Quarriers Annual review 2020-21

Annual review 2020-21 Go to page 3

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Rising to the challenge Go to page 11

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Supported living services and care homes Go to page 21

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Services in the community

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About us

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2 Quarriers Annual Review 2020-21

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3 Quarriers Annual Review 2020-21

Rising to the challenge Throughout the pandemic, Quarriers’ priorities have been the safety and wellbeing of the people we support, our staff and volunteers. When lockdown came into effect, we worked quickly to find ways to keep delivering support safely. For our care homes and supported living services, this meant increased PPE and focusing support entirely at home; for our community-based services, it was establishing new service models to deliver support remotely. For all services and departments, it meant an entirely new way of working.

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Keepin g in touc h

The pandemic has had a significant effect on everyone’s mental health: daily life changed beyond recognition, people missed their family and friends, and as we had no idea how long lockdown would last, the weeks and months ahead looked shapeless. Many people we support were shielding, raising the question of how to keep spirits up when people were unable to leave the house for weeks on end.

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Our organisational vision of helping people to live fulfilling lives has never been more evident than in the past year.

In the most difficult of times, our staff continued to put the needs of the people we support first.

Throughout this report, you will see examples of how they supported people to take part in meaningful activities, creating structure, promoting learning, maintaining connections and raising smiles on even the darkest days.

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5 Quarriers Annual Review 2020-21

Digital appeal At the start of the pandemic, many people we support didn’t have laptops, tablets or working smartphones, or the necessary Wi-Fi or data to make calls or access online learning. But as online communication became a bigger part of our lives than we might have ever imagined, it was essential that people we support had a way to access support and contact friends and family.

Quarriers Grants and Fundraising teams were successful in securing funding through applications and an emergency appeal, providing staff and people we support with 600 devices including smartphones, tablets and Wi-Fi.

Zoom and Teams, to guided one-to-one support.

The ability to chat over video was particularly important so people we support could see their loved ones, and contributed to feelings of connection and inclusion as Zoom became a huge part of global culture. It also meant that Quarriers could deliver services online, from support groups to one-to-one sessions with mentors and key workers.

Technical knowledge varies among the people we support, so our staff worked closely with individuals and groups to develop their skills.

This ranged from simple step-bystep instructions to join video sessions on platforms such as

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6 Quarriers Annual Review 2020-21

Recruitment The need to recruit new staff who shared our values did not stop, and if anything was even more crucial to continued service delivery. As such, Quarriers developed an Emergency Recruitment Policy to make recruitment quicker and easier while not compromising on our safer recruitment guidelines.

Recognising that many people were on furlough or had recently become unemployed, we offered three-month taster contracts, giving people the opportunity to see if a career in care was for them while also earning the Scottish Living Wage.

Alistair Dickson, Director of People and Technology, talks about our digital recruitment process: https://youtu.be/1469hRqkUiM

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7 Quarriers Annual Review 2020-21

When advertising vacancies, it was important that we showed the realities of being a support worker during the pandemic. We developed a series of animations featuring common scenarios including a mother on a video call with her child in the background and a support worker wearing a face mask while at work, with voiceovers by Quarriers staff. This helped to create a fun, vibrant video campaign that stood out on social media.

We successfully recruited 145 new staff during this time, which enabled our services to continue providing the highest levels of care and support as there was cover if staff members had to self-isolate.

Care to join us?

To find out more about a career at Quarriers, contact PeopleCareers@quarriers.org.uk

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8 Quarriers Annual Review 2020-21

Keeping staff informed With a high volume of rapidly changing guidance being issued, particularly emerging information about the virus at the beginning of the pandemic, there was a danger that staff could become overwhelmed with information. Quarriers support departments therefore concentrated on collating relevant guidance and issuing daily bitesized updates, as well as maintaining an information hub on the organisation’s intranet and providing clear guidance and support regarding physical distancing, the use of PPE and later developments such as visitor protocols for visiting, self-isolating and testing.

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Feedback from the Care Inspectorate:

“Very impressive and indicates that Quarriers is in a good place with regards to combating this terrible virus and keeping service users and staff safe.

Well done.”

Services in the community >>

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9 Quarriers Annual Review 2020-21

Training Quarriers embraces a culture of continuing professional development, and our Learning and Talent Development team supports staff across the organisation to build on their knowledge and attain qualifications. Achievements over the past year include: • 87 members of staff supported to achieve a qualification.

• eLearning options rolled out to support staff to deliver care safely.

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Online versions of five core courses created to ensure continued support of knowledge and skills.

• More than 600 live training sessions delivered.

to go for it. Don’t let age be a barrier.

I was nervous about starting an SVQ as it had been many years since I had studied for a qualification, but I’m so glad that I did not let this put me off.

I not only enjoyed it immensely but feel that I have achieved something worthwhile. I received encouragement and support from throughout, and I never felt that I was on my own.”

For more information about training at Quarriers, contact alex.kelly@quarriers.org.uk

Support Worker Christine recently achieved her SVQ level 7 and said “I would encourage anyone who is thinking about undertaking an SVQ

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10 Quarriers Annual Review 2020-21

Rainbows

Creati n g art work

In the first few weeks of lockdown, the rainbow became the unofficial symbol of support for keyworkers. People we support wanted to show their appreciation and created their own rainbows to display in their windows.

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Supported living services and care homes

Quarriers runs a wide range of supported living services and care homes for adults with a disability. The challenges presented by lockdown are particularly significant for people affected by a disability.

Taking part in meaningful activities and getting out in

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the community are essential to boosting wellbeing and developing skills and confidence, so having to stay at home, coupled with missing family and friends and feelings of isolation, posed a serious risk to the mental health of the people we support.

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Quarriers staff have shown extraordinary commitment to the people we support.

Not only have they worked to keep people safe and informed, they have created opportunities to stay active, learn new skills, keep in touch with loved ones, and even have fun.

Card mak in g Cook in g

Going the extra mile

Cake maki n g

When two people we support had to self-isolate at our Southside Service, Senior Support Worker Meriem moved into the service for eight days. This was a big change for the people we support, who were used to having three members of staff looking after them, but they adapted well and showed great patience and understanding.

They stayed in touch with friends and family through video calls, and other members of staff dropped off shopping and treats to help keep their spirits up.

During this week, Meriem’s daughter turned 16 and although Meriem was unable to be with her, the people we support helped her to bake a birthday cake so they could be part of the celebrations.

The team at the service is incredibly proud of Meriem and her selfless dedication.

Sylvia enjoyed baking too

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Meaningful activities at home People we support made the most of being at home by spending time in their gardens exercising, enjoying the sunshine, decorating planters and growing vegetables and plants, including some very impressive sunflowers. After all their hard work, there was plenty of time to relax with pampering days, puzzles and board games.

Chris, supported at our Renfrewshire Supported Living Initiative, raised an amazing £1,555 for the NHS by completing over 2,000 laps of the garden in his powered wheelchair, which he moves by the use of a chin-control joystick.

knitting blankets and making cards to send to friends and family they were missing. Several services took part in the nationwide Great Big Art Exhibition, using the weekly themes to create some fantastic artwork.

The team at Merrybrook had the fantastic idea of building a snake made of painted stones outside the service, and invited people in the local area to design their own stones to add to the snake.

During winter, people spent more time indoors doing arts and crafts, including making mask clips,

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Kn ittin g

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Merrybrook sn ak e Services in the community >>

Scott taking part in The Great Big Art Exhibition

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Cook in g up a st orm

Hom e baki n g

Cooking and baking proved to be particularly popular activities, and homemade pizzas, sausage rolls, steak pie, biscuits and cakes were on the menu.

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Getting out and about in the community is such a vital part of life for the people we support, and Quarriers staff were very creative in recreating their favourite things at home. The team at our Hillside Service recreated a café, while staff at SOLE organised a seasidethemed day for Val who was missing her trips to Largs: Support Worker Margaret said “If Val can’t go to the beach, then the beach will have to come to Val!”

Let’s part y!

ay Val’s bea c h d Rising to the challenge >>

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16 Quarriers Annual Review 2020-21

Ac ti vities Quarriers takes a person-centred approach in everything we do, and our Fountainview Service is just one example of how we support people to make their own choices and shape activities that mean something to them. Events chosen by people we support in the last year include Stars In Their Eyes night, fancy dress for Halloween and Christmas, and themed meals for Chinese New Year and St Patrick’s Day. The service even staged its own Cinderella panto as theatres were closed. People we support enjoyed making decorations in advance of these events, and liked having something to look forward to.

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Stars In Their Eyes

Fa n cy dress

Making Chinese lanterns

Pa n t o ti m e

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Garden parties

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Staff supported people to stay active at home with weekly exercise sessions including dance and sit-down yoga, as well as regular walks. People were supported to try new experiences including bird watching, and staff arranged a visit from Larch Green Alpacas when lockdown restrictions were eased during the summer.

Keepi n g a c ti

ve

Feeding the alpacas

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Bi rt h da ys

And sometimes it’s the little things that put a smile on people’s faces, like Mavisbank’s fakeaways when restaurants were closed, or John, supported at Connect, having his favourite takeaway.

People may not have been able to celebrate their birthdays with all their friends and family, but staff went all out to help people we support have the best day possible, with balloons, cakes, presents and party games at home.

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Time to celebrate Finding reasons to celebrate has been so important during the past year, and our services made the most of special occasions.

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It was a very unusual Christmas for everyone, with many people unable to spend time with family or friends, but our services went all out to spread Christmas cheer safely. From impressive at-home decorations and trips to see Christmas lights in the local area to festive jumpers, delicious treats and visits from Santa, the people we support still had the chance to make some wonderful memories and have the best Christmas possible.

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21 Quarriers Annual Review 2020-21

Services in the community When lockdown began, our community-based services were faced with the challenge of adapting their service models almost overnight. The nursery at our Family Centre in Ruchazie continued to operate in line with Scottish Government guidance, while most other services moved to providing support remotely.

Our service teams sprang into action, putting plans in place and contacting people we support to let them know that we were still there for them.

Young people supported by our intandem and Coaching For Life services were able to stay in touch with their mentors and keyworkers through regular video calls, and

Rising to the challenge >>

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our schools-based mental health support services offered virtual drop-in sessions as well as one-toone appointments. Video calling enabled staff to get a real sense of how an individual was doing by observing body language, as well as making the sessions more engaging and personal.

Recognising the added pressures and new ways of learning that children faced this year, our school-based services created digital resources to help young people prepare for high school and look after their wellbeing during lockdown, and made these publically available.

Supported living services and care homes >>

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Moving up! for children handbook A up!

Moving starting high school

me Welco to high ! school

Looking after your wellbeing during Covid-19

Name :

My new school : you prepare for secondary school This booklet is designed to help easier. and make this big move a little and for P7s moving to high school, This year has been like no other about this exciting life change. we want to help you to feel positive

Staff from Quarriers Resilience for Wellbeing Service talk about support they offer: https://www.youtube.com/ watch?v=_l0l9TDFFIA>

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22 Quarriers Annual Review 2020-21

Creating opportunities for people we support to connect with people in similar situations is a vital part of many of our services, and it was important to keep these support communities alive.

Members of the Sunshine Club, an activity group run by our Renfrewshire Head Injury Service established a WhatsApp group, where members chatted daily and took pride in sharing photos of the work they had been doing to brighten up their homes and gardens. The service also launched a podcast featuring people we support talking about this experiences, helping to raise awareness of acquired brain injuries during lockdown.

To listen to the podcast click here.

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Our Epilepsy Community Outreach Service continued to run groups online every week, with special events including a Death by Chocolate Murder Mystery, while our carer support services in Aberdeen City, Aberdeenshire, Glasgow and Moray moved their extensive events programmes online.

O n l i n e e ve n t

Our teams secured significant additional funding for emergency responses to carers’ need for breaks, financial support, shopping and wellbeing, and provided opportunities for time out from their caring role with activities such as jewellery making, virtual carers cafés and cooking demonstrations on Facebook live.

The team in Moray also moved its counselling service to the NHS Near Me platform, meaning carers could still access the service when they needed it most.

s

Our services increased the frequency of their communications to ensure carers were kept upto-date with the latest guidance, as well as providing support including arranging PPE and pharmacy deliveries, and completing Adult Carer Support Plans over the phone or by video call.

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Jewellery making

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23 Quarriers Annual Review 2020-21 The Bow community café

Carers in Moray were among those who benefited from an innovative meal delivery service run by The Bow community café, which is an extension of Quarriers Arrows Service. The café is supported by volunteers and Moray Food Plus, who facilitate donations from local supermarkets such as Asda, Tesco, Grahams and Marks and Spencer, and this partnership ensures minimal food waste by preventing good quality food going to landfill.

At the start of lockdown, the team decided to develop a food

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delivery service for people in the community. Many of the families we support were shielding due to their own health or the health of a family member, making it difficult to get to the shops or foodbanks.

This initiative was a true community effort coordinated by the team at the café, volunteers and Moray Council, and resulted in over 9,000 three-course meals being delivered throughout Moray.

The food recovery approach enabled The Bow to provide

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meals free of charge for the people we support, and this was vital given that many people also experienced unemployment or a reduction in earnings because of the pandemic.

Throughout the year, the team supported people experiencing domestic violence, children and families experiencing severe financial hardship, older adults, individuals undergoing palliative care, and individuals and families supported directly by Arrows and the MIDAS teams.

This initiative gave people nourishing food, comfort, connection and support during a very difficult and scary time. The Bow’s efforts have been recognised by two letters of commendation from the LordLieutenant of Moray, stating “The extraordinary effort, thoughtful innovations, superb cooperation, selfless service and devotion to duty have been magnificent and truly inspirational.”

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Special deliveries Many services that were unable to deliver face-to-face support during lockdown made special deliveries for the people we support including fresh fruit hampers, afternoon teas and pamper packs. The team at our Resilience for Wellbeing Service delivered sunflower seeds to young people across the Borders, giving them not only an activity, but something to care for.

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Services including Opt-In 2 Communities and our Family Support Service in Dumfries and Galloway delivered activity packs, books and craft materials for young people we support. Our Supported Youth Housing Project delivered ingredients and recipes to the young people we support every week so they could join in with cooking sessions on Zoom, including a special Pancake Day session.

These deliveries helped staff to stay in touch with the people we support, reminding them that someone was thinking of them, as well as providing meaningful activities and simply brightening their day. It also meant that staff could have safe, distanced catch-ups with people we support on their doorsteps, and particularly in the early months of strict lockdown, this brief in-person contact meant a great deal.

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26 Quarriers Annual Review 2020-21

Fostering during lockdown Bak i n g

Out door a c ti vities The Sutherland family enjoying time outdoors

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The Sutherland family fosters two boys aged 11 and 17 through Quarriers Fostering Service.

Lockdown meant that support services such as respite and day support were suddenly no longer available, and the boys missed the structure of going to school. Other activities like swimming and soft play were all closed, and the local play park was padlocked shut.

The boys responded differently to each lockdown. The elder child was very anxious and frustrated during the first lockdown, but was more settled and relaxed during the second. The younger child thoroughly enjoyed home schooling, but after returning to school full of enthusiasm, he became anxious during the second lockdown as his routine was changed once again.

The Sutherland family supported the boys to keep up with their school work, enjoy their favourite activities at home and explore new interests, and despite the

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challenges they faced, created some wonderful memories together.

The good weather during the first lockdown was perfect for going out on the family’s canoe, which the boys loved, and they had lots of fun with messy play, inventing games and even welcoming a new puppy to the family.

Gordon Sutherland says “Throughout the pandemic, Quarriers has been outstanding by sharing our stress and frustrations and listening to any fears and challenges, as well as sharing our joys and happy memories. We look forward to our regular video calls with our fellow foster carers and the Quarriers team. We are extremely grateful for the down-to-earth, supportive and collegiate environment that Quarriers has created to help us do the very best we can to care for, love, protect and nurture our wonderful foster children.”

For more information about fostering at Quarriers, contact rachel.sawyer@quarriers.org.uk

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27 Quarriers Annual Review 2020-21

for groceries when the service couldn’t get delivery slots and picking up gardening equipment, and a team from Thermo Fisher gave the garden at our Rivendell Service a lift when they spent a day painting the fence.

Thank you from Merrybrook Service

lockdown and can’t wait to get started!

Our incredible volunteers mean a lot to the people we support.

They are more than people who provide help: they are friends. r

Volunteers from Thermo Fishe

Quarriers Volunteer Centre gained important Investors in Volunteering re-accreditation, recognising the contribution volunteers make. This is an integral part of our volunteer strategy.

Volunteers have continued to play a big part in the lives of the people we support during the past year. George, who has been volunteering with Quarriers for many years, has been busy delivering PPE to services, while Nancy has been doing shopping for Elizabeth and Katie.

Charlie has been volunteering at our Merrybrook Service, helping out by going to the supermarket

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Four-legged volunteers Smudge and Dot (and of course, their owner Gavin) have been encouraging Malcolm to get out for walks in the park.

Iain is a volunteer befriender for Craig, and while they haven’t been able to do all their usual activities like bowling and swimming, they kept in touch with weekly phone calls, then garden visits and walks in the local area when restrictions allowed. They made a list of activities to look forward to after

Supported living services and care homes >>

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For more information about volunteering at Quarriers, contact volunteer.centre@quarriers.org.uk

u Th a n k yo s! vol un t eer

Malcolm, Smudge, Dot and Gavin at the park Helping with shopping

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Glasgow n t re Sc ien c e Ce

28 Quarriers Annual Review 2020-21

G l en c oe

Out and about Da ys out

Sh oppi n g & c of fee Rising to the challenge >>

With restrictions easing, people we support have been able to go out for day trips, venturing as far afield as Largs, Loch Lomond and Glencoe. Chosen activities included adventures holidays and visits to the safari park and Glasgow Science Centre. Everyone has been supported to go at their own pace: Robert fulfilled a long-held ambition when he had the chance to fly over Loch Lomond in a seaplane, while it meant a lot to Diane to be able to go shopping and have her favourite coffee.

e Adven t ur h oli da ys

Seapla n e Parks Supported living services and care homes >>

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My daily routine durin

Lockdown memories

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Hope for the future has kept us going through the most difficult days. Many people we support have been making lists of things they are looking forward to after lockdown, and staff and people we support at our Homelife Ayr Service started 2021 on an optimistic note by writing down their hopes for the year ahead.

We also encouraged people we support to capture their memories of this unusual time with our My Lockdown Memories resource. Click here to view.

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About us We deliver support through more than

100

services across Scotland For an informal discussion about how we could work together, please contact: Carol Russell, Head of Adult Services: carol.russell@quarriers.org.uk Fiona Nicolson, Head of Health, Children and Families Services: fiona.nicolson@quarriers.org.uk

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31 Quarriers Annual Review 2020-21

In-kind donations

Hand sanitiser and PPE

Technology

From essential PPE and sanitiser in the early days of the pandemic to Christmas gifts and Easter eggs, in-kind donations from organisations and individuals helped us to continue providing care safely as well as spreading joy.

• • • • • • • • • • • •

BT – EE Greenock made a very generous donation of seven tablets to help people we support stay in touch with their friends and families.

Bonnymans Chivas Brothers E&P Garage Gladstone Software Glasgow HSCP HSF Loch Lomond Group Saturn Sails The Rustic Robot in Troon Thermo Fisher Scientific Tsukure Hub in Ayr University of Glasgow

The Tuesday Friendship Club kindly donated tablets and a karaoke machine for the people supported at our Glasgow SOLE Service.

Donations of Easter eggs

A special thank you to all the staff teams who helped to coordinate deliveries of these essential items to our services.

Sorting donations at Glasgow SOLE

Chivas delivering hand sanitser to Quarriers Village

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Arran Aromatics gifted to toiletries to services

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32 Quarriers Annual Review 2020-21

Gifts and food •

• • • •

• •

Arran Aromatics Dominos Eyebright John Lewis Morrisons Greenock Pyjamas Forever SAND

Dominos pizzas

Ice cream treats John Harkins from Bay Ices brought his ice cream van to Quarriers Village to deliver free ice creams to people we support and staff.

Everyone was very excited to have such a nice treat on a hot day.

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Staff at Ruchazie Family Resource Centre with the gift cards from Glasgow Care Foundation

Donations from Pyjamas Forever

Quarriers Family Resource Centre received an amazing donation of £4,050 worth in Asda gift cards for Asda for families in crisis from Glasgow Care Foundation.

Thank you also to Picture Books Fashions, The Glasgow Care Sorting out donations Foundation, Friends Legal, KIND at Glasgow SOLE and Mearns Parish Church for their generous donations.

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Christmas donations at Quarriers Stopover Service

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Miley saved her pocket money to buy and deliver boxes of toiletries to care homes and supported living services in her area, including Arran Drive, part of our Glasgow SOLE Service. Miley and her mum also gave the service a canopy so the people we support could sit out on their patio and enjoy the sunshine safely.

Miley Eyebright donations

About us >>

Registered and Head Office: Quarriers, Quarriers Village, Bridge of Weir PA11 3SX Call 01505 616000/612224 Email hello@quarriers.org.uk www.quarriers.org.uk Quarriers is a registered Scottish Charity No SC001960 and is a company limited by guarantee and registered in Scotland No 14361.

VAT registration No 263 5009 75.

Photography, copy and design by Quarriers.

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