QCD Field Service Newsletter by QCDFriscoFoundation

UPDATES

The field service team visited Atlanta last month for the Second Annual Field Service Summit. During this time together, we had a remarkable experience discussing topics including the Legacy and Journey of Golden State Foods, the Field Service Team’s strategic outlook for our next year of service and set goals for the team that will undoubtedly reaffirm QCD’s best-in-class services for our valued customers We also had a unique opportunity to visit the Chick-fil-A Corporate Support Center which included a Backstage Tour and in-person working sessions with team members of

CFA on-site and lunch at the original Dwarf House. We are looking forward to the continued growth this team will have in the coming months.

FIELD SERVICE NEWSLETTER

FIELD SERVICE TABLE OF CONTENTS Team Updates NEWSLETTER Highlights Field Service Spotlight What’s Next Partnership in Action PARTNERSHIP – VALUE – CUSTOMER FOCUS – EXCEEDING EXPECTATIONS – TEAMWORK - COLLABORATION

Welcome Our Newest Field Service Representative Shannon Dominguez (Suffolk) joined the Field Service team in July 2023, transitioning from QCD Suffolk where she held several support roles throughout her 10 years.

FIELD SERVICE ANALYTICS

The field service team is working with the BI team on automation of reports including selector error to credit request.

Enhancing new restaurants opening experience through defined department responsibilities and standard check list.

Guage customers feel rate through unique and updated post visit surveys.

RESTAURANT VISITS

400+ restaurant visits completed in July & August

PINEVILLE WMS LAUNCH CUSTOMER ENGAGEMENTS

Field Service was on the ground in Pineville throughout the implantation of the WMS system. They provided warehouse selection audit support to ensure 100% accuracy for all orders. This team worked close with the Pineville leadership to identify selector trends and worked on area of opportunity.

WORKING @ CHICK-FIL-A

During the recent market visits with the Miami operators, QCD Miami received recognition for all their hard work and partnership and. An operator shared, “The are excited to see what the New Miami will bring.”

CFA partner’s handle in a day, with the added VALUE of seeing how we can support them even better!

The Field Service team has been provided the opportunity to ‘work in a Chick-fil-A restaurant’. This provides our team with a first-hand view of what our CFA partner’s handle in a day, with the added VALUE of seeing how we can

QCD GM Kevin McDade with his Field Support Rep had a meeting with the Tampa market CFA operators to discuss partnership and customer relationships.

HIGHLIGHTS

PARTNERSHIP – VALUE – CUSTOMER FOCUS – EXCEEDING EXPECTATIONS – TEAMWORK - COLLABORATION

Total Restaurants Visits July/August Visits YTD Chick-fil-A 750 295 1001 Chipotle 589 121 434 Raising Cane's 15 13 35 1354 429 1470

HIGHLIGHTS: “On a recent connect with Chick-fil-A, members of their field operations team provided some outstanding feedback on Jassy’s support in their market and his commitment to providing exceptional service. Their team highlighted how nice it is to have him in their market with his presence and follow ups, how he’s able to light up a room, and that his suggestions and insights support their success. Jassy also had the opportunity to share his best practices as it pertains to new restaurant openings with the team at our recent Field Service Summit which ensures our drivers are set up for success from the first delivery!”

IN ACTION Making Safety a Priority

Field service is partnering with our local safety professionals during the delivery process to perform driver observations. These observations are intended to highlight those drivers providing exceptional service, customer value focus and partnership. This is a way to recognize our QCD associates that continuously go above and beyond.

Drivers Rich Roman received recognition for his willingness to help, delivering great product and treating the customer with respect and following the creed and values.

Driver Fred Polk was recognized last month for going above and beyond when servicing his customers at time of delivery. He showed tremendous leadership, going out of his way to help his customers helping check in their order and always making sure they are taken care of.

What the team will focus on over the next two months:

PARTNERSHIP – VALUE – CUSTOMER FOCUS – EXCEEDING EXPECTATIONS – TEAMWORK - COLLABORATION Complete courses through GSF University Fall Routing analysis and launch Finish Chick-fil-A Restaurant Shadowing Roll-out QCD Customer Portal Mobile App Interdepartmental Collaboration Wiring Lates Reporting & Trending On-Boarding New Team Members Design QCD Calendar with Contact Information SPOTLIGHT

PARTNERSHIP WHAT’S NEXT…

Jassy Elie