Quito International Airport
1
About Quito International Airport
3
Connecting Quito with the World Quito, the capital of Ecuador, is a city that contrasts with harmony its historical and cultural attractions with its constant growth and modern transformation, making the city a great metropolis in which the only constant is the warmth of its people. This unique characteristic has positioned Quito as a major touristic and business destination in South America.
Quito International Airport is the first and only airport in the Americas to achieve the 5 stars category awarded by Skytrax, making it one of 13 “5 star airports” worldwide.
Introduction
The Quito International Airport is the main gateway to Ecuador. It opened in 2013 as the only greenfield airport in Latin America and the Caribbean. Thanks to its technical characteristics, the airport has allowed an important increase in connectivity for Quito and the country, while offering more efficient operations for airlines and enhanced services for passengers.
5
2019 in numbers
5.02 million passengers.
13 International destinations.
13,763 average daily passengers.
61,499 flights.
168 average daily aircraft movements.
235,474 tons of cargo managed.
10 Domestic destinations.
7
General Aviation Hangars
Quito Airport Center
Police Building Gas Station - Car Rental Wyndham Hotel
General Aviation AVIANCA Maintenance HangarHangar TAME
LATAM Maintenance LAN Maintenance
Terminal Building Control Tower Catering GSE Andes - Emsa International Cargo Domestic Cargo Maintenance & Fire Fighters Building Logistic Center Tabacarcen
Main Characteristics • 1,500 hectares of total area. • Aerodrome reference code 4E. • Runway length of 4,098m. • Elevation 2,400 MASL. • 41m tall ATC Tower. • 8 passenger boarding bridges.
• Modern cargo building with capacity to handle 250,000 tons and exclusive platform (Phase 1). • Efficient fuel storage facilities. • Passenger terminal building with over 55,000 m² area. • 35-year Master Plan to allow sustainable growth according to traffic increases
UIO Airport
• 43 fixed aircraft stands.
and operational demands.
9
Safe and Efficient Operations • Aerodrome certified by the Civil Aviation Authority of Ecuador. • Improved take-off performance with more payload and fuel capacity, avoiding refueling stopover on long haul flights. • Ability for larger airplanes to operate on the 4,098 meter long runway. • ARFF response time well within ICAO standards for both runways, category 9. • 2 rapid exits taxiway for runway 36 and 1 rapid exit taxiway for runway 18.
• Safe and efficient operations with lower landing and approach minimums. • Runway Center Line Lights. • 2 VOR/DME, one installed 7.5 NM North and the other 9.7 NM South. • 2 ILS/DME, operating in Cat. I. 18/36.
UIO Airport
• Automatic baggage handling system.
• RVR System for Low Visibility Procedures for RWY 36.
11
Quiport is committed to position Quito as an important connection point in South America. The potential to develop the air connectivity offered by the Mariscal Sucre Airport is very important and has allowed us to achieve significant growth in this area. This is also possible thanks to an efficient route development strategy based on understanding the needs of airlines and showing them the connectivity opportunities for Quito and Ecuador. Since February 2013, the date on which we started the operation of the new airport, until March 2020, we had opened 10 new non-stop international destinations and attracted 9 additional airlines to serve the connectivity of the city and country. Our connectivity strategy includes: • Partnering with key stakeholders and the government to promote route development. • Working with each airline to develop business cases to analyze potential new routes. • Providing marketing support to promote any new frequency or route with a wide variety of communication and promotional platforms that may include airport events, magazine ads, in airport advertising and social networks.
Greater Connectivity and Services
Focused on Developing Connectivity
13
From 2012 to 2019, the volume of international passengers at the Quito airport has grown significantly. In 2019, about 2.3 million international passengers were transported, representing an increase of 27% compared to 2012. In the same year, we reached the largest number of international destinations with the new routes of Dallas, Toronto, Santiago de Chile and Paris, as well as the new international airlines including Air Canada, Air France, Plus Ultra, Interjet. The main direct destinations traffic during 2019 were: • Panama City • Bogota • Lima • Madrid • Miami
that represented close to 90% of international
• • • •
Mexico City Atlanta Fort Lauderdale Amsterdam
Greater Connectivity and Services
Sustained Traffic Growth
15
The Quito Airport has an integrated infrastructure system, which includes logistic facilities and air cargo terminal that optimize the operations ensuring proper handling of the merchandise. • The technical characteristics of the airport allow the operation of the largest cargo aircrafts. • Air cargo traffic in Quito Airport continues to grow, including new arrivals in 2019 such as Ethiopian Cargo and DHL. In 2020, we welcomed Air Canada Cargo as well. • 95% of exported products from the Quito Airport is flowers. Quito is one of the main flower exporters in Latin America. • The Mariscal Sucre Airport was awarded in the 2018 and 2019 Air Cargo Excellence Awards with the Diamond prize in the up to 399,999 tons/year category, Best Cargo Airport in Latin America and Best Specialized Cargo Airport in the World prizes, and 2020 the prize in the up to 399,999 tons/year category. During 2020, cargo operations remained opened and performed successfully.
Greater Connectivity and Services
Growth of Cargo Operations
17
The Quito International Airport has a customer-centric approach and hence offers a variety of services in order to enhance the passenger experience.
• Under the brand name Mall del Cielo, the airport has a commercial area with an excellent mix of international franchises and local brands that offer the best products.
• International and domestic passengers can enjoy, relax or work before their flights in the acclaimed International and Domestic VIP Lounges.
• Parking service includes 1,262 spaces in modern, safe and convenient facilities.
• Improved processing times for passengers with several self-check-in kiosks, e-boarding gates and self-bag drop options.
• Comfortable waiting areas with free WiFi and energy points for electronic devices.
• Access to timely and accurate operational and commercial information via social media and a travel assistant with latest APP.
Greater Connectivity and Services
Quality Services for Passengers
19
Airport management during covid 19
21
2020 has had an unprecedented impact in the aviation industry as most airports around the globe were closed for several months. Since the beginning of the pandemic, the route development strategy has focused on resuming connectivity of the Quito Airport as the main gateway to Ecuador; hence an important engine for the reactivation of tourism in the country. Quito Airport was the first in the region to reassume commercial operations as of June 1, 2020 after implementing several processes and biosafety measures to ensure passengers, users and employees were safe. Quiport has determined a plan for the recovery of air services that has three main pillars: • Strengthening of recovered routes and increase in capacity and cargo. • Recovery of pre-covid mature routes. • New opportunities for routes and frequencies / low cost airlines.
Greater Connectivity and Services
Route Development Strategy During the Pandemic
After a year of operating under this new way of travelling, we are happy to report more passengers passing through our facilities. In fact, the first 5 months of 2021 show a constant upward curve in international traffic.
23
11 2 6
7
10 c
5
d
2
11 4
3
b
f e a
8
g
6
1
9
Our Destinations
Connectivity continues to recover at Quito International Airport. We connect Quito with 7 domestic and 11 international destinations. International
a. Cuenca
1. Amsterdam
b. El Coca
2. Atlanta
c. Galápagos - Baltra
3. Bogota
d. Galápagos - San Cristobal e. Guayaquil
10. Miami 11. San Salvador
4. Panama City 5. Mexico City 6. Fort Lauderdale
f. Manta
7. Houston
g. Loja
8. Lima
UIO Airport
Domestic
9. Madrid
Up to May 2021
25
During the pandemic, our strategy was to gain the trust of our passengers by making them feel safe and at ease. Quiport implemented several initiatives aimed at improving processes and meeting the needs and expectations of our passengers.
Keeping Passengers Safe
Providing a 5-star Experience During the Pandemic
27
Keeping Passengers Safe
Provided facilities for health authorities to conduct testing. Achieved the Airport Health Accreditation by Airport Council International.
Keeping Passengers Safe
Implemented biosecurity and health measures established in the ACI Aviation Business Restart and Recovery guidelines, as well as ICAO Council Aviation Recovery Task Force Recommendations, along with industry best practices.
29
Gaining Passengers´ Trust • We became the official source of information thanks to our strong
corporate reputation. • Social media provided a constant and efficient channel of communication with passengers and users.
Reducing Passengers´ Stress • Remodeled public hall areas providing a great ambiance and comfort. • Iconic sculpture named “El Origen” showcases an artistic and cultural sense of place. • Installed digital advertising screens.
Gaining Passengers´ Trust
• Provided constant and clear information through different channels.
31
• Launched a new version of our APP in September 2020. • Passengers have all the information they need for their flight. • Linked with Safe Airports APP from ACI. • Implemented a touchless option that permits users to operate selfcheck-in kiosks using only their smartphone, thus reducing wait times in lines and unnecessary passenger contact with other people and surfaces.
Easing Passengers´ Process Easing Passengers´ Process
• Quiport partnered with Rappi, a popular smartphone app, to enabled passengers to advance their airport shopping in a comfortable and isolated environment and pick up their orders in a contactless fashion before reaching their gate.
33
Passengers´ Testimonies It’s working, the measurements are all ready, all with hand sanitizer, masks, it seems that everyone is respecting the measures and the freedom to have good health and well-being of others.
Vinizzio Destination - Italy
At Quito airport I find what I need to be able to travel safely.
Gabriela Destination - Germany
Airlines´ Testimonies Definitely all the biosafety processes and implementations at Quito airport have contributed to KLM deciding to operate in UIO on a regular basis. Our congratulations and we hope to continue advancing.
Luis Seaman KLM Manager in Ecuador
Omar Nottaro Country Manager Colombia and Ecuador American Airlines
Testimonies
Not only that Quito-Ecuador was the pioneer country in restarting operations. Once we adapted to the entire process that was created in Ecuador’s airports, it was used as a model to follow in the rest of the region. Quiport in particular gave us extraordinary support. We were learning, we were testing things and thanks to the support of Quiport, with all the compliance with protocols, we were able to use this entire process and obviously it served as a model for the rest of the airports in the region.
35
Click and watch the documentary video UIO 2020: from uncertainty to hope
37
More about Quiport
39
An airport has a positive impact on its surrounding communities. The Mariscal Sucre Airport is eager to improve the standard of living of these communities. The airport operations resulted in the construction of new roads and the improvement of the existing ones, greater access to goods and services which expedites activities in the communities, and the creation of new businesses.
Education / Training Scholarships Basic Conversational English Customer Service Health programs Environmental education
Entrepreneurship Nuestra Huerta (Entrepreneurship programs based on the shared value concept) Employment and service databases Compartamos (“Let’s share”) (recycle and reuse program)
Integration Soccer training schools Fairs Strategic alliances (between public and private entities)
About Corporación Quiport S.A.
Working for and with the Community
41
Quiport performs its operations on the basis of responsibility and respect for the environment. This motivates us to lead initiatives focused on processes and people to help the fight against climate change, strengthen the public’s environmental awareness, protect biodiversity and mitigate the potential negative impact the airport operations may have.
Environment Level 3+ ‘Neutrality’ of Airport Carbon Accreditation Reforestation initiatives Water, air and soil quality monitoring Biotic monitoring
About Corporación Quiport S.A.
Committed to the Environment
Environmental noise monitoring
+
43
8,228 Direct
38,270
jobs created nationwide
1,513 Indirect 28,528 Induced
6
1,000
Ecuador 5
100
Quito
• Six out of every 1,000 people in the country and five out of every 100 people in Quito are engaged in activities relating to the Quito airport. • 19.32% of direct jobs are held by people living in the areas surrounding the QIA. • The average salary at the airport is 97% higher than the national average and 46% higher than the average in Quito.
About Corporación Quiport S.A.
Quito International Airport’s Contribution to Job Creation
45
The provision of safe, efficient and high-quality airport services plus the benefits brought about by the Quito International Airport operation have been recognized by the air transport industry and by passengers. Since 2014, we lead the list of World Travel Award winners in South America. Skytrax World Airport Awards has also praised our management model, which not only focuses on offering comfortable travel facilities, but also a memorable experience. Over 35 local and international awards are not only a source of pride for the city and the whole country, but also a challenge to continue improving. The quality of our services and the consolidation of an airport responsive to the needs of the city -central to its social and economic development- are our commitment and obligation.
About Corporación Quiport S.A.
We are Regional Leaders
47
Quiport is the company in charge of the construction, administration, operation and maintenance of the Mariscal Sucre International Airport in Quito, Ecuador. Quiport is formed by important companies with vast experience in the concession and operation of airports: CCR of Brazil, Odinsa S.A. of Colombia and HAS Development Corporation (HAS-DC) of the USA. The shareholders’ group has a combined experience in the region with 8 airports that handle over 100 million passengers per year and about 1.1 million tons of cargo annually. The strength of the business structure and professionalism of the team behind the management and administration of Mariscal Sucre Airport have become the nucleus of a growing Airport-City that positions itself as the one of the future main centers of development of Ecuador.
About Corporación Quiport S.A.
About our Company
49
aeropuertoquito.aero @AeropuertoUIO /AeropuertoQuito AeropuertoUIO