LUCKY 13

PTSMC has received the summary data from the 2023 Energage (Top Workplace) Survey. PTSMC has participated in this survey 13 times dating back to 2011 with the goal of learning from and engaging with our employees. The feedback allows PTSMC leadership to identify the things we are doing well and the areas that need improvement.

My thanks to Mallory Mason, Director of Culture and Engagement who has been combing through the survey results and providing the statistics and information for this column.

This year, PTSMC had a participation rate of 73.6%; out of 443 employees surveyed, 326 responded. Although I do wish participation were closer to 100%, we exceeded the Energage average for survey participation!

PTSMC scored 81% in overall employee engagement, standing above the benchmark of similarly sized rehab companies average of 74%. An engagement score of 81% means that the vast majority of employees rate their personal experiences with PTSMC as positive. Additionally, PTSMC employees left a record-breaking 648 comments.

The Information

There are four categories of questions within the survey labelled: Culture Drivers, The Basics, Healthcare, and Engagement.

Questions within the Culture Drivers category are related to the themes: Perform, Coach, Align, and Connect. The majority of the survey questions are in this category. It is also our strongest category because the “percent favorable” (percent of positive responses) for each theme was within the range of 85-89%.

The Basics category contains questions about: Bene ts, Expectations, Formal Training, Pay, and Work-life. Expectations, Formal Training, and Work-life percent favorable were within 82-88%. Bene ts and Pay ranged from 44-51%.

Healthcare consists of questions about: Tools & Resources, Burnout, Mission, Patient Safety, Patients First, and Excellent Care. In all themes related to patients, 88% or more of responses were positive. The Burnout percent favorable was 67%.

Engagement is derived from Loyalty, Motivation and Referral. The frequency that employees responded positively to these questions results in an “Engagement Score”: 81%.

DEEPER DIVE

The “initial” dive into the feedback indicates PTSMC has a strong culture and is made up of people who care about what they do and each other. We are thriving as an organization.