcourts New Zealand Auctioneer of the Year.

Brayden, who first competed in the Harcourts competition in 2018 and won the Novice title the same year, was elated with his latest win and quickly jumped on stage to raise funds for the Harcourts Foundation upon hearing his name announced. Thanks for that great impromptu auction raising $17,000 for the foundation, Brayden! With titles such as New Zealand Auctioneering Champion - Open Division 2022 and Top Sales Consultant - Harcourts Hawke’s Bay for three consecutive years, Brayden is a true inspiration to aspiring auctioneers.

A special shoutout goes to David Searle from Harcourts Marlborough Real Estate 2008 Ltd., who was named Most Promising Auctioneer of the Year. This award is particularly exciting as it often marks the beginning of a stellar career in auctioneering. Congratulations, David—many eyes will be watching your promising journey.

I am immensely proud of all the auction competition entrants. At Harcourts, we prioritise the development of our auctioneers, providing extensive guidance and support from our network. The hard work and attention to detail are clearly yielding fantastic results, and I look forward to seeing even more remarkable achievements in the future.

Thank you also to the judges and organisers of the competition, it was a memorable event.

Head of Property Management New Zealand jodine.clark@harcourts.net

Shane Cortese

National Auction Manager, Harcourts New Zealand shane.cortese@harcourts.net

Megan Looyer, Grenadier Rent Shop

David Searle, Most Promising Auctioneer of the Year

Brayden Coldicutt, Auctioneer of the Year

Nigel Bowden and team, Harcourts Accommodation Centre

AUSTRALIA UPDATE

As we find ourselves at the halfway mark of 2024, it’s an opportune moment to reflect on the phenomenal strides Harcourts has made this year. The recent HX event—the epitome of our brand’s ethos— was a testament to our relentless pursuit of excellence. With inspiring speakers, invaluable networking opportunities, and workshops that were nothing short of enlightening, HX exemplified the dynamism that defines Harcourts.

Yet, beyond the glittering awards and insightful sessions, another significant milestone deserves our attention—the extraordinary surge in our ‘new into blue’ movement. Record numbers of offices are opening their doors under the Harcourts name, and an unprecedented wave of rebranding to Harcourts is sweeping through the industry.

This growth isn’t just exciting; it’s essential. It’s a heartbeat that underscores our very existence, driven by our unwavering values and unique culture.

In today’s competitive market, standing still is not an option. Growth is essential not just for survival, but for thriving. Our expansion is a testament to the trust that clients and partners place in us. It signals confidence in our ability to deliver unparalleled service and results. More importantly, it represents our commitment to constantly evolve, innovate, and lead in the real estate sector.

The influx of new offices and the rebranding to Harcourts signify more than numerical growth; they represent a growing community united by shared values and a common purpose. Each new office strengthens our network, enriches our culture, and enhances our capability to serve our clients better. It is this collective strength that enables us to offer unmatched opportunities and support to our team, further solidifying our position as a leader in the industry.

Our new brand position, ‘We make it possible,’ is a powerful declaration of intent. It signifies our proactive approach to overcoming challenges and seizing opportunities. For our clients, this means delivering results that exceed expectations. For our business partners, it signifies collaborations built on mutual success. And for our team, it translates to a supportive environment where professional aspirations are nurtured and realised.

This philosophy is embedded in every facet of our operations. We invest in cutting-edge technology, comprehensive training programs, and innovative marketing strategies to ensure that every member of the Harcourts family has the tools and knowledge they need to succeed.

The growth we are experiencing is exhilarating not just because of the sheer scale, but because of what it represents – a collective belief in our vision and capabilities. As we continue to expand, we remain steadfast in our commitment to upholding the values that have brought us this far.

Each new office, each rebranded sign, is a testament to the trust and confidence that the real estate community places in Harcourts.

Growth is indeed the oxygen for Harcourts. It fuels our ambition, strengthens our community, and underscores our promise to ‘make it possible.’ As we support this growth movement, we do so with a sense of duty and excitement. Together, united by our values and driven by our shared vision, we will continue to lead, innovate, and excel.

By embracing growth, we are ensuring that Harcourts remains at the forefront of the industry, continually setting benchmarks for others to follow. This momentum not only strengthens our position but also empowers our team members with new opportunities for career advancement and professional development.

Looking ahead, the horizon for Harcourts is bright blue and boundless. The record numbers we are witnessing today are just the beginning.

As we continue to grow, we’ll do so with a steadfast commitment to our values, ensuring that every new office and every rebranding initiative reflects the essence of what Harcourts stands for.

Here’s to the second half of 2024 and the continued growth and success of Harcourts – where every day, we make it possible.

Adrian Knowles CEO, Harcourts Australia adrian.knowles@harcourts.net

Property Management Update

It’s been a busy time for Harcourts property management! We welcomed two new highly experienced team members, Rachel Atkin in Victoria and Betty Giovas in NSW. We have also just launched a ‘Leased’ tab to the Harcourts websites. You can customize this to suit, and have just a photo and suburb displayed, or the price and full address if you wish. This is the perfect opportunity to share your results publicly and at listing presentations, where you can demonstrate your success with comparable properties to those you are looking to secure as new business. All listings will display for 90 days from the day they are marked as leased in your listing uploader, such as Vault.

The PM Breakout Session at HX on the Gold Coast was another highlight. The agenda for this year included a brilliant presentation from Rachel Atkin on how to grow organically in a start up business, Ron Amram shared his knowledge about situational awareness

Auction Update

As we move further into 2024, the Australian real estate market continues to demonstrate resilience and adaptability amidst changing economic conditions. Harcourts Australia is proud to report robust activity and positive outcomes in our auction segments nationwide.

Market overview

The national auction scene has been buoyant, reflecting sustained buyer interest and competitive bidding. Major metropolitan areas such as Sydney, Melbourne, and Brisbane have shown particularly strong performance, driven by low interest rates, limited supply, and high demand for quality properties. Regional markets are also experiencing notable activity, as more Australians seek lifestyle changes and remote work options.

Trends and insights

There’s a noticeable trend towards smaller, more energy-efficient homes, reflecting a shift in buyer priorities towards sustainability. Additionally, properties with home office spaces and proximity to amenities continue to attract premium prices.

Vendor confidence is high, encouraged by strong market conditions and favorable auction results. This has led to an increase in listings, providing buyers with more options and fostering healthy competition.

and how to understand high conflict clients and Samantha McLean, Co-Founder and Managing Editor of Elite Agent wowed us with her expertise around AI and where it’s headed for property management. The great news is that AI won’t be replacing us any time soon but will certainly help streamline and create efficiencies.

We continue to offer training and consulting around how to elevate service delivery so that Harcourts can be known around the country as the brand that delivers the finest experience in property management!

Karmen Costigan

Head of Property Management Australia karmen.costigan@harcourts.net

Looking ahead

As we approach mid-2024, the auction market is expected to maintain its momentum. Economic indicators suggest a stable environment, with potential for further growth in both metropolitan and regional areas. Harcourts Australia remains committed to delivering exceptional auction results through innovative strategies, comprehensive market insights, and unparalleled client service.

For prospective buyers and sellers, this is an opportune time to engage with the auction market. Harcourts’ experienced agents are ready to assist with navigating the complexities and maximizing the opportunities presented in today’s vibrant real estate landscape.

Fabian Sanelli

CEO Harcourts Victoria fabian.sanelli@harcourts.net

WELCOME TO THREE NEW BUSINESS PARTNERS

It’s been a massive quarter for the Harcourts Australia Business Partner program, with three new Harcourts business partners,Realtair, Before You Buy and Id4me, joining the program amongst a host of partners who have renewed their relationships.

It’s been a massive quarter for the Harcourts Australia Business Partner program, with three new Harcourts business partners (Realtair, Before You Buy and Id4me) joining the program amongst a host of partners who have renewed their relationships.

In this edition of Inside Harcourts, I wanted to shine a spotlight on our partnership with Realtair. As the market leader in tools that provide a turnkey solution for digital prospecting, listing and selling, many readers may be familiar with, and using their suite of solutions. But for those yet who are looking for support in this area – stop now, this will equip the Harcourts network with superior tools for prospecting, conducting digital presentations, supporting compliant document signing, managing the end-to-end sales process, hosting online and hybrid auctions and securely handling deposit receipts. Together, this solution represents a substantial leap forward in enhancing agent capabilities and streamlining operations.

“At Harcourts, we recognise the paramount importance of technology when it comes to empowering our agents to drive their success,” commented Adrian Knowles

“Through this strategic partnership, the Harcourts Group continues to be at the forefront of providing the best options in real estate technology for them to excel in a highly competitive industry.”

Realtair is the only platform that lets real estate agents manage the sales process end-to-end with ease, all from one location. By leveraging Realtair’s cutting-edge technology, Harcourts is set to deliver unparalleled value to its agents and clients, ensuring a superior real estate experience for all stakeholders involved.

As for the rest of the year ahead? We have a number of new partnerships deep in discussions which along with the stable of existing, valuable Business Partners, ensures Harcourts continues to provide the network with the best options and choices for a wide range of products and services required to grow business effectively and efficiently. Got a partner you work with that others would benefit from, or feedback on our business partners? Don’t hesitate to reach out, I’d love to hear from you!

Cherida Forde

NEW ZEALAND BUSINESS PARTNER Q&A WITH

Tell us a little about your business and how it begun?

All Clear was formed in 2016 with the commitment to deliver specialist scientific and technical risk management solutions in the most credible, accurate and timely manner possible.

The business has continued to expand its service offering over time and have become clear market leaders in many categories, including Healthy Homes and Smoke Alarm Compliance.

Our approach to pragmatism, outstanding client experiences, innovation and technology has seen the business become recognised as a true industry expert.

Tell us about the service you offer Harcourts as a business partner?

Over the past eight years, many Harcourts branches have been instrumental in our growth journey, and we’re delighted to formalise this relationship through a business partnership. As part of this collaboration, we’re offering our market-leading services to the Harcourts network, these include.

• Healthy Home Assessments

• Smoke Alarm Compliance

• Meth Testing

• Asbestos Consulting

• Lead-Based Paint Analysis

• Water Quality Testing

• Mould & Microbiology Assessments, including Air Quality

• Soil Testing

Our services are designed to ensure there is NO conflict of interest for our customers thus staying impartial and providing clients with comprehensive reports, market leading advice and support. Your commitment is to deliver specialist scientific and technical risk management solutions in the most credible, accurate and timely manner possible. How do you do that?

All our staff are all full-time subject matter experts, we don’t employ any third parties to conduct our field work, which ensures clients receive only the best experience and support. This combined with our objectivity and pragmatism, ensures freedom from any conflict of interest.

All of our services are undertaken in accordance with all relevant industry standards supported by the precision of our IANZ accredited independent Laboratory partners where applicable.

Tell us what else sets you apart?

As a business and team, we absolutely live by our values, which include Accountability & Integrity, No Conflict of Interest, Professionalism, Sustainability, High Standards, Transparency and Team Culture.

You can learn more about our Values by visiting allclear.nz/our-values

Anything else you’d like to share?

Our role as a trusted partner to so many market leading property management professionals including Harcourts dictates our ongoing desire to innovate, drive efficiency and productivity –our leading technology systems, partnerships and integrations represent a key part of this strategy.

We are now the only provider with both TPS and MRI Palace™ integrations – these integrations save our property management clients time and increase efficiency enabling less time spent on manual data entry.

Emma Revell

Harcourts New Zealand Partnership Manager emma.revell@harcourts.net

SOUTH AFRICA UPDATE

The highlight of our Events calendar is always HX here in South Africa. This year we were back at the picturesque Champagne Sports Resort in the Drakensburg mountains. Despite the poor housing market, we had a great turnout and the Harcourts family came from all over the country to network, celebrate and soak up the Harcourts culture for a few days. As always, we had some amazing keynote speakers covering a very wide range of subjects from real estate to boxing to politics to Mount Everest to company culture to marketing. We were fortunate to have Martin Cooper all the way from New Zealand to share his thoughts on how better people make better real estate agents. His talk was one of the highlights of the Conference. Trent Sutton also unveiled the “We Make It Possible” campaign which was also enthusiastically received. The theme evening is always memorable, and this year was no exception. Everyone went all out to dress to the theme of “Winter Is Coming” and an epic evening unfolded. The live music and commitment to Fun and Laughter ensured that many of the team partied into the early hours of the morning! HX culminated with

Congratulations, Jonathan!

It brings us immense pleasure to announce the recent appointment of Jonathan Stewart as the Head of Systems for Harcourts SA, which took effect on 1st April, 2024. Jonathan’s appointment marks a significant milestone for our company. His wealth of experience and unwavering dedication have already begun to propel our systems to new heights. As the Head of Systems, Jonathan collaborates closely with Richard and Anton to fortify internal relationships and facilitate the seamless operation of technology within our network. His expertise is pivotal in spearheading the implementation and refinement of our critical systems.

the Awards Evening and Gala Dinner where our top people were recognised for their achievements. As always this was a major celebration with all the associated pomp and ceremony. Hands were clapped enthusiastically; speeches were made, and the odd tear shed. When it was all over the Harcourts team went off in different directions to their respective areas of the country, richer for having spent time with each other. Harcourts culture is alive and well. Bring on next year!”

Richard Gray

CEO, Harcourts South Africa richard.gray@harcourtssa.co.za

NORTH AMERICA UPDATE

The first quarter of 2024 has been exceptionally successful for the Harcourts North America team, showcasing the remarkable achievements of our dedicated agents. With a surge in sales and an impressive expansion of their market reach, our agents have consistently exceeded client expectations. The combination of innovative marketing strategies, comprehensive training programs, and a deep commitment to customer satisfaction has positioned Harcourts as a market leader in all our locations. As a company, we couldn’t be prouder of the efforts our agents have made to start the year off strong.

In March, we held our annual Harcourts Hype Conference in the picturesque town of Ojai, California. This highly anticipated event brought together our business owners and agents from across North America to celebrate their achievements from 2023. The conference featured inspiring keynote speakers such as Phil Jones and Paul Basagoitia, both of which presented some insightful takeaways for all attendees. In addition, we launched our new home improvement loan program, Harcourts Help, that gives our agents even more value to provide to their clients. The conference concluded with our Annual Awards event that recognized the incredible achievements of all our agents and offices from 2023. We want to congratulate everyone again on their outstanding success from the year.

Adding to the excitement of 2024, we are excited to announce the opening of our new office in Santa Monica, California, Harcourts Westside. Under the leadership of Ty Cueva, the new office aims to bring Harcourts’ renowned service and expertise to the vibrant Santa Monica community. Ty’s extensive experience and visionary approach promise to make Harcourts Westside a standout in the local community. With already a strong start to 2024, the Harcourts Westside team is poised to make significant contributions to the continued success of Harcourts North America and we are excited to see their growth and development to come.

Ben Brady CEO, Harcourts North America ben.brady@harcourts.net

INDONESIA UPDATE

Happy New Year 2024. This year is the busiest election year in the history that will take place in six countries including EU which represent 42% of global GDP and 41% of world population. Indonesia is one of them that will elect its new President on the 14th of February. The billions election funds will be injected to the economy that will generate multiplier impact of GDP growth in 2024. Furthermore, since the first general election in 1999, fiscal policies have been prudent whoever is in power. This provides an optimism despite some concerns. The year of 2023 has been a year with challenges both in economy and geopolitics. I would like to congratulate to all Harcourts members for being resilience.

At Harcourts, we are proud of what we have accomplished in 2023. We have continued to upgrade our H1 website, increase the workshop participation and five franchises being renewed. It was a great participation on the Principal Day with lots of learning, fun and laughter. Both Siti and Eugene of Harcourts Purba (Bali) visited the corporate office in Perth will bring potential collaboration internationally. This is what Harcourts global opportunity is about. Harcourts Purba continue to provide solution to landowners through land subdivision and collaborate with our financial group for financing and insurance. We are excited in preparing to onboard two new offices in greater Jakarta and Semarang. Both principals are an architect in background and their presence would bring more services and solutions to our clients. We are always committed to our mission in creating success.

We believe that the year of dragon in 2024 will be a year fill with challenges, excitements, and opportunities. We are confident that, with hard work and dedication, we can achieve even greater success.

Gunawan

CEO, Harcourts Indonesia nandar@harcourts.co.id

Corporate Team Celebrated Eid Mubarak together.

Mr. Nandar Gunawan Visit Harcourts Solo Raya (Central Java).

Mr. Nandar Gunawan visited Harcourts Section One (Surabaya, East Java).

Mr. Nandar Gunawan visited Harcourts Semarang (Central Java) and Networking with Panin Group.

Training S.THW Batch 136 with full spirit & energy.

Mrs. Irene Susanto, The Champion of Harcourts Indonesia Annual Awards 2024 (TOP 1 for 5 Sales Consultant).

Harcourts Indonesia Annual Awards 2024 Celebration Was Full of Fun & Laughter.

NETWORKING, LEARNING AND RECOGNITION

The Nutrien Harcourts teams gathered at the Gold Coast for three days of networking, learning and recognition.

The annual HX conference, hosted by Harcourts Australia, brought together real estate professionals from across the country for a two-day event that showcased the latest trends, insights, and best practices in the real estate industry. The conference featured a variety of performances, educational sessions, keynote speakers and panel discussions, as well as the prestigious Harcourts Awards Night.

Nutrien Harcourts, a joint venture between Harcourts and Nutrien Ag Solutions, had a strong presence at the conference, with representatives from both organisations attending and presenting.

Nutrien Harcourts also had two of its agents compete in the Harcourts Auctioneer Championships, and several of its agents and offices received awards for their outstanding performance in the rural sales sector.

The Nutrien Harcourts breakout session featured presentations from Nutrien Ag Solutions leaders Kelly Freeman, Managing Director; Jon White, the National Director Commercial Activities; and Robert Herrmann, Agency Market and Product Specialist.

The Harcourts Auctioneer Championships saw two Nutrien Harcourts agents compete against some of the best auctioneers in the country. Joe McKenzie from Nutrien Harcourts Wangaratta and Max Calvert from Nutrien Harcourts Tasmania participated in the Open and Novice categories respectively, demonstrating their skills and professionalism in a challenging and competitive environment.

Above: Joe McKenzie from

Below: Kelly Freeman, Managing Director of Nutrien Ag Solution providing the network some business updates.

The Harcourts Awards Night celebrated the achievements and excellence of the Harcourts and Nutrien Harcourts teams across various categories and regions. Nutrien Harcourts had a remarkable night, with several of its agents and offices receiving awards for their impressive results and customer service.

The standout agent of the night was Andrew Jakins from Nutrien Harcourts Goondiwindi, who won the Harcourts Australia Rural Sales Consultant of the Year, the Harcourts Australia Top Individual Sales Consultant, the Harcourts International Individual Sales Consultant, and the Harcourts Australia Top 20 Sales Consultant awards.

Other Nutrien Harcourts agents who received awards were Greg Seiler, David Woodhouse, and Tony Maguire, who ranked among the top 10 individual sales consultants in Australia and the top 20 in the International category. Nutrien Harcourts Wangaratta also won the Harcourts Australia Nutrien Harcourts Office Revenue award, recognising its outstanding contribution to the joint venture.

Mark Brooke

General Manager, Nutrien Harcourts mark.brooke@nurtrien.com.au

Left: Andrew Jakins from Nutrien Harcourts Goondiwindi is appreciating his winning moment.

Nutrien Harcourts Wanggaratta competing in the Open Auctioneer Competition.

Australia Update

Australia’s commercial property sector is experiencing challenges in delivery of new construction and the availability of space in the current market. Additional issues that confront the industry are tighter constraints from the lending market, high inflationary concerns and labour supply all of which have in turn impacted trading conditions. Sounds tough huh?

Real Estate has never really been different, it cycles up and cycles down, oversupply of stock to scarcity.

They say” buy straw hats in the winter and sell them in summer” to make a profit. Good staff and rent rolls for sale are straw hats we need right now. With Commercial markets reporting volumes across USA, Australia and NZ off anywhere from 40-60%, and cap rate expectations blowing out by150-200 basis points (sometimes more) in many mainstream markets, now is not the time to shy from taking strong action.

While the volumes have been off, there are a number of significant contributors to propping up the results for our agents and businesses. Consider some of the following factors;

• Minimal new and emerging stock as construction labour seeks safety in infrastructure and other government projects. Development sites are being repriced and many not being greenlighted due to poor feasibility.

• Reversions of the Work from Home period mopping up latent vacancies

• High finance costs and insolvencies bringing distressed assets to the market, but the buyer pool being hampered by hard-line lending policies.

• Inflationary environment causing rental rate spikes, which has in turn been a price trade off against increased yield demand. While we cannot solve all the economic issues at hand, our focus is to facilitate property transactions for our clients and customers. Depending on the market you operate in, it may be necessary to pivot from sales to leasing or from owner-occupier to investor and vice versa. Taking strong action in these challenging times is essential for success.

Annual

Awards and Hx 2024

With the new brand statement of “We make it possible” out in the open it was a great time to look at the opportunities and plan of action for the year ahead. The Commercial cohort that joined us on

the Gold Coast kicked off the two days with a workshop that included;

• Designly templates in Beta with integrations coming soon

• Canva solutions to high level documents – available now

• NAI Global Canva templates – available now

• NAI Global international listing platform- where it is and how to use it.

• Access to the NAI Global University course – Masters in Commercial Property

• Mike Lipsey – Systems for success

• “Dealmakers” with Jeff Beals- online workshop with downloadable workbooks

• NAI Harcourts Conference in Auckland (late 24)

• NAI ASIAPAC conference in Vietnam April or May 25 (TBC)

• Presentations from Arealytics (Lease and Sale data) A comprehensive presentation on planning and driving best business outcomes from data usage

• STAC Capital- presentation and explanation behind commercial lending across the banking and private equity markets, what expectations drive it and how to understand the mechanics and pitfalls of the different finance options.

A great line up of mainstage speakers with a crescendo of the Annual awards. Congratulations to all our team across the country, but the night saw the following winners taking out top Commercial spots.

Sales/Leasing Top Consultant

#1 Albert Fontana (Metro- WA)

#2 Phil Grant (Pinnacle – QLD)

#3 Ryan Chesney (Pinnacle- QLD)

Top Office NAI Harcourts Metro (WA)

Jason Luckhardt

Shane Kempton (WA CEO) with NAI Harcourts “mafia” from the west. Business owners Oliver Kietzmann (Regional Commercial) and Tony Romano (Metro).

Guest speaker Mark Traynor , director of STAC Capital educating the team on commercial debt profiles.

On the Blue Carpet with Team Red. (L to R)Oliver Kietzmann (Regional Commercial), Tony Romano (Metro), Jack Thomas (Tenterfield) and Jason Luckhardt (NAIH Australia).

New Zealand Update

In April, the NAI Harcourts network from the Christchurch/South Island and Northern/Central regions gathered for the first set of engaging cell group meetings of 2024, providing an excellent opportunity for connection and learning.

Christchurch/South

Island regions

On Monday 22 April, delegates from the Christchurch and South Island region met at NAI Harcourts Grenadier - Grenadier House for a day of insightful speakers such as Sophie Jones, an economist from ChristchurchNZ, and informative site visits. The team explored Lichfield St, noted landmarks like the new stadium, observed the IRD building, and continued to High St. to see unique facades and new constructions. The tour included the Spark Building and ended with a networking session, providing valuable insights into Christchurch’s development and commercial real estate landscape.

HX 2024

Revered as one of the best HX events in recent years, HX 2024 delivered immense value to NAI Harcourts attendees. The NAI Harcourts Forum provided a fantastic platform for sharing successes, challenges, significant listings, and potential buyers. Main stage speakers throughout offered significant take home value across all specialities in our profession.

Congratulations to our top three consultants in the country, all from our NAI Harcourts Hamilton office. Theo de Leeuw claimed the top spot, followed by Brad Chibnall in second and Sean Stephens in third. Your hard work and dedication are truly commendable! Special congratulations also has to go to our exceptional team winners. The NAI Harcourts Hamilton team took home the prestigious award for Top National NAI Harcourts Office - Auction/ Tender Listings, while NAI Harcourts North Shore earned the Top National NAI Harcourts Office – Revenue award.

Northern/Central regions

A week later, on Monday 29 April, the Northern and Central NAI Harcourts Cell Group meeting took place at NAI Harcourts - North Shore. The agenda featured engaging speakers who discussed current trends and insights in commercial real estate. One of the highlights was Elliot Knight, who shared valuable insights on revitalising old buildings, specifically his development at 111 Hurstmere Road, Takapuna, across from Cooper & Co. The day once again concluded with a networking opportunity, allowing the team to connect and share their experiences.

Both meetings were a fantastic start to the year, fostering learning, collaboration, and networking among the NAI Harcourts community. The significant value these cell group gatherings provide will ensure we continue these meetings throughout the year.

A huge well done and heartfelt thank you to all our NAI team members across the network. Your commitment and excellence continue to drive our success. Here’s to even greater achievements ahead!

Bryan

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

Thomson

Theo de Leeuw, NAI Harcourts Hamilton

NAI Harcourts North Shore

CELEBRATING EXCELLENCE IN CLIENT EXPERIENCE

The CX program continues to focus on providing the finest experience to our clients. Our dedication to excellence in every interaction sets us apart in the real estate industry. This ongoing commitment has fostered unparalleled client satisfaction and has been recognized at our recent National and International awards evenings at HX in New Zealand and Australia.

Congratulations to all our Client Experience award winners! Your hard work, dedication, and exemplary service highlight the exceptional talent within the Harcourts family.

This year, thanks to our partnership with the Ritz Carlton, the winners of the #1 Individual and #1 Office awards also won a trip to stay at the Ritz Carlton Bali.

Clare Seamer from Harcourts Mandurah was awarded as the #1 Individual Sales Consultant for client experience, locking in her trip to the Ritz Carlton Bali. Clare’s commitment to providing unparalleled client service has set a benchmark for our industry, and this award is a testament to her relentless pursuit of excellence.

In the office category, Harcourts Titans took out the top spot, securing their trip to the Ritz Carlton Bali as well. The collective effort of the entire team at Harcourts Titans has demonstrated what can be achieved through teamwork, dedication, and a shared commitment to delivering the finest experience to their clients.

We are incredibly proud of all the award winners and the entire Harcourts team for their continued pursuit of the finest experience. These accolades serve as a reminder of the impact we can have when we focus on creating memorable and positive experiences for our clients. We look forward to the further success of the CX program and continuing towards our vision: “The Harcourts experience is recognised as the finest experience in real estate by our team, our business partners, and our clients”.

“ THE HARCOURTS EXPERIENCE IS RECOGNISED AS THE FINEST EXPERIENCE IN REAL ESTATE BY OUR TEAM, OUR BUSINESS PARTNERS, AND OUR CLIENTS. ”

REIP Nexus

REIP NEXUS ONE SMART PLATFORM

REIP Nexus is your industry partner, providing you with the latest data and digital workflow solutions to supercharge and future-proof the real estate industry.

Equipped with the best-in-class property research tool you can access the most up to date property data including settled and unsettled sales data and create top-tier Comparative Market Analyses (CMAs).

As part of our ongoing commitment to enhance our platform and empower you to provide the most informed advice to your customers, we have several exciting updates.

What’s new at REIP Nexus?

MRI Vault CRM Integration

The REIP Nexus data is now seamlessly connected to Vault CRM, so you can leverage the latest market data inside Vault (e.g. precincts and property attributes) when entering new properties. The systems will simultaneously synchronise, eliminating duplication. Spend less time on administrative tasks and more on what you do best, focusing on customer relationships and driving sales!

New Mapping Feature – create your own zones!

REIP Nexus’s new ‘Zones’ mapping feature enables you to really own your patch. Map out and save your zone to search and filter

across the REIP Nexus tool - within CMAs, or by ‘Sold’, ‘For Sale’, and ‘Withdrawn’ properties.

Coming soon at REIP Nexus – Digital CMA Tool

Leveraging the latest API-first technology, REIP Nexus is introducing an entirely digital CMA tool, allowing you to create and share your CMAs via an intuitive web format. Create interactive digital CMAs with a full tracking history of activity. Know when your client opens your document and how far they read and build on your great relationships.

Your experience matters to us! If you have any questions, please don’t hesitate to contact andrew.friebe@reipnexus.com.au

IN FOUNDATION

Australia Update

As the Harcourts Foundation family continues to meet its promise to provide support that helps, grows and enriches its community, we are delighted and excited to announce that Pauline Smith has been appointed Head of the Harcourts Foundation. Pauline brings passion and long experience of charity work in general, and the Harcourts Foundation in particular.

“I’m humbled and honored to join each of the State’s Foundation Ambassadors in the essential work the Foundation helps to make happen,” comments Pauline.

“Harcourts Foundation Grants make a significant difference in the lives of vulnerable people in our community, providing them with vital resources and opportunities to overcome challenges, build resilience, and unlock their full potential.”

Grant Round 60 - 4 November 2023 to 3 February 2024 - has been one of the biggest grant rounds yet given, with organisations and charities from across Australia enabled to begin, or continue, to help those in need.

In Victoria, Maddie Riewoldt’s Vision, Southern Cross Kids Camp High Country Camp, and For Change Co. Ltd (pictured), an organisation combating youth homelessness through running their own café, each received grants.

The Backpack Venture in NSW, Foodbank of South Australia Incorporated in SA, and Royal Brisbane and Women’s Hospital Foundation in Queensland all benefited from grants.

$16,800 went to Launceston PCYC

Tasmania (pictured) to fully fund a special 8-week program focused on building resilience, self-esteem and encouraging positive relationships among at-risk youth.

One of the latest exciting initiatives is a partnership between the Harcourts Foundation and Inspirational Women called in School’ which will provide school essentials to children from four orphanages in Fiji (pictured).

“Whether the organisation in need is large or small, the Harcourts Foundation is proud to be there, facilitating the generosity of the Harcourts network in supporting their local community. Together, we make it possible.”

New Zealand Update

Congratulations to ETB Realty on being named as this year’s Harcourts Foundation National Inspirational Award Winner!

Over the past 12 months, the dedicated team from this winning franchise have consistently awarded grants to their community, through the Harcourts Foundation.

They have championed Gumboot Friday by organising their own Harcourts Gumboot Relay, demonstrating their ongoing dedication to their community. Additionally, they generously support their local hospice and a wide range of community groups and charities, making them truly deserving of this honour.

One standout initiative in the calendar is their annual support of Harcourts Dancing for Hospice. For the past seven years, the Rotorua team has passionately supported this fun, community event, raising funds for the Rotorua Community Hospice.

The Hospice Grants will be awarded to numerous hospices applying for assistance in November 2024, and our network will proudly participate in Gumboot Friday on 1 November 2024.

A heartfelt thank you to Erin Kingston, Wayne Pamment, and the entire ETB Realty team for your dedication to helping your community thrive. Your hard work and generosity are truly inspiring, and you should all be incredibly proud of the difference you make.

At HX 2024, the Harcourts Foundation took centre stage with a strong focus on fundraising throughout the event. The excitement kicked off on Sunday 26 May, with the HX Charity Golf Day, - sponsored by our business partner Stuff - raising $2,370. This energy continued into the following days, culminating in impressive auction highlights during the awards dinner. Notably, Tina Gao, Business Owner of Harcourts Best in Real Estate, secured a replica Chopper Bike for $10,000 – kindly donated by Marty Ritchie, Chief Executive Officer, Harcourts Team Group. Meanwhile, Kaine Wilson, Business Owner of Harcourts Regent Realty, won a signed 2011 Rugby World Cup Jersey worn by Keven Mealamu for $7,000 – generously donated by Kevin & Christine Seymour, Business Owners, Harcourts Port Realty. Altogether, these efforts raised an impressive $19,370, which will go towards making a significant positive impact on community groups and charities.

At the Harcourts Foundation stand delegates had the opportunity to

We have exciting times ahead, all for the best of reasons. Together, we can make a difference.

Harcourts Foundation Grants – Round 60. Congratulations to each of these charities and groups who will continue to succeed with the support of the Harcourts Foundation.’

• Cambridge Riding for the Disabled. Thanks to Kevin Deane Real Estate Ltd, they got an updated hoist to assist their physically disabled therapeutic riders.

• Mauku Primary School. Let’s hear it for Port Realty Ltd who supported the school children to get some brand-new Chromebooks.

• Waikato Family Centre Trust. Big news from the Waikato Family Centre Trust who through Monarch Commercial Ltd will see their nurses receive support for updated training and memberships.

• The Rising Foundation are revving up for success thanks to New Age Realty by providing driver’s licenses for young people in their community.

• Prebbleton Pocket Park is a safe and welcoming community hub coming to life beside the shops in the town. All thanks to Four

Marlborough Riding for the Disabled with the support of Marlborough Real Estate 2008 Ltd is ensuring the well-being of the horse team, vital for providing safe and calm environments for riders.

Greater Green Island Memorial Garden’s Stage and Barbecue project has created a park with a shared BBQ area and community stage with help from Highland Real Estate Group Ltd.

LACHY’S LONG WAY HOME

Harcourts is immensely proud of its sponsorship of ‘Lachy’s Long Way Home’, an audacious and inspiring campaign by determined athlete Lachy Cameron, who recently ran from Brisbane to Sydney, breaking the fastest known time record in the process.

In a feat of extraordinary courage and determination, Lachy covered this daunting distance of 925km in 10 days, seven hours, 56 minutes and 26 seconds, beating the previous record set in 2016 by a whole day.

In doing so, Lachy promoted the message that vulnerability is a show of strength, and that mental health is a battle worth fighting for.

“I want to help show a way forward through the darkness,” Lachy shares.

“Running is a big part of my holistic approach to mental health, so I wanted to incorporate that into my mission to help others. I’ve partnered with Heart On My Sleeve (HOMS) because of their belief that showing vulnerability is brave.”

“It’s incredibly strong to admit you’re not ok, and then to actually do something about it takes a lot of courage.”

Joining Lachy’s record-breaking run for mental health awareness was his mum and Harcourts NSW CEO Katrina Tarrant.

“This all came about because six years ago, he had an attempt on his own life, which came completely out of the blue for us as parents,” explains Katrina.

Lachy took up running during Covid and in four short years he has trained himself to become an elite athlete, as well as working full-time and completely turning his life around.

“He wanted to get out there every day to pound that pavement and suffer in public, so people know they don’t have to suffer in silence,” Katrina says.

Katrina herself only took up running in January, but she’s already helped her son raise $33,000.

“I took up running at the beginning of this year, so I was able to support him on this adventure and run stints with him to lift his spirits and ensure he didn’t feel alone.”

As well as that support, Harcourts sponsored a support crew van for the run, there was tremendous support from Katrina’s offices and friends, family and even complete strangers donated money.

“All the way down the coast, because I have Harcourts offices, I had people turning up at 7pm at night on dark, cold freeways, clapping him as he was coming into his stops, cheering him on and waving the Harcourts’ clappers.”

“Then there were people, because we had support crew t-shirts on, stopping us and saying, ‘What are you guys doing this for?’ And then they’d tell their own stories… and give us money,” she said.

As well as being there for her son, Katrina said Lachy’s journey had opened the door to having conversations about mental health, and not suffering in silence, with numerous people in her life.

“Mental health is such a challenge for our industry, and Lachy’s run has given me the opportunity to engage in so many important conversations with my real estate family,” she said.

“My Harcourts offices were amazing standing on the side of dark cold freeways cheering him on and even running with him.

“The real estate community rallied to get him home.”

Katrina notes there were also plenty of lessons that can be applied to various areas of life, including real estate.

“There were so many parallels to real estate in terms of, ‘How do you go from good to great, great to exceptional and exceptional to smashing a record of a legitimate athlete,” she says, “and all the while keep mentally healthy?”

“My hope for the run was simple,” continues Lachy.

“I want to show people the power of believing in yourself and that we are all worthy of the love we sometimes deny ourselves.”

MORTGAGE EXPRESS HARCOURTS

SOUTH ISLAND

Jacqui Fraser

WELLINGTON

David Sexton

CENTRAL Di Dunn

NORTHERN Suzanne Isherwood

Melissa Duncombe

Alisha Scappin

VICTORIA

Christine Penfold

We’re celebrating 20 years as a Registered Training Organisation!

Back in 2004 We knew we had the best classroom training in real estate so we decided to attach industry required competencies to underline that credibility.

Agents were told not to expect to earn any money in their first year but we wanted our people to earn money in their first month of their new career.

Our support is unequalled from:

• Mark our artificial intelligence (AI) portal guide

• Kate on help desk

From simple beginnings now 20 years on we provide a full Certificate IV qualification across 6 states of Australia. But we are more than entry level education. The HRETC offers:

• CPD

• Sales

• Commercial

• Auctioneering

• Business Broking

• Business Management

• Property Management

Quote from Jason Luckhardt head of commercial for NAI Australia “It is so pleasing that the academy recognizes the gap that exists in training for commercial real estate. They provide practical introduction units that address the essential starting elements for those looking to enter the commercial sales and lease market segment.”

Our point of difference is that our RTO is embedded in the actual real estate industry. By completing their studies with HRETC we can arrange introductions and make it possible for our students to be placed in real estate businesses.

• Ray our National study coach

• 6 Real Estate industry Coaches and

• 4 Assessors who also have real life Real Estate experience

The past 18 months have seen significant changes made to our student experience with an all-new engaging learning portal, easy open book assessments and Zoom fast track courses.

Depending on your state requirements you can complete your studies in as little as 2-3 days.

Our brand Fast. Easy. Quality. Real.

Our purpose Helping others achieve success

Our mission is to make the online learning experience with HRETC quick and easy, yet high quality and relevant to the job in the field.

Students are telling us how much they are enjoying their studies with us so we would love your support. Please refer new and existing Harcourts family to study with Harcourts Real Estate Training Centre. Contact help@realestatetrainingcentre.com, phone 1300 024 401 or visit www.realestatetrainingcentre.com

Irene Green Director of Professional Development irene.green@harcourts.net

ACADEMY PERFORMANCE COACH Your

SUPPORTING YOU TO ACHIEVE MORE

At Harcourts, we pride ourselves on being more than just a real estate company; we are a team whose purpose is to help others achieve success. Central to this commitment is our exceptional team of Academy Performance Coaches. No other franchise can boast a team of experienced real estate coaches like ours, all strategically positioned across every state, region, and country within our global network.

Our Academy Performance Coaches are more than just trainers; they are seasoned professionals who have truly walked the walk. Each coach brings a wealth of experience across various facets of the real estate industry, from selling and managing properties to leading large teams and excelling in business leadership. This extensive, hands-on experience allows them to deliver real-world insights and practical knowledge in every training session.

Our coaches excel in delivering high-quality training programs both in the classroom and online. They facilitate engaging group workshops, conduct masterclass webinars, and offer personalised coaching sessions tailored to individual needs. Whether it’s guidance on a specific skill or comprehensive support, our coaches guide you along the right training pathway to achieve success.

Our Academy Performance Coaches represent a significant advantage, helping you invest in your personal and professional development. They not only elevate individual performance but also strengthen the entire Harcourts network. This comprehensive support underscores our commitment to professional growth and success, making Harcourts a leader in real estate education and performance.

A Journey to Success

One of my first STHW courses included Nicola Hudson, who was where I was at when I started my own journey into real estate. Nicola’s energy and determination were evident, and she absorbed everything, asked insightful questions, and applied what she learned. Her commitment to coaching and continuous learning has paid off—she’s now the number one salesperson in her branch, has completed her Branch Manager’s qualification, and is part of the Leading Edge program. Nicola’s success is not down to any silver bullet, but stems from her attitude, clear goals, and leveraging our brand and network to achieve her deserved success.

A Step Forward

After delivering STHW last week I was contacted by a new Sales Rep from Nutrien Harcourts who attended. She has gone back to her office full of energy and enthusiasm to execute a clear plan of prospecting. Today she reached out for guidance on going back to a past appraisal who had listed with another agent, listing has expired but still not sold. It’s great to see our newbies applying what they have learned, and having the courage to get out there to ask for the business.

A Memorable Moment

This was a 5:00am start to drive to present to the Blackham & Co team for their 2024 Kickstart which I had the privilege of presenting alongside our Regional Manager (and previous Academy PC) Jo Abel. This was a memorable moment for me as we had so many laughs on our road trip, and also had the opportunity to hear from other outstanding speakers on this day.

Allie McDonald

Tania Greig

Jenni Wood Academy Performance Coach Western Australia

Head of Academy New Zealand & Performance Coach Academy Performance Coach South Island

Clare Seamer, Harcourts Mandurah, began her real estate career over two decades ago and immersed herself in the Harcourts brand in 2010. Having worked in all facets of the business led them to Business Ownership, giving them a deeper perspective in leading their team.

Not just a hugely successful sales career of their own, our recipient mentors those within their large team as well as being a trusted advisor and confidant to others within the group, all while keeping a firm focus on the opportunity to give back to the industry.

Our nominee lives and breathes the ethos of the Harcourts Values of “People First”, “Doing the Right Thing”, “Being Courageous” and “Fun & Laughter”. Communication, honesty, and integrity are the attributes this person values the most. Their courage in sharing their life story through Inspirational Women has paved the way for others to share their journey through courageous times.

Leading a big team to a high level of success requires the endurance and strength of a remarkable human being, particularly so when doing it well. Being a multi-award-winning salesperson is icing on the cake to their client and team focus. Their motto “a client today is a client for life” is their driving force and inspiration.

Their key leadership role ensures that both clients and team members receive the finest experience with each interaction. This recipient is passionate and consistent in leading by example and credits this discipline and dedication to the pivotal role they play in their office and the Harcourts group.

It’s only befitting that we celebrate the contribution that Clare gives to her office.

Clare Seamer- Roy Weston Medalist – 2024