Business Times October 2024

Inside your edition this month

46-47

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Brexit bureaucracy hits UK exports

Brexit-related bureaucracy is costing UK businesses dear as exports to mainland Europe slump.

A report by Aston University Business School says that UK exports to the EU fell by 27% between 2021 and 2023 and the problem is worsening, with some companies abandoning international trade with some EU member nations because of increased regulatory burdens, complex paperwork and significantly longer transit times.

Many Northamptonshire-based businesses are still feeling the sting of the post-Brexit red tape but there is huge potential for growth if the burdens can be eased. Corby-based logistics giant Europa Worldwide Group has invested heavily in its customs support infrastructure in years since Brexit, developing new Delivery Duty Paid technology and improving its customer service. Its European road freight division Europa Road launched its Europa Flow service in 2021, which uses a combination of DDP, postponed VAT accounting and pre-logged declarations to ease the administrative burden for exporters.

The group’s chief executive Andrew

Baxter said: “This report is a stark reminder to logistics companies that more is needed to better support our British producers and traders. These are businesses who traded regularly with EU countries before Brexit. Yet nearly five years on from the UK leaving the EU officially, due to the additional work and cost associated with the red tape, these businesses have given up on trying to feasibly reach their European markets.”

Europa has invested more than £5 million in technology in a bid to ensure that goods are not delayed by additional paperwork and customers do not encounter unexpected additional fees. Its

network of sales branches across the UK and Ireland manage shipments of goods into Europa’s Dartford Hub. Freight then connects with daily, direct services to a partner network of 42 continental hubs. The guaranteed transit times to France is two days, Germany 3.1 days, Denmark 3.5 days, Italy 3.9 days and Hungary 4.1 days.

Andrew said: “In a post-Brexit, postpandemic climate, British exporters are constantly battling economic and financial headwinds and growing consumer pressure in a competitive market. So they recognise that they cannot gamble their reputations by risking delays to deliveries.”

Manufacturer signs up to Sustainability Accord

A company specialising in the manufacture and supply of wood veneer and laminate panels is the latest to sign up to the Northamptonshire Sustainability Accord.

The move is part of Corby-based See Limited’s work to reduce its carbon emissions. The company joins others from across the county committed to cutting their carbon footprint.

The Accord, set up by the Sustainability Local Innovation Partnership Agenda Hub, is a sustainability research and knowledge exchange hub.

“Sustainability is a lynchpin of our daily conversations and we are proud to have a number of initiatives already in place to help us take sustainable steps forward and reduce our carbon emissions,” said See Limited’s chief executive Robert Thompson.

These include solar panel installation, electric vehicle policy and being part of the Science Based Targets Initiative, demonstrating the company’s commitment to adopting best practice in sustainability, he added. “We are really pleased to announce this partnership with the Northampton Sustainability Accord. Our vision matches its long-term objectives and, with their support, we are looking forward to enhancing our knowledge and sustainability initiatives.”

As part of the company’s acceptance into the Accord, it has taken on several key responsibilities which were agreed at the University of Northampton Sustainability Summit earlier this year. One of these includes sharing sustainable practices and initiatives with other signatories.

See Limited is the holding company for three businesses in the built environment sector: Inspired Surfaces, Performance Panels and Bousfields.

Andrew Baxter

Town centre can be a UK blueprint

New BID directors are relishing the opportunities that await Northampton after its regeneration

Northampton can act as a national blueprint for reimagining urban spaces with successful regeneration programmes, according to three retail experts appointed to the board of the town centre’s Business Improvement District.

Metro Bank’s director of retail and business banking Kerry Reynolds, Grosvenor Shopping Northampton centre director Greg Norman and restaurateur Naz Islam have begun work alongside other business leaders to oversee Northampton Business Improvement District’s work as it looks to make the town centre a better place to work, live and visit.

Kerry, who returns to the BID board having previously served as co-chair, said: “This is an important period for the town centre with multiple high-profile projects that are going to change the face of Northampton for years to come.

“The work being done to regenerate our town centre is very exciting. We are

already seeing the positive impact of having the traders back on the Market Square, several businesses are underlining their commitment to the town by investing in their properties and, with the work on Abington Street and Fish Street nearing an end, we are getting close to having a town we can all be proud of once again.

“Northampton has had a tough decade or so but we are on the way back and I see our town being used an exemplar nationally of how to regenerate an ailing town centre, giving it a new lease of life and meeting the demands of the modern consumer, business and resident.”

Naz, who runs Saffron restaurant in Castilian Street, said: “As a town centre retailer I am well placed to understand the needs of businesses, the concerns we have and the aspirations we have to make Northampton somewhere to be truly proud of.

... so let’s keep it safe and clean, council

Businesses are being encouraged to play their part in keeping Northampton town centre tidy.

Neighbourhood wardens from West Northamptonshire Council have been visiting businesses based in the town centre in support of council’s new Northampton Town Centre Environmental Policy. They are looking to help employers to comply with the policy, which sets out how commercial waste should be stored and handled.

Wardens visited more than 400 businesses in September and fixed more than 1,200 stickers on commercial bins advising business owners what the policy means for them. “We want to make sure

that it is a safe and clean environment for those visiting for leisure and work,” said the council’s deputy leader Cllr Matt Golby, cabinet member for adult care, public health and regulatory services.

“All organisations have a responsibility to ensure any waste produced from their activities is handled, stored and disposed of in the correct way.”

“The next few years have the potential to be hugely exciting for our town centre and I want to make sure things are done right so that both shoppers and businesses have a town centre they want to visit.”

Improvement works going on in Market Square, Abington Street and Fish Street are changing the public perception of Northampton, said Greg. “It is only a start but people can see the upwards trajectory that this path is tracking and it is beginning to unlock the potential that our town centre so clearly has.

“It has been tough for town centres up and down the country but we are now starting to realise different ways they can be used and that natural evolution has begun, with Northampton very much at the forefront of what a modern, vibrant 21st-century town centre needs to be.”

The new directors join a board headed by co-chairs Sali Brown, of Chelton Brown Lettings & Sales, and Andrea Smith, of Franklins Solicitors.

urges businesses

The area covered extends to the inner ring road bounded by Mounts, Campbell Square, Broad Street, Horse Market, St Peter’s Way, Victoria Promenade, Cheyne Walk and York Road. If successful, the pilot scheme may be extended to other areas of West Northamptonshire.

Cllr Rebecca Breese, cabinet member for environment, recycling and waste, said: “The new policy is in place to improve everyone’s experience when visiting Northampton town centre and create a more pleasant and safer environment by dealing with unsightly bin storage.”

Greg Norman Kerry Reynolds

Naz Islam

‘Singing Solicitor’ Kevin Rogers has published his annual cover version of a classic song to raise fund for a chosen county charity. This year: Northamptonshire Mind.

Music has the power to let light into my soul

The man behind an annual charity single that has raised thousands for Northamptonshire charities has spoken of his continued motivation.

‘The Singing Solicitor’ Kevin Rogers has just published his fourth charity record, this year aiming to highlight mental health by raising money for Northamptonshire MIind.

His version of the Kings of Leon song Use Somebody has already raised more than £8,000 within a month of the song’s launch at Silverstone Museum.

“I have been fortunate enough to do a few of these charity singles now,” said Kevin. “The original motivation came from my late mother who wanted me to revisit my youth and do something with my music, using whatever little platform I had to raise some awareness but as well to ‘let in some light” in relation to my own soul.”

This year’s single has been put together with pianist Ian Taylor, regional director of business consultancy Tinderbox, Dean Jones and San-D Godoy-Messenger from Northamptonshire Community Foundation, broadcaster John Griff, Kevin’s 15-year-old daughter Bethany and Wayne Jenkins, business development and marketing director and Kevin’s colleague at Wilson Browne Solicitors.

“It really hit me that some of these more established charities can really struggle.”

“This year, when I was talking to Ian about doing something much more stripped back than in previous years, I realised that one of the reasons why I wanted to approach it in this way was for my own mental health,” said Kevin, who is chair of the Northamptonshire law firm. “Hobbies are a great outlet after all.”

The idea of Northamptonshire Mind as this year’s chosen charity came from Vicki Pearce, a partner at Wilson Browne, who has been a volunteer trustee at the charity for several years. It has been celebrating its 60th anniversary this year.

“When Vicki told me that Northamptonshire Mind, which I thought was just part of a massive national umbrella organisation, gets zero guaranteed funding, it really hit me that

some of these more established charities can really struggle,” Kevin said.

The version of Use Somebody went live last month at a launch event staged on World Mental Health Day at Silverstone Museum – “a fantastic venue for any event,” said Kevin. This year’s single is supported by Business Times, Mannol UK, Northamptonshire Chamber of Commerce, and Beat Route Radio.

Northamptonshire Mind’s chief executive Sarah Hillier received a cheque at the event for just over £7,650, money already raised by the single.

Kevin’s version of Use Somebody is now available on all major streaming services.

“It would have been nothing without the people who supported, attended and donated,” said Kevin. “It was really special to present Sarah with a cheque that promised a donation of more than £7,650.”

Kevin presents the donation to Sarah Hillier of Northamptonshire MIND, flanked by (from left) San-D Godoy-Messenger, Dean Jones, Ian Taylor, Bethany Rogers and Wayne Jenkins . (Inset) Ian Taylor, on keyboards for ‘The Singing Solicitor’

A local hero with an eye for talent

Why Kayleigh Merritt is now among the 100 most influential women in the construction industry

Kayleigh Merritt has an eye for talent… in fact, she wins awards for it.

The talent development manager at construction and civil engineering firm Winvic is the brains behind the Northampton firm’s award-winning Winvic Enrichment Programme, which the company runs with colleges to showcase the roles available, skill sets required and technology in use in construction, as well as guiding students in CV writing and interview skills.

She works closely with colleagues in Winvic’s social value team to identify opportunities in schools and colleges near Winvic’s projects all over the UK, presenting in the classroom and welcoming students for on-site visits. Now her dedication has been rewarded by the construction industry. The Construction Industry Training Board has named Kayleigh the Midlands Local Hero and listed her among the top 100 influential women in construction.

She received her award at a ceremony hosted by the National Federation of Builders in Birmingham.

“I am honoured to have won the Midlands Local Hero award and I think what we have been able to achieve with the Winvic Enrichment Programme and hundreds of other educational outreach activities is very special,” Kayleigh said.

“I would like to dedicate this award to all the schools and colleges we collaborate with and the whole Winvic team because I could not do my job without their support.”

The Winvic Enrichment Programme comprises five days of on-site sessions tailored to the students’ discipline

and delivered by Winvic staff and subcontractors. Feedback is excellent and the WEP is inspiring the next generation of construction professionals and helping them to make informed career choices, said Kayleigh.

The whole team is involved in presenting in schools and welcoming students to sites to learn about modern construction culture, site experiences and careers. Winvic’s focus on using the power of female role models is encouraging young women to consider a construction career and increasing female representation in the industry.

“We see Kayleigh as a hero every day so I am delighted that she has been publicly recognised for her innovative and tenacious work to engage with young people and support them on their construction career journeys,” said Winvic’s head of HR and training Rebecca Schwarz. “We are proud to always listen, learn and be flexible in our approach and this ensures students in local communities gain valuable on-site experiences.”

Danny Clarke, the CITB’s engagement director, England, said the winners “are driving real change in the construction industry.”

IT firm signs up to financial wellbeing scheme for its staff

IT support business 3RS IT Solutions has taken steps to support the financial wellbeing of its staff.

It has joined the Partners scheme run by Northampton-based financial cooperative Commsave.

Included in the Partners package is a range of financial education workshops, webinars and support, as well as tools to support employees with budgeting and

financial literacy to give them the financial skills they need to manage their money.

The scheme is free to Northamptonshire businesses. “We want to provide livelihoods for our team and their families while creating a culture we can all be proud of,” said 3RS IT’s marketing director Leila Souch.

Commsave operates on a not-for-profit basis. Its Partners scheme has more than

36,000 members and offers the same perks to companies whatever their size. “We are proud to welcome 3RS IT Solutions onboard and look forward to helping support their employees in a range of financial services, including the ability for staff to save directly from their pay,” said business development manager Trudi Brown.

3RS IT Solutions’ technical director Ethan Malvern is pictured with Trudi Brown (left) and Mandy Colby of Commsave

Kayleigh Merritt

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Protect and promote mental health at work

Psychologist Dr Inga Stewart’s message to employers as a new initiative aims to help more people back into employment

People in Northampton who have previously been unable to work due to mental ill health, are to receive support to ease them back into employment.

Workbridge, the vocational education arm of complex mental health charity St Andrew’s Healthcare, has received a £60,000 grant from West Northamptonshire Council as part of a wider initiative aimed at enhancing local skills.

The funding, provided through the government’s UK Shared Prosperity Fund, will boost Workbridge’s efforts to deliver a wellbeing support and essential skills programme. The scheme aims to promote skills development and contribute to long-term community improvement in West Northamptonshire.

Those who sign up for the five-week programme work with tutors skilled in helping them to realise their potential. They will have the opportunity to learn new skills, understand more about resilience and gain the confidence to regain employment.

“For more than 40 years, Workbridge has been providing a bridge for people to find work,” said its education manager Jenny Lane. “We have found that very often people want to work but there can be a number of barriers which they need to overcome first before they can do that.

“More needs to be done to support people in the workplace.”

“Our new initiative is going to work with these people to find out what those challenges are and, working together, we are going to help tackle them.”

The funding announcement came ahead of World Mental Health Day last month, which this year focused on mental health in the workplace.

Workbridge works with people living with mental illness, autism, learning disability or brain injury.

“The council’s funding will ensure we can help more people to thrive,” said Jenny. “We now have the opportunity to widen our reach and support

those in our local community who need a bit of support and time for their emotional wellbeing.”

Referrals to the Workbridge vocational programme will be made via the Department of Work and Pensions and the Wellbeing Launchpad. Self-referrals will be accepted if the person meets the criteria. Dr Inga Stewart, a consultant psychologist at St Andrew’s, said: “It is great to see that support is being provided to get our job seekers who have become ill with poor mental health back into the workplace. But we all have a responsibility to ensure things are put in place to protect mental health at work.

“Life is busy for everyone, particularly for those who work. Whatever you do for a living, a lot of people will experience some form of stress at work. But it is important to realise when that small amount of stress is causing emotional distress. It can feel like it has taken over and this can start to become part of a bigger problem.”

According to Mental Health UK, 20% of employees took leave last year because of stress. Burn-out rates are on the rise - in 2022, poor mental health was the fifth most common reason given for sickness absence, accounting for 7.9% of occurrences. “There is no doubt about it - mental ill health numbers are on the up,” Inga said. “More needs to be done to support people in the workplace to prevent work-related mental health conditions but I also think it is OK for us to normalise saying ‘No’.”

Employers should be ready to recognise and respond to employees showing signs of emotional distress. “We need to have access to the right training, support and adaptations so we can look out for ourselves and those around us,” said Inga.

Employers should also be encouraging their workforce to prioritise their mental health. “We need to protect and promote mental health at work. We should be empowering our staff and colleagues to put their mental health first, before anything else.”

The new programme aims to accelerate economic growth by nurturing a resilient workforce. The council has invested a total £1.4 million in skills-related projects, said Cllr Daniel Lister, cabinet member for local economy, culture and leisure.

“By equipping our workforce with essential skills and supporting innovative projects, we are laying the groundwork for sustained economic growth and prosperity in our area,” he added.

“This funding will not only help individuals and businesses thrive but will also strengthen the resilience and inclusivity of our entire community. We are confident that these initiatives will make a meaningful difference in enhancing people’s lives by improving local skills and providing new opportunities for local people.”

Workbridge is developing skills in people looking to return to employment

Dr Inga Stewart

Weetabix Northamptonshire Food & Drink Awards

‘A powerful force in creating vibrant, healthy, connected communities’

It is a sector that sustains businesses of all sizes, creates jobs, brings people and places together and is a flagship for the county in terms of promoting it nationally and internationally.

And the celebrations continue for this year’s winners in the Weetabix Northamptonshire Food & Drink Awards after a glittering gala dinner and ceremony at the Royal & Derngate in Northampton.

The sector is a key part of the Northamptonshire economy, said awards director Rachel Mallows. Headline sponsor Weetabix described the finalists in each of the 18 categories as “inspiring, innovative and creative”.

“Good food and drink is a powerful force in creating vibrant, healthy, connected communities,” said Rachel. “And what a community we have here in Northamptonshire. Small businesses, supported by large businesses, farmers, artisans.

“You are inspiring, innovative and creative and we salute you.”

“The organisations in this room sustain local jobs, bring people and places together and help us shine a spotlight on Northamptonshire food and drink.”

Guests feasted on a menu of Northamptonshire produce including Terrine of Houghton Ham; The Falcon

Inn Guinness bread; British chicken with Coppa by Northampton Charcuterie Co; Hamm Tun Fine Foods Shoetown blue and wild mushroom risotto; Vanilla Panna Cotta with Stonyfield English Quality Sparking Wine.

They then rose to applaud the winners, runners-up and the highly commended in each category.

Stuart Branch, Weetabix’s people, digital, environment, health and safety director, told the ceremony: “We are especially delighted that sustainability is such a strong element and is included in every category.

“We have said many times that sustainability is in our DNA at Weetabix. That remains true today and we know that Rachel and the team share our

ethos, which makes our sponsorship and our connection with the brilliant people in this county even more special.

“Well done to all of you who achieved gold, silver and bronze and to those who do not, thank you for making these decisions really hard to make. You are inspiring, innovative and creative and we salute you.”

Entries for the 2024 awards produced a total 93 finalists. Since the competition began 15 years ago, the organisers have received more than 15,000 entries and dished out more than 120,000 samples of county produce at food festivals.

“Thanks to you, the Northamptonshire Food & Drink Awards are one of the most supported events in the county,” said Rachel.

Gary Bradshaw, founder of Hamm Tun Fine Foods whose Northamptonshire Blue cheese was named the Artisan Local Product of the Year

Among this year’s winners was the Hibiscus restaurant at Delapré Abbey, which shared the Restaurant of the Year gold award with The Hopping Hare in Northampton. Hibiscus executive head chef Bart Polinski (inset) told the ceremony: “Over 70% of our produce is local. That would not be possible without these wonderful awards and the people in this room.”

Weetabix Northamptonshire Food & Drink Awards

Hamm Tun Fine Foods, which supplies Hibiscus, won the Artisan Local Product category for its Northamptonshire Blue cheese. Founder Gary Bradshaw said: “Even when they announced it, I was convinced I had not won. It has been a tough year but things like this make it all worthwhile. I am a very happy man this evening.”

The Chef of the Year award went to

Joe Gould, head chef at Fawsley Hall Hotel & Spa near Daventry. “I am so surprised to have won Whitco Chef of the Year because the competition really was fierce,” he said. “I feel proud to now ‘officially’ be part of the Northamptonshire Food and Drink scene.”

“It has been a tough year but things like this make it all worthwhile.”

Jeyes, who founded Jeyes of Earls Barton with her husband David in 1981, received the Outstanding Contribution to Food and Drink Northamptonshire award

For a full list of the Gold, Silver, Bronze and Highly Commended winners, visit business-times.co.uk

Georgina

Chloe Smith with her award as Food & Drink Student of the Year

Reshaping insurance: The impact on your premiums

The UK commercial insurance market has been undergoing significant changes in recent years, driven by various economic, technological, and regulatory factors. Here are some key trends shaping the industry in 2024:

Rising insurance premiums

Premiums have been increasing, driven by inflation, supply chain disruptions and rising claims costs. In sectors like construction and professional services, businesses are seeing higher costs for coverage.

The impact of Brexit and Covid-19 has also led to increased operational costs, which are being passed on to businesses.

Cyber insurance growth

With the increase in cyberattacks and stricter data protection regulations, businesses are seeking more comprehensive cyber insurance policies. Premiums for cyber insurance have risen due to the higher frequency and severity of claims.

As ransomware attacks and data breaches become more sophisticated, underwriters are revising risk models to accommodate the evolving threat landscape.

In the last 24 months, a long-standing business in Northamptonshire closed its doors as a result of a cyberattack.

ESG and sustainability

Insurers are increasingly factoring in Environmental, Social and Governance criteria into underwriting practices. Climate change concerns are leading insurers to reconsider coverage options for high-risk industries such as energy, agriculture, and real estate.

Technology and insurtech innovation

The rise of insurtech companies has introduced advanced digital tools such as AI, big data and machine learning into the insurance process, leading to more efficient claims processing, better risk assessments and personalised policies.

FNOL (First Notification of Loss) technology is not particularly a new thing to the insurance market. The intelligence

Danny Flowers, managing director of Motum Insurance Services, looks at the changing nature of commercial insurance.

and how the data is utilised continues to improve. Usage-based and on-demand insurance solutions are gaining traction.

Hard market conditions

The UK market is experiencing a hard insurance market where there is limited underwriting capacity, tighter policy conditions and increased premiums. This is particularly evident in sectors like professional indemnity, D&O (Directors and Officers) insurance and property insurance.

Some insurers are pulling back from offering coverage in highly volatile sectors, leading to reduced options for businesses.

Regulatory developments

The UK is navigating post-Brexit regulatory shifts, which have affected cross-border insurance policies and reinsurance agreements with the EU. Insurers are adapting to these new requirements while trying to maintain access to European markets.

FCA regulation continues to focus on protecting small businesses and ensuring transparency in pricing and policy terms.

Focus on climate risk and catastrophe insurance

Climate-related risks, including floods, storms and wildfires, are driving demand for catastrophe insurance. Businesses in vulnerable areas are seeking more comprehensive coverage against extreme weather events. Insurers are also adjusting their underwriting to reflect the increased frequency of climate-related claims, especially in sectors such as agriculture and real estate.

Parametric insurance

A growing trend is the use of parametric insurance, which provides pay-outs based on predefined triggers, such as specific weather events, rather than actual losses.

This type of insurance is gaining popularity in sectors like agriculture, travel and events, where quick pay-outs are essential. Arguably this is a simpler option than your traditional commercial property insurance product. I envisage more insurers starting to offer this by utilising big data to underwrite their risks.

Impact of AI and automation

The use of AI and automation in risk assessment and claims management is becoming more prevalent. AI helps in predicting risks more accurately, pricing policies more dynamically and improving customer service through chatbots and virtual assistants.

These trends reflect the evolving nature of the commercial insurance landscape in the UK, where businesses are facing new risks and challenges. The demand for innovative insurance products, combined with the pressure of rising costs, is reshaping the market for both insurers and policyholders.

However, I do not personally believe that AI, chatbots etc. will replace the value a traditional approach to broking and underwriting can provide.

n If you have a question that you would like us to answer, email me at d.flowers@ motum-services.com quoting #askthebroker in the subject line.

Danny Flowers

‘We need more places like this’

MP Lucy Rigby is enthused by what she has seen after officially opening the new Green Skills Centre at Northampton College.

The new Green Skills Centre at Northampton College is ready to join the front line in the work to tackle the serious shortage of construction workers in UK with renewable energies expertise.

Employers from across the region attended the centre’s official opening and had their first look at its cutting-edge rigs and bays for air source heat pumps, ground source heat pumps, solar PV, solar thermal, wind generation, electrification of vehicles and EV charging.

The centre will provide up to 250 students with access to the latest green technologies each year. Its courses will also reskill adults who want to move into

the construction industry and upskill existing professionals in the sector.

Northampton North MP Lucy Rigby carried out the official opening with college principal Jason Lancaster.

The MP said: “Northampton College is already a beacon of excellence, with an incredibly strong reputation not just locally but nationally when it comes to provision and achievement, support for students and the personal development of its students too.

“Allowing people the opportunity to gain green construction skills and training in the very latest renewable technologies is exactly where we need to be as a country, tackling both the skills shortage and the climate crisis. We need more places like this around the country and I could not be prouder that Northampton has this leading facility.”

Education has a key role to play in tackling climate change, Northampton College principal Jason Lancaster told guests at the ceremony. “In this incredible new centre our students will receive training on top-of-the-range low-carbon technologies to prepare them for the green jobs which desperately need to be filled across the country.

“The green skills they will learn here are crucial to both our economy and to our nation’s efforts to tackle climate change. We are proud to have developed this centre and its offering with leading local and national experts in the field. It is a fantastic example of what can be

achieved when educational organisations and employers work together.”

The Green Skills Centre has been designed by decarbonisation specialist and renewable training provider Quantum. Its business development specialist Jade Husson said: “This centre truly is a flagship for this region.”

Martin Passingham, head of product marketing at Daikin UK, which provided the centre’s air source heat pumps, added: “I wish there were more places like this centre across the country. I really hope more colleges will follow Northampton College’s example.”

Northampton-based Castle Climate Control is among the organisations that will host master classes at the centre. The company’s co-founder Carley Fountain said: “It is exciting that we have something in Northampton that is hopefully going to create a new workforce of professionals with green skills. We have always felt that the team at Northampton College is very forward-thinking and we hope that other colleges and educational centres take note of what is happening here and follow their lead.”

Guests included Claire Butcher, head of The National Energy Efficiency Centre being set up by The Installation Assurance Authority based in Leighton Buzzard. “This centre is so needed,” she said. “We are looking to create something similar ourselves with the development of The National Energy Efficiency Centre.”

Before the Green Skills Centre’s opening, more than 20 representatives from organisations operating in the green skills arena attended an Employer Forum organised by the college.

Northampton North MP Lucy Rigby joins Northampton College principal Jason Alexander to officially open the college’s Green Skills Centre

Lionel Naidoo, MD of Dragon Information Systems

, explores the way in which AI is infiltrating our daily lives.

The rise of the therapy chatbots

Idesperately needed. But it raises some important questions about AI and its abilities.

A quick search reveals that chatbots are rising in popularity in this space. Last year, Limbic Access, which can help to triage patients, also became the first mental health chatbot to secure UK medical device certification.

But in many health care circles, serious concerns remain and the benefit of these types of chatbots is hotly debated.

How does it work?

t was not that long ago that Artificial Intelligence was simply being talked about as a promising new technology on the horizon. Now we are seeing it gradually find its way into every corner of daily life. From clever tools like Microsoft Copilot, which can help boost efficiency and save time and money for businesses, to virtual assistants like Siri and Alexa, wearable devices, smart phones and all the other technology being designed to help make our lives easier.

I am taking a closer look at one perhaps surprising area where AI is also having an impact: mental health support.

Therapy chatbots. As a team, here at Dragon IS, we are passionate about technology and AI is naturally something about which we are hugely excited. In particular, what influence it is having in the real world.

The concept of therapy chatbots is one we decided to explore after being made aware of a young person who felt they had no one to talk to and so turned to ChatGPT. Happily, they were pointed in the direction of the in-person help they so

Prepare your organisation’s IT environment for AI

Unlike traditional therapy, where a human therapist guides the process, therapy chatbots are AI-powered programmes designed to simulate human conversation. They operate within messaging platforms, mobile apps or web interfaces. Such tools are designed to interact in a human way, engaging users in text-based conversations that mimic speech. They achieve this through a combination of pre-programmed responses and machine learning.

The chatbots adapt their interactions based on input and learnings from previous conversations to provide personalisation and drive greater engagement.

What is driving their popularity?

While factors such as difficulty accessing medical services quickly and a perceived stigma around mental health could be playing a part, other key trends may explain why therapy chatbots are gaining in traction, especially with young people.

A recent Uswitch survey revealed that nearly 70% of 18-34s prefer a text to a phone call. A quarter add that they will never answer the phone, with more than half admitting that they think unexpected calls mean bad news.

So it is perhaps unsurprising that a text-based language service is finding favour.

It has also been widely reported that in the UK we have a loneliness problem and the most impacted age group, according to the UK government’s Tackling Loneliness strategy review, is those aged 16-24. Around one in ten workers also say they feel lonely at work, often or always.

Are the chatbots safe?

While in theory chatbots may provide an answer to certain issues, many concerns are being raised over their use, including that AI bots may give poor advice or have ingrained biases.

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Another is “therapeutic misconception”, whereby users may mistakenly believe that chatbots designed for support and signposting can provide real therapeutic care. In reality, they lack the skill, training and experience of human therapists. While they can follow predefined scripts and offer responses based on patterns, they also lack the emotional understanding and empathy that a human therapist provides, which is crucial for effective therapy.

Relying solely on chatbots for mental health support can be risky. While they might offer coping strategies and encouragement, they cannot replace the depth of understanding and personalised guidance that a human therapist provides.

Overreliance on chatbots could also delay someone seeking professional help when it is needed and risk further isolation. What this example highlights is just how integrated AI is becoming - and that is not without its challenges. Dragon IS will continue to watch closely how AI and its applications progress.

Here at Dragon IS, we work with small and medium sized businesses, helping them with a broad range of issues relating to their IT infrastructure and cybersecurity. For an informal chat about your IT needs, please email info@dragon-is.com or call us on 0330 363 005.

Photo:

David Wilson South Midlands

Bakery fined after worker loses finger

Anationwide bakery has been fined more than £360,000 after one of its employees lost a finger in machinery at a site in Northamptonshire.

Jacksons Bakery, which supplies bread used in the commercial making of sandwiches, was given the fine after an engineer had a finger on his right hand caught in a flour sifting machine.

The 31-year-old was assisting colleagues as they attempted to maintain the machine by clearing a blockage at the plant in Corby in February last year. Following the removal of a guard, the engineer was checking the tension of a drive belt when his hand was pulled around the bottom pulley which resulted in the amputation of part of his right middle finger. The engineer was unaware that the machine had been switched back on.

An investigation by the Health and Safety Executive found that Jacksons Bakery Ltd failed to ensure, so far as is reasonably practicable, the health, safety and welfare of all their employees. In this instance there was a failure

to implement a safe system of work ensuring that machinery was isolated and then locked off during maintenance work when fixed guards would be removed, the HSE concluded.

The investigation also found that engineers were unclear on when to isolate and ‘lock out’ machines due to an absence of adequate training and instruction, supervision and monitoring.

Jacksons Bakery, whose head office is in Yorkshire, pleaded guilty to contravening a requirement of section 2(1) of the Health and Safety at Work etc Act 1974. The company was fined £366,666 and was ordered to pay £5,386 costs at a hearing at Wellingborough Magistrates Court.

After the hearing, HSE inspector Rebecca Gibson said: “This unnecessary incident highlights the duty on employers to ensure that there are robust procedures in place relating to maintenance activities. If an appropriate ‘lock out tag out’ procedure had been produced and implemented and with suitable training, the serious injury would have been avoided.”

Manual or Automated Blinds for Businesses and for Schools

&

For firms looking for an alternative to the traditional Christmas party, Stanwick Lakes near Rushden is offering an afternoon of creativity.

Treat the team to a Christmas lunch followed by a choice of festive activities: create a knit stocking, craft a willow decoration, make a festive wreath or paint a ceramic decoration. The ‘feast and festivities’ packages are designed for up to 40 people. Stanwick Lakes’ commercial manager Jemma Hough said: “Our creative workshops are popular all year round so we thought we would introduce them at Christmas to offer a festive work party that is a bit different to the standard night out.”

n For more details email j.hough@ rftrust.org.uk or visit stanwicklakes.org.uk

100% Success: The Legal 500A

who’s

who of the legal world

The Legal 500 is a leading publication providing a comprehensive survey of the legal market. Being listed is a significant achievement: clients who instruct a law firm or solicitor ranked in The Legal 500 can be confident that they have chosen a firm, team, or individual recognised as one of the best in the country.

Every team that could be listed (one area of law provided by Wilson Browne is not covered) is.

THE LEGAL 500 SAYS:

Commercial Litigation “… a noted market reputation for commercial property litigation, spanning adverse possession claims, enforcement actions, and trust disputes… Friendly client handling and accessible… down to earth and extremely friendly”.

Commercial Property “… handles acquisitions, option and promotion agreements, developments, and complex leases… a key contact for agricultural and rural clients… Understands our property needs exceptionally well… Structured consistent and proactive advice…”

Social Housing “… specialist knowledge of the social housing sector… also advised on developments, acting on high-value acquisitions on behalf of (housing) associations.”

Corporate & Commercial “… corporate restructuring, franchising, governance, as well as shareholder agreements… dedicated, and approachable... knowledgeable of partnership agreements, restructuring, and succession planning… skilled at equity investment and lending, M&A, and shareholder arrangements.”

Family Law (including Childcare) “… the full spectrum of family law work, with expertise across divorces, financial remedy issues, cohabitation agreements, pre and post-nuptial agreements, TOLATA claims, and children matters… treated me empathetically and with consideration for my circumstances and situation…. Nothing was too much trouble…”

Private Client (Wills, Trusts, Probate) “… friendly and efficient with expertise in different legal areas.. professional, prompt, knowledgeable and reliable with expertise across wills, probate, trusts, tax and Court of Protection work.”

Contentious Probate (contesting a Will or Trust): “… vastly experienced in cases involving applications for Declarations for Presumption of Death… professional and knowledgeable.”

Employment “… flexible and supportive… lauded by clients as second to none… particularly focused on data protection, industrial relations, restructurings, and senior executive disputes… A friendly and approachable team.”

A massive “congratulations” to all of those mentioned. For individuals and businesses, Wilson Browne Solicitors remain All The Help You Need

Christmas is coming... and so is the office party

The festive season is approaching and Christmas parties provide a great opportunity for employees to unwind, celebrate and enjoy themselves.

However, employers must be aware of their responsibility to look after their employees. And in some cases, employers will be liable for the behaviour of their staff.

Whether the party is held at the workplace or an external venue, employers are legally accountable for any misconduct, including acts of discrimination, harassment or victimisation committed by their employees.

“We are usually very busy in January dealing with issues from Christmas parties,” said HR expert Rachel Collar, owner of the Towcester-based HR consultancy Haus of HR. “We see it every single year.

“Business owners often do not realise that they are liable for their employee’s behaviour and do not put enough guidelines in place before the party to set expectations.”

Rachel has outlined a list of key points that employers should communicate clearly to their team ahead of the office Christmas celebration:

Celebrate responsibly Remind employees that the party is a chance to relax and have fun while celebrating the hard work everyone has contributed over the year.

The party is an extension of the workplace Social events organised by the company are considered a continuation of the work environment. As such, workplace rules and expectations apply, and inappropriate behaviour will not be tolerated.

Reinforce appropriate behaviour Clearly outline that appropriate workplace behaviour remains in effect. Provide examples of unacceptable conduct, including sexual harassment and ensure everyone understands the boundaries.

Responsible alcohol use Remind employees to be mindful of alcohol consumption. Encourage them not to drive under the influence or report to work intoxicated the following day.

“By setting these expectations in advance, employers can help ensure that the holiday party remains a fun and safe event for all.,” Rachel said.

Rachel Collar

Great networking… you can put your house on it

Business Times reports from the launch of PropConnect, a new property and construction networking group for Northamptonshire.

Property and construction professionals from across Northamptonshire raise a glass to the launch of a new sector network that aims to bring the industry closer together. They were at the state-of-theart offices of quantity surveyor, estimator and consultancy Bhangals Construction Consultants on Grange Park in Northampton for the first meeting of PropConnect.

More than 80 guests heard the group’s co-founders, Parm Bhangal - the host venue’s managing director - and Matthew Abraham, managing director of main contractor Form Five, outline their plans for the group. The idea had been originally devised as the two regularly travelled to London for sector networking that was not available closer to home, Parm told guests at the launch.

“Northamptonshire is a constructionheavy county but we do not have a huge amount of groups available to us in the region,” he said. “I was going to London to network and seeing a lot of familiar faces from Northants at the same event.

“The appetite is there, clearly, so we decided to set up a local network to replicate what goes on in London without the need to travel for a couple of hours.”

Matthew Abraham and Parm Bhangal

Matthew added: “We want to see businesses in the property and construction sector thrive in our region and deliver key projects within the county. Northamptonshire and the surrounding counties could really benefit from engaging with businesses nearer to home.”

The three-hour launch event focused on canapes and conversation. PropConnect is planning events every quarter, with the emphasis on networking, engagement, collaboration and best practice. “We want it to be about nurturing relationships, having meaningful conversations with people in the right environment,” said Parm.

Ultimately, PropConnect hopes to welcome guests from every construction and property sector. Events are free to attend and are planned to take place quarterly at venues around Northamptonshire.

To find out more, call 07341 455219, email hello@prop-connect.co.uk or visit prop-connect.co.uk.

Martin and Kerry Lewis-Stevenson, directors of Business Times’ publisher Pulse Group Media, were among the guests at the launch event.

“This is a golden opportunity for everyone in the property and construction game, from oneman bands to big multinationals, to mingle, connect and get some serious business done,” said Kerry. “The room was packed, not just with people but with the sound of conversations, ideas and future deals being made. Big things are brewing with this group.”

The conversation was lively at the launch of PropConnect, the new networking group for the property and construction sector in Northamptonshire. To see how great the first event was, scan the QR code.

Federation of Small Businesses

Published on behalf of

The signs are here - the shops are full of mince pies, the menu choices for the Christmas ‘do’ are out and that online French course you meant to take is still on the ‘To Do’ list. The year is nearly over.

Now is the time to plan ahead before you find yourself washed into the new year on a tide of ‘busyness’ which can leave you feeling disoriented and underprepared. When things get hectic, it is easy to feel either like you are stuck in a rut or trapped on a hamster wheel… Either can have the same result - not knowing, or getting, where you want to be.

So where do you want to be? And what do you really want?

More free time? Less stress? More income? Better health? Not missing deadlines? More fun? What about finding a different market for your services or different services for your customers?

All of these are possible if you can figure out what works for you.

Business owners, whether employer or self-employed, wear many hats, have stretched resources and can feel like the business runs them rather than the other way around. A few steps now can reap huge rewards in 2025 for your health, wealth and happiness.

At FSB, we put on an annual Business Bootcamp: New Year Refresher at The Woodlands corporate retreat at Hothorpe Hall in Northamptonshire as a tonic to get business owners ready for the year ahead and I hope to see you on January 30.

This year, Bootcamp covered topics including business strategy, marketing, nutrition, leadership. We drank green smoothies (and coffee), ate Asian bowl food, networked and toasted marshmallows around the tipi fire with 120 attendees.

In January, we plan to hit practical strategy hard, with sessions from Action Coach, Sales Geek, Business Doctors and Business Times, as well as covering tips on getting your mind and body ready for the

Thomas invites business owners to join their peers at the FSB’s annual Business Bootcamp.

Bootcamp aims to hit practical strategy hard

year ahead and plenty of networking and exhibition stands.

So, before the Quality Streets are opened, make some plans for the year ahead. Book your FSB Bootcamp space so you know you have that to come but also make some time to look around at what advice and support is available.

For example, the Business and IP Centres based at libraries around Northamptonshire have access to some incredible market research databases; COBRA, GrantFinder, Business Opportunity Profiles and many more. Visit your nearest BIPC to go and make use of these otherwise very expensive resources and see what gaps in the market or untapped client base you could be missing.

Look back at what has gone well in the last year and, for 2025, what can you build on, celebrate, diarise, repeat or avoid? What photos from business events are languishing on your phone? Share them on social media to reconnect with people you met, thank the event organisers or

just for a fun #Throwback memory.

If you wrote a business awards or tender application, received client testimonials or delivered a presentation, reuse that copy over the next few months on your website, social media or in a Christmas message to your customers and contacts.

Tickets are from £15 and non-members are welcome. To book, scan the QR code below or at fsb.org.uk/event-calendar/ fsb-business-bootcamp-new-yearrefresher-jan2025.html

Jennifer Thomas is the FSB’s development manager in Northamptonshire.

Jennifer

Small business joins the big stage

Small businesses in West Northamptonshire are set to take centre stage as part of the Small Business Saturday campaign later this year.

The nationwide initiative is bringing its next national roadshow to the area this autumn.

The Tour will visit local businesses in Northampton on November 18 as part of a month-long journey across the UK, telling the stories of the UK’s 5.5 million small businesses and spotlighting the people and communities behind them.

It marks the official countdown to Small Business Saturday on December 7.

Cllr Daniel Lister, cabinet member for local economy, culture and leisure at West Northamptonshire Council, said: “This is a fantastic opportunity to showcase the unique and diverse businesses that make our community vibrant and thriving. Small businesses are the backbone of our local economy and campaigns like this highlight their invaluable contribution.

“This is why we are so dedicated to supporting every local enterprise and providing funding to enable inclusive, sustainable growth across all of West Northants.”

Small Business Saturday celebrates small business success and encourages consumers to shop local and support businesses in their communities. Running for over a decade, the campaign is backed by principal supporter American Express and has engaged millions of people and seen billions of pounds spent with small businesses across the UK on Small Business Saturday.

Alongside the roadshow, the campaign offers a month of dedicated free online support for small businesses. This

includes daily webinars and mentoring covering relevant topics, as well as insight sessions with small businesses and industry experts.

Small Business Saturday UK director Michelle Ovens said: “Small businesses sit at the heart of communities like West Northants forming the cornerstone of local economies. We are really excited to have Small Business Saturday’s Tour visit the area and shine an important light on all the fabulous small businesses here, as well as all across the UK, bringing to life their brilliant and unique stories and impact.”

For more information on Small Business Saturday and to get involved in The Tour visit https://smallbusinesssaturdayuk. com/the-tour

Cllr Daniel Lister

Northamptonshire Manufacturing Week has thrown the spotlight on a sector that has a key role in the county’s economy. Andrew Gibbs joined the audience for a discussion forum debating the industry’s current challenges and opportunities.

A strategy is key to keep up with technology and sustainability

THE PANEL

Junuz Jakupović

Head of channel sales and partnerships – SME at the Manufacturing Technology Centre in Coventry.

Jake Davey

Business development manager, Artisan Signs.

Paul Cranfield

Head of engineering employer partnerships at Tresham College.

Greg Ward

Principal regeneration officer, North Northamptonshire Council.

Adam Lawton

Northamptonshire Manufacturing Forum and regional business engagement officer, Knowledge Exchange & Enterprise at the University of Northampton.

Mahmoud Moadi

Senior lecturer in mechanical engineering at the University of Northampton.

CHAIR

Kevin Rogers

Chair, Wilson Browne Solicitors.

On Artificial Intelligence…

Manufacturing needs to undergo a transformation before it reaps the benefits that Artificial Intelligence can bring. Its advantages in encouraging and managing process automation are potentially considerable, the panel debated, but its use is currently at a stage of acceptance akin to social media in its early days.

However, manufacturing’s evolution into accommodating AI is inevitable.

“We are in the middle of this transformation,” said Mahmoud Moadi. “We have to adapt to new technology and we have to use these new tools.”

Business support organisations such as the South Midlands Growth Hub have a key role to play in the transition. Greg Ward said: “We are starting to use programmes that are AI-based but we are conscious in terms of our processes that we need to be as lenient as we can. There is very much a degree of uncertainty.

“With support, we will see services coming through that companies will be able to engage with to find out more. There are so many different elements they need to pick up.”

On the front line, the thoughts of the manufacturing sector are those of concern. “We are not using it yet but it is coming through and a lot in our industry are worried about it,” said Jake Davey. “From a design point of view you

will start to see it being used more. New applications are coming through - New equipment is integrating AI to anticipate breakdowns in machinery.”

Paul Cranfield described AI as “a double-edged sword. It is far off from being used in manufacturing because it processes data and without data it cannot evolve. Until manufacturing has the data sets, AI cannot come into that environment.”

On sustainability…

The green agenda is becoming more central to business funding and investment in the sector. However, many regard sustainability as a tick-box exercise and see implementation as too significant a cost.

Companies need a strategy in order to pinpoint the most appropriate funding – of which there is plenty available. The problem for many manufacturers, however, is sourcing it.

“Sustainability is huge in our industry but the danger is that it becomes a box-ticking exercise,” said Jake Davey. “Implementing it can be very hard. If it is seen as an efficiency, price is a factor. An eco-friendly model is more expensive but the business is being more sustainable.”

The cost of sustainability is likely to be passed on to the customer, he added, as non-related prices increase in line. “Other prices are coming up to meet them and customers will have to pay the extra.”

A clear sustainability strategy will help manufacturers to focus on its implementation and sourcing the funding to support it.

“You have to have a plan of action. Sustainability is a new thing that businesses are taking on board,” said Junuz Jakupović. “A lot of it is treated as a tick-box exercise but companies need to have a strategy. It sounds very simple but a strategy means you can start looking at funding for what you want to do. But the biggest problem for manufacturers is the visibility of funding.”

The green agenda is central to North Northamptonshire Council’s new Space to Grow inward investment strategy.

“We are looking to cluster sustainable manufacturing, attracting inward investment with a green element,” said Greg Ward. “The key focus is going to be around green, This is what is going to cutting across all elements of business funding and investment.”

On the supply chain…

Technology and looking to buy local may be the lifesavers for manufacturing companies working hard to maintain enough material to meet customer needs without storing excessive stock on site.

UK manufacturing is seeing its margins squeezed as customers explore cheaper alternative supply sources overseas.

In the print and signage industry, Kettering-based Artisan Signs is investing a six-figure sum in increased efficiency through the latest machinery, technology and processes.

“We are tight on space and investing hundreds of thousands so managing stock levels is a concern for us,” said Jake Davey. “But buying in bulk brings our prices down.

“Buy local... If you do not need the logistics so much, it makes the pricing more competitive.”

Northamptonshire Manufacturing Week

“It is a juggling act of having enough material to meet customer demand without having vast amounts of stock on site.”

Manufacturers are at the mercy of their suppliers’ prices. Price rises are traditionally passed on to the consumer, said Junuz Jakupović. “But you get to a point where that is not sustainable.”

UK industry is focusing on reducing its costs and improving efficiency in a bid to compete. “Technology can enable you to do things faster,” said Junuz.

An alternative option is to look and buy local, thus reducing the cost of logistics. “Buy local even if it appears to be dearer,” said Mahmoud Moadi. “If you do not need the logistics so much, it makes the pricing more competitive.”

On skills and recruitment…

Engineering, manufacturing and production are facing major skills shortages. The answer, said Paul Cranfield, is to focus on apprenticeships, to develop the next generation of workers.

The perception that apprenticeships are for young people is wrong. They are for workers of all ages; young people but also those looking to retrain and embark on a new career.

“There is a massive skills shortage and apprenticeships are the future,” Paul said. “Companies need to know about the Apprenticeship Levy and use it to generate a pipeline of people coming through.”

At Tresham College, apprenticeships are an abundant source of well-trained, qualified workers eager to develop their careers. Paul told of one Level 3 apprentice who applied for a team leader position, was successful and is now earning £60,000 a year. “He is 23. We also have fourth-year apprentices earning £40,000. It is a really good opportunity for young people and those in their 30s and 40s looking to change trade.

“The apprenticeship narrative needs to change with regard to recruitment. There is no age barrier.”

“The apprenticeship narrative needs to change with regard to recruitment. There is no age barrier.”

Apprentices are looking at skill sets in industries they had not considered before, said Adam Lawton. Opportunity abounds but education providers have a responsibility to highlight career paths in manufacturing, added Junuz Jakupović.

“Young people look to be paid as much money as possible and not bonusbased. Many employers are looking at automation of the processes that people do not want to do but a business has a responsibility to make itself an attractive employer, aesthetically and visually more attractive by changing its practices and investing in new managers.

“Manufacturers must take responsibility to help the sector to grow and thrive but it is down to whether you want to be around in ten years’ time. When a business realises where it wants to be, it has to make certain changes and the support network and ecosystem is out there.”

Schools are aware of the importance of the STEM subjects of science, technology, engineering and maths. But the current generation of manufacturing workers is aging and therefore not so tech-savvy.

“We have to be careful about the technology and with a traditional system it is difficult,” said Mahmoud Moadi. “It introduces a new dynamic.”

Jake Davey added: “Recruitment in our business has been a challenge. There is an aging workforce in the printing industry and apprenticeships are a great point. Anyone would be keen to bring them into the business.”

The skills shortage in Northamptonshire mirrors the national picture, creating an issue for would-be inward investors. “We have a national and county-wide skills shortage,” said Greg Ward. “We have companies looking to relocate here and that only exacerbates the situation.”

The panellist: (from left) Mahmoud Moadi, Adam Lawton, Greg Ward, Paul Cranfield, Jake Davey, Junuz Jakupović and panel chair Kevin Rogers with (centre) Cassandra Campbell, marketing manager of Northamptonshire Manufacturing Week’s organiser Paradise Computing

Northamptonshire Manufacturing Week

Organiser Cassandra Campbell looks back on the success of the first Northamptonshire Manufacturing Week... and the promise of more to come.

A critical platform for vital conversations

The inaugural Northamptonshire Manufacturing Week, conceived and led by Cassandra Campbell and proudly hosted by Paradise Computing, a Northampton-based provider of ERP and IT solutions for manufacturing and logistics, was a dynamic and impactful celebration of the county’s thriving manufacturing sector, uniting industry leaders, local authorities, educational institutions and passionate businesses. The 19 events each contributed to a powerful showcase of the innovation, expertise and collaboration that make Northamptonshire a manufacturing powerhouse.

The week’s events culminated in a panel discussion (see pages 22-23), followed by a lively networking session supported by Made in Northamptonshire and led by Rachel Mallows, at which local producers showcased their delicious local fare—a truly community-focused finale.

The manufacturing sector is a cornerstone of Northamptonshire’s economy, contributing more than £2.7 billion annually. With more than 2,500 businesses and around 43,000 people employed in the sector, manufacturing plays a crucial role in the region’s prosperity. Northamptonshire Manufacturing Week shone a light on this economic powerhouse, underlining the importance of continued investment and community support.

Key events included the Unlocking Growth: Expert Insights on Business Funding & Grants seminar, at which experts from West Northamptonshire Council, South Midlands Growth Hub, the Business and IP Centre, the University of Bedfordshire and Lloyds Banking Group discussed navigating funding opportunities and grants to fuel business growth.

The week also hosted a debate, Empowering Women in Manufacturing: Insights and Inspiration, featuring Eleanor Baker from Lloyds Banking Group, Thomas Flude of Engineers Insight, Sarah BlackSmith from Siemens, and Neo Chatyoka of Uhuru Botanicals.

As someone who earned my first engineering qualification in 1986, when I was the only girl in the cohort and faced gender bias right from my first interview, it is both disappointing and essential that these conversations are still needed today. Despite being the most qualified candidate, I was not offered the job because the premises had no female WC...

While there has been progress, unconscious bias in hiring and promotion processes can still exist. Efforts to create more inclusive environments, actively promote diversity and challenge stereotypes are crucial in encouraging more women to both apply for and thrive in these roles.

These speakers provided a critical platform to continue these vital conversations, pushing for change and inspiring the next generation of women in manufacturing.

Food and drink manufacturing is a critical component of the UK’s industrial landscape, contributing more than £28 billion annually and employing nearly 440,000 people. Northamptonshire Manufacturing Week highlighted the food and drink industry’s role in broader manufacturing efforts, driving innovation, sustainability and economic growth.

The vision for Northamptonshire Manufacturing Week extends beyond a week of events. Our goal is to continue creating a central hub where manufacturers can source information on available support, grants, educational resources and events.

By uniting these elements, we aim to provide Northamptonshire manufacturers with the tools, connections and opportunities they need to thrive. The week has laid the foundation for a collaborative ecosystem that will serve our manufacturing community well into the future.

Northamptonshire Manufacturing Week attracted a turn-out including Northampton South MP Mike Reader,

“A bold statement of our community’s shared commitment to the future of manufacturing.”

industry leaders and representatives from the wider manufacturing community. Their participation amplified the impact of the week and highlighted the collective commitment to driving manufacturing excellence in Northamptonshire.

My thanks to:

n Paradise Computing director Alex Hamp hosted many of the events throughout the week, assisted by Robert Machin.

n Our media partner, Business Times, ensured the stories of success and innovation were shared far and wide.

n Membership group NNBN strengthened our networking efforts.

n Support from West Northamptonshire Council, North Northamptonshire Council, Northampton BID, Brackmills BID, Northamptonshire Chamber of Commerce, Manufacturing Technology Centre, The Manufacturer, Smart Machines & Factories, Lloyds Banking Group, Wilson Browne Solicitors, Sage, Sicon, Microsoft, Ingram Micro, Reed, Hawsons Chartered Accountants, Artisan Signs, Total Control Pro, CIM, Acronis, University of Northampton, Northamptonshire Manufacturing Forum, University of Bedfordshire, Tresham College, Northampton College, Made in Northamptonshire and many more was invaluable.

Northamptonshire Manufacturing Week 2024 was more than a celebration; it was a bold statement of our community’s shared commitment to the future of manufacturing. We look forward to continuing this journey, building on the success of our first year and further establishing Northamptonshire as a hub of manufacturing excellence.

Cassandra Campbell with Paradise Computing’s sales director Alex Hamp

Search engine visibility: Change is looming on the horizon

For years, organisations have geared their online content around Google algorithms as the ‘go to’ search engine. Now, as Artificial Intelligence evolves, a powerful alternative is emerging.

Artificial intelligence has moved beyond hype, becoming a driving force in sectors from manufacturing to marketing. Since the public debut of ChatGPT, the role of AI in daily operations has expanded rapidly, with more than 82% of businesses actively exploring or implementing AI, according to recent data from ExplodingTopics.

Now, as AI’s influence grows, a new question is emerging in the digital marketing space: could AI search tools like SearchGPT shake up Google’s stronghold on Search Engine Optimisation?

For decades, businesses have optimised their online content for Google’s algorithms, seeking to capitalise on the platform’s vast user base and its position as the world’s dominant search engine. However, with SearchGPT’s anticipated launch by the end of 2024, a fundamental shift in how companies approach search engine visibility could be on the horizon.

Developed by OpenAI, SearchGPT offers a powerful AI-driven alternative to traditional search engines, raising the stakes for businesses that rely on Google for customer acquisition and brand visibility.

What

sets SearchGPT apart?

While Google remains synonymous with search, SearchGPT promises to bring a more interactive and intuitive experience to users. Built by the creators of ChatGPT, SearchGPT employs sophisticated natural language processing to enable conversational search, presenting users with detailed, context-rich answers that reflect a more nuanced understanding of queries.

As a potential competitor to Google, SearchGPT represents a departure from keyword-based search models, prioritising the meaning and context of a query over a simple string of words. If this technology becomes mainstream, businesses may need to adapt their content strategies, focusing on providing

in-depth, authoritative responses that align with AI-driven search processes.

What are the key differences between SearchGPT and Google?

There are three primary aspects of SearchGPT that distinguish it from traditional search engines:

Conversational query handling

Unlike Google, which relies on keywordbased searches, SearchGPT allows users to ask questions in a conversational style. This approach mirrors how people naturally speak, which may lead to a more personalised and detailed search experience.

For businesses, this change suggests a shift in how content is optimised, moving away from isolated keywords towards more complete, question-driven formats that align with users’ conversational input.

Enhanced presentation of results

SearchGPT provides comprehensive answers rather than merely listing links. By delivering contextually relevant information directly, it reduces the need for users to click through multiple search results.

This style of response prioritises accuracy and depth, requiring businesses to create well-rounded content that AI can use effectively.

While Google has begun exploring similar features, SearchGPT may take this approach further, emphasising complete answers and citing sources to give users a direct, reliable response.

Revised ranking and relevance metrics

The traditional “top ranking” system may be less relevant in an AI-driven search environment. Rather than simply aiming to occupy the top spot on a search

results page, businesses should focus on creating content that an AI recognises as authoritative and contextually relevant.

Factors such as content depth, quality and alignment with user intent will be key.

SearchGPT could therefore reshape ranking factors, emphasising highquality information over competing for a specific rank.

For businesses reliant on Google search traffic, the potential impact of SearchGPT warrants serious consideration.

AI-driven search may encourage a broader focus on brand authority and user engagement. As AI becomes capable of synthesising information from across the internet, companies should prepare to bolster their online presence through user-generated content, testimonials and broader visibility initiatives.

Rather than requiring a SEO overhaul, these AI-driven shifts suggest an adjustment in priorities. The core components of successful SEO - quality content, authority and relevance - will remain but businesses should look to strengthen these elements to appeal to the AI’s method of interpreting and prioritising information.

While it is too soon to determine whether SearchGPT can seriously challenge Google’s dominance, it represents a powerful new player in the search market. The rise of AI search tools signals an evolving landscape, with fresh opportunities for businesses prepared to adapt their strategies.

As companies refine their approach to SEO and digital marketing in response to these developments, those who embrace AI-driven search technology stand to gain an early advantage in the rapidly changing digital economy.

Looking for a lease deal? It’s good to talk

Come in, sit down. How can we help? Welcome to the Yellow Car Shop, taking vehicle buying and leasing back to the future.

Looking for a new vehicle largely takes place online these days. We are fast becoming accustomed to trawling through innumerable websites looking for the right car, van or truck at the right price or with the right deal.

Wouldn’t it be a joy if there were somewhere we could call into, sit down, enjoy a coffee and talk through exactly what we are looking for within the budget we have set for ourselves?

The principle applies whether it is an individual looking to change a vehicle for a newer model or a business customer seeking the fleet deal that is right for the organisation.

Great news… there is a door open and expert staff waiting to welcome you.

Welcome to The Yellow Car Shop.

Founded in 2009, director Chris Robinson has grown the business into one that puts customer service and listening to the client’s requirements front and centre of everything it does. The company works with fleet managers in businesses of all sizes across Northamptonshire,

Buckinghamshire and Bedfordshire as well as greeting individual motorists as they visit in quest of the best deal.

“The business is designed to have everything under one roof,” said Chris. “We want people to come and visit us, sit down, have a conversation about what they are looking for and we will see how we can help.”

Chris and his colleagues at The Yellow Car Shop look at all makes and models of cars and vans in search of the most suitable deal for each individual client. It saves time scouring the dealers for the right vehicle and the best deal, he said. And The Yellow Car Shop guarantees to be cheaper than the deals found in the main dealerships. For business customers, The Yellow Car Shop’s expertise includes a dedicated fleet and business specialist who has worked in the industry for almost 20 years.

When Chris set up the business in 2009, it was part of a franchise. Such was the success and rate of growth that Chris and his team took the business solo in

2017. “We were outgrowing the franchise and since then we have not looked back,” Chris said. “Covid had an impact, of course, but we have been rebuilding steadily since then.”

The vehicle industry is a far cry from Chris’s background. He cut his professional teeth running restaurants and pubs while his wife worked a 9-5 job. Looking to align their working hours to

Photo: David Wilson South Midlands

Chris Robinson - it’s all about personal services

spend more time together as a family led to the move into vehicle leasing. “I have always had a passion for cars, though,” Chris said. “The career change simply took that a stage further.”

The hospitality sector is all about the standard of service. Vehicle leasing is no different, certainly at the Yellow Car Shop.

“Personal service is what it is all about,” Chris said.

An example occurred only last week when The Yellow Car Shop took delivery at its office of a teacher customer’s new car and delivered it to his home in time for his return from work.

“He was not able to come to the office to collect it so we were more than happy to take it to him.”

Business is good but Chris and his colleagues have their eyes on expansion. Developing their commercial vehicles business is next on the agenda.

“Purchasing a vehicle is a very big deal for a lot of people. It is one of the biggest purchases they will make and we understand that fully. That is why we listen to what our customer wants and do our best to deliver.”

It is a sector in which the Yellow Car Shop is already doing business but Chris sees the potential and is looking to add a commercial vehicle specialist to the team as well.

Having a physical presence in Newport Pagnell – the Yellow Car Shop is situated just off the busy High Street in St John’s Street – is a real advantage when it comes to setting the service standard. “Having the shop helps - there is no doubt. It gives people peace of mind that they can come and see us,

outline what they are looking for and be assured that we will advise them as best we can.

“Purchasing a vehicle is a very big deal for a lot of people. It is one of the biggest purchases they will make and we understand that fully. That is why we listen to what our customer wants and do our best to deliver.”

“We are not the cheapest and we do not claim to be so. What we are all about is delivering the very best value to our clients.”

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 NO MORE MOTs - your car will never be old enough to need a MOT. Saving you time, energy and at least £40 a year.

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A vintage day to mark a milestone anniversary

Griffiths Air Conditioning and Electrical Contractors celebrated its 25th Anniversary at the Kettering Vintage Rally & Steam Fair a few weeks ago. They used the main arena to line up vehicles and staff while displaying air source heat pumps in the Daikin hospitality unit.

Griffiths was the first approved installer of heat pumps in Northamptonshire under the Microgeneration Certification Scheme back in 2008 and has carried out

hundreds of heat pump jobs since then. If a heat pump is replacing a gas or oil boiler, electric night storage heaters or is for a new self-build house, it will qualify for an upfront government grant under the Boiler Upgrade Scheme of £7,500.

As well as installing the heat pumps, Griffiths’ own engineers can also carry out all associated plumbing and electrical works. The service team provide the essential annual maintenance, ensuring

Blinds built to meet education’s needs

For schools, academies, colleges and universities looking to invest in commercial child-safe blind systems, now is the perfect time to start planning for installations during all the main school holidays.

Saxon Blinds spends school holidays working on projects throughout the education sector. Many of the heavy-duty blind systems we install transform the performance and look of classrooms, main and sports halls, making them more suited to modern technology. They can also increase the potential of the building as a venue for external events.

Saxon Blinds also helps education clients to fit systems that can be deployed should there be a security breach. Roller blinds can be instantly lowered where there are signs of intruders or in a situation that might upset the children.

“Our bespoke systems are manufactured in our Northampton factory and are built to suit any given situation,” said Saxon Blinds owner Mark Grainger. “They comply with safety regulations and blinds systems are closely fitted to each window, leaving exit doors and fire exits clearly accessible.”

Saxon Blinds products offer choice, flexibility, competitive pricing and a five-year guarantee. All Saxon Blinds staff are DBS checked and part of the Construction Skills Certification Scheme.

Contact Saxon Blinds on 01604 601888, email sales@saxonblinds.co.uk or visit saxonblinds.co.uk

the heat pumps are running as efficiently as possible.

n Contact Griffiths on 01536 420666, email office@griffithsaircon.co.uk, visit www.griffithsaircon.co.uk or call into their Energy Efficiency Centre showroom at 111 High Street in Burton Latimer - open Monday-Friday 9am-5pm - where you can see working examples of the heat pump products.

Management system nets national award

Garage management service provider

TechMan has been named the Garage Management System of the Year at the Independent Garage Association’s BIG Awards 2024.

TechMan’s garage management system has helped garages and workshops across the UK to streamline their operations, enhance efficiency and improve customer service for more than ten years.

The business began in a service centre in Northampton and now provides its management system to more than 12,000 outlets across three continents.

UK national sales manager Leo Freebairn said: “This incredible achievement reflects the hard work, dedication and creativity our team puts in every day.

“We look forward to continuing to innovate and help drive success now and in the future.”

TechMan collected its award at the IGA ceremony in Birmingham.

Driving growth through expertise, innovation and partnerships

The University of Northampton provides a wide range of support tailored to your business needs. From our advanced facilities and expert academic guidance to strategic partnerships and bespoke consultancy, we are committed to driving innovation and business growth.

You might be familiar with Sam McKay and Adam Lawton, regional business engagement officers whose job really is to be the bridge between UON and industry, engaging with businesses of any size to understand their needs and to help provide solutions to the challenges faced.

Earlier this year we updated our website and have a dedicated business ’button’ on the home screen of the university website to make access easier and clearer for all business services www. northampton.ac.uk/business/. The content has been updated and provides our full suite of services.

Recruitment

Finding the right talent is paramount to success. Bring fresh thinking to your business and gain access to a pool of students or graduates who will match your specific industry requirements. Whether you are seeking seasoned professionals or fresh talent, we can connect you with individuals who are primed to make an impact from day one. There are many ways to do this, from internships to graduate placements.

Unitemps Northampton offers temporary staffing across various sectors, tapping into a vast database of professionals, support staff, and tradespeople to meet your business needs. To advertise a graduate role with us, access our free internal jobs board to post vacancies.

Industry Forums

Adam and Sam oversee the university’s industry forums - logistics and manufacturing - bringing the businesses of the county together to discuss common issues and to facilitate peer support with key challenges. Exchange ideas, forge valuable partnerships and gain valuable perspectives, all within a space designed to facilitate growth and knowledge exchange.

Knowledge Transfer Partnerships

In today’s fast-paced world, staying ahead requires continuous learning and adaptation. Knowledge Transfer Partnerships offer a unique opportunity for businesses to collaborate with us and access cutting-edge research and expertise. Whether you are looking to develop new products, enhance processes or tackle industry challenges, KTPs provide the framework for meaningful collaboration that drives tangible results.

Continuing Professional Development

Under Continuing Professional Development, para should read: Investing in the professional development of your workforce is essential for maintaining a competitive edge. Our CPD resources offer a comprehensive suite of training modules, workshops, and certification programmes designed to enhance skills, foster leadership and propel career growth.

Consultancy

Sometimes, navigating complex challenges requires outside expertise. Our consultancy services connect businesses with seasoned professionals who possess the knowledge and experience

to address a wide range of strategic, operational, and technical issues.

From market analysis to process optimisation, our consultants work with you to develop tailored solutions to drive growth and maximise efficiency.

Facilities

A conducive environment is essential for fostering creativity, productivity and innovation. UON has a range of facilities and state-of-the-art equipment that offer opportunities for businesses across a broad range of industries and sectors.

From specialist equipment to support innovation to spaces for conferences, training, team building and filming, our facilities can offer flexible solutions for your individual requirements.

Whether you are looking to enhance workforce skills through training and development, leverage cutting-edge research or you are seeking top talent, our collaborative approach ensures your business thrives.

n Contact us at business.support@ northampton.ac.uk. We would love to have a chat with you.

‘A fantastic day for a great cause’

Industrial and electronics service provider RS has delivered a fundraising boost to Corby Foodbank.

A total 30 golfers from the company raised more than £850 at a charity day at the Leicestershire Golf Club. RS’s Corby base has worked with the food bank throughout this year, with employees volunteering to help with food parcel distribution and movement of stock.

RS PRO category manager Sam Marchant, who organised the golf day with colleague Daniel Waller, said: “It was a fantastic day for such a great cause.”

Alongside the charity golf day, the company organised a collection of items for food parcels, arranging delivery to St Peter & St Andrew’s Church on Beanfield Avenue, where the foodbank is based.

Foodbank manager Martin Langford said: “The contributions we receive from RS continue to make a real difference to the people of Corby who are in need.”

Sam said: “The need to use a foodbank can happen to anyone and, unfortunately, the use of foodbanks is on the rise.

However we hope that with regular donations through fundraising and food parcel donations, we can help provide adequate support to this amazing cause.”

n For more information about Corby Foodbank and how you can donate, visit www.corby.foodbank.org.uk

Fundraising moves into full voice

Grab your cape and step into the spotlight… it is time to Sing for Cransley.

Cransley Hospice Trust is calling for ten groups or individuals to perform a song from a movie soundtrack at The Core at Corby Cube at the event on March 16 next year.

The hospice is hoping to raise £20,000 from the event, a reprise of this year’s event in March. Successful applicants will receive four weeks of complimentary vocal coaching.

To find out more, email events@ cransleyhospicetrust.org.uk or visit cransleyhospicetrust.org.uk/get-involved/ events/sing-for-cransley-2025/

Council steps up plans for Greyfriars

National placemaker ECF is to work with West Northamptonshire Council on the regeneration plans for Greyfriars in Northampton town centre.

The vision, which has been developed by West Northamptonshire Council and Studio Egret West with support from Homes England, seeks to revive several derelict buildings with new uses.

ECF - a joint venture between Legal & General, Homes England, and Museworks with local authorities around the UK on similar schemes. The Greyfriars scheme is set to be the largest brownfield regeneration opportunity in the area. It remains subject to further approvals from both ECF and the council, expected in summer next year.

Greyfriars includes the former Greyfriars Bus Station, which was demolished in 2015, as well as the Mayorhold and Victoria Street car parks, Corn Exchange, Belgrave House,

and East and West Island totalling over 14 acres.

Plans for its future could generate a boost of up to £21 million to the town centre’s economy, with a potential 7,000 jobs created during construction.

The Corn Exchange could form an arts and culture hub while Belgrave House has potential as an innovative workplace and business incubator. The regeneration could also include an outdoor amphitheatre and other new public spaces.

Greyfriars would become a vibrant new neighbourhood, with shops, cafes, and restaurants.

Cllr Dan Lister, cabinet member for local economy, culture and leisure, said: “ECF have a wide breadth of skills and knowledge which they will be bringing to West Northamptonshire as part of a long-term relationship to bring forward a viable and sustainable scheme.”

Best feet forward to help food charities

Employees from Amazon in Daventry have teamed up with colleagues across nine Amazon fulfilment centres in the Midlands for a sponsored walk to raise funds for two foodbank charities.

They left the Amazon fulfilment centre in Rugby and arrived at the Amazon fulfilment centre in Daventry having raised £2,000 for Daventry Foodbank

SUPPORTING LOCAL CHARITIES

and Daventry Foodhub. Angela Gee, senior pastor at the Vineyard Community Church which runs the food bank, said: “I would like to thank the Amazon in Daventry team for their support.

“I would also like to thank and congratulate the inspiring team who took part in the walk. Their efforts mean so much to us.”

Support is part of our business DNA

The supermarket encounter that led to ongoing support for an expanding charity and an award from Northampton’s Mayor.

It began with a chance meeting in the aisles of a local supermarket. The relationship went from strength to strength, with the business donating thousands of pounds’ worth of products to the charity.

Now Sol Retail’s support over five years for The Lewis Foundation has been recognised with a Certificate of Appreciation from Northampton’s Mayor Cllr Paul Joyce.

The Lewis Foundation, which provides free gifts and support packs to adult cancer patients in hospital, is the Mayor’s official charity this year.

“It is just something we do so it is easy to forget that we are actually making a real difference.”

Sol Retail’s founder and chief executive Barry Tong said: “I was so very proud to receive this certificate of appreciation from the Mayor on behalf of Sol Retail. Supporting The Lewis Foundation is part of our business DNA. It is just something we do so it is easy to forget that we are actually making a real difference to the fantastic work that the charity does each and every day.”

The business has donated thousands of pounds worth of products to the charity for use in patient gift bags and Barry was instrumental in launching the Surplus Stock Appeal alongside The Lewis Foundation. The initiative encourages businesses to donate surplus or discontinued stock, helping them to be more sustainable and providing valuable resources to charity.

“We are delighted to have been part of The Lewis Foundation’s growth so far and look forward to working alongside the team for years to come,” said Barry.

The Lewis Foundation’s chief executive Lorraine Lewis, who founded the charity with her husband Lee, said: “Barry and the team at Sol Retail never fail to amaze us with their unwavering support, not just with product donations but with advice, ideas and time too.

“On a daily basis, we see the difference that Sol Retail has made to The Lewis Foundation, enabling us to help and

support more cancer patients across the county so to have this recognised by the Mayor and Mayoress of Northampton was wonderful.”

The Mayor added: “I had heard from Lee and Lorraine just what an impact Sol Retail has had on the charity so I was

delighted to have the opportunity to say a personal thank-you to Barry for the business’s contribution to the work of The Lewis Foundation over the years.

“Sol Retail is a shining example of how businesses can work alongside charities, helping to make a real difference to the communities in which we all live and work and it was my pleasure to give Sol Retail the official recognition it most certainly deserves.”

Barry Tong receives his Certificate of Appreciation from Northampton Mayor Cllr Paul Joyce and The Lewis Foundation co-founders Lee and Lorraine Lewis

Brokers: Your prized asset’s destiny is in their hands

If you are looking to sell your business, then finding and selecting a suitable buyer will be your primary concern. If you do not already have a buyer lined up and need to go to market, appointing a business sales broker may be a necessary step forward.

“Not all deals will need to involve a business sales broker but if you wish to appoint one then you need to choose carefully and ensure that you are comfortable with the commercial arrangements with the broker or consultant,” said Tom Bodkin, a partner with Borneo Martell Turner Coulston.

“You will be placing the destiny of your most valuable asset in their hands, and there are important aspects that you will need to consider as part of the appointment which we can guide you through.”

Tom discusses the role that brokers can play in your business sale, what to look out for, and some of the pros and cons involved.

Before instructing a business broker or agent, you should meet with your lawyer to discuss your overall objectives and whether any legal issues need to be addressed before putting your business on the market.

There may be many benefits in appointing a sales broker, including: n Industry knowledge. This can be

particularly important in certain industries, especially those that are very technical or highly regulated, or where there may be other barriers to entry, meaning that the pool of potential buyers is reduced, and the nature of any incoming queries may be complex.

n Industry contacts. Linked to industry knowledge is the value and relevance of the broker’s contacts, as many external buyers choose an acquisition target business from within an industry in which they are already familiar.

n Sales progression. In much the same way as an estate agent, a broker can be an important link in the chain from the sales progression point of view. They can contact all the key figures in the process without regulatory constraints, including the buyer, the seller and both sets of solicitors, to help drive the sale forward.

The downsides to consider and address include:

n Confidentiality and trust concerns. Brokers may not have the same strict confidentiality obligations as your solicitor, and this can be a cause of concern, particularly if your business trades in a small or niche industry where everyone knows one another.

n One step removed from buyer. You will be one step removed from the sales process, which can lead to miscommunication at times.

n Lack of in-depth knowledge of your business. Unlike your lawyer, your broker is unlikely to be very au fait with your business and the legal documentation that is integral to it.

No matter how far off you think a potential sale might be, for an informal conversation, contact Tom Bodkin in the corporate and commercial team at Borneo Martell Turner Coulston Solicitors on 01604 622101 or email tom.bodkin@ bmtclaw.co.uk

Fall foul of obligations and face the consequences

The landlord for my business uses a standard lease. Is there any point paying a solicitor to review it if they cannot change it?

Instructing a solicitor to review your lease before it is entered into could save you time, money and effort. You may think you are saving money but what if things do not go to plan?

Terms contained in a lease can be complex, confusing and convoluted. Leases (especially landlord-friendly ones) typically place multiple obligations on a

tenant of which you may not be aware at first glance.

The consequences of falling foul of such obligations are substantial and can have a huge impact both commercially and personally. This could include forfeiture - the landlord taking the property backand damages.

Without seeking adequate legal advice, you may find yourself in breach of your lease without even realising and could be left in a situation without any premises to operate from or owe a substantial sum of money to the landlord.

Hannah

Bayliss

wilsonbrowne.co.uk

n The information supplied in this article is designed to give you an overview of a particular area of law. You should not make any decision or rely purely on these responses. If you need specific legal advice in relation to your own circumstances, please contact the author or your own solicitor.

Tom Bodkin

Published in association with Borneo Martell Turner Coulston Solicitors

This article is for general information only and does not constitute legal or professional advice. Please note that the law may have changed since this article was published.

ASK THE EXPERT: Commercial Property | Hannah BaylissTrainee solicitor, Wilson Browne Solicitors

In a regular exclusive column, Milton Keynes and Northamptonshire Chambers of Commerce outline

Continuous training... the secret to

The Northamptonshire and Milton Keynes Chambers of Commerce are committed to supporting local businesses by offering a comprehensive range of training services designed to foster growth, develop skills, and improve business performance. In today’s rapidly changing industries and with evolving workforce demands, continuous training is vital for companies to remain competitive. Both Chambers recognise this need and provide professional training courses tailored to meet the varied requirements of businesses across all sectors.

As key supporters of the local business community, the Chambers understand the challenges businesses face in developing

“It

not only improves employee performance but also boosts morale and engagement.”

skills. They offer a broad selection of training programmes covering a wide range of subjects, ensuring businesses of all sizes and industries can find relevant courses. Key areas of focus include:

n Business Toolkit

n Sales & Marketing

n Management and Personal Development

n International Trade

To learn more about these training services, visit the Chambers’ stand at the Milton Keynes Business Exhibition on 7 November, sponsored by KCI Complete Office Solutions. Here, businesses can discover how the Chambers’ expert-led courses can help them stay ahead in a competitive market.

Julie MacLennan, Group Operations Director at the Milton Keynes and Northamptonshire Chambers, emphasised the importance of staff development for business success: “Training is an essential part of any business strategy. It not only enhances employee performance but also boosts morale and engagement.

Our programmes address the specific needs of businesses, helping them stay agile and competitive in today’s fast-changing market. We look forward to showcasing our services at the exhibition and encourage businesses to explore how our training can benefit them.”

With training programmes tailored to the demands of modern business, the Northamptonshire and Milton Keynes Chambers play a pivotal role in supporting the local business community. The exhibition, hosted by Milton Keynes Chamber of Commerce at the Delta

the importance of keeping your workforce’s skills levels up to speed to compete in changing times.

growth, performance and success

“Our programmes are designed to meet the specific needs of businesses.”

by Marriott Hotel, Kents Hill, offers free admission and features over 70 exhibitors, alongside workshops and networking opportunities.

n For more details, visit chambermk.co.uk or contact the Chamber training team directly on 01908 733 082 to discuss how they can support your business.

The must-attend event for firms across the region

The highly anticipated Milton Keynes Business Exhibition, proudly headlined by KCI Complete Office Solutions, will take place on Thursday November 7 at the Delta Hotel by Marriott, Kents Hill, Milton Keynes.

It is a must-attend event for businesses across the region that promises a day full of networking, innovation, and opportunity.

Running from 10am until 3pm, the exhibition is free for all visitors, offering a unique platform for companies to showcase their products and services, build new relationships and discover local business solutions.

With only a few exhibitors stands remaining, businesses are encouraged to secure their spot as soon as possible. View the different stand packages at chambermk.co.uk/ connect/#chamber_events

Free events on the day include:

Coffee and Connect (8.30am-10am): A pre-exhibition networking session for early birds – chambermk.co.uk/event/ coffee-connect/

Women with Vision (11am-12 noon): A special session focused on menopause

support in the workplace – chambermk. co.uk/event/women-with-visionmenopause-support-in-the-workplace/

Speed Networking (1.30pm-2.30pm): A fast-paced, engaging opportunity to make new connections - chambermk. co.uk/event/speed-networking/ Free visitor registration is open now: lnkd.in/gTNFEjEd

n For further details or to book the remaining exhibitor stands, contact Milton Keynes Chamber of Commerce on 01908 733082 or email events@chambermk.co.uk.

Visit the Milton Keynes Business Exhibition and find out more about the Chambers’ training services

Personalised approach benefits our clients

Adynamic accountancy firm has been supporting clients through staff changes and providing business coaching as part of its highly personalised service.

Elsby & Co, based in Rushden, aims to be the only accountant its clients will ever need – or wish to consult –throughout the lifetime of their business and beyond.

To achieve this, the firm has developed a suite of services that go far beyond those typically offered by traditional accountants, providing clients with a truly bespoke experience.

Partner Carl Elsby said: “Many businesses only engage with their accountants for year-end accounts, but we are committed to offering much more. We want to help our clients grow and support them through every stage of their business, and beyond.

“We train our staff to always seek opportunities to go the extra mile, ensuring we provide clients with more value than cost.

“We achieve this by complementing our traditional accounting and advisory services with support from our Business Hub, and specialists in corporate finance, estate planning, and wealth management.”

In one instance, the Elsby team visited the workplace of an audit client undergoing staff changes to provide handson support with their systems. The client also utilised Elsby’s Business Hub to temporarily fulfil roles during the transition.

In another case, Elsby’s Head of Operations, Ann Phillips inset a highly experienced executive coach and management development specialist, provided coaching to a client’s management team. Elsby also stepped in to cover the role of financial director while the client navigated its staffing changes.

Carl added: “The first case shows how a client, who typically only used us for audit services, was able to benefit from our wider expertise as their business evolved.

“In the second example, we provided industry-specific advice and guidance that made a real difference. We can do this because our expert team takes the time to understand our clients and their sectors, ensuring we offer the best possible support.”

In another case, while completing what seemed to be a routine tax return, the Elsby team went further by examining the rules regarding state pension top-up via the client’s partner’s National Insurance contributions.

“The result was that the client reclaimed over £3,000 in state pension arrears and increased her ongoing pension by £800 per year,” said Carl.

“We cannot always deliver such results, but we promise to always remain alert to opportunities to help our clients. This proactive approach sets us apart, and it is remarkable how often we find ways to add value because of it.”

For further information, visit www.elsbyandco.co.uk or contact 01933 312950.

£700k investment boosts drive for sustainability

Built environment firm See Limited is investing £700,000 to transform operations at its distribution facility and significantly reduce its environmental impact.

The Corby-based company, which operates Performance Panels, Inspired Surfaces, and Bousfields, is automating its storage system and panel dividing saw at its Halifax distribution site. This will reduce carbon emissions and allow the facility to store up to 5,000 panels on-site.

The new automated system will manage the organisation, stocking, and selection of various sheet sizes and materials, greatly boosting operational capacity. Additionally, Performance Panels is expected to save 280 bottles of liquid petroleum gas previously used for forklifts, equating to an estimated 17,495 kgCO2e avoided annually, based on UK Government calculations.

See Limited, whose name reflects its focus on sustainability – Supporting Ethical Enterprise – continues to lead with eco-conscious investments.

Group Chief Executive Robert Thompson said: “The introduction of the automated storage system and panel dividing saw is part of our ongoing investment in See Limited’s businesses as we grow and evolve.

In a fast-moving industry, staying ahead of technological advancements is essential.

“While the implementation of this significant investment has transformed the working operations on site, it has also enhanced the health and safety measures. Automation has replaced much of the manual handling and has drastically reduced the time spent locating and retrieving stock.”

Carl Elsby

Robert Thompson

Leasing firm restructures for growth

Contract hire and fleet management specialist Grosvenor Leasing has restructured its team to support its growth plans.

Following three years of record sales, which saw Grosvenor’s fleet size increase by 20%, the funding and fleet management specialist has created a new client services division. The expanded business development team, now covering the whole of the UK, will drive sales and growth by identifying and developing relationships with new customers.

Managing Director Lee Brown said: “We have experienced record growth over the past three years, and we have ambitious plans for further expansion. The restructure is a crucial element in achieving our goals.

“Importantly, while we are investing heavily in technology, this will not come at the expense of our person-centred

Lee Brown

approach. We aim for more face-to-face time and improved communication with customers. Our success comes from being a people-centric business, and our customers will benefit from this.”

Changes within the fleet sector – including the drive towards electrification, the arrival of new entrants, and continued pressure to reduce business costs – have presented fleets and SMEs with unprecedented

How to increase your business’s efficiency, productivity and profitability very easily

One of the major costs in a business is salaries. Equally, your most important asset is your staff. Your staff are literally your business. Offer superlative levels of customer service and your business will really thrive.

So in order to increase your business’s efficiency, productivity and profitability you need to invest in your staff heavily by paying them well, giving them lots of benefits and plenty of training both initially and ongoing.

You will need to provide them with the most effective tools for the job which means investing in excellent technology including artificial intelligence (AI). By training your staff in the use of AI you should increase their productivity hugely. This will in turn free up their time to focus on looking after your customers even more. It almost certainly could reduce your payroll costs significantly as well.

Another popular productivity tool is the hiring of virtual assistants. This can be an excellent way to increase your productivity, reduce your staff

Tony Byrne

costs and improve customer service especially if your VAs engage directly with your customers over the phone or by video call.

If you hire a VA from a country such as the Philippines you can engage a young tech-savvy graduate on a self-employed basis for a relatively low hourly rate of say £5-£6 an hour and outsource timeconsuming tasks thus freeing up your staff’s time to focus on customer service.

WARNING The information contained within this article is for guidance only and does not constitute advice which should be sought before taking any action or inaction. All information is based on our current understanding of taxation, legislation, regulations and case law in the current tax year. Any levels and bases of relief from taxation are subject to change. Tax treatment is based on individual circumstances and may be subject to change in the future. This article is based on my own observations and opinions. They do not represent the company’s views.

challenges, heavily influencing business decisions, he added.

“Fleet operators have come through tough times and still face substantial challenges as they navigate what is expected to be the most dynamic period the industry has experienced in decades.”

Grosvenor Leasing is also celebrating a series of awards for its vehicle funding products and its support for businesses transitioning to electric vehicles. The company recently brought home the Leasing Innovation of the Year award at the Fleet World Great British Fleet Awards 2024 and Leasing Company of the Year (up to 20,000 vehicles) at this year’s Fleet News Awards. These achievements follow success at last year’s Green Fleet Awards, and the Best Customer Service Award at the Business Car Awards.

For advice on ways to increase profits, take advantage of a onehour Discovery Meeting either at our offices or via a video conference call at our expense worth £270 to each of the first three readers who contact us before November 30. You know it makes sense. We offer a great cup of coffee too.

Ring us on 01908 523740 or for free on 0800 980 4516 or email wealth@wealthandtax.co.uk and quote NOVEMBER 2024 OFFER to book your free discovery meeting.

Just think about it, no sick pay, no holiday pay, no maternity/paternity leave, no employer’s NIC, no workplace pensions etc, etc. This is because such VAs are usually recruited from lower income countries. Once you add in all of these costs, if you were to employ someone in the UK, even on the minimum wage, your cost would be equivalent to at least £25£30 an hour. That works out at five times more expensive.

It’s a great deal for the VA too because the pay rate is more than they could typically earn in their home country, they can work from home and they have flexible hours. A true win: win.

www.wealthandtax.co.uk

Councils lodge bid for devolution

Millions of pounds in future investment into the South Midlands would be the result of devolved powers from government to the area’s six local authorities.

The councils have united to submit a proposal to the Ministry of Housing, Communities and Local Government following the government’s announcement after the General Election that it sees devolution as a central part of boosting economic growth across the UK.

Councils in Bedford, Central Bedfordshire, Luton, Milton Keynes and North and West Northamptonshire have been working together for years as part of the Central Area Growth Board, more recently becoming the South Midlands Authorities.

The government has invited local authorities to identify regional partnerships which could benefit from enhanced powers in areas such as transport, housing, skills and employment. A devolution deal could also leverage millions of pounds of future investment into the area.

Following expressions of interest, government will produce a framework

which will provide more detail on how and when devolution could become a reality and what the specific benefits could be for the SMA.

Cllr Jason Smithers, leader of North Northamptonshire Council, said: “This is an exciting step forward on working collaboratively with neighbouring unitary councils on how we can create the conditions to bring increased prosperity to our region.

“This is a very exciting time and the move towards devolution fits perfectly with our Big 50 aspirations to create a proactive, proud and prosperous area for all of our residents.”

His counterpart at West Northamptonshire Council, Cllr Adam Brown, added: “Working with our neighbours demonstrates to government that we have the will and the means to manage greater resources more locally.

“During the first three years of our two new councils, we have demonstrated time and again that we can work together for the benefit of our residents. This latest step offers us the opportunity to extend that direct partnership link with our neighbours to the south.”

“The move fits perfectly with our Big 50 aspirations.”

Jason Smithers

Both North and West Northamptonshire Councils, along with the other four SMA authorities, have already approved the establishment of a Joint Committee governance model for the area as part of their South Midlands Authorities management of the former Local Enterprise Partnership functions.

The new governance model replaces the current Central Area Growth Board and in particular its decision-making powers.

Stay in the loop with everything Northants

Lawyers oversee deal for dealership

Specialist Specialist automotive lawyers at regional firm Howes Percival have acted for Fortune 250 US-based international automotive retailer Group 1 Automotive UK Limited on its acquisition of Soper of Lincoln BMW/Mini.

The team also recently acted for the Glyn Hopkin Group on the sale to an Employee Ownership Trust and dealership groups Steven Eagell, Listers and FRF on their purchase of Motorline Limited’s network of 19 Toyota and Lexus dealerships.

Corporate partner and head of automotive Tom Redman (inset) said: “Hot on the heels of Group 1’s summer acquisition of multiple MercedesBenz dealerships which the Howes Percival automotive team also advised on, our team’s depth of resource and specialist automotive-retail knowledge was once again key to support Group 1 as it continues to grow.”

‘Expansion relies on talent pipeline’

Accounting and advisory firm MHA has welcomed a record 214 new trainees this year with 186 new starters joining the firm earlier this month.

The class of 2024, including 20 who begin their careers at the firm’s offices in Milton Keynes and Northampton, was officially introduced to the firm by MHA charman Rakesh Shaunak at a major induction event at the Hilton Birmingham Metropole.

The intake number is almost double the 130 welcomed last year and follows MHA’s recent financials announcement of a near-30% increase in revenue. The firm is forecasting double-digit organic growth for 2025 and beyond.

“We are a people-first business and our future expansion relies on a talent pipeline of engaged and enthusiastic teams who can seize the opportunities our firm offers from day one,” said Rakesh.

The new trainees are a mix of apprentices and graduates and will work across MHA’s audit, tax and advisory services. Rebecca Hughes, partner at MHA’s office in Northampton, said: “We place a genuine investment into the future generations of accountancy professionals to unleash their full potential. Year on year we are seeing more school, college and university leavers select MHA as their firm of choice, with many directors and partners at the firm today having originally joined as trainees.”

Business of Sport

Partnership aims to bring out the best

Health, fitness and leisure provider

David Lloyd Clubs Milton Keynes is to continue as official wellbeing partner with ice hockey club MK Lightning.

The leisure club at Newlands near Willen Lake will provide exclusive access to its facilities for Lightning players and staff, thereby playing a key role in supporting their physical and mental wellbeing.

MK Lightning director Tom Roberts said: “We are delighted to partner with David Lloyd Clubs Milton Keynes, a brand that aligns perfectly with our values of promoting physical fitness and mental wellbeing both on and off the ice. This partnership will help our players to perform at their best.”

David Lloyd Milton Keynes’ general manager David Barker added: “We are excited to support MK Lightning and be part of this journey with the players, staff, and fans. Wellbeing is at the heart of everything we do at David Lloyd, and we look forward to helping the MK Lightning team stay fit, healthy, and ready to succeed throughout the season.”

n Vehicle transportation company Nick Pelosi Ltd has finalised a deal to sponsor MK Lightning for a third season. The striking orange logo of the company, based at Kingston, will once again be prominent on the sleeves of the 2024-25 season Lightning jerseys.

Tom Roberts said: “We deeply appreciate Nick and his family for their steadfast support. Their true passion for the sport and commitment to our team make this partnership ideal.”

Scan here to subscribe for your print and/or digital copy of Business MK each month. For the latest news from Milton Keynes and Bedfordshire, visit businessmk.co.uk

Looking smart: Cobblers

Barrister joins Saints board

Barrister Mark Braid has joined the board of Northampton Saints as a nonexecutive director.

He has been a practising general common law barrister for 25 years, specialising in family law, immigration and civil litigation. He also is a successful property developer, with a particular interest in the use of alternative energy sources, and manages a portfolio of investments across property, pharmaceuticals, food development and biomedical research.

“Our board is already filled with extremely capable directors and has proved time and time again over the last few years that it makes strong decisions at the right time to keep the club moving forwards,” said Saints chairman John White. “But we are always looking to strengthen where we can and so we are absolutely delighted to welcome Mark Braid.

“He lives locally, has a huge passion for the club and understands our unique place within our community here in Northampton and beyond.

“Mark brings with him a huge amount of legal and commercial expertise, so I have no doubt that his extensive experience will

be extremely valuable to Saints over the coming years, and that he can make a massive contribution towards our future successes on and off the pitch.”

Mark has practised at 2DRJ Barristers in London since 2000. He also has built a successful property investment business.

“The club has a long history and is run extremely well already with a structure that has delivered stability and success allowing it to do the right things at the right time,” he said. “It is a real privilege for me to join now as a non-executive director and try to help in any way I can.

“The board is very strong, particularly on the financial side which is essential, but coming from a legal and non-rugby background I think I can bring something different to that group.”

Mark Braid

team are cutting a dash

Dressed for success – or so the management team at Northampton Town FC hope. Manager Jon Brady, his assistants Marc Richards and Ian Sampson, and goalkeeping coach James Alger cut a dash in suits tailored by the club’s new clothing partner, Collective 13 Clothing.

“It is an honour to be working with a club I grew up supporting,” said Collective 13 Clothing owner Elliott Don. The initial deal is to supply suits to the coaching staff and commercial team, as well as, in the future, the first team and staff.

“I selected a suit design with a distinctive Claret Check design, in line with the home shirt colour,” said Elliott. “Hopefully, it will be a signature feature at the club.”

The deal was launched officially at the Cobblers’ League One home match against Bolton Wanderers last month, at which Collective 13 Clothing, based in Daventry, was the match ball sponsor.

Elliott has also joined the NTFC Business Club. “The club has a growing fan base and there are lots of new builds in the north-west of the town, so it seemed like a natural partnership,” he said.

Back of the net: Women’s

team

success scores with new kit deal

It is a hat trick for credit union Commsave, as the financial cooperative extends its sponsorship of Northampton Town FC Women’s training kit for a third season and continues its sponsorship of the men’s training kit for a second year.

“We are thrilled to continue our support for the Cobblers’ women’s team into the new season,” said Commsave’s chief executive, Dominic Masterson. “The progress the team has made on the pitch in recent seasons has been really impressive, and we are excited to see what the 2024/25 season holds.

“All of us at Commsave are keen to support our local community, and we’re delighted to be helping women

and girls in the area participate fully in the game.”

Commsave, based in Northampton, is one of the UK’s largest credit unions, with more than 34,000 members. It has also sponsored Northampton Town Women’s striker Jade Bell for the past two seasons.

The club’s women and girls development manager, Scott Loughran, said: “We would like to extend our heartfelt gratitude to Commsave for their contributions and continued support. By sponsoring both our women’s and men’s team training kits, they demonstrate a true commitment to the importance of women’s football.”

‘A key part of our business strategy’

Commercial law firm EMW has extended its partnership with MK Dons FC for the 2024-25 season.

The agreement, with EMW as the club’s official legal partner, makes the Knowlhill-based firm one of the longest-standing partnerships for the club. It began while the Dons were playing home games at the National Hockey Stadium.

EMW partner Mark Davies said: “As a local business in Milton Keynes, supporting the club continues to form a key part of our business strategy. We are excited to be the official legal partner again and enjoy supporting MK Dons from our Club Black hospitality box.”

Mark Davies

MK Dons group finance director Ryan Gawley said: “Being able to lock down EMW Law for a further season is absolutely fantastic for the club.

“The support we have received from them and our other club partners over the last few years has been vital in ensuring we continue to try and deliver the best service off the pitch and the best football on the pitch. We only partner with companies that we share an affinity with and we are delighted to continue our journey with EMW.”

Scan here to subscribe for your print and/or digital copy of Business Times each month. For the latest news from Northamptonshire, visit business-times.co.uk

Elliott Don (centre) is pictured with (from left) Cobblers’ assistant managers Ian Sampson and Marc Richards, manager Jon Brady and coach James Alger in their new matchday attire

Commsave’s business development manager James Richards shows off the new kit

Bench steps up search for new JPs

Magistrates come from all walks of life, seeking to give back to their community and develop new skills for use in their personal and professional lives.

The Judiciary of England and Wales, together with the Ministry of Justice, has issued a fresh call for magistrates in Buckinghamshire as part of a new campaign aimed at boosting Bench numbers.

This appeal is part of a wider drive to encourage more people to volunteer for the magistracy across England and Wales. Magistrates are needed for both criminal and family courts, and the I Can Be a Magistrate campaign is being promoted across social media, search engine optimisation, and digital audio platforms.

Magistrates receive the ongoing support and training they need to sit in either the criminal or family court. Each is assigned a mentor and supported by a legal adviser, who works with them in court to ensure correct procedures are followed.

“Developing new skills is just one of the benefits.”

A spokesman for the Judiciary of England and Wales said: “Developing new skills that can be applied in both personal and professional life is just one of the benefits of becoming a magistrate. These skills include, but are not limited to, negotiation, presentation, and decisionmaking, alongside the positive impact on their community.”

The magistracy is a flexible, parttime voluntary role that can fit around other commitments, including full-time employment. No qualifications, legal knowledge, or experience are required, according to the Judiciary. Instead, the qualities valued in a magistrate include an open mind, rational thinking, and the ability to work as part of a team.

The campaign is targeting anyone aged between 18 and 74 who can commit to a minimum of 13 days a year for at least five years. Employers are legally obliged to allow time off for those in full-time or part-time employment who wish to serve as magistrates.

n To find out more, check for current vacancies in the South East or to register your interest, visit icanbeamagistrate.co.uk

A role that enables me to make a real difference

Richard, who retired five years ago from a role in the housing association sector, has been a magistrate for 30 years.

“I am very proud to be a magistrate and make a meaningful contribution to the justice system. It is a role that allows me to make a real difference in my community and give something back,” he said.

The role has taught him new, relevant, and valuable skills that have helped him develop his career: effective listening, critical thinking, decisionmaking, judgement, and teamwork.

“These transferable skills have helped me progress to more senior roles in my professional life.”

FACT FILE

n Only criminal court magistrates deliver sentences. They can sentence people for up to six months for a single offence.

While family magistrates do not pass sentences, they make decisions that affect vulnerable children, support separated parents in making arrangements for their children, enforce child maintenance orders and help to prevent domestic abuse.

Richard (pictured) actively encourages others considering the magistracy to find out more. “Anyone can apply to become a magistrate, and it is absolutely essential that the Bench is fully representative of the diverse community it serves. A more diverse judiciary will significantly help to strengthen public confidence in a system that broadly reflects the society we live in today.

“The rule of law applies equally to everyone, and we must treat all court users with fairness and respect. It is vital that diversity and inclusion always remain at the forefront of what judicial office holders do.”

n In court, magistrates work as a bench of three, made up of two wingers and a presiding justice who receives special training to act as chair. All three magistrates contribute to the decisionmaking, supported by a legal adviser. Only the presiding justice speaks in court.

n The mandatory retirement age for magistrates is 75 and magistrates are expected to sit for a minimum of five years. Applications can take up to 12-18 months to reach appointment.

Business Soundbites

A snapshot of what business people have been telling us.

“Despite being the most qualified candidate, I wasn’t offered the job because the premises had no female WC.”

Cassandra Campbell, marketing manager of Paradise Computing and organiser of Northamptonshire Manufacturing Week, on her first job interview in engineering.

“The Bill is set to be the biggest reform of employment rights in decades.”

Victoria Templeton, knowledge manager at Northamptonshire HR company HR Solutions, on the government’s Employment Rights Bill, introduced last month.

“The homelessness problem is only getting worse and that is why our sleepout this year is perhaps the most urgent yet.”

CEO Sleepout’s chief executive Bianca Robinson ahead of this month’s annual event in Milton Keynes raising awareness of and money for the city’s homeless.

“Our aim is to inspire young people to pursue STEM subjects at school and to eventually translate that passion into successful careers.”

Oracle Red Bull Racing’s chief executive Christian Horner on StemX, the motorsport giant’s joint initiative with Milton Keynes College.

“Now is the time to enact a series of rate reductions without the threat of stoking inflationary pressures.

ProfessorJoe Nellis, of Cranfield School of Management and economic adviser to MHA, on the European Central Bank’s decision to cut interest rates to 3.25%

“My wife, four daughters and I absolutely love the club. Attending Saints matches together in recent years has become a very important family experience for all of us.”

Barrister Mark Braid, who has joined the board of Northampton Saints as a non-executive director.

A ‘berry’ tasty start to the week...

What better way to spend a Monday morning than sampling a range of delicious cakes, baked by generous colleagues at Lockheed Martin UK’s manufacturing site in Ampthill.

Business MK editor Andrew Gibbs joined Lockheed Martin staff and other guests to judge a selection of ten cakes, marking the start of the company’s Macmillan Coffee Morning. With the theme Change of the Seasons, competition was fierce, but it

The bank going nuts to keep traditions alive

was Berry Fusion – a sponge cake layered with cream and fresh berries – that captured the judges’ tastebuds. The icing on the cake came for its creator, Shagufta Mustafa, the firm’s communications, media, and PR specialist.

After the judging, the cakes were sold to Lockheed Martin colleagues at the Ampthill site, raising £500, which was matched by Lockheed Martin to bring the total to £1,000 for Macmillan Cancer Support.

First, it was the World Stone Skimming Championships in Scotland. Now, challenger bank Allica Bank has taken on conkers.

The bank, headquartered in Milton Keynes, sponsored the World Conker Championships, held last month in Southwick, near Oundle in Northamptonshire.

Dating back to 1965, the competition draws hundreds of competitors and

Shagufta Mustafa shows off her winning berry fusion cake

Outdated, uncomfortable, unpleasant

Rail passengers have had to put up with a station that, in the words of a government minister, “simply hasn’t been good enough” as they make their journeys between London Euston and stations including Leighton Buzzard, Bletchley, Milton Keynes Central, Wolverton and Northampton.

Now Network Rail, which operates the station, and the Department for Transport have unveiled a five-point plan to improve the functioning of Euston station and deliver a better passenger experience while it undergoes longerterm design changes. The outdated station is in major need of overhaul and has led to some very uncomfortable and unpleasant conditions for passengers, Network Rail admitted.

Transport Secretary Louise Haigh has tasked the station’s teams at Network Rail and train operators Avanti West Coast and West Midlands Trains to look again at how the station works on a dayto-day basis and to make immediate improvements wherever possible.

The station needs major reconstruction to meet current demands but the fivepoint initial plan comprises:

n Reviewing passenger information provision and circulation, including a shutdown and review of the use of overhead advertising boards.

n A review on how passengers board services, especially during disruption.

n Creating more concourse space and alleviating pinch-points.

n Unifying station operation during disruption to ensure a holistic approach is taken for the benefit of all passengers.

n Improving reliability of both infrastructure and train services to reduce disruption at the station.

It is a positive first step to getting a grip on overcrowding at the station, the Transport Secretary said, but more must be done. Senior management at Network Rail met with the Secretary of State last month to answer questions on plans for the station and set out a route towards longer-term improvements to the passenger experience.

“For too long, Euston station simply has not been good enough for passengers,” said the Transport Secretary. “That is why I have tasked Network Rail with coming up with a clear plan to immediately improve conditions for passengers. We know Euston needs a permanent solution and are working hard to agree this but these immediate steps will help to alleviate some of the issues the station has been facing.”

Passengers have not had the travelling experience they deserve, admitted Gary Walsh, Network Rail’s route director for West Coast South.

“We need to do better. Our fivepoint plan will help improve things for passengers in the short term by creating more space, providing better passenger information and working as an industry to improve the reliability of train services on the West Coast Main Line.”

Network Rail is working with the rail industry and passenger groups to explore plans and funding options for a major upgrade of London Euston, he added.

visitors from around the world. This year marked the first time Allica Bank sponsored the event, aligning with the bank’s mission to support the traditions and activities that make local communities and businesses unique.

“Events like this need sponsors to keep going, and the World Conker Championships play a vital role in our local community,” said organiser St John Burkett.

“It’s fantastic that Allica Bank recognises the importance these events, along with local businesses and people, bring to the community.”

Allica Bank’s local relationship manager, Wahid Nawaz, added: “The World Conker Championships hold significant cultural value in Northamptonshire, bringing together competitors, families, and businesses in a way that strengthens the local economy.”

London Euston: Action is needed urgently to improve the passenger experience, according to Transport Secretary Louise Haigh

Networking

A group for networkers looking for referrals, introductions, opportunities and sales. Northants and surrounding areas

Every Tuesday at noon. National networking

Every Wednesday at noon. Contact Gary Thorpe for all events. Email: gary.thorpe@debt-doctors.co.uk Tel: 07963 766052 or 01536 333425.

AYLESBURY

2nd Tuesday 12 noon-2pm: Online. MILTON KEYNES

2nd Thursday 12 noon-2pm: Online. BUCKINGHAM

3rd Tuesday 12 noon-2pm: Online.

CAPPUCCINO CONNECTIONS

4th Thursday 10am-11.30am: Online.

Contact: Anna Atkins-Carter, regional director North Bucks / West Chilterns. 07540 097776, email anna.atkinscarter@theathenanetwork.com or visit theathenanetwork.com

BEDFORD

2nd Wednesday 12 noon-2pm: Online.

SOUTH BEDFORDSHIRE

4th Tuesday 12 noon-2pm: Online. WOBURN

3rd Thursday 12 noon-2pm: Online.

Contact: Kate Cherry, regional director Bedfordshire & St Albans. 07909 675333, email kate.cherry@theathenanetwork.com or visit theathenanetwork.com

SKYROCKET YOUR CYBER DEFENCES TO NEW HEIGHTS WITH AI

November 5, 9am-noon: Wrest Park Enterprise Centre, Silsoe Industry experts discuss the evolving cybersecurity landscape and the role AI plays in defending against cyber attacks. Delegates will also hear first-hand about the real implications a cyber attack can have on a business. Free event.

CONNECT OVER COFFEE

November 12, 9.30am-11.15am: Sharnbrook Mill Theatre, Sharnbrook Informal networking, Free event for Chamber members; non-members £25 + VAT. Book on to Chamber of Commerce events via events.chamber-business.com

IGNITE

Tuesday 6.45am: The Turnpike, Harpole, Northampton ACHIEVERS

Wednesday 9.30am: Brewpoint, Cut Throat Lane, Bedford.

PIONEER

Wednesday 9.30am-11am: Online. APOLLO

Wednesday 10am:

Abbey Hill Golf Centre, Two Mile Ash, Milton Keynes. FUSION

Thursday 6.45am:

Abbey Hill Golf Centre, Two Mile Ash, Milton Keynes. BLAZE

Thursday 6.45am:

Mount Pleasant Golf Club, Lower Stondon, near Henlow. PAVILION

Thursday 6.45am-8.30am:

The Old Northamptonians RFC, Sir Humphrey Cripps Pavilion, Billing Road, Northampton. PROSPERITY

Thursday 6.45am-8.30am: The Kettering Golf Club, Headlands, Kettering. STERLING

Thursday 11.45am-1.30pm: The Old Northamptonians RFC, Sir Humphrey Cripps Pavilion, Billing Road, Northampton. ENCORE

Friday 6.45am: Holiday Inn London Luton. LIGHTHOUSE

Friday 6.45am-8.30am: Old Northamptonians Association, Billing Road, Northampton. Contact: Duncan Webster. email: duncan@bnibreakfast.co.uk or call 07977 422220. More information: bni.co.uk

November 12, 26 6.45am-8.45am: The Beefeater, Buckingham Breakfast meeting and speaker. Visitors: £10.

More details: bucks-fizz.biz or contact David Babister 07796 136688.

Regional sponsor:

Business MK and Business Times

Relaxed, informal, conversational B2B networking. All Business Buzz events run 10am-noon. Price: £10 + VAT. BEDFORD

1st Wednesday: George & Dragon, Mill Street. BIGGLESWADE

4th Tuesday: Miss Vietnam, Market Square. BRACKLEY

1st Thursday: Paisley Pear, Northampton Road. DAVENTRY

3rd Friday: Arc Cinema, Mulberry Place.

DUNSTABLE

4th Friday: Sugar Lounge at The Old Sugar Loaf, High Street North.

LUTON

2nd Tuesday: The Garden Cafe, Stockwood Discovery Centre, London Road.

MILTON KEYNES

3rd Friday: Pop World MK, Lower 12th Street, Central Milton Keynes.

NORTHAMPTON

3rd Wednesday: Barratts Snooker Club & Bar, Kingsthorpe Road.

TOWCESTER

4th Thursday: Towcester Mill Brewery, Chantry Lane.

WELLINGBOROUGH

2nd Tuesday: Castello Lounge, Market Street

All meetings payable in advance on the Business Buzz Booking App app.business-buzz.org/app or at the event.

Business networking and referral group. Price: £6.

MILTON KEYNES

4th Thursday, 7.30am-9.30am:

Windmill Hill Golf Centre, Bletchley. Meeting fee: £16 (first meeting free).

NORTHAMPTON BREAKFAST

3rd Wednesday, 7.30-9.30am: The Turnpike, Harpole.

NORTHAMPTON EVENING

4th Tuesday, 6.30-8.30pm: Cheyne Walk Club, Northampton.

WELLINGBOROUGH

2nd Thursday, 7.30-9.30am: The Hind Hotel.

VIRTUAL MEETINGS

Meeting fee: £6 (first meeting free).

WEDNESDAY BREAKFAST

4th Wednesday, 7.30am-9am.

THURSDAY BREAKFAST

3rd Thursday, 7.30am-9am.

FRIDAY BREAKFAST

2nd Friday, 7.30am-9am. THE ACCOUNTABILITY CIRCLE

Monday 10am-11am: Online Time management and productivity. Price: £6 per session or £12 per month. More information: buscomm.co.uk

November 8, 22 7am: Windmill Hill Golf Centre, Bletchley Networking breakfast with speaker. Price: £15 nonmembers. Contact: businessgrowthclub.co.uk or Mark Orr 07903 655169.

Brunchtime networking. Price: £26.

BEDFORD

November 14 9.30am-11.30am

Brewpoint, Cut Throat Lane, Bedford Host: Aruno Rao.

MILTON KEYNES

November 6 9.30am-11.30am

The Woburn, George Street, Woburn Host: Heide Swift.

NORTHAMPTON

November 12 9.30am-11.30am

The Chester House Estate, Irchester Host: Kirsty Parris.

TOWCESTER

November 20 9.30am-11.30am

The Navigation Inn, Thrupp Wharf Marina, Cosgrove Host: Kirsty Parris.

Contact: busynetworking.net/meetings

Networking with lunch. Price: £28.

AMPTHILL

November 14, 11.45am-2pm

The Knife & Cleaver, Houghton Conquest Host: Chandra Gardner.

BEDFORD

November 28, 11.45am-2pm

The Woodland Manor Hotel, Green Lane, Clapham Host: Aruno Rao.

BUCKINGHAM

November 18, 11.45am-2pm

The Grand Junction, High Street, Buckingham Host: Heide Swift.

KETTERING

November 26, 11.45am-2pm

The Kettering Golf Club, Headlands Host: Aruno Rao.

MILTON KEYNES

November 7, 11.45am-2pm

The George, Watling Street, Little Brickhill Host: Aruno Rao.

MILTON KEYNES NORTH

November 11, 11.45am-2pm

The Cherry Tree, Olney Host: Aruno Rao.

NORTHAMPTON

November 19, 11.45am-2pm

The White Hart, Main Road, Hackleton Host: Aruno Rao.

TOWCESTER

November 27, 11.45am-2pm

The Navigation Inn, Thrupp Wharf Marina, Cosgrove Host: Aruno Rao.

Contact: busywomen.net or call 07957 284851.

NETWORKING BREAKFAST

3rd Friday, 7am-9am Astral Park, Leighton Buzzard

Breakfast networking with speaker. Price: £13. Contact: info@buzzardnetworking.co.uk or visit buzzardnetworking.co.uk

November 6, 7.30am-9am:

YMCA, North Sixth Street, Central Milton Keynes

The longest-established breakfast networking club in Milton Keynes. Speakers: MHA tax partner Nathan Sutcliffe and tax director David Jones assess the Budget; Kate Broadhurst, chief executive of Willen Hospice, shares her vision for the hospice.

Book at citybreakfastclub.co.uk

VIRTUAL

November 5, 10.30am-12 noon

November 26, 10.25am-11.30am

Online

BREAKFAST, NETWALK & BRUNCH

November 7, 7.15am-8.45am; 9.05am-9.50am; 10am-11.30am

Willen Hospice Café , Willen Lake. IN PARTNERSHIP EVENT with BUCKINGHAM businesses

November 7, 5pm-7pm

The Grand Junction, Buckingham. MK MEET-UP EVENT

November 12, 4.45pm-7pm

Delta by Marriott Hotel, Kents Hill, Milton Keynes. LUNCHTIME NETWORKING

November 13, 12.15pm-1.45pm

Slug & Lettuce, Central Milton Keynes. IN PARTNERSHIP EVENT with LEIGHTON BUZZARD businesses

November 14, 5pm-6.30pm

Leighton Town Football Club.

GOLD MEMBERSHIP BUSINESS WORKSHOP

November 19, 9am-12 noon

The Ridgeway Centre, Wolverton Mill. IN PARTNERSHIP EVENT with OLNEY businesses

November 27, 5pm-7pm Olney Rugby Club.

CHRISTMAS SOCIAL NETWORKING

November 29, 5.30pm-8pm

MK:U, Silbury Boulevard, Central Milton Keynes. Book at the event booking diary web page at collaboratemk.co.uk

Contact: Tim Lee tim@collaboratemk.co.uk or 07786 527845.

Alternate Wednesdays 7.30am-9.30am: The Hind Hotel, Wellingborough Networking group run by its members for its members. Contact: cornerstone-northants.org or email network@cornerstone-northants.org

November 21, 12.30pm-2.30pm Maaya Restaurant, The Hub, Central Milton Keynes Sponsor: Pinders. Networking lunch. Book at thecurryclubs.co.uk/event/ milton-keynes-curry-club-24

Wednesdays 6.45am-8.30am: The Hopping Hare, Hopping Hill Gardens, Northampton Breakfast networking + members’ presentation opportunities. Price: £10 visitors. Contact: enigmanetworking.co.uk. email: chair@enigmanetworking.co.uk or call 07889 967779.

MILTON KEYNES VIRTUAL NETWORKING

November 15, 10am-11am: Online

Networking and an update on the benefits of FSB membership.

Free event for FSB members and non-members. LUTON IN PERSON NETWORKING

November 14, 10am-12 noon

The Metro Bar, Luton Campus, University Square

Coffee, cake and free face-to-face networking event, hosted with the University of Bedfordshire. Open to FSB members and non-members.

EAST MIDLANDS NETWORKING with FSB and HSBC

November 20 8am-10am

HSBC UK, Pegasus Business Park, Castle Donington

Hosted in partnership with HSBC as part of the FSB’s 50th anniversary celebrations. An informal networking event designed to help you connect with new contacts, reconnect with old friends and grow your business in the East Midlands. To book on to FSB events, visit fsb.org.uk

COFFEE & CONNECT

November 14, 10am-12 noon: Frosts Garden Centre, Woburn Sands Informal networking. Price: £12.50. Book at askgoto. com/event/coffee-connect-mk-20

LBBC

LEIGHTON BUZZARD BUSINESS CLUB

Wednesdays 7am-8.30am:

The Dukes, Leighton Road, Heath and Reach Breakfast networking with speaker and member presentations. Visitors: £10.

Contact: leightonbuzzardbiz.co.uk. email LBBC chairman Steve Baker at steve@sbfinancial.co.uk or call 01296 641868.

#LOVEBIZ NETWORKING DERNGATE COMMUNITY

November 6 9.30am-11am: The Hopping Hare, Hopping Hill Gardens, Northampton

Networking community for women in business in Northamptonshire and beyond. Price: £19.95. Contact: Julie Cameron at juliecameron@lovebiznetworking.co.uk or lovebiznetworking.co.uk

LUTON COFFEE CLUB

1st Tuesday 8am-10am Mano Coffee, George Street Informal networking. Free event. To find out more, email organiser Stephen Wood at s.w@srwood.co.uk or call 01582 401221.

Networking

CHAMBER BUSINESS EXHIBITION

November 7

Delta by Marriott Hotel, Timbold Drive, Kents Hill, Milton Keynes

Including: COFFEE AND CONNECT

8.30am-10am

Informal pre-exhibition networking. Free event, Chamber members and non-members welcome.

BUSINESS EXHIBITION

10am-3pm

Free to visitors. Exhibition stands from £250 + VAT. MENOPAUSE SUPPORT IN THE WORKPLACE

11am-12 noon

Seminar presented by the Chamber’s Women With Vision group and Wellbeing of Women, Menopause Xplored and Menopause Reality.

Speaker: Diane Danzebrink, of Menopause Support. Subject: How dialogue and supportive measures create an inclusive environment where individuals going through the menopause feel valued and supported.

SPEED NETWORKING

1.30pm-2.30pm Free event for Chamber members and non-members.

NEXTGEN CHAMBER

November 12, 5.30pm-7pm

Aspers Casino, Commercial Street, Northampton

Networking with buffet and a gaming demonstration. Price: £20 + VAT Chamber members; non-members £40 + VAT. To book on to Chamber events, visit chambermk.co.uk/events

MEET OF MK

Date and venue tbc

Contact: mkfm.com/events/mkfms-meet-of-mk

Alternate Thursdays 7.15am-9am: Beefeater, Priory Marina, Barkers Lane, Bedford Breakfast networking with speaker. Contact: nibeds.co.uk

NNBN is a business membership organisation for all of Northamptonshire which aims to help businesses in the county to recover, build and grow for a brighter future.

FRIDAY @4

November 1, 4pm-5pm: Online

Free event to NNBN members and non-members.

BUSINESS NETWORKING

November 14, 7pm-8.30pm: Kettering Park Hotel

Informal networking. Free event for NNBN members; visitors £10.

LEARN TO PODCAST

November 15, 4pm-5pm: Online

Workshop presented by NNBN director Simon Cox on how to set up and create a podcast and content. Free event.

For more information and to book, visit nnbn.co.uk/events

MILTON KEYNES CHAMBER BUSINESS EXHIBITION

November 7, 8.30am-4pm: Delta by Marriott Hotel, Timbold Drive, Kents Hill, Milton Keynes

Details: See under Milton Keynes Chamber of Commerce.

NEXTGEN CHAMBER

November 12 5.30pm-7pm

Aspers Casino, Commercial Street, Northampton

Networking with buffet and a gaming demonstration. Price: £20 + VAT Chamber members; non-members £40 + VAT.

To book on to Chamber events, visit northants-chamber.co.uk/events

Fridays 6.45am-8.45am:

The Cock Hotel, Stony Stratford

Networking breakfast, with more than 40 members from a wide range of businesses. Businesses referrals, business support and training. Contact: tfinetworking.co.uk

12 noon-2pm, networking lunch.

BEDFORD & AMPTHILL

1st Tuesday:

The Swan Hotel, The Embankment, Bedford / Online.

LEIGHTON BUZZARD

3rd Wednesday: The Dukes, Heath & Reach / Online. LUTON

2nd Monday: South Beds Golf Club/ Online.

SANDY & BIGGLESWADE

1st Wednesday: Stratton House Hotel, Biggleswade. Contact: Louise Yexley on 07989 020647, email louise.yexley@wibn.co.uk or visit www.wibn.co.uk.

MILTON KEYNES

1st Tuesday: The Brasserie at Milton Keynes College, Sherwood Drive, Bletchley. Contact: Edith Samambwa on 07802 581838, email edith.samambwa@wibn.co.uk or visit www.wibn.co.uk

COFFEE & NETWORKING

November 20, 10am-12 noon:

The Café, MK SNAP, Bourton Low, Walnut Tree, Milton Keynes Informal networking. Price: £3 WiE members; non-members £5. For more details and to book, visit womeninenterprise.co.uk

BUSINESS ROOM

The Business Room is a one business per area group for business owners, those in employed positions, MLMs and franchised businesses. BEDFORD

3rd Thursday 9.30am-11.30am: The Kingfisher. KETTERING

2nd Tuesday 12 noon-2pm: Kettering Park Hotel & Spa. NORTHAMPTON

2nd Thursday 12 noon-2pm: Sun Inn, High Street, Hardingstone. OLNEY

2nd Wednesday 9.30am-11.30am: The Cherry Tree Restaurant & Bar.

SOUTH NORTHANTS

3rd Tuesday 12 noon-2pm: The Fox & Hounds, Whittlebury.

WELLINGBOROUGH

3rd Wednesday 12 noon-2pm: The Stanwick Hotel, Stanwick. THE CONNECTIONS CLUB - NORTHANTS For business owners, influencers and decision-makers.

NORTHAMPTON

1st Tuesday 11.45am-2pm: Delapre Abbey, Northampton. Contact: Barbara Hodgson 07504 946 585 / 01933 652884, email: barbara@yourbusinessmatters.co or visit yourbusinessmatters.co

CHRISTMAS NETWORKING

November 14, 4pm-6pm:

Sky Lounge, Unity Place, Central Milton Keynes Mark your calendar and celebrate the year’s end with us! Join us from 4pm to 6pm at the Sky Lounge in Unity Place, for our Christmas Bash. This will be a relaxed networking evening—no formal topics, just a chance to connect with fellow business professionals and celebrate the season. Book at: yourbusinessexpo.co.uk/networking