QuickBooks has become an indispensable tool for managing financials, particularly for small and medium-sized businesses. One of the most important features of QuickBooks is the ability to connect with your bank accounts directly and download transaction data
This feature known as Bank Feeds saves time and minimizes errors in manual data entry. However, sometimes users encounter errors when QuickBooks is unable to download or sync with their bank accounts, and one common issue that users face is QuickBooks Bank Error 108.
Bank Error 108 typically occurs when there’s a problem connecting QuickBooks to your bank, either because of issues with the credentials, the bank's server, or other factors. In this guide, we’ll explore the causes of QuickBooks Bank Error 108, as well as step-by-step solutions to fix the problem and get your bank feeds working again
What is QuickBooks Bank Error 108?
Before we dive into the solutions, it's important to understand what QuickBooks Bank Error 108 Solution is and why it occurs. Bank Error 108 typically appears when QuickBooks is unable to retrieve bank transactions or establish a proper connection with your bank account
The error may pop up with a message like "We are unable to verify your account details at this time." This issue can prevent QuickBooks from downloading your bank transactions, making it difficult to maintain accurate financial records
Bank Error 108 usually occurs for one of the following reasons:
● Incorrect bank login credentials: If your username or password has been changed or entered incorrectly, QuickBooks will be unable to sync with your bank
● Bank server issues: Sometimes, the issue may not be with QuickBooks but with your bank's server, which can temporarily prevent QuickBooks from accessing your account
● Corrupted QuickBooks files: Corrupted or damaged QuickBooks company files can disrupt the bank feed process and lead to Bank Error 108.
● Connectivity issues: Problems with your internet connection can also interfere with QuickBooks' ability to connect to your bank and download transactions.
How to Fix QuickBooks Bank Error 108: Step-by-Step Solutions
If you're facing QuickBooks Bank Error 108, the good news is that this issue can typically be fixed with a few simple troubleshooting steps. Follow the solutions below to resolve the issue and get your bank feeds working again
Solution 1: Check Your Internet Connection
One of the most common causes of Bank Error 108 is an unstable or slow internet connection QuickBooks requires a stable internet connection to sync with your bank and download transactions. If your connection is weak, it could cause issues while trying to establish the bank feed
Steps to check your internet connection:
1 Ensure your device is connected to a reliable internet source (Wi-Fi or Ethernet)
2. Open a web browser and try loading a webpage to confirm that your internet connection is working properly
3 If the page doesn’t load, restart your router or try using a different internet connection
Once you've confirmed that your internet connection is stable, go back to QuickBooks and try updating your bank feed again
Solution 2: Verify Your Bank Login Credentials
Another common reason for Bank Error 108 is incorrect or outdated login credentials for your bank account If you’ve recently changed your banking password or username, you’ll need to update QuickBooks with the new details.
Steps to verify and update your bank login credentials in QuickBooks:
1. In QuickBooks, go to the Banking menu and select Bank Feeds.
2 Click on Bank Feed Center and choose the account that’s showing the error
3. Click on Edit Account and review the login credentials (username and password).
4 If the credentials are incorrect, update them with the correct information
5. After updating, click Save & Close, and then try reconnecting to your bank feed by clicking Update
Solution 3: Clear Cache and Cookies (for QuickBooks Online)
Corrupted or outdated cache and cookies can cause problems with QuickBooks' ability to sync bank feeds If you're using QuickBooks Online, clearing your browser’s cache and cookies may help resolve Bank Error 108.
Steps to clear cache and cookies in Google Chrome:
1. Open Google Chrome and click the three dots in the top-right corner.
2 Select More Tools > Clear Browsing Data
3. In the pop-up window, check the boxes for Cookies and other site data and Cached images and files
4 Choose All Time for the time range and click Clear Data
For other browsers (like Firefox, Safari, or Microsoft Edge), the steps are similar, but the terminology might differ slightly Refer to your browser’s settings to clear cache and cookies
Once you've cleared the cache and cookies, restart your browser and log back into QuickBooks to check if the error persists
Solution 4: Deactivate and Reconnect Your Bank Account
If the above solutions didn’t resolve the error, you may need to deactivate and reconnect your bank account in QuickBooks This step can help fix any issues with the bank feed connection
Steps to deactivate and reconnect your bank account:
1 In QuickBooks, go to the Banking menu and select Bank Feeds
2. Click Bank Feed Center and select the account that’s having the issue.
3 Click Deactivate to remove the bank account from QuickBooks
4 After deactivating the account, click Set Up Bank Feeds and follow the on-screen instructions to reconnect your bank account.
5 Enter your bank login credentials and confirm the connection
Once your bank account is reconnected, try updating the bank feed to check if the issue is resolved
Solution 5: Check for QuickBooks and Bank Server Issues
If you’ve followed all the steps above and the error still persists, the issue could be with QuickBooks servers or your bank’s online system. You can check for any reported outages or disruptions on both QuickBooks and your bank’s side
Steps to check for QuickBooks server issues:
1 Visit the QuickBooks status page to see if there are any reported server outages or issues with the bank feed service.
2 Check with your bank’s customer support to see if there are any known issues with their online banking system
If there is a server issue, you may need to wait for it to be resolved. If it’s not a server issue, you can reach out to QuickBooks support for further assistance
Solution 6: Update QuickBooks to the Latest Version
Outdated software can cause compatibility issues, leading to errors like Bank Error 108 To ensure that QuickBooks is functioning correctly, it’s essential to keep your software up to date
Steps to update QuickBooks Desktop:
1 Open QuickBooks and go to the Help menu
2. Select Update QuickBooks.
3 Choose Update Now and follow the prompts to install the latest updates
Steps to update QuickBooks Online: QuickBooks Online automatically updates, so ensure your browser is up-to-date to prevent any compatibility issues with QuickBooks
Once QuickBooks is updated, try syncing your bank feed again to see if the error is resolved.
Solution 7: Contact QuickBooks Support
If you’ve tried all the steps above and the error still persists, it may be time to contact QuickBooks support for further assistance. QuickBooks customer support can provide advanced troubleshooting to help resolve the issue
How to contact QuickBooks support:
● Go to the Help menu in QuickBooks and select Contact Us
● You can choose to chat with a support agent, schedule a callback, or browse the support articles for further guidance
Conclusion
QuickBooks Bank Error 108 can be frustrating, but with the right troubleshooting steps, you can resolve the issue quickly and get your bank feeds syncing properly again By checking your
internet connection, updating login credentials, clearing cache, deactivating and reconnecting your bank account, and ensuring your QuickBooks is up-to-date, you can fix most cases of Bank Error in QuickBooks If the issue persists, don’t hesitate to reach out to QuickBooks customer support for further assistance.
Frequently Asked Questions
What is QuickBooks Bank Error 108?
QuickBooks Bank Error 108 occurs when QuickBooks is unable to connect to your bank account or retrieve bank transactions It can be caused by issues with login credentials, connectivity problems, or bank server disruptions
How can I Fix QuickBooks Bank Error 108?
You can fix QuickBooks Bank Error 108 by checking your internet connection, verifying and updating your bank login credentials, clearing your browser’s cache and cookies, deactivating and reconnecting your bank account, or updating QuickBooks to the latest version
Can Bank Error 108 Occur due to Server Issues?
Yes, Bank Error 108 can occur if there are temporary issues with QuickBooks servers or your bank’s online system In such cases, you may need to wait for the issue to be resolved
How do I Clear the Cache and Cookies in QuickBooks Online?
You can clear your browser’s cache and cookies by going to your browser’s settings, selecting the option to clear browsing data, and choosing cookies and cached images. After clearing, restart your browser and log back into QuickBooks
Should I Contact QuickBooks Support if the Error Persists?
Yes, if you’ve followed all the troubleshooting steps and the error persists, contacting QuickBooks support can help resolve the issue with advanced troubleshooting steps