IN THIS ISSUE

One current area of focus is Burnout. Within the 648 comments, “documentation burden” and “documentation time” are the standout phrases most commonly used in negative comments. The challenges and administrative burdens of documentation are real and can lead to Burnout.

Based on these concerns, PTSMC has started interviewing EMR providers to see if we can nd an alternative to WebPT that could make life easier on our clinicians and front desk. One signi cant limitation we have observed in our current system is the lack of seamless integration, which results in information duplication and ine ciencies. For instance, data that has already been keyed into the system is not being properly integrated, leading to unnecessary redundancy and time wastage. We have had proposals and presentations from Raintree and Prompt thus far and our Lock Street o ce has been using WebPT’s SOAP 2.0 since December 2022. My thanks to the clinical, administrative and front o ce sta who participated in these demonstrations. Your input is extremely valuable in deciding if we remain with WebPT.

As part of our internal e orts, we are conducting a thorough review of our documentation standards and expectations. We are delving into crucial questions: Are we capturing the necessary information e ectively? Can we streamline our documentation without compromising quality? Are there instances where we're overdoing it or providing excessive updates? Are there more e cient alternatives to achieve similar outcomes?

I would also like everyone to know that burnout is the lead topic in all the Partner and Director calls this quarter with the JAMS group (Jim Hungerford, Alan Balavender, Mike Durand and Sandy Wickman Mason). The health and wellbeing of our people is critical, and the topic of burnout is a top priority. We need to understand what we are currently doing that is helping and consider alternative solutions.

Statistically Pay and Bene ts are typically the lowest scoring categories on Employee surveys. That is true at PTSMC. Our plan is to dig deeper on the Energage results and obtain more detailed information from sta to identify where changes can be made.

I will continue to keep employees updated as we gain more insights and determine actions from this survey. You can expect to see a report on the comments coming out in a future PULSE.

As for our Lucky 13, we will have the results of the Top Workplace award in September. Thank you for your commitment to making us better and thank you for making this a GREAT place to work.

Thanks, Alan