QUITO INTERNATIONAL AIRPORT CORPORATE BROCHURE
CONTENTS QUITO INTERNATIONAL AIRPORT AIRPORT MANAGEMENT DURING
COVID-19
ABOUT QUIPORT CONTACT INFO
ver. 11.2021-003
ABOUT QUITO INTERNATIONAL AIRPORT Quito, the capital of Ecuador, is a city that contrasts with harmony its historical and cultural attractions with its constant growth and modern transformation, making the city a great metropolis in which the only constant is the warmth of its people. This unique characteristic has positioned Quito as a major touristic and business destination in South America. The Quito International Airport, operated and managed by Corporación Quiport, is the main gateway to Ecuador. It opened in 2013 as the only greenfield airport in Latin America and the Caribbean. Thanks to its technical characteristics, the airport has allowed an important increase in connectivity for Quito and the country, while offering more efficient operations for airlines and enhanced services for passengers. Quito International Airport is the first and only airport in the Americas to achieve the 5 stars category awarded by Skytrax, making it one of 13 “5 star airports” worldwide. During 2019, Quito International Airport received more than 5 million passengers (International + Domestic).
Quito International Airport is one of the 13 airports worldwide and t h e s o l e airpor t in the Americas to h ave a c h i eve d t h e 5-star quality service rating from Skytrax, the most prestigious air transport services auditing company worldwide. The 5-star rating is the highest certification Skytrax awards.
QUITO INTERNATIONAL AIRPORT FROM THE SKY Gas Station / Car Rental
Police Building
General Aviation General Aviation Hangars
Cargo Logistic Center
Avianca Maintenance LATAM Maintenance Hangar Maintenance & Fire Fighters Building
Quito Airport Center
Catering Wyndham Hotel
Control Tower GSE Domestic Cargo
Passenger Terminal Building
International Cargo
MAIN CHARACTERISTICS • 1,500 hectares of total area • Aerodrome reference code 4E • 4,098m long runway • 2,400 meters above sea level • 41 meter tall ATC Tower • 8 passenger boarding bridges
• 43 fixed aircraft stands • Exclusive cargo platform and modern facilities • Efficient fuel storage facilities • Passenger terminal building with area greater than 55,000 m2 • 35 year Master Plan for sustainable growth
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Quito International Airport has become a strategic ally for the airlines. Its renewed infrastructure and permanent innovation contribute to the growth in connectivity and the arrival of new carriers.
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Marie Noelle Landázuri KLM / Airfrance Country Manager
SAFE AND EFFICIENT OPERATIONS • Aerodrome certified by the Civil Aviation Authority of Ecuador. • Improved take-off performance with more payload and fuel capacity, avoiding refueling stopover on long haul flights. • Ability for larger airplanes to operate on the 4,098 meter long runway. • ARFF response time well within ICAO standards for both runways, category 9. • 2 rapid exits taxiway for runway 36 and 1 rapid exit taxiway for runway 18. • Automatic baggage handling system. • Safe and efficient operations with lower landing and approach minimums. • Runway Center Line Lights. • 2 VOR/DME, one installed 7.5 NM North and the other 9.7 NM South. • 2 ILS/DME, operating in Cat. I. 18/36. • RVR System for Low Visibility Procedures for RWY 36.
FOCUSED ON DEVELOPING CONNECTIVITY Quiport is committed to position Quito as an important connection point in South America. The potential to develop the air connectivity offered by the Mariscal Sucre Airport is very important and has allowed us to achieve significant growth in this area. This is also possible thanks to an efficient route development strategy based on understanding the needs of airlines and showing them the connectivity opportunities for Quito and Ecuador.
OUR CONNECTIVITY STRATEGY INCLUDES:
Partnering with key stakeholders, local and national government to promote route development.
Working with each airline to develop business cases to analyze potential new routes.
Providing marketing support to promote any new frequency or route with a wide variety of communication and promotional platforms that may include airport events, magazine ads, in-airport advertising and social media posts.
Since February 2013, when we started the operation of the new airport, until March 2020, Quiport opened 10 new non-stop international destinations and attracted 9 additional airlines to serve the connectivity of the city and country.
SUSTAINED TRAFFIC GROWTH From 2012 to 2019, international passenger traffic at the Quito airport has grown significantly. In 2019, about 2.3 million international passengers were transported, representing an increase of 27% compared to 2012. In the same year, we reached the largest number of international destinations with the new routes of Dallas, Toronto, Santiago de Chile and Paris, as well as welcoming new international airlines including Air Canada, Air France, Plus Ultra, and Interjet.
The main direct destinations that represented close to 90% of international traffic during 2019 were: • Panama City
• Mexico City
• Bogota
• Atlanta
• Lima
• Fort Lauderdale
• Madrid
• Amsterdam
• Miami
GROWTH OF CARGO OPERATIONS
Quito International Airport has an integrated infrastructure system, which includes logistic facilities and an air cargo terminal, that optimizes operations ensuring proper merchandise handling. The technical characteristics of the airport allow the operation of the largest cargo aircraft.
Quito airport boasts a 209,000 square-meter cargo platform, from where more than 1.9 million tons have been exported since 2013. Air cargo traffic in Quito Airport continues to grow, including new arrivals in 2019 such as Ethiopian Cargo and DHL. In 2020, we welcomed Air Canada Cargo as well.
92% of exported products from the Quito Airport are flowers. The year-round sunlight and conditions of the surrounding areas have made Quito one of the main flower exporters in Latin America and the world. Quito International Airport is Ecuador's cargo airport.
Greater connectivity and services The Mariscal Sucre Airport was awarded in the 2018 and 2019 the Air Cargo Excellence Awards with the Diamond prize in the up to 399,999 tons/year category, Best Cargo Airport in Latin America and Best Specialized Cargo Airport in the World prizes, as well as in 2020 the Diamond prize in the up to 399,999 tons/year category.
During 2020, cargo operations remained open and performed successfully.
QUALITY SERVICES FOR PASSENGERS Quito International Airport has a customer-centric approach and hence offers a variety of services in order to enhance the passenger experience. • Under the brand name Mall del Cielo, the airport has a commercial area with an excellent mix of international franchises and local brands that offer the best products. • International and domestic passengers can enjoy, relax or work before their flights in the acclaimed International and Domestic VIP Lounges. • Parking service includes 1,262 spaces in modern, safe and convenient facilities. • Improved processing times for passengers with several self-check-in kiosks, e-boarding gates and self-bag drop options. • Comfortable waiting areas with free WiFi and electric charging ports for electronic devices. • Access to timely and accurate operational and commercial information via social media and a travel assistant with latest APP.
LOUNGE OF THE YEAR
2018
AIRPORT MANAGEMENT DURING COVID-19
ROUTE DEVELOPMENT DURING THE PANDEMIC 2020 has had an unprecedented impact in the aviation industry as most airports around the globe closed for several months. Since the beginning of the pandemic, Quiport's route development strategy has focused on resuming connectivity of the Quito Airport as the main gateway to Ecuador, continuing to be an important engine for the reactivation of tourism in the country. Quito Airport was the first in the region to reassume commercial operations as of June 1, 2020 after implementing several processes and biosafety measures to ensure passengers, users and employees were safe. Quiport has divised a plan for the recovery of air services that has four main pillars: • Strengthening of recovered routes and increase in capacity of passengers and cargo. • Recovery of routes that were in mature process before COVID-19. • New opportunities/increase of routes and frequencies. • Joint work with authorities to promote connectivity and tourism. After almost two years of operating under this "New way of travelling", we are pleased to report an increase in passenger traffic. In fact, up to November 2021, traffic at Quito airport has shown significant recovery compared to pre-pandemic levels.
QUITO INTERNATIONAL AIRPORT CONNECTIVITY 2 5
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OUR DESTINATIONS International 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Amsterdam Atlanta Bogota Fort Lauderdale Houston Lima Madrid Mexico City Miami Panama City San Salvador
Connectivity continues to recover at Quito International Airport. We connect Quito with 7 domestic and 11 international destinations.
Domestic a. Cuenca b. El Coca c. Galápagos - Baltra d. Guayaquil e. Loja f. Manta g. San Cristobal
PROVIDING A 5-STAR EXPERIENCE During the pandemic, our strategy was to gain the trust of our passengers by making them feel safe and at ease. Quiport implemented several initiatives aimed at improving processes and meeting the needs and expectations of our passengers.
KEEPING PASSENGERS SAFE • Quiport implemented biosecurity and health measures established in the ACI Aviation Business Restart and Recovery guidelines, as well as ICAO Council Aviation Recovery Task Force Recommendations, along with industry best practices. • Provided facilities for health authorities to conduct viral testing. • Achieved the Airport Health Accreditation by Airport Council International.
CARING FOR OUR PASSENGERS Gaining Passenger Trust
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• Provided constant and clear information through different channels. • We became an official source of information thanks to our strong corporate reputation. • Social media provided a constant and efficient channel of communication with passengers and users.
Reducing Passenger Stress
2
• Quiport remodeled public hall areas providing a great ambiance and comfort. • Iconic sculpture named “El Origen” (The Origin) showcases an artistic and cultural sense of place. • Installed digital advertising screens.
SMARTPHONE APP • Launched a new version of our app in September 2020. • Passengers have all the information they need for their flight. • The app is linked with Safe Airports app from ACI. • Implemented a touchless option that permits users to operate selfcheck-in kiosks using only their smartphone, thus reducing wait times in lines and unnecessary passenger contact with other people and surfaces.
PASSENGER TESTIMONIES "It’s working, the procedures are all ready, all with hand sanitizer, masks; it seems that everyone is respecting the measures and enjoying the freedom to have good health and care for the well-being of others."
"At Quito airport I find what I need to be able to travel safely."
VINIZZIO Destination: Italy
GABRIELA Destination: Germany
"Definitely all the biosafety processes and implementations at Quito airport have contributed to KLM deciding to operate at UIO on a regular basis. Our congratulations and we hope to continue advancing." LUIS SEAMAN KLM Manager in Ecuador
"Not only that Quito-Ecuador was a pioneer in restarting operations, once we adapted to their processes, we created a model for all the region based on Ecuador’s airports. Quiport in particular gave us extraordinary support. We were learning, we were testing things and thanks to the support of Quiport, with all the compliance with protocols, we were able to use this entire process as a model for the rest of the airports in the region." OMAR NOTTARO Country Manager Colombia and Ecuador American Airlines
Click and watch the documentary video UIO 2020: From uncertainty to hope
ABOUT QUIPORT Quiport is the company in charge of the construction, administration, operation and maintenance of the Mariscal Sucre International Airport in Quito, Ecuador. Quiport is formed by important companies with vast experience in the concession and operation of airports: CCR of Brazil, Odinsa S.A. of Colombia and HAS Development Corporation (HAS-DC) of the USA. Our shareholder group has a combined experience in the region with 10 airports that handle over 100 million passengers per year and about 1.1 million tons of cargo annually. The strength of the business structure and professionalism of the team behind the management and administration of Mariscal Sucre Airport have become the nucleus of a growing Airport-City that positions itself as the one of the future main centers of development of Ecuador.
South America’s Best Regional Airport
South America’s Best Airport Personnel
WINNER
2018 - 2019 - 2020
WORKING FOR AND WITH THE COMMUNITY
An airport has a positive impact on its surrounding communities, and Quito airport is eager to improve the standard of living of these communities. Airport operations resulted in the construction of new roads and the improvement of the existing ones, greater access to goods and services which expedites activities in the communities, and the creation of new businesses and job creation.
Education / Training • Scholarships • Basic conversational English • Customer Service • Health programs • Environmental education Entrepreneurship • Nuestra Huerta (shared value program) • Employment and service databases
• Compartamos ("Let's share", recycle and reuse program) Integration • Soccer & Basketball training camps • Fairs • Public-private strategic alliances
COMMITED TO THE ENVIRONMENT Quiport performs its operations on the basis of responsibility and respect for the environment. This motivates us to lead initiatives focused on processes and people to help the fight against climate change, strengthen the public’s environmental awareness, protect biodiversity and mitigate the potential negative impact the airport operations may have.
Environment • Level 3+ 'Neutrality' - Airport Carbon Accreditation • Reforestation initiatives • Water, air and soil quality monitoring • Biotic monitoring • Environmental noise monitoring
QUITO AIRPORT'S CONTRIBUTION TO JOB CREATION
38,270
JOBS CREATED NATIONWIDE
8,228
DIRECT JOBS
1,513
INDIRECT JOBS
28,528
INDUCED JOBS
*Based on a 2017 study.
• Six out of every 1,000 people in the country and five out of every 100 people in Quito are engaged in activities relating to the Quito airport.
• 19.32% of direct jobs are held by people living in the areas surrounding Quito airport.
• The average salary at the airport is 97% higher than the national average and 46% higher than the average in Quito.
WE ARE REGIONAL LEADERS The provision of safe, efficient and high-quality airport services plus the benefits brought about by the Quito International Airport operation have been recognized by the air transport industry and by passengers. Since 2014, we lead the list of World Travel Award winners in South America. Skytrax World Airport Awards has also praised our management model, which not only focuses on offering comfortable travel facilities, but also a memorable experience.
Over 35 local and international awards are not only a source of pride for the city and the whole country, but also a challenge to continue improving. The quality of our services and the consolidation of an airport responsive to the needs of the city -central to its social and economic development- are our commitment and obligation.
CORPORACIÓN QUIPORT QUITO INTERNATIONAL AIRPORT QUITO AIRPORT CENTER, 2ND FLOOR QUITO - ECUADOR TEL : +(593) 395-4260 / +(593) 395-4200 WEB : WWW.QUIPORT.COM / WWW.QUITOAIRPORT.AERO
@AeropuertoUIO /AeropuertoQuito /AeropuertoUIO