AUGUST 2023
LUCKY 13
PTSMC has received the summary data from the 2023 Energage (Top Workplace) Survey. PTSMC has participated in this survey 13 times dating back to 2011 with the goal of learning from and engaging with our employees. The feedback allows PTSMC leadership to identify the things we are doing well and the areas that need improvement.
One current area of focus is Burnout. Within the 648 comments, “documentation burden” and “documentation time” are the standout phrases most commonly used in negative comments. The challenges and administrative burdens of documentation are real and can lead to Burnout.
Based on these concerns, PTSMC has started interviewing EMR providers to see if we can find an alternative to WebPT that could make life easier on our clinicians and front desk. One significant limitation we have observed in our current system is the lack of seamless integration, which results in information duplication and inefficiencies. For instance, data that has already been keyed into the system is not being properly This year, PTSMC had a participation rate of 73.6%; out of 443 employees surveyed, integrated, leading to unnecessary redundancy and time wastage. We have had 326 responded. Although I do wish participation were closer to 100%, we exceeded proposals and presentations from Raintree and Prompt thus far and our Lock Street office has been using WebPT’s SOAP 2.0 since December 2022. My thanks to the clinical, the Energage average for survey participation! administrative and front office staff who participated in these demonstrations. Your PTSMC scored 81% in overall employee engagement, standing above the benchmark input is extremely valuable in deciding if we remain with WebPT. of similarly sized rehab companies average of 74%. An engagement score of 81% As part of our internal efforts, we are conducting a thorough review of our means that the vast majority of employees rate their personal experiences with documentation standards and expectations. We are delving into crucial questions: Are PTSMC as positive. Additionally, PTSMC employees left a record-breaking 648 we capturing the necessary information effectively? Can we streamline our comments. documentation without compromising quality? Are there instances where we're overdoing it or providing excessive updates? Are there more efficient alternatives to THE INFORMATION achieve similar outcomes? There are four categories of questions within the survey labelled: Culture Drivers, The Basics, Healthcare, and Engagement. I would also like everyone to know that burnout is the lead topic in all the Partner and Questions within the Culture Drivers category are related to the themes: Perform, Director calls this quarter with the JAMS group (Jim Hungerford, Alan Balavender, Coach, Align, and Connect. The majority of the survey questions are in this category. Mike Durand and Sandy Wickman Mason). The health and wellbeing of our people It is also our strongest category because the “percent favorable” (percent of positive is critical, and the topic of burnout is a top priority. We need to understand what we are currently doing that is helping and consider alternative solutions. responses) for each theme was within the range of 85-89%. My thanks to Mallory Mason, Director of Culture and Engagement who has been combing through the survey results and providing the statistics and information for this column.
The Basics category contains questions about: Benefits, Expectations, Formal Training, Pay, and Work-life. Expectations, Formal Training, and Work-life percent favorable were within 82-88%. Benefits and Pay ranged from 44-51%. Healthcare consists of questions about: Tools & Resources, Burnout, Mission, Patient Safety, Patients First, and Excellent Care. In all themes related to patients, 88% or more of responses were positive. The Burnout percent favorable was 67%. Engagement is derived from Loyalty, Motivation and Referral. The frequency that employees responded positively to these questions results in an “Engagement Score”: 81%.
Congrats to Recent DOCS Graduates Employee Spotlight: Allyson Melillo Remote Services Coordinator Money Beat: The Benefits of 529 Plans By Jim Hungerford DEI: Embracing Language Diversity in Physical Therapy By Marilex Santiago
Reminder !
Join us for two PTSMC Social Hours! AUGUST 24TH @ Hammonasset AUGUST 25TH @ Admin Office Flyers with more details have been mailed to clinics and emailed to all employees.
StriveHub Fab 5
“I appreciated the skill and professionalism of my therapist, Olivia (Tarca). She adapted to my needs and complexities providing outstanding care. The team is welcoming and supportive and the environment is relaxed. Whether you are a I will continue to keep employees updated as we gain more insights and determine patient who is younger rehabbing a sports injury actions from this survey. You can expect to see a report on the comments coming out in or older with different issues, a patient can feel a future PULSE. comfortable.” - Windsor As for our Lucky 13, we will have the results of the Top Workplace award in September. Thank you for your commitment to making us better and thank you for making this a GREAT place to work.
CONGRATS TO NEW BOARD CERTIFIED ORTHOPEDIC SPECIALISTS!
Conner Gavin, PT, DPT, OCS
Clinician’s Corner by Quinn McAnaney, Guilford Physical Therapist Hot Topics in Baseball: Weighted Balls and Pitch Counts
Statistically Pay and Benefits are typically the lowest scoring categories on Employee surveys. That is true at PTSMC. Our plan is to dig deeper on the Energage results and obtain more detailed information from staff to identify where changes can be made.
Thanks, DEEPER DIVE The “initial” dive into the feedback indicates PTSMC has a strong culture and is made up of people who care about what they do and each other. We are thriving as an organization. Alan
Zack Currie, PT, DPT, ATC, OCS Guilford
IN THIS ISSUE
Orange (transferring to Groton soon!)
Mario Paredes PT, DPT, OCS, CMTPT Orange
Liza Peressini, PT, DPT, OCS Danbury
“Jackie (Skirkanich) has been great to work with! Her positive energy together with her compassion & knowledge make it a great experience. The staff work together to help. The front desk staff are friendly and helpful.” - Westbrook “It’s easy to see how much the employees care about you reaching your goals. Everyone is so friendly and makes you feel welcome right away. I highly recommend PTSMC!” - Putnam “My therapist, Natalie (Peterson), is wonderful. She listens to me and always has an exercise plan for me to do at home. I call her the miracle worker. She has helped me tremendously over the last few years.” - Plainville “Mike (Stofko) is a great PT who listens to my concerns & cares about my wellbeing. He is intelligent & very passionate about his job which is why I would recommend anyone to work with him. I have felt an improvement in mobility & a major decrease in pain. He’s amazing at what he does.” - Shelton