Welcome to Your Mental Health & Wellbeing Partner
Your wellbeing journey starts here...
Good mental health is essential for relaxation, achievement, and enjoyment in life. We’re committed to providing support if you’re facing challenges, feeling overwhelmed, or experiencing distress.
Our team are available to provide emotional support or practical advice for any home or work-related issues you may currently be going through.
This guide will explain in more detail the range of free, confidential wellbeing services you can access through us, including:
What issues are we best placed to support?
What to expect when you speak with us
Accessing short term solution focused support
Our lifestyle website and My Possible Self mental health app
How can we support you?
01 Emotional Support 24/7/365
Discuss anything troubling you, whether personal difficulties – for example, relationships, family matters, or work-related issues such as work-load, or bullying or harassment.
02 Practical Advice (Mon - Fri)
Find practical ways forward when you feel overwhelmed. Sometimes, having the information to make a sensible plan, and some support in doing so, is all it takes to feel better.
03 Mental health and wellbeing app
Discover clinically certified interactive tools and techniques using cognitive behavioral therapy, customised for digital use to help manage your day-to-day wellbeing.
04 Short Term Structured Support
Access short term, solution focused support to help address mild to moderate symptoms and work towards achievable goals.
What to Expect When You Call Care first
You can call Care first 24 hours a day, 365 days a year. It’s confidential and free. Here’s what you can expect:
01 If you require emotional support, select 1 and you’ll be put through to speak with a professionally qualified counsellor who will support you in the moment. Alternatively, select 2 if you require practical advice.
02 Our team will ask for the organisation that you’re calling from to establish which service your company offers. We will also ask for your name but this will not be passed back to your organisation.
03 A counsellor will evaluate your situation to determine the most suitable type of support for you. A simple conversation may be all that’s needed, or you may benefit from additional telephone support. You might qualify for our short-term structured support, which can be assessed during a follow-up call.
04 No matter the outcome, you can always call our helpline to receive in-the-moment support for further emotional support or practical advice. Our team may recommend and signpost you to other pathways that are more appropriate if necessary.
Accessing Short Term Structured Support
It may be the case that you are suitable for short-term structured support, in which case you can access structured counselling support sessions (check with your HR team to confirm eligibility).
We provide solution-focused brief therapy, a short-term model that focuses on setting goals and working out how to achieve them. Instead of focusing on what you cannot do, it promotes positive change by focusing on what you can.
Step by step guide
01 A counsellor will conduct a 40-minute clinical assessment to determine if you are appropriate on the telephone. This will take place after your first call to our helpline.
02 If eligible, our clinical team will manage the referral process and ask you to list your preferences. I.e. face to face, virtual, or telephone counselling.
03 You will be assigned an associate counsellor who will deliver the sessions weekly and support you in working towards your achievable goals.
Empower your mind with our mental health app
Created in partnership with Priory Healthcare, world leaders in mental health, discover clinically certified interactive tools and techniques using cognitive behavioral therapy (CBT), customised for digital use.
Toolkit
Tools to identify behaviours and monitor progress.
Tags
Recognise the activities, people and places that influence your mood.
Mood journal
Record how you feel and help you understand your moods.
How to download the app:
Visual & audio exercises
Boost your mood, relax your mind or drift off to sleep.
Insights
Understand yourself better and do more of the things you like.
Journals
Record worries, emotions and actions in the moment.
Access the app via the QR code or https://app.mypossibleself.com Click sign up for free
Enter your email address, password of your choice
Enter nickname and organisation passcode:
Accept the data protection and terms and conditions
Promote lifestyle changes
Exercise videos, lifestyle quizzes and logs – Make lifestyle changes to improve your wellbeing.
What people say about us after supporting them
My counsellor offered a safe space for me to express myself and tailor her approach to my specific concerns. The counsellor was very patient and a brilliant listener.
My counsellor made me feel so comfortable throughout. She listened and gave reassurance and advise. There were never awkward silences, she was so good at asking open ended questions.
I was really pleased with the menopause specialist support. The guidance offered has made a huge difference and given me the confidence keep moving forward which I was clearly lacking beforehand.
It was easily accessible at a time when I had a lot going on in my life that was affecting my ability to cope at work.
Where can I find out more?
Discover our Lifestyle platform to find out more about our services and access our monthly webinar sessions.
Access our online catalog where you’ll find a range of wellbeing resources and webinar sessions on different topics including financial wellbeing, menopause awareness, and work-life balance.
You can access and view information covering:
Your services explained Monthly wellbeing webinars Online support sessions
Contact details
For FREE confidential emotional support and practical advice, call us on your helpline number: carefirst-lifestyle.co.uk
To access the platform, use the following login details:
Username:
Password:
