Inside Magazine Issue 1 2022 by Harcourts International

Issue 1 // 2022

Hi Team, Welcome to 2022! By now you’ll be well into the new year, and I hope

Whatever comes our way, whatever change we need to make, whatever

it’s started well for you.

opportunity we need to grab – we’ll work together to do it.

A year ago, in this very article, we said that 2021 would certainly bring

Fittingly, our theme for 2022 is “One Team. We’ve got this!”

more change and opportunity. And it didn’t disappoint! So, what can

It reflects our mindset. We are positive. We are courageous. We are

we look forward to this year?

optimistic about our future. We know that our success lies in our hands.

This year will be one of even greater opportunity. As we all come to grips

We control our future. And together, as One Team, we’re going to make

with our “new normal” we’ll see ways to add more value and deliver

this an incredible year!

an even better experience to our clients. But to make the most of those

Let’s grab 2022 with both hands and make this our best year ever.

opportunities we’ll have to be alert, courageous, and quick to act. This year will be big for us. Across most of our markets we’re releasing

One Team. We’ve got this!!

new tools and resources to help you list, sell, and rent more. Make the most of them! We can’t live in the past. Things have changed. It’s up to us, individually and as a team, to change with them. That doesn’t mean to let go of what is precious to us – our culture, our values, and our heritage. But it does mean that we need to open our minds to better ways of doing things for the benefit our ourselves and our clients.

2 INSIDE Harcourts

Steve Caradoc-Davies Chief Executive Officer, Harcourts International

ISSUE 1 // 2022

TABLE OF CONTENTS In Foundation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 In the Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 One Team. What’s it all about?.. . . . . . . . . . . . 10

In Brand Marketing.. . . . . . . . . . . . . . . . . . . . . . . . . . 12 New Zealand Update .. . . . . . . . . . . . . . . . . . . . . . 14 Australia Update .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 REIP – Uniting & Empowering.. . . . . . . . . . . . 17 North America Update .. . . . . . . . . . . . . . . . . . . . . 18 In Commercial .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 South Africa Update.. . . . . . . . . . . . . . . . . . . . . . . . 20

In Rural . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Indonesia Update .. . . . . . . . . . . . . . . . . . . . . . . . . . 22 In Financial.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 In Client Experience.. . . . . . . . . . . . . . . . . . . . . . . . . 24

Editor Shaena Jones Designer Alexander Rumsey Studio Eighty

In Academy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contributions communications@harcourts.net

In Touch.. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

While every effort has been made to ensure that the information in this publication is accurate we recommend that, before relying on this information, you seek independent specialist advice.

In Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

On the cover: We all have dreams, goals and our own definition of what success is. At Harcourts our purpose, our why, is to help others to achieve success. When we work together as a team we achieve this success for our clients and for ourselves. The world will continue to change. This change will create challenge but also create incredible opportunities. Our future is in our hands. We are One Team and We’ve Got This! Read more on page 10.

In View. . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 In Awards.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

We acknowledge the Turrbal Traditional Owners of the land on which this publication is produced and Elders both past and present.

32 INSIDE Harcourts 3

IN FOUNDATION

THE HARCOURTS FOUNDATION REACHES $7 MILLION MILESTONE The Harcourts Foundation has reached the milestone of $7 million raised since its launch in 2008. That translates to 1078 charities supported, 356 communities impacted, and over 970 grants made through Harcourts offices in New Zealand, Australia, South Africa and the USA. Key community issues such as early childhood education, homelessness, domestic violence, hospice care, and healthcare amongst many others, are being tackled head-on with support of Harcourts team members’ generosity.

“The Harcourts Foundation is making a difference to those that need it most,” said Harcourts Executive Director Mike Green. “It’s during times like a global pandemic where our world needs this kind of support more than ever.” “We are all incredibly proud to achieve seven million dollars raised and give directly back into the communities where we live,” Mike continued. “Over the last fourteen years, hundreds of offices and individuals from the Harcourts network have generously contributed to The Harcourts Foundation via direct donation or coordinating community fundraising events in their local area.”

Thank you for your contributions and support. www.harcourtsfoundation.org 4 INSIDE Harcourts

IN THE FAMILY

WELCOME TO THE HARCOURTS FAMILY OFFICES Australia Harcourts Victoria Point, Queensland Harcourts Victoria Point has officially opened their doors, led by Michelle Cattran (pictured). With over 80 years’ experience amongst them, the Victoria Point team are excited to be joining Harcourts, bringing their extensive local knowledge and enthusiasm to the company. Michelle says access to Harcourts’ modern technology suite and high level of office support are amongst the reasons she joined the Harcourts family. She adds, “We share the same values and philosophy of ‘People First’ and we strive to make the selling and renting experience as positive as possible for our clients.”

Harcourts Toowong, Queensland Welcome to Kris Matthews and his team who have decided to partner with Harcourts Queensland. Harcourts Property Partners in Toowong is a long-standing business in the community, made up of a team of professionals with a brilliant culture. Based in a critical market that services the western suburbs of Brisbane, Kris is excited to be a part of the Harcourts family, alongside his diverse and experienced team. Kris adds, “Family is at the core of our values. Our team is a family, and we operate as such. We share the good times and support each other through the tough ones, and we've always got each other's backs.”

Harcourts Pro Homes, South Australia Prohomes Realty has become a part of the Harcourts brand, continuing to provide excellent service and real estate advice to South Australians, led by principal Peggie Sim. Operating out of their new location in North Adelaide, Harcourts Prohomes is one of Adelaide's Leading Real Estate Agencies, operated by professional team members with a combination of robust local market knowledge and an extensive international buyers’ network. Peggie is excited to be joining Harcourts and continue her team’s work in offering excellence in client services. She adds, “Our team is proficient in distinguished bilingual communication and negotiation skills to achieve clients' goals or needs and provide them with hassle-free experiences”.

Indonesia Harcourts Karina, Cinere, West Java Harcourts Karina has recently opened in Cinere, led by business owners Michael Mangowal and Baby Enoch Mangowal. The pair are re-joining Harcourts after few years away from the real estate market. Their son, Glenn Dino will join the team as it gets to work in the local market. The team are committed to capitalise on their vast network into great business opportunities.

INSIDE Harcourts 5

IN THE FAMILY

WELCOME CORPORATE TEAM Stuart Costello

Chief Executive Officer, Harcourts New South Wales/ACT After successfully listing and selling for over a decade, Stu went out on his own running a business development coaching brand. He then moved to Auckland and joined the largest Harcourts franchise in the world – Harcourts Cooper & Co – as their Director of Residential Sales, supporting a team of 450 people before moving across to Elders Real Estate as the State Residential Real Estate Manager. Having grown up in the Riverland and strong personal ties to the Adelaide community, Stu is eager to bring what he has to offer to Harcourts and further the strong values-based reputation that Harcourts has. “During my first 12 months as CEO I’d like the values to remain as strong as ever within the group and to continue supporting the team through whatever triumphs or challenges, we may face. Ultimately, I’d like to make sure we’re always doing better today than we were yesterday,” added Stu.

Katrina Tarrant

Chief Executive Offices NSW & ACT Licensed real estate agent and property enthusiast, Katrina Tarrant boasts over 27 years of experience in the real estate industry. An award-winning agent she has owned and operated three successful agencies and had the privilege of consulting on policy to one of Sydney's largest councils. With a keen appetite for knowledge across the entire industry, she enjoyed five years contributing to the community housing sector. Katrina displays a genuine enthusiasm for the property sector with unparalleled industry knowledge and extensive experience. Her passion is to advocate for the highest level of professionalism across the sector. Since 2014, Katrina has displayed a natural flair in a corporate capacity - coaching, developing and mentoring principals and their staff on excellence and best practice. Katrina says, “Results matter but first and foremost people matter, the businesses I coach will be customer-centric, process-driven real estate agencies with innovation at the forefront of every interaction”.

Tom Van

Academy Trainer, Harcourts Queensland / Harcourts New South Wales Tom Van has been welcomed back into Harcourts, previously working on the front line as a licensed real estate agent and across two of our Harcourts businesses. With more than a decade of experience in a variety of high performing, corporate sales roles, Tom is responsible for sales training across both Queensland and New South Wales. Learning from the likes of Christian Hamilton, Ben Brady and a number of high profile real estate coaches, this has provided him with a wealth of knowledge around best practice in selling real estate. "With the guidance of Ty Read (head of training) and Harcourts Academy's all new training package being rolled out this year, I believe as a business we are offering the best corporate real estate training in the country".

Imogen Colburn

Receptionist, Harcourts Queensland Imogen joins our Queensland support team as the receptionist. Her role is responsible for greeting visitors, managing the phones, delivering exceptional customer service, and working closely with our State Operations Manager to support our dynamic support team.

6 INSIDE Harcourts

IN THE FAMILY

WELCOME CORPORATE TEAM Zi Chen

Financial Accountant, Harcourts International Zi Chen or Chen as he likes to be called, has recently joined the Harcourts International team as a Financial Accountant. With over six years’ experience as a senior tax accountant for an ASX listed financial services company, Chen brings a wealth of knowledge to the role. As Financial Accountant Chen will be responsible for budgeting, BAS, month-end accounts, FBT, payroll tax and any related tax matters. When he’s not at work he loves cooking, DIY home projects and cryptocurrency.

Mark Capizzi

Finance Business Partner, Harcourts International Prior to starting in his role at Harcourts, Mark Capizzi was working with FCM Travel for five years, where he led a team of Financial Accountants, before moving to a Commercial Analyst role. Mark’s background has seen him working in finance for over 11 years, in addition to roles in the travel industry. Mark says his passion is partnering with senior leaders. “My goal is to drive their business to be more productive and profitable by assisting them to understand their results in more detail, and providing strategies to grow the business,” he said. Mark’s role as Finance Business Partner includes working with New South Wales, Tasmania, REIP, NAI, and Harcourts Move.

Kashka Hardy

Marketing and Business Partner Executive, Harcourts Australia Kashka started his career as a graphic designer. For the last five years he has worked as Brand Manager for a large real estate company, acting as the core liaison between their marketing team and brand management platform. Kashka is passionate about marketing, rational and practical problem solving, and forging great business relationships, and it is these passions and skills that he brings to his new role at Harcourts. In his spare time Kashka enjoys time with his partner and their two children, cooking, reading and listening to music.

Lynette Palasan

Assistant Accountant, Harcourts New Zealand Having finished her bachelor’s degree in Accountancy at De La Salle University-Manila in the Philippines, Lynette migrated to New Zealand and worked as a Fund Accountant for three years in a fund administration company in Auckland. Lynette has joined Harcourts as Assistant Accountant, working out of the Auckland Regional Office. She is also pursuing her Chartered Accountant qualification with Chartered Accountants Australia & New Zealand (CA ANZ). Outside of work, Lynette enjoys catching up with friends and playing tennis.

Your intranet solution for every member of your team to be connected, educated, celebrated and updated. One place to sign into everything One place for templates, training, events and news Links to all your third-party apps and tools

Drives business productivity One place to communicate with your team Fully customisable to your needs One place for your businesses processes

At Harcourts, 2022 is all about better technology to help you list more, sell more and rent more. It’s time to do more, do it better with Harcourts. Contact your local corporate team to find out more.

INSIDE Harcourts 7

IN TECHNOLOGY

Introducing the new Harcourts technology stack, developed to help you list more, sell more, rent more. At Harcourts our purpose is to help others achieve success. In 2022, we’re investing more in better technology than ever before. It’s time to do more, do it better with Harcourts. Contact your local corporate team to find out more.

IN TECHNOLOGY

More dynamic websites H Digital+ brings you the best real estate websites exclusively for you and your business.

More intelligent CRM technology Providing you automation of business opportunities from the palm of your hand.

More connected and informed intranet Harcourts Hub is your intranet solution for every member of your team to be connected, educated, celebrated and updated.

More business knowledge through smart data Harcourt 360 is your business intelligence tool, mapping growth potential for teams and individuals in real time.

New office alert! 15 November 2021

View story

IN FEATURE

ONE TEAM WHAT’S IT ALL ABOUT? Contributed by Mike Green, Executive Director Operations

Over the last 25 years I believe the real estate

We must ensure we create an environment

How they interact with us via our websites or

industry has lost its way.

of pride and passion by ensuring our culture

from email contact – how easy we are to deal

We have become more concerned and

program and recognition program celebrates

with online. How responsive we are to their

our team and their achievements. These are

enquiry. How they are treated and what they

just some of the key parts of the role that we

see at open homes or private inspections.

must deliver – for Harcourts to be the very

Our follow up, our ability to negotiate and

focussed on internal relationships, and lost sight of who our clients really are. Some industry coach came up with ‘your team are your clients’ or for Harcourts, our ‘business

best in every market, we must be the very best

achieve the best results. The interactions

owners are our clients’. It became the ‘new’

corporate team.

buzz phrase – who really is your client?

In turn, each role must deliver on their own

teams. How we treat them after the

I fundamentally disagree with this.

key purpose. Our business owners must

transaction is complete.

provide the leadership, support and

All of this collectively creates the Harcourts

There is only one client, the person selling or buying their home or leasing or renting their property. They pay our fee and they are the ones we should all be focussed on,

environment for our front-line teams of sales and property management to thrive – to excel at what they do.

they have with our office and our support

experience our client has with us and determines their likelihood of returning. All of us play a role in that total experience. This

Equally our front-line sales consultants and

truly is a ‘team effort’. To deliver the finest

property managers must deliver the finest

experience in real estate for our true clients,

experience for our clients, who ultimately

then we must operate as ONE TEAM with one

don’t understand or care what the different

determine our success as an organisation.

focus – to deliver on our roles to create the

internal relationships are – when they deal with

We all know that word of mouth and referral

finest experience for our clients.

anyone in our organisation, in any role, they

are not only the highest compliment we can

We are ONE TEAM, and we must keep that at

are dealing with Harcourts – plain and simple.

be paid as an organisation or individual but

the forefront of what we do. Am I doing the very

They expect the highest level of service and

are also the very best type of business we can

best that I can do to play my part and support

care from us all. They are the client.

receive. They only occur when our clients truly

my fellow team members? I know that if I am

Now don’t get me wrong, each role within

receive the finest experience at all stages of

a part of the finest organisation in real estate,

our organisation must deliver on their role

their interaction with Harcourts.

that will allow me and us all to achieve our own

and ensure that the people they support

How they see our brand in the marketplace –

personal goals and aspirations.

also receive the finest experience. Harcourts

our ‘look’ and consistency, our professionalism,

Imagine the power we would have if

corporate must deliver the finest resources

do we give a positive first impression. What

we constantly delivered the very best,

and tools. We must provide the training and

our reputation is – what have they heard from

we could in our role – over 10,000 people

coaching to help our people be the very

others. What do they read about us? What is

in 10 countries all working as ONE TEAM,

best they can be in their respective roles and

our community presence like?

focussed on the experience our client has.

and absolutely determined to provide the finest experience for. They don’t differentiate between the franchisor and franchisee. They

therefore deliver the finest experience they can. 10 INSIDE Harcourts

An unstoppable force!

IN FEATURE

WE ARE ONE TEAM, AND WE MUST KEEP THAT AT THE FOREFRONT OF WHAT WE DO.

INSIDE Harcourts 11

IN BRAND MARKETING

TOP TEN REASONS WHY YOUR WEBSITE IS IMPORTANT FOR YOUR BUSINESS The number of online users is soaring with every passing day thanks to technology advancements, affordability and accessibility. The online world is thriving, with approximately 4.4bn active citizens with access to more than 1.8bn websites. Most consumer personas start in the online world, seller, buyer, landlord, tenant, or recruit. As of January 2022, the average percentage of internet usage across the Harcourts international network ranges from 62% to 90%. 1. L EAD GENERATION Increase your chances of getting leads and revenue with a positive ROI. 2. CREDIBILITY BUILDING Increase your businesses credibility and stand out from the crowd having a website that looks great and clearly communicates quality information to your clients. 3. B RAND VALUE Showcase your brand, build authority, and clearly establish who you are, what you represent and what you stand for increasing chances of clients wanting to work with you. 4. O RGANIC TRAFFIC Our SEO-optimised websites mean you will have a greater chance of appearing in client search results, allowing you to drastically increase your client base.

Creating your own website may seem daunting and time-consuming, yet to grow your business, it’s the best investment you can make. Harcourts’ new Digital + Website builder, has advancements in design, technology, features and a user-friendly interface allows you to set up your own website in less than a few hours. Contact your local corporate team to find out more about Digital+Web.

Stephen

Deane

Chief Marketing Officer stephen.deane@harcourts.net 12 INSIDE Harcourts

The first active point of contact between you and your clients is online. On average 89% of sellers, buyers, landlords, and tenants start their real estate journey searching online. Whilst not an exhaustive list, the following are ten good reasons to ensure you have a website for your business.

5. TIME SAVING Your website can increase internal productivity. At the same time, it helps clients find useful information without needing to call, which provides an allaround better client experience. 6. ANNOUNCEMENTS Your website is on 24/7, it's easy to post updates and announcements to your clients. It's a way to keep them up to date on everything that you’re doing and increases the chance of you being able to upsell them. 7. DIGITAL MARKETING If you invest in lead generation you will want to drive traffic to your website allowing client data capture, lead nurturing and re-targeting through your own data and analytics.

8. DATA OWNERSHIP Reduce the reliance on portals and expensive advertising, while relying on your own website to bring in clients. 9. DECREASE ADVERTISING COSTS Reduce the reliance on portals and expensive advertising, while relying on your own website to bring in clients. 10. YOU HAVE CONTROL Don’t be at the mercy of third-party publishers and social media that can close your account without notice.

IN TECHNOLOGY

DELIVERING WORLD-CLASS TECHNOLOGY TO HELP OUR PEOPLE DO MORE, AND BETTER! Harcourts is rolling out lots of exciting new technology offerings throughout 2022, making this an amazing year of positive change. These include:

the best content management system allowing Business Owners and Agents to create a beautiful web presence. Delivering a platform to showcase you, your business, and your vendors properties.

• A new CRM – VaultRE

Harcourts Hub is the home of all things Harcourts, built for members as the central location for all training, newsletters, events, templates, and resources. It will replace H1 for news and information, resources, and library content.

• A new website – H Digital+Web • A new intranet – Harcourts Hub • A relaunched performance dashboard – H|360 Everything we're building and rolling out helps our people do more, and better. Aligning with our aim to deliver the finest experience in real estate. We’re replacing existing technology and delivering a world-class system of talking technology that provides clarity, connectedness, and centralisation to make your operations smoother, cleaner, and more cutting-edge. VaultRE is the endorsed specialist customer relationship management (CRM) system that allows Harcourts members to do more, and better. This leading system allows members to monitor every aspect of their operation from a single page, from any location, and in real time. Ultimately, VaultRE will help members to list more, sell more, rent more. By the end of February 2022, we will have a total of 72 offices running their businesses on VaultRE. 25 offices having been migrated by the Harcourts dedicated migration support team. 9 offices that have joined the Harcourts network straight onto VaultRE. H Digital+Web will delivery new world class national, office and personal websites. Built from the ground up focused on providing

H|360 collates data from multiple sources to help our business owners, property managers and agents see the story of their business performance in live graphs, dashboards, and rankings. These indicators show our members how they’re performing in real time, so they know where their opportunities are, and can grow through relevant training and support on Harcourts Hub. This business performance dashboard is a source of live, smart data that will help members set and hit targets. H|360 gives us the capability to make decisions based on intelligence rather than intuition. I’m always happy to answer any questions!

Leonard

Donaldson

Chief Information Officer leonard.donaldson@harcourts.net INSIDE Harcourts 13

INPLACE NEW ZEALAND

NEW ZEALAND UPDATE

2022 is here and our team and the market have hit the ground running. The results achieved across the country in 2021 reflected the hard work, dedication and resilience that have always been the hallmarks of our group. There is no question that the year ahead will continue to require these attributes from us all. New challenges will arise, restrictions will grow, ease and change, but what won’t change is our communities’ desire for superb professional support when buying, selling, renting or leasing property. The opportunities for us all in 2022 will be enormous. Our growing market share in 2021 provides factual proof that when challenges arise, people look to Harcourts because they trust us to deliver. We have the awards to back this up. No matter what 2022 brings, our teams and clients can be confident that we will deliver. One Team. We’ve got this!

Bryan

Thomson

Managing Director, Harcourts New Zealand bryan.thomson@harcourts.net

$1.2b in settled sales a remarkable achievement Superstar sales consultants Alison Aitken and Cameron Bailey have attained yet another remarkable milestone in their real estate careers, reaching $1.2 billion each in settled sales. Alison began her stellar career with Harcourts Grenadier Christchurch City in 1991 while Cameron began his impressive rise to the top with Harcourts Gold Papanui in 2005. Harcourts NZ Managing Director Bryan Thomson says, “It’s no surprise that these two highly accomplished sales professionals continue to achieve such extraordinary success. It is a testament to their unrelenting dedication, passion and hard work that has led to such huge support from their clients. We congratulate Alison and Cameron on their outstanding achievements.”

Harcourts Grenadier CEO made REINZ Lifetime Member Harcourts New Zealand is delighted to announce that Robert McCormack has been elected as a new life member of REINZ. “Robert has given exceptional service to REINZ, the real estate industry and the wider community,” says Harcourts NZ Managing Director Bryan Thomson. “We’re delighted to see him recognised for his ongoing contribution and commitment to our industry.” The CEO of the highly successful Harcourts Grenadier franchise was inducted into the Harcourts Hall of Fame in 2004, named a fellow of The New Zealand Institute of Management in 2005, and a fellow of the Real Estate Institute of New Zealand in 2018. He has served as a panel member on the REA and REINZ and is the longest-serving member globally of Harcourts International, with 42 years of service. His long-time involvement in the Harcourts Foundation has seen the Grenadier offices donate generously to local charities and organisations. Robert is also a strong supporter of the Grenadier Charity Golf Day which raises funds for Canterbury charities that work with troubled youth. 14 INSIDE Harcourts

INPLACE NEW ZEALAND Auctions

This Tatua dairy farm near Morrinsville sold for a record breaking price while this Ohope auction achieved a new record price for the area.

Auctions have continued to run hot with record breaking sales taking place in many corners of New Zealand. A dairy farm in the prime Waikato dairy district near Morrinsville that supplies the highly regarded Tatua Co-operative Dairy Company was sold at auction just before Christmas for a record-breaking price per hectare leading to an eventual sale price of $8.21 million. Harcourts Morrinsville business owner Kevin Deane says it is probably one of the most exceptional

properties he’ll ever market. In January, a beachside property in the popular seaside town of Ohope sold for $4.65 million, a new record for the area. Harcourts business owner Wayne Pamment says there were multiple bidders and there is still a strong appetite for beachfront properties. The success rate throughout the regions ranges from 45% to 82% under the hammer and auctions continue to be brought forward at a high rate.

Superstar Profile Jeremy Crosland Residential/Lifestyle Sales Consultant Harcourts Palmerston North 1. Why did you decide to join Harcourts? I had been in real estate for 8 years before joining Harcourts and had always been attracted to Harcourts and their branding, their local and national presence and the overall perception of the brand which felt really pleasant. 2. What is your favourite thing about being a Harcourts team member? The Palmerston North office certainly has a vibe. The support, up to speed systems and family feel throughout the country is really humbling. 3. What do you enjoy most about being in the real estate industry? Every day is different and there’s the thrill of achieving life changing results for our clients and the extraordinary lifestyle this crazy industry allows us to live. 4. What is your most memorable career moment to date? I like to think that every transaction is memorable with individual ups and downs. However, it would have to be the ecstatic responses from first home buyers when you tell them they’ve hitched a contract in a multiple offer presentation. 5. What advice would you offer to people new to the industry? Network hard and find a point of difference. Remember, commission is a by-product of what we do. You won’t be driving a Ferrari in your first year – or even after 9 years in my case (haha). 6. What activities have led to your success? Social media, handwritten cards with scratchies and keeping it real. My teammate and I both drive sign written smart cars. It builds instant rapport with clients the moment we hop out. 7. What is your secret to maintaining a strong relationship with clients? Maintaining a boundary of professionalism but also a degree of fun and openness. You get to know so much about your clients’ lives, let them into yours as well. 8. How do you distinguish yourself from the crowd? My teammate and I are known for our tiny smart cars, we also post real content on social media. I also don’t mind a loud shirt and socks. But ultimately, it comes down to being genuine and a real person. 9. What do you do with your time off? What’s time off? No, I enjoy travelling the country and spending time with friends and family. I’ve recently bought a jet ski which has been fun - although it turns out I’m no freestyler after fracturing two ribs last year!

NZ Property Management Update In the world of residential property management, 2021 was a year of change with most of the new legislation in the Residential Tenancies Amendment Act (RTAA) taking effect in February 2021, along with key compliance dates triggering from 1 July 2021 for the healthy homes standards. Property managers had to navigate the changing COVID alert levels, and they also needed to learn and adapt to the COVID Protection framework, commonly referred to as the traffic light system. Unfortunately, our highly anticipated Property Management Activate events around the country will not be able to go head due to Covid restrictions but we will continue to leverage the lessons learned and technology mastered from 2020/2021. Meeting online via Zoom will enable us to come together more often and from all over the country as One Team. The Office of the Privacy Commissioner (OPC) has launched a new compliance monitoring programme to ensure that property managers and agencies are acting in accordance with the Privacy Act, and our property managers remain committed to ensuring that we remain compliant at all times. There is legislation from the RTAA which was delayed in August 2021, and will take effect in 2022, and changes to the healthy homes standards are likely to be effective from 1 April 2022. Harcourts property managers will take all of this in their stride as 2022 looks to be another challenging year. The Harcourts Hub will help property managers access resources in one easy to use location, as well as Harcourts news, training and events and we look forward to the Hub bringing us closer together. INSIDE Harcourts 15

INPLACE AUSTRALIA

AUSTRALIA UPDATE

If we’ve learnt anything over recent months as Omicron spread like wildfire across the country, we’ve learnt yet again how important the human connection is. Like birds flying in the V formation to more effectively counter turbulent winds, it’s been inspiring to see so many of our teams remain firmly connected and in alignment throughout this time. That connectivity has made it easier for Harcourts Australia to pivot with the seemingly endlessly changing conditions, in what is still essentially a people business. I’m reminded of one of my favorite Viktor Frankl quotes: “When we are no longer able to change a situation, we are challenged to change ourselves.” This, I believe, is where the Harcourts stated values really lift our company beyond our competitors. Because they’re all about the human connection. We put people first. We are courageous. We always aim to do the right thing, and we embrace fun and laughter. And it pays off. In spite of all we went through last year, Harcourts Australia in 2021 ultimately achieved outstanding results: listings were up 14%, auctions were up by an exceptional 118%, the volume of settled sales went up 56%, and most significantly, the average income of a Harcourts sales consultant rose by by 42%. Already in 2022, Harcourts Australia has bravely launched itself on a roadmap of outstanding technology, training and branding, heralding a bold new era for the way we do business. New partnerships like RateMyAgent and Real Hub will further extend our reach, helping to consolidating our place as market leaders. We will continue making strategic plays, always through the lens of what is best for our network and their growth. Everything we're building and rolling out helps our agents and property managers list, sell and rent more, aligning with our aim to deliver the finest experience in real estate. Our new platforms and services are all enablers to help our customers, the Harcourts network, realise their full potential. As a very wise Harcourts team member once said to me: “Let people do what they do best, let technology do the rest.” To round off this update, and as a way to illustrate our ongoing commitment to people and connecting, 2022 has already seen the next stage in the development of Harcourts Heartbeat, our support team’s network newsletter. The Heartbeat is now integrated with each state’s newsletter, truly making it for the network, by the network. The future is bright. The future is blue. And at the risk of being cheesy, all the best for 2022.

16 INSIDE Harcourts

WHEN WE ARE NO LONGER ABLE TO CHANGE A SITUATION, WE ARE CHALLENGED TO CHANGE OURSELVES. Viktor Frankl, Neurologist, psychiatrist, philosopher, author, & Holocaust survivor

Adrian

Knowles

CEO, Harcourts Australia adrian.knowles@harcourts.net

IN FEATURE

UNITING AND EMPOWERING THE REAL ESTATE INDUSTRY Real Estate Industry Partners (REIP) are on a mission to unite and empower our industry by making the latest education and resources readily available to our members. REIP membership is free and open to every real estate office, real estate agent, property managerand corporate real estate group in Australia. Our membership base has grown significantly over the last 12 months, and one of the primary drivers is our partner network of industry leading solution providers. REIP members get exclusive discounts and offers across our entire partner network. Offers include: • Propps Digital offer management platform. OFFER 20% off. • Real Care Mental Health, wellness and performance app. OFFER Free access. •S ettle Easy Australia’s leading online conveyancing platform. OFFER Free contract review. •R EGROWTH High performance coaching, customised for you. OFFER Free consultation. •T he Real Estate Voice Instant access to high quality real estate content. OFFER Five free blog articles and two months free on annual content subscription.

• Sorted Australia’s first whole of agency solution for tenants, landlords and homeowners. OFFER Free exclusive access to Sorted’s Apply feature • Webit & ListOnce Listings & lead management solutions for real estate. OFFER 10-20% discount on any product. • CoreLogic Property intelligence data at your fingertips. OFFER 20% off RP Data Professional or Cordell Connect products. • Onthehouse.com.au Get your listings in front of more buyers. OFFER Free unlimited residential listings • Realty.com.au Instantly promote your listings through social media. OFFER Free unlimited listings and free training videos We continue to grow our best-in-class partner network with providers that help the industry thrive now and in the future. If you aren’t yet an REIP member, join today to take advantage of our partner network. Sign up for free at reip.com.au I look forward to welcoming you!

Sadhana

Smiles

CEO, Real Estate Industry Partners INSIDE Harcourts 17

INPLACE NORTH AMERICA

NORTH AMERICA UPDATE

The North American housing market had a white hot year in 2021! Home sales reached the highest level in 15 years, with just over 7 million homes sold in 2021. Not only were home sales reaching high levels, so were prices with an annual year on year jump of 16.9%, the highest jump on record. With Harcourts Hype and the Annual Awards around the corner we have an action packed First Quarter ahead. Aron Ralston headlines our Hype Conference and for those of you who strive towards resilience, try cutting your own arm off to survive! Aron’s story is so empowering that they produced a movie ‘127 Hours’ with James Franco who portrays Aron in the film. With COVID keeping us from all getting together on a few occasions in the last couple of years, we couldn’t have had a better end to the year with our Business Owners Holiday party with our owners flying in from all around the country to have a wonderful celebrations at Selanne’s Steak Tavern in Laguna Beach, California.

Ben

Brady

CEO, Harcourts North America ben.brady@harcourts.net 18 INSIDE Harcourts

INCOMMERCIAL

New Zealand Update

Australia Update

2022 is upon us with the summer holidays being a distant memory apart from those New Year’s resolutions and goals that we may have set ourselves, and whilst we continue to work with the uncertainties of the global Covid-19 pandemic what will transpire for us as individuals is what we make of it! As the saying goes let us control the controllable.

There are plenty of great achievements to be talked about around the country in the area of commercial real estate. The commercial sector, in similar fashion to the residential market, has seen (broadly speaking) a huge uplift in activity, soaring prices in both sales and increased leasing rates. A large degree of this price swell comes from some easily identified factors: • Commercial Construction constraints brought about by labour and material being in high demand and dwindling supply • High levels (and likely to continue) of inflationary pressure

Matt Webb (pictured above) is one person who is moving forward and has recently been appointed the Commercial Manager for Harcourts Hawke’s Bay. Matt is excited by the opportunity given to him by Hawke’s Bay business owner Kaine Wilson and looks forward to expanding the team and overall productivity in 2022. Way to go Matt. New Zealand commercial markets have been resilient in 2021 with extremely strong yields being achieved across investment stock. This has been led by the Auckland industrial sector where yields for property with good lease covenants have sold circa 4%. I am aware of an industrial property that sold at auction just before Christmas in Penrose, Auckland with good lease covenants at sub 4%! With commercial mortgage rates on the rise in New Zealand, the feedback from the market is that there will be some softening of commercial yields during 2022, however there will still be good demand from a largely domestic market. New Zealand is being seen as an attractive destination for investment and whilst it is not easy for overseas based decision makers to do their due diligence, in country investment is taking place. An example is the recently announced NZ$1 billion project which would see Southland (the southern part of the South Island) become a cheap ‘green’ hub for storing data and a base for cloud computing facilities to service computing services in Australia, New Zealand and beyond. DataGrid (part owned by Singaporean shipping giant BW Group) has acquired 43 hectares of land outside of Invercargill to construct a huge data facility of approximately 65,000 square metres later this year. There are several other examples of large capital projects proposed in the Waikato and Queenstown, which is encouraging for regional development. 2022 will be an exciting year for the team at NAI Harcourts with the roll out of the tech suite including VaultRE, the Hub and the website. As I write this, the Government has reintroduced restrictions which unfortunately means our NAI conference planned for March will not proceed. With the end of the financial year looming, we encourage all of our commercial real estate consultants in the running for an award to keep pushing and get those deals unconditional!

Tony

Kidd

General Manager, NAI Harcourts New Zealand tony.kidd@naiharcourts.net

• Continued low lending rates coupled with financier demand for returns, which in turn is driving private money to seek returns at record levels (low yields). Whilst not an exhaustive list the impact alone of these issues is enough to drive considerable momentum into an already active sector.

Nathan O’Neill placing the Sold sticker after the record breaking Industrial Auction at Moffat Beach in November.

A number of our top performers are well known around the country, but it is also great to welcome new faces in recent months to the NAI Harcourts team and point out some of the varied skill sets we contain across the group.

Please welcome… OLIVER KIETZMANN APG (Bunbury, WA) Business Sales, Commercial Leasing and Sales DANIEL BYRNES Newcastle (NSW) Commercial Sales and Leasing, Developments and projects NASSIF SEEMAN Dynamic (Parramatta/Merrilands NSW) Commercial Sales and Leasing, Business Brokerage

NIGEL MONTGOMERY Property People (Campbelltown NSW) Business Sales SAM DEVLIN Property Centre (Brisbane Southside QLD) Commercial Sales and Leasing HAMISH ARMSTRONG Pinnacle (Aspley/Brisbane North QLD) Commercial Sales and Leasing ALEX HENRIKSON Sunshine Coast (QLD) Commercial Sales and Leasing

Across the group we continue to see interest in careers in the commercial sector and we look forward to providing a range of learning opportunities through programs being developed through The Academy. Do you know someone that would be suited to a career in Commercial Property or Business Sales? We have business owners right around the country looking for suitable candidates in Sales, Leasing, and Asset and Property Management. Email jason.luckhardt@naiharcourts.net

Jason

Luckhardt

National Manager Australia, NAI Harcourts jason.luckhardt@naiharcourts.net INSIDE Harcourts 19

INPLACE SOUTH AFRICA

SOUTH AFRICA UPDATE

Whilst 2021 brought record breaking sales months and fast-growing agent numbers, 2022 promises to be just as exciting. Many of the new capabilities we built around digital marketing and auction are starting to really pay off, as these become part of our core offering. We ran several very successful digital campaigns which generated significant leads for our network. Auction, in its second year, continues to grow steadily and is now starting to become strongly associated with Harcourts and provides our agents with a unique differentiator in a market where auction is relatively new. 2022 will see a continued focus on growth (like every year!). Agent recruitment and auction will be high priority and is where most of our growth will come from. There are still a handful of franchise areas available, which we plan to fill over the next 12 months. A completely new Real Estate Act becomes law this year, and there will be some effort required to ensure compliance. However, the main focus for this year is our new technology platform. The Harcourts Hub has already received rave reviews from the pilot group and will be rolled out to the

rest of the group during February. It will be a fantastic communication tool and provide the proverbial “one-stop shop”. Equally exciting are the new Harcourts websites which will no doubt provide us with a major competitive advantage. From May we will be migrating our offices off H1 onto a local system called Prop Data. It is an industry leading CRM which has been customised for Harcourts to not only ensure that we don’t lose any of H1’s great features, but also provide us with a lot of new functionality. It is going to be a big challenge to migrate everyone with minimal disruption, but we have planned well and are up for it! I guess we have all learnt to live in a world of uncertainty and I am so proud that the South African Harcourts family has adapted so quickly to this “new” world. We have shown that change brings opportunity if you have the right mindset, and that by standing together we have come out of the last two years significantly stronger. Bring on 2022, whatever it looks like!

Richard

Gray

CEO, Harcourts South Africa richard.gray@harcourtssa.co.za 20 INSIDE Harcourts

Our recent Regional Business Leaders Conference.

IN RURAL

MAXIMISING EXPOSURE IN OUR MARKET THROUGH DIGITAL, SOCIAL & LOCAL MARKETING! With our 2022 brand campaign now in the final creative stages, we are looking forward to launching into the market in the first quarter of this year. This campaign will have a big focus on digital marketing and social media marketing and give our branches fantastic assets to use at the local level. Our SE Region Real Estate Conference has been planned for the end of February, it has been a while since we have been able to catch up, and in many instances, some of our network are yet to meet face-to-face. This conference will provide the opportunity to celebrate the success of the past few years and to focus on our continued success in 2022. Following the success of our online auctions last year, we intend to hold a groundbreaking online auction event on 17th March named - Nutrien Harcourts' "The Virtual Classic". “The Virtual Classic” will have properties going up for auction simultaneously from QLD, NSW and VIC. Currently, none of our competitors have the ability to hold such an event. The intention with the “The Virtual Classic” is to not only use it as a point of difference at your listing presentations or as a discussion point when our agents are next talking to their potential vendors, it’s a chance for Nutrien Harcourts to maximise our exposure to the marketplace in the lead up to, during, and post the event on all major print and online media platforms. In January we welcomed our new Regional Manager for West Australian – Darren Tapscott to our team. With a focus this year on new and improved online systems including our websites and CRM system, 2022 is proving to be an exciting year and we are all looking forward to a year where we can get back out into our network and spend more time with our agents ‘on the ground’.

Mark

Brooke

General Manager, Nutrien Harcourts mark.brooke@nurtrien.com.au INSIDE Harcourts 21

INPLACE INDONESIA

INDONESIA UPDATE

Harcourts Central BSD

Harcourts Realty

Harcourts Freedom celebrated Christmas

Harcourts Section One

Harcourts Kelapa Gading celebrated 16th Office Anniversary

The result for the full year 2021 rebounded strongly especially towards year end. In fact, forty percent of offices outperformed their performance in 2019 and three offices broke their historical best record. This performance reflected strong bargain hunting activities, low interest rates and high consumer confidence. The government continue bringing positive tone to the market including a new round of tax amnesty, hosting G20 event in October in Bali, the officiate of the speed train to be scheduled in November and a new partnership with US’s Mayo Clinic to build an international hospital in Bali. We expect a resilient property market in the year of Tiger 2022 despite challenges remaining. A strong demand for a quality office with sustainability which is the trend forward. The demand for landed housing, modern logistics and data centre will remain robust. However, the demand for mall space will improve as the pandemic is under control and stabilizes. A great opportunity that we are working on to improve the co-broking arrangement among offices, improve the synergy with our Panin group and the international network. We are also excited with the plan of developing our new local website which will provide much needed flexibility and a new CRM system. We welcome Harcourts Karina to be part of Harcourts Indonesia’s family.

Harcourts Xhome

The Annual Awards is coming in February which will be our second virtual awards event. We look forward for new faces to join the rank of top performers. It will be another exciting day to celebrate and recognize those achievements.

Nandar

Harcourts Tomang and Harcourts Central Park 22 INSIDE Harcourts

Harcourts Property

Harcourts Viva Pluit, celebrated Christmas

Gunawan

CEO, Harcourts Indonesia nandar@harcourts.co.id

IN FINANCIAL

GETTING LOAN-READY FOR 2022

Over the past few decades, the Australian property market has continued to grow exponentially, defying all odds in the wake of the global financial crisis (GFC) and a pandemic. Across the ditch in New Zealand, the situation is much the same, with Government recently introducing restrictions to help cool a red-hot property market. Along with historically low interest rates across Australasia, making borrowing money more affordable for many, consumers’ spending habits have changed as a result of restricted choices. At the same time, more people are saving because of concerns around job security, all of which is driving increased demand for property and greater spending power. For those considering buying property in 2022, there’s a lot to grapple with, including the way properties are being bought and sold post-pandemic. While there’s never been a better time to invest in property, having an experienced mortgage professional on your side is increasingly advantageous.

Tips to Help Prepare For a Loan Application 1. Review spending habits Cut back on discretionary spending. Think retail shopping, Uber Eats, AfterPay and subscriptions. 2. Start seriously saving Avoid paying LMI (Lenders’ Mortgage Insurance) and/or LEP (Low Equity Premium) by saving a bigger deposit. Download the Mortgage Express budget tool by scanning the QR code to check your numbers. 3. Get your story straight Collate all paperwork including details of any Covid support received in 2021. 4. Clear your debt Pay down debt, check your credit report and sort out any issues. Knowing your own credit score gives you confidence; to get your free personal credit check visit: moneysmart.gov.au/managing-debt/credit-scores-and-credit-reports

Download the Mortgage Express budget tool by simply scanning the QR code:

5.Grow your own knowledge Use these online tools and calculators in Australia and New Zealand to crunch your numbers in a hurry. Read reputable blogs, and talk to a Mortgage Express professional at the start of your property journey.

Australia www.mortgage-express.com.au

New Zealand www.mortgage-express.co.nz INSIDE Harcourts 23

IN CLIENT EXPERIENCE

CX IN H360 HAS ARRIVED! See all of your vital client experience data in one simple-to-use dashboard. Until now, if you wanted a personalised view of the CX performance for your franchise, office or individual sales consultants you needed to purchase a Qualtrics dashboard. That has now changed with the introduction of CX in H360. While Qualtrics continues to provide the means for sending surveys and collating client responses, all that data is now pushed to H360 where we have built a new dashboard to let every member of the Harcourts team see the CX performance for their individual franchise, office or agents (with the view controlled by log-in privileges). CX in H360 is available now and offers a virtually real-time view of CX feedback. Here are just some of the features of the new dashboard: • Business owners can see the CX performance for their franchise overall, as well as the performance of each office in the franchise, and each individual agent across the offices. • An instant comparison is available for both the Region/State and overall National average Net Promoter Score (NPS) for the corresponding time period. • For the first time, there is an estimate of the ‘future value’ created by happy clients, based on rigorous market research of how many people clients have actually persuaded to list with Harcourts s a result of their experience. • A detailed breakdown of the all the testimonials and feedback received from clients. • A section dedicated to those clients who are less than happy, helping offices manage any issues before they spill out onto social media platforms, etc. We have also included the negative effect these clients can have on future value by dissuading clients from listing with us. At a time of ever-growing competition, it is vital that every member of the team is able to easily access the latest client feedback and put it into a useful context though comparison with the Harcourts network. CX in H360 now provides that functionality without any additional fee.

Alistair

Wright

Harcourts Client Experience Manager alistair.wright@harcourts.net

24 INSIDE Harcourts

How to access CX in H360 1. Login You will need a log-in to H360. Many offices already have this but if not please contact the Helpdesk for your country and they will advise on obtaining one. 2. Personalised access Data access is determined by job role of the log-in owner – for example, a business owner will be able to see results for all offices in their franchise, while an office manager will only be able to see the detailed results for their office. They can however see the average for the franchise overall for comparison purposes. It is only ever possible to see personalised CX data within a business of course, never for offices/agents from another franchise. 3. Go to Menu Select the CX dashboard from the H360 menu. 4. Date Range Chose the date range you wish to view (fully customisable from ‘All Time’ to just yesterday). 5. Auto Update The dashboard automatically updates all data based on the selected date range, including a comparison for CX performance between an office/franchise with the Region/State and Country across the same time period.

IN CLIENT EXPERIENCE

CX IN H360

All of your results and insights in one convenient, simple to use location. You can now access all your CX information in H|360, selectable by date range to help you ensure everything is heading in the right direction.

The NPS for your franchise or office, as well as a useful comparison for your Region/ State and Country over the same time period.

Results breakdown by sellers and purchasers.

The number of 10/10 results, making it easy to recognise top-performing agents.

Full details of office & agent CX performance for your franchise

An estimate of the ‘future value’ your respondents will create.

Tools to help reach out to detractors, addressing concerns wherever possible.

All the latest testimonials, with contact details to facilitate follow-up.

All the information to nurture and leverage relationships with your most satisfied clients.

The CX dashboard is available to every franchise with an H|360 log-in. Guidance is built in to the dashboard but if you require any assistance simply contact cx@harcourts.net.

INSIDE Harcourts 25

IN ACADEMY

On the ground, lifting performance. One of the things that makes Harcourts truly special is that we invest heavily in the growth of our people. Around the globe we have many training professionals that know real estate, who are here to help you on your journey to success. Meet some of the team supporting you...

nia TaGREIG Head of Academy

Harcourts New Zealand

o JABEL

Network Performance Coach Harcourts New Zealand

arb BDING Academy Trainer

Harcourts New Zealand

n a g e M HAMPTON Academy Trainer

Harcourts TAS & VIC

26 INSIDE Harcourts

Kia ora, my name's Tania Greig. Prior to becoming a trainer, I was selling real estate in Conifer Grove, South Auckland, and before that I was a high-school teacher. Training for me is an opportunity to help people uncover their potential, help them with their self-belief and achieving goals. When it comes to training sessions, one of the things I enjoy most is a good old fashioned role-play, where everyone learns from each other!

Hi there! I'm Jo Abel and I love helping others achieve their goals. After 15 years in real estate, I became a certified high performance coach. Becoming a trainer was an easy decision because I wanted to help others have the same success that real estate has brought me. It's incredibly fulfilling for me to see someone have an "aha" moment or hear about their success stories after my training has made an impact.

Hi, I'm Barb Ding. I started as a rookie in 1997. By 2000, I was recognized as a high performing auction agent and was offered a branch manager role in 2006. I loved playing a part in the success of my team – seeing them thrive is what makes me happy. As a trainer, what I enjoy most is imparting knowledge, experience, and facilitating an inclusive learning environment. It's so rewarding to see someone make a visible change and improve their performance as a result. Hi, I'm Megan Hampton. Prior to becoming a trainer, I worked in the industry for 10 years. I owned my own independent real estate business with two offices. Now 17 years in, what I love most about my current role is that it's solely about helping people be better. It's great to see students make a connection with people from other offices and form those support networks. Fulfillment for me comes from seeing people succeed.

IN ACADEMY

ay RBRINCAT Academy Trainer

Harcourts South Australia

enni JWOOD Academy Trainer / BDM

Harcourts Western Australia

m ToVAN Academy Trainer

Harcourts QLD & NSW

obyn REVANS Business Development Manager Harcourts South Africa

ody DHANDOKO Head of Academy

Harcourts Indonesia

Hello, I'm Ray Brincat. Prior to becoming a trainer, I was a sales consultant for 10 years in the south-west suburbs of Adelaide. I then accepted a role as trainer at REISA before joining Harcourts in 2015. I became a trainer because I've always enjoyed helping other sales consultants and property managers. What I love most is the group interaction in the training room; it's where I feel most fulfilled when imparting my knowledge and experience.

Hi, I'm Jenni Wood. I’ve been in real estate for over 34 years. I became a trainer because I love helping people; giving them the tools, systems, knowledge and resources to be their very best. Helping them through this journey brings me the greatest joy and job satisfaction. I'm proud of the connections I've made across the Harcourts Western Australia network, and seeing their professional and personal growth is what I enjoy most.

I am Tom Van, the academy trainer for QLD & NSW. I was welcomed back to Harcourts late last year with more than a decade of experience in a variety of high performing, corporate sales roles. Including time on the front-line as a licensed real estate agent across two of our Harcourts businesses. I bring a wealth of knowledge around best practice in selling real estate and my focus is to ensure that our people are supported through training and development so they can achieve their goals. Hallo! Hoe gaat dit? My name is Robyn and I have been in the Real Estate Industry for 19 years. I started off by selling property, but when I was offered the opportunity to manage a multi-office franchise, I took it. And then when the opportunity to join the Harcourts South Africa team came along, I grabbed it with both hands. I am passionate about growing and empowering people to become successful and productive real estate agents. Apa kabar? I am Dody Handoko, the Head of Academy for Harcourts Indonesia. I've been with the Harcourts Indonesia team since 2011. In my role I develop training modules, organise training for the Indonesian network, work closely with the rest of the team on business plan reviews and visit offices when I can for on-site training. Sampai jumpa!

IN TOUCH

WHAT DOES YOUR FUTURE LOOK LIKE?

FACING FACTS

Appreciation Projections Over 20 Years

Too many people in the real estate industry;

Residential city property has an unequalled track record for high and consistent capital growth. For the past 25 years the average property has increased in value just under 10% each year, doubling in value every seven years. If you purchase a property worth $500,000. Today, then in seven years the same property will be worth $1 million and in fourteen years it would be worth $2 million.

• Live for today without preparing for the future • Reach retirement age and can’t afford to stop working • Help their clients to invest in property but do not do so themselves The following is a guide to help you; • prepare for an independently secure future • build wealth through property investment

Why invest in property I don’t know about you, but no one is knocking on my door to give me money, not even to invest in shares but when it comes to buying Real Estate, banks want to give me money. They know, over time, the value will go up and their investment is safe because it is secured by a property asset. • Your property increases in value. Most often property will experience between a 7 - 10% increase in value each year. On a $500,000 property that is equivalent to putting aside $50,000 of savings each year. • Your property earns you an income through rental fees. Most often the majority of your mortgage repayments are paid by your tenants. • You can increase the value of your property through home improvements. Much of what you spend will be returned to you as improvements are tax deductable. • You can claim tax on your property. The interest you pay on your purchase is tax deductible. You can claim depreciation tax on the building each year. • You can raise cash on your property. You don’t have to sell your asset to receive any increase in its value, instead you can borrow against your improved equity. If you have a good credit card rating or a willing guarantor (thanks Mum and Dad!), banks will consider loaning on property with as little as a 5% deposit. Have one of our mortgage brokers shop around on your behalf. Its free and can save you thousands of dollars.

28 INSIDE Harcourts

The following illustrates a $500,000 property value increase per year; over 20 years: 3.5m 3m 2.5m 2m 1.5m 1m 0.5m 5 years

10 years Pessimist

15 years Realist

20 years Optimist

These figures are based on one property. If you bought an investment property every 2 years for the next 10 years your portfolio would be worth in excess of $10 million dollars. There are those who buy property to renovate and sell on quickly for a profit. The reliability, affordability and speed of tradespeople play a huge part as does the market climate. Also in many countries profit is heavily taxed. Building a property portfolio is actually a long term activity. True wealth will be achieved over years of holding on to great properties and good tenants. We can all look back and say “I wish I had bought a property 10 years ago when they were so much cheaper.”

IN TOUCH

There is never a better time to buy real estate than today. Make it your goal to buy an investment property!

The best time to buy a home is always five years ago. Ray Brown

Don’t wait to buy real estate. Buy real estate and wait.

99% of all millionaires become so through owning real estate. The wise young person or wage earner of today invests their money in real estate.

Will Rogers

Andrew Carnegie

Saving for your deposit Your income may vary, especially if you are in sales. Draw a responsible salary, the same amount each month, paid into your personal transaction account with a direct debit card to easily access your money and pay for day-to-day expenses. Open a savings account and set up an automatic transfer of 10% of your salary to go into it each payday.

INCOME (possibly a joint account)

PERSONAL SALARY Monthly

4 ESSENTIAL EXPENSES (Automatic Payments)

INCOME TAX (10-15%)

SAVINGS ACCOUNT (10% of salary)

TRANSACTION ACCOUNT (Month to Month)

Megan Hampton Announced as Inspirational Woman Ambassador for Victoria & Tasmania

MONTHLY PERSONAL EXPENSES

Irene

Green

INVESTMENTS Property

A long standing and valued member of the Harcourts family for over nine years, Megan has always been an avid supporter of Inspirational Women (IW) attending every event and even stepping bravely to the podium to share her own personal story. We are more than excited to announce Megan’s appointment as IW ambassador for both Tasmania and Victoria. Megan will help our Inspirational Women write and deliver their speeches and work closely with our events managers to continue the momentum our Vanessa Maher and Anna Gooch began. Thank you Megan, you are not only an inspiration but a wonderful role model for our young women.

Scan the QR Code to download our free booklet ‘Your future’ for more information including types of property to invest in and preparing to invest.

Director of Professional Development / Founder Inspirational Women irene.green@harcourts.net

INSIDE Harcourts 29

IN FOUNDATION

NEW ZEALAND UPDATE Twelve New Zealand Hospices Benefit from Harcourts Foundation Grants

Hospices around New Zealand have benefitted from more than $30,000 in specialised equipment, thanks to recent grants through the Harcourts Foundation. The $30,729 in grants – covering costs for items ranging from oxygen concentrators and mattresses to syringe drivers and cushions for wheelchairs – were presented to twelve hospices through the Foundation’s Hospice NZ Grants Programme. “It’s an extra-special honour to work together with Hospice NZ on their fundraising programme,” says Harcourts New Zealand Managing Director Bryan Thomson. “We have a huge amount of respect for what Hospice achieves in the community, and our entire team supports the benefits that it gives to anyone who needs it.” Hospice NZ acting chief executive Wayne Naylor says the Harcourts Foundation grants are generous and welcome. “It’s gestures such as those from the Harcourts Foundation that give hospices an opportunity to fund such important items that directly benefit the last days of someone’s life.”

AUSTRALIA UPDATE

The Hospice NZ Grants Programme helps hospices purchase specialised equipment.

The 2021 Hospice NZ Grants have been allocated to: Waipuna Hospice, Tauranga two syringe drivers & lock boxes Franklin Hospice, Auckland one oxygen concentrator and three nebulisers Hospice Marlborough, Blenheim mattress, five overbed/wheelchair tables, over-bed table top and 10 urinal bottles; Hospice Tairawhiti, Gisborne five pressure redistributing cushions for wheelchairs; Hospice West Auckland syringe driver & lockbox;

Hospice Whangarei two hyper airbed mattresses; Lake Taupo Hospice specialist portable bed, anti-pressure mattress & two over-bed tables; Mercy Hospice, Auckland syringe driver & lock box; North Haven Hospice, Whangarei alternating air mattress; Rotorua Community Hospice three repose contur sets; Te Omanga Hospice, Lower Hutt two pressure-relieving mattresses; Totara Hospice, Auckland portable oxygen concentrator.

CareFlight grant report

Can:Do 4Kids grant report

The Harcourts Foundation grant has generously allowed for a richer and more diverse range of Can:Do 4Kids run youth program activities and experiences to be provided for the social group members, as well as providing an opportunity for other students who are deaf or hard of hearing, to take part in an experiential day at CanDo South. “We would like to offer our sincere thanks to the Harcourts Foundation for their support for this project.”

Suited to Success grant report In 2021, Suited to Success with support of The Harcourts Foundation: • Supported 775 people in overcoming barriers to employment • Delivered 862 styling and career support sessions • Gifted our clients with 5,505 pieces of clothing • Worked with 121 community partners who referred clients to us “Small charities like Suited to Success are so reliant on community support to survive and thrive – and I am so grateful that our community includes The Harcourts Foundation.” 30 INSIDE Harcourts

“Thank you for your generous support of CareFlight’s Sick and Injured Kids in the Bush program. Your support will allow Tasmanian remote health workers to receive the highest quality of training that will help save the lives of seriously ill and injured children. “

Round 51 Grants During Round 51, six grants were made to community organisations across Australia totalling over $44,600. Thank you to all those offices and individuals that made these grants possible and for your ongoing support of the Harcourts Foundation. A list of the organisations we’ve supported this round are below: Queensland • The Property Industry Foundation Tasmania • Surf Life Saving Tasmania Inc • Rural Alive & Well Inc

South Australia • United Way South Australia Incorporated • Adelaide and Hills Koala Rescue • Community Living Australia

IN FOUNDATION

SOUTH AFRICA UPDATE Harcourts Foundation 12 Days of Christmas Thank you from the bottom of our hearts to each and every one of the Harcourts offices who took part, for being the hands that extend into our communities to give the gift of hope to those most in need, fulfilling one of our most important promises of giving back to our communities as much as we can, wherever and whenever we can.

Harcourts Foundation’s 12 Days of Christmas was without a doubt one of our most successful, greatest and most heart-warming campaigns to date, and we couldn’t be prouder of the generous offices who donated their funds and dedicated their days to make a serious difference within their communities in the name of Harcourts.

Harcourts Beachfront ACVV PE Suid

Harcourts Equity KZN Puppy SOS

Harcourts Simon’s Bay TEARS Animal Rescue

Harcourts Mandela Bay Tree of Joy

Harcourts Dunn Pumpkin Ministries

Harcourts Summerton MTR Smit Children’s Haven

Harcourts Upper Highway Rainbows & Smiles

Harcourts Rhino The Cradle of Hope

Harcourts Two Oceans Julia’s Amazing Grace

Harcourts West Coast Langebaan Animal Shelter

Harcourts Cyan Kriel Cosmos Children’s Haven

Harcourts Cyan Middelburg Middelburg Outreach Centre

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INSIDE Harcourts 31

IN VIEW

7 1. Congratulations to our peer elected business planning champions from the Harcourts Australia and International leadership team. | 2-3. An outstanding two days of learning, growth and collaboration at the Harcourts Australia and International Leaders Business Planning sessions. | 4. Harcourts South Africa’s Pieter Wagner has new wheels, and they look amazing! | 5. Harcourts Australia CEO Adrian Knowles supporting Harcourts WA CEO Clayton Treloar attend the recent Business Planning sessions in Brisbane, thanks to COVID travel restrictions. | 6. The unveiling has begun… | 7. Aaron Davis, Harcourts New Zealand Auctioneer says, “summer auctions in Auckland call for swift outfit changes!”

8-9. Harcourts Victoria’s Business Owner Christmas Party was a long awaited celebration in 2021! | 10-12. Harcourts North America’s Business Owner Holiday Party looked like quite the fun affair! | 13. Harcourts Mandurah ran a “best dressed pet competition” in the lead up to Christmas. The winner was the cutest Christmas puppy, Bohdi! The team loved having puppy cuddles when Bodhi and his owner came in to collect their prize. | 14. Harcourts NZ sales person, Trudi Szytkiel, get’s extra creative with her marketing. | 15. Farewelling Mortgage Express NZ CEO David Gopperth aka ‘Goppy’ with a team brunch! The team are definitely going to miss his great stories and positive energy! | 16. The Auckland corporate team do yoga in the park. 32 INSIDE Harcourts

IN VIEW

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INSIDE Harcourts 33

IN VIEW

17. Whakatane tennis team ‘Harcourts Hotshots’ finished third in their competition. Well done! | 18. Harcourts Team Taranaki out and about for Keep New Zealand Beautiful Clean-up Week. 19 Harcourts Kaiapoi Branch Manager Dawn Sheard and the team hover boating down the Waimakariri River. | 20-23. Harcourts Whanganui double decker mystery bus tour. | 24. Nigel Bowden Harcourts Accommodation Centre Christchurch 30 years of service. | 25. Harcourts Grenadier Survivors Club celebration (10 years+). | 26. Carol Smith from Harcourts Christchurch City celebrates 30 years of service. | 27. Introducing Harlow the latest furry staff member to the Harcourts Carrum Downs family. Boy did she cause quite the stir when she visited. 34 INSIDE Harcourts

IN VIEW

28-31. Harcourts Western Australia Christmas Party and Quarter 2 Awards celebrations for 2021. | 28. Harcourts Rockingham | 29. Harcourts Initiative | 30. Harcourts Busselton | 31. Harcourts Applecross | 32. Harcourts International Chief Operations Officer Andrew Friebe takes out a win at the 2022 Australian Road Cycling National Championships. A huge congratulations for a huge effort! | 33. Executive Director of Operations Mike Green ready to present to Australian and International leadership about the Business Planning Process earlier this year.

INSIDE Harcourts 35

IN AWARDS NEW ZEALAND | Top 20 Sales Consultants TOP 20 SALES CONSULTANTS (OCTOBER) 1

Cameron Bailey Papanui

Diego Traglia Massey North

Tina Gao Botany

Yvenna Yue Hamilton Central City

Alison Aitken Christchurch City

Michelle Fu Papanui

Fiona Li Henderson Heights

Glenn Green Bell Block

Hamish Walker Queenstown

10 Corina Grey Ilam 11 Paula Ritchie Paremata 12 Todd Cooper Orewa 13 Lin Ma Avonhead 14 Mary Turnbull Papanui

Scott Ledger Upper Hutt

15 Alison Aitken Christchurch City

Michelle Fu Papanui

16 Megan Osborne Queenstown

10 Alison Aitken Christchurch City

17 Fiona Li Henderson Heights

11 Wanly Tsang Browns Bay

18 Katie Wardenburg Pauanui

12 Paula Ritchie Paremata

19 Abbey Davis Epsom

13 David Ding Glenfield

20 Mary Turnbull Papanui

14 Anna Byron Hobsonville

TOP 20 SALES CONSULTANTS (YTD, DECEMBER 2021)

15 Glenn Green Bell Block

Cameron Bailey Papanui

16 Nic Ebert Milford

Diego Traglia Massey North

17 Katie Wardenburg Pauanui

Yvenna Yue Hamilton Central City

18 Bobby Sapra New Lynn

Lisa Cao Flat Bush

19 Anita Dobson Silverdale

20 Jordan Selwyn Milford

Aman Gulia Mt Albert

Wanly Tsang Browns Bay

TOP 20 SALES CONSULTANTS (DECEMBER)

Aman Pannu Botany

Fiona Li Henderson Heights

Michelle Fu Papanui

Cameron Bailey Papanui

15 Mark Wang Papanui

16 Wanly Tsang Browns Bay

Karl Vermeulen Howick

17 Gavin Roberts Milford

Hamish Walker Queenstown

18 Tim Cook Palmerston North

Yvenna Yue Hamilton Central City

19 Paul Nichols Fendalton

Lin Ma Avonhead

20 Karl Vermeulen Howick

Wanly Tsang Browns Bay

Lisa Cao Flat Bush

TOP 20 SALES CONSULTANTS (NOVEMBER)

Diego Traglia Massey North

Kris Cunningham Smales Farm

1 2 3 4 5 6 7

Aman Pannu Botany Diego Traglia Massey North Cameron Bailey Papanui Aman Gulia Mt Albert Yvenna Yue Hamilton Central City Looie James Albany Fiona Li Henderson Heights

36 INSIDE Harcourts

10 Damien Henaghan Milford 11 Jordan Selwyn Milford 12 Jeneen Binsted Warkworth

10 Alison Aitken Christchurch City 11 Karl Vermeulen Howick 12 Tina Gao Botany 13 Lin Ma Avonhead 14 David Ding Glenfield 15 Glenn Green Bell Block 16 Scott Ledger Upper Hutt 17 Kris Cunningham Smales Farm 18 Paula Ritchie Paremata

13 Harsh Kathuria Papatoetoe

19 Abbey Davis Epsom

14 Maree Gray Milford

20 Hattie Liu Takapuna

IN AWARDS NEW ZEALAND | Awards Results Q3 – October to December 2021 TOP NATIONAL SALES CONSULTANT OCT

Cameron Bailey Papanui

NOV

Aman Pannu Botany

DEC

Cameron Bailey Papanui

TOP NATIONAL RESIDENTIAL SALES CONSULTANT OCT

Cameron Bailey Papanui

NOV

Aman Pannu Botany

DEC

Cameron Bailey Papanui

TOP NATIONAL LIFESTYLE & RURAL SALES CONSULTANT OCT

Yvenna Yue Hamilton Central City

NOV

Cathy Scott Taradale

DEC

Andy Nurse Belfast

DEC

Theo de Leeuw NAI Harcourts Hamilton

NOV

Sean Stephens NAI Harcourts Hamilton

DEC

Hamish Walker Queenstown

OFFICE - REVENUE

OCT

NOV

DEC

NOV

DEC

NOV

Queenstown

Paremata

Milford

Hamilton Hillcrest

Papatoetoe

Papanui

Christchurch City

TOP MULTI OFFICE FRANCHISE FOR REVENUE PER SALES CONSULTANT OCT

Gold Real Estate Group Ltd

Massey North

Team CHB Ltd

Papanui

Four Seasons Realty 2017 Ltd

Christchurch City

Gold Real Estate Group Ltd

Milford

Team CHB Ltd

Papanui

New Age Realty Ltd

Gold Real Estate Group Ltd

Team CHB Ltd

Arrow Realty Ltd

Christchurch City

Milford

NOV

DEC

TOP MULTI OFFICE FRANCHISE FOR REVENUE

SMALL OCT

NOV

DEC

OCT

Cooper & Co Real Estate Ltd

The Palms

Grenadier Real Estate Ltd

Hanmer Springs

Gold Real Estate Group Ltd

Pauanui

Cooper & Co Real Estate Ltd

Bell Block

Grenadier Real Estate Ltd

Matakana

Gold Real Estate Group Ltd

Matakana

Cooper & Co Real Estate Ltd

Snells Beach

Grenadier Real Estate Ltd

Pauanui

Gold Real Estate Group Ltd

Bell Block

Henderson Heights

Orewa

Botany

Bell Block

Rolleston

The Palms

Henderson Heights

Orewa

Paremata

Tauranga - Cherrywood

Avonhead

Rolleston

Henderson Heights

Lincoln

Whakatane

NAI Harcourts Hamilton

LARGE

Smales Farm

OCT

Papanui

Queenstown

Massey North

Milford

NOV

DEC

Botany

Three Kings

Avonhead

Papanui

Botany

Palmerston North

Paremata

Avonhead

NOV

OCT

MEDIUM

MEDIUM OCT

DEC

OFFICE - REVENUE PER SALES CONSULTANT

SMALL OCT

Avonhead

LARGE

TOP NATIONAL NAI SALES CONSULTANT OCT

NOV

DEC

TOP PROPERTY MANAGEMENT OFFICE REVENUE Monarch Realty Ltd TOP PROPERTY MANAGEMENT OFFICE – BUSINESS DEVELOPMENT Titanium Real Estate Ltd TOP PROPERTY MANAGEMENT OFFICE – ORGANIC GROWTH Grenadier Rent Shop Ltd TOP PROPERTY MANAGEMENT OFFICE EXCELLENCE Grenadier Accommodation Centre Ltd TOP PROPERTY MANAGER Jen Neil Grenadier Accommodation Centre Ltd TOP PROPERTY MANAGEMENT BUSINESS DEVELOPMENT MANAGER Lynne Cawthorn Holmwood Real Estate Ltd

INSIDE Harcourts 37

IN AWARDS AUSTRALIA | Top 20 Sales Consultants TOP 20 SALES CONSULTANTS (OCTOBER) 1

Rochelle Adgo Harcourts Solutions

Eric Hartanto Harcourts Applecross

Kate Smith Harcourts Smith RLA 242793

Phillip Wieland Nutrien Harcourts Rockhampton

Jeremy Wilkinson Harcourts Launceston

Marcus Washington Harcourts Pakenham

Tolemy Stevens Harcourts Coastal

Nola Tully Harcourts Elite Agents

Guy Powell Harcourts Coastal

10 Mario Tucci Harcourts Rata & Co 11 Cara Bergmann Harcourts Solutions - Albany Creek 12 Katrina Walsh Harcourts Coastal 13 Bruce Liu Harcourts Judd White 14 Shiv Nair Harcourts Hills Living 15 Ricky Randhawa Harcourts Mernda

Damien Freney Nutrien Harcourts GDL Rockhampton

14 Glenys Pitkin Harcourts Coastal - Paradise Point

Bill Hamilton Nutrien Harcourts GDL Rockhampton

15 Christine Tucker Harcourts Coastal

John Morris Nutrien Harcourts Kerang

16 Andrew Drane Harcourts Hills Living

10 Marcus Washington Harcourts Pakenham

17 Tolemy Stevens Harcourts Coastal

11 Hanan Cawley Harcourts Coastal

18 Jemma Morris Harcourts South Coast RLA 228117

12 Jimmy Lu Harcourts Vermont South

19 Nola Tully Harcourts Elite Agents

13 Brad Johnston Harcourts Property Centre

20 Johnny Lin Harcourts Pinnacle - Aspley

14 Ed Cherry Harcourts Coastal

TOP 20 SALES CONSULTANTS (YTD, December 2021)

15 Andrew Magro Harcourts Exclusive

Tony Maguire Nutrien Harcourts Tasmania

16 Tim Wooley Nutrien Harcourts Port Augusta RLA102485

Rochelle Adgo Harcourts Solutions

17 Eric Hartanto Harcourts Applecross

Eric Hartanto Harcourts Applecross

18 Carmen Briggs Harcourts Solutions - Inner West

Tolemy Stevens Harcourts Coastal

19 Guy Powell Harcourts Coastal

Andrew Chrysanthou Harcourts Unlimited

20 Greg Mainstone Harcourts Rouse Hill

Katrina Walsh Harcourts Coastal

TOP 20 SALES CONSULTANTS (DECEMBER)

Cara Bergmann Harcourts Solutions - Albany Creek

16 Mark Forde Harcourts South Coast RLA 228117

Andrew Chrysanthou Harcourts Unlimited

17 Aiden Wilcox Harcourts Northern Rivers

Rochelle Adgo Harcourts Solutions

Kate Smith Harcourts Smith RLA 242793

18 Wendy Squibb Harcourts Devonport & Shearwater

Katrina Walsh Harcourts Coastal

Chrese Morley Harcourts Ascot

19 Patrick Ivey Harcourts Property Centre

Tim Gladman Nutrien Harcourts Warrnambool

20 Carly Frost Harcourts Wine Coast RLA 249515

Jeanette Laffan Nutrien Harcourts Kilmore

Tony Maguire Nutrien Harcourts Tasmania

TOP 20 SALES CONSULTANTS (NOVEMBER)

Cara Bergmann Harcourts Solutions - Albany Creek

Sally Douglas Nutrien Harcourts Wagga Wagga

Eric Hartanto Harcourts Applecross

Tony Maguire Nutrien Harcourts Tasmania

Tolemy Stevens Harcourts Coastal

Andrew McCallum Nutrien Harcourts GDL Dalby

Stuart Reeder Harcourts Coastal

Chrese Morley Harcourts Ascot

Rochelle Adgo Harcourts Solutions

38 INSIDE Harcourts

10 Kate Smith Harcourts Smith RLA 242793 11 Carmen Briggs Harcourts Solutions - Inner West 12 James Thomas Nutrien Harcourts Narrabri 13 Jim Ritchie Nutrien Harcourts Glen Innes

10 Carmen Briggs Harcourts Solutions - Inner West 11 Jeanette Laffan Nutrien Harcourts Kilmore 12 Christine Tucker Harcourts Coastal 13 Andrew Jakins Nutrien Harcourts Goondiwindi 14 Marcus Washington Harcourts Pakenham 15 Patrick Ivey Harcourts Property Centre 16 Shaun Bourke Harcourts Coastal 17 Alison Hobbs Harcourts Mandurah 18 Glenys Pitkin Harcourts Coastal - Paradise Point 19 Sally O’Neill Harcourts Coastal - Paradise Point 20 Johnny Lin Harcourts Pinnacle - Aspley

IN AWARDS SOUTH AFRICA | Awards Results Q3 – October to December 2021 TOP 20 AGENTS (COMMISSION) 1 2

Maureen Nel Harcourts Winelands Michael Pashley / Team Pashley Harcourts Platinum

Ryan Kourie Harcourts Rhino

Justin Nebrigic Harcourts Blue

Vanessa Cook Harcourts Upper Highway

Sandra Hattingh Harcourts Oyster Jeffreys Bay

Tharina Maritz Harcourts Platinum

Ann O’Gorman Harcourts Rhino

Jackie Johnson / Team Jackie Johnson Harcourts Upper Highway

10 Stephanie White Harcourts Dunn (Northern Suburbs) 11 Joey Maritz Harcourts Maritz 12 Anton Kruger / Team Kruger Harcourts Midrand 13 Liza Thomas-Westwood Harcourts Infinite 14 Alistair Ormerod Harcourts Platinum

16 Debbie Gurney Harcourts Ambers

Steve Caradoc-Davies Harcourts Platinum

17 Michelle Byres Harcourts Hilton

Louis Barbosa Harcourts Rhino/Rand

18 Edzard Barnard Harcourts House of Real Estate

Azelle and Hartwieg du Rand Legacy Inc

19 Maisaka Netshivhambe Harcourts Midrand Leonardo

Eberhard Kruger Harcourts Winelands

20 Yvette Mostert / Team Yvette and Judy Harcourts Dunn (Northern Suburbs)

TOP 3 OFFICES (UNITS)

TOP 10 OFFICES (COMMISSION) 1

Harcourts Dunn (Northern Suburbs)

Harcourts Platinum

Harcourts Rhino

Harcourts Winelands

Harcourts Upper Highway

Harcourts Blue

Harcourts Maritz

Harcourts Midrand

Harcourts Rustenburg Sales

Harcourts Dunn

Harcourts Rhino

Harcourts Platinum

TOP 3 AGENTS (UNITS) 1

Justin Nebrigic Harcourts Blue

Sandra Hattingh Harcourts Oyster Jeffreys Bay

Audrey Vorster Harcourts Gold

TOP 3 OFFICES BASED ON RENTAL INCOME

10 Harcourts Patrick & Co

Harcourts Dunn Rentals

TOP 5 BUSINESS OWNERS (COMMISSION)

Harcourts Platinum

Harcourts Rustenburg Rentals

Morne Willemse and Denis Dunn Harcourts Dunn

15 Tim Upton / Team Upton Harcourts Dunn (Northern Suburbs)

FIJI | Awards Results Q3 – October to December 2021 TOP 5 TOTAL EARNINGS 1

Hitesh Naidu Nadi

Jasmindar Singh Suva

Hennah Bolaitamana Suva

Samantha Morton Suva

Abdul Zaim Nadi

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INSIDE Harcourts 39

We take care of your clients and you get rewarded

We’ve been part of the Harcourts Family for over 10 years, providing a quality home moving service for you and your clients. Find out how we can extend your brand and service: Call 1300 554 028 Email partnersupport@harcourtsconnect.com.au