Events Validation (Continued) Once your game is complete you will receive a text message and an email to inform you that it is ready for download (our recommended download procedures are outlined in the following section). 12. Data Delivery
Population of compile files into relevant section within Prozone game storage server. Cropping (start and end of half) of corresponding video files. Syncing (to kick off points) of video files Importing of data into Prozone HQ SQL database. Establishment of network video links within Prozone ‘Master TREND’ software platform.
13. Customer Alerts
Management of integrated SMS service to notify customers when games are complete.
14. Leeds based QC
Random independent QC of approx 25% of PZ3 and MV output Direct feedback to training team.
15. Reporting
Maintenance and management of online game status reporting system. Submission of weekly production reports to Prozone.
16. Training
Continual training: Constantly evaluate, monitor and improve performance of game production staff.
GAME CHANGES PROCEDURE Due to the subjective nature of many events within a football game, it may be apparent that on occasions you wish to change a coded event based on your individual club definitions. Furthermore, although the Prozone MATCHVIEWER and PROZONE3 systems have been independently validated, they have been proven to be 99% accurate which does leave a small margin for error. With between 2300 and 2500 events in every game, this 1% may equate to 25 coding errors. Although this is not always the case we do have a procedure through which you can quickly get these changes amended within your product. Please send an email detailing the specific time and type of event that needs changing along with the player/players involved to changes@prozonesports.com. To guarantee a same day turnaround on these changes please send your request within 3 hours of receiving your completed game. Any amendments are usually made and your updated game returned to you within 1 hour of the changes request being received.
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