FIELD SERVICE
NEWSLETTER November/December 2023
YEAR IN REVIEW IN
FIELD SERVICE NEWSLETTER TABLE OF CONTENTS
QCD Field Service had a spectacular year with the introduction into New Markets and the renewal into current markets. We saw the successful onboarding of five field service representatives to have complete coverage across all QCD markets. With the Field Service Team complete, QCD enhanced our leadership Mentor Program, pairing up our Field Service representatives with leaders across the QCD network. The mentor connections are focused with discussions around personal goals, development and continuous improvement, with emphasis on creating a roadmap for their future growth. Field Service completed 2,099 Store Visits and managed to visit every restaurant in the Chick-fil-A, Chipotle, and Raising Cane’s concepts. Field Service has supported with Go-Lives in four centers this year with CFA transitions into Las Vegas and Albuquerque, Raising Cane’s introduction into Fontana, and the
Team Updates Highlights Field Service Spotlight Partnership in Action What’s Next
WMS implementation into Pineville. Chick-fil-A graciously provided the Field Service Team an experience to visit their Support Center in Atlanta where the partnership between Field Service, Customer Service, and CFA, Inc. was strengthened. In 2024, Field Service is excited to extend their support to the Starbucks markets providing strategic analysis and will introduce QCD’s program expanding across the entire QCD network. We want to provide recognition to all members of QCD who have supported the Field Service program in 2023 and we are looking forward to continued customer satisfaction and operation improvements in 2024! PARTNERSHIP – VALUE – CUSTOMER FOCUS – EXCEEDING EXPECTATIONS – TEAMWORK - COLLABORATION